Cisco DPC3848, DPC3848V, DPC3848VM User Manual
OL-30544-01
Cisco Model DPC3848, DPC3848V,
and DPC3848VM DOCSIS 3.0 24x8
Wireless Residential Gateway
Us er Guide
Please R ead
Important
Read this entire guide. If this guide provides installation or operation instructions,
give particular attention to all safety statements included in this guide.
Notices
T rademark Acknowledgm ents
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its
affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this
URL: www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable
Television Laboratories, Inc. The Wi-Fi Protected Setup mark is a mark of the Wi-Fi
Alliance.
Other third party trademarks mentioned are the property of their respective owners.
The use of the word partner does not imply a partnership relationship between
Cisco and any ot her company. (1 1 10R)
Publication Disclaimer
Cisco Systems, Inc. assumes no responsibility for errors or omissions that may
appear in this publication. We reserve the right to change this publication at any
time without notice. This document is not to be const rued as conferring by
implication, estoppel, or otherwise any license or right under any copyright or
pat ent , whether or not the use of any information in this document employs an
invention claimed in any existing or later issued patent.
Disclaimer
The maximum performance for wireless is derived from IEEE Standard 802.11
specifications. Actual performance can vary, including lower wireless network
ca pacity, data t hroughput rate, range and coverage. Performance depends on ma ny
factors, conditions and variables, including distance from the access point, volume of
network traffic, building materials and construction, operating system used, mix of
wireless products used, interference and other adverse conditions.
Software and Firmware Use
The software described in this document is protected by copyright law and
furnished to you under a license agreement. You may only use or copy this software
in accordance with the terms of your license agreement.
The firmware in this equipment is protected by copyright law. You may only use the
firmware in the equipment in which it is provided. Any reproduction or distribution
of this firmware, or any portion of it, without our express written consent is
prohibited.
Copyright
© 2014 Cisco Systems, Inc. All rights reserved.
Informa tion in this p ublication is subject to change withou t not ice. No part of this
publication may be reproduced or transmitted in any form, by photocopy,
microfilm, xerography, or any other means, or incorporated into any information
retrieval system, electronic or mechanical, for any purpose, without the express
permission of Cisco Systems, Inc.
Notice to Installer s
The servicing i nstructions in this notice a re for use by quali fi ed ser vi ce personnel only. To reduce the
risk of electric shock, do not perform any servicing other tha n tha t contained in the operating
instructions, unless you are qualified to do so.
Notice à l’atten t ion des installateurs d e réseaux câblés
Les instructions rela ti ves a ux interventi ons d ’entr eti en, fournies dans la présente notice, s’ad ressent
exclusivement au personnel techni que qualifié. Pour r éd uire les ri sques d e chocs électriques, n’ effectuer
aucune interventi on autr e que cell es d écri tes dans le mode d 'emploi et les instructi ons rela tives au
fonctionnement, à moins que vous ne s oyez qual ifié pour ce fa i re.
Mitteilung für CA TV -Techniker
Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes
Fachper sonal bestimmt. Um d ie Gefahr eines el ektrischen Schlags zu reduzier en, sollten Si e keine
Wartungsarbeiten durchführen, die nicht ausdr ückl ich in d er B edienungsanleitung aufgeführt si nd,
außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
Aviso a los instaladores de sistem as CA TV
Las instrucciones de reparación contenidas en el presente avi so son par a uso exclusivo por parte de
pers ona l de ma nteni miento cua lificado. Con el fin de red uci r el r iesgo de d esca rga el éctrica, no reali ce
ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a
menos que posea la cualificación necesaria para hacerlo.
20080814_Installer820_Intl
OL-30544-01 iii
Contents
IMPORTANT SAFETY INSTRUCTIONS v
United States FCC Compli ance viii
About This Guide x
Introducing the DOCSIS 3.0 Wireless Residential Gateway 1
Introduction ......................................................................................................................... 2
What's In th e Carto n? .......................................................................................................... 3
Fro nt Panel Description ...................................................................................................... 4
Back Panel Desc ription ....................................................................................................... 6
Top Panel Desc ription......................................................................................................... 8
Installing the DOCSIS 3.0 Wireless Residential Gateway 9
Installation P reparatio ns ................................................................................................... 10
Install the Wir el ess Res idential Gateway ........................................................................ 15
MoCA Installation Guid elines .......................................................................................... 18
Operation of Front Panel Indicators 21
Initial Po we r On, Calibratio n, and Registratio n (AC Powe r applied) ........................... 22
Normal Op era tio ns (AC Pow er Applied) ....................................................................... 23
Special Co nditio ns ............................................................................................................. 24
Troubleshootin g the DOCSIS 3.0 Wireless Residential Gateway 25
Fre que nt ly Ask ed Questions ............................................................................................ 26
Common Troubleshooting Issues .................................................................................... 31
Tips for Improv ed Performa nce ....................................................................................... 32
Cus tomer In fo rma tion 33
IMPORTANT SAFETY INSTRUCTIONS
OL-30544-01 v
IMPORTANT SAFETY INSTRUCTIONS
1)
Read these ins tr uctions.
4)
Follow all instructions.
5)
Do not use this apparatus near water.
10)
Protect the power cord from being walked on or pinched particularly at plugs,
12)
Use only with the cart, stand, tripod, bracket, or table specified by the
damaged, liquid has been spilled or objects have fallen into the apparatus, the
WARNI NG: Avoid e lectric shock a nd f ire hazard! If this p r oduc t conne cts to coaxia l
cable wiring, be sure the cable system is grounded (earthed). Grounding provides
2) Keep these i nstructi ons.
3) Heed all warnings.
6) Clean only with dr y cloth.
7) Do not block a ny ventilation openings. Install in a ccorda nce with the
ma nufacturer' s instructi ons.
8) Do not install near any heat sources such as radiators, heat registers, stoves, or
other apparatus (including amplifiers) that produce heat.
9) Do not d efeat the safety pur pose of the pol ariz ed or ground ing-type plug. A
polar ized plug ha s two bla des with one wid er than the other. A grounding-type
plug has two blades and a third grounding prong. The wide blade or the third
prong is provided for your safety. If the provided plug does not fit into your
outl et, consult an electrician for repla cement of the obsolete outlet.
convenience recepta cl es, and the point w her e they exi t from the a ppa ratus.
11) Only use a ttachments/a ccessories specified by the ma nufa cturer .
manufacturer, or sold with the apparatus. When a cart is used, use ca uti on when
moving the cart/apparatus combination to avoid injury from tip-over.
13) Unplug this apparatus during lightning storms or when unused for long periods
of time.
14) Refer all servicing to qualified service personnel. Servicing is requir ed when the
apparatus has been damaged in any way, such as a power-suppl y cor d or pl ug is
apparatus has been exposed to rain or moisture, does not operate normally, or has
been d ropped.
P ower Source W arni ng
A label on this product indicates the correct power source for this product. Operate this product only
from an electri ca l outl et w ith the vol tage and frequency i ndicated on the product l abel. If you are
uncertain of the type of power supply to your home or business, consult your service provider or your
local power company.
The AC inlet on the unit must remain accessible and operable at all times.
Ground the Product
some protection against voltage surge s and b uilt-up static charges.
IMPORTANT SAFETY INSTRUCTIONS
vi OL-30544-01
WARNING: Avoid e lec tr i c shoc k and fir e haz a r d! Do not overload AC p ower/ma ins,
ension cords, or integral convenience receptacles. For products that require
WARNING: Avoid e le ct r ic sho ck a nd fire hazard! Do not ex pose this product to
WARNING: Avoid ele ctr ic shock a nd f ire ha z a r d! U np lug thi s pr oduct befor e cl e a ning .
Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning
WARNING: Avoid e le ct r ic sho ck a nd fire hazard! Neve r p ush ob jects through the
P rotect the P roduct from Lightning
In add ition to di sconnecti ng the AC power from the wa ll outlet, di sconnect the signal inputs.
Verify the Power Source from the On/Off Power Light
When the on/off power light is not illumina ted , the a ppar atus may still be connected to the power
source. The l ight may go out when the appa ratus i s turned off, r egar dless of whether it is still plugged
into an AC power source.
Eli mi nate AC Power/Mains Overloads
outlets, ext
battery power or other power sources to operate them, refer to the operating
instr uctions f or those p roducts.
Provide V entilation and Select a Location
Remove all pa ckaging ma ter ial befor e a pplying pow er to the product.
Do not place this apparatus on a bed, sofa, rug, or similar surface.
Do not pla ce this apparatus on an unstable surface.
Do not insta ll this a ppar atus in an enclosure, such as a bookcase or r ack, unless the installation
provides proper ventilation.
Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or
other objects on top of this product.
Do not block ventilation openings.
Opera ting E nvi ronm ent
This product is designed for operation indoors with a temperature range from 32° to 104° F (0° to 40°C).
Each product should have adequate spacing on all sides so tha t the cooling air vents on the cha ssis are
not blocked.
P rotect from E xpos ure to Moisture and Fore ign O bject s
dripping or splashing liq uids, rain, or moisture. Objects filled with liquids, such as
vases, should not be placed on this apparatus.
device (dust r emove r) to clean this product.
openings in this p roduct. Foreign objects can cause electrical shorts that can result in
electric shock or fire.
IMPORTANT SAFETY INSTRUCTIONS
OL-30544-01 vii
Service Warnin gs
WARNING: Avoid e lec tr i c shoc k! Do not open the cover of this p r oduct. Op e ning or
removing the cover may e xp ose you to dangerous voltage s. If you ope n the cover, your
warranty will be void. This product contains no user-serviceable parts.
Check Product Safety
Upon completion of any service or r epair s to this product, the ser vi ce technician must perfor m safety
checks to d etermine that this product is in proper operating cond ition.
P rotect the P roduct W hen Movi ng It
Always disconnect the power source when moving the apparatus or connecting or d isconnecting
cabl es.
United Sta te s FCC Complianc e
viii OL-30544-01
United S tates FCC Compliance
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against such interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy. If not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by
turning the equipment OFF and ON, the user is encouraged to try to correct the interference
by one or more of the followin g measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the service provider or an experienced radio/television technician for help.
An y changes or modifications not expressly approved by Cisco Systems, Inc. , could void the
user's authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below is a
requirement of the FCC and is intended to supply you with information regarding the FCC
approval of this device. The phone numbers listed are for FCC-related questions only and not
intended for questions regarding the connection or operation for this device. Please contact your
service provider for any questions you may have regarding the operation or installation of this device.
De cla ration of Conform it y
This device complies with Part 15 of FCC
Rules. Operation is subject to the following
two condition s: 1) the dev ice m ay not cause
harmful interference, and 2) the device must
accept any interference received, including
interference that may cause undesired
operation.
Canada EMI R egulation
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.
DOCSIS 3.0 Wireless Residential Gateway
Model(s): DPC3848 DPC3848V
DPC3848VM
Manufactured by: Cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134 USA
United Sta te s FCC Complianc e
OL-30544-01 ix
2.4 G and 5 G Wi-Fi
The equipment operates in the 2400-to-2483.5 MHz, the 5150-to-5350 MHz, and the 5470-to5725 MHz frequency range.
RF Exposure Statements
Note: This transmitter must not be co-located or operated in conjunction with any other
antenna or transmitter. This equipment should be installed and operated with a minimum
distance of 7.9 inches (20 cm) between the radiator and your body. For products available in
the USA/Canada market, only channels 1-11 can be operated. The selection of other channels
is not possible.
US
This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1
(American National Standards Institute) limits. The evaluation was based in accordance with
FCC OET Bulletin 65C rev 01.01 in compliance with Part 2.1091 and Part 15.27. The minimum
separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain
compliance.
Canada
This system has been evaluated for RF exposure for humans in reference to Canada Health
Code 6 (2009) limits. The evaluation was based on evaluation per RSS-102 Rev 4. The
minimum separation distance from the antenna to general bystander is 7.9 inches (20 cm) to
maintain compliance.
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