cisco DPA 7630, DPA7610 User Manual

Download

DRAFT - CISCO CONFIDENTIAL

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

Corporate Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 526-4100

Customer Order Number: DOC-7811069= Text Part Number : 78-11069-03

DRAFT - CISCO CONFIDENTIAL

THE SP EC IF I C ATIONS A ND INFOR M ATION R EG AR D I N G THE PRODU CT S IN THIS MANUAL ARE SU B J EC T T O C HA NG E W I T H OU T NOTICE. ALL STATEMENTS , INF ORMATION, AND R EC O MMENDATIONS IN THIS MANUAL ARE BE LIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SO FTWARE LICENS E O R LI M I TED WARRANTY, CONTACT YOUR CISCO R E P RE S EN TATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Clas s A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruc tion m anual , may cause harm ful inte rfere nce to radio co mmuni cat ions . Operati on of thi s equipment in a reside nt ial area i s li kel y t o cause har mful interferenc e, i n whi c h ca se u sers will b e req uired to correct the interf e rence at th eir own expense.

The following information is for FCC complia nce of Cl ass B devices: The equ ipment de scribe d in thi s manu al genera tes and m ay radiate radio-freque n cy energ y. If it is not insta l led in acc orda nc e wit h C isc o’s instal lat io n inst ruc tion s, it ma y ca us e int erf ere nc e wi th rad io and tel evision reception. This equipmen t has bee n tested a nd found to compl y with th e lim its for a Clas s B digit al device in acc ordance with the specifications in part 15 of the FCC rules. These spe cifications are designe d t o provide reason able pr otec tion a gainst such i nterfere nce in a residential installation . However, there is no guarantee that interference will not occur in a particular installation.

Modifying the equipment without Cis co’s written authoriza tion may resu lt in the equipme nt no longe r compl ying with FCC requi rement s for Cl ass A or Class B digital devices. In that event, your righ t to use the equipme nt may be limit ed by FCC regulati ons, and you may be required to correct any interference to radio or television com munica tions a t your own expense.

You can determine whether your e quipme nt is caus ing inte rfere nce by turning i t off. If the inte rfere nce sto ps, it was pr obably caused by the Cisco equipment or one of its periphe ral devices. I f the equip ment c auses interferenc e to ra dio or tel evision recept ion, try to corre ct the interference by using one or more of the following meas ures :

• Turn the television or radio antenna until the interf erenc e stops.

• Move the equipment to one side or the other of the television or radio.

• Move the equipment farther away from the television or radio.

• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits control led by different circuit bre akers or fuse s.)

Modifications to this product not authorized by Cisco Systems, Inc. could void the F CC approval and negate you r author ity to ope r at e the produc t . The Cisco implementation of TCP header compr essi on is an adaptation of a progr am developed by the University of California, Berkeley (UCB) as

part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California . NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE

PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINF R I NGEMEN T OR A R IS I N G F RO M A C O URSE OF DEALIN G, U SAGE, OR TRA DE PRACTI C E.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE TH I S MA N UAL , EV E N IF CISCO OR IT S S UP P LI E R S H AVE BEEN ADVI SED OF THE POSSI B ILITY OF S UC H DAMAGES.

CCIP, the Cisco Powered Netw ork mark, the Ci sco System s Verified l ogo, C isco U nity, Follow Me Brows ing, Form Share, Inter net Quo tient, i Q Breakthrough, iQ Experti se, iQ Fast Track , the iQ Logo, i Q Net Rea diness S co recard, Network ing Academy, Script Shar e, SMAR Tnet, TransPath, and Voice LAN are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, Discover All That’s Possible, The Fast es t Way to Increase Your Internet Quo tien t, and iQui ck Study a re servi ce mar ks of Cisco S ystems, Inc. ; and Airo net, ASIST, B PX , Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, Fast Step, GigaStack,

DRAFT - CISCO CONFIDENTIAL

IOS, IP/TV, Li ght Stre am , M GX, MICA , t he N etwo rk e rs log o , Ne two rk Re g istrar, Packet, PIX, Post-Routing , Pre-Routi ng, R ateMU X, Reg istrar, SlideCast, StrataView Plus, Stratm, SwitchProbe, TeleRouter, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countri es.

All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship bet wee n Cisco an d any othe r com pany. (0203R)

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

DRAFT - CISCO CONFIDENTIAL

About This Guide xiii

Overview xiii

Audience xiii

Objectives xiv

Organization xiv

Overview

Audience

DRAFT - CISCO CONFIDENTIAL

About This Guide

The Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide provides you with the information you need to understand, install, configure, and manage the Cisco DPA 7630 and 7610 voice mail gateways (DPA 7630/7610) on your networ k.

78-11069-03

Warning

Network engineers, system administrators, and telecom engineers should review this guide to l ea r n the st eps required to properly set up the DPA 7630/7610 in the networ k.

The tasks described in this guide are considered to be administration-level tasks. Because o f the close intera c ti on of th e D PA 7630/7610 with Cisco CallMan ag er, Octel voice messaging system, and Definity or Meridian 1 PBX systems these tasks require that you are familiar with the se systems a s w ell.

Only trained and qualified personnel should be allowed to install, replace, or service this equipment.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

xiii

About This Guide

Objectives

DRAFT - CISCO CONFIDENTIAL

Objectives

This guide provides the required steps to get the DPA 7630/7610 up and running on the I P telephony network. Because of th e complexi ty of an IP te lep hony networ k, t hi s gu id e doe s no t p rovi de det ai led in for matio n fo r r equi re d pr oced ures performed on other Cisco or third-party devices. Refer to the documentation provided w it h these syst em s for ins ta ll ation and c on fig ur at io n instru cti o ns .

Organization

Table 1 prov id es an overvi ew o f th e o rga nizatio n of this g ui d e .

Table 1 Cisco Digital PBX Adapter 7630 Administration Guide Organization

Chapter Description

Chapter 1, “Overview” Provides co n cep t ual ove rview of t he

DPA 7630/7610, explanation of how the device interacts with other components in the IP telephony network.

Chapter 2, “Choosing an Integration Mode” Explains di fferent availab l e sce na ri o s an d

configurations in which you can add the DPA7630/7610 to your network.

Chapter 3, “Installing the DPA 7630/7610” Describes the steps required to properly and safely

install and configure the DPA 7630/7610 in your network.

Chapte r 4, “Prepar in g t he Cis c o CallManag er and Octel Systems”

Chapter 5, “Getting Started with the DPA 7630/7610”

Chapter 6, “Configuring Telephony Settings” Provid e s p r ocedures f or configurin g s ettings on

Provides details about information required from the Cisco CallManag er and Octel syste ms. Also includes information about registering the DPA 7630/7610 in Cisco CallManager.

Provid e s p r ocedures f or configurin g network setti ngs , verif yi ng st atus , an d mak ing globa l changes to the DPA 7630/7610.

DPA 7630/7610 that depend upon the Cisco C allM anag er, Octel, and PBX syste ms.

xiv

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

About This Guide

Obtaining Documentation

The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the foll owi ng si tes :

• http:/ /w w w.cisco.com

• http://www-china.cisco.com

• http://www-europe.cisco.com

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

Obtaining Technical Assistance

DRAFT - CISCO CONFIDENTIAL

Documentation CD-ROM

Cisco docum en tatio n and addi tiona l literat ure ar e available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is update d mo nthl y an d may b e m o r e curren t t han prin ted docu m entati on . The CD-ROM pack ag e i s availa bl e a s a s in gl e u n it or as an an n ua l s u b scr ip ti on .

Ordering Documentation

Cisco documentation is available in the following ways:

• Registered Cisco Direct Customers can order Cisco Product documentation

from the Networking Products MarketPlace: http:/ /w w w.cisco.com/cgi-bin/or der/order _r oot.pl

• Registered Cisco.com users can order the Documentation CD-ROM through

the online Subscription Store: http://www.cisco.com/go/subscription

About This Guide

• Nonregistered CCO users can order documentation through a local account

represent at ive by cal lin g C isco corporate h eadquarters (C alifornia, U S A) at 408 5 26- 72 08 or, in No rth Am er ica , by call ing 80 0 553- NET S( 638 7).

Obtaining Technical Assistance

Cisco p rovi des Cisco.com as a start in g po in t fo r al l t ech n ica l assistan ce. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, addition al tr o ubleshooti ng tools are available from th e TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides i mm e di ate, open a cce ss to Ci s co in f orm a tio n an d re s ou rces a t any t im e , from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

xvi

78-11069-03

About This Guide

DRAFT - CISCO CONFIDENTIAL

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technic al su ppo rt , do wnl oad a nd te st soft ware pa cka ges, a nd ord er C isco l e arni ng materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their re lat io nships wi th C isc o .

To access C is c o.c om, go to th e fo ll owing w e bsite: http:/ /w w w.cisco.com

Technical Assistance Center

The Cisc o TAC websit e i s availa bl e t o all cu s to me rs who need t ech n ica l assistance with a Cisco product or technology that is under warranty or covered by a m ain tenanc e contract.

Obtaining Technical Assistance

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by goin g to the TAC website:

http:/ /w w w.cisco.com/ta c P3 and P4 level problems are defined as follows:

• P3—Your network performance is degraded. Network functionality is

notice ab ly im p ai r ed , bu t m o s t bus i ne s s o peration s co n tinue.

• P4—You need information or assistance on Cisco product capabilities,

product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website: http:/ /w w w.cisco.com/regis ter/

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

xvii

Document Conventions

DRAFT - CISCO CONFIDENTIAL

If you cannot resolve your technical issue by using the TAC online resources, Cisco .co m re g is tered us e rs ca n o p e n a case online by using the TAC Case Ope n tool at the following webs i t e:

http:/ /w w w.cisco.com/ta c/caseope n

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

http:/ /w w w.cisco .com/wa rp / public/6 87/Direc t or y/DirTAC.shtml P1 and P2 level problems are defined as follows:

• P1—Your production network is down, causing a critical impact to business

operations if service is not restored quickly. No workaround is available.

• P2—Your production network is severely degraded, affecting significant

aspects of your business operations. No workaround is available.

About This Guide

Document Conventions

This document uses the following conventions:

Convention Description

boldface font Comm a n ds and ke yw or d s a r e in boldface.

italic f ont Argum e nt s f o r w hich you su pp ly va l ues are i n italics. [ ] Element s in sq u ar e b r ack ets are optio n al. { x | y | z } Alter n a tive keywords are gr ouped in brace s and s eparate d by vertic al bars. [ x | y | z ] Optional alternative keywords are grouped in brackets and separated by

vertical bars.

string A nonquot ed set o f chara cters . Do not use quo tation marks a round the st ring

or the st ri n g w i ll in clude the q uo t ati on m a rk s.

screen font Terminal sessions and informa tion the system displays are in screen font.

boldface screen font Information you must enter is in boldface screen font.

italic s creen f ont Argument s f o r w h ich you supp ly values ar e i n it al ic screen font.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

xviii

78-11069-03

About This Guide

Document Conventions

DRAFT - CISCO CONFIDENTIAL

Convention Description

^ The symbol ^ represents the key labeled Control—for example, the key

combination ^D in a screen display means hold down the Control key while you press the D key.

< > Nonprin ti ng ch ar acters, suc h as p a ssw or d s ar e in an g le br ac ket s.

Notes us e th e f o llow in g co nvention s:

Note Means reader take note. Notes contain helpful suggestions or references to

material n ot cov e re d in th e pu blicatio n.

Cautio ns use th e fo llowing c onve nt io ns :

Caution Means reader be careful. In this si tu at io n, you mi ght do so m ething t ha t could

result in equipment damage or loss of data.

78-11069-03

Tips use the following conventions:

Tip Means the following information will help you solve a problem. The tips

information might not be troubleshooting or even an action, but could be useful information.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

xix

Document Conventions

About This Guide

DRAFT - CISCO CONFIDENTIAL

Warnings use th e fo llow in g co nventi ons :

Warning

Waarschuwing

Varoitus

Attention

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. (To see translations of the warnings that appear in this publication, refer to the appendix, “Translated Safety Warnings.”)

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico’s en dient u op de hoogte te zijn van standaard maatregelen om ongelukken te voorkomen. (Voor vertalingen van de waarschuwingen die in deze publicatie verschijnen, kunt u het aanhangsel “Translated Safety Warnings” (Vertalingen van veiligheidsvoorschriften) raadplegen.)

Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista. (Tässä julkaisussa esiintyvien varoitusten käännökset löydät liitteestä "Translated Safety Warnings" (käännetyt turvallisuutta koskevat varoitukset).)

Ce symbole d’avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures. Avant d’accéder à cet équipement, soyez conscient des dangers posés par les circuits électriques et familiarisez-vous avec les procédures courantes de prévention des accidents. Pour obtenir les traductions des mises en garde figurant dans cette publication, veuillez consulter l’annexe intitulée « Translated Safety Warnings » (Traduction des avis de sécurité).

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

About This Guide

Document Conventions

DRAFT - CISCO CONFIDENTIAL

Warnung

Avvertenza

Advarsel

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unfällen bewußt. (Übersetzungen der in dieser Veröffentlichung enthaltenen Warnhinweise finden Sie im Anhang mit dem Titel “Translated Safety Warnings” (Übersetzung der Warnhinweise).)

Questo simbolo di avvertenza indica un pericolo. Si è in una situazione che può causare infortuni. Prima di lavorare su qualsiasi apparecchiatura, occorre conoscere i pericoli relativi ai circuiti elettrici ed essere al corrente delle pratiche standard per la prevenzione di incidenti. La traduzione delle avvertenze riportate in questa pubblicazione si trova nell’appendice, “Translated Safety Warnings” (Traduzione delle avvertenze di sicurezza).

Dette varselsymbolet betyr fare. Du befinner deg i en situasjon som kan føre til personskade. Før du utfører arbeid på utstyr, må du være oppmerksom på de faremomentene som elektriske kretser innebærer, samt gjøre deg kjent med vanlig praksis når det gjelder å unngå ulykker. (Hvis du vil se oversettelser av de advarslene som finnes i denne publikasjonen, kan du se i vedlegget "Translated Safety Warnings" [Oversatte sikkerhetsadvarsler].)

78-11069-03

Aviso

Este símbolo de aviso indica perigo. Encontra-se numa situação que lhe poderá causar danos fisicos. Antes de começar a trabalhar com qualquer equipamento, familiarize-se com os perigos relacionados com circuitos eléctricos, e com quaisquer práticas comuns que possam prevenir possíveis acidentes. (Para ver as traduções dos avisos que constam desta publicação, consulte o apêndice “Translated Safety Warnings” - “Traduções dos Avisos de Segurança”).

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

xxi

Document Conventions

About This Guide

DRAFT - CISCO CONFIDENTIAL

Advertencia

Varning!

Este símbolo de aviso significa peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considerar los riesgos que entraña la corriente eléctrica y familiarizarse con los procedimientos estándar de prevención de accidentes. (Para ver traducciones de las advertencias que aparecen en esta publicación, consultar el apéndice titulado “Translated Safety Warnings.”)

Denna varningssymbol signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanligt förfarande för att förebygga skador. (Se förklaringar av de varningar som förekommer i denna publikation i appendix "Translated Safety Warnings" [Översatta säkerhetsvarningar].)

xxii

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

DRAFT - CISCO CONFIDENTIAL

CHAPTER

Overview

The Cisco DPA 7630 and 7610 Voice Mail Gateways (DPA 7630/7610) enable you to integrate Cisco CallManager systems with Octel voice mail systems, which might also b e connected to ei th er D efi nity o r M er id ian 1 PB X s y stems. The DPA 7630/7610 enables you to use your existing third-party telephony systems along with your Cisco IP telephony system.

For example, yo u can e nsu r e t ha t f ea tu re s su ch as message wai ting i nd ic ato r s (MWI) for Octel voice messages are properly set on Cisco IP Phones (c onnected to Cisc o CallMana ger) and tradit ional t elepho ny ph ones (conn ected to Def inity or Meridian 1 PBX systems).

Using the DPA 7630/ 76 1 0, yo u c a n integra t e the following s ystems:

• Cisco CallManager 3.1(1) or higher

• Octel 200 and 300 voice messaging systems (using APIC/NPIC integration)

78-11069-03

• Octel 250 and 350 voice messaging systems (using FLT-A/FLT-N

integration)

• Lucent Definity G3 PBX systems (DPA 7630 only)

• Nortel Meridian 1 PBX systems (DPA 7610 only)

These s ec t io ns pr ovide yo u with a n overview o f the DPA 7630/ 76 10 and its intera cti on s w i th th e other co m po n en ts i n tradit io na l and IP t e le ph ony netwo r ks:

• Understanding the DPA 7630/7610, page 1-2

• Understanding How the DPA 7630/7610 Works, page 1-8

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

1-1

Understanding the DPA 7630/7610

DRAFT - CISCO CONFIDENTIAL

Understanding the DPA 7630/7610

The DP A 7630/7610 functi ons as a gate way between th e Octel, PB X systems, an d Cisco C all M an ag er, p er f orming these t a sk s:

• Determines the call type from Cisco CallManager and sends envelope

(displ ay ), li ght, and ri ng message s to the Oc tel syste m .

• Determ in es w h en the Oc te l s y stem is at tem pt in g to transfer, ou tcall, set

messa ge wait in g indicat or s ( M W I ) and s o on, and sends t he appropriate message s to C is c o CallMan ag er.

• Converts Dual-Tone Multi-F r eq uency (D TM F ) to nes to Sk in ny Client

Control Protocol (SCCP) messages.

• Converts Nortel Display Key commands to Skinny Client Control Protocol

(SCC P) m ess age s

• Provides co mp an di ng -law tr an sco d in g, an d voice co m pression.

• Performs Real-Time Transport (RTP) encapsulation of the voice message.

These sect io ns provide a dd it ion a l de tai l a bo u t t he in terfaces and s u pp ort ed protocols on the DPA 7630/7610:

Chapter 1 Overview

• DPA 7630/7610 Physical Description, page 1-2

• Supported Protocols on the DPA 7630/7610, page 1-6

DPA 7630/7610 Physical Description

The DPA 7630/7610 is a 19-inch, rack-mountable hardware device capable of emulatin g digi tal teleph ones or digita l PBX port s. By e mulat ing thes e de vices, the DPA 7630 /7 61 0 en ab le s you to integr at e C isco CallM an ag er w i th exi s ti ng O ct el voice mail systems and Definity or Me ridian 1 PBX systems.

The wiring and external connectors of the DPA 7630 and 7610 differ slightly because the Definity system uses a 4-wire wiring scheme, and the Meridian 1 system us es a 2- w ir e w i ring s cheme.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

1-2

78-11069-03

Chapter 1 Overview

Understanding the DPA 7630/7610

DRAFT - CISCO CONFIDENTIAL

DPA 7630—Rear View

The rear of t he D PA 7630 (see Figure 1-1) includes the following interfaces:

• Lines C, B, A—RJ-21 telco connectors used to connect 24 lines (8 ports per

connecto r) t o th e Definity and O ct el s yst ems. Thes e ar e f o ur-wir e telco connec tors , match ing the wi rin g sch eme use d by the Defi nity PBX syst ems.

• Power connector—provides power to the DPA 7630.

Figure 1-1 Cisco DPA 7630 Rear View

LINE C

LINE B

RJ-21 T elco

connectors

LINE A

POWER

42824

Power

connector

78-11069-03

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

1-3

Understanding the DPA 7630/7610

DRAFT - CISCO CONFIDENTIAL

DPA 7610—Rear View

The rear of t he D PA 7610 (see Figure 1-2) includes the following interfaces:

• Telco connector—RJ-21 telco connector used to connect 24 lines to the

Meridian 1 and Octel systems. This is a two-wire telco connector, matching the wi ring sc heme us e d by the M er i d ian 1 P BX sys tems.

• Power connector—provides power to the DPA 7610.

Figure 1-2 Cisco DPA 7610 Rear View

Chapter 1 Overview

LINE A

Telco

connector

50224

POWER

Power

connector

1-4

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

Chapter 1 Overview

Understanding the DPA 7630/7610

DRAFT - CISCO CONFIDENTIAL

DPA 7630/7610—Front View

The front of the DPA 7630 and 7610 are identical (see Figure 1-3) incl ud e the following interfaces:

• 10/100 Mbps Ethernet port—RJ-45 port used to connect to IP network

• Console port—RJ-45 port used for configuring and managing the

DPA 7630/7610

• LED s tatus in di ca t or s —used to indica te po rt and l i n e s t a tu s

Figure 1-3 Cisco DPA 7630/7610 Front View

LEDs

ports 9-16

LEDs

ports 1-8

ports 17-24

78-11069-03

1 2 3 4 5 6 7 8

9 10 11 12 13 14 15 16

POWER

STATUS

17 18 19 20 21 22 23 24

POWER

STATUS

100

LINK

100

LINK

ETHERNET

LINK

CONSOLE

ETHERNET

10/100

Base-TX

CISCO DPA7630

LINK

CONSOLE

Console

RJ-45 port

LEDs

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

42823

1-5

Understanding the DPA 7630/7610

DRAFT - CISCO CONFIDENTIAL

Supported Protocols on the DPA 7630/7610

The DPA 7630/7610 supports several industry-standard and Cisco networking protocol s re qu ir ed for v o ice com muni cation o v er a n I P ne twor k. Ad diti ona lly, t he DPA 7630/7610 supports protocols required for remote network management.

Data and Voice Protocols

The DPA 7630 / 76 10 s u pports the fol low ing data an d voice c ommunic ation protocols.

• Internet Protocol (IP)—addresses and sends packets across the network.

• Trivial File Transfer Protocol (TFTP)—allows you to transfer files over the

networ k.

• File Transfer Protocol (FTP)—allows you to transfer files over the network.

• Dynam ic Host Config urat ion Pro toco l (DH CP) —d ynam ically allo cates and

assign s a n I P addres s t o network de vi c es .

• Real-Time Transport Protocol (RTP)—enables transporting of real-time data,

such a s i nt e r ac t ive voi ce and video over data ne tw or k s .

Chapter 1 Overview

• Skinny Client Control Protocol (SCCP)—enables communication between

the DPA 7630/7610 and Cisco CallManager.

• Network Time Protocol (NTP)—enables synchronization of time and date

Network Management Protocols

The DPA 7630/7610 supports Simple Network Management Protocol (SNMP) and implements several industry-standard Management Information Bases (MIBs).

Understanding SNMP Support

The DPA 7630/7610 (with software version 1.1 or higher) supports SNMP versions 1 and 2, enabling you to perform the following commands:

• Get—Retrieve a specific node’s value.

• GetNext—Retrieve the first value present in the ordered tree whose node

succeeds th e o ne specifie d.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

1-6

78-11069-03

Chapter 1 Overview

DRAFT - CISCO CONFIDENTIAL

• GetBulk—Retrieve bounded number of values whose nodes succeed, in the

numeric al or de ring , th e on e spec ified. Get Bu lk is availa ble onl y in SNMP v2.

• Set—Set a specific valu e.

Understanding Supported MIBs

The DPA 7630/7610 supports the following MIBs.

RFC 1213

RFC 1213 is the basic MIB 2 specification which indicates the state of network interface s an d stat is t ics for netw o rk p r ot oc ol s .

The DPA 7630/7610 supports RFC 1213 on the Ethernet interface with the followi ng cavea ts :

• The digital telephony interfaces are not listed in the ifTable.

• ifAdminStatus cannot be written, and it is fixed at “up”.

• ifLastCha nge ret urn s as “0”.

• ifSpecific returns as “0 , 0 ”.

Understanding the DPA 7630/7610

78-11069-03

• atTable can no t be w r itt en .

• No “ip***” values can be written.

• You cannot write to “tcpConnState” for an active TCP connection.

• The DPA 7630/7610 does not implement the External Gateway Protocol

(EGP).

RMON

The DPA 7630 /7610 impleme nts the Et hernet Statis tics gro up in Remo te Netw ork Monitori ng ( RM O N ) , with the excep t io n of “E therStatsS ta tu s .” Th is is fixed at “valid” and ca nn o t b e w r it te n.

Cisco CDP MIB

Cisco D is c ove r y P ro to c o l (CDP) is a meth od that Cisco devices us e to adver tise their presence and to discover information about other nearby devices. The DPA 7630/7610 implements all objects in this MIB with the exception of “cdpGlobalRun”. This object returns “true” when read, and cannot be written using S N MP.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

1-7

Understanding How the DPA 7630/7610 Works

DRAFT - CISCO CONFIDENTIAL

Cisco Process MIB

This MIB describes the processes currently running on the device. However, because the DPA 7630/7610 has threads, rather than processes, running on it the MIB is implement ed w ith the following caveats:

• The amount of memory allocated is not recorded on a per-thread basis.

Therefore, cp mP roc Ex tM emAllocated and cpmPro cEx tM e m Fre ed are returned as 0.

• All threads run at the same priority. Therefore, for every process

cpmProc E x tPr iority wil l be returned as “no rmal.”

• It is not possible to change a process’s priority so attempts to write

“cpmProcEx tP r ior it y” ar e u n suc cess f u l.

Calista DPA MIB

The DPA 7630/7610 supports an additional DPA-specific Cisco MIB in version

1.2(1 ) and late r. The MIB O ID is : For an explanation of this MIB, refer to the SNMP v2 MIBs available at the

following location: http:/ /w w w.cisco.com/public/sw- center/n etmgmt/ cmtk/mibs .s h tml

Chapter 1 Overview

CALISTA-DPA-MIB.

Understanding How the DPA 7630/7610 Works

The Cisc o DPA 7630/7610 ena ble s yo u t o in te grat e you r e xi sti ng Octe l v o ice ma il with Cisco CallM anager and ei th er a D efinity PBX system or a Mer id ia n 1 PBX system. If you have a Definity PBX, use the DPA 7630; if you have a Meridian 1 system, use the DPA 7610.

The DPA 7630/7610 functions by emulating digital phone or PBX systems. This capabilit y allows it to appear like th es e devi ces to Cisco CallM an ag er, Oc te l, Definity, and Meridian 1 systems.

These sections provide an understanding of the purpose of the DPA 7630/7610:

• Why is the DPA 7630/7610 Needed?, page 1-9

• Can I Just Use SM DI ?, pa ge 1-9

• What If I Cannot Use SMDI?, page 1-9

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

1-8

78-11069-03

Chapter 1 Overview

DRAFT - CISCO CONFIDENTIAL

Why is the DPA 7630/7610 Needed?

If you want to migrate your telephony system from a Definity G3 PBX or a Meridian 1 PBX to Cisco CallManager, you must decide whether to do a complete cutover to Cis c o CallManager or to migrate slowly. If you do a comp lete cutover to Cisco CallMan ager and C is co ’s voice m ai l so lution, you do n o t n ee d th e DPA 7630/7610. However, if you are slowly migrating your systems, you might want to mai nt ain s om e phon es on the De f i nity or Me ridia n 1 PB X while ins t all ing new phones on the Cisco CallManager system. You might want to use your existing O ct el voice mail s y s tem w it h your Cis c o CallManager sys t em . In t he s e cases, the D PA 7630/761 0 ca n as sis t y our m i grat io n to Cisco Cal lM anager.

Can I Just Use SMDI?

One difficulty with m i g ra tio n is that voi ce mail sy stems such as Octel w er e designed to integrate to only one PBX at a time. To resolve this difficulty, many people u s e S i mplified M ess ag e Desk I nt e r fac e ( SMDI), wh ic h was de sig ned to enable integ rated voice mail s ervi ces to mult iple cli ents .

Understanding How the DPA 7630/7610 Works

However, to use SMDI , y our vo i ce m a il s yst em m u st meet several q ua lifi cat io n s:

• It must have sufficient database capacity to support two PBX systems

simultan eo u sly an d t o as so ciate each ma ilbox with th e c or r ec t P B X in ord e r to send M W I in f orm ation on the correct link.

• It mus t be possible to physi cally con nect th e I P n e t wo r k to the vo ice

messagi ng syste m w hile ma in ta in in g the existi ng physi cal li nk to the PBX.

• It must sup p ort an alo g integrati on . SMDI is pr i m arily an anal og technolog y.

Additionally, SMDI requires reconfiguration of your existing telephony network.

What If I Cannot Use SMDI?

SMDI might not be an option for you, particularly if you are using a digital interface on y o ur Oc t el systems. O ct el s yst em s w ith d ig it a l li ne car d s emulate digital phones, appearing to the PBX as digital extensions, referred to as per-port or PBX integration cards (PIC). On PIC systems, the voice and data streams (for setting M W I ) ar e o n th e same path . Th e MWIs are set an d cl ear ed v ia feature access codes on dedicated ports. Because these PIC ports use proprietary

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

1-9

Understanding How the DPA 7630/7610 Works

DRAFT - CISCO CONFIDENTIAL

interface s , y ou c a n no t use standar d in terfaces to co n nect them to the Cisco C allManager system. However, the D PA 7630/7610 can trans la te th ese interface s to enable co mm u n ic ati on b et w een th e Cisco CallMan ag er, Octel, and Meridian 1 or Definity systems.

Chapter 1 Overview

1-10

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

DRAFT - CISCO CONFIDENTIAL

CHAPTER

Choosing an Integration Mode

The DPA 7630/7610 enables you to integrate the Cisco CallManager, Octel, and Meridia n 1 or Def i ni ty s ys tem s. Depe nding on t he n e eds of y our ne tw ork, y ou can choos e a m o n g s eve r al diffe re nt integration methods .

Select an integration mode based on the needs of your IP telephony network:

• Simple—Used to integrate Cisco CallManager with existing Octel voice mail

systems. In this solution, you are not using a Definity or Meridian 1 PBX system, o r yo u are cho o sin g not to in teg ra te them w ith y o ur I P telepho ny system. See “Using the Simple Integration Mode” section on page 2-2.

• Hybrid—Used to integrate Cisco CallManager with existing Octel voice mail

systems and Definity or Meridian 1 PBX systems. See “Using the Hybrid

Integration Mode” section on page 2-7.

• Multiple—Used to integrate the systems in larger networks using a

combination of simple and hybrid scenarios, which requires multiple DPA 7630/7610 systems. See “Using the Multiple Integration” section on

page 2-14.

78-11069-03

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

2-1

Using the Simple Integration Mode

DRAFT - CISCO CONFIDENTIAL

Using the Simple Integration Mode

In the simple integration mode, the DPA 7630/7610 handles all processing and signaling b et w een th e Octel a nd C isco CallM an ag er s y ste m s ( s ee Figure 2-1).

Figure 2-1 Simple Integration of Cisco CallManager and Octel Systems

Octel Voice Mail

Cisco DPA 7630 /7610

Chapter 2 Choosing an Integration Mode

Gateway

Cisco CallManager

Understanding the Simple Integration Mode

In this integration, all 24 ports on the DPA 7630/7610 connect to the Octel system, providing 24 Octel ports for call and MWI processing. The DPA 7630/7610 translates the messaging between Cisco CallManager and the Octel sy s t em.

Understanding Interactions with the Octel System

The Oc t el voice m ail system no rmally works by e m ulating a set o f digita l P B X phones. W h en a cal l goes to voi ce m ai l, t he PBX “ring s” o ne o f th ose emulate d phones. The Octe l voice mail syst em re ad s the emula ted p ho n e d isp l a y an d gathers information about the call such as the caller, calling party, and the reason that the call was forwarded to voice mail; then, the Octel system answers the call.

PSTN

42794

2-2

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

Chapter 2 Choosing an Integration Mode

Using the Simple Integration Mode

DRAFT - CISCO CONFIDENTIAL

When you use the DPA 7630/7610, it emulates a PBX for the Octel voice mail system an d em u la tes up to 24 C isco I P Ph on es in Cisco CallM an ag er. In th is setup, wh en a call goes t o voice mail, Cisco CallM an ag er r ing s o ne o f th e emulated Cisco IP Phones (which is a port on the DPA 7630/7610). The DPA 7630/7610 translates this ringing to a corresponding Octel voice mail port. Other aspects of the phone behavior that the DPA 7630/7610 translates include the formatting of the information on the display, line light behavior, call transfer ring, an d settin g MW Is.

For example, to activate a Definity MWI, the Octel system goes off-hook on one of its ports and dials a feature access code (typically *4) followed by the extension number. The DPA 7630 mu s t recognize th is an d tr an slat e t he sequen ce to th e appropri ate s et of I P messages fo r Ci s co CallM an ag er.

Understanding Interactions with the Cisco CallManager System

The DPA 7630/7610 connects to the IP network and accesses a Cisco C all M an ag er TF TP s er ver t o g et it s p ort co nfigu r ati on and Cisco CallManager list. After the configuration information has been transmitted using TFTP, the DPA 7630/7610 tries to register its virtual port (port 25) to the first Cisc o CallManager fro m th e Ci s co CallM an ager list u sin g Skinny Client Control Protocol (SCCP).

This virtual por t handles all the MWI commands sent f r om the Octel , destined to the Cisco Call Manager . As Octel voice and MWI ports are connected to the DPA 7630/7 610, each connected port on the DPA 7630/7610 the n registers as a 30 VIP IP phone with the C is co Cal l M anage r.

Implementing the Simple Integration Mode

T o impl e men t the si mple i nte gr atio n m ode, y ou mu st c onn ect the DPA 7630/7610 to the O ctel and C isco CallM an ag er s y stems usin g th ese guide lin es.

Connecting to the Octel System

Because of the wiring differences on the DPA 7630 and the DPA 7610, you connec t t he m sl ightly d iffer en tly.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

2-3

Chapter 2 Choosing an Integration Mode

Using the Simple Integration Mode

DRAFT - CISCO CONFIDENTIAL

DPA 7630

Connec t all th e ports y o u need in Li nes A, B, and C f rom the DPA 7630 to th e Octel sy st em ( see Figure 2-2). T h e r e a r e 2 4 ports , but if yo u h a ve f ewe r t han 24 Octel por ts, yo u can leave th e rem ain ing ports empty. On the Octel system, th ese 24 ports appear as 24 Definity PBX ports.

Figure 2-2 Logical Connections of Simple Integration on the DPA 7630

Octel

Line C

(Ports 24-17)

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

2-4

Line B

(Ports 16-9)

DPA 7630

All 24 ports connected to Octel. Configure some lines to handle

incoming calls, some for outgoing calls, and some for MWI.

Do not enable incoming and outgoing calls on the same line.

Line A

(Ports 8-1)

35936

DPA 7610

Connect all the lin es you need f r om the telc o co nn ec to r on t he DPA 7610 to the Octel sy st em ( see Figure 2-3). T h e r e a r e 2 4 ports , but if yo u h a ve f ewe r t han 24 Octel por ts, yo u can leave th e rem ain ing ports empty. On the Octel system, th ese 24 lines appear as 24 Meridian 1 PBX ports.

78-11069-03

Chapter 2 Choosing an Integration Mode

DRAFT - CISCO CONFIDENTIAL

Figure 2-3 Logical Connections of Simple Integration on the DPA 7610

Using the Simple Integration Mode

Octel

Ports 24-1

Connecting to Cisco CallManager

Use the Ethernet port on the DPA 7630/7610 to connect to the IP network, from which th e DPA 7630/76 1 0 co nnects to Ci s co CallM an age r.

Resulting Line Configuration

This c on figu ration re su lts in 24 lines available for the following pur po ses :

• Inco ming and outgoing calls between the C isco CallManager sy stem and the

Octel system via the DPA 7630/7610.

• Message wait in g in dica tor (MWI) comm ands goin g fro m the Octel sys tem to

Cisco C all Manager v ia th e D PA 7630/76 10 .

DPA 7610

49957

All 24 ports connected to Octel. Configure some lines to handle

incoming calls, some for outgoing calls, and some for MWI.

Do not enable incoming and outgoing calls on the same line.

78-11069-03

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

2-5

Using the Simple Integration Mode

DRAFT - CISCO CONFIDENTIAL

On the Octel system, you can designate which lines are used for handling incomi ng and out go ing c alls to C isc o CallManager an d whic h a re us ed fo r se tt ing MWIs. You must ensure that all MWI lines from the Octel system connect to the DPA 7630/7610. The DPA 7630/7610 requires that you do not have any one line designated for both incoming call processing and sending MWI commands. You can, however, use the same lines for setting MWIs and handling outgoing calls.

Once the s e 2 4 por ts s u cc es sf u lly c on n ect to Cisco CallManager, th ey ap pea r in the database as Cisco IP P hones. If some ports ar e not us ed, the y do no t appear in the Cis co CallMa nager da tabase . Fo r exampl e, if yo u are only usi ng 12 port s, onl y 12 IP ph on es appear in the Cisco CallM an ag er da tab as e .

Additiona l ly, a s epa rate vir tual IP pho ne (port 25) app ears in Cisc o CallManager. This virtual IP phone is created automatically by the DPA 7630/7610, and it is responsible for setting the MWIs on the Cisco IP Phones connected to Cisco C all Manager.

Figure 2-4 Resulting Simple Integrated Network

Chapter 2 Choosing an Integration Mode

Octel Voice Mail

2-6

24 PIC interfaces

Cisco

DPA 7630/7610

Must specify which port(s) are for MWI on Octel and DPA 7630/7610. Does not matter how ports are assigned.

Gateway

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

Cisco CallManager

PSTN

44740

78-11069-03

Chapter 2 Choosing an Integration Mode

DRAFT - CISCO CONFIDENTIAL

Using the Hybrid Integration Mode

If you want to connect Cisco CallManager to Octel voice mail and Definity or Meridia n 1 PBX sy ste ms, you must us e t he hy bri d int e g rati on mode. In th e hyb ri d configuration, the DPA 7630/7610 handles processing and signaling among the Octel, Cisco CallManager, and Definity or Meridian 1 systems (see Figure 2-5).

Figure 2-5 Hybrid Integration of Cisco CallManager, Octel, Definity, and

Meridian 1 Systems

Octel

Voice Mail

Cisco

DPA 7630/7610

Cisco

CallManager

Using the Hybrid Integration Mode

Gateway

IP IP IP

IP telephony network Legacy PBX

Understanding the Hybrid Integration Mode

The hybrid inte gration m ode require s interaction among the DPA 7630/7610, th e Octel voice mail system, Cisco CallManager, and the Definity or Meridian 1 PBX systems.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

Definity or Meridian PBX

42793

2-7

Chapter 2 Choosing an Integration Mode

Using the Hybrid Integration Mode

DRAFT - CISCO CONFIDENTIAL

Understanding Interaction with the Octel and PBX Systems

A Cisco CallMan ag er I P -bas e d tel ep ho ny s y stem can be co nnected to a P B X using an ISDN PRI card in the Definity or Meridian 1 PBX systems and an ISDN PRI gateway on the IP network. This setup allows users on the IP phones and users on the Definity or Meridian 1 digital phones to make and receive telephone calls to each othe r.

However, this co nfigurat io n does no t resol ve many of t he follow in g issues w i th the voice m ail system :

• The PRI link loses information.

When a u ser o n an I P p ho n e a ccesses the voice m ai l sy s te m d ir ec tly, the extensi on numbe r of the IP phone is not tr ansfe rred acro ss the ISDN PRI l ink. Therefore, the voice mail system cannot give the correct greeting to the user of the IP phone, and users must enter their voice mailbox number.

• The voice m a il s ystem cann ot activate the M W I li gh t of IP p ho n es .

On a Defi nity P B X , th e voice mail s y ste m co n tr ol s th e ph o ne s ’ MWI lights by dialing feature access codes. This does not work across the ISDN PRI link. For exampl e, if IP ph o ne 1 23 4 is lef t a m e s sag e , th e vo ice mail s yst em notifies the PBX to light MWI 1234, which the PBX considers an error becaus e it doe s not ha ve exten sion 1234 .

2-8

To resolve these problems, up to 16 of the ports on the DPA 7630/7610 can connec t t o th e O ctel system in the s am e way as in the sim p le in tegr at io n m o de. You can then set up a separate hunt group for the IP phones, which is accessed using one of the line s conne cted to the DPA 7630/7610. This solution enables the following call types to function properly because the caller and number are no longer l ost:

• Direct ca ll s to the voice ma i l sy stem from an I P ph o ne

• Calls to an I P p h on e t h at are forwar de d to voi ce m ai l

Because the Octel voice mail system cannot determine which MWI lines are used for parti cu lar e xte nsi on s, t he DPA 7630/7610 must ha ndle all M WI re ques t s from the Octel system. Therefore, the remaining 8 ports on the DPA 7630/7610 must connect to th e De fi ni ty or Meri di an 1 PBX s ys tem . The DPA 7630/7610 per for ms a pass-th r o ugh oper at io n on these po rt s , a llow in g the Oc tel , D e fin ity, and Meridian 1 systems to function as before.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

Chapter 2 Choosing an Integration Mode

Using the Hybrid Integration Mode

DRAFT - CISCO CONFIDENTIAL

However, because the DPA 7630/7610 does not have knowledge about the dial plans, it sends the M WI co m ma nd t o th e C is c o CallManag er and the D efinit y or Meridian 1 P B X sy stem. The DPA 7630/7610 ig no res a ny erro r s r ece ived fr om either th e PBX or Ci s co CallManager.

Understanding Interactions with the Cisco CallManager System

Using the hybrid integration method, the DPA 7630/7610 emulates up to 17 IP phones. There is one emulated phone for each line (up to 16) connected to the Octel sy st em a nd o n e f or s e tt in g MWIs on th e Ci s co CallM an ag er sys tem . Th e remaining eight ports on the DPA 7630/7610 connect to the Definity or Meridian 1 syste m and do no t ap pe ar in C isco CallM an ag er.

Because the lines provide specific services (incoming calls, outgoing calls, setting MWIs), you need to con fig u re th em accordingl y in C isco CallM an ag er. Ref er to the “Configuring the DPA Ports and Phones” section on page 4-10 for details.

Implementing the Hybrid Integration

T o impl e ment t he hyb rid i nte gra t io n, you mus t con ne ct t he DPA 7630/7610 to th e Octel, Cisco CallManager, and Definity or Meridian 1 systems using these guidelines.

Connecting to the Octel and PBX Systems

Because of the wiring differences on the DPA 7630 and the DPA 7610, you connec t t he m sl ightly d iffer en tly.

DPA 7630

To use this con figu ra tio n , all MWI lin es f or th e De fini ty an d C is co CallM an ag er systems must pass through the D PA 7630(see Figure 2-6).

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

2-9

Chapter 2 Choosing an Integration Mode

Using the Hybrid Integration Mode

DRAFT - CISCO CONFIDENTIAL

Figure 2-6 Logical Connections of Hybrid Integration on the DPA 7630

OctelLucent

1 2 3

Line C

(Ports 24-17)

Assign these 4 lines to

set MWIs on the Lucent PBX system.

Line B

(Ports 16-9)

DPA 7630

Assign these 4 lines to

2 3

handle MWI commands. Use the same number of lines and corresponding ports as those on Line C.

Assign these 12 lines to handle either incoming calls or outgoing calls. Do not enable incoming and outgoing calls on the same line.

Line A

(Ports 8-1)

35940

Follow these guidelines when configuring the DPA 7630:

• Line A (ports 1- 8) c o nn e c ts to the Octel sy stem and handles ca l l pr ocessi ng .

You can designate each line to handle incoming or outgoing messaging, but a single line cannot support both.

• Line B (po rts 9 -16 ) conne cts to th e Oc tel syst em. A port ion o f th ese line s ca n

be used for ca ll process ing (as with Line A), but all MWI li nes must connect through Line B. So, if you have n MWI lines, you have 8-n available fo r incoming m essa ges on port s 9-1 6 (i n addi ti on to t he 8 port s a vailab le on L ine A).

Also, ensure the MWI lines have a one-to-one correspondence with the MWI lines in Line C, in both quantity and physical location. For example, if you assign the last four ports on Line B (ports 13, 14, 15, and 16) to be Octel MWI lines, yo u mus t also ass ign t he la st fo ur po rts on Line C (port s 21, 22, 23 , a nd

24) to be Definity MWI lines.

2-10

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

Chapter 2 Choosing an Integration Mode

DRAFT - CISCO CONFIDENTIAL

• Line C (ports 17-24) connects to the Definity system for setting the MWIs.

Ensure these MWI lines have a one-to-one correspondence with the MWI lines in Line B, in both quantity and physical location. The remaining ports on Line C ar e no t availab le . You cannot u se th em t o co nn ec t t o th e O ctel system.

For example , if you assign the l ast fou r ports on Line B (por ts 13, 14, 15, a nd

16) to be Octel MWI lines, you must also assign the last four ports on Line C (ports 21, 22, 23, and 24) to be Definity MWI lines. The remaining ports on Line C (ports 20, 19, 18, and 17) are not used.

Figure 2-7 illustrates in detail to connect the wires from the DPA 7630 to the

Definity PBX system. Starting with port 1, you skip a port, cross the next two ports, skip a port, cross the next two ports, and so on. For example:

• Leave pair 1 unused on both the DPA 7630 and Definity PBX

• Cross pairs 2 and 3, so that Tx (transmit) from DPA 7630 connects with Rx

(receive) from the Definity PBX

• Leave pair 4 unused on both the DPA 7630 and Definity PBX

• Cross pairs 5 and 6, so that Tx (transmit) from DPA 7630 connects with Rx

(receive) from the Definity PBX

Using the Hybrid Integration Mode

78-11069-03

Figure 2-7 DPA 7630 Wiring to the Definity PBX System

DPA 7630

(Line C)

Port 1

Definity

PBX

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

55751

2-11

Chapter 2 Choosing an Integration Mode

Using the Hybrid Integration Mode

DRAFT - CISCO CONFIDENTIAL

DPA 7610

To use this configuration, all MWI lines for the Meridian 1 and Cisco CallManager system s must pass through t he D PA 7610 (see Figure 2-8):

Figure 2-8 Logical Connections of Hybrid Integration on the DPA 7610

Nortel meridian 1

1 2

Assign these 4 lines

(ports 24, 23, 22, 21) to handle MWIs on the Nortel Meridian 1 PBX system.

Octel

Ports 24-1

DPA 7610

Assign these 4 lines

2 3

(ports 16, 15, 14, 13) to handle MWI commands. Use the same number of lines and corresponding ports as those connected to the Nortel PBX.

Assign these 12 lines (ports 1-12) to handle either incoming calls or outgoing calls. Do not enable incoming and outgoing calls on the same line.

49958

Follow these guidelines when configuring the DPA 7610:

• Ports 1-8 connect to the Octel system and handle call processing. You can

designate each line to handle incoming or outgoing messaging, but a single line cannot support both.

2-12

• Ports 9-16 connect to the Octel system. A portion of these lines can be used

for call pro ces s in g ( a s wit h l in es 1 - 8), but al l M W I l in es m u st co nn ec t through lines 9-16. So, if you have n MWI lines, you have 8-n available for incoming messages on lines 9-16 (in addition to lines 1-8).

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

Chapter 2 Choosing an Integration Mode

DRAFT - CISCO CONFIDENTIAL

Also, ensure the MWI lines have a one-to-one correspondence with the MWI lines in lines 17-24, in both quantity and physical location. For example, if you assign lines 13, 14, 15, and 16 to be Octel MWI lines, you must also assign lines 21, 22, 23, and 24 to be Meridian 1 MWI lines.

• Ports 17-24 connect to the Meridian 1 system for setting the MWIs. Ensure

these M W I li nes have a one -t o -o n e co r re s po n de nce with th e MWI lines (9-16) , i n both qu antity and phys i ca l lo c a tion. T he r e m ai ning lin es a r e n ot available. You cannot use th em t o co nn ec t to the Oc tel system .

For example, if you assign lines 13, 14, 15, and 16 to be Octel MWI lines, you must also as si gn the li nes 21, 22, 23 , and 2 4 to be Meri dian 1 MWI li ne s. The remaining lines (20, 19, 18, and 17) are not used.

Connecting to Cisco CallManager

Use the Ethernet port on the DPA 7630/7610 to connect to the IP network, from which the DPA 7630/7610 will connect to Cisco CallManager.

Resulting Line Configuration

Using the Hybrid Integration Mode

78-11069-03

This configur ation results in the following line configu ration, whe re n equals th e number o f M WI li ne s ass i gned to the Oct el an d Meridian 1 sy stems:

• 16-n lines for call proces s in g t o an d fr o m t he Octel sy s t em.

• n lin es connec ting to t he P B X (D e fin ity o r M er id ian 1) are re s po n s ib le f or

sending MWI message s to the phon es con nected to the PBX. Y o u can also use these lines for outgoing messages to the Oc tel system .

• 8-n lines from ports 17-24 (Line C on the DPA 7630) are not used.

Only th e l in es connected to t he O ctel system ( maximum o f 16 ) ap p ear as Cisco IP Phones in Cisco CallManager. Additionally, another virtual IP phone (port 25) appears in Cisco CallManager. This virtual IP phone is created automatically by the DPA 7630/7610, and it is responsible for setting the MWI message s o n th e I P p hon es c on n ect ed to C isco CallM an ag er.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

2-13

Using the Multiple Integration

DRAFT - CISCO CONFIDENTIAL

Figure 2-9 Resulting Hybrid Integrated Network

Octel

Voice Mail

Cisco DPA 7630/7610

Chapter 2 Choosing an Integration Mode

DPA 7630/7610 translates call and MWI info for calls to/from the IP telephony network

Cisco

CallManager

IP IP IP

IP telephony network Legacy PBX

PIC

(Skinny)

Gateway

PIC

Ports 1-8 (for voice only) or Ports 9-16 (MWI or Voice)

Ports 17-24

Definity or Meridian PBX

Using the Multiple Integration

If your system requires more than the hybrid integration mode provides, you might want to add multiple DPA 7630/7610 systems to your network. You might use multiple DPA 7630/7610 systems if your network needs match any of the following scenarios:

PSTN

44741

2-14

• Connecting Additional Ports to the PBX System, page 2-15

• Connecting More Ports to the Octel System, page 2-15

• Using Multiple DPA 7630/7610 Systems for Redundancy, page 2-16

• Using th e D PA 7630/ 761 0 w i th Cisco C al lM an ag er C lu s te rs, page 2-1 7

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

Chapter 2 Choosing an Integration Mode

DRAFT - CISCO CONFIDENTIAL

Connecting Additional Ports to the PBX System

If you need more MWI ports to the Definity or Meridian 1 system, add an additional DPA 7630/7610 in hybrid mode. However, you cannot use all 24 ports for Definity or Meridian 1 MWIs. You must configure the DPA 7630/7610 following the guidelines for the hybrid integration, using up to eight ports.

Figure 2-10 Expanding Ports Connected to the PBX System

Using the Multiple Integration

Connecting More Ports to the Octel System

If you need m ore t ha n ei gh t p o rt s fo r hand lin g calls betw ee n C isco CallM an ag er and the Octel systems, add another DPA 7630/7610 in simple mode. This would provide another full 24 ports dedicated to call processing between the two systems. See Figure 2-11 for an illust ra tio n o f th is s c en ar io .

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

2-15

Using the Multiple Integration

DRAFT - CISCO CONFIDENTIAL

Figure 2-11 Expanding Ports Connected to the Octel System

Octel voicemail

Chapter 2 Choosing an Integration Mode

PIC

DPA 7630/7610

in hybrid mode

PIC

Definity or Meridaian 1 PBX

PSTN

44742

DPA 7630/7610 in simple mode

Cisco

CallManager

(Skinny)

Gateway

IP IP IP

IP telephony network Legacy PBX

Using Multiple DPA 7630/7610 Systems for Redundancy

You can also ad d an ad d iti on al D PA 7630/76 10 t o ach ieve a hi gher l evel o f redundancy or fault tolerance. In this situation, you can use two DPA 7630/7610 devices in parallel, sharing the MWI lines between the two units. If one unit were to fail, th e Octel s y stem would u se only t he li nes that w e r e still op er ati on al, allowing vo ic e m a il to func t io n no r m al ly.

2-16

If you want to use this configuration, be sure to review the information about setting the port di sable pol icy in the “Setting the Port Disable Policy on the DPA

7630” section on page 6-3 and the “Setting the Port Disable Policy on the DPA 7610” section on page 6-7 for details. The port disable policy ensures that if the

Octel MWI lines are distributed between two DPA 7630 systems and the first

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

Chapter 2 Choosing an Integration Mode

DRAFT - CISCO CONFIDENTIAL

DPA 7630 loses its connecti on to Cisco CallManager, th e ports conn ecting to th e first DPA 7630 are disabled, and the Octel system only sends MWIs to the second DPA.

Figure 2-12 Multiple DPA Systems Used for Fault Tolerance

Using the Multiple Integration

Using the DPA 7630/7610 with Cisco CallManager Clusters

If you ar e u sin g Cisco CallManager cl usters, note that M WI co m man d s d o not propagate across inter-cluster links. The DPA 7630/7610 can set MWIs only for those extensions located on the same Cisco CallManager cluster as the DPA 7630/7610 itself. Therefore, to support multiple clusters, you need to add additional DPA 7630/7610 devices.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

2-17

Using the Multiple Integration

DRAFT - CISCO CONFIDENTIAL

Cisco CallManager Clusters and Octel System

Figure 2-12 illustrates the scenario in which you are using two DPA 7630/7610

systems to in t er co nnect two Cisco CallM an ag er cl ust e rs t o t h e O ct el s yst em. In this scen ar io , t h e tw o D PA 7630/7610 sy s tem s ar e co nn ect ed t o e ach o th er. You cannot connect more than two DPA 7630/7610 systems together.

The first DPA 7630/7610 in the chain is i n hybr id mode. It r ece ives an d pa ss es MWI info rm ation and call p ro ce s sin g inf o rm ati on be tw een the Octel s y stem and passes MWI information to the next DPA 7630/7610. This DPA 7630/7610 also passes the information to the first Cisco CallManager cluster.

The second DPA 7630/7610 is in simple mode. It only connects to the Octel system to share call processing information, and it passes MWI information to the second Cisco CallM anag er cluster.

Figure 2-13 Cisco CallManager Clusters and Octel System

Chapter 2 Choosing an Integration Mode

Octel

MWI

2-18

Call

MWI

DPA 7630/7610 1 (hybrid)

Cisco CallManager 1

IP IP IP

IP phones

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

Call

IP IP IP

IP phones

DPA 7630/7610 2 (simple)

Cisco CallManager 2

79420

78-11069-03

Chapter 2 Choosing an Integration Mode

DRAFT - CISCO CONFIDENTIAL

Cisco CallManager Clusters, Octel, and PBX System

Figure 2-14 illustrates the scenario in which you are using two DPA 7630/7610

systems to in t er co nnect two Cisco CallM an ag er cl ust e rs , t he O ct el s yst em , an d the PBX system. In this scenario, the two DPA 7630/7610 systems are connected to each other. You cannot connect more than two DPA 7630/7610 systems togeth er.

The second DPA 7630/7610 is also in hybrid mode. However, it only connects to the Octel system to share call processing information. It passes MWI information to the P BX sy stem and t o th e second Cis co CallM an ag er c lu ster.

Figure 2-14 Cisco CallManager Clusters, Octel, and PBX Systems

MWI

Using the Multiple Integration

78-11069-03

DPA 7630/7610 1 (hybrid)

Cisco CallManager 1

IP IP IP

IP phones

Call Call

MWI MWI

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

Call

DPA 7630/7610 2 (hybrid)

Cisco CallManager 2

IP IP IP

IP phones

PBX

Gateway

Legacy phones

79419

2-19

Using the Multiple Integration

DRAFT - CISCO CONFIDENTIAL

Chapter 2 Choosing an Integration Mode

2-20

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

DRAFT - CISCO CONFIDENTIAL

CHAPTER

Installing the DPA 7630/7610

You must install the DPA 7630/7610 into your network, connecting it to the IP networ k, to Octel vo ice mail system, and (if you are us ing the hybrid integration) to the P BX sy stem. These sections pr ov id e i nst ru ct io n s f or sa fe ly in s ta ll in g t h e DPA 7630/7610:

• Prepa rin g for In st all ati on, pa ge 3-1

• Insta llin g th e DPA 7630/76 10, pa ge 3-5

• Connecting the DPA 7630/7610 to the Network, page 3-8

• Verifying Installation, page 3-18

After completing the installation, review the information in Chapter 4, “Preparing

the Cisco CallManager and Octel Systems.”

Preparing for Installation

Before installing the DPA 7630/7610, review these sections:

• Network Requirements, page 3-2

• Safety, page 3-2

• Required Tools and Cabling, page 3-4

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

3-1

Preparing for Installation

DRAFT - CISCO CONFIDENTIAL

Network Requirements

For the Cisco DPA 7630/7610 to successfully operate in your network, your network must meet the following requirements:

• Working Voice over I P ( VoIP) netw or k

• Cisco CallManag er 3.1 or higher installed in your network and configured to

handle c a ll proces s i n g

• Octel 200, 250, 300, or 350 voice mail syst ems installed and configured with

digita l line ca r ds

• Lucent Definity G3 PBX systems (optional; only required for hybrid or

multiple integration modes on the DPA 7630)

• Norte l Meri di a n 1 P B X s ys t e m s (optio nal; o nl y required fo r hybri d or

multiple integration modes on the DPA 7610)

• IP netwo rk that su pport s DHCP or manua l assi gnment of IP a ddress, gate wa y ,

and subnet mask

Chapter 3 Installing the DPA 7630/7610

Safety

3-2

Warning

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

Read the installation instructions before you connect the system to its power source.

Only trained and qualified personnel should be allowed to install, replace, or service this equipment.

Ultimate disposal of this product should be handled according to all national laws and regulations.

78-11069-03

Chapter 3 Installing the DPA 7630/7610

DRAFT - CISCO CONFIDENTIAL

Preparing for Installation

Warning

This unit is intended for installation in restricted access areas. A restricted access area is where access can only be gained by service personnel through the use of a special tool, lock and key, or other means of security, and is controlled by the authority responsible for the location.

Unplug the power cord before you work on a system that does not have an on/off switch.

The plug-socket combination must be accessible at all times because it serves as the main disconnecting device.

This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors).

Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor. Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available.

78-11069-03

Warning

The safety cover is an integral part of the product. Do not operate the unit without the safety cover installed. Operating the unit without the cover in place will invalidate the safety approvals and pose a risk of fire and electrical hazards.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

3-3

Preparing for Installation

Chapter 3 Installing the DPA 7630/7610

DRAFT - CISCO CONFIDENTIAL

Warning

Before working on equipment that is connected to power lines, remove jewelry (including rings, necklaces, and watches). Metal objects will heat up when connected to power and ground and can cause serious burns or weld the metal object to the terminals.

Do not work on the system or connect or disconnect cables during periods of lightning activity.

To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables.

The device is designed to work with TN power systems.

Required Tools and Cabling

3-4

To install the DPA 7630/7610, you must have the following equipment:

• Numbe r 2 P h il lips scr ewd river

• Mounting L brackets (included)

• Electrostatic discharge (ESD)-preventive wrist strap (included)

• Screws to secu r e t he ra ck - m oun t b r ack ets to th e DPA 7630/76 1 0 (included)

• Screws to attach the DPA 7630/7610 to the rack mount

To connect the DPA 7630/7610 to the different systems, you also need the following items:

• Power cable (included)

• Console cable for connection to a console terminal (included)

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

Chapter 3 Installing the DPA 7630/7610

DRAFT - CISCO CONFIDENTIAL

• Ethernet cab le f or connectio n to an Et h er ne t p o rt

• Telco cabling for connection to the Octel and PBX systems

Installing the DPA 7630/7610

You have th e option of installing the DPA 7630/7610 in a 19-inc h r ac k or setting it on a shelf or other flat surface. Refer to these sections for detailed instructions:

• Insta llin g th e DPA 7630/76 10 in a R ack, page 3-5

• Setting the DPA 7630/7610 on a Shelf or Table, page 3-7

Installing the DPA 7630/7610 in a Rack

The DPA 7630/7610 includes the brackets and screws required to install it in a 19-inch rack . Follow the se i ns t ructions to in st all it safel y an d s ecu r ely.

Installing the DPA 7630/7610

Warning

To prevent bodily injury when mounting or servicing this unit in a rack, you must take special precautions to ensure that the system remains stable. The following guidelines are provided to ensure your safety:

• This unit should be mounted at the bottom of the rack if it is the only unit in

the rack.

• When mounting this unit in a partially filled rack, load the rack from the

bottom to the top w it h th e h eavi es t co m p onent at th e b ot to m o f th e ra ck .

• If the rack is provided w i th s ta bi li zin g d evice s , in stall the stab il izers bef ore

mounting or servicing the unit in the rack.

Attaching the Brackets

The chassis comes with brackets for use with a 19-inch rack. To install the chassis in a rack , at tach the br ack ets in o ne o f th e f o llow in g wa ys:

• With the front panel forward (see Figure 3-1)

• With the rear p an e l for war d ( see Figure 3-2)

78-11069-03

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

3-5

Installing the DPA 7630/7610

DRAFT - CISCO CONFIDENTIAL

These figures (Figure 3-1 and Figure 3-2) sho w ho w to co nnec t t he bra ck et to one side of th e ch as sis. Th e second br ack et co nn ects to th e o ppo s it e si de o f t h e chassis.

Note These grap h ics s how th e D PA 7630 with i ts th re e t elco connect o rs. Th e

DPA 7610 is similar, but it has only one telco connector.

Caution Only us e th e s cr ews p rovi ded w h en at ta ch in g th e b r acke ts .

Figure 3-1 Bracket Installation—Front Panel Forward

Chapter 3 Installing the DPA 7630/7610

1 2 3 4 5 6 7 8

9 10 11 12 13 14 15 16

CISCO

POWER

STATUS

MBPS

100

LINK

ETHERNET

DPA7630

LINK

CONSOLE

Note: The second bracket attaches to the other side of the chassis.

Figure 3-2 Bracket Installation—Rear Panel Forward

LINE C

LINE B

LINE A

POWER

45777

45778

3-6

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

Chapter 3 Installing the DPA 7630/7610

DRAFT - CISCO CONFIDENTIAL

Putting the DPA 7630/7610 in a Rack

After the brackets are secured to the chassis, you can rack-mount it (Figure 3-3).

Figure 3-3 Mounting the DPA 7630/7610 in a Rack

Installing the DPA 7630/7610

LINE C

LINE B

LINE A

POWER

The second bracket attaches to the rack at the other side of the chassis. The brackets can also be installed with the front panel forward.

Step 1 Lift th e D PA 7630/ 76 1 0 an d align t he m o un ti ng holes in th e L bra cke ts w i th th e

mounti ng h o les in th e rack.

Step 2 Secure t he ch ass i s by in ser ti n g t h e m o u nt ing s cr ews t hr o ugh th e h o les in the

L brack ets an d i nt o th e t h re ad ed ho les in the mo u nt in g po sts .

Setting the DPA 7630/7610 on a Shelf or Table

Before setting the DPA 7630/7610 on a desktop, shelf, or other flat, secure surface, adhere the rubb er feet inc l u ded with the DPA 7630 /7610. To a ttach them to the ch as sis, peel the rubber fe et fro m th e ad he s ive strip an d p lac e t he m adhesive-side d own o nt o th e ro un d , r ece s sed ar ea s o n th e b ot to m o f th e ch as sis. Place the DPA 7630/7610 right-side up on a flat, smooth, secure surface.

45779

19-inch rack

78-11069-03

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

3-7

Chapter 3 Installing the DPA 7630/7610

Connecting the DPA 7630/7610 to the Network

DRAFT - CISCO CONFIDENTIAL

Connecting the DPA 7630/7610 to the Network

You must connect the DPA 7630/7610 to the other IP telephony systems in the network, including C isco CallM an ag er, O ct el, an d D efin it y or M er id ia n 1 systems.

Review these sections before connecting the DPA 7630/7610:

• Conne cting to th e Ethernet Port, page 3- 8

• Connecting to the Console Port, page 3-9

• Connecting to the Telco Connectors, page 3-10

Connecting to the Ethernet Port

Use the Ethernet port to connect the DPA 7630/7610 to the IP network to access Cisco C all M an ag er ( see Figure 3-4). The DPA 7630/7610 fully supports 10/100 Mbps half- and full-duplex Ethernet. See the “Configuring Ethernet” section on

page 5-5 for details.

3-8

Warning

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

Chapter 3 Installing the DPA 7630/7610

DRAFT - CISCO CONFIDENTIAL

Figure 3-4 Connecting to the Ethernet Port

Connecting the DPA 7630/7610 to the Network

1 2 3 4 5 6 7 8

9 10 11 12 13 14 15 16

Connecting to the Console Port

Use the console port to connect the DPA 7630/7610 to a console terminal for configuration and management tasks (see Figure 3-5).

To connect the DPA 7630/7610 to a terminal, perform these steps:

Step 1 Connect the terminal using an RJ-45-to-RJ-45 rollover cable and an

RJ-45-to-DB-9 adapter, included with the DPA 7630/7610.

Step 2 Configure your terminal or PC terminal emulation software for the following

settings:

17 18 19 20 21 22 23 24

Ethernet port

CISCO

POWER

STATUS

MBPS

100

LINK

ETHERNET

DPA7630

LINK

CONSOLE

Connect to Cisco CallManager via Ethernet

42936

78-11069-03

Setting Value

Baud 9600 Data bits 8 Pari t y No Stop bits 1

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

3-9

Connecting the DPA 7630/7610 to the Network

DRAFT - CISCO CONFIDENTIAL

Figure 3-5 Connecting the DPA 7630/7610 to a Console Terminal

Chapter 3 Installing the DPA 7630/7610

1 2 3 4 5 6 7 8

9 10 11 12 13 14 15 16

RJ-45-to-RJ-45

rollover cable

17 18 19 20 21 22 23 24

POWER

STATUS

100 MBPS

LINK

ETHERNET

Console port (RJ-45)

RJ-45-to-DB-9 or

RJ-45-to-DB-25 adapter

CONSOLE

CISCO DPA7630

45780

Laptop computer

Connecting to the Telco Connectors

Because of the wiring differences between the DPA 7630 and 7610, you connect to the Octel and PBX systems slightly differently. Refer to the instructions for the specific model you are using in one of the following sections:

• Connecting to the Definity and Octel Systems on a Cisco DPA 7630,

page 3-11

• Connecting to the Meridian 1 and Octel Systems on a Cisco DPA 7610,

page 3-15

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

3-10

78-11069-03

Chapter 3 Installing the DPA 7630/7610

Connecting the DPA 7630/7610 to the Network

DRAFT - CISCO CONFIDENTIAL

Connecting to the Definity and Octel Systems on a Cisco DPA 7630

Use the three telco connectors to connect the DPA 7630 to the Octel and Definity systems. Each telco connector connects to eight ports on the DPA 7630 (see

Figure 3-6).

Figure 3-6 Connecting to the Telco Connectors on the DPA 7630

LINE C

LINE B

LINE A

POWER

43273

Line C (Ports 24-17)

Line B (Ports 16-9)

Line A (Ports 8-1)

The pinouts on the telco connectors match those on a Definity four-wire line card (see Figure 3-7 for d e ta ils ) w i th th e following characte ri s ti cs :

• Each port consists of 2 telco pairs

• Each port is preceded by one unused pair; the first unused pair is wires 1 and

78-11069-03

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

3-11

Connecting the DPA 7630/7610 to the Network

DRAFT - CISCO CONFIDENTIAL

Figure 3-7 DPA 7630 Telco Connector Pinouts

Not used

Phone 1

PBX 1

Not used

Phone 2

PBX 2

Not used

Phone 3

PBX 3

Not used

Phone 4

PBX 4

Not used

Phone 5

PBX5

Not used

Phone 6

PBX 6

Not used

Phone 7

PBX 7

Not used

Phone 8

PBX 8

Not used

Chapter 3 Installing the DPA 7630/7610

Not used Phone 1 PBX 1 Not used Phone 2 PBX 2 Not used Phone 3 PBX 3 Not used Phone 4 PBX 4 Not used Phone 5 PBX5 Not used Phone 6 PBX 6 Not used Phone 7 PBX 7 Not used Phone 8 PBX 8 Not used

Connecting the DPA 7630 to Definity

Because th e w i ri ng matches th e D efinity PB X , y o u c an ea s il y c on n ect th e DPA 7630 to the Definity PBX via a punch panel. Figure 3-8 il lu str a te s in d etail how to conn ect the wires from th e DP A 7630 to the Def inity PBX sys tem. Star ting with port 1, you skip a port, cross the next two ports, skip a port, cross the next two ports, and so on. For example:

• Leave pair 1 unused on both the DPA 7630 and Definity PBX

• Cross pairs 2 and 3, so that Tx (transmit) from DPA 7630 connects with Rx

(receive) from the Definity PBX

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

3-12

49862

78-11069-03

Chapter 3 Installing the DPA 7630/7610

DRAFT - CISCO CONFIDENTIAL

• Leave pair 4 unused on both the DPA 7630 and Definity PBX

• Cross pairs 5 and 6, so that Tx (transmit) from DPA 7630 connects with Rx

(receive) from the Definity PBX

Figure 3-8 DPA 7630 Wiring to the Definity PBX System

Connecting the DPA 7630/7610 to the Network

DPA 7630

(Line C)

Definity

PBX

Connecting the DPA 7630 to Octel

The wiring to t he Oc tel syst em is mo r e co m p lic at ed bec au s e th er e are n o u nu sed pairs ( s ee Figure 3-9 for details.)

Port 1

55751

78-11069-03

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

3-13

Connecting the DPA 7630/7610 to the Network

DRAFT - CISCO CONFIDENTIAL

Figure 3-9 DPA 7630 Wiring to Octel System

DPA 7630

Octel

The te lco conn e c tors mu s t connec t to the pa tch panel o r pu nchdown block in specific ways depending on the configuration you are using.

Port 1

Chapter 3 Installing the DPA 7630/7610

Port 2

1804

3-14

Simple Integration Mode

In the simple integration mode, you are integrating Cisco CallManager and Octel voice messaging systems. Ther e are 24 ports, but if you have fewer than 24 Octel ports, you can leave t he rema ining po r ts empty.

Hybrid Integration Mode

If you wan t to co n ne ct Cisco CallMan age r, Oc tel voice messagi ng sy s te m, and Definity PBX system, you must use the hybrid integration mode. To use this conf igurat ion, all MWI li nes for the Def init y and Cisco CallManager pho nes mus t pass through the DPA 7630, following the guidelines described in the

“Implementing the Hybrid Integration” section on page 2-9.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

Chapter 3 Installing the DPA 7630/7610

Connecting the DPA 7630/7610 to the Network

DRAFT - CISCO CONFIDENTIAL

Connecting to the Meridian 1 and Octel Systems on a Cisco DPA 7610

Use the s i ngle tel c o con nect or to conn ect t he DPA 7610 to the Oct el an d Meri di an 1 systems. Th e t elco connec to r co nnects to 24 p o rt s o n t h e D PA 7610 (see

Figure 3-10).

Figure 3-10 Connecting to the Telco Connectors on the DPA 7610

LINEA

LINE A

Ports 1-24

50223

78-11069-03

The pinouts on the telco connectors match those on a Meridian 1 two-wire line card (see Figure 3-11 for details) with each port consisting of 1 telco pairs.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

3-15

Connecting the DPA 7630/7610 to the Network

DRAFT - CISCO CONFIDENTIAL

Figure 3-11 DPA 7610 Telco Connector Pinouts

Chapter 3 Installing the DPA 7630/7610

Line 1 Line 2 Line 3 Line 4 Line 5 Line 6 Line 7 Line 8

Line 9 Line 10 Line 11 Line 12 Line 13 Line 14 Line 15 Line 16 Line 17 Line 18 Line 19 Line 20 Line 21 Line 22 Line 23 Line 24

Not used

125

Line 1 Line 2 Line 3 Line 4 Line 5 Line 6 Line 7 Line 8 Line 9 Line 10 Line 11 Line 12 Line 13 Line 14 Line 15 Line 16 Line 17 Line 18 Line 19 Line 20 Line 21 Line 22 Line 23

Line 24 Not used

49863

Because th e w i ri ng matches th e M eridian 1 P BX, you can easily co n ne ct th e DPA 7610 to the Meridian 1 PBX via a punch panel. However, the wiring to the Octel sy st em i s m o r e co mplicated an d varies depending o n t h e ty p e o f O ct el system you ar e u sin g. For an Oc tel 200/3 0 0 sy stem, the wirin g i s ide nt ical to the DPA 7610 and Meridian 1 system. See Figure 3-12 for an example of wiring to an Octel 250/350 system.

3-16

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

Chapter 3 Installing the DPA 7630/7610

DRAFT - CISCO CONFIDENTIAL

Figure 3-12 DPA 7610 Wiring to Octel 250 System

DPA 7610

Connecting the DPA 7630/7610 to the Network

Port 1

Octel 250 (8-Port line card)

Port 2

1810

The te lco conn e c tors mu s t connec t to the pa tch panel o r pu nchdown block in specific ways depending on the configuration you are using.

Simple Integration Mode

Hybrid Integration Mode

If you wan t to co n ne ct Cisco CallMan age r, Oc tel voice messagi ng sy s te m and Meridian 1 PBX system, you must use the hybrid integration mode. To use this configurati on , all M W I li ne s f or t he C isc o CallMan ag er an d M e rid ia n 1 p h on es must pass through the DPA 7610, following the guidelines described in the

“Implementing the Hybrid Integration” section on page 2-9.

78-11069-03

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

3-17

Verifying Installation

DRAFT - CISCO CONFIDENTIAL

Verifying Installation

After you complete installation of the DPA 7630/7610 and have connected power to it, c on n ect a co ns o le termin al to obse rve it s in it ial startu p procedu re . You can only observe these initial startup messages when connected to the console port. Initially, the device uses DHCP by default, but you can reconfigure this after startup.

The startup pro cess pro ceeds as fo llows:

1. Loads boot loader software image and starts up the DPA 7630/7610.

2. Performs self tests on the hardware, indicating whether the component

passed; for example:

Testing RAM......passed

Testing FLASH....passed

Testing EEPROM...passed Testing Ethernet..passed

3. Pa use s for 10 se co nds, all o wing yo u to acces s th e boot loa der b y pre ssi ng th e

Esc key on the console terminal. The boot loader allows you to do the following:

• Load a sof tw are image usi ng FT P, allowing recovery f r om a p r evio us

failed upgrade (see “Resolving an Incomplete Upgrade” section on

page 7-4).

Chapter 3 Installing the DPA 7630/7610

3-18

• Load an i mag e u sin g X M O D EM

• Reset to factory default settings

4. Loads the main software i mag e an d d isplays the main m en u (s e e

Figure 3-13):

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

Chapter 3 Installing the DPA 7630/7610

DRAFT - CISCO CONFIDENTIAL

Figure 3-13 DPA 7630/7610 Main Menu

If the main software menu displays successfully, you can begin configuring the device as described in Chapter 6, “Configuring Octel/Definity Integration

Settings”. If the menu does not display properly, verify your connections and

follow suggestions in Chapter 7, “Troubleshooting the DPA 7630/7610.”

Verifying Installation

45807

78-11069-03

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

3-19

Verifying Installation

Chapter 3 Installing the DPA 7630/7610

DRAFT - CISCO CONFIDENTIAL

3-20

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

DRAFT - CISCO CONFIDENTIAL

CHAPTER

Preparing the Cisco CallManager and Octel Systems

Because the DPA 7630/7610 depends on information from the Cisco C all M an ag er s y stem and the O c tel voice messaging system, you mu s t verify that these systems are set up properly before configuring the DPA 7630/7610. You must also obtain some information from these systems to set up the DPA 7630/7610.

This guide does not contain details about configuring the Cisco CallManager and Octel sy s t ems . Refer to th e d ocumenta tion provi ded w i th th ose syste m s f o r installation an d co n fig ur at io n instruc tions.

These sect io ns pr ov id e d et ai ls about the co nfigu r ati o n req u ir ements on th e Cisco C allManager an d O ctel system s:

• Overview of Required Tasks, page 4-1

• Configurin g C is co CallM an ag er, page 4-2

• Configuring the Octel Systems, page 4-15

Overview of Required Tasks

Cisco C allManager recognizes the DPA 7630/7610 as another IP telephony devic e . So, t o a dd the de vi c e to t he da ta base , y ou nee d so me in for mat ion fr om th e DPA 7630/7610. Additionally, to set up the DPA 7630/7610, you need

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

4-1

Chapter 4 Preparing the Cisco CallManager and Octel Systems

Configuring Cisco CallManager

DRAFT - CISCO CONFIDENTIAL

information from both the Cisco CallManager and Octel systems. Refer to

Table 4-1 for an overview of the tasks and information you need from them to

configure the DPA 7630/7610.

Table 4-1 System Setup Checklist

Task For More Information

Cisco CallManager Configuration

Add the DPA 7630/7610 to the



Cisco CallManager database. Ve rify th at the v oice mail hunt group is set up



prope rly. Conf igure the port s from the DPA 7630/761 0



as Cisco I P P h o ne s in Cisco Cal lM an ag er. Verify that th e op ti on s f o r en ab lin g an d



disabling MWI on the Cisco IP Phones are configured in Cisco CallM anag er.

Octel Configuration

Set dialing sequence for message waiting



indicator. Determi ne incomi ng call m e th od. S ee the “Deter m i ning I n co min g C a ll M ode”



Assign lines to handle incoming calls,



outgoing cal ls, and MWI com mands .

See “Adding the DPA 7630/7610 to

Cisco CallManager” section on page 4-3.

See “Set tin g U p th e Voice Mail Hu nt Group ”

section on page 4-5

See “Configuring the DPA Ports and Phones”

section on page 4-10.

See “Configuring the Message Wa iting Light”

section on page 4-13.

See the “Setting Dialin g Sequ en ce f or Message

Waiting Indicator” section on page 4-15.

section on page 4-15.

See the “Assigning Incoming, Outgoing, and

MWI Lines” section on page 4-16.

Configuring Cisco CallManager

The DPA requires min or c ha ng es to Cisco Cal lM an ag er b ecause when yo u ad d the DPA 7630/7610 to the IP network, Cisco CallManager recognizes the ports as Cisco IP Phones. Therefore, you need to add these ports to the Cisco CallManager database. Additionally, because of the close interaction of the DPA 7630/7610 with the voice mail system, you must ensure that some key voice mail settings on the Cisco CallManager system are properly configured.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

4-2

78-11069-03

Chapter 4 Preparing the Cisco CallManager and Octel Systems

DRAFT - CISCO CONFIDENTIAL

The DPA 7630 / 76 10 connec t s to Cisco CallManager t o pr ovide the follow in g capabilit ies :

• Access from the Cisco IP Phones to the Octel voice messaging systems.

The DPA 7630 / 76 10 provi des con nection to the O ctel voi ce messaging system by emu la tin g I P p ho n es. These emul at ed ph o ne s ap p ear i n th e Cisco C allManager d atabase.

• Proper signaling to the message waiting indicators (MWIs) on the

Cisco IP Phones. Some ports on the DPA 7630/7610 handle MWI commands from the Octel

system. A n ad di ti on al “v ir tu al ” I P p h one s en ds t h ese messages to the Cisco C allManager sy s tem. Cisco CallManag er t he n sets the M W I o n th e Cisco I P P h on es .

When revi ewin g th e f o llow in g tasks, if y ou n eed ad d iti onal inst ru ct io ns , re fer to the Cisco CallManager Administration Guide or the o n lin e help in t he Cisco C allManager ap p lication:

• Adding the DPA 7630/7610 to Cisco C allManager, page 4-3

• Setting Up the Voice Mail Hunt Group, page 4-5

• Configuring the DPA Ports and Phones, page 4-10

Configuring Cisco CallManager

• Configuring the Message Waiting Light, page 4-13

Adding the DPA 7630/7610 to Cisco CallManager

When th e DPA 7630/ 761 0 an d C isco CallM anager co nn ect , t he p or ts on the DPA 7630/7610 appear as IP phones in the Cisco CallManager database. An addit io na l “v ir tu al ” port als o ap pe ar s as an IP pho n e to Cisc o CallManag er, bu t it does not have a ny c o rr e sponden c e to a phy s ic a l port. I t is cre ated by the DPA 7630/7610 to handle MWI commands to Cisco CallManager.

Using Auto-Registration

You can choose to have the DPA 7630/7610 automatically added to Cisco C allManager u s in g au to -regi str at io n. To do thi s, y o u must verify t hat auto-registration is enabled in Cisco CallManager. Refer to the documentation or online help i nc lu d ed with the C isc o CallM an ag er ap p li cation for d etails.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

4-3

Configuring Cisco CallManager

DRAFT - CISCO CONFIDENTIAL

When the DPA 7630/7610 connects to Cisco CallManager through auto-regis tr at io n , th e port s co nnected between th e D PA 7630/7610 an d th e O ctel system ar e r egis te re d a s C is co IP P h o ne s. Th ese ports ar e a ctu ally emul ate d IP phones u s ed to a ccess the voic e m a il s y stem and to p ro ce s s M W I co m ma nd s .

Cisco CallManag er o nl y re co gn izes these I P p ho n es after the O ctel voice mail system is u p an d r unni n g. Th er ef or e, ver ify th at th e Octel sy s te m an d th e Cisco DPA 7630/7610 systems are up before completing these tasks in Cisco C all Manager.

Auto-re gist ra tion a utom ati cal ly as si gns phone s a di rectory nu mber. The dire ctor y number assigned is the next one available in sequential order within the device pool assign ed to th is pho ne typ e i n C isc o CallManager. However, if you need to, you can mod ify th is director y n umb er fo r eac h em u la ted p hon e (s ee th e

“Configuring the DPA Ports and Phones” section on page 4-10).

During aut o reg ist ra tion , the ho st na me ass igne d t o the DPA 7630/7610 is en tere d in the M AC ad dr ess field in th e r e cor d f or the emul ated phone in Cisco CallManager. The default host name is: SEP + the last 10 digits of the MAC address. Typically, you should not change the defa ult host name, but to do so, see the “Setting the Host Name” section on page 5-4

Chapter 4 Preparing the Cisco CallManager and Octel Systems

4-4

Additi onal ly, Ci s co Call Manag er requir es uni qu e MA C ad dres se s for all device s, but all 24 ports on the DPA 7630/7610 share the same MAC address. Therefore, auto-regis tr at io n in cl ud es a proces s th at converts the M AC a dd r ess es into t hi s form a t:

1. The first two digits for the MAC address are dropped.

2. The numbe r is sh ifted tw o pl aces to the left.

3. The two-digit port number is added to the right.

For example, if the MAC addr ess is

000039A44218

the MAC address registered for port 12 in CallManager is

0039A4421812

The 25th (virtual) port is automatically assigned the MAC address of

0039A4421825.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

Chapter 4 Preparing the Cisco CallManager and Octel Systems

DRAFT - CISCO CONFIDENTIAL

Manually Adding the DPA 7630/7610

If you wan t to as si gn spe cif i c dire cto ry num ber s to th e emu lat ed IP ph ones on the DPA 7630/7610 without using auto-registration, you must manually add each phone to t he C is co CallM an ag er d ata ba s e. Keep in mind several im p o rt an t fact s:

• Each por t m ust have a uniq ue M AC addr ess . U se t he au to - reg ist ra ti on

formula to ca lcu la te the MAC add r ess f o r each port.

• Use the host name or other name for the Description for each port. Fo r eas e

of administration, use a similar name for ports configured on the same DPA 7630/7610 system.

• Add each port on the DPA 7630/7610 as a Cisco 30 VIP IP Phone

• Consider adding a descriptive line to the Display field, such as voicemail.

Setting Up the Voice Mail Hunt Group

You must configure several settings in Cisco CallManager to ensure that the voice mail hunt group is set up properly for the DPA 7630/7610. You must configure these settings for each Cisco CallManager system in a cluster, and you must stop and restar t Ci sco CallM an ag er af te r m ak in g th ese ch an ge s .

Configuring Cisco CallManager

Refer to the instructions specific to the version of Cisco CallManager that you are using with the DPA 7630/7610.

Setting Up the Voice Mail Hunt Group Using Cisco CallManager 3.1

Follow these steps to set up the voice mail hunt group on Cisco CallManager 3.1:

Step 1 From Cisco CallManager, choose Service > Serv ice Paramete rs . Step 2 From the Server drop-down list box, choose a server. Step 3 From th e Services l ist, ch o os e Ci s co CallM an ag er. Step 4 Enter the settings described in Table 4-2. Step 5 Click Update.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

4-5

Chapter 4 Preparing the Cisco CallManager and Octel Systems

Configuring Cisco CallManager

DRAFT - CISCO CONFIDENTIAL

Table 4-2 Cisco CallManager 3.1 Voice Mail Hunt Group Settings

Field Description

Advanced Cal lFor war dH o pFl ag Set to t r ue. Forward Ma x im um Hop Co un t You ca n s pe cif y th e nu mb er o f times Cisc o CallManag er f o rwar d s

a call before generating an error tone. The default setting is 12, but you shoul d set it to a number larger than the num ber of extensi ons in the largest hunt group.

ForwardNoAnswerTimeout The no-answer timeout setting determines how much time is spent

contact ing a dire ctor y nu mbe r be fore for war ding to v oice mail . You can specify the numb er of secon ds allowe d before the system determ in es that a ca ll to an exten s io n f or w ar de d t o th e voice ma il system.

When p erf or mi ng s u pe rvi s ed tr an sf er s, t he O ctel system ex pe cts a certain number of rings before the call forwards to voice mail. If the call for wa rds t o voi ce m ail premat urely, the Octel sys t em a ss um es the phone was busy.

To ensure that th e Ci s co CallMana ge r syst em all ows enough t ime for the number of expec ted rings on the Octel system, you must set the no-answer timeout. In Cisco CallManager, you should set this setting to be 6 seconds times the number of rings. (Six seconds is slight ly lo n ger than th e ri ng d u ra tion of a L u ce nt Defini ty P BX system.) For example, if you have the Octel system set to four rings, set the setting in Cisco CallMan ager t o 24 se conds.

MultiTenantMWIMode Set this flag to True, if you want Cisco CallManager to use

translation patterns to convert voice message box numbers into directory numbers when your voice mail system iss ues a command to set a messa g e w ait ing indi ca to r.

4-6

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

Chapter 4 Preparing the Cisco CallManager and Octel Systems

Configuring Cisco CallManager

DRAFT - CISCO CONFIDENTIAL

Table 4-2 Cisco CallManager 3.1 Voice Mail Hunt Group Settings (continued)

Field Description

V oiceMail Enter the number users use to access their voice mail messages. This

number should correspond to the directory number of the first voice mail po r t ( s ee th e “ C onfiguri ng Call Ports” se ction on p a g e 4-10 ) and the pilot directory number entered on the DPA 7630/7610 (see

“Enterin g Ci sco CallM an ag er “P i lot” Directory N u mbe r” s ec ti on on page 6-11)

You can have multiple voice mail hunt groups, but these hunt groups req ui r e differen t voi ce ma il access num be rs. For efficiency, enter the directory number of the largest hunt group as the VoiceMail param eter and ensure th at the AdvancedCallForwardHopFlag parameter is set to true.

VoiceMailMa xi mumHopCou nt Set this value to be at least as hig h as t h e t ot al number o f po r ts i n

use across all DPA devices.

Setting Up the Voice Mail Hunt Group Using Cisco CallManager 3.2

On Cisco CallMa nag er 3.2 , yo u must conf ig ure some se rvi ce para me ters , b ut you must also configure the voice mail port and voice mail profile. These sections provide a n overview of these steps :

• Configurin g Voice Mail Servi ce Par ameters on C isco CallM an ag er 3 .2 ,

page 4-7

• Creating the Pilot Port for the Voice Mail Hunt Group, page 4-9

• Creati ng Voice Mail Pr ofil e f o r th e Voice Mail Hu nt Group , p ag e 4-9

Configuring Voice Mail Service Parameters on Cisco CallManager 3.2

Step 1 From Cisco CallManager, choose Service > Serv ice Paramete rs . Step 2 From the Server drop-down list box, choose a server. Step 3 From th e Services l ist, ch o os e Ci s co CallM an ag er.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

4-7

Chapter 4 Preparing the Cisco CallManager and Octel Systems

Configuring Cisco CallManager

DRAFT - CISCO CONFIDENTIAL

Step 4 Enter the settings described in Table 4-3. Step 5 Click Update.

Table 4-3 Cisco CallManager 3.2 Voice Mail Hunt Group Settings

Field Description

Forward Ma x im um Hop Co un t You ca n s pe cif y th e nu mb er o f times Cisc o CallManag er f o rwar d s

a call before generating an error tone. The default setting is 12, but you shoul d set it to a number larger than the num ber of extensi ons in the largest hunt group.

Forward No Answer Timeout The no-answer timeout setting determines how much time is spent

VoiceMailMa xi mumHopCou nt Set this value to be at least as hig h as t h e t ot al number o f po r ts i n

use across all DPA devices.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

4-8

78-11069-03

Chapter 4 Preparing the Cisco CallManager and Octel Systems

DRAFT - CISCO CONFIDENTIAL

Creating the Pilot Port for the Voice Mail Hunt Group

You need to create th e voic e m ai l pi lo t n umb er, which is the num be r u ser s use t o access th ei r v oi ce mai l messa ges . Thi s nu mber shou ld corre spo nd t o the dire c tory number o f th e first vo ice mail po rt ( s ee th e “ Configuring Call Ports” section on

page 4-10) and the pilot directory number entered on the DPA 7630/7610 (see “Enterin g Cisco CallMa nage r “Pilot ” Directo ry Numb er” sect ion on pag e 6- 11).

Follow these steps for creating the voice mail pilot port:

Step 1 From Cisco CallManager, choose Feature > Voice Mail >Voice Mail Pil ot Step 2 Enter the number of the first port on the DPA 7630/7610in the Voice Mail Pilot

Number field.

Note This number should correspond to the directory number of the first voice

mail port ( se e the “C on f iguri ng Call Port s ” sect ion on pa ge 4-10) and the pilot directory number entered on the DPA 7630/7610 (see “Entering

Cisco CallManag er “ P il ot ” D irectory Nu mb er ” s ect io n on p ag e 6-11)

Configuring Cisco CallManager

Step 3 Enter a ny othe r opti on al fie lds . Step 4 Click Insert.

Creating Voice Mail Profile for the Voice Mail Hunt Group

The voice mail profile enables you to assign a user a different mail box number than thei r ext en sio n nu mb er. So, i f u ser s h ave a n ex te nsi on t ha t i s a d i fferen t number than th eir vo ice m ai l b o x on the Octe l s y st em , they can sti ll access t he ir voice mail using the pilot directory number.

Step 1 From Cisco CallManager, choose Feature > Voice Mail >Voice Mail Profile Step 2 Click Add a New Voice Mail Profile. Step 3 Enter the minimum information:

• Profile name

• Voice Mail Pilot box —cho ose th e pi lo t p ort y ou j ust adde d (se e “Cr eat in g th e

Pilot Port for the Voice Mail Hunt Group” section on page 4-9).

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

4-9

Chapter 4 Preparing the Cisco CallManager and Octel Systems

Configuring Cisco CallManager

DRAFT - CISCO CONFIDENTIAL

Step 4 Click Insert.

Configuring the DPA Ports and Phones

From the perspective of the DPA 7630/7610, several types of ports exist:

• Call ports—Handle call processing (incoming and outgoing calls).

• Octel MW I p o rts —R ec eive M W I co m mands from th e O ctel system.

• Virtual port—Send MWI co mm a nd s t o Ci s co CallM an ag er.

• PBX MWI ports—Send MWI on the Definity and Meridian 1 PBX systems

and are only present in the hybrid integration mode.

To Cisco C all M an ag er, these p orts on th e DPA appear as IP phon es, but the PBX MWI por ts d o not app ear in Cis co CallManag er . The C isc o Cal lMana ger d ata bas e also contains records of all the end-user phones. You must configure each of these phones in Cisco CallManager to ensure that calls are processed properly. You access the phones using the Devices > Phone menu in Cisco CallM an ag er.

These sect io ns provide de t ai ls about the re qu i re d se ttings in C isco CallM an ag er for the di fferen t po r ts:

• Configuring Call Ports, page 4-10

• Configuring Octel MWI Ports, page 4-11

• Configuring the Virtual Port, page 4-12

• Configuring End-User Phones, page 4-12

Configuring Call Ports

Use call p or ts to connect lin es from t he O cte l s y stem that h an d le incomin g message s, su ch as voi ce ma il ac cess , an d o ut go in g ca lls such as fa x cal ls , outgo in g c alls to pa gers, and so on. Howeve r, a particular line from th e O ctel system must support either incoming or outgoing calls; it cannot support both.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

4-10

78-11069-03

Chapter 4 Preparing the Cisco CallManager and Octel Systems

DRAFT - CISCO CONFIDENTIAL

Outgoing Calls

Do not include the call ports supporting outgoing calls in the voice mail hunt groups. O ther w is e, co nfigu r e t he se l in es i n Ci sco CallM an age r as y o u nor m al ly would, assigning directory numbers to them.

Incoming Calls

The call ports supporting incoming calls require additional configuration in Cisco C allManager. In these cases, the se li nes and their cor r esp on d in g c all po r ts compose the voice mail hunt groups. See Table 4-4 f o r an overview of the required settings for both Cisco CallManager 3.1 and 3.2.

Table 4-4 Incoming Call Ports Configuration Settings

Field Description

Directory Number Assign a directory number to each of these phones. E ns ure

that these directory numbers are not included in the voice mail hunt group.

Assign one of these ports to be the primary or “pilot” director y numbe r i n the v oi ce mai l hunt grou p. Reco rd th is

value because yo u need it to conf igure the DPA 7630 /7610 . Call Waiting Disabl e call waiting. Call Forwarding Assign call forwarding numbers (Forward Busy and

Forwar d No Answer se ttin gs), so cal ls roll to next av aila ble

directory number in the hunt group. Display If the DPA 7630/7610 is connected to an Octel 200 or 300

voice mail system, you must enter D-xxxx, where xxxx is

the di r e ctory nu m b er. How ever, yo u do no t need to en ter

anythi ng in th e D is p l a y field if th e DPA 7630/7610 is

connected to an Octel 250 or 350 voice mail system

Configuring Cisco CallManager

Configuring Octel MWI Ports

The DPA 763 0/ 761 0 uses th e Oct el MWI po rts t o han dle MWI m es sages fr om the Octel sys t em. You can also en a ble t hes e li ne s to supp ort ou tgoin g c all pro cess i ng. However, you must not configure these ports to handle any incoming call processin g. See Table 4-5 for an overview of the required settings for both Cisco C allM anag er 3.1 and 3.2.

78-11069-03

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

4-11

Configuring Cisco CallManager

DRAFT - CISCO CONFIDENTIAL

Table 4-5 Octel MWI Ports Configuration Settings

Field Description

Directory Number Assign a directory number to each of these phones. E ns ure

Call Waiting Disabl e call waiting. Call Forwarding Do not set

Configuring the Virtual Port

The DPA 7630/7610 automatically crea tes and uses the virt ual port to send MWI message s to C is c o CallMan ag er. One v i rtua l port is cr eat ed r egar dl ess of the number of Octel MWI ports you have. The virtual phone settings are similar to the Octel MWI port. See Table 4-6 for an overview of the required settings for both Cisco CallManager 3.1 and 3.2.

Table 4-6 Virtual Port Configuration Settings

Chapter 4 Preparing the Cisco CallManager and Octel Systems

that these directory numbers are not included in the voice

mail hunt group.

Field Description

Directory Number Assign a directory number to this phone. Call Waiting Disable ca ll waiting . Call Forwarding Do not set

Configuring End-User Phones

Although t he DPA 7630/7610 does not d ire ctl y int er act with t he end-u ser pho nes , verify that you configured these phones properly to forward to voice mail. You might want to divide users into different hunt groups to access the voice mail system. See Table 4-7 for an overview of the required settings for either Cisco C all M anager 3.1 or 3 .2 .

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

4-12

78-11069-03

Chapter 4 Preparing the Cisco CallManager and Octel Systems

DRAFT - CISCO CONFIDENTIAL

Table 4-7 End User Phones Configuration Settings

Field Description

Cisco CallManager 3.1

Forward Busy Set to Pilot Directory Number Forward No Answer Set to Pilot Directory Number

Cisco CallManager 3.2

Voice Mail Profile Choos e the profile for this director y number. Forward B u sy Check th e Voice Mail opt io n. Forward No A n sw er Check th e Voice Mail opt io n.

Configuring the Message Waiting Light

In Cis co Call Mana ger , y ou must set th e opt ion to enab le th e me ssag e wait ing li ght on Cisco IP Phones. After you configure these settings, you must record the values and enter them on the DPA 7630/7610 (see the “Entering MWI for

Cisco C all M anager” se cti on o n page 6-10 ).

Configuring Cisco CallManager

Refer to the section appropriate for the version of Cisco CallManager that you are using in yo u r netw ork :

• Configuring Message Waiting Indicators for Cisco CallManager 3.1,

page 4-13

• Configur ing Mes sage Waiting In d icators U sing Cis co Call M a n ag e r 3. 2,

page 4-14

Configuring Message Waiting Indicators for Cisco CallManager 3.1

You must con figur e th ese setting s f or e ach C is co CallM an ag er sy stem in a cluster, and yo u m ust st op an d r esta rt C isc o CallMan ag er after ma king t he se changes.

Step 1 From Cisco CallManager, choose Service > Serv ice Paramete rs . Step 2 From the Server drop-down list box, choose a server. Step 3 From th e Services l ist, ch o os e Ci s co CallM an ag er.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

4-13

Chapter 4 Preparing the Cisco CallManager and Octel Systems

Configuring Cisco CallManager

DRAFT - CISCO CONFIDENTIAL

Step 4 Enter t he se s ettings:

• Message Wa itin gOf f DN—Sp eci fie s th e di rect or y number to whic h cal ls fr om

a voice ma il sys t em are direc ted t o di s ab le or turn off the M W I li gh t for th e specified calling party.

• Message WaitingOnDN—Specifies the directory number t o which cal ls from

a voice ma il sys t em are direc ted t o en ab le or turn on a MWI ligh t for th e specified calling party.

Step 5 Click Update. Step 6 Record these values and use them to update the DPA 7630/7610. See the

“Entering M W I fo r Ci s co CallMan ag er ” section on pa ge 6-10).

Configuring Message Waiting Indicators Using Cisco CallManager 3.2

Step 1 From Cisco CallManager, choose Feature > Voice Mail >Mes sage Waiting

Configuration.

4-14

Step 2 To enable MWI, enter the directory number to be used and choose the Message

Waiting Indicator On option.

Step 3 Click Insert Step 4 To enable MWI, enter t he f ol lowin g fiel ds:

• Directory Number—enter direc tory numbe r to which c alls from a voice mail

system ar e d ir ec ted t o en ab le or turn o n t he M W I li gh t for th e specified calling p ar ty.

• Messag e Waiting Indica to r— choo se On.

Step 5 Click Insert Step 6 To disable MW I, ente r the followin g fields:

• Directory Number—enter direc tory numbe r to which c alls from a voice mail

system ar e d ir ec ted to disab le or t ur n o ff the M W I li gh t fo r th e s pe cifie d calling p ar ty.

• Messag e Waiting Indica to r—ch oose O ff.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

Chapter 4 Preparing the Cisco CallManager and Octel Systems

Configuring the Octel Systems

DRAFT - CISCO CONFIDENTIAL

Step 7 Record these values and use them to update the DPA 7630/7610. See the

“Entering M W I fo r Ci s co CallMan ag er ” section on pa ge 6-10).

Configuring the Octel Systems

You should not need to make any changes to your Octel system. However, you should v er ify you r co nf igu rat ion a nd ob tai n in for mat ion from the Octel sys tem to properly set up the DPA 7630/7610. This information should already be configured if you previously used Octel and Definity or Meridian 1 systems togeth er.

Setting Dialing Sequence for Message Waiting Indicator

On Defin ity an d O ctel syste m s, y ou m u st set the di al in g s e qu ence that is u sed to enable an d di s ab le th e M W I o n ph o ne s co n ne c te d to th e De fin ity sy s t em . Aft e r you con fig ur e t h is setting o n th e Definity a nd O c tel s y s tem s , r eco r d th e s e tting. You need i t whe n yo u con f ig ure t he DPA 7630. Merid ian 1 PBX sys tems se t MWI differently so you do not need to set this for the DPA 7610.

Determining Incoming Call Mode

The Octel sy s tem ha s tw o met ho d s o f re ceivi ng i nc oming calls o n a M e ri di an 1 system, using Hunt or Automatic Call Distribution (ACD). The Hunt method involves groups of forwarded phones, which is similar to the method used in Cisco C all M anager. However, the Meridian 1 s yst em h a s a r es t rict io n on t he number o f hop s in a f orw ar di ng ch ain (simi lar t o th e F or ward M ax H op C oun t setting in Cisco CallManager). This setting is fixed between 18 and 30 hops (depending on the PBX version), and you cannot modify it. This restriction limits both the number of phones available to the hunt group and the number of Octel ports that can be part of the group.

T o avoid this restriction, you can use ACD groups, which can be much larger than the hunt groups.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

4-15

Chapter 4 Preparing the Cisco CallManager and Octel Systems

Configuring the Octel Systems

DRAFT - CISCO CONFIDENTIAL

Regardless of the method you use, you must verify the method in use so you can set the proper setting on the DPA 7610. To quickly verify this method, on the Meridian 1 system, check the configuration of key 0 on the phones connected to the Octel s y stem:

• If key 0 is defined to be an ACD key, then Octel is in ACD mode.

• If key 0 is defined to be an SCR or SCN key, then Octel is in Hunt mode.

Assigning Incoming, Outgoing, and MWI Lines

On the Octel system, you must specify how each line is used, following these guidelines:

• When pos si bl e, s e pa ra te the lines so t ha t d is t in ct li ne s ar e u sed f o r th e t hre e

types of call handling: incoming calls, outgoing calls, and MWI. You can a s s ig n a single line to p rocess outgoi ng call s a n d MWI co m mands.

However, you must not have a single line supporting both incoming call processing and MWI commands.

• Follow spec ific g ui de lin es w hen physi cal ly co nnectin g t he s e l in es to the

DPA 7630/7610 (see “Connecting to the Telco Connectors” section on

page 3-10).

4-16

You have some f lexi bili ty in d e t er min in g th e number o f lin es used for ea ch of these tasks. For example, a co mp any w ith a 144- p or t O c te l vo ice mail system using a DPA 7630 in hybrid integration mode might use the following configurati on:

• Line A

–

8 ports for in comin g ca lls

• Line B

–

2 ports for in comin g ca lls

–

6 ports for M WIs

• Line C

–

2 ports un use d

–

6 ports fo r MW I pa ss thr oug h to PBX

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

DRAFT - CISCO CONFIDENTIAL

CHAPTER

Getting Started with the DPA 7630/7610

Before you can configure the telephony features on the DPA 7630/7610 to interact with Cisco CallM an ag er, O ct el, and PBX sy s t em s, yo u m u st fi rst configure the basic network, SNMP , and password settings. These settings enable the DPA 7630/7610 to connect to the IP network and help you manage the device.

These sections provide details about configuring these settings on the DPA 7630/7610:

• Accessing Configuration Options, page 5-1

• Configuring Network Settings, page 5-4

• Configuring Passwords, page 5-13

• Configuring SNMP Settings, page 5-14

Accessing Configuration Options

You can access the C isco D PA 7630/7 610 co n fig urat io n o pt io n s, aft er th e devi ce has started up, using a console terminal connected to the RJ-45 console port or through a Telnet session.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

5-1

Accessing Configuration Options

DRAFT - CISCO CONFIDENTIAL

Using the Console Port

You might want to use the console port to connect to the DPA 7630/7610 when you init ially inst all the d evice . T h is en ab les yo u to o bs e rv e th e initial startup procedure and manually assign an IP address and host name if you are not using DHCP.

To access the Cisco DPA 7630/7610 through the console RJ-45 port, perform these steps.

Task Description

Step 1

Step 2

Step 3

Step 4

Connect t h e co n s ole terminal t o the console port.

At the prompt, enter the password. The DPA 7630/7610 does not

have a default password. If no passw ord h as be en c on f ig ured, the main menu displays.

Choose the necessary options to complete your desired tasks.

When finished, exit the session. Press the Esc key or disconnec the ser ial port.

Chapter 5 Getting Started with the DPA 7630/7610

See the “Connectin g to t he Co n s ol e Po r t” s ect io n on

page 3-9.

Choo s e th e d e sired option f r om the menus.

Using Telnet

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

5-2

To access the DPA 7630/7610 through a Telnet session, you must know its IP address or host name. By default, the device uses DHCP. If you want to assign a specific IP address or host name, you must first configure the network settings using the console port before connecting through a Telnet session.

To access the DPA 7630/7610 from a remote host with Telnet, perform these steps:

78-11069-03

Chapter 5 Getting Started with the DPA 7630/7610

DRAFT - CISCO CONFIDENTIAL

Task Com man d

Step 1

Step 2

Step 3

Step 4

From the remote host, enter the telnet comma nd an d the h ost name or IP address of the DPA 7630/7610 that you want to access.

At the pr ompt, ent er the pa sswo rd, if you have configured one.

The DPA 7630/7610 does not have a default password. If no passw ord h as be en c on f ig ured, the main menu displays.

Choose the necessary options to complete your desired tasks.

When finished , exit the Telnet session

Accessing Configuration Options

telnet hostname | ip_addr

Choo s e th e d e sired option f r om the menus.

—

Displaying the Main Menu

After connecting to the DPA 7630/7610 through the console port or a Telnet session, the main menu appears (see Figure 5-1). Follow these guidel ines to navigate th e me nus:

• Use the ar r ow keys t o navigate the availa bl e o p ti ons .

• Press Enter to ch oo s e an option.

• Press Esc to return t o th e p r evio us m en u.

Tip After connecting to the DPA 730/7610, you might need to press Ctrl-r on the

keyboard to refres h th e s c reen to d isp lay the main me nu .

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

5-3

Configuring Network Settings

DRAFT - CISCO CONFIDENTIAL

Figure 5-1 DPA 7630/7610 Main Menu

Chapter 5 Getting Started with the DPA 7630/7610

45807

Configuring Network Settings

You must configure the network settings on the DPA 7630/7610 to connect it to the IP network. After configuring any network settings, you must restart the DPA 7630/7610. See the “Restarting the DPA 7630/7610” section on page 7-1.

Setting the Host Name

The host name is the device name sent to the Cisco CallManager server (with the port number appended to it) when the DPA 7630/7610 registers with Cisco C all M anager. It appears i n th e M AC a dd r ess fi eld . S e e t he “Adding the

DPA 7630/7610 to Cisco CallManager” section on page 4-3 for detail s.

The host name cannot be the same as the name used to identify the DPA on the networ k.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

5-4

78-11069-03

Chapter 5 Getting Started with the DPA 7630/7610

DRAFT - CISCO CONFIDENTIAL

To set th e h o st name, per f or m these step s :

Step 1 From the main menu, choose Configure. Step 2 Choose Network interface. Step 3 Choose Host Name. Step 4 Enter the host name to be used by the DPA 7630/7610. Step 5 Restart the DPA 7630/7610.

Configuring Ethernet

The DPA 7630/7610 fully supports 10/100 Mbps half- and full-duplex Ethernet. Follow these steps to configure these settings on DPA 7630/7610 appropriate for your ne twor k.

Step 1 From the main menu, choose Configure.

Configuring Network Settings

78-11069-03

Step 2 Choose Network interface. Step 3 Choose Ethernet. Step 4 Choose th e option t ha t matche s th e setting on the switch to which the

DPA 7630/7610 is connected:

• auto-negot iation

• 10Mb/s half duplex

• 10Mb/s f u ll duplex

• 100Mb/s half duplex

• 100Mb/s full duplex

Step 5 Restart the DPA 7630/7610.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

5-5

Configuring Network Settings

Using DHCP

Step 1 From the main menu, choose Configure. Step 2 Choose Network interface. Step 3 Choose Use DHCP. Step 4 Press En te r to to g gl e b et w een yes (use DHCP) and no (do not use DHCP).

Chapter 5 Getting Started with the DPA 7630/7610

DRAFT - CISCO CONFIDENTIAL

If you are usi ng Dynamic Hos t Configuration P rotocol (DHCP) in your network, the DPA 7630/7610 aut o m at ica lly o b tai ns an IP ad dress when yo u co nnect it to the network. Although the DPA 7630/7610 uses DHCP by default, you can disable DHCP and manually assign an IP address to the DPA 7630/7610.

To use DHCP, perform these steps:

If you use DHCP, you can only modify the host name; you cannot modify the other network se t tin gs. Se e “ Setting the Host Name” section on page 5-4 for details .

If you do no t u se D HCP, you must ent er t he addi ti on al ne two rk s et ti ngs. Se e th ese sections for details:

• Setting the Host Name, page 5-4

• Setting the IP Address, page 5-7

• Setting the Subnet Mask, page 5-7

• Setting the Default Router, page 5-8

• Assigning the DNS Server, page 5-8

• Setting the Domain Name, page 5-9

• Identifying the Time Source for Event Logs, page 5-10

Renewing IP Address from DHCP

You might n ee d t o renew the IP a dd r ess a ut omatically assigned to the DPA 7630/7610. For example, if you have changed the physical location of the DPA 7630/7610 from one subnet to another or if you need assistance troubleshooting a connectivity problem.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

5-6

78-11069-03

Chapter 5 Getting Started with the DPA 7630/7610

DRAFT - CISCO CONFIDENTIAL

To renew an IP address assigned from DH CP, follow these steps:

Step 1 From the main menu, choose Configure. Step 2 Choose Network interface. Step 3 Choose Renew DHCP.

Setting the IP Address

The IP address identifies each DPA 7630/7610 on your TCP/IP network. You must enter the IP address if you are not using DHCP. The DPA 7630/7610 automat ic a ll y ob tains an I P ad d re ss if y o u ar e u s in g D H CP.

To assign an I P ad d res s, p er f orm th ese steps:

Step 1 From the main menu, choose Configure. Step 2 Choose Network interface.

Configuring Network Settings

Step 3 Choose IP address. Step 4 Enter the IP address to be used by the DPA 7630/7610. Step 5 Restart the DPA 7630/7610.

Setting the Subnet Mask

You must enter the subnet mask if you are not using DHCP. The DPA 7630/7610 automat ically ob tains a s ubnet mask if y o u ar e u s in g D H CP.

To set the subnet mask, perform these st eps:

Step 1 From the main menu, choose Configure. Step 2 Choose Network interface. Step 3 Choose Subnet mask.

78-11069-03

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

5-7

Configuring Network Settings

DRAFT - CISCO CONFIDENTIAL

Step 4 Enter the subnet mask. Step 5 Restart the DPA 7630/7610.

Setting the Default Router

You must en te r the defa ul t rout e r if you are not usin g DHCP. The DP A 76 30/ 76 10 automat ically ob tains a def au lt route r if you are us i ng D H C P.

To set th e d e fa u lt ro u ter, pe r fo r m th es e s te ps:

Step 1 From the main menu, choose Configure. Step 2 Choose Network interface. Step 3 Choose Default router. Step 4 Enter the IP address of the default router. Step 5 Restart the DPA 7630/7610.

Chapter 5 Getting Started with the DPA 7630/7610

Assigning the DNS Server

Domain Name System (DNS) allows users to specify remote computers by host names. The DPA 7630/7610 uses DNS to resolve the host name of TFTP servers and Cisc o CallMan ager systems when th e s y ste m is configured to u s e n ames rather than IP addresses.

To set th e D NS server, perform t h ese s t ep s:

Step 1 From the main menu, choose Configure. Step 2 Choose Network interface. Step 3 Choose DNS server.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

5-8

78-11069-03

Chapter 5 Getting Started with the DPA 7630/7610

DRAFT - CISCO CONFIDENTIAL

Tip You can enter a secondary DNS server by selecting Network interface >

DNS se rver 2 and entering the IP address.

Step 4 Enter the IP address of the DNS server. Step 5 Restart the DPA 7630/7610.

Setting the Domain Name

The domai n n ame is the name of th e Dom a in N am e S y stem (DNS) d o m ai n in which the DPA 7630/7610 is located.

To set the domai n name, perf orm th ese steps :

Step 1 From the main menu, choose Configure. Step 2 Choose Network interface.

Configuring Network Settings

Step 3 Choose Domain name. Step 4 Enter the domain n a me. Step 5 Restart the DPA 7630/7610.

Synchronizing Date and Time Settings

The DPA 7630/7610 c an s y nc hro ni ze its date an d t ime setting s w i th ei th er a Network Time Protocol (NTP) server or Cisco CallManager. This ensure that the log files r eco r d th e accurate d ate an d ti m e f o r di ag no sti c t r aces.

These sectio ns descr ibe thes e settin gs:

• Identifying the Time Source for Event Logs, page 5-10

• Setting Time Offset, page 5-10

• Assigning the NTP Server, page 5-11

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

5-9

Configuring Network Settings

DRAFT - CISCO CONFIDENTIAL

Identifying the Time Source for Event Logs

You can synchronize the date and time setting in the event logs on the DPA 7630/7610 with one of the following:

• NTP—Choos i ng thi s s ett in g ma ke s i t les s li k ely tha t th e ti me is syn ch ron ize d

with Cisco CallManager, unless it also gets its time from t he NTP server. However, this method u ses a standardiz ed p ro toco l and elim in at es a dependency on t he Ci s co CallM anag er s erver.

• CallMa na ge r— S yn ch r onizing wit h t h e C is co CallM an ag er server make s it

easier to c ompare log s f ro m t h e C is co CallMan ag er server and the D PA 7630/7610. You also do not need an NTP server if you use this option.

Step 1 From the main menu, choose Configure. Step 2 Choose Network interface. Step 3 Choose Time source. Step 4 Choose one of the fol low ing:

• NTP

Chapter 5 Getting Started with the DPA 7630/7610

Step 5 Restart the DPA 7630/7610.

Setting Time Offset

Step 1 From the main menu, choose Configure. Step 2 Choose Network interface.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

5-10

• CallManager

The DPA 7630/7610 uses the time offset to define the time zone of the NTP or Cisco C allManager s er vers i f th ey a re lo ca ted i n di fferen t timezon es .

You set the time offset using seconds. For example, if the NTP server sends GMT time and you are in PST, the offset is -8 hours, which is:

-8 (hours) x 60 (minutes) x 60 (seconds) = -28800 seconds Therefore, in t hi s exa mp le, en ter - 2 88 0 0 in th e time offset field . If the NTP server reports using your local time, set the value to 0.

78-11069-03

Chapter 5 Getting Started with the DPA 7630/7610

DRAFT - CISCO CONFIDENTIAL

Step 3 Choose Time offset. Step 4 Enter the appropriate value in seconds. Step 5 Restart the DPA 7630/7610.

Assigning the NTP Server

If you choose to use an NTP server to synchronize the time settings on the DPA 7630/7610 (see “Identifying the Time Source for Event Logs” section on

page 5-10), you must assign an NTP server and designate its timezone.

To set the NTP server, perform these steps:

Step 1 From the main menu, choose Configure. Step 2 Choose Network interface. Step 3 Choose NTP server. Step 4 Enter the IP address of the NTP server.

Configuring Network Settings

Step 5 Restart the DPA 7630/7610.

Enabling CDP

Step 1 From the main menu, choose Configure. Step 2 Choose Network interface.

78-11069-03

Note If you ar e us ing DHCP t o obt ain an IP add re ss on th e DPA 7630/7610, t he

DHCP s er ver s h o ul d also i nd ic a te th e N T P s er ver.

The DPA 7630/7610 can advertise itself to other network devices using Cisco Discovery Protocol (CDP). Many network management applications require that CDP is enabled.

To enable CD P, perform the se s t ep s:

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

5-11

Configuring Network Settings

DRAFT - CISCO CONFIDENTIAL

Step 3 Choose CDP. Step 4 Press En te r to to g gl e b et w een enabled and disabled. Step 5 Restart the DPA 7630/7610.

Setting DSCP Quality of Service Values

Differentiated Services Code Point (DSCP) is an IETF standard that uses 6 bits in the IPv4 he ad er 's ToS (Type of Servic e) field to s p eci f y th e class of ser v ice f or each packet. This enables you to apply differentiated grades of service to different packe t t ypes.

You can modif y th e a s sig ne d D S CP Q u al ity of Serv ice (QoS) val ue fo r certain types o f tr affic. Th is enables yo u to give priority to media tr affic over control traffic.

To enable m odi fy t he D SCP Q o S val ue s , p erfo r m t he s e st ep s :

Chapter 5 Getting Started with the DPA 7630/7610

5-12

Step 1 From the main menu, choose Configure. Step 2 Choose Network interface. Step 3 Choose Set DSCP QoS values Step 4 Choose one of the fol low ing opti o ns :

• Media traffic—RTP packets carrying voice, fax, and modem calls

• Control traffic—SCCP data packets carrying telephony control data

• All othe r traffic— su ch as FTP, HTTP, SNMP, and so o n

Step 5 Enter the new value for Media traffic or Control traffic from 0 to 63, using

decimal for mat . By default, Media traffic is set to 46, and Control traffic is set to 26. You cannot

change the value fo r A l l o th er traffic; it is s et to 0.

Step 6 Restart the DPA 7630/7610.

Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

78-11069-03

cisco DPA 7630, DPA7610 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

CONTENTS

Overview

Audience

About This Guide

Objectives

Organization

Related Documentation

Obtaining Documentation

World Wide Web

Obtaining Technical Assistance

Documentation CD-ROM

Ordering Documentation

Cisco.com

Technical Assistance Center

Contacting TAC by Using the Cisco TAC Website

Document Conventions

Contacting TAC by Telephone

Overview

Understanding the DPA 7630/7610

Supported Protocols on the DPA 7630/7610

Data and Voice Protocols

Network Management Protocols

Understanding How the DPA 7630/7610 Works

Why is the DPA 7630/7610 Needed?

Can I Just Use SMDI?

What If I Cannot Use SMDI?

Choosing an Integration Mode

Using the Simple Integration Mode

Understanding the Simple Integration Mode

Understanding Interactions with the Octel System

Implementing the Simple Integration Mode

Connecting to the Octel System

Resulting Line Configuration

Using the Hybrid Integration Mode

Understanding the Hybrid Integration Mode

Understanding Interaction with the Octel and PBX Systems

Implementing the Hybrid Integration

Connecting to the Octel and PBX Systems

Resulting Line Configuration

Using the Multiple Integration

Connecting Additional Ports to the PBX System

Connecting More Ports to the Octel System

Using Multiple DPA 7630/7610 Systems for Redundancy

Installing the DPA 7630/7610

Preparing for Installation

Network Requirements

Safety

Required Tools and Cabling

Installing the DPA 7630/7610

Installing the DPA 7630/7610 in a Rack

Attaching the Brackets

Putting the DPA 7630/7610 in a Rack

Setting the DPA 7630/7610 on a Shelf or Table

Connecting the DPA 7630/7610 to the Network

Connecting to the Ethernet Port

Connecting to the Console Port

Connecting to the Telco Connectors

Connecting to the Definity and Octel Systems on a Cisco DPA 7630

Connecting to the Meridian 1 and Octel Systems on a Cisco DPA 7610

Verifying Installation

Overview of Required Tasks

Using Auto-Registration

Manually Adding the DPA 7630/7610

Setting Up the Voice Mail Hunt Group

Setting Up the Voice Mail Hunt Group Using Cisco CallManager 3.2

Configuring the DPA Ports and Phones

Configuring Call Ports

Configuring Octel MWI Ports

Configuring the Virtual Port

Configuring End-User Phones

Configuring the Message Waiting Light

Configuring the Octel Systems

Setting Dialing Sequence for Message Waiting Indicator

Determining Incoming Call Mode

Assigning Incoming, Outgoing, and MWI Lines

Accessing Configuration Options