Cisco Digital Media System 3.5, DMS 3.5 Administration Manual

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Cisco Digital Media System 3.5 Appliance Administration Guide

Text Part Number: OL-11574-02

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CONTENTS

Preface iii

Objective iii

Audience iii

Document Organization iv

Document Conventions iv

Related Documentation

Refer to the Cisco Digital Media System Documentation Roadmap for a list of related documentation:

http://www.cisco.com/en/US/products/ps6681/products_documentation_roadmap09186a0080720650.h tml

Changes to This Document

Table 1 lists the technical changes made to this document since it was first printed.

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. This section explains the product documentation resources that Cisco offers.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Table 1 Changes to This Document

Revision Date Change Summary

OL-11574-01 October, 2006 Initial release of the document

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Preface

Documentation Feedback

Product Documentation DVD

The Product Documentation DVD is a library of technical product documentation on a portable medium. The DVD enables you to access installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the HTML documentation and some of the PDF files found on the Cisco website at this URL:

http://www.cisco.com/univercd/home/home.htm

The Product Documentation DVD is created and released regularly. DVDs are available singly or by subscription. Registered Cisco.com users can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at the Product Documentation Store at this URL:

http://www.cisco.com/go/marketplace/docstore

Ordering Documentation

You must be a registered Cisco.com user to access Cisco Marketplace. Registered users may order Cisco documentation at the Product Documentation Store at this URL:

http://www.cisco.com/go/marketplace/docstore

If you do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Documentation Feedback

You can provide feedback about Cisco technical documentation on the Cisco Technical Support & Documentation site area by entering your comments in the feedback form available in every online document.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you will find information about how to do the following:

• Report security vulnerabilities in Cisco products

• Obtain assistance with security incidents that involve Cisco products

• Register to receive security information from Cisco

A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

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Product Alerts and Field Notices

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:

• For emergencies only—security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

• For nonemergencies —psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

• 1 877 228-7302

• 1 408 525-6532

Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to

encrypt any sensitive information that you send to Cisco. PSIRT ca n work with information that has been encrypted with PGP versions 2.x through 9.x.

Never use a revoked encryption key or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT to find other means of encrypting the data before sending any sensitive material.

Product Alerts and Field Notices

Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field Notices. You can receive Cisco Product Alerts and Cisco Field Notices by using the Product Alert Tool on Cisco.com. This tool enables you to create a profile and choose those products for which you want to receive information.

To access the Product Alert Tool, you must be a registered Cisco.com user. (To register as a Cisco.com user, go to this URL: http://tools.cisco.com/RPF/register/register.do) Registered users can access the tool at this URL: http://tools.cisco.com/Support/PAT/do/ViewMyProfiles.do?local=en

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Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification Tool to locate your product serial number before submitting a

request for service online or by phone. You can access this tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link, clicking the All Tools (A-Z) tab, and then choosing Cisco Product Identification Tool from the alphabetical list. This tool offers three search options: by product ID or model name; by tree view; or, for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Tip Displaying and Searching on Cisco.com

If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding down the Ctrl key while pressing F5.

To find technical information, narrow your search to look in technical documentation, not the entire Cisco.com website. On the Cisco.com home page, click the Advanced Search link under the Search box and then click the Technical Support & Documentation radio button.

To provide feedback about the Cisco.com website or a particular technical document, click Contacts & Feedback at the top of any Cisco.com web page.

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Obtaining Additional Publications and Information

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 Australia: 1 800 805 227 EMEA: +32 2 704 55 55 USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is “down” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

• The Cisco Online Subscription Center is the website where you can sign up for a variety of

Cisco e-mail newsletters and other communications. Create a profile and then select the subscriptions that you would like to receive. To visit the Cisco Online Subscription Center, go to this URL:

http://www.cisco.com/offer/subscribe

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Obtaining Additional Publications and Information

• The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief

product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco channel product offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:

http://www.cisco.com/go/guide

• Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo

merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

• Cisco Press publishes a wide range of general networking, training, and certification titles. Both new

and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

• Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering

professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

• Networking products offered by Cisco Systems, as well as customer support services, can be

obtained at this URL:

http://www.cisco.com/en/US/products/index.html

• Networking Professionals Connection is an interactive website where networking professionals

share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

• “What’s New in Cisco Documentation” is an online publication that provides information about the

latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products. You can view the latest release of “What’s New in Cisco Documentation” at this URL:

http://www.cisco.com/univercd/cc/td/doc/abtunicd/136957.htm

• World-class networking training is available from Cisco. You can view current offerings at

this URL:

http://www.cisco.com/en/US/learning/index.html

CHA P TER

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Introduction

This document describes how to install, backup and recover the Cisco Digital Media System (DMS) 3.5

Appliances. The following appliances constitute a Cisco DMS 3.5 system:

• Cisco Video Portal 3.5 and Video Portal Reports 3.5 on MCS 7825-H2 or MCS 7835-H1

• Cisco Digital Media Manager 3.5 on MCS 7835-H1

Glossary

Table 1-1 lists the major terms used in this document and provides their definitions.

About the Cisco Digital Media System

The Cisco Digital Media System (DMS) is a suite of software applications running on dedicated Cisco Media Convergence Server (MCS) appliances that help enable organizations of all sizes to effectively create, manage and deliver live and on-demand video over an IP network to any audience. Leveraging Cisco's best practices from more than a decade of video and Internet initiatives, DMS provides a comprehensive, high-quality media experience for delivery of critical information to end users with flexibility, clarity, and impact.

Table 1-1 Glossary

Term Definition

AAI Appliance administration interface for configuring each DMS server appliance

ACNS Cisco Application for Content and Networking Systems: software that runs on the

Cisco Wide Area Application Engine platform for content distribution.

DMM Cisco Digital Media Manager: A Web-based application that allows content authors

to easily manage and publish content to the Cisco Video Portal or other end devices.

DMS Cisco Digital Media System: product family containing the Video Portal and Digital

Media Manager.

IE Microsoft Internet Explorer browser.

WAE Cisco Wide Area Application Engine: hardware platform for application and content

services.

WM Windows Media player or code.

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Chapter 1 Introduction

About the Cisco Digital Media System

The Cisco DMS includes the following:

• Cisco Video Portal and Reporting Tool: A Web-based video portal audiences can use to browse,

search, and view content interactively and a Web-based reporting tool.

• Cisco Digital Media Manager (DMM): A Web-based application that allows content authors to

easily manage and publish content to the Cisco Video Portal or other end devices.

Applications

You can use the Cisco Digital Media System to perform the following functions:

• Communicate effectively to targeted customers, investors, press, and analysts.

• Offer live and on-demand events and meetings to geographically dispersed audiences.

• Deliver critical information and training to employees, suppliers, and partners.

• Provide educational content to students.

Cisco Video Portal

The Cisco Video Portal utilizes standard Web technologies to allow you to deliver a compelling live and on-demand video experience to your audiences. The Video Portal fits easily into your organization's existing IT infrastructure and supports established video formats including Windows Media, Real, and Flash.

The interface allows users to conveniently and quickly browse, search, and view content interactively. The Video Portal provides the following benefits for users:

• Program Guide Listing and Keyword Search—Easily locate media by content category, title, or

keyword.

• Customizable Play lists—A dynamic list of videos programmed by content publishers or

bookmarked by individual users.

• Supplemental Content—View supplemental information with each video such as tickers, further

reading, related videos, Web sites, and downloadable materials.

• Advanced Player Controls and Full Screen—Optimize the viewing experience with enhanced

control of video playback.

• Simultaneous Playback and Thumbnail Preview—Preview other videos during main video

playback.

• Tracking and Reporting—Capture, report, and export content usage.

The Video Portal is accessible to end users via a Web browser and is available in three templates:

1. Flash Only—Runs within a Flash browser plugin and supports video content encoded in the Flash

Sorenson codec.

2. Flash/Windows Media—Runs in a Flash browser plugin in conjunction with a Windows Media

browser plugin and supports video content encoded in the Windows Media codec.

3. Flash/Real—Runs in a Flash browser plugin in conjunction with a Real Player browser plugin and

supports video content encoded in the Real Player codec.

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Chapter 1 Introduction

About the Cisco Digital Media System

Cisco Digital Media Manager

The Cisco Digital Media Manager (DMM) is a Web-based, easy-to-use content management application for organizing and publishing digital media. This tool is designed to help content authors upload, catalogue, edit, package, and publish all video content to the Cisco Video Portal or other end device.

The Cisco DMM features allow content publishers to perform the following tasks:

• Easily customize the Cisco Video Portal look-and-feel.

• Add and archive content and assign metadata and keywords.

• Create and manage play lists, ticker alerts, messages, and promotional interstitials.

• Preview content and manage approval workflow.

• Schedule instant and future deployments.

• Take advantage of compatibility with Cisco ACNS and Cisco Wide Area Engines.

• Manage administrator accounts and permissions.

DMS 3.5 Requirements

Table 1-2 outlines the two possible DMS configurations: Class 1 can handle up to 500 concurrent

sessions, which uses an MCS-7825 as a hardware platform for the Video Portal and Video Portal Reports, and Class 2 can handle up to 1,000 concurrent sessions, which uses an MCS-7835 for a Video Portal and Video Portal Reports.

Table 1-3 outlines the client hardware and software requirements for operating components of the Cisco

DMS 3.5. It illustrates the different OS/browser/plugin/codec combinations supported by each Video Portal template. The DMM client requirements are identical to the Video Portal client requirements. You will need to know this information in order to properly configure the connected Cisco Video Portal.

Please refer to the DMS 3.5 Release Notes for any caveats and the Cisco Video Portal User Guide for more information.

Table 1-2 DMS 3.5 Server Appliance Configuration Options

Configuration DMM 3.5

Cisco Video Portal 3.5 + Video Portal Reports 3.5

Class 1 MCS-7835-H1 MCS-7825-H2

Maximum Threshold: 500 concurrent sessions

Class 2 MCS-7835-H1 MCS-7835-H1

Maximum Threshold: 1,000 concurrent sessions

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About the Cisco Digital Media System

The Cisco Video Portal Reporting Tool 3.5 Client Requirements for browsers are:

• Windows:

–

Internet Explorer 5.5 (Minimum) with Adobe SVG Plug-in 3.0 or greater

–

Firefox 1.5 or greater

• Linux/Unix:

–

Firefox 1.5 or greater required

• Mac:

–

Firefox 1.5 or greater required

Table 1-3 Cisco Video Portal Template and Cisco DMM 3.5 Client Requirements

Video Portal Template Required Browser Plug-ins Supported Browser Supported Codec

Flash Only Flash 7+ (Minimum) Flash 8 +

(Recommended)

Windows:

• Internet Explorer 6.0 or greater,

Mozilla 1.8 or greater, or Firefox

1.07 or greater (Recommended)

Linux/Unix:

• Mozilla 1.0 (Minimum) or

Firefox 1.5 (Minimum)

• Mozilla 1.8 or greater, or Firefox

1.07 or greater (Recommended)

Mac:

• Safari 2.0 (Minimum)

• Safari 2.0 or Firefox 1.5 or

greater (Recommended)

Flash 7+ Sorenson

Flash/Windows Media

Flash 7+ and Windows Media 9+ (Minimum)

Flash 8+ and Windows Media 10+ (Recommended)

Windows:

• Internet Explorer 6.0 or greater,

Mozilla 1.8 or greater, or Firefox

1.5 or greater (Recommended)

Windows Media 9+

Flash/Real Player Flash 7+ and Real One+

(Minimum)

Flash 8+ and Real 10+ (Recommended)

Windows:

• Internet Explorer 6.0 or greater,

Mozilla 1.8 or greater, or Firefox

1.5 or greater (Recommended)

Linux/Unix:

• Mozilla 1.0 (Minimum) or

Firefox 1.0 (Minimum)

• Mozilla 1.8 or greater, or Firefox

1.5 or greater (Recommended)

Mac:

• Safari 2.0 (Minimum)

• Safari 2.0 or Firefox 1.5 or

greater (Recommended)

Real Player 8+

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Chapter 1 Introduction

About the Cisco Digital Media System

DMS 3.5 Setup Prerequisites

The following procedures must be completed before setting up a DMS Server Appliance:

1. Procure a separate computer and ensure that it will have network access to the DMS server

appliances.

2. On that computer, acquire the necessary client software according to the client requirements

specified for each application above.

3. Ensure Port 22 is not blocked between the Video Portal server appliance and the DMM server

appliance.

4. Ensure the DMM server appliance is not blocked on Port 8080 for authorized users.

5. Ensure that the Video Portal server appliance is not blocked on Port 80 for authorized users (Video

Portal) and Port 8080 for authorized users (Video Portal Reports).

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Setting up the Video Portal

This chapter describes the procedure for setting up the Cisco Video Portal for the DMS 3.5 Server Appliance as well as listing the requirements and prerequisites.

Setting up the Video Portal 3.5 Server Appliance

Before you begin to install and configure the Video Portal 3.5 Server Appliance, gather your network configuration information: DHCP or Static (IP address, subnet mask, and gateway).

Step 1 Plug in the redundant power cables at the back of the server appliance.

Step 2 Plug in the network cable to Port 1 at the back of the server appliance.

Step 3 Connect the server appliance to a monitor using the VGA output in the back of the server appliance.

Step 4 Connect the server appliance to a standard PS2 keyboard using the purple PS2 port located in the back

of the server appliance.

Step 5 Power On the server appliance.

The First boot config tool screen automatically appears the first time you boot the Video Portal server appliance and takes you to the DMS appliance administration interface (AAI).

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Step 6 Press Enter when you see this screen.

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Step 7 Enter the appliance hostname in the HOSTNAME Configuration field and press Enter.

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Step 8 The DHCP Configuration screen appears. If the server appliance gets the IP address automatically from

DHCP server, select Yes and press Enter; otherwise, select No and press Enter.

Caution DHCP is not recommended. If the IP address of the Video Portal server appliance expires, you must

reconfigure the DMM application for successful deployments.

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Step 9 If you selected DHCP, skip the following section and go to Time Zone configuration in Step 15. If DHCP

is not enabled, enter the IP address, subnetmask, default gateway, primary DNS and, if available, a secondary DNS and press Enter.

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Step 10 Confirm the network settings. The example below reflects the sample configurations specified above.

Press Enter if all the information is correct. If it is incorrect, use the arrow keys to navigate to No and press Enter.

Please standby until the network settings are applied.

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Step 11 Select No and press Enter to disable Auto Negotiation. Select Ye s and press Enter to enable Auto

Negotiation.

Step 12 If you turned on Auto Negotiation, go to Step 15. Set the NIC speed to 10, 100, or 1000Megabits.

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Step 13 Set your NIC to either full or half duplex.

Step 14 Confirm the NIC speed and duplex.

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Step 15 At the Time Zone Selection screen, select the time zone by using the Up/Down arrow keys. Use the Tab

and press the Spacebar to select/deselect System clock uses UTC. Press the Tab again to navigate to the OK button and press Enter.

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Step 16 Confirm the Time Zone. Press Enter if all the information is correct. If it is incorrect, use the arrow keys

to navigate to No and press Enter to reconfigure your settings.

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Step 17 Select the date and use the Ta b and Up/Down arrow keys to change the month and year. Tab and use

Up/Down and Left/Right arrow keys to select the day. Tab to the OK button and press Enter to submit the changes.

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Step 18 Confirm the date. Press Enter if all the information is correct. If it is incorrect, use the arrow keys to

navigate to No and press Enter to reconfigure your settings.

+ 120 hidden pages

Cisco Digital Media System 3.5, DMS 3.5 Administration Manual

Specifications and Main Features

Frequently Asked Questions

User Manual