Cisco Systems OL-14625-01 User Manual

CHAP T E R

Monitoring the Cisco Unified IP Phone Remotely

Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including:

• Device information

• Network configuration information

• Network statistics

• Device logs

• Streaming statistics

This chapter describes the information that you can obtain from the phone’s web page. You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting.

You can also obtain much of this information directly from a phone. For more information, see

Chapter 7, “Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone.”

For more information about troubleshooting the Cisco Unified IP Phone, Chapter 9, “Troubleshooting

and Maintenance.”

This chapter includes these topics:

• Accessing the Web Page for a Phone, page 8-2

• Disabling and Enabling Web Page Access, page 8-3

• Device Information, page 8-4

• Network Configuration, page 8-5

• Network Statistics, page 8-9

• Device Logs, page 8-11

• Streaming Statistics, page 8-11

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Accessing the Web Page for a Phone

To access the web page for a Cisco Unified IP Phone, perform these steps.

Note If you cannot access the web page, it may be disabled. See the “Disabling and Enabling Web Page

Access” section on page 8-3 for more information.

Procedure

Step 1 Obtain the IP address of the Cisco Unified IP Phone using one of these methods:

• Search for the phone in Cisco Unified Communications Manager by choosing Device > Phone.

Phones registered with Cisco Unified Communications Manager display the IP address on the Find and List Phones window and at the top of the Phone Configuration window.

• On the Cisco Unified IP Phone, press the Settings button, choose Network Configuration, and then

scroll to the IP Address option.

Step 2 Open a web browser and enter the following URL, where IP_address is the IP address of the

Cisco Unified IP Phone:

http://IP_address

Chapter 8 Monitoring the Cisco Unified IP Phone Remotely

The web page for a Cisco Unified IP Phone includes these topics:

• Device Information—Displays device settings and related information for the phone. For more

information, see the “Device Information” section on page 8-4.

• Network Configuration—Displays network configuration information and information about other

phone settings. For more information, see the “Network Configuration” section on page 8-5.

• Network Statistics—Includes the following hyperlinks, which provide information about network

traffic:

–

Ethernet Information—Displays information about Ethernet traffic. For more information, see the “Network Statistics” section on page 8-9.

–

Access (Port)—Displays information about network traffic to and from the PC port on the phone. For more information, see the “Network Statistics” section on page 8-9.

–

Network (Port)—Displays information about network traffic to and from the network port on the phone. For more information, see the “Network Statistics” section on page 8-9.

• Device Logs—Includes the following hyperlinks, which provide information that you can use for

troubleshooting:

–

Console Logs—Includes hyperlinks to individual log files. For more information, see the

“Device Logs” section on page 8-11.

–

Core Dumps—Includes hyperlinks to individual dump files. For more information, see the

“Device Logs” section on page 8-11.

–

Status Messages—Displays up to the 10 most recent status messages that the phone has generated since it was last powered up. For more information, see the “Device Logs” section on

page 8-11.

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Debug Display—Displays debug messages that might be useful to Cisco TAC if you require assistance with troubleshooting. For more information, see the “Device Logs” section on

page 8-11.

• Streaming Statistics—Includes the following hyperlinks

–

Stream 1, Stream 2, Stream 3, Stream 4, or Stream 5—Display a variety of streaming statistics. For more information, see the “Streaming Statistics” section on page 8-11.

Disabling and Enabling Web Page Access

For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you will prevent access to the web pages that are described in this chapter and to the Cisco Unified Communications Manager User Options web pages.

To disable access to the web pages for a phone, follow these steps from Cisco Unified Communications Manager Administration.

Procedure

Disabling and Enabling Web Page Access

Step 1 Choose Device > Phone.

Step 2 Specify the criteria to find the phone and click Find, or click Find to display a list of all phones.

Step 3 Click the device name to open the Phone Configuration window for the device.

Step 4 Scroll down to the Product Specific Configuration section. From the Web Access drop-down list box,

choose Disabled.

Step 5 Click Update.

Note Some features, such as Cisco Quality Report Tool, do not function properly without access to

the phone web pages. Disabling web access also affects any serviceability application that relies on web access, such as CiscoWorks.

To enable web page access when it is disabled, see the preceding steps about disabling access. Follow the same steps, but choose Enabled in Step 4 to enable the web page.

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Device Information

The Device Information area on a phone’s web page displays device settings and related information for the phone. Table 8-1 describes these items.

To display the Device Information area, access the web page for the phone as described in the “Accessing

the Web Page for a Phone” section on page 8-2, and then click the Device Information hyperlink.

Table 8-1 Device Information Area Items

Item Description

MAC Address Media Access Control (MAC) address of the phone

Host Name Unique, fixed name that is automatically assigned to the phone based on its MAC address

Phone DN Directory number assigned to the phone

App Load ID Identifier of the firmware running on the phone

Boot Load ID Identifier of the factory-installed load running on the phone

Version Version of the firmware running on the phone

Expansion Module 1 Phone load ID for the first Cisco Unified IP Phone Expansion Module 7914, if connected

to the phone

Expansion Module 2 Phone load ID for the second Cisco Unified IP Phone Expansion Module 7914, if

connected to the phone

Hardware Revision Revision value of the phone hardware

Serial Number Serial number of the phone

Model Number Model number of the phone

Message Waiting Indicates if there is a voice message waiting on any line for this phone

UDI Displays the following Cisco Unique Device Identifier (UDI) information about the phone:

• Device Type—Indicates hardware type. For example, phone displays for all phone

models

• Device Description—Displays the name of the phone associated with the indicated

model type

• Product Identifier—Specifies the phone model

• Version Identifier

• Serial Number—Displays the phone’s unique serial number

—Represents the hardware version of the phone

Time Time obtained from the Date/Time Group in Cisco Unified Communications Manager to

which the phone belongs

Time Zone Time zone obtained from the Date/Time Group in Cisco Unified Communications Manager

to which the phone belongs

Date Date obtained from the Date/Time Group in Cisco Unified Communications Manager to

which the phone belongs

1. The Version Identifier field might display blank if using an older model Cisco Unified IP Phone because the hardware does not provide this information.

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Network Configuration

The Network Configuration area on a phone’s web page displays network configuration information and information about other phone settings. Table 8-2 describes these items.

You can view and set many of these items from the Network Configuration Menu and the Device Configuration Menu on the Cisco Unified IP Phone. For more information, see Chapter 5, “Configuring

Features, Templates, Services, and Users.”

To display the Network Configuration area, access the web page for the phone as described in the

“Accessing the Web Page for a Phone” section on page 8-2, and then click the Network Configuration

hyperlink.

Table 8-2 Network Configuration Area Items

Item Description

DHCP Server IP address of the Dynamic Host Configuration Protocol (DHCP) server from which the

phone obtains its IP address.

BOOTP Server Indicates whether the phone obtains its configuration from a Bootstrap Protocol (BootP)

server.

MAC Address Media Access Control (MAC) address of the phone.

Host Name Host name that the DHCP server assigned to the phone.

Domain Name Name of the Domain Name System (DNS) domain in which the phone resides.

IP Address Internet Protocol (IP) address of the phone.

Subnet Mask Subnet mask used by the phone.

TFTP Server 1 Primary Trivial File Transfer Protocol (TFTP) server used by the phone.

Default Router 1–5 Default router used by the phone (Default Router 1) and optional backup routers (Default

Router 2–5).

DNS Server 1–5 Primary Domain Name System (DNS) server (DNS Server 1) and optional backup DNS

servers (DNS Server 2–5) used by the phone.

Operational VLAN ID Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in

which the phone is a member.

Admin. VLAN ID Auxiliary VLAN in which the phone is a member.

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