Cisco OL-13599-01 User Manual

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Installation Guide for Cisco Unity with IBM Lotus Domino (Without Failover)

Release 5.x Revised May 1, 2008

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Text Part Number: OL-13599-01

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Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover)

IMPLIED, INCLUDING, WITHOUT

Preface vii

Audience and Use vii

Documentation Conventions vii

Cisco Unity Documentation xi

Obtaining Documentation, Obtaining Support, and Security Guidelines xi

CHAPTER

1 Overview of Mandatory Tasks for Installing Cisco Unity 1-1

Part 1: Installing and Configuring the Cisco Unity Server 1-1

Part 2: Installing and Configuring a Voice-Recognition Server 1-3

Part 3: Populating the Cisco Unity System with Subscriber and Call Management Data 1-3

Part 4: Setting Up Networking Options (If Applicable) 1-4

Part 5: Customizing the Cisco Unity Conversation 1-5

Part 6: Backing Up Cisco Unity 1-5

Part 7: Training 1-5

2 Preparing for the Installation 2-1

Gathering Documentation and Tools 2-1

Downloading Software for the Installation 2-2

Determining the Locations for Files on the Cisco Unity Server 2-4

Locations for Files on a Platform Overlay 1 or Overlay 2 Server 2-4 Locations for Files on a Platform Overlay 3 Server 2-5

3 Setting Up the Hardware 3-1

CHAPTER

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Installing Voice Cards 3-1

Attaching Peripheral Devices and Making Connections from the Phone System 3-4

4 Installing the Operating System 4-1

Considerations for Installing Windows 4-2

Windows Server 2003 Considerations 4-2 Windows 2000 Server Considerations 4-2 Additional Considerations for Both Windows Versions 4-2

Configuring the RAID Arrays (Selected Installations) 4-3

Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover)

iii

Contents

Installing Windows Server 2003 by Using the Cisco Unity Platform Configuration Discs 4-4

Installing Windows 2000 Server by Using the Cisco Unity Platform Configuration Discs 4-6

Installing Windows Server 2003 by Using a Retail Windows Server 2003 Disc 4-8

Installing Windows 2000 Server by Using a Retail Windows Server 2000 Disc 4-9

Creating the Partitions 4-11

Adding 3GB and userva Switches to the Boot.ini File 4-12

CHAPTER

5 Customizing the Cisco Unity Platform 5-1

Configuring a Dual NIC in the Cisco Unity Server 5-2

Installing the NIC-Configuration Utility 5-3 Configuring a Dual NIC 5-4

Obtaining Cisco Unity License Files 5-4

Running the Cisco Unity System Preparation Assistant 5-6

Installing Administration Software for MSDE 2000 and Setting the MSDE System Administrator Password 5-9

Changing Folder Settings in Windows Explorer 5-10

Installing Microsoft Updates and Cisco Security Agent for Cisco Unity 5-10

Disabling the Found New Hardware Wizard for the Voice Cards 5-11

Installing Antivirus Software (Optional) 5-12

Connecting the Cisco Unity Server to the Network 5-12

Configuring TCP/IP Properties 5-12

Verifying the IP Address and the Network Connection 5-13

Disabling Antivirus and Cisco Security Agent Services 5-14

Installing Active Directory or Adding the Cisco Unity Server to an Existing Domain 5-15

Active Directory 5-15 Existing Domain 5-16

CHAPTER

6 Setting Up Domino and Installing Lotus Notes 6-1

Preparing the Domino Server(s) for Cisco Unity 6-1

Installing and Configuring Lotus Notes on the Cisco Unity Server 6-4

7 Creating Accounts for the Installation and Granting Permissions 7-1

About the Accounts Required for the Cisco Unity Installation 7-1

The Account Used to Install Cisco Unity 7-2 The Account Used to Access the Cisco Unity Administrator 7-2 The Accounts That Cisco Unity Services Log On As 7-2

Creating the Accounts Required for the Cisco Unity Installation 7-2

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Adding the Cisco Unity Administration Account to an Admins Group 7-3

Granting Permissions with the Cisco Unity Permissions Wizard 7-4

Contents

CHAPTER

8 Installing and Configuring Cisco Unity Software 8-1

Determining Whether to Set Up Cisco Unity to Use SSL 8-2

Installing the Microsoft Certificate Services Component 8-2

Installing and Configuring Cisco Unity Software 8-3

Starting the Cisco Unity Installation and Configuration Assistant and Installing Cisco Unity Software 8-3

Installing License Files 8-6 Configuring Services 8-7 Configuring Cisco Unity for the Message Store 8-7 Setting New Default Passwords 8-8 Integrating the Phone System with Cisco Unity 8-8 Setting Up the Cisco Personal Communications Assistant to Use SSL 8-9

Testing the Phone System Integration 8-14

Excluding Selected Directories from Virus Scanning 8-14

Deleting Apache Tomcat Sample Directories 8-14

Setting Up the Cisco Unity Administrator and Status Monitor to Use SSL 8-15

Configuring Internet Explorer to Display the Cisco Unity Administrator Correctly (Windows Server 2003 Only) 8-17

CHAPTER

Securing the Example Administrator Account Against Toll Fraud 8-18

Moving the Data Store Databases and Transaction Logs 8-19

Installing the Latest Microsoft Service Packs and Updates 8-21

Re-enabling Virus-Scanning and Cisco Security Agent Services 8-22

Enabling the Unity Messaging Repository Conversation 8-22

Securing Cisco Unity and the Cisco Unity Server 8-23

9 Installing Optional Software 9-1

Installing Monitoring Software 9-1

Installing RSA SecurID 9-1

Installing Other Optional Software 9-2

10 Setting Up Authentication for the Cisco Unity Administrator 10-1

Determining the Authentication Method to Use for the Cisco Unity Administrator 10-1

Authentication Methods Available for the Cisco Unity Administrator 10-2 How Integrated Windows Authentication Works with the Cisco Unity Administrator 10-3

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Contents

How Anonymous Authentication Works with the Cisco Unity Administrator 10-4

Configuring IIS So That the Cisco Unity Administrator and Status Monitor Use Anonymous Authentication 10-6

APPENDIX

A Voice Cards and PIMG Units A-1

Intel Dialogic D/41EPCI, D/41JCT-LS, and D/41JCT-Euro A-1

Hardware Settings A-2

Intel Dialogic D/120JCT-LS and D/120JCT-Euro A-4

Hardware Settings A-6 Software Settings A-7

Intel Dialogic D/240PCI-T1 A-8

Hardware Settings A-9 Software Settings A-10

Intel NetStructure PBX-IP Media Gateway (PIMG) A-11

Software Settings A-12

B Exiting and Starting the Cisco Unity Software and Server B-1

Exiting the Cisco Unity Software B-1

Shutting Down or Restarting the Cisco Unity Server B-3

Starting the Cisco Unity Software B-3

C Installing and Configuring a Voice-Recognition Server C-1

NDEX

Creating the Partition C-2

Installing the Required Windows Server 2003 Service Pack and Updates, and Cisco Security Agent for Cisco Unity C-3

Adding the Voice-Recognition Server to a Domain (Optional) C-4

Installing Cisco Unity Voice-Recognition Software C-5

Configuring Voice-Recognition Software C-5

Excluding Selected Directories from Virus Scanning C-6

Installing the Latest Windows Server 2003 Service Pack and Updates C-7

Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover)

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Preface

This preface contains the following sections:

• Audience and Use, page vii

• Documentation Conventions, page vii

• Cisco Unity Documentation, page xi

• Obtaining Documentation, Obtaining Support, and Security Guidelines, page xi

Audience and Use

The Cisco Unity installation guide is intended for installers of a Cisco Unity system. You need a working knowledge of IBM Lotus Domino and Microsoft Windows version you plan to install on the Cisco

Documentation Conventions

2003 or Windows 2000, depending on the

Unity server.

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Ta b l e 1 Cisco Unity installation guide Conventions

Convention Description

boldfaced text Boldfaced text is used for:

• Key and button names. (Example: Click OK.)

• Information that you enter. (Example: Enter Administrator in the User

Name box.)

< >

(angle brackets)

(hyphen)

(right angle bracket)

Angle brackets are used around parameters for which you supply a value. (Example: In the Command Prompt window, enter ping <IP address>.)

Hyphens separate keys that must be pressed simultaneously. (Example: Press

Ctrl-Alt-Delete.)

A right angle bracket is used to separate selections that you make:

• On menus. (Example: On the Windows Start menu, click Settings > Control

Panel

> Phone and Modem Options.)

• In the navigation bar of the Cisco Unity Administrator. (Example: Go to the

System

Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover)

> Configuration > Settings page.)

vii

Preface

The Cisco Unity installation guide also uses the following conventions:

Note Means reader take note. Notes contain helpful suggestions or references to material not covered in

the document.

Caution Means reader be careful. In this situation, you might do something that could result in equipment

damage or loss of data.

Warning

Waarschuwing

Varoitus

IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device.

Statement 1071

SAVE THESE INSTRUCTIONS

BELANGRIJKE VEILIGHEIDSINSTRUCTIES

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen. Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd, wilt raadplegen.

BEWAAR DEZE INSTRUCTIES

TÄRKEITÄ TURVALLISUUSOHJEITA

Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla.

viii

SÄILYTÄ NÄMÄ OHJEET

Attention

IMPORTANTES INFORMATIONS DE SÉCURITÉ

Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions des avertissements figurant dans les consignes de sécurité traduites qui accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la fin de chaque avertissement.

CONSERVEZ CES INFORMATIONS

Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover)

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Preface

Warnung

Avvertenza

Advarsel

WICHTIGE SICHERHEITSHINWEISE

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.

BEWAHREN SIE DIESE HINWEISE GUT AUF.

IMPORTANTI ISTRUZIONI SULLA SICUREZZA

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti. Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento.

CONSERVARE QUESTE ISTRUZIONI

VIKTIGE SIKKERHETSINSTRUKSJONER

Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten.

Aviso

¡Advertencia!

TA VARE PÅ DISSE INSTRUKSJONENE

INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você está em uma situação que poderá ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer equipamento, tenha conhecimento dos perigos envolvidos no manuseio de circuitos elétricos e familiarize-se com as práticas habituais de prevenção de acidentes. Utilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo.

GUARDE ESTAS INSTRUÇÕES

INSTRUCCIONES IMPORTANTES DE SEGURIDAD

Este símbolo de aviso indica peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considere los riesgos de la corriente eléctrica y familiarícese con los procedimientos estándar de prevención de accidentes. Al final de cada advertencia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo.

GUARDE ESTAS INSTRUCCIONES

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Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover)

Preface

Varning!

VIKTIGA SÄKERHETSANVISNINGAR

Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning.

SPARA DESSA ANVISNINGAR

Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover)

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Preface

Cisco Unity Documentation

For descriptions and URLs of Cisco Unity documentation on Cisco.com, refer to the Documentation Guide for Cisco

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_documentation_roadmaps_list.ht ml.

Unity. The document is shipped with Cisco Unity and is available at

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco

What’s

New in Cisco Product Documentation, which also lists all new and revised Cisco technical

documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

documents, see the monthly

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Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover)

Preface

xii

Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover)

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CHA PTER

Overview of Mandatory Tasks for Installing Cisco Unity

Note If you are upgrading Cisco Unity, refer instead to the Reconfiguration and Upgrade Guide for

Cisco Unity for upgrade instructions.

Use the following high-level task list to install the Cisco Unity system correctly. The tasks reference detailed instructions in the Cisco noted. Follow the documentation for a successful installation.

The task list leads you through the complete installation of the Cisco Unity system—from installing and configuring the Cisco management data; to setting up optional features, such as networking; to backing up Cisco

Note Cisco assumes that the Domino environment is already set up and working before the Cisco Unity

system is installed.

Unity server; to populating the Cisco Unity system with subscriber and call

Unity installation guide, and in other Cisco Unity documentation as

Unity.

The list is divided into seven parts. Some of the tasks apply only to specific situations, and are noted as such. If a task does not apply to your situation, skip it.

Part 1: Installing and Configuring the Cisco Unity Server

The tasks in Part 1 reference chapters in the Cisco Unity installation guide, unless otherwise noted.

1. Confirm that you are using the correct version of the Cisco Unity installation guide for your

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configuration. This version of the guide is for Cisco Domino (without Cisco guides, refer to the document Use the Installation Guide That Matches the Cisco Configuration at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

2. Verify the following requirements: a. System requirements for the Cisco Unity 5.x system. Refer to the applicable version of System

Requirements for Cisco

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

Unity failover). For a list of configurations and applicable installation

Unity at

Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover)

Unity 5.0(1) and later Unified Messaging with

Unity 5.x

1-1

Part 1: Installing and Configuring the Cisco Unity Server

b. Requirements for integrating the phone system(s). Refer to the “Requirements” section of the

applicable Cisco

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configur ation_guides_list.html.

c. If the system is using Cisco Unity Bridge Networking: Requirements for the Bridge. Refer to the

applicable version of System Requirements, and Supported Hardware and Software for

Cisco

Unity Bridge at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

d. If the system is using any Cisco Unity networking option (including the Bridge): Requirements

for the networking option. Refer to Networking Options Requirements for Cisco

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

3. Gather the documentation and tools for the installation, download the latest Cisco Unity Server

Updates wizard and other software, and determine the drive locations for application, log, and database files that you will need later in the installation. See

Installation.”

4. Set up or program the phone system(s) and extensions to enable the integration(s) with Cisco Unity.

Refer to the “Programming the <Name> Phone System” section of the applicable Cisco integration guide(s) at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuratio n_guides_list.html.

Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity

Unity integration guide(s) at

Unity at

Chapter 2, “Preparing for the

Unity

5. Install voice cards in the Cisco Unity server or an expansion chassis; set up the server and attach

peripheral devices, if applicable; and make connections from the phone system. See

Chapter 3,

“Setting Up the Hardware.”

6. Configure the RAID arrays, if applicable, install Windows Server 2003 or Windows 2000 Server,

and create the partitions, if applicable. See

7. Obtain Cisco Unity license files, and use the Cisco Unity System Preparation Assistant to configure

Chapter 4, “Installing the Operating System.”

the operating system and install required software components. Then set up the server in the Windows networking environment. See

8. Prepare the Domino server for Cisco Unity, and install and configure Lotus Notes on the

Cisco

Unity server. See Chapter 6, “Setting Up Domino and Installing Lotus Notes.”

9. Create the accounts required for the Cisco Unity installation, and set rights and permissions. See

Chapter 5, “Customizing the Cisco Unity Platform.”

Chapter 7, “Creating Accounts for the Installation and Granting Permissions.”

10. Decide whether to set up Cisco Unity to use SSL and install the Microsoft Certificate Services

component, if applicable, then use the Cisco and configure Cisco

Unity software, and to set up the Cisco Personal Communications Assistant to

use SSL, if applicable. You also set up the Cisco

Unity Installation and Configuration Assistant to install

Unity Administrator and the Status Monitor to use SSL, if applicable, then secure the Example Administrator account against toll fraud, and move SQL Server or MSDE database files and transaction logs, if applicable. See

Chapter 8, “Installing and

Configuring Cisco Unity Software.”

11. Install any optional software. See Chapter 9, “Installing Optional Software.”

12. Determine the authentication method that you want to use for the Cisco Unity Administrator web

application, and configure IIS, as applicable. See

Chapter 10, “Setting Up Authentication for the

Cisco Unity Administrator.”

13. Store all of the software that was shipped with Cisco Unity together in a location that is safe and can

be readily accessed. You may need the discs later to upgrade or to otherwise modify the Cisco system, or Cisco

TAC may require you to access them during a service call.

Unity

1-2

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Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity

Part 2: Installing and Configuring a Voice-Recognition Server

14. Install and configure a voice-recognition server, if applicable. See Appendix C, “Installing and

Configuring a Voice-Recognition Server.”

Part 3: Populating the Cisco Unity System with Subscriber and Call Management Data

You do most of the tasks in Part 3 by using the Cisco Unity Administrator. (For information on logging on to the Cisco Administrator” chapter of the System Administration Guide for Cisco

The tasks reference chapters in the System Administration Guide for Cisco Unity Release 5.x that contain detailed information; the guide is available at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.

15. Define system schedules: a. Identify standard business hours.

Unity Administrator and on using it, refer to the “Accessing and Using the Cisco Unity

Unity.)

b. Identify closed and weekend hours. c. Create custom schedules, if necessary. d. Identify holidays.

Refer to the “Creating and Modifying Schedules” and “Identifying Days as Holidays” sections in the “Call Management Overview” chapter.

16. Set up phone, GUI, and TTS languages (including TTY, if applicable). Refer to the “Managing

Languages” chapter.

17. Set up third-party fax, if applicable.

18. Create a call management plan. Refer to the “Creating and Implementing a Call Management Plan”

section in the “Call Management Overview” chapter.

19. Prepare to create regular subscriber accounts. Refer to the “Issues to Consider Before Creating

Regular Subscriber Accounts” section in the “Managing Subscriber Accounts” chapter.

a. Confirm that you have the necessary permissions for creating subscriber accounts and that

Cisco

Unity is configured properly to work with the message store.

b. Confirm that you have the applicable licenses. c. Determine password and account lockout policy for Cisco Unity phone access. d. Determine logon, password, and account lockout policy for Cisco Unity web access. e. Decide whether to set up enhanced phone security.

f. Review, change, and create classes of service.

g. Create restriction tables, and assign them to the appropriate class(es) of service.

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h. Create public distribution lists.

i. Review, create, and modify subscriber templates. Secure phone passwords. j. Confirm that the address book(s) listed on the System > Configuration > Subscriber Address

Books page in the Cisco you create subscriber accounts.

Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover)

Unity Administrator contain the user data that you want to import when

1-3

Part 4: Setting Up Networking Options (If Applicable)

20. Test the system configuration: a. Add a single subscriber (refer to the “Managing Subscriber Accounts” chapter). After you

create the subscriber account, the Domino server needs additional time to enable IBM Lotus Domino Unified Communications (DUC) for Cisco for the user. Wait several minutes before proceeding with Task

b. Use the phone to log on to Cisco Unity as the test subscriber, record a name, and set a phone

password. Hang up.

c. Call Cisco Unity and log on as the test subscriber again to confirm that the password, greeting,

and conversation specified for the subscriber are working properly. Confirm that the subscriber inherited the correct class of service by testing any applicable features by phone. (If the Cisco

Unity conversation indicates that messages are not yet available, it may be that the Domino server has not finished enabling the subscriber account to use DUC for Cisco. Wait a few more minutes, and try again.)

d. Log on to the Cisco Personal Communications Assistant (PCA) as the test subscriber. If you

gave the test subscriber the required class of service rights, test to see if you can browse from the Cisco

e. Make corrections to the system configuration as necessary.

PCA Welcome page to the Cisco Unity Assistant.

Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity

21. Create subscriber accounts. Refer to the “Managing Subscriber Accounts” chapter.

22. Modify individual subscriber accounts as needed. Refer to the “Modifying Subscriber Accounts”

section in the “Managing Subscriber Accounts” chapter.

23. Add individual subscribers to public distribution lists, as needed. (For example, assign subscribers

to screen those messages left in Cisco

Unity that are not associated with a specific recipient, such as those left to the Unaddressed Messages distribution list or for the Opening Greeting call handler.) Refer to the “About Message Handling” section in the “Messaging and Default Accounts Overview” chapter.

24. Implement, then test the call management plan you created in Task 18.: a. Create call handlers. Refer to the “Managing Call Handlers” chapter. b. Specify directory handler settings. Refer to the “Managing Directory Handlers” chapter. c. Create interview handlers. Refer to the “Managing Interview Handlers” chapter. d. Set up call routing. Refer to the “Creating and Modifying Call Routing Rules” section in the

“Call Management Overview” chapter.

25. As applicable, set up subscriber phones to access Cisco Unity, and set up Cisco Unity features that

subscribers will use, such as IBM Lotus Notes with DUC for Cisco, text-message notifications, and Message Monitor. Refer to the “Setting Up Subscriber Workstations” chapter.

Part 4: Setting Up Networking Options (If Applicable)

1-4

26. If the system is using Digital Networking: Set up Digital Networking. Refer to the “Digital

Networking” chapter of the Networking Guide for Cisco

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html.

27. If the system is using Internet Subscribers: Set up Internet subscribers. Refer to the “Internet

Subscribers” chapter of the Networking Guide for Cisco

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html.

Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover)

Unity Release 5.x at

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Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity

Part 5: Customizing the Cisco Unity Conversation

28. If the system is using AMIS Networking: Set up AMIS Networking. Refer to the “AMIS Networking”

chapter of the Networking Guide for Cisco

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html.

29. If the system is using VPIM Networking: Set up VPIM Networking. Refer to the “VPIM

Networking” chapter of the Networking Guide for Cisco

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html.

30. If the system is using Bridge Networking: Install the Cisco Unity Bridge server. Refer to the

“Overview of Mandatory Tasks for Installing the Cisco

Installation Guide for Cisco

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

31. If the system is using Bridge Networking: Set up Cisco Unity and the Bridge for networking. Refer

to the “Setting Up Cisco

Guide for Cisco

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html.

Unity Bridge at

Unity and the Bridge for Networking” chapter of the applicable Networking

Unity Release 5.x at

Unity Bridge” chapter of the applicable

Part 5: Customizing the Cisco Unity Conversation

32. When callers access Cisco Unity by phone, they hear a set of prerecorded instructions and options

known as the Cisco customize the conversations that subscribers and unidentified callers hear in several ways.

For example, you may want to change how Cisco Unity handles messages that are interrupted by disconnected calls, specify that Cisco when they send messages, offer “Easy” Sign-In and system transfers, or specify that Cisco plays additional caller information when subscribers play messages.

You may also want to set up the Cisco Unity Greetings Administrator or the Cisco Unity Broadcast Message Administrator for system administrators to use.

Refer to the “Cisco Unity Conversation Overview” chapter of the System Administration Guide for

Cisco

Unity Release 5.x at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html for

details on these and other conversation customizations.

Unity conversation (also know as the TUI, or telephone user interface). You can

Part 6: Backing Up Cisco Unity

33. Back up Cisco Unity. Refer to the “About Backing Up a Cisco Unity System” chapter of the

Maintenance Guide for Cisco

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.

Unity Release 5.x at

Unity prompts subscribers to record first and then address

Unity

Part 7: Training

34. Train subscribers, operators, and support desk personnel to use Cisco Unity. Refer to the

“Subscriber Orientation” chapter of the System Administration Guide for Cisco

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.

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Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity

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CHA PTER

Preparing for the Installation

In this chapter, you do the following tasks in the order listed:

1. Gather the documentation and tools needed for the installation. See the “Gathering Documentation

and Tools” section on page 2-1.

2. Download the software needed for the installation. See the “Downloading Software for the

Installation” section on page 2-2.

3. Determine and record the file locations for application, log, and database files on the Cisco Unity

system. See the

page 2-4.

When you are finished with this chapter, return to Chapter 1, “Overview of Mandatory Tasks for

Installing Cisco Unity” to continue installing the Cisco Unity system correctly:

Note The tasks in the list reference detailed instructions in the Cisco Unity installation guide and in other

Cisco Unity documentation. Follow the documentation for a successful installation.

“Determining the Locations for Files on the Cisco Unity Server” section on

Gathering Documentation and Tools

You need the following items during the installation and configuration of the Cisco Unity system:

• Access to the following Cisco Unity documentation.

–

Release notes for the applicable version of Cisco Unity.

–

Release notes for the applicable version of Cisco Security Agent for Cisco Unity, if applicable.

–

The correct version of the Cisco Unity installation guide for your configuration. (Refer to the document Use the Installation Guide That Matches the Cisco Unity 5.x Configuration at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

)

–

The Documentation Addendum for Cisco Unity for the applicable version of Cisco Unity (for versions 5.1 and later).

–

Specifications for the server on which you are installing Cisco Unity. (Refer to the Cisco Unity Supported Platforms List at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_data_sheets_list.html.)

–

The Cisco Unity integration guide(s) for your phone system(s).

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Downloading Software for the Installation

–

If you are integrating Cisco Unity with Cisco Unified Communications Manager (CM) (formerly known as Cisco Unified CallManager), release notes for the applicable version of the Cisco

Unity-CM TSP.

–

The System Administration Guide for Cisco Unity.

–

If you are setting up Cisco Unity Digital Networking, AMIS or VPIM networking, or Internet subscribers, the Networking Guide for Cisco

–

If you are setting up Bridge Networking, release notes for the applicable version of the Cisco

Unity Bridge, the Installation Guide for Cisco Unity Bridge, and the Networking Guide

for Cisco

Unity Bridge. Also, release notes for the applicable version of Cisco Security Agent Unity Bridge, if applicable.

Unity.

Cisco Unity documentation is available at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/tsd_products_support_series_home.htm l.

• Two test phones.

Downloading Software for the Installation

Chapter 2 Preparing for the Installation

Revised May 1, 2008

This section lists the software needed to install Cisco Unity. If your Cisco Unity DVDs are an earlier version than the currently shipping version, download all of the software listed in this section.

Note the following considerations:

• The downloads may total several GB. Use a computer with a high-speed Internet connection, and

confirm that the computer has sufficient disk space or has access to a network drive with sufficient disk space.

• Most downloads are self-extracting executable files. When downloads are complete, extract the

updates and burn DVDs that contain the extracted files. Then delete the downloaded .exe files to free disk space.

For detailed instructions on downloading software and burning DVDs, refer to the “Installation and Upgrade Information” section of the applicable release notes, available at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Caution Until you have installed all of the recommended service packs and updates, and, optionally,

Cisco Security Agent for Cisco on the Cisco Cisco

Unity server have significant security vulnerabilities. Do not connect the

Unity server to the network to install software. Instead, burn DVDs that contain the

Unity and antivirus software, third-party components installed

downloaded software, and install the software from the DVDs.

• The Cisco Unity documentation instructs you when to install the software you download.

Note To access the software download page, you must be logged on to Cisco.com as a registered user.

Download the following software for all installations. Even if you have Cisco Unity DVDs for the currently shipping version, we recommend that you download the software, some of which may have been released or updated after the discs were produced.

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Cisco Unity Software

Disc images for the currently shipping Cisco Unity version, including:

• The Cisco Unity installation disc.

• The discs for Cisco Unity languages that you want to install on the server (other that U.S. English,

which is automatically installed on all systems).

• The applicable Cisco Unity Service Pack discs for the version of Cisco Unity that you are installing.

You always need Service Pack disc

Before you install Cisco Unity, you must install the Microsoft service packs that were required for that version of Cisco that were qualified for use with Cisco

Refer to the “Downloading Software for Cisco Unity <Version>” section of the applicable Release Notes

for Cisco

Unity at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Updated PBXLink or PIMG Firmware

If the phone system integration includes PBXLink boxes or PIMG units, updated PBXLink or PIMG firmware. For instructions on downloading updated firmware, refer to the “Setting Up the PBXLink Box” section or the “Setting up the PIMG Units” section in the applicable Cisco Integration guides are available at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_g uides_list.html.

Downloading Software for the Installation

1, which contains the Cisco Unity System Preparation Assistant.

Unity. After you install Cisco Unity, you can install any later service packs

Unity.

Unity integration guide.

Latest Microsoft Service Packs and Cisco Unity Server Updates Wizard

Download the following software:

• For the Microsoft software that you are installing on the Cisco Unity server, the latest service packs

recommended for use with Cisco Any service packs that are qualified for use with Cisco

Unity, if later than the service packs shipped with Cisco Unity.

Unity after the most recent Cisco Unity release are available on the Microsoft Updates Software Download page at

http://www.cisco.com/cgi-bin/tablebuild.pl/unity_msft_updates. Also download or print the

installation instructions.

For a list of the service packs that are recommended, refer to the section “Recommended Service Packs—Cisco Unity Server” in the System Requirements for Cisco Cisco

Unity, at

Unity for your version of

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

• The latest Cisco Unity Server Updates Wizard, which automatically installs the latest Microsoft

updates for Windows and for SQL Server or MSDE that are recommended for use with Cisco and, optionally, the latest version of the Cisco Security Agent for Cisco Microsoft Updates for Cisco

Unity Software Download page at

Unity. Available on the

Unity

http://www.cisco.com/cgi-bin/tablebuild.pl/unity_msft_updates.

For information on the Microsoft updates and the version of Cisco Security Agent for Cisco Unity that are installed by the Server Updates Wizard, refer to Software Installed by the Cisco

Unity Server

Updates Wizard at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

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Chapter 2 Preparing for the Installation

Determining the Locations for Files on the Cisco Unity Server

The platform overlay and RAID configuration of the Cisco Unity server determines the choices you make later in the Cisco

• How you manually configure partitions if you are installing Windows using a retail Windows disc.

(If you install Windows using the Cisco configured automatically.)

• Where you choose to install applications, logs, and database files.

Using the applicable section, make note of the locations for files on the Cisco Unity server that you are installing:

• Locations for Files on a Platform Overlay 1 or Overlay 2 Server, page 2-4

• Locations for Files on a Platform Overlay 3 Server, page 2-5

Following these recommendations will:

• Maximize performance, data integrity, and reliability for Cisco Unity, and SQL Server or MSDE

transaction logs.

• Maximize performance, data storage, and access capacity for Cisco Unity data.

Unity installation guide, including:

Unity Platform Configuration discs, partitions are

For information on the platform overlay, RAID configuration, maximum number of Cisco Unity subscribers, and other specifications for the server on which you are installing Cisco

Cisco

Unity Supported Platforms List at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_data_sheets_list.html.

The Cisco Unity installation guide alerts you when to refer to the file locations later in the installation process.

Locations for Files on a Platform Overlay 1 or Overlay 2 Server

Table 2-1 lists the file locations for Cisco Unity Platform Overlay 1 servers.

Note Except for the system partition, drive C:, different letters may be used to label the partitions.

Ta b l e 2-1 Locations for Files on a Platform Overlay 1 or Overlay 2 Server

Partition Files

C • Operating system

• Pagefile

• For systems up to 32 ports: MSDE 2000 program files (The default partition for

MSDE

2000 program files is drive C: and cannot be changed.)

D • SQL Server 2000 or MSDE 2000 databases

Unity, refer to the

2-4

• SQL Server 2000 or MSDE 2000 transaction logs

• Unity Message Repository (UMR)

• Program files, including Cisco Unity and Notes and, for systems over 32 ports,

SQL

Server 2000

• Cisco Unity trace logs

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Determining the Locations for Files on the Cisco Unity Server

Locations for Files on a Platform Overlay 3 Server

Table 2-2 lists the locations for Cisco Unity Platform Overlay 3 servers.

Note Except for the system partition, drive C:, different letters may be used to label the partitions.

Ta b l e 2-2 Locations for Files on a Platform Overlay 3 Server

Disk Array

First C • Operating system

First D • Program files, including Cisco Unity and SQL Server 2000

Second E • SQL Server 2000 databases

Partition Files

• Pagefile

• Cisco Unity trace logs

• SQL Server transaction logs

• Unity Message Repository (UMR)

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CHA PTER

Setting Up the Hardware

In this chapter, you do the following tasks in the order listed:

1. If the Cisco Unity system is using voice cards to integrate with a circuit-switched phone system:

Install voice cards. See the

2. Set up the Cisco Unity server. See the “Attaching Peripheral Devices and Making Connections from

the Phone System” section on page 3-4.

When you are finished with this chapter, return to Chapter 1, “Overview of Mandatory Tasks for

Installing Cisco Unity,” to continue installing the Cisco Unity system correctly.

Note The tasks in the list reference detailed instructions in the Cisco Unity installation guide and in other

Cisco Unity documentation. Follow the documentation for a successful installation.

“Installing Voice Cards” section on page 3-1.

Installing Voice Cards

Note If the system is not using voice cards to integrate with a circuit-switched phone system, skip this section.

All voice cards must be installed in the same server or in the same expansion chassis. If all voice cards do not fit in the Cisco

All Cisco Unity-compatible voice cards are 33-MHz PCI cards. Universal PCI (uPCI) cards work in either 5-Vdc or 3.3-Vdc PCI and PCI-X slots, while non-universal PCI cards work only in 33-MHz (5-Vdc) slots.

If you are installing a uPCI voice card, you can generally place the card in any physically compatible slot in the server or expansion chassis. However, if the slot you choose is a 3.3-Vdc PCI or PCI-X slot (designed to be 66 segment will slow down to 33 card is placed in a PCI-X slot next to a 133-MHz RAID controller and they share the same logical segment, the RAID controller speed is reduced to 33

Refer to the manufacturer documentation for detailed PCI bus topology information before deciding final slot placement of 3.3-Vdc or 5-Vdc, 33-MHz voice cards.

Note that if you view a voice card by using Windows Device Manager, the card may be displayed as an unknown PCI device, with a warning stating that the drivers for the device are not installed. A Found New Hardware wizard may also appear for each card during installation or when the Cisco is restarted. These conditions are both expected behavior, and do not indicate an error or a condition

MHz or faster), that slot and the slot adjacent to it on the same logical PCI bus

Unity server, then you must install all of them in an expansion chassis.

MHz to accommodate the 33-MHz card. (For example, if a 33-MHz voice

MHz.)

Unity server

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Chapter 3 Setting Up the Hardware

requiring action. You can disable the Found New Hardware wizard to prevent it from appearing when the Cisco procedure later in the installation process (

Unity server is restarted. The Cisco Unity installation guide alerts you when to do the

“Disabling the Found New Hardware Wizard for the Voice

Cards” section on page 5-11).

Warning

This unit is intended for installation in restricted access areas. A restricted access area can be accessed only through the use of a special tool, lock and key, or other means of security.

Statement 1017

Read the installation instructions before connecting the system to the power source.

Statement 1004

Before working on a system that has an on/off switch, turn OFF the power and unplug the power cord.

Statement 1

This equipment must be grounded. Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor. Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available.

Statement 1024

There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

Statement 1015

Warning

To prevent bodily injury when mounting or servicing this unit in a rack, you must take special precautions to ensure that the system remains stable. The following guidelines are provided to ensure your safety:

• This unit should be mounted at the bottom of the rack if it is the only unit in the rack.

• When mounting this unit in a partially filled rack, load the rack from the bottom to the top with the heaviest component at the bottom of the rack.

• If the rack is provided with stabilizing devices, install the stabilizers before mounting or servicing the unit in the rack.

Statement 1006

Before opening the chassis, disconnect the telephone-network cables to avoid contact with telephone-network voltages.

Statement 2

Do not work on the system or connect or disconnect cables during periods of lightning activity.

Statement 1001

To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord.

Statement 1023

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Installing Voice Cards

Warning

Only trained and qualified personnel should be allowed to install, replace, or service this equipment.

Statement 1030

Warning

This equipment is to be installed and maintained by service personnel only as defined by AS/NZS 3260 Clause 1.2.14.3 Service Personnel.

Warning

The safety cover is an integral part of the product. Do not operate the unit without the safety cover installed. Operating the unit without the cover in place will invalidate the safety approvals and pose a risk of fire and electrical hazards.

Warning

Blank faceplates and cover panels serve three important functions: they prevent exposure to hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI) that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not operate the system unless all cards, faceplates, front covers, and rear covers are in place.

Statement 1029

To Install Voice Cards in the Cisco Unity Server or in an Expansion Chassis

Step 1 If the server is on, shut it down.

Statement 88

Statement 117

Step 2 Unplug the power cord. Step 3 Attach an antistatic wrist strap, and ground yourself to the server.

Warning

During this procedure, wear grounding wrist straps to avoid ESD damage to the card. Do not directly touch the backplane with your hand or any metal tool, or you could shock yourself.

Statement 94

Step 4 Set the switches and jumpers on each card. See the “Hardware Settings” section for your cards in

Appendix A, “Voice Cards and PIMG Units.”

Some cards include hardware settings that indicate which card is first, which is second, and so on. If you are installing more than one card of the same model, keep the cards in order so you can install them in the correct order in

Step 6.

If you are installing Intel Dialogic D/120JCT-Euro or D/240PCI-T1 cards, do not do the procedure in the “Software Settings” section for your cards in

Appendix A, “Voice Cards and PIMG Units,” at this time.

The Cisco Unity installation guide alerts you when to do the procedure later in the installation process.

Step 5 If you are not using a PCI expansion chassis, skip to Step 6.

If you are using a PCI expansion chassis, install the host card in a PCI slot that can be used for the host card. For information on which servers support using an expansion chassis and on which slots in those servers can be used for expansion chassis host cards, see the Cisco

Unity Supported Platforms List at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_data_sheets_list.html.

Note the following:

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• If the slot location of a customer-provided server management card (such as Hewlett-Packard

Remote Insight Lights-Out Edition) conflicts with a required host card slot, the host card takes precedence.

• Using an unapproved slot for the host card can cause a conflict with the RAID controller card.

Step 6 Insert each voice card firmly into its slot in the server or in the expansion chassis, and fasten each card

to the back plate with a screw. Note the following considerations, as applicable:

• If you are installing more than one voice card of the same model, and if the cards include a hardware

setting that indicates which card is first, second, and so on, install the cards in the order specified by the hardware settings.

• If you are installing voice cards of different models in the same server, install cards of the same

model adjacent to one another.

• Choose a physically compatible slot in an appropriate bus segment. Refer to the manufacturer

documentation for detailed PCI bus topology information.

Caution Placing a 33-MHz Intel Dialogic voice card in a physical interface slot in the same logical

segment as a 66-MHz PCI or 100-to-133-MHz PCI-X interface card will slow both slots in the logical segment to 33 MHz, degrading performance of the whole platform.

Chapter 3 Setting Up the Hardware

Step 7 If you are installing multiple voice cards that have H.100 bus connectors, cable the cards together. On

each card, connect the cable so the red stripe on the cable corresponds with pin 1 on the card connector. Confirm that the connectors are firmly seated.

Caution If you do not cable cards together as required, the voice card software will not start, and

Cisco Unity will not answer calls.

If the cable has more connectors than the server has voice cards, use the first and last connectors, and leave unused connectors in the middle of the cable. If the end of a cable is allowed to dangle loose, it can act as a radio antenna and pick up noise from the bus.

If you are cabling three or more cards together, connect the first connector on the cable to the first card, the second connector to the second card, and so on.

Attaching Peripheral Devices and Making Connections from the Phone System

We recommend that you connect the Cisco Unity server to a dedicated uninterruptible power supply.

A Cisco Unity server purchased from Cisco is configured for a specific hardware setup. Do not add or change any hardware on the server, except to add voice cards, memory, a tape drive, an external modem, or a rail kit.

3-4

To Attach Peripheral Devices and to Make Connections from a Circuit-Switched Phone System

Step 1 Place the server in a dry, cool area that is free of dust. Note the following considerations, as applicable:

• If the Cisco Unity server will be connected to the network, place it near a network connection.

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Chapter 3 Setting Up the Hardware

• If the Cisco Unity system is using voice cards to integrate with a circuit-switched phone system,

place the server near the phone system.

• If the Cisco Unity system is using PIMG units to integrate with a circuit-switched phone system,

place the PIMG units near the phone system and near a network connection.

Caution Do not attach the network cable to the server until you have installed the Microsoft service

Step 2 Attach any supported peripheral devices to the server. Follow the manufacturer installation and test

instructions.

Step 3 If Cisco Unity is integrated with a circuit-switched phone system: Make the necessary connections from

the phone system. See the applicable integration guide.

Cisco Unity integration guides are available at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_g uides_list.html.

Attaching Peripheral Devices and Making Connections from the Phone System

packs and updates recommended for use with Cisco

Unity. The Cisco Unity installation guide alerts you when to install the service packs and updates, and when to connect to the network later in the installation process.

For pinout information, see the “Voice Cards and PIMG Units” appendix.

Step 4 If Cisco Unity is integrated with a circuit-switched phone system, you are installing the Cisco Unity

system outside the United States, and the server contains voice cards that came with a ferrite clamp: Attach the clamp around the analog phone lines as close to the server as possible.

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CHA PTER

Installing the Operating System

In this chapter, you do the following tasks in the order listed:

1. Review considerations for installing Windows. See the “Considerations for Installing Windows”

section on page 4-2.

2. If you are installing Windows by using a retail Windows disc: Configure the RAID arrays. See the

“Configuring the RAID Arrays (Selected Installations)” section on page 4-3.

3. Install Windows Server 2003 or Windows 2000 Server by using the applicable procedure based on

the considerations you reviewed in Task

• Installing Windows Server 2003 by Using the Cisco Unity Platform Configuration Discs,

page 4-4

• Installing Windows 2000 Server by Using the Cisco Unity Platform Configuration Discs,

page 4-6

• Installing Windows Server 2003 by Using a Retail Windows Server 2003 Disc, page 4-8

• Installing Windows 2000 Server by Using a Retail Windows Server 2000 Disc, page 4-9

4. If you installed Windows by using a retail Windows disc: Create the partitions according to the

storage configuration requirements for the platform. See the

page 4-11.

1.:

“Creating the Partitions” section on

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If you installed Windows by using the Platform Configuration discs, partitions of the correct sizes were created automatically.

5. If the Cisco Unity server will have more than 96 ports: Add the 3GB and userva switches to the

boot.ini file. See the

When you are finished with this chapter, return to Chapter 1, “Overview of Mandatory Tasks for

Installing Cisco Unity,” to continue installing the Cisco Unity system correctly.

Note The tasks in the list reference detailed instructions in the Cisco Unity installation guide and in other

Cisco Unity documentation. Follow the documentation for a successful installation.

“Adding 3GB and userva Switches to the Boot.ini File” section on page 4-12.

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Considerations for Installing Windows

In general, we recommend that you install Windows Server 2003 on the Cisco Unity server. Microsoft will produce service packs and security updates for Windows Server it does for Windows

Note the considerations in the following sections:

• Windows Server 2003 Considerations, page 4-2

• Windows 2000 Server Considerations, page 4-2

• Additional Considerations for Both Windows Versions, page 4-2

Windows Server 2003 Considerations

• If Windows Server 2003 is installed on the Cisco Unity server, voice cards and Dialogic software

will not function correctly. Consequently, circuit-switched phone system integrations that use voice cards are not supported for use with a Cisco installed. (IP integrations—Cisco Unified use with a Cisco

• The Cisco Unity Platform Configuration discs for all servers install the Windows Server 2003

Multilingual User Interface (MUI) as well as Windows in English. The MUI allows you to change the language of the Windows user interface to the other operating-system languages supported for use with Cisco

2000 Server.

Unity server on which Windows Server 2003 is

CM and SIP—and PIMG integrations are supported for

Unity server on which Windows Server 2003 is installed.)

Unity: French, German, and Japanese.

Chapter 4 Installing the Operating System

2003 for several years longer than

Windows 2000 Server Considerations

The Cisco Unity Platform Configuration discs install Windows 2000 Server in English and do not install the Multilingual User Interface (MUI). If you want to display the Windows 2000 Server user interface in French, German, or Japanese, you must install Windows by using one of the following discs:

• A localized installation disc. You must purchase a retail Windows 2000 Server disc localized in the

desired language.

• A Windows 2000 Server disc that includes the MUI, which is available only through Microsoft

volume-licensing programs. The MUI allows you to change the language of the Windows user interface to the other operating-system languages supported for use with Cisco Unity: French, German, and Japanese.

Additional Considerations for Both Windows Versions

• If you install Windows by using the Cisco Unity Platform Configuration discs or an

English-language retail disc, you must install the English-language version of all third-party software on the Cisco

• The Cisco Unity Server Updates wizard, which automatically installs the latest Microsoft updates

recommended for use with Cisco Server Updates wizard to install updates only in the following cases:

–

You installed Windows by using the Platform Configuration discs.

Unity server.

Unity, installs only English-language updates. You can use the

4-2

–

You installed Windows by using an English-language retail disc, with or without the MUI.

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Chapter 4 Installing the Operating System

Configuring the RAID Arrays (Selected Installations)

If you install a non-English version of Windows, you cannot use the Server Updates wizard to install updates. We recommend that you download the updates from the Microsoft website and manually install them, or download and install them by using Windows Automatic Update. (For more information on Windows Automatic Update, refer to the “Support Policy for Windows Automatic Update” section in Supported Hardware and Software, and Support Policies for Cisco

5.x For a list of the updates currently recommended for use with Cisco Installed by the Cisco

Unity Server Updates Wizard. Both documents are available at

Unity, refer to Software

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.)

Configuring the RAID Arrays (Selected Installations)

If you are installing Windows using the Cisco Unity Platform Configuration discs, or if the system is not using RAID, skip this section.

Do this section only if the system is using hardware-based RAID. (Software-based RAID is not supported.)

To configure the arrays, you group the physical disks into logical disks and assign a RAID type to each logical disk. The server manufacturer provides a disc that contains utilities for several setup tasks, including configuring RAID arrays. Use the disc to configure the arrays when the Cisco was not purchased from Cisco.

The following discs are provided by server manufacturers:

Unity Release

Unity server

Hewlett-Packard IBM

Hewlett-Packard SmartStart

IBM ServerGuide (Windows Server 2003 only)

The following procedure contains only general steps. For detailed instructions on using a specific array-configuration utility, refer to the manufacturer documentation.

To Configure the RAID Arrays by Using the Manufacturer-Provided Utility

Step 1 Start the Cisco Unity server, and insert the manufacturer disc in the DVD drive. Step 2 On the main menu, select the array-configuration utility. Step 3 For each logical disk needed, group physical disks of the same make and model, and assign a RAID type.

For information on the recommended RAID configuration for the server, refer to the Cisco Unity Supported Platforms List at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_data_sheets_list.html.

Step 4 Follow the manufacturer instructions to complete the configuration.

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Chapter 4 Installing the Operating System

Installing Windows Server 2003 by Using the Cisco Unity Platform Configuration Discs

A Cisco Unity server purchased from Cisco ships with Platform Configuration discs that contain a utility to install Windows Server includes the Windows Server by the version of Cisco created.

Installing Windows Server 2003 by using the Cisco Unity Platform Configuration discs reduces the Cisco

Unity system installation time and ensures that the required operating system and components, drivers, and service packs are installed and configured correctly. In addition, the partitions are automatically set up.

Caution Do not attach the network cable to the server until you have installed the Microsoft service packs and

updates recommended for use with Cisco install the service packs and updates, and when to connect to the network later in the installation process.

2003 by restoring an image that is customized for the platform. The image

2003 components, subcomponents, and service packs that were required

Unity that was shipping at the time that the Platform Configuration discs were

Unity. The Cisco Unity installation guide alerts you when to

To Install Windows Server 2003 by Using the Cisco Platform Configuration Disc (Selected Servers Only)

Step 1 Remove any devices that are connected to a USB port on the server.

Caution If you leave USB devices plugged into the server during Windows configuration, the devices may be

interpreted as storage devices. As a result, Windows will not create hard-disk partitions that are required by Cisco Unity Setup, and Setup will fail.

Step 2 Start the server, and insert the Cisco Unity Platform Configuration disc in the DVD drive. Step 3 Restart the server. Step 4 If you are using a server manufactured by Hewlett-Packard, skip to Step 5.

If you are using a server manufactured by IBM and the following message appears:

“The ServeRAID firmware and BIOS installed on your system must be upgraded or downgraded to be compatible with the RAID drivers on the Cisco Platform Configuration disc. For information on upgrading or downgrading, refer to the Cisco Technical Note Upgrading or Downgrading ServeRAID Firmware and BIOS on IBM Servers on Cisco.com.”

do the procedures in the tech note RAID-Controller Firmware and RAID BIOS on IBM Servers Upgrade or Downgrade Procedure at

http://www.cisco.com/en/US/products/ps6509/tsd_products_support_install_and_upgrade_technotes_li st.html (the document title changed). Then return to Step 2 of this procedure.

If you are using an MCS-7815I-3.0-ECS1 or MCS-7815-I1-ECS1 server and the server will not boot from the Cisco

MCS-7815I-3.0-xxx1 and MCS-7815-I1-xxx1 (Shipped Before March 2005) DVD-ROM Drive Does Not Consistently Boot at

http://www.cisco.com/en/US/products/ps6509/tsd_products_support_install_and_upgrade_technotes_li st.html. Then return to Step 2 of this procedure.

Step 5 If you are using a server manufactured by IBM, skip to Step 6.

Unity Platform Configuration disc, do the procedures in the tech note

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Chapter 4 Installing the Operating System

If you are using a server manufactured by Hewlett-Packard, choose a language for the operating system and the locale.

The remaining Windows Server 2003 installation screens will be in English, but when the Windows installation is complete, the Windows user interface will display in the language you selected.

Step 6 Follow the on-screen prompts until you are prompted to choose a licensing mode. Step 7 Click Per Server, and click Next. Step 8 Enter a name for the server (netBIOS name). Use only alphabetical characters A to Z and a to z,

numerical characters 0 characters.

Caution Using other characters in the server name is not supported by DNS.

If there is more than one Cisco Unity server in an Active Directory forest, give each Cisco Unity server a name that is unique in the first the Active Directory accounts that it creates. For example, the following names would cause communication problems: CiscoUnitySrvr1 and CiscoUnitySrvr2.

Step 9 Click Next.

Installing Windows Server 2003 by Using the Cisco Unity Platform Configuration Discs

to 9, and hyphens (-). We recommend that you assign a name with 15 or fewer

14 characters, or Cisco Unity will have problems communicating with

Step 10 Enter and confirm a password for the Administrator account.

Caution If you are using a server manufactured by Hewlett-Packard and you chose a language other than English

Step 5, note that until Windows installation has finished, the keyboard layout is the English-language

QWERTY keyboard layout, not the standard keyboard layout for the language you chose.

Step 11 Click Next. Step 12 Follow the on-screen prompts until the Workgroup or Computer Domain page appears. Step 13 Click No, This Computer Is Not on a Network, or Is on a Network without a Domain. Step 14 Optionally, specify a different name for the workgroup. Step 15 Click Next. Step 16 If you are using a server manufactured by Hewlett-Packard, skip to Step 17.

If you are using a server manufactured by IBM, choose a language for the operating system and the locale.

Step 17 Restart the server. Step 18 Wait until the Platform Configuration disc has finished running configuration scripts and automatically

restarting the server. (There may be multiple automatic restarts.)

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Chapter 4 Installing the Operating System

Installing Windows 2000 Server by Using the Cisco Unity Platform Configuration Discs

A Cisco Unity server purchased from Cisco ships with Platform Configuration discs that contain a utility to install Windows includes the Windows by the version of Cisco created.

Installing Windows 2000 Server by using the Cisco Unity Platform Configuration discs reduces the Cisco

Caution Do not attach the network cable to the server until you have installed the Microsoft service packs and

updates recommended for use with Cisco install the service packs and updates, and when to connect to the network later in the installation process.

2000 Server by restoring an image that is customized for the platform. The image

2000 Server components, subcomponents, and service packs that were required

Unity that was shipping at the time that the Platform Configuration discs were

Unity. The Cisco Unity installation guide alerts you when to

Do one of the following two procedures, depending on the platform: Hewlett-Packard or IBM.

Hewlett-Packard: To Install Windows 2000 Server by Using the Cisco Unity Platform Configuration Discs

Step 1 Start the Cisco Unity server, and insert Cisco Unity Platform and RAID Configuration Disc (HP) CD 1

in the DVD drive.

Step 2 When the main menu appears, press <F2>. Step 3 Follow the on-screen prompts until you are prompted to select a licensing mode. Step 4 Click Per Seat, and click Next. Step 5 Enter a name for the server (netBIOS name). Use only alphabetical characters A to Z and a to z,

numerical characters 0

Caution Using other characters in the server name is not supported by DNS.

Step 6 Specify and confirm a password, then click Next. Step 7 Follow the on-screen prompts until the Network Settings dialog box appears.

to 9, and hyphens (-).

14 characters, or Cisco Unity will have problems communicating with

4-6

Step 8 Click Typical Settings, and click Next. Step 9 In the Workgroup or Computer Domain dialog box, click No, This Computer Is Not on a Network, or

Is on a Network Without a Domain.

If the Workgroup or Computer Domain dialog box is empty, enter a workgroup name. The name you enter now is not important. You will join a domain or make the Cisco in a later procedure, so the Cisco

Step 10 Click Next.

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Unity server will no longer be in a workgroup.

Unity server a domain controller

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Chapter 4 Installing the Operating System

Step 11 Follow the on-screen prompts to complete the installation. Step 12 When the Windows 2000 Configure Your Server dialog box appears, click I Will Configure This Server

Later, and click Next.

Step 13 Uncheck the Show This Screen at Startup check box, and close the window.

IBM: To Install Windows 2000 Server by Using the Cisco Unity Platform Configuration Discs

Step 1 Start the Cisco Unity server, and insert Cisco Unity Platform Configuration Disc (IBM) CD 1 in the

DVD drive.

Step 2 When the main menu appears, press Enter to start the installation program. Step 3 Follow the on-screen prompts until you are prompted to select a licensing mode. Step 4 Click Per Seat, and click Next. Step 5 Enter a name for the server (netBIOS name). Use only alphabetical characters A to Z and a to z,

numerical characters 0

Installing Windows 2000 Server by Using the Cisco Unity Platform Configuration Discs

to 9, and hyphens (-).

Caution Using other characters in the server name is not supported by DNS.

If there is more than one Cisco Unity server in an Active Directory forest, give each Cisco Unity server a name that is unique in the first

14 characters, or Cisco Unity will have problems communicating with the Active Directory accounts that it creates. For example, the following names would cause communication problems: CiscoUnitySrvr1 and CiscoUnitySrvr2.

Step 6 Specify and confirm a password, then click Next. Step 7 Follow the on-screen prompts until the Network Settings dialog box appears. Step 8 Click Typical Settings, and click Next. Step 9 In the Workgroup or Computer Domain dialog box, click No, This Computer Is Not on a Network, or

Is on a Network Without a Domain.

If the Workgroup or Computer Domain box is empty, enter a workgroup name. The name you enter now is not important. You will join a domain or make the Cisco procedure, so the Cisco

Step 10 Click Next. Step 11 Follow the on-screen prompts to complete the installation. Step 12 When the Windows 2000 Configure Your Server dialog box appears, click I Will Configure This Server

Unity server will no longer be in a workgroup.

Unity server a domain controller in a later

Later, and click Next.

Step 13 Uncheck the Show This Screen at Startup check box, and close the window.

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Chapter 4 Installing the Operating System

Installing Windows Server 2003 by Using a Retail Windows Server 2003 Disc

Installing Windows Server 2003 by Using a Retail Windows Server

2003 Disc

The server manufacturer provides a disc that contains utilities for several setup tasks, including guiding the installation of Windows system-setup utility to install Windows Server drivers are installed and configured correctly.

Caution When installing Windows Server 2003, do not install Universal Description, Discovery, and Integration

(UDDI) Services, or the Cisco process.

The following discs are provided by server manufacturers:

Hewlett-Packard IBM

Caution Do not attach the network cable to the server until you have installed the Microsoft service packs and

updates recommended for use with Cisco install the service packs and updates, and when to connect to the network later in the installation process.

Hewlett-Packard SmartStart

IBM ServerGuide

2003 Server from a retail disc. Always use the manufacturer’s guided

2003. This ensures that the operating system and the

Unity System Preparation Assistant will fail later in the installation

Unity. The Cisco Unity installation guide alerts you when to

To Install Windows Server 2003 by Using the Manufacturer’s Guided System-Setup Utility and a Retail Windows

Step 1 Start the Cisco Unity server, and insert the manufacturer disc in the DVD drive. Step 2 Follow the on-screen prompts to install Windows Server 2003 from a retail disc.

You may be prompted to configure the RAID arrays. Note the following considerations:

• If the arrays have already been configured, do not change the configuration.

• If the arrays have not been configured, follow the prompts to configure them. Refer to the

Step 3 When applicable, make the following choices:

• Specify a partition size of 12 GB for the operating system.

• If you are installing Windows Server 2003 on the same partition where an operating system is

2003 Disc

manufacturer documentation.

already installed, select and delete that partition.

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Chapter 4 Installing the Operating System

• Format the operating system partition by using the NTFS file system.

• For regional settings, select a locale in the Your Locale (Location) list. The locale you select must

match one of the system-prompts languages that you will install for Cisco Cisco

Unity Setup always installs the English (United States) system prompts.

For a list of supported system-prompts languages, refer to the “Available Languages for Cisco Unity Components” section in the applicable version of Release Notes for Cisco

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Caution If the locale you specify when you install Windows Server 2003 does not match any of the

installed Cisco and may stop taking calls. The locale you select here must match the Cisco system-prompt language exactly. For example, if you choose English (United Kingdom) for locale, you must also choose English (United Kingdom) as one of the Cisco system-prompts languages. Installing the system prompts for English (Australia) will not work.

• Specify Per Seat for the licensing mode.

Installing Windows 2000 Server by Using a Retail Windows Server 2000 Disc

Unity. Note that

Unity at

Unity system-prompts languages, Cisco Unity will log errors in the event log

Unity

• When you enter a name (netBIOS name) for the Cisco Unity server:

–

If there is more than one Cisco Unity server in an Active Directory forest, give each Cisco Unity server a name that is unique in the first communicating with the Active Directory accounts that it creates. For example, the following names would cause communication problems: CiscoUnitySrvr1 and CiscoUnitySrvr2.

–

Use only alphabetical characters A to Z and a to z, numerical characters 0 to 9, and hyphens (-).

Caution Using other characters in the server name is not supported by DNS.

• Do not join a domain. Instead, specify a workgroup. The Cisco Unity installation guide alerts you

when to connect to the network and when to join a domain later in the installation process.

14 characters, or Cisco Unity will have problems

Installing Windows 2000 Server by Using a Retail Windows Server

2000 Disc

The server manufacturer provides a disc that contains utilities for several setup tasks, including guiding the installation of Windows Cisco

Unity server was not purchased from Cisco.

The following discs are provided by server manufacturers:

2000 Server from a retail disc. Use the manufacturer disc when the

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Hewlett-Packard IBM

Installing Windows 2000 Server by using the manufacturer’s guided system-setup utility ensures that the operating system and the drivers are installed and configured correctly.

Hewlett-Packard SmartStart

IBM ServerGuide (selected servers only)

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Installing Windows 2000 Server by Using a Retail Windows Server 2000 Disc

Caution Do not attach the network cable to the server until you have installed the Microsoft service packs and

updates recommended for use with Cisco install the service packs and updates, and when to connect to the network later in the installation process.

To Install Windows 2000 Server by Using the Manufacturer’s Guided System-Setup Utility and a Retail Windows

Step 1 Start the Cisco Unity server, and insert the manufacturer disc in the DVD drive. Step 2 Follow the on-screen prompts to install Windows 2000 Server from a retail disc.

2000 Disc

You may be prompted to configure the RAID arrays. Note the following considerations:

• If the arrays have already been configured, do not change the configuration.

• If the arrays have not been configured, follow the prompts to configure them. Refer to the

manufacturer documentation.

Step 3 When applicable, make the following choices:

• Specify a partition size of 12 GB for the operating system.

Chapter 4 Installing the Operating System

Unity. The Cisco Unity installation guide alerts you when to

• If you are installing Windows 2000 Server on the same partition where an operating system is

already installed, select and delete that partition.

• Format the operating system partition by using the NTFS file system.

• For regional settings, select a locale in the Your Locale (Location) list. The locale you select must

match one of the system-prompts languages that you will install for Cisco Cisco

Unity Setup always installs the English (United States) system prompts.

Unity. Note that

For a list of supported system-prompts languages, refer to the “Available Languages for Cisco Unity Components” section in the applicable version of Release Notes for Cisco

Unity at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Caution If the locale you specify when you install Windows 2000 Server does not match any of the

installed Cisco and may stop taking calls. The locale you select here must match the Cisco

Unity system-prompts languages, Cisco Unity will log errors in the event log

Unity system-prompt language exactly. For example, if you choose English (United Kingdom) for locale, you must also choose English (United Kingdom) as one of the Cisco

Unity system-prompts languages. Installing the system prompts for English (Australia) will not work.

• Specify Per Seat for the licensing mode.

• When you enter a name for the Cisco Unity server (netBIOS name), use only alphabetical characters

to Z and a to z, numerical characters 0 to 9, and hyphens (-).

4-10

Caution Using other characters in the server name is not supported by DNS.

If there is more than one Cisco Unity server in an Active Directory forest, give each Cisco Unity server a name that is unique in the first

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Chapter 4 Installing the Operating System

• Do not join a domain. Instead, specify a workgroup. The Cisco Unity installation guide alerts you

when to connect to the network and when to join a domain later in the installation process.

• If you are prompted to specify Windows 2000 Server components to install, select the following

required components:

–

Internet Information Services

–

Message Queuing Services

Note If you do not install all the required Windows 2000 Server components, subcomponents, and

service packs while installing the operating system, the Cisco when and how to install them later.

Step 4 When the Windows 2000 Configure Your Server dialog box appears, click I Will Configure This Server

Later.

Step 5 Uncheck the Show This Screen at Startup check box, and close the window.

Creating the Partitions

Unity installation guide alerts you

Creating the Partitions

Note If the Cisco Unity server was purchased from Cisco, skip this section. When you installed Windows

using the Cisco automatically.

Do the following procedure to create the partitions that you identified in the “Determining the Locations

for Files on the Cisco Unity Server” section on page 2-4.

To Create the Partitions

Step 1 Log on to Windows as a member of the Administrators group. Step 2 On the Windows Start menu, click Programs > Administrative Tools > Computer Management. Step 3 In the console tree under Storage, click Disk Management. Step 4 Right-click the first available unallocated region of the first available logical disk, and click New

Partition (if Windows Server 2003 is installed) or Create Partition (if Windows installed).

Typically, you will need to create one more partition than the number of logical disks available. After you install the operating system, the first 12 and is given the drive letter the first logical disk. When you create subsequent partitions, you use the entire logical disk.

Unity Platform Configuration discs shipped with the server, the partitions were created

2000 Server is

GB of the first logical disk is used for the system partition,

C. You create the first extended partition by using the remaining space on

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Step 5 On the New Partition Wizard (Windows Server 2003) or Create Partition Wizard (Windows 2000 Server)

welcome screen, click Next.

Step 6 Click Extended Partition, and click Next. (Do not click Primary Partition.) Step 7 Specify to use the remaining disk space, and click Next. Step 8 Verify the settings, and click Finish.

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Chapter 4 Installing the Operating System

Adding 3GB and userva Switches to the Boot.ini File

Step 9 In the Disk Management utility, right-click the new partition, and click New Logical Drive (Windows

Server

2003) or Create Logical Drive (Windows 2000 Server).

Step 10 On the Create Partition Wizard welcome screen, click Next. Step 11 Click Logical Drive, and click Next. Step 12 Specify to use the maximum disk space, and click Next. Step 13 Assign a drive letter, and click Next. Step 14 Specify the NTFS file system format, and click Next. Step 15 Verify the settings, and click Finish. Step 16 Repeat Step 4 through Step 15 for each partition that you have to create.

Adding 3GB and userva Switches to the Boot.ini File

If the Cisco Unity server will be configured for more than 96 voice messaging ports, do the following procedure.

To Add 3GB and userva Switches to the Boot.ini File

Step 1 Open the c:\boot.ini file in a text editor. Step 2 Add /3GB /userva=2800 to the line that includes WINDOWS="Microsoft Windows 2003 Server". For

example:

multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Windows Server 2003, Standard" /fastdetect /No Execute=OptOut

Step 3 Restart the server.

/3GB /userva=2800

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CHA PTER

Customizing the Cisco Unity Platform

In this chapter, you do the following tasks in the order listed:

1. If the Cisco Unity server contains a dual NIC: Configure the dual NIC or verify the configuration.

See the

2. Complete registration information on Cisco.com to obtain the applicable license files. See the

“Obtaining Cisco Unity License Files” section on page 5-4.

3. Use the Cisco Unity System Preparation Assistant to install required Windows components, the

browser and database, and required service packs. See the

Preparation Assistant” section on page 5-6.

4. If the system is using MSDE 2000: Install Enterprise Manager, and set the MSDE system

administrator password. See the

the MSDE System Administrator Password” section on page 5-9.

5. Change folder settings in Windows Explorer so that all files and folders are visible during

Cisco

Explorer” section on page 5-10.

“Configuring a Dual NIC in the Cisco Unity Server” section on page 5-2.

“Running the Cisco Unity System

“Installing Administration Software for MSDE 2000 and Setting

Unity troubleshooting, if applicable. See the “Changing Folder Settings in Windows

6. Run the Cisco Unity Server Updates wizard to install Microsoft security updates and, optionally,

Cisco Security Agent for Cisco

Agent for Cisco Unity” section on page 5-10.

Caution Do not install the latest service packs that are recommended for use with Cisco Unity yet. Any

service packs qualified for use with the current version of Cisco was released have not been tested with Cisco Unity Setup and may cause Setup to fail.

7. If the Cisco Unity server contains voice cards: Disable the Found New Hardware wizard, if

applicable. See the

page 5-11.

8. Optional: Install antivirus software. See the “Installing Antivirus Software (Optional)” section on

page 5-12.

9. Connect the Cisco Unity server to the network. See the “Connecting the Cisco Unity Server to the

Network” section on page 5-12.

“Disabling the Found New Hardware Wizard for the Voice Cards” section on

Unity. See the “Installing Microsoft Updates and Cisco Security

Unity after the current version

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Configuring a Dual NIC in the Cisco Unity Server

10. Configure TCP/IP properties. See the “Configuring TCP/IP Properties” section on page 5-12.

11. Confirm that the server has a valid IP address and is connected to the network. See the “Verifying

the IP Address and the Network Connection” section on page 5-13.

12. If antivirus software or Cisco Security Agent for Cisco Unity is installed on the Cisco Unity server:

Disable virus-scanning and Cisco Security Agent for Cisco

Antivirus and Cisco Security Agent Services” section on page 5-14.

13. Install Microsoft Active Directory, or add the Cisco Unity server to an existing domain. See the

“Installing Active Directory or Adding the Cisco Unity Server to an Existing Domain” section on page 5-15.

When you are finished with this chapter, return to Chapter 1, “Overview of Mandatory Tasks for

Installing Cisco Unity” to continue installing the Cisco Unity system.

Note The tasks in the list reference detailed instructions in the Cisco Unity installation guide and in other

Cisco Unity documentation. Follow the documentation for a successful installation.

Chapter 5 Customizing the Cisco Unity Platform

Unity services. See the “Disabling

Configuring a Dual NIC in the Cisco Unity Server

Note If the Cisco Unity server does not contain a dual NIC, skip this section.

We recommend that a dual NIC be configured in adapter fault tolerant mode (AFT) or network fault tolerant (NFT) mode. One NIC is designated as the primary and the other NIC as the secondary for active-passive fault tolerance. In this configuration, the primary (active) NIC handles 100 percent of the traffic. Only in the event that the primary NIC becomes unavailable does the secondary NIC then become active and handle 100

Alternatively, if you do not want to configure AFT or NFT, or do not have a second LAN port available, the following configurations are supported, though not recommended:

• Disable TCP/IP for the second NIC, which allows you to re-enable the second NIC remotely if the

first NIC fails. (Use the Network and Dial-up Connections Control Panel to disable TCP/IP for the second NIC.)

• Disable the second NIC in the BIOS. (On some Cisco Unity servers, the second NIC is disabled in

the BIOS by default.)

Caution Not plugging a network cable into the second NIC is not sufficient. You must either disable TCP/IP for

the second NIC or disable the second NIC in the BIOS, or Cisco Unity may not work properly.

If you installed Windows by using the Cisco Unity Platform Configuration discs, skip to the

“Configuring a Dual NIC” section on page 5-4. (The NIC-configuration utility was installed

automatically.)

percent of the traffic.

5-2

If you installed Windows by using a retail Windows disc, you need to install the NIC-configuration utility before you can configure the dual NIC. Do the applicable procedures in the following two sections,

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“Installing the NIC-Configuration Utility” and “Configuring a Dual NIC.”

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Chapter 5 Customizing the Cisco Unity Platform

Installing the NIC-Configuration Utility

Note If you installed Windows by using the Cisco Unity Platform Configuration discs, skip this section.

Do the applicable procedure in this section, depending on whether the Cisco Unity server was manufactured by Hewlett-Packard or IBM and, for IBM, depending on whether you have an Intel or a Broadcom installation disc (the disc corresponds with the brand of NIC installed in the server):

• To Install the Hewlett-Packard NIC-Configuration Utility, page 5-3

• To Install the IBM NIC-Configuration Utility by Using a Broadcom Disc, page 5-3

• To Install the IBM NIC-Configuration Utility by Using an Intel Disc, page 5-4

(Cisco-branded servers that have a model number ending in “H” were manufactured by Hewlett-Packard. Cisco-branded servers that have a model number ending in “I” were manufactured by IBM.)

Note The following procedures are intended for the software shipped with the Cisco Unity servers that were

shipping at the time this document was published. Procedures for older or newer servers may differ.

Configuring a Dual NIC in the Cisco Unity Server

To Install the Hewlett-Packard NIC-Configuration Utility

Step 1 Insert the Hewlett-Packard SmartStart disc in the DVD drive. Step 2 Browse to the directory Compaq\Csp\Nt, and double-click Setup.exe. Step 3 In the right pane of the HP Remote Deployment utility, select and delete all items except HP ProLiant

Network Configuration Utility <version> for Windows <2003/2000>.

Step 4 Click Install. Step 5 Follow the on-screen prompts to complete the installation.

To Install the IBM NIC-Configuration Utility by Using a Broadcom Disc

Step 1 Insert the Broadcom NetXtreme Gigabit Ethernet Software disc in the DVD drive.

If the installation program does not appear automatically, browse to the root of the CD, and double-click Launch.exe.

Step 2 In the installation program, click Management Programs. Step 3 Follow the on-screen prompts until you are prompted to select the applications to install. Step 4 Check the Control Suite and BASP check boxes. Step 5 Follow the on-screen prompts to complete the installation.

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Obtaining Cisco Unity License Files

To Install the IBM NIC-Configuration Utility by Using an Intel Disc

Step 1 Insert the Intel Ethernet Software disc in the DVD drive.

If the installation program does not appear automatically, browse to the root of the CD, and double-click Autorun.exe.

Step 2 Follow the on-screen prompts to complete the installation.

Configuring a Dual NIC

To Configure a Dual NIC in the Cisco Unity Server

Step 1 Start the NIC-configuration utility:

a. On the Windows Start menu, click Settings > Control Panel. b. Choose the applicable option, depending on the server model and NIC brand:

Chapter 5 Customizing the Cisco Unity Platform

Hewlett-Packard or Cisco MCS server with model number ending in “H”

IBM or Cisco MCS server with model number ending in “I”

Step 2 Configure the dual NIC—or verify the configuration—so that the following conditions are met:

• Both NICs are connected to the same network segment (in other words, both are connected to

the same Layer

• Both share the same IP address.

• Both are set up for AFT or for NFT. Refer to the NIC-configuration utility Help.

Step 3 Write down the MAC address that now applies to both NICs. You will need it when you obtain license

files in the

Step 4 Restart the Cisco Unity server for any changes to take effect.

“Obtaining Cisco Unity License Files” section on page 5-4.

3 subnet and the same Layer 2 Ethernet broadcast domain).

Click HP Network.

• For a Broadcom dual NIC, click Broadcom Control

Suite

• For an Intel dual NIC, click Intel(R) PROSet Wired.

Obtaining Cisco Unity License Files

License files, which enable the features purchased by the customer, are required for installing Cisco

Unity software, for some upgrades, and for adding or changing licensed features. You obtain the

license files by completing registration information on Cisco.com.

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Chapter 5 Customizing the Cisco Unity Platform

Shortly after registration, Cisco e-mails the license files. The e-mail from Cisco contains instructions on how to save and store the files. The Cisco the use of the license files. (For more information on licensing, refer to the white paper Licensing for

Cisco

Unity at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_white_papers_list.html.)

The following information is required during registration:

• The MAC address (physical address) for the network interface card (NIC) in the Cisco Unity server.

• The product authorization key (PAK), which appears on the sticker located on the front of the sleeve

for Cisco

Unity DVD 1.

If the server contains a dual NIC and you configured it for fault tolerance by using the procedure in the

“Configuring a Dual NIC in the Cisco Unity Server” section on page 5-2, you already have the MAC

address. Skip to the “To Register and Obtain the License Files” procedure on page 5-5.

If the server contains one NIC or if the server contains a dual NIC that you did not configure for fault tolerance, do the following two procedures in the order listed.

To Get the MAC Address of the Cisco Unity Server When the Server Contains One NIC or an Unteamed Dual NIC

Obtaining Cisco Unity License Files

Unity installation guide later provides specific instructions on

Step 1 On the server on which Cisco Unity will be installed, on the Windows Start menu, click Programs >

Accessories

Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter. Step 3 Write down the value of Physical Address, excluding the hyphens, or save it to a file that you can access

> Command Prompt.

during online registration. (For example, if the physical address is 00-A1-B2-C3-D4-E5, record 00A1B2C3D4E5.)

If the server contains a dual NIC, two values will appear. Write down the value for the NIC that you will use to connect the Cisco

Step 4 Close the Command Prompt window.

Unity server to the network.

To Register and Obtain the License Files

Step 1 Browse to the registration website at http://www.cisco.com/go/license (URL is case sensitive).

You must be a registered user on Cisco.com to obtain license files.

Step 2 Enter the PAK or software serial number, and click Submit. Step 3 Follow the on-screen prompts. Step 4 Shortly after registration, you will receive an e-mail with the Cisco Unity license files.

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If license files are lost, it can take up to one business day to get another copy.

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Running the Cisco Unity System Preparation Assistant

If you do not receive the license files within 1 hour or to get another copy of a license file, call the Cisco Technical Assistance Center (TAC) and ask for the Licensing Team:

Chapter 5 Customizing the Cisco Unity Platform

In the U.S. Outside

the U.S.

800 553-2447

For your local Cisco TAC phone number, see the Cisco Worldwide Contacts page at

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.

Or open a service request using the TAC Service Request Tool at

http://tools.cisco.com/ServiceRequestTool/create/DefineProblem.do.

You will need to provide information to verify Cisco Unity ownership—for example, the purchase order number or the PAK (which appears on the sticker located on the front of the sleeve for Cisco DVD

1 or CD 1).

Note Cisco Unity software comes with a default license file that has a minimal number of settings. The license

file allows installation of a Cisco installing a demonstration system, refer to the “Cisco

Unity demonstration system. For information and instructions on

Unity Demonstration System” section of the

Cisco Unity release notes.

Running the Cisco Unity System Preparation Assistant

Unity

The Cisco Unity System Preparation Assistant is a program that helps customize the platform for Cisco

Unity by checking for and installing Windows components, Microsoft service packs and updates,

and other software required by Cisco

Installed by the Cisco

Unity Platform Configuration Discs and the Cisco Unity System Preparation

Unity. (For a detailed list, refer to Components and Software

Assistant at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.)

Caution Do not run the Cisco Unity System Preparation Assistant remotely by using Windows Terminal Services

or other remote-access applications, or the installation of required software may fail.

To Run the Cisco Unity System Preparation Assistant

Step 1 Log on to Windows by using an account that is a member of the local Administrators group. Step 2 On Cisco Unity Service Packs CD 1, browse to the Cuspa directory, and double-click Cuspa.vbs.

If you are accessing the Cisco Unity System Preparation Assistant files on another server, use Windows Explorer or the “net” command to map the network drive to a drive letter on the Cisco

Unity server

before you run Cuspa.vbs.

Step 3 If prompted, double-click the language of your choice to continue the installation. Step 4 On the Welcome screen, click Next.

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Chapter 5 Customizing the Cisco Unity Platform

Step 5 On the Cisco Unity Server Characteristics page, set the following fields:

Running the Cisco Unity System Preparation Assistant

Configuration Failover

Click Unified Messaging or Voice Messaging Only, as applicable.

Confirm that the This Is a Primary or Secondary Failover Server check box is unchecked.

Number of Ports

Enter the number of voice ports that you are connecting with the Cisco Unity server.

The assistant uses the information to determine whether the system requires SQL Server or MSDE. For systems with more than 32 ports, SQL Server is required. Otherwise, MSDE is required.

Step 6 Click Next. The assistant lists the components and indicates whether or not they are installed. Step 7 Follow the prompts to install any missing components until you are prompted to install the data store.

If a Microsoft AutoMenu window appears when the assistant is installing an application, close the window and allow the assistant to continue.

Step 8 If MSDE is being installed, skip to Step 9.

If SQL Server is being installed, install it in the location you made note of in the “Determining the

Locations for Files on the Cisco Unity Server” section on page 2-4:

a. In the Welcome dialog box, click Next. b. In the Computer Name dialog box, click Next to accept the default setting Local Computer. c. In the Installation Selection dialog box, click Next to accept the default setting Create a New

Instance of SQL Server, or Install Client Tools.

d. Follow the on-screen prompts until the CD Key dialog box appears. e. Enter the key for Cisco Unity Data Store 2000 from the sticker located on the CD sleeve, and click

Next.

f. In the Installation Definition dialog box, click Next to accept the default setting Server and Client

To ol s.

g. In the Instance Name dialog box, check the Default check box. h. Click Next.

i. In the Setup Type dialog box, click Typ i c a l . j. Under Destination Folder, next to Program Files, click Browse and specify the location for binaries

that you made note of in the

“Determining the Locations for Files on the Cisco Unity Server” section

on page 2-4.

k. Under Destination Folder, next to Data Files, click Browse and specify the location for databases

that you made note of in the

“Determining the Locations for Files on the Cisco Unity Server” section

on page 2-4.

l. Click Next.

m. At the top of the Services Accounts dialog box, click Use the Same Account for Each Service.

n. Under Service Settings, click Use the Local System Account. o. Click Next.

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Running the Cisco Unity System Preparation Assistant

p. In the Authentication Mode dialog box, we recommend that you click Windows Authentication

Mode.

If you click Mixed Mode—which is supported but is less secure—under Add Password for the SA Login, enter and confirm a password for the SQL Server system administrator logon.

q. Click Next.

r. In the Start Copying Files dialog box, click Next.

s. In the Choose Licensing Mode dialog box, click Processor License For, and specify the number of

processors in the Cisco

t. Click Continue.

u. If you are prompted about shutdown tasks before continuing with the installation, click Next.

v. Click Finish.

w. Skip to Step 10.

Step 9 If MSDE is being installed, install it now:

a. Follow the on-screen prompts. b. When the installation is complete, click Ye s to restart the server.

Chapter 5 Customizing the Cisco Unity Platform

Unity server.

Step 10 When SQL Server or MSDE installation is complete, continue following the on-screen prompts in the

assistant to complete the platform customization.

Step 11 If the MSDE service pack is being installed, skip to Step 12.

If the SQL Server service pack is being installed, install it now:

a. On the Welcome screen, click Next. b. Follow the on-screen prompts until you are prompted to choose the authentication mode. c. Choose Windows authentication, and click Next. d. If the SA Password Warning dialog box appears, enter and confirm the password, and click Next. e. Follow the on-screen prompts to continue.

f. If you are prompted about shutdown tasks before continuing with the installation, click Next. g. Click Finish to begin installing components. h. When the Setup message appears, click OK.

i. Click Finish to restart the server.

j. Skip to Step 13.

Step 12 If the MSDE service pack is being installed, install it now:

a. Follow the on-screen prompts. b. When the installation is complete, click Ye s to restart the server.

Step 13 Follow the on-screen prompts.

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Step 14 When the Cisco Unity System Preparation Assistant has completed, click Finish.

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Chapter 5 Customizing the Cisco Unity Platform

Installing Administration Software for MSDE 2000 and Setting the MSDE System Administrator Password

Note If the system is not using MSDE 2000, skip this section.

When the Cisco Unity System Preparation Assistant installs MSDE 2000, it does not include administration software. You install Enterprise Manager administration software so that Cisco access the Cisco

Unity MSDE databases during troubleshooting.

For security reasons, we highly recommend that you set a non-blank MSDE 2000 system administrator (sa) password. By default, the sa password is blank. After you install Enterprise Manager, you can use it to reset the sa password.

Do the following two procedures in the order listed.

To Install Enterprise Manager for MSDE 2000

TAC can

Step 1 After the server restarts (it was restarted in the preceding procedure), log on to Windows. Step 2 If the Cisco Unity Data Store 2000 CD does not run automatically, browse to the root directory, and

double-click Autorun.exe.

Step 3 Click SQL Server 2000 Components. Step 4 Click Install Database Server. Step 5 In the Welcome dialog box, click Next. Step 6 In the Computer Name dialog box, click Next to accept the default setting Local Computer. Step 7 In the Installation Selection dialog box, click Next to accept the default setting Create a New Instance

of SQL Server, or Install Client Tools.

Step 8 Follow the on-screen prompts until the CD Key dialog box appears. Step 9 Enter the key for Cisco Unity Data Store 2000 from the sticker located on the CD sleeve. Step 10 Click Next. Step 11 In the Installation Definition dialog box, click Client Tools Only. Step 12 Click Next. Step 13 In the Select Components dialog box, in the Components list, check the Management Tools check box

and uncheck all other check boxes.

Step 14 Select Management Tools (but do not uncheck the check box). Step 15 In the Sub-Components list, check the Enterprise Manager check box and uncheck all other check

boxes, then click Next.

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Step 16 In the Start Copying Files dialog box, click Next. Step 17 Click Finish.

To Set the Sa Password for MSDE

Step 1 On the Windows Start menu, click Programs > Microsoft SQL Server > Enterprise Manager.

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Chapter 5 Customizing the Cisco Unity Platform

Changing Folder Settings in Windows Explorer

Step 2 In the tree, expand Console Root\Microsoft SQL Servers\SQL Server Group\

(local)(Windows NT)\Security.

Step 3 Click Logins. Step 4 In the right pane, right-click Sa, and click Properties. Step 5 In the SQL Server Login Properties dialog box, click the General tab. Step 6 Under SQL Server Authentication, enter the new password. Step 7 Confirm the password, and click OK. Step 8 Close Enterprise Manager.

Changing Folder Settings in Windows Explorer

You change folder settings so that all files and folders—including system files—are visible in Windows Explorer during Cisco

If you installed Windows by using the Platform Configuration discs that are shipped with a Cisco Unity server purchased from Cisco, all files and folders are already visible in Windows Explorer.

Unity troubleshooting.

Note If you do not do the following procedure now, Cisco TAC may ask you to do it later.

To Change Folder Settings in Windows Explorer

Step 1 On the Windows desktop, double-click My Computer. Step 2 On the Tools menu, click Folder Options. Step 3 Click the View tab. Step 4 Click Show Hidden Files and Folders. Step 5 Uncheck the Hide File Extensions for Known File Types check box. Step 6 Uncheck the Hide Protected Operating System Files check box, and click Ye s to confirm. Step 7 Click Apply. Step 8 Click Like Current Folder, and click Ye s to confirm. Step 9 Click OK.

Installing Microsoft Updates and Cisco Security Agent for Cisco

Unity

5-10

Revised May 1, 2008

You run the Cisco Unity Server Updates wizard that you downloaded in the “Downloading Software for

the Installation” section on page 2-2 to install the Microsoft updates that apply to Cisco Unity and,

optionally, to install Cisco Security Agent for Cisco Unity.

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Chapter 5 Customizing the Cisco Unity Platform

To Install Microsoft Updates and, Optionally, Cisco Security Agent for Cisco Unity

Step 1 Insert in the drive the disc that you burned with the latest version of the Cisco Unity Server Updates

Wizard.

Step 2 Run ServerUpdatesWizard.exe. Step 3 Follow the on-screen prompts to complete the installation of Microsoft updates and, optionally, Cisco

Security Agent for Cisco

Note If you are accessing the server by using Remote Desktop or a VNC client, and you are installing Cisco

Security Agent for Cisco Security Agent for Cisco automatically, reconnect manually to finish the Server Updates wizard.

Step 4 Restart the Cisco Unity server.

Disabling the Found New Hardware Wizard for the Voice Cards

Unity.

Unity, the Remote Desktop or VNC session will be disconnected when Cisco Unity restarts the network interface. If the session does not reconnect

Disabling the Found New Hardware Wizard for the Voice Cards

Note If the Cisco Unity server does not contain voice cards, skip this section.

In the following cases, the Found New Hardware wizard may appear each time the server is restarted and report that the cards are new hardware, even though the cards are properly installed and configured:

• The operating system was installed by using the Platform Configuration discs.

• The operating system was installed by using the manufacturer’s guided system-setup utility before

the cards were installed.

• New cards were added to an existing server.

Do the following procedure to prevent the Found New Hardware wizard from reporting the cards as new hardware. The procedure will not prevent the Found New Hardware wizard from finding and reporting other new hardware.

To Disable the Found New Hardware Wizard for the Voice Cards

Step 1 On the Found New Hardware wizard Welcome page, click Next. (After the server is restarted, the Found

New Hardware wizard Welcome page is displayed along with the PCI Device Installing dialog.)

Step 2 On the Install Hardware Device Drivers page, click Search for a Suitable Driver for My Device

(Recommended), and click Next.

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Step 3 On the Locate Driver Files page, check the Floppy Disk Drives and CD-ROM Drives check boxes, and

click Next.

Step 4 On the Driver Files Search Result page, click Disable the Device, and click Finish. Do not choose to

skip driver installation of this device, or the Found New Hardware wizard will continue to appear each time the server is restarted.

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Installing Antivirus Software (Optional)

Step 5 Repeat Step 2 through Step 4 for each instance of the Found New Hardware wizard (for each card, as

applicable).

Note that doing this procedure does not prevent a card from being displayed as an unknown PCI device when viewed in the Windows also will continue to be displayed. This is expected behavior, and does not indicate a problem with the card or with the server.

2000 Device Manager. The warning that the device drivers are not installed

Installing Antivirus Software (Optional)

For information on supported antivirus software, refer to Supported Hardware and Software, and Support Policies for Cisco

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

Follow the manufacturer instructions to install the antivirus software.

Unity 5.0 at

Chapter 5 Customizing the Cisco Unity Platform

Caution Do not configure antivirus software to block WAV attachments, or voice messages will be stripped of

their recordings.

Connecting the Cisco Unity Server to the Network

To Connect the Cisco Unity Server to the Network

Attach the network cable(s) to the Cisco Unity server.

If the server contains a dual NIC, ensure that you connect the cable to the primary NIC, if you configured the dual NIC for AFT or NFT, or to the NIC that is enabled.

Configuring TCP/IP Properties

Revised May 1, 2008

The Cisco Unity server must have an IP address and must also have the IP address of a DNS server. Do the procedure in this section to specify IP addresses for the servers.

When choosing an IP address for a Cisco Unity server, note the following considerations:

• Do not choose an address accessible from the Internet. Doing so can expose the Cisco Unity server

to unwanted intrusion from the Internet, even when the server is hardened.

5-12

• Do not choose an address that separates the Cisco Unity server from the following servers by a

firewall:

–

The Domino server to which Cisco Unity sends voice messages for delivery.

–

The Domino server that Cisco Unity monitors for changes to the directory.

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Chapter 5 Customizing the Cisco Unity Platform

–

Any Domino server that homes Cisco Unity subscriber mailboxes.

–

The domain controller/global catalog server on which you will create Cisco Unity installation and services accounts in the “ chapter.

• If the Cisco Unity server is separated from any of the following servers by a firewall, open the

applicable TCP and UDP ports:

–

DNS servers.

–

Workstations that are used to administer Cisco Unity.

–

Client workstations that will be used to access Cisco Unity via DUC for Cisco and/or the Cisco

Personal Communications Assistant (Cisco PCA).

–

Cisco Unified CM servers.

–

SIP end points.

–

SCCP phones.

For details on the TCP/UDP ports that must be opened in a firewall to allow communication between Cisco

Unity and other servers, see the “IP Communications Required by Cisco Unity” chapter in the

Security Guide for Cisco

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.

Verifying the IP Address and the Network Connection

Creating Accounts for the Installation and Granting Permissions”

Unity 5.x at

To Configure TCP/IP Properties

Step 1 On the Windows Start menu, click Settings > Control Panel > Network and Dial-Up Connections >

Local Area Connection.

Step 2 Click Properties. Step 3 In the Components Checked Are Used by This Connection list, check the Internet Protocol (TCP/IP)

check box.

Step 4 Click Internet Protocol (TCP/IP) (but do not uncheck the check box), and click Properties. Step 5 Enter IP addresses for the Cisco Unity server and for the preferred and alternate DNS servers (for more

information, refer to Windows Help).

Step 6 Click OK Step 7 Restart the server.

Verifying the IP Address and the Network Connection

To Verify the IP Address and the Network Connection

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Step 1 On the Windows Start menu, click Programs > Accessories > Command Prompt. Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter. Step 3 Verify the IP address of the Cisco Unity server.

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Disabling Antivirus and Cisco Security Agent Services

Step 4 Find the IP address of a router or server on the same network segment as the Cisco Unity server.

If no routers or servers are listed, either you did not specify a default gateway when you assigned an IP address in the

“Configuring TCP/IP Properties” section on page 5-12, or the Cisco Unity server is not

connected to the network.

Step 5 Ping the router or other server whose IP address you found in Step 4. In the Command Prompt window,

enter ping <IP address>, and press Enter.

If the device sends a reply, the Cisco Unity server has a valid IP address.

If the device does not reply, there may be a variety of causes. Some of the most common problems include:

• The assigned IP address conflicts with the IP address of another computer on the network.

• The subnet mask is incorrect.

Verify the network settings. If needed, troubleshoot any problem as you would a network connectivity problem.

Chapter 5 Customizing the Cisco Unity Platform

Disabling Antivirus and Cisco Security Agent Services

Note If the system is not using antivirus software or Cisco Security Agent for Cisco Unity, skip this section.

You disable antivirus and Cisco Security Agent services on the server so that they do not slow down the installation of software or cause the installations to fail. The Cisco when to re-enable the services after all of the installation procedures that can be affected are complete.

To Disable and Stop Antivirus and Cisco Security Agent Services

Step 1 Refer to the antivirus software documentation to determine the names of the antivirus services. Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services. Step 3 Disable and stop each antivirus service and the Cisco Security Agent service:

a. In the right pane, double-click the service. b. On the General tab, in the Startup Type list, click Disabled. This prevents the service from starting

when you restart the server.

c. Click Stop to stop the service immediately. d. Click OK to close the Properties dialog box.

Step 4 When the services have been disabled, close the Services MMC.

Unity installation guide alerts you

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Chapter 5 Customizing the Cisco Unity Platform

Installing Active Directory or Adding the Cisco Unity Server to an Existing Domain

The Cisco Unity server must be either a member server in an existing domain or a domain controller in its own domain. Cisco workgroup.

If the Cisco Unity server will be the only server in the domain, you must install Active Directory. However, because Active Directory is a very processor- and memory-intensive application, if you are adding the Cisco Active Directory on the Cisco

on page 5-16.

This section contains procedures for installing Active Directory on the Cisco Unity server and for adding the Cisco your installation.

• Active Directory, page 5-15

• Existing Domain, page 5-16

Unity server as a member server in an existing domain. Do the procedure that is applicable to

Unity interactions with the message store do not allow the server to be in a

Unity server to an existing domain, we strongly recommend that you do not also install

Unity server. Instead, do the procedure in the “Existing Domain” section

Active Directory

Do the following procedure to install Active Directory on the Cisco Unity server and make it a domain controller.

To Install Active Directory on the Cisco Unity Server

Step 1 Log on to the Cisco Unity server by using an account that is a member of the local Administrators group. Step 2 On the Windows Start menu, click Run, then enter Dcpromo, and press Enter. Step 3 Click Next. Step 4 Follow the on-screen prompts. Consult the system administrator to determine how to set up the server. Step 5 If a DNS message does not appear, skip to Step 6.

If the message “The wizard cannot contact the DNS server” appears, troubleshoot DNS:

a. Click OK to dismiss the message. b. Click Cancel to exit the Active Directory Installation wizard. c. Troubleshoot the current DNS installation.

d. Return to Step 2 to start the procedure again. Step 6 On the Completing the Active Directory Installation Wizard page, click Finish. Step 7 Click Restart Now.

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Installing Active Directory or Adding the Cisco Unity Server to an Existing Domain

Existing Domain

Do the procedure in this section to add the Cisco Unity server to an existing domain without making it an additional domain controller in that domain.

To Add the Cisco Unity Server to an Existing Domain

Step 1 Log on to the Cisco Unity server by using an account that is a member of the local Administrators group. Step 2 On the Windows Start menu, click Settings > Control Panel > System. Step 3 Click the Network Identification tab. Step 4 Click Properties. Step 5 In the Identification Changes dialog box, click Domain, and enter the name of the domain that you want

to join.

Step 6 Click OK. Step 7 In the Domain Username and Password dialog box, enter the name and password of an account that has

permission to add computers to the domain.

Chapter 5 Customizing the Cisco Unity Platform

Step 8 Click OK three times. Step 9 Click Ye s to restart the server.

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CHA PTER

Setting Up Domino and Installing Lotus Notes

In this chapter, you do the following tasks in the order listed:

1. Prepare the Domino server(s) for Cisco Unity. See the “Preparing the Domino Server(s) for

Cisco Unity” section on page 6-1.

2. Install and configure IBM Lotus Notes on the Cisco Unity server. See the “Installing and

Configuring Lotus Notes on the Cisco Unity Server” section on page 6-4.

When you are finished with this chapter, return to Chapter 1, “Overview of Mandatory Tasks for

Installing Cisco Unity” to continue installing the Cisco Unity system.

Note The tasks in the list reference detailed instructions in the Cisco Unity installation guide and in other

Cisco Unity documentation. Follow the documentation for a successful installation.

Preparing the Domino Server(s) for Cisco Unity

Note Cisco assumes that the Domino environment is already set up and working before the Cisco Unity

system is installed.

In the procedure in this section, you:

• Create a Domino group called UnityServers.

• Register a Person with Lotus Notes as the mail system for the Cisco Unity server.

• In the Access Control List (ACL) for Admin4.nsf, grant the UnityServers group Editor permissions.

Admin4.nsf is used by the Administrative Process task running on each Domino server. When a Domino user is imported into Cisco which adds the request to Admin4.nsf. IBM Lotus Domino Unified Communications (DUC) for Cisco then modifies the user’s mail file with Cisco changes are made to the database on the server that contains the user’s mail file. The UnityServers group requires editor-level permissions in the Admin4.nsf database on each server containing the mail file for a Cisco

Domino security policy requires Cisco Unity to digitally sign requests. Requests are documents, and signing documents requires modifying them, so the UnityServers group needs privileges to sign requests submitted to the Administrative Process database. This corresponds to editor-level permissions in an ACL.

Unity subscriber.

Unity, Cisco Unity submits a signed request to the Adminp task,

Unity Unified Messaging functionality. The

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Preparing the Domino Server(s) for Cisco Unity

• In the Access Control List for Names.nsf, grant the UnityServers group Editor with Delete

Documents permissions.

By default, Names.nsf is the main directory database for a Domino domain. Cisco Unity needs sufficient permissions in the ACL of the database to read, edit, create, and delete documents (or “notes”) in the database.

• On the Security tab of the Server document of the Domino address book server, grant the

UnityServers group the permission to Create Databases and Templates.

You will specify the Domino server to use as the address book server during Cisco Unity installation in the Cisco for the default accounts, such as the Unity Messaging System account, on the specified Domino server.

• Install DUC for Cisco components on Domino servers.

• Confirm that the network is configured so that Cisco Unity can resolve the unqualified Domino

server name to an IP address.

The Cisco Unity server also has Manager-level access to the mail files of its subscribers because when a Domino user is imported into Cisco file for the user. Cisco explicit deny lists or security settings that hinder the ability of Cisco Domino user has been imported into Cisco

Chapter 6 Setting Up Domino and Installing Lotus Notes

Unity Message Store Configuration wizard. The wizard must be able to create mail files

Unity, DUC for Cisco adds Cisco Unity to the ACL of the mail

Unity requires the access to modify the read/unread list. Ensure there are no

Unity to access a mail file after the

Unity.

To Prepare the Domino Server(s) for Cisco Unity

Step 1 Create a group of type MultiPurpose for the Cisco Unity server, and name it UnityServers. Refer to the

applicable IBM Lotus documentation.

Note Multipurpose is the recommended type, but Access Control List Only is acceptable.

Step 2 Register a Person for the Cisco Unity server. Most settings will not affect Cisco Unity functionality,

however, you must do the following:

• Create a Lotus Notes mail file for the Person.

Note All Cisco Unity voice messages are submitted to mail.box on the Domino server on which you

create the Lotus Notes mail file. Messages are then routed to the Domino servers on which Cisco

Unity subscribers are homed. Create the Lotus Notes mail file on a Domino server that is

well connected to the network.

• Save the user ID file for the Person in a location other than the Domino directory (the default

option). In the Register Person—New Entry dialog box:

a. Check the Advanced check box, so tabs on the left side of the dialog box appear. b. Click the ID Info tab.

6-2

c. Uncheck the In Domino Directory check box.

Caution If you save the ID file in the Domino directory, regardless of whether you also save it in a file,

Cisco Unity will not function properly.

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Chapter 6 Setting Up Domino and Installing Lotus Notes

d. Check the In File check box. e. Choose a location for the ID file, and make note of where you saved it. You will use it when you

configure Lotus Notes on the Cisco

Step 3 Add the Cisco Unity Person to the UnityServers group that you created in Step 1. Refer to the applicable

IBM Lotus documentation.

Step 4 In the Access Control List for Admin4.nsf, grant the UnityServers group Editor permissions. Step 5 In the Access Control List for Names.nsf, grant the UnityServers group Editor with Delete Documents

permissions.

Step 6 On the Security tab of the Server document of the Domino address book server, grant the UnityServers

group the permission to Create Databases and Templates. (You will specify the Domino server to use as the address book server during Cisco Configuration wizard.)

Step 7 Install csServer, the server component of DUC for Cisco, on the following servers:

• On each Domino server that will home Cisco Unity subscribers.

• On the Domino server on which you created the Lotus Notes mail file in Step 2.

Preparing the Domino Server(s) for Cisco Unity

Unity server, later in the installation.

Unity installation in the Cisco Unity Message Store

Caution Do not install csServer on the Cisco Unity server.

Step 8 If you selected the mail template MailX.ntf (where X is the version of Domino in use—for example,

Mail6.ntf for Domino 6.0) during csServer installation in

Step 7, skip to Step 9.

If you selected a mail template other than MailX.ntf (where X is the version of Domino in use—for example, Mail6.ntf for Domino 6.0) during csServer installation in

Step 7, rerun csServer installation on

the Domino server that you intend to use as the address book server for Cisco Unity. (The address book server is the Domino server that Cisco

Unity monitors for changes to the primary address book, and the server on which it creates default objects.) Select the option to DUC-enable multiple mail templates, then select the applicable MailX.ntf file.

Caution If you do not DUC-enable the MailX.ntf template, default objects created by Cisco Unity,

such as the Unity Messaging account, may not function correctly.

Step 9 In the Domino Administrator or Lotus Notes client on the server you would typically use to administer

the Domino Directory, switch to a Notes

ID that has Designer or higher access to the administration server for the Domino Directory, then close all windows applications including the Domino Administrator and Lotus Notes client.

Note The switch is required for the next step. After you begin the step, you cannot switch to another

Notes ID.

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Step 10 Install csAdmin, the administration component of DUC for Cisco, to update the Domino domain

directory database. The database is usually called Names.nsf, but it may have a different name on your system. You install csAdmin only once for the domain. For more detailed installation instructions, refer to the applicable IBM Lotus documentation.

Caution Do not install csAdmin on the Cisco Unity server.

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Chapter 6 Setting Up Domino and Installing Lotus Notes

Installing and Configuring Lotus Notes on the Cisco Unity Server

Step 11 Confirm that the network is configured so that Cisco Unity can resolve the unqualified Domino server

name to an IP address. (For example, if the Domino server name is MailServer and you enter ping mailserver on the command line on the Cisco

Unity server, the response is the IP address of the Domino

server.)

Installing and Configuring Lotus Notes on the Cisco Unity Server

You install Notes on the Cisco Unity server because Cisco Unity communicates with Domino by using the Notes software.

You can also use Notes for troubleshooting (for example, to determine whether messages are getting from the Cisco When you are finished troubleshooting, exit the Notes software, and shut down and restart the Cisco

Unity server.

Caution Do not run Notes on the Cisco Unity server while Cisco Unity is running, or Cisco Unity may stop

functioning.

Unity server to Domino users), but you must stop Cisco Unity before you start Notes.

Caution Do not install an unsupported version of Notes on the Cisco Unity server. For a list of Notes versions

supported on the Cisco

Unity server, refer to the applicable System Requirements for Cisco Unity at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

Caution Do not install csClient or csiNotes, the client component of DUC for Cisco, on the Cisco Unity server.

Do the following three procedures in the order listed.

To Install Lotus Notes on the Cisco Unity Server

Step 1 On the Cisco Unity server, insert the IBM Lotus Notes disc in the DVD drive. Step 2 Browse to the Lotus Notes directory, and double-click Setup.exe. Step 3 Follow the on-screen prompts, and accept the default settings until you are prompted to enter a user name

and organization.

Step 4 Enter a user name and organization, and click Only for Me. Step 5 Click Next. Step 6 When you are prompted to specify destination folders, for both the program and the data folders, use the

drive location for binary files that you made note of in the

“Determining the Locations for Files on the

Cisco Unity Server” section on page 2-4.

Make note of the drive and directory for the program folder because you will need this information for the next procedure.

6-4

Step 7 Click Next. Step 8 Follow the on-screen prompts, and accept the default settings.

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Chapter 6 Setting Up Domino and Installing Lotus Notes

Step 9 If a dialog window appears warning about a read-only file that is about to be replaced, check the Don't

Display Again check box, and click No.

Step 10 Click Finish.

To Add the Location of the Lotus Notes Program Folder to the System Path Environment Variable

Step 1 Right-click the My Computer icon on the Windows desktop, and click Properties. Step 2 Click the Advanced tab. Step 3 Click Environment Variables. Step 4 In the System Variables list, click Path, and click Edit. Step 5 In the Edit System Variable dialog box, at the end of the Variable Value field, enter a semicolon (;) and

the drive and directory of the Lotus Notes program folder.

Step 6 Click OK to close the Edit System Variable dialog box. Step 7 Click OK to close the Environment Variables dialog box.

Installing and Configuring Lotus Notes on the Cisco Unity Server

Step 8 Click OK to close the System Properties dialog box.

To Configure Lotus Notes to Use the Cisco Unity Account

Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Lotus Applications > Lotus

Notes.

Step 2 On the Welcome screen, click Next. Step 3 On the User Information screen, enter a user name and the name of the Domino server on which the

Cisco

Unity mail file was created.

Step 4 Check the I Want to Connect to a Domino Server check box. Step 5 Click Next. Step 6 Browse to the location where you saved the user ID file in the “To Prepare the Domino Server(s) for

Cisco Unity” procedure on page 6-2, and double-click the file.

Step 7 Click Ye s to copy the user ID file for the Cisco Unity user locally, and click Next.

Caution If you do not copy the user ID file to the Cisco Unity server, Cisco Unity will not function

correctly.

Step 8 If the Enter Password dialog box appears, enter the password for the Cisco Unity account.

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Step 9 To complete the configuration, follow the on-screen prompts and accept the default values. Step 10 Exit Lotus Notes.

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Installing and Configuring Lotus Notes on the Cisco Unity Server

Chapter 6 Setting Up Domino and Installing Lotus Notes

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CHA PTER

Creating Accounts for the Installation and Granting Permissions

In this chapter, you do the following tasks in the order listed:

1. Familiarize yourself with the domain accounts you will create in Task 2. See the “About the

Accounts Required for the Cisco Unity Installation” section on page 7-1.

2. Create the applicable domain accounts that are needed to install Cisco Unity. See the “Creating the

Accounts Required for the Cisco Unity Installation” section on page 7-2.

3. If you created a Cisco Unity administration account in Task 2.: Add the account either to the local

Administrators group—when the Cisco Unity server is a member server—or to the Domain Admins group—when the Cisco

Administration Account to an Admins Group” section on page 7-3.

4. Set rights and permissions for the accounts that you created in Task 2. See the “Granting Permissions

with the Cisco Unity Permissions Wizard” section on page 7-4.

When you are finished with this chapter, return to Chapter 1, “Overview of Mandatory Tasks for

Installing Cisco Unity” to continue installing the Cisco Unity system.

Unity server is a domain controller. See the “Adding the Cisco Unity

Note The tasks in the list reference detailed instructions in the Cisco Unity installation guide and in other

Cisco Unity documentation. Follow the documentation for a successful installation.

About the Accounts Required for the Cisco Unity Installation

This section describes the following domain accounts that are needed for the Cisco Unity installation:

• The Account Used to Install Cisco Unity, page 7-2

• The Account Used to Access the Cisco Unity Administrator, page 7-2

• The Accounts That Cisco Unity Services Log On As, page 7-2

Note The same accounts are required for installing a new Cisco Unity 5.0(x) system and for upgrading from

previous versions of Cisco Unity.

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Chapter 7 Creating Accounts for the Installation and Granting Permissions

Creating the Accounts Required for the Cisco Unity Installation

The Account Used to Install Cisco Unity

If you are installing more than one Cisco Unity server in a site, you can use the same account to install Cisco

Unity software on all of the servers.

The Account Used to Access the Cisco Unity Administrator

When you install Cisco Unity, you are prompted to choose the Active Directory domain account that you want to use to access the Cisco tasks). During installation, the account is automatically associated with a Cisco class of service allows Cisco subscribers who also can access the Cisco

By default, the Cisco Unity administration account is the installation account. If you prefer to use an account other than the installation account to be the first Cisco additional domain account for that purpose.

When the Cisco Unity server is a domain controller, the Cisco Unity administration account must be a member of the Domain Admins group. When the Cisco administration account must be a member of the local Administrators group. Procedures later in this chapter explain how to add the account to the applicable group.

Unity Administrator (the website used to perform most administration

Unity Administrator access. (Later you can create additional Cisco Unity

Unity Administrator.)

Unity administration account, create an

Unity server is a member server, the Cisco Unity

Unity subscriber whose

The Accounts That Cisco Unity Services Log On As

During Cisco Unity installation, you are prompted to choose two domain accounts that Cisco Unity services log on as:

• The account that Cisco Unity directory and message store services log on as. Directory services

keep subscriber data in the directory synchronized with subscriber data in the Cisco Server database. Message store services allow subscribers to send and receive voice messages by using the telephone user interface.

• The account that local services log on as. By default, local Cisco Unity services log on as the Local

System account. We recommend that you not change this.

Unity SQL

Creating the Accounts Required for the Cisco Unity Installation

The procedure in this section requires Active Directory Users and Computers (ADUC). If the Cisco

Unity server is a domain controller, ADUC is already installed. If ADUC is not installed, do one

of the following:

• Install ADUC on the Cisco Unity server. For information, refer to Windows Help.

• In the domain that includes the Cisco Unity server, go to a computer (for example, the domain

controller) on which Active Directory Users and Computers is already installed.

To Create Domain Accounts for Cisco Unity Installation, Administration, and Services

7-2

Step 1 On the Cisco Unity server or another server where Active Directory Users and Computers is installed,

log on to Windows by using an account that is a member of the Domain Admins group.

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Chapter 7 Creating Accounts for the Installation and Granting Permissions

Step 2 On the Windows Start menu, click Programs > Administrative Tools > Active Directory Users and

Computers.

Step 3 In the left pane, expand the domain, right-click Users or the organizational unit where you want to create

the installation account, and click New

Step 4 Follow the on-screen prompts to create the installation account.

We suggest that you use the following names for the accounts:

Adding the Cisco Unity Administration Account to an Admins Group

> User.

Installation Administration Account that Cisco Unity directory and message store services log on as

Step 5 Repeat Step 3 and Step 4 to create the Cisco Unity administration account and the account that

UnityInstall

UnityAdmin

UnitySvc

Cisco Unity directory and message store services log on as.

For the account that Cisco Unity directory and message store services log on as, ensure that the password for the account will never expire. If the password expires, Cisco

Unity will stop working the next time

the server is restarted.

Step 6 Close Active Directory Users and Computers.

Adding the Cisco Unity Administration Account to an Admins Group

Note If you did not create a Cisco Unity administration account in the “Creating the Accounts Required for

the Cisco Unity Installation” section on page 7-2, skip this section.

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You must add the Cisco Unity administration account either to the local Administrators group—when the Cisco

Unity server is a member server—or to the Domain Admins group—when the Cisco Unity

server is a domain controller.

This section contains two procedures. Do the one that applies to your installation.

To Add the Cisco Unity Administration Account to the Local Administrators Group (Only When the Cisco Unity Server Is a Member Server)

Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Administrative Tools >

Computer Management.

Step 2 In the left pane of the Computer Management MMC, expand System Tools > Local Users and Groups. Step 3 In the left pane, click Groups. Step 4 In the right pane, double-click Administrators. Step 5 In the Administrators Properties dialog box, click Add. Step 6 In the Select Users or Groups dialog box, in the Look In list, click the name of the domain to which the

Cisco

Unity server belongs.

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Granting Permissions with the Cisco Unity Permissions Wizard

Step 7 In the top list, double-click the name of the Cisco Unity administration account. The name appears in

the bottom list.

Step 8 Click OK to close the Select Users or Groups dialog box. Step 9 Click OK to close the Administrators Properties dialog box. Step 10 Close the Computer Management MMC.

To Add the Cisco Unity Administration Account to the Domain Admins Group (Only When the Cisco Unity Server Is a Domain Controller)

Step 1 On the Cisco Unity server or another server where Active Directory Users and Computers is installed,

log on to Windows by using an account that is a member of the Domain Admins group.

Step 2 On the Windows Start menu, click Programs > Administrative Tools > Active Directory Users and

Computers.

Step 3 In the left pane, expand the domain, and click Users. Step 4 In the right pane, double-click the name of the Cisco Unity administration account.

Chapter 7 Creating Accounts for the Installation and Granting Permissions

Step 5 Click the Member Of tab. Step 6 Click Add. Step 7 In the Select Groups dialog box, in the top list, double-click Domain Admins. The name appears in the

bottom list.

Step 8 Click OK to close the Select Groups dialog box. Step 9 Click OK to close the Properties dialog box.

Granting Permissions with the Cisco Unity Permissions Wizard

The Cisco Unity Permissions wizard is frequently updated between Cisco Unity releases. We recommend that you download and run the latest version of the Permissions wizard that is applicable to your version of Cisco

http://www.ciscounitytools.com/4_x_tools.htm.

For information on granting permissions with the Permissions wizard, refer to the Permissions wizard Help file PWHelp_<language>.htm that is included with the version of the Permissions wizard that you are using.

Caution If you are running the Permissions Wizard by using Windows Terminal Services (WTS), the

PWDiag.Log file will be deleted at the end of the WTS session. To save it, you must copy it to another location before you end the session.

Unity. The Permissions wizard is available at

7-4

For a complete list of the permissions set by the Permissions wizard, refer to the Permissions wizard Help file PWHelpPermissionsSet_<language>.htm.

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CHA PTER

Installing and Configuring Cisco Unity Software

In this chapter, you do the following tasks in the order listed:

1. Determine whether to set up Cisco Unity to use SSL. See the “Determining Whether to Set Up

Cisco Unity to Use SSL” section on page 8-2.

2. If you plan to set up Cisco Unity to use SSL and want to use the Microsoft Certificate Services

available with Windows to issue your own certificate: Install the Microsoft Certificate Services component. See the

3. Use the Cisco Unity Installation and Configuration Assistant to install and configure Cisco Unity,

and to set up the Cisco

Configuring Cisco Unity Software” section on page 8-3.

4. Test the phone system integration. See the “Testing the Phone System Integration” section on

page 8-14.

5. If virus-scanning software is installed on the Cisco Unity server: Exclude selected directories from

scanning. See the

“Installing the Microsoft Certificate Services Component” section on page 8-2.

Personal Communications Assistant to use SSL. See the “Installing and

“Excluding Selected Directories from Virus Scanning” section on page 8-14.

6. Delete Apache Tomcat sample directories. See the “Deleting Apache Tomcat Sample Directories”

section on page 8-14.

7. If you are setting up Cisco Unity to use SSL: Set up the Cisco Unity Administrator and Status

Monitor to use SSL. See the

SSL” section on page 8-15.

8. If Windows Server 2003 is installed on the Cisco Unity server: Configure Internet Explorer. See the

“Configuring Internet Explorer to Display the Cisco Unity Administrator Correctly (Windows Server 2003 Only)” section on page 8-17.

9. Secure the Example Administrator account against toll fraud. See the “Securing the Example

Administrator Account Against Toll Fraud” section on page 8-18.

10. Move SQL Server or MSDE databases and transaction logs. See the “Moving the Data Store

Databases and Transaction Logs” section on page 8-19.

11. Install the latest Microsoft service packs qualified for use with Cisco Unity, if any. In addition, run

the latest Cisco Cisco

Unity. See the “Installing the Latest Microsoft Service Packs and Updates” section on

page 8-21.

12. If virus-scanning software or Cisco Security Agent for Cisco Unity is installed on the Cisco Unity

server: Re-enable virus-scanning services and the Cisco Security Agent service for Cisco the

“Re-enabling Virus-Scanning and Cisco Security Agent Services” section on page 8-22.

Unity Server Updates wizard to install the latest updates recommended for use with

“Setting Up the Cisco Unity Administrator and Status Monitor to Use

Unity. See

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Chapter 8 Installing and Configuring Cisco Unity Software

Determining Whether to Set Up Cisco Unity to Use SSL

13. If you are running Domino without clustering, consider enabling the Unity Messaging Repository

conversation. See the

page 8-22.

14. Secure Cisco Unity and the Cisco Unity server. See the “Securing Cisco Unity and the Cisco Unity

Server” section on page 8-23.

When you are finished with this chapter, return to Chapter 1, “Overview of Mandatory Tasks for

Installing Cisco Unity” to continue installing the Cisco Unity system.

Note The tasks in the list reference detailed instructions in the Cisco Unity installation guide and in other

Cisco Unity documentation. Follow the documentation for a successful installation.

“Enabling the Unity Messaging Repository Conversation” section on

Determining Whether to Set Up Cisco Unity to Use SSL

When subscribers log on to the Cisco Personal Communications Assistant (PCA), their credentials are sent across the network to Cisco Administrator and the Status Monitor are configured to use the Anonymous authentication method. In addition, the information that subscribers enter on the pages of the Cisco Administrator (regardless of which authentication method it uses) is not encrypted.

For increased security, we recommend that you set up Cisco Unity to use the Secure Sockets Layer (SSL) protocol. SSL uses public/private key encryption to provide a secure connection between servers and clients, and uses digital certificates to authenticate servers or servers and clients. (A digital certificate is a file that contains encrypted data that attests to the identity of an organization or entity, such as a computer.)

Unity in clear text. The same is true when the Cisco Unity

PCA and of the Cisco Unity

Using the SSL protocol ensures that all Cisco Unity subscriber credentials—as well as the information that a subscriber enters on any page of the Cisco as the data is sent across the network. In addition, when you set up Cisco that a subscriber tries to access any Cisco connected with the real Cisco the subscriber to log on.

To set up a web server such as Cisco Unity to use SSL, you can either obtain a digital certificate from a certificate authority (CA) or use Microsoft Certificate Services available with Windows to issue your own certificate. (A CA is a trusted organization or entity that issues and manages certificates at the request of another organization or entity.) Cost, certificate features, ease of setup and maintenance, and the security policies practiced by the organization are some of the issues to consider when determining whether you should purchase a certificate from a CA or issue your own.

Information on third-party CAs, Microsoft Certificate Services, and SSL is widely available on the Internet, as well as in the Windows and IIS online documentation. Such sources can help you determine whether to use SSL and how to set up a web server to use it.

Unity server—and not an entity falsely posing as such—before allowing

Unity Administrator and the Cisco PCA—are encrypted

Unity to use SSL, each time

Unity web application, the browser will confirm that it is

Installing the Microsoft Certificate Services Component

Note If you do not plan to set up Cisco Unity to use SSL or if you want to use a digital certificate from a

certificate authority to set up Cisco Unity to use SSL, skip this section.

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Chapter 8 Installing and Configuring Cisco Unity Software

Do the procedure in this section if you plan to set up Cisco Unity to use SSL and you want to use the Microsoft Certificate Services available with Windows to issue your own certificate. You may install the component on the Cisco

To Install the Microsoft Certificate Services Component

Step 1 On the server that will act as your certificate authority (CA) and issue certificates, on the Windows Start

menu, click Settings

Step 2 Click Add/Remove Windows Components. Step 3 In the Windows Components dialog box, check the Certificate Services check box. Do not change any

other items. When the warning appears about not being able to rename the computer, or to join or be removed from a domain, click Ye s .

Step 4 Click Next. Step 5 Click Stand-alone Root CA, and click Next. (A stand-alone CA is a CA that does not require Active

Directory.)

Step 6 Follow the on-screen prompts to complete the installation. For information, refer to the Windows

documentation.

Unity server or on another server.

> Control Panel > Add/Remove Programs.

Installing and Configuring Cisco Unity Software

If a message appears that Internet Information Services is running on the computer and must be stopped before proceeding, click OK to stop the services.

Step 7 In the Completing the Windows Components Wizard dialog box, click Finish. Step 8 Close the Add Remove Programs dialog box and Control Panel.

Installing and Configuring Cisco Unity Software

To install and configure Cisco Unity software, you use the Cisco Unity Installation and Configuration Assistant to run seven programs in a specific order. The programs:

• Check the system and install the Cisco Unity software.

• Install the Cisco Unity licenses.

• Configure the Cisco Unity services.

• Configure Cisco Unity for the message store.

• Set new default passwords for the Default Administrator and the Default Subscriber templates

• Integrate Cisco Unity with the phone system.

• Configure the Cisco Personal Communications Assistant to use SSL.

Do the following seven subsections in the order listed.

Starting the Cisco Unity Installation and Configuration Assistant and Installing Cisco

Unity Software

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From the Cisco Unity Installation and Configuration Assistant, you run the Cisco Unity Setup program first to install Cisco

Unity. The Setup program checks the system, then installs the Cisco Unity software.

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Installing and Configuring Cisco Unity Software

Caution Do not install Cisco Unity remotely by using Windows Terminal Services or other remote-access

applications, or the installation may fail.

Caution Do not install features for which the system is not licensed, or Cisco Unity will shut down.

To Start the Assistant and Install the Cisco Unity Software

Step 1 Log on to Windows by using the Cisco Unity installation account.

Caution If you have not already done so, disable virus-scanning and Cisco Security Agent services on

the server, if applicable. Otherwise, the installation may fail.

Chapter 8 Installing and Configuring Cisco Unity Software

Step 2 On Cisco Unity DVD 1, browse to the root directory and double-click Setup.exe. Step 3 Follow the on-screen prompts until the Install Cisco Unity page appears. Step 4 Click Run the Cisco Unity Setup Program. Step 5 Follow the on-screen prompts until the Enter Installation Locations page appears. Step 6 Specify locations for the Cisco Unity application, trace logs, and Unity Messaging Repository (UMR)

files. Use the locations you made note of in the

“Determining the Locations for Files on the Cisco Unity

Server” section on page 2-4.

Step 7 Click Next. Step 8 In the Select Features dialog box:

a. Check the Install Cisco Unity check box. b. If the Cisco Unity license includes text to speech, check the Enable TTS check box.

If not, uncheck the Enable TTS check box.

c. If the Cisco Unity server or an attached expansion chassis contains Intel Dialogic voice cards, check

the Install Voice Card Software check box.

If not, uncheck the Install Voice Card Software check box.

Note If Windows Server 2003 is installed on the Cisco Unity server, the Install Voice Card Software

check box is not available. Circuit-switched phone system integrations that use voice cards are not supported with a Cisco Unity server on which Windows Server 2003 is installed.

8-4

Step 9 Click Next. Step 10 Choose the prompt set to install. Consider the following:

• Cisco Unity should use the same audio format for prompts that the phone system uses for the media

stream. Using a consistent audio format minimizes the need for transcoding from one audio format to another and minimizes the performance impact on the Cisco

• Callers hear consistent sound quality when the prompts are in the same audio format that is used for

recording messages.

• The G.711 Mu-Law audio format offers superior audio quality.

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Unity server.

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Chapter 8 Installing and Configuring Cisco Unity Software

• The G.729a audio format uses less network bandwidth.

Note that choosing a system prompt set does not change the default message recording and storage codec. If necessary, you can change the message recording and storage codec after Cisco installed.

Step 11 Click Next. Step 12 In the Cisco Unity Languages dialog box, choose the language(s) to install, and click Next.

If you installed Windows by using the manufacturer’s guided system-setup utility and a retail Windows disc, one of the languages you choose here must match the locale you specified when you installed Windows.

Caution If the locale you specified when you installed Windows does not match any of the installed

Cisco

Unity system-prompt languages, Cisco Unity will log errors in the event log and may stop taking calls. The system-prompt language you choose here must exactly match the locale you selected when you installed Windows. For example, if you chose English (United Kingdom) for locale, you must also choose English (United Kingdom) as one of the Cisco Unity system-prompt languages. English (Australia) will not work.

Installing and Configuring Cisco Unity Software

Unity is

If you installed Windows by using the Platform Configuration discs that are shipped with the Cisco

Unity server, the locale is automatically set to English (United States). The Cisco Unity Setup program always installs English (United States) system prompts, so you do not need to choose it as one of the languages to install.

Note that if the system will be using text to speech (TTS) and will be using English (Australia) or English (New Zealand) for the system prompts, also install English (United States) or English (United Kingdom) for the TTS language.

Step 13 Set the system-default languages for the phone, graphical user interface (GUI), and TTS, and click Next.

For the phone (system prompts) language, choose the language that matches the locale that you specified when you installed Windows.

Step 14 Follow the on-screen prompts until you are prompted to restart the Cisco Unity server.

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Installing and Configuring Cisco Unity Software

Step 15 The remainder of the procedure depends on whether the server contains Intel Dialogic D/120JCT-Euro

or D/240PCI-T1 voice cards:

Chapter 8 Installing and Configuring Cisco Unity Software

If the server does not contain Intel Dialogic D/120JCT-EURO or D/240PCI-T1 voice cards

If the server contains Intel Dialogic D/120JCT-EURO or D/240PCI-T1 voice cards

Installing License Files

From the Cisco Unity Installation and Configuration Assistant, you run the Cisco Unity Install License File wizard second to install the Cisco

Check the Yes, I Want to Restart My Computer Now check box, and click Finish. Cisco

a. Uncheck the Yes, I Want to Restart My Computer Now check

Unity software is now installed.

box, and click Finish.

Caution If the Cisco Unity server contains Intel Dialogic

D/120JCT-EURO or D/240PCI-T1 voice cards, do not restart the server now or you will not be able to access the Cisco Unity Administrator after Cisco Unity is installed.

b. Do the procedure under “Software Settings” for your voice card in

Appendix A, “Voice Cards and PIMG Units.”

c. Restart the Cisco Unity server.

Unity license files.

To Install the License Files

Step 1 Log on to Windows by using the Cisco Unity installation account. Step 2 On the Install the Cisco Unity License Files page, click Run the Cisco Unity Install License File

Wizard.

Step 3 On the Welcome page, click Next. Step 4 Click Add. Step 5 Insert the Cisco Unity license file disk, if applicable.

(When Cisco Unity was registered on Cisco.com, Cisco replied with an e-mail containing attached file(s) with license(s) for Cisco saved. For more information, see the

Step 6 Browse to drive A or to the location where the license file(s) have been stored. Step 7 Double-click the license file to add it to the License Files list.

Unity features. The instructions in the e-mail directed that the attached files be

“Obtaining Cisco Unity License Files” section on page 5-4.)

If prompted, click Ye s to copy the license file to the local system.

Step 8 If you are adding more than one license file, click Add, and repeat Step 6 and Step 7 for each license file. Step 9 Click Next. Step 10 In the Licenses dialog box, confirm that the license information is correct.

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Chapter 8 Installing and Configuring Cisco Unity Software

Step 11 Click Next. Step 12 Click Finish.

When the wizard is complete, the Configure the Cisco Unity Services page appears in the main window.

Configuring Services

From the Cisco Unity Installation and Configuration Assistant, you run the Cisco Unity Services Configuration wizard third to associate the directory, message store, and local services with accounts you specify.

To Configure Services

Step 1 On the Configure the Cisco Unity Services page, click Run the Cisco Unity Services Configuration

Wizard. (Note that you should be logged on to Windows with the Cisco

Step 2 On the Welcome page, click Next.

Installing and Configuring Cisco Unity Software

Unity installation account.)

Step 3 Click Lotus Domino. Step 4 Click Next. Step 5 Follow the on-screen prompts to complete the configuration.

When the wizard is complete, the Configure the Cisco Unity Message Store page appears in the main window.

Configuring Cisco Unity for the Message Store

From the Cisco Unity Installation and Configuration Assistant, you run the Cisco Unity Message Store Configuration wizard fourth to configure Cisco

To Configure Cisco Unity for the Message Store

Step 1 On the Configure the Cisco Unity Message Store page, click Run the Cisco Unity Message Store

Configuration Wizard. (Note that you should be logged on to Windows with the Cisco installation account.)

Step 2 Confirm that the Domino server is running. If Domino is not running, configuring the message store on

the Cisco

Step 3 Follow the on-screen prompts until the Primary Address Book Information page appears.

Unity server will fail.

Unity for the message store.

Unity

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In the following fields, enter information for the directory database that you will use to import subscribers and public distribution lists:

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Installing and Configuring Cisco Unity Software

Chapter 8 Installing and Configuring Cisco Unity Software

Server Name

The Domino name for the server. This name must be resolvable to an IP address by using DNS, a HOSTS file, or some other mechanism.

If you re-ran the csServer installation to DUC-enable the MailX.ntf template in Step 8 of the “To Prepare the Domino Server(s) for Cisco Unity” procedure on page 6-2, the server that you specify here must be the server on which you re-ran csServer. If you decide to use a different Domino server, or if you are unsure whether you re-ran csServer on the correct server, repeat the step on the correct server before continuing with this procedure.

Address Book

The name of the Domino directory database. Typically, this is Names.nsf, unless you are using a different name for your Domino directory database.

Display Name

The Cisco Unity Administrator uses the text name you enter here for the file you entered in the Address Book field.

Step 4 Follow the on-screen prompts to complete the wizard.

When the wizard is complete, the Set New Default Passwords page appears in the main window.

Setting New Default Passwords

From the Cisco Unity Installation and Configuration Assistant, you run the Password Hardening wizard fifth to set new default passwords for the Default Administrator and the Default Subscriber templates.

To Set New Default Passwords

Step 1 On the Set New Default Passwords page, click Run the Password Hardening Wizard. Step 2 Follow the on-screen prompts.

When the Password Hardening wizard finishes, the Integrate the Phone System with Cisco Unity page appears in the main window.

Integrating the Phone System with Cisco Unity

From the Cisco Unity Installation and Configuration Assistant, you run the Cisco Unity Telephony Integration Manager (UTIM) sixth to connect Cisco

To Integrate the Phone System with Cisco Unity

Step 1 On the Integrate the Phone System with Cisco Unity page, click Run the Cisco Unity Telephony

Integration Manager. (Note that you should be logged on to Windows with the Cisco account.)

Step 2 In the right pane of the UTIM, click Create Integration.

Unity with the phone system.

Unity installation

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Chapter 8 Installing and Configuring Cisco Unity Software

Installing and Configuring Cisco Unity Software

Step 3 Refer to the applicable Cisco Unity integration guide for your phone system to complete the integration.

(Cisco

Unity integration guides are available at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_g uides_list.html.)

When the integration is complete, the Set Up the Cisco Personal Communications Assistant to Use SSL page appears in the main window.

Setting Up the Cisco Personal Communications Assistant to Use SSL

From the Cisco Unity Installation and Configuration Assistant, you can set up the Cisco PCA to use SSL. Using the SSL protocol ensures that all subscriber credentials—as well as the information that a subscriber enters on any page in the Cisco

After the Cisco Unity Installation and Configuration Assistant is finished and the Cisco PCA is set up to use SSL, you manually set up the Cisco

Cisco

Unity Installation Guide alerts you when to do the procedure.

If you do not want to set up the Cisco PCA to use SSL, see the “Skipping Cisco PCA Setup for SSL”

section on page 8-9.

PCA—are encrypted as the data is sent across the network.

Unity Administrator and Status Monitor to use SSL. The

To set up the Cisco PCA to use SSL, do the procedures in the applicable section, depending on whether you are using a certificate authority:

• Setting Up the Cisco PCA to Use SSL by Creating a Local Certificate Without a Certificate

Authority, page 8-10

• Setting Up the Cisco PCA to Use SSL by Using a Certificate Authority, page 8-11

If the Cisco Unity server is running Windows Server 2003, you can set up the Cisco Personal Communications Assistant to use SSL now. However, the option to do so by creating a local certificate without a certificate authority has not been automated for Windows Server the Cisco

PCA to use SSL by using this method, you must do so manually. Refer to the online help

available on this page.

Skipping Cisco PCA Setup for SSL

Do the procedure in this section if you do not want to set up the Cisco PCA to use SSL. (Note that without SSL when subscribers log on to the Cisco to Cisco Cisco

To Skip Cisco PCA Setup for SSL

Step 1 On the Set Up the Cisco Personal Communications Assistant to Use SSL page, Click Do Not Set Up

Cisco

Unity in clear text. In addition, the information that subscribers enter on the pages of the

PCA will not be encrypted.)

Personal Communications Assistant to Use SSL.

2003. If you want to set up

PCA, their credentials will be sent across the network

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Step 2 Click Continue. Step 3 Click Close to exit the Cisco Unity Installation and Configuration Assistant.

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Chapter 8 Installing and Configuring Cisco Unity Software

Installing and Configuring Cisco Unity Software

Setting Up the Cisco PCA to Use SSL by Creating a Local Certificate Without a Certificate Authority

To Set Up the Cisco PCA to Use SSL by Creating a Local Certificate Without a Certificate Authority

Step 1 On the Set Up the Cisco Personal Communications Assistant to Use SSL page, click Create a Local

Certificate Without a Certificate Authority.

Step 2 Click Internet Services Manager. Step 3 Expand the name of the Cisco Unity server. Step 4 Right-click Default Web Site, and click Properties. Step 5 In the Default Web Site Properties dialog box, click the Directory Security tab. Step 6 Under Secure Communications, click Server Certificate. Step 7 On the Web Server Certificate wizard Welcome page, click Next. Step 8 Click Create a New Certificate, and click Next. Step 9 Click Prepare the Request Now, But Send It Later, and click Next. Step 10 Enter a name and a bit length for the certificate.

We strongly recommend that you choose a bit length of 512. Greater bit lengths may decrease performance.

Step 11 Click Next. Step 12 Enter the organization information, and click Next. Step 13 For the common name of the site, enter either the system name of the Cisco Unity server or the fully

qualified domain name.

Caution The name must exactly match the host portion of any URL that will access the system by using

a secure connection.

Step 14 Click Next. Step 15 Enter the geographical information, and click Next. Step 16 Specify the certificate request file name and location, and write down the file name and location because

you will need the information later in this procedure.

Step 17 Click Next. Step 18 Verify the request file information, and click Next. Step 19 Click Finish to exit the Web Server Certificate wizard. Step 20 Click OK to Close the Default Web Site Properties dialog box. Step 21 Close the Internet Services Manager window. Step 22 In the Cisco Unity Installation and Configuration Assistant, in the Enter Certificate Request File box,

enter the full path and file name of the certificate request file that you specified in

Step 16.

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Step 23 Click Create Certificate. Step 24 Click Internet Services Manager. Step 25 Expand the name of the Cisco Unity server. Step 26 Right-click Default Web Site, and click Properties.

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Chapter 8 Installing and Configuring Cisco Unity Software

Step 27 In the Default Web Site Properties dialog box, click the Directory Security tab. Step 28 Under Secure Communications, click Server Certificate. Step 29 On the Web Server Certificate wizard Welcome page, click Next. Step 30 Click Process the Pending Request and Install the Certificate. Step 31 Click OK. Step 32 In the Process a Pending Request dialog box, click OK to accept the default path and file name of the

pending certificate request.

Step 33 In the Certificate Summary dialog box, click Next. Step 34 Click Finish to exit the Web Server Certificate wizard. Step 35 Click OK to Close the Default Web Site Properties dialog box. Step 36 Close the Internet Services Manager window. Step 37 In the Cisco Unity Installation and Configuration Assistant, click Enable Cisco PCA to Use SSL. Step 38 Click Internet Services Manager. Step 39 Right-click the name of the Cisco Unity server, and click Restart IIS. Step 40 In the Stop/Start/Restart dialog box, click Restart Internet Services on <Servername>.

Installing and Configuring Cisco Unity Software

Step 41 Click OK. Step 42 Close the Internet Services Manager window. Step 43 In the Cisco Unity Installation and Configuration Assistant, click Continue. Step 44 Click Close to exit the Cisco Unity Installation and Configuration Assistant.

Setting Up the Cisco PCA to Use SSL by Using a Certificate Authority

This section contains four procedures.

If you are using Microsoft Certificate Services to issue your own certificate, do all four procedures in the order listed.

If you are using a certificate purchased from a certificate authority (for example, VeriSign), do only the fourth procedure, “

To Create a Certificate Request by Using Microsoft Certificate Services

Step 1 On the Set Up the Cisco Personal Communications Assistant to Use SSL page, click Use a Certificate

Aut hority.

Step 2 Click Internet Services Manager. Step 3 Expand the name of the Cisco Unity server. Step 4 Right-click Default Web Site, and click Properties.

To Install the Certificate.”

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Step 5 In the Default Web Site Properties dialog box, click the Directory Security tab. Step 6 Under Secure Communications, click Server Certificate. Step 7 On the Web Server Certificate wizard Welcome page, click Next. Step 8 Click Create a New Certificate, and click Next.

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Installing and Configuring Cisco Unity Software

Step 9 Click Prepare the Request Now, But Send It Later, and click Next. Step 10 Enter a name and a bit length for the certificate.

We strongly recommend that you choose a bit length of 512. Greater bit lengths may decrease performance.

Step 11 Click Next. Step 12 Enter the organization information, and click Next. Step 13 For the common name of the site, enter either the system name of the Cisco Unity server or the fully

qualified domain name.

Caution The name must exactly match the host portion of any URL that will access the system by using

a secure connection.

Step 14 Click Next. Step 15 Enter the geographical information, and click Next. Step 16 Specify the certificate request file name and location, and write down the file name and location because

you will need the information in the next procedure.

Save the file to a disk or to a directory that the certificate authority (CA) server can access.

Chapter 8 Installing and Configuring Cisco Unity Software

Step 17 Click Next. Step 18 Verify the request file information, and click Next. Step 19 Click Finish to exit the Web Server Certificate wizard. Step 20 Click OK to Close the Default Web Site Properties dialog box. Step 21 Close the Internet Services Manager window. Step 22 Click Close to exit the Cisco Unity Installation and Configuration Assistant.

To Submit the Certificate Request by Using Microsoft Certificate Services

Step 1 On the server that is acting as the CA, on the Windows Start menu, click Run. Step 2 Run Certreq. Step 3 Browse to the directory where you saved the certificate request file, and double-click the file. Step 4 Click the CA to use, and click OK.

Once the CA submits the certificate request, it assigns a pending status by default for added security. This requires a person to verify the authenticity of the request and to manually issue the certificate.

To Issue the Certificate by Using Microsoft Certificate Services

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Step 1 On the server that is acting as the CA, on the Windows Start menu, click Programs > Administrative

To ol s

> Certification Authority.

Step 2 In the left pane of the Certification Authority window, expand Certification Authority. Step 3 Expand <Certification Authority name>.

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Chapter 8 Installing and Configuring Cisco Unity Software

Step 4 Click Pending Requests. Step 5 In the right pane, right-click the request, and click All Tasks > Issue. Step 6 In the left pane, click Issued Certificates. Step 7 In the right pane, double-click the certificate to open it. Step 8 Click the Details tab. Step 9 In the Show list, choose <All>, and click Copy to File. Step 10 On the Certificate Export wizard Welcome page, click Next. Step 11 Accept the default export file format DER encoded binary X.509 (.CER), and click Next. Step 12 Specify a file name and a location that the Cisco Unity server can access, and click Next. Step 13 Verify the settings, and click Finish. Step 14 Click OK to close the Certificate Details dialog box. Step 15 Close the Certification Authority window.

Installing and Configuring Cisco Unity Software

To Install the Certificate

Step 1 On the Cisco Unity server, double-click the CUICA icon on the desktop. Step 2 In the Cisco Unity Installation and Configuration Assistant, click Use a Certificate Authority. Step 3 On the Set Up the Cisco Personal Communications Assistant to Use SSL page, at Step 3, click Internet

Services Manager.

Step 4 Expand the name of the Cisco Unity server. Step 5 Right-click Default Web Site, and click Properties. Step 6 In the Default Web Site Properties dialog box, click the Directory Security tab. Step 7 Under Secure Communications, click Server Certificate. Step 8 On the Web Server Certificate wizard Welcome page, click Next. Step 9 Click Process the Pending Request and Install the Certificate, and click Next. Step 10 Browse to the directory of the certificate (.cer) file, and double-click the file. Step 11 Verify the certificate information, and click Next. Step 12 Click Finish to exit the Web Server Certificate wizard. Step 13 Click OK to close the Default Web Site Properties dialog box. Step 14 Close the Internet Services Manager window. Step 15 In the Cisco Unity Installation and Configuration Assistant, click Enable Cisco PCA to Use SSL.

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Step 16 Restart IIS:

a. Click Internet Services Manager. b. Right-click the name of the Cisco Unity server, and click Restart IIS. c. In the Stop/Start/Restart dialog box, click Restart Internet Services on <Servername>.

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Chapter 8 Installing and Configuring Cisco Unity Software

Testing the Phone System Integration

d. Click OK. e. Close the Internet Services Manager window.

Step 17 Click Close to exit the Cisco Unity Installation and Configuration Assistant.

Testing the Phone System Integration

Test the integration with the phone system. Refer to the Cisco Unity integration guide for your phone system.

Note that you use the Cisco Unity Administrator for part of the integration test. Use the user name and password for the account that you selected to administer Cisco

Unity.

Excluding Selected Directories from Virus Scanning

Revised May 1, 2008

Note If virus-scanning software is not installed on the Cisco Unity server, skip this section.

You exclude selected directories from scanning to improve Cisco Unity performance and reliability.

To Exclude Selected Directories from Virus Scanning

Step 1 Refer to the virus-scanning software Help for instructions on excluding directories from scanning. Step 2 Exclude the following directories from virus scanning:

• The directory in which Cisco Unity is installed (Commserver by default), and all subdirectories.

• The directory that contains the files UnityDB.mdf and UnityDb_log.ldf.

• The directory specified in the Temp system variable for the directory and message store services

account. (To find this directory, log on as the directory and message store services account. Open a command-prompt window, and run the set temp command.)

Deleting Apache Tomcat Sample Directories

Added May 1, 2008

Apache Tomcat, which is automatically installed on the Cisco Unity server and is required for Cisco

Unity to function properly, contains security vulnerabilities in sample applications. To eliminate the security vulnerabilities, do the following procedure to delete the sample directories. For more information, see the CVE-IDs “CVE-2007-1355” and “CVE-2007-2449” on the CVE (Common Vulnerabilities and Exposures) website at

http://cve.mitre.org.

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Chapter 8 Installing and Configuring Cisco Unity Software

Setting Up the Cisco Unity Administrator and Status Monitor to Use SSL

To Delete Apache Tomcat Sample Applications

Step 1 In the Services MMC, stop the Tomcat service. Step 2 Delete the following directories and their contents under the directory where Cisco Unity is installed

(Commserver by default):

• cscoserv\Tomcat\webapps\examples

• cscoserv\Tomcat\webapps\tomcat-docs

Step 3 In the Services MMC, restart the Tomcat service.

Setting Up the Cisco Unity Administrator and Status Monitor to Use SSL

Note If you are not setting up Cisco Unity to use SSL, skip this section.

Using the SSL protocol ensures that all subscriber credentials—as well as the information that a subscriber enters on any page in the Cisco

Unity Administrator—are encrypted as the data is sent across

the network.

To Set Up the Cisco Unity Administrator and Status Monitor to Use SSL

Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Administrative Tools >

Internet Services Manager.

Step 2 Expand the name of the Cisco Unity server. Step 3 Expand Default Web Site. Step 4 Under Default Web Site, right-click Web, and click Properties. Step 5 In the Properties dialog box, set the Web directory to use SSL:

a. Click the Directory Security tab. b. Under Secure Communications, click Edit. c. Check the Require Secure Channel (SSL) check box. d. Click OK to close the Secure Communications dialog box.

e. Click OK to close the Properties dialog box. Step 6 Under Default Web Site, right-click SAWeb, and click Properties. Step 7 Repeat Step 5 to set the SAWeb directory to use SSL.

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Step 8 Under Default Web Site, right-click Status, and click Properties. Step 9 Repeat Step 5 to set the Status directory to use SSL. Step 10 Under Default Web Site, double-click Av Xm l. Step 11 In the right pane, right-click AvX ml.d ll , and click Properties. Step 12 In the Properties dialog box, click the File Security tab.

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Setting Up the Cisco Unity Administrator and Status Monitor to Use SSL

Step 13 Under Secure Communications, click Edit. Step 14 Check the Require Secure Channel (SSL) check box. Step 15 Click OK to close the Secure Communications dialog box. Step 16 Click OK to close the AvXml.dll Properties dialog box. Step 17 Close the Internet Services Manager window.

After you have set up the Cisco Unity Administrator and Status Monitor to use SSL, you must make the following changes so the web applications can be started by using the Cisco icons:

• Update the Windows registry to change the default HTTP URL to an HTTPS (secure) URL for the

tray icon.

• Change the desktop icons to use HTTPS URLs.

Do the following two procedures to change the URLs to secure URLs.

To Change the Default URL for the Cisco Unity Tray Icon to an HTTPS URL

Chapter 8 Installing and Configuring Cisco Unity Software

Unity tray icon and desktop

Step 1 On the Cisco Unity server, start RegEdit.

Caution Changing the wrong registry key or entering an incorrect value can cause the server to

malfunction. Before you edit the registry, confirm that you know how to restore it if a problem occurs. (Refer to the “Restoring” topics in Registry Editor Help.) If you have any questions about changing registry key settings, contact Cisco TAC.

Step 2 If you do not have a current backup of the registry, click Registry > Export Registry File, and save the

registry settings to a file.

Step 3 Expand the key

HKEY_LOCAL_MACHINE\SOFTWARE\Active Voice\SystemParameters\1.0.

Step 4 In the left pane, right-click 1.0, and click New > DWORD Value. Step 5 Name the value EnforceSSL. Step 6 In the right pane, double-click EnforceSSL. Step 7 Change Value Data to 1. Step 8 Click OK to save the change. Step 9 Close Registry Editor. Step 10 Restart the server.

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To Change the Desktop Icons to Use HTTPS URLs

Step 1 On the Cisco Unity server, right-click the System Administration desktop icon, and click Properties. Step 2 Click the Web Document tab. Step 3 In the URL field, change the “http” portion of the URL to https.

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Chapter 8 Installing and Configuring Cisco Unity Software

Configuring Internet Explorer to Display the Cisco Unity Administrator Correctly (Windows Server 2003 Only)

Step 4 Click OK. Step 5 Right-click the Status Monitor desktop icon, and click Properties. Step 6 Click the Web Document tab. Step 7 In the URL field, change the “http” portion of the URL to https. Step 8 Click OK.

Configuring Internet Explorer to Display the Cisco Unity Administrator Correctly (Windows Server

Note If Windows Server 2003 is not installed on the Cisco Unity server or if you installed Windows

Server 2003 using the Cisco Unity Platform Configuration discs, skip this section.

If you created a Cisco Unity administration account as recommended in the “About the Accounts

Required for the Cisco Unity Installation” section on page 7-1, and you log on to Windows by using that

account, the changes that the Windows Server 2003 service pack make to the default Internet Explorer security settings cause the Cisco procedure to configure Internet Explorer to display the Cisco Windows by using the administration account.

To Configure Internet Explorer to Display the Cisco Unity Administrator Correctly

Step 1 Log on to the Cisco Unity server by using the Cisco Unity administration account. Step 2 Right click the Cisco Unity icon in the system tray, and click Launch System Admin. Step 3 If you are prompted to provide a user name and password, click Cancel. Step 4 On the Internet Explorer Tools menu, click Internet Options. Step 5 Click the Security tab. Step 6 Under Select a Web Content Zone to Specify Its Security Settings, click the Trusted Sites icon.

Unity Administrator to display a blank page. Do the following

2003 Only)

Unity Administrator when you log on to

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Step 7 Click Sites. Step 8 In the Trusted Sites dialog box, in the Add This Website to the Zone field, enter the applicable value

depending on whether the Cisco

Cisco Unity Administrator is set up to use SSL

Cisco Unity Administrator is not set up to use SSL

Step 9 If the Cisco Unity Administrator is set up to use SSL, check the Require Server Verification (https:)

for All Sites in This Zone check box.

If the Cisco Unity Administrator is not set up to use SSL, uncheck the Require Server Verification (https:) for All Sites in This Zone check box.

Step 10 Click Add.

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Unity Administrator is set up to use SSL:

Enter https:\\<CiscoUnityServerName>

Enter http:\\<CiscoUnityServerName>

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Chapter 8 Installing and Configuring Cisco Unity Software

Securing the Example Administrator Account Against Toll Fraud

Step 11 Click Close to close the Trusted Sites dialog box. Step 12 On the Security tab, click Custom Level. Step 13 In the Security Settings dialog box, change the value of the Reset To list to Low. Step 14 Click Reset, and click Yes to confirm that you want to change the security settings for this zone. Step 15 Click OK to close the Security Settings dialog box.

If the Security Settings dialog box does not close:

a. Close the dialog box by clicking the X in the upper-right corner. b. In the “not responding” message box, click End Now. (The “not responding” message box may take

a few seconds to appear.)

Step 16 Restart the Cisco Unity Administrator.

Securing the Example Administrator Account Against Toll Fraud

It is possible for a malicious user to dial into Cisco Unity, log on as the Example Administrator by using the default extension and password, and configure Cisco

Unity to forward calls to phone numbers for which there are charges or to reconfigure greetings so an operator believes the messaging system is personally accepting collect-call charges. To help secure Cisco

Unity against toll fraud, we strongly recommend that you change the phone password for the Example Administrator account after Cisco

Unity is installed.

To Change the Password on the Example Administrator Account

Step 1 In the Cisco Unity Administrator, go to any Subscribers > Subscribers page. Step 2 Click the Find icon. Step 3 On the Find and Select Subscriber page, click Find. Step 4 Click Example Administrator. Step 5 In the left pane, click Phone Password. Step 6 In the right pane, check the User Cannot Change Password check box. Step 7 Check the Password Never Expires check box. Step 8 Under Reset Phone Password, enter and confirm a new password by using digits 0 through 9.

We recommend that you enter a long and nontrivial password; 20 digits or more is desirable. (The minimum length of the password is set on the Subscribers

> Account Policy > Phone Password

Restrictions page.) In a nontrivial password:

• The digits are not all the same (for example, 9999).

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• The digits are not consecutive (for example, 1234).

• The password is not the same as the extension assigned to the example account.

• The password does not spell the name of the example account, the name of the company, the name

of the IT manager, or any other obvious words.

Step 9 Click the Save icon.

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Chapter 8 Installing and Configuring Cisco Unity Software

Moving the Data Store Databases and Transaction Logs

Step 10 Close the Cisco Unity Administrator.

Moving the Data Store Databases and Transaction Logs

The Cisco Unity data store includes several databases and their corresponding transaction logs. Because the Cisco you place them on the system in a location that makes optimum use of system storage capacity.

As you do the procedure in this section, if applicable, refer to the drive locations you made note of in the

For more information on moving SQL Server or MSDE databases and transaction logs, refer to Microsoft documentation.

To Move the SQL Server or MSDE Databases and Transaction Logs

Step 1 Stop Cisco Unity. (Right-click the Cisco Unity icon in the system tray, then click Stop Cisco Unity; if

the Cisco AvCsTrayStatus.exe.)

Unity and Reports databases and their transaction logs are the fastest-growing data store files,

“Determining the Locations for Files on the Cisco Unity Server” section on page 2-4.

Unity icon is not available, browse to the CommServer directory and double-click

Step 2 In Task Manager, end the Cisco Unity tray icon process:

a. Right-click in an empty space on the taskbar and click Ta sk Man a ger. b. Click the Processes tab. c. Click the Image Name column twice to sort by process name. d. Click AvCsTrayStatus. e. Click End Process.

f. Click Ye s to confirm.

g. Close Tas k Ma n ag er.

Step 3 Stop the AvCsGateway service:

a. On the Windows Start menu, click Programs > Administrative Tools > Services. b. In the right pane, right-click AvC sG at ew ay, and click Stop. c. Close the Services MMC.

Step 4 Detach the ReportDB and UnityDb databases:

a. On the Windows Start menu, click Programs > Microsoft SQL Server > Enterprise Manager. b. In the left pane, expand Microsoft SQL Servers > SQL Server Group > (local) (Windows NT) >

Databases.

c. Right-click ReportDb, and click All Tasks > Detach Database. d. If the OK button is unavailable, click Clear, and click OK to confirm that you want to clear

connections.

e. Click OK to detach the ReportDB database.

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f. Click OK to confirm.

g. Repeat Step c. through Step f. to detach the UnityDb database.

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Moving the Data Store Databases and Transaction Logs

Step 5 Close SQL Server Enterprise Manager. Step 6 In Windows Explorer, create the new directories for Cisco Unity data and for transaction logs on the

drive locations you made note of in the

section on page 2-4. Use directory names that are easy to remember, for example:

Chapter 8 Installing and Configuring Cisco Unity Software

“Determining the Locations for Files on the Cisco Unity Server”

UnityDb.mdf and ReportDb.mdf ReportDb_log.ldf and UnityDb_log.ldf

Step 7 In Windows Explorer, move UnityDb.mdf and ReportDb.mdf from Program Files\Microsoft

SQL

Server\MSSQL\Data to the new directory for Cisco Unity databases.

Step 8 In Windows Explorer, move ReportDb_log.ldf and UnityDb_log.ldf from

Program

Files\Microsoft SQL Server\MSSQL\Data to the new directory for Cisco Unity transaction

<Database destination drive>\<Path>\UnityData

<Log file destination drive>\<Path>\UnityLogs

logs.

Step 9 Using OSQL, reattach the databases:

Caution If you put the databases and the transaction log in separate locations, as recommended for

most systems, you must use OSQL to reattach the databases because SQL Server Enterprise Manager does not support attaching a database when the corresponding log file is not in the same directory.

a. On the Windows Start menu, click Run. b. Run cmd. c. Start OSQL by entering OSQL -E on the command line.

Caution Use -E, not -e.

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d. Enter

use master and press Enter.

e. Enter

go and press Enter.

f. Enter

EXEC sp_attach_db 'UnityDb', '<Database destination drive>\<New database directory path>\UnityDb.mdf', '<Log file destination drive>\<New log file directory path>\UnityDb_log.ldf' and press Enter.

g. Enter

and press Enter.

If you specified an invalid path or file name, an error message appears in the command window. Re-run Step

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Chapter 8 Installing and Configuring Cisco Unity Software

h. Enter

EXEC sp_attach_db 'ReportDb', '<Database destination drive>\<New database directory path>\ReportDb.mdf', '<Log file destination drive>\<New log file directory path>\ReportDb_log.ldf' and press Enter.

i. Enter

and press Enter.

If you specified an invalid path or file name, an error message appears in the command window. Re-run Step

Step 10 Enter

h. and Step i. with the correct information.

exit and press Enter to close OSQL.

Step 11 On the Windows Start menu, click Programs > Startup > AvCsTrayStatus to restart the Cisco Unity

tray icon.

Step 12 When the tray icon appears in the Windows taskbar, use it to restart Cisco Unity.

Installing the Latest Microsoft Service Packs and Updates

You install the latest Microsoft service packs that has been qualified for use with Cisco Unity, if any, as well as the corresponding updates, to enhance the security of the Cisco procedures.

To Install the Latest Microsoft Service Packs, If Any

• Follow the instructions that you printed or downloaded when you downloaded the service pack.

To Install the Latest Microsoft Updates Recommended for Use with Cisco Unity

Step 1 Insert in the drive the disc that you burned with the latest version of the Cisco Unity Server Updates

Wizard.

Step 2 Run ServerUpdatesWizard.exe. Step 3 Follow the on-screen prompts to complete the installation of Microsoft updates and, optionally, Cisco

Security Agent for Cisco

Note If you are accessing the server by using Remote Desktop or a VNC client, and you are installing Cisco

Security Agent for Cisco Security Agent for Cisco

Unity.

Unity, the Remote Desktop or VNC session will be disconnected when Cisco Unity restarts the network interface. If the session does not reconnect

automatically, reconnect manually to finish the Server Updates wizard.

Unity server. Do the following

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Chapter 8 Installing and Configuring Cisco Unity Software

Re-enabling Virus-Scanning and Cisco Security Agent Services

Step 4 Restart the Cisco Unity server.

Re-enabling Virus-Scanning and Cisco Security Agent Services

Note If virus-scanning software or Cisco Security Agent for Cisco Unity is not installed on the Cisco Unity

server, skip this section.

You re-enable virus-scanning and Cisco Security Agent services now that all of the software installations that could have been affected if the services were running are complete.

To Re-enable and Start Virus-Scanning and Cisco Security Agent Services

Step 1 Refer to the virus-scanning software documentation to determine the names of the virus-scanning

services.

Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services. Step 3 Re-enable and start each virus-scanning service and the Cisco Security Agent service:

a. In the right pane, double-click the service. b. On the General tab, in the Startup Type list, click Automatic to re-enable the service. c. Click Start to start the service. d. Click OK to close the Properties dialog box.

Step 4 When the services have been re-enabled, close the Services MMC.

Enabling the Unity Messaging Repository Conversation

If the Domino servers are not configured in a cluster or if there is only one Domino server, do the procedure in this section to allow subscribers increased access to voice messages during an outage.

Caution Do not enable the Unity Messaging Repository (UMR) conversation if Domino servers are configured

in a cluster. Doing so may cause Cisco and restrict subscriber access to messages stored in the UMR, even though subscriber mail files are available on another Domino server in the cluster.

When a Domino server—or even the entire Domino network—is down, Cisco Unity can answer calls, allow unidentified callers to look up subscriber extensions, and take voice messages. While the e-mail system or network is off line, new voice messages are handled by the Unity Messaging Repository on the Cisco

Unity server.

Unity to unnecessarily hold messages in the UnityMTA directory

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The UMR as a feature consists of the following main parts:

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Chapter 8 Installing and Configuring Cisco Unity Software

• UnityMTA—When callers leave messages for subscribers, the messages are temporarily stored in

the UnityMTA directory on the Cisco Cisco

Unity from handing off the messages to Domino, the messages remain on the hard disk of the

Cisco

Unity server until they can be delivered. While Domino is unavailable, callers can still leave messages. When the Domino server or network is back on line, voice messages stored in the UMR are routed to subscriber mailboxes.

• UMR conversation—When subscribers log on to Cisco Unity and their mail files are unavailable,

the UMR conversation provides limited functionality by allowing subscribers to listen to messages left for them in the UnityMTA directory. The UMR conversation is disabled by default. After a subscriber logs on, if Cisco plays the failsafe prompt and hangs up. (“This system is temporarily unable to complete your call. Call again later. Goodbye.”)

To Enable the Unity Messaging Repository Conversation

Step 1 On the Cisco Unity server desktop, double-click the Cisco Unity Tools Depot icon. Step 2 In the left pane, under Administrative Tools, double-click Advanced Settings Tool. Step 3 In the Unity Settings pane, click Conversation—(Unity Domino only) Enable UMR Conversation. Step 4 In the New Value box, enter 0 to enable the conversation, and click Set.

Securing Cisco Unity and the Cisco Unity Server

Unity server. If a problem with the network prevents

Unity is unable to access the mail file of the subscriber, Cisco Unity

Step 5 When prompted, click OK. Step 6 Click Exit. Step 7 Restart the Cisco Unity software for the registry change to take effect.

Securing Cisco Unity and the Cisco Unity Server

We strongly recommend that you secure Cisco Unity and the Cisco Unity server. Refer to the Security Guide for Cisco

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.

Unity at

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Securing Cisco Unity and the Cisco Unity Server

Chapter 8 Installing and Configuring Cisco Unity Software

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CHA PTER

Installing Optional Software

In this chapter, you do the following tasks in the order listed:

1. Install monitoring software, if applicable. See the “Installing Monitoring Software” section on

page 9-1.

2. Install RSA SecurID, if applicable. See the “Installing RSA SecurID” section on page 9-1.

3. Install other optional software, if applicable. See the “Installing Other Optional Software” section

on page 9-2.

When you are finished with this chapter, return to Chapter 1, “Overview of Mandatory Tasks for

Installing Cisco Unity” to continue installing the Cisco Unity system.

Note The tasks in the list reference detailed instructions in the Cisco Unity installation guide and in other

Cisco Unity documentation. Follow the documentation for a successful installation.

Installing Monitoring Software

Follow the manufacturer instructions to install supported monitoring software.

Install only the monitoring agent on the Cisco Unity server. Do not install the full monitoring application.

Caution If you install the full application—which is the default installation option for several of the monitoring

applications we have tested—Cisco Unity will not function properly.

For information on supported software, refer to Supported Hardware and Software, and Support Policies

for Cisco

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

Unity at

Installing RSA SecurID

For supported versions of RSA SecurID, refer to Supported Hardware and Software, and Support Policies for Cisco

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

Follow the manufacturer instructions to install RSA SecurID.

Unity at

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Installing Other Optional Software

The “Overview of Mandatory Tasks for Installing Cisco Unity” alerts you when to configure RSA SecurID later in the installation process.

Installing Other Optional Software

For information on supported software, refer to Supported Hardware and Software, and Support Policies for Cisco

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

Follow the manufacturer instructions to install other optional software.

Unity at

Chapter 9 Installing Optional Software

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CHA PTER

Setting Up Authentication for the Cisco Unity Administrator

In this chapter, you do the following tasks in the order listed:

1. Determine the authentication method that you want to use for the Cisco Unity Administrator. See

the

“Determining the Authentication Method to Use for the Cisco Unity Administrator” section on

page 10-1.

2. Configure IIS so that the Cisco Unity Administrator and Status Monitor use the Anonymous

authentication method, if applicable. See the

Administrator and Status Monitor Use Anonymous Authentication” section on page 10-6.

When you are finished with this chapter, return to Chapter 1, “Overview of Mandatory Tasks for

Installing Cisco Unity” to continue installing the Cisco Unity system.

Note The tasks in the list reference detailed instructions in the Cisco Unity installation guide and in other

Cisco Unity documentation. Follow the documentation for a successful installation.

“Configuring IIS So That the Cisco Unity

Determining the Authentication Method to Use for the Cisco

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Unity Administrator

The Cisco Unity Administrator is the website used to do most administration tasks, including: determining system schedules, specifying settings for individual subscribers (or for a group of subscribers by using a subscriber template), and implementing a call management plan.

To access the Cisco Unity Administrator, Cisco Unity requires that the identity of the administrator is authenticated by a name and password. You can choose which IIS authentication method that you want to use for the Cisco to the Cisco

Note Until a Cisco Unity subscriber account is created for the purpose of administering Cisco Unity, you must

use the Windows credentials associated with the administration account that was selected when Cisco Unity was installed to log on to the Cisco Unity Administrator.

The following three subsections discuss the available authentication methods and how they work:

• Authentication Methods Available for the Cisco Unity Administrator, page 10-2

Unity Status Monitor.)

Unity Administrator. (Note that the authentication method you choose also applies

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Chapter 10 Setting Up Authentication for the Cisco Unity Administrator

Determining the Authentication Method to Use for the Cisco Unity Administrator

• How Integrated Windows Authentication Works with the Cisco Unity Administrator, page 10-3

• How Anonymous Authentication Works with the Cisco Unity Administrator, page 10-4

Authentication Methods Available for the Cisco Unity Administrator

By default, IIS is configured so that the Cisco Unity Administrator uses the Integrated Windows authentication method (formerly called NTLM or Windows authenticate the user name and password. If you prefer, you can configure IIS so that the Cisco Administrator uses the Anonymous authentication method instead.

To determine which authentication method to use, first discuss it with the network administrator to confirm that the method you choose aligns with the existing authentication scheme in the organization and addresses security concerns for the site. In addition, consider the advantages and disadvantages of using each authentication method with the Cisco

Unity Administrator, as shown in Tabl e 10-1 and

Table 10-2.

Refer to the Microsoft website for general information on the strengths and weaknesses of using either Integrated Windows or Anonymous authentication.

Table 10-1 lists the advantages and disadvantages of using Integrated Windows authentication with the

Cisco Unity Administrator.

NT Challenge/Response authentication) to

Unity

Ta b l e 10-1 Using Integrated Windows Authentication with the Cisco Unity Administrator

Advantages Disadvantages

• User credentials are not sent across the

network. Instead, Internet Explorer and Windows use a challenge/response mechanism to authenticate the user.

• By default, IIS is already set up so that the

Cisco

Unity Administrator uses the Integrated

Windows authentication method.

• Windows cannot validate the identity of a user when the user is

logged on to an untrusted domain. To solve this problem, configure each subscriber browser to prompt for a user name and password so that subscribers can enter the applicable credentials for the domain that the Cisco

Unity server is in. Alternatively, you can establish

trusts across domains.

• When subscribers log on to the Cisco Unity Administrator from

another domain, they are prompted to re-enter their credentials each time that they want to use the phone as a recording and playback device for the Media Master.

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Table 10-2 lists the advantages and disadvantages of using Anonymous authentication with the

Cisco Unity Administrator.

Ta b l e 10-2 Using Anonymous Authentication with the Cisco Unity Administrator

Advantages Disadvantages

• Subscribers can choose whether to enter their Domino or Windows

credentials on the Cisco

Unity Log On page. If subscribers use their Domino credentials, they do not need to have Windows domain accounts created for them. However, if subscribers have Windows domain accounts, they can use their Windows credentials to access the Cisco

Unity Administrator if the Domino server goes down, for

example.

• When subscribers log on to the Cisco Unity Administrator from

another domain, they can enter the applicable credentials on the Cisco

Unity Log On page for the domain that the Cisco Unity server is in. Thus, you do not need to configure each subscriber browser to prompt for a user name and password, nor do you need to establish trusts across domains.

• When subscribers log on to the Cisco Unity Administrator from

• When a subscriber enters Domino credentials

on the Cisco credentials are sent across the network in clear text. To solve this problem, set up Cisco to use SSL.

• When a subscriber enters Windows domain

account credentials on the Cisco On page, the credentials are sent across the network in clear text. To solve this problem, set up Cisco

• By default, IIS is not set up so that the

Cisco

Unity Administrator uses the Anonymous authentication method. You must configure it.

another domain, they are not prompted to re-enter their credentials each time that they want to use the phone as a recording and playback device for the Media Master.

Unity Log On page, the

Unity

Unity Log

Unity to use SSL.

How Integrated Windows Authentication Works with the Cisco Unity Administrator

When IIS is configured so that the Cisco Unity Administrator uses Integrated Windows authentication, Cisco

Unity does not authenticate the subscriber. Instead, the identity of the user is verified by Windows.

1. A Cisco Unity subscriber starts Internet Explorer and attempts to browse to the Cisco Unity

Administrator website.

2. Internet Explorer tries to get the home page for the Cisco Unity Administrator from IIS.

3. IIS indicates that it cannot authenticate the user.

4. When Internet Explorer is configured to prompt for a user name and password, it displays a dialog

box and waits for the subscriber to enter the Windows domain account credentials. Once the subscriber enters the credentials, Internet Explorer tries to get the Cisco page again, but this time, it sends IIS an encrypted message regarding the Windows domain account based on the credentials that the subscriber entered in the dialog box.

When Internet Explorer is not configured to prompt for a user name and password, Internet Explorer tries to get the Cisco

Unity Administrator web page again, but this time, it sends IIS an encrypted message regarding the Windows domain account based on the credentials that the subscriber entered to log on to Windows.

In both scenarios, the user password—or any representation of the password—is not sent across the network because authentication relies on Windows challenge/response.

Unity Administrator web

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Determining the Authentication Method to Use for the Cisco Unity Administrator

5. If Windows can confirm the identity of the Windows domain user, then IIS sends the user and

domain name to Cisco

Unity, and the process continues with Step 6.

If Windows cannot validate the identity of the Windows domain user (as would be the case if the subscriber logged on to an untrusted domain), Internet Explorer prompts the subscriber for a user name and password. Once again, the credentials are not sent across the network; instead, Internet Explorer sends IIS an encrypted message regarding the Windows domain account based on the credentials that were entered in the dialog box. If Windows still cannot authenticate the user, Internet Explorer displays a message indicating that access to the website is denied because the domain account is unknown.

6. Cisco Unity checks to see that there is a subscriber account associated with the Windows domain

account used to authenticate the subscriber and that the subscriber account has COS rights to access the Cisco

7. If a subscriber account exists and it has the proper COS rights, Cisco Unity presents the first page

of the Cisco

Unity Administrator.

Unity Administrator website, which is displayed in the browser.

If the subscriber account does not exist or does not have the proper COS rights, Cisco Unity presents a web page that indicates that the subscriber does not have permission to view the Cisco Administrator website.

Chapter 10 Setting Up Authentication for the Cisco Unity Administrator

Unity

How Anonymous Authentication Works with the Cisco Unity Administrator

When IIS is configured so that the Cisco Unity Administrator uses Anonymous authentication, Cisco

Unity authenticates the credentials that subscribers enter on the Cisco Unity Log On page.

1. A Cisco Unity subscriber starts Internet Explorer and attempts to browse to the Cisco Unity

Administrator website.

2. Internet Explorer tries to get the home page for the Cisco Unity Administrator from IIS.

3. IIS allows access to Cisco Unity based on the privileges for the IUSR_[computer name] account.

(This is the anonymous account that IIS uses for Anonymous authentication by default.)

4. Cisco Unity presents the Cisco Unity Log On page, which is displayed in the browser.

5. By default, the Log On page prompts subscribers to enter the Domino credentials, as shown in

Table 10-3. However, subscribers can click the Log On Using Windows Authentication link

provided on the Log On page to browse to another Log On page, as shown in Tabl e 10-4, on which they can enter their Windows domain account credentials.

Ta b l e 10-3 Cisco Unity Log On Page for Domino Credentials

Field Name Description

Full Name Subscribers must enter the full Lotus Notes user name that is associated with their Cisco Unity

subscriber account.

The full name consists of the user name, any organizational units that the Domino Person document resides in, and the IBM Domino certifier domain. (For example, subscribers can enter Terry Campbell/Sales/Cisco.)

Password Subscribers must enter the Internet password for their Domino user account.

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Determining the Authentication Method to Use for the Cisco Unity Administrator

Ta b l e 10-4 Cisco Unity Log On Page for Windows Credentials

Field Name Description

User Name

Subscribers must enter the alias for the Windows domain account that is associated with their Cisco

Unity subscriber account. (For example, they can enter tcampbell or they can enter the full path,

tcampbell@<domain name>.)

If subscribers enter the full path for their alias, they do not need to complete the Domain field.

Password Subscribers must enter the password for their Windows domain account.

Domain Subscribers must enter the name of the domain in which their Windows domain account resides, unless

they entered a full path for their alias in the User Name field. If that is the case, subscribers can leave the field blank.

6. Internet Explorer sends the credentials—in clear text—to Cisco Unity. (To solve this security

problem, set up Cisco

7. When the subscriber has entered Domino credentials on the Log On page, Cisco Unity searches the

Unity to use SSL.)

Domino Address Book for a Person document associated with the user name that the subscriber entered on the Log On page. Once the user name is found, Cisco

Unity retrieves the encrypted password from the Person document and compares it with the password that the subscriber entered on the Log On page. The process continues with Step

(Note that by default, the connection between the Cisco Unity server and the Domino server is not encrypted. Refer to the Domino documentation for details on encrypting network data on a server port. It is also a good idea to discuss potential performance issues with the Domino administrator for the organization before enabling encryption on the Domino server.)

8. When the subscriber has entered Windows credentials on the Log On page, Cisco Unity requests

authentication of the credentials from Windows. The process continues with Step

9. If Cisco Unity can authenticate the Domino credentials, Cisco Unity confirms that there is a

10.

subscriber account associated with the Domino Person document used to authenticate the subscriber, and that the subscriber account has the proper COS rights. The process continues with Step

11.

If the credentials cannot be authenticated, Cisco Unity presents a web page that indicates that the subscriber does not have permission to view the Cisco

10. If Cisco Unity can authenticate the Windows credentials, Cisco Unity then confirms that there is a

Unity Administrator website.

subscriber account associated with the Windows domain account used to authenticate the subscriber and that the subscriber account has COS rights to access the Cisco continues with Step

11.

Unity Administrator. The process

If the credentials cannot be authenticated, Cisco Unity presents a web page that indicates that the subscriber does not have permission to view the Cisco

11. If the subscriber account exists and it has the proper COS rights, Cisco Unity presents the first page

of the Cisco

Unity Administrator website, which is displayed in the browser.

Unity Administrator website.

If the subscriber account does not exist or does not have the proper COS rights, Cisco Unity presents a web page, which indicates that the subscriber does not have permission to view the Cisco

Unity

Administrator website.

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Chapter 10 Setting Up Authentication for the Cisco Unity Administrator

Configuring IIS So That the Cisco Unity Administrator and Status Monitor Use Anonymous Authentication

Note If you decided that the Cisco Unity Administrator will use the Integrated Windows authentication

method, skip this section.

This section contains two procedures. Do the applicable procedure, depending on whether the Cisco

Unity server is running Windows Server 2003 or Windows 2000 Server.

To Configure IIS So That the Cisco Unity Administrator and Status Monitor Use Anonymous Authentication (Windows Server

Step 1 On the Windows Start menu, click Administrative Tools > Internet Information Services (IIS)

Manager.

Step 2 In the left pane, right-click Application Pools, and click Properties.

2003)

Step 3 In the Application Pools Properties dialog box, click the Identity tab. Step 4 In the Predefined list, click Local System. Step 5 Click OK to close the Application Pools Properties dialog box. Step 6 In the IIS Manager message box, click Ye s to confirm that you want to run this application pool as Local

System.

Step 7 In the left pane of Internet Information Services (IIS) Manager, expand Web Sites > Default Web Site. Step 8 Right-click SAWeb, and click Properties. Step 9 In the SaWeb Properties dialog box, click the Directory Security tab. Step 10 In the Authentication and Access Control section, click Edit. Step 11 In the Authentication Methods dialog box, check the Enable Anonymous Access check box. Step 12 Uncheck the Integrated Windows Authentication check box. Step 13 Click OK to close the Authentication Methods dialog box. Step 14 Click OK to close the SaWeb Properties dialog box. Step 15 Repeat Step 8 through Step 14 for the following virtual directories:

• Status

• StatusXml

• Web

Step 16 In the left pane, click StatusXml.

10-6

Step 17 In the right pane, right-click AvX ml.d ll , and click Properties. Step 18 In the AvXml.dll Properties dialog box, click the File Security tab. Step 19 In the Authentication and Access Control section, click Edit. Step 20 In the Authentication Methods dialog box, check the Enable Anonymous Access check box. Step 21 Uncheck the Integrated Windows Authentication check box. Step 22 Click OK to close the Authentication Methods dialog box.

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Cisco OL-13599-01 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Installation Guide for Cisco Unity with IBM Lotus Domino (Without Failover)

CONTENTS

Preface

Overview of Mandatory Tasks for Installing Cisco Unity

Part 1: Installing and Configuring the Cisco Unity Server

Part 2: Installing and Configuring a Voice-Recognition Server

Part 3: Populating the Cisco Unity System with Subscriber and Call Management Data

Part 4: Setting Up Networking Options (If Applicable)

Part 5: Customizing the Cisco Unity Conversation

Part 6: Backing Up Cisco Unity

Part 7: Training

Preparing for the Installation

Gathering Documentation and Tools

Downloading Software for the Installation

Determining the Locations for Files on the Cisco Unity Server

Locations for Files on a Platform Overlay 1 or Overlay 2 Server

Locations for Files on a Platform Overlay 3 Server

Setting Up the Hardware

Installing Voice Cards

Attaching Peripheral Devices and Making Connections from the Phone System

Installing the Operating System

Considerations for Installing Windows

Windows Server 2003 Considerations

Windows 2000 Server Considerations

Additional Considerations for Both Windows Versions

Configuring the RAID Arrays (Selected Installations)

Installing Windows Server 2003 by Using the Cisco Unity Platform Configuration Discs

Installing Windows 2000 Server by Using the Cisco Unity Platform Configuration Discs

Installing Windows Server 2003 by Using a Retail Windows Server 2003 Disc

Installing Windows 2000 Server by Using a Retail Windows Server 2000 Disc

Creating the Partitions

Adding 3GB and userva Switches to the Boot.ini File

Customizing the Cisco Unity Platform

Configuring a Dual NIC in the Cisco Unity Server

Installing the NIC-Configuration Utility

Obtaining Cisco Unity License Files

Configuring a Dual NIC

Running the Cisco Unity System Preparation Assistant

Installing Administration Software for MSDE 2000 and Setting the MSDE System Administrator Password

Changing Folder Settings in Windows Explorer

Disabling the Found New Hardware Wizard for the Voice Cards

Installing Antivirus Software (Optional)

Connecting the Cisco Unity Server to the Network

Configuring TCP/IP Properties

Verifying the IP Address and the Network Connection

Disabling Antivirus and Cisco Security Agent Services

Installing Active Directory or Adding the Cisco Unity Server to an Existing Domain

Active Directory

Existing Domain

Setting Up Domino and Installing Lotus Notes

Preparing the Domino Server(s) for Cisco Unity

Installing and Configuring Lotus Notes on the Cisco Unity Server

Creating Accounts for the Installation and Granting Permissions

About the Accounts Required for the Cisco Unity Installation

Creating the Accounts Required for the Cisco Unity Installation

The Account Used to Install Cisco Unity

The Account Used to Access the Cisco Unity Administrator

The Accounts That Cisco Unity Services Log On As

Adding the Cisco Unity Administration Account to an Admins Group

Granting Permissions with the Cisco Unity Permissions Wizard

Installing and Configuring Cisco Unity Software

Determining Whether to Set Up Cisco Unity to Use SSL

Installing the Microsoft Certificate Services Component

Installing and Configuring Cisco Unity Software

Installing License Files

Configuring Services

Configuring Cisco Unity for the Message Store

Setting New Default Passwords

Integrating the Phone System with Cisco Unity

Setting Up the Cisco Personal Communications Assistant to Use SSL

Skipping Cisco PCA Setup for SSL

Setting Up the Cisco PCA to Use SSL by Creating a Local Certificate Without a Certificate Authority

Setting Up the Cisco PCA to Use SSL by Using a Certificate Authority

Testing the Phone System Integration

Excluding Selected Directories from Virus Scanning

Deleting Apache Tomcat Sample Directories