Cisco DPQ2425 User Manual
Cisco Model DPQ2425 Wireless
Residential Gateway with Digital
Voice Adapter User Guide
In This Document
IMPORTANT SAFETY INSTRUCTIONS ...............................................................2
Introduction...............................................................................................................11
Where Is the Best Location for My Wireless Residential Gateway?..................17
How Do I Mount the Modem on a Wall? (Optional)...........................................18
What Are the System Requirements for Internet Service?.................................. 21
What Are the Requirements for Telephone Service?...........................................22
How Do I Subscribe to High-Speed Internet and Telephone Service? .............23
How Do I Connect My Gateway for Internet and Telephone Service?.............25
How Do I Configure My Wireless Residential Gateway with Digital
Voice Adapter?..........................................................................................................
How Do I Troubleshoot My Internet Service Installation?.................................98
How Do I Maintain the Battery?............................................................................. 99
Frequently Asked Questions................................................................................. 101
Having Difficulty? ..................................................................................................109
Tips for Improved Performance ...........................................................................110
Front Panel LED Status Indicator Functions.......................................................111
Notices......................................................................................................................114
For Information.......................................................................................................115
28
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
Notice to Installers
The servicing instructions in this notice are for use by qualified service personnel only. To reduce the
risk of electric shock, do not perform any servicing other than that contained in the operating
instructions, unless you are qualified to do so.
Notice à l’attention des installateurs de réseaux câblés
Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent
exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer
aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au
fonctionnement, à moins que vous ne soyez qualifié pour ce faire.
2 4028630 Rev A
IMPORTANT SAFETY INSTRUCTIONS
Mitteilung für CA TV-Techniker
Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes
Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine
Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind,
außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
Aviso a los instaladores de sistemas CATV
Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de
personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice
ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a
menos que posea la cualificación necesaria para hacerlo.
20080814_Installer820_Intl
4028630 Rev A 3
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
1) Read these instructions.
2) Keep these instructions.
3) Heed all warnings.
4) Follow all instructions.
5) Do not use this apparatus near water.
6) Clean only with dry cloth.
Do not block any ventilation openings. Install in accordance with the manufacturer's
7)
instructions.
Do not install near any heat sources such as radiators, heat registers, stoves, or other
8)
apparatus (including amplifiers) that produce heat.
Do not defeat the safety purpose of the polarized or grounding-type plug. A
9)
polarized plug has two blades with one wider than the other. A grounding-type
plug has two blades and a third grounding prong. The wide blade or the third
prong are provided for your safety. If the provided plug does not fit into your
outlet, consult an electrician for replacement of the obsolete outlet.
Protect the power cord from being walked on or pinched particularly at plugs,
10)
convenience receptacles, and the point where they exit from the apparatus.
11) Only use attachments/accessories specified by the manufacturer.
Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer,
12)
or sold with the apparatus. When a cart is used, use caution when moving the
cart/apparatus combination to avoid injury from tip-over.
Unplug this apparatus during lightning storms or when unused for long periods of
13)
time.
Refer all servicing to qualified service personnel. Servicing is required when the
14)
apparatus has been damaged in any way, such as a power-supply cord or plug is
damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has
been dropped.
Power Source Warning
A label on this product indicates the correct power source for this product. Operate this product only
from an electrical outlet with the voltage and frequency indicated on the product label. If you are
uncertain of the type of power supply to your home or business, consult your service provider or your
local power company.
The AC inlet on the unit must remain accessible and operable at all times.
Ground the Product
WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial
cable wiring, be sure the cable system is grounded (earthed). Grounding provides some
protection against voltage surges and built-up static charges.
4 4028630 Rev A
IMPORTANT SAFETY INSTRUCTIONS
Protect the Product from Lightning
In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.
V erify the Power Source from the On/Off Power Light
When the on/off power light is not illuminated, the apparatus may still be connected to the power
source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged
into an AC power source.
Eliminate AC Mains Overloads
WARNING: Avoid electric shock and fire hazard! Do not overload AC mains, outlets,
extension cords, or integral convenience receptacles. For products that require battery
power or other power sources to operate them, refer to the operating instructions for
those products.
Handling Optional, Rechargeable Battery
This product may contain a rechargeable Lithium-Ion battery to provide stand-by operation in the
event of an AC power failure.
Heed the following warning, follow the Safety and Disposal instructions below, and see the instructions
later in this guide for handling, replacing, and disposing of the battery.
WARNING: There is danger of explosion if the battery is mishandled or incorrectly
replaced. Replace only with the same type of battery. Do not disassemble it or attempt
to recharge it outside the system. Do not crush, puncture, dispose of in fire, short the
external contacts, or expose to water or other liquids. Dispose of the battery in
accordance with local regulations and instructions from your service provider.
Handling Disposable Batteries
This product may contain disposable batteries.
Heed the preceding warning about explosion and disposal issues, and follow the Safety and Disposal
instructions below.
Safety
Insert batteries correctly. There may be a risk of explosion if the batteries are incorrectly inserted.
Do not attempt to recharge ‘disposable’ or ‘non-reusable’ batteries.
Please follow instructions provided for charging ‘rechargeable’ batteries.
Replace batteries with the same or equivalent type that we recommend.
Do not expose batteries to excessive heat (such as sunlight or fire).
Do not expose batteries to temperatures above 100°C (212°F).
4028630 Rev A 5
IMPORTANT SAFETY INSTRUCTIONS
Disposal
The batteries may contain substances that could be harmful to the environment.
Recycle or dispose of batteries in accordance with the battery manufacturer’s instructions and
local/national disposal and recycling regulations.
The batteries may contain perchlorate, a known hazardous substance, so special handling and
disposal of this product might be necessary. For more information about perchlorate and best
management practices for perchlorate-containing substance, see
www.dtsc.ca.gov/hazardouswaste/perchlorate
Provide V entilation and Select a Location
Remove all packaging material before applying power to the product.
Do not place this apparatus on a bed, sofa, rug, or similar surface.
Do not place this apparatus on an unstable surface.
Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation
provides proper ventilation.
Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or
other objects on top of this product.
Do not block ventilation openings.
Protect from Exposure to Moisture and Foreign Objects
WARNING: Avoid electric shock and fire hazard! Do not expose this product to
dripping or splashing liquids, rain, or moisture. Objects filled with liquids, such as
vases, should not be placed on this apparatus.
WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning.
Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning
device (dust remover) to clean this product.
WARNING: Avoid electric shock and fire hazard! Never push objects through the
openings in this product. Foreign objects can cause electrical shorts that can result in
electric shock or fire.
Service Warnings
WARNING: Avoid electric shock! Do not open the cover of this product. Opening or
removing the cover may expose you to dangerous voltages. If you open the cover, your
warranty will be void. This product contains no user-serviceable parts.
Check Product Safety
Upon completion of any service or repairs to this product, the service technician must perform safety
checks to determine that this product is in proper operating condition.
6 4028630 Rev A
IMPORTANT SAFETY INSTRUCTIONS
Protect the Product When Moving It
Always disconnect the power source when moving the apparatus or connecting or disconnecting
cables.
T elephone Equipment Notice
When using your telephone equipment, basic safety precautions should always be followed to reduce
the risk of fire, electric stock and injury to persons, including the following:
1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry
tub, in a wet basement or near a swimming pool.
2. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a
remote risk of electric shock from lightning.
3. Do not use the telephone to report a gas leak in the vicinity of the leak.
CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger
telecommunication line cord.
SAVE THESE INSTRUCTIONS
20090326_Modem with Battery_Safety
4028630 Rev A 7
United States FCC Compliance
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against such interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy. If not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by
turning the equipment OFF and ON, the user is encouraged to try to correct the interference
by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the service provider or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the
user's authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below is a
requirement of the FCC and is intended to supply you with information regarding the FCC
approval of this device. The phone numbers listed are for FCC-related questions only and not
intended for questions regarding the connection or operation for this device. Please contact your
service provider for any questions you may have regarding the operation or installation of this device.
Declaration of Conformity
This device complies with Part 15 of FCC
Rules. Operation is subject to the following two
conditions: 1) the device may not cause
harmful interference, and 2) the device must
accept any interference received, including
interference that may cause undesired
operation.
Wireless Residential Gateway
with Digital Voice Adapter
Model: DPQ2425
Manufactured by:
Cisco Systems, Inc.
5030 Sugarloaf Parkway
Lawrenceville, Georgia 30044 USA
Telephone: 770-236-1077
Canada EMI Regulation
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.
4009700 Rev A ix
A
Radiation Exposure Statements
Note: This transmitter must not be co-located or operated in conjunction with any other
antenna or transmitter. This equipment should be installed and operated with a minimum
distance of 7.9 inches (20 cm) between the radiator and your body.
US
This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1
(American National Standards Institute) limits. The evaluation was based on evaluation per
ANI C 95.1 and FCC OET Bulletin 65C rev 01.01. The minimum separation distance from the
antenna to general bystander is 7.9 inches (20 cm) to maintain compliance.
Canada
This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1
limits. The evaluation was based on evaluation per RSS-102 Rev 2. The minimum separation
distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain compliance.
20081121 FCC DSL_Domestic
x 4009700 Rev
Introduction
Introduction
Welcome to the exciting world of high-speed Internet and high-quality digital
®
telephone service. Your new Cisco
(VoIP) Wireless Residential Gateway is a cable modem that meets industry
standards for high-speed data connectivity along with reliable digital telephone
service. The DPQ2425 wireless residential gateway delivers data, voice and wired
(Ethernet) or wireless gateway capabilities to connect a variety of devices in the
residence or small office and support high-speed data access and VoIP services, all in
one device. With a DPQ2425 wireless residential gateway, your Internet enjoyment,
home and business communications, and personal productivity will surely soar.
This guide provides procedures and recommendations for placing, installing,
configuring, operating, and troubleshooting your DPQ2425 wireless residential
gateway for high-speed Internet and digital telephone service for your home or
office. Refer to the appropriate section in this guide for the specific information you
need for your situation. Contact your service provider for more information about
subscribing to these services.
Model DPQ2425 Voice-over-Internet Protocol
Benefits and Features
Your new DPQ2425 wireless residential gateway offers the following outstanding
benefits and features:
Compliant with DOCSIS
specifications to deliver high-end performance and reliability
High-performance broadband Internet connectivity to energize your online
experience
Two-line embedded digital voice adapter for wired telephony service
Four 10/100BASE-T Ethernet ports to provide wired connectivity
802.11g Wireless Access Point with 4 service set identifiers (SSIDs)
Wireless Protected Setup (WPS), including a push-button switch to activate WPS
for simplified and secure wireless setup
Two RJ-11 telephony ports for connecting to in-home wiring or directly to
conventional telephones or fax machines
User-configurable Parental Control blocks access to undesirable Internet sites
Advanced firewall technology deters hackers and protects the home network
from unauthorized access
®
2.0, 1.1, and 1.0 standards along with PacketCableTM
Attractive compact design that allows for vertical, horizontal, or wall-mounted
operation
4028630 Rev A 11
Introduction
TR-068 compliant color-coded interface ports and corresponding cables simplify
installation and setup
DOCSIS-5 compliant LED labeling and behavior provides a user and technician
friendly method to check operational status and act as a troubleshooting tool
Allows automatic software upgrades by your service provider
When you receive your wireless residential gateway, you should check the
equipment and accessories to verify that each item is in the carton and that each item
is undamaged. The carton contains the following items:
One DPQ2425
One AC power cord
One Ethernet cable (CAT5/RJ-45)
One CD-ROM
Lithium Ion cartridge battery
If any of these items are missing or damaged, please contact your service provider
for assistance.
Notes:
You will need an optional cable signal splitter and additional standard RF
coaxial cables if you want to connect a VCR, a Digital Home Communications
Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as
your wireless residential gateway.
Cables and other equipment needed for telephone service must be purchased
separately. Contact your service provider to inquire about the equipment and
cables you need for telephone service.
12 4028630 Rev A
Introduction
Front Panel Description
The front panel of your wireless residential gateway provides LED status indicators
that indicate how well and at what state your wireless residential gateway is
operating. See Front Panel LED Status Indicator Functions (on page
information on front panel LED status indicator functions.
111), for more
1 POWER—ON, AC power is applied to the wireless residential gateway
2 DS—ON, the wireless residential gateway is receiving data from the cable
network
3 US—ON, the wireless residnetial gateway is sending data to the cable network
4 ONLINE—ON, the wireless residential gateway is registered on the network
and fully operational
5 ETHERNET 1 - 4—ON, a device is connected to one of the Ethernet ports.
BLINKING indicates that data is being transferred over the Ethernet connection
6 WIRELESS LINK—ON, the Wireless Access Point is operational. BLINKING,
data is being transferred over the wireless connection. OFF, the wireless access
point has been disabled by the user
7 WIRELESS SETUP—OFF (normal condition), wireless setup is not active.
BLINKING, the user has activated wireless setup to add new wireless clients on
the wireless network
8 TEL1—ON, telephony service is enabled. Blinking, line 1 is in use. OFF, phone
service for TEL 1 is not enabled
4028630 Rev A 13
Introduction
9 TEL2—ON, telephony service is enabled. Blinking, line 2 is in use. OFF, phone
service for TEL 2 is not enabled
10 BATTERY—ON, the battery is charged. Blinking, the battery charge is low. OFF,
the unit is operating from battery power, that the battery charge is depleted, or
the battery is defective or missing
Notes:
After the wireless residential gateway is successfully registered on the
network, the POWER (LED 1), DS (LED 2), US (LED 3), and ONLINE (LED
4) LEDs illuminate continuously to indicate that the cable modem is active
and fully operational.
The wireless residential gateway high-speed data operation is disabled when
operating on battery power and only the telephone service is active.
LEDs may behave differently when the wireless residential gateway is
running on battery power (without AC power). Most LEDs are disabled if the
unit is operating on battery power. In this mode, the POWER LED blinks to
indicate that the unit is operating under battery power.
The residential gateway should only run on battery power when AC power has
failed. If the POWER LED indicates that the unit is running on battery power but
the AC power has not failed, verify that the power cord is plugged into a
working AC outlet.
14 4028630 Rev A
Introduction
Back Panel Description
The following illustrations show the description and function of the back panel
components on the DPQ2425.
1 TELEPHONE 1 and 2—RJ-11 telephone ports connect to home telephone wiring
to conventional telephones or fax machines
2 ETHERNET—Four RJ-45 Ethernet ports connect to the Ethernet port on your PC
or your home network
3 REBOOT EMTA—A momentary pressing (1-2 seconds) of this switch reboots
the EMTA. Pressing the switch for more than ten seconds first causes a reset-tofactory-default of all settings and then reboots the gateway
CAUTION:
The Reboot EMTA button is for maintenance purposes only. Do
not use unless instructed to do so by your service provider.
Doing so may cause you to lose any cable modem settings you
have selected.
4 WIRELESS SETUP—Pressing this switch initiates wireless setup, this feature
allows you to add new Wireless Protected Setup (WPS) compliant wireless
clients to the home network
4028630 Rev A 15
Introduction
5 POWER—Connects the wireless residential gateway to the AC power cord that
is provided with your wireless residential gateway
CAUTION:
Avoid damage to your equipment. Only use the AC power cord
that is provided with your wireless residential gateway.
6 CABLE—F-connector connects to an active cable signal from your service
provider
7 ANTENNA—Connection for external 802.11 antenna
16 4028630 Rev A
Where Is the Best Location for My Wireless Residential Gateway?
Where Is the Best Location for My Wireless Residential
Gateway?
The ideal location for your wireless residential gateway is where it has access to
outlets and other devices. Think about the layout of your home or office, and consult
with your service provider to select the best location for your wireless residential
gateway. Read this user guide thoroughly before you decide where to place your
wireless residential gateway.
Consider these recommendations:
Choose a location close to your computer if you will also use the residential
gateway for high-speed Internet service.
Choose a location that is near an existing RF coaxial connection to eliminate the
need for an additional RF coaxial outlet.
Choose a location for the residential gateway that is adjacent to your telephone
equipment if you are using only one or two pieces of telephone equipment.
Note: If you are using the residential gateway to provide service to several
telephones, a professional installer can connect the residential gateway to your
existing home telephone wiring. To minimize changes to the home telephone
wiring, you may want to locate the residential gateway near an existing
telephone outlet.
Choose a location that is relatively protected from accidental disturbance or
harm, such as a closet, basement, or other protected area.
Choose a location so that there is plenty of room to guide the cables away from
the modem without straining or crimping them.
Airflow around the residential gateway should not be restricted.
Read this user guide thoroughly before installing the residential gateway.
4028630 Rev A 17
How Do I Mount the Modem on a Wall? (Optional)
How Do I Mount the Modem on a Wall? (Optional)
You can mount the wireless residential gateway on a wall using two wall anchors,
two screws, and the mounting slots located on the unit. The modem can be mounted
vertically or horizontally.
Before Y ou Begin
Before you begin, choose an appropriate mounting place. The wall can be made of
cement, wood, or drywall. The mounting location should be free of obstructions on
all sides, and the cables should be able to easily reach the wireless residential
gateway without strain. Leave sufficient clearance between the bottom of the
wireless residential gateway and any flooring or shelving underneath to allow access
to cabling. In addition, leave enough slack in all cables so that the wireless
residential gateway can be removed for any required maintenance without
disconnecting the cables. Also, verify that you have the following items:
Two wall anchors for #8 x 1-inch screws
Two #8 x 1-inch pan head sheet metal screws
Drill with a 3/16-inch wood or masonry bit, as appropriate for the wall
composition
A copy of the wall-mounting illustrations shown on the following pages
18 4028630 Rev A
)
How Do I Mount the Modem on a Wall? (Optional
Mount the modem as shown in one of the following illustrations.
Location and Dimensions of the Wall-Mounting Slots
The following illustration shows the location and dimensions of the wall-mounting
slots on the bottom of the modem. Use the information on this page as a guide for
mounting your modem to the wall.
4028630 Rev A 19
How Do I Mount the Modem on a Wall? (Optional)
Mounting the Residential Gateway on a Wall
1 Using a drill with a 3/16-inch bit, drill two holes at the same height and 4 inches
apart.
Note: The preceding graphic illustrates the location of the mounting holes on the
back of the wireless residential gateway.
2 Are you mounting the wireless residential gateway into a drywall or concrete
surface where a wooden stud is available?
If yes, go to step 3.
If no, drive the anchor bolts into the wall, and install the mounting screws
into the anchor bolts; leave a gap of about 1/4-inch between the screw head
and the wall. Then, go to step 4.
3 Install the mounting screws into the wall; leave a gap of about 1/4-inch between
the screw head and the wall. Then, go to step 4.
4 Verify that no cables or wires are connected to the wireless residential gateway.
5 Lift the wireless residential gateway into position. Slip the large end of both
mounting slots (located in the back of the wireless residential gateway) over the
mounting screws, and then slide the wireless residential gateway down until the
narrow end of the keyhole slot contacts the screw shaft.
Important: Verify that the mounting screws securely support the wireless
residential gateway before you release the unit.
20 4028630 Rev A
What Are the System Requirements for Internet Service?
What Are the System Requirements for Internet Service?
To ensure that your wireless residential gateway operates efficiently for high-speed
Internet service, verify that all of the Internet devices on your system meet or exceed
the following minimum hardware and software requirements.
Note: You will also need an active cable input line and an Internet connection.
Minimum System Requirements for a PC
A PC with a Pentium MMX 133 processor or greater
32 MB of RAM
Web browsing software
CD-ROM drive
Minimum System Requirements for Macintosh
MAC OS 7.5 or later
32 MB of RAM
System Requirements for an Ethernet Connection
A PC with Microsoft Windows 95 operating system (or later) with TCP/IP
protocol installed, or an Apple Macintosh computer with TCP/IP protocol
installed
An active 10/100BASE-T Ethernet network interface card (NIC) installed
4028630 Rev A 21
What Are the Requirements for Telephone Service?
What Are the Requirements for Telephone Service?
Number of T elephone Devices
The RJ-11 telephone-style connectors on the wireless residential gateway can each
provide telephone service to multiple telephones, fax machines, and analog
modems.
The maximum number of telephone devices connected to each RJ-11 port is limited
by the total Ringing Load of the telephone devices that are connected. Many
telephone devices are marked with a Ringer Equivalent Number (REN). Each
telephone port on the wireless residential gateway can support up to a 5 REN load.
The sum of the REN load on all of the telephone devices attached to each port must
not exceed 5 REN.
T elephone Device Types
You can use telephone devices that are not labeled with a REN number, but the
maximum number of attached telephone devices cannot be accurately calculated.
With telephone devices that are not labeled, each device should be connected and
the ring signal should be tested before adding more devices. If too many telephone
devices are attached and the ring signal can no longer be heard, telephone devices
should be removed until the ring signal works properly.
Telephones, fax machines, and other telephone devices should use the center 2 pins
of the RJ-11 connectors to connect to the wireless residential gateway telephone
ports. Some telephones use other pins on the RJ-11 connectors and require adapters
in order to work.
Dialing Requirements
All your telephones should be set to use DTMF dialing. Pulse dialing is typically not
enabled by your local provider.
T elephone Wiring Requirements
The wireless residential gateway supports connecting to the interior telephone
wiring as well as connecting directly to a telephone or fax machine. The maximum
distance from the unit to the most distant telephone device must not exceed 1000 feet
(300 meters). Use 26-gauge twisted-pair, or larger, telephone wiring.
Important: Connection to an existing or a new permanently installed home
telephone wiring network must be done by a qualified installer.
22 4028630 Rev A
How Do I Subscribe to High-Speed Internet and Telephone Service?
How Do I Subscribe to High-Speed Internet and Telephone
Service?
Before you can use your wireless residential gateway, you need to have a high-speed
Internet access account. If you do not have a high-speed Internet access account, you
need to set up an account with your local service provider. Choose one of the two
options in this section.
I Do Not Have a High-Speed Internet Access Account
If you do not have a high-speed Internet access account, your service provider will
set up your account and become your Internet Service Provider (ISP). Internet access
enables you to send and receive e-mail, access the World Wide Web, and receive
other Internet services.
You will need to give your service provider the following information:
The serial number of the modem
The Media Access Control (MAC) address of the modem (CM MAC)
These numbers appear on a bar code label located on the wireless residential
gateway. The serial number consists of a series of alphanumeric characters preceded
by S/N. The MAC address consists of a series of alphanumeric characters preceded
by CM MAC. The following illustration shows a sample bar code label.
Write down these numbers in the space provided here.
Serial Number _______________________
MAC Address ________________________
4028630 Rev A 23
How Do I Subscribe to High-Speed Internet and Telephone Service?
I Already Have an Existing High-Speed Internet Access Account
If you have an existing high-speed Internet access account, you must give your
service provider the serial number and the MAC address of the wireless residential
gateway. Refer to the serial number and MAC address information listed previously
in this section.
Note: You may not be able to continue to use your existing e-mail account with your
wireless residential gateway. Contact your service provider for more information.
I Want to Use the Residential Gateway for Telephone Service
You will also need to set up a telephone account with your local service provider to
use your residential gateway for telephone service. When you contact your service
provider, you may be able to transfer your existing telephone numbers, or your cable
telephony service provider will assign a new telephone number for each current or
additional active telephone line. Discuss these options with your telephony service
provider.
24 4028630 Rev A
How Do I Connect My Gateway for Internet and Telephone Service?
How Do I Connect My Gateway for Internet and Telephone
Service?
You can use your residential gateway to provide both telephone service and to
provide Internet access, and you can share that Internet connection with other
Internet devices in your home or office. Sharing one connection among many
devices is called networking.
Connecting and Installing Internet Devices
Professional installation may be available. Contact your local service provider for
further assistance.
To connect devices
The following diagram illustrates one of the various networking options that are
available to you.
4028630 Rev A 25
How Do I Connect My Gateway for Internet and Telephone Service?
Connecting the Gateway for High-Speed Data and T elephone Service
WARNING:
To avoid personal injury, follow the installation instructions in the exact
order shown.
To prevent possible damage to equipment, disconnect any other telephone
service before connecting your cable modem to the same wires.
Hazardous electrical voltages can exist on the telephone ports on the
residential gateway and can be present on any connected wiring including
Ethernet wiring, telephone wiring and coax cable.
Telephone wiring and connections must be properly insulated to prevent
electrical shock.
Telephone connections to an installed home telephone wiring network
must be done by a qualified installer. The cable telephone service
provider may offer professional installation and connection to the home
telephone wiring network. A fee may be charged for this service.
Wiring and connections must be properly insulated to prevent electrical
shock.
Disconnect power from the residential gateway before attempting to
connect to any device.
1 Power off your PC and other networking device; then, unplug them from the
power source.
2 Connect the active RF coaxial cable from your service provider to the coax
connector labeled CABLE on the back of the gateway.
Note: To connect a TV, DHCT, set-top box, or VCR from the same cable
connection, you will need to install a cable signal splitter (not included).
3 Locate the yellow Ethernet cable. Connect one end of the Ethernet cable to the
Ethernet port on your PC and then connect the other end to one of the
ETHERNET ports on the gateway (any Ethernet port can be used). The Ethernet
ports are yellow connectors on the back panel of the gateway.
4 Connect additional Ethernet network devices in a similar fashion to any unused
Ethernet ports on the back of the gateway.
Note: To install more Ethernet devices than ports provided, use an external
multi-port Ethernet switch(s).
26 4028630 Rev A
How Do I Connect My Gateway for Internet and Telephone Service?
5 Connect one end of a telephone jumper cable (not included) to a telephone outlet
in your home or to a telephone or fax machine. Then connect the other end of the
jumper cable to the appropriate RJ-11 TELEPHONE port on the back of the
gateway. The telephone ports are light gray and are labeled 1/2 and 2 or 1 and 2
depending on the region of the world the gateway is used.
Notes:
– Make sure to connect your telephone service to the correct RJ-11 port. For
single line telephone service, connect to port 1/2 or 1.
– Gateways used in North America have multi-line capability on the RJ-11
telephone port labeled 1/2. Line 1 is on pins 3 and 4 of port 1/2, and
Line 2 is supported on pins 2 and 5. Gateways used in Europe support
only one line per port. Line 1 is on port 1 and line 2 is on port 2.
– Telephones that require electrical connectors other than RJ-11 may
require an external adapter (sold separately).
6 Locate the AC power adapter provided with your gateway. Insert the barrel
shaped DC power connector (attached by a thin pair of wires to the AC power
adapter) into the black POWER connector on the back of the residential gateway.
Then, plug the AC power cord into an AC outlet to power-up the gateway. The
residential gateway will perform an automatic search to locate and sign on to the
broadband data network. This process may take up 2-5 minutes. The modem will
be ready for use when the POWER, DS, US and ONLINE LEDs on the front panel
of the gateway stop blinking and remain ON continuously.
7 Plug in and power on your PC and other home network devices. The
ETHERNET LEDs on the gateway corresponding to the connected devices
should be ON or BLINKING.
8 Once the gateway is online, most Internet devices will have immediate Internet
access.
Note: If your PC does not have Internet access, refer to How Do I Configure
TCP/IP Protocol? (on page
104) for information on how to configure your PC for
Internet access. For Internet devices other than PCs, refer to the DHCP or IP
Address configuration section of the User Guide or Operations Manual for those
devices.
4028630 Rev A 27
How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter?
How Do I Configure My Wireless Residential Gateway with
Digital Voice Adapter?
To configure your wireless residential gateway, you must first access the
WebWizard configuration pages. This section provides detailed instructions and
procedures for accessing the WebWizard pages and for configuring your wireless
residential gateway to operate correctly. This section also presents examples and
descriptions of each WebWizard configuration page. Use the WebWizard pages to
customize your wireless residential gateway to your needs rather than using the
default settings. The WebWizard pages in this section are organized in the order
shown on the Setup page.
Important: The WebWizard pages and the examples shown in this section are for
illustration purposes only. Your pages may differ from the pages shown in this
guide.
Note: If you are not familiar with the network configuration procedures detailed in
this section, contact your service provider before you attempt to change any of the
wireless residential gateway default settings.
About Your Modem Page Example
The following illustration is an example of the About Your Modem page.
28 4028630 Rev A
How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter?
Accessing the Residential Gateway
You must access the WebWizard in order to configure the wireless residential
gateway. To gain access to the WebWizard, use the web browser on the PC attached
to the gateway and complete the following steps.
1 Open the web browser on your PC.
2 Type the following IP address and then select Go:
http://192.168.0.1.
3 The web browser accesses the WebWizard and displays the default About Your
Modem page. This page displays information about your cable modem along
with a series of tabs for accessing other WebWizard configuration and operation
features.
About Y our Modem Page Description
The following table provides a description of each field within the About Your
Modem page.
Field Name Description
Name The name of the wireless residential gateway
Modem Serial Number A unique sequential series of alphanumeric
characters provided to every modem during
manufacturing
Cable Modem MAC
Address
Hardware Version Identifies the revision of the circuit board design
Receive Power Level The input level of the downstream CMTS carrier
Transmit Power Level Indicates the upstream power level
A unique alphanumeric address for the cable
modem coaxial interface, which is used to connect
to the cable modem termination system (CMTS) at
the headend. A media access control (MAC)
address is a hardware address that uniquely
identifies each node of a network
4028630 Rev A 29
How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter?
Field Name Description
Cable Modem Status Lists one of the following possible current states of
the modem:
other
notReady
notSynchronized
phySynchronized
usParametersAcquired
rangingComplete
ipComplete
todEstablished
securityEstablished
psrsmTransferComplete
registrationComplete
operational
accessDenied
Vendor The name of the manufacturer
Boot Revision Identifies the boot revision code version
Software File Name and Revisions Section
Field Name Description
Firmware Name Identifies the name of the firmware
Software Revision Identifies the revision version of the firmware
30 4028630 Rev A
Loading...