Cisco DPC3825
Installation Guide
1-888-423-2333
www.nwtel.ca/smarterwifi
Connecting your Gateway
A. Disconnect your current modem from your cable outlet or splitter and from
the electrical outlet.
B. Unpack your kit. You should have:
Ethernet Cable Power Supply
*If you have a splitter, you will have to connect your coaxial cable using the
instructions below:
Input Port
Output Ports
Make sure that the cable coming from the cable outlet on your wall is plugged
into input port of the splitter and the cable going to the modem is hooked up
to the output port.
Cisco DPC3825 Wireless Gateway
C. Turn on your computer.
D. Now connect the existing coaxial cable coming from the wall to the cable connector
on the back of the gateway (if you have a splitter see below*).
Coaxial Cable Coaxial Plate on Wall
E. Hand-tighten each connector to avoid damage.
F. Plug the power cord adapter to the power connector on the back of the gateway
and into the electrical outlet. This will turn the gateway on. You can leave the
gateway plugged in when not in use.
NOTE: Do not plug any devices into your gateway until you complete the next step.
G. The first time your gateway is connected and powered up it needs to download
software to enable the wireless functionality. This process takes approximately
ten minutes. After the download is complete, your gateway will reboot itself.
The gateway will be ready for use when the POWER, DS, US and ONLINE lights
on the front panel of the gateway stop blinking and remain on.
Establishing Wireless Connectivity
There are two methods you can use to establish wireless network connectivity; an initial
Ethernet connection (METHOD A) or by using the WiFi Protected Setup (WPS) method via
the button located on the back of the gateway (METHOD B). If you know that your network
adapter supports WPS you can use the procedure outlined in METHOD B otherwise
please follow the instructions for METHOD A.
For either method you will need to know your network SSID. Your default SSID is NWT
plus the last four digits of your Northwestel Account Number. i.e. NWT1846.
Cable Connection
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METHOD A – Using Ethernet Setup
Using the supplied yellow Ethernet cable and connect your computer to Port 1
on the back of your gateway.
Port 1
A. Open your favourite web browser (Internet Explorer, Firefox, Chrome, Safari, etc).
NOTE: If you use Internet Explorer please ensure that both your Security Policy
and your Privacy Policy is set to MEDIUM.
1. Type nwtel.ca/smarterwifi into the browser address bar.
2. Scroll to the bottom of the page and click on the Control Panel link.
NOTE: If the URL link in step 2 does not cause the Control Panel login screen
to appear, please type 192.168.12.1 into your web browser and hit enter.
4. Enter your username and password. Your username is the email address you
provided at time of order and the password is northwestel (all lowercase).
Then click Login.
5. You will now be prompted to change your password. Once you have changed
your password, you must log out and then log back in using your new password.
3. You should now see the Control Panel Login screen below.
6. When you log into the Control Panel you will see this screen.
7. To locate the information you need to set up a wireless connection. Click on the
WiFi link under My Wireless Network located on the left side of the screen.
This opens the Wireless summary pane on the right side of your screen.
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i. You should record the SSID and key information from this screen.
The SSID is the name for your wireless network and the key is used
to prevent unauthorized access to your network.
ii. You can leave the SSID and/or the security key as they are or you can
change them to something of your choosing. If you do change either
of these please remember to click save at the top of your screen.
NOTE: Your default SSID security key is a machine-generated and has been made
available only to you. If you decide to change it, use a random generation of letters
and numbers for the best security against hackers.
8. Now log out of the Northwestel Control Panel.
9. Remove the Ethernet cable connection from your computer to the gateway.
10. On your computer, open up the appropriate Network Connection utility for your
operating system.
NOTE: For step-by-step instructions on how to do this please see the Northwestel
Cable User Guide found at http://nwtel.ca/smarterwifi
11. Select your Wireless Network, enter your key and click connect. Your wireless
connection should now be established.
For information on using the Northwestel Control Panel please follow the link for Control
Panel User Guide located at the bottom of the page at http://nwtel.ca/smarterwifi
3. Using the appropriate wireless network connection utility on your computer,
select your network and click connect.
NOTE: For step-by-step instructions on how to do this please see the Northwestel
Cable User Guide found at http://nwtel.ca/smarterwifi
4. Your wireless connection should now be established.
Northwestel’s High Speed Internet Terms of Service document is the agreement
between High Speed Internet customers and Northwestel and outlines the terms
and conditions for access to our High Speed service.
Please make sure that you have carefully read this document.
METHOD B – Using WiFi Protected Setup (WPS)
1. Locate and push the WPS button on the back of your gateway.
2. The Wireless Setup light on the front panel of the gateway will flash.
Setup Light
WPS Button
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