Cisco Systems OL-21011-01 User Manual
CHAP T E R
Monitoring the Cisco Unified IP Phone Remotely
Each Cisco Unified IP Phone has a web page from which you can view a variety of information about
the phone, including:
• Device information
• Network configuration information
• Network statistics
• Device logs
• Streaming statistics
Note The Cisco Unified IP Phone does not support web access on its IPv6 address.
This chapter describes the information that you can obtain from the phone’s web page. You can use this
information to remotely monitor the operation of a phone and to assist with troubleshooting.
You can also obtain much of this information directly from a phone. For more information, see Viewin g
Model Information, Status, and Statistics on the Cisco Unified IP Phone.
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For more information about troubleshooting the Cisco Unified IP Phone, see Troubleshooting and
Maintenance.
This chapter includes these topics:
• Accessing the Web Page for a Phone, page 8-2
• Disabling and Enabling Web Page Access, page 8-3
• Device Information, page 8-4
• Network Configuration, page 8-5
• Network Statistics, page 8-8
• Device Logs, page 8-10
• Streaming Statistics, page 8-11
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Accessing the Web Page for a Phone
Accessing the Web Page for a Phone
To access the web page for a Cisco Unified IP Phone, perform these steps.
Note If you cannot access the web page, it may be disabled. See Disabling and Enabling Web Page Access,
page 8-3 for more information.
Procedure
Step 1 Obtain the IP address of the Cisco Unified IP Phone by using one of these methods:
• Search for the phone in Cisco Unified Communications Manager by choosing Device > Phone.
Phones registered with Cisco Unified Communications Manager display the IP address on the Find
and List Phones window and at the top of the Phone Configuration window.
• On the Cisco Unified IP Phone, press the Settings button, choose Network Configuration, and then
scroll to the IP Address option.
Step 2 Open a web browser and enter the following URL, where IP_address is the IP address of the
Cisco Unified IP Phone:
http://IP_address or https://IP_address (depending on the protocol supported by the Cisco Unified IP
Phone)
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely
The web page for a Cisco Unified IP Phone includes these topics:
• Device Information—Displays device settings and related information for the phone. For more
information, see Device Information, page 8-4.
• Network Configuration—Displays network configuration information and information about other
phone settings. For more information, see Network Configuration, page 8-5.
• Network Statistics—Includes the following hyperlinks, which provide information about network
traffic:
–
Ethernet Information—Displays information about Ethernet traffic. For more information, see
Network Statistics, page 8-8.
–
Access (Port)—Displays information about network traffic to and from the PC port on the
phone. For more information, see Network Statistics, page 8-8.
–
Network (Port)—Displays information about network traffic to and from the network port on
the phone. For more information, see Network Statistics, page 8-8.
• Device Logs—Includes the following hyperlinks, which provide information that you can use for
troubleshooting:
–
Console Logs—Includes hyperlinks to individual log files. For more information, see Device
Logs, page 8-10.
–
Core Dumps—Includes hyperlinks to individual dump files. For more information, see Device
Logs, page 8-10.
–
Status Messages—Displays up to the 10 most recent status messages that the phone has
generated since it was last powered up. For more information, see Device Logs, page 8-10.
–
Debug Display—Displays debug messages that might be useful to Cisco TAC if you require
assistance with troubleshooting. For more information, see Device Logs, page 8-10.
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely
• Streaming Statistics—Includes the following hyperlinks
–
Stream 1, Stream 2, Stream 3, Stream 4, or Stream 5—Display a variety of streaming statistics.
For more information, see Streaming Statistics, page 8-11.
Disabling and Enabling Web Page Access
For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you
will prevent access to the web pages that are described in this chapter and to the Cisco Unified
Communications Manager User Options web pages.
You can enable or disable access to the web pages for an individual phone, a group of phones, or to all
phones in the system.
To enable or disable access to the web pages for all phones on the system, choose System > Enterprise
Parameters and select Enabled or Disabled from the Web Access drop-down menu.
To enable or disable access to the web pages for a group of phones, choose Device > Device Settings >
Common Phone Profile to create a new phone profile or to update an existing phone profile, select
Enabled or Disabled from the Web Access drop-down menu and select the common phone profile when
you configure your phone.
To enable or disable access to the web pages for a phone, follow these steps from Cisco Unified
Communications Manager Administration.
Disabling and Enabling Web Page Access
Procedure
Step 1 Choose Device > Phone.
Step 2 Specify the criteria to find the phone and click Find, or click Find to display a list of all phones.
Step 3 Click the device name to open the Phone Configuration window for the device.
Step 4 Scroll down to the Product Specific Configuration section. From the Web Access drop-down list box,
choose Disabled if you want to disable your phone and choose Enabled if you want to enable your
phone.
Step 5 Click Update.
Note Some features, such as Cisco Quality Report Tool, do not function properly without access to
the phone web pages. Disabling web access also affects any serviceability application that relies
on web access, such as CiscoWorks.
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely
Configuring the Cisco Unified IP Phone to use HTTP/HTTPS Protocols
Configuring the Cisco Unified IP Phone to use HTTP/HTTPS
Protocols
The Cisco Unified IP Phone can be configured to use:
• The HTTPS protocol only
• The HTTP or HTTPS protocols
If your Cisco Unified IP Phone is configured to use the HTTP or HTTPS protocols (the second case
above), use http://IP_address or https://IP_address for the phone’s web access.
Device Information
The Device Information area on a phone’s web page displays device settings and related information for
the phone. Table 8-1 describes these items.
To display the Device Information area, access the web page for the phone as described in the Accessing
the Web Page for a Phone, page 8-2, and then click the Device Information hyperlink.
Table 8-1 Device Information Area Items
Item Description
MAC Address Media Access Control (MAC) address of the phone
Host Name Unique, fixed name that is automatically assigned to the phone based on its MAC address
Phone DN Directory number assigned to the phone
App Load ID Identifier of the firmware running on the phone
Boot Load ID Identifier of the factory-installed load running on the phone
Version Version of the firmware running on the phone
Expansion Module 1 Phone load ID for the first Cisco Unified IP Phone Expansion Module 7914, if connected to the
phone
Expansion Module 2 Phone load ID for the second Cisco Unified IP Phone Expansion Module 7914, if connected to the
phone
Hardware Revision Revision value of the phone hardware
Serial Number Serial number of the phone
Model Number Model number of the phone
Message Waiting Indicates if there is a voice message waiting on any line for this phone
UDI Displays the following Cisco Unique Device Identifier (UDI) information about the phone:
• Device Type—Indicates hardware type. For example, phone displays for all phone models
• Device Description—Displays the name of the phone associated with the indicated model type
• Product Identifier—Specifies the phone model
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• Version Identifier—Represents the hardware version of the phone
The Version Identifier field might display a blank screen if the user is using an older model Cisco
Unified IP Phone, because the hardware does not provide this information.
• Serial Number—Displays the phone’s unique serial number
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Network Configuration
Table 8-1 Device Information Area Items (continued)
Item Description
Time Time obtained from the Date/Time Group in Cisco Unified Communications Manager to which the
phone belongs
Time Zone Time zone obtained from the Date/Time Group in Cisco Unified Communications Manager to which
the phone belongs
Date Date obtained from the Date/Time Group in Cisco Unified Communications Manager to which the
phone belongs
Network Configuration
The Network Configuration area on a phone’s web page displays network configuration information and
information about other phone settings. Table 8-2 describes these items.
You can view and set many of these items from the Network Configuration Menu and the Device
Configuration Menu on the Cisco Unified IP Phone. For more information, see Configuring Features,
Templates, Services, and Users
To display the Network Configuration area, access the web page for the phone as described in Accessing
the Web Page for a Phone, page 8-2, and then click the Network Configuration hyperlink.
Table 8-2 Network Configuration Area Items
Item Description
DHCP Server IP address of the Dynamic Host Configuration Protocol (DHCP) server from which the
phone obtains its IP address.
BOOTP Server Indicates whether the phone obtains its configuration from a Bootstrap Protocol (BootP)
server.
MAC Address Media Access Control (MAC) address of the phone.
Host Name Host name that the DHCP server assigned to the phone.
Domain Name Name of the Domain Name System (DNS) domain in which the phone resides.
IP Address Internet Protocol (IP) address of the phone.
Subnet Mask Subnet mask used by the phone.
TFTP Server 1 Primary Trivial File Transfer Protocol (TFTP) server used by the phone.
Default Router 1–5 Default router used by the phone (Default Router 1) and optional backup routers (Default
Router 2–5).
DNS Server 1–5 Primary Domain Name System (DNS) server (DNS Server 1) and optional backup DNS
servers (DNS Server 2–5) used by the phone.
Operational VLAN ID Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in
which the phone is a member.
Admin. VLAN ID Auxiliary VLAN in which the phone is a member.
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