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Cisco IP Phone Productivity Services User Guide

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Audience vii

Organization viii

Preface

Cisco Personal Assistant provides Cisco IP Phone Productivity Services, a suite of applications for Cisco

The Cisco IP Phone Productivity Services User Guide provides instructions for subscribing to and using Cisco will help you to:

• Understand Cisco IP Phone Productivity Services and how its features work.

• Subscribe to Cisco IP Phone Productivity Services.

• Use Cisco IP Phone Productivity Services.

• Resolve any problems with using Cisco IP Phone Productivity Services.

IP Phone Models 7960 and 7940.

IP Phone Productivity Services. This document

Audience

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The Cisco IP Phone Productivity Services User Guide is written for users of Cisco

IP Phone Productivity Services.

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Organization

This guide is organized as follows:

Chapter Title Description

Chapter 1 Understanding Cisco IP

Chapter 2 Subscribing to

Chapter 3 Using Cisco IP Phone

Chapter 4 Common Questions about

Phone Productivity Services

Cisco IP Phone Productivity Services

Productivity Services

Cisco IP Phone Productivity Services

Preface

A general overview of Cisco

IP Phone

Productivity Services.

Sequenced procedures for subscribing to Cisco Productivity Services.

Information on how to use Cisco

IP Phone

Productivity Services.

Answers to common questions and how to resolve error messages.

IP Phone

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Preface

Conventions

This document uses the following conventions:

Obtaining Documentation

Warnings use the following conventions:

Warning

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, you must be aware of the hazards involved with electrical circuitry and familiar with standard practices for preventing accidents.

Obtaining Documentation

The following sections provide sources for obtaining documentation from Cisco

Systems.

World Wide Web

You can access the most current Cisco Systems documentation on the World Wide Web at the following sites:

• http://www.cisco.com

• http://www-china.cisco.com

• http://www-europe.cisco.com

Documentation CD-ROM

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Cisco documentation and additional literature are available in a CD-ROM package, which ships with updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual

your product. The Documentation CD-ROM is

subscription.

Cisco IP Phone Productivity Services Administrator’s Guide

Obtaining Documentation

Ordering Documentation

Cisco Systems documentation is available in the following ways:

• Registered Cisco Direct Customers can order Cisco Product documentation

from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

• Registered Cisco.com users can order the Documentation CD-ROM through

the online Subscription Store:

http://www.cisco.com/go/subscription

• Nonregistered CCO users can order documentation through a local account

representative by calling Cisco corporate headquarters (California, USA) at 408

526-7208 or, in North America, by calling 800 553-NETS(6387).

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:

Preface

xii

Cisco Systems, Inc. Document Resource Connection 170 West Tasman Drive San Jose, CA 95134-9883

We appreciate your comments.

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Preface

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

Obtaining Technical Assistance

http://www.cisco.com

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

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Obtaining Technical Assistance

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

• P3—Your network performance is degraded. Network functionality is

noticeably impaired, but most business operations continue.

• P4—You need information or assistance on Cisco product capabilities,

product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Preface

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

• P1—Your production network is down, causing a critical impact to business

operations if service is not restored quickly. No workaround is available.

• P2—Your production network is severely degraded, affecting significant

aspects of your business operations. No workaround is available.

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CHAPTER

Understanding Cisco IP Phone Productivity Services

Cisco Personal Assistant provides Cisco IP Phone Productivity Services, a suite of applications for Cisco markup language (XML)-based applications, you can check your calendar, e-mail and voice mail, and you can synchronize contact information, using your phone's LCD display and interactive soft keys.

Cisco IP Phone Productivity Services consist of these applications:

• CalendarView, page 1-2

• MailView, page 1-3

• Contacts Synchronization, page 1-4

IP Phone Models 7960 and 7940. With these extensible

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1-1

CalendarView

With CalendarView, you can manage your appointments using your Cisco IP Phone. From your phone, you can be notified of new meetings, view your meetings for today, for the week. for any day of the current week, or for a specific date.

You can view the details of a meeting and then accept, tentatively accept or decline that meeting. If the meeting notice has a phone number included with it, you can click a soft key to dial the number to join the meeting. If you are the originator of the meeting notice, you can cancel the meeting from your phone.

CalendarView also allows you to set up reminders for meetings and choose how to be notified of an upcoming event, by pager or e-mail or by the phone display.

CalendarView works with Cisco CallManager in conjunction with Microsoft

Figure 1-1 shows your CalendarView main menu.

Figure 1-1 CalendarView Main Menu

Chapter 1 Understanding Cisco IP Phone Productivity Services

Exchange 5.5 or Windows 2000 server.

1-2

09:44 06/08/01

Calendar Menu

1New Meetings 2Today's Schedule 3Weekly Schedule 4Select a Date 5Meeting Reminder Setting

Select Exit

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Chapter 1 Understanding Cisco IP Phone Productivity Services

MailView

With MailView, you no longer have to rely on voice prompts to check your messages. From your Cisco IP Phone Models 7960 or 7940, you now get a list of the voice mail and e-mail messages that are in your inbox on your corporate messaging server.

Using your phone’s soft keys, you can view, listen to, record a reply, forward, and delete voice mail. You can scroll through your e-mail messages and read them right on the screen. You can also forward and delete e-mails. Any operation you perform on your messages using MailView is reflected in your PC-based e-mail client or traditional voice mail interface automatically.

MailView provides you with a list of your Cisco Unity voice mail and Cisco Unity e-mail and up to two additional IMAP-compliant e-mail accounts.

Note Many e-mail servers provide IMAP support. Contact your mail server

administrator if you require information about your supported e-mail servers. In Figure 1-2, Driftwood is the IMAP-compliant e-mail server.

MailView

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Figure 1-2 MailView Main Menu

09:44 06/08/01

MailView

1 Check Unity Voice Mail 2 Check Unity Email 3 Driftwood Email Server

Make Your Selection

Select Reset Exit

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Contacts Synchronization

If you use Outlook, Contacts Synchronization allows you to synchronize the entries in your Personal Contacts stored in the Microsoft Exchange mail server.

You do not have to enter your contact list in the Cisco CallManager directory. Contacts Synchronization automatically copies the information from the Microsoft Exchange mail server to the Cisco

You can use Contacts Synchronization along with the Personal Fast Dials service to quickly locate someone in your Personal call that person. See the Personal Directory Configuration Guide for information on using Personal Fast Dials.

Related Topics:

• Subscribing to Cisco IP Phone Productivity Services, page 2-1

• Using Cisco IP Phone Productivity Services, page 3-1

Address Book in Cisco CallManager with the Outlook

Chapter 1 Understanding Cisco IP Phone Productivity Services

CallManager directory.

Address Book and press a soft key to

1-4

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CHAPTER

Subscribing to Cisco IP Phone Productivity Services

Before you can use Cisco IP Phone Productivity Services, you must first subscribe to Cisco

Tips If you do not know the URL for the Cisco IP Phone User Options web page or

your user ID, password and PIN, contact your system administrator before you proceed.

To subscribe to Cisco IP Phone Productivity Services, perform the following steps:

Procedure

IP Phone Productivity Services in Cisco CallManager.

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Step 1 Go to your Cisco IP Phone User Options page and enter your userID and

password.

The Configure the Options for your Phone page displays.

Step 2 At the Configure the Options for your Phone page, select a device to configure,

such as your primary phone.

A new Configure the Options for your Phone page displays.

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Chapter 2 Subscribing to Cisco IP Phone Productivity Services

Step 3 Click Configure your Cisco IP Phone Services.

The Cisco IP Phone services page displays.

Step 4 From the Your Subscribed Services pane on the left side of the page, select

Productivity Svcs.

A new Cisco IP Phone Services page displays (see Figure 2-1).

Figure 2-1 Subscribing to Cisco IP Phone Productivity Services

2-2

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Chapter 2 Subscribing to Cisco IP Phone Productivity Services

Step 5 Click Continue.

A new page displays.

Step 6 Enter your service information for Cisco IP Phone Productivity Services.

Figure 2-2 shows the service fields completed. Use Table 2-1 to help you enter the

service information.

In the example shown in Figure 2-2, the user, Frank Moore, left the mode at secure (the default). He will be prompted to enter his PIN when he logs in to Cisco

IP Phone Productivity Services. Driftwood is his optional e-mail account with an address of Cisco.com. Frank has an e-page account where he can be notified of meeting reminders.

Figure 2-2 Entering Service Information

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Chapter 2 Subscribing to Cisco IP Phone Productivity Services

Ta b l e 2-1 Entering Service Information

Service Field Description Required

Mode Enter secure (default value) to prevent others from

accessing your Cisco

IP Phone Productivity Services; you are prompted to enter your UserPin each time you access Cisco

IP Phone Productivity Services.

Enter non-secure if you do not want to be prompted for your UserPin each time.

Name 1 Enter the name for e-mail account 1 No

Name 2 Enter the name for e-mail account 2 No

Url 1 Enter the IMAP-compliant MailView e-mail account

URL for IP: Port #1 For example:172.17.146.123:143

Url 2 Enter the IMAP-compliantMailView e-mail account

URL for IP:Port #2: For example:172.17.146.123:143

UserEpage Enter your pager number or your e-mail number for

meeting reminders.

UserID Enter your Cisco CallManager UserID. Yes

UserPIN Enter your Cisco CallManager UserPin. Yes

Yes

2-4

Note MailView uses URL1 and URL2. For URL1 and URL2, use :0 for the default

port number or use :xxx for the custom port number. Contact your mail server administrator for a port number if the default does not work.

Step 7 Click Subscribe.

You are now subscribed to Cisco IP Phone Productivity Services.

Related Topics:

• Understanding Cisco IP Phone Productivity Services, page 1-1

• Using Cisco IP Phone Productivity Services, page 3-1

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CHAPTER

Using Cisco IP Phone Productivity Services

These sections help you use Cisco IP Phone Productivity Services:

• Navigating Cisco IP Phone Services, page 3-2

• Accessing Cisco IP Phone Productivity Services, page 3-4

• Logging in to Cisco IP Phone Productivity Services, page 3-5

• Ending a Session, page 3-8

• Using CalendarView, page 3-9

• Using MailView, page 3-24

• Using Contacts Synchronization, page 3-37

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Chapter 3 Using Cisco IP Phone Productivity Services

Navigating Cisco IP Phone Services

You access Cisco IP Phone Services through the Services button on the Cisco

IP Phone Models 7960 and 7940 (see Figure 3-1). The Services button on your Cisco IP Phone works in tandem with the Cisco IP Phone User Options web page. When you press the Services button, the phone displays a menu of services that has been configured for that telephone.

You navigate around the services options and provide input using:

• soft keys to perform various tasks, such as select and submit

• a Navigation button to scroll up and down menu lists

• the dialing pad to enter a selection directly

Figure 3-1 Navigating Cisco IP Phone Services

3-2

Productivity Svcs

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Tips for Using the LCD Display

Here are some tips for using the LCD screen on your Cisco IP Phone. These tips can help you navigate menus and soft key options that display on your phone’s LCD screen when you press the Services button.

• There are two ways to select menu items:

–

Using the Navigation button—Press the Navigation button (this is the button with the up and down arrows) to select (or highlight) a menu item. Then press the Select soft key.

–

Using an Item Number—You can press the number key on your phone’s key pad that corresponds to the item number displayed on the LCD screen. For example, to choose Productivity Svcs in Use this method to select any menu item that has an item number to the left of it.

• Press the Exit soft key to return to the previous menu.

• Soft keys correspond to the option tabs displayed along the bottom of your

LCD screen. Soft keys change depending on the status of your phone. For example, you can see one set of soft key options when you pick up the handset, and another set when the phone is not in use.

• The >> soft key allows you to re-position your cursor. The << soft key allows

you to delete a character or digit in an entry. Press the << soft key or the Delete soft key if you make a mistake or need to edit an entry.

Navigating Cisco IP Phone Services

Figure 3-1, press 1.

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Related Topics:

• Using Cisco IP Phone Productivity Services, page 3-1

• Accessing Cisco IP Phone Productivity Services, page 3-4

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Chapter 3 Using Cisco IP Phone Productivity Services

Accessing Cisco IP Phone Productivity Services

To access Cisco IP Phone Productivity Services, perform these steps:

Procedure

Step 1 From your Cisco IP Phone, press the Services button.

The screen displays your list of services.

Step 2 Select Productivity Svcs in one of two ways:

• Use the Navigation button to scroll to Productivity Svcs and press the Select

soft key.

• Press the number key on your phone’s dialing pad that corresponds to the item

number displayed on the LCD screen.

Tips The item number next to Productivity Svcs varies depending on the number of

services you have configured on your phone.

3-4

The screen displays the services available with Cisco IP Phone Productivity

Figure 3-2 Main Menu for Cisco IP Phone Productivity Services

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Productivity Svcs

1 Login 2 CalendarView 3 MailView 4 Contacts Synchronization 5 Logout

Make your selection

Select

Note To check the version of Cisco IP Phone Productivity Services:

use the Navigation button to scroll to item 6 About Productivity Svcs and press the Select soft key or enter 6 on the dialing pad.

Cisco IP Phone Productivity Services User Guide

Services (see Figure 3-2).

Exit

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Chapter 3 Using Cisco IP Phone Productivity Services

Logging in to Cisco IP Phone Productivity Services

Step 3 Proceed to the“Logging in to Cisco IP Phone Productivity Services” section on

page 3-5.

Related Topics:

• Navigating Cisco IP Phone Services, page 3-2

• Accessing Cisco IP Phone Productivity Services, page 3-4

Logging in to Cisco IP Phone Productivity Services

Cisco IP Phone Productivity Services Login allows you to access these services from your own Cisco Model

How Login Works

7960 or 7940 that is configured for Cisco IP Phone Productivity Services.

IP Phone Model 7960 or 7940 or any Cisco IP Phone

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Cisco Phone Productivity Services Login from your Cisco IP Phone:

• If you set your service mode to secure when you subscribe to Cisco IP Phone

Productivity access Cisco

• If you set your service information to non-secure when you subscribe to

Cisco PIN number.

Cisco IP Phone Productivity Services Login from another Cisco IP Phone:

• You can access your Cisco IP Phone Productivity Services by changing the

displayed UserID to your UserID and entering your PIN.

Services, you are prompted to enter your PIN each time you

IP Phone Productivity Services.

IP Phone Productivity Services, you are not prompted to enter your

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Logging in to Cisco IP Phone Productivity Services

To log in to Cisco IP Phone Productivity Services, perform these steps:

Procedure

Step 1 From the Cisco IP Phone Productivity Services main menu (see Figure 3-2),

select 1 Login in one of two ways:

• Use the Navigation button to scroll to 1 Login and press the Select soft key.

• Press the number key 1 on your phone’s dialing pad.

The UserID screen displays (see Figure 3-3).

Note If you have not already logged in to Cisco IP Phone Productivity Services, the

Login screen displays when you first select one of its applications: 2 CalendarView, 3 MailView or 4 Contacts Synchronization.

Figure 3-3 Login Screen

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Your User ID:

Your PIN:

Please sign on

Submit << Cancel

Step 2 At the UserID screen:

a. If you are using your own Cisco IP Phone:

Enter your PIN (if prompted) and press the Submit soft key.

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b. If you are using someone else’s Cisco IP Phone:

–

Use the << soft key to backspace and delete the displayed UserID.

–

Enter your UserID.

To enter your UserID, enter the letters of the alphabet using your dialing pad. Press the phone key associated with a letter. To scroll through the letters associated with each key, press the key rapidly. For example, press 2 to display the letter “a.” To enter the letter “b,” press 2 again without pausing. Press the << soft key to back up.

–

Enter your PIN using the dialing pad.

–

Press the Submit soft key.

• If you logged in correctly, the phone displays:

Redirecting.....

• If you have made an error entering your information, the phone displays:

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Re-enter your information. Contact your system administrator if you continue to have password problems.

After you log in successfully, the Cisco IP Phone Productivity Services main menu displays (see

Figure 3-2).

You are now ready to use your Cisco IP Phone Productivity Services.

Proceed to:

• Using CalendarView, page 3-9

• Using MailView, page 3-24

• Using Contacts Synchronization, page 3-37

Or, to log out of Cisco IP Phone Productivity Services, go to the “Ending a

Session” section on page 3-8.

Related Topics:

• Accessing Cisco IP Phone Productivity Services, page 3-4

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Ending a Session

To end a session of Cisco IP Phone Productivity Services, perform the following steps:

Step 1 To end a session of Cisco IP Phone Productivity Services, select 5 Logout.

You can select 5 Logout in one of two ways:

• Use the Navigation button to scroll to 5 Logout and press the Select soft key.

• Press the number key 5 on your phone’s dialing pad.

Step 2 When prompted, press the Services button to exit.

Note After 20 minutes, you are automatically logged out of Cisco IP Phone

Productivity system administrator.

Chapter 3 Using Cisco IP Phone Productivity Services

Services. If you would like this time extended, contact your

3-8

Related Topics:

• Logging in to Cisco IP Phone Productivity Services, page 3-5

• Using CalendarView, page 3-9

• Using MailView, page 3-24

• Using Contacts Synchronization, page 3-37

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Using CalendarView

With CalendarView, you can keep track of your appointments on your Cisco

IP Phone. You can be notified of new meetings, and you can view your meetings for today, for a week, for any day of the current week, or for a specific date.

You can define which of your meetings display and accept. tentatively accept or decline meetings. If the meeting notice has a phone number included with it, you can click a soft key to dial the number to join the meeting. If you are the originator of the meeting notice, you can cancel the meeting from your phone.

CalendarView also allows you to set up reminders for meetings and choose how to be notified of an upcoming event, by pager/e-mail or by the phone display.

To use CalendarView, perform these steps:

Procedure

Step 1 From your Cisco IP Phone, press the Services button.

The screen displays your list of services.

Step 2 Select Productivity Svcs in one of two ways:

Using CalendarView

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• Use the Navigation button to scroll to Productivity Svcs and press the Select

soft key.

• Press the number key on your phone’s dialing pad that corresponds to the item

number displayed on the LCD screen.

Tips The item number next to Productivity Services will vary depending on the

number of services you have configured on your phone.

The screen displays the services available with Cisco IP Phone Productivity

Services (see Figure 3-2).

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Using CalendarView

Step 3 Select 2 CalendarView in one of two ways:

Note If you have not already logged in to Cisco IP Phone Productivity Services,

Chapter 3 Using Cisco IP Phone Productivity Services

• Use the Navigation button to scroll to 2 CalendarView and press the Select

soft key.

• Press the number key 2 on your phone’s dialing pad.

you may be prompted to enter your PIN now. See the

Cisco IP Phone Productivity Services” section on page 3-5.

The phone displays the CalendarView Main Menu (see Figure 3-4).

Figure 3-4 Calendar View Main Menu

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Calendar Menu

1New Meetings 2Today's Schedule 3Weekly Schedule 4Select a Date 5Meeting Reminder Setting

“Logging in to

3-10

Select Exit

See Tabl e 3-1 to help you determine which CalendarView service you want to use.

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Ta b l e 3-1 Using CalendarView

Using CalendarView

CalendarView Service

From Your Cisco IP Phone You Can

To Use the CalendarView Service

1 New Meetings Check new meetings and accept or decline them. See Checking New

Meetings, page 3-12

2 Today’s Schedule View your meetings for today and accept or decline

them.

See Checking Your

Schedule for Today, page 3-14

3 Weekly Schedule Check your schedule for the current week displayed on

one screen, and view your schedule for the previous week, and the following week.

See Checking Your

Weekly Schedule, page 3-17

4 Select a Date Check your schedule quickly for a specific date. See Viewing Your

Schedule for a Specific Date, page 3-20

5 Meeting Reminder Setting

Set which meetings display, based on their importance, and choose how you are notified of meetings: by pager/e-mail or by phone display.

Related Topics:

• Logging in to Cisco IP Phone Productivity Services, page 3-5

See Setting Your

Meeting Reminder, page 3-21

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• Checking New Meetings, page 3-12

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Using CalendarView

Checking New Meetings

With the New Meetings service, you can quickly view your new meeting notices. You can accept, tentatively decline or decline them from your Cisco IP Phone. If the meeting notice includes a phone number for the meeting, you can call into the meeting with the click of the DialNum soft key.

To use this service, perform the following steps:

Procedure

Step 1 From the CalendarView Menu (see Figure 3-4), select 1 New Meetings in one of

two ways:

• Use the Navigation button to scroll to 1 New Meetings and press the Select

soft key.

• Press the number key 1 on your phone’s dialing pad.

The phone displays your new meetings (see Figure 3-5).

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Figure 3-5 New Meetings Menu

09:44 06/08/01

New Meetings

1. Kickoff meeting @ 8:00am

2. Project review @ 11:00am

Select meeting to see details

Select AcptAll

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Step 2 On the New Meetings screen:

• Press the AcptAll soft key to respond that you will attend all the listed

meetings.

• Use the Navigation button to scroll to a meeting and press the Select soft key

or enter the item number of the meeting to see details for that meeting (see

Figure 3-6).

• Press the Exit soft key to return to the CalendarView main menu.

Figure 3-6 Meeting Detail Screen

09:44 06/08/01

Meeting Details

Sub: Safety Training Loc: Training Room C Time: 8/12/2001 4:00:00PM

- 8/12/2001 5:00:00PM Sent by: J Smith

Scroll down for more details

Accept Unsure Decline

Step 3 On the Meeting Details screen, you can:

Exit

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• Press the Accept soft key to accept the meeting. The phone displays:

You have accepted the meeting.

• Press the Unsure soft key to respond that you may not be able to attend the

meeting. The phone displays:

You have tentatively accepted the meeting.

• Press the Decline soft key to decline a meeting. The phone displays:

You have declined the meeting.

Step 4 Press Exit to return to the New Meetings menu (see Figure 3-5).

Related Topics:

• Checking Your Schedule for Today, page 3-14

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Using CalendarView

Checking Your Schedule for Today

To view your appointments for today, perform the following steps:

Procedure

Step 1 From the CalendarView Menu (see Figure 3-4), select 2 Today’s Schedule in one

of two ways:

• Use the Navigation button to scroll to 2 Today’s Schedule and press the Select

soft key.

• Press the number key 2 on your phone’s dialing pad.

Your scheduled meetings display on your phone (see Figure 3-7).

If you have no meetings scheduled, the phone displays:

No appointments scheduled.

Figure 3-7 Today’s Schedule Menu

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09:44 06/08/01

Today's Schedule

1. Luncheon meeting @ 11:30 am

2. Staff meeting @ 3:30 pm

Select a meeting to see details

Select

Step 2 Select the meeting for which you want to view information in one of two ways:

• Use the Navigation button to scroll to the meeting and press the Select soft

key.

• Press the number key on the dialing pad that corresponds to the meeting.

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The Meeting Details screen displays the meeting subject, location, time, and sender (see

Step 3 Use the Navigation button to scroll to view the complete message text.

Figure 3-8 Meeting Detail Screen

09:44 06/08/01

Meeting Details

Sub: Safety Training Loc: Training Room C Time: 8/12/2001 4:00:00PM

- 8/12/2001 5:00:00PM Sent by: J Smith

Scroll down for more details

Accept Decline DialNum

In the Meeting Details screen, the first soft key may display a soft key of Accept or Unsure, depending on how you have responded to the meeting notice. This allows you to change your response to a meeting notice:

• If you have tentatively accepted the meeting, the screen displays an Accept

soft key (as shown in

Figure 3-8).

Exit

Figure 3-6).

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• If you have already accepted the meeting, the screen displays an Unsure soft

key.

Step 4 To manage your meetings you can:

• Press the Accept soft key to accept a meeting that you tentatively accepted

before. The phone displays:

You have accepted the meeting.

• Press the Unsure soft key to respond that you may not be able to attend the

meeting. The phone displays:

You have tentatively accepted the meeting.

• Press the Decline soft key to decline a meeting. The phone displays:

You have declined the meeting.

• If the sender included a phone number in the meeting text, press the DialNum

soft key to call the meeting.

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Using CalendarView

Step 5 On the Meeting Detail screen (see Figure 3-9):

Chapter 3 Using Cisco IP Phone Productivity Services

• If you are the originator of the meeting, you can press the CnclMtg soft key

to cancel the meeting.

• Press the Exit soft key to return to the Today’s Schedule menu (Figure 3-7).

Figure 3-9 Meeting Detail Screen

09:44 06/08/01

Meeting Details

Sub: Safety Training Loc: Training Room C Time: 8/12/2001 4:00:00PM

- 8/12/2001 5:00:00PM Sent by: J Smith

Scroll down for more details

CnclMtg DialNum

Exit

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3-16

Related Topics:

• Checking New Meetings, page 3-12

• Checking Your Weekly Schedule, page 3-17

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Checking Your Weekly Schedule

With the Weekly Schedule service, you can view your schedule for this week, next week or last week on one screen. You can also choose to view your schedule for a specific day of the week, from Monday to Friday. To check your weekly schedule, perform the following steps:

Procedure

Step 1 From the CalendarView Menu (see Figure 3-4), select 3 Weekly Schedule in one

of two ways:

• Use the Navigation button to scroll to 3 Weekly Schedule and press the Select

soft key.

• Press 3 on the dialing pad.

You can select 1Current Week or any day from Monday to Friday. Use the Navigation button to scroll to 6 Friday ( current day, if it falls Monday through Friday. In Figure 3-10, the current day is Thursday.

Using CalendarView

Figure 3-10). “Today” displays next to the

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Figure 3-10 Weekly Schedule Menu

09:44 06/08/01

Calendar Menu

1 Current Week 2 Monday 3 Tuesday 4 Wednesday 5 Thursday - Today

Make your selection

Select

Step 2 Choose a menu item in one of two ways:

• Use the Navigation button to scroll to any of the days of the week (2 through

6), and press the Select soft key.

• Enter the number on the dialing pad.

Exit

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Using CalendarView

Step 3 On the Calendar Menu screen:

Chapter 3 Using Cisco IP Phone Productivity Services

• Select one of the days of the week, you view your schedule for that day.

• Select 1 CurrentWeek to view an entire week of appointments in one screen

(see

Figure 3-11).

Figure 3-11 Current Week Menu

09:44 06/18/01

8:00 AM

5:00 Pm

Press key 1-5 (M-F) for details

Step 4 Keys 1 through 5 correspond to the days of the week.

Enter a number from 1 through 5 on the dialing pad to see details of your schedule on that specific day. For example, enter 3 to see Wednesday’s schedule.

The screen displays the details of your meeting (see Figure 3-12).

Step 5 Use the Navigation button to scroll down and view meeting information.

Figure 3-12 Viewing Meeting Details

09:44 06/08/01

Sub: Benefits Overview Loc: HR Conference Room Time: 8/13/2001 9:00:00AM

- 8/13/2001 10:00:00 AM Sent by: P Scott

Scroll down for more details

Accept Decline Exit

MTWThF

Prev Next Exit

Meeting Details

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In the Meeting Details screen, the first soft key may display Accept or Unsure, depending on how you have responded to the meeting notice. This allows you to change your previous response to a meeting notice:

• If you have tentatively accepted the meeting, the screen displays an Accept

soft key (as shown in

• If you have already accepted the meeting, the screen displays an Unsure soft

key.

Step 6 To manage your meetings you can:

• Press the Accept soft key to accept a meeting that you tentatively accepted

before. The phone displays:

You have accepted the meeting.

• Press the Unsure soft key to respond that you may not be able to attend the

meeting. The phone displays:

You have tentatively accepted the meeting.

• Press the Decline soft key to decline a meeting. The phone displays:

You have declined the meeting.

Using CalendarView

Figure 3-6).

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• If the sender included a phone number in the meeting text, you can Press the

DialNum soft key to call the sender.

• Press the Exit soft key to return to the Current Week menu (see Figure 3-11).

Step 7 From the Current Week screen:

• Press the Prev soft key to view your calendar for the previous week.

• Press the Next soft key to view your calendar for the following week.

• Press the Exit soft key to return to the Weekly Schedule menu (see

Figure 3-10).

Related Topics:

• Checking Your Schedule for Today, page 3-14

• Viewing Your Schedule for a Specific Date, page 3-20

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Using CalendarView

Viewing Your Schedule for a Specific Date

With CalendarView’s Select a Date service, you can specify a date and view your appointments for that date. To do this, perform the following steps:

Procedure

Step 1 From the CalendarView menu (see Figure 3-4), choose 3 Select a Date in one of

two ways:

• Use the Navigation button to scroll to 3 Select a Date and press the Select soft

key.

• Press 3 on your phone’s dialing pad.

The phone displays today’s date (see Figure 3-13).

Figure 3-13 Viewing Select a Date

09:44 06/08/01

Calendar Option

Date: 8 Month: 6 Year: 2001

Please enter a date

Submit

Cancel<<

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Step 2 Change the date to the calendar date you want to see:

Press the << soft key to backspace and delete the displayed date. Use the dialing pad to enter the new date. Use the Navigation button to scroll to the month and year and change them, if necessary.

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Step 3 Press the Submit soft key.

Changing the date results in a phone display of:

Schedule for <xx/xx/xx>

and a list of your appointments for that date.

Step 4 Press the Exit soft key to return to the Select a Date menu.

Related Topics:

• Checking Your Weekly Schedule, page 3-17

• Setting Your Meeting Reminder, page 3-21

Setting Your Meeting Reminder

Use your Meeting Reminder Setting to choose:

• which meeting reminders you want displayed, based on the importance of the

meeting

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• how you are reminded of meetings, by e-paging or by phone display

Set up your Meeting Reminder Setting service when you first start using Cisco

IP Phone Productivity Services. You must re-enter your setting choices any time you change your PIN.

Tips If you are planning to change your PIN, change it before you set up your

Meeting Reminder Setting service.

To use this application, you must first define your meetings as High importance and High and Normal importance in Microsoft Exchange.

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Using CalendarView

Step 1 From the CalendarView menu (see Figure 3-4), select 5 Meeting Reminder

Chapter 3 Using Cisco IP Phone Productivity Services

To use the Meeting Reminder Setting service, perform the following steps:

Procedure

Setting in one of two ways:

• Use the Navigation button to scroll to 5 Meeting Reminder Setting and press

the Select soft key.

• Press 5 on your phone’s dialing pad.

The Meeting Reminder Setting screen displays (see Figure 3-14).

Figure 3-14 Setting Meeting Display Criteria

09:44 06/08/01

Meeting Reminder Setting

1High 2High and Normal 3All 4None

Select the meeting importance

Submit

Exit

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3-22

Step 2 On the Meeting Reminder Setting screen:

• Select 1 High to be reminded of meetings of high importance only.

• Select 2 High and Normal to be reminded of meetings of high and normal

importance.

• Select 3 All to be reminded of all of your meetings.

• Select 4 None to cancel your previous Meeting Reminder Setting.

Step 3 Press the Submit soft key to set your choice of Meeting Reminder Setting.

The screen displays your choices meeting notification (see Figure 3-15).

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Figure 3-15 Setting Meeting Reminders

09:44 06/18/01

Meeting Reminder Setting

1By Pager/Email 2By Phone display

Select the reminder option

Select

Step 4 Select either 1 By Pager/Email or 2 By Phone display.

If you choose Reminder by Pager/Email, the service uses the e-mail account you entered when you subscribed to Cisco

Chapter 2, “Subscribing to Cisco IP Phone Productivity Services”).

Once you make your selection, a message displays notifying you that your meeting reminder is set.

Exit

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IP Phone Productivity Services (see

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Step 5 Press the Exit soft key to return to the CalendarView menu (see Figure 3-4).

Related Topics:

• Viewing Your Schedule for a Specific Date, page 3-20

• Using MailView, page 3-24

• Using Cisco IP Phone Productivity Services, page 3-1

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Using MailView

These topics help you use MailView from your Cisco IP Phone to access your Cisco Unity voice mail, your Cisco Unity e-mail and up to two additional e-mail accounts.

• Logging in to MailView, page 3-24

• Changing your MailView Login, page 3-26

• Checking your Cisco Unity Voice Mail, page 3-28

• Checking your E-mail, page 3-34

Logging in to MailView

When you access each of your MailView accounts the first time, you must enter your MailView name and password for that account. The Login screen does not display if you have already entered this information.

Contact your system administrator if you do not have your MailView name and password.

To log in to MailView, perform the following steps:

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Procedure

Step 1 From your Cisco IP Phone, press the Services button.

The screen displays your list of services.

Step 2 Select Productivity Svcs in one of two ways:

• Use the Navigation button to scroll to Productivity Svcs and press the Select

soft key.

• Press the number key on your phone’s dialing pad that corresponds to the item

number displayed on the LCD screen.

Tips The item number next to Productivity Svcs will vary depending on the number

of services you have configured on your phone.

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Step 3 Select 3 MailView in one of two ways:

• Use the Navigation button to scroll to 3 MailView and press the Select soft

key.

• Press the number key 3 on your phone’s dialing pad.

Step 4 If you have not already logged in to Cisco IP Phone Productivity Services, enter

your PIN, when prompted. See the

Productivity Services” section on page 3-5 for details.

The phone displays the MailView main menu (see Figure 3-16).

Figure 3-16 MailView Main Menu

Using MailView

“Logging in to Cisco IP Phone

09:44 06/08/01

MailView

1 Check Unity Voice Mail 2 Check Unity Email 3 Driftwood Email Server

Make Your Selection

Select Reset Exit

Step 5 Select one of your accounts in one of two ways:

• Use the Navigation button to scroll to the item and press the Select soft key.

• Press the corresponding number key on your phone’s dialing pad.

Step 6 At the Login screen (see Figure 3-17), enter your username and password:

–

To enter your username, enter the letters of the alphabet using your dialing pad. Press the phone key associated with a letter. To scroll through the letters associated with each key, press the key rapidly. For example, press 2 to display the letter “a.” To enter the letter “b,” press 2 again without pausing. Press the << soft key to back up.

–

For numeric entries, use the dialing pad.

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Figure 3-17 MailView Login Screen

09:44 07/12/01

MailView

Password:

Enter Mail Server Pass/Pin

Submit

Step 7 You are now logged in to MailView.

• To use MailView with your Cisco Unity voice mail, proceed to the“Checking

your E-mail” section on page 3-34.

• To use MailView with your e-mail accounts, proceed to the “Checking your

E-mail” section on page 3-34.

Related Topics:

• Changing your MailView Login, page 3-26

• Checking your Cisco Unity Voice Mail, page 3-28

• Checking your E-mail, page 3-34

Cancel

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Changing your MailView Login

If you change your MailView accounts or change your user name and password for any of your MailView accounts, you must change them within MailView also. To change your MailView login, perform the following steps:

Procedure

Step 1 From the MailView menu, press the Reset soft key to change or clear your login

information for a mail account (see

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Figure 3-18).

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Chapter 3 Using Cisco IP Phone Productivity Services

Figure 3-18 Meeting Reminder Setting Completed

Using MailView

09:44 06/08/01

MailView

1 Check Unity Voice Mail 2 Check Unity Email 3 Driftwood Email Server

Make Your Selection

Select Reset Exit

Step 2 Select the account to reset your Login information.

The Reset UserName and Pin screen displays (see Figure 3-19).

Figure 3-19 MailView Login Reset Display

09:44 07/12/01

Reset UserName and Pin

1 Enter Unity Voice Mail Pass/ Pin 2 Enter Unity Email Pass/Pin 3 Enter Driftwood Pass/Pin

Choose the server

Select Exit

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Step 3 Enter your new user name and new password. Press the Submit soft key.

Related Topics:

• Logging in to MailView, page 3-24

• Changing your MailView Login, page 3-26

• Checking your Cisco Unity Voice Mail, page 3-28

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Chapter 3 Using Cisco IP Phone Productivity Services

Using MailView

Checking your Cisco Unity Voice Mail

With MailView, you can view, listen to, record a reply, forward, and delete your Cisco Unity voice mail, all from your Cisco IP Phone. Any operation you perform on your messages using MailView is reflected in your PC-based traditional voicemail interface automatically.

To review your Cisco Unity voice mail, perform these tasks:

Procedure

Step 1 From your Cisco IP Phone, press the Services button.

The screen displays your list of services.

Step 2 Select Productivity Svcs in one of two ways:

• Use the Navigation button to scroll to Productivity Svcs and press the Select

soft key.

• Press the number key on your phone’s dialing pad that corresponds to the item

number displayed on the LCD screen.

3-28

Tips The item number next to Productivity Svcs will vary depending on the number

of services you have configured on your phone.

Step 3 Select 3 MailView in one of two ways:

• Use the Navigation button to scroll to 3 MailView and press the Select soft

key.

• Press the number key 3 on your phone’s dialing pad.

Step 4 If you have not already logged in to Cisco IP Phone Productivity Services, enter

your PIN, when prompted. See the

“Logging in to Cisco IP Phone

Productivity Services” section on page 3-5 for details.

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The phone displays the MailView main menu (see Figure 3-20).

Figure 3-20 MailView Main Menu

Using MailView

09:44 06/08/01

MailView

1 Check Unity Voice Mail 2 Check Unity Email 3 Driftwood Email Server

Make Your Selection

Select Reset Exit

Step 5 Select 1 Check Unity Voice Mail in one of two ways:

• Use the Navigation button to scroll to 1 Check Unity Voice Mail and press the

Select soft key.

• Press the number key 1 on your phone’s dialing pad.

Step 6 If this is the first time you are accessing this MailView account, you are prompted

to log in. For details, see the

After successful login, the phone displays a list of your Cisco Unity voice mail (see

Figure 3-21). By default, your voice mail first displays unheard messages.

Figure 3-21 Viewing Cisco Unity VoiceMail

09:39 06/08/01

<userID> Inbox (Page 1)

1 Michael Jones

Reply to your mail Thu, 7 Jun 2001

2 Michael Jones

Message from Michael Jones Thu, 31 May 2001

Make Your Selection

Select Exit

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“Logging in to MailView” section on page 3-24.

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Using MailView

Step 7 Press the more soft key to change the sort order or to select a message to review.

Chapter 3 Using Cisco IP Phone Productivity Services

The screen displays your voicemail inbox (see Figure 3-22).

Figure 3-22 Date Sort/Read Sort Display

09:44 07/12/01

<userID> Inbox (Page 1)

1 Chad Parr Message from Chad Parr Thu 12 Jul 2001 2 Chad Hawes Message from Chad parr

Make Your Selection

DateSrt ReadSrt more

Step 8 From the DateSort/ReadSort screen:

a. Press the DateSrt soft key to view your voice mail in the order in which it

was received.

b. Press the ReadSrt soft key to view your voice mail in the order in which you

read it.

Step 9 If you do not want to change the sort order, select a voice mail from your voice

mail inbox (see

• Use the Navigation button to scroll to the voice mail and press the Select soft

key.

• On your phone’s dialing pad, press the number that is displayed to the left of

the voice mail.

Step 10 Proceed to the “Using MailView’s Options for Cisco Unity Voice Mail” section

on page 3-31.

Figure 3-21). Use one of two ways:

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Related Topics:

• Using MailView, page 3-24

• Using MailView’s Options for Cisco Unity Voice Mail, page 3-31

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Using MailView’s Options for Cisco Unity Voice Mail

After you have selected a voice mail message, the MailView inbox screen displays the following options for handling your Cisco Unity voice mail (see

Figure 3-23 MailView’s Cisco Unity VoiceMail Options

10:22 06/15/01 1004

Using MailView

Figure 3-23):

From: Michael Jiang

Inbox

1. play voice mail 2. reply to sender 3. forward to a third party

4. fast rewind 5. pause 6. fast forward

7. delete 8. stop 9. review next message

Use Table 3-2 to help you manage your Cisco Unity voice mail in MailView.

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Using MailView

Ta b l e 3-2 Using MailView to Manage Cisco Unity Voice Mail

Voice Mail Options Instructions

Play Voice Mail 1. Press 1 on the dialing pad to play your voice mail.

2. Press 4 on the dialing pad to fast rewind the message.

3. Press 6 on the dialing pad to fast forward the message.

4. Press the Exit soft key to return to the voice mail inbox.

Pause Voice Mail 1. Press 5 on the dialing pad to pause a voice mail.

2. Press 1 on the dialing pad to resume playing the voice mail.

3. Press 8 to stop the voice mail.

4. Press the Exit soft key to return to the voice mail inbox.

Stop Voice Mail 1. Press 8 on the dialing pad to stop playing your voice mail.

2. Press the Exit soft key to return to the voice mail inbox.

Reply to Voice Mail 1. Press 2 on the dialing pad to record a reply to the voice mail sender.

2. Press the Send soft key to send the reply.

3-32

The phone displays a sent reply screen.

3. Press the Redo soft key record the reply then press the Send soft key to

change your reply.

4. Press the Cancel soft key to cancel your reply.

5. Press the Exit soft key to return to the voice mail inbox.

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Using MailView

Table 3-2 Using MailView to Manage Cisco Unity Voice Mail (continued)

Voice Mail Options Instructions

Forward Voice Mail 1. Press 3 on the dialing pad to forward a voice mail to someone other than

the originator.

2. Enter the recipient’s user name and e-mail address:

a. Enter the letters of the alphabet using your dialing pad.

b. Press the phone key associated with a letter.

Tips To scroll through the letters associated with each key, press the key

rapidly. For example, press 2 to display the letter “a.” To enter the letter “b”, press 2 again without pausing. Press the << soft key to back up and make corrections.

The phone displays a forwarded message screen.

3. Press the Exit soft key to return to the voice mail inbox.

Delete Voice Mail 1. Press 7 to delete a voice mail.

Your phone displays:

Mail deleted. This message was successfully deleted.

2. Press the Exit soft key to return to the voice mail inbox.

Play All Voice Mail 1. Press 9.

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The screen displays the next voice mail message header and then automatically plays the voice mail.

You can easily review all your voice mail without going back to the inbox.

2. Press the Exit soft key to stop playing the voice mail and to return to the

voice mail inbox.

Related Topics:

• Using MailView’s Options for Cisco Unity Voice Mail, page 3-31

• Checking your E-mail, page 3-34

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Using MailView

Checking your E-mail

With MailView, you can scroll through your e-mail messages and read them right on the phone display. You can also forward and delete e-mails from your phone. Any operation you perform on your messages using MailView is reflected in your PC-based e-mail client automatically.

MailView provides you with a list of your Cisco Unity e-mail and up to two additional IMAP-compliant e-mail accounts.

To check your e-mail using MailView, perform these steps:

Procedure

Step 1 From your Cisco IP Phone, press the Services button.

The screen displays your list of services.

Step 2 Select Productivity Svcs in one of two ways:

• Use the Navigation button to scroll to Productivity Svcs and press the Select

soft key.

• Press the number key on your phone’s dialing pad that corresponds to the item

number displayed on the LCD screen.

Chapter 3 Using Cisco IP Phone Productivity Services

3-34

Tips The item number next to Productivity Svcs will vary depending on the number

of services you have configured on your phone.

Step 3 Select 3 MailView in one of two ways:

• Use the Navigation button to scroll to 3 MailView and press the Select soft

key.

• Press the number key 3 on your phone’s dialing pad.

Step 4 If you have not already logged in to Cisco IP Phone Productivity Services, enter

your PIN, when prompted. See the

“Logging in to Cisco IP Phone

Productivity Services” section on page 3-5 for details.

The phone displays the MailView main menu (see Figure 3-24). Item 2 will always be your Cisco Unity e-mail. Items 3 and 4 are your optional (IMAP-compliant) e-mail accounts. In

Figure 3-24, Driftwood is the optional

e-mail account.

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Figure 3-24 MailView Main Menu

Using MailView

09:44 06/08/01

MailView

1 Check Unity Voice Mail 2 Check Unity Email 3 Driftwood Email Server

Make Your Selection

Select Reset Exit

Step 5 Select an e-mail service in one of two ways:

• Use the Navigation button to scroll to Productivity Svcs and press the Select

soft key.

• Press the number key on your phone’s dialing pad that corresponds to the item

number displayed on the LCD screen.

For example, in Figure 3-24, select 2 Check Unity Email or 3 Driftwood.

Step 6 If this is the first time you are accessing this MailView account, you are prompted

to login. For details, see the

After successful login, the phone displays your e-mail inbox with a list of your e-mail (see

Figure 3-25 E-Mail Inbox

Figure 3-25).

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09:44 06/08/01

tbaxter Inbox (Page 1)

1 Jeff C

New Mail # 3 Thu, 31 May 20013

2 Jeff C

New Mail # 3 Thu, 31 May 2001

Make Your Selection

Select Next Exit more

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Using MailView

Step 7 Select the e-mail that you want to read in one of two ways:

Chapter 3 Using Cisco IP Phone Productivity Services

• Use the Navigation button to scroll to the e-mail and press the Select soft key.

• Use the dialing pad to enter the number corresponding to the e-mail.

The screen displays the e-mail body screen (Figure 3-26).

Use the Navigation button to scroll down the screen to read the text of the complete message below the dotted line.

Figure 3-26 E-mail Body

09:44 06/08/01

Email Body (Page 1)

From: Chad <cparr@ccmlab-unity.abc> Subject: Email with a LA Fri, 8 Jun 2001 09:37:08

-------------------------------------------

Make Your Selection

Inbox ForwardDelete

Step 8 On the E-mail body screen:

• Press the Delete soft key to delete the e-mail.

Your phone displays:

Mail deleted. This message was successfully deleted.

• Press the Forward soft key to forward the e-mail to a third party.

• Press the Inbox soft key to return to E-Mail inbox,

Related Topics:

• Checking your Cisco Unity Voice Mail, page 3-28

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Using Contacts Synchronization

With Contacts Synchronization, you can synchronize the entries in the Personal Address Book in Cisco

To set up synchronization of your directory entries, perform the following steps:

Procedure

Step 1 From your Cisco IP Phone, press the Services button.

The screen displays your list of services.

Step 2 Select Productivity Svcs in one of two ways:

• Use the Navigation button to scroll to Productivity Svcs and press the Select

soft key.

• Press the number key on your phone’s dialing pad that corresponds to the item

number displayed on the LCD screen.

CallManager with your Outlook Contacts.

Using Contacts Synchronization

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Tips The item number next to Productivity Services will vary depending on the

number of services you have configured on your phone.

The screen displays the services available with Cisco IP Phone Productivity

Step 3 Select 4 Contacts Synchronization in one of two ways:

• Use the Navigation button to scroll to 4 Contacts Synchronization and press

Services (see Figure 3-2).

the Select soft key.

• Press the number key 4 on your phone’s dialing pad.

Note If you have not already logged in to Cisco IP Phone Productivity Services,

you may be prompted to enter your PIN now. See the

“Logging in to

Cisco IP Phone Productivity Services” section on page 3-5.

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Using Contacts Synchronization

The phone displays the Contacts Synchronization main menu with the choice of three conflict resolution modes (see

Step 4 In the Contacts Synchronization main menu (see Figure 3-27), choose a conflict

resolution mode:

• Select 1Exchange overrides CCM PAB to write the Microsoft Exchange

• Select 2CCM PAB overrides Exchange to write the entry from the

• Select 3 Ignore conflicts to leave the Exchange entry and the

Note If the entries have the same first name, last name, e-mail, and work phone

number but have different mobile and home phone numbers, they are considered conflicting entries.

Chapter 3 Using Cisco IP Phone Productivity Services

Figure 3-27).

entry to the Cisco case of conflicting entries.

Cisco

CallManager (Personal Address Book) directory to the Microsoft

Exchange directory, in the case of conflicting entries.

Cisco

CallManager directory entry as they are.

CallManager (Personal Address Book) directory, in the

3-38

Figure 3-27 Setting Options for Contacts Synchronization

09:44 06/08/01

Contacts Synchronization

1Exchange overrides CCM PAB 2CCM PAB overrides Exchange 3Ignore conflicts

Select conflict resolution mode

Select

Step 5 When the synchronization is complete, a message displays to notify you that the

synchronization is done a nd the number of entries added to each directory.

Step 6 Press the Report soft key for details of the entries that have been added to the

directory.

Step 7 Press the Exit soft key to return to the Contacts Synchronization main menu.

Cisco IP Phone Productivity Services User Guide

Exit

63023

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Chapter 3 Using Cisco IP Phone Productivity Services

Related Topics:

• Using Cisco IP Phone Productivity Services, page 3-1

• Common Questions about Cisco IP Phone Productivity Services, page 4-1

Using Contacts Synchronization

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Using Contacts Synchronization

Chapter 3 Using Cisco IP Phone Productivity Services

3-40

Cisco IP Phone Productivity Services User Guide

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CHAPTER

Common Questions about Cisco IP Phone Productivity Services

The following sections answer questions you may have about using Cisco

IP Phone Productivity Services:

• Do I Have to Enter My Login PIN Every Time?, page 4-1

• Why Can’t I Access Cisco IP Phone Productivity Services?, page 4-2

• Why Can’t I Connect to MailView?, page 4-4

Do I Have to Enter My Login PIN Every Time?

Q.) How can I bypass typing in my login PIN?

A.) If the phone is assigned to you, you can set your login mode to non-secure. This gives you access to all your subscribed services without logging in every time. Keep in mind that anyone can access your information if your login mode is set to non-secure.

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To bypass Login, set the mode to non-secure on the Cisco IP Phone Services page in Cisco CallManager (see

Productivity Services”).

Chapter 2, “Subscribing to Cisco IP Phone

Cisco IP Phone Productivity Services User Guide

4-1

Chapter 4 Common Questions about Cisco IP Phone Productivity Services

Why Can’t I Access Cisco IP Phone Productivity Services?

Why Can’t I Access Cisco IP Phone Productivity

Services?

Use the following topics to clear errors in accessing Cisco IP Phone Productivity Services:

• Service Subscription Parameters Error, page 4-2

• Meeting Reminder Not Displaying, page 4-2

• Host Not Found Error, page 4-3

Service Subscription Parameters Error

Q.) I changed my PIN using the Cisco IP Phone User Options page. Now when I try to access Cisco

Service subscription parameters are wrong. Please update subscription.

What does this mean?

A.)You may have entered an incorrect UserID or PIN while subscribing to Cisco

IP Phone Productivity Services or your Cisco CallManager PIN may have been changed.

Log on to your Cisco IP Phone User Menu Options page and update the subscription with the correct parameters (see the

Productivity Services” section on page 2-1).

Contact your system administrator if you don’t have the URL for your Cisco

IP Phone User Options page.

IP Phone Productivity Services, I receive the message:

“Subscribing to Cisco IP Phone

Meeting Reminder Not Displaying

Q.) I changed my PIN using the Cisco IP Phone User Options Menu page. Now my meeting reminder is not showing up in my phone's display.

A.) Whenever you change your PIN, you must re-enable the meeting reminder notification from the phone (see the

page 3-21).

Cisco IP Phone Productivity Services User Guide

4-2

“Setting Your Meeting Reminder” section on

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Chapter 4 Common Questions about Cisco IP Phone Productivity Services

Why Can’t I Access Cisco IP Phone Productivity Services?

Authentication Error

Q.) I received a message:

Authentication error.

A.) The Virtual Directories may have the wrong permissions. Contact your administration to check the permissions.

Host Not Found Error

Q.) I received a message:

Host is not found.

A.) The host name is used in the services URL. The DNS is not set up to resolve the host name address to an IP address. Contact your administrator to have the DNS set up.

Phone Hangs On “Requesting...”

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Q.) My phone displays:

Requesting...

for a long time.

A.)The server for the Cisco IP Phone Productivity Services is busy servicing other requests. Press the Cancel soft key and retry.

Cisco IP Phone Productivity Services User Guide

4-3

Chapter 4 Common Questions about Cisco IP Phone Productivity Services

Why Can’t I Connect to MailView?

Use the following topics to clear errors you may encounter using MailView:

• Validation Error, page 4-4

• Sending Error, page 4-4

• Can’t Connect To Mail Server, page 4-5

• UserName or Password Error, page 4-5

• Can’t Play Voice Mail, page 4-6

• Reply Mail Not Delivered as Voice Mail, page 4-6

• Deleting Error, page 4-6

Validation Error

Q.) When accessing MailView, I receive the following error message:

Validation Error.

A.) Contact your system administrator to restart the UMClient Service.

Sending Error

Cisco IP Phone Productivity Services User Guide

4-4

Q.) I received the error message:

Sending error. Filename: filename IP:ip Port: port.

A.) The cache directory may not have the correct permissions. Contact your system administrator to correct the problem.

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Chapter 4 Common Questions about Cisco IP Phone Productivity Services

Can’t Connect To Mail Server

Q.) I received the error message:

Can’t connect to the Mail Server (ip Port: port). Change your setting in the Call Manager User pages.

A.) You may have specified incorrect URLs in the service parameters.

1. Go to your Cisco IP Phone Options Menu page and check that you entered

the correct service parameters for URL1 or URL2 for access to the external mail server (see the

section on page 2-1).

2. Check with your system administrator that the URLs that you entered contain

the proper IMAP port number.

Note MailView uses URL1 and URL2 in the service description in

Figure 2-2. For URL1 and URL2, use :0 for the default port number

or use :xxx for the custom port number.

“Subscribing to Cisco IP Phone Productivity Services”

Why Can’t I Connect to MailView?

3. Make any required corrections to the URLs in the Cisco IP Phone

Options

Menu page and click Subscribe.

UserName or Password Error

Q.) I know that my UserId and password are correct. Why does MailView give me this error?

Error UserName (user) and/or Password (pin) are incorrect.

A.)You are connected to the ip port but the mail server has rejected the password or PIN.

1. Verify that your current password is correct.

2. If you are still having problems, contact your system administrator.

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Cisco IP Phone Productivity Services User Guide

4-5

Chapter 4 Common Questions about Cisco IP Phone Productivity Services

Why Can’t I Connect to MailView?

Can’t Play Voice Mail

Q.) I can’t play my voice mail? What do I do?

A.) Contact your system administrator.

Reply Mail Not Delivered as Voice Mail

Q.) I used the reply command to reply to a voice mail. It was not delivered as voice mail.

A.) Contact your system administrator.

Deleting Error

Q.) I received this error message:

Error deleting the message.

A.)The IMAP server would not allow MailView to delete the mail.

4-6

Ask your system administrator to verify that you have access rights to the mail server.

Cisco IP Phone Productivity Services User Guide

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INDEX

CalendarView

main menu 3-10

overview 1-2

using 3-10, 3-11

checking your schedule

for a specific date 3-20

for today 3-14

new meetings 3-12

weekly 3-17

Cisco IP Phone Productivity Services

accessing 3-4

applications 1-1

checking version 3-4

common questions 4-1

logging in 3-5

logging out 3-8

main menu 3-4

navigating 3-2

navigating tips 3-3

overview 1-1

subscribing to 2-1

Cisco Unity Voice Mail

MailView options 3-31

Contacts Synchronization

overview 1-4

setting 3-37

e-mail

accessing accounts 3-34

forwarding 3-36

viewing inbox 3-35

viewing message 3-36

LCD display

using 3-3

MailView

changing login 3-26

logging in 3-24

overview 1-3

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Cisco IP Phone Productivity Services User Guide

IN-1

Index

meeting reminders

choosing e-page or phone 3-23

setting meetings to display 3-21

Navigation button

using 3-3

Services button

using 3-2

voice mail

deleting 3-33

forwarding 3-33

pausing 3-32

playing 3-32

playing all 3-33

replying to 3-32

stopping 3-32

IN-2

Cisco IP Phone Productivity Services User Guide

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Cisco DOC-7813565 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Cisco IP Phone Productivity Services User Guide

CONTENTS

Preface

Audience

Organization

Related Documentation

Conventions

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Contacting TAC by Using the Cisco TAC Website

Contacting TAC by Telephone

Understanding Cisco IP Phone Productivity Services

CalendarView

MailView

Contacts Synchronization

Subscribing to Cisco IP Phone Productivity Services

Using Cisco IP Phone Productivity Services

Navigating Cisco IP Phone Services

Tips for Using the LCD Display

Accessing Cisco IP Phone Productivity Services

Logging in to Cisco IP Phone Productivity Services

How Login Works

Ending a Session

Using CalendarView

Checking New Meetings

Checking Your Schedule for Today

Checking Your Weekly Schedule

Viewing Your Schedule for a Specific Date

Setting Your Meeting Reminder

Using MailView

Logging in to MailView

Changing your MailView Login

Checking your Cisco Unity Voice Mail

Using MailView’s Options for Cisco Unity Voice Mail

Checking your E-mail

Using Contacts Synchronization

Common Questions about Cisco IP Phone Productivity Services

Do I Have to Enter My Login PIN Every Time?

Why Can’t I Access Cisco IP Phone Productivity Services?

Service Subscription Parameters Error

Meeting Reminder Not Displaying

Authentication Error

Host Not Found Error

Phone Hangs On “Requesting...”

Why Can’t I Connect to MailView?

Validation Error

Sending Error

Can’t Connect To Mail Server

UserName or Password Error

Can’t Play Voice Mail

Reply Mail Not Delivered as Voice Mail

Deleting Error

INDEX