Cisco DPC3939 User Manual

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OL-29163-01

Cisco Model DPC3939 DOCSIS 3.0 16x4 Wireless Residential Voice Gateway

Us er Guide

Please R ead

Important

Read this entire guide. If this guide provides installation or operation instructions, give particular attention to all safety statements included in this guide.

Notices

T rademark Acknowledgm ents

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this

URL: www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. EuroDOCSIS, EuroPacketCable, and PacketCa ble a re trademarks of Cable Television Laboratories, Inc. The Wi-Fi Protected Setup mark is a mark of the Wi-Fi Alliance. Wi-Fi Protected Setup is a trademark of the Wi-Fi Alliance.

Other third party trademarks mentioned are the property of their respective owners.

The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)

Publication Disclaimer

Cisco Systems, Inc. assumes no responsibility for errors or omissions that may app ea r in this publication. We reserve the right to change this publication at any time without notice. This document is not to be const rued as conferring by implication, estoppel, or otherwise any license or right under any copyright or pat ent , whether or not the use of any information in this document employs an invention claimed in any existing or later issued patent.

Disclaimer

The maximum performance for wireless is derived from IEEE Standard 802.11 specifications. Actual performance can vary, including lower wireless network ca pacity, data t hroughput rate, range and coverage. Performa nce depends on many factors, conditions and variables, including distance from the access point, volume of network traffic, building materials and construction, operating system used, mix of wireless products used, interference and other adverse conditions.

Software and Firmware Use

The software described in this document is protected by copyright law and furnished to you under a license agreement. You may only use or copy this software in accordance with the terms of your license agreement.

The firmware in this equipment is protected by copyright law. You may only use the firmware in the equipment in which it is provided. Any reproduction or distribution of this firmware, or any portion of it, without our express written consent is prohibited.

Informa tion in this publication is subject to change without notice. No part of this publication may be reproduced or transmitted in any form, by photocopy, microfilm, xerography, or any other means, or incorporated into any information retrieval system, electronic or mechanical, for any purpose, without the express permission of Cisco Systems, Inc.

Notice to Installer s

The servicing i nstructions in this notice a re for use by quali fi ed ser vi ce personnel only. To reduce the ri sk of electric shock, do not perform any servicing other than tha t contained in the operating instructions, unless you are qualified to do so.

Notice à l’atten t ion des installateurs d e réseaux câblés

Les instructions r elatives a ux inter ventions d ’ entretien, fournies d ans la pr ésente notice, s’a d ressent exclusivement au personnel technique quali fi é. Pour réduire les risques d e chocs électr iques, n’ effectuer aucune interventi on autr e que cel les d écr ites dans le mod e d 'emploi et les instr uctions rel atives au foncti onnement, à moins que vous ne soyez quali fi é pour ce fai re.

Mitteilung für CA TV -Techniker

Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachper sonal bestimmt. Um d ie Gefahr eines el ektrischen Schlags zu reduzier en, sollten Si e keine Wartungsarbeiten durchführen, die nicht ausdr ücklich in d er B edienungsanl eitung aufgeführt si nd, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.

Aviso a los instaladores de sistem as CA TV

Las instr ucciones d e repara ción contenida s en el presente aviso s on pa ra uso exclusivo por par te d e personal de mantenimiento cualificado. Con el fin de r educir el riesgo d e d escarga eléctri ca , no real ice ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a menos que posea la cualificación necesaria para hacerlo.

20080814_Installer820_Intl

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Contents

IMPORTANT SAFETY INSTRUCTIONS v

United States FCC Compliance xi

CE Compliance xiii

About This Guide xv

Chap ter 1 Introducing the Residential Gateway 1

Introduction ......................................................................................................................... 2

What's In th e Carto n? .......................................................................................................... 4

Front Panel Description ...................................................................................................... 5

Top Panel Desc ription......................................................................................................... 7

Bottom Panel Desc riptio n ................................................................................................... 8

Back Panel Desc riptio n ....................................................................................................... 9

Chap ter 2 Installing the Residential Gateway 11

Installation P reparations................................................................................................... 12

Install the Residential Gateway........................................................................................ 17

Install the Battery .............................................................................................................. 20

MoCA Installatio n Guidelines ......................................................................................... 22

Cha pt er 3 Co nfi g urin g th e R esi de nti al Gatew ay 25

Configure Wireless Settings ............................................................................................. 26

Chapter 4 Operation of Front Panel Indicators 37

Initial Power Up, Calibration, and Registration (AC Power applied) ........................... 38

Normal Op era tio ns (AC Pow er Applied) ....................................................................... 40

Special Co nditio ns ............................................................................................................. 41

Contents

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Chap ter 5 M aintaining the Battery 43

Location of the Battery ...................................................................................................... 44

Battery Ma i ntenanc e ......................................................................................................... 45

Chapte r 6 Troubleshooting the Residential Gateway 47

Fre que nt ly Ask ed Quest io ns ............................................................................................ 48

Common Troubleshooting Issues .................................................................................... 54

Tips for Improv ed Performa nce ....................................................................................... 56

Chap ter 7 Customer Information 57

IMPORTANT SAFETY INSTRUCTIONS

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IMPORTANT SAFETY INSTRUCTIONS

Read these ins tr uctions.

Follow all instructions.

Do not use this apparatus near water.

eat sources such as radiators, heat registers, stoves, or other

10)

Protect the power cord from being walked on or pinched particularly at plugs,

12) Use only with the car t, stand, tripod, bra cket, or table speci fi ed by the manufacturer, or sold with the apparatus. When a cart is used, use caution

13)

Unplug this apparatus during lightning storms or when unused for long periods of

14)

Refer a ll servicing to qual ified service personnel. Servicing is requir ed when the

apparatus has been exposed to rain or moisture, does not operate normally, or has

WARNING: Av oi d e le ctr ic shock and fir e ha za rd! If this product conne cts to coaxia l cable wiring, be sure the cable system is grounded (earthed). Grounding provides

2) Keep these i nstructi ons.

3) Heed all warnings.

6) Clean only with dr y cloth.

7) Do not block a ny ventilation openings. Install in a ccorda nce with the ma nufacturer's instructions.

8) Do not insta ll near a ny h apparatus (including amplifiers) that produce heat.

9) Do not d efeat the safety purpose of the pol ariz ed or ground ing-type plug. A polarized plug has two blades with one wider than the other. A gr ounding-type plug has two blades and a third grounding prong. The wide blade or the third prong is provided for your safety. If the provided plug does not fit into your outlet, consult an electr ician for replacement of the obsol ete outlet.

convenience recepta cl es, and the point w her e they exi t from the a pparatus.

11) Only use a ttachments/a ccessories specified by the ma nufacturer.

when moving the ca rt/apparatus combination to avoi d i njury from tip-over .

time.

apparatus has been damaged in any way, such as a power-suppl y cor d or pl ug is damaged, liquid has been spilled or objects have fallen into the apparatus, the

been d ropped.

P ower Source W arni ng

A label on this product indicates the correct power source for this product. Operate this product only from an electrical outlet with the voltage and frequency indicated on the product label. If you are uncertain of the type of power supply to your home or business, consult your service provider or your local power company.

The AC inlet on the unit must remain a ccessible and operable at all times.

Ground the Product

some protection against voltage surge s and b uilt-up static charges.

IMPORTANT SAFETY INSTRUCTIONS

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Outdoor Grounding System

WARNI NG: Avoid ele ctric sho ck a nd fire hazard! Do not locate an outside antenna

If this product connects to an outd oor a ntenna or cable system, be sure the a ntenna or cable system is grounded (earthed). This provides some protection against voltage surges and built-up static charges.

Article 810 of the National Electric Code (NEC) ANSI/NFPA No. 70-1990, provides the following information:

Grounding of the mast and supporting structure



Grounding the lea d-in w ire to an antenna d ischa rge unit



Size of the grounding conductors



Location of the antenna-d ischa rge unit



Connecti on to grounding electrodes



Requi rements for the grounding electrod es (see the foll ow ing a ntenna grounding dia gr a m as



recommended by NEC ANSI/NFPA 70)

system in the vicinity of ove rhea d powe r lines or power circuits. Touching power line s or circuits might b e f ata l.

P rotect the P roduct from Lightni ng

In add ition to disconnecting the AC pow er from the wall outlet, disconnect the signal inputs.

Verify the Power Source from the On/Off Power Light

When the on/off power light is not illumina ted , the a ppar atus may still be connected to the power source. The li ght may go out w hen the apparatus is turned off, regardless of whether it is still plugged into an AC power source.

IMPORTANT SAFETY INSTRUCTIONS

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Eli mi nate AC Power/Mains Overloads

WARNING: Avoid e lec tr i c shoc k and fir e haz a r d! Do not overload AC p ower/ma ins,

WARNI NG: Ther e is danger of explosion if the battery is mishandled or incorrectly replaced. Replace only with the same type of battery. Do not disassemble it or attempt

outlets, extension cords, or integral convenience receptacles. For products that require battery power or other power sources to operate them, refer to the operating instr uctions f or those p roducts.

Handling Disposable Batteries

This product may contain a rechargeable Lithium-Ion battery to provide stand-by opera tion in the event of a n AC pow er fa ilure.

Heed the following warning, follow the Battery Safety and Battery Disposal instructions below, and see the instructions later in this guid e for handling, replacing, and d isposing of the ba ttery.

to recharge it outside the syste m. Do not crush, puncture, dispose of in fir e , shor t the external contacts, or expose to water or other liquids. Dispose of the battery in accordance with local regulations and instr uctions from your service provider.

Batter y Safety

Inser t batter ies correctl y. T her e ma y be a r isk of expl osion if the batteri es a r e incor rectly inserted.



Do not attempt to recharge ‘disposable’ or ‘non-reusable’ batteri es.



Please follow instructions provided for charging ‘rechargeable’ batteries.



Replace ba tteries w ith the sa me or equiva lent type tha t we recommend.



Do not ex pose ba tteries to excessive hea t (such a s sunlight or fir e).



Do not expose batteries to temperatures above 100°C (212°F).



Batter y D i sp o sal

The batteries may contain substances that could be harmful to the environment.



Recycle or dispose of batteries in accordance with the battery manufacturer’s instructions and



local/national disposal and recycling regulations.

The batteries may contain perchlorate, a known hazardous substance, so special handling and



disposal of this product might be necessary. For more information about perchlorate and best ma nagement practices for perchlor ate-containi ng substa nce, see www.dtsc.ca.gov/hazardouswaste/perchlorate

Provide Ventilation and Select a Location

Remove all pa ckaging ma ter ial befor e a pplying pow er to the product.



Make certain to operate this unit only in a vertical position.



Do not place this apparatus on a bed, sofa, rug, or similar surface.



Do not place this apparatus on an unstable sur fa ce.



IMPORTANT SAFETY INSTRUCTIONS

viii OL-29163-01

Do not insta ll this a ppar atus in an enclosure, such as a bookcase or r ack, unless the installation

WARNING: Av oi d e le ctr ic shock and fir e ha za rd! Do not expose this pr oduct to

WARNING: Avoid ele ctr ic shock a nd f ire haz a r d! Unp lug this product b e f ore cle a ning. Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning

WARNING: Av oi d e le ctr ic shock and fir e ha za rd! Never push obje cts thr ough the

WARNI NG: Avoid electric shoc k! Do no t open the cover of this product. Op e ning or



provides proper ventilation.

Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or



other objects on top of this product.

Do not block ventilation openings.



Opera ting E nvi ronm ent

This product is designed for operation indoors with a temperature range from 32° to 104° F (0° to 40°C). Each product should have adequate spacing on all sides so that the cooling air vents on the chassis are not blocked.

P rotect from E xpos ure to Moisture and Fore ign O bject s

dripping or splashing liq uids, rain, or moisture. Objects f illed with liquids, such as vases, should not be placed on this apparatus.

device (dust remover) to clean this p r oduct.

openings in this p roduct. Foreign objects can cause electrical shorts that can result in electric shock or fire.

Service Warnin gs

removing the cover may e xp ose you to dangerous voltage s. If you ope n the cover, your warranty will be void. This product contains no user-serviceable parts.

Check Product Safety

Upon completion of any service or repai rs to thi s pr oduct, the s ervice technicia n must perform safety checks to d etermine that this product is in proper operating cond ition.

P rotect the P roduct W hen Movi ng It

Alwa ys d isconnect the power source w hen moving the appara tus or connecti ng or d isconnecting cabl es.

IMPORTANT SAFETY INSTRUCTIONS

OL-29163-01 ix

T el ephone E quipm e nt Not ice

CAUTI ON: To r educe the r isk of fir e, us e onl y No. 26 AWG or la r ger

When using your tel ephone equipment, bas ic sa fety precautions should a lways be followed to r educe the risk of fire, electric stock and injury to persons, including the following:

1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, i n a wet basement or near a swimming pool.

2. Avoi d usi ng a telephone (other than a cordless type) d uring an el ectrical stor m. T her e ma y be a remote risk of electric shock from lightning.

3. Do not use the telephone to repor t a gas l eak in the vicini ty of the lea k.

Important: Inter connected telecommunication terminal equipment (for example via RJ11) must be UL listed and the connections must be made in accordance with Article 800 of the NEC

telecommunica tion line cord.

SAVE THESE INSTRUCTI ONS

20110316_Cable_Safety

20110316_Modem No Battery_Safety

20110316_Modem with Battery_Safety

20110316_Modem DSL_Safety

Unite d Stat es FCC Compliance

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United S tates FCC Compliance

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment OFF and ON, the user is encouraged to try to correct the interference

by one or more of the followin g measures:

Reorient or relocate the receiving antenna.



Increase the separation between the equipment and receiver.



Connect the equipment into an outlet on a circuit different from that to which the



receiver is connected.

Consult the service provider or an experienced radio/television technician for help.



Any changes or modifications not expressly approv ed b y Cisco Sy stems, Inc., could void the user's authority to operate the equipment.

The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device. The phone numbers listed are for FCC-related questions only and not

intended for questions regarding the connection or operation for this device. Please contact your service provider for any questions you may have regarding the operation or installation of this devi ce.

De cla ration of Conform it y

This device complies with Part 15 of FCC Rules. Operation is subject to the following two condition s: 1) the device may not cause harmful interference, and 2) the device must accept any interference received, including interference that may cause undesired

operation.

Canada EMI R egulation

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.

Residential Gateway

Model(s): DPC3939

Manufactured by:

Cisco Systems, Inc.

5030 Sugarloaf Parkway

Lawrenceville, Georgia 30044 USA

United Sta te s FCC Complianc e

x ii OL-29163-01

RF Exposure Statements

Note: This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 7.9 inches (20 cm) between the radiator and your body. For products available in the USA/Canada market, only channels 1-11 can be operated. The selection of other channels is not possible.

This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1 (American National Standards Institute) limits. The evaluation was based in accordance with FCC OET Bulletin 65C rev 01.01 in compliance with Part 2.1091 and Part 15.27. The minimum separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain

compliance.

Canada

This system has been evaluated for RF exposure for humans in reference to Canada Health Code 6 (2009) limits. The evaluation was based on evaluation per RSS-102 Rev 4. The minimum separation distance from the antenna to general bystander is 7.9 inches (20 cm) to

maintain compliance.

20100527 FCC DSL_Domestic

CE Compliance

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CE Compliance

De cla ration of Conform it y with Regard to the EU Directive 1999/5/E C (R&TTE Directive)

This declaration is only valid for configurations (combinations of software, firmware and hardware) supported or provided by Cisco Systems for use within the EU. The use of software or firmware not supported or prov ided b y Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements.

CE Compliance

x iv OL-29163-01

Note: The full declaration of conformity for this product can be found at http: //www.cisco.com/ we b/co nsumer/ sup port/comp lia nce_info.htm l.

The following standards were applied during the assessment of the product against the requirements of the Directive 1999/5/EC:

Radio: EN 300 328



EMC: EN 301 489-1 and EN 301 489-17



Safety: EN 60950 and EN 50385



The CE mark and class-2 identifier are affixed to the product and its packaging. This product conforms to the following Europe an directives:

National Restrictions

This product is for indoor use only .

France

For 2.4 GHz, the output power is restricted to 10 mW EIRP when the product is used outdoors in the band 2454 - 2483.5 MHz. There are no restrictions when used in other parts of

the 2.4 GHz band. Check http://www.arcep.fr/ for more details.

-1999/5/EC

Pour la bande 2,4 GHz, la puissance est limitée à 10 mW en p.i.r.e. pour les équipements utilisés en extérieur dans la bande 2454 - 2483,5 MHz. Il n'y a pas de restrictions pour des utilisations dans d'autres parties de la bande 2,4 GHz. Consultez http://www.arcep.fr/ pour

de plus amples détails.

Italy

This product meets the National Radio Interface and the requirements specified in the National Frequency Allocation Table for Italy. Unless this wireless LAN product is operating within the boundaries of the owner's property, its use requires a “general authorization.”

Please check http://www.comuni cazi oni.it/i t/ for m ore details.

Questo prodotto è conforme alla specifiche di Interfaccia Radio Nazionali e rispetta il Piano Nazionale di ripartizione delle frequenze in Italia. Se non viene installato all 'interno del proprio fondo, l'utilizzo di prodotti Wireless LAN richiede una “Autorizzazione Generale”.

Consultare http://www.comuni cazi oni. it/i t/ per maggiori dettagli.

Latvia

The outdoor usage of the 2.4 GHz band requires an authorization from the Electronic Communications Office. Please check http://www.esd.lv for more details.

2,4 GHz frekvenču joslas izmantošanai ārpus telpām nepieciešama atļauja no Elektronisko sakaru direkcijas. Vairāk informācijas: http://www.esd.lv.

Note: The regulatory limits for maximum output power are specified in EIRP. The EIRP level of a dev ice can b e calculated by adding the gain of the antenna used (specified in dBi) to the output power available at the connector (specified in dBm).

20110311_CE_Gateway

About This Guide

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About This G uide

Introduction

Welcome. This guide provides instructions and recommendations for placing, installing, configuring, operating, maintaining, and troubleshooting t he Cisco Model DPC3939 DOCSIS 3.0 16x4 Wireless Residential Voice Gateway (DPC3939).

Purpose

This guide covers the Model DPC3 939 D OCSIS 3.0 16x4 Wireless Residential Voice Gateway. All features described in this guide are standard to this Residential Gateway unless otherwise noted as an optional feature.

Audience

This guide is written for the home subscriber.

Document Version

This is the second release of this document. In addition to minor editorial changes, this release adds the defa ult MoCA userna me a nd password.

OL-29163-01 1

1 Chapter 1

Int r oduci ng the R es ide nt ia l

Gateway

Introduction

This chapter provides an overview of Residential Gateway features, indica tors, and connectors to help you become familiar with the Residential Gateway and the benefits it offers. This chapter also lists the accessories and equipment that are provided with the Residential Gateway so you can verify that you received all of these items.

In Thi s Cha pte r

 Introduction ..........................................................................................2

 What's In th e Carto n? ...........................................................................4

 Front Panel Description .......................................................................5

 Top Panel Desc ription..........................................................................7

 Bottom Panel Desc riptio n ....................................................................8



Back Panel Desc riptio n ........................................................................9

Chapter 1 Intr oduc i ng the Res ident ial Gate way

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Introduction

The Cisco® Model DPC3939 DOCSIS 3.0 16x4 Wireless Residential Voice Gateway (DPC3939) is an advanced, high-performance home gateway that combines Ethernet, Voice over IP (VoIP), router, and wireless access point technologies in a single device to provide a cost-effective voice and networking solution for Connected Home and Managed Home experiences.

This chapter lists the benefits and features of the model DPC3939 Residential Gateway. Illust rations a nd descriptions of t he connection ports, buttons, a nd LED indicators are also provided.

Benefits and Features

Your new Residential Gateway offers the following outstanding benefits and features.

DOCSIS

 Eight bonded downstream channels with a total throughput in excess of 300

Mbps

 Compliant with DOCSIS 3.0, 2.0, 1.1, and 1.0 standards to deliver high-end

performance and reliability

 Enhanced pa cket processing technology to maximize performance

Connections

 Multimedia over Coax Alliance (MoCA) networking over coaxial cable in the

home

 Four 10/100/1000BASE-T Ethernet ports to provide wired connectivity  High-performance broadband Int ernet connectivity to energize your online

experience

 Two ATA Ports with SIP Client support  Supports separate phone numbers on each port  Dual universal serial bus (USB) host support (contact your service provider for

more information)

 WPS, including a push-button switch to activate WPS for simplified and secure

wireless setup

Introduction

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Des ign a nd Func t ion

 Embedded network management client for simplified out of the box setup and

configuration

 Local device management via web-based GUI

Management

User-configurable Parental Control blocks access to undesirable Internet sites

 Simplified, unified home network ma nagement  Advanced firewall technology deters hackers and protects the home network

from una uthorized a ccess

 Allows au tomatic software upgrades by your service provider  DOCSIS-compliant secure software downloads

Chapter 1 Intr oduc i ng the Res ident ial Gate way

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What' s In the Carton?

When you receive your Residential Gateway, you should check the equipment and accessories to verify that each it em is in the carton and t hat each item is undama ged. The carton contains the following items:

One Model DPC39 39 Residentia l Gateway

One Lithium Ion cartridge battery (May not be provided with all products.)

If any of these items are missing or damaged, please contact your service provider for assistance.

One A C p ower cord

Notes:

 A battery is needed only when voice service is enabled on the Residential

Gateway.

 You need an optional cable signal splitter and additional standard RF coaxial

cables if you want to connect a VCR, a Digital Home Communications Terminal (DHCT) or a set-top converter, or a TV to the same ca ble connection as your Residential Gateway.

 If your product supports telephone service, cables and other equipment needed

for telephone service must be purchased separately. Contact your service provider to inquire about the equipment and cables you need for telephone service.

Front Panel Description

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Front Panel Descriptio n

The front panel of your Residential Gateway provides LED status indicators that indicate how well and at what state your Residential Gateway is operating. See Operation of Front Panel Indicators (on page 37), for more information on front panel LED stat us indicator functions.

Residential Gateway

1 POWER—ON, power is applied to the Residential Gateway. OFF when power is

off to the Residentia l Gateway.

2 US/DS—ON, the Residential Gateway is exchanging dat a with the cable

network. Blinking indica t es the downstream scan is in progress.

3 ONLINE—ON, the Residential Gateway is registered on the network and fully

operational. OFF indicates the Residential Gatewa y has not registered on the network.

4 2.4 GHz—ON, the wireless access point is operational. Blinking indicates that

data is being transferred over the wireless connection. OFF indicates that the wireless access point is not enabled.

Chapter 1 Intr oduc i ng the Res ident ial Gate way

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5 5 GHz—ON, the wireless access point is operational. Blinking indicates that data

is being transferred over the wireless connection. OFF indicates that the wireless access point is not enabled.

6 TEL

—ON indica tes telephony service is enabled. Blinks when line 1 is in use.

OFF indicates t hat phone service for TEL 1 is not enabled.

7 TEL

—ON indicates telephony service is enabled. Blinks when line 2 is in use.

OFF indicates t hat phone service for TEL 2 is not enabled.

8 BATTERY ( optional model only)—ON indicates that the battery is charged.

Blinking indicates that the battery charge is low. OFF indicates the unit is operating from ba ttery power, the battery charge is depleted, or the battery is defective or missing.

Notes:

 After the Residential Gateway is successfully registered on the network, the

POWER, US/DS, and ONLINE LEDs illuminate continuously to indicate that the Residential Gateway is active and fully operational.

 The high-speed data operation is disabled when operating on ba ttery power;

only the telephone service (if available on this model) is active when operating on battery power.

 LEDs may behave differently when the Residential Gateway is running on

battery power (without AC power). Most LEDs are disabled if the unit is operating on battery power. In this mode, t he P OWER LED blinks to indicate that the unit is operating under battery power.

 The Residential Gateway shou ld only run on bat tery power when AC power has

failed. If t he POWER LED indicates that t he unit is running on battery power, but the AC power has not failed, verify that the power cord is plugged into a working AC outlet.

Top Panel De sc r iption

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Top Panel D escription

Two buttons and LEDs on the top panel of the Residential Gateway show the status of the Wireless Protected Setup (WPS) and Page features.

1 WPS (WIRELESS PROTECTED SETUP)—OFF (normal condition) Wireless

Protected Setup is not active. Blinking indicates the button has been pressed and WPS is active so that a new wireless client can be added to the wireless network.

2 PAGE—OFF (normal condition) indicates the Page feature is not active. Slow

blinking indicates the unit is on and communicating with registered telephone receivers (only CAT-iq 2 .0 handsets). Fast blinking indicates t hat the unit is transmitting data to registered handsets. To register the unit with a handset, press the button for 1 5 seconds. After the unit and handset have registered, press the button for up to 3 seconds to page registered handsets; press the button again for up to 3 seconds to stop paging registered handsets.

Important: Use the Page feature only with Cordless Advanced Technology (CAT-iq 2.0 handsets). To learn more about CA T-iq 2.0 handsets, contact your service provider.

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Bottom Panel Descriptio n

The bottom panel of your Residential Gateway contains a product information label and the door to the battery compartment.

1 LABEL—product information label 2 BATTERY—battery compartment door

Back Panel Descript ion

OL-29163-01 9

Back Panel D escriptio n

The following illustration identifies the back panel components on the Cisco Residential Gateway. Descriptions for each component follow the illustration.

Important: Do not connect your PC to both the Ethernet and USB ports (future capability) at the same time.

Important: Use only the power cord provided with your Residential Gateway.

CAUTION:

Avoid damage to your equipment. Only use the power cord that is provided with your Residential Gateway .

1 RESET—A momentary pressing (1-2 seconds) of this switch restarts the device.

To press this switch, insert a thin object , such as a paper clip, int o the RESET port; then p res s and hold the switch for more than ten seconds to reset all settings to their factory-settings and then restart the device.

Chapter 1 Intr oduc i ng the Res ident ial Gate way

10 OL-29163-01

CAUTION:

The RESET button is for maintenance purposes only. Do not use unless instructed to do so by your service provider. Doing so may cause you to lose any settings you have selected.

2 USB (optional for some models)—Connects the Residential Gateway to selected

devices. For models that support USB, the default is one USB port.

3 TEL1 and Alarm/Tel2—RJ-11 telep hone ports for connecting telephones, fax

machines, and/or an analog home alarm system.

4 ETHERNET—Four RJ-45 Ethernet ports allow connect ion to the Ethernet port on

your PC or network device.

5 MoCA/Cable—F-connector connects to your home coax network to provide

Cable and MoCA service.

6 POWER—Connects the Residential Gateway to the AC wall outlet.

OL-29163-01 11

2 Chapter 2

Installing the Residential

Gateway

MoCA Installation Guide li nes ..........................................................22

Introduction

This chapter describes how to properly install the Residential Gateway and to connect the Residential Gateway to a computer a nd other devices.

In Thi s Cha pte r

 Installation P reparatio ns ....................................................................12

 Install the Residential Gateway.........................................................17

 Install the Battery ...............................................................................20



Chapter 2 Inst all ing the Resident ial Gateway

12 OL-29163-01

Installati on P reparatio ns

Before installing the Residential Gateway, make sure that your system meets or exceeds the requirements listed in this section. Also, make sure that you have prepared your home and home devices as described in this section.

What Are the System Requirements for Internet S ervice?

To ensure that your Residential Gateway operates efficiently for high-speed Internet service, you must have a n Internet-capable PC, Mac, or Internet appliance equipped with an Ethernet port.

Note: You will also need an active cable input line and an Int ernet connection.

Minimum Hardw a re Re quire me n t s f or a P C

 A PC with a P entium MMX 133 or greater processor recommended  32 MB of RAM  Ethernet port

Minimum Hardw a re Re quire me n t s f or a Macintos h

 32 MB of RAM  Ethernet port

Minimum Soft w a re Re quire men ts f or a n E t he rne t C onne c t ion

 Operating system with web browser, TCP/IP protocol

Insta llation Pre para tions

OL-29163-01 13

What Are the Requirements for T elephone S ervice?

If you intend to use the Residential Gateway for digital telephone service, verify that your home meets or exceeds a ll of the following requirements.

Max imum Number of Tele phone s

The RJ-11 telephone-style connectors on the Residential Gateway can each provide telephone service to multiple telephones, fax machines, and analog modems.

The maximum number of telephone devices connected to each RJ-11 port is limited by t he tota l Ringing Load of the telephone devices tha t are connected. Many telephone devices are marked with a Ringer Equiva lent Number (REN). Each telephone port on the Residential Gateway can support up to a 5 REN load.

The sum of the REN load on all of the telephone devices attached to each port must not exceed 5 REN.

Telephone Device Types

You can use telephone devices that are not labeled with a REN number, but the maximum number of attached telephone devices cannot be accurately calculated. With telephone devices that are not labeled, each device should be connected and the ring signal should be tested before adding more devices. If too many telephone devices are at tached a nd the ring signal can no longer be heard, telephone devices should be removed until the ring signal works properly.

Telephones, fax machines, and other telephone devices use the center 2 pins of the RJ-11 connectors to connect to your primary service.

Dialing Re quire ment s

All your telephones should be set to use Dual-Tone Multi-Frequency (DTMF) dialing. Pulse dialing may not be supported by your local service provider.

T e le phone Wiring Requirement s

The Res idential Ga tewa y supports connecting to the interior telephone wiring a s well as connect ing directly to a telephone or fax ma chine. The maximu m dist ance from the unit to the most distant telephone device must not exceed 10 00 feet (300 meters). Use 26-gauge twisted-p air, or larger, telephone wiring.

Important: Connection t o an exist ing or a new permanently installed home telephone wiring network should be completed by a qualified installer or at the

direction of your telephone service provider.

Chapter 2 Inst all ing the Resident ial Gateway

14 OL-29163-01

What T ypes of Service Accounts Do I Need?

Depending upon the features your service provider offers, you ma y need to establish one or both of the following accounts:

 A high-speed Internet access account, if your Residential Gateway supports an

Internet connection

 An account for telephone service, if your Residential Gateway supports digital

telephone service

Refer to one of the following topics to learn more about the types of service accounts that you may need to establish.

High-Speed Internet Access Account

If you do not have a high-speed Internet access account, your service provider will set up your account and become your Internet Service Provider (ISP). Internet access

enables you to send and receive e-mail, access the World Wide Web, and receive other Internet services.

You will need to give your service provider information about the Residential Gateway in order to use the high-speed Internet feature that this product offers. Refer to Information Your Service Provider Needs (on page 14) to learn how to locate the information your service provider needs to establish a high-speed Internet access account for the Residential Gateway

I Alrea dy Ha v e a High-Speed Internet Access Account

If you ha ve an existing high-speed Internet access account, you will need to give your service provider the serial number and MAC address of the Residential Gateway in order to use the high-speed Internet feature that this product offers. Refer to Information Your Service Provider Needs (on page 14) to learn how to locate this information.

Inform ation Your Servic e Prov ider N eeds

You will need to give your service provider the following information, which is printed on the bar code label attached to the device:

 The Serial Number (S/N) of the Residentia l Gateway. The serial number consists

of a series of nine digits.

 The Media Access Control (CM MAC) address of the Residential Gateway. The

CM MAC address consists of a series of 12 alphanumeric characters.

 The Media Access Control (MAC) address of the Residential Gateway media

terminal adapter (MTA MAC). The MTA MAC address consists of a series of 12 alphanumeric chara cters.

Insta llation Pre para tions

OL-29163-01 15

The following illustration shows a typical bar coded label; the image may vary from the label on the actual product.

Write down these numbers in the spaces provided:

Serial Number _______________________

CM MAC Address ________________________

MTA MAC Address ________________________

Telephone Servi ce

You will need to establish a telephone account with your local service p rovider t o use your Residential Gateway for telephone service.

When you contact your service provider, you may be able to transfer your existing telephone numbers. If not, then your cable telephony service provider will assign a new telephone number to enable your voice service(s). Discuss these options with your telephony service provider.

Chapter 2 Inst all ing the Resident ial Gateway

16 OL-29163-01

Where Is the Best Location for My Residential Gateway?

The ideal location for your Residential Gateway is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your Residential Gatewa y. Read this user guide thoroughly before you decide where to place your Residential Gateway.

Consider these recommendations:

 Choose a location close to your computer if you will also use the Residential

Gateway for high-speed Internet service.

 Choose a loca tion that is near a n existing RF coaxia l connection to elimina te the

need for an additional RF coaxial outlet.

 Choose a location that is relatively protected from accidental disturbance or

harm, such as a closet, basement, or other protected area.

 Choose a location so that there is plenty of room to guide the cables away from

the Residential Gateway without straining or crimping them.

 Choose a location that allows adequate ventilation around the Residential

Gateway.

 Choose a location for the Residential Gateway that is adjacent to your telephone

equipment if you pla n on connecting your phone directly to the Residential Gateway.

Note: If you are using the Residential Gatewa y to provide service to several telephones, a professional installer can connect the Residential Gateway to your existing home telep hone wiring.

Install the Residential Gateway

OL-29163-01 17

Install the Residenti al Gateway

This section describes how t o connect your Residential Gateway to support the services that the Residential Gateway offers.

Connect Devices to the Residential Gateway

Professional installation may be available. Contact your local service provider for further assistance.

The following diagram illustrates one of the various networking options that are available to you.

Connect the Residential Gateway

The following ins talla tion procedure ensures prop er setup and configuration for the Residential Gateway.

1 Choose an appropriate and safe location to install the Residential Gateway (close

to a power source, an active cable connection, your PC-if using high-speed Internet, and your telephone lines -if using VoIP). For assistance, refer to Where Is the Best Location for My Residential Gateway? (on pa ge 16).

Chapter 2 In st all ing the Resident ial Gateway

18 OL-29163-01

WARNING:

To prevent possible damage to equipment, disconnect any other telephone



service before connecting your Residential Gateway to the same wires.

Hazardous electrical voltages can exist on the telephone, Ethernet, or coax



cable wiring. Be sure to disconnect AC power from all devices while installing your service.

All wiring and connections must be properly insulated to prevent



electrical sho ck.

Telephone connections to an installed home telephone wiring network



should be done by a qualified installer. The cable telephone service pro vider may offer pro fessional installation and connection to the ho me telephone wiring network. A fee may be charged for this service.

2 Power off your PC and other networking device; then, unplug them from the

power source.

3 Connect the active RF coaxia l cable from your service provider to the coa x

connector la beled MoCA/CABLE on the back of the Residential Gateway.

Note: To connect a TV, DHCT, set-top, or VCR from the same cable connection, you will need to install a cable signal splitter (not included). Always check with your service provider before using a splitter as a splitter may degrade the signal.

For more information about a MoCA installation, see MoCA Installation Guidelines (on page 22).

4 Connect your PC to the Residentia l Gateway using one of the following methods:

 Ethernet Connection. Connect one end of an Ethernet cable to the Ethernet

port on your PC, and connect the other end to the Ethernet port on the back of the Residential Gateway.

 Wireless Connection. Make sure that your wireless device is powered up.

You will need to associate your wireless device with the Residential Gateway once the Residential Gateway is operational. Follow the directions provided with your wireless device for associating with a wireless access point. Make

sure that either the 2.4 GHz or t he 5 GHz indicator is ON.

For more information about the factory default configuration of t he DPC3939, see Configure Wireless Settings (on page 26).

5 If your Residential Gateway supports digital telephone service (VoIP), connect

one end of a telephone jumper cable (not included) to a telephone outlet in your home or to a telephone or fax ma chine. Then connect the other end of the jumper

cable to the appropriate RJ-11 Tel1 or Alarm/Tel2 port on t he back of the Residential Gateway.

Notes: Telephones that require electrical connectors other than RJ-11 may require an external adapter (sold separately).

Install the Residential Gateway

OL-29163-01 19

6 Locate the AC power cord provided with your Residentia l Gateway. Connect the

barrel connector end of the power cord int o the power inp ut on the back of the Residential Gateway. Then, plug the other end of t he power cord into an AC outlet.

The Residential Gateway will perform an automatic search to locate and sign on to the broadband data network. This process may take up to 2-5 minutes. The

Residential Gateway will be ready for use when the P o we r, US/DS, and Online LEDs on the front panel of t he Residential Gateway stop blinking and remain on continuously.

7 Plug in and power on your PC and other home network devices. If one or more

of these devices uses wireless networking, the 2.4 GHz or 5 GHz LED on the Residential Gateway should be on or blinking.

8 At t his point, the installation is complete, and you can begin surfing the Internet.

Note: If your PC does not have Internet access, refer to How Do I Configure

TC P/IP Protocol? (on page 48) for information on how to configure your PC for TCP/IP. For Internet devices other than PCs, refer to the DHCP or IP Address configuration section of the User Guide or Operations Manual for thos e devices.

Chapter 2 In st all ing the Resident ial Gateway

20 OL-29163-01

Install the Battery

WARNING:

Your Residential Gateway may include one rechargeable Lithium-Ion battery to provide stand-by operation in the event of an AC power failure. We recommend that you install the battery before mounting the Residential Gateway to a wall (if you decide to do so) and before installing the Residential Gateway in your home.

It is possible to use the Residential Gateway without the battery. However, if you choose to operate the Residential Gateway without a battery, you will not have telephone service during a power outa ge.

For information on batt ery ma intenance, refer to Maintaining the Battery (on pa ge

43).

Installing the Battery

Installing the battery requires no tools. Follow these instructions to install the battery.

Fully charged high-capacity rechargeable batteries should be handled with care. Replace only with the battery recommended by the manufacturer. Do not disassemble it or attempt to recharge the battery outside the system. Do not crush, puncture, dispose of in a fire, short the external contacts, or expose to high temperature or immerse in water or other liquids. Dispo se of the battery in accordance with local regulations and instructions fro m your service

provider.

1 Turn the Residential Gateway so that you are facing the side with the battery

compartment.

2 Gently release the latch to open the battery cover and gain access to the battery

compartment.

I n st all th e B at t ery

OL-29163-01 21

3 Insert the battery into the battery compartment. Do not force the battery into the

compartment, but be sure to press the battery all the way in until it seats fully.

Important: Take care to position the battery correctly. Insert the battery only as shown in the following illustration.

4 Close the battery compartment door.

Important: After you install the Residential Gateway and plug it into an AC

electrical outlet as described in Install the Residential Gateway (on page 17), it ca n take a s long as 2 4 hours for t he batt ery to cha rge fully. However, you can begin using your high-speed Internet and telephone service immediately after installation. See Normal Operations (AC Power Applied) (on page 40) for information on how the LEDs on the front of the Residentia l Gat eway indica te the state of the battery charge.

Chapter 2 Inst all ing the Resident ial Gateway

22 OL-29163-01

MoCA Installation Guidelines

MoCA is an in-home distribution technology that leverages the coax cable networks that exist in more t ha n 90% of US households. MoCA is an attractive option because it provides a relatively low-cost method of getting DVR and other multimedia sharing video services to multiple TVs within the home without additional cable installation.

MoCA operates over the physical layer of the home coaxial cable plant in the 1 0001500 MHz spectrum. Its infrastructure begins a t the service provider’s drop cable at the first passive splitter connected to the home coax network.

Recommended Installation Guidelines

The following guidelines are recommended for a home network prior to installation.

 The maximum cable distance supported between the network coordinator and

the last outlet is 300 feet.

 The maximum attenuation permitted between nodes is 25 dB.  Branches within the home-network should flow from secondary splitters.  Assess the home network and determine the data rates between coax outlets.  Sectionalize the individual MoCA nodes to validate proper operation of the

device’s MoCA interface.

 Evalua te and certify the integrity of the coax cable plant between MoCA nodes.

Mo CA Ins t a lla tio n Guid e line s

OL-29163-01 23

 Identify sources of noise and interference on the MoCA spectrum.  Re-qua lify additional coax outlets to support MoCA-enabled devices and

services.

Pre-Installation Instructions

Prior to installing MoCA, complete the following tasks:

1 Contact your service provider and ensure that the Residential Gateway is

enabled for MoCA services.

2 Ensure that a MoCA filter has been has been installed by your service provider at

the home’s entry point, as shown in the f ollowing illustration:

3 To log-in to the Residentia l Gateway, enter http://10.0.0.1 in the web address

(URL) field of any browser and press the Enter key. Then enter the following when prompted:

 Username: admin  Password: password

4 From the menu options, go to Gateway/Connections/MoCA and ensure that

MoCA is set to enable.

5 If you have not already done so, connect the coaxial cable from a wall cable

outlet within the home network to the MoCA/Cable port on the rea r p anel of the Residential Gateway.

6 If you have not already done so, connect the AC power cord provided with your

Residential Gateway. Connect the barrel connector end of the power cord into the power input on the back of the Resident ia l Gateway. Then, plug the other end of the power cord into an AC outlet.

Chapter 2 Inst all ing the Resident ial Gateway

24 OL-29163-01

The Residential Gateway will perform an automatic search to locate and sign on to the broadband data network. This process may take up to 2-5 minutes. The Residential Gateway will be ready for use when the P o we r, US/DS, and Online

LEDs on the front pa nel of the residential gateway stop blinking and remain on continuously.

7 Wait a few seconds for the device to de discovered. When discovered, a n LED

labeled 2.4 GHz or 5 GHz should turn on. At this point, a MoCA node should be active in the network.

8 If you have not already done so, connect an Ethernet compatible device (for

example, a set-top, computer, or PlayStation) to the Ethernet port on the Residential Gateway. The ONLINE LED should turn on a nd the device should be ready to use.

9 Follow the steps above to connect additional Residential Gateways to the

network; note that up 15 residential gateways can be a dded to a MoCA network.

10 From the user interfa ce, you can monitor a limited number of parameters

associa ted with the MoCA network. You may login at any time to check for status or for troubleshooting purposes.

OL-29163-01 25

iffer from the pages shown on

3 Chapter 3

C onfi guri ng t he Re si dent i al

Gateway

Introduction

This chapter provides instructions for configuring the Residential Gateway to operate correctly. Exa mples of the configuration pages are for illustration purposes only and may d your Residentia l Gateway.

Important: If you are not familiar with the network configura tion procedures detailed in this chapter, contact your service provider before attempting to change any of the Residential Gateway settings.

In Thi s Cha pte r



Configure Wireless Settings ..............................................................26

Chapter 3 Configuring the Residential Gateway

26 OL-29163-01

Configure Wireles s Setting s

Setting up the Wireless Residential Gateway for wireless communication provides you with the freedom to connect to the Int ernet f rom any loca tion within range of the Wireless Access Point (WAP) without having to us e wired connections. This section provides procedures for configuring the WAP to meet your needs. These options are available as tabs on the Gateway > Connection > WiFi page.

 Private WiFi Network - Use this page to choose the wireless network mode that

the Wireless Residential Gateway will use to set up other basic features including Security mode and Network Password.

 MAC Filter Settings- Use this page to configure MAC address filtering for your

wireless network separately for 2.4 GHz and 5 GHz networks.

 Add WPS Client - Use this p age to manually s et up and connect WPS clients

with the WP S P IN method and Push Button.

Log in to the Residential Gateway

1 On your PC, open the web browser that you prefer to use. 2 In the web address (URL) field, enter http://10.0.0.1 a nd press the Enter key.

3 When prompted enter the following username and pa ssword:

 Username: admin  Password: password

Configure Wireless S ettings

OL-29163-01 27

Private WiFi Network

From the Gateway > Connection > WiFi page, click the Edit but tons in 2.4 GHz or 5GHz network to configure Network Name (SSID), Mode, Security Mode. Channel

Selection and Network Password and Enable/Disabling the wireless network or Broadcasting Network Name.

Chapter 3 Configuring the Residential Gateway

28 OL-29163-01

Configure the Residential Gateway for the 2.4 GHz Wireless Network

Network Name for 2.4

last 4 digits of the cable modem MAC address, which is found

This section describes how to configure wireless settings for the 2.4 GHz wireless network.

Use the descriptions and instructions in the following table to manually configure the basic settings for wireless communication for the Residential Gateway. After you make your selections, click Save Settings to apply your changes or Restore Default

Settings to set values back to factory default values.

Field Label Description

Wireless Netwo rk

Use this setting to Enable or Disable the wireless network.

GHz (SSID 1)

The SSID is the name of your wireless network. The SSID is use d b y wireless technolog y to identify y our network from other wireless networks in the area. The SSID can be up to 32

characters long .

The factory-set SSID is HOME-XXXX-2.4 where XXXX is the

on the label located on the b ottom of the Residential Gateway.

The factory-set SSID is a unique identity and does n ot need to be changed unless y ou ch oose to do so.

Configure Wireless S ettings

OL-29163-01 29

Field Label Description

Channel Selection

Show Netwo rk

Mode

Security Mode

Choose one of these options for the network mode:

802.11 g/n



802.11 b/g/n



Important: When TKIP authentication only is selected, B/G/N Mixed network mode is not available.

Choose one of these options for the security mode:

Open (risky )



64 bits (5 Ascii characters or 10 Hex digits)



128 bits (13 Ascii characters or 26 Hex digits)



WPA-PSK(TKIP) (8 to 63 Ascii characters or 64 Hex digits)



WPA-PSK(AES) (8 to 63 Ascii characters or 64 Hex digits)



WPA2-PSK(TKIP) (8 to 63 Ascii characters or 64 Hex digits)



WPA2-PSK(AES) (8 to 63 Ascii characters or 64 Hex digits)



WPA2-PSK(TKIP/AES) (8 to 63 Ascii characters or 64 Hex



digits)

WPAWPA2-PSK(TKIP/A ES) recommended (8 to 63 Ascii



characters or 64 Hex digits)

Note: Not all wireless adapters support WPA2. WPA is supported across a wider range of devices. Whether you use WPA or WPA2, make sure to use a "strong" passphrase. A strong passphrase is a string of random characters at least 21 characters in length.

Automatic. Select Automatic (factory default) to have channel selected for you.

Manual. Select Manual to select channels from the Channel field.

Channel

Network Password

Password

When the Manual option is chosen for Channel Selection, use this field to select a channel from 1 through 11.

Note: Only channels 1, 6 and 11 are n on-overlapping channels.

Depending upon Security Mode selected, the Network Password can have different requirements. The factory-set password value can be found on the label located on the

bottom of your Residential Gateway.

To make the Network Password become visible to the user or not. Every time the page is opened, this box is unchecked for

security reasons.

Chapter 3 Configuring the Resid ential G ateway

30 OL-29163-01

Field Label Description

Gateway transmits or advertises its presence to other wireless

Broadcast Network

When this box is checked (factory default), the Residential

Name (SSID)

devices. Client devices can automatically detect the access point when this is enabled.

If you want to hide your ne twork from wireless clients, leave this box unselected. When your network is hidden, you will need to configure each of your wireless client devices

manually.

Configure the Residential Gateway for the 5 GHz Wireless Network

This section describes how to configure wireless settings for the 5 GHz wireless network.

Configure Wireless S ettings

OL-29163-01 31

Use the descriptions and instructions in the following table to manually configure

other wireless networks in the area. The SSID can be up to 32

the basic settings for wireless communication for the Residential Gateway. After you make your selections, click Save Settings to apply your changes or Restore Default

Settings to set values back to factory default values.

Field Label Description

Wireless Netwo rk

Network Name for 5 GHz (SSID 2)

Mode

Security Mode

Use this setting to Enable or Disable the wireless network.

The SSID is the name of your wireless network. The SSID is use d b y wireless technolog y to identify y our network from

characters long .

The factory -set SSID is HOME-XXXX-5 where XXXX is the last 4 digits of the cable modem MA C address, which is foun d on

the label located on the bottom of the Residential Gateway.

The factory-set SSID is a unique identity and does not need to be changed unless y ou ch oose to do so.

Choose one of these options for the network mode:

802.11 a/n



801.11 n



Important: The following Security mode is recommended: WPAWPA2-PSK (TKIP/AES).

Choose one of these options for the security mode.

Open (risky )



WEP 64 bits (5 Ascii characters or 10 Hex digits)



WEP 128 bits (13 Ascii characters or 26 Hex digits)



WPA-PSK(TKIP) (8 to 63 Ascii characters or 64 Hex digits)



WPA-PSK(AES) (8 to 63 Ascii characters or 64 Hex digits)



WPA2-PSK(TKIP) (8 to 63 Ascii characters or 64 Hex digits)



WPA2-PSK(AES) (8 to 63 Ascii characters or 64 Hex digits)



WPA2-PSK(TKIP/AES) (8 to 63 Ascii characters or 64 Hex



digits)

WPAWPA2-PSK(TKIP/A ES) recommended (8 to 63 Ascii



characters or 64 Hex digits)

Note: Not all wireless adapters support WPA2. WPA is supported across a wider range of devices. Whether you use WPA or WPA2, make sure to use a strong passphrase. A strong passphrase is a string of random characters at least 21 characters in length.

Chapter 3 Configuring the Residential Gateway

32 OL-29163-01

Field Label Description

Gateway transmits or advertises its presence to other wireless

If you want to hide your network from wireless clients, leave

Channel Selection

Channel

Network Password

Show Netwo rk Password

Broadcast Network Name (SSID)

Automatic. Select Automatic (factory default) to have channel

selected for you.

Manual. Select Manual to select channels from the Channel field.

When the Manual option is chosen for Channel Selection, use this field to select a channel from 40, 48, 153, and 161.

Depending upon Security Mode selected, the Network Password can have different requirements. The factory-set password value can be found on the label located on the

bottom of your Residential Gateway.

To make the Network Password become visible to the user or not. Every time the page is opened, this box is unchecked for

security reasons.

When this box is checked (factory default), the Residential

devices. Client devices can automatically detect the access point when this is enabled.

this box unselected. When your network is hidden, you will need to configure each of your wireless client devices

manually.

Configure Wireless S ettings

OL-29163-01 33

Configure MAC A ddress Filtering

Use this page to configure MAC address filtering for your wireless network separately for 2.4 GHz and 5 GHz networks. This feature allows you to give access privileges to certain wireless clients.

Chapter 3 Configuring the Residential Gateway

34 OL-29163-01

Use the descriptions and instructions in the f ollowing table to configure MAC address filtering for your wireless network. After you make your selections, click

Save Filter Settings to apply your changes.

Field Description

SSID

Click the SSID drop-down arrow to select the SSID to which you would like to apply the filtered clients:

 Allow All- allow ac c es s to all the clients included in WiF i

Cont r ol Lis t

 Allow- allow acc ess to the selected clients in W iFi Cont r ol

Li st

 Deny- deny acc ess to the selected clients in WiF i Contr ol

Li st

Manually-Added WiFi

Enter the name of the device in the Device Name field.

Devices

Device Name

Manually-Added WiFi Devices

MAC Address

Enter the MAC address of the device in the MAC Address fields.

Click ADD. The WiFi client is added to the WiFi Control List.

Conf igure and C onnec t WiFi Protected Setup Clients

Use this page to manually set u p and connect WPS clients, WPS PIN method and Push Button.

Configure Wireless S ettings

OL-29163-01 35

Use the descriptions and instructions in the following table to manually set up and connect WPS clients, WPS PIN method and Push Button. After you make your

selections, click Pair to connect your wireless device.

Field Description

SSID

WiFi Protected Setup (WPS)

WPS PIN Method

Connection Options

Wireless Clients PIN

Click the SSID drop-down arrow to select the SSID to connect a client to using WPS.

Enable - Click to make the WPS mechanism activ e.

Disable - Click to make the WPS mechanism inactive.

Enable - Click to make the WPS PIN Method active.

Disable - Click to make the WPS PIN Method inactive.

Click the Connection Options drop-down arrow to se lect the connection method to use. When selecting the Push Button method, click PAIR after the client has asked the WPS button be pushed. The wireless device will connect within two minutes.

To pair, select the Pair button and your wireless device will connect within two minutes. You may also press the [push] button on this device. The Wireless Clients PIN, found from

client, needs to be entered in this field and click PAIR.

OL-29163-01 37

4 Chapter 4

Oper ation of Front Panel

Indicators

Special Co nditions ..............................................................................41

Introduction

This section describes the behavior of the front panel indicators when the Residential Gateway is first powered up, during normal operations, and in special conditions.

In Thi s Cha pte r

 Initial Power Up, Calibration, and Registration (AC Power

applied) ...............................................................................................38

 Normal Op era tio ns (AC Pow er Applied) ........................................40



Chapter 4 Operation of Front Panel Indicators

38 OL-29163-01

Initial Power Up, Calibration, and Registration (AC

Registration

Front Panel

Self

Downstream

Ranging

Requesting IP

Request High

POWER

On 2 US/DS

Blin king

ONLINE

Off

Blin king

2.4 GHz

On or Blinking

On or

On or Blin king

On or Blinking

5 GHz

On or Blinking

On or

On or Blinking

TEL1

Off

TEL2

Off

BATTERY

P ow er appl ied)

The following chart illustrates the sequence of steps and the corresponding app ea ra nce of the Residential Gateway front panel LED status indica tors during power up, calibrat ion, and regis tration on the network when AC power is applied to the Residential Gateway. Use this chart to troubleshoot the power up, calibration, and registration process of your Residential Gateway.

Note: After the Residential Gateway completes Step 7 (Data Network Registration Complete), the Residential Gateway proceeds immediately to Normal Operations. See Normal Operations (AC Power applied) (on page 40).

Front Pa nel LED Sta tus Indic ators Duri ng I nitia l P ow er Up, Ca libra tion, a nd

Part 1, High Speed Data Registration

Step: 1 2 3 4 5 6

Indicator

Tes t

 



Scan

Signal Lock

Blin king

On – When battery is charged

Blinks – When battery charge is low

Off – When there is no battery in the unit

Address

Speed Dat a Provis i oning Fi le

Init ia l Powe r U p, C a libra tion, and Re gist r at ion ( AC Power a pplied)

OL-29163-01 39

Registration

Part 2, Telephone Registration

Front Panel

Data Network

Requesting

Request

Restarting Voice

Telephone

POWER

On 2

US/DS

On 3

ONLINE

2.4 GHz

On or

On or Blinking

5 GHz

On or

On or Blinking

TEL1

Off

Blin king

Off

Blin king

On 7

TEL2

Off

Blin king

BATTERY



Front Pa nel LED Sta tus Indic ators Duri ng I nitia l P ow er Up, Ca libra tion, a nd

Step: 7 8 9 10 11

Indicator

Registration Complete

Blin king

On – When battery is charged



Blinks – When battery charge is low



Telephone IP Address

Telephone Provis i oning Fi le

Off – When there is no battery in the unit

Se rvi c e

Registration Complete

Chapter 4 Operation of Front Panel Indicators

40 OL-29163-01

Norm al Operations (AC Pow er Applied)



The following chart illustrates the appearance of the Residential Gateway front panel LED status indicators during normal operations when AC power is applied to the gateway.

Front Panel LED Status Indicators During No rmal Conditions

Fr ont Pa ne l Indicator Normal Operations

POWER On

US/DS On

ONLINE On

2.4 GHz

5 GHz

On - When the wireless access point is enabled and



operational

Blinks - When data is being transferred between the CPE



and the wireless home gateway

Off - When the wireless access point is disabled by the



user

On - When the wireless access point is enabled and



operational

Blinks - When data is being transferred between the CPE



and the wireless home gateway

Off - When the wireless access point is disabled by the



user

TEL1

TEL2

BATTERY

On - When telephony service is enabled



Blinks - When line 1 is in use

On - When telephony service is enabled



Blinks - When line 2 is in use



On – When battery is charged



Blinks – When battery charge is low



Off – When there is no battery in the unit



Special Conditions

OL-29163-01 41

Special C ondition s

The following chart describes the appearance of the Residential Gateway front panel LED sta tus indicators during specia l conditions t o show when you ha ve been denied network access.

Front Panel LED Status Indicators During Special Conditions

Fr ont Pa ne l Indicator Network Access Denied

POWER

US/DS

ONLINE

2.4 GHz

Slow Blinking

(once per second)

Slow Blinking

(once per second)

Slow Blinking

(once per second)

Slow Blinking

(once per second)

5 GHz

Slow Blinking

(once per second)

TEL1

TEL2

BATTERY

Off

OL-29163-01 43

Introduction

5 Chapter 5

Maintaining the Battery

 Ba t tery Mai ntenanc e ..........................................................................45

This chapter des cribes how to maintain and repla ce the battery that is included with the Residential Gateway.

In Thi s Cha pte r

 Location of the Battery .......................................................................44

Chapter 5 Main t aini n g the Battery

44 OL-29163-01

Location of the Battery

The following illustration shows the location of the battery.

Batt ery Maintenan ce

OL-29163-01 45

Battery Maintenanc e

If your Residential Gateway contains a battery backup feature, a high-capacity rechargeable battery provides stand-by operat ion in the event of an A C power failure. You can replace the ba ttery without the use of any tools.

WARNING:

Charging the Ba t t e ry

The battery begins to charge automatically as soon as you attach the Residential Gateway to the AC electrical outlet. When you first plug in the Residential Gateway,

the POWER LED status indicator illuminates.

Important: It may take as long as 24 hours for the battery to charge fully.

Removing and Re pla c ing t he Batte ry

Under normal circumsta nces, the battery should last for several years. The BATTERY LED status indicator blinks to indicate that the battery should be

repla ced soon. Contact your service provider to obtain replacement batteries and for disposal instructions.

Follow these steps to remove and replace the battery. You can remove and replace the battery without disconnecting the AC power source.

1 Turn the Residential Gateway so that you are facing the side with the battery

compartment.

2 Gently release the latch to open the battery cover and gain access to the battery

compartment.

3 Grasp the plastic strip on the front of the battery and gently slide the battery

forward to remove it from the battery compartment.

Chapter 5 Maintainin g the Battery

46 OL-29163-01

4 Insert a new battery into the battery compartment. Do not force the battery into

the compartment, but be sure to press the battery all the way in until it seats fully.

5 Close the battery compartment door. The battery lock will automatically re-

engage.

Important: It can take as long as 24 hours for the battery to charge fully.

Note: Dispose of the battery in accordance with local regulations and

instruct ions from your service provider.

Using the Re s ide nt ia l G a t eway Without a Battery

If you want, you can use the Residential Gateway without a battery. If you need to remove the battery, follow the procedures found in Removing and Replacing the Battery (on page 45).

Important: If you choose to operate your Residential Gateway without a battery, you risk losing your telephone service during a power outage.

OL-29163-01 47

6 Chapter 6

Troubleshooting t he

Residential Gateway

 Tips for Improv ed Performa nce ........................................................56

Introduction

This chapter des cribes the most common issues that may occur after the Residential Gateway is installed and provides possible solutions and tips for improved performance of the Residential Gateway.

In Thi s Cha pte r

 Fre que nt ly Ask ed Questio ns .............................................................48

 Common Troubleshooting Issues .....................................................54

Chapter 6 Troubleshooting the Residential Gateway

48 OL-29163-01

Frequently Asked Q uestions

This section provides answers to common questions about the Residential Gateway.

How Do I Conf igure TC P /I P Protoc ol?

To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications prot ocol used to a cces s the Internet. This section contains instructions for configu ring TCP/IP on your Internet devices to operate with the Residential Gateway in Microsoft Windows or Macintosh environments.

TCP/IP protocol in a Microsoft Windows environment is different for each operating system. Follow the appropriate instructions in this section for your operating system.

Configuring T C P/ IP on Windows 7 Sy s tems

1 Open Network Connections by clicking the Start button, a nd then clicking

Control Panel.

2 In the Search box, type adapter, and then, under Network and Sharing Center,

click View network connections.

3 Right-click the connection that you wa nt to change, and then click Properties. If

you are prompted for an administrator password or confirmation, type the password or provide confirmation. The Local Area Connection Properties window opens.

4 Click the Networking tab. 5 Under This connection uses the following items, click either Internet Protocol

Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6), a nd then click Properties.

6 To specify IPv4 IP address settings, do one of the following:

 To get IP settings automatically using DHCP, click Obtain an IP address

automatically, a nd then click OK.

 To specify an IP address, click Use the following IP address, and t hen, in the

IP address, Subnet mask, a nd Default gateway boxes, type the IP address

settings.

7 To specify IPv6 IP address settings, do one of the following:

 To get IP settings automatically using DHCP, click Obtain an IPv6 address

automatically, and then click OK.

 To specify an IP address, click Use the following IPv6 address, and then, in

the IPv6 address, Subnet prefix length, a nd the Default gateway boxes, type the IP address settings.

Frequently Asked Questions

OL-29163-01 49

8 To specify DNS server address settings, do one of the following:

 To get a DNS server address automatically using DHCP, click Obtain DNS

server address automatically, and then click OK.

 To specify a DNS server address, click Use the following DNS server

addresses, and then, in the Preferred DNS server and Alternate DNS server

boxes, type the addresses of the primary and secondary D NS servers.

9 To cha nge advanced DNS, WINS, and IP settings, click Advanced. 10 When you a re finished, click OK.

11 Try to access the Internet. If you cannot access the Internet, contact your service

provider for further assistance.

Configuring T C P/ IP on Windows XP Sy s tems

1 Click Start, and depending on your Start menu set up, choose one of the

following options:

 If you are using the Windows XP Default Start Menu, select Connect to,

choose Show all connections, and t hen go to step 2.

 If you are using the Windows XP Classic Start Menu, select Settings, choose

Network Connections, click Local Area Connection, and then go t o st ep 3.

2 Double-click the Local Area Connection icon in the LAN or High-Speed Internet

section of t he Network Connections window.

3 Click Properties in the Local Area Connection Status window. 4 Click Internet Protocol (TCP/IP), and then click Properties in the Local Area

Connect ion Properties window.

5 Select both Obtain an IP address automatically and Obtain DNS server address

automatically in the Internet Protocol (TCP/IP ) Properties window, and t hen click OK.

6 Click Yes to restart your computer when the Local Network window opens. The

computer restarts. The TCP/IP protocol is now configured on your PC, and your Ethernet devices are ready for use.

7 Try to access the Internet. If you ca nnot access the Internet, contact your service

provider for further assistance.

Configuring T C P/ IP on Mac intosh Systems

1 Click the Apple icon in the upp er-left corner of the Finder. Scroll down to

Control Panels, a nd then click TCP/IP.

2 Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the

menu, and then click User Mode.

3 Click Advanced in the User Mode window, and then click OK. 4 Click the Up/Down selector arrows located to the right of the Connect Via

section of the TCP/I P window, and then click Using DHCP Server.

Chapter 6 Troubleshooting the Residential Gateway

50 OL-29163-01

5 Click Options in the TCP/IP window, and then click Active in the TCP/IP

Options window.

Note: Make sure that the Load only when needed option is unch ecked .

6 Verify that the Use 802.3 option located in t he upper-right corner of the TCP/IP

window is unchecked. If there is a check mark in the option, uncheck the opt ion, and t hen click Info in the lower-left corner.

7 Is there a Hardware Address listed in this window?

 If yes, click OK. To close the TCP/IP Control Panel window, click File, a nd

then scroll down to click Close. You have completed this procedure.

 If no, you must power off your Macintosh.

8 Wit h the power off, simultaneously press a nd hold down t he Command

(Apple), Option, P, a nd R keys on your keyboard. Keeping those keys pressed

down, power on you r Macintosh but do not release these keys until you hear the Apple chime at least three times, then release the keys and let the computer restart.

9 When your computer fully reboots, repeat steps 1 through 7 to verify that all

TCP/IP settings are correct. If your computer still does not have a Hardware Address, contact your authorized Apple dealer or Apple technical support center for further assistance.

How Do I Rene w the I P Addres s on My P C ?

If your PC cannot access the Internet after the Residential Gateway is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your opera ting system to renew the IP address on your PC.

Renewing the IP Addres s on Windows 7 Sy s tems

1 Click the Windows Start button. 2 Type cmd in the Search box. The cmd window opens. 3 Type ipconfig /renew and press Enter to renew the IP address of the computer.

Renewing the IP Addres s on Windows XP Sy s tems

1 Click Start, a nd then click Run. The Run window opens. 2 Type cmd in the Open field and click OK. A window with a command prompt

opens.

3 Type ipconfig /release at the C:/ prompt and press Enter. The system releases

the IP address.

4 Type ipconfig /renew at the C:/ prompt and press Enter. The system displays a

new IP address.

Frequently Asked Questions

OL-29163-01 51

5 Click the X in the upper-right corner of the window t o close the Command

Prompt window. You have completed this procedure.

Note: If you cannot access the Internet, contact your service provider for further assistance.

Renew ing the IP Address on Window s 95, 98, 98SE, and M E Sys tems

1 Click Start, a nd then click Run. The Run window opens. 2 In the Open field, type winipcfg and click OK. The IP Configuration window

opens.

3 Click the down arrow to the right of the top field, and select the Ethernet adapter

that is installed on your PC. The IP Configuration window displays t he Ethernet ada pter information.

4 Click Release, and then click Renew. The IP Configuration window displays a

new IP a ddress.

5 Click OK to close the IP Configuration window and complete this procedure.

Note: If you cannot access the Internet, contact your service provider for further

assistance.

Renewing the IP Addres s on M ac intosh Sys tems

1 Close all open programs. 2 Open your Preferences folder.

3 Drag the tcp/ip preferences file to the Tras h. 4 Close all open windows and emp ty the Trash. 5 Restart your computer.

6 As your computer starts, simultaneously press and hold down the Command

(Apple), Option, P, a nd R keys on your keyboard. Keeping those keys pressed

down, power on your Macintosh but do not release these keys until you hear the Apple chime at least three times; then, release the keys and let the computer restart.

7 When your computer fully reboots, click the Apple icon in t he u pper-left corner

of the Finder. Scroll down to Control Panels, and t hen click TCP/IP.

8 Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the

menu, and then click User Mode.

9 Click Advanced in the User Mode window, and then click OK. 10 Click the Up/Down selector arrows located to the right of the Connect Via

section of the TCP/I P window, and then click Using DHCP Server.

11 Click Options in the TCP/IP window, and then click Active in t he TCP/IP

Options window.

Note: In some cases, the Load only when needed option does not appear. If it appears, select the option. A check ma rk appears in the option.

Chapter 6 Troublesh oot ing the Residential Gateway

52 OL-29163-01

12 Verify that the Use 802.3 option located in t he upper-right corner of the TCP/IP

window is not selected. If there is a check mark in the option, select the option to clear the check ma rk, a nd then click Info in the lower-left corner.

13 Is there a Hardware Address listed in this window?

 If yes, click OK. To close the TCP/IP Control Panel window, click File, a nd

then scroll down to click Close.

 If no, repeat these instructions from step 6 .

14 Reboot your computer.

What if I Don't Subscribe to Cable TV?

If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local service provider for complete information on cable services, including high-speed Internet access.

How Do I A rrange f or Insta lla tion?

Call your service provider to inquire about professional installation. A professional installation ensures proper ca ble connection to the Residential Gatewa y and to your PC, and it ensures the proper configuration of a ll hardware and soft wa re set tings. Contact your service provider for more information about installation.

How Does the Residential Gateway Connect to My C omputer?

The Residential Gateway connects to the 10/100/1000BASE-T Ethernet port on your PC. To use the Ethernet interface, Ethernet cards available from your local PC or office supply retailer, or from you r service provider. For best performance over an Et hernet connection, your PC shou ld be equipp ed wit h a Gigabit Ethernet card.

Af ter My Residential Gateway Is Connect ed, How Do I Access the Internet?

Your local service provider becomes your Internet Service Provider (ISP). They offer a wide range of services including e-ma il, chat, news, a nd information services. You r service provider will provide the software you will need.

Can I W atch TV and Surf the Internet at the Sam e Time?

Absolutely! If you subscribe to cable television service, you can watch TV and use your Residentia l Gateway at the sa me time by connecting your TV and your Residential Gateway to the cable network using an optional cable signal splitter.

Frequently Asked Questions

OL-29163-01 53

Can I Use my Existing Phone Number with th e Residential Gateway?

Telephone numbers are portable in some areas. Contact your telephone service provider for more information about using an existing telephone number.

How Many T e lephone s Ca n I Connect?

The RJ-11 telephone-style connectors on the Residential Gateway can each provide telephone service to multiple telephones, fax machines, and analog modems. The maximum number of telephone devices connected to each RJ-11 port is limited by the total Ringing Load of the telephone devices that are connected. Many telephone devices are marked with a Ringer Equivalent Number (REN). Each telephone port on the Residential Gatewa y can sup port up to a 5 REN loa d. The sum of the REN load on all of the telephone devices attached to each port must not exceed 5 REN.

Chapter 6 Troubleshooting the Residential Gateway

54 OL-29163-01

Common Trouble shooting Issues

This section describes common problems and offers solutions.

I don't understand the front panel status indicators

See Operation of Front Panel Indicators (on page 37), for more detailed information on front panel LED status indica tor operation and funct ion.

The Resi dential Gateway does not register an Ethernet connection

Try one of the following solutions:

 Verify that your computer has an Et hernet card and that the Ethernet driver

software is properly installed. If you purchase and install an Ethernet card, follow the installation instructions very carefully.

 Verify the status of the front panel status indicator lights.

The Residential Gateway does not register an Ethernet connection after connec ting to a hub

If you are connecting multiple PCs to the Residential Gateway, you should first connect the Residential Ga tewa y to t he u plink port of the hub using the correct crossover cable. The LINK LED of the hub will illuminate continuously.

The Residential Gateway does not register a cable connection

The Residential Gateway works with a standard, 75-ohm, RF coaxial cable. If you are using a different cable, your Residential Gateway will not function properly. Contact your service provider to determine whether you are using the correct cable.

There i s no dia l tone w hen I lift the handse t

Try the following solutions if you cannot hear a dial tone:

 Your telephone wiring may be connected to the wrong RJ-11 port on t he

Residential Gateway. The Residential Gateway has two telephone ports. Verify that you are connected to the correct telephone port.

 There ma y be a problem with your telephone set. Use a different telephone set

and listen t o hear dia l t one.

Common Troubleshooting Issue s

OL-29163-01 55

 There may be a problem with your home telephone wiring. Use a telephone and

connect directly to the same RJ-11 port on the back of the unit. If t he dia l t one is working here but does not work at other locations in the home, a professional may need to diagnose and repair a problem with your t elephone wiring.

 Verify that the telephone company has removed the previous telephone service

from your home telephone wiring.

 Your telephone service may not be enabled from your cable telephony service

provider. Contact your cable telephony service provider for more information.

Chapter 6 Troubleshooting the Residential Gateway

56 OL-29163-01

Tips for Improved Performance

If your Residential Gateway does not perform as expected, the following tips may help. If you need further assistance, contact your service provider.

 Verify that the plug to your Residentia l Gateway AC power is properly inserted

into an electrical outlet.

 Verify that your Residential Gateway AC power cord is not plugged into an

electrical outlet that is controlled by a wall switch. If a wall switch controls the electrical outlet, make sure the switch is in the ON position.

 Verify that the ONLINE LED status indica tor on the front panel of your

Residential Gateway is illuminated.

 Verify that your cable service is active and that it supports two-way service.  Verify that all cables are properly connected, a nd that you are using the correct

cables.

 If you are using the Ethernet connection, verify that your TCP/IP is properly

installed and configured.

 Verify that you have called your service provider and given them the seria l

number and MAC address of your Residential Gateway.

 If you are using a cable signal splitter so that you can connect the Residential

Gateway to other devices, remove the splitter and reconnect the cables so that the Residential Gateway is connected directly to the cable input. If the Residential Gateway now functions properly, the cable signal splitter may be defective and ma y need to be replaced.

 If you are connected to your PC with a n Ethernet connection, your PC should be

equipped with a Gigabit Ethernet card for best performance.

OL-29163-01 57

If You Have Question s

7 Chapter 7

Customer Information

If you have technical questions, call your service provider for assistance.

Ameri cas H eadquarters

http://www.cisco.com

Thi s document i ncludes v ari ous trademark s of Cisco Sy stems, Inc . Please see t he Noti ces P r oduct and ser vice av ai l abi li ty are s ubj ect to change without not i ce.

Cisco Systems, In c. 170 Wes t Tasman Drive S an Jos e, CA 95134-1706 USA

section of this document for a list of the Cisco Sy stems, Inc . trademark s used in t hi s document.

Tel : 408 526-4000

800 553-6387

Fax: 408 527-0883

November 2013

Part Number OL-29163-01

Cisco DPC3939 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Notice à l’atten t ion des installateurs d e réseaux câblés

Mitteilung für CA TV -Techniker

Aviso a los instaladores de sistem as CA TV

IMPORTANT SAFETY INSTRUCTIONS

P ower Source W arni ng

Ground the Product

Outdoor Grounding System

P rotect the P roduct from Lightni ng

Verify the Power Source from the On/Off Power Light

Eli mi nate AC Power/Mains Overloads

Handling Disposable Batteries

Batter y Safety

Batter y D i sp o sal

Provide Ventilation and Select a Location

Opera ting E nvi ronm ent

P rotect from E xpos ure to Moisture and Fore ign O bject s

Service Warnin gs

Check Product Safety

P rotect the P roduct W hen Movi ng It

T el ephone E quipm e nt Not ice

United S tates FCC Compliance

De cla ration of Conform it y

Canada EMI R egulation

RF Exposure Statements

Canada

CE Compliance

De cla ration of Conform it y with Regard to the EU Directive 1999/5/E C (R&TTE Directive)

National Restrictions

France

Italy

Latvia

About This G uide

Introduction

Purpose

Audience

Document Version

Introduction

Introduction

Benefits and Features

DOCSIS

Connections

Des ign a nd Func t ion

Management

What' s In the Carton?

Front Panel Descriptio n

Top Panel D escription

Bottom Panel Descriptio n

Back Panel D escriptio n

Introduction

Installati on P reparatio ns

What Are the System Requirements for Internet S ervice?

Minimum Hardw a re Re quire me n t s f or a P C

Minimum Hardw a re Re quire me n t s f or a Macintos h

Minimum Soft w a re Re quire men ts f or a n E t he rne t C onne c t ion

What Are the Requirements for T elephone S ervice?

Max imum Number of Tele phone s

Telephone Device Types

Dialing Re quire ment s

T e le phone Wiring Requirement s

What T ypes of Service Accounts Do I Need?

High-Speed Internet Access Account

I Alrea dy Ha v e a High-Speed Internet Access Account

Inform ation Your Servic e Prov ider N eeds

Telephone Servi ce

Where Is the Best Location for My Residential Gateway?

Install the Residenti al Gateway

Connect Devices to the Residential Gateway

Connect the Residential Gateway

Install the Battery

Installing the Battery

MoCA Installation Guidelines

Recommended Installation Guidelines

Pre-Installation Instructions

Introduction

Configure Wireles s Setting s

Log in to the Residential Gateway