Cisco Systems OL-18613-01 User Manual

CHAPTER

Do Not Disturb

The Do Not Disturb (DND) feature provides the following options:

• Call Reject—This option specifies that no incoming call information gets presented to the user.

Depending on how you configure the DND Incoming Call Alert parameter, the phone may play a beep or display a flash notification of the call.

• Ringer Off—This option turns off the ringer, but incoming call information gets presented to the

device, so that the user can accept the call.

Users can configure DND directl y from their Cisco Unif ied IP Phone or from the Cisco Unified CM User Options.

This chapter provides the following information about Do Not Disturb:

• Configuration Checklist for the Do Not Disturb Feature, page 19-1

• Introducing the Do Not Disturb Feature, page 19-2

• Overview of Do Not Disturb Architecture, page 19-3

• System Requirements for the Do Not Disturb Feature, page 19-3

• Interactions and Restrictions, page 19-4

• Installing and Activating the Do Not Disturb Feature, page 19-7

• Configuring the Do Not Disturb Feature, page 19-7

• How to Use the Do Not Disturb Feature, page 19-10

• Troubleshooting the Do Not Disturb Feature, page 19-15

• Related Topics, page 19-17

Configuration Checklist for the Do Not Disturb Feature

The Do Not Disturb (DND) feature provides the following options:

• Call Reject—This option specifies that no incoming call information gets presented to the user.

Depending on how you configure the DND Incoming Call Alert parameter, the phone may play a beep or display a flash notification of the call.

• Ringer Off—This option turns off the ringer, but incoming call information gets presented to the

device, so that the user can accept the call.

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Introducing the Do Not Disturb Feature

When DND is enabled, all new incoming calls with normal pri ority will honor the DND settings for the device. High-priority calls, such as Cisco Emergency Responder (CER) calls or calls with Multi-Level Precedence & Preemption (MLPP), will ring on the device. Also, when you enable DND, the Auto Answer feature gets disabled.

Table 19-1 provides a checklist to configure the Do Not Disturb feature. For more informat ion on the Do

Not Disturb feature, see the “Introducing the Do Not Disturb Feature” section on page 19-2 and the

“Related Topics” section on page 19-17.

Table 19-1 Do Not Disturb Configuration Checklist

Configuration Steps Related Procedures and Topics

Step 1

Step 2 Step 3 Step 4 Step 5

Configure DND service parameters. Setting the Do Not Disturb Service Parameters,

Configure DND softkeys . Configuring DND Softkeys, page 19-7 Configure DND feature line keys. Configuring a DND Feature Key, page 19-8 Configure device-based DND parameters. Configuring Device Parameters for DND, page 19-8 Configure phone profile settings. Adding DND to Common Phone Profiles, page 19-10

Chapter 19 Do Not Disturb

page 19-7

Introducing the Do Not Disturb Feature

The user can enable and disable DND by any of the following methods:

• Softkey

• Feature Line Key

• Cisco Unified CM User Options windows

You can also enable and disable DND on a per-phone basis in Cisco Unified Communications Manager Administration.

When you enable DND, the Cisco Unified IP Phone displays the message Do Not Disturb is active. when DND is active, the DND line b utton icon also tu rns into an empty circle, and the light turns amber.

Incoming Call Alert Settings

DND incoming call alert settings determine how the incoming call alert get s presented to the user when DND Ringer Off or DND Call Reject is enabled. The following list gives the available options:

• None—This option specifies that the DND Incoming Call Alert setting from the Common Phone

Profile window will get used for this device.

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• Disable—This option disables both beep and flash notification of a call b ut for the DND Ri nger Of f

option, incoming call information still gets displaye d. For the DND Call Reject option, no call alerts display and no information gets sent to the device.

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Chapter 19 Do Not Disturb

• Beep Only—For an incoming call, this option causes the phone to play a beep tone only.

• Flash Only—For an incoming call, this option causes the phone to display a flash alert.

You can configure DND Incoming Call Alert o n a per -de v ice basis and also conf igure it on the Co mmon Phone Profile window for group settings. If you do not set up the configuration at the device level, the Common Phone Profile settings get used.

Overview of Do Not Disturb Architecture

This section provides an o v erview of DND architecture for both SIP and SCCP devices and includes the following topics:

• DND Status Notification for SIP Devices, page 19-3

• DND Status Notification for SCCP Devices, page 19-3

DND Status Notification for SIP Devices

Overview of Do Not Disturb Architecture

Cisco Unified Communications Manager supports Do Not Disturb that a SIP device initiates or that a Cisco Unified Communications Manager de vice initiates. A DND status change gets signaled from a SIP device to Cisco Unified Communications Manager by using the SIP PUBLISH method (RFC3909). A DND status change gets signaled from a Cisco Unified Communications Manager to a SIP device by using a dndupdate Remote-cc REFER request. Cisco Unif ied Communications Mana ger can also publish the Do Not Disturb status for a device, along with the busy and idle status for the device.

DND Status Notification for SCCP Devices

Cisco Skinny Client Control Protocol (SCCP) supports Do Not Disturb requests that an SCCP device initiates or that a Cisco Unified Comm unicati ons Manager device initiates. A DND status change gets signaled from an SCCP device to Cisco Unified Communications Manager by using SCCP messaging.

System Requirements for the Do Not Disturb Feature

The following sections provide software and hardware requirement for Do Not Disturb:

• Software Requirements, page 19-3

• Hardware Requirements, page 19-4

Software Requirements

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To operate, the Do Not Disturb feature requires the following software components:

• Cisco Unified Communications Manager Release 7.0(1) or later

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Interactions and Restrictions

Hardware Requirements

The following Cisco Unified IP Phones support the Do Not Disturb feature:

• Cisco Unified IP Phones that run SCCP and SIP: 7906G, 7911G , 7931G, 7941G-GE, 7942G, 7945G,

7961G-GE, 7962G, 7965G, 7970G, 7971G-GE, 7975

• Cisco Unified IP Phones that run SCCP: 7940, 7960

Note Cisco Unified IP Phones 7940 and 7960 that are running SIP use their own backwards-compatible

implementation of Do Not Disturb, which you configure on the SIP Profile window.

Interactions and Restrictions

See the following sections for information on interactions and restrictions:

• Interactions, page 19-4

• Restrictions, page 19-6

Chapter 19 Do Not Disturb

Interactions

Call Forward All

The following sections describe how the Do Not Disturb feature interact s with Cisco U nified Communications Manager applications and call processing:

• Park Reversion, page 19-4

• Pickup, page 19-5

• Hold Reversion and Intercom, page 19-5

• MLPP and CER, page 19-5

• Callback, page 19-5

• Pickup Notification, page 19-5

• Hunt List, page 19-5

• Extension Mobility, page 19-6

On Cisco Unified IP Phones, the text message that indicates that the Do Not Disturb (DND) feature is active takes priority o ver the text messag e that indicates that the user has ne w voicemail messages, which allows the user to know when DND is active. However, the text message that indicates that the Call Forward All feature is active has a higher priority than DND.

Park Reversion

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For locally parked calls, Park Reversion overrides DND (both options). If Phone A is on DND and parked a call, the park reversion to Phone A will occur normally and will ring Phone A.

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Chapter 19 Do Not Disturb

For remotely parked calls, DND overrides Park Reversion:

• If Phone A activates DND Ringer Off and shares a line with Phone A-prime, when Phone A-prime

parks the call, park reversion on Phone A will not ring and will honor the DND settings.

• If Phone A activates DND Call Reject, the park reversion call will not be presented to Phone A.

Pickup

For a locally placed Pickup request, Pickup overrides DND (both options). If Phone A is on DND and has initiated any type of Pickup, the Pickup call would be presented normally and it will ring Phone A.

For a remotely placed Pickup request, DND overrides Pickup.

• If Phone A (with DND Ringer Off acti vated) shares a lin e with Phone A-prime, when Phone A-prime

initiates Pickup, the Pickup call to Phone A will not ring and will honor DND settings.

• If Phone A is in DND Call Reject mode, the Pickup call will not be presented to Phone A.

Hold Reversion and Intercom

Hold reversion and intercom override DND (both options), and the call gets presented normally.

Interactions and Restrictions

MLPP and CER

MLPP (phones that are running SCCP) and CER calls override DND (both options). MLPP and CER calls get presented normally, and the phone will ring.

Callback

For the originating side, callback overrides DND. When the activating device is on DND mode (both options), the callback notification (both audio and visual) will still be presented to the user.

For the terminating side, DND overrides callback:

Pickup Notification

For the DND Ringer Off option, only visual notification gets presented to the device. For the DND Call Reject option, no notification gets presente d to the d evice.

• When the terminating side is on DND Ringer Off, the Callback Available screen will be sent after

the terminating side goes off hook and on hook.

• When the terminating side is on DND Call Reject and is available (goes off hook and on hook), a

new screen will be sent to the activating device as “<DirectoryNumber> has become available but is on DND-R” if the activ ating device is in same cluster. Callback available notification will be sent only after the terminating side disables DND Call Reject.

Hunt List

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If a device in a Hunt List has DND Ringer Of f acti v ated, the call will get still p resented to the user when a call gets made to that Hunt List. However, the DND Incoming Call Alert settings would still apply.

If a device in a Hunt List has DND Call Reject activated, any calls to that Hunt List will go to the next member and will not get sent to this device.

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Interactions and Restrictions

Extension Mobility

Note When a user who is logged in to extension mobility modifies t he DND incoming call alert or DND status

Restrictions

Chapter 19 Do Not Disturb

For extension mobility, the device profile settings include DND incoming call alert and DND status. When a user logs in and enables DND, the DND incoming call alert and DND status settings get saved, and these settings get used when the user logs in again.

settings, this action does not affect the actual device settings.

Some restrictions apply to DND usage, depending on the phone or device type in use.

• The following phone models and devices that are running either SCCP or SIP support both DND

options:

–

Cisco Unified IP Phone 7906G

–

Cisco Unified IP Phone 7911G

–

Cisco Unified IP Phone Expansion Module 7914

–

Cisco Unified IP Phone 7931G

–

Cisco Unified IP Phone 7941G/7941G-GE

–

Cisco Unified IP Phone 7942G

–

Cisco Unified IP Phone 7945G

–

Cisco Unified IP Phone 7961G/7961G-GE

–

Cisco Unified IP Phone 7962G

–

Cisco Unified IP Phone 7965G

–

Cisco Unified IP Phone 7970G

–

Cisco Unified IP Phone 7971G/7971G-GE

–

Cisco Unified IP Phone 7975G

• The following phone models and devices that are running SCCP support only the DND Ringer Off

option:

–

Cisco Unified IP Phone 7940

–

Cisco Unified IP Phone 7960

–

Cisco IP Communicator

Note Cisco Unified IP Phones 7940 and 7960 that run SIP use their own implementation of Do

Not Disturb, which is backward compatible.

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• The following phone models and devices support only the DND Call Reject option:

–

Mobile devices (dual mode)

–

Remote Destination Profile

–

Cisco Unified Mobile Communicator

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