Cisco Systems DPC3000 User Manual
Cisco Model DPC3000 and EPC3000
DOCSIS 3.0 Cable Modem
User Guide
In This Document
IMPORTANT SAFETY INSTRUCTIONS ...............................................................2
FCC Compliance.........................................................................................................7
Introducing the DPC3000 and EPC3000..................................................................9
What's in the Carton? ...............................................................................................11
Front Panel Description ...........................................................................................12
Back Panel Description ............................................................................................13
Where Is the Best Location for My Cable Modem?..............................................14
What Are the System Requirements for Internet Service?.................................. 15
How Do I Set Up My High-Speed Internet Access Account? ............................16
How Do I Connect My Devices to Use the Internet?...........................................18
How Do I Configure TCP/IP Protocol? ................................................................20
How Do I Install USB Drivers? ...............................................................................23
How Do I Mount the Cable Modem on the Wall? ...............................................25
Having Difficulty? ....................................................................................................28
Tips for Improved Performance .............................................................................30
How Do I Renew the IP Address on My PC?.......................................................31
Front Panel LED Status Indicator Functions.........................................................32
Notices........................................................................................................................35
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
Notice to Installers
The servicing instructions in this notice are for use by qualified service personnel only. To reduce the
risk of electric shock, do not perform any servicing other than that contained in the operating
instructions, unless you are qualified to do so.
20070112 SysInstaller 820 English
Notice à l’attention des installateurs de réseaux câblés
Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent
exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer
aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au
fonctionnement, à moins que vous ne soyez qualifié pour ce faire.
20070112 SysInstaller 820 French
2 4023034 Rev B
IMPORTANT SAFETY INSTRUCTIONS
Mitteilung für CA TV-Techniker
Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes
Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine
Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind,
außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
20070112 SysInstaller 820 German
Aviso a los instaladores de sistemas CATV
Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de
personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice
ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a
menos que posea la cualificación necesaria para hacerlo.
4023034 Rev B 3
20070112 SysInstaller 820 Spanish
IMPORTANT SAFETY INSTRUCTIONS
Read These Instructions
Keep These Instructions
Heed All Warnings
Follow All Instructions
Power Source Warning
A label on this product indicates the correct power source for this product. Operate this product only
from an electrical outlet with the voltage and frequency indicated on the product label. If you are
uncertain of the type of power supply to your home or business, consult your service provider or your
local power company.
The AC inlet on the unit must remain accessible and operable at all times.
Ground the Product
WARNING: Avoid electric shock and fire hazard! Do not defeat the safety purpose of
the polarized or grounding-type plug. A polarized plug has two blades with one wider
than the other. A grounding-type plug has two blades and a third grounding prong.
The wide blade or the third prong is provided for your safety. If the provided plug
does not fit into your outlet, consult an electrician for replacement of the obsolete
outlet.
If this product connects to coaxial cable wiring, be sure the cable system is grounded (earthed).
Grounding provides some protection against voltage surges and built-up static charges.
Protect the Product from Lightning
For added protection, unplug this apparatus during lightning storms or when unused for long periods
of time. In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.
V erify the Power Source from the On/Off Power Light
When the on/off power light is not illuminated, the apparatus may still be connected to the power
source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged
into an AC power source.
Eliminate AC Mains Overloads
WARNING: Avoid electric shock and fire hazard! Do not overload AC mains, outlets,
extension cords, or integral convenience receptacles. For products that require battery
power or other power sources to operate them, refer to the operating instructions for
those products.
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IMPORTANT SAFETY INSTRUCTIONS
Prevent Power Cord Damage
Protect the power cord from being walked on or pinched, particularly at plugs, convenience
receptacles, and the point where the cord exits from the apparatus.
Provide V entilation and Select a Location
Remove all packaging material before applying power to the product.
Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.
Do not place this apparatus on a bed, sofa, rug, or similar surface.
Do not place this apparatus on an unstable surface.
Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation
provides proper ventilation.
Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or
other objects on top of this product.
Protect from Exposure to Moisture and Foreign Objects
Do not use this apparatus near water.
WARNING: Avoid electric shock and fire hazard! Do not expose this product to
liquids, rain, or moisture.
WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning.
Clean only with a dry cloth. Do not use a liquid cleaner or an aerosol cleaner. Do not
use a magnetic/static cleaning device (dust remover) to clean this product.
WARNING: Avoid electric shock and fire hazard! Never push objects through the
openings in this product. Foreign objects can cause electrical shorts that can result in
electric shock or fire.
Accessories Warning
WARNING: Avoid electric shock and fire hazard! Only use attachments/accessories
specified by your service provider or the manufacturer.
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IMPORTANT SAFETY INSTRUCTIONS
Service Warnings
WARNING: Avoid electric shock! Do not open the cover of this product. Opening or
removing the cover may expose you to dangerous voltages. If you open the cover, your
warranty will be void. This product contains no user-serviceable parts. Refer all
servicing to qualified service personnel.
Servicing is required when the apparatus has been damaged in any way, such as a power-supply cord
or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has
been exposed to rain or moisture, does not operate normally, or has been dropped.
Check Product Safety
Upon completion of any service or repairs to this product, the service technician must perform safety
checks to determine that this product is in proper operating condition.
Protect the Product When Moving It
Always disconnect the power source when moving the apparatus or connecting or disconnecting
cables.
WARNING: Avoid personal injury and damage to this product! Use only with the cart,
stand, tripod, bracket, or table specified by the manufacturer or sold with the
apparatus. When a cart is used, use caution when moving the cart / apparatus
combination to avoid injury from tip-over.
20080402 Modem Cable w/out Battery
6 4023034 Rev B
FCC Compliance
FCC Compliance
United States FCC Compliance
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against such interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy. If not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by
turning the equipment OFF and ON, the user is encouraged to try to correct the interference
by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the cable company or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by Scientific-Atlanta, Inc., could void
the user's authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below is a
requirement of the FCC and is intended to supply you with information regarding the FCC
approval of this device. The phone numbers listed are for FCC-related questions only and not
intended for questions regarding the connection or operation for this device. Please contact your cable
service provider for any questions you may have regarding the operation or installation of this device.
Declaration of Conformity
This device complies with Part 15 of FCC
Rules. Operation is subject to the following two
conditions: 1) the device may not cause
harmful interference, and 2) the device must
accept any interference received, including
interference that may cause undesired
operation.
Cisco Model DPC3000 or EPC3000 DOCSIS
3.0 Cable Modem
Model: DPC3000 and EPC3000
Manufactured by:
Scientific-Atlanta, Inc.
5030 Sugarloaf Parkway
Lawrenceville, Georgia 30044 USA
Telephone: 770-236-1077
Canada EMI Regulation
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.
4023034 Rev B 7
20060628 FCC Standard
FCC Compliance
EU Certification Symbol
This product conforms to the following European directives:
-2006/95/EC
-2004/108/EC
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Introducing the DPC3000 and EPC3000
Introducing the DPC3000 and EPC3000
Welcome to the exciting world of high-speed Internet access. You have acquired one
®
of the fastest cable modems available on the market today. Your new Cisco
®
DPC3000 or Model EPC3000 DOCSIS
3.0 Cable Modem offers high-end
performance and superb reliability at data rates up to four times that of conventional
DOCSIS 2.0 (DPC3000) and EuroDOCSIS™ (EPC3000) cable modems. With your
new DPC3000 or EPC3000, your Internet enjoyment, home and business
communications, and personal and business productivity will surely soar.
This guide provides procedures and recommendations for placing, installing,
configuring, operating, and troubleshooting your DPC3000 or EPC3000.
Benefits and Features
Your new DPC3000 or EPC3000 offers the following additional outstanding benefits
and features:
Home Networking
Model
Provides a high-speed broadband Internet connection that energizes your online
experience and helps enable trouble-free downloading and sharing files and
photos with your family and friends
Includes bridged Gigabit Ethernet (GigE) and 10/100BASE-T auto-sensing/auto-
MDIX Ethernet ports. Some models also include a USB 2.0 data port for
high-speed data services to other devices
Supports up to 64 users (1 USB port and up to 63 users on user-supplied Ethernet
hubs)
Allows you to attach multiple devices in your home or office to the cable modem
for high-speed networking and sharing of files and folders without first copying
them onto a CD or diskette
Performance
Provides a faster connection to the Internet by incorporating four bonded
downstream channels along with four bonded upstream channels, up to four
times faster than conventional single-channel DOCSIS 2.0 cable modems
Enhances interoperability with most service providers by complying with the
following specifications to deliver high-end performance and reliability:
- DPC3000: Designed to meet the specifications for DOCSIS 3.0 and is
backward compatible with DOCSIS 2.0, 1.1, and 1.0
- EPC3000: Designed to meet the specifications for EuroDOCSIS 3.0 and is
backward compatible with EuroDOCSIS 2.0, 1.1 and 1.0
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Introducing the DPC3000 and EPC3000
Design and Function
Features Plug and Play operation for easy set up and installation
Uses an attractive compact design and a versatile orientation to lie flat or stand
vertically on a desktop or shelf, or mount easily on a wall
LED status indicators on the front panel provide an informative and easy-to-
understand display that indicates the cable modem status and real-time data
transmission activity
Includes the WebWizard graphical user interface for simple setup
Management
Allows automatic software upgrades by your service provider
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What's in the Carton?
What's in the Carton?
When you receive your cable modem, you should check the equipment and
accessories to verify that each item is in the carton and that each item is undamaged.
The carton contains the following items:
One Cisco Model DPC3000 or
EPC3000 DOCSIS 3.0
Cable Modem
One Ethernet cable
(CAT5/RJ-45)
One power adapter with power
cord
One CD-ROM containing the
user guide and the USB drivers
If any of these items are missing or damaged, please contact your cable service
provider for assistance.
Note: You will need an optional cable signal splitter and additional standard RF
coaxial cables if you want to connect a VCR, a Digital Home Communications
Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as
your cable modem.
One USB cable (not included
with all models)
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