Cisco DPC3828, EPC3828 User Manual
OL-29159-01
Cisco Model DPC3828/EPC3828
DOCSIS/EuroDOCSIS 3.0 8x4
Wireless Residential Gateway
Us er Guide
Please R ead
Important
Please read this entire guide. If this guide provides installation or operation
instructions, give particular attention to all safety statements included in this guide.
Notices
T rademark Acknowledgm ents
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its
affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this
URL: www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable
Television Laboratories, Inc. EuroDOCSIS, EuroPacketCable, and PacketCable are
trademarks of Cable Television Laboratories, Inc. The Wi-Fi Protected Setup mark is
a mark of the Wi-Fi Alliance. Wi-Fi Protected Setup is a trademark of the Wi-Fi
Alliance.
Other third party trademarks mentioned are the property of their respective owners.
The use of the word partner does not imply a partnership relationship between
Cisco and any other company. (1110R)
Publication Disclaimer
Cisco Systems, Inc. assumes no responsibility for errors or omissions that may
app ea r in this publication. We reserve the right to change this publication at any
time without notice. This document is not to be const rued as conferring by
implication, estoppel, or otherwise a ny license or right under any copyright or
pat ent , whether or not the use of any information in this document employs an
invention claimed in any existing or later issued patent.
Disclaimer
The maximum performance for wireless is derived from IEEE Standard 802.11
specifications. Actual performance can vary, including lower wireless network
ca pacity, data t hroughput rate, range and coverage. Performance depends on ma ny
factors, conditions and variables, including distance from the access point, volume of
network traffic, building materials and construction, operating system used, mix of
wireless products used, interference and other adverse conditions.
Software and Firmware Use
The software described in this document is protected by copyright law and
furnished to you under a license agreement. You may only use or copy this software
in accordance with the terms of your license agreement.
The firmware in this equipment is protected by copyright law. You may only use the
firmware in the equipment in which it is provided. Any reproduction or distribution
of this firmware, or any portion of it, without our express written consent is
prohibited.
Copyright
© 2013 Cisco Systems, Inc. All rights reserved. Printed in the United States of
America.
Information in this publication is subject to change without notice. No part of this
publication may be reproduced or transmitted in any form, by photocopy,
microfilm, xerography, or any other means, or incorporated into any information
retrieval system, electronic or mechanical, for any purpose, without the express
permission of Cisco Systems, Inc.
OL-29159-01 iii
Contents
IMPORTANT SAFETY INSTRUCTIONS vii
United States FCC Compli ance xi
CE Compliance xiii
Chap ter 1 Introducing the DOCSIS Wireless Residential Gateway 1
Introduction ......................................................................................................................... 2
What's In th e Carto n? .......................................................................................................... 3
Front Panel Description ...................................................................................................... 4
Back Panel Desc riptio n ....................................................................................................... 5
Chap ter 2 Installing the DOCSIS Wireless Residential Gateway 7
Installation P reparations ..................................................................................................... 8
Install the Wir el ess Res idential Gateway ........................................................................ 13
Chap ter 3 Operation of Front Panel Indicators 17
Initial Power Up, Calibration, and Registration (AC Power Appli ed).......................... 18
Normal Op era tio ns (AC Pow er Applied) ....................................................................... 20
Special Co nditio ns ............................................................................................................. 21
Chapter 4 Tr oub les ho o tin g the DOCS IS Wire les s R esi de nt ial
Gateway 23
Fre que nt ly Ask ed Questions ............................................................................................ 24
Common Troubleshooting Issues .................................................................................... 29
Tips for Improv ed Performa nce ....................................................................................... 30
Chapter 5 Cus tomer Informat ion 31
Index 33
Notice to Installer s
The servicing instructions in thi s noti ce a r e for use by qual ified service personnel only. To red uce the
ri sk of electric shock, do not perform any servicing other than tha t contained in the operating
instructions, unless you are qualified to do so.
Notice à l’attention des installateurs de réseaux câblés
Les instructions r elatives a ux inter ventions d ’ entretien, fournies d ans la présente noti ce, s’adr essent
exclusivement au personnel techni que qualifié. Pour r éd uire les ri sques d e chocs électriques, n’ effectuer
aucune intervention autre que cel les d écr ites da ns l e mode d'empl oi et l es i nstructi ons rela tives au
foncti onnement, à moins que vous ne soyez quali fi é pour ce fai re.
Mitteilung für CA TV -Techniker
Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes
Fachper sonal bestimmt. Um d ie Gefahr eines el ektrischen Schlags zu reduzier en, sollten Si e keine
Wartungsarbeiten durchführen, die nicht ausdr ückl ich in d er B edienungsanleitung aufgeführt si nd,
außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
Aviso a los instaladores de sistem as CA TV
Las instr ucciones d e repara ción contenida s en el presente aviso s on pa ra uso exclusivo por par te d e
pers ona l de ma nteni miento cua lificado. Con el fin de red uci r el r iesgo de d esca rga el éctrica, no real ice
ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a
menos que posea la cualificación necesaria para hacerlo.
20080814_Installer820_Intl
IMPORTANT SAFETY INSTRUCTIONS
OL-29159-01 vii
IMPORTANT SAFETY INSTRUCTIONS
1)
Read these ins tr uctions.
4)
Follow all instructions.
5)
Do not use this apparatus near water.
Do not install near any heat sources such as radiators, heat registers, stoves, or other
10) Protect the power cord from being walked on or pinched particularly at plugs,
Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer,
13) Unplug this apparatus during lightning storms or when unused for long periods of
14) Refer a ll servicing to qual ified service personnel. Servicing is required when the
damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has
2) Keep these i nstructi ons.
3) Heed all warnings.
6) Clean only with dr y cloth.
7) Do not block a ny ventilation openings. Install in a ccorda nce with the ma nufa cturer 's
instructions.
8)
apparatus (including amplifiers) that produce heat.
9) Do not d efeat the safety pur pose of the pol ariz ed or ground ing-type plug. A
polar ized plug ha s two bla des with one wid er than the other. A grounding-type
plug has two blades and a third grounding prong. The wide blade or the third
prong are provided for your safety. If the provided plug does not fit into your
outlet, consult an electricia n for repla cement of the obsolete outlet.
convenience recepta cl es, and the point w her e they exi t from the a pparatus.
11) Only use attachments/accessories speci fi ed by the manufactur er.
12
)
or sold with the apparatus. When a cart is used, use caution when moving the
cart/apparatus combination to avoid injury from tip-over.
time.
apparatus has been damaged in any way, such as a power-suppl y cor d or plug is
been d ropped.
P ower Source W arni ng
A label on this product indicates the correct power source for this product. Operate this product only
from an electri ca l outl et w ith the vol tage and frequency i ndicated on the product l abel. If you are
uncertain of the type of power supply to your home or business, consult your service provider or your
local power company.
The AC inlet on the unit must remain accessible and operable at all times.
IMPORTANT SAFETY INSTRUCTIONS
viii OL-29159-01
WARNING: Avoid e le ct r ic sho ck a nd fire hazard! If this pr oduct connects to coa xial
WARNING: Avoid e lec tr i c shoc k and fir e haz a r d! Do not overload AC p ower/ma ins,
outlets, extension cords, or integral convenience receptacles. For products that require
Ground the Product
cable wiring , b e sure the ca b le s yste m is gr ounded (e a r thed). Gr ounding provide s
some protection against voltage surge s and b uilt-up static charges.
P rotect the P roduct from Lightni ng
In add ition to disconnecting the AC pow er from the wall outlet, di sconnect the signal inputs.
Verify the Power Source from the On/Off Power Light
When the on/off power light is not illumina ted , the a ppar atus may still be connected to the power
source. The li ght may go out when the a pparatus is turned off, r ega r dles s of w hether i t i s still plugged
into an AC power source.
Eli mi nate AC Power/Mains Overloads
battery power or other power sources to operate them, refer to the operating
instr uctions f or those p roducts.
Provide Ventilation and Sel ect a Location
Remove all pa ckaging ma ter ial befor e a pplying pow er to the product.
Do not place this apparatus on a bed, sofa, rug, or similar surface.
Do not place this apparatus on an unstable surface.
Do not insta ll this a ppar atus in an enclosure, such as a bookcase or rack, unless the installation
provides proper ventilation.
Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or
other objects on top of this product.
Do not block ventilation openings.
Operating Environment
This product is designed for operation indoors with a temperature range from 32° to 104° F (0° to 40°C).
Each product should have adequate spacing on all sides so that the cooling air vents on the chassis are
not blocked.
IMPORTANT SAFETY INSTRUCTIONS
OL-29159-01 ix
Protect from Exposure to Moisture and Foreign Objects
WARNING: Avoid e le ct r ic sho ck a nd fire hazard! Do not ex pose this product to
WARNING: Avoid ele ctr ic shock a nd f ire ha z a r d! U np lug this pr oduct befor e cl e a ning .
Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning
WARNING: Avoid ele ctr ic shock a nd f ire hazard! Never push objects through the
WARNING: Avoid e lec tr i c shoc k! Do not open the cover of this p r oduct. Op e ning or
dripping or splashing liq uids, rain, or moisture. Objects filled with liquids, such as
vases, should not be placed on this apparatus.
device (dust re mover ) to clea n this product.
openings in this p roduct. Foreign objects can cause electrical shorts that can result in
electric shock or fire.
Service Warnin gs
removing the cover may e xp ose you to dangerous voltage s. If you ope n the cover, your
warranty will be void. This product contains no user-serviceable parts.
Check Product Safety
Upon completion of any service or r epair s to this product, the ser vi ce technici an must perfor m safety
checks to d etermine that this product is in proper operating cond ition.
P rotect the P roduct W hen Movi ng It
Alwa ys d isconnect the power source w hen moving the appara tus or connecti ng or disconnecting
cabl es.
United Sta te s FCC Complianc e
OL-29159-01 xi
United S tates FC C Com pliance
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against such interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy. If not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by
turning the equipment OFF and ON, the user is encouraged to try to correct the interference
by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the service provider or an experienced radio/television technician for help.
An y changes or modifications not expressly approved by Cisco Systems, Inc. , could void the
user's authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below is a
requirement of the FCC and is intended to supply you with information regarding the FCC
approval of this device. The phone numbers listed are for FCC-related questions only and not
intended for questions regarding the connection or operation for this device. Please contact your
service provider for any questions you may have regarding the operation or installation of this device.
De cla ration of Conform it y
This device complies with Part 15 of FCC
Rules. Operation is subject to the following
two condition s: 1) the dev ice m ay not cause
harmful interference, and 2) the device must
accept any interference received, including
interference that may cause undesired
operation.
Canada EMI R egulation
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.
RF Exposure Statements
Note: This transmitter must not be co-located or operated in conjunction with any other
antenna or transmitter. This equipment should be installed and operated with a minimum
distance of 7.9 inches (20 cm) between the radiator and y our body .
DOCSIS Wireless Residential Gateway
Model(s): DPC3828 EPC3828
Manufactured by:
Cisco Systems, Inc.
5030 Sugarloaf Parkway
Lawrenceville, Georgia 30044 USA
Telephone: 770 236-1077
United Sta te s FCC Complianc e
x ii OL-29159-01
US
This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1
(American National Standards Institute) limits. The evaluation was based in accordance with
FCC OET Bulletin 65C rev 01.01 in compliance with Part 2.1091 and Part 15.27. The minimum
separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain
compliance.
Canada
This system has been evaluated for RF exposure for humans in reference to Canada Health
Code 6 (2009) limits. The evaluation was based on evaluation per RSS-102 Rev 4. The
minimum separation distance from the antenna to general bystander is 7.9 inches (20 cm) to
maintain compliance.
20100527 FCC DSL_Domestic
CE Compliance
OL-29159-01 xiii
CE Compliance
Declaration of Conformity with Regard to the EU Directive 1999/5/E C (R&TTE Directive)
This declaration is only valid for configurations (combinations of software, firmware and
hardware) supported or provided by Cisco Systems for use within the EU. The use of
software or firmware not supported or provided by Cisco Systems may result in the
equipment no longer being compliant with the regulatory requirements.
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