Cisco DPC3939 User Manual
OL-29163-01
Cisco Model DPC3939 DOCSIS 3.0
16x4 Wireless Residential Voice
Gateway
Us er Guide
Please R ead
Important
Read this entire guide. If this guide provides installation or operation instructions,
give particular attention to all safety statements included in this guide.
Notices
T rademark Acknowledgm ents
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its
affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this
URL: www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable
Television Laboratories, Inc. EuroDOCSIS, EuroPacketCable, and PacketCa ble a re
trademarks of Cable Television Laboratories, Inc. The Wi-Fi Protected Setup mark is
a mark of the Wi-Fi Alliance. Wi-Fi Protected Setup is a trademark of the Wi-Fi
Alliance.
Other third party trademarks mentioned are the property of their respective owners.
The use of the word partner does not imply a partnership relationship between
Cisco and any other company. (1110R)
Publication Disclaimer
Cisco Systems, Inc. assumes no responsibility for errors or omissions that may
app ea r in this publication. We reserve the right to change this publication at any
time without notice. This document is not to be const rued as conferring by
implication, estoppel, or otherwise any license or right under any copyright or
pat ent , whether or not the use of any information in this document employs an
invention claimed in any existing or later issued patent.
Disclaimer
The maximum performance for wireless is derived from IEEE Standard 802.11
specifications. Actual performance can vary, including lower wireless network
ca pacity, data t hroughput rate, range and coverage. Performa nce depends on many
factors, conditions and variables, including distance from the access point, volume of
network traffic, building materials and construction, operating system used, mix of
wireless products used, interference and other adverse conditions.
Software and Firmware Use
The software described in this document is protected by copyright law and
furnished to you under a license agreement. You may only use or copy this software
in accordance with the terms of your license agreement.
The firmware in this equipment is protected by copyright law. You may only use the
firmware in the equipment in which it is provided. Any reproduction or distribution
of this firmware, or any portion of it, without our express written consent is
prohibited.
Copyright
© 2013 Cisco Systems, Inc. All rights reserved.
Informa tion in this publication is subject to change without notice. No part of this
publication may be reproduced or transmitted in any form, by photocopy,
microfilm, xerography, or any other means, or incorporated into any information
retrieval system, electronic or mechanical, for any purpose, without the express
permission of Cisco Systems, Inc.
Notice to Installer s
The servicing i nstructions in this notice a re for use by quali fi ed ser vi ce personnel only. To reduce the
ri sk of electric shock, do not perform any servicing other than tha t contained in the operating
instructions, unless you are qualified to do so.
Notice à l’atten t ion des installateurs d e réseaux câblés
Les instructions r elatives a ux inter ventions d ’ entretien, fournies d ans la pr ésente notice, s’a d ressent
exclusivement au personnel technique quali fi é. Pour réduire les risques d e chocs électr iques, n’ effectuer
aucune interventi on autr e que cel les d écr ites dans le mod e d 'emploi et les instr uctions rel atives au
foncti onnement, à moins que vous ne soyez quali fi é pour ce fai re.
Mitteilung für CA TV -Techniker
Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes
Fachper sonal bestimmt. Um d ie Gefahr eines el ektrischen Schlags zu reduzier en, sollten Si e keine
Wartungsarbeiten durchführen, die nicht ausdr ücklich in d er B edienungsanl eitung aufgeführt si nd,
außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
Aviso a los instaladores de sistem as CA TV
Las instr ucciones d e repara ción contenida s en el presente aviso s on pa ra uso exclusivo por par te d e
personal de mantenimiento cualificado. Con el fin de r educir el riesgo d e d escarga eléctri ca , no real ice
ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a
menos que posea la cualificación necesaria para hacerlo.
20080814_Installer820_Intl
OL-29163-01 iii
Contents
IMPORTANT SAFETY INSTRUCTIONS v
United States FCC Compliance xi
CE Compliance xiii
About This Guide xv
Chap ter 1 Introducing the Residential Gateway 1
Introduction ......................................................................................................................... 2
What's In th e Carto n? .......................................................................................................... 4
Front Panel Description ...................................................................................................... 5
Top Panel Desc ription......................................................................................................... 7
Bottom Panel Desc riptio n ................................................................................................... 8
Back Panel Desc riptio n ....................................................................................................... 9
Chap ter 2 Installing the Residential Gateway 11
Installation P reparations................................................................................................... 12
Install the Residential Gateway........................................................................................ 17
Install the Battery .............................................................................................................. 20
MoCA Installatio n Guidelines ......................................................................................... 22
Cha pt er 3 Co nfi g urin g th e R esi de nti al Gatew ay 25
Configure Wireless Settings ............................................................................................. 26
Chapter 4 Operation of Front Panel Indicators 37
Initial Power Up, Calibration, and Registration (AC Power applied) ........................... 38
Normal Op era tio ns (AC Pow er Applied) ....................................................................... 40
Special Co nditio ns ............................................................................................................. 41
Contents
iv OL-29163-01
Chap ter 5 M aintaining the Battery 43
Location of the Battery ...................................................................................................... 44
Battery Ma i ntenanc e ......................................................................................................... 45
Chapte r 6 Troubleshooting the Residential Gateway 47
Fre que nt ly Ask ed Quest io ns ............................................................................................ 48
Common Troubleshooting Issues .................................................................................... 54
Tips for Improv ed Performa nce ....................................................................................... 56
Chap ter 7 Customer Information 57
IMPORTANT SAFETY INSTRUCTIONS
OL-29163-01 v
IMPORTANT SAFETY INSTRUCTIONS
1)
Read these ins tr uctions.
4)
Follow all instructions.
5)
Do not use this apparatus near water.
eat sources such as radiators, heat registers, stoves, or other
10)
Protect the power cord from being walked on or pinched particularly at plugs,
12) Use only with the car t, stand, tripod, bra cket, or table speci fi ed by the
manufacturer, or sold with the apparatus. When a cart is used, use caution
13)
Unplug this apparatus during lightning storms or when unused for long periods of
14)
Refer a ll servicing to qual ified service personnel. Servicing is requir ed when the
apparatus has been exposed to rain or moisture, does not operate normally, or has
WARNING: Av oi d e le ctr ic shock and fir e ha za rd! If this product conne cts to coaxia l
cable wiring, be sure the cable system is grounded (earthed). Grounding provides
2) Keep these i nstructi ons.
3) Heed all warnings.
6) Clean only with dr y cloth.
7) Do not block a ny ventilation openings. Install in a ccorda nce with the ma nufacturer's
instructions.
8) Do not insta ll near a ny h
apparatus (including amplifiers) that produce heat.
9) Do not d efeat the safety purpose of the pol ariz ed or ground ing-type plug. A
polarized plug has two blades with one wider than the other. A gr ounding-type
plug has two blades and a third grounding prong. The wide blade or the third
prong is provided for your safety. If the provided plug does not fit into your outlet,
consult an electr ician for replacement of the obsol ete outlet.
convenience recepta cl es, and the point w her e they exi t from the a pparatus.
11) Only use a ttachments/a ccessories specified by the ma nufacturer.
when moving the ca rt/apparatus combination to avoi d i njury from
tip-over .
time.
apparatus has been damaged in any way, such as a power-suppl y cor d or pl ug is
damaged, liquid has been spilled or objects have fallen into the apparatus, the
been d ropped.
P ower Source W arni ng
A label on this product indicates the correct power source for this product. Operate this product only
from an electrical outlet with the voltage and frequency indicated on the product label. If you are
uncertain of the type of power supply to your home or business, consult your service provider or your
local power company.
The AC inlet on the unit must remain a ccessible and operable at all times.
Ground the Product
some protection against voltage surge s and b uilt-up static charges.
IMPORTANT SAFETY INSTRUCTIONS
vi OL-29163-01
Outdoor Grounding System
WARNI NG: Avoid ele ctric sho ck a nd fire hazard! Do not locate an outside antenna
If this product connects to an outd oor a ntenna or cable system, be sure the a ntenna or cable system is
grounded (earthed). This provides some protection against voltage surges and built-up static charges.
Article 810 of the National Electric Code (NEC) ANSI/NFPA No. 70-1990, provides the following
information:
Grounding of the mast and supporting structure
Grounding the lea d-in w ire to an antenna d ischa rge unit
Size of the grounding conductors
Location of the antenna-d ischa rge unit
Connecti on to grounding electrodes
Requi rements for the grounding electrod es (see the foll ow ing a ntenna grounding dia gr a m as
recommended by NEC ANSI/NFPA 70)
system in the vicinity of ove rhea d powe r lines or power circuits. Touching power line s
or circuits might b e f ata l.
P rotect the P roduct from Lightni ng
In add ition to disconnecting the AC pow er from the wall outlet, disconnect the signal inputs.
Verify the Power Source from the On/Off Power Light
When the on/off power light is not illumina ted , the a ppar atus may still be connected to the power
source. The li ght may go out w hen the apparatus is turned off, regardless of whether it is still plugged
into an AC power source.
IMPORTANT SAFETY INSTRUCTIONS
OL-29163-01 vii
Eli mi nate AC Power/Mains Overloads
WARNING: Avoid e lec tr i c shoc k and fir e haz a r d! Do not overload AC p ower/ma ins,
WARNI NG: Ther e is danger of explosion if the battery is mishandled or incorrectly
replaced. Replace only with the same type of battery. Do not disassemble it or attempt
outlets, extension cords, or integral convenience receptacles. For products that require
battery power or other power sources to operate them, refer to the operating
instr uctions f or those p roducts.
Handling Disposable Batteries
This product may contain a rechargeable Lithium-Ion battery to provide stand-by opera tion in the
event of a n AC pow er fa ilure.
Heed the following warning, follow the Battery Safety and Battery Disposal instructions below, and see
the instructions later in this guid e for handling, replacing, and d isposing of the ba ttery.
to recharge it outside the syste m. Do not crush, puncture, dispose of in fir e , shor t the
external contacts, or expose to water or other liquids. Dispose of the battery in
accordance with local regulations and instr uctions from your service provider.
Batter y Safety
Inser t batter ies correctl y. T her e ma y be a r isk of expl osion if the batteri es a r e incor rectly inserted.
Do not attempt to recharge ‘disposable’ or ‘non-reusable’ batteri es.
Please follow instructions provided for charging ‘rechargeable’ batteries.
Replace ba tteries w ith the sa me or equiva lent type tha t we recommend.
Do not ex pose ba tteries to excessive hea t (such a s sunlight or fir e).
Do not expose batteries to temperatures above 100°C (212°F).
Batter y D i sp o sal
The batteries may contain substances that could be harmful to the environment.
Recycle or dispose of batteries in accordance with the battery manufacturer’s instructions and
local/national disposal and recycling regulations.
The batteries may contain perchlorate, a known hazardous substance, so special handling and
disposal of this product might be necessary. For more information about perchlorate and best
ma nagement practices for perchlor ate-containi ng substa nce, see
www.dtsc.ca.gov/hazardouswaste/perchlorate
Provide Ventilation and Select a Location
Remove all pa ckaging ma ter ial befor e a pplying pow er to the product.
Make certain to operate this unit only in a vertical position.
Do not place this apparatus on a bed, sofa, rug, or similar surface.
Do not place this apparatus on an unstable sur fa ce.
IMPORTANT SAFETY INSTRUCTIONS
viii OL-29163-01
Do not insta ll this a ppar atus in an enclosure, such as a bookcase or r ack, unless the installation
WARNING: Av oi d e le ctr ic shock and fir e ha za rd! Do not expose this pr oduct to
WARNING: Avoid ele ctr ic shock a nd f ire haz a r d! Unp lug this product b e f ore cle a ning.
Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning
WARNING: Av oi d e le ctr ic shock and fir e ha za rd! Never push obje cts thr ough the
WARNI NG: Avoid electric shoc k! Do no t open the cover of this product. Op e ning or
provides proper ventilation.
Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or
other objects on top of this product.
Do not block ventilation openings.
Opera ting E nvi ronm ent
This product is designed for operation indoors with a temperature range from 32° to 104° F (0° to 40°C).
Each product should have adequate spacing on all sides so that the cooling air vents on the chassis are
not blocked.
P rotect from E xpos ure to Moisture and Fore ign O bject s
dripping or splashing liq uids, rain, or moisture. Objects f illed with liquids, such as
vases, should not be placed on this apparatus.
device (dust remover) to clean this p r oduct.
openings in this p roduct. Foreign objects can cause electrical shorts that can result in
electric shock or fire.
Service Warnin gs
removing the cover may e xp ose you to dangerous voltage s. If you ope n the cover, your
warranty will be void. This product contains no user-serviceable parts.
Check Product Safety
Upon completion of any service or repai rs to thi s pr oduct, the s ervice technicia n must perform safety
checks to d etermine that this product is in proper operating cond ition.
P rotect the P roduct W hen Movi ng It
Alwa ys d isconnect the power source w hen moving the appara tus or connecti ng or d isconnecting
cabl es.
IMPORTANT SAFETY INSTRUCTIONS
OL-29163-01 ix
T el ephone E quipm e nt Not ice
CAUTI ON: To r educe the r isk of fir e, us e onl y No. 26 AWG or la r ger
When using your tel ephone equipment, bas ic sa fety precautions should a lways be followed to r educe
the risk of fire, electric stock and injury to persons, including the following:
1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry
tub, i n a wet basement or near a swimming pool.
2. Avoi d usi ng a telephone (other than a cordless type) d uring an el ectrical stor m. T her e ma y be a
remote risk of electric shock from lightning.
3. Do not use the telephone to repor t a gas l eak in the vicini ty of the lea k.
Important: Inter connected telecommunication terminal equipment (for example via RJ11) must be UL
listed and the connections must be made in accordance with Article 800 of the NEC
telecommunica tion line cord.
SAVE THESE INSTRUCTI ONS
20110316_Cable_Safety
20110316_Modem No Battery_Safety
20110316_Modem with Battery_Safety
20110316_Modem DSL_Safety
Unite d Stat es FCC Compliance
OL-29163-01 xi
United S tates FCC Compliance
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against such interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy. If not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by
turning the equipment OFF and ON, the user is encouraged to try to correct the interference
by one or more of the followin g measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the service provider or an experienced radio/television technician for help.
Any changes or modifications not expressly approv ed b y Cisco Sy stems, Inc., could void the
user's authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below is a
requirement of the FCC and is intended to supply you with information regarding the FCC
approval of this device. The phone numbers listed are for FCC-related questions only and not
intended for questions regarding the connection or operation for this device. Please contact your
service provider for any questions you may have regarding the operation or installation of this devi ce.
De cla ration of Conform it y
This device complies with Part 15 of FCC
Rules. Operation is subject to the following
two condition s: 1) the device may not cause
harmful interference, and 2) the device must
accept any interference received, including
interference that may cause undesired
operation.
Canada EMI R egulation
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.
Residential Gateway
Model(s): DPC3939
Manufactured by:
Cisco Systems, Inc.
5030 Sugarloaf Parkway
Lawrenceville, Georgia 30044 USA
United Sta te s FCC Complianc e
x ii OL-29163-01
RF Exposure Statements
Note: This transmitter must not be co-located or operated in conjunction with any other
antenna or transmitter. This equipment should be installed and operated with a minimum
distance of 7.9 inches (20 cm) between the radiator and your body. For products available in
the USA/Canada market, only channels 1-11 can be operated. The selection of other channels
is not possible.
US
This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1
(American National Standards Institute) limits. The evaluation was based in accordance with
FCC OET Bulletin 65C rev 01.01 in compliance with Part 2.1091 and Part 15.27. The minimum
separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain
compliance.
Canada
This system has been evaluated for RF exposure for humans in reference to Canada Health
Code 6 (2009) limits. The evaluation was based on evaluation per RSS-102 Rev 4. The
minimum separation distance from the antenna to general bystander is 7.9 inches (20 cm) to
maintain compliance.
20100527 FCC DSL_Domestic
CE Compliance
OL-29163-01 xiii
CE Compliance
De cla ration of Conform it y with Regard to the EU Directive 1999/5/E C (R&TTE Directive)
This declaration is only valid for configurations (combinations of software, firmware and
hardware) supported or provided by Cisco Systems for use within the EU. The use of
software or firmware not supported or prov ided b y Cisco Systems may result in the
equipment no longer being compliant with the regulatory requirements.
CE Compliance
x iv OL-29163-01
Note: The full declaration of conformity for this product can be found at
http: //www.cisco.com/ we b/co nsumer/ sup port/comp lia nce_info.htm l.
The following standards were applied during the assessment of the product against the
requirements of the Directive 1999/5/EC:
Radio: EN 300 328
EMC: EN 301 489-1 and EN 301 489-17
Safety: EN 60950 and EN 50385
The CE mark and class-2 identifier are affixed to the product and its packaging. This product
conforms to the following Europe an directives:
National Restrictions
This product is for indoor use only .
France
For 2.4 GHz, the output power is restricted to 10 mW EIRP when the product is used
outdoors in the band 2454 - 2483.5 MHz. There are no restrictions when used in other parts of
the 2.4 GHz band. Check http://www.arcep.fr/ for more details.
-1999/5/EC
Pour la bande 2,4 GHz, la puissance est limitée à 10 mW en p.i.r.e. pour les équipements
utilisés en extérieur dans la bande 2454 - 2483,5 MHz. Il n'y a pas de restrictions pour des
utilisations dans d'autres parties de la bande 2,4 GHz. Consultez http://www.arcep.fr/ pour
de plus amples détails.
Italy
This product meets the National Radio Interface and the requirements specified in the
National Frequency Allocation Table for Italy. Unless this wireless LAN product is operating
within the boundaries of the owner's property, its use requires a “general authorization.”
Please check http://www.comuni cazi oni.it/i t/ for m ore details.
Questo prodotto è conforme alla specifiche di Interfaccia Radio Nazionali e rispetta il Piano
Nazionale di ripartizione delle frequenze in Italia. Se non viene installato all 'interno del
proprio fondo, l'utilizzo di prodotti Wireless LAN richiede una “Autorizzazione Generale”.
Consultare http://www.comuni cazi oni. it/i t/ per maggiori dettagli.
Latvia
The outdoor usage of the 2.4 GHz band requires an authorization from the Electronic
Communications Office. Please check http://www.esd.lv for more details.
2,4 GHz frekvenču joslas izmantošanai ārpus telpām nepieciešama atļauja no Elektronisko
sakaru direkcijas. Vairāk informācijas: http://www.esd.lv.
Note: The regulatory limits for maximum output power are specified in EIRP. The EIRP level
of a dev ice can b e calculated by adding the gain of the antenna used (specified in dBi) to the
output power available at the connector (specified in dBm).
20110311_CE_Gateway
About This Guide
OL-29163-01 xv
About This G uide
Introduction
Welcome. This guide provides instructions and recommendations for placing,
installing, configuring, operating, maintaining, and troubleshooting t he Cisco
Model DPC3939 DOCSIS 3.0 16x4 Wireless Residential Voice Gateway (DPC3939).
Purpose
This guide covers the Model DPC3 939 D OCSIS 3.0 16x4 Wireless Residential Voice
Gateway. All features described in this guide are standard to this Residential
Gateway unless otherwise noted as an optional feature.
Audience
This guide is written for the home subscriber.
Document Version
®
This is the second release of this document. In addition to minor editorial changes,
this release adds the defa ult MoCA userna me a nd password.
OL-29163-01 1
1 Chapter 1
Int r oduci ng the R es ide nt ia l
Gateway
Introduction
This chapter provides an overview of Residential Gateway features,
indica tors, and connectors to help you become familiar with the
Residential Gateway and the benefits it offers. This chapter also lists
the accessories and equipment that are provided with the Residential
Gateway so you can verify that you received all of these items.
In Thi s Cha pte r
Introduction ..........................................................................................2
What's In th e Carto n? ...........................................................................4
Front Panel Description .......................................................................5
Top Panel Desc ription..........................................................................7
Bottom Panel Desc riptio n ....................................................................8
Back Panel Desc riptio n ........................................................................9
Chapter 1 Intr oduc i ng the Res ident ial Gate way
2 OL-29163-01
Introduction
The Cisco® Model DPC3939 DOCSIS 3.0 16x4 Wireless Residential Voice Gateway
(DPC3939) is an advanced, high-performance home gateway that combines Ethernet,
Voice over IP (VoIP), router, and wireless access point technologies in a single device
to provide a cost-effective voice and networking solution for Connected Home and
Managed Home experiences.
This chapter lists the benefits and features of the model DPC3939 Residential
Gateway. Illust rations a nd descriptions of t he connection ports, buttons, a nd LED
indicators are also provided.
Benefits and Features
Your new Residential Gateway offers the following outstanding benefits and
features.
DOCSIS
Eight bonded downstream channels with a total throughput in excess of 300
Mbps
Compliant with DOCSIS 3.0, 2.0, 1.1, and 1.0 standards to deliver high-end
performance and reliability
Enhanced pa cket processing technology to maximize performance
Connections
Multimedia over Coax Alliance (MoCA) networking over coaxial cable in the
home
Four 10/100/1000BASE-T Ethernet ports to provide wired connectivity
High-performance broadband Int ernet connectivity to energize your online
experience
Two ATA Ports with SIP Client support
Supports separate phone numbers on each port
Dual universal serial bus (USB) host support (contact your service provider for
more information)
WPS, including a push-button switch to activate WPS for simplified and secure
wireless setup
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