Cisco MX200 G2, MX300 G2, SX80 User Manual

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Cisco TelePresence MX200 G2 MX300 G2 SX80

T C 7.1

User Guide

Contents

What’s in this guide

Introduction to Video Conferencing

Best Practice ........................................................................ 4

Tour the Touch Screen ......................................................... 5

Log Onto a System with Your Own Credentials ................... 6

Video Calls

Place Call From Contact List ................................................ 8

Edit a Contact List Entry, then Place the Call ....................... 9

Place Call Using Name ........................................................10

Place Call Using an IP Address ...........................................11

Place Call Using Number .....................................................12

Receive Call .........................................................................13

Receive Call While in Another Call ......................................14

Transfer ................................................................................15

Consult and Transfer ...........................................................16

Disconnect Yourself From Call ............................................17

A few words on microphone behavior and privacy .............18

Put Call on Hold and Resume a Call on Hold ......................19

Change Call Rate ................................................................ 20

Enable Do Not Disturb .........................................................21

Enable Standby ................................................................... 22

View Keypad While in a Call ............................................... 23

Add Additional Participants to Existing Call ........................ 24

Add Incoming Call to Existing Call ...................................... 25

View Meeting Participant List ............................................. 26

Manage Conference Call Layout ........................................ 27

Lock Speaker ...................................................................... 28

Disconnect Participant from Call ........................................ 29

Share Content

Start and Stop Presentation ................................................31

Change Presentation Layout .............................................. 32

Scheduled Meetings

View Meeting List ............................................................... 34

Join Scheduled Meeting ..................................................... 35

Parallel Meetings ................................................................ 36

Contacts

Directory ............................................................................. 38

Call Recents........................................................................ 39

Favorites ............................................................................. 40

Add Someone to Favorites, While in a Call .........................41

Camera

View Camera Settings ........................................................ 43

Add Camera Position Preset .............................................. 44

Edit Existing Camera Position Preset.................................. 45

Control Own Camera in a Call ............................................ 46

Manage Selfview ................................................................ 47

Resize the Selfview PiP ...................................................... 48

Move the Selfview PiP ........................................................ 49

Control the Camera of the Other Participant ...................... 50

Settings

Gain Access to the Settings ............................................... 52

Ringtone & Sound ............................................................... 53

Camera Control .................................................................. 54

Main Source Selection ....................................................... 55

Display ................................................................................ 56

Select Language ................................................................ 57

System Information ............................................................. 58

Call Status .......................................................................... 59

Diagnostic Mode ................................................................. 60

Restart System ....................................................................61

Administrator ...................................................................... 62

Administrator Settings—Set Date and Time ........................ 63

Administrator Settings—Call Details .................................... 64

Administrator Settings—Provisioning Wizard ...................... 65

Administrator Settings—Multipoint Mode ............................ 66

Administrator Settings—IP & VLAN ..................................... 67

Administrator Settings—Network Status Touch .................. 68

Administrator Settings—SIP ................................................ 69

Administrator Settings—H323 ............................................. 70

Administrator Settings—EMC Resilience Mode ....................71

Administrator Settings—Web Snapshots ............................. 72

Administrator Settings—Factory Reset ................................ 73

All entries in the table of contents are clickable hyperlinks that will take you to the corresponding article.

To go between chapters, you may

also click on any of the icons in the sidebar.

Note! Some of the features described in this user guide are optional and they may therefore not be present on your system.

Introduction

to Video

Conferencing

Introduction to Video Conferencing

Best Practice

A successful video conference provides a face-to-face meeting, even if the participants are miles or continents apart. Keep in mind that it still is a meeting—normal etiquette and dress code apply even here.

General

Consider setting the unit to Automatic

•

Answer.

Do not forget to rehearse “the noble

•

art of operating a video system” to the extent needed.

In the Meeting Room

Make sure the microphone is placed at

•

the front of the table to ensure that all speech will be detected. The best position is at least 2 m (6.5’) in front of the system, on a at surface with at least 0.3 m (1’) of table in front.

Directive microphones should point

•

away from the video system.

Make sure that no speaking participant

•

experience obstacles blocking the view to the microphone at all times.

Microphones should always be placed

•

away from noise sources like computer and projector fans placed on the table. The noise from such sources is often perceived as surprisingly loud by the remote participants.

If you use a document or whiteboard

•

camera try to arrange the participants so that the camera is close to the leader of the meeting, or alternatively, close to a designated controller.

When a whiteboard is used, the meeting

•

will be perceived as better to the remote participants if the whiteboard is visible through the main camera, as well as through a dedicated whiteboard camera. Broadcasting companies normally do this to let viewers see that the presenter actually is in the same room.

Remember to arrange all the peripherals

•

so that one participant can reach each of them to point, change the display, record or perform other functions during the conference.

To help ensure the most natural meeting

•

environment, position the camera on the top center of the receiving monitor, if possible. The camera should point directly at the meeting participants to guarantee eye contact with those at the far end. Check this out by means of the Selfview feature of your video system. The Selfview shows what the remote party can see from your system (the outgoing video).

If you are going to share content you will

•

normally make use of duo video. That implies the use of two video streams,

one showing the presentation and the other showing the presenter—or the group of presenters. Smaller systems may force you to choose between showing the presentation or the presenter.

For duo video some attention is needed.

•

Duo video is sometimes shown side–by– side with half the screen showing the presentation and the other half showing the presenter. Provide the impression that you seem to look towards the presentation instead of the impression that you sit with your back towards it, when all is viewed on the remote monitor. If in doubt, look straight into the camera to avoid this situation.

Ease of Use

To help meeting participants dial, add

•

presentations and use other functionality during a call, consider stationing a poster, table tent or other quickreference guide in the room.

Other Tips

Use Camera Presets

Cisco TelePresence systems let you create predened zoom and camera pointing directions (pan and tilt). Use these to zoom into the person speaking, if appropriate. Do not forget to zoom out again afterwards.

Loudspeaker Volume

The audio system will use the loud-

speakers built into the monitor or the Cisco Digital Natural Audio Module.

For some systems you can set the default volume level by adjusting the volume on the monitor with the monitor remote.

Brightness Control

To adjust brightness, colors or other

settings of the monitor, use the monitor’s own remote control. Adjust the monitor to suit the conditions of the conference room. The monitors supplied by Cisco have on-screen menus that are very easy to use. For more information on conguring the monitor as such, see the corresponding user guides and administration manuals.

Introduction to Video Conferencing

Tour the Touch Screen

Tap the upper left corner to activate /

deactivate the Do Not Disturb

feature, to activate /deactivate the

Standby feature, and to access the

Settings.

Tap Dial to

invoke the dial

pad.

including Favorites,

Tap the ? to

contact or

access the

Help desk, if available.

Tap Contacts

to invoke the

list of contacts

Directory and

Recents.

Tap

Meetings to

invoke a list of upcoming scheduled

meetings.

Tap

Messages to invoke the

voice mail system, if applicable.

Tap Camera

to activate

selfview

and camera

settings.

Press and hold the left side of the Volume button to decrease the loudspeaker volume and the right side to increase the volume.

Time of day is indicated in the upper right corner.

Tap

Presentation to start sharing

content and

to conduct presentations.

Press the Microphone button to mute / unmute microphone.

About Do Not Disturb

When set to Do Not Disturb, ringtones are muted and call attempts made by others to reach you will appear as missed calls.

You may, however, place calls as

much as you like.

As default, there is a 60 minutes

timeout on the Do Not Disturb (after which the system will return to normal operation), but this may have been changed to a dierent setting by your video support team.

Note! Your video system may, or may not, display all the icons shown here. Some of the features described in this user guide are optional and they may therefore not be present on your system.

Tap the touch screen to wake up the system, if needed.

Tap a button to activate its function.

Scroll in lists as on a smart phone.

Introduction to Video Conferencing

Log Onto a System with Your Own Credentials

Tap Sign In, as outlined.

The system will conrm a

successful sign-in. You will now receive calls destined for you.

Select your prole among those you may choose between, as outlined.

Type in your

credentials

and tap Sign In, as outlined.

About Hot-desking

Video systems located in meeting

rooms and quiet rooms and running under CUCM (Cisco Unied Communications Manager) may allow you to log in to the video system with your own personal credentials.

CUCM will then route all incoming calls destined for you to that specic video system.

To sign out tap Sign-out, as outlined.

You will be prompted to conrm your intentions.

Video Calls

Place Call

Place Call From Contact List

Tap Contacts, as outlined.

Key in the name,

number, or IP address.

Matches will appear as

you type.

To search for

someone in a specic list (Favorites,

Directory or Recents), tap that list (a) and

then scroll down (b) to locate the entry.

numerical mode tap the key in the

lower left corner of the keyboard, as

There is an extended

numerical mode

available, which also

contains special

characters.

To toggle between the

alphanumerical mode

and the extended

outlined.

Alternatively, tap the Search or Dial eld, as outlined. This will invoke the virtual keyboard.

When you are ready to place the call, tap the green Call button.

About the Lists of Contacts

Your lists of Contacts consist of

three parts:

Favorites. These contacts have

put there by you. These entries will typically be someone you call frequently or otherwise need to access in a swift and convenient manner from time to time.

Directory will typically be a corporate

directory installed on your system by your video support team.

Recents is a list of calls you have

placed, received or missed earlier.

You may clear the Recents list for

privacy reasons, see “Call Recents”

on page 39.

The following options apply:

You may key in a name, number or

•

an IP address and the system will look in all lists for you.

You may tap a tab and then scroll

•

through the list or key in a name or number. Your search will then be restricted to that specic list.

You may add the entry to the list of

•

Favorites; edit aspects of the entry

before calling; change the call rate and remove the entry from Recents.

Place Call

Edit a Contact List Entry, then Place the Call

Tap More ( ) to gain access to the options, as outlined.

Tap Edit & Call,

as outlined. This will invoke the virtual keyboard.

About Entry Edits

You may have to edit an entry in one

of the Contact lists before you place the call. There may be a need to add a prex, a sux or otherwise alter the entry to ensure success.

Apply your editing

and tap the green CALL

button, as outlined, to place

the call.

Place Call

Place Call Using Name

Tap Dial, as outlined, to invoke the numerical dialpad.

Tap Keyboard

), as outlined

( to invoke the virtual keyboard.

Key in the name.

Matches will appear as

you type.

About Placing Calls

You may call someone who is not

listed in your list of contacts by keying in their name, address or number using the virtual keyboard of the Touch pad.

Anyone you have previously called

will appear in the Recents list (until you clear that list) and you may then transfer any of them to your list of Favorites. This is described in the section Contacts.

Calling extensions. Sometimes you may be urged to enter numbers during a call, typically to reach extensions or to provide a pin code.

Tap Keypad (this button appears as

soon as the call is placed) to invoke the keypad needed for this.

There is an extended

numerical mode available, which also contains special characters.

To toggle between the

alphanumerical mode

and the extended numerical mode tap the key in the lower left corner of the keyboard, as outlined.

When you are ready to place the call, tap the green Call button.

Place Call

Place Call Using an IP Address

Tap Dial, as outlined, to invoke the numerical dialpad.

Type the IP address.

Tap and hold

the point sign used in IPaddresses.

to type

When you are ready to place the call, tap the green Call button.

About Placing Calls

You may call someone who is not

listed in your list of contacts by keying in their name, address or number using the virtual keyboard of the Touch pad.

Anyone you have previously called

will appear in the Recents list (until you clear that list) and you may then transfer any of them to your list of Favorites. This is described in the section Contacts.

Calling extensions. Sometimes you may be urged to enter numbers during a call, typically to reach extensions or to provide a pin code.

Tap Keypad (this button appears as

soon as the call is placed) to invoke the keypad needed for this.

Place Call

Place Call Using Number

Tap Dial, as outlined, to invoke the numerical dialpad.

Type the number.

When you are ready to place the call, tap the green Call button.

About Placing Calls

You may call someone who is not

listed in your list of contacts by keying in their name, address or number using the virtual keyboard of the Touch pad.

Anyone you have previously called

will appear in the Recents list (until you clear that list) and you may then transfer any of them to your list of Favorites. This is described in the section Contacts.

Calling extensions. Sometimes you may be urged to enter numbers during a call, typically to reach extensions or to provide a pin code.

Tap Keypad (this button appears as

soon as the call is placed) to invoke the keypad needed for this.

Receive Call

If you set up the system to respond to incoming calls automatically (Auto Answer) you may want to mute the system microphone(s), to preserve privacy.

Microphone(s) are muted if this symbol is illuminated. To mute / unmute the microphone(s), tap the symbol.

If Someone Calls You

If someone calls you, you may

•

accept, decline or ignore the call.

If you decline the call, busy

•

information will be sent to the calling party.

If you ignore the call, the calling

•

party will perceive this as if you were absent (you did not pick up the call.

You may want to set your system

•

to respond automatically to an incoming call (Auto Answer). This is described in “Administrator

Settings—Call Details” on page

64. Observe that your video

support team may have password protected this menu.

If you choose to activate Auto

•

Answer you may want to mute the

microphone to preserve privacy.

This must be set up manually every

time.

Receive Call

Receive Call While in Another Call

The identity of the new

incoming call.

Add: If your system

is equipped with the MultiSite option you may merge the

incoming call with the

existing.

For systems without

MultiSite installed,

the incoming call may

still be merged, but

as an audio-only call

(not shown).

Decline the incoming call

and carry on as you have

been doing.

About the Options

If you already are in a call, you may accept another incoming call under certain circumstances.

Accept the incoming call, while holding the current call or group of calls.

Accept the incoming call,

while ending the current call

or group of calls.

Transfer Call

Transfer

In a call tap

Transfer, as

outlined.

Locate whom to call in the usual way.

Place the call in the usual way.

About Transfer

Basically, you have two options when transferring calls; viz. unattended and consultative transfer.

The scenario described on this page

is the unattended transfer, where you transfer the call to someone else without consulting that person before the transfer is carried out.

If you consult the person rst, you will transfer after having used the swap feature—see the next page for more on this.

Tap Complete

transfer—see

also text in side

bar.

The call will be transferred.

Transfer Call

Consult and Transfer

Assume that

you are in a

call. Tap Hold,

as outlined.

Tap + Place New Call, as

outlined, or tap Resume to go back to the one you were in call with (to undo your action).

About Consult and Transfer

This feature allows you to be in a call

with two parties, but one at a time only.

You may swap whom you are in call

with, and you may connect the two together, while you leave the call.

Locate whom to call in the usual way.

Place the call in the

usual way.

You are now in the new call while the one you were in call with still is on hold.

Tap Swap to go between the two parties and Transfer to connect the two together, while you leave the call.

End Call

Disconnect Yourself From Call

About Disconnecting Yourself

Tapping End in a call will disconnect

yourself from a call. In a call with two parties only, this will then terminate the call.

In a conference call with multiple participants tapping End will terminate your participation only if you are a regular participant.

However, if you are the host of such a conference, i.e. the one who initiated it, tapping End will cause the entire conference to terminate.

To disconnect

yourself from a call, tap End, as outlined.

Mute Call

A few words on microphone behavior and privacy

The Mute button has an LED

indicating whether the microphone is transmitting or muted.

The microphone will transmit only when the

green LED is illuminated!

Hold

Put Call on Hold and Resume a Call on Hold

Assume that

you are in a

call. Tap Hold,

as outlined.

Tap Resume to

go back to the one you were in call with (to undo your action).

About Putting on Hold

Putting someone on hold is typically something you do as an initial step when transferring someone to another person, but it may also be used when you need to consult a person or as an alternative to muting also including stopping the video transmission.

Call Rate

Change Call Rate

This can be done

before you call

someone only.

Tap More

) to gain

(

access to the options, as

outlined.

Tap Call Rate, as outlined.

Change the call rate by moving the slider, as outlined.

About Call Rate

Call rate is the term used to express the amount of bandwidth allocated to the call and is measured in kbps (kilobits per second).

The higher the call rate is, the

better the quality will be, but on the expense of higher bandwidth consumption.

The system comes with a default

call rate. This is set by your video support team as a part of the

Administrator Settings (password

protected).

Why would you like to temporarily change this setting? In most cases you will use it to avoid choking the video call when you try to call someone at a higher rate than their system and connection support.

Call rate cannot be changed during a call, but you may change it just before you place a call, as outlined here.

Availability

Enable Do Not Disturb

Tap the eld in the

upper left corner, as

outlined.

Tap Available or Do not Disturb, as outlined.

About Do Not Disturb

Your system can be set to not

respond to incoming calls. You may, however, use it to call others as much as you want.

Tap anywhere outside the menu to exit the menu, putting changes into eect.

Availability

Enable Standby

Tap the eld in the

upper left corner, as

outlined.

Tap Standby, as outlined.

About Standby

Your system can be set to Standby

to save electrical energy. You will still be able to receive calls as usual.

The screen will turn itself o after a few seconds. Tap the screen to wake it up.

Add Extension Numbers and Pin Codes

View Keypad While in a Call

Using Keypad in a Call

In a call you may get prompted to submit numbers to be able to reach an extension or otherwise gain entrance to something (for example by means of a PIN-code).

To be able to submit this you will

need to invoke the keypad on the touch screen.

In a call, tap Keypad, as outlined.

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Cisco MX200 G2, MX300 G2, SX80 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual