Cisco Systems OL-19025-01 User Manual
CHAP T E R
8
Monitoring the Cisco Unified IP Phone Remotely
Each Cisco Unified IP Phone has a web page from which you can view a variety of information about
the phone, including:
• Device information
• Network configuration information
• Network statistics
• Device logs
• Streaming statistics
This chapter describes the information that you can obtain from the phone’s web page. You can use this
information to remotely monitor the operation of a phone and to assist with troubleshooting.
You can also obtain much of this information directly from a phone. For more information, see
Chapter 7, “Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone.”
For more information about troubleshooting the Cisco Unified IP Phone, Chapter 9, “Troubleshooting
and Maintenance.”
This chapter includes these topics:
• Accessing the Web Page for a Phone, page 8-2
• Disabling and Enabling Web Page Access, page 8-3
• Device Information, page 8-3
• Network Setup, page 8-4
• Network Statistics, page 8-7
• Device Logs, page 8-8
• Streaming Statistics, page 8-9
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Accessing the Web Page for a Phone
Accessing the Web Page for a Phone
To access the web page for a Cisco Unified IP Phone, perform these steps.
Note If you cannot access the web page, it may be disabled. See the “Disabling and Enabling Web Page
Access” section on page 8-3 for more information.
Procedure
Step 1 Obtain the IP address of the Cisco Unified IP Phone using one of these methods:
• Search for the phone in Cisco Unified Communications Manager by choosing Device > Phone.
Phones registered with Cisco Unified Communications Manager display the IP address on the Find
and List Phones window and at the top of the Phone Configuration window.
• On the Cisco Unified IP Phone, press the Applications button, choose Admin Settings > Network
Configuration, and then scroll to the IP Address option.
Step 2 Open a web browser and enter the following URL, where IP_address is the IP address of the
Cisco Unified IP Phone:
http://IP_address
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely
The web page for a Cisco Unified IP Phone includes these topics:
• Device Information—Displays device settings and related information for the phone. For more
information, see the “Device Information” section on page 8-3.
• Network Configuration—Displays network configuration information and information about other
phone settings. For more information, see the “Network Setup” section on page 8-4.
• Network Statistics—Includes the following hyperlinks, which provide information about network
traffic:
–
Ethernet Information—Displays information about Ethernet traffic. For more information, see
the “Network Statistics” section on page 8-7.
–
Network (Port)—Displays information about network traffic to and from the network port on
the phone. For more information, see the “Network Statistics” section on page 8-7.
• Device Logs—Includes the following hyperlinks, which provide information that you can use for
troubleshooting:
–
Console Logs—Includes hyperlinks to individual log files. For more information, see the
“Device Logs” section on page 8-8.
–
Core Dumps—Includes hyperlinks to individual dump files. For more information, see the
“Device Logs” section on page 8-8.
–
Status Messages—Displays up to the 10 most recent status messages that the phone has
generated since it was last powered up. For more information, see the “Device Logs” section on
page 8-8.
–
Debug Display—Displays debug messages that might be useful to Cisco TAC if you require
assistance with troubleshooting. For more information, see the “Device Logs” section on
page 8-8.
• Streaming Statistics—Includes the following hyperlink:
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely
–
Stream 1—Displays a variety of streaming statistics. For more information, see the “Streaming
Statistics” section on page 8-9.
Disabling and Enabling Web Page Access
For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you
will prevent access to the web pages that are described in this chapter and to the Cisco Unified CM User
Options web pages.
To disable access to the web pages for a phone, follow these steps from Cisco Unified Communications
Manager Administration.
Procedure
Step 1 Choose Device > Phone.
Step 2 Specify the criteria to find the phone and click Find, or click Find to display a list of all phones.
Step 3 Click the device name to open the Phone Configuration window for the device.
Step 4 Scroll down to the Product Specific Configuration section. From the Web Access drop-down list box,
choose Disabled.
Step 5 Click Update.
Disabling and Enabling Web Page Access
Note Some features, such as Cisco Quality Report Tool, do not function properly without access to
the phone web pages. Disabling web access also affects any serviceability application that relies
on web access, such as CiscoWorks.
To enable web page access when it is disabled, see the preceding steps about disabling access. Follow
the same steps, but choose Enabled in Step 4 to enable the web page.
Device Information
The Device Information area on a phone’s web page displays device settings and related information for
the phone. Table 8-1 describes these items.
To display the Device Information area, access the web page for the phone as described in the “Accessing
the Web Page for a Phone” section on page 8-2, and then click the Device Information hyperlink.
Table 8-1 Device Information Area Items
Item Description
MAC Address Media Access Control (MAC) address of the phone
Host Name Unique, fixed name that is automatically assigned to the phone based on its MAC address
Phone DN Directory number assigned to the phone
App Load ID Identifier of the firmware running on the phone
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