Cisco Media Gateway Controller Node
Manager Installation Guide
Release 2.7(3)
January 2009
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Text Part Number: OL-14272-03
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CONTENTS
Prefacev
Document Objectivesv
Audiencev
Related Documentationv
Obtaining Documentation and Submitting a Service Requestvi
Document Change Historyvi
CHAPTER
CHAPTER
1Installation Overview and Planning1-1
Installation Overview1-1
Who Should Install Cisco MNM?1-1
Determine Your Hardware Requirements1-2
Supported Configurations1-3
Hardware Requirements1-4
Disk Drives and Database Storage1-4
Installation Checklist1-5
2Installing Cisco MNM2-1
Performing a New Installation of Cisco MNM2-1
Task 1: Gather Installation Software and Required Information2-1
Installation Software2-1
Required Information2-3
Task 2: Ensure That Network Devices Have the Correct Software 2-4
Task 3: Plan and Execute Hard Drive Partitioning2-4
Task 4: Ensure That the Sun Solaris 8 or 10 Operating System Is Installed2-5
Task 5: Make System Configuration Modifications2-5
Setting Up IP and Remote User Access Files2-6
DNS Configurations2-6
Task 6: Obtain a Cisco EMF License2-6
Task 7: Install CiscoView 6.1(6) on a Solaris 10 Operating System2-7
Task 8: Install Cisco EMF 3.22-9
Installing on the Management Server2-9
Installing on the Presentation Server2-10
Installing Cisco EMF Service Packs2-11
Installing the Cisco EMF SSH Add-On Package2-12
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iii
Contents
Starting Cisco EMF2-13
Task 9: Install Cisco MNM Release 2.7(3) and Verify the Installation2-13
Installing Cisco MNM2-14
Starting Cisco MNM2-17
Getting Started with Secure Communications on Cisco MNM2-18
Task 10: Install the CiscoView Security Module2-19
Task 11: Set Up the X Terminal Workstations for Remote Access2-20
Creating an XDMCP Connection2-20
Creating a Workstation Connection2-20
Fixing Insufficient Color Problems2-21
Task 12. Synchronize Time2-21
Task 13: Configure Network Devices to Forward Alarms2-21
Upgrading from Previous Cisco MNM Releases2-21
Backing Up Your Databases2-23
Uninstalling Cisco MNM2-23
I
NDEX
Displaying Current Cisco MNM Release Packages2-24
Viewing Help for Cisco MNM Install Scripts2-25
Uninstalling Cisco EMF2-25
Troubleshooting Common Installation Problems2-26
iv
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Preface
This preface describes the objectives of this document and explains how to find additional information
on related products and services. It contains the following sections:
•Document Objectives, page v
•Audience, page v
•Related Documentation, page v
•Obtaining Documentation and Submitting a Service Request, page vi
•Document Change History, page vi
Document Objectives
This installation guide provides information for installing and configuring the Cisco Media Gateway
Controller (MGC) Node Manager (MNM). It also contains reference information for administrators,
service technicians, and users.
Audience
The Cisco MGC Node Manager (Cisco MNM) Installation Guide is designed for
•System administrators who install and configure Cisco MNM
•Network Operations Center (NOC) personnel who use Cisco MNM to monitor the network and
respond to events and alarms
This document describes Cisco MNM in the context of the Cisco Element Management Framework
(Cisco EMF).
Cisco MNM enhances some capabilities of Cisco EMF. Therefore, this manual includes links to Cisco
EMF documentation. You need to be familiar with both Cisco EMF and Cisco MNM to use some of the
customizable features of Cisco MNM.
Related Documentation
OL-14272-03
The documents that contain information related to Cisco Media Gateway Controller Node Manager are
at the following URL:
Cisco Media Gateway Controller Node Manager Installation Guide
You can also find the Cisco PGW 2200 Softswitch Documentation Map at the following URL:
http://www.cisco.com/en/US/products/hw/vcallcon/ps2027/products_documentation_roadmaps_list.ht
ml
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional
information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and
revised Cisco technical documentation at
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS)
feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds
are a free service and Cisco currently supports RSS version 2.0
Preface
Document Change History
SubjectDocument Number Change DateChange Summary
AllOL-14272-03January 2009 Updated the Cisco EMF and Cisco MNM installation
procedures.
Chapter 2, Installing Cisco MNM OL-14272-02October 2008 Updated the Cisco EMF and Cisco MNM installation
procedures.
AllOL-14272-01August 2008Initial release.
vi
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Installation Overview and Planning
This chapter provides overview and planning information for installation of the Cisco Media Gateway
Controller (MGC) Node Manager (MNM).
NoteIn Cisco MNM Release 2.7(3), the Cisco Voice Services Provisioning Tool (VSPT) is packaged with
Successful network management using Cisco MNM begins with a well planned and carefully executed
installation. Network element management involves many interdependent factors, including:
•The correct Sun server for your network size
•The correct software release and patch levels on managed devices
•The correct installation of Cisco Element Management Framework (EMF), the foundation software
for Cisco MNM
•Performing installation tasks in the required order, so that required items are in place
To organize the installation process, use the Installation Checklist, page 1-5 to plan and execute your
installation. Read through the checklist and check off each task as it is completed.
Who Should Install Cisco MNM?
Installing Cisco MNM involves setting up hard drives and checking and modifying system files, tasks
that are best performed by a system administrator with good knowledge of the Solaris operating system.
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1-1
Determine Your Hardware Requirements
Determine Your Hardware Requirements
The hardware required and the way Cisco MNM is installed depend on the size of the network you are
managing and the amount of data you collect. Use this section to determine your hardware requirements
and software configurations.
Cisco MNM consists of server and client software. Using the Sun T2000 server, all small, medium and
most large network can be managed from a single server where the client and server are combined. The
multi-core, multi-thread architecture of Sun T2000 servers works well with VNC. It gives each VNC
server a processor thread and keeps X-terminal traffic off the network. The combination of the Sun
T2000 server and VNC for Cisco MNM provides excellent operator response time, even when your
access is over WAN network connections. Here is a breakdown of the client and server roles in the
situation that the distributed approach is needed.
Server Software
•Network management, including management of databases that contain network information, store
alarms, and performance data
•GUI applications, with user interaction, when Cisco MNM is installed on a standalone server
Chapter 1 Installation Overview and Planning
Client Software
•GUI applications, with which users interact.
The Cisco EMF and Cisco MNM software runs on a separate machine, or on machines other than the
Cisco MGC host. In a small network, server and client software might reside on a single machine (a
standalone configuration). In larger networks, the software is installed on two or more machines in the
following distributed configuration:
•One machine, known as the Management server, contains the server software (including the
ObjectStore database management software included with Cisco
•One machine, known as the Presentation server, contains the client software only. In some large
EMF) and client software
networks, more than one Presentation server might be required.
In either configuration, users typically access Cisco MNM from X terminal workstations that run the
Client software through a Telnet session. In the distributed configuration, the X terminal workstations
connect directly to the Presentation server to run the Client software.
See the standalone and distributed configurations illustrated in Figure 1-1.
1-2
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Chapter 1 Installation Overview and Planning
Figure 1-1Standalone and Distributed Configurations
Determine Your Hardware Requirements
Distributed Configuration
X terminal
workstations
X terminal
workstations
Presentation Server
Cisco EMF and
Cisco MNM
Client Software only
Standalone Configuration
Cisco EMF and Cisco MNM
Client software and Server
software (including
ObjectStore database)
Managment Server
Cisco EMF and Cisco MNM
Client software and Server
software (including
ObjectStore database)
Cisco MGC nodes
120692
Cisco MGC nodes
NoteThe Management server is sometimes called the Database server. The Presentation server is sometimes
called the Client, GUI, or Application server. To avoid confusion, this document uses Management
server and Presentation server consistently, and these terms denote the machines in a distributed
configuration, not the software that resides on them.
The Cisco MNM client simultaneously supports up to ten X terminal users or VNC users. The exact
number supported in a given installation depends on your processing resources and the network size.
Supported Configurations
The following configurations are supported:
•Cisco MNM and Cisco VSPT installed together on a network management server (recommended)
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Determine Your Hardware Requirements
•Cisco VSPT (only) installed on a Cisco PGW 2200 Softswitch host machine
•Cisco MNM installed on a network management server and Cisco VSPT installed on a separate
server
CautionCisco MNM is not supported on a Cisco PGW 2200 Softswitch host machine.
Hardware Requirements
The Cisco MNM hardware requirements for various network sizes are described in Table 1-1. Except in
a very small network, each operator requires an X terminal workstation.
Ta b l e 1-1Hardware Requirements for Cisco MNM Host Machine(s)
Chapter 1 Installation Overview and Planning
Cisco PGW 2200 Softswitch
Number, Network Size
Small Network, 1-3 Operators,
1-3 Pairs of
Cisco
PGW 2200 Softswitch
Medium Network
, 4-6 Operators, 6-10 Pairs of
Cisco
PGW 2200 Softswitch
Large Network, 7-10
Operators, 11-20 Pairs of
Cisco
PGW 2200 Softswitch
RAM (GB)8816
Swap (GB)8816
Disk drives2 x 73 G
1
4 x 73 G RAID 0 (maximum
performance)
or
4 x 73 G RAID 0+1 (for
stability)
4 x 73 G RAID 0 (maximum
performance)
or
4 x 73 G RAID 0+1 (for
stability)
CPUT2000—4 CoreT2000—4 CoreT2000—8 Core
1. Two-drive machines work for smaller networks that have less traffic and fewer operators. Response time to operator commands slows down as the
network grows and additional operators are added.
NoteDisk drive requirements are based on the number of drives. The Cisco MNM host machine requires the
minimum number of drives indicated in
Table 1-1. These are recommendations to aid you in planning.
The total amount of disk space required depends on many factors, such as the amount of alarm and
performance data collected.
Disk Drives and Database Storage
In a medium or large network, using multiple disk drives to store databases helps alleviate I/O
bottlenecks and improves software performance. If you are using multiple disk drives for database
storage, or you expect to generate large database files, use raw partitions, as described in the Cisco Element Management Framework Installation and Administration Guide at
NoteIf you are using Unix File System (UFS) partitions, installing more than one drive for database storage
does not improve performance because the databases cannot span multiple partitions.
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Chapter 1 Installation Overview and Planning
Installation Checklist
This checklist summarizes the tasks required for an initial installation of Cisco MNM. The procedures
for completing each task are provided in the following chapter.
We recommend that you print out the checklist and use it during the installation. Perform the tasks in
sequence unless otherwise noted.
Before You Begin
NoteRead the release notes. If information there differs from what is presented here, use
the information in the release notes.
Determine Your Hardware Requirements, as described in this chapter.
___Task 1: Gather Installation Software and Required Information.
___Task 2: Ensure That Network Devices Have the Correct Software.
___Task 3: Plan and Execute Hard Drive Partitioning.
___Task 4: Ensure That the Sun Solaris 8 or 10 Operating System Is Installed.
___Task 5: Make System Configuration Modifications.
___Task 6: Obtain a Cisco EMF License.
___Task 7: Install CiscoView 6.1(6) on a Solaris 10 Operating System. This task is required only
if you want to manage Cisco ITP-Ls or LAN switches from Cisco MNM, which uses the
CiscoView server as the management interface.
CiscoView now ships as part of LMS 3.0 with MGC Node Manager. Only the CiscoView part
of LMS is provided. To obtain licenses for other LMS features, order LMS 3.0 from the
Cisco.com website.
Installation Checklist
Cisco MNM Release 2.7(3) includes CiscoView for Solaris 10 only. CiscoView for Solaris 8
is not provided with the Cisco MNM media kit. However, previous CiscoView versions
shipped with previous Cisco MNM media kits can be re-used. New Cisco MNM customers
should be using Solaris 10 for best long-term satisfaction and full CiscoView support. New
Cisco MNM customers who only use Solaris 8 operating systems must obtain CiscoView for
Solaris 8 separately, possibly by purchasing the appropriate LMS 2.5.1 package.
___Task 8: Install Cisco EMF 3.2.
___Task 9: Install Cisco MNM Release 2.7(3) and Verify the Installation.
NoteIf you want to install other element managers to run co-resident with Cisco MNM,
install them now.
___Task 10: Install the CiscoView Security Module (if you are using CiscoView).
___Task 11: Set Up the X Terminal Workstations for Remote Access. The CiscoView Security
module restricts non-MNM users from accessing the CiscoView Web client. If you want to be
able to access the CiscoView external web browser, do not install this module.
___Task 12. Synchronize Time.
___Task 13: Configure Network Devices to Forward Alarms. This task, which must be completed
before Cisco MNM can collect alarm information from network devices, is covered in Chapter
2 in the “Configuring Network Devices for Management” section of the Cisco Media Gateway Controller Node Manager User’s Guide, Release 2.7(3).
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Installation Checklist
Chapter 1 Installation Overview and Planning
1-6
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CHAPTER
Installing Cisco MNM
This chapter provides detailed instructions for the following installation tasks:
•Performing a New Installation of Cisco MNM, page 2-1
•Upgrading from Previous Cisco MNM Releases, page 2-21
•Uninstalling Cisco MNM, page 2-23
•Displaying Current Cisco MNM Release Packages, page 2-24
•Viewing Help for Cisco MNM Install Scripts, page 2-25
•Uninstalling Cisco EMF, page 2-25
•Troubleshooting Common Installation Problems, page 2-26
Before you begin
•Read the Installation Overview, page 1-1
•Determine Your Hardware Requirements, page 1-2
2
•Print the Installation Checklist, page 1-5 and use it to guide your installation.
Performing a New Installation of Cisco MNM
Task 1: Gather Installation Software and Required Information
This section describes the software and information you need before you begin the installation.
Installation Software
Cisco MNM and Cisco VSPT Software
Your order includes the following:
•Cisco Media Gateway Controller Node Manager, Release 2.7(3), including the Cisco MNM element
managers that work with Cisco EMF.
•Cisco Element Management Framework (Cisco EMF) 3.2. This software includes Cisco EMF
Service Packs 7, 7.1, and 7.2. Also included is ObjectStore 5.1, which provides the database
management.
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2-1
Performing a New Installation of Cisco MNM
See the latest Cisco EMF 3.2 software patch and release note (an Acrobat PDF file, such as
CEMF3.2P7DepRelNote.pdf) at the following URL.
Download both the CEMF Crypto Add-on Package Software and the CEMF Crypto Add-on Package Installation Guide. You must have authorization to download cryptographic software. If you do not
have it, you are automatically redirected to an authorization request page.
•CiscoView 6.1(6) (from LMS DVD—Solaris 10 only). Install CiscoView 6.1(6) if you want to
manage Cisco
management interface). Install CiscoView before you install Cisco
LMS 3.0 package is not licensed when included with Cisco MNM. However, you can purchase the
complete LMS 3.0 product and install it with the MGC Node Manager on the same Sun Server. Make
sure there is enough disk and partition space, since the full LMS package is large.
Chapter 2 Installing Cisco MNM
ITP-Ls or Cisco LAN switches (Cisco MNM uses the CiscoView server as the
EMF and Cisco MNM. The full
•Cisco VSPT. The Cisco VSPT version must support your version of the
NoteCD is the installation media for Cisco MNM, and DVD is the installation media for LMS 3.0 and
X Terminal Software
You must have Reflection 7.2 or higher installed to access Cisco MNM from a remote workstation. See
the
information.
Solaris Operating System
NoteIf Cisco MNM coexists with CiscoView 6.1(6) on a Solaris 10 Operating System, the version
of the Solaris Operating System must be the November 2006 release or higher, and the
minimum recommended cluster patch levels are those released April 17, 2007.
Cisco
PGW 2200 Softswitch software. If you are managing nodes with
Cisco
PGW 2200 Softswitch hosts running different software versions, you can install multiple
VSPT versions. Cisco MNM automatically launches the correct version for the selected host.
For the latest VSPT patch, go to http://www.cisco.com/cgi-bin/tablebuild.pl/vspt.
“Task 11: Set Up the X Terminal Workstations for Remote Access” section on page 2-20 for more
2-2
The machines that run Cisco MNM must have the Sun Solaris 8 or 10 operating system with Common
Desktop Environment (CDE) 1.3 installed.
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Chapter 2 Installing Cisco MNM
CautionThe Solaris language setting must be English and the locale setting must be English (C-7 bit ASCII).
Other language and locale choices are not supported.
Required Information
Table 2-1 lists information you should have before you begin installation. Review the table and have it
available as you work through the installation tasks.
Ta b l e 2-1Required Information
InformationWhere To Find ItValue
Superuser (su) password and
privileges.
Host name and host ID of the
machine where Cisco
be installed (in a distributed
configuration, the Management
server).
Host IP address of the machine.At the command prompt, enter
EMF is to
Performing a New Installation of Cisco MNM
Your UNIX system
administrator.
On the machine, enter hostname
at the command prompt. The
host name displays.
At the command prompt, enter
hostid. The host ID displays.
This is a hexadecimal string that
identifies the system, not the IP
address.
ifconfig -a.
Hostname
Host ID
Product Authorization Key for
Cisco
EMF, to be us ed in Task 5:
Make System Configuration
Modifications.
If there are multiple interfaces,
select the IP address of the
interface where traps will be
forwarded (as specified when
you configure devices for
network management). See
Chapter 3 of the Cisco Media
Cisco Media Gateway Controller Node Manager Installation Guide
2-3
Chapter 2 Installing Cisco MNM
Performing a New Installation of Cisco MNM
Table 2-1Required Information
InformationWhere To Find ItValue
DNS Domain of the machine
where Cisco
installed (in a distributed
configuration, the Management
server) if your network uses
DNS.
IP address of the CiscoView
server, required when you install
Cisco MNM.
EMF will be
Your UNIX system
administrator.
IP address
Task 2: Ensure That Network Devices Have the Correct Software
Cisco MNM interacts with other software that runs on the various components of the Cisco Media
Gateway Controller node. The software on the device and the version or patch that is compatible with
Cisco MNM need to match to prevent network management problems. See the software requirements for
these components in the MNM 2.7(3) Release Notes at
CautionUpgrades are released frequently. To ensure that you have the most recent software patch(es), check the
website for the latest bulletins and upgrades.
Task 3: Plan and Execute Hard Drive Partitioning
By default, the Cisco EMF software is installed with standard UFS partitions (partitions with readable
directory structures). However, we recommend using RAW File System (RAWFS) partitions (partitions
without readable directory structures) for the database drives for larger networks, because RAWFS
partitions offer the following advantages over UFS partitions:
•The capability to span multiple hard disks
•The option of having databases over 2GB in size
For more information, see the “Hard Drive Partitioning” section of the Cisco Element Management
Framework Installation and Administration Guide at
Table 2-2 gives you hard drive partitioning recommendations.
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Chapter 2 Installing Cisco MNM
Ta b l e 2-2Hard Drive Partitioning Recommendations
Performing a New Installation of Cisco MNM
Small to Medium-Sized Deployments
Single Drive (73 GB)Single Drive (146 GB)Dual Drives or Quad Drives
filesys c1t0d0s0 4 GB /
filesys c1t0d0s1 8 GB Solaris
swap
filesys c1t0d0s3 6 GB /var
filesys c1t0d0s4 30 GB /opt
filesys c1t0d0s5 8 GB /overlap
filesys c1t0d0s6 6 GB /usr
filesys c1t0d0s7 8 GB /exprt/home
1
filesys c1t0d0s0 4 GB /
(Solaris remaining space for future
allocation)
filesys c1t0d0s1 10 GB Solaris
swap
filesys c1t0d0s3 6 GB /var
filesys c1t0d0s4 50 GB /opt
filesys c1t0d0s5 8 GB /overlap
Medium to Large-Sized Deployments
•Dual Drives—RAID 0
•Quad Drives—RAID 0+1
2
filesys c1t0d0s6 6 GB /usr
filesys c1t0d0s7 8 GB /exprt/home
1. A small to medium-sized deployment applies to a network environment with no more than eight active/standby pairs of Cisco PGW 2200 Softswitches.
The recommendations for the small to medium size deployment are based on Sun Sparc-based platforms with a single hard drive, and RAM size ranging
from 2 GB to 8 GB.
2. A medium to large-sized deployment is supported by Sun Netra T2000 series or Sun Netra T5200 series platforms.
Task 4: Ensure That the Sun Solaris 8 or 10 Operating System Is Installed
Cisco MNM machines must have the Sun Solaris 8 or 10 operating system with CDE 1.3 installed. If the
Sun Solaris 8 or 10 operating system is not already installed, install it according to instructions provided
by the manufacturer.
Also install the latest J2SE Solaris 8 or 10 patch cluster, available at this URL:
Note• The Solaris 8 operating system is now at end of sale; therefore, migration to Solaris 10 is required.
The next release of Cisco MNM may not support Solaris 8.
•If you prepare to install the Solaris 10 Operating System, install the Solaris 10 OEM Distribution
kernel 11/06. Do not install the Cisco
Cisco
PGW 2200 Softswitch OS recommended patches.
•If Cisco MNM coexists with CiscoView 6.1(6) on a Solaris 10 Operating System, the version of the
PGW 2200 Softswitch Solaris 10 Jumpstart or the
Solaris Operating System must be the November 2006 release or higher, and the minimum
recommended cluster patch levels are those released April 17, 2007.
Task 5: Make System Configuration Modifications
Two kinds of system modifications are required after the Solaris operating system and set up disk drives
are installed:
1. Setting Up IP and Remote User Access Files
2. DNS Configurations
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Performing a New Installation of Cisco MNM
Setting Up IP and Remote User Access Files
After you have installed Solaris and added all hard drives, you need to edit files on the Management
server that contain data for IP networking and remote user access. See
Ta b l e 2-3IP Networking and Remote User Access Files
FileModification
/etc/defaultrouterAdd the host name and IP address of the default
/etc/default/loginAdd a # symbol at the front of the line that reads,
/etc/default/login Add the login accounts for all users accessing the
/etc/hostsAdd the Presentation server’s host information.
Chapter 2 Installing Cisco MNM
Table 2-3 for instructions.
gateway router that provides network access
between remote users, network devices, and the
standalone system or the Management server.
“CONSOLE = /dev/console” to comment out the
line. If you do not comment out this line, users
cannot log in to the machine remotely.
server by Telnet.
DNS Configurations
Use these steps to modify DNS configurations:
Step 1Ask your IT administrator if DNS should be used. If yes, perform Steps 2 and 3. If no, perform Steps 4
and 5.
Step 2If DNS should be used, the IT administrator must configure the hostname of your machine on the DNS
server.
Step 3Add the valid DNS server and domain name in /etc/resolv.conf.
Step 4If DNS should not be used, delete the /etc/resolve.conf file if it exists.
Step 5Verify that the host’s entry in the /etc/nsswitch.conf file looks exactly like the following line:
hosts: files
NoteIf you change how DNS is configured after Cisco EMF is installed, you must uninstall and reinstall Cisco
EMF. For more information on DNS configurations, see the Cisco Element Management Framework
Installation and Administration Guide at
To start Cisco EMF, you must have a valid license key file available. In a distributed configuration, the
license key is required on the Management server.
To obtain a required permanent license key file, do the following:
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Chapter 2 Installing Cisco MNM
Step 1Go to the Cisco Product License Registration site at
Step 2Fill in the Product Authorization Key (PAK). The PAK is provided on the Cisco EMF product CD sleeve.
Step 3Click Submit.
Step 4Verify that the product information shown on the screen is correct, and then click Continue.
Step 5Select the version of the Cisco EMF product you are licensing in the Version number field.
Step 6Enter the hostname of the server where the Cisco EMF product is installed. You can obtain the server’s
hostname by entering the hostname command at the server’s command line prompt.
NoteThe server hostname must not include a period (.).
Step 7Enter the host ID of the server where the Cisco EMF product is installed. (The host ID is a hexadecimal
string that identifies the system; it is not the IP address.) You can obtain the server’s host ID by entering
the hostid command at the server’s command line prompt.
Step 8Read the End-User License Agreement and select I Accept. You must accept to get a license.
Step 9Verify the registrant information shown on the screen.
Step 10Click Continue.
Performing a New Installation of Cisco MNM
Step 11Verify the summarized information and click Submit.
The license request is submitted. The Cisco EMF permanent license key file is returned to you as an
e-mail attachment.
Task 7: Install CiscoView 6.1(6) on a Solaris 10 Operating System
NoteCisco IP Transfer Point LinkExtender (ITP-L) replaces the term Cisco Signaling Link Terminal (SLT).
CiscoView is a graphical device management tool based on the Simple Network Management
Protocol
CiscoView to configure and monitor the Cisco ITP-L and the LAN switch (Cisco
and 6509) devices through a CiscoView server.
CiscoView is optional; install it only if you want to manage the Cisco ITP-L or LAN switches from Cisco
MNM.
Install CiscoView 6.1(6) before installing Cisco MNM 2.7(3) so that you can identify the CiscoView
server IP address that must be entered when you install Cisco MNM. You can install CiscoView locally
on the Cisco MNM workstation or on a remote server.
Use these steps to install CiscoView 6.1(6):
(SNMP) that provides real-time views of networked Cisco devices. Cisco MNM uses
Catalyst 2900, 5500,
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Step 1Insert the LMS 3.0 DVD that comes with your Cisco MNM package in the DVD-ROM drive.
Note• CiscoView ships as part of LMS 3.0 with MGC Node Manager. Only the CiscoView part of LMS is
provided. To obtain licenses for other LMS features, order LMS 3.0 from the Cisco.com website.
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Performing a New Installation of Cisco MNM
•If your machine does not have a DVD-ROM drive, see Tab le 2-5 in the Troubleshooting section for
steps on mounting a DVD-ROM drive from a remote machine.
Step 2Write down the CiscoView server IP address, which is needed for Task 9 when you install Cisco MNM.
Step 3Run the installation setup script by entering:
# sh setup.sh
or
# ./setup.sh
Step 4Press Enter to read the license agreement.
Step 5Enter Y to accept the license agreement and proceed with the installation, or enter N to exit the
installation.
Note• Error messages or warning messages appear if you do not have the required or recommended Server
and Client patches.
Chapter 2 Installing Cisco MNM
•CiscoView must use the default port number 1741. Do not modify this number during installation.
Step 6Select one of the following installation modes:
a. Typical to select the components and install the selected components in the default location
(/opt/CSCOpx). This is the default installation mode.
b. Custom to select optional components, customize the settings, and to specify the location.
Step 7Select CiscoView 6.1(6) to begin the installation. When the installation is complete, the following
messages display:
Software Installation Tool Completed
Possible Warnings/Errors Encountered
The warning and error messages that appear after these messages do not hinder the installation. They
only indicate that you need to take corrective actions after the installation is complete.
Your Solaris machine has successfully installed CiscoView 6.1(6).
For more CiscoView installation details, see the Installation and Setup Guide for CiscoView 5.4 (Standalone) at
After installing CiscoView 6.1(6), get the support list for Signaling Link Terminals ITP-Ls and Media
Gateways (MGWs) by logging in to the CiscoView server. If your Cisco ITP-L or MGW isn't included
in the list, download the device package at
Add the device package by following the instructions provided in the readme file.
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Chapter 2 Installing Cisco MNM
NoteIf you are using CiscoView, be sure to install the CiscoView security module after installing
Cisco MNM. See the “Task 10: Install the CiscoView Security Module” section on page 2-19.
Task 8: Install Cisco EMF 3.2
Follow the procedures below to install Cisco EMF 3.2 on a standalone system or on both machines
(Management server and Presentation server) in a distributed configuration.
For more information on the Cisco EMF 3.2 installation, see the Cisco Element Management Framework Installation and Administration Guide at
Step 1Log in as the root user on the machine where Cisco EMF is to be installed.
Performing a New Installation of Cisco MNM
Step 2Insert the Cisco EMF 3.2 Service Pack 7, CD #1 in the CD-ROM drive.
Step 3Change the folder using the following command:
# cd /cdrom/cdrom0
Step 4Invoke the Cisco EMF installation script using the following command:
# ./cemfinstall
A menu listing the Cisco EMF installation options displays.
Step 5Select the Cisco Element Manager Framework - Server option, and press Enter.
Step 6Accept the default location for the installation (<CEMF_ROOT>) and press Enter.
Step 7Accept the default location (/opt/Backup) and press Enter.
NoteYou should specify a separate disk to gain better performance.
Step 8Choose the hostname, and then press Enter.
NoteIf the there are more than one hostnames, choose the correct hostname. If the correct hostname
is not listed in the menu, press Enter. Then enter the desired hostname and press Enter.
Step 9Press Enter to verify that the setup information is correct.
Step 10Enter y to accept the default DNS domain and press Enter.
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NoteTo change the default DNS domain, enter n andpress Enter. Then specify the DNS domain and
press Enter.
Step 11Enter y and press Enter to run the FlexLM daemon, which is provided with Cisco EMF.
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Performing a New Installation of Cisco MNM
NoteTo use an existing FlexLM daemon running on your system, enter n and press Enter.
Step 12Press Enter if you have a valid license file available on your network. If you do not have a valid license
file, enter n.
NoteTo obtain a license, see “Task 6: Obtain a Cisco EMF License” section on page 2-6.
NoteIf you do not have a valid license file, you can still continue with the installation. The installation process
continues, but you cannot start the Cisco EMF Server until a valid license key is provided and the
<CEMF_ROOT>/bin/cemf license command is run to update the license information.
Step 13Enter the full name, including the path, of the license file and press Enter.
The installation process begins and takes several minutes. When the installation is complete, a message
indicates that the Cisco EMF Server Package installation completed satisfactorily.
Chapter 2 Installing Cisco MNM
This completes the Cisco EMF installation procedure on the management server.
If you are using a distributed configuration (with the management server and the presentation server),
continue installing Cisco EMF on the presentation server by following the steps in the
Management Server” section on page 2-9. Otherwise, continue the installation by performing the
procedure described in the “Installing Cisco EMF Service Packs” section on page 2-11.
Installing on the Presentation Server
NoteCisco EMF must be installed on the Management server first, and the Cisco EMF server must be started
before a Presentation client is installed.
Step 1Log in as the root user on the Presentation Server where the Cisco EMF client is to be installed.
Step 2Insert the Cisco EMF 3.2 Service Pack 7, CD #1 in the CD-ROM drive.
Step 3Change the folder using the following command:
# cd /cdrom/cdrom0
Step 4Invoke the Cisco EMF installation script using the following command:
# ./cemfinstall
A menu listing the Cisco EMF installation options displays.
Step 5Select the Cisco Element Manager Framework - Client option, and press Enter.
Step 6Accept the default location for installation, /opt/cemf and press Enter.
“Installing on the
2-10
Step 7Specify the hostname of the management system where the Cisco EMF Server is installed, and then press
Enter.
Step 8Press Enter to confirm the hostname for the management server.
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Chapter 2 Installing Cisco MNM
NoteEnter n and press Enter if you want to change the hostname for the management server.
Step 9Press Enter to confirm the hostname and corresponding IP address of the management server.
NoteEnter n and press Enter if you want to change the values.
The installation process begins and takes several minutes. When the installation is complete, a message
indicates that the Cisco EMF Server Package installation completed satisfactorily.
This completes the Cisco EMF installation procedure on the presentation server.
NoteAfter installing the Cisco EMF 3.2 base version, you must install Cisco EMF Service Packs 7, 7.1, and
7.2. See “Installing Cisco EMF Service Packs” for more information.
Performing a New Installation of Cisco MNM
Installing Cisco EMF Service Packs
Cisco MNM requires Cisco EMF Service Packs 7, 7.1, and 7.2. See the release notes for additional patch
requirements.
To install Service Packs 7, 7.1, and 7.2, follow these steps.
CautionThe Cisco EMF Service Packs must be installed in this order: 7, 7.1, and 7.2.
Step 1Insert the Cisco EMF 3.2 Service Pack 7, CD #2 in the CD-ROM drive.
NoteThe Cisco EMF 3.2 Service Pack is also available at
Step 2Under the heading, “Cisco Element Management Systems,” click CEMF Strong Cryptographic
Software.
NoteAuthorization is required for downloading the cryptographic software. If you do not have
authorization, you are automatically redirected to an authorization request page.
Step 3Follow the installation instructions in the CEMF Crytpo Add-on Package Installation Guide.
NoteMake sure the entry of SSH exists in the /etc/services file on the machine where Cisco MNM is
installed.
CautionUsing the # character in the /etc/motd banner may cause problems in the SSH connectivity.
The # character might interfere in the scripts used in Cisco MNM. If you encounter problems
using SSH with the installation of the CEMF Crypto Add-on package, and the SSH entry in
the /etc/services file, try removing the motd banner.
CautionDo not use special characters, such as %$#@&, in the SSH password because the CEMF
Crypto Add-on package does not support these special characters for the SSH password.
Downloading Cisco EMF Patches
To download a Cisco EMF patch, use these steps.
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Chapter 2 Installing Cisco MNM
NoteAccess to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user
ID and password. If you have a valid contract but do not have a user ID or password, you can register at
this URL: http://tools.cisco.com/RPF/register/register.do.
Step 1Go to http://www.cisco.com/kobayashi/sw-center/sw-netmgmt.shtml.
NoteThere are no CEMF patches planned currently.
Step 2Log in to Cisco.com. The Network Management Software page appears.
Step 3Click Cisco Element Management Framework. The Software Download page appears.
Step 4Select the version of the CEMF Patch that you want to download to your system.
Step 5Log in and follow the on-screen prompts.
Performing a New Installation of Cisco MNM
Starting Cisco EMF
To initiate background processes in Cisco EMF, use these steps:
Step 1Log in to the system where you installed Cisco EMF
Step 2Become the root user using the following command:
# su - root
Step 3Change the working directory to <CEMF_ROOT>/bin using the following command:
# cd <CEMF_ROOT>/bin
Where <CEMF_ROOT> is the directory where Cisco EMF is installed.
Step 4Use the following command to start Cisco EMF if the Cisco EMF background processes are not already
running
#./cemf start
NoteDepending on your server, it might take 10-30 minutes for the Cisco EMF startup processes to
complete. A relatively longer startup might occur if your database is new or has been reset.
Task 9: Install Cisco MNM Release 2.7(3) and Verify the Installation
Follow the instructions in this section to install Cisco MNM. If you are upgrading from Version 1.5 or
2.x, see the
Check for the latest software patches by going to the URL provided in the “Installation Software” section
on page 2-1.
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“Upgrading from Previous Cisco MNM Releases” section on page 2-21.
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Performing a New Installation of Cisco MNM
NoteThe Cisco MNM software must be installed as the root user.
Follow the procedure below to install Cisco MNM on a standalone system or on both machines
(management server and presentation server) in a distributed configuration. The Cisco MNM installation
process automatically detects if the complete Cisco EMF software is installed, or only the Cisco
client, and then it installs the correct Cisco MNM components.
Installing Cisco MNM
Step 1Start Cisco EMF if it is not already running.
Step 2Change the working directory using the following command:
% cd <CEMF_ROOT>/bin
Step 3Verify that Cisco EMF is running using the following command
% ./cemf query
Chapter 2 Installing Cisco MNM
EMF
Text similar to the following is displayed:
CEMF Manager 3.2 initialized
Step 4Change to the root user using the following command:
# su - root
Step 5Verify that the Volume Management daemon is running using the following command:
NoteThe information displayed when you run this script varies with the Cisco MNM release and the patch
you are using.
Ta b l e 2-4Element Managers
Chapter 2 Installing Cisco MNM
mgcEMCommon Element Manager for Cisco PGW 2200 Softswitch node devices
hostEMElement Manager for Cisco PGW 2200 Softswitch host signaling, trunking, and dial
plan components
NoteIf you suspect problems with the installation, check the installation log file (which by default is
/var/tmp/installCSCOcmnm.log) to search for errors.
Verifying the Installation of CiscoView 6.1(6)
Before starting Cisco MNM, verify that the CiscoView 6.1(6) package is installed by entering the
following command:
# ./cmnmupdateCVip -s
•If the package is installed, text similar to the following is displayed:
Current Ciscoview IP Address: 10.10.10.10
where 10.10.10.10 is the server IP address.
•If the package is not installed, text similar to the following is displayed:
./modules/installUtilities: not found
2-16
CiscoView is designed to work with CiscoWorks 2000. If you install CiscoView packages outside this
environment, certain functions are not supported. The following CiscoView buttons do not work in the
Cisco MNM environment:
•Telnet
•CCO connection
•Preferences
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Chapter 2 Installing Cisco MNM
•About
•Help
NoteWhen you are running xdsu, the following exception is generated and can be ignored:
ERROR: exception occurred while examining Integration Utility configuration:
com.cisco.nm.nmim.nmic.IntgUtilCheckConfig
Changing the IP Address of the CiscoView Server If Needed
During the installation of Cisco MNM, the IP address of the CiscoView server is filled in. If you need
to change the IP address after Cisco MNM is installed, enter the following command from the
Cisco
# ./cmnmupdateCVip -i new CiscoView IP address
Text similar to the following is displayed:
cmnm CiscoView Server IP Addresses changed
From: <old IP address>
To: <new IP address>
Performing a New Installation of Cisco MNM
EMF base directory:
Starting Cisco MNM
Use the following steps to start Cisco MNM:
Step 1Start Cisco EMF.
Step 2Log in with your user ID.
Step 3Change to the directory using the following command:
% cd <CEMF_ROOT>/bin
NoteAn X-server must be running, and the DISPLAY environment variable must be properly
Step 4Start the Cisco MNM using the following command:
% ./cemf session
Step 5Enter your login name and password.
configured. Use one of the following commands, depending on which shell you are using, to set
the x-display variable:
In “csh” or “tcsh”: setenv DISPLAY <hostname>:<display number>
In “sh” or “ksh”: DISPLAY=<hostname>:<display number>;export $DISPLAY
The default value for the display number is 0.
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NoteThe default Cisco MNM login and password is admin. Use the login and password configured
for your system.
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Performing a New Installation of Cisco MNM
For help with navigation and basic operations, see Chapter 3, “Getting Started with Cisco MNM” in the
Cisco Media Gateway Controller Node Manager User’s Guide at
for Cisco PGW 2200 Softswitch, Cisco HSI, and Cisco BAMS.
Chapter 2 Installing Cisco MNM
You do not need to know the specific SSH version. Cisco MNM automatically negotiates the correct
version (SSH 2 if available or SSH 1.x).
Do you have existing (already deployed in Cisco MNM) network elements that are now SSH-enabled?
See the
“Updating Existing SSH-Enabled Network Elements” section on page 2-18.
Do you want to deploy new network elements that are SSH-enabled? See the “Deploying New
SSH-Enabled Elements” section on page 2-18.
Updating Existing SSH-Enabled Network Elements
Use this procedure to set SSH as the security policy for network elements that are already deployed and
SSH-enabled:
Step 1In the Map Viewer, select the SSH-enabled element you want to update.
Step 2Right-click and choose Accounts. The Accounts dialog box opens.
Step 3For Security Policy, select SSH. (None is the default.)
Step 4Click Save.
Step 5Repeat the steps above for the remaining SSH-enabled elements.
Deploying New SSH-Enabled Elements
2-18
Use this procedure to deploy new elements that have been SSH-enabled:
Step 1For Security Policy in the Deployment Wizard template, select SSH and follow the on-screen prompts.
Step 2Click Finish.
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Chapter 2 Installing Cisco MNM
Cisco MNM finds the new elements using the appropriate SSH protocol. Non-SNMP communication
with elements now uses SSH secure utilities.
Identifying SSH-Enabled Elements
You can find out if an element uses SSH by checking the Security Policy in the Accounts dialog box.
Task 10: Install the CiscoView Security Module
If you are using CiscoView, you must install the CiscoView Security Module on the CiscoView server
after CiscoView and Cisco MNM have been installed.
Step 1Find the IP address that Cisco MNM is using for the CiscoView server.
For example, if Cisco EMF is installed in <CEMF_ROOT>, enter
% <CEMF_ROOT>/bin/cmnmupdateCVip -showip
Performing a New Installation of Cisco MNM
NoteAn IP address of 0.0.0.0 is the local workstation.
If the address is not correct, see the “Changing the IP Address of the CiscoView Server If Needed”
section on page 2-17 for instructions.
Step 2Locate the CSCOcvsec.pkg that is shipped with the Cisco MNM software that resides in the following
ciscoviewsecurity directory:
# cd ciscoviewsecurity
If the CiscoView server is not installed on the Cisco EMF server, go to Step 3. If the CiscoView server
is installed on the Cisco
Step 3Use ftp to copy the CSCOcvsec package to the CiscoView server using the CiscoView server IP address
EMF server, go to Step 5.
you determined with the cmnmupdateCVip command:
% ftpcvserverIPAddress
ftp> cd /tmp
ftp> binary
ftp> put CSCOcvsec.pkg /tmp/CSCOcvsec.pkg
Step 4Use Telnet (or SSH) to connect to the CiscoView server using the following command:
# telnetcvserver
Step 5Change the user to root.
% su - root
Step 6Install the package using the following command:
# /usr/sbin/pkgadd -d /tmp/CSCOcvsec.pkg
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NoteIf you uninstall and reinstall Cisco MNM, you must reinstall the security package.
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Chapter 2 Installing Cisco MNM
Performing a New Installation of Cisco MNM
Task 11: Set Up the X Terminal Workstations for Remote Access
Use the steps below to create an XDMCP connection to access Cisco MNM remotely from a workstation
or PC.
NoteCisco MNM has been tested with the Reflection 7.20 X server software package.
Creating an XDMCP Connection
For Reflection software to display Cisco MNM correctly, it must be run in the XDMCP mode. For the
host name, use the name of the Presentation server (in a distributed configuration) or the name of the
standalone system.
Step 1Start the Reflection software.
Step 2From the Connection menu, choose New XDMCP Connection.
Step 3From the Method pull-down menu, choose Broadcast or Direct, and continue with one of the following
set of steps:
For Broadcast method:
a. Click Connect.
b. Select the appropriate XDMCP computer. If you do not know which computer to select, contact your
system administrator.
For Direct method:
a. In the Host Name field, enter the host name of the XDMCP computer.
b. Click Connect.
In either method, an X terminal window opens on the host machine. Start Cisco MNM in the usual
manner, as described in the
NoteIf the Cisco EMF Launchpad displays but appears to be inactive, check for a message box behind the
Launchpad that reads “there are insufficient colors available for Cisco
ignore this message and close the message box, or remedy the problem as described in the
Insufficient Color Problems” section on page 2-21.
Creating a Workstation Connection
To connect to Cisco MNM from a remote UNIX workstation, use the following procedure:
“Starting Cisco MNM” section on page 2-17.
EMF Manager.” You can safely
“Fixing
2-20
Step 1Open an X terminal window.
Step 2Use Telnet to connect to the Cisco MNM host.
Step 3Enter the following command to change to the Cisco MNM directory:
# cd <CEMF_ROOT>/bin
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Chapter 2 Installing Cisco MNM
Step 4Enter the following command to launch Cisco MNM:
# ./cemf session
Fixing Insufficient Color Problems
To fix the “… insufficient colors available for Cisco EMF Manager” problem, see the procedure in the
“Configuring Reflection X Version 7.20 to Support Cisco EMF Color Usage” section in the Cisco Element Management Framework Installation and Administration Guide at
After installing Cisco MNM, you should synchronize the time configured for the Cisco MGC, Cisco
MNM, and the Billing and Measurement Server (BAMS). To ensure that the Cisco MNM records are
correct, these components should all be configured to Greenwich Mean Time (GMT). For instructions
on setting the time for these components, see both the CiscoRelease 9 Installation and Configuration Guide at
Task 13: Configure Network Devices to Forward Alarms
The final task in readying Cisco MNM for network management is to configure the devices in the
network so that they send alarm information to Cisco MNM. For more information, see Chapter 3 in the
Cisco Media Gateway Controller Node Manager User’s Guide at
When you upgrade from a previous release of Cisco MNM, the installation updates the content but leaves
your existing data intact (for example, network data and user access settings). You do not need to
uninstall your previous release before upgrading.
When upgrading CiscoView, upgrade according to the LMS 3.0 installation guide. CiscoView 6.1(6)
requires more disk space than the previous release, and if the space is insufficient, CiscoView 6.1(6) can
be installed on another machine. If you install CiscoView 6.1(6) on another machine, use the following
command to reconfigure CiscoView server's IP address: # <CEMF_ROOT>/bin/cmnmupdateCVip -i <CiscoView_NewServer_IP>.
Although the upgrade option preserves your data, we recommend that you perform a backup before
upgrading, as described in the
Use the following steps to upgrade from a previous Cisco MNM release:
“Uninstalling Cisco MNM” section on page 2-23.
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Upgrading from Previous Cisco MNM Releases
Step 1Read the “Installation Checklist” section on page 1-5 to identify other tasks needed for the upgrade.
Step 2Have Cisco EMF and Cisco MNM running.
Step 3Change the working directory using the following command:
% cd <CEMF_ROOT>/bin
Step 4Verify that Cisco EMF is running using the following command
% ./cemf query
Text similar to the following is displayed:
CEMF Manager 3.2 initialized
Step 5Change to the root user using the following command:
# su - root
Step 6Verify that the Volume Management daemon is running using the following command:
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Setup has detected that the CEMF Manager software is installed.
Do you wish to install the CSCOcmnm Manager software. [y/n]: [y]
Step 16Enter y and press Enter to continue the upgrade.
Step 17Enter the required information as summarized here:
•Database backed up—Press Enter if you had your databases backed up.
•CiscoView Server IP address—Enter the IP address of the CiscoView server installed in “Task 7:
Install CiscoView 6.1(6) on a Solaris 10 Operating System” section on page 2-7. If you are not using
CiscoView, press Enter.
•Logfile directory location—Press Enter to accept the default location /var/tmp, or enter another
location and press Enter.
•Logfile name—Press Enter to accept the default name CSCOcmnm.log, or enter another name and
press Enter.
Text similar to the following is displayed:
**WARNING** We don't check diskspace for upgrade right now.
It is the user's responsibility to make sure there is enough free
diskspace.
Uninstalling Cisco MNM
Continue with CSCOcmnm install [y,n,?]
Step 18Enter y to continue the upgrade.
Step 19Verify the upgrade according to the instructions in the “Verifying the Cisco MNM Installation” section
on page 2-15.
Step 20Start Cisco MNM and do the rediscover of the following objects:
•All BAMS objects, using the Map Viewer BAMS-View
•All HSI objects, using the Map Viewer HSI-View
•All MGC objects, using the Map Viewer MGC-Node-View
NoteDuring the upgrade process, you might see error messages caused by Cisco EMF trying to create
controllers that already exist. These messages can be safely ignored.
Backing Up Your Databases
If you are upgrading from Cisco MNM 2.x, the upgrade process retains your databases. However, it is
good practice to back up your databases before upgrading. For more information, see the Cisco Element Management Framework Installation and Administration Guide at
Setup has detected that the CEMF Manager and CSCOcmnm Manager
software is installed on this workstation.
Do you wish to uninstall the CSCOcmnm Manager software. [y/n]: [n]
Chapter 2 Installing Cisco MNM
Step 5Enter y to uninstall Cisco MNM.
Text similar to the following is displayed:
It is recommended that your databases are backed up before
running this command.
Have your databases been backed up [y/n]: [n]
Step 6Enter y and press Enter.
Step 7Press Enter twice to accept the default log file directory and the default log file name.
Text similar to the following is displayed:
Continue with CSCOcmnm uninstall [y,n,?]
Step 8Enter y to continue the uninstallation.
Step 9Use the following procedure to verify that Cisco MNM was successfully uninstalled:
•Enter pkginfo CSCOcmnm to verify that the CSCOcmnm package could not be found.
•Enter pkginfohostEM to verify that the hostEM package could not be found.
•Enter pkginfomgcEM to verify that the mgcEM package could not be found.
•Enter pkginfoCSCOcmcv to verify that the CSCOcmcv package could not be found.
This completes the uninstallation procedure of Cisco MNM.
Displaying Current Cisco MNM Release Packages
To display the current Cisco MNM release packages, do the following:
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Chapter 2 Installing Cisco MNM
Step 1Log in as the root user.
Step 2Insert the Cisco MNM 2.7(3) CD in the CD-ROM drive:
Step 3Change the working folder using the following command:
# cd /cdrom/cscocmnm
Step 4Enter either the following commands:
# ./cmnminstall -s
or
# ./cmnminstall -show
All current Cisco MNM release packages display.
Viewing Help for Cisco MNM Install Scripts
Viewing Help for Cisco MNM Install Scripts
To view the help content of the current Cisco MNM packages, do the following:
Step 1Log in as the root user.
Step 2Insert the Cisco MNM 2.7(3) CD in the CD-ROM drive:
Step 3Change the working folder using the following command:
# cd /cdrom/cscocmnm
Step 4Enter either the following commands:
# ./cmnminstall -h
or
# ./cmnminstall -help
The help information script displays.
Uninstalling Cisco EMF
You must uninstall Cisco MNM before uninstalling Cisco EMF. When Cisco EMF is uninstalled, all
Cisco EMF processes are automatically stopped. If ObjectStore was installed as part of the Cisco EMF
installation, it is removed during uninstallation. If ObjectStore was installed as a separate package before
the Cisco EMF installation, ObjectStore remains installed after Cisco EMF is uninstalled.
Use the following procedure to uninstall Cisco EMF:
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Step 1As a superuser (su), log in to the machine where Cisco EMF is installed.
Step 2Verify that Cisco MNM has been uninstalled.
Step 3Insert the Cisco EMF 3.2 Service Pack 7, CD #1 in the CD-ROM drive.
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Troubleshooting Common Installation Problems
Step 4Change the folder using the following command:
# cd /cdrom/cdrom0
Step 5Remove the Cisco EMF using the following command:
# ./cemfinstall -remove
Cisco EMF is uninstalled.
For more information on Cisco EMF, see the Cisco Element Management Framework Installation and Administration Guide at
Carefully following the “Installation Checklist” in Chapter 1 helps you to avoid most installation pitfalls.
But if a problem occurs, check this section for troubleshooting guidelines.
See Table 2-5 for suggested steps on troubleshooting common installation problems.
For detailed instructions, see “Task 6: Obtain a Cisco EMF License”.
•The license is a multi-user license.
•The license file was not issued for a different machine. The license is
machine-specific; you cannot move a license file from one machine to
another but must get a new license for your current machine.
Uninstallation problemMake sure you are uninstalling in the correct sequence. Before uninstalling
Cisco
EMF, you must uninstall Cisco MNM. Before uninstalling Cisco
MNM, make sure that Cisco
EMF is running.
Password problemsReset the password.
You get the message,
“System IP address
does not match database
address” when you try
to start Cisco EMF.
This can be caused by a change in the IP address or host name of the
Cisco MNM server after Cisco MNM was installed. Use the following steps
to correct the problem:
1. Stop Cisco EMF:
<CEMF_ROOT>/bin/cemf stop
2. If needed, update the IP address in Cisco EMF:
<CEMF_ROOT>/bin/cemf updateIP -m
When prompted, enter the new IP address.
3. If needed, update the host name in Cisco EMF:
<CEMF_ROOT>/bin/cemf updateName -m
When prompted, enter the new host name.
4. Restart Cisco EMF:
<CEMF_ROOT>/bin/cemf start
2-28
NoteIf the Management server address or name has changed in a
distributed configuration, make the necessary changes on both the
Management server and the Presentation server. If the Presentation
server address or name has changed, make the changes on the
Presentation server only.
Cisco Media Gateway Controller Node Manager Installation Guide
ObjectStore problems
starting CEMF on
workstations with 16GB
of RAM or more
Troubleshooting Common Installation Problems
ObjectStore cannot start up properly on a Cisco EMF server installed on a
large workstation with 16GB of RAM or more. Use the following steps to
correct the problem:
1. Identify the CEMF AppsServer.ini and ObjectServer.ini failure in
<CEMF_ROOT>/log/sysmgr.log.
2. Remove the partial EM Installation (mgcEMm and the hostEMm).
7. Check the file <CEMF_ROOT>/log/sysmgr.log for ObjectStore
failures. If you don’t see ObjectStore errors in this file, this completes
the troubleshooting procedure for this problem. If you see ObjectStore
errors similar to the following, go to Step 8.
INFO processControl.cc:1240 AV process produced bad message:
[ObjectServer], [PID : 18736] No handler for exception:
ObjectStore internal error
<maint-0025-0045> The client communication area is filled
up. (err_internal)
8. Stop Cisco EMF:
<CEMF_ROOT>/bin/cemf stop
9. Set the following values in the <CEMF_ROOT>/config/env/avCore.sh