Cisco OL-18611-01 User Manual

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Cisco Unified Communications Manager Administration Guide

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Text Part Number: OL-18611-01

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Preface xxvii

PART

1 Cisco Unified Communications Manager

CHAPTER

1 Introduction 1-1

Key Features and Benefits 1-1 Browsing to Cisco Unified Communications Manager Administration 1-2

Web Browsers 1-2 Cisco Unified Communications Manager Administration Logon 1-3 Cisco Unified Communications Manager Administration Log Off 1-4 Hypertext Transfer Protocol Over Secure Sockets Layer (HTTPS) 1-4

Using Internet Explorer 6 and HTTPS with Cis co Unified Communications Manager Administration 1-4

Using Internet Explorer 7 and HTTPS with Cis co Unified Communications Manager Administration 1-6

Using Netscape and HTT PS with Cisco Unified Communications Manager Administration 1-7

Navigating the Cisco Unified Communications Manager Administration Appli cation 1-8

Cisco Unified Pre sence Server Link 1-9 Link to Cisco Unif ied Presence Server 1-9 Customized Log-on Message 1-9

Last Successful Logon Message 1-9 Accessibility 1-10 Where to Find More Information 1-10 Related Topics 1-11

PART

2 System Configuration

CHAPTER

2 Server Configurati on 2-1

Server Configuration Settings 2-1 Finding a Server 2-4 Configuring a Server 2-5 Deleting a Server 2-6 Related Topics 2-8

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Contents

CHAPTER

3 Cisco Unified Communications Manager Configuration 3-1

Cisco Unified Communications Manager Configuration Settings 3-1 Finding a Cisco Unified Communications Manager 3-4 Updating a Cisco Unifi ed Communications Manager 3-6 Synchronizing a Cisco Unified Communicati ons Manager With Devices 3-6 Cisco CallManager Service Activation/Deactivation 3-7

Cisco CallManager Service Activation 3-7 Cisco CallManager Service Deactivation 3-7

Preface

This preface desc ribe s the p urp ose, aud ien ce , organiza tio n, a nd c onventions of t his g ui de a nd provid es information on how to obtain related documentation.

Note This document may not represent the latest Cisco product information available. Y ou can obtain the most

current documentati on by accessing Ci sco's product document ation pa ge at this URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Purpose

The preface covers thes e to pics:

• Purpose, page xxvii

• Audience, page xxviii

• Organization, page xxviii

• Related Document ation , page xxix

• Conventions, page xxix

• Obtaining Documentation and Submitting a Service Request, page xxx

• Cisco Product Secur ity O verview, page xxxi

The Cisco Unified Comm unicat ion s Man ager Ad mini stration Gui de provides instructions for administering the C isco Uni fied Commu ni cations M anage r (f or merly Ci sco U nified Ca llMa nage r) system. This guide inc lud es descr ipt ions of proc ed ural ta sks th at you com plet e by us in g C isco Uni fied Communications Manage r Admini stration . The Cisco Unified Communicati ons Manager Administration Guide also provides references for commands to assist you in using Cisco Unified Communications Mana ger . Thi s book a c ts as a c omp anion t o t he Ci sc o Un ified C omm un ica tio ns Manager System Guide, which provides conceptual information about Cisco Unified Communications Manager and its components as well as tips for setting up features by using Cisco Unified Communications Manager Adm inistration .

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Audience

The Cisco Unified Communication s Manager Administration Guid e provides information for network administrators wh o a re r esp onsib le f or man agin g th e Cisco U nified Co mm unic atio ns Ma nager s y stem . This guide requ ir es kn owledge of t ele phony and IP n etwo rking t ech nol ogy.

Organization

The following table provide s the organizat ion of thi s guide.

Part Description

Part 1 “Cisco Unified Communicatio ns Manager”

Part 2 “System Configuration”

Preface

Contains information about general topi cs that are related to the confi guration and operation of Cisc o Uni fied Comm unic ation s M ana ger.

Contains information on how to configure the items in the Cisco Unified Communications Mana ger Admi nistrati on System menu.

Part 3 “Call Routing Configuration”

Contains informat ion on how to configure call rou ting funct ions and fe atures in Cisco Unified Communi cati ons Man ager Adm ini stra tion.

Part 4 “Media Resource Configura tion”

Contains informat ion on how to configure media re sources th at are use d in conjunction with Cisco U n ified Comm unic ation s Ma nage r.

Part 5 “Voice Mail Configuration”

Contains informatio n on how to configure voice mail and messagi ng in Cisco Unified Communicatio ns Ma nage r Admi nistra ti on.

Part 6 “Device Configuration”

Contains informat ion on how to configu re devices i n Cisco Uni fied Communications Ma nager Admi nistrat ion.

Part 7 “Application Configuration”

Contains informatio n on how to configure plugin app licatio ns and applic ation interfaces to work with Ci sco U n ified Comm unic atio ns M ana ger.

Part 8 “User Management Configura tion”

Contains information on how to configure application users, end users, roles, user groups, user-related CA PF pro files, and SI P r ealms i n Cis co Unified Communications Ma nager Admi nistrat ion.

Part 9 “Cisco Unified Communications Manager Bulk Administration”

xxviii

Contains informa tio n ab out C isco Uni fied Co mmu nic ations M anag er B ul k Administration.

Part 10 “Appendixes”

Contains informa tion ab out d ep ende ncy rec ords a nd configu rat ion o f non -Ci sco phones that are r unn ing SI P.

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Preface

Cisco Unified Communications Manager

CHAPTER

Introduction

Cisco Unified Communications Manager (formerly Cisco Unified CallManager) serves as the software-based call-processing component of the Cisco Unified Communications family of products. A wide range of Ci sco M edi a Co nvergence Servers provides high-availability server platf orms f or Cisc o Unified Communications Manage r call proc essing, serv ices, an d applica tions.

The Cisco Unified C omm unic ation s M ana ge r s ystem exte nds ente rpri se t el ephony fe a tures and functions to packet telephony network devices such as IP pho nes, media processin g devices, voice-over-IP (VoIP) gateways, and multimedia applications. Additional data, voice, and video services, such as unified messagi ng, mu ltim edia confe renc ing, coll abor ative contact ce nters, and inte ractive multimedia response systems, interact through Cisco Unified Communications Manager open telephony application programming interface (API).

Cisco Unified Communications Manager provides signaling and call control services to Cisco integrated telephony applications as well as th ird-part y applica tions. Cisco Un ified Communica tions Mana ger performs the following primary fun ction s:

• Call processing

• Signaling and device contr ol

• Dial plan administration

• Phone feature administration

• Directory services

• Operations, administr ation, ma intenance , and provisio ning (OAM&P)

• Programming interface to external voice-processing applications such as Cisco IP Communicator,

Cisco Unified IP Interactive Voice Response (IP IVR), and Cisco Unified Communications Manager Attendant Console

Additional Information

See the “Related Topics” section on page 1-11.

Key Features and Benefits

The Cisco Unified Communications Manager system includes a suite of integrated voice applications that perform voice- co nfe renc ing a nd manu al at ten dan t c on sole fu nc tion s. Th i s su ite of voice applications means that no need exists for special -purpo se voice-proce ssing hardware . Supplem entar y and enhanced services such as hold, transfer, forward, conference, multiple line appearances, automatic route selection, spee d dial, last- numbe r redial, and other fea tures extend to IP phones an d gateways.

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Browsing to Cisco Unified Communications Manager Administration

Because Cisco Unified Comm unications Manager is a softwa re applicatio n, enhancing its c apabilities in production environments requires onl y upgrading sof tware on the server pla tform, thereby avoiding expensive hardware upgrade costs.

Distribution of Cisco Unified Communications Manager and all Cisco Unified IP Phones, gateways, and applications across an IP net work provides a distributed , virtual tele phony network. This archit ecture improves system a vailab ility and scalab ility. Call admission control ensures th at voic e quality of service (QoS) is maintained across constricted WAN link and automatically diverts calls to alternate public switched telephone network (PSTN) routes when WAN bandwidth is not available.

A web-browsable interface to the configuration database provides the capability for remote device and system configuration. This interface also provides access to HTML-based online help for users and administrator s.

Cisco Unified Communications Manager, designed to work like an appliance, refers to the following functions:

• Cisco Unified Communications Manager servers can get preinstalled with software to ease customer

and partner deployment and a utomatica lly searc h for updat es and notify administrat ors when key security fixes and software upgrades are available for their system.This process comprises Electronic Software Upgrade Notification.

• You can upgrade Cisco Unified Communications Ma nager ser vers while they conti nue to process

calls, so upgrades take place with minimal downtime.

Chapter 1 Introduction

• Cisco Unified Communications Ma nager suppo rts the A sian and Mid dle Easte rn markets by

providing support for Unicode on higher reso lution pho ne displays.

• Cisco Unified Communications Manage r provides Fau l t, Configur at ion, Accountin g , P er formance,

and Security (FCAPS).

Additional Information

See the “Related Topics” section on page 1-11.

Browsing to Cisco Unified Communications Manager Administration

You access the Cisco Unified Communi cati ons Mana ger Admi nist rati on p rogra m f rom a PC th at i s n ot the web server or has Cisco Unified Communications Manager installed. No browser software exists on the server. See the

Additional Information

See the “Related Topics” section on page 1-11.

Web Browsers

“Web Browsers” section on page 1-2 for more information on browsing to the server.

1-2

Cisco Unified Communication s M ana ger A d minist rat ion support s the fol lowing Mic rosoft Windows operating system browsers:

• Microsoft Intern et Expl orer (IE) 6

• Microsoft Intern et Expl orer (IE) 7

• Netscape 7.1

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Browsing to Cisco Unified Communications Manager Administration

From any user PC in your network, browse into a se rver that is running Cisco Unified Commun i cations Manager Administrati on and log in wi th admini strative privileges.

Note Simultaneous logon to Cisco Unified Comm unicatio ns Manage r Administra tion by a large number of

users can cause performance to suffer. T ry to limit the number of users and administrators that are logged on simultaneously.

Note Cisco Unified Communication s M ana ger A dmi nistra ti on doe s n ot su ppo rt the buttons i n yo ur browser.

Do not use the browser buttons (for example, the Back button) when you perform configuration tasks.

Cisco Unified Communications Manager Administration Logon

Use the following procedure to log on to Cisco Unif ied Communications Ma nager Administration. After you log in to Cis co U nified Commu nica tions Man ager Adm inistr ation , me ssage s m ay disp lay tha t indicate the current state of licenses for Cisco Unified Communications Manager in the main window. For example, Cisco Unified Communications Manager may identify the following situations:

• Cisco Unified Communications Man ager curren tly ope rates with star te r (demo) li cen ses, so upl oad

the appropriate license files.

• Cisco Unif ied Commu nications Manager currently oper ates wit h an insuf f icien t num ber of li censes,

so upload additional license files.

• Cisco Unified Communications Manager does not currently use the correct software feature license.

In this case, the Cisco CallManager service stops and does not start until you upload the approp riate software version license and restart the Cisco Cal lManage r service.

Procedure

Use the following procedure to browse into the server and log on to Cisco Unified Communications Manager Administrati on.

Step 1 Start your prefer red ope rating system browser. Step 2 In the address bar of the web browser, enter the following case-sensitive URL:

https://<Unified CM-server-name>:{8443}/ccmadmin/showHome.do where: <Unified CM-serv er-na me> eq uals the name or IP addr ess of the server

Note You can optionally specify a port number.

Step 3 A Security Alert dialog box displays. Click the appropriate button. Step 4 At the main Cisco Unified Comm unica tions Mana ger Admini strati on window, enter the username and

password that you spe cified duri n g Cisc o U nified Com mu nicat ions Man ager insta llat ion an d cli ck Login.

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Browsing to Cisco Unified Communications Manager Administration

Note For security purposes, Cisco Uni fied Communicat ions Ma nager Admi nistrat ion logs you ou t after 30

minutes of inactivity, and you must log back in.

Additional Information

See the “Related Topics” section on page 1-11.

Cisco Unified Communications Manager Administration Log Off

Procedure

Use the following proc edur e to l og o ff Cisco U n ified Comm un icatio ns M ana ger Ad minist rat ion.

Step 1 From the ma in C is co U nified Com mu nica tions M anag er A dm inist ratio n wi nd ow, click the Logout

button that is in th e upper, right co rner.

Step 2 The window redisplays with the log in fields.

Chapter 1 Introduction

Additional Information

See the “Related Topics” section on page 1-11.

Hypertext Transfer Protocol Over Secure Sockets Layer (HTTPS)

HTTPS, or Hypertext Transfer Pr otoc ol over Secur e Soc kets L aye r (SSL) , secur es c omm unica tio n between a browser and a web server for Microsoft Windows users. HTTPS uses certificates to ensure server identities and to secure the browser connection. HTTPS uses a public key to encrypt the data, including the user l ogin and pa ssword, duri ng transp ort over the I nte rnet .

To enable HTTPS, you must download a certificate that identifies the server during the connection process. You can accept the server certificate for the current session only, or you can download the certificate to a trust folder (file) to secure the current session and future sessions with that server. The trust folder stores the certificates for all your trusted sites.

The following Cisco Unified Communications Mana ger ap plicati ons support HTT PS: Cisco Unified Communications Manager Adm inistration , Cisco Serviceability, the Cisco Unified CM User Options, Trace Collection Tool, the Real-Time Monitoring Tool (RTMT), and the XML (AXL) application programming interface.

A self-signed certificate gets generated on the web server at installation (the certificate also gets migrated during upgra des).

Using Internet Explorer 6 and HTTPS with Cisco Unified Communications Manager Administration

Unity Connection Administration, Cisco Unified

1-4

The first time that you (or a user) accesses Cisco Unified Communications Manager Administration or other Cisco Unified Communications Manager SSL-enabled virtual directories (after the Ci sco Unified Communications Manager installation/upgrade) from a browser client, a Security Alert dialog box asks whether you trust the server.

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Browsing to Cisco Unified Communications Manager Administration

When the dialog box displays, you must perfor m one of the fo llowing tasks:

• By clicking Yes, you choose to trust the certificate for the current web session only. If you trust the

certificate for the curr ent sessi on only, the Security Alert dialo g box displays ea ch time that you access the application; that is, until you install the certificate in the trusted folder.

• By clicking View Certificate > Install Certificate, you intend to perform certificate installation

tasks, so you always trust the certi ficate. If you in stall th e certificat e in the trust ed folde r, the Security Alert dialog bo x does not displa y each time t hat you access th e web applic ation .

• By clicking No, you canc el the acti on . No aut hent ica tion oc curs, a nd yo u c anno t acce ss the w eb

application. To access the web application, you must click Yes or install the certificate via the View Certificate

Note The address that you use to access Cisco Unified Communications Manager must match the

name on the certificate or a message will display by default. If you access the web application by using the l ocalhost or I P address after you install the certif icate in the trusted folder , a secu rity alert indicates that the name of the security certificate does not match the name of the site that you are accessing.

> Install Certificate option.

Perform the following procedure to sa ve the HTTPS certi ficate in th e trusted folder in the b rowser cli ent. For other tasks that y ou ca n perfo rm i n t he Se cu rit y Al ert d ialog bo x, ref er to the Cisco U n ifie d Communications Manager Security Guide.

Procedure

Step 1 Access the Tomcat server (for example, enter the hostname, localhost, or IP address for Cisco Unified

Communications Manager Administration in the browser).

Step 2 When the Securit y Alert dialog box displa ys, click View Certificate. Step 3 In the Certificate pane, click Install Certificate. Step 4 When the Certificate Import Wizard displays, click Next. Step 5 Click the Place al l c ert ificate s in t he following st ore radio button; click Browse. Step 6 Browse to Trusted Root Certification Authorities; select it and click OK Step 7 Click Next. Step 8 Click Finish.

A Security Warning Box displays the cer tificate t humbp ri nt f or yo u.

Step 9 To install the certificate, click Yes.

A message states that the import was successful. Click OK.

Step 10 In the lower, right corner of t he di alo g b ox, c lick OK.

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Step 11 To trust the certificate, so yo u do not receive the dialog bo x again, cl ick Yes.

Tip You can v erif y the ce rti ficate was installed successfully by clicking the Certif ica tion Path tab in

the Certificate pane.

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Chapter 1 Introduction

Browsing to Cisco Unified Communications Manager Administration

Additional Information

See the “Related Topics” section on page 1-11.

Using Internet Explorer 7 and HTTPS with Cisco Unified Communications Manager Administration

Internet Explorer (IE) 7 adds security feat ures that chan ge the way that the browser handles Cisc o certificates for website access. Because Cisco provides a self-signed certificate for the Cisco Unified Communications Manager server, Internet Explorer 7 flags the Cisco Unified Communications Manager Administration website as untrusted and provides a certificate error, even when the trust store contains the server certificate.

Note Internet Explorer 7, which is a Windows Vista feature, also runs on Windows XP Service Pack 2 (SP2),

Windows XP Professional x64 Edition, and Windows Server 2003 Service Pack 1 (SP1). Ensure that Java Runtime Environment (JRE) is prese nt to provide Java-related browser sup port for IE .

Be sure to import the Cisco Unified Communications Manager certificate to Internet Explorer 7 to secure access without having to relo ad the certif ic ate e v ery time th at you restar t the bro wser. If you continue to a website that has a certificate warning and the certificate is not in the trust store, Internet Explorer 7 remembers the certificate for the current session only.

After you download the server certificate, Internet Explorer 7 continues to display certificate errors for the website. You can ignore the security warnings when the Truste d Root Certificate Author ity trust store for the browser contains the imported certificate.

The following procedure descr ibes how to import the Cisco Unified Commu nicati ons Manager certificate to the root certificate trust store for Internet Explorer 7.

Procedure

Step 1 Browse to the application on the T o mcat server (for ex ample, enter the hostname, localhost, or IP address

for Cisco Unified Communications Man ager Admin istration in the browser). The browser displays a Certificate E rror: Navigation Blocked page to indicate this website is untrusted.

Step 2 Click Continue to this website (not recommended) to access the server.

The Cisco U nifi ed Commun ications Manager Ad minist ration w indo w display s, and the brow ser displ ays the address bar and Certificate Error status in red.

Step 3 To import the server certificate, click the Certificate Error status box to display the status report. Click

the View Certificates link in the report.

Step 4 Verify the certificate details.

The Certification P ath tab displays “This CA Root certif icate is not trusted beca use it is not in the T rusted Root Certification Authorities store.”

Step 5 Select the General tab in the Certificate window and click Install Certificate.

The Certificate Import Wizard launches.

1-6

Step 6 To start the Wizard, click Next.

The Certificate Store window displays.

Step 7 V erify that the Automat ic option, which allo ws the wizard to select the certif icate store for this cert ificate

type, is selected and click Next.

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Step 8 Verify the setting and click Finish.

Step 9 To install the certificate, click Yes.

Step 10 Click OK. The next time that you click the View certificates link, the Certification Path tab in the

Step 11 To verify that the trust store contains the imported certificate, click Tools > Internet Options in the

Browsing to Cisco Unified Communications Manager Administration

A security warning displays for the import operation.

The Import Wizard displays “The import was successfu l.”

Certificate window displays “This certificate is OK.”

Internet Explorer tool bar and sel ect the Co ntent ta b. Click Certificates and select the Trusted Root Certifications Authorities tab. Scroll to find the imported certificate in the list.

After importing the certificate, the browser continues to display the address bar and a Certificate Error status in red. The status persists even if you reenter the hostname, localhost, or IP addres s or refr esh or relaunch the browser.

Additional Information

See the “Related Topics” section on page 1-11.

Using Netscape and HTTPS with Cisco Unified Communications Manager Administration

When you use HTTPS with Netscape, you can view the certificate credentials, trust the certificate for one session, trust the certificate until it expires, or not trust the certificate at all.

Tip If you trust the cer tificate fo r on e s ession only, you must repeat the fo llowing pr oced ure eac h ti me t hat

you access the HTT PS-sup porte d a pplic ati on. I f you do n ot t rus t the ce rtificate, you c anno t acce ss the application.

Note The address that you use to access Cisco Unified Communications Manager must match the name on the

certificate or a m essage will display b y def ault. If you access the web applicat ion by u sing the IP a ddress after you install the certifi cate in the trusted folder , a securit y alert indicates that the name of th e security certificate does not match the name of the site that you are accessing.

Perform the following procedure to save the certificate to the trusted folder:

Procedure

Step 1 Browse to the application on the T o mcat server (for ex ample, enter the hostname, localhost, or IP address

for Cisco Unified Communications Man ager Admin istration in the browser). The certificate author ity dia log box dis play s.

Step 2 Click one of t he f oll owing radi o button s:

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• Accept this certificate for this session

• Do not accept this certificate and do not connect

• Accept this certificate forever (until it expires)

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Navigating the Cisco Unif ied Communications Mana ger Administration Applic ati on

Note If you choose Do not accept , the appl ication doe s not display.

Note To view the certificate credentials before you continue, click Examine Certificate. Review the

credentials, and click Close.

Step 3 Click OK.

The Security Warning dialog box d ispl ays .

Step 4 Click OK.

Additional Information

See the “Related Topics” section on page 1-11.

Chapter 1 Introduction

Navigating the Cisco Unified Communications Manager Administration Application

After you log on, the main Cisco Unified Communications Manager Administration window redisplays. The window includes the drop-down list box in the upper, right corner called Navigation. To access the applications in the dro p-down list box, cho ose the pro gram tha t you want and cli ck Go.

Note The minimum supported sc reen reso lution spec ifies 1024x768. Devices with lower screen resol utions

may not display the appli cations co rrect ly.

The choices in the drop-d own list box include the foll owing Cisco Unified Communic atio ns Manager applications:

• Cisco Unified Communicati ons Ma nage r Ad mini stra tion— Shows the d efau lt w hen y ou a ccess

Cisco Unified Communicati ons Ma nage r. U se Cisco Un ified Comm un icatio ns M ana ger Administration to co nfigure system par ameters , route pl ans, devices, and mu ch more .

• Cisco Unified Serviceability—Takes you to the main Cisco Unified Serviceability window that is

used to configure trace files and alarms and to activate and deactivate services.

• Cisco Unified OS Administration—Tak es you to main Cisco Unified OS Admi nistration windo w , so

you can configure and administer the Cisco Unified Communications Manager platform. You must log off from any other ap pli cat ion befor e you c a n lo g in to th is a ppli cat ion .

• Disaster Recovery System—Takes you to the Cisco Disaster Recovery System, a program that

provides full data backup and restore ca pabilities for al l server s in a Cisco Unif ied Communicat ions Manager cluster. You must log off from any other application before you can lo g in to this application.

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After you log in to Cisco Unified Communic ations Mana ger Admi nistrati on, you can ac cess all applications that display i n the Navigation drop- down list box, except the Cisco Unified Operatin g System Administration an d Disaster R ecovery System, without ne eding to log in to each applic ation . You cannot access the Cisco Unified Operating System Administration or Disaster Recovery System GUIs with the sa me us er name a nd pa ssword t hat you use to a ccess C isco U nified Com muni cati ons

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Navigating the Cisco Unified Communications Manager Administration Application

Manager Administrati on. To access these applications from Cisco Unified Communic ations Manager Administration, you must first click the Logo ut button in the upper, right corner of the Cisco Unified Communications Mana ger Adm in istrati on w indow; t hen c ho ose t he a pp lica tion f rom th e Navigation drop-down list box and click Go.

If you have already logged in to one of the applications that display in the Navigation drop-down list box (other than Cisco Unified Operating Syste m Administra tion or Disast er Recovery System), yo u can access Cisco Unified Communicatio ns Manager Ad ministr ation without logging in. From the Navigation drop-down list bo x, ch oose Cisco Uni fied Co mmuni cati on s Man ager Adm i nistra tio n and click Go.

Cisco Unified Presence Server Link

If you have configured a Cis co U nified Pre senc e ser ver, the Cisco U n ified Comm unic a tions M a nage r Administration main window provides a link directly to the associated Cisco Unified Presence server. To access Cisco Unified Presence Administration, click the Cisco Unified Presence address link.

Additional Information

See the “Related Topics” section on page 1-11.

Link to Cisco Unified Pre sen ce Server

If you have a Cisco Uni fied Presen ce s erver c onfigure d as pa rt o f the Cisc o U nified C omm unic ation s Manager cluster, the main Cisco Unified Communica tions Mana ger Admini strati on window displays a link to the Cisco Unified Presence publisher server.

To access Cisco Unified Presenc eAdm ini stratio n, cli ck the lin k to the Cisco Unified Presence publisher server.

Additional Information

See the “Related Topics” section on page 1-11.

Customized Log-on Message

You can upload a text file that contains a customized lo g-on messag e that displa ys in the mai n Cisco Unified Communications Manage r Adminis tration window.

For more informat ion a nd t he pr oc ed ure for u ploa ding yo ur cu stomi zed l og -on m essa ge, ref er to th e Cisco Unified Communication s O perating Sy stem A dmi nistration G uide.

Additional Information

See the “Related Topics” section on page 1-11.

Last Successful Logon Message

When you log in to Cisco Unified Communications Manager Administration, the main Cisco Unified Communications Manage r Adm inistr ation window displ ays the dat e a nd t ime of the la st su cce ssful system logon.

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Cisco Unified Communications Manager Administration Guide

1-9

Accessibil ity

When you log in to Cisco Unified Communications Manager for the first time, the system displays the last successful login time as the current time.

Additional Information

See the “Related Topics” section on page 1-11.

Accessibility

Cisco Unified Communicati on s Ma nage r Ad mi nistra tion an d C isco Uni fied CM U ser O ptions provide functionality for users that all ows t hem to access b utto ns on the windo w witho ut using a mouse. You can perform the foll owing pr ocedu re s f rom a ny po int on t he w ind ow, so the user does no t have to scro ll or tab through various fields.

Accessing the Icons in the Window

Many of the windows in Cisc o Un ified C omm un icatio ns M ana ger in clu de ico ns th at displ ay a t t he t op of the window; for example, an icon of a disk for Save, an icon that is a plus sign (+) for Add, and so on. To access these icons, perf orm the fol lowing procedu re.

Chapter 1 Introduction

1. Press Alt, press 1; then, press Tab. The cursor will highlight the first ico n fro m the lef t. To move to

the next icon, press Tab aga in.

2. Press Enter. The system performs the function of the icon; for example, Add.

Accessing the Buttons in the Window

Many of the windows in Cisco U n ified Comm unic atio ns Ma nage r and C isco PCA have buttons that display at the bot tom o f the w indow; for exam ple, a butt on for Save, a button for Add, and so on. To access these buttons, perfor m the fo llowing proce dure.

1. Press Alt, press 2, and t h en pr ess Tab. The cursor will highlight the first button from the left. To

move to the next button, press Tab again.

2. Press Enter. The function of the button gets perform ed; fo r example, Save.

Where to Find More Information

• Cisco Unified Communications Manager System Gui de

• Cisco Unified Communication s Man ager Features and Services Guide

• Cisco Unified Serviceability Administration Guide

• Cisco Unified Communication s Man ager CDR A nalys is an d Re porting A dmi nistration Guid e

• Installing Cisco Unified Co mmu nicat ions Manager Re lease 7.1 (2)

1-10

• Upgrading Cisco Unified Communications Man ager Release 7.1(2 )

• Cisco Unified Communications Manager Security Guide

• Cisco Unified Communication s O perating Sy stem A dmi nistration G uide

• Disaster Recovery System Administration Guide

• Cisco Unified Communications Solut ion Reference Network Desi gn (SRND)

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Chapter 1 Introduction

System Configuration

Server Configuration

This chapter contains information on the following topics:

• Server Configuration Settings, page 2-1

• Finding a Server, page 2-4

• Configuring a Server, page 2-5

• Deleting a Server, page 2-6

• Related Topics, page 2-8

Server Configuration Settings

Use the Server Configuration window to specify the address of the server where Cisco Unified Communications Manager is installed. procedures, see t he “Related Topics” section on page 2-8.

CHAPTER

Table 2-1 describes the server conf igurati on setti ngs. F or related

Before You Begin

Before you configure a server, review the following information:

• Make sure that you only add each server onc e in the Server Configura tion window. If you add a

server by using the hostna me and add the same server again by using t h e IP address, Cisco U nified Communications Manager cannot accurately determine component versions for the server after a Cisco Unified Communicat ion s Ma na ger u pgr ade. I f you have two ent rie s in Cisc o Un ified Communications Manager Administration for the same server, delete one of the entries before you upgrade (see t he

• When you perform a fresh installation of Cisco Unified Communications Manager, you must define

any subsequent servers (nodes) in the Cisco Uni fied Communicati ons Manager A dministr ation Server Configuration window befo re y ou ca n inst all Ci sco U nified Co mmu nic ati ons Man ager o n each subsequent server. To define a subsequent node, click Add New and perform the procedure in the

“Configuring a Server” section on pag e 2-5. After you add the subse quen t server, you can the n

install the Cisc o Un ified C omm unic atio ns M ana ger soft ware o n t h at s erver.

• If you use IPv4 in your network, you must update the DNS server with the appropriate Cisco Unified

Communications Manager name and add ress inform ation bef ore you use th at informa tion to configure the Cisco Unified Communica tions Mana ger server.

“Deleting a Server” section on page 2-6).

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Server Configuration Settings

Caution If your network supports IPv6 or IPv4 and IP v6 in dual-st ack mode , you can provi sion your

• For DNS, make sure that yo u m a p the IP a dd resse s of a ll se rvers, in cl udin g dummy no des , to the

• Cisco Unified Communications Manager Administration does not prevent you from updating the IP

• When you attempt to change the IP address in the Server Configuration window, the following

Chapter 2 Server Configuration

DNS server for IPv6 p rior to upg ra ding from Ci sco U nified C omm un icatio ns M ana ger Release 7.0(1) to Relea se 7.1(2). However, do not configure the DNS records for Cisco Unified Communications Manager for IPv6 until after you upgrade to Release 7.1(2). Configuring the DNS r ecor ds f or Ci sco Un ified Comm un icatio ns Ma nage r for IP v6 pri or t o upgrading to Re le ase 7 .1 (2) cau ses t he u pgr ad e t o fa il an d c ause s y our syste m t o beco me nonfunctional aft er you rebo ot .

host names on the DNS server. If you do n ot p erfor m th is t ask, Cisc o Un ified Comm un icat ions Manager generates ala rms that inform you that the Li cense Ma nager se rvice i s down.

Address field under any circumstance s.

message displays after y ou save the con figuration: “ Chan ging the ho st name /IP Addr ess of t he server may cause prob lem s wi th C isco Uni fied Com muni cati ons Mana ger. Ar e you su re tha t y ou want to continue?” Before you click OK, make sure that you understand the implications of updating the Host Name/IP Address field; for example, incorrectly updating this setting may cause Cisco Unified Communications Manager to become inoperable; that is, the database may not work, you may not be able to access Cisco Unified Communic ations Manager Ad ministrat ion, and so on. In addition, updating this field without performing other related tasks may cause problems for Cisco Unified Communications Manage r.

• For additional informat ion on changin g the IP addre ss or host name , refer t o the docum ent,

Changing the IP Ad dress and Host Nam e f or Cis co U nified C ommu nicat ions Manager Releas e

7.1(2).

Tabl e 2-1 Server Configuration Settings

Field Description Server Information

Host Name/IP Address If your network uses DNS that can map to IPv4 addresses, you can enter

the host name o f th e Cisco U nified C ommuni cat ion s M ana ger server. Otherwise, you must enter the full IPv4 address of the server.

Tip If your network supports IPv6 (or IPv4 and IPv6), configure the

IPv6 Name field in add i tio n to the H ostn ame/ IP Addr es s field.

Note You must update the DNS server with the appropriate Cisco

Unified Communications Ma na ger name and a ddress information before you enter that informa tion in th is field.

2-2

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Chapter 2 Server Configuration

Table 2-1 Server Configuration Settings (continued)

Field Description Server Information

IPv6 Name This field supports IPv6. If your network uses DNS that can map to IPv6

Server Configuration Settings

addresses, you can enter the host name of the Ci sco Unified Communications Manager se rver . Othe rwise, enter the non-link-l ocal IP address of the Cisc o U nified C omm unic atio ns M ana ger ser ver; f or information on how to obtain the non-link local IP addr ess, refer to

“Running IPv6 CLI Comm ands or Con figuring IPv6 i n the Ethern et IPv6 Window” in the Cisco Unified Communications Manager F eatures

and Services Guide. This field, which gets included in the TFTP configuration file, gets used

by phones that run SCCP to retrieve the IPv6 address of the Cisco Unified Communications M ana ger se rver, so phone r egistrati on occu rs.

Tip Remember to update the DNS server with the appropriate Cisco

Unified Communications Ma na ger name and a ddress information.

Caution If your network supports IPv6 or IPv4 and IPv6 in dual-stack

mode, you can p rovision y our DN S se rver fo r I Pv6 pr ior t o upgrading from Cisco Unified Commu nications M anager Release 7.0(1) t o Re lea se 7.1(2 ). However, do not configure the DNS records for Cisco Unified Communications Manager for IPv6 until after you upg rade to Rele ase 7.1(2 ). Configuring the DNS records for Cisco Unified Communications M anag er for IPv 6 p rior to upg radi ng to Release 7.1(2) causes the upgrade to fail and causes your system to become no nfun ctio nal aft er y ou reboo t.

Tip In addition to configuring the IPv6 N ame field, you must

configure the IP Address/Hostname field, so Cisco Unified Communications Manager can support features/devices that use IPv4 (or IPv4 a nd IPv 6).

MAC Address Consider this entry as optional.

Enter the media access cont rol (M AC) address of the network in ter face card (NIC) in the Cisco Unified Communications Manager server. The MAC address specifies th e perm anen t hard ware ad dres s of the NIC.

Tip If you plan to mov e the serve r peri odically to different locations

on the network, you must enter the M AC address, so other devices on the network can always identify the server. If you do not plan to relocate the server, consider entry of the MAC address as optional.

Description Consider this entry as optional.

Enter a description of the server.

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Finding a Server

Because you might have several servers in your network, Ci sco U nified Comm unic atio ns M anag er lets you locate specific ser vers on the b asis of specif ic criteria . Use the follo wing pr ocedure to loc ate serve rs.

Note During your work in a browser session, the cook ies on the client ma chine store your find/list search

preferences. If you navigate to other menu items and return to this menu item, or if you close the browser and then reopen a n ew browser window, your Cisco Unified Co mm unic ation s M anag er sea rch preferences get retained until you modify your search.

Procedure

Step 1 Choose System > Server.

The Find and List Servers window displays. Record s from an act ive (prior) query may also di splay in the window.

Step 2 To find all records in the databas e, ensu re the d ialog bo x is em pty; go t o Step 3.

Chapter 2 Server Configuration

To filter or search records

• From the first drop-down list box, select a searc h parameter.

• From the second drop-down list box, select a search pattern.

• Specify the ap pro pri a te se ar ch t ext, i f appl i cab le .

Note To add additional search cr ite ria , clic k the + butto n . When y o u ad d c ri t er ia, th e sy s te m searches

for a record that matches all criteria that you specify. To remove criteria, click the – button to remove the last added criterion or click the Clear Filter button to remove all added search criteria .

Step 3 Click Find.

All matching records display. You can change the number of items that display on each page by choosing a different value from th e Rows per Page dr op- down li st bo x.

Note You can delete multiple records fr om the data base by chec king the che ck boxes next to the

appropriate record and clicking Delete Selected. You can delete all configurable records for this selection by clicking Select All and then clicking Delete Selected.

Step 4 From the list of records that display, click the link for the record that you want to view.

2-4

Note To reverse the sort order, click the up or down arrow, if available, in the lis t head er.

The window displays the item that you choose.

Additional Information

See the “Related Topics” section on page 2-8.

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Chapter 2 Server Configuration

Configuring a Server

This section describes how to add or update a ser ver address to the Cisco U nified Communica tions Manager database.

Before You Begin

Before you configure a server, review the following information:

• Make sure that you o nly a dd eac h se rver onc e on t he Se rver Configura tion w indow. If you add a

server by using the host name and add the same ser ver by using the IP addre ss, Cisco Unified Communications Manager cannot accurately determine component versions for the server after a Cisco Unified Communicat ion s Ma na ger u pgr ade. I f you have two ent rie s in Cisc o Un ified Communications Manager Administration for the same server, delete one of the entries before you upgrade (see t he

• When you perform a fresh installation of Cisco Unified Communications Manager, you must define

“Configuring a Server” section on pag e 2-5. After you add the subse quen t server, you can the n

install the Cisc o Un ified C omm unic atio ns M ana ger soft ware o n t h at s erver.

Configuring a Server

“Deleting a Server” section on page 2-6).

• If you use IPv4 in your network, you must update the DNS server with the appropriate Cisco Unified

Communications Manager name and add ress inform ation bef ore you use th at informa tion to configure the Cisco Unified Communica tions Mana ger server.

Caution If your network supports IPv6 or IPv4 and IPv 6 in dual-st ack mode , you can provi sion your

• For DNS, make sure that yo u m a p the IP a dd resse s of a ll se rvers, in cl udin g dummy no des , to the

host names on the DNS server. If you do not perform this task, Cisco Unified Communicatio ns Manager generates ala rms that inform you that the Li cense Ma nager se rvice i s down.

• Cisco Unified Communications Manager Administration does not prevent you from updating the IP

Address field under any circumstance s.

• When you attempt to change the IP address in the Server Configuration window, the following

message displays afte r you save the con figuration: “ Ch angi ng t he ho st na me/ IP A ddress of the server may cause prob lem s wi th C isco Uni fied Com muni cati ons Mana ger. Ar e you su re tha t y ou want to continue?” Before you click OK, make sure that you understand the implications of updating this field; for example, incorrectly updating this setting may cause Cisco Unified Communications Manager to become ino perabl e; that i s, the datab ase may no t work, you may not be able to ac cess Cisco Unified Communications Manage r Administration, and so on. In addition, updatin g this fie ld without performing other related tasks may cause problems for Cisco Unified Communications Manager.

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• Changes to the server configuration do not take effect until you restart Cisco Unified

Communications Manager. For informati on about restarting the Cisco CallManager service, re fer to the Cisco Unified Serviceability Administration Guide.

Cisco Unified Communications Manager Administration Guide

2-5

Deleting a Server

Step 1 Perform one of the following tasks:

Step 2 Enter the a pp ropri ate set tings as desc ribe d in Table 2-1. Step 3 To save the data and to add the serve r to the da tabase , click the Save icon that displays in the tool bar in

Chapter 2 Server Configuration

• For additional informat ion on changin g the IP addre ss or host name , refer t o the docum ent,

Changing the IP Ad dress and Host Nam e f or Cis co U nified C ommu nicat ions Manager Releas e

7.1(2).

Procedure

• To add a server, choose System > Server and click Add New.

• To update a server, find the server by using the procedure in the “Find ing a Ser ver” se ction on

page 2-4.

The Server Configuration wi ndow disp lays.

the upper, left corner of the window (or click the Save button that displays at the botto m of the windo w ). Changes to the server configuration do not take effect until you restart Cisco Unified Communications

Manager. For information about restarting the Cisco CallManager service, refer to the Cisco Unified Serviceability Administration Guide.

Additional Information

See the “Related Topics” section on page 2-8.

Deleting a Server

This section describes how to delete a server from the Cisco Unified Communications Manager database and how to add a deleted server back to the Cisco Unified Communications Manager cluster.

Before You Begin

In Cisco Unified Comm unic atio ns Mana ger Ad minist rat ion, y ou ca nn ot d ele te the first node o f th e cluster, but you can delete subseque nt n odes. Be fore you del ete a sub seq uent no de in t he Fi nd a nd L ist Servers window, Cisco Unified permanently delete one or more servers. This action cannot be undone. Continue?”. If you click OK, the server gets deleted from the Cisc o Unified

Tip When you attempt to delete a server from the Server Configuration window, a message t hat is sim ilar to

the one in the preceding pa ragraph displays. If you click OK, the server gets de leted fro m the Cisco Unified CM database and is not available for use.

Before you delete a server, consider the following information:

• Cisco Unified Communications Manager Admi nistration does not allo w y ou to delete the f irst node

in the cluster, but you ca n de let e a ny subsequ en t no de .

• Cisco recommends that you do not delete any node that has Cisco Unified Communications Manager

running on it, especia lly if the no de has devices, such as ph ones, register ed wit h it.

CM Administration displays the following message: “You are about to

CM database and is not available for use.

2-6

• Although dependen cy re cord s exis t f or the subs eque nt n ode s, the rec ords d o not prevent you fro m

deleting the node.

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Chapter 2 Server Configuration

• If any call park n umb ers a re c on figured for Ci sco U nified Com mu nicat ions M anager on the n ode

• If a configuration field in Cisco Unified Communi cations Ma nager Ad ministra tion cont ains the IP

• If an application GUI, for example, Cisco Unity, Cisco Unity Connec tio n, a nd so on, c on tains t he

• The system may automatically delete some devices, such as MOH servers, when you delete a server.

• Before you delete a node, Cisco recommends that you deactivate the services that are active on the

• Changes to the server configuration do not take effect until you restart Cisco Unified

Deleting a Server

that is being deleted, the del etion fails. Before you c an delete the no de, you must delet e the call pa rk numbers in Cisco Unified Communicat ions Manag er Administ ration.

address or host name for a server that you plan to delete, update the configuration before you delete the server. If you do not perform this task, features that rely on the configuration may not work after you delete the server; for e xa mple , if you ente r the I P address or host name for a service pa ramet er, enterprise param ete r, service UR L, dire cto ry UR L, I P ph one servi ce, and so on, upda te thi s configuration before y ou dele te the server.

IP address or host name for the server that you plan to de lete, updat e the configura tion in the corresponding GUIs before you delete the server. If you do not p erform this task, features that rely on the configuration m ay n ot wo rk aft er yo u delet e t he se rver.

subsequent node. Per for ming thi s task ensur es t hat the serv ice s work a fter you de lete the n ode.

Communications Manager. For information on restarting the Cisco CallManager service, refer to Cisco Unified Serviceability Administration Guide.

• To ensure that d ata ba se files get up date d co rr ec tly, you must rebo ot t he c lust er af ter you d el et e a

server.

• After you delete the node, access Cisco Unified Reporting to verify Cisco Unified Communications

Manager removed the node from the cluster. In addition, access Cisco Unified Reporting, RTMT, or the CLI to verify that database replication is occurring between existing nodes; if necessary, repair database replication between the nodes by using the CLI.

Procedure

Step 1 Find the server by using the procedure in the “Fi nd in g a S erver ” s ect io n on page 2-4. Step 2 From list of matching records, choose the server that you want to delete. Step 3 Click the Delete Selected Item icon that displays in the tool bar in the upper, left corner of the window

(or click the Delete Selected button that displays at the botto m of the window).

If you delete a sub seq ue nt n ode ( subs cr ib er) fro m Cisco U nified Co mm unic ati ons Ma nage r Administration and you want to add i t ba ck t o t he c lust er, perform the fol lowing pro cedu re :

Procedure for Adding a Deleted Server Back to the Cluster

Step 1 In Cisco Un ified Comm un icat ions Mana ge r Ad mini strat ion, add th e se rver by c hoo sing System >

Server.

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Step 2 After you add the subsequent node to Cisco Unified Communications Manager Administration, perform

an installation on the server by using the disk that Cisco provided in your software kit.

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2-7

Cisco Unified Communications Manager Configuration

Use the following topics to find and update a Cisco Unified Communications Manager configuration or to view system component version information:

• Cisco Unified Communication s M ana ger C onfigura tion Se ttin gs, pa ge 3-1

• Finding a Cisco Unified Communications Manage r, page 3-4

• Updating a Cisco U nified Co mm unicati on s Ma nage r, page 3- 6

• Synchronizing a Ci sco U nified C omm unica tio ns Ma nage r With Devices, page 3-6

• Cisco CallManager Service Activation/Deactivation, page 3-7

• Related Topics, page 3-8

Cisco Unified Communications Manager Configuration Settings

Use Cisco Unified Communications Manager configuration to specify the ports and other properties for each Cisco Unified Communications Manager that is installed in the same cluster. A cluster comprises a set of Cisco Unified Communications Mana gers that enables redu ndancy.

For the first node in a Cisco Unified Communications Manager cluster, the server gets automatically added as part of the installation. To add additional Cisco Unified Communications Managers to a cluster, the administrator must configure a server (by using Server Configuration) and then configure the Cisco Unified Communications Mana ger (by us in g C isco Uni fied Co mmuni cati ons Man ag er Co nfigurati on ). This procedure repe ats for each Ci sco Unified Comm unicatio ns Manage r that is in the clust er.

Table 3-1 describes the Cisco Unified Communications Manager configuration settings. For related

procedures, see t he “Related Topics” section on page 3-8.

Tabl e 3-1 Cisco Unified Communications Manager Configuration Settings

Field Description Server Information

CTI ID This read-only field displays the computer telephony integration (CTI)

identificat i on .

Cisco Unified Communications Ma na ger Server

This read-only field displays the server where this Cisco Unified Communications Manager i s installed.

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3-1

Cisco Unified Communications Manager Configuration Setti ngs

Table 3-1 Cisco Unified Communications Manager Configuration Settings (continued)

Field Description

Cisco Unified Communications Ma na ger Name

Description Enter a description of the Cisco U nified Communicat ions Manage r.

Auto-registration Information

Starting Directory Number Enter the first directory number to use for a utor egistrat ion of devices. Ending Directory Number Enter the last directory number to use for auto registratio n of devices.

Partition If you are not using partitio ns, choo se <None> .

Chapter 3 Cisco Unified Communications Manager Configuration

Enter the name that you want to assign to this Cisco Unified Communications Manage r.

Note Specifying a valid rang e of dir ectory nu mb er s in th e Sta rti ng

Directory Number and Ending Directory Number fields automatically enables autoregistration.

Setting the starting and end ing dire ctory num bers to th e same value disables autoregis tratio n.

If you are using partitions, choose the partition to which autoregiste red directory numbers belong fr om the drop -down list box.

Tip You must choose a range for autoregistration before you can

choose a partition, external phone nu mber mask or voice messaging box mask.

If more than 250 partitions exist, the ellipsis (...) button displays next to the drop-down list box.

1. To display the Select Partition window, click the (...) button.

2. In the List items where Name contains field, enter a partial

partition name.

3. In the list of partitions that displays in the Select item to use box,

click the desired partition name.

4. Click OK.

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Chapter 3 Cisco Unified Communications Manager Configuratio n

Table 3-1 Cisco Unified Communications Manager Configuration Settings (continued)

Field Description

External Phone Nu mber Mask

Auto-registration Disabled on this Cisco Unified Communications Ma na ger

Cisco Unified Communications Manager Configuration Settings

Specify the mask that is used to format caller ID information for external (outbound) calls that are made from the autoregistered devices.

• The mask can contain up to 50 char acte rs.

• Enter the literal digits that you want to appear in the caller ID

information and use X s to represe nt the dire ctory number of the autoregistered device.

See the following examples:

• If you specify a mask of 972813XXXX, an external call from

extension 1234 displays a caller ID nu mber of 97281 31234 if the Use External Phone Number Mask option is checked on the route pattern that is used to make the external call.

• If you specify a m ask of a ll l iter al di git s, such a s 972 813 5000 t o

represent a main attendant number, that literal number (9728135000) displa ys as t he c alle r ID f or an externa l c a ll fr om any autoregistered device.

Cisco Unified Communications Manager disables the autoregistration by default to prevent unauthorized connections to the network. Y ou can choose to enable or disable autor egistration by one of the fo llowing options:

• To enable autoregistration for this Cisco Unified Communications

Manager, unchec k the Au to- regis tra tion D isa bled c he ck b ox.

• T o disable au toregistr ation for this Cisco U nified Co mmunications

Manager, check t he A u to-r egistra ti on D isabl ed ch eck box .

–

When autoregistration is disa bled , you mu st configu re t he directory numbers manually whenever you add new devices to your network.

–

Setting the Starting Directory Number and Ending Directory Number to the same value also disables autoregistration.

–

If starting and end ing di rector y numbe rs are cu rren tly specified when you disabl e a utor egistrat ion by ch ecki ng t his option, Cisco Unified Communications Man ager sets the starting and ending dir ector y n umb ers t o the sa me value.

Cisco Unified Communications Manager resets the partition and external phone mask information when autoregistration is disabled.

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Cisco Unified Communications Manager Administration Guide

3-3

Finding a Cisco Unified Comm unications Manager

Table 3-1 Cisco Unified Communications Manager Configuration Settings (continued)

Field Description Cisco Unified Communications Manager TCP Port Settings for Th is Server

Ethernet Phone Port Cisco Unified Communications Manager uses this TCP port to

MGCP Listen Port Cisco Unified Communications Manager uses this TCP port to detect

Chapter 3 Cisco Unified Communications Manager Configuration

communicate with the Cisco Unified IP Phones (SCCP only) on the network.

• Accept the default port value of 2000 unless this port is already in

use on your system. C hoos in g 2000 ide nti fies this p ort as non-secure.

• Ensure all port entries are unique.

• Valid port numbers range f rom 1024 t o 491 51.

• Refer to the Cisco Unified Communications Manager Security

Guide for i n forma tio n ab out s ecu rity c onfigura tion s.

messages from its associated MGCP gateway.

• Accept the default port of 2427 unless this port is already in use on

your system.

• Ensure all port entries are unique.

• Valid port numbers range f rom 1024 t o 491 51.

MGCP Keep-alive Port Cisco Unified Communications Manager uses this TCP port to

exchange keepalive messages with its associated MGCP gateway.

• Accept the default port of 2428 unless this port is already in use on

your system.

• Ensure all port entries are unique.

• Valid port numbers range f rom 1024 t o 491 51.

SIP Phone Port This field specifies the port number that Cisco Unified

Communications Manager use s to listen for SIP line registrations over TCP and UDP.

SIP Phone Secure Port This field specifies the port number that Cisco Unified

Communications Manager use s to listen for SIP line registrations over TLS.

Refer to the Cisco Unified Communications Manager Security G uide for information about security configurations.

Finding a Cisco Unified Communications Manager

Because you may have several Cisco Unified Communications Managers in your network, Cisco Unified Communications Manager Adm inistration lets you loca te specific Cisco Unified Commun ications Managers on the b asi s of spe cific cri te ria. Us e t he fol lowing pr oc edure to l ocate C is co U nified Communications Managers.

3-4

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Chapter 3 Cisco Unified Communications Manager Configuratio n

Note During your work in a browser session, the cook ies on the client ma chine store your find/list search

preferences. If you navigate to other menu items and return to this menu item, or if you close the browser and then reopen a n ew browser wi ndow, the system retains your Ci sco U nified C omm unic atio ns Manager search preferences until you modify your search.

Procedure

Step 1 Choose System > Cisco Unified CM.

The Find and List Cisc o Unified C Ms wind ow displays. R ecor ds fr om an ac tive (prior) quer y may a lso display in the wind ow.

Step 2 To find all records in the databas e, ensu re the d ialog bo x is em pty; go t o Step 3.

To filter or search records

• From the first drop-down li st bo x, se lect a se ar ch p aram ete r.

• From the second drop-down list box, select a search pattern.

• Specify the ap pro pri a te se ar ch t ext, i f appl i cab le .

Finding a Cisco Unified Communications Manager

Note To add additional search cr ite ria , clic k the + butto n . When y o u ad d c ri t er ia, th e sy s te m searches

Step 3 Click Find.

All matching records display. You can change the number of items that display on each page by choosing a different value from th e Rows per Page dr op- down li st bo x.

Note You can delete multiple records fr om the data base by chec king the che ck boxes next to the

appropriate record and clicking Delete Selected. You can delete all configurable records for this selection by clicking Select All and then clicking Delete Selected.

Step 4 From the list of records that display, click the link for the record that you want to view.

Note To reverse the sort order, click the up or down arrow, if available, in the lis t header.

The window displays the item that you choose.

Additional Information

See the “Related Topics” section on page 3-8.

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Chapter 3 Cisco Unified Communications Manager Configuration

Updating a Cisco Unified Comm unications Manager

Updating a Cisco Unified Communications Man ager

This section desc ribe s how to up da te a Cisco Uni fied Comm uni cati ons Ma nager .

Procedure

Step 1 Choose System > Cisco Unified CM.

The Find and List Cisco Unified CMs window displays.

Step 2 To update a Cisco Unified Communications Manager, locate t he appropr iate Cisco Un ified

Communications Manager as described in

on page 3-4. Click the Ci sco U n ified Comm uni ca tions M a nage r th at you want t o upda te a nd conti nu e

with Step 3.

Step 3 Enter the a pp ropri ate set tings as desc ribe d in Table 3-1. Step 4 Click Save.

“Finding a Cisco Unified Communications Manager” section

Additional Information

See the “Related Topics” section on page 3-8.

Synchronizing a Cisco Unified Communica tions Manager With Devices

To synchronize a Cisco Unified Comm unicatio ns Manage r that has unde rgone configurati on change s with its correspondi ng registered devices, perfo rm the following proce dure, wh ich will ap ply any outstanding configuratio n settings in th e least -intrusive manner possible. (For exampl e, a reset/ resta rt may not be required on some affect ed devices.)

Procedure

Step 1 Choose System > Cisco Unified CM.

The Find and List Cisco Unified CMs window displays.

Step 2 Choose the search criteria to use. Step 3 Click Find.

The window displays a list of Cisco Unified CMs that match the search criteria.

Step 4 Click the Cisco Unified Communications Manager that you want to synchronize with its devices.

3-6

Step 5 Make any addition al configura tion ch anges. Step 6 Click Save. Step 7 Click Apply Config.

The Apply Configuration Information dialog displays.

Step 8 Click OK.

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Chapter 3 Cisco Unified Communications Manager Configuratio n

Cisco CallManager Service Activation/Deactivation

Additional Information

See the “Related Topics” section on page 3-8.

Cisco CallManager Service Activation/Dea ctivation

The following requirements apply to Cisco CallManager service activation and deactivation:

• Cisco CallManager Service Activation, page 3-7

• Cisco CallManager Service Deactivation, page 3-7

Additional Information

See the “Related Topics” section on page 3-8.

Cisco CallManager Service Activation

When you perform a new Cisco Unified Communica tions Mana ger instal lation, you must follow these steps in sequence:

1. Add the server. Cisco Unified Communications Managers automatically get added when a server

gets configured.

2. Activate the Cisco Call Man ager serv ice, as de scribe d in the Cisco Unified Serviceability

Administration Guide.

A message displays i f yo u d o not f ollow this seque nce.

Additional Information

See the “Related Topics” section on page 3-8.

Cisco CallManager Service Deactivation

You can deacti vate the Cisco CallManager service i n Cisco U nif ied Se rviceabili ty. When y ou deac ti v ate the Cisco CallManager service, the Cisco Unified Communications Manager where you deactivated the service become s inact ive for use.

Note From Cisco Unified Serviceability, you can view the status of the Cisco Unified Communications

Manager by accessing Tools

When the Cisco CallManager service is deactivated, no one can make calls on that Cisco Unified Communications Manager.

> Service Activation.

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You may still be able to perform configuration operations on a deactivated Cisco Unified Communications Manage r if th e Cisco Comm unic ation s Ma nager Admi nist rat ion web ser vic e is active and the database is up and run ning.

Cisco Unified Communications Manager Administration Guide

3-7

Cisco Unified Communications Manager Group Configuration

Use the following topics to add, update, or delete a Cisco Unified Communications Manager group:

• Cisco Unified Communicati ons M a nage r Gr oup Configurat ion Setti ngs , pa ge 4-1

• Finding a Cisco Unified Communications Mana ger Group, page 4-3

• Configuring a Cisco Unified Communications Mana ger Group, page 4-4

• Synchronizing a Ci sco U nified C omm unic atio ns M ana ger Gr oup w it h Affecte d Devices, p ag e 4-4

• Deleting a Cisco Unified Communications Manager Group, page 4-5

• Related Topics, page 4-6

Cisco Unified Communications Manager Group Configuration Settings

A Cisco Unified Communications M anager Group specifie s a prioritized list of up to three Cisco Unif ied Communications Mana gers . The first Ci sco U n ified Comm unic a tions M ana ge r in the lis t s erves as t he primary Cisco U nified Co mm unic atio ns Ma nag er f or tha t gr oup , an d th e othe r me mb er s of t he gro up serve as secondary and te rti ary (bac kup ) C isco Uni fied Commu ni cati ons M anag ers .

Each device pool has one Cisco Unified Communications Manager Group that is assigned to it. When a device regist ers, it attemp ts to connect to the primar y (f irst) Cisco Unif ied Communica tions Manager in the group that is assigned to its device pool. If t he primary Cisco Unified Commun icatio ns Manager i s not available, the device tries to connect to the next Cisco Unified Commun icatio ns Manage r that is listed in the gro up, a nd so on.

Cisco Unified Communication s M ana ger G r oups pr ovide impor tan t fea ture s f or yo ur syste m:

• Redundancy—This featu re e nab les yo u to de sign ate a p rima ry and bac kup Cisc o Un ified

Communications Manage rs for eac h group.

• Call processing load balancing—This feature enables you to distribute the control of devices across

multiple Cisco Unified Communications Managers.

For most systems, you need to have multiple groups, and you need to assig n a single Cisco Un ified Communications Manager to multiple groups to achieve better load distribution and redundancy.

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Cisco Unified Communications Manager Group Configuration Settings

Table 4-1 describes th e configurat ion settings for Cisco U nified Commu nicat ions M anag er grou ps. For

related procedures, see the “Related Topics” section on page 4-6.

Tabl e 4-1 Cisco Unified Communications Manager Group Configuration Settings

Field Description Cisco Unified Communications Manager Group Settings

Name Enter the name of the new group. Auto-registration Cisco

Unified Communications Manager Group

Check the Auto-registration Cisco Unified Communications Manager Group check box if y ou wan t thi s C isco U nified Co mmu nic ations Manager group to be the default Cisc o Unified Communic ation s Manager group when aut o-regis tratio n is enab led.

Leave this check box unchecked if you do not want devices to auto-register with this Cisco Unified Communications Manager group.

Tip Each Cisco Unified Communications Manager cluster can have

Cisco Unified Communications Manager Group Members

Available Cisco Unified Communications M ana gers

This field displays the list of available Cisco Unified Communications Manager that are not a part of the Cisco Uni fied Communica tions Manager group.

Choose the Cisco Unified Communications Manager names and use the up and down arrows to move Cisco Unified Communications Managers between the Selected list and the Available list.

Selected Cisco Unified Communications M ana gers

This field displays the Cisco Unified Communications Managers that are in the Cisco Unified Communications Manager group. The Selected list, which can con tai n up to th ree Cisc o Un ified C ommuni ca tio ns Managers, lists th e C isco Uni fied Comm unic ation s M an ager s in or de r by highest priority. Cisco Unified Communica tio ns Ma nage rs in the Selected list become members of the g rou p wh en yo u cl ick Save.

Choose the Cisco Unified Communications Manager names and use the up and down arrows to move Cisco Unified Communications Managers between the Selected list and the Available list.

Chapter 4 Cisco Unified Communications Manager Group Configuration

only one default auto-registrat ion grou p. If you ch oose a different Cisco Unified Communications Manager group as the default auto-registration group, that is, you check the Auto-registration Cisco Unified Communications Manager Group check box for a different Cisco Unified Communications Manager group, t he previou sly c ho sen a uto- regis trati on gr oup no longer serves as t he de fault f or the cl uste r; t he Auto-registration Cisco Unified Communications Manager check box displays fo r th e previou sly c ho sen g rou p (t he original default), and the check box gets disabled for the group that now serves as t he d efau l t.

4-2

Within the Selected list, use the up and down arrows to arrange the groups in the Selected list in the order that you want .

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Chapter 4 Cisco Unified Communications Manager Group Confi guration

Finding a Cisco Unified Communicati ons Manager G roup

Finding a Cisco Unified Communications Manager Group

Because you might have sev eral Cisco Unified Communications Manager groups in your network, Cisco Unified Communications Manager Administration lets you locate specific Cisco Unified Communications Manager groups on the basis of specific criteria. Use the following procedure to locate Cisco Unified Communication s M ana ger g ro ups.

Note During your work in a browser session, the cook ies on the client ma chine store your find/list search

Procedure

Step 1 Choose System > Cisco Unified CM Group.

The Find and List Cisco Unified CM Groups window displays. Records from an active (prior) query may also display in the window.

Step 2 To find all records in the databas e, ensu re the d ialog bo x is em pty; go t o Step 3.

To filter or search records

• From the drop-down list box, sele ct a sear ch patt ern.

• Specify the ap pro pri a te se ar ch t ext, i f appl i cab le .

Note To add additional search cr ite ria , clic k the + butto n . When y o u ad d c ri t er ia, th e sy s te m searches

Step 3 Click Find.

All matching records display. You can change the number of items that display on each page by choosing a different value from th e Rows per Page dr op- down li st bo x.

Note You can delete multiple records fr om the data base by chec king the che ck boxes next to the

appropriate record and clicking Delete Selected. You can delete all configurable records for this selection by clicking Select All and then clicking Delete Selected.

Step 4 From the list of records that display, click the link for the record that you want to view.

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Note To reverse the sort order, click the up or down arrow, if available, in the lis t header.

The window displays the item that you choose.

Additional Information

See the “Related Topics” section on page 4-6.

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Chapter 4 Cisco Unified Communications Manager Group Configuration

Configuring a Cisco Unified Commun ic ati ons Manager Group

Configuring a Cisco Unified Communications Manager Gro up

This section desc ribe s how to add, copy, or update a C is co U nified Com mu nica tions M anag er gr oup .

Before You Begin

Before configuring a Cisco Unified Communic ation s Manager gro up, you must co nfigure the Cisc o Unified Communications Managers that you want to assign as members of that group. See the

a Cisco Unified Commun ica tions M a nage r” se ctio n o n p age 3-6 for more information.

Procedure

Step 1 Choose System > Cisco Unified CM Group.

The Find and List Cisco Unified CM Groups window displays.

Step 2 Perform one of the following tasks:

• To copy an existing Cisco U nified Co mmu nic ations M an ager Gro up, loc at e the appr opr iate Cisc o

Unified Communications Manage r Group as de scribe d in the

Communications Manager Group” section on page 4-3, choose the Cisco Unified Communications

Manager Group that you want to copy, click Copy and continue with Step 3.

• To add a new Cisco Unified Communications Manager Group, click Add New and continue with

Step 3.

“Finding a Cisco Uni fied

“Updating

• T o update an existing Cisco Unified Communications Manager Group, locate the appropriate Cisco

Unified Communications Manage r Group as de scribe d in the

Communications Manage r Gro up” se c tion o n p age 4-3 and continue with Step 3.

Step 3 Enter the a pp ropri ate set tings as desc ribe d in Table 4-1. Step 4 Click the Save icon that displays in the tool bar in the upper, left corner of the windo w (or click the Save

button that displays at the bottom of the window) to save the Cisco Unified Communications Manager Group configuration in t he databa se .

After you have configured th e Ci sco U n ified Comm uni ca tion s Ma nage r Group , you can us e it t o configure device pools. Devices obtain their Cisco Unified Communications Manager Group list setting from the device pool t o whi ch t hey ar e assig ne d.

Additional Information

See the “Related Topics” section on page 4-6.

“Finding a Cisco Uni fied

Synchronizing a Cisco Unified Communica tions Manager Group with Affected Devices

To synchronize a Cisc o Un ified C ommuni ca tio ns Ma nage r Group tha t h as und ergone rec ent configuration changes t hei r assoc ia ted r egistere d devices , perf orm the following p roce dur e, w hich will apply any outstanding configur ation set tings in the least-in trusive manner possible. (For example , a reset/restart may n ot b e requi red on some a ffected devices .

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Chapter 4 Cisco Unified Communications Manager Group Confi guration

Procedure

Step 1 Choose Media Resources > Cisco Unified CM Group.

The Find and List Cisco Unified CM Groups window displays.

Step 2 Choose the search criteria to use. Step 3 Click Find.

The window displays a list of Cisco Unified CM Groups that ma tch the sear ch criteri a.

Step 4 Click the C isco Uni fied CM G roup th at yo u want to sy nchro nize with affected devices. The Cisc o

Unified CM Group Configuration window displays.

Step 5 Make any addition al configura tion ch anges. Step 6 Click Save. Step 7 Click Apply Config.

The Apply Configuration Information dialog displays.

Step 8 Click OK.

Deleting a Cisco Unified Communications Manager Group

Additional Information

See the “Related Topics” section on page 4-6.

Deleting a Cisco Unified Communications Manager Group

This section desc ribes how to de lete a Ci sco U nified Co mmu nic ations M anag er G ro up fr om the database.

Before You Begin

Note You cannot delete a Cisco Unified Communications Manager group if it is assigned to any device pools

or MGCP gateways or if it is the current Auto-registration Cisco Unified Communications Manager Group for the cluste r.

To find out which devices are usi ng t he Ci sco Uni fied Commun ica tions Ma nage r group, c hoose Dependency Records from the Related Links drop-down list box on the Cisco Unified Communications Manager Group Configuration wind ow and click Go.

If the dependency records feature is not enabled for the system, the dependency records summary window displays a message that shows the action that you can take to en able the de pendency rec ords; the message also displays informa tion about high CPU consump tion that is related t o the depende ncy records feature . For mo re i nf orm ation a bo ut de pe nden cy re co rds, see th e

Records” section on pa ge A-2.

“Accessing De pend ency

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Cisco Unified Communications Manager Administration Guide

4-5

Phone NTP Reference Configuration

Use the following topics to configure phone NTP references:

• Phone NTP Reference Configuratio n Settings, page 5-1

• Finding the Phone NTP R ef erences , pa ge 5-2

• Configuring the Phone NTP R ef erence s, pa ge 5-3

• Deleting the Phone NTP Ref erenc e, page 5-4

• Related Topics, page 5-5

Phone NTP Reference Configuration Settings

If you want to do so, you can configure phone Network Time Protocol (NTP) references in Cisco Unified Communications Manager Administration to ensure that a phone that is running SIP gets its date and time from the NTP server. If all NTP servers do not respond, the phone that is running SIP uses the date header in the 200 OK respon se to the RE GISTE R message fo r the dat e and tim e.

After you add the phone NTP reference to Cisco Unified Communications Manager Administration, you must add it to a date/time group. In the date/time group, you prioritize the phone NTP references, starting with the first server that you want the phone to contact.

The date/time group configuration gets specified in the device pool, and the device pool gets specified on the phone page.

Table 5-1 descri bes the pho ne NT P refe renc e con figuratio n s etti ngs. For r ela ted pr oced ures , se e the “Related Topics” section on page 5-5.

Tabl e 5-1 Phone NTP Referen ce Config ur a ti on Set t in gs

Field Description

IP Address Ent er the IP addr ess of the NTP server that yo u want the phone tha t is

running SIP to use to get its date and time.

Note Cisco Unified Communications Manager c annot be c onfigured a s

Phone NTP References.

Description Enter a description for the phone NTP reference . Cisco Unified

Communications Manager Administration automatically propagates the information in the IP Address field to the Descr iption field. If you wan t to do so, you can change the information.

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5-1

Finding the Phone NTP References

Table 5-1 Phone NTP Reference Configuration Settings (continued)

Field Description

Mode From the drop-down list box, choose the mode for the phone NTP reference.

Chapter 5 Phone NTP Reference Configuration

The values from which you can ch oose foll ow:

• Directed Broadcast—I f you choose this defau lt NTP mode, the phone

accesses date/time information from any NTP serv er but gi ves the listed NTP servers (1st = primary, 2nd = secondary) priority. For example, if the phone configurat ion co ntain s NTP s er vers whe re A = pr i mary NTP server and B = secondary/backup NTP server, the phone uses the broadcast packets (derives the date/time) from NTP server A. If NTP server A is not broadcasting, the phone accesses date/time information from NTP server B. If neither NTP server is broadcastin g, the phone accesses date/tim e info rm ati on fr om a ny ot her NT P se rver. If no othe r NTP server is broadcast ing, the phone will deri ve th e date/time fr om the Cisco Unified Communications Manager 200 OK response to the REGISTER message.

• Unicast—If you choose this mode, the phon e will sen d an NTP query

packet to that p arti cul ar NTP se r ver. If the phone get s n o r es pons e, t he phone will access date/time information from any other NTP server. If no other NTP servers respond, th e phone will derive the date/time fr om the Cisco Unified Communi cati ons Ma nage r 2 00 O K re spo nse t o t he REGISTER message.

Note Cisco Unified Communications Manager currently does not support

the Multicast and Anycast mod es. If you choo se eithe r of these modes, Cisco Unified Communications Manage r will default to the Directed Broadcast mode.

Finding the Phone NT P Reference s

Because you can configure several phone NTP reference s in Cisco Unified Comm unication s Manage r Administration, Cisco Unified Communications Manager Administration allows you to locate specific phone NTP references. Use the following procedure to locate the phone NTP references that exist in Cisco Unified Communicati ons M a nage r Ad mini strat ion.

Note During your work in a bro wser session, the cookies on the client mach ine store your find/list p references.

If you navigate to ot her menu i te ms an d r etu rn to t his me nu it em, or if you cl ose t he b rowser an d t hen reopen a new browser window, the system retains your Cisco Unified Communications Manager search preferences u nti l yo u m odif y your sea rch.

Procedure

Step 1 Choose System > Pho ne NTP R eferenc e.

The Find and Li st Ph one N TP Re fere nc es w indow displa ys. R ecords f ro m an a ctive (prior) query ma y also display in the window.

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Chapter 5 Phone NTP Reference Conf ig uration

Step 2 To find all records in the databas e, ensu re the d ialog bo x is em pty; go t o Step 3.

To filter or search records

• From the first drop-down li st bo x, se lect a se ar ch p aram ete r.

• From the second drop-down list box, select a search pattern.

• Specify the ap pro pri a te se ar ch t ext, i f appl i cab le .

Note To add additional search cr ite ria , clic k the + butto n . When y o u ad d c ri t er ia, th e sy s te m searches

Step 3 Click Find.

All matching records display. You can change the number of items that display on each page by choosing a different value from th e Rows per Page dr op- down li st bo x.

Note You can delete multiple records fr om the data base by chec king the che ck boxes next to the

appropriate record and clicking Delete Selected. You can delete all configurable records for this selection by clicking Select All and then clicking Delete Selected.

Configuring the Phone NTP References

Step 4 From the list of records that display, click the link for the record that you want to view.

Note To reverse the sort order, click the up or down arrow, if available, in the lis t header.

The window displays the item that you choose.

Additional Information

See the “Related Topics” section on page 5-5.

Configuring the Phone NTP Referen ces

This section describes how to add a phone NTP reference to the Cisco Unified Communications Manager database or to update a phone NTP reference that exists in the database.

Procedure

Step 1 Choose System > Phone NTP Reference.

The Find and List window displays.

Step 2 Perform one of the following tasks:

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• T o add the phone NTP reference to the Cisco Unified Communications Manager database, click the

Add New button and continue with

• To update an existi ng pho ne NT P re fer ence , l ocate the exis ting pho ne N TP refe renc e a s d escri b ed

in the

“Finding the Phone NTP Refere nces” section on pa ge 5-2 and co nt in ue w it h Step 3.

Step 3.

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5-3

Deleting the Phone NTP Reference

Step 3 Enter the a pp ropri ate set tings as desc ribe d in Table 5-1. Step 4 To save the configuration in the database, click the Save icon that displays in the to ol bar in th e up pe r,

left corner of the window (or click the Save button that displays at the bottom of the window).

Next Steps

After you add a new phone NTP reference to the Cisco Unified Commun ications Ma nager database, assign it to a date/time group. For more information, refer to the

section on page 6-4.

Additional Information

See the “Related Topics” section on page 5-5.

Deleting the Phone NTP Reference

This section desc ribe s how to de lete a phon e NTP re fere nce fr om the C isc o U nified Com mu nicat ions Manager database.

Chapter 5 Phone NTP Reference Configuration

“Configuring a Date/ Time Group”

Before You Begin

Before you can delete the phone NTP reference from Cisco Unified Communications Manager Administration, you mu st dele te t he pho ne NTP refe renc e f rom the date /tim e gr oup . To find which date/time groups use the phone NTP reference, choose Dependency Records from the Related Links drop-down list box in the Phone NTP Reference Con figuration window and cli ck Go. When you know which date/time gro ups use the pho ne NTP refere nce, you can then remove that phon e NTP re ference from that group.

If the dependency records feature is not enabled for the system, the dependency records summary window displays a message that shows the action that you can take to en able the de pendency rec ords; the message also displays informa tion about high CPU consump tion that is related t o the depende ncy records feature. For more inform ation abo ut depend ency rec ords, re fer to the

“Accessing Depende ncy

Records” section on pa ge A-2.

Procedure

Step 1 By using the procedure in the “Finding the Phone NTP References” section on page 5-2, find the phone

NTP reference.

Step 2 To delete multiple phone NTP references, check th e check boxes next to the appr opriate ph one NTP

references in the Find and List window; then, click t he De lete Se le cted icon or the Delete Selected button.

Step 3 To delete a single phone NTP reference, perform one of t he following tasks:

• In the Find and List window, check the check box next to the appropriate phone NTP reference; then,

click the Delete Selected icon or the Delete Selected button.

5-4

• In the Find and List window, click the Name link for the phone NTP reference. After the Phone NTP

Reference Configuration win dow for that speci fic phone NTP refe rence displ ays, click t he Delete Selected icon or the Delete Select ed button.

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Chapter 5 Phone NTP Reference Conf ig uration

Step 4 When prompted to confirm the delete operation, click OK to delete or Cancel to cancel the delete

operation.

Additional Information

See the “Related Topics” section on page 5-5.

Date/Time Group Co nf igurat io n

Use the following top ics t o ad d, upd at e, o r de le te D ate/ Time Group s, a nd to syn ch ron ize c onfigura tion changes with affected devices:

• Date/Time Group Configuration Settings, page 6-1

• Finding a Date/Time Group, p age 6-3

• Configuring a Date/Time Group, page 6-4

• Synchronizing a Date/Time Group With Affected Devices, page 6-5

• Deleting a Date/Time Group, page 6-6

• Related Topics, page 6-6

Date/Time Group Configuration Settings

Use Date/Time Groups to define time zones for the various devices that are connected to Cisco Unified Communications Manage r. Each device exists as a member of only one device pool, and each device pool has only one assigned Date/Time Group.

Installi ng C isco U nif ie d Co mmuni catio ns M ana ger autom atically conf igures a default Date/ Tim e Group that is called CMLocal. CMLocal synchronizes to the active date and time of the operating system on the server where Cisco Unified Communications Manager is installed. After installing Cisco Unified Communications Manager, you can change the settings for CMLocal as desired. Normally, adjust server date/time to the local time zone date and time.

Note CMLocal resets to the operating system date and time whenever you restart Cisco Unified

Communications Manager or upgrade the Cisco Un ified Communica tions Mana ger software to a new release. Do not change the name of CMLocal.

Tip For a worldwide distribution of Cisco Unified IP Phone s, create on e named Date /Time Group for each

of the 24 time zones.

Table 6-1 describes the date/time group configuration settings. For related procedures, see the “Related Topics” section on p age 6-6.

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Date/Time Group Configurat ion Settings

Tabl e 6-1 Date/Time Group Configuration Settings

Field Description

Group Name Enter the name that you want to assign to the new date/time group. Time Z o ne From the drop-down list box, choose the time zone for the group that you are

Separator Choose the separator character to use between the date fields. Date Format Choose the date format for the date that displays on the Cisco Unified IP

Time F o r m a t Choose a 12-hour or 24-hour ti me format . Selected Phone NTP

References (ordered by highest priority)

Chapter 6 Date/Time Group Configuration

adding. The default settin g for new Cisco U nified Com muni cati ons Ma nage r

installations equals (GMT) Monrovia, Casablanca. If you upgrade from a compa ti ble Cisc o Uni fied Commu nica tions M an ager

release and you use “loca l time zone of Com muni cations M anager” in the configuration, the Cisco Uni fied Commu ni cati ons Man ager dat aba se determines the appropriate time zone for the database server and then displays that time zone as replacement for the Communications Manager time zone.

Phones.

To ensure that a p hon e that i s r unnin g SI P g ets its date an d ti me configuration from an NTP server, add the phone NTP refer ence(s) to the date/time group . To add a phone NTP ref ere nc e to the date /tim e gr oup , perform the following tasks:

1. Click the Add Phone NTP References button.

2. Find the phone NTP referenc e(s) tha t you want to add, as de scribed in

the

“Finding the Phone NTP Refere nces” secti on on page 5-2.

Only phone NTP references that exist in the Ci sco Unified Communications Manager database display. For information on adding a phone NTP refere nc e t o Ci sco Unified Co mm unic ati ons Ma nager Administration, see t he

“Configuring the Phone NTP References”

section on page 5-3.

3. After the search results display, check the check boxes for the phone

NTP references or click Select All.

4. Click Add Selected.

After you add the phone NTP reference(s) to the date/time group, you can prioritize them, sta rti ng with the first refe renc e tha t yo u want t he ph one to contact. For ex am ple, to m ove a reference to t he top o f the list, h ig hlig ht th e entry in the pane and click the Up arrow. To move a reference to the bottom of the list, highlight the entry in the pane and click the Down arrow.

Tip To remove a phone NTP reference from the date/time group,

highlight the server in the pane and clic k Remove Phone NTP References. Removing the phone NTP reference from the date/time

group does not remove the phone NTP referenc e from the Cisco Unified Communications Ma nage r databa se.

6-2

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Chapter 6 Date/Time Group Configuration

Finding a Date/Time Group

Because you might have several date/time gr oups in you r n etwork, Cisc o U nified Com mun icat ions Manager Administration lets you locate specific date/time groups on the basis of specific criteria. Use the following procedure to locate date/time groups.

Note During your work in a browser session, the cook ies on the client ma chine store your find/list search

Procedure

Step 1 Choose System > Date/Time Group.

The Find and Li st D ate/ Time Groups w indow displ ays. Re co rds fr om an ac tive (prior) qu er y m ay a lso display in the wind ow.

Step 2 To find all records in the databas e, ensu re the d ialog bo x is em pty; go t o Step 3.

Finding a Date/Time Group

To filter or search records

• From the first drop-down li st bo x, se lect a se ar ch p aram ete r.

• From the second drop-down list box, select a search pattern.

• Specify the ap pro pri a te se ar ch t ext, i f appl i cab le .

Note To add additional search cr ite ria , clic k the + butto n . When y o u ad d c ri t er ia, th e sy s te m searches

Step 3 Click Find.

All matching records display. You can change the number of items that display on each page by choosing a different value from th e Rows per Page dr op- down li st bo x.

Note You can delete multiple records fr om the data base by chec king the che ck boxes next to the

appropriate record and clicking Delete Selected. You can delete all configurable records for this selection by clicking Select All and then clicking Delete Selected.

Step 4 From the list of records that display, click the link for the record that you want to view.

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Note To reverse the sort order, click the up or down arrow, if available, in the lis t header.

The window displays the item that you choose.

Additional Information

See the “Related Topics” section on page 6-6.

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Configuring a Date/Time Group

This section desc ribe s how to add, copy, or update a d ate /tim e gr oup to the Ci sco Un ified Communications Manager database.

Procedure

Step 1 Choose System > Date/Time Group.

The Find and Li st D ate/ Time Groups win dow display s.

Step 2 Perform one of the following tasks:

• To copy an existin g dat e /tim e group , lo cat e t he a pp rop riat e d at e/ tim e gr oup a s d escri bed i n the

“Finding a Date/Time Group” section on page 6- 3, choose the date/time group that you want to co py ,

click the Copy icon that displays in the to ol bar in t he upper, left corner o f the w indo w (o r the Copy button that displays at the bottom of the window), and continue with

• To add a new date/ tim e gr oup , cli ck t he Add New button and continue with Step 3.

• To update an existing date/time group, locate the appropriate date/time group as described in the

“Finding a Date/Time Group” section on page 6-3 and continue wit h Step 3.

Chapter 6 Date/Time Group Configuration

Step 3.

Step 3 Enter the a pp ropri ate set tings as desc ribe d in Table 6-1. Step 4 To get its date and time, a phone that is running SIP can use NTP server(s) that exist in Cisco Unified

Communications Manager Adm inistrati on, as descri bed in the

“Phone NTP Reference Co nfiguration” section on page 5-1. To add a phone NTP refere nce to a d ate /time g rou p fo r a phone th a t is run ning SIP,

perform the following task s:

a. Click the Add Phone NTP References button. b. Find the phone NTP refere nce(s) that you want to add, as describe d in the “Finding the Phone NTP

References” sect ion on page 5-2.

Only phone NTP refe renc es tha t exi st i n th e Cisc o Un ified Comm un ica tio ns Ma nage r databa se display. For information on adding a phone NTP reference to Cisco Unified Communica tions Manager Administr ation , see the

c. After the search results display, check the check boxes for any phone NTP references that you want

“Configuring the Phone NTP Referenc es” section on pa ge 5-3.

to add to the date/time group or click Select All.

d. Click Add Selected.

Tip After you add the phone NTP reference(s) to the date/time group, you can prioritize them,

starting with the first serv er that you want the pho ne that is running SIP to contact. F or exam ple, to move a server to the top of the list, highlight the entry in the pane and click the Up arrow. To move a serve r to the b o ttom of th e list , hi ghl ight t he en try in th e p ane an d click th e D own arrow.

Step 5 To remove a phone NTP reference from the date/time group, highlight the reference in the pane and click

Remove Phone NTP References. Removing the phone NTP refer ence from the dat e/time gro up does not r emo v e the phon e NTP referen ce

from the Cisco Unified Communications Ma nager dat abase.

6-4

Step 6 To save the new date/time group in the database, click the Save icon that displays in the tool bar in the

upper, left corner of the w ind ow (or cli ck t h e Save button that displays at the bottom of the window).

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Chapter 6 Date/Time Group Configuration

Synchronizing a Date/Time Group With Affected Devices

Note See the procedure described in “Synchronizing a Dat e/Time G ro up With Affected D evices”

section on page 6-5 before dec iding on whe ther to proceed t o Step 7.

Step 7 To reset the devices that use the date/time group, cli ck Reset.

Next Steps

After adding a new date/time group to the database, you can assign it to a device pool to configure the date and time information for that device pool. For more information, refer to the

“Configur ing a De vi ce

Pool” section on page 9-11.

Additional Information

See the “Related Topics” section on page 6-6.

Synchronizing a Date/Time Group With Affec ted Devices

To synchronize devices to a d ate/ time gr oup tha t ha s und ergone configu ratio n c hang es, p er form t he following procedure, which will apply any outstanding configuration settings in the least-intrusive manner possible. (For example, a res et/ res tart m ay no t be r equ ired on som e a ffected devices.)

Procedure

Step 1 Choose System > Date/Time Group.

The Find and Li st D ate/ Time Groups win dow display s.

Step 2 Choose the search criteria to use. Step 3 Click Find.

The window displays a list of Date/Time Groups that match the search criteria.

Step 4 Click the Date/Time Group to which you want to synchronize applicable devices. The Date/Time Group

Configuration window displays.

Step 5 Make any addition al configura tion ch anges. Step 6 Click Save. Step 7 Click Apply Config.

The Apply Configuration Information dialog displays.

Step 8 Click OK.

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Additional Information

See the “Related Topics” section on page 6-6.

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6-5

Deleting a Date/Time G roup

Deleting a Date/Time Group

This section describes how to delete a date/time group from the Cisco Unified Communications Manager database.

Before You Begin

Note You cannot delete a da te/ time gr oup t ha t any device poo l uses.

T o find out which device pools use the date/time group, choose Dependency Records from the Related Links drop-down list b ox on t he D ate/ Time Group C onfigur ation wi nd ow and cli ck Go.

If the dependency records feature is not enabled for the system, the dependency records summary window displays a message that shows the action that you can take to en able the de pendency rec ords; the message also displays informa tion about high CPU consump tion that is related t o the depende ncy records feature. For more inform ation abo ut depend ency rec ords, re fer to the

Records” section on pa ge A-2.

If you attempt to delete a date/time group that is in use, Cisco Unified Communications Manager displays a message. Before deleting a date/time group that is currently in use, you must perform either or both of the following tasks:

• Assign a different date/time group to any device pools that use the date/time group that you want to

delete. Refer to the

“Configuring a Device Pool” sec tion o n pa ge 9-11.

Chapter 6 Date/Time Group Configuration

“Accessing Depende ncy

• Delete the device pools that use the date/time group that you want to delete. Refer to the “Deleting

a Device Pool” section on page 9-13.

Procedure

Step 1 Find the date/time group by using the procedure in the “Finding a Date/Time Group” section on

page 6-3.

Step 2 From the list of matc hing reco rds, cho ose the date/ time group that you want to de lete. Step 3 Click the Delete Selected Item icon that displays in the tool bar in the upper, left corner of the window

(or click the Delete Selected button that displays at the bottom of the window) to delete the date/time group.

Step 4 When prompted to confirm the delete o peratio n, click either OK to delete or Cancel to canc el the de lete

operation.

Additional Information

See the “Related Topics” section on page 6-6.

Presence Group Configuration

When you configure Presence in Cisco Unified Communications Manager Administration, an interested party, known as a watcher, can monitor the real-time status of a directory number or SIP URI, a presence entity, from the device of the watcher.

Cisco Unified Communications Manager controls which destinations a watcher can monitor with presence groups. A presence group contains watchers and the destinations t hat can be monitored by the watchers in the group. T o allow watchers in one group to monitor directory numbers in other groups, you specify permission settings to allow or block (disallow) the presence request. Presence authorization works with the presence groups that are configured to ensure that a watcher has permission to monitor the status of a destination.

After you configure the pr esenc e g rou ps, yo u app ly a p res ence gro up to the following item s in Cisc o Unified Communications Manager Administration:

• Directory number—Pre sence en tity fo r which you want stat us

• SIP trunk—Watcher

• Phone that is running SIP—Watcher

• Phone that is running SCCP—Watcher

• Application user—Watcher

• End user—Watcher

For information about configuring presence groups, refer to the “Presence” chapter in the Cisco Unified Communications Manager Features and Services Guide.

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Chapter 7 Pr esence Group Configuratio n

7-2

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CHAPTER

Region Configuration

Use regions to specify the bandwidth that is used for audio and video calls within a region and between existing regions. Use the following procedur es to add, upd ate, or de lete regions, a nd to synchro nize configuration change s wi th affecte d devices:

• Region Configuration Settings, page 8-1

• Finding a Region, page 8-4

• Configuring a Region, pa ge 8-5

• Synchronizing a Region With Affected Devices, page 8-9

• Deleting a Region, page 8-9

• Related Topics, page 8-10

Refer to the “Regions” section in the Cisco Unified Communicati ons Manager System Gui de for mor e information about co nfiguring regions an d select ing audio c odecs .

Region Configuration Settings

Use regions to specify the bandwidth that is used for audio and video calls within a region and between existing regions.

• The audio codec determines the type of compression and the maximum amount of bandwidth that is

used per audio call.

• The video call bandwidt h comprises the sum of the aud io bandwidth and video bandwidth but does

not include overhead.

Note The default audi o codec for all cal ls through Cisco U nified Communications M anager specifies G.711.

If you do not plan to use any other audio codec, you do not need to use regions. See the

section on page 8-10 for more inf orm a tion .

Cisco Unified Communicat ion s Ma na ger s uppo rts up to 2 000 region s. The fol lowing li mitati on s and restrictions apply:

• Configure as many regions as possible to Use System Default for inter-/intr a-region au dio codecs

and video bandwidth.

• This enhancement r equi res a n MC S 7845H 1 or h ig her ser ver.

“Related Topics”

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8-1

Region Configuration Settings

• Refer to the “Regions” subtopic under the “Administration Considerations” topic of the “IP Video

Telephony” chapter of the Cisco Unified Communications Solution Reference Network Design (SRND) for the current release, which provides recommendations as to how the video bandwidth

should be set for regions and locations, so the video portion of video calls will succeed, and the video calls wil l no t ge t r eje cte d nor set up a s a ud io-o nly ca lls.

Table 8-1 summarizes the audio codec and video call bandwidth settings that can be specified for

regions. For related pr oced ure s, see the “ Relat ed Topics” section on page 8-10.

Tabl e 8-1 Region Configuration Settings

Field Description Region Information

Name Enter a unique name for t his regi on. T hi s name c an c om prise u p to 30

Region Relationships

Region The entries in this column display all regions for which non-default

Chapter 8 Region Config uration

characters. Valid characters include letters, numbers, dashes, dots (periods), blank s, and u nde rscor es.

Note Cisco recommends that you reset devices after changing a region

name.

relationships have been configured.

Note If the relationshi ps betwee n the region th at you are co nfiguring

and this region specify only default values, this region does not display in this column.

Audio Codec The entries in this column specify the audio codec relationship between

the region that you are configuring and the region that displays in the corresponding row.

Video Call Bandwidth The entries in this column specify the video call bandwidth relationship

between the region that yo u ar e co nfiguring an d th e region tha t dis play s in the correspon ding row.

Link Loss Type The entries in this column specify the li nk loss type relationsh ip between

the region that you are configuring and the region that displays in the corresponding row.

Modify Relationship to Other Regions

Regions The entries in this window pane specify all e xisting regions, i ncluding the

Default region, the region that you are configuring, and all other regions. Choose a region in this pane prior to configuri ng the relati onships

between the region t hat you a re configu ring and the c hosen region.

8-2

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Chapter 8 Region Configuration

Table 8-1 Region Configuration Settings (continued)

Field Description

Audio Codec For each region that is specified in the Regions window pane, choose the

Video Call Bandwidth For each region t hat is spe cified in t he Regi ons window pa ne, cl ick o ne

Region Configuration Settings

corresponding value from the drop-down list box in this column to set the audio codec to use for calls between this re gio n and the specif ie d reg ion. To choose the default setting, choose the Use System Default value.

• Cisco recommends that you choose the default settings that you

configured in the Cisco Unified Communications Manager Administration Service Param eters Configurat ion window. See the

“Configuring Default Values” section on page 8-5.

• Because of bandwidth constr aint s at mo st rem ote -site de ployme nts,

use G.729 as the recommended default audi o codec setting between a new region and existing regions.

radio button in this column as specified:

• Keep Current Setting—Cli ck this button to use the current setting for

the video call bandwid th.

• Use System Default—Click thi s button to use the default v alu e. The

default value normally specifies 384 has been set to a different value in the Service Parameters Configuration window.

kb/s, unless the de fault value

• None—Click this radio button if no video call bandwidth is allotted

between this region and the specified region.

• kbps—Click this button to allot video cal l bandwidth betwee n the

region that you are configuring and the specified region. Enter the bandwidth that is available for each vi deo cal l betwee n these t wo regions. Valid values range from 1 to 32256.

Link Loss Type For each region that is specified in the Regions window pane, choose the

corresponding value from the drop-down list box in this column to set the link loss type to use for calls between this region and the specified region.

Choose from the following values:

• Keep Current Setting—Choose this value to keep the link loss type

between the region th at yo u a re c onfigu ring an d t he region th at you specified in the Regions window pane.

• Use System Default—Choose this value to use the system default

value for link loss type be twee n the region t hat you a re con figurin g and the region that you spe ci fied in t he R egions w ind ow pane.

• Low Loss—Choose this value to specify a low-loss link loss type

between the region th at yo u a re c onfigu ring an d t he region th at you specified in the Regions window pane.

• Lossy—Choose this value to specify a lossy link loss type between

the region that you are configuring and the region that you specified in the Regions window pane.

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Finding a Region

Because you may have several regions in your network, Cisco Unified Communications M anager Administration lets you locate specific regions on the basis of specific criteria. Use the following procedure to locate regions.

Note During your work in a browser session, the cook ies on the client ma chine store your find/list search

Procedure

Step 1 Choose System > Region.

The Find and Li st Region s w indow displ ays. Rec ord s from a n ac tive (prior ) q uery may also di spla y i n the window.

Step 2 To find all records in the databas e, ensu re the d ialog bo x is em pty; go t o Step 3.

Chapter 8 Region Config uration

To filter or search records

• From the drop-down list box, sele ct a sear ch patt ern.

• Specify the ap pro pri a te se ar ch t ext, i f appl i cab le .

Note To add additional search cr ite ria , clic k the + butto n . When y o u ad d c ri t er ia, th e sy s te m searches

Step 3 Click Find.

All matching records display. You can change the number of items that display on each page by choosing a different value from th e Rows per Page dr op- down li st bo x.

Note You can delete multiple records fr om the data base by chec king the che ck boxes next to the

appropriate record and clicking Delete Selected. You can delete all configurable records for this selection by clicking Select All and then clicking Delete Selected.

Step 4 From the list of records that display, click the link for the record that you want to view.

Note To reverse the sort order, click the up or down arrow, if available, in the lis t head er.

8-4

The window displays the item that you choose.

Additional Information

See the “Related Topics” section on page 8-10.

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Chapter 8 Region Configuration

Configuring a Region

Use the following p roce dur e t o a dd o r u pda te a r egion.

Before You Begin

For every region, an association exists with that region in other regions; therefore, the addition of regions occurs in a matrixlike fashion. For example, if you ad d regions A, B, an d C, a matrix with region A, region B, and region C as both col um ns and r ows results, a s s hown in the following ma trix:

Region A Region B Region C

If you assign 20 r egions, the d ataba se ad ds 400 ent rie s (20 x 20) . Some p erfo rmanc e l imit ation s exist

en large numbers of regions are assigned.

Configuring a Region

Region A Region B Region C

Note Cisco Unified Communicati ons Ma nage r al lows additi on o f a ma ximu m of 2000 regions.

Configuring Default Values

Region entries contain the following values:

• Audio Codec—You define audio codec values tha t are to be used w ithin the sam e region, and you

also define audio codec values that are to be used between regions.

• Video Call Bandwidth—You define video call bandwidth values that are to be used within the same

region, and you also define video call bandwid th values that are t o be used betwe en regions.

• Link Loss Type—You define the link loss types that are to be used wit hin the same region, and you

also define link loss ty pes tha t a re to be used b etw een region s.

Tip If you set both the audio codec values and the video call bandwidth values to use the default, the system

optimizes its p erfor manc e by maki ng more efficient use of re source s.

Note Regions have default values for use within a region (the recom mended default value specifies G.711),

and regions have default values for use between regions (the recomme nded default value specifies G.729).

You configure the default values for regions in the Cisco Unified Communications Mana ger Administration Service Parameters Configuration window. Use the following procedure:

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1. Choose System > Service Para meter s.

2. From the drop-down Server list box, choose the Cisco Unified Communications Manager server that

you want to configure .

3. From the drop-down Service list box, choose Cisco CallManager (Active) as the service.

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8-5

Configuring a Region

Step 1 Choose System > Region.

Step 2 Perform one of the following tasks:

Chapter 8 Region Config uration

4. The Cisco Unified C ommuni cati on s M ana ger A d minist rat ion Serv ice Param ete r Configu ratio n

window displays.

5. Scroll down to Clusterwide Paramete r s (Sy ste m - L oca ti on and Regi on) and configure the

parameters in this section.

6. Click the Save icon that display s in the to ol bar in the uppe r, left corner of the window (or click the

Save button that displays at the bottom of the window).

Use the following p roce dur e to a dd o r upda te a region .

Procedure

The Region Configuration window displays.

• To add a new region, click the Add New button and continue with Step 3.

• To update an exist ing region, loc a te the a ppropr i ate r egion a s d escri b ed i n the “ Finding a Region”

section on page 8-4 and conti nue with Step 3.

Note Cisco recommends tha t y ou reset devices af ter cha nging a regio n nam e.

Step 3 In the Na me fie ld, en ter the n ame tha t you wa nt to a ssign to th e region. Step 4 To save the new region in the database, click the Save icon that displays in the tool bar in the upper, left

corner of the wi nd ow (or cl ic k the Save button that displays at the bottom of the window).

Step 5 To configure the default codecs to use within this region, click the name of this region to highlight it in

the Regions window pane.

a. From the Audio Codec drop-down list box, choose a default au dio code c value to use with in this

region. The audio codec determines the type of compression and the maximum amount of bandwidth that is

allocated for these calls. See

Table 8-2 for a su mm ary o f the available cod ec ty pe s and ba ndwi dth

usage.

b. In the Video Call Bandwidth column, cl ick the ap propri ate ra dio button to configure t he defau lt

value to specify the video bandwidth to use for video calls within this region. If you specify No ne, the syst em does not al low video calls.

c. From the Link Loss Type drop-down list box, choose a default link loss type to use within this

region.

Note For enhanced scalability, Cisco recommends that you properly set the default values in the

Clusterwide Parameters (System - Location and Region) section of the Cisco Unified Communications Manage r A dm inistr ation Serv ice Parame ters Co nfigurat ion wi ndow for the audio codec, video call bandwidth, and link loss type values and then choose Use System Default in the Cisco Unified Comm unic ati ons Ma nager Adm i nistra tio n Regio n C onfiguration w ind ow.

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Chapter 8 Region Configuration

Step 6 To co nfigure the default codecs t o use between this region and other regions, c li ck an ot h er region na me

(other than this region) to highlight it in the Regions window pane.

a. From the Audio C odec d rop -d own list box, choose a de fault a udio c od ec value to use be twee n thi s

b. In the Video Call Bandwidth column, cl ick the ap propri ate ra dio button to configure t he defau lt

c. From the Link Loss Type drop-down list box, choose a default link loss type to use between this

Note For enhanced scalability, Cisco recommends that you properly set the default values in the

Configuring a Region

region and the region that you highl ighted. The audio codec determines the type of compression and the maximum amount of bandwidth that is

allocated fo r these cal ls. See usage.

value to specify the video bandwi dth to use for video calls betwee n this region and th e region that you highlighted.

If you specify No ne, the syst em does not al low video calls bet ween this region a nd the specified region.

region and the region that you highl ighted.

Clusterwide Parameters (System - Location and Region) section of the Cisco Unified Communications Man ager A dm inistr ation Serv ice Parame ters Co nfigurat ion wi ndow for the audio codec, video call bandwidt h, and link l oss type values and then ch oose the Use Syst em Default entries in the Cisco Unified Commun ications Ma nager Admi nistrati on Region Configuration window for the se fields.

Table 8-2 for a su mm ary of the available cod ec t ype s and ba ndwi dth

Step 7 To save the new re g io n in the d ata ba se, c lick th e Save icon that displays in the tool bar in the up per, left

corner of the wi nd ow (or cl ic k the Save button that displays at the bottom of the window).

Tip The Region Configuration window displays an Items per page drop-down list box that allows you to list

25, 50, 100, 150, 200, or 250 con figured regions. If you choo se to displ ay 100 or more regions, Cisco Unified Communications Ma nager may experien ce per formanc e degrad ation.

Next Step

After adding a new region to the datab ase, you can use it to co nfigure device pools. Devices acquir e a region setting from t he d evice pool to w hich t h ey are assi gned. See the

“Configuring a Device Pool ”

section on page 9-11 for information on configuring device poo ls.

Additional Information

See the “Related Topics” section on page 8-10. The total bandwidth that is used per call stream depends on the audio codec type as well as factors such

as data packet size and overhead (pa cket head er size) . Th e bandw idt h figures shown in

Table 8-2 apply

for 30-ms data packets and include IP headers. Each call comprises two call streams.

Note The codecs tha t Table 8-2 specifies correlate to an approximate bandwidth usage per call. For

information on band width usage for each c odec, re fer to Cisco Unified Communications Solution Reference Network Design (SRND) for the current release of Cisco Unified Communications Manager.

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Configuring a Region

Chapter 8 Region Config uration

Tabl e 8-2 Bandwidth That Audio Codecs Use

Bandwidth Us ed Per Call (Including IP Headers) With

Audio Codec

G.711 80 kb/s This co dec repr esen ts th e default cod ec for all

G.722 80 kb/s Video endpoints typi cal ly p re fer th is c odec . G.723 24 kb/s The system suppo rts th is low-bit-rate codec for

G.728/iLBC 26.66 kb/s for G.728

G.729 24 kb/s The system suppo rts this low bit-rate codec for

Wideband/AAC 272 kb/s The system supports this high-quality,

30-ms Data Packets

24 kb/s for iLBC

Description

Cisco Unified Communications Manager calls.

use with older Cisco IP Phon e 12 SP Se rie s and Cisco IP Phone 30 VIP.

Video endpoints support the G.72 8 low-bit-ra te codec.

Internet Low Bit Rate Codec (iLBC) enables graceful speech quality degradation in the case of lost frames and is suitable for real-time communications.

Cisco Unified IP Phone 7900.

high-bandwidth audi o codec for IP-phone -toIP-phone calls that the Cisco Unified IP Phone 7900 supports.

Use this audio codec if you want to configur e the Advanced Audio Codec (AAC) for calls between phones that are r unn ing SIP.

Advanced Audio Codec (AAC) specifies a wideband voice codec tha t provides im proved voice fidelity and equal or better sound quality over older codecs.

GSM 29 kb/s The Global Syste m for Mobile Comm unicati ons

(GSM) codec enables the MNE T syst em for GSM wireless handsets to interoperate with Cisco Unified Communications M ana ger.

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Chapter 8 Region Configuration

Synchronizing a Region With Affected Devices

T o synchronize devices with a Region that has undergone configuration changes, perform the following procedure, which will apply any outstanding configuration settings in the least-intrusive manner possible. (For example, a reset/ restar t may not be req uired on some affected devices.)

Procedure

Step 1 Choose System > Region.

The Find and Li st Region s w indow displa ys.

Step 2 Choose the search criteria to use. Step 3 Click Find.

The window displays a list of Regions that match the search criteria.

Step 4 Click the Region to which you want to synchroni ze appli cable devices. The Region Configuration

window displays.

Step 5 Make any addition al configura tion ch anges. Step 6 Click Save. Step 7 Click Apply Config.

The Apply Configuration Information dialog displays.

Step 8 Click OK.

Additional Information

See the “Related Topics” section on page 8-10.

Deleting a Region

This section desc ribe s how to de lete a regio n fro m the Cisc o U nified C omm unic atio ns Ma na ger database.

Before You Begin

Note You cannot delete a regi on th at any d evice pool s are using.

To find out which device p ools use t he r egion, c hoos e Dependency Records from th e Relat ed L inks drop-down list box on the R egion C onfigurati on wi ndow and clic k Go.

Records” section on pa ge A-2.

“Accessing De pend ency

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8-9

Device Pool Configuration

Use the following topics to add, update, or delete a device pool:

• Device Pool Configuration Settings, page 9-1

• Finding a Device Pool, pa ge 9-10

• Configuring a Device Pool, page 9-11

• Synchronizing a Device Pool With Affected Devices, page 9-13

• Deleting a Device Pool, page 9-13

• Related Topics, page 9-14

Refer to the “System-Level Configuration Settings ” chap ter i n th e Cis c o U n ifie d Co m m un ic a ti o n s Manager System Guide for more information about device pools and the device settings that are assigned

through device pools. Refer to the “Common Device Configuration” chapter in the Cisco Unified Communicati ons Manager

Administration Guide for more information on co nfigurin g C omm on Device C onfigurat ion pa ram ete rs.

Device Pool Configuration Settings

Device pools define sets of com mo n cha rac teris tic s f or devices. T he device poo l struc tur e supp orts the separation of user and location information. The device pool contains only device- and loca tion-related information. The C omm on Device Co nfigurati on wi ndow under D evice > D evice Setting s > C omm on Device Configuration records all the user-oriented information such as type of softkey template that is used and locale inf ormation. E nsure that eac h de vice is assoc iated with a de vice p ool and with a common device configuration for user-orie nted infor matio n.

Table 9-1 lists and describes device pool configuration settings. For related procedures, see the “Related Topics” section on p age 9-14.

Tabl e 9-1 Device Pool Configuration Settings

Field Name Description

Device Pool Settings

Device Pool Name Enter the name of the new device pool that you are creating. You can

enter up to 50 charact ers, w hich inc lude al phan umeric charac ters , periods (.), hyphe ns (-) , und ersco re s ( _), a nd bla nk spac es.

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Device Pool Configuration Settings

Table 9-1 Device Pool Configuration Settings (continued)

Field Name Description

Cisco Unified Communications M ana ger Group

Chapter 9 Device Pool Configuration

Choose the Cisco Unified Communications Manager group to assign to devices in this device pool. A Cisco Unified Communications Manager group specifies a prioritized list of up to three Cisco Unified Communications Mana gers. The first Ci sco U nified Co mm unicat ion s Manager in the list serves as the primary Cisco Unified Communications Manager for that group, and the other members of the group serve as backup Cisco Unified Commun ications Ma nager s for redundancy.

Calling Search Spac e for Auto-registration

Choose the calling search space to assign to devices in this device pool that auto-register with Cisco Unified Communications Manager. The calling search space specifies partitions that devices can search when attempting to complete a call.

Reverted Call Focus Priority Choose a clusterwide priority setting for re ve rted calls that are invoked

by the hold reversion feature. This setting specifies which call type, incoming calls or reverted calls, have priority for user actions, such as going off hook.

• Default—If you choose this option, incoming calls have priority.

• Highest—If you c hoos e thi s op tio n, reverted ca lls have prior ity.

The Not Sele cted setting specifies the reverted call focus priority setting for the default device pool at installation. At installation, incoming calls have priority. You cannot choose this setting in Cisco Unified Communications M ana ger Admi nist rati on .

Note This setting applies specifically to hold reverted calls; it does

not apply to pa rked reverted ca l ls.

For more information, refer to “Hold Reversion” in the Cisco Unified Communications Manager Features and Services Guide.

Local Route Group From the drop-down list box, c hoose a rout e gr oup to use as the l ocal

route group for the devices in this device pool. Choosing the default value <None> prevents imp l em en ta ti on of t he Lo ca l Rou te Gr oup feature.

9-2

Refer to the “Local Route Groups” chapter in the Cisco Unified Communications Manager Administration Guide f or a ddit iona l

information about th e Local Route Gro ups featu re.

Roaming Sensitive Settings

Date/Time Group Choose the date/time group to assign to devices in this device pool. The

date/time group specifie s the time zone and the display for mats for date and time.

Region Choose the Cisco Unified Communicatio ns Manager regi on to assign

to devices in this device pool. The Cisco Unified Communic ations Manager region settin gs sp ec ify voice co de c th at c a n be u s ed for c all s within a region and bet wee n ot her r egions.

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Table 9-1 Device Pool Configuration Settings (continued)

Field Name Description

Media Resource Grou p Li st From the drop -down list box, c hoose a m ed ia resour ce g rou p list. A

Location Use locations to implement call admission control (CAC) in a

Device Pool Configuration Settings

media resource group list spec ifies a priori tized list of media resour ce groups. An application sele cts the req uired me dia resou rce (for example, a mu sic on hold serv er, trans coder, o r conference bridge ) from the available media resource groups according to the priority order that is defined in a media reso urce g rou p list .

centralized call-processing system. CAC enables you to regulate audio quality and video availability by limitin g the amount of bandwidth tha t is avai lab le for au dio an d vid eo ca lls ov e r links betwee n loca tions . The location specifies the total bandwidth that is available for calls to and from this location.

From the drop-down list box, choose the appropriate location for this device pool.

A location setting of None or Hub_None means that the locations feature does not keep trac k of the band width that the devices in this device pool consume. A location setting of Phantom specifies a location that enables succe ssful CA C acro ss intercluster t runks that use H.323 protocol or SIP.

To configure a new loca t ion, us e the Syst em > Location menu option. For more details about locations, see the “Location Configuration”

section on page 17 -1 . For an explanation of location -based CA C ac ross

intercluster trunks, see “Location-Based Call Admission Control Over

Intercluster Trunk” in the Cisco Unified Communica tions Manager

System Guide.

Network Locale From the drop-down list box, choose th e lo cale tha t i s assoc iat ed w it h

phones and gateways. The network locale contains a de finition of th e tones and cadences t hat th e ph one s and ga teways in the device p ool in a specific geographic area use. Make sur e that you select a network locale that is supported by all of the phones and gateways that use this device pool.

Note If the user does not ch oose a netwo rk locale , the local e that is

specified in the Cisco Un ified Comm uni ca tions M ana ger clusterwide parameters as Default Network Locale applies.

Note Choose onl y a network loca le that is al ready inst alled and

supported by the asso cia ted devices. T he l ist con t ains all available network locales for this setting, but not all are necessarily installed. If a device is associated with a network locale that it does not support in the firmware, the device will fail to come up.

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Device Pool Configuration Settings

Table 9-1 Device Pool Configuration Settings (continued)

Field Name Description

SRST Reference From the drop-down list box, choose a survivable remote site telephony

Connection Moni tor Duration

Chapter 9 Device Pool Configuration

(SRST) reference to assign to devices in this device pool. Choose from the following options:

• Disable—If you choose this option, devices in this device pool will

not have SRST reference gateways that are available to them.

• Use Default G atew ay—If you choose this option, devices in this

device pool use the defau lt gateway for SRST.

• Existing SRST references—If you choo se an SRST re fere nc e

from the drop-down list, devices in this device pool will use this SRST reference gateway.

This setting defines the time that the IP phone monitors its connection to Cisco Unified Communications Manage r before it unregisters from SRST and reregisters to Cisco Unified Communications Manager.

The default value, which specifies 120 seconds, resides in the Connection Monitor Duration enterprise parameter.

Change this setting if yo u n eed to d isab le th e co nne ctio n m onit or (by changing the value to zero) or if you wa nt to extend the con necti on monitor time.

Note When you change the v alue of the connection monitor du ration,

it applies only to the device pool that is being updated. All other device pools use the value in their own connection monitor duration fields or use the value that is configure d in the enterprise param ete r.

For more information, refer to the “Survivable Remote Site Telephony

References” section in the Cisco Unified Communications Manager

System Guide.

Single Button Barge This setting determines whether the devices or phone users in this

device pool have single-button access for ba rge and cBa rge. From the drop-down list box, cho ose fr om the f ollowing opt ion s:

• Off—If you choose this option, the devices in this device pool will

have the Single Button Barge/cBarge fea tur e disabl ed .

• Barge—If you choose this option, the devices in this device pool

will have the Single Button Barge feature enabled.

• CBarge—If you choose this option, the devices in this device pool

will have the Single Button cBarge feature enabled.

• Default—If you choose this option, the devices in this device pool

will use the service parameter setting for the Single Button Barge/cBarge feature.

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Specifications and Main Features

Frequently Asked Questions

User Manual

Cisco Unified Communications Manager Administration Guide

CONTENTS

Preface

Cisco Unified Communications Manager

Introduction

Key Features and Benefits

Browsing to Cisco Unified Communications Manager Administration

Web Browsers

Cisco Unified Communications Manager Administration Logon

Cisco Unified Communications Manager Administration Log Off

Hypertext Transfer Protocol Over Secure Sockets Layer (HTTPS)

Using Internet Explorer 6 and HTTPS with Cisco Unified Communications Manager Administration

Using Internet Explorer 7 and HTTPS with Cisco Unified Communications Manager Administration

Using Netscape and HTTPS with Cisco Unified Communications Manager Administration

Navigating the Cisco Unif ied Communications Mana ger Administration Applic ati on

Cisco Unified Presence Server Link

Link to Cisco Unified Pre sen ce Server

Customized Log-on Message

Last Successful Logon Message

Accessibil ity

Where to Find More Information

Related Topics

System Configuration

Server Configuration

Server Configuration Settings

Finding a Server

Configuring a Server

Deleting a Server

Related Topics

Cisco Unified Communications Manager Configuration

Cisco Unified Communications Manager Configuration Settings

Finding a Cisco Unified Comm unications Manager

Updating a Cisco Unified Comm unications Manager

Synchronizing a Cisco Unified Communica tions Manager With Devices

Cisco CallManager Service Activation/Deactivation

Cisco CallManager Service Activation

Cisco CallManager Service Deactivation

Related Topics

Cisco Unified Communications Manager Group Configuration

Cisco Unified Communications Manager Group Configuration Settings

Finding a Cisco Unified Communicati ons Manager G roup

Configuring a Cisco Unified Commun ic ati ons Manager Group

Synchronizing a Cisco Unified Communica tions Manager Group with Affected Devices

Deleting a Cisco Unified Communications Manager Group

Related Topics

Phone NTP Reference Configuration

Phone NTP Reference Configuration Settings

Finding the Phone NTP References

Configuring the Phone NTP References

Deleting the Phone NTP Reference

Related Topics

Date/Time Group Co nf igurat io n

Date/Time Group Configuration Settings

Finding a Date/Time Group

Configuring a Date/Time Group

Synchronizing a Date/Time Group With Affected Devices

Deleting a Date/Time G roup

Related Topics

Presence Group Configuration

Region Configuration

Region Configuration Settings

Finding a Region

Configuring a Region

Synchronizing a Region With Affected Devices

Deleting a Region

Related Topics

Device Pool Configuration

Device Pool Configuration Settings