Cisco DPC3829, DPC3829M User Manual
OL-30545-01-01
Cisco Model DPC3829 and
DPC3829M DO CSI S 3.0 8x4
Wireless Residential Gateway
Us er G uide
Please R ead
Important
Read this entire guide. If this guide provides installation or operation instructions,
give particular attention to all safety statements included in this guide.
Notices
T rademark Acknowledgments
Cisco a nd the Cisco logo are trademarks or registered trademarks of Cisco and/or its
affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this
URL: www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable
Television Laboratories, Inc. PacketCable is a trademark of Cable Television
Laboratories, Inc. The Wi-Fi Protected Setup ma rk is a mark of the Wi-Fi Alliance.
Wi-Fi Protected Setup is a tradema rk of the Wi-Fi Alliance.
Other third party trademarks mentioned are the property of their respective owners.
The use of the word partner does not imply a partnership relationship between
Cisco and any other company. (1110R)
Publication Disclaimer
Cisco Systems, Inc. assumes no responsibility for errors or omissions that may
appear in this p ublication. We reserve the right t o cha nge this publica tion a t any
time without notice. This document is not to be construed as conferring by
implication, estoppel, or otherwise any license or right under a ny copyright or
patent, whether or not the use of a ny information in this document emp loys an
invention claimed in any existing or later issued patent.
Disclaimer
The maximum performance for wireless is derived from IEEE Standard 802.11
specifications. Actual performance can vary, including lower wireless network
ca p acit y, data throu ghput ra te, range and coverage. Perf ormance depends on ma ny
factors, conditions and variables, including distance from the access point, volume of
network traffic, building materials and construction, operating system used, mix of
wireless products used, interference and other adverse conditions.
Software and Firmware Use
The software described in this document is protected by copyright law and
furnished to you under a license agreement. You may only use or copy this software
in accorda nce with the terms of your license agreement.
The firmware in this equipment is protected by copyright law. You may only use the
firmware in the equipment in which it is provided. Any reproduction or distribution
of this firmware, or any portion of it, without our express written consent is
prohibited.
Copyright
© 2014 Cisco Systems, Inc. All rights reserved.
Information in this publication is subject to change withou t notice. No part of this
publication may be reproduced or transmitted in any form, by photocopy,
microfilm, xerography, or any other means, or incorporated into any information
retrieval system, electronic or mechanical, for any purpose, without the express
permission of Cisco Systems, Inc.
Notice to Installer s
The ser vicing i ns tructi ons in thi s notice a r e for use by qual i fied ser vi ce personnel only. T o reduce the
ri sk of electric shock, do not perform any servicing other than tha t contained i n the operating
instructions, unless you are qualified to do so.
Notice à l’atten t ion des installateur s de réseaux câb lés
Les instr uctions relati ves aux i nterventions d ’ entreti en, four ni es dans la présente notice, s’ a d r essent
exclusi vement a u personnel technique quali fié. Pour r éd ui r e les r i sques de chocs électriques, n’ effectuer
aucune i ntervention autr e que celles d écrites da ns le mode d'emploi et les instructions relati ves a u
fonctionnement, à moi ns que vous ne soyez qualifié pour ce fa ire.
Mitteilung für CA TV -Techniker
Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes
Fachpers onal bestimmt. Um d ie Gefa hr eines elektrischen Schl a gs zu r ed uz i er en, sollten Sie keine
Wartungsarbeiten d urchführen, d i e nicht ausdrücklich in der B ed i enungsanleitung aufgeführt sind,
außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
Aviso a los instaladores de sistem as CA TV
Las instr ucciones d e r epa r a ción contenidas en el pres ente a vis o son para uso exclusi vo por pa r te de
pers onal de ma ntenimi ento cua l ifi cado. Con el fin de r ed ucir el r i esgo de descarga eléctrica , no rea lice
ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a
menos que posea la cualificación necesaria para hacerlo.
20080814_Installer820_Intl
OL-30545-01-01 iii
Contents
IMPORTANT SAFETY INSTRUCTI ONS v
United States F CC Compliance viii
About This Guide xii
Introducing the DOCSIS Wireless Residential Gateway 1
Introduction ......................................................................................................................... 2
What's In t he Carto n? .......................................................................................................... 3
Front Panel Description ...................................................................................................... 4
Bottom Panel Desc riptio n ................................................................................................... 6
Top Panel Desc riptio n ......................................................................................................... 7
Back Panel Desc riptio n ....................................................................................................... 8
Installing the DOCSIS Wireless Residential Gateway 11
Installation P reparatio ns ................................................................................................... 12
Install the Wir eless Res idential Gateway ........................................................................ 17
MoCA Installati on Guid eli nes .......................................................................................... 20
Operation of Front Panel Indicators 23
Initial Po wer On, Cali bratio n, and Reg istratio n (AC Power applied) ........................... 24
Normal Op era tions (AC Pow er Applied) ....................................................................... 25
Special Conditio ns ............................................................................................................. 27
Troubleshooting the DOCSIS Wir eless Residential Gateway 29
Fre quently Ask ed Questio ns ............................................................................................ 30
Common Troubleshooting Issues .................................................................................... 35
Tips for Improved Pe rforma nce ....................................................................................... 36
Cus tomer In fo rma tion 37
United Sta te s FCC Complianc e
OL-30545-01-01 v
IMPORTANT SAFETY INSTRUCTIONS
1)
Read these i nstructions.
4)
Follow all instructions.
5)
Do not use this apparatus near water.
10)
Protect the power cord from being walked on or pinched particularly at plugs,
12)
Use only with the cart, stand, tripod, bracket, or table specified by the
manufacturer, or sold with the apparatus. When a cart is used, use caution when
damaged, liquid has been spilled or objects have fallen into the apparatus, the
WARNI NG: Avoid electr i c shock a nd fir e ha zard! If this product connects to coaxial
cable wiring, be sure the cable system is grounded (earthed). Grounding provides
2) Keep these instructions.
3) Heed all warnings.
6) Clean onl y with dry cloth.
7) Do not block any venti lati on openings. Insta ll in a ccor d a nce with the
ma nufa cturer's instr uctions.
8) Do not install near any heat sources such as radiators, heat registers, stoves, or
other apparatus (including amplifiers) that produce heat.
9) Do not defea t the safety pur pose of the pol a r i z ed or ground i ng-type plug. A
polari z ed plug has tw o blades with one w ider than the other. A groundi ng-type
plug has two blades and a third grounding prong. The wide blade or the third
prong are provided for your safety. If the provided plug does not fit into your
outl et, consult a n el ectr i cia n for r epla cement of the obs olete outl et.
convenience receptacl es, and the point where they exit from the apparatus.
11) Only use attachments/accessor i es specifi ed by the manufa ctur er .
moving the cart/apparatus combination to avoid injury from tip-over.
13) Unplug this apparatus during l ightning storms or when unused for long periods
of time.
14) Refer a l l servici ng to qualified service per sonnel. Servici ng is requi r ed w hen the
apparatus has been damaged in any way, such as a power-supply cor d or plug i s
apparatus has been exposed to rain or moisture, does not operate normally, or
has been dropped.
Power Source Warning
A label on this product indicates the correct power source for this product. Operate this product only
from an electrica l outlet w i th the voltage and frequency ind i cated on the product la bel. If you ar e
uncertain of the type of power supply to your home or business, consult your service provider or your
local power company.
The AC inlet on the unit must remain accessible and operable at all times.
Ground the Product
some protection against voltage surges and built-up static charges.
United Sta te s FCC Complianc e
vi OL-30545-01-01
WARNI NG: Avoi d e le ctric shock a nd fire haz a rd! Do not ov e r loa d AC p ow e r /ma ins,
WARNI NG: Avoid e lectr ic shock a nd fir e haz ar d! Do not ex pose this p roduct to
WARNI NG: Avoid electr i c shock a nd fir e ha zar d! Unplug this pr oduct b efore cle a ning.
Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning
WARNI NG: Avoid e lectr ic shock a nd fir e haz ar d! Ne ver p ush ob jects thr ough the
P rotect the P roduct from Lightni ng
In a d d iti on to d i sconnecting the AC power from the w all outlet, disconnect the signal inputs.
Verify the Power Source from the On/Off Power Light
When the on/off power light is not illumina ted, the appar a tus ma y sti ll be connected to the pow er
source. The li ght may go out when the apparatus is turned off, regardless of whether it is still plugged
into an AC power source.
Eli mi nate AC Power/Mains Overloads
outlets, extension cords, or integral convenience receptacles. For products that require
battery power or other power sources to operate them, refer to the operating
instruct ions for those p roduct s.
Provide V entilation and Select a Location
Remove a ll packa ging ma teri a l before applying power to the prod uct.
Do not place this apparatus on a bed, sofa, rug, or similar surface.
Do not place this apparatus on an unstable surface.
Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation
provides proper ventilation.
Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or
other objects on top of this product.
Do not bl ock ventil a ti on openings.
Opera ting E nvi ronm ent
This product is designed for operation indoors with a temperature range from 32° to 104° F (0° to 40°C).
Each product should have adequate spacing on all sides so that the cooling air vents on the chassis are
not blocked.
P rotect from E xpos ure to Moisture and Forei gn Obj ects
dripping or splashing liquids, rain, or moisture. Objects filled w ith liquids, such as
vases, should not be placed on this apparatus.
device (dust re mover) to clean this product.
openings in this product. Foreign objects can cause e lectrical shorts that can result in
electric shock or fire.
United Sta te s FCC Complianc e
OL-30545-01-01 vii
Service Warnin gs
WARNI NG: Avoid electr i c shock! Do not op e n the cove r of this p roduct. Op ening or
removing the cove r may expose you to dangerous voltages. If you open the cover, your
warranty will be void. This product contains no user-serviceable parts.
Check Product Safety
Upon completion of any service or r epa i r s to this prod uct, the service techni cian must perfor m sa fety
checks to determine tha t thi s product is i n proper opera ting condition.
P rotect the P roduct W hen Moving I t
Always disconnect the power source w hen movi ng the appar a tus or connecti ng or disconnecting
cables .
United Sta te s FCC Complianc e
viii OL-30545-01-01
United S tates FCC Compliance
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against such interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy. If not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by
turning the equipment OFF and ON, the user is encourag ed to try to correct the interference
by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the service provider or an experienced radio/television technician for help.
An y changes or modifications n ot expressly approved b y Cisco Sy stems, Inc. , could void the
user's authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below is a
requirement of the FCC and is intended to supply you with information regarding the FCC
approval of this device. The phone numbers listed are for FCC-related questions only and not
intended for questions regarding the connection or operation for this device. Please contact your
service provider for any questions you may have regarding the operation or installation of this device.
Dec larat ion of Conform ity
This device complies with Part 15 of FCC
Rules. Operation is subject to the following
two conditions: 1) the dev ice may not cause
harmful interference, and 2) the device must
accept any interference received, including
interference that may cause undesired
operation.
Canada EMI Regulation
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.
DOCSIS Wireless Residential Gateway
Model(s): DPC3829 DPC3829M
Manufactured by: Cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134 USA
United Sta te s FCC Complianc e
OL-30545-01-01 ix
RF Exposure Statements
Note: This transmitter must not be co-located or operated in conjunction with any other
antenna or transmitter. This equipment should be installed and operated with a minimum
distance of 7.9 inches (20 cm) between the radiator and your body. For products available in
the USA/Canada market, only channels 1-11 can be operated. The selection of other channels
is not possible.
US
This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1
(American National Standards Institute) limits. The evaluation was based in accordance with
FCC OET Bulletin 65C rev 01.01 in compliance with Part 2.1091 and Part 15.27. The minimum
separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain
compliance.
Canada
This system has been evaluated for RF exposure for humans in reference to Canada Health
Code 6 (2009) limits. The evaluation was based on evaluation per RSS-102 Rev 4. The
minimum separation distance from the antenna to general bystander is 7.9 inches (20 cm) to
maintain compliance.
National Restrictions
20100527 FCC DSL_Domestic
This product is for indoor use only .
USA/Canada
This system has been evaluated for RS-210. When operating this system, adhere to the
following requirements:
When operating in the band 5150-5250 MHz, the device is only for indoor use to reduce
the potential for harmful interference to co-channel mobile satellite systems.
The maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-
5725 MHz shall comply with the EIRP limit.
The maximum antenna gain permitted for devices in the band 5725-5825 MHz shall
comply with the EIRP limits specified for point-to-point and non point-to-poin t
operation as appropriate.
Users should also be advised that high-power radars are allocated as primary users (i.e.
priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars
could cause interference and/or damage to LE-LAN devices.
United Sta te s FCC Complianc e
x OL-30545-01-01
Operation in the 5600- 5650 MHz b and in the US is not permitted at this time to avoid
interference with Terminal Doppler Weather Radar systems operated by the FAA. This
requirement is applicable to systems installed indoors or outdoors. Note: Industry
Canada also restricts operation of this band per RSS-210. Systems being installed
outdoors are subject to the following restrictions:
– Systems must be professionally installed by trained qualified engineer or technicians.
– Systems must be installed per the recommended guidelines in the installation guide
for the outdoor system s.
– The use of non-approved Cisco antenn as or un authorized modifications could affect
the operation of the system and result in interference to the TDWR and as such the
operator could be held liable for such interference.
Ce système a été évalué pour les normes radioélectriques RS-210. Lorsque vous exploitez ce
système, respectez les exigences listées ci-dessous.
Quand l'appareil est exploité dans la bande 5150-5250 MHz, il peut uniquement être
utilisé à l'intérieur pour réduire le risque de brouillage préjudiciable qui pourrait affecter
les systèmes satellites portables sur la même voie.
Le gain d'antenne maximal permis dans le cas des appareils utilisant les bandes 5250-
5350 MHz et 5470-5725 MHz doit être conforme à la limite PIRE (EIRP).
Le gain d'antenne maximal permis dans le cas des appareils utilisant la bande 5725-5825
MHz doit être conforme aux limites PIRE (EIRP) précisées pour les activités point à point
et non point à point, le cas échéant.
Les utilisateurs doivent aussi savoir que les radars haute puissance sont les utilisateurs
prin cipaux (c. -à-d. les utilisateurs prioritaires) des bandes 5250-5350 MHz et 5650-5850
MHz et que ces appareils sont susceptibles de causer des parasites ou des dommages aux
dispositifs LE-LAN.
Le fonctionnement en 5600 - bande 5650 MHz aux Etats-Unis n'est pas autorisée à ce
moment pour éviter les interférences avec Doppler systèmes radar météorologiques
terminal exploité par la FAA. Cette exigence est applicable aux systèmes à l'intérieur ou à
l'extérieur installés. Note: Industrie Canada procède également à l'exploitation de cette
bande par RSS-210. Systèmes étant installés à l'extérieur sont soumis aux restrictions
suivantes:
– Les systèmes doivent être installés professionnellement par l'ingénieur ou technicien
formé et qualifié.
– Les systèmes doivent être installés selon les directives recommandées dans le guide
d'installation pour les systèmes extérieurs.
– L'utilisation d'antennes non approuvées par Cisco ou modification non autorisée
pourrait affecter le fonctionnement du système et entraîner des interférences dans la
TDWR et en tant que telle l'opérateur peut être tenu pour responsable de cette
atteinte.
United Sta te s FCC Complianc e
OL-30545-01-01 xi
France
For 2.4 GHz, the output power is restricted to 10 mW EIRP when the product is used
outdoors in the band 2454 - 2483.5 MHz. There are no restrictions when used in other parts of
the 2.4 GHz band. Check http://www.arcep.fr/ for more details.
Pour la bande 2,4 GHz, la puissance est limitée à 10 mW en p.i.r.e. pour les équipements
utilisés en extérieur dans la bande 2454 - 2483,5 MHz. Il n'y a pas de restrictions pour des
utilisations dans d'autres parties de la bande 2,4 GHz. Consultez http://www.arcep.fr/ pour
de plus amples détails.
Italy
This product meets the National Radio Interface and the requirements specified in the
National Frequency Allocation Table for Italy. Unless this wireless LAN product is operating
within the boundaries of the owner's property, its use requires a “general authorization.”
Please check http: //www.comuni cazioni.it/it/ for more details.
Questo prodotto è conforme alla specifiche di Interfaccia Radio Nazionali e rispetta il Piano
Nazionale di ripartizione delle frequenze in Italia. Se non viene installato all 'interno del
proprio fondo, l'utilizzo di prodotti Wireless LAN richiede una “Autorizzazione Generale”.
Consultare http://www.comuni cazi oni. it/i t/ per mag g iori dettagli.
Latvia
The outdoor usage of the 2.4 GHz band requires an authorization from the Electronic
Communications Office. Please ch eck http: //www. esd.lv for more details.
Antennas
2,4 GHz frekvenču joslas izmantošanai ārpus telpām nepieciešama atļauja no Elektronisko
sakaru direkcijas. Vairāk informācijas: http://www.esd.lv.
Note: The regulatory limits for maximum output power are specified in EIRP. The EIRP level
of a device can be calculated by adding the gain of the antenna used (specified in dBi) to the
output power available at the connector (specified in dBm).
Use only the antenna supplied with the product.
20110311_CE_Gateway
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