OL-30544-01
Cisco Model DPC3848, DPC3848V,
and DPC3848VM DOCSIS 3.0 24x8
Wireless Residential Gateway
Us er Guide
Please R ead
Important
Read this entire guide. If this guide provides installation or operation instructions,
give particular attention to all safety statements included in this guide.
Notices
T rademark Acknowledgm ents
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its
affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this
URL: www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable
Television Laboratories, Inc. The Wi-Fi Protected Setup mark is a mark of the Wi-Fi
Alliance.
Other third party trademarks mentioned are the property of their respective owners.
The use of the word partner does not imply a partnership relationship between
Cisco and any ot her company. (1 1 10R)
Publication Disclaimer
Cisco Systems, Inc. assumes no responsibility for errors or omissions that may
appear in this publication. We reserve the right to change this publication at any
time without notice. This document is not to be const rued as conferring by
implication, estoppel, or otherwise any license or right under any copyright or
pat ent , whether or not the use of any information in this document employs an
invention claimed in any existing or later issued patent.
Disclaimer
The maximum performance for wireless is derived from IEEE Standard 802.11
specifications. Actual performance can vary, including lower wireless network
ca pacity, data t hroughput rate, range and coverage. Performance depends on ma ny
factors, conditions and variables, including distance from the access point, volume of
network traffic, building materials and construction, operating system used, mix of
wireless products used, interference and other adverse conditions.
Software and Firmware Use
The software described in this document is protected by copyright law and
furnished to you under a license agreement. You may only use or copy this software
in accordance with the terms of your license agreement.
The firmware in this equipment is protected by copyright law. You may only use the
firmware in the equipment in which it is provided. Any reproduction or distribution
of this firmware, or any portion of it, without our express written consent is
prohibited.
Copyright
© 2014 Cisco Systems, Inc. All rights reserved.
Informa tion in this p ublication is subject to change withou t not ice. No part of this
publication may be reproduced or transmitted in any form, by photocopy,
microfilm, xerography, or any other means, or incorporated into any information
retrieval system, electronic or mechanical, for any purpose, without the express
permission of Cisco Systems, Inc.
Notice to Installer s
The servicing i nstructions in this notice a re for use by quali fi ed ser vi ce personnel only. To reduce the
risk of electric shock, do not perform any servicing other tha n tha t contained in the operating
instructions, unless you are qualified to do so.
Notice à l’atten t ion des installateurs d e réseaux câblés
Les instructions rela ti ves a ux interventi ons d ’entr eti en, fournies dans la présente notice, s’ad ressent
exclusivement au personnel techni que qualifié. Pour r éd uire les ri sques d e chocs électriques, n’ effectuer
aucune interventi on autr e que cell es d écri tes dans le mode d 'emploi et les instructi ons rela tives au
fonctionnement, à moins que vous ne s oyez qual ifié pour ce fa i re.
Mitteilung für CA TV -Techniker
Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes
Fachper sonal bestimmt. Um d ie Gefahr eines el ektrischen Schlags zu reduzier en, sollten Si e keine
Wartungsarbeiten durchführen, die nicht ausdr ückl ich in d er B edienungsanleitung aufgeführt si nd,
außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
Aviso a los instaladores de sistem as CA TV
Las instrucciones de reparación contenidas en el presente avi so son par a uso exclusivo por parte de
pers ona l de ma nteni miento cua lificado. Con el fin de red uci r el r iesgo de d esca rga el éctrica, no reali ce
ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a
menos que posea la cualificación necesaria para hacerlo.
20080814_Installer820_Intl
OL-30544-01 iii
Contents
IMPORTANT SAFETY INSTRUCTIONS v
United States FCC Compli ance viii
About This Guide x
Introducing the DOCSIS 3.0 Wireless Residential Gateway 1
Introduction ......................................................................................................................... 2
What's In th e Carto n? .......................................................................................................... 3
Fro nt Panel Description ...................................................................................................... 4
Back Panel Desc ription ....................................................................................................... 6
Top Panel Desc ription......................................................................................................... 8
Installing the DOCSIS 3.0 Wireless Residential Gateway 9
Installation P reparatio ns ................................................................................................... 10
Install the Wir el ess Res idential Gateway ........................................................................ 15
MoCA Installation Guid elines .......................................................................................... 18
Operation of Front Panel Indicators 21
Initial Po we r On, Calibratio n, and Registratio n (AC Powe r applied) ........................... 22
Normal Op era tio ns (AC Pow er Applied) ....................................................................... 23
Special Co nditio ns ............................................................................................................. 24
Troubleshootin g the DOCSIS 3.0 Wireless Residential Gateway 25
Fre que nt ly Ask ed Questions ............................................................................................ 26
Common Troubleshooting Issues .................................................................................... 31
Tips for Improv ed Performa nce ....................................................................................... 32
Cus tomer In fo rma tion 33
IMPORTANT SAFETY INSTRUCTIONS
OL-30544-01 v
IMPORTANT SAFETY INSTRUCTIONS
1)
Read these ins tr uctions.
4)
Follow all instructions.
5)
Do not use this apparatus near water.
10)
Protect the power cord from being walked on or pinched particularly at plugs,
12)
Use only with the cart, stand, tripod, bracket, or table specified by the
damaged, liquid has been spilled or objects have fallen into the apparatus, the
WARNI NG: Avoid e lectric shock a nd f ire hazard! If this p r oduc t conne cts to coaxia l
cable wiring, be sure the cable system is grounded (earthed). Grounding provides
2) Keep these i nstructi ons.
3) Heed all warnings.
6) Clean only with dr y cloth.
7) Do not block a ny ventilation openings. Install in a ccorda nce with the
ma nufacturer' s instructi ons.
8) Do not install near any heat sources such as radiators, heat registers, stoves, or
other apparatus (including amplifiers) that produce heat.
9) Do not d efeat the safety pur pose of the pol ariz ed or ground ing-type plug. A
polar ized plug ha s two bla des with one wid er than the other. A grounding-type
plug has two blades and a third grounding prong. The wide blade or the third
prong is provided for your safety. If the provided plug does not fit into your
outl et, consult an electrician for repla cement of the obsolete outlet.
convenience recepta cl es, and the point w her e they exi t from the a ppa ratus.
11) Only use a ttachments/a ccessories specified by the ma nufa cturer .
manufacturer, or sold with the apparatus. When a cart is used, use ca uti on when
moving the cart/apparatus combination to avoid injury from tip-over.
13) Unplug this apparatus during lightning storms or when unused for long periods
of time.
14) Refer all servicing to qualified service personnel. Servicing is requir ed when the
apparatus has been damaged in any way, such as a power-suppl y cor d or pl ug is
apparatus has been exposed to rain or moisture, does not operate normally, or has
been d ropped.
P ower Source W arni ng
A label on this product indicates the correct power source for this product. Operate this product only
from an electri ca l outl et w ith the vol tage and frequency i ndicated on the product l abel. If you are
uncertain of the type of power supply to your home or business, consult your service provider or your
local power company.
The AC inlet on the unit must remain accessible and operable at all times.
Ground the Product
some protection against voltage surge s and b uilt-up static charges.
IMPORTANT SAFETY INSTRUCTIONS
vi OL-30544-01
WARNING: Avoid e lec tr i c shoc k and fir e haz a r d! Do not overload AC p ower/ma ins,
ension cords, or integral convenience receptacles. For products that require
WARNING: Avoid e le ct r ic sho ck a nd fire hazard! Do not ex pose this product to
WARNING: Avoid ele ctr ic shock a nd f ire ha z a r d! U np lug thi s pr oduct befor e cl e a ning .
Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning
WARNING: Avoid e le ct r ic sho ck a nd fire hazard! Neve r p ush ob jects through the
P rotect the P roduct from Lightning
In add ition to di sconnecti ng the AC power from the wa ll outlet, di sconnect the signal inputs.
Verify the Power Source from the On/Off Power Light
When the on/off power light is not illumina ted , the a ppar atus may still be connected to the power
source. The l ight may go out when the appa ratus i s turned off, r egar dless of whether it is still plugged
into an AC power source.
Eli mi nate AC Power/Mains Overloads
outlets, ext
battery power or other power sources to operate them, refer to the operating
instr uctions f or those p roducts.
Provide V entilation and Select a Location
Remove all pa ckaging ma ter ial befor e a pplying pow er to the product.
Do not place this apparatus on a bed, sofa, rug, or similar surface.
Do not pla ce this apparatus on an unstable surface.
Do not insta ll this a ppar atus in an enclosure, such as a bookcase or r ack, unless the installation
provides proper ventilation.
Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or
other objects on top of this product.
Do not block ventilation openings.
Opera ting E nvi ronm ent
This product is designed for operation indoors with a temperature range from 32° to 104° F (0° to 40°C).
Each product should have adequate spacing on all sides so tha t the cooling air vents on the cha ssis are
not blocked.
P rotect from E xpos ure to Moisture and Fore ign O bject s
dripping or splashing liq uids, rain, or moisture. Objects filled with liquids, such as
vases, should not be placed on this apparatus.
device (dust r emove r) to clean this product.
openings in this p roduct. Foreign objects can cause electrical shorts that can result in
electric shock or fire.
IMPORTANT SAFETY INSTRUCTIONS
OL-30544-01 vii
Service Warnin gs
WARNING: Avoid e lec tr i c shoc k! Do not open the cover of this p r oduct. Op e ning or
removing the cover may e xp ose you to dangerous voltage s. If you ope n the cover, your
warranty will be void. This product contains no user-serviceable parts.
Check Product Safety
Upon completion of any service or r epair s to this product, the ser vi ce technician must perfor m safety
checks to d etermine that this product is in proper operating cond ition.
P rotect the P roduct W hen Movi ng It
Always disconnect the power source when moving the apparatus or connecting or d isconnecting
cabl es.
United Sta te s FCC Complianc e
viii OL-30544-01
United S tates FCC Compliance
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against such interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy. If not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by
turning the equipment OFF and ON, the user is encouraged to try to correct the interference
by one or more of the followin g measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the service provider or an experienced radio/television technician for help.
An y changes or modifications not expressly approved by Cisco Systems, Inc. , could void the
user's authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below is a
requirement of the FCC and is intended to supply you with information regarding the FCC
approval of this device. The phone numbers listed are for FCC-related questions only and not
intended for questions regarding the connection or operation for this device. Please contact your
service provider for any questions you may have regarding the operation or installation of this device.
De cla ration of Conform it y
This device complies with Part 15 of FCC
Rules. Operation is subject to the following
two condition s: 1) the dev ice m ay not cause
harmful interference, and 2) the device must
accept any interference received, including
interference that may cause undesired
operation.
Canada EMI R egulation
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.
DOCSIS 3.0 Wireless Residential Gateway
Model(s): DPC3848 DPC3848V
DPC3848VM
Manufactured by: Cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134 USA
United Sta te s FCC Complianc e
OL-30544-01 ix
2.4 G and 5 G Wi-Fi
The equipment operates in the 2400-to-2483.5 MHz, the 5150-to-5350 MHz, and the 5470-to5725 MHz frequency range.
RF Exposure Statements
Note: This transmitter must not be co-located or operated in conjunction with any other
antenna or transmitter. This equipment should be installed and operated with a minimum
distance of 7.9 inches (20 cm) between the radiator and your body. For products available in
the USA/Canada market, only channels 1-11 can be operated. The selection of other channels
is not possible.
US
This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1
(American National Standards Institute) limits. The evaluation was based in accordance with
FCC OET Bulletin 65C rev 01.01 in compliance with Part 2.1091 and Part 15.27. The minimum
separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain
compliance.
Canada
This system has been evaluated for RF exposure for humans in reference to Canada Health
Code 6 (2009) limits. The evaluation was based on evaluation per RSS-102 Rev 4. The
minimum separation distance from the antenna to general bystander is 7.9 inches (20 cm) to
maintain compliance.
About This Guide
x OL-30544-01
About This G uide
Introduction
Welcome. This guide provides instructions and recommendations for placing,
installing, configuring, operat ing, maintaining, a nd troubleshooting the DPC3 8 48,
DPC3848V, and DPC3848VM DOCSIS 3.0 Wireless Residential Gateways.
Purpose
This guide covers the following product models:
D PC3848 DOCSIS 3.0 Wireless Residential Gateway
DPC3848V DOCSIS 3.0 Wireless Residential Gateway
DPC3848VM DOCSIS 3.0 Wireless Residential Gateway
All features described in this guide are standard to these models of residential
gatewa ys unless otherwise noted. For the purpose of this guide, whenever a feature
or option applies to only a specific model, the model number is specified. If a model
number is not specified, then the feature or option applies to all of the models.
Audience
This guide is written for the home subscriber.
Document Version
This is the first formal release of this document.
OL-30544-01 1
residential gateway and the benefits it offers. This chapter also lists the
1 Chapter 1
Int r oduci ng the D OC SI S 3. 0
Wireless Residen tial Gateway
Top Panel Desc ription..........................................................................8
Introduction
This chapter provides an overview of residential gateway features,
indica tors, and connectors to help you become familiar wit h the
accessories and equipment that are provided with the residential
gatewa y so that you can verify that you received all of these items.
In Thi s Cha pte r
Introduction ..........................................................................................2
What's In th e Carto n? ...........................................................................3
Front Panel Description .......................................................................4
Back Panel Desc ription ........................................................................6
Chapter 1 Int roducing the DOCS IS 3.0 Wirel ess R esident ial Gateway
2 OL-30544-01
Introduction
Your new Cisco® Model DPC3848, DPC3848V, or DPC3848VM DOCSIS 3.0 Wireless
Residential Gateway is a high-performance home gateway that combines a cable
modem, router, and wireless access point(s) in a single device, providing a costeffective networking solution for both the home a nd sma ll office.
This guide provides procedures and recommendations for placing, installing,
configuring, opera ting, and troubleshooting your residential gateway. Refer to the
appropriate section in this guide for the specific information you need for your
situation. Contact your service provider for more information about subscribing to
these services.
Your new residential gateway offers the following outstanding benefits and features:
Compliant with DOCSIS 3.0, 2.0, and 1.x standards to deliver high-end
performance and reliability
High performance broa dba nd Internet connectivity to energize your online
experience
(Optional) Multimedia over Coax Alliance (MoCA) networking over coaxial
ca ble in the home
Four 1000/100/10BASE-T Ethernet ports to provide wired connectivity
Dual-band concurrent 802.11n Wireless Access Point (WAP) with eight Service
Set Identifiers (SSIDs) compatible with 802.11b/g/n and optional 802.11ac
Wireless Protected Setup (WPS), including a pushbutton switch to activate WPS
for simplified and secure wireless setup
User configurable Parental Control blocks a ccess to undesirable Internet sites
Advanced firewall technology deters hackers and protects the home network
from una uthorized a ccess
Attractive compact design and versatile orientation to stand vertically on a desk
or shelf, or mount easily to a wall
Color-coded interface ports and corresponding cables simplify installation and
setup
DOCSIS-compliant LED labeling and behavior provides a user and t echnician
friendly method to check operational status and act as a troubleshooting tool
A llows automatic software upgrades by your service provider
What's In the Carton?
OL-30544-01 3
What' s In the Carton?
When you receive your residential gateway, you should check the equipment and
accessories to verify tha t each item is in the carton and that each item is undamaged.
The carton contains the following items:
One DPC3848, DPC3848V, or
DPC3848VM DOCSIS 3.0 Wireless
Residential Gateway
One AC power cord (Ima ge may va ry
from product. Item varies based on the
region where the item is used.)
One Et hernet cable ( May not be
provided with all products.)
If any of these items are missing or damaged, please contact your service provider
for assistance.
Note: You need an optional cable signal splitter and additional standard RF coaxial
cables if you want to connect a Digital Home Communications Terminal (DHCT), a
set-top converter, or a TV to the same cable connection as your residentia l gateway.
Chapter 1 Int roducing the DOCS IS 3.0 Wirel ess R esident ial Gateway
4 OL-30544-01
Front Panel Descriptio n
The front panel of your residential gateway provides LED status indicators that
indica te how well a nd at what state your residential gateway is operating. See
Operation of Front Panel Indicators (on page 21), for more information on front
panel LED stat us indicator functions.
1 POWER—ON, power is applied to the residential gateway
2 DS—ON, the residential gateway is receiving data from the cable network
3 US—ON, the residential gateway is sending data to the cable network
4 ONLINE—ON, the residential gateway is registered on the network and fully
operational
5 1-4—ON, a device is connected to the Ethernet port. Blinking indicat es that da ta
is being transferred over the Ethernet connection
6 2.4G—ON, the wireless access point is operational. Blinking indicates that data is
being transferred over the wireless connection. OFF indicates that the wireless
acces s point is not ena bled
7 5G—ON, the wireless access point is operational. Blinking indicates that data is
being transferred over the wireless connection. OFF indicates that the wireless
access point is not enabled
Front Panel Description
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8 WPS—OFF (normal condition), indicates that the wireless setup is not active.
Blinking indicates the user has activated wireless setup to add new WPS clients
on the wireless network
9 MoCA (Optional)—ON, indicates an active MoCA device is connected. Blinking
indicates that data is being transferred over the MoCA network. (Availa ble only
with the model DPC3 8 48VM)
Chapter 1 Int roducing the DOCS IS 3.0 Wirel ess R esident ial Gateway
6 OL-30544-01
Back Panel D escriptio n
The following illustration identifies the back panel components on the residential
gatewa y. Descriptions for each component follow the illustration.
Important: Do not connect your PC to both the Ethernet and USB ports at the same
time. Your residential gateway will not function properly if both the Ethernet and
USB ports are connected to your PC at the same time.
1 USB (Optional for some models)—Connects to selected devices. For models that
support USB, the default is one USB port
2 ETHERNET—Four RJ-45 Ethernet ports connect to the Ethernet port on your PC
or your home network
3 WIFI ON/OFF—This button may be administratively disabled by your service
provider. When this but ton is enabled, moment arily pressing this switch once for
1 t o 2 seconds will turn off the 2 .4G t ra nsmitter when both Wi-Fi transmitters are
on. Momentarily pressing it a second time turns off the 5G transmitter.
Momentarily pressing it a t hird time turns on both t he 2 .4G and 5 G transmitters
Back Panel Descript ion
OL-30544-01 7
4 RESET—A momentary pressing (1-2 seconds) of this button performs a software
CAUTION:
reset the device. Pressing and holding the button for more than ten seconds first
causes a reset-to-factory-default of all settings and then performs a software reset
of the device
The RESET button is for maintenance purposes only. Do not use unless
instructed to do so by your service provider. Doing so may cause you to lose
any settings you have selected.
5 CABLE—F-connector connects to an active cable signal from your service
provider
6 POWER—Connects the residential gateway to the AC wall outlet
Chapter 1 Introducing the DOCSIS 3.0 Wireless Residential Gateway
8 OL-30544-01
Top Panel D escription
The WPS but ton on the top panel of the residential gateway shows the status of the
Wireless Protected Setup (WPS) and Page features.
1 WIRELESS SETUP Button—Press this button to activate the Wireless Setup
feature. This feature allows users to add new Wireless Protected Setup (WPS)
compliant wireless clients t o the home network.
OL-30544-01 9
2 Chapter 2
Installing the DOCSIS 3.0
Wireless Resid ential G ateway
MoCA Installation Guid elines...........................................................18
Introduction
This chapter describes how to properly install the residential gateway
and connect the residential gateway to a computer and other devices.
In Thi s Cha pte r
Installation P reparations ....................................................................10
Install the Wir el ess Res idential Gateway .........................................15
Chapter 2 Inst all ing the DOCS IS 3.0 Wireless Residential Gatew ay
10 OL-30544-01
Installati on P reparatio ns
Before installing the residential gateway, make sure that your system meets or
exceeds the requirements listed in this section. Also, make sure that you have
prepared your home and home devices as described in this section.
What Are the System Requirements for Internet Service?
To ensure that your residential gateway operates efficiently for high-speed Internet
service, you must have a n Internet-capable PC, Mac, or Internet appliance equipped
with an Ethernet port or Wi-Fi capability.
Note: You will also need an active cable inpu t line and an Internet connection.
What T ypes of Service Accounts Do I Need?
Depending upon the features that your service provider offers, you may need to
establish one or both of the following accounts:
A high-speed Internet access account, if your residential gateway supports an
Internet connection
An account for telephone service, if your residential gateway supports digital
telephone service
Refer to one of the following topics to learn more about the types of service accounts
that you may need to establish.
High-Speed Internet Access Account
If you do not have a high-speed Internet access account, your service provider will
set up your account and become your Internet service provider (ISP). Internet access
enables you to send and receive email, access the World Wide Web, and receive
other Internet services.
You will need to give your service provider information about the residential
gateway to use the high-speed Internet feature that this product offers. See
Information Your Service Provider Needs (on page 11) to learn how to locate the
information your service provider needs to establish a high-speed Internet access
account for the residential gateway
I Alrea dy Ha v e a High-Speed Internet Access Account
If you ha ve an existing high-speed Internet access account, you will need to give
your service provider the serial number and MAC a ddress of the residential gateway
to use the high-speed Internet feature that this product offers. See Information Your
Service Provider Needs (on page 11) to learn how to locate this information.
Installation Prepa r a tions
OL-30544-01 11
Inform ation Your Service Provider Needs
You will need to give your service provider the following information, which is
printed on the bar code label attached to the device:
The Serial Number (S/N) of the residential ga teway. The serial number consists
of a series of nine digits.
The Wide-Area Network (WAN) Media Access Control (MAC) address of the
residential gateway. The WAN MAC address consists of a series of 12
alphanumeric chara cters.
The Cable Modem (CM) MAC address of the residential gateway media terminal
ada pter (CM MAC). The CM MAC address consists of a series of 12
alphanumeric chara cters.
The following illustration shows a typical bar coded label; the image may vary from
the label on the actual product.
Write down these numbers in the spaces provided:
Serial Number _______________________
WAN MAC Address ________________________
CM MAC Address ________________________
Where Is the Best Location for My W ireless Residential Gateway?
The ideal location for your residential gateway is where it has access to outlets and
other devices. Think about the layout of your home or office, and consult with your
service provider to select the best location for your residential gateway. Read this
user guide thoroughly before you decide where to place your residentia l gateway.
Chapter 2 Inst all ing the DOCS IS 3.0 Wireless Residential Gatew ay
12 OL-30544-01
Consider these recommendations:
Choose a location close to your computer if you will also use the residential
gateway for high-speed Internet service.
Choose a location that is near an existing RF coaxial connection to eliminate the
need for an additional RF coaxial outlet.
Choose a location that is relatively protected from accidental disturbance or
harm, such as a closet, basement, or other protected a rea.
Choose a location so that there is plenty of room to guide the cables away from
the residential gateway without straining or crimping them.
Choose a location that allows adequate ventilation around the residential
gateway.
How Do I Mount t he Wireless Residential Gateway on a Wall? (Option al)
Your residential gateway may include mounting holes so that, if you wish, you can
mount the residential gateway to a wall. This section describes how to mount the
residential gateway to a wall, and includes a list of the equipment that you will need
along with suggestions for choosing an appropriate place to mount the residential
gateway.
Se le c t an Appropriat e P la c e t o Mount t he Wirele s s Re s ide nt ia l G a t e w a y
You may mount the residential gateway to a wall that is made of cement, wood, or
drywall. When choosing an a ppropria te mounting p la ce, refer to the following
recommendations:
Ensure that the mou nting location is free of obstructions on all sides, and the
cables should be able to easily reach the residential gateway without strain.
Leave sufficient clearance between the bottom of the residentia l gateway and any
flooring or shelving underneath to allow access to cabling.
Allow enough slack in all cables so that the residential gateway can be removed
for any required maintenance without disconnecting the cables.
Choose a location that allows adequate ventilation around the residential
gateway.
Equipment Ne e de d
Verify that you have the following items that you will need to mount the residential
gateway:
Two wall anchors for #8 x 1-inch screws
Two #8 x 1-inch p an head sheet meta l screws
Insta llation Pre para tions
OL-30544-01 13
Drill with a 3/16-in. wood or masonry bit, as appropriate for the wall
composition
A copy of the wall-mount ing illustrat ions shown on t he following pages
Locat ion a nd Dimens ions of t he Wa ll-M ount ing S lot s
The following illustration shows the location and dimensions of the wa ll-mounting
slots on the side of the residential gateway. Use this illustration as a guide for
mounting the residential gateway to the wall.
Note: Image not to scale.
Chapter 2 Inst all ing the DOCS IS 3.0 Wireless Residential Gatew ay
14 OL-30544-01
Mounting the Wire le s s Re s ide nt ia l G a t e w ay on a Wall
1 Using a drill with a 3/16-inch bit, drill two holes at the same height and 4 inches
apa rt.
Note: The p receding gra phic illu strates t he locat ion of the mounting holes on the
back of the residential gateway.
2 Are you mounting the residential gateway into a drywall or concrete surface
where a wooden stud is available?
If yes, go to Step 3.
If no, drive the anchor bolt s into the wa ll, and install the mounting screws
into the anchor bolts; leave a gap of about 1/2-inch between the screw head
and the wall. Then, go to St ep 4.
3 Install the mounting screws into the wall; leave a gap of about 1/2-inch between
the screw head and t he wall. Then, go to Step 4 .
4 Verify that no cables or wires are connected to the residential gateway.
5 Lift the residential gateway into position. Slip the large end of both mounting
slots (located in the side of the residential gateway) over the mounting screws,
and t hen slide the residentia l gateway down until the narrow end of the keyhole
slot contacts the screw shaft.
Important: Verify that the mounting screws securely support the residential
gateway before you release the unit.
I n st all th e W irel ess Residen t ial Gateway
OL-30544-01 15
Install the Wireless R esidenti al G ateway
This section describes how to connect your residential gatewa y to support the
services that the residential gateway offers.
Connect Devices to the Wireless Residential Gateway
The following illustration shows all of the possible connections that can be made to
your residential gateway for various services. Although your model may not
support all of the services pictured, you can determine which services your model
supports by referring to the Benefits and Fea tures list in Introduction (on page 2).
Notes:
Professional installation may be available. Contact your local service provider for
further assistance.
D evice image varies according to model.
Chapter 2 Inst all ing the DOCS IS 3.0 Wireless Residential Gatew ay
16 OL-30544-01
Connect the Wi reless Residential Gateway
The following installation procedure ensures proper setup and configuration for the
residential ga teway.
1 Choose an appropriate and safe location to install the residential gateway (close
to a power source, an active cable connection, your PC-if using high-speed
Internet, and your telephone lines -if using VoIP). For assistance, refer to Where Is
the Best Location for My Wireless Residential Gateway? (on pa ge 11) . For a
MoCA installation, also see Recommended MoCA Installation Guidelines (on
pa ge 18).
WARNING:
To avoid personal injury, follow the installation instructions in the exact
order shown.
Wiring and connections must be properly insulated to prevent electrical
shock.
Disconnect power from the residential gateway before attempting to
connect to any device.
2 Power off your PC and ot her networking device; t hen, unplug t hem from the
power source.
3 Connect the active RF coaxia l cable from your service provider to the coa x
connector la beled CABLE on the back of the residential gateway.
Note: To connect a TV, DHCT, set-top, or VCR from the same cable connection,
you will need to install a cable signal splitter (not included). Always check with
your service provider before using a splitter as a splitter may degrade the signal.
For more information about a MoCA installation, see MoCA Installation
Guidelines (on pa ge 18).
4 Connect your PC to t he residentia l gateway using one of t he following methods:
Ethernet Connection. Connect one end of an Ethernet cable to t he Ethernet
port on your PC, a nd connect the other end to the Ethernet port on the back
of the residential gateway.
Wireless Connection. Make sure that your wireless device is powered up.
You will need to associate your wireless device with the residential gateway
once the residential gateway is operational. Follow the directions provided
with your wireless device for associating with a wireless access point. Make
sure that either the 2.4G or the 5G indicator is ON.
I n st all th e W irel ess Residen t ial Gateway
OL-30544-01 17
5 Locate the AC power cord provided with your residentia l ga teway. Connect the
barrel connector end of the power cord into the power input on t he back of the
residential gatewa y. Then, plug the other end of the power cord into an AC
outlet.
The residential gateway will perform an automatic search to locate and sign on
to the broadband data network. This process may take up to 2-5 minutes. The
residential ga teway will be ready for use when the Po we r, US/DS, and Online
LEDs on the front pa nel of the residential gateway stop blinking and rema in on
continuously.
6 Plug in and power on your PC and ot her home network devices. If one or more
of these devices uses wireless networking, the 2.4G or 5G LED on the residential
gateway should be on or blinking.
7 At t his point, the installation is complete, and you can begin surfing t he Internet.
Note: If your PC does not have Internet access, refer to How Do I Configure
TC P/IP Protocol? (on page 26) for information on how to configure your PC for
TCP/IP. For Internet devices other than PCs, refer to the DHCP or IP Address
configuration section of the User Guide or Operations Manual for those devices.
Chapter 2 Inst all ing the DOCS IS 3.0 Wireless Residential Gatew ay
18 OL-30544-01
MoCA Installation G uidelines
MoCA is an in-home distribution technology that leverages the coax cable networks
that exist in more t ha n 90% of US households. MoCA is an attractive option because
it provides a relatively low-cost method of getting DVR and other multimedia
sharing video services to multiple TVs within the home without additional cable
installation.
MoCA operates over the physical layer of the home coaxial cable plant in the 10 001500 MHz spectrum. Its infrastructure begins at the service provider’s drop cable at
the first passive splitter connected to the home coax network.
Recommended MoCA Installation Guidelines
The following guidelines are recommended for a home network prior to installation.
The maximum cable distance supported between the network coordinator and
the last outlet is 300 feet.
The maximum attenuation permitted between nodes is 25 dB.
Branches within the home-network should flow from secondary splitters.
Assess the home network and determine the data rates between coax outlets.
Sectionalize the individual MoCA nodes to validate proper operation of the
device’s MoCA interface.
Evaluate and certify the integrity of the coax cable plant between MoCA nodes.
Mo CA Ins t a lla tio n Guid e line s
OL-30544-01 19
Identify sources of noise and interference on the MoCA spectrum.
Re-qua lify a dditional coax outlets to support MoCA-enabled devices and
services.
Pre-Installation Instructions
Prior to installing MoCA, complete the following tasks:
1 Conta ct your service provider and ensure that the residentia l ga teway is enabled
for MoCA services.
2 Ensure that a MoCA filter has been has been installed by your service provider at
the home’s entry point, as shown in t he following illustration:
3 To log in to the residential gateway, enter http://192.168.0.1 in the web address
(URL) field of any browser and press the Enter key. Then enter the username
and password when prompted.
4 From the menu options, go to Gateway/Connections/MoCA and ensure that
MoCA is set to enable.
5 If you have not already done so, connect the coaxial cable from a wall cable
outlet within the home network to the Cable port on the rear panel of the
residential ga teway.
6 If you have not already done so, connect the AC power cord provided with your
residential ga teway. Connect the barrel connector end of the power cord into the
power input on the back of the residentia l gateway. Then, plug the other end of
the power cord into an AC outlet.
The residential gateway will perform an automatic search to locate and sign on
to the broadband data network. This process may take up to 2-5 minutes. The
residential ga teway will be ready for use when the Po we r, US/DS, and Online
LEDs on the front pa nel of the residential gateway stop blinking and rema in on
continuously.
Chapter 2 Inst all ing the DOCS IS 3.0 Wireless Residential Gatew ay
20 OL-30544-01
7 Wait a few seconds for the device to be discovered. When discovered, an LED
labeled MoCA should turn on. At this point, a MoCA node should be a ctive in
the network.
8 If you have not already done so, connect an Ethernet compatible device (for
exa mple, a set-top, computer, or PlayStation) to the Ethernet port on the
residential ga teway. The ONLINE LED s hould turn on and t he device should be
ready to use.
9 Follow the steps above to connect additional residential gateways to the
network; note that up 15 residential gateways can be added to a MoCA network.
10 From the user interface, you can monitor a limited number of parameters
ass ocia ted with the MoCA network. You ma y login at any time to check for
status or for troubleshooting purposes.
OL-30544-01 21
3 Chapter 3
Oper ation of Front Panel
Indicators
Special Co nditio ns ..............................................................................24
Introduction
This chapter des cribes the behavior of the front panel indicators when
the residential gateway is first powered up, during normal operations,
and in special conditions.
In Thi s Cha pte r
Initial Power On, Calibration, and Registration (AC Power
applied) ...............................................................................................22
Normal Op era tio ns (AC Pow er Applied) ........................................23
Chapter 3 Operation of Front Panel Indicators
22 OL-30544-01
Initial Power On, Calibration, and Registrat ion (AC
Part 1, High Speed Data Registration
Front Panel
Self
Downstream
Downstream
Ranging
Requesting
Request High
Data
Registration
1
POWER
On
On
On
On
On
On
On 2 DS
On
Blin king
On
On
On
On
On
3
US
On
Off
Off
Blin king
On
On
On
4
ONLINE
On
Off
Off
Off
Off
Blin king
On
5
ETHERNET
On
On or
On or
On or
On or
On or
On
6
2.4G
On
Blin king or
Blin king or
Blin king or
Blin king or
Blin king or
Blin king
7
5G
On
Blin king or
Blin king or
Blin king or
Blin king or
Blin king or
Blin king
8
WPS
Off
Off or
Off or
Off or
Off or
Off or
Off 9 MoCA
Off
Off , On , or
Off , On , or
Off , On , or
Off , On , or
Off , On , or
On
P ow er appl ied)
Writers: Duplicate this object and remove the original object from your book object.
Rename the topic description with the part number of your user guide.
The following chart illustrates the sequence of st ep s and the corresp onding
app ea ra nce of the residential ga tewa y front pa nel LED status indicators during
power up, calibration, a nd registration on the network when AC power is applied t o
the residential gateway. Use this chart to troubleshoot the power up, calibration, and
registration process of your residential gateway.
Note: After the residential gateway completes Step 7 (Data Network Registration
Complete), the residential gateway proceeds immediately to Normal Operations. See
Normal Operations (AC Power applied) (on page 23).
Front Pa nel LED Sta tus Indic ators Duri ng I nitia l P ow er Up, Ca libra tion, a nd
Registration
Step: 1 2 3 4 5 6 7
Tes t
Indicator
Scan
Signal Lock
IP Address
Speed Dat a
Provis ioning
File
Network
Complete
1-4
(Optional)
Blin king
Fast Blinking
Fast Blinking
Blin king
Blin king
Blin king
Fast Blinking
Fast Blinking
Blin king
Blin king
Blin king
Fast
Blin king
Fast
Blin king
Blin king
Blin king
Blin king
Fast Blinking
Fast Blinking
Blin king
Blin king
Blin king
Fast Blinking
Fast Blin king
Blin king
Blin king
Nor mal Oper a tions (AC Power Applied)
OL-30544-01 23
Norm al Operations (AC Pow er Applied)
being transferred between the consumer premise equipment
When data is being transferred between the CPE
When data is being transferred between the CPE
The following chart illustrates the appearance of the residential gatewa y front panel
LED status indicators during normal operations when AC power is applied to the
gateway.
Front Panel LED Status Indicators During Normal Conditions
Fr ont Pa ne l Indicator Normal Operations
1
POWER On
2
DS On
3
US On
4
ONLINE On
5
ETHERNET 1-4
6
2.4G
On - When a device is connected to an Ethernet port and no
data is being sent to or from the residential gateway
Blinks - When an Ethernet device is connected and data is
(CPE) and the wireless home gateway
Off - When no devices are connected to the Ethernet ports
Blinks - When the wireless access point is enabled and
operational
Fast Blinks -
and the wireless home gateway
Off - When the wireless access point is disabled by the user
7
5G
8
WPS
9
MoCA (Optional)
Note: In a ddition to the s tatus shown in the previous table, some service providers
use color-coded LEDs to indicate detailed channel bonding and data link status. For
additional information about color-coded LEDs, check with your service provider.
Blinks - When the wireless access point is enabled and
operational
Fast Blinks -
and the wireless home gateway
Off - When the wireless access point is disabled by the user
Off - When wireless setup is not active
Blinks - When wireless setup is active to add new wireless
clients on the wireless network
On - When MoCA devices are detected
Blinks - When MoCA data activity is present
Off - When no MoCA devices are detected
Chapter 3 Operation of Front Panel Indicators
24 OL-30544-01
Special C ondition s
The following chart describes the appearance of the residential gateway front panel
LED sta tus indicators during special conditions to show when you have been denied
network access.
Front Panel LED Status Indicators During Special Conditions
Fr ont Pa ne l Indicator Network Access Denied
1
POWER On
2
DS Flashes in unison with the US indicator
3
US Flashes in unison with the DS indicator
4
ONLINE Off
5
ETHERNET 1-4 Off - No CPE connected
(twice per second)
(twice per second)
On - CPE connected
Flash - CPE data activity
6
2.4G Slow Blinking
(once per second)
7
5G Slow Blinking
(once per second)
8
WPS Slow Blinking
(once per second)
9
MoCA
(Optional)
On, Off, or Blinking
OL-30544-01 25
This chapter describes the most common issues that may occur after
4 Chapter 4
Troubleshooting t he DOCSIS
Gateway
Tips for Improv ed Performa nce ........................................................32
3.0 Wireless Resid ential
Introduction
the residential gateway is installed and provides possible solutions
and tips for improved performance of the residential gateway.
In Thi s Cha pte r
Fre que nt ly Ask ed Questions .............................................................26
Common Troubleshooting Issues .....................................................31
Chapter 4 Troub leshooti ng the DOCSIS 3. 0 Wirel ess Residen t ial Gateway
26 OL-30544-01
Frequently Asked Q uestions
This section provides answers to common questions about the residential gateway.
How Do I Conf igure TC P /I P Protoc ol?
To configure TCP/IP protocol, you need to have an Ethernet Network Interface Ca rd
(NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a
communications protocol used to access the Internet. This sect ion cont a ins
instructions for configu ring TCP/IP on you r Internet devices to operate with the
residential gat eway in Microsoft Windows or Macintosh environment s.
TCP/IP protocol in a Microsoft Windows environment is different for each
operating system. Follow the appropriate instructions in this section for your
operating system.
Configuring TCP/ IP on Window s 7 Systems
1 Open Network Connections by clicking the Start button, and then clicking
Control Panel.
2 In the Search field, type adapter, and then, u nder Network and Sharing Center,
click View network connections.
3 Right-click the connection that you wa nt to change, and then click Properties. If
you are prompted for an administrator password or confirmation, type the
password or provide confirmation. The Local Area Connection Properties
window appears.
4 Click the Networking tab.
5 Under This connection uses the following items, click either Internet Protocol
Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6), and then click
Properties.
6 To specify IPv4 IP address settings, do one of the following:
To get IP settings automatically using DHCP, click Obtain an IP address
automatically, a nd then click OK.
To specify an IP address, click Use the following IP address, a nd then, in the
IP address, Subnet mask, a nd Default gateway fields, type the IP address
settings.
7 To specify IPv6 IP address settings, do one of the following:
To get IP settings automatically using DHCP, click Obtain an IPv6 address
automatically, a nd then click OK.
To specify an IP address, click Use the following IPv6 address, and then, in
the IPv6 address, Subnet prefix length, and the Default gateway fields, type
the IP address settings.
Frequently Asked Questions
OL-30544-01 27
8 To specify DNS server address settings, do one of the following:
To get a DNS server address automatically using DHCP, click Obtain DNS
server address automatically, and then click OK.
To specify a DNS server address, click Use the following DNS server
addresses, and t hen, in the Preferred DNS server and Alternate DNS server
fields, type the addresses of the primary and secondary DNS servers.
9 To cha nge advanced D NS, WINS, and IP set tings, click Advanced.
10 When you are finished, click OK.
11 Try to a ccess the Internet. If you cannot a ccess the Internet, contact your service
provider for further assistance.
Configuring TCP/ IP on Window s XP Sy s tems
1 Click Start, a nd depending on your Start menu setup, choose one of the
following options:
If you are using the Windows XP Default Start menu, choose Connect to,
choose Show all connections, and t hen go to Step 2.
If you are using the Windows XP Classic Start menu, select Settings, choose
Network Connections, click Local Area Connection, and then go t o Step 3.
2 Double-click the Local Area Connection icon in t he LAN or High-Speed Internet
section of t he Network Connections window.
3 Click Properties in the Local Area Connection Status window.
4 Click Internet Protocol (TCP/IP), and then click Properties in the Local Area
Connect ion Properties window.
5 Select both Obtain an IP address automatically and Obtain DNS server address
automatically in the Internet Protocol (TCP/IP ) Properties window, and t hen
click OK.
6 Click Yes to restart your computer when the Local Network window appears.
The computer restarts. The TCP/IP protocol is now configured on your PC, and
your Ethernet devices are ready for use.
7 Try to access the Internet . If you cannot access the Internet, contact your service
provider for further assistance.
Configuring TCP/ IP on Mac intosh Systems
1 Click the Apple icon in the upp er-left corner of the Finder. Scroll down to
Control Panels, a nd then click TCP/IP.
2 Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the
menu, and then click User Mode.
3 Click Advanced in the User Mode window, and then click OK.
4 Click the Up/Down selector arrows located to the right of the Connect Via
section of the TCP/I P window, and then click Using DHCP Server.
Chapter 4 Troub leshooti ng the DOCSIS 3. 0 Wirel ess Residen t ial Gateway
28 OL-30544-01
5 Click Options in the TCP/IP window, and then click Active in the TCP/IP
Options window.
Note: Make sure that the Load only when needed option is unchecked.
6 Verify that the Use 802.3 option located in t he upper-right corner of the TCP/IP
window is unchecked. If there is a check mark in t he option, uncheck the option,
and t hen click Info in the lower-left corner.
7 Is there a Hardware Address listed in this window?
If yes, click OK. To close the TCP/IP Control Panel window, click File, a nd
then scroll down to click Close. You have completed this procedure.
If no, you must power off your Macintosh.
8 Wit h the power off, simultaneously press a nd hold down t he Command
(Apple), Option, P, a nd R keys on your keyboard. Keeping those keys pressed
down, power on you r Macintosh but do not release these keys until you hea r the
Apple chime at least three times, then release the keys a nd let the computer
restart.
9 When your computer fully reboots, repeat Steps 1 through 7 to verify that all
TCP/IP settings are correct. If your computer still does not have a Hardware
Address, contact your authorized Apple dealer or Apple technical support center
for further assistance.
How Do I Renew the IP Address on My P C?
If your PC cannot access the Internet after the residentia l gateway is online, it is
possible that your PC did not renew its IP address. Follow the appropriate
instructions in this section for your operating system to renew the IP address on
your PC.
Renewing the IP Addres s on Windows 7 Sys tems
1 Click the Windows Start button.
2 Type cmd in the Search field. The cmd window a ppears.
3 Type ipconfig /renew and press Enter to renew the IP a ddress of the computer.
Renewing t he IP Addres s on Windows XP Sy s tems
1 Click Start, a nd then click Run. The Run window appears.
2 Type cmd in the Open field and click OK. A window with a command prompt
appears.
3 Type ipconfig /release at the C:/ prompt and press Enter. The system releases
the IP address.
4 Type ipconfig /renew at the C:/ prompt and press Enter. The system displays a
new IP address.
Frequently Asked Questions
OL-30544-01 29
5 Click the X in the upper-right corner of the window t o close the Command
Prompt window. You have completed this procedure.
Note: If you cannot access the Internet, contact your service provider for further
assistance.
Renewing the IP Addres s on M ac intosh Systems
1 Close all open programs.
2 Open your Preferences folder.
3 Drag the tcp/ip preferences file to the Tras h.
4 Close all open windows and empty the Trash.
5 Restart your computer.
6 As your computer starts, simultaneously press and hold down the Command
(Apple), Option, P, a nd R keys on your keyboard. Keeping those keys pressed
down, power on you r Macintosh but do not release these keys until you hea r t he
Apple chime at least three times, release the keys and let the computer restart.
7 When your computer fully reboots, click the Apple icon in t he u pper-left corner
of the Finder. Scroll down to Control Panels, and t hen click TCP/IP.
8 Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the
menu, and then click User Mode.
9 Click Advanced in the User Mode window, and then click OK.
10 Click the Up/Down selector arrows located to the right of the Connect Via
section of the TCP/IP window, and then click Using DHCP Server.
11 Click Options in the TCP/IP window, and then click Active in the TCP/IP
Options window.
Note: In some cases, the Load only when needed option does not appear. If it
appears, select the option. A check mark appea rs in t he option.
12 Verify that the Use 802.3 op tion located in the upper-right corner of the TCP/IP
window is not selected. If there is a check mark in the option, select the option to
clear the check mark, and then click Info in the lower-left corner.
13 Is there a Ha rdware Address listed in this window?
If yes, click OK. To close the TCP/IP Control Panel window, click File, a nd
then scroll down to click Close.
If no, repeat these instructions from Step 6.
14 Reboot your computer.
Chapter 4 Troub leshooti ng the DOCSIS 3. 0 Wirel ess Residen t ial Gateway
30 OL-30544-01
What if I Do N ot S ubscri be to C able TV ?
If cable TV is available in your area, data service may be made available with or
without subscribing to cable TV service. Contact your local service provider for
complete information on cable services, including high-speed Internet access.
How Do I A rrange f or Insta lla tion?
Call your service provider to inquire about professional installation. A professional
installation ensures proper cable connect ion to the residential gateway and to your
PC, and it ensures the proper configuration of all hardware and software sett ings.
Contact your service provider for more information about installation.
How Does the Wireless Residential Gateway Connect to My C omputer?
The residential gateway connects to the 10/100/1000BASE-T Ethernet port on your
PC. To use the Ethernet interface, your PC needs Ethernet cards. These cards are
available from your local PC or office supply retailer, or from your service provider.
For best performance over an Ethernet connection, your PC should be equipped with
a Gigabit Ethernet card.
Af ter My Wireless Residential Gateway Is Connected, How Do I Access the Internet?
Your local service provider becomes your Internet service provider (ISP). They offer
a wide range of services including email, chat, news, and information services. Your
service provider will provide the software that you will need.
Can I W atch TV and Surf the Internet at the Sam e Tim e?
Absolutely! If you subscribe to cable television service, you can watch TV and use
your residentia l ga teway at the same time by connecting your TV and your
residential ga teway to the cable network using an optional cable signal splitter.
Common Troubleshooting Issue s
OL-30544-01 31
Common Trouble shooting Issues
This section describes common problems and offers solutions.
I don't understand the front panel status indicators
See Operation of Front Panel Indicators (on pa ge 21), for more detailed information
on front panel LED sta t us indicator opera tion and function.
The Wi reless Residential Gateway does not register an E thernet connection
Try one of the following solutions:
Verify that your computer has an Et hernet card and that the Et hernet driver
software is properly installed. If you purchase and install an Ethernet card,
follow the installation instructions very carefully.
Verify the status of the front panel status indicator lights.
The Wireless Residential Gateway does not register an E thernet connection after connec ting to a hub
If you are connecting multiple PCs to the residential gateway, you should first
connect the residential gat eway to the uplink port of the hu b using the correct
crossover cable. The LINK LED of the hub will illuminate continuously.
The Wireless Residential Gateway does not register a cable conn ect io n
The residential gateway works wit h a sta ndard, 75-ohm, RF coaxial cable. If you are
using a different cable, your residential gateway will not function properly. Contact
your service provider to determine whether you are using the correct cable.
Chapter 4 Troub leshooti ng the DOCSIS 3. 0 Wirel ess Residen t ial Gateway
32 OL-30544-01
Tips for Improved Performance
If your residential gateway does not perform as expected, the following tips may
help. If you need further assistance, contact your service provider.
Verify that the plug to your residential gateway AC power is properly inserted
into an electrical outlet.
Verify that your residential gateway AC power cord is not plugged into an
electrical outlet that is controlled by a wall switch. If a wall switch controls the
electrical outlet, make sure the switch is in the ON position.
Verify that the ONLINE LED status indica t or on the front panel of your
residential gateway is illuminated.
Verify that your cable service is active and that it supports two-way service.
Verify that all cables are properly connected, and that you are using the correct
cables.
If you a re u sing t he Ethernet connection, verify that your TCP/ IP is properly
installed and configured.
Verify that you have called your service provider and given them the serial
number and MAC address of your residential gatewa y.
If you are using a cable signal splitter so that you can connect the residential
gateway to other devices, remove the splitter and reconnect the cables so that the
residential ga teway is connected directly to the cable input. If the residential
gatewa y now functions properly, the cable signal splitter may be defective and
ma y need to be replaced.
If you are connected to your PC wit h an Ethernet connect ion, your PC should be
equipped with a Gigabit Ethernet card for best performance.
OL-30544-01 33
Introduction
5 Chapter 5
Customer Information
If you have technical questions, call Cisco Services for assistance.
Follow the menu options to speak with a service engineer.
Access your company's extranet site to view or order additional
technical publications. For a ccessing inst ructions, contact the
representative who ha ndles your a ccount. Check your extranet site
often as the informa tion is updat ed frequently.
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P r oduct and ser vice av ai l abi li ty are s ubj ect to change without not i ce.
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November 2014
Part Number OL-30544-01
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