Cisco DPC2420, EPC2420 User Manual

4021194 Rev A

Cisco Model DPC2420 and EPC2420 Wireless Residential Gateway with Embedded Digital Voice Adapter

User Guide

Please Read

Important

Please read this entire guide. If this guide provides installation or operation instructions, give particular attention to all safety statements included in this guide.

Notices

Trademark Acknowledgments

 Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered

trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.

 DOCSIS is a registered trademark of Cable Television Laboratories, Inc.  EuroDOCSIS, EuroPacketCable, and PacketCable are trademarks of Cable

Television Laboratories, Inc.

 Wi-Fi Protected Setup is a trademark of the Wi-Fi Alliance.  All other trademarks mentioned in this document are the property of their respective

owners.

Publication Disclaimer

Cisco Systems, Inc. assumes no responsibility for errors or omissions that may appear in this publication. We reserve the right to change this publication at any time without notice. This document is not to be construed as conferring by implication, estoppel, or otherwise any license or right under any copyright or patent, whether or not the use of any information in this document employs an invention claimed in any existing or later issued patent.

Software and Firmware Use

The software described in this document is protected by copyright law and furnished to you under a license agreement. You may only use or copy this software in accordance with the terms of your license agreement.

The firmware in this equipment is protected by copyright law. You may only use the firmware in the equipment in which it is provided. Any reproduction or distribution of this firmware, or any portion of it, without our express written consent is prohibited.

Information in this publication is subject to change without notice. No part of this publication may be reproduced or transmitted in any form, by photocopy, microfilm, xerography, or any other means, or incorporated into any information retrieval system, electronic or mechanical, for any purpose, without the express permission of Cisco Systems, Inc.

Notice to Installers

The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.

Notice à l’attention des installateurs de réseaux câblés

Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent

exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au fonctionnement, à moins que vous ne soyez qualifié pour ce faire.

Mitteilung für CATV-Techniker

Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.

Aviso a los instaladores de sistemas CATV

Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a menos que posea la cualificación necesaria para hacerlo.

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IMPORTANT SAFETY INSTRUCTIONS v

United States FCC Compliance viii

CE Compliance x

About This Guide xiii

Chapter 1 Introducing the DOCSIS Residential Gateway 1

Introduction .............................................................................................................................. 2

What's In the Carton? .............................................................................................................. 3

Front Panel Description .......................................................................................................... 4

Back Panel Description ............................................................................................................ 5

Chapter 2 Installing the DOCSIS Residential Gateway 7

Installation Preparations ......................................................................................................... 8

Install the Residential Gateway ........................................................................................... 17

Chapter 3 Configuring the DOCSIS Residential Gateway 21

Configure Basic Settings ....................................................................................................... 25

Configure Advanced Settings .............................................................................................. 45

Configure Firewall Settings .................................................................................................. 67

Configure Parental Control Settings ................................................................................... 71

Configure Wireless Settings ................................................................................................. 80

Chapter 4 Operation of Front Panel Indicators 95

Initial Power Up, Calibration, and Registration (AC Power applied)............................ 96

Normal Operations (AC Power Applied) .......................................................................... 98

Special Conditions ................................................................................................................. 99

Contents

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Chapter 5 Troubleshooting the DOCSIS Residential Gateway 101

Frequently Asked Questions .............................................................................................. 102

Common Troubleshooting Issues ...................................................................................... 108

Tips for Improved Performance ........................................................................................ 110

Chapter 6 Customer Information 111

Customer Support ................................................................................................................ 112

Index 115

IMPORTANT SAFETY INSTRUCTIONS

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IMPORTANT SAFETY INSTRUCTIONS

Read these instructions.

Keep these instructions.

Heed all warnings.

Follow all instructions.

Do not use this apparatus near water.

Clean only with dry cloth.

Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.

Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10)

Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

11)

Only use attachments/accessories specified by the manufacturer.

12) Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.

13)

Unplug this apparatus during lightning storms or when unused for long periods of time.

14)

Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as a power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial cable wiring, be sure the cable system is grounded (earthed). Grounding provides some protection against voltage surges and built-up static charges.

Power Source Warning

A label on this product indicates the correct power source for this product. Operate this product only from an electrical outlet with the voltage and frequency indicated on the product label. If you are uncertain of the type of power supply to your home or business, consult your service provider or your local power company.

The AC inlet on the unit must remain accessible and operable at all times.

Ground the Product

IMPORTANT SAFETY INSTRUCTIONS

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WARNING: Avoid electric shock and fire hazard! Do not overload AC mains, outlets, extension cords, or integral convenience receptacles. For products that require battery power or other power sources to operate them, refer to the operating instructions for those products.

WARNING: Avoid electric shock and fire hazard! Do not expose this product to dripping or splashing liquids, rain, or moisture. Objects filled with liquids, such as vases, should not be placed on this apparatus.

WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning. Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning device (dust remover) to clean this product.

WARNING: Avoid electric shock and fire hazard! Never push objects through the openings in this product. Foreign objects can cause electrical shorts that can result in electric shock or fire.

WARNING: Avoid electric shock! Do not open the cover of this product. Opening or removing the cover may expose you to dangerous voltages. If you open the cover, your warranty will be void. This product contains no user-serviceable parts.

Protect the Product from Lightning

In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.

Verify the Power Source from the On/Off Power Light

When the on/off power light is not illuminated, the apparatus may still be connected to the power source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged into an AC power source.

Eliminate AC Mains Overloads

Provide Ventilation and Select a Location

Remove all packaging material before applying power to the product.



Do not place this apparatus on a bed, sofa, rug, or similar surface.



Do not place this apparatus on an unstable surface.



Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation



provides proper ventilation.

Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or



other objects on top of this product.

Do not block ventilation openings.



Protect from Exposure to Moisture and Foreign Objects

Service Warnings

IMPORTANT SAFETY INSTRUCTIONS

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Check Product Safety

CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord.

Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition.

Protect the Product When Moving It

Always disconnect the power source when moving the apparatus or connecting or disconnecting cables.

Telephone Equipment Notice

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric stock and injury to persons, including the following:

1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.

2. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

3. Do not use the telephone to report a gas leak in the vicinity of the leak.

SAVE THESE INSTRUCTIONS

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United States FCC Compliance

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United States FCC Compliance

This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: 1) the device may not cause harmful interference, and 2) the device must accept any interference received, including interference that may cause undesired operation.

DOCSIS Residential Gateway

Model(s): DPC2420 EPC2420

Manufactured by:

Cisco Systems, Inc.

5030 Sugarloaf Parkway

Lawrenceville, Georgia 30044 USA

Telephone: 770-236-1077

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment OFF and ON, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.



Increase the separation between the equipment and receiver.



Connect the equipment into an outlet on a circuit different from that to which the



receiver is connected.

Consult the service provider or an experienced radio/television technician for help.



Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the user's authority to operate the equipment.

The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device. The phone numbers listed are for FCC-related questions only and not

intended for questions regarding the connection or operation for this device. Please contact your service provider for any questions you may have regarding the operation or installation of this device.

Declaration of Conformity

Canada EMI Regulation

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.

Dynamic Frequency Selection (DFS) Dual Band Frequencies

Some configurations of this product may operate in the 5150-5250 MHz and 5470-5725 MHz bands. If you select any channel in these frequency ranges, the product is restricted to indoor operation only per FCC guidance. The use of this product on the affected frequencies when outside is in non compliance of the FCC regulations and guidelines.

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RF Exposure Statements

Note: This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 7.9 inches (20 cm) between the radiator and your body.

This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1 (American National Standards Institute) limits. The evaluation was based in accordance with FCC OET Bulletin 65C rev 01.01 in compliance with Part 2.1091 and Part 15.27. The minimum separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain compliance.

Canada

This system has been evaluated for RF exposure for humans in reference to Canada Health Code 6 (2009) limits. The evaluation was based on evaluation per RSS-102 Rev 4. The minimum separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain compliance.

This system has been evaluated for RF exposure for humans in reference to the ICNIRP (International Commission on Non-Ionizing Radiation Protection) limits. The evaluation was based on the EN 50385 Product Standard to Demonstrate Compliance of Radio Base Stations and Fixed Terminals for Wireless Telecommunications Systems with basic restrictions or reference levels related to Human Exposure to Radio Frequency Electromagnetic Fields from 300 MHz to 40 GHz. The minimum separation distance from the antenna to general bystander is 20 cm (7.9 inches).

Australia

This system has been evaluated for RF exposure for humans as referenced in the Australian Radiation Protection standard and has been evaluated to the ICNIRP (International Commission on Non-Ionizing Radiation Protection) limits. The minimum separation distance from the antenna to general bystander is 20 cm (7.9 inches).

20091016 FCC DSL_Dom and Intl

CE Compliance

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CE Compliance

Declaration of Conformity with Regard to the EU Directive 1999/5/EC (R&TTE Directive)

This declaration is only valid for configurations (combinations of software, firmware and hardware) supported or provided by Cisco Systems for use within the EU. The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements.

CE Compliance

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Note: The full declaration of conformity for this product can be found in the Declarations of

-1999/5/EC

Conformity and Regulatory Information section of the appropriate product hardware installation guide, which is available on Cisco.com.

The following standards were applied during the assessment of the product against the requirements of the Directive 1999/5/EC:

EMC: EN 55022 and EN 55024



EN 61000-3-2 and EN 61000-3-3

Safety: EN 60950-1



This product conforms to the following European directives:

20090724 CE_Modem/EMTA

About This Guide

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About This Guide

Introduction

Welcome. This guide provides instructions and recommendations for placing, installing, configuring, operating, maintaining, and troubleshooting the DPC2420 and EPC2420 DOCSIS Residential Gateways.

Purpose

This guide covers the following product models:

 DPC2420 DOCSIS Residential Gateway  EPC2420 DOCSIS Residential Gateway

All features described in this guide are standard to these models of residential gateways unless otherwise noted. For the purpose of this guide, whenever a feature or option applies to only a specific model, the model number is specified. If a model number is not specified, then the feature or option applies to both of the models.

Audience

This guide is written for the home subscriber.

Document Version

This is the first formal release of this document.

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Introduction

This chapter provides an overview of residential gateway features, indicators, and connectors to help you become familiar with the residential gateway and the benefits it offers. This chapter also lists the accessories and equipment that are provided with the residential gateway so you can verify that you received all of these items.

1 Chapter 1

Introducing the DOCSIS Residential Gateway

In This Chapter

 Introduction ............................................................................................. 2

 What's In the Carton? ............................................................................. 3

 Front Panel Description ......................................................................... 4

 Back Panel Description .......................................................................... 5

Chapter 1 Introducing the DOCSIS Residential Gateway

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Introduction

Welcome to the exciting world of high-speed Internet and high-quality digital telephone service. Your new residential gateway is a cable modem that meets industry standards for high-speed data connectivity along with reliable digital telephone service. The residential gateway delivers data, voice and wired (Ethernet) or wireless gateway capabilities to connect a variety of devices in the home or small office and support high-speed data access and cost-effective voice services, all in one device. With a residential gateway, your Internet enjoyment, home and business communications, and personal productivity will surely soar.

Your new residential gateway offers the following outstanding benefits and features:

 Compliant with DOCSIS 2.0 and 1.x standards along with PacketCable™ and

EuroPacketCable™ specifications to deliver high-end performance and reliability

 High performance broadband Internet connectivity to energize your online

experience

 Two-line embedded digital voice adapter for wired telephony service  One 100/10BASE-T Ethernet port to provide wired connectivity  802.11g Wireless Access Point  Wi-Fi Protected Setup™ (WPS), including a push button switch to activate WPS

for simplified and secure wireless setup

 User configurable Parental Control blocks access to undesirable Internet sites  Advanced firewall technology deters hackers and protects the home network

from unauthorized access

 Attractive compact design that allows for vertical, horizontal, or wall-mounted

operation

 Color-coded interface ports and corresponding cables simplify installation and

setup

 DOCSIS-5 compliant LED labeling and behavior provides a user and technician

friendly method to check operational status and act as a troubleshooting tool

 Allows automatic software upgrades by your service provider

What's In the Carton?

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What's In the Carton?

One DPC2420 or EPC2420 DOCSIS Residential Gateway

One Ethernet cable (May not be provided with all products.)

One AC power adapter with power cord (May not be provided with all products.)

When you receive your residential gateway, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items:

If any of these items are missing or damaged, please contact your service provider for assistance.

Notes:

 You need an optional cable signal splitter and additional standard RF coaxial

cables if you want to connect a VCR, a Digital Home Communications Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as your residential gateway.

 Cables and other equipment needed for telephone service must be purchased

separately. Contact your service provider to inquire about the equipment and cables you need for telephone service.

Chapter 1 Introducing the DOCSIS Residential Gateway

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Front Panel Description

The front panel of your residential gateway provides LED status indicators that indicate how well and at what state your residential gateway is operating. See Operation of Front Panel Indicators (on page 95), for more information on front panel LED status indicator functions.

1 POWER—ON, power is applied to the residential gateway 2 DS—ON, the residential gateway is receiving data from the cable network 3 US—ON, the residential gateway is sending data to the cable network 4 ONLINE—ON, the residential gateway is registered on the network and fully

operational

5 PC—ON, power is applied to the residential gateway 6 WLAN—ON, the wireless access point is operational. BLINKING indicates that

data is being transferred over the wireless connection. OFF indicates that the wireless access point has been disabled by the user

7 WLAN SETUP—OFF (normal condition), wireless setup is not active.

BLINKING indicates the user has activated wireless setup to add new wireless clients on the wireless network

8 LINE1—ON indicates telephony service is enabled. Blinks when LINE1 is in use.

OFF indicates that phone service for LINE1 is not enabled

9 LINE2—ON indicates telephony service is enabled. Blinks when LINE2 is in use.

OFF indicates that phone service for LINE2 is not enabled (OPTIONAL)

Note: After the residential gateway is successfully registered on the network, the POWER, DS, US, and ONLINE LEDs illuminate continuously to indicate that the residential gateway is active and fully operational.

Back Panel Description

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Back Panel Description

CAUTION:

Avoid damage to your equipment. Only use the power supply that is provided with your residential gateway.

CAUTION:

The Reboot EMTA button is for maintenance purposes only. Do not use unless instructed to do so by your cable or telephone service provider. Doing so may cause you to lose any cable modem settings you have selected.

The following illustration identifies the back panel components on the DPC2420 and EPC2420 residential gateways. Descriptions for each component follow the illustration.

1 POWER—Connects the residential gateway to the AC power adapter that is

provided with your residential gateway

2 ON/OFF SWITCH (European models only)—Allows you to turn off of the

residential gateway without removing the power cord. Turning the residential gateway off using this switch ensures that all AC power is removed from the unit and that it is consuming no energy.

3 TELEPHONE 1 and 2—RJ-11 telephone ports connect to home telephone wiring

to conventional telephones or fax machines

Note: The Telephone 2 is optional.

4 ETHERNET—One RJ-45 Ethernet port connects to the Ethernet port on your PC

or your home network

5 REBOOT EMTA—A momentary pressing (1-2 seconds) of this switch reboots

the EMTA. Pressing the switch for more than ten seconds first causes a reset-tofactory-default of all settings and then reboots the gateway

Chapter 1 Introducing the DOCSIS Residential Gateway

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6 MAC ADDRESS LABEL—Displays the MAC address of the residential gateway 7 CABLE—F-connector connects to an active cable signal from your service

provider

8 WIRELESS SETUP—Pressing this switch initiates the wireless setup feature,

which allows you to add new Wireless Protected Setup-compliant (WPScompliant) clients to your home network

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Introduction

This chapter describes how to properly install the residential gateway and to connect the residential gateway to a computer and other devices.

2 Chapter 2

Installing the DOCSIS Residential Gateway

In This Chapter

 Installation Preparations ........................................................................ 8

 Install the Residential Gateway .......................................................... 17

Chapter 2 Installing the DOCSIS Residential Gateway

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Installation Preparations

Before installing the residential gateway make sure that your system meets or exceeds the requirements listed in this section. Also make sure that your have prepared your home and home devices as described in this section.

What Are the System Requirements for Internet Service?

To ensure that your residential gateway operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements.

Note: You will also need an active cable input line and an Internet connection.

Minimum System Requirements for a PC

 A PC with a Pentium MMX 133 processor or greater  32 MB of RAM  Web browsing software  CD-ROM drive

Minimum System Requirements for a Macintosh

 MAC OS 7.5 or later  32 MB of RAM

Minimum System Requirements for an Ethernet Connection

 A PC with Microsoft Windows 2000 operating system (or later) with TCP/IP

protocol installed, or an Apple Macintosh computer with TCP/IP protocol installed

 An active 10/100/1000BASE-T Ethernet network interface card (NIC) installed

Installation Preparations

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What Are the Requirements for Telephone Service?

If you intend to use the residential gateway for digital telephone service, verify that your home meets or exceeds all of the following requirements.

Maximum Number of Telephones

The RJ-11 telephone-style connectors on the residential gateway can each provide telephone service to multiple telephones, fax machines, and analog modems.

The maximum number of telephone devices connected to each RJ-11 port is limited by the total Ringing Load of the telephone devices that are connected. Many telephone devices are marked with a Ringer Equivalent Number (REN). Each telephone port on the residential gateway can support up to a 5 REN load.

The sum of the REN load on all of the telephone devices attached to each port must not exceed 5 REN.

Telephone Device Types

You can use telephone devices that are not labeled with a REN number, but the maximum number of attached telephone devices cannot be accurately calculated. With telephone devices that are not labeled, each device should be connected and the ring signal should be tested before adding more devices. If too many telephone devices are attached and the ring signal can no longer be heard, telephone devices should be removed until the ring signal works properly.

Telephones, fax machines, and other telephone devices should use the center 2 pins of the RJ-11 connectors to connect to the residential gateway telephone ports. Some telephones use other pins on the RJ-11 connectors and require adapters in order to work.

Dialing Requirements

All your telephones should be set to use Dual-Tone Multi-Frequency (DTMF) dialing. Pulse dialing is typically not enabled by your local provider.

Telephone Wiring Requirements

The residential gateway supports connecting to the interior telephone wiring as well as connecting directly to a telephone or fax machine. The maximum distance from the unit to the most distant telephone device must not exceed 1000 feet (300 meters). Use 26-gauge twisted-pair, or larger, telephone wiring.

Important: Connection to an existing or a new permanently installed home telephone wiring network must be done by a qualified installer.

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What Types of Service Accounts Do I Need?

Depending upon the features your residential gateway provides, you may need to establish any of the following accounts with a service provider in order to take full advantage of these features:

 A high-speed Internet access account, if your residential gateway supports an

Internet connection

 An account for telephone service, if your residential gateway supports digital

telephone service

Refer to one of the following topics to learn more about the types of service accounts that you may need to establish.

I Do Not Have a High-Speed Internet Access Account

If you do not have a high-speed Internet access account, your service provider will set up your account and become your Internet Service Provider (ISP). Internet access enables you to send and receive e-mail, access the World Wide Web, and receive other Internet services.

You will need to give your service provider information about the residential gateway in order to use the high-speed internet feature that this product offers. Refer to Information Your Service Provider Needs (on page 11) to learn how to locate the information your service provider needs to establish a high-speed Internet access account for the residential gateway

I Already Have a High-Speed Internet Access Account

If you have an existing high-speed Internet access account, you will need to give your service provider the serial number and MAC address of the residential gateway in order to use the high-speed internet feature that this product offers. Refer to Information Your Service Provider Needs (on page 11) to learn how to locate this information.

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