Cisco OL-1365-01 User Manual

CHA PTER

3

Using the Cisco IP Phone [phone]

Your Cisco IP Phone [phone] provides features you might not have had before on an office phone.
You can learn how to use these features by exploring the available options.

Read the following sections to learn about the Cisco SIP IP Phone features and related tasks:

• Getting Started, page 3-1

• How to Use the Handset, Speakerphone, and Headset, page 3-2

• Customizing Phone Settings, page 3-3

• Making Telephone Calls, page 3-4

• Making Calls from the Directory, page 3-7

• Making Conference Calls, page 3-9

• Using Voice Mail, page 3-9

• Configuring Call Preferences, page 3-10

Getting Started

The Cisco IP Phone [phone] includes several features to help you become familiar with it. Use the
following sections to help you:

• Using LCD Icons, page 3-2

• Tips, page 3-2

• Accessing Online Help, page 3-1

Accessing Online Help

The Cisco IP Phone [phone] includes online help for the Cisco IP Phone [phone] phone keys and
functions. Network statistics for an active call can be provided by:

• Pressing the ? button twice quickly during an active call to view network statistics about the active

call.

OL-1365-01

Cisco SIP IP Phone Model 7940/7960 User Guide

3-1

How to Use the Handset, Speakerphone, and Headset

Using LCD Icons

The Cisco IP Phone [phone] provides information about its current status on the LCD screen. Often,
the icons on the LCD screen change depending on the task you are currently performing with the Cisco
IP phone.

Tips

These tips assist you in becoming familiar with the Cisco IP Phone [phone].

• When accessing the Cisco IP Phone [phone] options, note the number listed next to the option.

You can enter this number using the dialing pad to quickly access the associated feature.

• Explore your phone by experimenting with the different functions and observing their behavior.

• When displayed, the more softkey indicates that more options are available in a particular menu.

Press the more softkey to see the additional options.

Chapter 3 Using the Cisco IP Phone [phone]

How to Use the Handset, Speakerphone, and Headset

You can place and answer calls using the handset, speakerphone, or a headset. The following sections
describe their use and how to adjust the call volume.

• Using the Handset, page 3-2

• Using the Speakerphone, page 3-2

• Using the Headset, page 3-2

• Adjusting the Handset, Speakerphone, or Headset Volume, page 3-3

Using the Handset

To place or answer calls with the handset, lift the handset from the earpiece rest. To change from handset
to speakerphone, press the SPEAKER button and put the handset on the earpiece rest.

Using the Speakerphone

To place or answer calls using the speakerphone, press the SPEAKER button. You can use the
speakerphone with all the Cisco IP Phone [phone] features. To change from speakerphone to handset,
lift the handset from the earpiece rest.

Using the Headset

To place or answer calls using the headset, plug the approved headset connector into the headset port
(top) on the back of the phone base and press the HEADSET button.

You can use the headset with all Cisco IP Phone [phone] features. The VOLUME and MUTE
controls also adjust volume to the ear piece and mute the speech path of the headset.

Cisco SIP IP Phone Model 7940/7960 User Guide

3-2

OL-1365-01

Chapter 3 Using the Cisco IP Phone [phone]

The Cisco IP Phone [phone] supports a four- or six-wire headset jack (Plantronics H series
compatible is required). For information on the headset models supported, see the IP phone information
on http://cisco.getheadsets.com or http://vxicorp.com/cisco.

Adjusting the Handset, Speakerphone, or Headset Volume

Adjust the volume on the handset, speakerphone, or headset by performing the following steps.

Step 1 Increase the volume of your handset, headset, or speakerphone by pressing the + on the VOLUME

button.

Step 2 Decrease the volume of your handset, headset, or speakerphone by pressing the - on the VOLUME

button.

The VOLUME button adjusts the volume for the currently active voice receiver.

Customizing Phone Settings

Customizing Phone Settings

You can change various settings on your Cisco IP Phone [phone] to ensure that the ringer volume,
ring sound, and LCD contrast are set appropriately for you. These sections describe the changes you can
make:

• Changing the LCD Contrast, page 3-3

• Adjusting the Ringer Volume, page 3-3

• Changing the Ringer Sound, page 3-4

Changing the LCD Contrast

Perform the following steps to improve the readability of the LCD screen by changing the display
contrast.

Step 1 Press the settings button.

Step 2 Press the Scroll button to highlight Contrast from the Settings menu.

Step 3 Press the Down or Up softkeys to set the desired contrast on the LCD screen.

Step 4 Press the OK softkey to accept your changes.

Step 5 Press the Back softkey to exit the Settings menu.

Step 6 Press the Back softkey to display the main LCD screen.

Adjusting the Ringer Volume

Change the ringer volume by performing the following steps.

OL-1365-01

Cisco SIP IP Phone Model 7940/7960 User Guide

3-3

Making Telephone Calls

Step 1 Press the VOLUME key to hear a current ringer volume.

Step 2 While the ring plays, press the + or - on the VOLUME button to respectively increase or decrease the

ringer volume to the desired level.

Changing the Ringer Sound

Change the sound used by the ringer by performing the following steps.

Step 1 Press the settings button.

Step 2 Press the Scroll key to select Ring Type from the Settings menu.

Step 3 Press the Select softkey to display the ring types list.

Step 4 Press the Scroll key to highlight an available ring type.

Press the Play softkey to hear the highlighted ring type.

Chapter 3 Using the Cisco IP Phone [phone]

Step 5 When you find the ring type you want, press the Select softkey and then press the OK softkey.

Step 6 Press the Back softkey to exit the Settings menu.

Step 7 Press the Back softkey again to display the main LCD screen.

Making Telephone Calls

These sections describe how you can place, answer, or manage a telephone call:

• Placing a Call Using a Telephone Number, page 3-4

• Placing a Call Using an E-mail Address, page 3-5

• Answering a Call, page 3-5

• Ending a Call, page 3-5

• Muting a Call, page 3-6

• Placing a Call on Hold, page 3-6

• Transferring a Call, page 3-6

• Transferring a Call Without Talking to the Receiver, page 3-6

• Redialing the Last Number Dialed, page 3-7

• Making Calls from the Directory, page 3-7

• Using Call Forwarding, page 3-8

• Making Conference Calls, page 3-9

Placing a Call Using a Telephone Number

You can place a call with the Cisco IP Phone [phone] in any of the following ways:

Cisco SIP IP Phone Model 7940/7960 User Guide

3-4

OL-1365-01

Chapter 3 Using the Cisco IP Phone [phone]

• Lift the handset from the earpiece rest and enter the number using the dial pad to enter the digits.

• Press a line button and dial the number using the dial pad to enter the digits.

• Press the NewCall softkey and dial the number using the dial pad to enter the digits.

• Press the Redial softkey to dial the last called number.

• If using a headset, press the HEADSET button and dial the number using the dial pad to enter the

digits.

• To use the speakerphone, press the SPEAKER button and dial the number using the dial pad to enter

the digits.

You can also place calls using the following techniques:.

• You can press the pound (#) key or press the Dial softkey to place the call immediately. Depending

on how your system administrator has implemented this feature, you might not need to press these
keys to place a call immediately. Contact your system administrator for additional information.

Placing a Call Using an E-mail Address

If the network administrator configures the Cisco IP Phone [phone] to use an e-mail address instead
of a phone number, you can call the phone using an e-mail address.

Making Telephone Calls

Perform the following steps to place a call using an e-mail address:

Step 1 Lift the handset from the earpiece rest, press a line button, press the SPEAKER button, or press the

NewCall softkey.

Step 2 Press the URL softkey.

Step 3 Spell the e-mail address by pressing the numbers that represent the letters in the e-mail address.

Depending on the letter, you might need to press the number button on the dialing pad one or more times
to scroll through the list of displayed characters until you highlight the correct character.

Continue selecting characters until the entire e-mail address is spelled correctly.

Step 4 Press the pound (#) key or the Dial softkey to place the call immediately. (If you do not press a key, the

call eventually dials automatically.)

Answering a Call

You can answer a call using the handset, headset, or speakerphone.

• To use the handset, lift the handset from the earpiece rest.

• To use a headset, press the HEADSET button, and press the line button of the incoming call.

• To use the speakerphone, press the Answer softkey or the SPEAKER button.

Ending a Call

OL-1365-01

To end a call:

• If using the handset, put the handset on the earpiece rest.

Cisco SIP IP Phone Model 7940/7960 User Guide

3-5