Cisco OL-21851-01 User Manual

Note This chapter does not apply to systems that use a Touch 12 device for call control or that use software

CHAP T E R

Configuring and Managing the Cisco Unified IP Phone

Revised: March 4, 2013, OL-21851-01

release 6.0.0 or later. Midlets are only used for systems that use a Cisco Unified IP Phone for call control.

This chapter describes how to configure and manage the Cisco Unified IP Phone and the Enhanced Phone User Interface that uses Java MIDlets on the Cisco Unified IP phone.

This chapter contains the following information:

• Important Notes, page 5-1

• Configuring the Cisco Unified IP Phone, page 5-2

• Creating MIDlets IP Phone Service in Unified CM, page 5-19

• Configuring MIDlets, page 5-18

• MIDlets Troubleshooting Tips, page 5-21

• Assigning a Directory Number for the Shared-Line Cisco Unified IP Phone, page 5-22

• Verifying and Troubleshooting IP Phone Configuration, page 5-24

Important Notes

See the following advisories and important notes that may affect system behavior:

• MIDlets Software Releases, page 5-1

• Adding a New Phone with MIDlets Capability, page 5-2

MIDlets Software Releases

The supported MIDlets version is embedded in the software files that are available on the Cisco Unified

Communications Manager Support page at the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

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Chapter 5 Configuring and Managing the Cisco Unified IP Phone

Configuring the Cisco Unified IP Phone

Adding a New Phone with MIDlets Capability

If you are using Unified CM release 8.0 and wish to enable MIDlets features on new phone installations, you must first enable Web Access. Web Access is not enabled by default; it must be enabled manually in the Web Access field of the Product Specific Configuration Layout window.

Configuring the Cisco Unified IP Phone

Use the information in this section to perform the following tasks:

• Adding a New Phone, page 5-2

• Managing Cisco Unified IP Phones, page 5-3

Note The Cisco Unified IP Phone is connected to the Cisco TelePresence device with an Ethernet cable. See

the cabling chapters in the Cisco TelePresence Assembly guides for more detailed cabling instructions. Go to the Cisco Support Pages to find installation documentation for your Cisco TelePresence System: Support > Cisco TelePresence > Cisco TelePresence System

Adding a New Phone

To add a new phone:

Step 1 Log in to the Cisco Unified CM Administration interface.

Step 2 From the Device drop-down menu, choose Phone. The Find and List Phones Page appears.

Step 3 Choose the type of Cisco Unified IP Phone you have (Cisco 7970, Cisco 7971, or Cisco 7975) from the

Phone Type drop-down menu.

Step 4 Click Next. The Phone Configuration window appears.

Step 5 Choose SIP from the Select the Device Protocol drop-down menu.

Step 6 Click Next. The Phone Configuration window is updated with the following configuration fields:

• Device Information

• Protocol Specific Information

• Certification Authority Proxy Function (CAPF) Information

• Expansion Module Information

• External Data Locations Information

• Extension Information

• MLPP Information

• Do Not Disturb

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• Secure Shell Information

• Product Specific Configuration Layout

Step 7 Proceed to “Managing Cisco Unified IP Phones” section on page 5-3 to configure the fields found in the

Phone Configuration window.

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Chapter 5 Configuring and Managing the Cisco Unified IP Phone

Managing Cisco Unified IP Phones

Before You Begin

Before starting the following procedure, note the MAC address of the Cisco TelePresence phone device. See the Before You Begin section for information about determining the MAC address.

Note You must restart your system after you have completed the configuration tasks in this section.

Use the tasks in this section to configure the Cisco Unified IP Phone for MIDlets. When you are finished configuring your settings, click Save and follow the prompts to restart the system.

To configure the Cisco Unified IP phone:

Step 1 Log in to the Cisco Unified CM Administration interface.

Step 2 From the Device drop-down menu, choose Phone. The Find and List Phones Page appears.

Step 3 Search for a phone using the fields provided or choose a phone from the drop-down menu.

Configuring the Cisco Unified IP Phone

Tip Search for a device type that contains “7970” or “7975.”

Step 4 Click Find. A list of devices appears.

Step 5 Click on a device in the Device Name (Line) column. The Phone Configuration page for that device

appears.

Step 6 In the Phone Type box, verify the following requirements:

• Phone Type—Cisco 7970, Cisco 7971, or Cisco 7975

• Device Protocol—SIP

Step 7 Enter information in the following sections found on the Phone Configuration page to configure the

Cisco IP Phone 7970 Series:

• Device Information, page 5-3

• Protocol Specific Information, page 5-7

• Certification Authority Proxy Function (CAPF) Information, page 5-7

• Expansion Module Information, page 5-8

• External Data Locations Information, page 5-8

• Extension Information, page 5-9

• MLPP Information, page 5-10

• Do Not Disturb, page 5-10

• Secure Shell Information, page 5-10

Device Information

Enter the settings to configure the Cisco Unified IP Phone 7970 Series using the information in

Table 5 - 1 as a guide.

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• Product Specific Configuration Layout, page 5-10

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Configuring the Cisco Unified IP Phone

Note Assign the same directory number that is assigned to the Cisco TelePresence device to the

Cisco Unified IP Phone 7970 Series.

Note The “Required” column in the table reflects fields marked with an asterisk ( * ) in the administration

interface, which are required entries for basic configuration.

Table 5-1 Cisco Unified IP Phone 7970 Series Device Information

Field Required? Setting

Registration — Read-only. Indicates whether the system is

IP Address — Cisco Unified IP Phone IP address. Click on the IP

Active Load ID — View-only field showing the status of the active

Device is active — A green check mark indicates that the device is

Device is trusted — A green check mark indicates that the device is

MAC Address Yes MAC address for the Cisco Unified IP Phone 7975.

Description — Short description of the device.

Device Pool Yes Your device pools. Leave field as Default.

Chapter 5 Configuring and Managing the Cisco Unified IP Phone

Registered with Cisco Unified Communications Manager and lists the registered Unified CM address.

address to log into the phone in a new Device Information window.

load.

Note Available on the Cisco Unified IP Phone but

not available on the CTS.

active.

trusted.

Click View Details to open the Device Details window, which includes the following system setting information:

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• Device Pool Settings

• Roaming Sensitive Settings

• Device Mobility Related Information

• Incoming Calling Party Settings

Common Device Configuration — Your configured devices. Leave field as <None>.

Click Details or View to see the following information in a new window:

• Common Device Configuration Information

• Multilevel Precedence and Preemption

Information

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Table 5-1 Cisco Unified IP Phone 7970 Series Device Information (continued)

Field Required? Setting

Phone Button Template Yes Standard_7975 SIP.

Softkey Template — <None>

Common Phone Profile Yes Standard Common Phone Profile.

Calling Search Space — <None>

AAR Calling Search Space — <None>

Media Resource Group List — <None>

User Hold MOH Audio Source — <None>

Network Hold MOH Audio Source — <None>

Location Yes Hub_None.

AAR Group — <None>

User Locale — <None>

Network Locale — <None>

Built In Bridge Yes Default.

Privacy Yes Default.

Device Mobility Mode Yes Default.

Configuring the Cisco Unified IP Phone

Note Unless you have created extra button

templates, you will see the default button template for your device.

Note This field supports user locales in the

United States.

Note This field supports user locales in the

United States.

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Note Click Current Device Mobility Settings or

View to see Device Mobility Details for the current device in a new window:

Owner User ID — Saved User IDs. Leave field as <None>.

Phone Personalization Yes Default.

Services Provisioning Yes Default.

Phone Load Name — Leave default setting.

Single Button Barge — Default.

Join Across Lines — Default.

Use Trusted Relay Point Yes Default.

BLF Audible Alert Setting (Phone

Yes Default.

Idle)

BLF Audible Alert Setting (Phone

Yes Default.

Busy)

Always Use Prime Line Yes Default.

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Table 5-1 Cisco Unified IP Phone 7970 Series Device Information (continued)

Field Required? Setting

Always Use Prime Line for Voice Message

Calling Party Transformation CSS — <None>

Geolocation — <None>

Check-Boxes

Use Device Pool Calling Party Transformation CSS

Ignore Presentation Indicators Box is unchecked.

Retry Video Call as Audio Box is checked.

Allow Control of Device from CTI Box is checked.

Logged Into Hunt Group Box is checked.

Remote Device Box is unchecked

Protected Device — A new Softkey template without supplementary

Hot Line Device — A custom Softkey template without supplementary

Note When you are finished making changes, click Save to save your settings.

Chapter 5 Configuring and Managing the Cisco Unified IP Phone

Yes Default.

— Box is checked.

service Softkeys must be used for a protected phone.

service Softkeys must be used for a Hot line Device.

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Chapter 5 Configuring and Managing the Cisco Unified IP Phone

Protocol Specific Information

Link the Cisco TelePresence device to Cisco Unified Communications Manager phone profiles for the presence group and security-related SIP phone settings using the information in Table 5 - 2 as a guide.

Note The “Required” column in the table reflects fields marked with an asterisk ( * ) in the administration

interface, which are required entries for basic configuration.

Table 5-2 Cisco Unified IP Phone 7970 Series Protocol-Specific Information

Field Required? Setting

Packet Capture Mode Yes <None>

Packet Capture Duration — 0

Presence Group Yes Standard Presence group.

SIP Dial Rules — <None>

MTP Preferred Originating Codec Yes 711ulaw

Device Security Profile Yes Use the default setting.

Rerouting Calling Search Space — <None>

SUBSCRIBE Calling Search Space — <None>

SIP Profile Yes Choose from the following:

Configuring the Cisco Unified IP Phone

Note For more information about configuring

Cisco Unified CM security features, refer to the Cisco Unified Communications

Manager Security Guide, Release 7.1(2).

Digest User — <None>

Check-Boxes

Media Termination point Required — Box is un-checked.

Unattended Port

Require DTMF Reception

Note When you are finished making changes, click Save to save your settings.

Certification Authority Proxy Function (CAPF) Information

Table 5 - 3 describes fields found in the Certification Authority Proxy Function (CAPF) Information

section on the Phone Configuration page. Leave all fields unchanged.

• Standard SIP Profile

• Standard BFCP SIP Profile

Information in this field reflects SIP profiles that have been created on this Unified CM.

See “Configuring the BFCP over UDP

Collaboration Feature” in Chapter 2, “Configuring Cisco TelePresence Features.”

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Configuring the Cisco Unified IP Phone

Table 5-3 CAPF Settings

Field Required? Setting

Certificate Operation Yes No Pending Operation.

Authentication Mode Yes Leave this field unchanged.

Authentication String —

Key Size (Bits) Yes

Operation Completes By Optional

Certificate Operation Status — <None>

Note Security Profile Contains Additional CAPF Settings. See the “Phone Security Profile CAPF

Information” section on page 1-11.

Expansion Module Information

Table 5 - 4 describes fields found in the Expansion Module Information section on the Phone

Configuration page. Leave all fields unchanged.

Chapter 5 Configuring and Managing the Cisco Unified IP Phone

Table 5-4 Expansion Module Information

Field Required? Setting

Module 1 — <None>

Module 1 Load Name — Leave blank.

Module 2 — <None>

Module 2 Load Name — Leave blank.

External Data Locations Information

Define the server locations for external data using the information in the following sections as a guide:

• External Data Location Settings for CTS Release 1.7 and Later—Tab le 5- 5

Note Observe the Following—The server designation can be either the IP address or the hostname of the

Cisco TelePresence device that is associated with this phone.

If a server hostname is used, it must be resolvable by the Cisco Unified IP Phone 7970 Series DNS.

• The format for each required field is http://server hostname: or IP address: Followed by the 8080

port address, then a slash and one of the following, depending on the field:

–

services.html

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–

getservicesmenu.jsp

–

authenticate.html - For CTS release 1.6 systems with MIDlets and earlier (only allowable option)

–

idle.html

• Leave fields in the External Data Locations Information table blank to use the default settings.

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Chapter 5 Configuring and Managing the Cisco Unified IP Phone

Tip Be careful when typing URLs to avoid typos.

External Data Location Settings for CTS Release 1.7 and Later

Note CTS Release 1.7 and later releases require that your system be running MIDlets.

Table 5-5 External Data Location Settings for CTS Release 1.7 and Later

Field Setting

Information Leave all fields blank to use the default.

Extension Information

Table 5 - 6 describes fields found in the Extension Information section on the Phone Configuration page.

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Leave this field blank to accept the default setting.

Maximum length: 255

—

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Cisco OL-21851-01 User Manual

Contents

Important Notes

Configuring the Cisco Unified IP Phone

Adding a New Phone

Managing Cisco Unified IP Phones

Device Information

Protocol Specific Information

Certification Authority Proxy Function (CAPF) Information

Expansion Module Information

External Data Locations Information

Extension Information