cisco DPA 7630, DPA7610 User Manual

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Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide

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• Turn the television or radio antenna until the interf erenc e stops.

• Move the equipment to one side or the other of the television or radio.

• Move the equipment farther away from the television or radio.

• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits control led by different circuit bre akers or fuse s.)

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About This Guide xiii

Overview xiii

Audience xiii

Objectives xiv

Organization xiv

Overview

Audience

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About This Guide

The Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide provides you with the information you need to understand, install, configure, and manage the Cisco DPA 7630 and 7610 voice mail gateways (DPA 7630/7610) on your networ k.

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Warning

Network engineers, system administrators, and telecom engineers should review this guide to l ea r n the st eps required to properly set up the DPA 7630/7610 in the networ k.

The tasks described in this guide are considered to be administration-level tasks. Because o f the close intera c ti on of th e D PA 7630/7610 with Cisco CallMan ag er, Octel voice messaging system, and Definity or Meridian 1 PBX systems these tasks require that you are familiar with the se systems a s w ell.

Only trained and qualified personnel should be allowed to install, replace, or service this equipment.

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About This Guide

Objectives

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Objectives

This guide provides the required steps to get the DPA 7630/7610 up and running on the I P telephony network. Because of th e complexi ty of an IP te lep hony networ k, t hi s gu id e doe s no t p rovi de det ai led in for matio n fo r r equi re d pr oced ures performed on other Cisco or third-party devices. Refer to the documentation provided w it h these syst em s for ins ta ll ation and c on fig ur at io n instru cti o ns .

Organization

Table 1 prov id es an overvi ew o f th e o rga nizatio n of this g ui d e .

Table 1 Cisco Digital PBX Adapter 7630 Administration Guide Organization

Chapter Description

Chapter 1, “Overview” Provides co n cep t ual ove rview of t he

DPA 7630/7610, explanation of how the device interacts with other components in the IP telephony network.

Chapter 2, “Choosing an Integration Mode” Explains di fferent availab l e sce na ri o s an d

configurations in which you can add the DPA7630/7610 to your network.

Chapter 3, “Installing the DPA 7630/7610” Describes the steps required to properly and safely

install and configure the DPA 7630/7610 in your network.

Chapte r 4, “Prepar in g t he Cis c o CallManag er and Octel Systems”

Chapter 5, “Getting Started with the DPA 7630/7610”

Chapter 6, “Configuring Telephony Settings” Provid e s p r ocedures f or configurin g s ettings on

Provides details about information required from the Cisco CallManag er and Octel syste ms. Also includes information about registering the DPA 7630/7610 in Cisco CallManager.

Provid e s p r ocedures f or configurin g network setti ngs , verif yi ng st atus , an d mak ing globa l changes to the DPA 7630/7610.

DPA 7630/7610 that depend upon the Cisco C allM anag er, Octel, and PBX syste ms.

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About This Guide

Obtaining Documentation

The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the foll owi ng si tes :

• http:/ /w w w.cisco.com

• http://www-china.cisco.com

• http://www-europe.cisco.com

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Obtaining Technical Assistance

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Documentation CD-ROM

Cisco docum en tatio n and addi tiona l literat ure ar e available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is update d mo nthl y an d may b e m o r e curren t t han prin ted docu m entati on . The CD-ROM pack ag e i s availa bl e a s a s in gl e u n it or as an an n ua l s u b scr ip ti on .

Ordering Documentation

Cisco documentation is available in the following ways:

• Registered Cisco Direct Customers can order Cisco Product documentation

from the Networking Products MarketPlace: http:/ /w w w.cisco.com/cgi-bin/or der/order _r oot.pl

• Registered Cisco.com users can order the Documentation CD-ROM through

the online Subscription Store: http://www.cisco.com/go/subscription

About This Guide

• Nonregistered CCO users can order documentation through a local account

represent at ive by cal lin g C isco corporate h eadquarters (C alifornia, U S A) at 408 5 26- 72 08 or, in No rth Am er ica , by call ing 80 0 553- NET S( 638 7).

Obtaining Technical Assistance

Cisco p rovi des Cisco.com as a start in g po in t fo r al l t ech n ica l assistan ce. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, addition al tr o ubleshooti ng tools are available from th e TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides i mm e di ate, open a cce ss to Ci s co in f orm a tio n an d re s ou rces a t any t im e , from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

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Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technic al su ppo rt , do wnl oad a nd te st soft ware pa cka ges, a nd ord er C isco l e arni ng materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their re lat io nships wi th C isc o .

To access C is c o.c om, go to th e fo ll owing w e bsite: http:/ /w w w.cisco.com

Technical Assistance Center

The Cisc o TAC websit e i s availa bl e t o all cu s to me rs who need t ech n ica l assistance with a Cisco product or technology that is under warranty or covered by a m ain tenanc e contract.

Obtaining Technical Assistance

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by goin g to the TAC website:

http:/ /w w w.cisco.com/ta c P3 and P4 level problems are defined as follows:

• P3—Your network performance is degraded. Network functionality is

notice ab ly im p ai r ed , bu t m o s t bus i ne s s o peration s co n tinue.

• P4—You need information or assistance on Cisco product capabilities,

product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website: http:/ /w w w.cisco.com/regis ter/

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Document Conventions

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If you cannot resolve your technical issue by using the TAC online resources, Cisco .co m re g is tered us e rs ca n o p e n a case online by using the TAC Case Ope n tool at the following webs i t e:

http:/ /w w w.cisco.com/ta c/caseope n

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

http:/ /w w w.cisco .com/wa rp / public/6 87/Direc t or y/DirTAC.shtml P1 and P2 level problems are defined as follows:

• P1—Your production network is down, causing a critical impact to business

operations if service is not restored quickly. No workaround is available.

• P2—Your production network is severely degraded, affecting significant

aspects of your business operations. No workaround is available.

About This Guide

Document Conventions

This document uses the following conventions:

Convention Description

boldface font Comm a n ds and ke yw or d s a r e in boldface.

italic f ont Argum e nt s f o r w hich you su pp ly va l ues are i n italics. [ ] Element s in sq u ar e b r ack ets are optio n al. { x | y | z } Alter n a tive keywords are gr ouped in brace s and s eparate d by vertic al bars. [ x | y | z ] Optional alternative keywords are grouped in brackets and separated by

vertical bars.

string A nonquot ed set o f chara cters . Do not use quo tation marks a round the st ring

or the st ri n g w i ll in clude the q uo t ati on m a rk s.

screen font Terminal sessions and informa tion the system displays are in screen font.

boldface screen font Information you must enter is in boldface screen font.

italic s creen f ont Argument s f o r w h ich you supp ly values ar e i n it al ic screen font.

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Document Conventions

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Convention Description

^ The symbol ^ represents the key labeled Control—for example, the key

combination ^D in a screen display means hold down the Control key while you press the D key.

< > Nonprin ti ng ch ar acters, suc h as p a ssw or d s ar e in an g le br ac ket s.

Notes us e th e f o llow in g co nvention s:

Note Means reader take note. Notes contain helpful suggestions or references to

material n ot cov e re d in th e pu blicatio n.

Cautio ns use th e fo llowing c onve nt io ns :

Caution Means reader be careful. In this si tu at io n, you mi ght do so m ething t ha t could

result in equipment damage or loss of data.

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Tips use the following conventions:

Tip Means the following information will help you solve a problem. The tips

information might not be troubleshooting or even an action, but could be useful information.

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Warnings use th e fo llow in g co nventi ons :

Warning

Waarschuwing

Varoitus

Attention

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. (To see translations of the warnings that appear in this publication, refer to the appendix, “Translated Safety Warnings.”)

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico’s en dient u op de hoogte te zijn van standaard maatregelen om ongelukken te voorkomen. (Voor vertalingen van de waarschuwingen die in deze publicatie verschijnen, kunt u het aanhangsel “Translated Safety Warnings” (Vertalingen van veiligheidsvoorschriften) raadplegen.)

Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista. (Tässä julkaisussa esiintyvien varoitusten käännökset löydät liitteestä "Translated Safety Warnings" (käännetyt turvallisuutta koskevat varoitukset).)

Ce symbole d’avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures. Avant d’accéder à cet équipement, soyez conscient des dangers posés par les circuits électriques et familiarisez-vous avec les procédures courantes de prévention des accidents. Pour obtenir les traductions des mises en garde figurant dans cette publication, veuillez consulter l’annexe intitulée « Translated Safety Warnings » (Traduction des avis de sécurité).

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Document Conventions

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Warnung

Avvertenza

Advarsel

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unfällen bewußt. (Übersetzungen der in dieser Veröffentlichung enthaltenen Warnhinweise finden Sie im Anhang mit dem Titel “Translated Safety Warnings” (Übersetzung der Warnhinweise).)

Questo simbolo di avvertenza indica un pericolo. Si è in una situazione che può causare infortuni. Prima di lavorare su qualsiasi apparecchiatura, occorre conoscere i pericoli relativi ai circuiti elettrici ed essere al corrente delle pratiche standard per la prevenzione di incidenti. La traduzione delle avvertenze riportate in questa pubblicazione si trova nell’appendice, “Translated Safety Warnings” (Traduzione delle avvertenze di sicurezza).

Dette varselsymbolet betyr fare. Du befinner deg i en situasjon som kan føre til personskade. Før du utfører arbeid på utstyr, må du være oppmerksom på de faremomentene som elektriske kretser innebærer, samt gjøre deg kjent med vanlig praksis når det gjelder å unngå ulykker. (Hvis du vil se oversettelser av de advarslene som finnes i denne publikasjonen, kan du se i vedlegget "Translated Safety Warnings" [Oversatte sikkerhetsadvarsler].)

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Aviso

Este símbolo de aviso indica perigo. Encontra-se numa situação que lhe poderá causar danos fisicos. Antes de começar a trabalhar com qualquer equipamento, familiarize-se com os perigos relacionados com circuitos eléctricos, e com quaisquer práticas comuns que possam prevenir possíveis acidentes. (Para ver as traduções dos avisos que constam desta publicação, consulte o apêndice “Translated Safety Warnings” - “Traduções dos Avisos de Segurança”).

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Advertencia

Varning!

Este símbolo de aviso significa peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considerar los riesgos que entraña la corriente eléctrica y familiarizarse con los procedimientos estándar de prevención de accidentes. (Para ver traducciones de las advertencias que aparecen en esta publicación, consultar el apéndice titulado “Translated Safety Warnings.”)

Denna varningssymbol signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanligt förfarande för att förebygga skador. (Se förklaringar av de varningar som förekommer i denna publikation i appendix "Translated Safety Warnings" [Översatta säkerhetsvarningar].)

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CHAPTER

Overview

The Cisco DPA 7630 and 7610 Voice Mail Gateways (DPA 7630/7610) enable you to integrate Cisco CallManager systems with Octel voice mail systems, which might also b e connected to ei th er D efi nity o r M er id ian 1 PB X s y stems. The DPA 7630/7610 enables you to use your existing third-party telephony systems along with your Cisco IP telephony system.

For example, yo u can e nsu r e t ha t f ea tu re s su ch as message wai ting i nd ic ato r s (MWI) for Octel voice messages are properly set on Cisco IP Phones (c onnected to Cisc o CallMana ger) and tradit ional t elepho ny ph ones (conn ected to Def inity or Meridian 1 PBX systems).

Using the DPA 7630/ 76 1 0, yo u c a n integra t e the following s ystems:

• Cisco CallManager 3.1(1) or higher

• Octel 200 and 300 voice messaging systems (using APIC/NPIC integration)

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• Octel 250 and 350 voice messaging systems (using FLT-A/FLT-N

integration)

• Lucent Definity G3 PBX systems (DPA 7630 only)

• Nortel Meridian 1 PBX systems (DPA 7610 only)

These s ec t io ns pr ovide yo u with a n overview o f the DPA 7630/ 76 10 and its intera cti on s w i th th e other co m po n en ts i n tradit io na l and IP t e le ph ony netwo r ks:

• Understanding the DPA 7630/7610, page 1-2

• Understanding How the DPA 7630/7610 Works, page 1-8

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Understanding the DPA 7630/7610

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Understanding the DPA 7630/7610

The DP A 7630/7610 functi ons as a gate way between th e Octel, PB X systems, an d Cisco C all M an ag er, p er f orming these t a sk s:

• Determines the call type from Cisco CallManager and sends envelope

(displ ay ), li ght, and ri ng message s to the Oc tel syste m .

• Determ in es w h en the Oc te l s y stem is at tem pt in g to transfer, ou tcall, set

messa ge wait in g indicat or s ( M W I ) and s o on, and sends t he appropriate message s to C is c o CallMan ag er.

• Converts Dual-Tone Multi-F r eq uency (D TM F ) to nes to Sk in ny Client

Control Protocol (SCCP) messages.

• Converts Nortel Display Key commands to Skinny Client Control Protocol

(SCC P) m ess age s

• Provides co mp an di ng -law tr an sco d in g, an d voice co m pression.

• Performs Real-Time Transport (RTP) encapsulation of the voice message.

These sect io ns provide a dd it ion a l de tai l a bo u t t he in terfaces and s u pp ort ed protocols on the DPA 7630/7610:

Chapter 1 Overview

• DPA 7630/7610 Physical Description, page 1-2

• Supported Protocols on the DPA 7630/7610, page 1-6

DPA 7630/7610 Physical Description

The DPA 7630/7610 is a 19-inch, rack-mountable hardware device capable of emulatin g digi tal teleph ones or digita l PBX port s. By e mulat ing thes e de vices, the DPA 7630 /7 61 0 en ab le s you to integr at e C isco CallM an ag er w i th exi s ti ng O ct el voice mail systems and Definity or Me ridian 1 PBX systems.

The wiring and external connectors of the DPA 7630 and 7610 differ slightly because the Definity system uses a 4-wire wiring scheme, and the Meridian 1 system us es a 2- w ir e w i ring s cheme.

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Chapter 1 Overview

Understanding the DPA 7630/7610

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DPA 7630—Rear View

The rear of t he D PA 7630 (see Figure 1-1) includes the following interfaces:

• Lines C, B, A—RJ-21 telco connectors used to connect 24 lines (8 ports per

connecto r) t o th e Definity and O ct el s yst ems. Thes e ar e f o ur-wir e telco connec tors , match ing the wi rin g sch eme use d by the Defi nity PBX syst ems.

• Power connector—provides power to the DPA 7630.

Figure 1-1 Cisco DPA 7630 Rear View

LINE C

LINE B

RJ-21 T elco

connectors

LINE A

POWER

42824

Power

connector

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DPA 7610—Rear View

The rear of t he D PA 7610 (see Figure 1-2) includes the following interfaces:

• Telco connector—RJ-21 telco connector used to connect 24 lines to the

Meridian 1 and Octel systems. This is a two-wire telco connector, matching the wi ring sc heme us e d by the M er i d ian 1 P BX sys tems.

• Power connector—provides power to the DPA 7610.

Figure 1-2 Cisco DPA 7610 Rear View

Chapter 1 Overview

LINE A

Telco

connector

50224

POWER

Power

connector

1-4

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Understanding the DPA 7630/7610

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DPA 7630/7610—Front View

The front of the DPA 7630 and 7610 are identical (see Figure 1-3) incl ud e the following interfaces:

• 10/100 Mbps Ethernet port—RJ-45 port used to connect to IP network

• Console port—RJ-45 port used for configuring and managing the

DPA 7630/7610

• LED s tatus in di ca t or s —used to indica te po rt and l i n e s t a tu s

Figure 1-3 Cisco DPA 7630/7610 Front View

LEDs

ports 9-16

LEDs

ports 1-8

ports 17-24

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1 2 3 4 5 6 7 8

9 10 11 12 13 14 15 16

POWER

STATUS

17 18 19 20 21 22 23 24

POWER

STATUS

100

LINK

100

LINK

ETHERNET

LINK

CONSOLE

ETHERNET

10/100

Base-TX

CISCO DPA7630

LINK

CONSOLE

Console

RJ-45 port

LEDs

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Supported Protocols on the DPA 7630/7610

The DPA 7630/7610 supports several industry-standard and Cisco networking protocol s re qu ir ed for v o ice com muni cation o v er a n I P ne twor k. Ad diti ona lly, t he DPA 7630/7610 supports protocols required for remote network management.

Data and Voice Protocols

The DPA 7630 / 76 10 s u pports the fol low ing data an d voice c ommunic ation protocols.

• Internet Protocol (IP)—addresses and sends packets across the network.

• Trivial File Transfer Protocol (TFTP)—allows you to transfer files over the

networ k.

• File Transfer Protocol (FTP)—allows you to transfer files over the network.

• Dynam ic Host Config urat ion Pro toco l (DH CP) —d ynam ically allo cates and

assign s a n I P addres s t o network de vi c es .

• Real-Time Transport Protocol (RTP)—enables transporting of real-time data,

such a s i nt e r ac t ive voi ce and video over data ne tw or k s .

Chapter 1 Overview

• Skinny Client Control Protocol (SCCP)—enables communication between

the DPA 7630/7610 and Cisco CallManager.

• Network Time Protocol (NTP)—enables synchronization of time and date

Network Management Protocols

The DPA 7630/7610 supports Simple Network Management Protocol (SNMP) and implements several industry-standard Management Information Bases (MIBs).

Understanding SNMP Support

The DPA 7630/7610 (with software version 1.1 or higher) supports SNMP versions 1 and 2, enabling you to perform the following commands:

• Get—Retrieve a specific node’s value.

• GetNext—Retrieve the first value present in the ordered tree whose node

succeeds th e o ne specifie d.

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• GetBulk—Retrieve bounded number of values whose nodes succeed, in the

numeric al or de ring , th e on e spec ified. Get Bu lk is availa ble onl y in SNMP v2.

• Set—Set a specific valu e.

Understanding Supported MIBs

The DPA 7630/7610 supports the following MIBs.

RFC 1213

RFC 1213 is the basic MIB 2 specification which indicates the state of network interface s an d stat is t ics for netw o rk p r ot oc ol s .

The DPA 7630/7610 supports RFC 1213 on the Ethernet interface with the followi ng cavea ts :

• The digital telephony interfaces are not listed in the ifTable.

• ifAdminStatus cannot be written, and it is fixed at “up”.

• ifLastCha nge ret urn s as “0”.

• ifSpecific returns as “0 , 0 ”.

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• atTable can no t be w r itt en .

• No “ip***” values can be written.

• You cannot write to “tcpConnState” for an active TCP connection.

• The DPA 7630/7610 does not implement the External Gateway Protocol

(EGP).

RMON

The DPA 7630 /7610 impleme nts the Et hernet Statis tics gro up in Remo te Netw ork Monitori ng ( RM O N ) , with the excep t io n of “E therStatsS ta tu s .” Th is is fixed at “valid” and ca nn o t b e w r it te n.

Cisco CDP MIB

Cisco D is c ove r y P ro to c o l (CDP) is a meth od that Cisco devices us e to adver tise their presence and to discover information about other nearby devices. The DPA 7630/7610 implements all objects in this MIB with the exception of “cdpGlobalRun”. This object returns “true” when read, and cannot be written using S N MP.

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Cisco Process MIB

This MIB describes the processes currently running on the device. However, because the DPA 7630/7610 has threads, rather than processes, running on it the MIB is implement ed w ith the following caveats:

• The amount of memory allocated is not recorded on a per-thread basis.

Therefore, cp mP roc Ex tM emAllocated and cpmPro cEx tM e m Fre ed are returned as 0.

• All threads run at the same priority. Therefore, for every process

cpmProc E x tPr iority wil l be returned as “no rmal.”

• It is not possible to change a process’s priority so attempts to write

“cpmProcEx tP r ior it y” ar e u n suc cess f u l.

Calista DPA MIB

The DPA 7630/7610 supports an additional DPA-specific Cisco MIB in version

1.2(1 ) and late r. The MIB O ID is : For an explanation of this MIB, refer to the SNMP v2 MIBs available at the

following location: http:/ /w w w.cisco.com/public/sw- center/n etmgmt/ cmtk/mibs .s h tml

Chapter 1 Overview

CALISTA-DPA-MIB.

Understanding How the DPA 7630/7610 Works

The Cisc o DPA 7630/7610 ena ble s yo u t o in te grat e you r e xi sti ng Octe l v o ice ma il with Cisco CallM anager and ei th er a D efinity PBX system or a Mer id ia n 1 PBX system. If you have a Definity PBX, use the DPA 7630; if you have a Meridian 1 system, use the DPA 7610.

The DPA 7630/7610 functions by emulating digital phone or PBX systems. This capabilit y allows it to appear like th es e devi ces to Cisco CallM an ag er, Oc te l, Definity, and Meridian 1 systems.

These sections provide an understanding of the purpose of the DPA 7630/7610:

• Why is the DPA 7630/7610 Needed?, page 1-9

• Can I Just Use SM DI ?, pa ge 1-9

• What If I Cannot Use SMDI?, page 1-9

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+ 158 hidden pages

cisco DPA 7630, DPA7610 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

CONTENTS

Overview

Audience

About This Guide

Objectives

Organization

Related Documentation

Obtaining Documentation

World Wide Web

Obtaining Technical Assistance

Documentation CD-ROM

Ordering Documentation

Cisco.com

Technical Assistance Center

Contacting TAC by Using the Cisco TAC Website

Document Conventions

Contacting TAC by Telephone

Overview

Understanding the DPA 7630/7610

Supported Protocols on the DPA 7630/7610

Data and Voice Protocols

Network Management Protocols

Understanding How the DPA 7630/7610 Works