Cisco OL-21232-01 1 User Manual

Cisco Unity Connection Phone Menus and Voice Commands
About the Phone Menu and Voice Command Tables, page 1
Phone Menus for the Standard Conversation, page 1
Phone Menus for the Classic Conversation, page 6
Phone Menus for Optional Conversation 1, page 10
Phone Menus for Alternate Keypad Mapping N, page 14
Phone Menus for Alternate Keypad Mapping X, page 17
Phone Menus for Alternate Keypad Mapping S, page 19

About the Phone Menu and Voice Command Tables

The tables below show the most frequently used menus, shortcuts, and voice commands for managing your messages and preferences by phone for the different versions of the Cisco Unity Connection conversation.
Ask your Connection administrator which conversation version you are set up to use.

Phone Menus for the Standard Conversation

Main Menu and Shortcuts (Standard Conversation), page 2
Send a Message Menu and Shortcuts (Standard Conversation), page 3
During Message Menu and Shortcuts (Standard Conversation), page 3
After Message Menu and Shortcuts (Standard Conversation), page 5
Recording Menu (Standard Conversation), page 6
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Phone Menus for the Standard Conversation
Main Menu and Shortcuts (Standard Conversation)
Revised November 16, 2010
While listening to the Main menu, press:
(Not available on some systems)
Cisco Unity Connection Phone Menus and Voice Commands
Key(s)Action
1Hear new messages
2Send a message
3 1Review saved messages
3 2Review deleted messages
4Change setup options
4 1Change greetings
(Not available on some systems)
(Not available on some systems)
(Not available on some systems)
4 1 2Turn alternate greeting on or off
4 1 3Edit other greetings
4 2 1Change message notification
4 2 2Change fax delivery
4 2 3Select full or brief menus
4 3 1Change PIN
4 3 2Change recorded name
4 4Change call transfer
5 1Find messages from a Connection user
5 2Find messages from all outside callers
5 3Find messages from an outside caller
(Not available on some systems)
6Hear meetings
(Not available on some systems)
7Hear external messages
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(Not available on some systems)
8.5 and later)
(Not available on some systems)
Send a Message Menu and Shortcuts (Standard Conversation)
After recording and addressing a message, press:
Phone Menus for the Standard Conversation
Key(s)Action
9Switch between using the phone keypad and using voice commands (Connection
Key(s)Action
#Send message
9 1Add name
During Message Menu and Shortcuts (Standard Conversation)
While listening to a message, press:
1Mark message urgent
2Request return receipt
3Mark message private
4Set future delivery
5Review recording
6Rerecord
7Add to the message
9 3Mark message secure
Key(s)Action
1Restart message
1 2Play message by number
1 4Play previous message
1 6Play next message
2Save
3Delete
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Phone Menus for the Standard Conversation
(Not available on some systems)
(Not available on some systems)
Cisco Unity Connection Phone Menus and Voice Commands
Key(s)Action
4Reply
4 2Reply to all
4 4Return call to sender
5Forward message
6 4Slow playback
6 6Fast playback
6 5Change volume
6 3Reset volume to default level
(Not available on some systems)
(Not available on some systems)
(Not available on some systems)
7Rewind message
8Pause or resume
9Fast-forward
#Fast-forward to end
1 7Play first message
1 9Play last message
1 8Toggle urgent status on/off
# 2Skip message, save or restore as saved
6Skip message, save or restore as new
# #Skip message, save as is
6 8Send fax to fax machine for printing
1 5Play message properties
*Cancel or back up
0Help
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After Message Menu and Shortcuts (Standard Conversation)
After listening to a message, press:
Phone Menus for the Standard Conversation
Key(s)Action
1Replay message
1 2Play message by number
1 4Play previous message
1 6Play next message
1 7Play first message
1 9Play last message
1 8Toggle urgent status on/off
(Not available on some systems)
(Not available on some systems)
(Not available on some systems)
(Not available on some systems)
2Save or restore as saved
3Delete
4Reply
4 2Reply to all
4 4Call the sender
5Forward message
6Save or restore as new
7Rewind
6 8Send fax to fax machine for printing
1 5Play message properties
#Save as is
*Cancel or back up
0Help
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Cisco Unity Connection Phone Menus and Voice Commands

Phone Menus for the Classic Conversation

Recording Menu (Standard Conversation)
Use the following keys while you record messages, names, and greetings:
Phone Menus for the Classic Conversation
Main Menu and Shortcuts (Classic Conversation), page 6
Send a Message Menu and Shortcuts (Classic Conversation), page 7
During Message Menu and Shortcuts (Classic Conversation), page 8
After Message Menu and Shortcuts (Classic Conversation), page 9
Key(s)Action
8Pause or resume
#End a recording
Recording Menu (Classic Conversation), page 10
Main Menu and Shortcuts (Classic Conversation)
Revised November 16, 2010
While listening to the Main menu, press:
(Not available on some systems)
Key(s)Action
1Hear new messages
2Send a message
3 1Review saved messages
3 2Review deleted messages
4Change setup options
4 1Change greetings
4 1 2Turn alternate greeting on or off
4 1 3Edit other greetings
4 2 1Change message notification
4 2 2Change fax delivery
(Not available on some systems)
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(Not available on some systems)
(Not available on some systems)
(Not available on some systems)
Phone Menus for the Classic Conversation
Key(s)Action
4 2 3Select full or brief menus
4 3 1Change PIN
4 3 2Change recorded name
4 4Change call transfer
5 1Find messages from a Connection user
5 2Find messages from all outside callers
5 3Find messages from an outside caller
(Not available on some systems)
(Not available on some systems)
8.5 and later)
(Not available on some systems)
Send a Message Menu and Shortcuts (Classic Conversation)
After recording and addressing a message, press:
6Hear meetings
7Hear external messages
9Switch between using the phone keypad and using voice commands (Connection
Key(s)Action
#Send message
9 1Add name
1Mark message urgent
2Request return receipt
3Mark message private
4Set future delivery
5Review recording
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Phone Menus for the Classic Conversation
During Message Menu and Shortcuts (Classic Conversation)
While listening to a message, press:
Cisco Unity Connection Phone Menus and Voice Commands
Key(s)Action
6Rerecord
7Add to the message
9 3Mark message secure
Key(s)Action
1Restart message
1 2Play message by number
(Not available on some systems)
(Not available on some systems)
1 4Play previous message
1 6Play next message
2Save
3Delete
4Slow playback
5Change volume
6Fast playback
7Rewind message
8Pause or resume
9Fast-forward
#Fast-forward to end
# 2Restore as saved
# 4Reply
# 4 2Reply to all
# 5Forward message
# 6Save or restore as new
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Cisco Unity Connection Phone Menus and Voice Commands
(Not available on some systems)
(Not available on some systems)
After Message Menu and Shortcuts (Classic Conversation)
After listening to a message, press:
Phone Menus for the Classic Conversation
Key(s)Action
# 8Send fax to fax machine for printing
# 9Play message properties
# #Skip message, save as is
*Cancel or back up
0Help
(Not available on some systems)
(Not available on some systems)
Key(s)Action
1Replay message
1 2Play message by number
1 4Play previous message
1 6Play next message
2Save or restore as saved
3Delete
4Reply
4 2Reply to all
4 4Call the sender
5Forward message
6Save or restore as new
(Not available on some systems)
7Rewind
8Send fax to fax machine for printing
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Phone Menus for Optional Conversation 1

(Not available on some systems)
Recording Menu (Classic Conversation)
Use the following keys while you record messages, names, and greetings:
Cisco Unity Connection Phone Menus and Voice Commands
Key(s)Action
9Play message properties
#Save as is
*Cancel or back up
0Help
Key(s)Action
Phone Menus for Optional Conversation 1
Main Menu and Shortcuts (Optional Conversation 1), page 10
Send a Message Menu and Shortcuts (Optional Conversation 1), page 11
During Message Menu and Shortcuts (Optional Conversation 1), page 12
After Message Menu and Shortcuts (Optional Conversation 1), page 13
Recording Menu (Optional Conversation 1), page 14
Main Menu and Shortcuts (Optional Conversation 1)
Revised November 16, 2010
While listening to the Main menu, press:
8Pause or resume
#End a recording
Key(s)Action
1Hear new messages
2Send a message
3 1Review saved messages
3 2Review deleted messages
(Not available on some systems)
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Cisco Unity Connection Phone Menus and Voice Commands
(Not available on some systems)
Phone Menus for Optional Conversation 1
Key(s)Action
4Change setup options
4 1Change greetings
4 1 2Turn alternate greeting on or off
4 2 1Change message notification
4 2 2Change fax delivery
4 2 3Select full or brief menus
4 3 1Change PIN
4 3 2Change recorded name
(Not available on some systems)
(Not available on some systems)
(Not available on some systems)
(Not available on some systems)
(Not available on some systems)
8.5 and later)
(Not available on some systems)
Send a Message Menu and Shortcuts (Optional Conversation 1)
After addressing and recording a message, press:
4 4Change call transfer
5 1Find messages from a Connection user
5 2Find messages from all outside callers
5 3Find messages from an outside caller
6Hear meetings
7Hear external messages
9Switch between using the phone keypad and using voice commands (Connection
Key(s)Action
#Send message
9 1Add name
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Phone Menus for Optional Conversation 1
Cisco Unity Connection Phone Menus and Voice Commands
Key(s)Action
1 #Mark message urgent and send
2 #Request return receipt and send
3 #Mark message private and send
4Set future delivery
5Review recording
6Rerecord
7Add to the message
9 3Mark message secure
During Message Menu and Shortcuts (Optional Conversation 1)
While listening to a message, press:
(Not available on some systems)
Key(s)Action
1Rewind
1 2Play a message by number
1 4Play previous message
1 6Play next message
2Pause or resume
3Fast-forward
3 3Fast-forward to end
3 3 2Send fax to fax machine for printing
3 3 6Forward message
3 3 7Delete message
3 3 8Reply
3 3 8 2Reply to all
3 3 9Save or restore as saved
(Not available on some systems)
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Cisco Unity Connection Phone Menus and Voice Commands
(Not available on some systems)
(Not available on some systems)
Phone Menus for Optional Conversation 1
Key(s)Action
4Slow playback
4 4Slower playback
5Play message properties
6Fast playback
6 6Faster playback
7Decrease volume
8Reset volume
(Not available on some systems)
After Message Menu and Shortcuts (Optional Conversation 1)
After listening to a message, press:
9Increase volume
#Skip message, save as is
# #Skip message, save as new (new and saved messages)
*Cancel or back up
0Help
Key(s)Action
1Skip back
1 2Play a message by number
1 4Play previous message
1 6Play next message
2Send fax to fax machine for printing
(Not available on some systems)
4Replay message
5Play message properties
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Phone Menus for Alternate Keypad Mapping N

(Not available on some systems)
(Not available on some systems)
Cisco Unity Connection Phone Menus and Voice Commands
Key(s)Action
6Forward message
7Delete
8Reply
8 2Reply to all
8 8Call the sender
9Save or restore as saved
#Save as is
(Not available on some systems)
Recording Menu (Optional Conversation 1)
Use the following keys while you record messages, names, and greetings:
Key(s)Action
8Pause or resume
#End a recording
Phone Menus for Alternate Keypad Mapping N
Main Menu and Shortcuts (Alternate Keypad Mapping N), page 14
During Message Menu and Shortcuts (Alternate Keypad Mapping N), page 15
# #Save or restore as new
*Cancel or back up
0Help
After Message Menu and Shortcuts (Alternate Keypad Mapping N), page 16
Recording Menu (Alternate Keypad Mapping N), page 16
Main Menu and Shortcuts (Alternate Keypad Mapping N)
Revised November 16, 2010
While listening to the Main menu, press:
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Cisco Unity Connection Phone Menus and Voice Commands
(Not available on some systems)
(Not available on some systems)
(Not available on some systems)
(Not available on some systems)
Phone Menus for Alternate Keypad Mapping N
Key(s)Action
1Hear new messages
2Send a message
3Review saved and deleted messages
4Change setup options
5 1Find messages from a Connection user
5 2Find messages from all outside callers
5 3Find messages from an outside callers
(Not available on some systems)
and later)
(Not available on some systems)
During Message Menu and Shortcuts (Alternate Keypad Mapping N)
While listening to a message, press:
6Hear meetings
9Switch between using the phone keypad and using voice commands (Connection 8.5
*Exit
#Repeat menu
0Main menu Help
Key(s)Action
1Rewind message
3Fast-forward
6Skip message, save as is
7 1Reply
9Call the sender
(Not available on some systems)
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Phone Menus for Alternate Keypad Mapping N
After Message Menu and Shortcuts (Alternate Keypad Mapping N)
After listening to a message, press:
(Not available on some systems)
Cisco Unity Connection Phone Menus and Voice Commands
Key(s)Action
#Cancel or back up
0Operator
Key(s)Action
4Rewind
6Save as is
9Call the sender
(Not available on some systems)
(Not available on some systems)
Recording Menu (Alternate Keypad Mapping N)
Use the following keys while you record messages, names, and greetings:
7 0Play message properties
7 1Reply
7 2Replay message
7 3Forward message
7 4Reply to all
7 6Delete
7 7Save or restore as saved
7 8Save or restore as new
*Cancel or back up
0Operator
Key(s)Action
8Pause or resume
#End a recording
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Phone Menus for Alternate Keypad Mapping X

Phone Menus for Alternate Keypad Mapping X
Main Menu and Shortcuts (Alternate Keypad Mapping X), page 17
During Message Menu and Shortcuts (Alternate Keypad Mapping X), page 17
After Message Menu and Shortcuts (Alternate Keypad Mapping X), page 18
Recording Menu (Alternate Keypad Mapping X), page 19
Main Menu and Shortcuts (Alternate Keypad Mapping X)
Revised November 16, 2010
While listening to the Main menu, press:
Key(s)Action
1Send a message
(Not available on some systems)
(Not available on some systems)
(Not available on some systems)
(Not available on some systems)
and later)
(Not available on some systems)
2Hear new messages
3Review saved and deleted messages
5Change setup option
8 1Find messages from a Connection user
8 2Find messages from all outside callers
8 3Find messages from an outside caller
9Switch between using the phone keypad and using voice commands (Connection 8.5
*Exit
#Repeat menu
0Main menu Help
During Message Menu and Shortcuts (Alternate Keypad Mapping X)
While listening to a message, press:
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Phone Menus for Alternate Keypad Mapping X
(Not available on some systems)
(Not available on some systems)
Cisco Unity Connection Phone Menus and Voice Commands
Key(s)Action
2Skip to message body
3Pause or resume
4Increase volume
5Rewind message
6Fast-forward
7Decrease volume
8Slow playback
After Message Menu and Shortcuts (Alternate Keypad Mapping X)
After listening to a message, press:
(Not available on some systems)
9Fast playback
#Fast-forward to end of message
Key(s)Action
1Save or restore as saved
1 2Play message by number
1 4Play previous message
1 6Play next message
2Forward message
2 3Replay message
3Delete
4Save or restore as new
(Not available on some systems)
5Rewind
6Save as is
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Recording Menu (Alternate Keypad Mapping X)
Use the following keys while you record messages, names, and greetings:

Phone Menus for Alternate Keypad Mapping S

Key(s)Action
7Reply
#Cancel or back up
Key(s)Action
8Pause or resume
#End a recording
Phone Menus for Alternate Keypad Mapping S
Main Menu and Shortcuts (Alternate Keypad Mapping S), page 19
During Message Menu and Shortcuts (Alternate Keypad Mapping S), page 20
After Message Menu and Shortcuts (Alternate Keypad Mapping S), page 21
Recording Menu (Alternate Keypad Mapping S), page 21
Main Menu and Shortcuts (Alternate Keypad Mapping S)
Revised November 16, 2010
While listening to the Main menu, press:
and later)
(Not available on some systems)
(Not available on some systems)
Key(s)Action
1Switch between using the phone keypad and using voice commands (Connection 8.5
3Review saved and deleted messages
4Change setup options
5Hear new messages
6Send a message
8 1Find messages from a Connection user
(Not available on some systems)
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Phone Menus for Alternate Keypad Mapping S
(Not available on some systems)
(Not available on some systems)
During Message Menu and Shortcuts (Alternate Keypad Mapping S)
While listening to a message, press:
Cisco Unity Connection Phone Menus and Voice Commands
Key(s)Action
8 2Find messages from all outside callers
8 3Find messages from an outside caller
9Exit
#Repeat menu
0Main menu Help
(Not available on some systems)
(Not available on some systems)
Key(s)Action
1 3Forward message
1 4Call the sender
1 5Play previous message
1 7Reply
2Rewind message
2 2Skip message body
3Delete
4Fast-forward
5Skip message, save as is
7Save or restore as saved
8Skip to message footer
#Fast-forward to end of message
*Pause or resume
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Cisco Unity Connection Phone Menus and Voice Commands
After Message Menu and Shortcuts (Alternate Keypad Mapping S)
After listening to a message, press:
Phone Menus for Alternate Keypad Mapping S
Key(s)Action
1 3Forward message
1 5Play previous message
1 7Reply
2Rewind message
2 2Replay message
3Delete
4 2Reply to all
(Not available on some systems)
(Not available on some systems)
(Not available on some systems)
(Not available on some systems)
Recording Menu (Alternate Keypad Mapping S)
Use the following keys while you record messages, names, and greetings:
4 4Call the sender
5Save as is
6Save or restore as new
7Save or restore as saved
8Send fax to fax machine for printing
9Play message properties
*Cancel or back up
Key(s)Action
8Pause or resume
#End a recording
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Voice Commands

Voice Commands
The tables below list voice commands and applicable keys for the following menus when you are using the voice-recognition input style:
Main Menu (Voice Commands), page 22
Send a Message Menu (Voice Commands), page 24
During Message Menu (Voice Commands), page 24
During Meeting Reminder Menu (Voice Commands), page 25
After Message Menu (Voice Commands), page 26
Universal Actions (Voice Commands), page 27
Main Menu (Voice Commands)
For select commands, you can press a corresponding key without turning off voice commands. Your Connection administrator can tell you the available commands and their corresponding keys, or you can say "Touchtone command Help."
While listening to the Main menu, say:
Cisco Unity Connection Phone Menus and Voice Commands
Hear voice messages, emails, faxes*, external messages*, receipts, or meetings*
(*Not available on some systems)
Hear new, saved, or deleted voice messages from a Connection user
Hear saved voice messages, emails, faxes*, external messages*, or receipts
(*Not available on some systems)
Hear deleted voice messages, emails, faxes*, external messages** or receipts
(*Not available on some systems)
Voice CommandAction
"Tutorial"Hear a voice command tutorial
"Play <voice messages/emails/faxes/external messages/receipts/meetings>"
"Play new messages"Hear all new messages
"Play all messages"Hear all messages (new and saved)
"Play <new/saved/deleted> messages from <name of user>"
"Send a message"Send a voice message
"Play saved <voice messages/emails/faxes/external messages/receipts"
"Play saved messages"Hear all saved messages
"Play deleted <voice messages/emails/faxes/external messages/receipts"
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(Not available on some systems)
Voice Commands
Voice CommandAction
"Play deleted messages"Hear all deleted messages
"Play all greetings"Hear all greetings
"Play <greeting name> greeting"Hear a specific greeting
"Play my greeting"Hear the standard greeting
"Record <greeting name> greeting"Record a new greeting
"Record my greeting"Record the standard greeting
"Turn on <greeting name> greeting"Turn a greeting on or off
"Turn off <greeting name> greeting"
to signal that they should leave a message
(Not available on some systems)
"Use default <greeting name> greeting"Use the system default greeting
"Use my default greeting"Use the system default greeting for the standard greeting
"Play nothing for my <greeting name> greeting"Use nothing for a greeting—callers will hear only a tone
"Greetings Help"Hear greetings menu Help
"Change my PIN "Change PIN
"Get my directory listing status"Hear directory listing status
"List my number in the directory"Change directory listing status
"Do not list my number in the directory"
"Play my recorded name"Hear recorded name
"Change my recorded name"Change recorded name
"Play meetings on <date>"Hear meetings on a particular date
"Touchtone conversation"Switch to temporarily using the phone keypad
"Call <name of user>"Call a Connection user
"Call <extension>"
"Call <contact name> at <home/work/mobile>"Call a contact or administrator-defined contact
"Empty Deleted Items folder"Permanently delete all messages in the Deleted Items
folder
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Voice Commands
Cisco Unity Connection Phone Menus and Voice Commands
Send a Message Menu (Voice Commands)
For select commands, you can press a corresponding key without turning off voice commands. Your Connection administrator can tell you the available commands and their corresponding keys, or you can say "Touchtone command Help."
After addressing and recording a voice message, say:
Voice CommandAction
"Send"Send message
"Change recording"Edit recording
"Review message properties"Review message properties
"Edit recipients"Edit recipients
"Set urgent"Mark message urgent
"Cancel urgent"Cancel message urgent
"Set private"Mark message private
"Cancel private"Cancel message private
"Set urgent and private"Mark message urgent and private
"Set return receipt"Mark message return receipt
"Cancel return receipt"Cancel message return receipt
"Future delivery"Have Connection deliver the message at a future date or
time
"Cancel future delivery"Cancel future delivery
"Add names"Add additional recipients
"Review message"Review recorded message and message properties
During Message Menu (Voice Commands)
Revised November 16, 2010
For select commands, you can press a corresponding key without turning off voice commands. Your Connection administrator can tell you the available commands and their corresponding keys, or you can say "Touchtone command Help."
While listening to a message, say:
Voice CommandAction
"Repeat"Restart message
"Previous"Play previous message
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(Not available on some systems)
Voice Commands
Voice CommandAction
"Next"Play next message
"Save"Save message
"Delete"Delete
"Reply"Reply
"Reply all"Reply to all
"Forward"Forward message
"Mark new"Save or restore as new
"Message properties"Play message properties
"Slower"Slow playback
"Louder" or "Softer"Change volume
(Not available on some systems)
"Faster"Fast playback
"Jump back"Rewind message
"Skip forward"Fast-forward to end
"Pause" or "Resume"Pause or resume
"Jump ahead"Fast-forward
"Reset speed"Reset playback speed
"Reset volume"Reset playback volume
"List recipients"List message recipients (Connection 8.5 and later)
During Meeting Reminder Menu (Voice Commands)
For select commands, you can press a corresponding key without turning off voice commands. Your Connection administrator can tell you the available commands and their corresponding keys, or you can say "Touchtone command Help."
While listening to a meeting reminder, say:
Voice CommandAction
"Join"Dial into meeting
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Voice Commands
Cisco Unity Connection Phone Menus and Voice Commands
Voice CommandAction
"List participants"Hear list of participants
"Send message to organizer"Record message to send to meeting organizer
"Send message to participants"Record message to send to meeting participants
"Next"Hear about the next meeting reminder
"Previous"Hear about the previous meeting reminder
"Accept"Accept a meeting invitation
"Decline"Decline a meeting invitation
"Cancel meeting"Cancel a meeting (meeting organizer only)
The voice commands in this menu work only if you are using the calendar integration.Note
After Message Menu (Voice Commands)
Revised November 16, 2010
For select commands, you can press a corresponding key without turning off voice commands. Your Connection administrator can tell you the available commands and their corresponding keys, or you can say "Touchtone command Help."
After listening to a message, say:
Voice CommandAction
"Repeat"Replay message
"Previous"Play previous message
"Next"Play next message
"Save"Save or restore as saved
"Delete"Delete
"Reply"Reply
"Reply all"Reply to all
"Resend"Resend original message (NDRs only)
"Call sender"Call the sender
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(Not available on some systems)
(Not available on some systems)
Universal Actions (Voice Commands)
Revised November 16, 2010
For select commands, you can press a corresponding key without turning off voice commands. Your Connection administrator can tell you the available commands and their corresponding keys, or you can say "Touchtone command Help."
Use the following commands at any time:
Voice Commands
Voice CommandAction
"Forward"Forward message
"Mark new"Save or restore as new
(No command available)Rewind message
"Play original message"Play the original message (NDRs only)
"Message properties"Play message properties
"List recipients"List message recipients (Connection 8.5 and later)
(Not available on some systems)
(Not available on some systems)
Voice CommandAction
"Cancel"Cancel or back up
"Help"Voice command Help
"Touchtone command HelpPhone keypad Help
"Main menu"Return to Main menu
"End call"Hang up or exit the voicemail system
"Goodbye"
"Repeat"Repeat message or menu options
"Faster" or "Slower"Change playback speed
"Louder" or "Softer"Change playback volume
"Reset speed"Reset playback speed to the default setting
"Reset volume"Reset playback volume to the default setting
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Voice Commands
Cisco Unity Connection Phone Menus and Voice Commands
Voice CommandAction
"Pause" or "Resume"Pause or resume
User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)
28 OL-21232-01
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