Cisco DOC-7813565 User Manual

Cisco IP Phone Productivity Services User Guide

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Customer Order Number: DOC-7813565= Text Part Number: 78-13565-01

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Organization viii

Preface

Cisco Personal Assistant provides Cisco IP Phone Productivity Services, a suite of applications for Cisco

The Cisco IP Phone Productivity Services User Guide provides instructions for subscribing to and using Cisco will help you to:

• Understand Cisco IP Phone Productivity Services and how its features work.

• Subscribe to Cisco IP Phone Productivity Services.

• Use Cisco IP Phone Productivity Services.

• Resolve any problems with using Cisco IP Phone Productivity Services.

IP Phone Models 7960 and 7940.

IP Phone Productivity Services. This document

Audience

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The Cisco IP Phone Productivity Services User Guide is written for users of Cisco

IP Phone Productivity Services.

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Organization

This guide is organized as follows:

Chapter Title Description

Chapter 1 Understanding Cisco IP

Chapter 2 Subscribing to

Chapter 3 Using Cisco IP Phone

Chapter 4 Common Questions about

Phone Productivity Services

Cisco IP Phone Productivity Services

Productivity Services

Cisco IP Phone Productivity Services

Preface

A general overview of Cisco

IP Phone

Productivity Services.

Sequenced procedures for subscribing to Cisco Productivity Services.

Information on how to use Cisco

IP Phone

Productivity Services.

Answers to common questions and how to resolve error messages.

IP Phone

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Preface

Conventions

This document uses the following conventions:

Obtaining Documentation

Warnings use the following conventions:

Warning

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, you must be aware of the hazards involved with electrical circuitry and familiar with standard practices for preventing accidents.

Obtaining Documentation

The following sections provide sources for obtaining documentation from Cisco

Systems.

World Wide Web

You can access the most current Cisco Systems documentation on the World Wide Web at the following sites:

• http://www.cisco.com

• http://www-china.cisco.com

• http://www-europe.cisco.com

Documentation CD-ROM

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Cisco documentation and additional literature are available in a CD-ROM package, which ships with updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual

your product. The Documentation CD-ROM is

subscription.

Cisco IP Phone Productivity Services Administrator’s Guide

Obtaining Documentation

Ordering Documentation

Cisco Systems documentation is available in the following ways:

• Registered Cisco Direct Customers can order Cisco Product documentation

from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

• Registered Cisco.com users can order the Documentation CD-ROM through

the online Subscription Store:

http://www.cisco.com/go/subscription

• Nonregistered CCO users can order documentation through a local account

representative by calling Cisco corporate headquarters (California, USA) at 408

526-7208 or, in North America, by calling 800 553-NETS(6387).

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:

Preface

xii

Cisco Systems, Inc. Document Resource Connection 170 West Tasman Drive San Jose, CA 95134-9883

We appreciate your comments.

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Preface

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

Obtaining Technical Assistance

http://www.cisco.com

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

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Obtaining Technical Assistance

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

• P3—Your network performance is degraded. Network functionality is

noticeably impaired, but most business operations continue.

• P4—You need information or assistance on Cisco product capabilities,

product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Preface

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

• P1—Your production network is down, causing a critical impact to business

operations if service is not restored quickly. No workaround is available.

• P2—Your production network is severely degraded, affecting significant

aspects of your business operations. No workaround is available.

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CHAPTER

Understanding Cisco IP Phone Productivity Services

Cisco Personal Assistant provides Cisco IP Phone Productivity Services, a suite of applications for Cisco markup language (XML)-based applications, you can check your calendar, e-mail and voice mail, and you can synchronize contact information, using your phone's LCD display and interactive soft keys.

Cisco IP Phone Productivity Services consist of these applications:

• CalendarView, page 1-2

• MailView, page 1-3

• Contacts Synchronization, page 1-4

IP Phone Models 7960 and 7940. With these extensible

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Cisco IP Phone Productivity Services User Guide

1-1

CalendarView

With CalendarView, you can manage your appointments using your Cisco IP Phone. From your phone, you can be notified of new meetings, view your meetings for today, for the week. for any day of the current week, or for a specific date.

You can view the details of a meeting and then accept, tentatively accept or decline that meeting. If the meeting notice has a phone number included with it, you can click a soft key to dial the number to join the meeting. If you are the originator of the meeting notice, you can cancel the meeting from your phone.

CalendarView also allows you to set up reminders for meetings and choose how to be notified of an upcoming event, by pager or e-mail or by the phone display.

CalendarView works with Cisco CallManager in conjunction with Microsoft

Figure 1-1 shows your CalendarView main menu.

Figure 1-1 CalendarView Main Menu

Chapter 1 Understanding Cisco IP Phone Productivity Services

Exchange 5.5 or Windows 2000 server.

1-2

09:44 06/08/01

Calendar Menu

1New Meetings 2Today's Schedule 3Weekly Schedule 4Select a Date 5Meeting Reminder Setting

Select Exit

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Chapter 1 Understanding Cisco IP Phone Productivity Services

MailView

With MailView, you no longer have to rely on voice prompts to check your messages. From your Cisco IP Phone Models 7960 or 7940, you now get a list of the voice mail and e-mail messages that are in your inbox on your corporate messaging server.

Using your phone’s soft keys, you can view, listen to, record a reply, forward, and delete voice mail. You can scroll through your e-mail messages and read them right on the screen. You can also forward and delete e-mails. Any operation you perform on your messages using MailView is reflected in your PC-based e-mail client or traditional voice mail interface automatically.

MailView provides you with a list of your Cisco Unity voice mail and Cisco Unity e-mail and up to two additional IMAP-compliant e-mail accounts.

Note Many e-mail servers provide IMAP support. Contact your mail server

administrator if you require information about your supported e-mail servers. In Figure 1-2, Driftwood is the IMAP-compliant e-mail server.

MailView

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Figure 1-2 MailView Main Menu

09:44 06/08/01

MailView

1 Check Unity Voice Mail 2 Check Unity Email 3 Driftwood Email Server

Make Your Selection

Select Reset Exit

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Contacts Synchronization

If you use Outlook, Contacts Synchronization allows you to synchronize the entries in your Personal Contacts stored in the Microsoft Exchange mail server.

You do not have to enter your contact list in the Cisco CallManager directory. Contacts Synchronization automatically copies the information from the Microsoft Exchange mail server to the Cisco

You can use Contacts Synchronization along with the Personal Fast Dials service to quickly locate someone in your Personal call that person. See the Personal Directory Configuration Guide for information on using Personal Fast Dials.

Subscribing to Cisco IP Phone Productivity Services

Before you can use Cisco IP Phone Productivity Services, you must first subscribe to Cisco

Tips If you do not know the URL for the Cisco IP Phone User Options web page or

your user ID, password and PIN, contact your system administrator before you proceed.

To subscribe to Cisco IP Phone Productivity Services, perform the following steps:

Procedure

IP Phone Productivity Services in Cisco CallManager.

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Step 1 Go to your Cisco IP Phone User Options page and enter your userID and

password.

The Configure the Options for your Phone page displays.

Step 2 At the Configure the Options for your Phone page, select a device to configure,

such as your primary phone.

A new Configure the Options for your Phone page displays.

Cisco IP Phone Productivity Services User Guide

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Chapter 2 Subscribing to Cisco IP Phone Productivity Services

Step 3 Click Configure your Cisco IP Phone Services.

The Cisco IP Phone services page displays.

Step 4 From the Your Subscribed Services pane on the left side of the page, select

Productivity Svcs.

A new Cisco IP Phone Services page displays (see Figure 2-1).

Figure 2-1 Subscribing to Cisco IP Phone Productivity Services

2-2

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Chapter 2 Subscribing to Cisco IP Phone Productivity Services

Step 5 Click Continue.

A new page displays.

Step 6 Enter your service information for Cisco IP Phone Productivity Services.

Figure 2-2 shows the service fields completed. Use Table 2-1 to help you enter the

service information.

In the example shown in Figure 2-2, the user, Frank Moore, left the mode at secure (the default). He will be prompted to enter his PIN when he logs in to Cisco

IP Phone Productivity Services. Driftwood is his optional e-mail account with an address of Cisco.com. Frank has an e-page account where he can be notified of meeting reminders.

Figure 2-2 Entering Service Information

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+ 49 hidden pages

Cisco DOC-7813565 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Cisco IP Phone Productivity Services User Guide

CONTENTS

Preface

Audience

Organization

Related Documentation

Conventions

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Contacting TAC by Using the Cisco TAC Website

Contacting TAC by Telephone

Understanding Cisco IP Phone Productivity Services

CalendarView

MailView

Contacts Synchronization

Subscribing to Cisco IP Phone Productivity Services