Cisco OL-18611-01 User Manual

Cisco Unified Communications Manager Administration Guide

Release 7.1(2)

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Text Part Number: OL-18611-01

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Cisco Unified Communications Manager Administration Guide

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IMPLIED, INCLUDING, WI TH OUT

Preface xxvii

PART

1 Cisco Unified Communications Manager

CHAPTER

1 Introduction 1-1

Key Features and Benefits 1-1 Browsing to Cisco Unified Communications Manager Administration 1-2

Web Browsers 1-2 Cisco Unified Communications Manager Administration Logon 1-3 Cisco Unified Communications Manager Administration Log Off 1-4 Hypertext Transfer Protocol Over Secure Sockets Layer (HTTPS) 1-4

Using Internet Explorer 6 and HTTPS with Cis co Unified Communications Manager Administration 1-4

Using Internet Explorer 7 and HTTPS with Cis co Unified Communications Manager Administration 1-6

Using Netscape and HTT PS with Cisco Unified Communications Manager Administration 1-7

Navigating the Cisco Unified Communications Manager Administration Appli cation 1-8

Cisco Unified Pre sence Server Link 1-9 Link to Cisco Unif ied Presence Server 1-9 Customized Log-on Message 1-9

Last Successful Logon Message 1-9 Accessibility 1-10 Where to Find More Information 1-10 Related Topics 1-11

PART

2 System Configuration

CHAPTER

2 Server Configurati on 2-1

Server Configuration Settings 2-1 Finding a Server 2-4 Configuring a Server 2-5 Deleting a Server 2-6 Related Topics 2-8

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Contents

CHAPTER

3 Cisco Unified Communications Manager Configuration 3-1

Cisco Unified Communications Manager Configuration Settings 3-1 Finding a Cisco Unified Communications Manager 3-4 Updating a Cisco Unifi ed Communications Manager 3-6 Synchronizing a Cisco Unified Communicati ons Manager With Devices 3-6 Cisco CallManager Service Activation/Deactivation 3-7

Cisco CallManager Service Activation 3-7 Cisco CallManager Service Deactivation 3-7

Related Topics 38-5

39 Directory Lookup Dial Rules Configuration 39-1

Directory Looku p Dial Rule Configurat ion Settings 39-1 Finding a Directory Lookup Dial Rule 39-2 Configuring Directory Lookup Dial Rul es 39-3 Deleting a Directory Lookup Dial Rule 39-4 Related Topics 39-4

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40 SIP Dial Rules Configuration 40-1

SIP Dial Rule Configuration Settings 40-1 Finding a SIP Dial Rule 40-3 Configuring SIP Dial Rules 40-4

Pattern Formats 40-5

SIP Dial Rules Examples 40-6 Deleting a SIP D ia l Ru le 40-7 Resetting a SIP Dial Rule 40-8 Synchronizing Configuration of a SIP Dial Rule with Affected SIP Phones 40-8 Related Topics 40-9

41 Route Filter Configuration 41-1

Route Filter Configuration Settings 41-1 Finding a Route Filt er 41-2 Configuring a Route Filter 41-4 Adding and Editing Route Filter Clauses 41-4 Removing Route Filter Clauses 41-5

CHAPTER

Synchronizing a Route Filter With Affected Devices 41-6 Deleting a Route Filter 41-6 Route Filter Tag Descriptions 41-7 Related Topics 41-10

42 Route Group Configuration 42-1

Route Group Configuration Settings 42-1 Finding a Route Group 42-3 Configuring a Route Group 42-4 Adding Devices to a Route Group 42-5 Removing Devices from a Route Group 42-6 Deleting a Route Group 42-6 Related Topics 42-7

43 Route List Configuration 43-1

Finding Route Lists 43-1 Adding a Route List 43-2 Adding Route Groups to a Route List 43-4 Removing Route Groups from a Route List 43-5

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Changing the Order of Route Groups in a Route List 43-6 Synchronizing a R oute List With Affected R oute Groups 43-6 Deleting a Route List 43-7 Related Topics 43-7

Contents

CHAPTER

44 Route Pattern Configuration 44-1

Route Pattern Configuration Settings 44-1 Finding a Route Pattern 44-10 Configuring a Route Pattern 44-11 Deleting a Route Pattern 44-12 Related Topics 44-13

45 Line Group Configuration 45-1

Line Group Configuration Settings 45-1 Finding a Line Group 45-6 Configuring a Li ne Group 45-8 Adding Members to a Line Group 45-8 Removing Members from a Line Group 45-9 Deleting a Line Group 45-10 Related Topics 45-10

46 Hunt List Configuration 46-1

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Finding Hunt Lists 46-1 Adding a Hunt List 46-2 Adding Line Groups to a Hunt List 46-4 Removing Line Groups from a Hunt List 46-5 Changing the Order of Line Groups in a Hunt List 46-5 Synchronizing a Hunt List With Affected Line Groups 46-6 Deleting a Hun t List 46-6 Related Topics 46-7

47 Hunt Pilot Configuration 47-1

Hunt Pilot Configuration Settings 47-1 Finding a Hunt Pilot 47-11 Configuring a Hunt Pilot 47-12

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Deleting a Hunt Pilot 47-14 Related Topics 47-14

CHAPTER

48 SIP Route Pattern Configurat ion 48-1

SIP Route Pattern Configuration Settings 48-1 Finding a SIP Route Pattern 48-5 Configuring a SI P Route Pattern 48-6 Deleting a SIP Route Pattern 48-6 Related Topics 48-7

49 Access List Configuration 49-1

50 Time Period Configuration 50-1

Time Period Configuration Settings 50-1 Finding a Time Period 50-3 Configuring a Ti me Period 50-4 Deleting a Tim e Pe riod 50-5 Related Topics 50-6

51 Time Schedule Configuration 51-1

CHAPTER

Time Schedule Co nfiguration Set tin g s 51-1 Finding a Time Schedule 51-2 Configuring a Ti me Schedule 51-4 Deleting a Time Schedule 51-4 Related Topics 51-5

52 Partition Configuration 52-1

Partition Configuration Settings 52-1 Finding a Partition 52-3 Configuring a Partition 52-4 Searching for a Partition 52-5 Synchroniz in g a Pa rt it ion With Affecte d D ev ic es 52-5 Deleting a Partition 52-6 Related Topics 52-7

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53 Calling Search Space Configuration 53-1

Calling Search Space Configuration Settings 53-1 Finding a Calling Search Space 53-3 Configuring a Cal ling Search Space 53-4 Deleting a Call in g S ea rc h Spa c e 53-4 Related Topics 53-5

54 Intercom Partition Configuration 54-1

55 Intercom Calling Search Space Configuration 55-1

56 Intercom Directory Number Configuration 56-1

57 Intercom Translation Pattern Configuration 57-1

58 Client Matter Codes 58-1

CHAPTER

59 Forced Authorizati on Codes 59-1

60 Translation Pattern Conf iguration 60-1

Translation Pat tern Configuration Settings 60-1 Finding a Translat ion Pattern 60-9 Configuring a Translation Pattern 60-10 Deleting a Translation Pattern 60-11 Related Topics 60-12

61 Call Park 61-1

62 Directed Call Park 62-1

63 Call Pickup Group Configuration 63-1

64 Directory Number Configuration 64-1

Directory Number Configuration Settings 64-1

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Finding a Directory Number 64-24 Configuring a Dir ectory Number 64-25 Synchronizing a Directory Number With Affected Devices 64-26

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Configuring Pr ivate Line Automatic Ringdown (PLAR) 64-27 Removing a Directory Numbe r fr om a Ph o ne 64-28 Creating a Cisco Unity Connection Voice Mailbox 64-29 Related Topics 64-30

CHAPTER

65 Meet-Me Number/Pattern Configuration 65-1

Meet-Me Number/Pattern Configuration Set tings 65-1 Finding a Meet-Me Number/P attern 65-2 Configuring a Meet-Me Number/Pattern 65-4 Deleting a Meet-Me Number/P a ttern 65-4 Related Topics 65-5

66 Dial Plan Installer 66-1

Finding a Dial Plan 66-2 Editing a Dial Plan 66-3

Installing a Dial Plan on Cisco Unified Communications Manager 66-3

Configuring Route Pattern Details for a non-NANP Dial Plan 66-4 Upgrading a Dial Plan 66-4 Uninstalling a Dial Plan 66-6

Restarting the Cisco CallManager Service 66-6 Related Topics 66-7

CHAPTER

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67 Route Plan Report 67-1

Viewing Route Plan Records 67-1 Deleting Unassigned Directory Numbers 67-2 Updating Unassigned Directory Numbers 67-3 Viewing Route Plan Reports in a File 67-3 Related Topics 67-4

68 Calling Party Transformation Pattern Configura tion 68-1

Calling Party Transformation Pattern Configuration Settings 68-1 Finding a Calling Party Transformation Pattern 68-5 Configuring a Cal ling Party Transformation Pattern 68-6 Deleting a Call in g Pa rty Transform at ion Pattern 68-7 Related Topics 68-7

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69 Called Party Transformation Pattern Configuration 69-1

Called Party Transformation Pattern Configuration Settings 69-1 Finding a Called Pa rty Transformation Pattern 69-5 Configuring a Cal led Party Transformation Pattern 69-6 Deleting a Call ed Pa rty Transforma ti on Pa ttern 69-6 Related Topics 69-7

CHAPTER

PART

CHAPTER

70 Mobility Configuration 70-1

71 Logical Partitioning Policy Configuration 71-1

4 Media Resource Configuration

72 Annunciator Configuration 72-1

Annunciator Configuration Settings 72-1 Finding an Annunciator 72-3 Updating an Annunciator 72-4

Accessing Dependency Records 72-5

CHAPTER

Resetting an Annunciator 72-5 Synchronizin g an Annunciator 72-5 Related Topics 72-6

73 Conference Bridge Configuration 73-1

Software Conference Bridge Configuration Settings 73-1 Hardware Conference Bridge Configuration Settings 73-3 Cisco IOS Conferen ce Bridge Configuration Settings 73-6 Cisco Video Conference Bridge Configuration Settings 73-9 Cisco Conference Bridge (WS-SVC-CMM) Configuration Settings 73-12 Finding a Conference Bridge 73-15 Configuring a Conference Device 73-16 Synchronizing a Conference Device 73-17 Deleting a Conference Device 73-17 Related Topics 73-18

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74 Media Termination Point Configuration 74-1

Cisco IOS Media Termi nation Point Configuration Settings 74-2 Finding a Media Termination Point 74-2 Configuring a Media Termination Point 74-3 Synchronizing a Media Termination Point 74-4 Deleting a Media Termination Point 74-5 Related Topics 74-6

75 Music On Hold Audio Source Configuration 75-1

76 Music On Hold Fixed Audio Source Configuration 76-1

77 Music On Hold Server Configurat ion 77-1

78 Transcoder Configuration 78-1

Transcoder Confi guration Settings 78-1 Finding a Transcoder 78-3

CHAPTER

Configuring a Transcoder 78-4 Resetting a Transcoder 78-5 Synchroniz in g a Tr an scoder 78-5 Deleting a Transcoder 78-6 Related Topics 78-6

79 Media Resource Group Configuration 79-1

Media Resource Group Configuration Settings 79-1 Finding a Media Resource Group 79-2 Configuring a Media Resource Group 79-4 Deleting a Me di a Resource Grou p 79-4 Related Topics 79-5

80 Media Resource Group List Configuration 80-1

Media Resour c e Gro u p List Configurat io n Settings 80-1 Finding a Media Resource Group List 80-2 Configuring a Media Resource Group List 80-3

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Deleting a Me di a Resource Grou p List 80-4 Related Topics 80-4

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PART

CHAPTER

81 MOH Audio File Management Configuration 81-1

82 Mobile Voice Access Configuration 82-1

5 Voice Mail Co n fig u r ation

83 Cisco Voice-Mail Port Configuration 83-1

Cisco Voice-Mail Port Configuration Settings 83-1 Finding a Cisco Voice-Mai l Port 83-6 Configuring Ci sco Voice-Mail Ports 83-7 Synchronizing a Cisco Voice Mail Port with Affected Devices 83-8 Deleting a Cisco Voice-Mail Port 83-9 Related Topics 83-9

CHAPTER

84 Cisco Voice Mail Port Wizard 84-1

Adding a New Cisco Voice-Mail Server and Ports 84-1 Adding Ports to an Ex isting Cisco Voice-Mail Server 84-6

CHAPTER

Deleting Ports from an Existing Cisco Voice-Mail Server 84-7 Related Topics 84-7

85 Message Waiting Configuration 85-1

Message Waiting Configuration Settings 85-1 Finding a Message Waiti ng Number 85-2 Configuring Message Waiting 85-4 Deleting a Mess ag e Wa it in g N um b e r 85-4 Related Topics 85-5

86 Cisco Voice-Mail Pilot Configuration 86-1

Voice-Mail Pil o t Configuration Settings 86-1 Finding a Cisco Voice-Mail Pilot 86-2 Configuring the Voice-Mail Pilot Number 86-3 Deleting a Voice-Ma il Pilo t N um b e r 86-4 Related Topics 86-5

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CHAPTER

87 Voice-Mail Profile Configuration 87-1

Voice-Mail Profile Configuration Settings 87-1 Finding Voice-Mail Profiles 87-2 Configuring a Voi ce-Mail Profile 87-3 Synchronizin g a Vo ic e Mail Pr o fil e Wit h A ffe c te d Dev ic e s 87-4 Deleting a Voice-Mail Profile 87-5 Related Topics 87-5

PART

6 Device Configuration

CHAPTER

88 CTI Route Point Configuration 88-1

CTI Route Point Configuration Settings 88-2 Finding CTI Route Points 88-6 Configuring a CTI Route Point 88-7 Deleting a CTI Route Point 88-8 Resetting a CTI Route Point 88-8 Synchronizing a CTI Route Point 88-9

CHAPTER

Preface

This preface desc ribe s the p urp ose, aud ien ce , organiza tio n, a nd c onventions of t his g ui de a nd provid es information on how to obtain related documentation.

Note This document may not represent the latest Cisco product information available. Y ou can obtain the most

current documentati on by accessing Ci sco's product document ation pa ge at this URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Purpose

The preface covers thes e to pics:

• Purpose, page xxvii

• Audience, page xxviii

• Organization, page xxviii

• Related Document ation , page xxix

• Conventions, page xxix

• Obtaining Documentation and Submitting a Service Request, page xxx

• Cisco Product Secur ity O verview, page xxxi

The Cisco Unified Comm unicat ion s Man ager Ad mini stration Gui de provides instructions for administering the C isco Uni fied Commu ni cations M anage r (f or merly Ci sco U nified Ca llMa nage r) system. This guide inc lud es descr ipt ions of proc ed ural ta sks th at you com plet e by us in g C isco Uni fied Communications Manage r Admini stration . The Cisco Unified Communicati ons Manager Administration Guide also provides references for commands to assist you in using Cisco Unified Communications Mana ger . Thi s book a c ts as a c omp anion t o t he Ci sc o Un ified C omm un ica tio ns Manager System Guide, which provides conceptual information about Cisco Unified Communications Manager and its components as well as tips for setting up features by using Cisco Unified Communications Manager Adm inistration .

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Audience

The Cisco Unified Communication s Manager Administration Guid e provides information for network administrators wh o a re r esp onsib le f or man agin g th e Cisco U nified Co mm unic atio ns Ma nager s y stem . This guide requ ir es kn owledge of t ele phony and IP n etwo rking t ech nol ogy.

Organization

The following table provide s the organizat ion of thi s guide.

Part Description

Part 1 “Cisco Unified Communicatio ns Manager”

Part 2 “System Configuration”

Preface

Contains information about general topi cs that are related to the confi guration and operation of Cisc o Uni fied Comm unic ation s M ana ger.

Contains information on how to configure the items in the Cisco Unified Communications Mana ger Admi nistrati on System menu.

Part 3 “Call Routing Configuration”

Contains informat ion on how to configure call rou ting funct ions and fe atures in Cisco Unified Communi cati ons Man ager Adm ini stra tion.

Part 4 “Media Resource Configura tion”

Contains informat ion on how to configure media re sources th at are use d in conjunction with Cisco U n ified Comm unic ation s Ma nage r.

Part 5 “Voice Mail Configuration”

Contains informatio n on how to configure voice mail and messagi ng in Cisco Unified Communicatio ns Ma nage r Admi nistra ti on.

Part 6 “Device Configuration”

Contains informat ion on how to configu re devices i n Cisco Uni fied Communications Ma nager Admi nistrat ion.

Part 7 “Application Configuration”

Contains informatio n on how to configure plugin app licatio ns and applic ation interfaces to work with Ci sco U n ified Comm unic atio ns M ana ger.

Part 8 “User Management Configura tion”

Contains information on how to configure application users, end users, roles, user groups, user-related CA PF pro files, and SI P r ealms i n Cis co Unified Communications Ma nager Admi nistrat ion.

Part 9 “Cisco Unified Communications Manager Bulk Administration”

xxviii

Contains informa tio n ab out C isco Uni fied Co mmu nic ations M anag er B ul k Administration.

Part 10 “Appendixes”

Contains informa tion ab out d ep ende ncy rec ords a nd configu rat ion o f non -Ci sco phones that are r unn ing SI P.

Cisco Unified Communications Manager Administration Guide

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Preface

Cisco OL-18611-01 User Manual

Cisco Unified Communications Manager Administration Guide

CONTENTS

Preface