© 2019 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 1 of 10
Data Sheet
Cisco Headset 500 Series
The Cisco Headset 500 Series is a professional range of wired and wireless headsets
optimized for Cisco IP phones and soft clients.
These headsets are designed for workers in open work spaces so they can be more
productive. They feature vibrant audio, powerful noise isolation, and exceptional
comfort.
Product overview
The Cisco® Headset 500 Series delivers surprisingly vibrant sound for open workspaces. Users can stay focused in
noisy environments with rich sound, exceptional comfort, and proven reliability. The 500 Series offers a lightweight
form factor that is comfortable to wear, even for an entire workday. It’s designed for workers who spend a lot of
time wearing headsets for voice communications and listening to music.
The Headset 500 Series offers:
●
Lightweight comfort that is ideal for extended wear
●
Premium sound in a sleek form factor – great for music and voice communications
●
Powerful noise isolation with unidirectional microphones that are designed to hone in on the user’s voice
and simultaneously minimize background noise
●
Easy, intuitive user configuration experience when used with Cisco IP phones*
●
Extended Digital Enhanced Cordless Telecommunications (DECT) range (300+ feet) with wireless models
●
Flexible options for connecting to devices: various models support USB, RJ, 3.5 mm, DECT, and Bluetooth
connections
© 2019 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 2 of 10
Feature
Description
Integrated serviceability*
Headsets are easier to deploy, manage, and service with Cisco collaboration plus headsets. Centrally
manage policy, defaults, and much more when using Cisco headsets with Cisco Unified Communications
Manager and devices.
Premium audio and
noise isolation
The microphone is exceptional at capturing wide bandwidth sound, with little signal noise and low distortion.
It is composed of a high-quality electret capsule and unique housing design. The capsule’s orientation in
the microphone housing creates a short acoustic path, which provides maximum acoustic sensitivity
(best voice reception) and balanced noise reduction. The optimized microphone capsule and housing
create a clean and natural sound with reduced background noise so the user’s voice can be clearly heard.
Lightweight and ergonomic
design
Built with comfort in mind, these headsets are designed to be delightful to wear for extended periods of time
and to reduce head fatigue. They feature quality materials, including multiaxial ear cups.
Advanced ear cup design
Our design creates a full and rich sound that makes collaboration easier and music more enjoyable. The
ear cups feature efficient acoustic transducers and integrations.
Enhanced capabilities enabled by
the USB headset adapter
Use this optional accessory to connect the headset to Cisco IP phones, Cisco DX endpoints, Cisco
Jabber®, Cisco Webex®, and Cisco Webex Teams™. It offers a more enhanced experience with:
● In-call indicators: LED(s) on the ear plate
● Simplified call controls
● Customized audio
Test and adjust microphone
(record, playback, gain)**
The microphone test removes the guesswork associated with tuning microphone gain levels by enabling
users to record themselves speaking in their work environment and then playing the recordings back.
Audio shaping**
This feature enables users to get the best phonic experience by shaping the inbound audio.
●
Proven reliability and integrations for Cisco IP phones, Cisco DX Series endpoints, and Cisco soft clients
●
Easy device management and automatic firmware upgrades when used with Cisco Unified Communications
Manager*
*
When using a compatible Cisco IP phone
Use the Cisco Headset 500 Series with the optional USB headset adapter for enhanced experiences, including
with automatic software upgrades, in-call presence indicator, and audio customizations, which allow you to adjust
how you hear others and how they hear you.
Features and benefits
Table 1. Features and benefits for Cisco Headset 500 Series
*
The latest in headset management capabilities require Unified Communications Manager 12.5 SU1 and Cisco IP Phone firmware
12.5 or Cisco Jabber 12.6.
**
Feature requires a USB interface for headsets and a supported Cisco IP phone.
© 2019 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 3 of 10
Feature
Description
Power 3.5-mm connector
Enables flexible headset use with standard 3.5-mm jacks on laptops, tablets, and mobile phones and
connects headset LEDs to power when using an in-line USB headset adapter.
In-line USB adapter
The hand-held controller connects 3.5-mm headset to USB and provides easy access to key call
control capabilities, including answer, end call, hold/resume (for multiple calls), mute, volume up, and
volume down.
Figure 1. Cisco Headset 521 and 522 and in-line USB adapter
Table 2. Features and benefits of Cisco Headset 521 and 522
Note: The Cisco Headset 521 and 522 terminate with a power 3.5-mm connector and include an in-line USB
adapter.
Figure 2. Cisco Headset 531, 532, and desktop USB headset adapter
© 2019 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 4 of 10
Feature
Description
Quick disconnect cabling options
Easily plug and unplug the headset as needed during shift changes or breaks with high-cycle quick
disconnect.
Desktop USB adapter option
Connects quick disconnect to USB and provides easy access to key call control capabilities, including
answer, end call, hold/resume (for multiple calls), mute, volume up, and volume down.
Quick disconnect RJ9 option
Provides the broadest range of Cisco IP phone connectivity.
Feature
Description
Enhanced mobility wireless
The newest in DECT technology provides freedom to roam up to 300+ feet from the base with crystal clear audio.
On-ear controls
Enjoy easy access to key call control capabilities, including answer, end call, hold/resume (for multiple calls),
mute, volume up, and volume down.
Full security
AES-128 encryption ensures secured communication.
Music mode
Full-band audio provides premium, 48-kHz audio experience.
Multi-mode audio
Automatically provides the best available audio experience in call mode (narrowband or wideband) and
(wideband or full band) in music mode.
Auto-answer
The headset automatically answers calls when undocked. The headset will automatically end calls when docked.
All cables included
The Standard base comes with a USB-A cable for USB connectivity and an RJ9/11 Y cable for Cisco IP phone
connectivity, making it easier and less expensive to order Cisco headsets for use with Cisco devices.
Table 3. Features and benefits for Cisco Headset 531 and 532
Note: The Cisco Headset 531 and 532 terminate with quick disconnect and are bundled with either a desktop
USB adapter or RJ9 cabling option.
Figure 3. Cisco Headset 561 and 562 with Standard base station
Table 4. Features and benefits for Cisco Headset 561 and 562 with Standard base
© 2019 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 5 of 10
Feature
Description
Standard features
All features listed in the Standard base station
Multiple sources
Simultaneously connect to multiple physical and Bluetooth sources. Select a connection with the
source selector buttons on the base station.
Auto-source selection
The headset can answer calls from any source with a single press of a button. The Multibase station
will automatically select the source with the incoming call.
Bluetooth connectivity
Pair Bluetooth devices to the base for convenient connectivity to mobile devices and phones. The
Multibase station supports one active Bluetooth connection.
All cables included
The Multibase station comes with two USB-A cables for USB connectivity and an RJ9/11 Y cable for
Cisco IP phone connectivity, making it easier and less expensive to order Cisco headsets for use with
Cisco devices.
Headset 521 / 522
Headset 531 / 532
Headset 561 / 562
3.5 mm
USB
RJ9
USB
RJ9/RJ11 (Y)
USB
Cisco IP Phone 6841
Not applicable
(N/A)
N/A
Yes
N/A
Yes
N/A
Required software version
- - All phone loads posted
on Cisco.com
-
TBD
-
Cisco IP Phone 6851
N/A
N/A
Yes
N/A
Yes
N/A
Required software version
- - All phone loads posted
on Cisco.com
-
TBD
-
Cisco IP Phone 7821
N/A
N/A
Yes
N/A
Yes
N/A
Figure 4. Cisco Headset 561 and 562 with Multibase station
Table 5. Features and benefits for Cisco Headset 561 and 562 with Multibase station
Platform support
Note: Table 6 lists support for basic headset functionality. Advanced capabilities may be available only in the
latest version of software. Legacy Cisco phones, third-party apps, and third-party devices may work with the Cisco
500 Headset 500 Series, but they have not been tested and are not supported.
Table 6. Platform support
© 2019 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 6 of 10
Headset 521 / 522
Headset 531 / 532
Headset 561 / 562
3.5 mm
USB
RJ9
USB
RJ9/RJ11 (Y)
USB
Required software version
- - All phone loads posted
on Cisco.com
-
All phone loads
posted on
Cisco.com
-
Cisco IP Phone 7841
N/A
N/A
Yes
N/A
Yes
N/A
Required software version
- - All phone loads posted
on Cisco.com
-
All phone loads
posted on
Cisco.com
-
Cisco IP Phone 7861
N/A
N/A
Yes
N/A
Yes
N/A
Required software version
- - All phone loads posted
on Cisco.com
-
All phone loads
posted on
Cisco.com
-
Cisco IP Phone 7945G
N/A
N/A
Yes
N/A
Yes
N/A
Required software version
- - All phone loads posted
on Cisco.com
-
All phone loads
posted on
Cisco.com
-
Cisco IP Phone 7965G
N/A
N/A
Yes
N/A
Yes
N/A
Required software version
- - All phone loads posted
on Cisco.com
-
All phone loads
posted on
Cisco.com
-
Cisco IP Phone 7975G
N/A
N/A
Yes
N/A
Yes
N/A
Required software version
- - All phone loads posted
on Cisco.com
-
All phone loads
posted on
Cisco.com
-
Cisco IP Phone 8811
N/A
N/A
Yes
N/A
Yes
N/A
Required software version
- - All phone loads posted
on Cisco.com
-
All phone loads
posted on
Cisco.com
-
Cisco IP Phone 8821
Yes
N/A
N/A
N/A
N/A
N/A
Required software version
All phone loads
posted on
Cisco.com
- - - - -
Cisco IP Phone 8841
N/A
N/A
Yes
N/A
Yes
N/A
Required software version
- - All phone loads posted
on Cisco.com
-
All phone loads
posted on
Cisco.com
-
Cisco IP Phone 8845
N/A
N/A
Yes
N/A
Yes
N/A
Required software version
- - All phone loads posted
on Cisco.com
-
All phone loads
posted on
Cisco.com
-
Cisco IP Phone 8851
N/A
Yes
Yes
Yes
Yes
Yes
Required software version
-
12.1
(or later)
All phone loads posted
on Cisco.com
12.1
(or later)
All phone loads
posted on
Cisco.com
12.5 (or later)
Cisco IP Phone 8861
N/A
Yes
Yes
Yes
Yes
Yes
Required software version
-
12.1
(or later)
All phone loads posted
on Cisco.com
12.1
(or later)
All phone loads
posted on
Cisco.com
12.5 (or later)
Cisco IP Phone 8865
N/A
Yes
Yes
Yes
Yes
Yes
Required software version
-
12.1
(or later)
All phone loads posted
on Cisco.com
12.1
(or later)
All phone loads
posted on
Cisco.com
12.5 (or later)
Cisco IP Phone 8865NR
N/A
Yes
Yes
Yes
Yes
Yes
Required software version
-
12.1
(or later)
All phone loads posted
on Cisco.com
12.1
(or later)
All phone loads
posted on
Cisco.com
12.5 (or later)
© 2019 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 7 of 10
Headset 521 / 522
Headset 531 / 532
Headset 561 / 562
3.5 mm
USB
RJ9
USB
RJ9/RJ11 (Y)
USB
Cisco DX70
N/A
Yes
N/A
Yes
N/A
Yes
Required software version
-
CE 9.3
(or later)
-
CE 9.3
(or later)
-
CE 9.3 (or later)
Cisco DX80
N/A
Yes
N/A
Yes
N/A
Yes
Required software version
-
CE 9.3
(or later)
-
CE 9.3
(or later)
-
CE 9.3 (or later)
Cisco Jabber (Mac)
Yes
Yes
N/A
Yes
N/A
Yes
Required software version
All loads posted
on Cisco.com
12.0
(or later)
-
12.0
(or later)
-
12.0 (or later)
Cisco Jabber (Windows)
Yes
Yes
N/A
Yes
N/A
Yes
Required software version
All loads posted
on Cisco.com
12.0
(or later)
-
12.0
(or later)
-
12.0 (or later)
Cisco Jabber (VXME for
Windows)
Yes
Yes
N/A
Yes
N/A
Yes
Required software version
All loads posted
on Cisco.com
12.0
(or later)
-
12.0
(or later)
-
12.0 (or later)
Cisco Jabber (Mac)
Yes
Yes
N/A
Yes
N/A
Yes
Required software version
All loads posted
on Cisco.com
12.0
(or later)
-
12.0
(or later)
-
12.0 (or later)
Cisco Webex Teams (Mac)
Yes
Yes
N/A
Yes
N/A
Yes
Required software version
Current
Current
-
Current
-
Current
Cisco Webex Teams
(Windows)
Yes
Yes
N/A
Yes
N/A
Yes
Required software version
Current
Current
-
Current
-
Current
Cisco Webex
Yes
Yes
N/A
Yes
N/A
Yes
Required software version
Current
Current
-
Current
-
Current
Cisco Unified
Communications Manager
Yes. Required for automatic software update and administrative configuration (where applicable).
Required software version
All supported versions
Headset detail
Connectivity options
PC, Mac, Cisco IP phone, DX endpoint (see Platform Support above)
Hearing protection
Yes (requires USB headset adapter or wireless base)
Acoustic spike protection from sounds to over 118 dB
Microphone type
Electret condenser/ECM
Microphone directionality
Unidirectional
Microphone frequency response
150 to 6800 Hz
Speaker impedance
~90 ohms
Earpiece bandwidth
50 Hz to 18 kHz
Maximum sound pressure
118 db SPL(A) (requires USB adapter or wireless base)
In-call presence indicator on ear plate
LED on each ear plate (requires USB headset adapter or wireless base)
Product specifications
Table 7. Product specifications for the Cisco Headset 500 Series
© 2019 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 8 of 10
Headset detail
Wireless technology
DECT 6.0 (or region-specific)
Range
100 meters (333 feet)
Battery life
Storage: 200 days
Standby: 60 hours
Active use: 10 hours
Connectivity
1 simultaneous connection (USB or RJ9/RJ11 Y)
All cables included
Audio bandwidth
Narrowband (8 kHz)
Wideband (16 kHz)
Full band (48 kHz)
Part number
Product description
CP-HS-W-521-USB=
Headset 521 Wired Single with 3.5mm connector and USB Adapter
CP-HS-W-522-USB=
Headset 522 Wired Dual with 3.5mm connector and USB Adapter
CP-HS-W-531-RJ=
Cisco Headset 531 (Wired Single with Quick Disconnect coiled RJ Headset Cable)
CP-HS-W-532-RJ=
Cisco Headset 532 (Wired Dual with Quick Disconnect coiled RJ Headset Cable)
CP-HS-W-531-USBA=
Cisco Headset 531 (Wired Single with USB Headset Adapter)
CP-HS-W-532-USBA=
Cisco Headset 532 (Wired Dual with USB Headset Adapter)
CP-HS-W-USBA=
Cisco USB Headset Adapter (optional accessory)
CP-HS-W-RJ=
Cisco QD RJ Headset Cable (optional accessory)
Part number
Product description
CP-HS-WL-561-S-US=
561 Wireless Single Headset with Standard Base Station. Frequency Band: United States-Canada
CP-HS-WL-562-S-US=
562 Wireless Dual Headset with Standard Base Station. Frequency Band: United States-Canada
CP-HS-WL-561-S-EU=
561 Wireless Single Headset with Standard Base Station. Frequency Band: Europe, U.K., Asia, South Africa, Hong
Kong, Australia, New Zealand
CP-HS-WL-562-S-EU=
562 Wireless Dual Headset with Standard Base Station. Frequency Band: Europe, U.K., Asia, South Africa, Hong
Kong, Australia, New Zealand
CP-HS-WL-561-S-LA=
561 Wireless Single Headset with Standard Base Station. Frequency Band: Latin America
CP-HS-WL-562-S-LA=
562 Wireless Dual Headset with Standard Base Station. Frequency Band: Latin America
CP-HS-WL-561-S-JP=
561 Wireless Single Headset with Standard Base Station. Frequency Band: Japan
CP-HS-WL-562-S-JP=
562 Wireless Dual Headset with Standard Base Station. Frequency Band: Japan
CP-HS-WL-561-S-KR=
561 Wireless Single Headset with Standard Base Station. Frequency Band: Korea
CP-HS-WL-562-S-KR=
562 Wireless Dual Headset with Standard Base Station. Frequency Band: Korea
Table 8. Product specifications for Cisco Headset 561 and 562 standard base
Ordering information
The Cisco Headset 500 Series is available now. To order, visit the Cisco Ordering Home Page.
Table 9. Ordering information for Cisco Headset 521, 522, 531, and 532
Table 10. Ordering information for Cisco Headset 561 and 562 with Standard base
© 2019 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 9 of 10
Part number
Product description
CP-HS-WL-561-M-US=
561 Wireless Single Headset with Multibase Station. Frequency Band: United States-Canada
CP-HS-WL-562-M-US=
562 Wireless Dual Headset with Multibase Station. Frequency Band: United States-Canada
CP-HS-WL-561-M-EU=
561 Wireless Single Headset with Multibase Station. Frequency Band: Europe, U.K., Asia, South Africa, Hong Kong,
Australia, New Zealand
CP-HS-WL-562-M-EU=
562 Wireless Dual Headset with Multibase Station. Frequency Band: Europe, U.K., Asia, South Africa, Hong Kong,
Australia, New Zealand
CP-HS-WL-561-M-LA=
561 Wireless Single Headset with Multibase Station. Frequency Band: Latin America
CP-HS-WL-562-M-LA=
562 Wireless Dual Headset with Multibase Station. Frequency Band: Latin America
CP-HS-WL-561-M-JP=
561 Wireless Single Headset with Multibase Station. Frequency Band: Japan
CP-HS-WL-562-M-JP=
562 Wireless Dual Headset with Multibase Station. Frequency Band: Japan
CP-HS-WL-561-M-KR=
561 Wireless Single Headset with Multibase Station. Frequency Band: Korea
CP-HS-WL-562-M-KR=
562 Wireless Dual Headset with Multibase Station. Frequency Band: Korea
Product Number
Description
CP-HS-WL-561-N-US=
561 Spare Wireless Single Headset Only with No Base Station. Requires Base Station. Frequency Band:
United States-Canada
CP-HS-WL-562-N-US=
562 Spare Wireless Dual Headset Only with No Base Station. Requires Base Station Frequency Band:
United States-Canada
CP-HS-WL-561-N-EU=
561 Spare Wireless Single Headset Only with No Base Station. Requires Base Station. Frequency Band: Europe,
U.K., Asia, South Africa, Hong Kong, Australia, New Zealand
CP-HS-WL-562-N-EU=
562 Spare Wireless Dual Headset Only with No Base Station. Requires Base Station Frequency Band: Europe,
U.K., Asia, South Africa, Hong Kong, Australia, New Zealand
CP-HS-WL-561-N-LA=
561 Spare Wireless Single Headset Only with No Base Station. Requires Base Station. Frequency Band:
Latin America
CP-HS-WL-562-N-LA=
562 Spare Wireless Dual Headset Only with No Base Station. Requires Base Station Frequency Band:
Latin America
CP-HS-WL-561-N-JP=
561 Spare Wireless Single Headset Only with No Base Station. Requires Base Station. Frequency Band: Japan
CP-HS-WL-562-N-JP=
562 Spare Wireless Dual Headset Only with No Base Station. Requires Base Station Frequency Band: Japan
CP-HS-WL-561-N-KR=
561 Spare Wireless Single Headset Only with No Base Station. Requires Base Station. Frequency Band: Korea
CP-HS-WL-562-N-KR=
562 Spare Wireless Dual Headset Only with No Base Station. Requires Base Station. Frequency Band: Korea
Table 11. Ordering information for Cisco Headset 561 and 562 with Multibase
Table 12. Ordering information for Cisco Headset 561 and 562 optional accessories
Warranty information
The Cisco Headset 521, 522, 531, and 532 models have a two-year limited liability warranty.
The Cisco Headset 561 and 562 models have a one-year limited liability warranty.
© 2019 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 10 of 10
Printed in USA C78-740352-02 12/18
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For more information
Amplify the headset experience with the Cisco Headset 500 Series. Enjoy a reliable experience with Cisco IP
phones and soft clients.
For additional information, visit https://www.cisco.com/go/headsets.
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