Cisco Systems OL-16445-01 User Manual

Resetting Passwords and PINs

You can reset the password that users use when they log on to the Cisco Unified IP Phone User Options
window. You can also reset the PINs for the extension mobility feature that users use when they log in
to Cisco Unified IP Phones. Use this action when you must reset a group of users to a default password
or to a default PIN without updating any other attributes.

Resetting Passwords and PINs

You have two ways to choose users for resetting passwords and PINs:

• Using Query to Reset User Password and PIN, page 21-1

• Using a Custom File to Reset User Password and PIN, page 21-3

Using Query to Reset User Password and PIN

CHAP T E R

21

To use a query to locate users and reset passwords and PINs to a default value, use the following
procedure.

Procedure

Step 1 Choose Bulk Administration > Users > Reset Password/PIN > Query.

The Reset Password/PIN for Users Query window displays.

Step 2 To locate the users that you want to reset, define the query filter.

Step 3 From the first Find User where drop-down list box, choose one of the following criteria:

• User ID

• First Name

• Middle Name

• Last Name

• Manager

• Department

From the second Find User where drop-down list box, choose one of the following criteria:

• begins with

OL-16445-01

Cisco Unified Communications Manager Bulk Administration Guide

21-1

Resetting Passwords and PINs

• contains

• is exactly

• ends with

• is empty

• is not empty

Step 4 Specify the appropriate search text, if applicable, and click Find.

Note To choose users from more than one department, enter multiple departments separated with a

Tip To find all users that are registered in the database, click Find without entering any search text.

Step 5 To further define your query, you can choose AND or OR to add multiple filters and repeat Steps 3 and 4.

Step 6 Click Find.

Chapter 21 Resetting Passwords and PINs

comma in this field. For example, to choose users from departments 12 and 14, enter 12, 14 in
the third box instead of performing two operations.

A list of discovered users displays by

• User ID

• First Name

• Middle Name

• Last Name

• Manager

• Department Name

• LDAP Sync Status

Step 7 Click Next.

Step 8 Enter the values that you want to update for all the records that you defined in your query.

• Password—Enter the default password that users use when they log on to the

Cisco Unified IP Phone User Options window.

• Confirm Password—Reenter the password.

• PIN—Enter the default PIN for the extension mobility feature that users should use when they log

in to a Cisco Unified IP Phone.

• Confirm PIN—Reenter the PIN.

Step 9 In the Job Information area, enter the Job description.

Step 10 To change passwords or PINs immediately, click the Run Immediately radio button. Click Run Later to

change them at a later time.

Step 11 To create a job for resetting passwords or PINs, click Submit.

Step 12 To schedule and activate this job, use the Job Scheduler option in the Bulk Administration main menu.

21-2

For more information on jobs, see the Chapter 66, “Scheduling Jobs.”

Cisco Unified Communications Manager Bulk Administration Guide

OL-16445-01