Cisco Digital Media Manager 5.2.x User Manual

REVIEW DRAFT—CISCO CONFIDENTIAL

User Guide for Cisco Digital Media Manager 5.2.x

Part 1 – Cisco Digital Media Suite Administration Part 2 – Control DMPs and Presentation Systems Part 3 – Communicate Anything with Cisco Digital Signs Part 4 – Deliver IPTV Programming with Cisco Cast

Revised: May 31, 2011

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Text Part Number: OL-15762-03

REVIEW DRAFT—CISCO CONFIDENTIAL

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User Guide for Cisco Digital Media Manager 5.2.x

PART

1 Cisco Digital Media Suite Administration

CONTENTS

CHAPTER

1 Welcome [to DMS-Admin] 1-1

Concepts 1-1

Glossary 1-2

Procedures 1-2

Learn Your DMM Appliance Serial Number 1-2 Start DMS-Admin 1-3 Set a User Session Timeout for Components of Cisco DMS 1-5

Reference 1-6

FAQs and Troubleshooting 1-6

FAQs 1-6

2 DMS-Admin Dashboard 2-1

Concepts 2-1

Dashboard Overview 2-1

Understand the Alerts Gauge 2-2 Understand the System Information Gauge 2-3 Understand the Status Gauge 2-3 Understand the Licensed Features Gauge 2-4 Understand the Users Logged In Gauge 2-4

CHAPTER

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Procedures 2-4

View Dashboard Gauges 2-4

3 Licenses 3-1

Concepts 3-1

Understand Licenses 3-2

Procedures 3-2

Obtain License Keys 3-2 Install License Keys 3-3 View Installed Licenses 3-4 Check the Dashboard Gauge for Licenses 3-4

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Contents

Reference 3-4

Base Licenses for Cisco DMS Appliances and Endpoints 3-5 Optional Module Licenses 3-6

CHAPTER

4 Server Operations 4-1

Procedures 4-1

Check Processes Remotely 4-1 Restart Appliances Remotely 4-2

Reference 4-3

Server Processes 4-3

5 Cisco Hinter for RTSP 5-1

Concepts 5-1

Overview 5-1 Workflow 5-2 Restrictions 5-3

Procedures 5-3

Download Cisco Hinter 5-4 Windows 5-4

Install Cisco Hinter on Windows 5-4 Run Cisco Hinter on Windows 5-5

Linux 5-5

Install Cisco Hinter on Linux 5-5 Run Cisco Hinter on Linux 5-5

CHAPTER

Reference 5-6

FAQs and Troubleshooting 5-6

Troubleshoot RTP Over RTSP 5-6

6 Authentication and Federated Identity 6-1

Concepts 6-1

Overview 6-2 Glossary 6-2 Understand the Requirement to Authenticate Users 6-9 Decide Which Authentication Method to Use 6-10 LDAP and Active Directory Concepts 6-10

LDAP is Highly Complex 6-11 Plan Ahead 6-11 Restrictions 6-11 Synchronization Concepts 6-11

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LDAP Concepts 6-14 Password Concepts 6-16 Understand Authentication Property Sheets for LDAP 6-16

Federated Identity and Single Sign-on (SSO) Concepts 6-17

IdP Requirements 6-17 Configuration Workflow to Activate Federation (SSO) Mode 6-17 Authentication Scenarios for User Sessions in Federation (SSO) Mode 6-18

Migration Between Authentication Methods 6-20

Understand Migration (from Either LDAP or SSO) to Embedded 6-20 Understand Migration (from Embedded) to Either LDAP or SSO 6-21

Procedures 6-21

Export the Root CA X.509 Certificate from Your Active Directory Server 6-22 Configure DMM to Trust the Active Directory Root CA 6-22 Choose an Authentication Method 6-23 Configure LDAP Settings 6-23

Define LDAP Filters 6-23 Define LDAP Bookmarks 6-24 Define the LDAP Synchronization Schedule 6-25 Manage LDAP Attributes 6-26 Configure the Settings for Automatic LDAP Synchronization 6-27 Derive LDAP Group Membership Dynamically from a Query 6-28

Configure Federation Services for SSO 6-29

Export an SP Configuration File from DMM 6-29 Import an IdP Configuration File into DMM 6-29 Bypass External Authentication During Superuser Login 6-30

Contents

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Reference 6-31

Software UI and Field Reference Tables 6-31

Elements to Choose and Enable the Authentication Mode 6-31 Elements to Define, Validate, and Add LDAP Filters 6-34 Elements to Use LDAP Bookmarks for Synchronization 6-35 Elements to Schedule Synchronization 6-36

Elements to Manage Attributes 6-37 Sample SP Configuration File from DMM 6-38 Sample IdP Configuration Files 6-39

Exported IdP Configuration Sample from OpenAM 6-39

Exported IdP Configuration Sample from Shibboleth 6-40 FAQs and Troubleshooting 6-42

FAQs 6-42

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Contents

CHAPTER

7 Users and Groups 7-1

Concepts 7-1

Understand User Accounts 7-1 Understand User Roles 7-2

Procedures 7-2

Create User Groups 7-3 Delete User Groups 7-4 Create User Accounts 7-4 Assign Users to Groups 7-6 Edit User Accounts 7-6 Delete User Accounts 7-8 Assign User Access Rights and Permissions 7-8

Reference 7-9

Software UI and Field Reference Tables 7-9

Elements to Configure User Account Settings 7-9

FAQs and Troubleshooting 7-10

FAQs 7-10

CHAPTER

8 Events and Notifications 8-1

Concepts 8-1

Overview 8-2 Restrictions 8-2 Understand SNMP Concepts 8-3 Understand MIB and NMS Concepts 8-3 Understand IP Address Conflict Events 8-3 Understand Supported Event Types 8-4

Global Event Categories 8-4 DMP Event Categories 8-4 Show and Share Event Categories 8-4 Failover Cluster Event Categories 8-5

WAAS Event Categories 8-5 Understand Notification Methods 8-5 Workflow 8-5

Procedures 8-5

Enable or Disable Email 8-6 Configure SNMP Server Settings for Your DMM Appliance 8-6 Populate the MIB Browser in Your NMS 8-7

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Configure Alert Reports and Notification Settings 8-7

Define Alert Report Parameters 8-7 Define Notification Rules 8-8

Reference 8-9

FAQs and Troubleshooting 8-9

FAQs 8-9

PART

2 Control DMPs and Presentation Systems

Contents

CHAPTER

9 Welcome [to Centralized DMP Management] 9-1

Concepts 9-1

Overview 9-1

Procedures 9-2

Start Digital Signs 9-2

10 DMP Dashboard 10-1

Concepts 10-2

Overview 10-2 Understand the Media and Schedules Gauge 10-2

Understand the Left Side of the Media and Schedules Gauge 10-3 Understand the Digital Media Players Gauge 10-3 Understand the Cast Gauge 10-4 Understand the Settings Gauge 10-5

Procedures 10-5

View Dashboard Gauges for DMPs 10-5

Use the Left Side of the Media and Schedules Gauge 10-6

Use the Right Side of the Media and Schedules Gauge 10-7 Use the Digital Media Players Gauge 10-8 Use the Cast Gauge 10-8 Use the Settings Gauge 10-8

CHAPTER

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Reference 10-9

Software UI and Field Reference Tables 10-9

Elements on the Right Side of the Media and Schedules Gauge 10-9

11 Register DMPs 11-1

Concepts 11-2

Overview 11-2 Glossary 11-2

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Contents

Partial Support for Cisco Medianet 2.1 Features 11-6 Understand Medianet Autoconfiguration for DMPs 11-7 Information That Medianet and DMPs Exchange 11-7 Medianet Activation Workflow for a DMP 4310G or 4400G 11-8 Restrictions 11-9 Guidelines 11-10

Limit Your Use of Manual Registration 11-10 General Best Practices for Non-Medianet Autoregistration 11-10 Best Practices to Schedule Non-Medianet Autoregistration Events 11-10

Understand the Sequence of Operations for Non-Medianet Autoregistration 11-11

Procedures 11-12

Use DMPDM to Prepare a DMP for Manual Registration 11-12 Use a System Task to Normalize DMP Passwords 11-13 Establish Trust Between Digital Signs and your Centrally Managed DMPs 11-14 Add or Edit Address Ranges for Non-Medianet Autoregistration 11-15 Delete Address Ranges for Non-Medianet Autoregistration 11-16 Add or Edit One DMP Manually 11-17 Delete DMPs Manually from Your Device Inventory 11-17

CHAPTER

Reference 11-18

Software UI and Field Reference Tables 11-18

Elements to Autoregister DMPs 11-19 Elements to Add or Edit One DMP Manually 11-19 Elements to Delete One DMP Manually 11-20

Elements to Configure Non-Medianet Autoregistration 11-20 Prevent DHCP Address Assignments to the Wrong VLAN 11-21 FAQs and Troubleshooting 11-25

FAQs 11-25

12 Organize DMPs in Groups 12-1

Concepts 12-1

Overview 12-1 Understand the Effect of Nesting One DMP Group Inside Another 12-2

Procedures 12-3

Add and Edit DMP Groups 12-3 Delete DMP Groups 12-4 Add DMPs Manually to DMP Groups 12-4 Remove DMPs Manually from DMP Groups 12-5 Filter the DMP List Table 12-5

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Reference 12-6

Software UI and Field Reference Tables 12-6

Top-Level Elements to Manage DMPs and DMP Groups 12-6 Elements to Add or Edit DMP Groups 12-7 Elements to Delete DMP Groups 12-8 Elements to Add DMPs Manually to a DMP Group 12-8 Elements to Remove a DMP from a DMP Group 12-8

FAQs and Troubleshooting 12-9

FAQs 12-9

Contents

CHAPTER

13 Configure DMP Wi-Fi Settings 13-1

Concepts 13-1

Glossary 13-1 ASCII Passphrases and Hexadecimal Keys for WEP 13-4 Workflow 13-4 Restrictions 13-5

Procedures 13-5

Establish a Wired Network Connection 13-5 Establish a Wireless Network Connection (802.11) 13-6

Reference 13-8

DMP Network Interfaces 13-8 FAQs and Troubleshooting 13-8

FAQs 13-8

14 Touchscreens, Projectors, and Displays 14-1

Concepts 14-1

Overview 14-2 Presentation System Concepts 14-3

Understand Which Displays Work Best with DMPs 14-3 Understand How to Choose Media Signal Cables 14-3 Understand and Prevent Image Retention (Burn-in) 14-6

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Procedures 14-7

Connect to a Digital Display or Projector 14-7 Connect to a Touchscreen 14-8 Connect to an Analog Display or Projector 14-10 Prepare Equipment 14-11

Activate RS-232 Syntax Support for a 32-Inch Cisco LCD on a DMP 4400G 14-11 Activate RS-232 Syntax Support for a 40- or 52-inch Cisco LCD 14-11 Activate RS-232 Syntax Support for a 42- or 47-inch Cisco LCD 14-12

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Contents

Activate RS-232 Syntax Support for DMTech Equipment 14-13

Activate RS-232 Syntax Support for NEC Presentation Systems 14-13

Prepare a 40- or 52-inch Cisco LCD to Support Centralized Management through DVI 14-13

Activate or Deactivate HDMI Autodetection 14-14

Activate or Deactivate Resolution Autodetection 14-15 Configure and Manage Equipment 14-15

Define DMP Output Settings for Video and Audio 14-15

Edit DMP Output Settings for Video and Audio 14-16

Delete DMP Output Settings for Video and Audio 14-17

Use Simple Menus to Control Equipment That We Support Explicitly 14-18

Use RS232 Syntax to Control Equipment 14-20

Reference 14-22

Video and Audio Signal Interfaces 14-23 Supported Touchscreen Drivers 14-24 Software UI and Field Reference Tables 14-24

Elements to Choose Configuration Settings from Menus 14-24

Elements to Configure DMP Audio/Video Settings 14-27

Elements to Control HDMI Display Autodetection 14-27

Elements to Control Screen Resolution Autodetection 14-28

Elements to Activate RS-232 for Supported LCD Display Brands (except DMTech) 14-28

Elements to Activate RS-232 for LCD Displays by DMTech 14-28 RS-232 Command Reference for Cisco LCD Displays 14-29 FAQs and Troubleshooting 14-31

FAQs 14-31

Troubleshoot Cisco Professional Series LCD Displays 14-32

CHAPTER

15 DMP Remote Control and Its Emulation 15-1

Concepts 15-1

Overview 15-1 Workflow to Provision Emulator Service for IP Phones 15-2

Procedures 15-3

Activate Services 15-3 Start Services 15-4 Configure URL Parameters 15-4 Enable IP Phone Autoregistration 15-5 Define IP Phone Service Attributes 15-5 Expose the Service to IP Phones 15-6 Configure Emulator Settings in Cast 15-7 Configure an IP Phone to Emulate the Remote Control 15-8

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Start the Emulator on an IP Phone 15-9 Start the Emulator on a Mobile Phone 15-10 Use the Emulator on an IP Phone or a Mobile Phone 15-10

Contents

CHAPTER

16 DMP User Permissions 16-1

Concepts 16-1

Overview 16-1 Scenarios That Illustrate Specialized User Permissions 16-2

Scenario 1: Permission to Manage Content but Not Schedules 16-2 Scenario 2: Permission to Manage One DMP Group but No Content 16-3 Scenario 3: Permission to Manage One DMP Group, Assets, and Schedules 16-5 Scenario 4: Permission to Manage Only the Schedule for One DMP Group 16-7

Procedures 16-8

Configure User Rights and Permissions 16-8

Reference 16-9

Software UI and Field Reference Tables 16-9

Elements to Configure User Rights and Permissions for DMPs 16-9

17 Media Assets and Embedded Software 17-1

Concepts 17-1

Overview 17-1 Restrictions 17-2

User Permission Restrictions 17-2 Media Restrictions 17-2 File Size Restrictions 17-3 Local Storage Restrictions 17-3

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Procedures 17-4

Work with Assets and Categories in Your Media Library 17-4 Add One Asset at a Time to Your Media Library 17-4 Add Multiple Assets Simultaneously to Your Media Library 17-6

Reference 17-7

Software UI and Field Reference Tables 17-7

Elements to Manage Assets and Categories 17-7 Elements to Add Categories and Rename Them 17-9 Elements to Add Assets and Edit Their Attributes 17-10 Elements To Describe and Preview One Asset 17-11

User Guide for Cisco Digital Media Manager 5.2.x

Contents

CHAPTER

18 Schedule Media to Play and Commands to Run 18-1

Concepts 18-1

Overview 18-1 Understand Future Deployments for Presentations 18-2

Understand Time Zones in the Schedule 18-2

Understand Tooltips in the Schedule Timeline 18-3

Understand Inline Status Messages for Deployed Events in the Schedule 18-3 Guidelines 18-3

Best Practices to Prevent Unscheduled DMP Restarts 18-3

Best Practices to Manage and Maintain the Schedule 18-3

Best Practices to Stop Playback of a Scheduled Job 18-4 Restrictions 18-4

External Server Restrictions 18-4

Content Delivery Network Restrictions 18-5 Scenarios 18-5

Methods to Pre-empt Only One Instance of a Recurring Event 18-5

Procedures 18-7

Use ‘Play Now’ to Transmit Assets or Commands Immediately 18-7 Use the ‘Run Task’ Feature to Transmit Assets or Commands Immediately 18-8 Schedule the Time Slot for a Future Event 18-8

CHAPTER

Reference 18-10

Software UI and Field Reference Tables 18-10

Elements of a Tooltip in the Schedule Timeline 18-10

Elements to Describe the Status of Deployed Events 18-11 FAQs and Troubleshooting 18-12

FAQs 18-12

19 Content Distribution and Delivery 19-1

Concepts 19-1

Overview 19-1 Understand DMP Support for the CIFS Protocol 19-2 Choose a Content Delivery System to Use with DMPs 19-2 DMS-CD Concepts 19-3

DMS-CD Overview 19-4

Retry Timeout 19-4

Concurrent Deployments 19-4

DMS-CD Performance Factors 19-4

Understand Shared Scheduling Features for Deployments 19-6

Understand DMS-CD Alert Reports 19-6

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Guidelines 19-7

DMS-CD Guidelines 19-7

Restrictions 19-11

DMS-CD Restrictions 19-11 CIFS Restrictions 19-12 ACNS Restrictions 19-12 ECDS Restrictions 19-12

Example Scenario 19-13

Organizational Logic at Acme 19-13 Deployment Scheduling Logic at Acme 19-14

Procedures 19-15

Configure ACNS or WAAS 19-15 Configure DMS-CD 19-16

Configure Deployment Threshold Preferences 19-17 Check Disk Space Capacity for Deployments 19-17 Create a Deployment Package 19-18 Edit a Deployment Package 19-19 Delete a Deployment Package 19-20

Contents

Reference 19-21

Software UI and Field Label Reference Tables 19-21

Elements to Define Deployment Thresholds 19-21 Elements to Define a DMS-CD Deployment Package 19-24 Elements to Define WAAS, ACNS, or ECDS Settings 19-25

FAQs and Troubleshooting 19-27

Troubleshoot DMS-CD 19-27 FAQs for ACNS 19-30 FAQs for WAAS 19-30 Troubleshoot ACNS 19-30

PART

3 Communicate Anything with Cisco Digital Signs

CHAPTER

20 Playlists 20-1

Concepts 20-1

Guidelines 20-1

Best Practices to Optimize DMP Settings for Playlists 20-1

Restrictions 20-2

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Contents

Procedures 20-2

Create and Organize Playlists 20-2 Change the Sequence of Playback 20-3

Reference 20-3

Software UI and Field Reference Tables 20-3

Elements to Define a Playlist 20-3

CHAPTER

21 Proof of Play 21-1

Concepts 21-1

Overview 21-1 Restrictions 21-2 Glossary 21-2 Insertions 21-2 Workflow 21-3

Procedures 21-3

Prepare DMPs to Support Proof of Play 21-3

Enable Syslog and NTP 21-4

Enable Proof of Play Features in DMM 21-5 Create Requestors 21-6 Create Insertions 21-6 Run a Report 21-7 Export a Report 21-8 View Previous Reports 21-9 Use the Proof of Play Dashboard 21-9 Use Deployment Reports 21-10

CHAPTER

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Reference 21-10

FAQs and Troubleshooting 21-10

FAQs 21-10

Troubleshooting 21-11

22 Plan for and Manage Emergencies 22-1

Concepts 22-1

Overview 22-1

Procedures 22-2

Create Deployment Packages for Emergencies 22-2 Provision Emergency Assets Immediately to DMP Local Storage 22-3

Use the ‘Run Task’ Feature to Provision Emergency Assets Immediately 22-3

Use the ‘Play Now’ Feature to Provision Emergency Assets Immediately 22-5

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Schedule the Future Staging of Emergency Assets 22-6 Start Playback of an Emergency Message 22-7 Stop Playback of an Emergency Message 22-8

PART

4 Deliver IPTV Programming with Cisco Cast

Contents

CHAPTER

23 Welcome [to Cisco Cast] 23-1

Concepts 23-1

Overview 23-1 Restrictions 23-2

Feature License Restrictions 23-2 Centralized Administration 23-2 On-Premises Operation 23-2 Workflow 23-2

Procedures 23-3

Start Cisco Cast 23-3

24 Redistribute Live TV 24-1

Concepts 24-1

Guidelines 24-2

Site Assessment for Live Video Programming 24-2 Restrictions 24-2

Channel Count Restrictions 24-2

Codec Restrictions 24-2

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Procedures 24-2

Add Channels 24-3 Edit Channels 24-3 Reassign Channel Numbers 24-4 Delete Channels 24-5 List Only the Defined (Active) or Undefined (Inactive) TV Channels 24-5

Reference 24-6

Software UI and Field Reference Tables 24-6

Elements to Manage TV Channels 24-6

Elements to Define Channel Settings 24-8

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CHAPTER

25 Video on Demand 25-1

Concepts 25-1

Overview 25-1 Guidelines 25-2

Site Assessment for VoD Programming 25-2

Restrictions 25-2

Channel Count Restrictions 25-2

Workflow to Stage VoD Assets to DMP Local Storage 25-2

Procedures 25-3

Add a New VoD Category 25-3 Add a New VoD Subcategory 25-3 Edit a VoD Category 25-4 Delete a VoD Category 25-4 Map a Video to a VoD Category 25-5 Organize Videos in VoD Categories 25-6 Remove a Video from a Category 25-6 Stage an EPG to DMP Local Storage 25-6

Reference 25-7

Software UI and Field Reference Tables 25-7

Elements to Manage VoD Categories 25-7

CHAPTER

26 Electronic Program Guide 26-1

Concepts 26-1

Overview 26-1 Guidelines 26-2 Understand EPG Data Formats 26-2

XMLTV 26-2 Tribune Media Services 26-2

Understand Methods to Describe EPG Channels 26-3

Procedures 26-5

Add or Edit Subscriptions to Data from an EPG Provider 26-5 Delete Settings That Define a Subscription 26-6 Synchronize EPG Channel Schedules and Program Descriptions 26-6

Reference 26-7

Software UI and Field Reference Tables 26-7

Elements to Define EPG Provider Settings 26-7

FAQs and Troubleshooting 26-8

Troubleshoot EPG Highlighting 26-8

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Contents

CHAPTER

27 Look and Feel 27-1

Concepts 27-1

Overview 27-1

Procedures 27-2

Choose the Color Scheme for Your Menu System 27-2 Specify Which Features Your Menu System Should Include 27-2 Show a Custom Logo in Your Menu System 27-3 Show the Cisco Logo in Your Menu System 27-4 Choose the Date and Time Formats for Your Menu System 27-4 Deploy Menu System Customizations to Your DMPs 27-5

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ART

Cisco Digital Media Suite Administration

Welcome [to DMS-Admin]

Revised: May 21, 2011 OL-15762-03

• Concepts, page 1-1

• Procedures, page 1-2

• Reference, page 1-6

We prepared this material with specific expectations of you.

Audience

Note This material pertains to multiple releases of Cisco DMS.

You will administer Cisco DMS.

CHA PTER

Concepts

5.2.0 5.2.1 5.2.2 5.2.3

• Glossary, page 1-2

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1-1

Procedures

Glossary

Chapter 1 Welcome [to DMS-Admin]

Timesaver Go to terms that start with... [

AAI

DMS-Admin

Procedures

A|D

Appliance Administration Interface. Text-based, menu-driven user interface and command shell on all Cisco DMS appliances. Administrators use AAI to set up, connect, and maintain an appliance.

Return to Top

Digital Media Suite Administration. Web-based graphical user interface on a DMM appliance.

Administrators use DMS-Admin to:

• Activate and monitor features throughout the full range of Cisco DMS products.

• Exchange information with network entities outside Cisco DMS.

• Centrally manage user accounts for Cisco DMS products.

• Learn Your DMM Appliance Serial Number, page 1-2

• Start DMS-Admin, page 1-3

Learn Your DMM Appliance Serial Number

Caution You cannot obtain any Cisco DMS software feature licenses until you know your DMM appliance serial number.

Procedure

Step 1 Use SSH (or a keyboard connected your DMM appliance) to log in to the admin account in AAI.

Note You alone know the password for this account.

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Chapter 1 Welcome [to DMS-Admin]

In the top-level menu for AAI, the SHOW_INFO option is highlighted by default.

Step 2 Press Enter to load the Show Info screen.

Procedures

Step 3 Write down the appliance serial number that AAI shows to you.

Step 4 Stop. You have completed this procedure.

Start DMS-Admin

Procedure

Step 1 Point your browser at your DMM appliance.

• Use HTTPS and specify port 8443

• Be sure to use the fully qualified appliance DNS name and not merely its IP address.

For example,

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Use HTTP and specify port 8080—which redirects immediately to the secured HTTPS connection.

https://dmm.example.com:8443.

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Procedures

Chapter 1 Welcome [to DMS-Admin]

Step 2 When the login page loads, sign in to your account.

Note The appearance of the login screen can differ from this illustration. Its actual appearance depends on which Cisco DMS

software release you use and which user authentication method (embedded, LDAP, or federation) Cisco DMS uses in your network.

Step 3 Click Log In.

Step 4 Choose Administration from the global navigation or click Administration on the landing page.

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Chapter 1 Welcome [to DMS-Admin]

What happens next depends on what happened before.

Procedures

• Is your

appliance

No licenses are installed.

We take you first to the page where you can install a license key.

factory-new or recently restored?

• Have you

activated even one licensed

At least one license is installed.

We take you first to the DMS-Admin Dashboard, whose gauges can inform you at a glance.

feature?

Step 5 Stop. You have completed this procedure.

Set a User Session Timeout for Components of Cisco DMS

We log inactive users out of their sessions automatically after an interval, which you set, has elapsed. This interval applies to all users without exception.

Procedure

Step 1 Choose Administration > Security > Session.

Step 2 Use the Session Timeout (in minutes) field to enter or edit a session timeout value.

Step 3 Click Update.

Step 4 Stop. You have completed this procedure.

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1-5

Reference

• FAQs and Troubleshooting, page 1-6

FAQs and Troubleshooting

• FAQs, page 1-6

FAQs

What might prevent me from logging in?

Check the following, and then try again to log in.

• Is your username wrong or mistyped?

• Is your password wrong, mistyped, or expired?

• Is your user account suspended?

• Is your user account locked after too many failed login attempts?

Chapter 1 Welcome [to DMS-Admin]

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DMS-Admin Dashboard

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• Concepts, page 2-1

• Procedures, page 2-4

We prepared this material with specific expectations of you.

Audience

Note This material pertains to multiple releases of Cisco DMS.

You will administer Cisco DMS.

You have already installed at least the license key to activate one Cisco DMS software feature module.

CHA PTER

Concepts

• Dashboard Overview, page 2-1

Dashboard Overview

The dashboard for DMS-Admin centralizes many features for system monitoring and log collection. When problems of any kind interfere with the data-collection processes that populate its gauges, they show question marks in addition to the best available data. In this case, check that your systems and network are configured and working correctly.

5.2.0 5.2.1 5.2.2 5.2.3

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2-1

Concepts

Chapter 2 DMS-Admin Dashboard

These are the dashboard gauges.

NEW IN CISCO DMS RELEASE 5.2.3—The Failover Cluster gauge monitors your use, if any, of failover.

Note Sometimes, a monitoring gauge might leave out a value that you expect it to show. When this occurs, we mark any missing

values with a placeholder symbol ( ) to indicate which values we could not show.

Tip Until you install at least one license key, the DMS-Admin dashboard cannot retrieve data to populate its gauges.

Understand the Alerts Gauge

This gauge shows the total count of notification messages delivered in the past 1 hour.

Timesaver Click View Alerts to open the Alerts page.

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Chapter 2 DMS-Admin Dashboard

Understand the System Information Gauge

The System Information gauge:

• Tells you the installed release version of your DMM server software.

• Tells you the serial number of your DMM appliance.

• Measures free space and used space for:

–

The content partition on your DMM appliance hard drive.

–

The content partition on your Show and Share appliance hard drive.

Concepts

Understand the Status Gauge

Tip Refresh your browser to update the data that this gauge shows.

Have you set up the hardware and activated the separately licensed software features for server failover, Show and Share, and your DMPs?

If so, this gauge summarizes their current state in three summaries, side-by-side.

Digital Media Players

Show and Share Appliance

• Counts the total number of registered DMPs.

• Specifies how many DMPs were reachable or unreachable when this gauge loaded in your browser.

• States whether your Show and Share appliance was unreachable at any time in the past 1 hour.

(This release supports your use of only one Show and Share appliance.)

• Counts the number of Show and Share publishing operations that were pending or completed when

this gauge loaded in your browser.

Failover Cluster

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• NEW IN CISCO DMS 5.2.3—Indicates the status of Cisco DMS appliances in your failover cluster.

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Procedures

Timesaver Click...

• View All DMPs and DMP Groups to open the DMP Manager page.

• Go to Show and Share to open Show and Share.

• Manage Show and Share to open Show and Share Administration.

• View Failover Status to open the Failover Configuration page.

Understand the Licensed Features Gauge

This gauge lists software feature module licenses that are installed on your DMM appliance and describes constraints that your licenses impose.

Chapter 2 DMS-Admin Dashboard

Understand the Users Logged In Gauge

Counts the total number of users who logged in to your Cisco DMS appliances over the past 1 hour.

Timesaver Click View All Users to open the Users page in DMS-Admin.

Procedures

• View Dashboard Gauges, page 2-4

View Dashboard Gauges

Procedure

Step 1 Click the Dashboard tab.

Step 2 Stop. You have completed this procedure.

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