Cisco Hawaiian Telcom User Manual

Hawaiian Telcom TV
User Guide

1

Hawaiian Telcom TV Introduction 2

Your Hawaiian Telcom TV Set Top Box 4

Your Remote Control 6

Settings 8

Screen Aspect Resolution 8

Zoom 8

Closed Captioning 9

Digital Audio Output 9

Using Your Hawaiian Telcom TV Service 10

High Definition TV 10

Managing Live TV Feeds 10

Last Channel 11

Using The Menu 12

Using The Onscreen Guide 14

Picture-in-Picture Browsing 15

Customizing Your Guide 16

Set-Up Favorites 17

Using Search 18

Video On Demand (VOD) 19

Pay Per View (PPV) 21

Manage Your Account 22

Parental Control 26

Using Caller ID on TV 28

Galaxie Music Room 30

Using Your Hawaiian Telcom TV Digital Video Recorder 31

Whole Home DVR 31

Controlling Live TV 31

DVR Menu 32

Recording Programs 32

Managing Recording Conflicts 37

Remote DVR 38

Frequently Asked Questions 44

Troubleshooting Your Hawaiian Telcom TV System 46

Before Calling Technical Support 48

Standard Pricing and Contact Information 49

Terms and Conditions 50

Index 55

Table of Contents

TV Input Information

INPUT DEVICE

Wireless Network

SSID:

KEY:

Support

hawaiiantel.com/tv
(select “Support”)

643-4888

32

With a Hawaiian Telcom TV Digital Video Recorder (DVR), you can record, pause
and replay live TV with the press of a button. What’s more, with Whole Home DVR,
one DVR is all you need. That means you have the power to schedule and watch
your recordings from any TV connected to your Hawaiian Telcom TV service. It’s
the same as having a DVR in every room.

Keep this helpful guide nearby. It’s full of tips and easy-to-follow instructions that
will help you get the most out of your television viewing.

For more information, visit hawaiiantel.com/tv or call 643-4888.

Say hello to the next generation of home entertainment in Hawai‘i. Welcome
to Hawaiian Telcom TV, an innovative new way to watch television. Get ready
for more enhanced features, more channel choices and more control. Plus,
our Whole Home DVR allows you to record more — up to four shows at once
— and connect every TV in your house. All delivered on our advanced fiber
network with 100% digital picture and sound. It’s time to immerse yourself in
a powerful new entertainment experience.

Hawaiian Telcom TV. A Better Choice.

54 Your Hawaiian Telcom TV Set Top Box

1

Video In – For Hawaiian Telcom installer use only

2

Video Out – Connects to the antenna jack on the TV

3

Network In – Connects the network cable from your home network or modem

4

Component Video Out – Component video cables can be used for high quality signals to

either HD or non-HDTVs

5

S-Video Out – S-Video is preferred for older TVs

6

RCA Video / Audio 1 Out – These connections are ideal for VCRs and older TVs

The audio ports can be used independently if other video connections have been used

7

RCA Video / Audio 2 Out – These duplicate connections are available for users

with multiple devices

8

Optical – This is an all digital audio connection and it is ideal for audio receivers

9

HDMI (Out) – HDMI is the HD connection that contains both audio and video signals

used for HDTVs

10

USB – Not currently enabled

11

Power In – Connects to the supplied adapter to power the unit

BACK VIEW

The following illustrations outline your Set Top Box (HD or HD DVR) functions
and connections. Set Top Boxes may not be exactly as shown below.

1

Power – Turns your Set Top Box on or off and is lit when power is on

2

Link – Lit when the Set Top Box is connected to the Hawaiian Telcom network

3

HD – Lit when the Set Top Box is configured to display HD content

4

Record – Lit on all Set Top Boxes when a DVR recording is in progress

5

Menu – Displays onscreen menu

6

Navigation – Moves selection up, down, left or right

7

USB – Not currently enabled

FRONT VIEW

Your Hawaiian Telcom TV Set Top Box

1 2 7 8 9 10 1165431 2 76543

76

Control devices with

mode buttons

Record TV with one click

Fast-forward in
30 second increments

Skip back in 7 second

increments

Go to recorded TV
program list

Go to Video On Demand

(VOD) library

Go to main menu screen

Return to previous

menu screen or

TV channel

Exit from a
menu screen or
return to live TV

Mute the sound

on your TV

Edit text on the

search screen

Navigate menus
and screens

Go to program
info screen

Choose
zoom settings

Go to interactive
program guide
screen

Return to the last five
channels viewed

Your remote control

How to Use Your
Hawaiian Telcom TV Remote Control

One Remote Control is all you need

Your Hawaiian Telcom TV Remote Control is universal. That means it works
with just about any television set as well as most DVD players, VCRs and
A/ V receivers. For helpful hints on how to program your remote control –
such as Auto Search (code 922) to find your TV code and Power Control Synch
(code 977) to turn on multiple devices with one push – visit our Support link
online at hawaiiantel.com/tv.

Note, there is one remote provided per Set Top Box.

98 Settings

SCREEN ASPECT RESOLUTION

Using your TV’s user guide as a reference, you can adjust your screen settings by choosing
the most suitable resolution from this list and then following steps 1 to 8:

4:3 standard definition
Widescreen standard definition
720p on high-definition screens
1080i on high-definition screens

1. Press .

2. Use to highlight Settings.

3. Use to select Television and press OK.

4. Use to select Screen aspect ratio and high definition and press OK.

5. Use to select the setting that is appropriate for your TV.

6. Navigate to Continue and press OK.

7. Navigate to Start Test and press OK. The system will verify whether your TV can display the

selected setting.

8. If you can see the video on your screen, use to select Keep Setting and press OK to save.

Or if you see a black screen, your TV may not be able to display the selected setting. Use to choose
another setting or check your cables to ensure proper connection between your TV and Set Top Box.

ZOOM

You can also change the aspect ratio
of your picture. This can be useful
if you are using a widescreen TV to
watch SD programming.

1. Press .

2. Use to select Aspect Ratio

and press OK.

3. Use to select the preferred

screen aspect ratio.

Settings

CLOSED CAPTIONING

The Closed Captioning settings allow you to control the closed captioning display on your TV. Closed
captioning text appears if it’s available in the original program you’re watching. While new TVs are
required to have the Closed Captioning feature, older TVs may not have Closed Captioning and the
feature isn’t available on all channels or programs.

1. Press .

2. Use to highlight Settings.

3. Use to select Television

and press OK.

4. Use to select Closed

Captioning and press OK.

5. Navigate to Standard Closed
Captioning and select Change.

6. Navigate to Closed Captioning 1 and press OK.

7. Scroll left and select Save. Select Done.

QUICK TIP

You may program the Closed Captioning settings using your Hawaiian Telcom TV Set Top Box or
through your TV itself, in which case you should reference your TV manual for further instructions,
questions and troubleshooting.

DIGITAL AUDIO OUTPUT

Digital audio output allows you to adjust your audio settings.

1. Press

.

2. Use to select Settings.

3. Use to select Audio and press OK.

4. Use to select Digital audio output and press OK.

5. Navigate to select Stereo or Surround sound and press OK.

6. Navigate to select Save and press OK.

1110 Using your Hawaiian Telcom TV service

If you try to watch or record more live
TV programs than you have available
feeds, your Hawaiian Telcom TV
service will present you with options
to select the programs that you wish
to watch or record. For example, if 4
live TV programs are being watched
and a fifth TV is turned on to watch
another program; you will be prompted
to choose which programs you want
to continue to watch or record. If
you choose to interrupt a program
on another TV, a message will be
displayed on both affected TVs.

With your Hawaiian Telcom TV DVR, while the live TV feeds are being used to watch or record live
programs, you can watch up to 4 recorded programs on your other TVs. Viewing a recorded program
does not use a live TV feed as it is stored on your DVR.

LAST CHANNEL

Press to change to the previous

channel you were watching. A menu

will appear on the right hand side of

the screen showing the 5 previously

viewed channels. If you’d like to

change to one of them, use

to scroll to it and press OK. If you

press (EXIT TO) or nothing for

7 seconds, the menu will automatically

disappear.

QUICK TIP

Turning off one of your Set Top Boxes will free up a live TV feed.

HIGH DEFINITION TV

It’s television as you’ve never seen it before. With Hawaiian Telcom’s High Definition (HD), you’ll
experience true widescreen picture quality that’s 10 times better than standard television. Add 5.1
Dolby® Digital sound for theatre-quality viewing in the comfort of your home.

All Hawaiian Telcom Set Top Boxes are HD-ready.

MANAGING LIVE TV FEEDS

Hawaiian Telcom TV supports up to 8 TVs and delivers 4 live TV feeds to your household. A TV feed
can be a live TV show, a Video On Demand (VOD) program or a Pay Per View (PPV) event. If you
have a DVR, you can watch or record 4 live TV programs simultaneously among the TVs in your
household. For example, you can do one of the following:

Watch 4 different live TV programs

Record 1 live program on your DVR and watch 3 other live programs

Record 3 live programs on your DVR and watch a fourth live program

Record 4 live programs on your DVR

You can also watch up to 2 of the 4 available live TV programs in HD and the rest in standard
definition (SD). And if you have 2 or more TVs tuned to the same live TV program you’ll only be using
1 live TV feed.

Using Your Hawaiian Telcom TV Service

In the guide, HD programs
are identified by an HD icon
after the program title.

1312 Using your Hawaiian Telcom TV service

VIDEO ON DEMAND

BROWSE VIDEOS Lists all videos by category.

CURRENT RENTALS Lists all rented titles that are still available to view.

SEARCH Allows you to easily find your favorite VOD titles.

USING THE MENU

Use the menu to quickly access the Live TV, Recorded TV, Video On Demand, My Account,
Settings and Interactive drop down menus.

RECORDED TV (DVR ONLY)

VIEW RECORDINGS Lists all in progress and complete recordings.

SCHEDULED Lists all future recordings.

ADD A RECORDING

Allows you to record a program using search, the guide or by entering
the channel number and recording time.

Here is a brief description of each drop down menu:

LIVE TV

GUIDE Accesses the program guide.

WATCH LIVE TV Allows you to watch a live TV program.

FAVORITES Accesses your customized favorites list.

SEARCH Allows you to easily find your favorite.

Using Your Hawaiian Telcom TV Service

MY ACCOUNT

SELECT MY TV SERVICE Add premium channels and features to your subscription.

PARENTAL CONTROLS

Allows you to block VOD titles, PPV events and programs
by channel, rating or content.

INTERACTIVE

GALAXIE MUSIC ROOM Browse and listen to 65 music and radio stations organized by genre.

CALL HISTORY Allows you to view your call history.

CALLER ID SNOOZE Allows you to snooze Caller ID on your TV.

SETTINGS

GENERAL

Allows you to turn system sound effects on or off, access system
information and troubleshoot your connection.

TELEVISION

Allows you to customize your guide, favorites list, screen aspect ratio
and closed captioning.

AUDIO Allows you to change your digital audio output settings.

PARENTAL CONTROLS

Allows you to block VOD titles, PPV events and programs by
channel, rating or content.

RESTART SYSTEM Reboots your Set Top Box. All your user settings will be saved.

1514 Using your Hawaiian Telcom TV service

PICTURE-IN-PICTURE BROWSING

Find out what’s playing on other channels without missing a moment of what you are currently
watching.

1. Press to scroll through channels while watching live TV.

2. Press to scroll through time-slots while watching live TV.

3. Press

OK

to select a program or to get more information about an upcoming program.

4. Press (EXIT TO) to close the browse panel.

Using Your Hawaiian Telcom TV Service

USING THE ONSCREEN GUIDE

Use the guide to find out which shows are on and which ones are coming up.

Guide

Displays program listings by time
and channel.

Programming view

Displays 2 hours of program
listings.

Information

Provides details about a
highlighted program including the
title, time, rating, description and
cast information if available.

1. Press .

2. Use to scroll through and highlight a program.

3. Press OK to change the channel to that program.

QUICK TIP

To go forward in the guide in 24-hour intervals, press .

QUICK TIP

To view a list of all programs on a channel, scroll using until you highlight the station channel and

press OK.

1716

Using your Hawaiian Telcom TV service

SET UP FAVORITES

You can customize your onscreen guide to display only the channels you want to view by creating a
favorites list. A separate favorites list can be created on each Set Top Box.

Creating and editing your favorites list

1. Press

.

2. Use to select Change Favorites.

Add a channel to your favorites list

1. While on the channel you want to add to your favorites list, press

.

2. Use to select Add Channel to Favorites.

View and select from your favorites list

1. Press

.

2. Use to select View Favorites.

CUSTOMIZING YOUR GUIDE

Customize your guide so that it shows only the channels you watch the most.

1. Press

.

2. Use to select Settings.

3. Use to select Television and press OK.

4. Use to select Customize channel guide and press OK.

5. Use to highlight available channel(s) and press OK to add or remove the channel(s).

A checkmark will appear next to the channel(s) that are included in the guide.

6. Navigate to Save and press OK to save your changes.

Using Your Hawaiian Telcom TV Service