Cisco CTS-500, Unified Communications Manager Configuration Manual

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Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System

December, 2010

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Text Part Number: OL-21851-01

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Cisco Unified Communications M anager Configuration Guide for the Cisco TelePresence System

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Preface i

Contents i-i Objective i Audience i Document Organization ii Notices ii What’s New ii

Related Feature Documentation i-iii Prerequisites iv Additional System Information v Related Documentation ix

CONTENTS

Obtaining Documentation and Submitting a Service Request x

Configuring Cisco Unified Communications Manager for the Cisco TelePresence System 1-1

Contents 1-1 Overview 1-2 Logging into the Cisco Unified CM Administrator 1-2 Configuring the Options File 1-3 Adding a Cisco TelePresence Device 1-4 Creating a New Cisco TelePresence Device 1-5

Adding a New Phone as a Cisco TelePresence Device 1-5 Finding a Phone 1-5

Configuring a Ci sco TelePresence Device 1-6

Device Information 1-6 Protocol Specific Information 1-8 Certification Authority Proxy Function (CAPF) Information 1-9 MLPP Information 1-10 Product Specific Configuration Layout 1-10

Product Specific Configuration Layout Window 1-11

Optional Hardware 1-16

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Contents

Auxiliary Control Unit 1-18 Dial Plan Information 1-18 Directory Number 1-19 Global Location 1-19 Secure Shell Information 1-20 External CTS Log Destination 1-21 SNMP Configuration Parameters 1-23 SNMP Trap Receive Parameters 1-25 Managing SNMP MIBs and SNMP Traps 1-26

Saving Your Settings 1-26

Configuring Phone Security Profile Information 1-26

Adding a New Phone Security Profile for CTS 1-26 Configuring the Phone Security Profile 1-27

SIP Phone Securit y Profile Information 1-27 Phone Security Profile CAPF Informati o n 1-29 Parameters Used in Phone Field 1-30

Assigning a Directory Number to the Cisco TelePresence Device 1-30

Configuring th e Access Directory Number 1-31

Association Information 1-31

Configuring the Directory Number for the Cisco TelePresence Device 1-32

Directory Number Information 1-32 Directory Number Settings 1-33 AAR Settings 1-34 Call Forward and Call Pickup Settings 1-34 MLPP Alternate Party Settings 1-35 Line Settings for All Devices 1-35 Line X on Device X 1-36 Multiple Call/Call Waiting Settings on Device X 1-37 Forwarded Call Information Display on Device X 1-37

Assigning a Directory Number for the Shared-Line Cisco Unified IP Phone 1-38

Adding a New Directory Number 1-38 Configuring the Directory Number for a Shared Line 1-38

Directory Number Information 1-39 Directory Number Settings 1-39 Call Forward and Call Pickup Settings 1-39 MLPP Information 1-40

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Line X on Device X 1-40

Multiple Call/Call Waiting Settings on Device X 1-40

Forwarded Call Information Display on Device X 1-40 Configuring Addi tional Settings 1-40

Updating SIP Profile Media Ports 1-40

Where to Go Next 1-40

Configuring the Cisco Unified IP Phone for MIDlets 2-1

Contents 2-1 Important Notes 2-1 Configuring the Cisco Unified IP Phone 2-2

Adding a New Phone 2-2 Managing Cisco Unified IP Phones 2-3

Device Information 2-4

Protocol Specific Information 2-7

Certification Authority Proxy Function (CAPF) Information 2-7

Expansion Module Information 2-8

External Data Locations Information 2-8

Extension Information 2-10

MLPP Information 2-11

Do Not Disturb 2-11

Secure Shell Information 2-11

Product Specific Configuration Layout 2-11

Contents

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Configuring MIDlets 2-14

Uploading Files to the Cisco Unified CM TFTP Directory 2-14

Downloading Cisco TelePresence MIDlet Phone Application .jad and .jar Files from

Cisco.com 2-15

Uploading Cisco TelePresence MIDlet Phone Application .jad and .jar files to

Cisco Unified CM 2-15

Creating MIDlets IP Phone Service in Cisco Unified CM 2-16 Configuring the MIDlets IP Phone Inte rface 2-17

Setting Phone URL Parameters for MIDlets 2-18 Configuring a Remote Phone 2-18 Where to Go Next 2-20

Verifying and Troubleshooting the Cisco TelePresence System Configuration 3-1

Contents 3-1 Verifying Your Co nfiguration 3-1

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Contents

Troubleshooting Your Configuration 3-2 Managing Passwords 3-8

Resetting Your Cisco Unified CM Secure Shell Password 3-8 Resetting Administrator and Security Passwords 3-8 Resetting Your CTS Codec Password 3-9

Managing Phone Reset and Codec Connectivity 3-11

Information About Phone Reset 3-11 Resetting the Cis co Unified IP Phone 7970 Se ries 3-12 Synchronizing a Phone 3-12 Resetting the Cis co Unified IP Phone 7970 Se ries Factory Image 3-13 Restoring Connectivity to the Codec 3-13 Related Information 3-14

Managing Cisco Unified IP Phone Features 4-1

Contents 4-1 Changing the Cisco Phone User Interface Screen Background 4-1

Prerequisites 4-1 Checking for TFTP Service 4-2 Checking for Background Files 4-2 Adding Background Files to Cisco Unified Communications Manager 4-3 Setting Background Images on the Cisco TelePresence Phone 4-3

Managing the Speed-Dial Directory 4-4

Speed Dialing on the CTS Cisco Unified IP Phone 4-4 Adding Speed-Dial Numbers 4-4 Speed Dial User Options 4-5

Configuring MIDlets-Enabled Features 5-1

Contents 5-1 One Phone Per Office 5-1

Cisco Emergency Res ponder Overview 5-2 Enabling the One Phone Per Office Feature 5-2

Managing the Switch 5-2 Enabling One Phone Per Office 5-3

Monitoring the One Phone Per Office Feature 5-3 T1 Support Extended Reach 5-3 Quality Per Display - 720p (Lite) 5-4 Self View Control 5-5

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Self View Control Feature Behavior 5-5

Shroud Lights 5-5 Answering Calls 5-5 Dismissing Calls 5-6 Concurrent Feature Support 5-6

Related Self View Fe ature Information 5-6

Conference Control Protocol (CCP) VPN Security Solution 5-6

Related CCP VPN Featur e Information 5-6

Where to Go Next 5-7

Setting Up the Room to Use Cisco TelePresence Manager 6-1

Contents 6-1 Configuring Microsoft Messaging Software for Cisco TelePresence Manager 6-2

Prerequisites 6-2 Configuring Microsoft Exchange for CTS Manager 6-4

Downloading a Microsoft Exchange Certifi cate 6-4 Deploying Microsoft Exchange 2003 6-5 Deploying Microsoft Exchange 2007 and 2010 EWS 6-5

Migrating Microsoft Exchange Servers 6-9

Migrating from Exchange Server 2003 to 2007 6-9 Migrating From Exchange Server 2007 to 2010 6-11 Migrating from Exchange 2003 to Exchange 2007 or 2010 6-11

Contents

Configuring IBM Domino for CTS-Mana ger 6-12

Directory Assistance in a Domino Deployment 6-13

Configuring Ci sco Unified CM for Cisco TelePresence Manager 6-13

Prerequisites 6-14 Downloading a Cisco Un ified Communications Manager Certificate 6-15 Creating an Application User for CTS Manager 6-15 Adding CTS Endpoints and Cisco Unified IP Phone Devices 6-16 Configuring Ci sco Unified CM Server Names 6-17 Configuring the Options File 6-18 Adding a Cisco TelePresence Device 6-18 Downloading Device Packs 6-19

Installing the Device 6-19 Testing Cisco Unified CM with the Pre-Qualification Assistant 6-20 Where to Go Next 6-21

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Contents

MIBs, RFCs, and SNMP Trap Messages for the Cisco TelePresence System A-1

Contents A-1 CTS SNMP Trap Message Matrix A-1 Configuration Management Messages A-3 Peripheral Status Messages A-4 Event History Messages A-8 Trap Notification Messag es A-9 Cisco TelePresence Call (CTPC) MIBs A-9

Call Attributes MIBs A-10 Call Configuration Group MIBs A-11

CTPC Configuration Examples A-11 Call Information Group MIBs A-12 Call Receive and Transmit MIBs A-13 Cisco Unified Communications Manager Call MIBs A-13

Call Management Conne ction Status MIBs A-13

Call Management System Response Code MIBs A-14 Remote Device Type MIBs A-14 Codec Type MIBs A-15 Call Statistics Group MIBs A-15

CTPC Statistics Group MIB A-15

CTPC Statistics Objects and Tables A-16

CTPC Statistics S tream Type Table MIB A-17

CTPC Statistics S tream SourceTable MIB A-17 Call Event History Group MIBs A-19 Call Notification Group MIBs A-19

Call Statistics Trap Notification Examples A-19

Supported Call Stat es MIBs A-20 SNMP Objects Value Persistence A-21

SNMP Objects Value Persistence CLI A-21

SNMP Special Characters A-22

Satellite Li c en s es fo r th e Cis c o TelePresence System B-1

Contents B-1 Cisco TelePrese nce over Satellite Networks B-1

Supported CTS Devices B-2 Supported CTS Software B-2

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LOSSARY

Contents

Supported Satellite Bandwidth B-2

Satellite Security B-2 Ordering a Satellite License B-3 Loading a Satellite License on Cisco Unified CM B-3 Identifying the CTS Satellite Endpoints B-4 Enabling the Satellite Feature B-4

Product Specific Configuration Layout Help C-1

Contents C-1

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Contents

Preface

Revised: December, 2010, OL-21851-01

This preface contains the following sections:

• Objective, page i

• Audience, page i

• Document Organization, pag e ii

Objective

Audience

• Notices, page ii

• What’s New, page ii

• Prerequisites, page iv

• Additional System In forma tion, p age v

• Related Document atio n, pa ge ix

• Obtaining Documentation and Submitting a Service Request, page x

The Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System provides information to help you use the Cisco Unified Communications Manager (Cisco Unified CM) Administration interface to configure the Cisco TelePresence System (CTS).

This guide provide s inf or ma tion f or ne twork a dm ini stra tors who ar e respo nsi ble for co nfigurin g an d supporting Cisco Uni fied IP Phon es an d th e CTS. N et work e ngin eers, sy st em a dm inist rators, a nd telecom engineers use this guide to learn about an d administer the pl atform features. This guide re quires knowledge of telephony and IP networking tech nology.

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Contents

Document Organization

Information for using the Cisco Unified CM with the Cisco TelePresence System application are provided in the following chapters:

• Chapter 1, “Configuring Cisco Un ified Communica tions Manage r for the Cisco TelePresence

System”

• Chapter 2, “Configuring the Cisco Unified IP Phone for MIDle ts”

• Chapter 3, “Verifying and Troubleshooting the Cisco TelePresence System Configuration”

• Chapter 4, “Managing Cisco Unified IP Phone Features”

• Chapter 5, “Configuring MIDlet s-Enabl ed Featur es”

• Chapter 6, “Setting Up th e Room to Use Cisco TelePresence Manager”

• Appendix A, “MIBs, RFCs, and SNMP Trap Messages for the Cisco TelePresence System”

• Appendix B, “Satellite Licenses for the Cisco TelePresence System”

• Appendix C, “Pro duct Sp ec ific Configur ation L ayout Help”

• “Glossary”

• “Index”

Preface

Notices

Note Cisco Unified CM does not support the “$” (currency symbol) in system passwords. Cisco recommends

that you do not use the “$” symbol in any of your Cisco TelePresence passwords.

What’s New

The following fea tures ar e new:

• Conference Control Protocol (CCP) VPN Security Solution, page ii

• OBPT Cisco TelePresence WebEx OneTouch Interoperability, page iii

• Self View Control, page iii

Conference Control Protocol (CCP) VPN Security Solution

This feature allows an administrative domain that is hosting a Business-to-Business (B2B) conference to configure its Cisco TelePresence Multipoint Switch (CTMS) using a specific URL structure. This URL structure al lows the CCP HTTP traffic of participating CTS endpoints to be routed h op by hop across one or more service provider (SP) HTTP proxies to reach the correct CTMS.

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Preface

Note This feature is only active if the enterprise configuration file on the Cisco Unified Communications

Manager TFTP server is co nfigured. I f t her e i s n o T FT P c onfigura tion file pr ese nt o n the syst em, conference control uses the Internet model (free path).

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This feature cannot be configured while in an active Cisco TelePresence call.

See Chapter 2, “Configuring the Cisco Unified IP Phone for MIDlet s,” for more information about configuring th e TFTP se rv er. See also the “Conference Control Protocol (CCP) VPN Security Solution”

section on page 6.

OBPT Cisco TelePresence WebEx OneTouch Interoperability

The Cisco TelePresence WebEx OneTouch bridging feature integrates the Cisco WebEx conferencing server with Cisco Telepresence multipoint meetings. Cisco Telepresence callers use

One-Button-to-Push (OBTP) technology to conn ec t t o me et ings. To begin using Cisco TelePresence

WebEx OneTouch on your Cisco TelePresence System ( CT S), yo u m ust con figure th e foll owing in Cisco Unified CM:

Contents

• Configure the SIP trunk f or rou ting C i sco WebEx audio calls from t he SIP to t he C TM S.

• Add a route pattern for the Cisco WebEx OneTouch audio number and point it to the

Cisco TelePresence Multipoint Switch (CTMS) SIP tru nk.

• Manage the TFTP profile for the Cisco TelePresence endpoint.

• Ensure that TFTP profile has the me eting room name co nfigured.

For information about co nfiguring the Ci sco WebEx OneTouch solution, see the Cisco TelePresence

WebEx OneTouch for Cisco TelePresence Configuration Guide .

Self View Control

The Self View feature allows you to view how you w il l be see n by o ther s i n a Ci sco TelePresence meeting before the mee ting begins. B y touching t he Self View softkey on your CTS Cisco Unified IP phone while the CTS is idle, you can see a mirror image of your room for a specified amount of time, as configured in the “ Max im um Se lf View Time (in seconds)” field in t h e Pr oduct Sp ecific Configuratio n

Layout fields for your system in the Cisco Unified CM Administration interface. See the “Self View Control” section on page 5for more information about this feature.

See also Notes About Auxiliary Control.

Idle Display Yes Selects th e idle scre en on the phon e inte rface whe n CTS is idle. Cho ices are :

• Default Detailed (default)

• Manual

• Directory

• Favorites

• Default Simple

CTS Auto Answer Yes Allows the CTS endpoint to overrid e the Cisco Unified CM DN settings on a shared

line. Choices are:

• Follow CU CM DN Settings (default)—

–

Internal calls are set to Auto Answer or No Auto Answer

–

External calls are set to No Auto Answer

Note When uploading Cisco U nified CM software, the Ci sco U nified IP Phone

must be configured so that CTS Auto Answer is turned off. This enables the CTS to answer the call instead of the phone.

• CTS Override - Auto Answer All—Sets Auto Answer on for both internal and

external calls regardless of the DN configura tion.

• CTS Override - Auto Answer Internal O nly—Sets Au to Answer on for inte rnal

calls regardless of t he DN co nfigur ation.

• CTS Override - Auto Answer External Only —Sets Auto Answer on for external

calls regardless of t he DN co nfigur ation.

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Note Turn Auto Answer off on the CTS and the phone to use the One Phone Per

Office feature.

Note Auto Answer is set to No by default on the CTS 500 32 .”

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Configuring a Cisco TelePresence Device

Table 1-4 Product Specific Configuration Layout (continued)

Field Required ? Description

Advertise G.722 Codec Yes Wideband Codec. Indicates whethe r Cisco Telepresence endpoin ts will ad vertise

the G.722 audio co de c to C is co Un ified CM. When ena bl ed, pr ef er en ce is given to this audio codec.

Choices are:

• Use System Default (default)—This CTS will defer to the setting specified in

the enterprise parameter, Advertise G.722 Codec

• Disabled—This CTS will not advertise G.722 to Cisco Unified CM

• Enabled—This CTS will advertise G.722 to Cisco Unified CM

See the Configuring Wideband Codec section of the Cisco Unified IP Phone 7931G

Administra tio n Gui de fo r Ci sco Un ifie d Com mun ica tio ns Manage r 6.1 (3) ( SCC P)

for more infor mat ion abo ut th e G.72 2 c od ec.

Table Microphone Coun t (CTS 1100, CTS 1300 )

External SYSLOG Address — Configures the external syslog address. Allowed values: Syslog address format can

Yes Number of microphones tha t are available. Select a num ber from th e drop- down

menu.

Note See the “Setting Up the Microphones” section of the Cisco TelePresence

System 1300 Assembly, First-T ime Setup, and Field-Replaceable Unit Guide

for more informa tio n.

be either:

• host

• host:port

Host is either a hostname or IP address (up to 60 characters long). Port is a number between 0 and 655 35. De fault is 514 .

Alternate Cisco Unified CM for Directory Look up

Cisco TelePresence Recording Server Address

Maximum Self View Time (in seconds)

— Configures the alter nate Cisco Unified CM IP ad dress that th e CTS should query i n

the directory. Maximum length: 64.

Note Cisco Unified CM Release 7.x and later releases only.

— Configures the address (IP address or DNS name) of t he Cisco TelePresence

Recording Server (CTRS). Maximum le ngth: 64.

— Leave the default setting.

Note Camer a loopback is always in self view or flipp ed mode.

See the “Self View Control” section on page 5-5 f or information about using the Self View feature.

Check Boxes

Enable Audio Echo

Yes Check this box to enab le audi o echo cance llati on in the CTS. Default is True.

Cancellation (AEC) Enable Call Termination

Yes Check this box to enable the a r in g ton e at the ter mi na tion of a ca ll. Default is True.

Ring

Optional Hardware

Presentation C odec — Box is un-checked by default.

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Configuring a Cisco TelePr esence Device

Table 1-4 Product Specific Configuration Layout (continued)

Field Required? Description

A/V Expansion Box — Box is un-checked by default. Auxiliary Contro l Uni t — Box is un-checked by default.

Optional Hardware

Click the appropriate check boxes if the following optional hardware devices are installed:

• Presentation Codec

• A/V Expansion Box (audio/video extension unit)

• Auxiliary Control Unit

Note This parameter must co rrectly reflect how your system is configured. A ny discrepan cy will cause the

CTS to function improperly. See the “Pro duct Sp eci fic Configuratio n L ayout ” se ct ion on pa ge 1-10 to find the default values for your system.



Some check boxes will not appear for so me device types. The CTS 1100 and the CTS 1300 u se the Auxiliary Control Unit by default, for example, so these boxes are automatically checked.

See the Cisco T elePresence Hardwar e Options and Upgrade Guide for more information about installing and maintaining optional hardware.

Figure 1-2 and Figure 1-3 show add ition al fe atu res tha t y ou can ma nage f rom t he Prod uc t Spe cific

Configuration Layout window:

• Auxiliary Control Unit, page 1-18

• Dial Plan Information, pa ge 1-18

• Directory Number, page 1 -19

• Global Location, page 1-19

• Secure Shell Information, page 1-20

• External CTS Log Destinatio n, page 1-21

• SNMP Configuration Parameters, page 1-23

• SNMP Trap Receive Parameters, page 1 -25

• Managing SNMP MIBs and SNMP Traps, page 1-26

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Chapter 1 Configuring Cisco Un if ied Com m unications Manager for the Cis co TelePresence System

Figure 1-2 Product Specific Configuration Layout - Example 1

Configuring a Cisco TelePresence Device

Figure 1-3 Product Specific Configuration Layout - Example 2

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Configuring a Cisco TelePr esence Device

Auxiliary Control Unit

Required if installed. Select the appropriat e option for Auxiliary Control Uni t Power Control:

• On with calls only. See Notes About Auxiliary Control.

• On with display settings

• On all the time

See the “Product Specific Configuration Layout” section on page 1-10 to find the default va lues for yo ur system. See also the Cisco TelePresence Hardware Options and Upgrade Guide f or mo re i nf orm atio n about hardware options.

Note The CTS 1100 and the CTS 1300 use the Au xiliary C ontrol Unit by default.

Notes About Auxiliary Control

• Auxiliary Video Input—On some systems auxiliary video input may be displayed on the primary

65-inch main scre en even wh en t he a ux ilia ry LC D displ ay is powered off or is disc onn ect ed f rom the presentati on co de c.

Chapter 1 Configuring Cisco Unified Communications Manager for the Cisco TelePresence System

Ensure that the Auxiliary LCD display is powered on and connected at all times. If the display has a setting to power off automatically after a certain number of minutes of inactivity, d isable that feature to en sur e th at the disp lay st ay s powered on and c onnec ted . See your L CD us er m an ual.

• Auxiliary Power Control: On With Calls Only—On some systems when Power Control is

configured for “On with calls only” an d there is an Auxiliary HDMI port connec ted (Acti ve Di splay or Projector), the lights will remain on for 5 minutes after the call has been terminated. If no Auxiliary HDMI port is in use, the lights will go off immediately.

Dial Plan Information

Provide dial plan information for the Cisco TelePresence device using the descriptions in Table 1 -5. Click Save to save your settings.

Tip On ly num eric valu es are allowed.

Table 1-5 Cisco TelePresence Dial Plan Information

Field Required? Description

Site Access Code — Specifies the access code of this site (cluster). Maximum field length is 6. Inter Site Access Code — Specifies the access code to dial another site (cluster). Maximum field length is 6. Off-Net Access Code — Specifies the access code to dial outside of the network (PSTN). Maximum field

length is 3. National Dialing Digits — Specifies the digits dialed to place a national call. Maximum field length is 6. International Dialing Digits — Specifies the digits dialed to plac e an inter n atio nal ca ll. Ma xi mum field length is 6.

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Directory Number

Provide directory number info rmation for the Cisc o TelePresence device using the descriptions in

Ta ble 1 -6. Cl ick Save to save your settings.

Tip Only numeric values are accepted.

Table 1-6 Cisco TelePresence Directory Number

Field Required ? Description

Country Code — Specifies the country code fo r this site. Ma ximum field leng th is 4. Area Code — Sp ecifies the a rea co de for thi s site. Maxi mum field leng th is 6. Local Number — Specifies the subscriber number of this Cisco TelePresence endpoint. Maximum

field length is 15.

Global Location

Provide global location i nformat ion for th e Cisco TelePresence device using the descripti ons in

Ta ble 1 -7 as a guide. Click Save to save your settings.

Table 1-7 Cisco TelePresence Global Location

Field Required ? Description

Latitude — Indicates the site’s latitude. The format for this field is as follows: dd mm ss P

• dd—Degrees. Values are 0 to 89.

• mm—Minutes. Values are 0 to 59.

• ss—Seconds (optional). Values are 0 to 59.

• P—Direction. Values are N (north) or S (s outh) .

Maximum field length is 15 char act ers.

Longitude — Indicates the site’s longitude. The format for this field is as follows: ddd mm ss P

• ddd—Degrees. Values are 0 to 179 .

• mm—Minutes. Values are 0 to 59.

• ss—Seconds (optional). Values are 0 to 59.

• P—Direction. Values are E (east) or W (west).

Maximum field length is 15 char act ers.

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Configuring a Cisco TelePr esence Device

Secure Shell Information

Figure 1-4 shows the Secure Shell (SSH) Information window.

Figure 1-4 SSH Information Window

Using the information in Table 1-8 a s a g uide , provide a use r name and pa ssword f or t he SSH acco unt that will be used to access the command line interface (CLI) and the Cisco TelePresence Web Administration interface. Click Save to save your settings.

Chapter 1 Configuring Cisco Unified Communications Manager for the Cisco TelePresence System

Table 1-8 Cisco TelePresence Secure Shell Settings

Field Required? Setting

Secure Shell Admin User Yes Username for the Secure Shell account. Used for SSH access and to access

the Cisco TeleP rese nce ad minis trat io n interf ace. Cisc o T e chni cal Assi stanc e Center (TAC) uses secure shel l f or trou bles hoot ing a nd debuggin g. Cont act TAC for further assistance. De fault us er na m e is admin.

• Maximum field length is 64 characters.

• Minimum field length is 6 characters. Tip Use rnames and passwords can conta in upper and lower case

alphanumeri c charac ters and the under score and dash ch arac ters. User names cannot start with a - (dash) or _ (underscore) and cannot use the following names: apache , daemon, nobody, operator, or shutdown.

Note Supports CLI Multiple Level Access (MLA).

Secure Shell Admin Password Yes Password for the SSH account to be used for SSH access and to access the

Cisco TelePresence Web Administration interface. Defau lt password is cisco.

• Maximum field length is 64 characters.

• Minimum field length is 6 characters.

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Table 1-8 Cisco TelePresence Secure Shell Settings (continued)

Field Required? Setting

SSH Admin Life Yes Sets the password expiration duration to ens ure that the system is pr otecte d SSH Helpdesk User Yes SSH Helpd esk Password Yes SSH Helpdesk Life Yes

when using Cisco TelePresence Command Line Interface (CLI). You must periodically update thi s pa ssword. See Figure 1-4 to see updated SSH fields that are used t o upd ate your pa ssword.

Password expiration can be set to have a value between 0 and 365. A setting of 0 disables password ag ing. De fault is 60 da ys. U nless t he c on figured l ife has been disabled (by being set to 0), password age is set to have 2 days remaining in the following situations:

• New installations and factory resets.

• Software upgrades (if the password age is less than the configured age).

• Password recovery (using the pwrecovery command).

An on-screen wa rnin g m ess age is se nt t o th e C LI use r wh en 1 4 d ay s re ma in on the current password, and so on until the password expires. If the password is allowed to expire, the system ignores the CLI login attempt and the user cannot access the system unless a new password is cre ated by entering information in the Secure Shell I nfo rma ti on window.

External CTS Log Destination

This subsection com prise s six field s. Th e first fo ur configur e the CTS t o “pu sh” the capt u red l ogfile to a remote server:

• External CTS Log Address

• Protocol

• External CTS Log User Name

• External CTS Log User Password

The second two fields configure the CTS to automatically capture logs on a periodic basis:

• Log Period

Save your changes by clicking Restart. This enables the updated configuration to be read, applied to the CTS, and then Calling Service is restarted

. Alternately you ca n click Re s e t, which causes the CTS to reboot.

On startup, the CTS reads the Cisco Unified CM configuration and applies any changes.

See the Cisco TelePresence System Command-Line Interface Reference

Guide for more information.

Note CLI Multiple Level Access (MLA)— Helpdesk user has limited

access to the CLI, no set commands are allowed.

• Log Start Time

Note These two sets of fields can be configured independently of each other.

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Enter external CTS log ad dress info rmation into the f i elds usin g the infor mation i n Tabl e 1-8 as a guide. Click Save to save your settings.

Table 1-9 Cisco TelePresence External CTS Log Destination Settings

Field Required? Setting

External CTS Log Address

Protocol

— Configures the external CTS logging addre ss. If popula ted, whe n CTS logs

are generated, a copy of the lo gs will be sent to this address u sing the selected protocol. You may append a destin ation path to the ad dress of the re mote machine.

Address format can be ei ther :

• host

• host:port

Host is either a hostname or IP address (up to 60 characters long). Port is a number between 0 and 65535 . Default is 514.

Yes Selects the proto col to be used to transfe r the CTS logs to the Lo gging

Destination. Choos e from the following:

• SCP (default)

External CTS Log User Name

External CTS Log User Password

Log Period

Log Start Time

• SFTP

• FTP

— Configures the external CTS logging user na me.

Maximum length: 64

— Configures the external CTS logging user password. Password is write on ly.

Maximum length: 64

Yes The frequency with which the system will automatically generate external

CTS log information. Choose from the following:

• Never (default)

• Once per Day

• Once per 3 Days

• Once per Week

— Indicates the time of day the TelePresence will generate logs. The value

should be in a 24 hour format. Whe re 00:00 is the beginning of the day and 23:59 is the end of the day . Leavin g this field blank will turn of f the automatic logging function.

Maximum length: 5

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SNMP Configuration Parameters

Using the information in Table 1-10 as a guide , provide the re quire d Simple Ne twork Ma na geme nt Protocol (SNMP) configuration pa rameter s for accessi ng the SNMP server that i s associate d with the Cisco TelePresence device. Figure 1-5 shows the SNMP Configuration Parameters screen.

Note See Appendix A, “MIBs, RFCs, and SNMP Trap Messages for the Cisco TelePresence System” for more

information about mana ging your SN MP configuration . 



Passwords in SNMP parameter fields can only be 32 ch arac ters in lengt h.

Figure 1-5 SNMP Configuration Parameters

Configuring a Cisco TelePresence Device

Note All SNMP fields are marked to reflect the applicable SNMP version.

Table 1-10 Cisco TelePresence SNMP Configuration Parameters

Field Required? Setting

Enable SNMP Yes Enables or di sabl es SNM P on the C TS. SN MP must b e en ab led fo r th e

Cisco TelePresence system to support SNMP. Options include the following:

• Disabled (default)

• Enabled (v3)

• Enabled (v3/v2)

• Enabled (v2c) Note SNMP username is automatically configured by the system as

“admin.”

SNMP (v3) Securit y Level Yes Level of securi ty supp orte d by the SNMP user. This field is only used for

SNMP v3. Choose from the following security levels:

• (v3) Authentication, No Privacy

• (v3) Authentication, Privacy

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Table 1-10 Cisco TelePresence SNMP Configuration Parameters (continued)

Field Required? Setting

SNMP (v3) Auth. Algorithm Yes Authentic ation algorithm supported b y the SNMP user. This field is only used

for SNMP v3. Choose from the following algorithms:

• MD5—Message-Digest algorithm 5

• SHA—Secure Hash Algorithm

SNMP (v3) Auth. Password Yes SNMP administration user authentica tion password used to gain access to the

SNMP v3 server associated with the Cisco TelePresence system. Default password is snmppassword.

• Maximum field length is 32 chara cters.

• Minimum field length is 8 characters.

SNMP (v3) Privacy Algorithm Yes Privacy algorithm supported by the SNM P u ser. This field is only used fo r

SNMP v3. Choose from the following privacy algorithms:

• DES—Data Encryption Standard

• AES—Advanced Encryption Standard

SNMP (v3) Privacy Password Yes SNMP administration privacy password used to gain access via SNMP v3 on

the Cisco TelePresence system. Default password is snmppassword.

• Maximum field length is 32 chara cters.

• Minimum field length is 8 characters.

SNMP System Location Yes SNMP System Location associated with this Cisco TelePresence system.

Maximum field length is 64 chara cters. Default is Location.

SNMP Syst em Co nt act Yes Name of the S NM P sy st em cont a ct as s ocia te d w i th th i s Ci sc o TelePresence

system. Maximum field length is 64 characters. Default is Contact.

SNMP (v2c) Commu nity R ea d Only

Y e s SNMP community stri ngs authe nticate acc ess to MIB objects an d functi on as

embedded pa ssword s. Read-o nly gi ves r ead access to authori zed mana gement stations to all objects in the MIB except the community strings, but does not allow write access. This field is only used for SNMP v2c.

Default is readonly.

SNMP (v2c) Commu nity R ea d Write

Y e s SNMP community stri ngs authe nticate acc ess to MIB objects an d functi on as

embedded passwords. Read-wr ite gives read and write acc ess to auth orized management stations to all objects in the MIB, but does not allow access to the community stri ng s. This field is o nl y us ed f or SNMP v2c .

Default is readwrite.

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SNMP Trap Receive Parameters

Table 1-11 lists the preset SNMP trap receiver parameters that are associated with the

Cisco TelePresence device.

Note Using the information in Table 1-11 as a guide , you c a n s et u p to five trap destin ati ons .

Table 1-11 Cisco TelePresence SNMP Trap Receiver Parameters

Field Required? Setting

SNMP Trap Receiver 1

SNMP (v3) Trap Re ce iver Address

SNMP (v3) Trap Username — SN MP v3 only. Username used to access the system wher e SNMP tra ps are

— IPV4 IP address or hostname of the SNMP trap receiver (the remote SNMP

system) where SNMP tr ap s wil l be sent. M aximum field l ength i s 64 characters.

received. Maximum field length is 32 characters. Username must begin with a letter.

Note You ca nnot us e “admi n” as an SNMP tr ap user name.

SNMP Security Level Ye s SNMP v3 only. Level of security supported by the SN MP Trap Rece iver.

Possible field values are:

• (v3) No Authen tica tion, N o Privacy (default)

• (v3) Authentication, No Privacy

• (v3) Authentication, Privacy

• (v2c) Notificati on

SNMP (v3) Auth. Algorithm Yes SNMP v3 only. Choose from the following authenticated algorithms:

• MD5—Message-Digest algorithm 5

• SHA—Secure Hash Algorithm

SNMP (v3) Auth. Password Yes SNMP v3 only. Password used to gain access to the SNMP server associated

with the Cisco TelePresence system. Default password is snmppassword.

• Maximum field length is 32 characters.

• Minimum field length is 8 characters. Note Each algorithm requires different privacy and authentication

passwords.

SNMP (v3) Privacy Algorithm Yes SNMP v3 only. Choose from the following privacy algorithms:

• AES—Advanced Encryption Standard

• DES—Data Encryption Standard

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Table 1-11 Cisco TelePresence SNMP Trap Receiver Parameters (continued)

Field Required? Setting

SNMP (v3) Privacy Password Yes SNMP v3 only. Default password is snmppassword1.

• Maximum field length is 32 characters.

• Minimum field length is 8 characters. Note Each algorithm requires different privacy and authentication

passwords.

SNMP(v2c) Community String Y es Community string supported by the Trap Receiver. This field is only used for

SNMP v2c. Default is communi tyStri ng. M a ximu m le ngt h: 6 4

Managing SNMP MIBs and SNMP Traps

See “MIBs, RFCs, and SNMP Trap Messages for the Cisco TelePresence System” for information about managing SNMP MIBs and Traps.

Saving Your Settings

When you have finished mak ing ch ange s to th e para met ers i n the Phone C onfigurat ion wi ndow, click Apply Config then Save. The Apply Configuration In for matio n window app ears showing the s elect ed device name.

Note You must save the configuration before continuing. When you click Apply Config, the device might go

through a restart. When restart is initiated, connected calls will be preserved but calls in progress may be dropped.

Configuring Phone Security Profile Information

This section describes how to create and configure a phone security profile for a Cisco TelePresence device using Cisco Unified C M. T his sect ion co ntai ns the f ol lowing task s:

• Adding a New Phone Securi ty Pr ofile for CTS, pa ge 1 -26

• Configuring the Phone Sec urity Pro file, pa ge 1- 27

Adding a New Phone Security Profile for CTS

To add a new phone se cu rity p rofile fo r CTS, fol low these ste ps:

Step 1 Log in to the Cisco Unified CM Administration interface. Step 2 Choose System > Security Profile and click Phone Security Profile. Step 3 Click the Add New button at the bottom of the window. The Phone Security Profile Configuration

window appears.

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Step 4 From the Phone Security Profile Type drop-down menu, choose the phone type. Step 5 Click Next. Step 6 From the Select the phone sec urity profile proto col drop- down menu, choose SIP. Step 7 Click Next. The Phone Security Profile Configuration window appears containing you r Produc t Type

and Device Protocol selections.

Step 8 Proceed to Configurin g the Phone Security Profile to complete the remaining tasks on the Phone Security

Profile Configuration page.

Configuring the Phone Security Profile

Before You Begin

In the Phone Security Profile Configuration win dow, verify your Product Type and Device Protocol settings:

• Phone Type—Cisco 7970 or Cisco 7975

Configuring Phone Security Profile Information

• Device Protocol—SIP

Procedure

Proceed to the following configuration tasks:

• SIP Phone Security Profile Information, page 1-27

• Phone Security Profile C APF In forma ti on, pa ge 1-2 9

• Parameters Used in Phone Field, page 1-3 0

SIP Phone Security Profile Information

If you selected SIP as the device protoc ol, follow these steps:

Step 1 From the Cisco U nified CM Ad mini stra tion in terfac e, C hoos e System > Security Profile and click

Phone Security Profile.

Step 2 Search for a Phone Se curi ty Prof ile using the se arch featu res or fol lo w th e steps in Adding a New Phone

Security Profile for CTS.

Step 3 Enter configuration i nfor ma tion o n t h e Phon e Sec uri ty Pr ofile Inf orm ati on page usi ng the inf orm ation

in Table 1-12 as a guide.

Step 4 Click the Save button to save your settings.

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Table 1-12 SIP Phone Security Profile Information Fields

Field Required Setting

Name Yes Enter a name for the security profile.

When you save the new profile, the name displays in the Device Security Profile drop-down list bo x in the Phone C onfigurati on window for the phone type and pr otoc ol.

Tip Incl ude the device mod el and prot ocol in the securi ty profile

name to help y ou find the co rrec t profile wh en yo u ar e

searching for or up datin g a p rofile. Description — Enter a description for the security profile. Nonce Validity Time Y es Enter the number of minutes (in seconds) that the non ce value is valid.

The default value equal s 600 (1 0 m i nute s). W he n t he tim e expi res, Cisco Unified CM generates a new value.

Device Security Mode Yes Choose Encrypted from the dro p-d own men u (rec omm ende d) .

By selecting Encrypted, Cisco Unified CM provides integrity, authentication, and encryption for the phone. A TLS connection that uses AES128/SHA opens for signaling, and SRTP carries the media for all phone call s on al l SRTP-capable SIP hops .

Note The Media is Encrypted icon (closed lock) is displayed on the

screen only when the De vice Security mode is set to encrypted

and cluster security mode is set to 1 (mixed mode).

To configure and verify cluster security mode, see the Veri fying th e Cisco U nified C ommuni ca tions M ana ger

Security Mode section of the Cisco TelePresence Security

Solutions Guide.

Additional Device Security Mode field choices:

• Non Secure—No security features except image authentication

exist for the phone. A TCP connection opens to Cisco Unified CM.

• Authenticated—Cisco Unified CM provides integrity and

authentication f or the phone . A T LS c onne ctio n th at use s NULL/SHA opens.

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Table 1-12 SIP Phone Security Profile Information Fields (continued)

Field Required Setting

Transport Type Yes When Device Secur ity M ode is Non Se cu re, ch oose o ne of th e

following options from the dro p-down list box (n ot a ll optio ns m a y display):

• TCP—Choose the Transmission Control Protoco l to ensure th at

packets get received in the same order they are sent. This protocol

ensures that no packets get dropp ed, but the protoc ol does not

provide any security.

• UDP—Choose the User Datagram Protocol to ensure that packets

are received quickly. This protocol, whic h can drop packets, doe s

not ensure that pack ets ar e received in the order that they are sent.

This protocol do es not pr ovide any se cur it y.

• TCP + UDP—Choose this opti on if you w ant to use a combinat ion

of TCP and UDP. This option does not provide any security.

When Device Security Mode is Authenticated or Encrypted, TLS specifies the Transport Type. TLS provides signaling integrity, device authentication , an d s ig na lin g enc ry pti on (enc ry pted m ode o nly) fo r SIP phones.

Note If Device Securi ty Mode c annot be c onfigured in the profile,

the transport type specifies UDP. Enable Digest A uthe ntic ati on — Not supported on CTS devices. Leave this box un ch ec ked. TFTP Encrypted Con fig — When this box is c hecked , Cisco Uni fied CM enc ry pts p hon e

downloads from the TFTP server. This option exists for Cisco pho nes only.

Tip Cisco recommends that you enable this option and configure a

symmetric key to s ecu re dig es t cr ed en tia l s a nd a dmin is tr ative

passwords. Exclude Digest Credentials in

Configuration File

— When this box is ch ecked, Cisco Unified CM omits digest credentials

in phone downloads fr om the TFTP server. This option exists for Cisco Unified IP SIP Phone model s 7 905 , 7912 , 794 0, and 796 0 onl y.

Phone Security Profile CAPF Information

To configure the Phone Security Profile CAPF Information fields, follow these steps:

Step 1 Enter Phone Security Profile CAPF Information using the information in Table 1-13 as a guide. Step 2 Click the Save button to save your settings.

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Table 1-13 Phone Security Profile CAPF Information

Field Required Setting

Authentication Mode Yes Choices are:

• By Null String

• By Existing Certificate (precedence to LSC)

• By Existing Certificate (precedence to MIC)

Key Size (Bits) Yes Choices are:

• 512

• 1024

• 2048

Note These fields are related to the CAPF Information settings on the Phone Configuration page.

Parameters Used in Phone Field

To configure the Parameters Used in Phone Field, follow these steps:

Step 1 Enter the SIP Phone Port information using the information in Table 1 -14 as a gui de. Step 2 Click the Save button to save your settings.

Table 1-14 Parameters Used in Phone Field

Field Required Setting

SIP Phone Port Yes This setting applies to SIP phones that are using UDP transport.

Enter the port number for Cisco Unif ied SI P IP Phones that are u sing UDP to listen for SIP messages from Cisco Unified CM. The default setting equals 5060.

Phones that are using TCP or TLS ignore this setting.

Assigning a Directory Number to the Cisc o Tele Presence Device

This section describ es how to assign a d irector y nu mber to t he Ci sco TelePresence device that you just created in the “Creating a New Cisco TelePresence Device” section on page 1-5.

Perform the following tasks in the Cisco Unified CM Administration interface:

• Configuring the Access Dir ector y Nu mber, page 1 -31

• Configuring the Directory Number for the Cisco TelePresence Device, page 1-32

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Configuring the Access Directory Number

To configure the Access Dire cto ry number, follow these steps:

Step 1 Log in to the Cisco Unified CM Administration interface. Step 2 From the Device drop-down menu, select Phon e. The Find and List Phones Page appea rs contai ning a

list of configured phon es.

Step 3 If a list of con figured pho nes is not d isplay ed , cli ck t h e pl us sign (+) under Find and List P hones.

To find all phones that are regis tered i n the da tab ase, fo llow thes e step s:

a. Choose Device Name from the list o f fields . b. Choose “is not empty” from the list of patterns. c. Click Find.

d. Choose the appropriate search pattern for your text search (for example, “Begins with”). e. Enter your se arch text in th e Fin d fi eld .

Step 4 Locate and click the Cisco T ele Presence d e vice y ou just cr eated in “Cre ating a Ne w Cisco T elePresen ce

Device” section on page 1-5. The Phone C onfiguration w indow appe ars.

Step 5 In the Association Information box on the left side of th e scre en, cl ick Add a new DN.

Tip Us e the device MAC address to help you determine wh ich line to select . The MAC address is also used

as a device number (represen ted by X in this document) for the settings in the Directory Number Configuration window.

The Directory Number Con figurati on window appears .

Step 6 Proceed to the “Configuring the Directory Number for the Cisco TelePresence Device” section on

page 1-32 to configure setti ngs in the D irector y Number Con figuration w indow.

Association Information

To modify button from th e Phone Con figuratio n wind ow, follow these steps:

Step 1 Click Modify Button Items on t he left si de of the Phone Configuratio n w ind ow. The Reorder Phone

Button Configuration window appear s.

Step 2 Use the arrows to update button associations. Step 3 Click Save to save your settings.

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Configuring the Directory Number for the Cisco TelePresence Device

Note You must restar t your system af ter you have completed th e configurati on tasks in this section.

Use the information in the follo wing sections to co nfigure the d irectory number in t he Directory Number Configuration window. When you have finished entering configuration information , click Save and follow the prompts to restart the system.

• Directory Number In forma tio n, pa ge 1 -32

• Directory Number Setting s, page 1-33

• AAR Settings, page 1 -34

• Call Forward and Call Pickup Settings, pag e 1-34

• MLPP Alternate Party Settings, page 1-35

• Line Settings fo r All Devices, p ag e 1-3 5

• Line X on Device X, page 1-36

• Multiple Call/Call Waiting Settings on Device X, page 1-37

• Forwarded Call Informa tion D isplay on Device X, pa ge 1-3 7

Directory Number Information

Use the information in this section to assign a meeting room name and unique room phone number. The room name and ph one nu mbe r app ea rs on t he C isco WebEx OneTouch Participant list when you r meeting is Cisco WebEx-enabled.

To configure settings in the Directory Number Information box, follow these steps:

Step 1 If you have not already d one so , cli ck Add a new DN in the Association Information box to open the

Directory Number Configuration win dow.

Step 2 Enter the directory information using the information in Table 1-15 as a guide.

Table 1-15 Cisco TelePresence Device Directory Number Information

Field Required? Setting

Directory Number Yes Phone number for the Cisco TelePresence device.

Route Partition — Select from the drop-down menu or leave the default,

Description — Optional. Enter a device description. Alerting Name Yes En ter the C TS meeti ng room na m e. ASCII Alerting Name — Optional. Enter the ASCII alerting name.

Note To use Cisco WebEx features, the phone number

that is entered in Cisco Unified CM administration must be configured in full, including the country code, and must exactly match the phone number that is entered in the CTMS administration Dial In Number field.

<None>.

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Step 3 Make sure that the check box at the bott om of the D irector y Numbe r Infor mation sec tion is marked as

indicated:  Active: Checked

Step 4 Click Save to save your settings.

Directory Number Settings

The fields described in Table 1-16 are left unchang ed in the Directo ry Numb er Se ttings box:

Table 1-16 Cisco TelePresence Device Directory Number Settings

Field Required? Setting

Voice Mail Profile — < None> Calling Search Space — <None> Presence Group Yes Leave the default setting. User Hold MOH Audio

Source Network Hold MOH A udio

Source

Auto Answer Yes Leave the default setting.

—<None>

Additional drop-down menu choices:

• Auto Answer Off Note Set Auto Answer Off to use the One Phone Per

Office feature.



Optionally, you can set Auto Answer Off and instead configure the Product Specific

Configuration Layout “CTS Auto Answer” setting

to have the CTS pick up the ca ll. T hi s may be desired if you want to use the Cisco Unified IP Phone speakerphone.

• Auto Answer with Headset

• Auto Answer wi th Sp eaker phon e Note To assign a dire ctor y num ber for the sh are d-li ne

Cisco Unified IP Phone, selec t Auto Answer with Speakerphone. See the “Assign ing a Direct ory

Number for t he Sh ar ed -Li n e C is co Un ified I P Phone” section on page 1-38 .

Note If the call is connected as audio only, verify that the

following check-boxes are checked: 



—Disable Speaker pho ne  —Disable Speakerpho ne and Head set

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AAR Settings

The fields described in Table 1-17 are left unchanged in the AAR Settings box:

Table 1-17 Cisco TelePresence Device AAR Settings

Field Required? Setting

AAR —

Note Check the box to retain the current destination information in the call forwarding history.

Call Forward and Call Pickup Settings

Voice M ail

Check the box to select.

AAR Destination Mask

AAR Destination Mask details.

AAR Group

Leave the default setting in the drop-down menu.

The fields described in Table 1-18 are left unchanged in the Call Forward and Call Pickup Settings box:

Table 1-18 Cisco TelePresence Device Call Forward and Call Pickup Settings

Field Required? Setting Calling Search Space Activation Policy

—

Calling Search Space

Use System Default. Additional drop-down menu choices:

• With Configured CSS

• With Activating Device/Line CSS

Forward A ll —

Voice M ail

Check the box to select.

Destination

Destination details.

Calling Search Space

Leave field as <None>.

Secondary Calling Search Space for Fall Forward

Forward Busy Internal — Forward Busy External — Forward No Answer

—

Internal Forward No Answer

—

Voice M ail

Check the box to select.

Destination

Destination details.

Calling Search Space

External

Leave field as <None>.

Forward No Answer

—

External

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Table 1-18 Cisco TelePresence Device Call Forward and Call Pickup Settings

Field Required? Setting

Forward No Cover ag e Internal

Forward No Cover ag e

—

Voice M ail

Check the box to select.

Destination

External

Destination details.

Forward on CTI Failure — Forward Unregistered

Internal Forward Unregistered

—

Calling Search Space

Leave field as <None>.

External Forward Unregistered

—

External Call Pickup Group —

MLPP Alternate Party Settings

The fields described in Table 1-19 are left unchang ed in th e mult ilevel preced ence and pre empt ion (MLPP) Alternate Party Settings box:

Table 1-19 Cisco TelePresence Device MLPP Alternate Party Settings

Field Required? Setting

Target (Destination) — Leave the default setting. Supported characters: 0 - 9, + , *, # . MLPP Calling Search

Space AARMLPP No Answer

Ring Duration (seconds)

Line Settings for All Devices

The fields described in Table 1-20 are left unchanged in the Line Settings for All Devices Settings box:

Table 1-20 Cisco TelePresence Device Line Settings for All Devices Settings

Field Required? Setting

Hold Reversion Ring Duration (sec on ds)

Hold Reversion Notificat ion In te rval (seconds)

—<None>

— Leave the default setting.

Note Setting the Hold Reversion Ring Duration to zero

will disable the feature.

— Leave the default setting.

Note Setting the Hold Reversion Notification Interval to

zero will disable the feature.

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Line X on Device X

The fields described in Table 1-21 are left unchang ed in the Line X on Devices X Sett ings box:

Table 1-21 Cisco TelePresence Device Line X on Devices X Settings

Field Required? Setting

Display (Internal Caller ID) — Leave the default setting.

ASCII Display (Internal Caller ID)

External Phone Nu mber Mask

Visual Message Waiting Indicator Policy

Audible Message Waiting Indicator Policy

Ring Setting (Phone Idle) Yes Le ave the default setting. Ring Setting (Phone

Active) Call Pickup Group Audio

Alert Setting (Pho ne Id le) Recording Option Yes Leave the default setting. Recording Profile — <No ne> Monitoring Calling Search

Space

Note Display text for a lin e appear an ce is int ende d for

displaying text such as a name instead of a directory number for in tern al ca ll s. If yo u spec i fy a n umb er, the person rece iving a c all ma y not s ee the pro pe r identity of the caller.

— Leave the default setting.

Yes Leave the default setting.

— Leave the default se ttin g . Applie s to this line when any line

on the phone ha s a c all in p rog re ss.

— Leave the default setting.

—<None>

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Assigning a Directory Number to the Cisco TelePresence Device

Multiple Call/Call Waiting Settings on Device X

The Multiple Call/Call Waiting settings make it possible to place a meeting on hold, dial a phone number, and have up to four ac tive call s o n o ne device. T hi s feat u re i s u sef ul for a ddin g p hon e cal ls to a Cisco TelePresence meeting.

The default setting for the maxi mum numbe r of addit ional phone calls allowed on the CTS Cisco Unified IP phone is 4.

Note Valid range for Maximum Number of calls is 1-46.

To configure multiple call waiting settings on a specific device, follow these steps:

Step 1 Enter configuration settings in the fields provided using the information in Table 1-22 as a guide. Step 2 Click Save to save your settings.

Table 1-22 Cisco TelePresence Device Multiple Call/Call Waiting Settings

Field Required? Setting

Maximum Numb er of C al ls Yes Up to 4. Busy Trigger Yes 2 (Recommended)

Forwarded Call Information Display on Device X

Leave the following information unchanged in the Forwarded Call Information Display on Device X Settings box:

• Caller Name

• Caller Number

• Redirected Number

• Dialed Number

Note Less tha n or e qual to t he ma ximu m nu mber o f

calls. By default, after two calls are started by using OneTouch on the phone, a third at tempt at connecting to the IP phone results in a busy signal.

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Assigning a Directory Number for the Shared-Line Cisco Unified IP Phone

T o assign a directory number to a shared-line Cisco Unif ied IP phone, perform the follo wing tasks using the Cisco Unified Communications Mana ger Admini stration i nterface.

• Adding a New Director y Numbe r, page 1-3 8

• Configuring the Directory Number for a Shared Line, page 1-38

Adding a New Directory Number

To add a new directory number, follow these steps:

Step 1 Log in to the Cisco Unified CM Administration interface. Step 2 From the Device drop-down menu, select Phon e. The Find and List Phones Page appears . Step 3 Locate and click the hi ghligh ted Cisc o Unified IP phon e device that you created in the “Adding a

Cisco TelePresence Device” section on page 1-4. The Associa tion Inf ormatio n window appears.

Step 4 In the Association Information window, click Line [1] - Add a new DN. The Direct ory Numbe r

Configuration window appears.

Note Use the device MAC address to help you determin e which line to select. The MAC address is also used

as a device number (represen ted by X in this document) for the settings in the Directory Number Configuration window.

Step 5 Proceed to the “Configuring the Directory Number for a Shared Line” section on page 1-38 to configure

the directory number for a shared line in the Directory Number Configuration window.

Configuring the Directory Number for a Shared Line

Note You must restar t your system af ter you have completed th e configurati on tasks in this section.

To configure the directory number for a shared line, perform the tasks in the following sections. When you are finished configuring your settings, click Save and follow the prompts to restar t the system .

• Directory Number In forma tio n, pa ge 1 -39

• Directory Number Setting s, page 1-39

• Call Forward and Call Pickup Settings, pag e 1-39

• MLPP Information, page 1-40

• Line X on Device X, page 1-40

• Multiple Call/Call Waiting Settings on Device X, page 1-40

• Forwarded Call Informa tion D isplay on Device X, pa ge 1-4 0

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Assigning a Directory Number for the Shared-Line Cisco Unified IP Phone

Directory Number Information

To configure director y numbe r infor mat ion, fol low these ste ps:

Step 1 Enter the director y n um ber set ti ngs for the share d C isco Unified IP Phon e 79 75 lin e using the

information in Table 1-23 a s a gui de.

Table 1-23 Shared-Line Directory Number Information

Field Required? Setting

Directory Number Y e s Directo ry numb er for th e Cisco U nif ied IP Phon e 7975.

Note The number must match the

Route Partition — <Any> Description Alerting Name ASCII Alerting Name

Cisco TelePresence directory number assigned in the “Assigning a Directory Number to the

Cisco TelePresence Device” section on page 1-30.

Step 2 Make sure that the following check box at the bottom of the Directory Number Information window

is marked as indicated:

• Active: Checked

Step 3 Click Save to save your settings.

Directory Number Settings

To configure director y num be r set tings, f oll ow these ste ps:

Step 1 Select Auto Answer with Speakerphone in the Auto Answer drop-down menu. Use default settings for

all other selections. See the “Directory Num ber Se tti ngs” sect ion o n page 1-33.

Step 2 Click Save to save your settings.

Call Forward and Call Pickup Settings

Leave all fields unchanged. See the “Call Forward and Call Pickup Settings” section on page 1-34.

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Configuring Additional Settings

MLPP Information

Leave the following fields unchanged:

• Multilevel precedence

• Preemption information

Line X on Device X

Leave all fields unchanged. See the “L ine X on Device X” secti on on page 1 -36.

Multiple Call/Call Waiting Settings on Device X

See the “Multiple Call/Call Waiting Settings on Device X” procedure on page 1-37.

Forwarded Call Information Display on Device X

Leave the following information unchanged in the Forwarded Call Information Display on Device X Settings box:

• Caller Name

• Caller Number

• Redirected Numb er

• Dialed Number

Configuring Additional Settings

This section contains infor mati on about ad ditiona l configuration settings:

• Updating SIP Profile Media Ports, page 1-40

Updating SIP Profile Media Ports

You ca n creat e a new SIP profile by setting each device to use designated st op and star t media ports within that SIP profile. To change the Start Me dia Port and Stop M edia Po rt des igna tions i n t he Cisco Unified Administration interface, go to Devices > Device Settings > SIP Profile.

Where to Go Next

Proceed to Chapter 2, “Configuring the Cisco Unified IP Phone for MIDlets .”

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Contents

CHAPTER

Configuring the Cisco Unified IP Phone for MIDlets

Revised: December, 2010, OL-21851-01

This chapter desc rib es how to c onfigure and ma nage th e Cisco Uni fied IP Pho ne a nd t he E nha nce d Phone User Interface that uses Java MIDletss on the Cisco Unified IP Phone.

This chapter contains the following information:

• Important Notes, pag e 2-1

• Configuring the Cisco Unified IP Phone, page 2-2

• Uploading Files to the Cisco Unified CM TFTP Directory, page 2-14

• Creating MIDlets IP Phone Service in Cisco Unified CM, page 2-16

• Configuring MIDlets, page 2-14

• Configuring a Remote Phon e, p age 2- 18

• Where to Go Next, page 2-20

Important Notes

See the following advisories and importa nt notes tha t may affect system be havior:

• MIDlets Software Rele ases, pa ge 2-1

• Cisco WebEx on the Cisco Unified CM, page 2 -2

• Adding a New Phone with MIDlets Capability, page 2-2

MIDlets Software R eleases

MIDlets is supported with Cisco Unified Communications Manage r (Cisco Unified CM) Release 7.0.2,

7.1.2, 7.1.3, 7.1.3bSU2, a nd later rele ases). Cisc o Unified CM also suppor ts firmware release 8.0. The supported MIDlets version is embedded in th e sof tware files that ar e available on th e Cisco Unifi ed

Communications Manager Sup port pa ge at the foll owing URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

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Configuring the Cisco Unif ie d IP Phone

Cisco WebEx on the Cisco Unified CM

If you are using Cisco Unified CM firmware release 8.0, Cisco WebEx is not enabled by default; you must enable Cisco WebEx m anually in t he Extern al Data L ocations In formation field. See the “External

Data Locations Info rmation ” sect ion on page 2-8 for more infor mation.

Adding a New Phone with MIDlets Capability

If you are using Ci sco Un ified CM firmware r e leas e 8. 0 a nd wish t o ena ble MIDlets features on new phone installations, y ou mu st first ena ble Ci sco WebEx in the Web Access field. See the “Produc t

Specific Configuration Layout” secti on on page 2 -11 for mo re inf orm a tion .

Configuring the Cisco Unified IP Phone

Use the information in this section to perform the following tasks:

• Adding a New Phone, pag e 2- 2

• Managing Cisco Unified IP Phon es, p ag e 2-3

Note The Cisco Unified IP Phone is connected to the Cisco TelePresence device with an Ethernet cable. See

the cabling chapters in the Cisco TelePresence Assembly guides for more detailed cabling instructions. Go to the Cisco Support Pages to find installation docum entati on for your Cisco TelePresence System:  Support > Cisco TelePresence > Cisco TelePresence System

Adding a New Phone

To add a new phone, f ollow thes e ste ps:

Step 1 Log in to the Cisco Unified CM Administration interface. Step 2 From the Device drop-down menu, select Phon e. The Find and List Phones Page appears . Step 3 Choose Cisco 7975 from the Phone Type drop-down menu . Step 4 Click Next. The Phone Configuration w indow appe ars. Step 5 Choose SIP from the Sele ct the Device Pr otoc ol d rop -down m enu. Step 6 Click Next. The Phone Configuration wi ndow is u pdat ed w ith t he fol lowing c onfigurati on fields:

• Device Information

• Protocol Specific Information

• Certification Authority Proxy Function (CAPF) Information

• Expansion Module Inform ation

• External Data Locations Information

• Extensio n I n f orm at i on

• MLPP Information

• Do Not Disturb

• Secure Shell Information

• Product Specific Configuration L ayo ut

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Step 7 Proceed to “Managing Ci sco Unified IP Pho nes” s ectio n on pa ge 2-3 to configure the fields found in the

Phone Configuration window.

Managing Cisco Unified IP Phones

Before You Begin

Before starting the following procedure, note the MAC address of the Cisco TelePresence phone device. See the Prerequisites section for information about determining the MAC address.

Note You must restart your system after you have completed the configuration tasks in this section.

Use the tasks in this section to configure the Cisco Unified IP Phone for MIDlets. When you are finished configuring your setti ngs, c lick Save and follow the prompts to restart the system.

To configure the Cisco Unified IP phone, follow these steps:

Configuring the Cisco Unified IP Phone

Step 1 Log in to the Cisco Unified CM Administration interface. Step 2 From the Device drop-down menu, select Phon e. The Find and List Phones Page appears . Step 3 Search for a pho ne usi ng t he fields provided or se le ct a pho ne fr om the d rop-down m en u.

Tip Searc h for a device ty pe that conta ins “79 70” or “7975 .”

Step 4 Click Find. A list of devices appears. Step 5 Click on a device i n the Device N a me ( Line ) co lum n. Th e Phone Con figurat ion pa ge f or th at device

appears.

Step 6 In the Phone Type box, verify the f ollowing requi rem en ts:

• Phone Type—Cisco 7970 or Cisco 7975

• Device Protocol—SIP

Step 7 Enter informati on i n the fol lowing sec tions fou nd on the Phone Co nfigurati on page to configur e t he

Cisco IP Phone 7975:

• Device Information, p ag e 2-4

• Protocol Specific Information, page 2-7

• Certification Authority Proxy Funct ion (CAPF) Infor mation, pa ge 2-7

• Expansion Module Inform ation , page 2-8

• External Data Locations Information, page 2-8

• Extension Inform ati on , pa ge 2- 10

• MLPP Information, page 2-11

• Do Not Disturb, page 2-11

• Secure Shell Information, page 2-11

• Product Specific Configuration Lay out, pa ge 2 -11

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Configuring the Cisco Unif ie d IP Phone

Device Information

Enter the settings to configure the Cisco Unified IP Phone 7975 using the inf ormation in Table 2-1 as a guide.

Note Assign the same directory number that is assigned to the Cisco TelePresence device to the 

Cisco Unified IP Phone 7975.

Table 2-1 Cisco Unified IP Phone 7975 Device Information

Field Required? Setting

Registration — Read-only. Indicates whether the system is

IP Address — Cisco Unified IP Phone IP Address. Click on the

Active Load ID — View-only field showing the status of the active

Device is active — A green check mark indicates that the device is

Device is trusted — A green check mark indicates that the device is

MAC Address Yes MAC address for the Cisco Unified IP Phone 7975. Description — Short description of the device. Device Pool Yes Your device pools. Leave field as Default.

Chapter 2 Configuring the Cisco Unified IP Phone for MIDlets

Registered with Cisco Unified Communications Manager and lists the registered Cisco Unified CM address.

address to see information for that phone in a new window.

load.

Note A vailable on the Cisco Unified IP Phone but

not available on the CTS.

active.

trusted.

Click View Details to open the Device Details window, which includes the following system setting information:

Common Device C onfigurati on — Your configured devices. Leave field as <None > .

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• Device Pool Settings

• Roaming Sensitive Settings

• Device Mobility Related Information

• Incoming Calling Party Settings

Click Details or View to see the following information in a new window:

• Common Device Configuration Informatio n

• Multilevel Precedence and Preemption

Information

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Table 2-1 Cisco Unified IP Phone 7975 Device Information (continued)

Field Required? Setting

Phone Button Template Yes Standard_7975 SIP.

Softkey Template — <None> Common Phone Profile Yes Standard Co mmo n Phone Profile. Calling Search Space — <None> AAR Calling Search Space — <None> Media Resource Grou p Li st — < None > User Hold MOH Audio Source — <None> Network Hold MOH Audio Sour ce — <None> Location Yes Hub_None. AAR Group — <None> User Locale — <None>

Configuring the Cisco Unified IP Phone

Note Unless you have created extra button

templates, you will see the default button template for your device.

Note This field supports u ser l oca les in the

United States.

Network Locale — <None>

Note This field supports u ser l oca les in the

United States. Built In Bridge Yes Default. Privacy Yes Default. Device Mobility Mode Yes Default.

Note Click Current Device Mobility Settings or

View to see Device Mobility De tails fo r the

current device in a new window: Owner User ID — Saved User IDs. Leave field as <None>. Phone Personalization Yes Default. Services Provisioning Yes Default. Phone Load Name — Leave default setting. Single Button Barge — Default. Join Across Lines — Default. Use Trusted Relay Point Yes Default. BLF Audible Aler t Se ttin g (P hone

Yes Default.

Idle) BLF Audible Aler t Se ttin g (P hone

Yes Default.

Busy) Always Use Prime Line Yes Default.

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Table 2-1 Cisco Unified IP Phone 7975 Device Information (continued)

Field Required? Setting

Always Use Prime Line for Voice Message

Calling Party Transformation C SS — <None > Geolocation — <None>

Check-Boxes

Use Device Pool Calling Party Tran sfo r m ati o n C SS

Ignore Presentation Indicators Retry Video Call as Audio Allow Control of Device fro m CTI Logged Into H unt G roup Remote Device Protected Device — A new Softkey template without supplementary

Hot Line Device — A custom Softkey template without supplementary

Note When you are finished making changes, c lick Save to save your settings.

Chapter 2 Configuring the Cisco Unified IP Phone for MIDlets

Yes Default.

— Box is ch ec ked.

service Softkeys must be used for a protected phone.

service Softk eys m ust be used for a Hot line De vice.

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Protocol Specific Information

Link the Cisco TelePresence device to Cisco Unified Communications Mana ger phone profiles for the presence group and securi ty-rela ted SIP phone settings using the informa tion in Tabl e 2-2 as a guide.

Table 2-2 Cisco Unified IP Phone 7975 Protocol-Specific Information

Field Required? Setting

Packet Capture Mode Yes <None> Packet Capture Duration — 0 Presence G r oup Yes Standard P r es en ce g r ou p. SIP Dial Rules — <None> MTP Preferred Origi natin g C odec Yes 711ulaw Device Security Profile Yes Non Secure SIP Profile auth by null String.

Rerouting Calling Search Space — <None> SUBSCRIBE Calling Search Space — <None> SIP Profile Yes Standard SIP Profile. Digest User — <None>

Check-Boxes

Media Termination point Required — Box is un-checked. Unattended Port Require DTMF Reception

Note When you are finished making changes, c lick Save to save your settings.

Configuring the Cisco Unified IP Phone

Note For more info rmati on about co nfiguring

Cisco Unified CM security features, refer to the Cisco Unified Communications

Manager Security Guide, R elease 7 .1(2).

Certification Authority Proxy Function (CAPF) Information

Ta ble 2 -3 de scri bes fields foun d in t he C ert ification Autho rit y Proxy Fun ction ( CAPF) I nf orm ation

section on the Ph one C onfigur ati on pa ge . L eave all field s un chan ge d.

Table 2-3 CAPF Settings

Field Required? Setting

Certificate Operation Yes No Pending Operation. Authenticatio n Mod e Yes Leave this field unchanged. Authenti c a ti o n S t r in g — Key Si ze (Bits) Ye s Operation Completes By Optional Certificate Operat ion Status — <None>

Note Security Profile Contains Additional CAPF Settings. See the “Phone Security Profile CAPF

Information” section on page 1 -29.

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Expansion Module Information

Ta ble 2 -4 de scri bes fields foun d in t he E xp ansio n Mo dul e I nfo rmati on secti on on t he Ph one

Configuration page. Leave all fields unchanged.

Table 2-4 Expansion Module Information

Field Required? Setting

Module 1 — <None> Module 1 Load Name — Leave blank. Module 2 — <None> Module 2 Load Name — Leave blank.

External Data Locations Information

Define the server locations for external data using the information in Table 2-6 as a guide.

Observe the Following:

• The server designation can be either the IP address or the hostname of the Cisco TelePresence

device.

Chapter 2 Configuring the Cisco Unified IP Phone for MIDlets

Note If a server hostname is u sed , it must be r es olvable by the Ci sco U nified I P Ph one 7 975 .

• The format for each re quir ed field is http: //server hostna me: or I P address: Followed by the 8080

port address, th en a sl as h an d o ne o f th e foll owing, d epen ding on t he field :

–

services.html

–

getservicesm en u.jsp

–

authenticate.html

–

idle.html

• Leave fields in the External Data Locations Information table blank to use the default settings.

Note For information about co nfiguring the pho ne with C isco Unified CM firmware re lease 8.0, see

“Configuring the MIDlet s IP Phon e Interfa ce” secti on on page 2-1 7.

Note Be careful when typ ing URL s to avoid typo s.

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For CTS Release 1.6 and Earlier

Table 2-5 External Data Location Settings for CTS Release 1.6 and Earlier

Configuring the Cisco Unified IP Phone

Field

Required Non-MIDlets

Required for MIDlets Setting

Information — Yes Leave blank to use the default. Directory Messages Services Yes No http://server:8080/IPaddress/getservicesmenu.jsp Authenti cation

Yes No http://server:8080/authen t ica te. html

Server Proxy Server — — Leave blank to use th e default . Idle Yes No Leave blank to use the default. Idle Timer (seconds) Yes—1 — For MIDlets, you do not have to supply a value in the Idle Timer

field. Or you can ent er 0 (z ero).

Secure Authenti c a ti o n U R L

Secure Directory URL

Secure Idle URL — Yes (CUCM

—Yes (CUCM

Release 8.0 only)

—Yes (CUCM

Release 8.0 only)

http://server:8080/authentic at e.ht ml

Leave blank to use the default.

Release 8.0 only)

Secure Informat ion URL

Secure Message URL

Secure Services URL — Yes (CUCM

—Yes (CUCM

Release 8.0 only)

—Yes (CUCM

Release 8.0 only)

Leave blank to use the default.

http://server:8080/IPaddress/getservicesmenu.jsp

Release 8.0 only)

For CTS Release 1.7 and Later

Note CTS Release 1.7 an d lat er rele ases requ ire M IDlet s.

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Configuring the Cisco Unif ie d IP Phone

Table 2-6 External Data Location Settings for CTS Release 1.7 and Later

Field Setting

Information Leave all fields blank to use the default. Directory Messages Services Authenti cation

Server Proxy Server Idle Idle Timer

(seconds) Secure

Authenti cation URL

Secure Directory URL

Secure Idle URL Secure

Information URL Secure Message

URL Secure Services

URL

Chapter 2 Configuring the Cisco Unified IP Phone for MIDlets

Set to 0 to use the default.

Leave all fields blank to use the default.

Extension Information

Ta ble 2 -7 describes fields found in t he Extension Information section on the Phone Configuration page.

Note Leave all fields unchanged.

Table 2-7 Cisco Unified IP Phone 7975 Extension Information

Field Required? Setting

Check-Box

Enable Extension Mobility Log Out Profile — Current Device Settings. Log in Time — <None> Log Out Time

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— Leave box unche cked.

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MLPP Information

Leave the multilevel precedence and preemption information (MLPP) Domain field as <None>.

Do Not Disturb

Ta ble 2 -8 describes fields found in the Do Not Disturb (DND) section on the Phone Configuration page.

Table 2-8 Cisco Unified IP Phone 7975 Do Not Disturb Fields

Field Required? Setting

Check-Box

Do Not Disturb DND Option Yes Common Phone Profile Setting. DND Incoming Call Alert — <None>

Secure Shell Information

Configuring the Cisco Unified IP Phone

— Leave box unche cked.

Ta ble 2 -9 desc ribes fields found in the Secure Shell Inf orma tion section o n the Phone Con figuration

page. Leave all fields unchanged.

Table 2-9 Cisco Unified IP Phone 7975 Secure Shell Information Fields

Field Required? Setting

Secure Shell Admin User — Leave field blank. Secure Shell Admin Password

Product Specific Configuration Layout

Table 2-10 describes fields found in the Product Spec ific Configuration Layo ut section on th e Phone

Configuration page. Leave all fields unchanged.

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Configuring the Cisco Unif ie d IP Phone

Table 2-10 Product Specific Configuration Layout Fields

Field Required? Setting

Check-Box

Disable Speakerphone

Check-Box

Disable Speakerphone an d Headset

Forwarding Delay Yes Disabled. PC Port Yes Cho ose Disabled.

Chapter 2 Configuring the Cisco Unified IP Phone for MIDlets

— Leave the box c hecked (s peaker pho ne disa ble d)

unless you are using the One Phone Per Office feature.

Note The speakerphone must be enabled

(Disable Speakerphone box unche cked) to initiate the On e Phone Per O ffice featur e. See the “One Phone Per Office” section on

page 5-1.

— Leave the box checked (speakerphone and headset

disabled) unless you are using the One Phon e Per Office feature.

Note The Auto Answer feature does not work if

the Disable Speakerphone and Headset box is unchecked .

Additional drop-down menu choice:

• Enabled—Use only to enable the One Phone

Per Office feature.

Note You must enab le the PC port on the

Cisco Unified IP Phone f or MIDl ets an d the One Phone Per Office feature to

function. Settings Access Yes Enabled. Gratuitous ARP Yes Disabled. PC Voice VLAN Access Yes Enabled. Video Capabilities Yes Disabled. Auto Li ne S e le ct Yes D is abl e d. Web Access Ye s Cho ose o ne of the fol lowing:

• Enabled

• Disabled Note If you are using Cisco Unified CM

firmware release 8.0 and wish to enable

MIDlets featur es on new phon e

installations, you must f irst enable this fi eld

to use Cisco WebEx. Days Display Not Ac tive — Choose a day of the week. Display On Time — Leave the default setting. Display On Duration — Leave the default setting. Display Idle Timeout — Leave the default setting.

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Table 2-10 Product Specific Configuration Layout Fields

Field Required? Setting

Span to PC Port Yes Disabled. Logging Display Yes PC Control led. Load Server — Leave field blank. Recording Tone Yes D isabled. Recording Tone Local Volume Yes Leave default setting. Recording Tone Remote Volume Yes Leave default setting. Recording Tone Duration — Leave field blank. Display On When Incoming Call Yes Disabled. RTCP Yes Disabled. more Softkey Timer — Leave default setting. Auto Call Select Yes Enabled. Log Server — Leave field blank. Advertise G.722 Codec Yes Use System Default. Wideband Headset U I C ontro l Yes En ab le d. Wideband Headset Yes Enabled. Peer Firmware Sharing Yes Disabled. Cisco Discovery Protocol (CD P):

Switch Port Cisco Discovery Protocol (CD P):

PC Port Link Layer Discovery Prot ocol -

Media Endpoint Di scover (LLDP-MED): Switch Port

Link Layer Discovery Prot ocol (LLDP): PC Port

LLDP Asset ID — Leave field blank. LLDP Power Priority Yes Leave the default setting. Wireless Headset Hookswitch

Control IPv6 Load Server — Leave blank. IPv6 Log Server — Leave blank.

802.1x Authentication — User Controlled. Detect Unified CM Connection

Failure Minimum Ring Volume Yes 0-Silent.

Configuring the Cisco Unified IP Phone

Yes Enabled.

Yes Disabled.

Yes Leave the default setting (Normal).

HTTPS Server — HTTP and HTTPS Enabled

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Additional drop-down menu choices:

• 2 through 15.

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Configuring MIDlets

Table 2-10 Product Specific Configuration Layout Fields

Field Required? Setting

Handset/Headse t M onit or — Disabled. Enbloc Dialing — Enabled.

Configuring MIDlets

To use the Enhanced Phone User Inte rface ( MIDl ets ), your Cisco Unified IP Phone 797 0/ 7975 mu st be configured to run a new application service. This section explains how to implement the MIDlets interface, which is available in Cisco TelePresence System (CTS) Release 1.5 and later releases.

The Cisco Unified IP Phone auto-configures the IP address of the CTS. The CTS obtains the phone IP address using continuous data protection (CDP ) data and CTS sends the command to the Cisco Unified IP Phone to start th e MID let. The launc h co mmand sp ecifies th e IP ad dress of t he CTS .

Before You Begin

Chapter 2 Configuring the Cisco Unified IP Phone for MIDlets

Note If you are upg ra ding fr om a n o lde r XM L spe cificati on ide nti fier (XSI) u ser in te rface to M IDl ets, yo u

must reset the phone and reset the CTS to allow the Java MIDlets application to work with the Cisco Unified IP Phone. See the “Managing Phone Reset and Codec Connectivity” section on page 3-11 for reset infor mat ion.

• Turn off Auto Answer for the Cisco Unified IP Phone.

• Enable the speakerphone.

• Enable the P C por t.

Note You must have MIDlets installed on the Cisco Unified CM to use the 720p (Lite) feature. For more

information about 720 p (Lite), see the “Quality Per Display - 720p (Lite)” section on page 5-4.

Procedure

This section contains the following configuration tasks:

• Uploading Files to the Cisco Unified CM TFTP Directory, page 2-14

• Creating MIDlets IP Phone Service in Cisco Unified CM, page 2-16

• Configuring the MIDlets IP Phone Interface, page 2-17

• Setting Phone URL Parameters for MIDlets, page 2-18

Uploading Files to the Cisco Unified CM TFTP Directory

Use the information in the following sections to upload files to the Cisco Unified CM TFTP Directory:

• Downloading Cisco TelePresence MIDlet Phone Application .jad an d .jar Files from Cisco.co m,

page 2-15

• Uploading Cisco TelePresence MIDlet Phone Application .jad and .jar files to Cisco Unified CM,

page 2-15

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Configuring MIDlets

Downloading Cisco TelePresence MIDlet Phone Application .jad and .jar Files from Cisco.com

To download Cisco TelePresence MIDlet Phone Applicati on .jad an d .jar files from Cisco.c om, foll ow these steps :

Step 1 Go to the Support Download Software page on Cisco.com to download Cisco Unified CM Release 7.0.2

or 7.1.2. The supported MID let version with t he .jad and .ja r files for the Cisco TelePresence MIDlet Phone Application is embedded in these software files.

Note You can also download software from the Cisco Unified Commu nications Manager Support page at the

following URL:



http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html



TelePresence > Cisco TelePresence Device > TelePresence Software > Latest Releases > Software Release

Tip Do not change the name of the downloaded files or add any extensions to the file name. The .jad and

.jar extensions are appended automatically.

Step 2 Proceed to Uploading Cisco TelePresence MIDlet Phone Application .jad and .jar files to

Cisco Unified CM.

Uploading Cisco TelePresence MIDlet Phone Application .jad and .jar files to Cisco Unified CM

To upload Cisco TelePresence MIDlet Phone Application .jad and .jar files to the Cisco Unified CM TFTP Directory, follow these steps:

Step 1 Log in to the Cisco Unified CM Administration interface. Step 2 From the Bulk Administration drop-down menu, select Upload/Download Files. The Find and List Files

window appears.

Step 3 Locate the files to upload using the search fields provided in the Find and List Files window.

Step 4 Click Add New to enter new file information using the fields provided. See the “Adding a New Phone”

section on page 2-2.

Step 5 Upload the Cisco TelePresence MIDlet Phone Application .jad and .jar files to the Cisco Unified TFTP

directory by following these steps:

a. From the Navigation dr op-down menu in the up per ri ght corne r, select Cisco Unified OS

Administration and click Go.

b. Log in to Cisco Unified OS Administration. c. Choose Softwa re Upg rad es a nd select TFTP File Management from th e drop-down menu . d. Search for the TFTP Files using the fields provided and click the Upload File button. The Upload

File dialog box appears.

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Configuring MIDlets

e. Specify a valid filen ame an d path or cl ick Browse in the Upload File dialog box to find the file and

click Upload File .

Step 6 Restart the Cisco Unified TFTP service by following these steps:

a. From the Navigation drop-down menu in the upper right corner, select Cisco Unified Ser viceability

and click Go.

b. Log in to Cisco Unified Serviceability. c. From the Tools drop-down menu, c hoo se Control Center - Feature Services. d. From the Select Server drop-down menu, select the TFTP server and click Go. e. From the CM Services menu, click the Cisco TFTP radio button.

f. Click the Restart button.

Step 7 Repeat Step c through Step e for all TFTP servers.

Creating MIDlets IP Phone Service in Cisco Unified CM

To create IP Phone Service in Cisco Unified CM, follow these steps:

Step 1 Log in to the Cisco Unified CM Administration interface. Step 2 From the Navigation drop- down menu in the upper right cor ner, select Cisco Unified CM

Administration and click Go.

Step 3 From the Device drop-down menu, go to Device Sett in gs and click on Phone Services. The Find and

List IP Phone Service s wind ow appea rs.

Step 4 Click the Add New button. The IP Phone Services Configuration screen appears.

Step 5 Fill in the following fields:

a. Service N a me —R equired . The serv ice name must match th e filename of the .jad file.

Tip Y our filename must not contain the .jad extension. The .jad extension is appended automatically

when you name th e file.

b. ASCII Service Name—Required. The ASCII service name must match the configured service

name.

c. Service Description—MIDlet UI. d. Service U R L—Required. The Service URL should be in the following format:

http://xx.xx.xx.xx:6 970/T SPM.y- y-y-Y Y.jad where the f oll owing is t rue:

–

xx.xx.xx.xx is the IP address of t he Cisco Unified CM server

–

y-y-y- is the version of the MIDlet application being added to Cisco Unified CM

–

YY is the build version of the MIDlet application being added to Cisco Unified CM

e. Service Category—Required. Select Java MID l e t fro m the drop- down menu.

f. Service Type—Required. Stan dard IP Phone Service.

g. Service Vendor—Cisco (case-sensitive)

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h. Service Version—Enter the versi on number. Step 6 Select the Enable check box. Step 7 Click Save to save your changes.

Configuring the MIDlets IP Phone Interface

The Cisco Unified IP Phone auto-configures t he IP address of the CTS; the CTS obtains th e phone IP address using continuous da ta protec tion (CDP) da ta and th e CTS sends the com mand to the Cisco Unified IP Phone to start the MIDlet. T he sy st em lau nch co mm an d specifies the IP add ress o f the CTS.

T o configure each Cisco Unified IP Phone 7970/7975 to run the MIDlet IP phone interface, follow these steps:

Step 1 Log in to the Cisco Unified CM Administration interface. Step 2 From the Navigation drop- down menu in the upper right cor ner, select Cisco Unified CM

Administration and click Go.

Configuring MIDlets

Step 3 From the Device drop-down menu, select Phon e. The Find and List Phones Page appears . Step 4 Search for a phone using the fields provided or select a phone from the drop-down menu and click Find.

A list of devices appears.

Step 5 Click on a device i n the Device N a me ( Line ) co lum n. Th e Phone Con figurat ion pa ge f or th at device

appears.

Step 6 From the Related Links drop- down menu in the upper right corn er, select Subscribe/Unsubscribe

Services and then click Go. The Subscribed Cisco IP Phone Services window for that device appears.

Step 7 In the Service Information box, select MIDlet IP phone service from the Select a Servic e drop- down list

and click Next. The Subscribed Cisco IP Phone Se r vices wind ow is up dated with co nfigurabl e Se rv ice Name and ASCII Se rvice N ame fields.

Step 8 Click Subscribe to save your settings or Back to return to the original Subscribed Cisco IP Phone

Services window. If the phone is already su bscribed t o an older M IDlet versi on, follow these step s:

a. Unsubscribe the phone fro m the olde r servic e by proceedi ng to Step 9.

b. Subscribe the phone to the new IP phone service that you created in the “Creating MIDlets IP Phone

Service in Cisco Uni fied CM” se cti on on pa ge 2-1 6.

CTS Release 1.7 and Later

Step 9 If you are changing the Cisco Unified IP phone interface from an existing CTS interface to the MIDlet

interface, follo w these ste ps in the External Data Locations I nformation box on th e Phone Conf iguration page:

a. Remove the Service URL from t he phone con figuration. (Leave blank to use default sett ings.)

b. Remove the Idle UR L f ro m th e pho ne c onfigu ratio n. (L eave blan k to us e defaul t se ttin gs. )

c. Set the Idle Timer to 0 in the phone configuration. (Leave blank to use default settings.)

See the “Setting Phone URL Parameters for MIDl ets” section on pa ge 2-18 f or mo re inf orm at ion .

Step 10 Click Save to save your settings.

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Configuring a Remote Phone

Note If you are upg ra ding fr om a n o lde r XM L spe cificati on ide nti fier (XSI) u ser in te rface to M IDl ets, yo u

Setting Phone URL Parameters for MIDlets

Make sure the default services URL is set for MIDlets. To override default settings, follow these steps:

Step 1 Log in to the Cisco Unified CM Administration interface. Step 2 Choose System > Enterprise Par amete rs Con figurati on. Step 3 In the Phone URL Parameters box, set the URL Services in the following format:

http://xx.xx.xx.xx:8080/ccmcip/getservicesmenu.jsp

Chapter 2 Configuring the Cisco Unified IP Phone for MIDlets

Where xx.xx.xx.xx is the IP address of the Cisco Unified CM server.

Note You may use a hostname providing the CTS is provisioned with a name server.

Step 4 Click Save to save your settings.

Configuring a Remote Phone

To configure the system to use your CTS Cisco Unified IP phone remotely, follow these steps:

Step 1 Log in to the Cisco Unified CM Administration interface. Step 2 Navigate to Device > Phone and use the search fields to find the phone you wish to use remotely. Step 3 Write down the IP Address of your phone and CTS, and click the link under Device Name(Line) of your

phone, as shown in Figure 2-1.

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Figure 2-1 Your Phone Device Line

Configuring a Remote Phone

Step 4

Scroll down to External Data Locations and enter the following in the Authentication Server field:



http://<your CTS IP Address>:8080/authenticate.html

Step 5 Scroll down a little bit more to Secure Shell Information and enter your administration username and

password.

Step 6 Click Save to save your settings. Step 7 Go to the top right of the screen to Related Links, selec t Subscribe/Unsubscribe Ser vices and click GO. Step 8 Select the appropriate MIDlet to download onto the phone. If you are unsure which one you should use,

see the Release Notes for Cisco TelePresence System for your release on Cisco.com. If MIDlets ar e a lre ad y ins ta lled a nd you n ee d to m ake a ny cha ng es, d o th e fo llowing :

a. Click the link under Subscribed Services and click the Unsubscribe.

b. Select the appropriate MIDlet in the Select a Service field.

c. Click Next and then Subscribe. Step 9 Click Reset to reset the phone and save your settings. Se e the “M an agin g Ph one R ese t an d Co de c

Connectivity” section on page 3-11 for reset information.

Step 10 Open an SSH client in a browser window and SSH into your phone. Step 11 When the login: prompt appears, enter the following:

debug.##

Step 12 When the password: prompt appears, enter debug.## again. A prompt with y our MAC address sho uld

appear (example: 0022 55D8 F3FF>) .

Step 13 Enter the following:

test open 123

The following should appear: TEST: Opening Session. You can now remotely use your phone. Enter the test key to see all the po ssi ble co mman ds y ou c an us e ( fo r exam ple , if you ent er te st key sof t5, the 5th soft key on the phone is activated).

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Where to Go Next

See the following chapters:

Chapter 3, “Verifying and Troubleshooting the Cisco TelePresence System Configuration.” Chapter 5, “Configuring MIDlet s-Enabl ed Featur es”

Chapter 2 Configuring the Cisco Unified IP Phone for MIDlets

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Contents

CHAPTER

Verifying and Troubleshooting the Cisco TelePresence System Configuration

Revised: December, 2010, OL-21851-01

The following sections describe how to verify your Cisco TelePresence System (CTS) with Cisco Unified Communicati ons M a nage r (Ci sco U nified C M) c onfigurat ion:

• Verif yi ng Your Configuration, page 3-1

• Troubleshooting Your Configuration, p age 3- 2

• Managing Passwords, page 3 -8

• Managing Phone R eset a nd Co dec Con nect ivity, page 3-11

Verifying Your Configuration

To verify that your Cisco TelePresence System is configured successfully, follow these steps:

Tip Searc h for a device ty pe that conta ins “79 70” or “7975 .”

Step 4 Click Find. A list of devices appears. Step 5 Click on a device i n the Device N a me ( Line ) co lum n. Th e Phone Con figurat ion pa ge f or th at device

appears.

Step 6 Verify that the following devices are registered:

• The Cisco TelePresence device

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Troubleshooting Your Config uration

• The Cisco Unified IP Pho ne 7 975

Troubleshooting Your Configurat ion

Use the information in Tabl e 3-1 to help you troubleshoot you r configuration.

Before You Begin

First check that the following conditions have been met:

• Power has been applied.

• The Cisco TelePresence System has been installed and configured according to the instructions in

Cisco TelePresence System Assembly Guides.

• Cisco Unified CM has been configured to support the Cisco TelePresence System as described in

this guide.

Table 3-1 Troubleshooting the Cisco TelePresence Configuration

Problem Possible Cause Possible Solutions

Selecting the Test Connection fun cti on on t he Cisco Unified CM web pa ge results in an error.

Incorrect Cisco TelePresence Manager Application User credentials:

• Cisco TelePresence Manager

Application User is m issi ng requir ed roles.

1. Check User Credentials—Correct the

user credentials.

2. Check Cisco TelePresence Manager

Application—See the Cisco T elePresence

Manager documentat ion home page for

information about using the Cisco TelePresence Manager.

The Cisco TelePresence unit does not register.

Cisco TelePresence System could be unknown:

• Cisco Unified CM does not know about

the CTS.

• CTS is not registered because it is

unplugged.

• CTS MAC a ddress i s entere d inco rrectly.

1. Test Codec Connection—Test the

network connection to the master codec by plugging the codec network cable directly into the CTS Cisco Uni fied IP ph one . If the IP address displays, the prob lem is with the codec.

2. Verify Phone Registration—Log in to the

Cisco Unified CM administration interface. C li ck o n th e IP ad dre ss and verify phone registration.

The Cisco Unified IP Phon e 7975 does not register.

Phone could be unknown:

• Cisco Unified CM does not know about

it.

• CTS is not registered because it is

Ve rif y P hone Re gistr ati on—Log in to the Cisco Unified CM administration interface. Click on the IP address and verify phone registration.

unplugged.

• CTS MAC a ddress i s entere d inco rrectly.

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Troubleshooting Your Configuratio n

Table 3-1 Troubleshooting the Cisco TelePresence Configuration

Problem Possible Cause Possible Solutions

The phone does not display the Cisco TelePresence idle screen.

CTS does not auto answer

• Phone could be unknown:

–

Cisco Unified CM does not know about it

–

CTS is not registered because it is unplugged.

–

The phone did not rece ive an IP address.

• There could be errors in the

Cisco Unified Communic ations Manager Phone Configuratio n window:

–

Incorrect IP address

–

Typos in the exte rn al l oca ti on UR Ls

• An incoming conference call is ringing

and the CTS does not auto answer immediately.

1. Verify Phone Registration—Log in to the

Cisco Unified CM administration interface. C li ck o n th e IP ad dre ss and verify phone registration.

2. Verify Phone in the System—Log in to

the Cisco TelePresence System Administration interface to verify that the system can detect the phone.

3. Correct Typos in URL—See Managing

Cisco Unified IP Phones in Chapter 2, “Configuring the Cisco Unified IP Phone for MIDlets” for information about

configuring external U RL s.

The CTS rings and auto-answers a call based on how these features were configured in Cisco Unified CM.

• The call is connected but there is no

video.

If the call is connected as audio only, check your IP phone configuration and make sure the “Disable Speaker/Headset” box is checked.

To disable the IP phone speaker/headset:

1. Log on to the Cisco Unified CM

Administration interface.

2. Search for y our dir ec tory n umb er (DN ).

Two devices are displayed: CTS and IP Phone

3. Click on the IP_Pho ne device.

4. Scroll down to the Product Specific

Configuration Layout window.

5. Verify that the foll owing check- boxes are

checked in the Product Specific Configuration Layout window:

–

Disable Speakerphone

–

Disable Speakerphone and Headset

6. Apply and Save the configurati on.

7. Reset th e device. See t he “Managing

Phone Reset and Co dec Con nectivity” section on page 3-11 for reset information .

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Table 3-1 Troubleshooting the Cisco TelePresence Configuration

Problem Possible Cause Possible Solutions

• Conference r oom i s

deleted from future meeting schedule in CTS Manager.

• Lost ability to invite

expected conf eren ce room into a call.

• Studio Mode recording

is not working.

• SD InterOp feature is not

working.

• HD InterOp featu re is

not working.

Calls drop during failover/fallback operation.

A call rings through but fails to connect.

MIDlet fails to start up properly, shows the following message:

“setting up network connections”

The Cisco TelePresence Recording Server (CTRS) Studio Mode recording feature is not working and the room has been unsubscribed.

One or more of the rooms in a conference does not suppo rt the feat ure.

Back-to-back calls with Session Border Controller (SBC) drop when the active Cisco Unified CM service is stopped or the server is reboo ted.

In a SIP call, Cisco Unified CM does not recognize H.32 3 ga teways, which supp ort audio but do not support video (a Cisco AS5400 for instance). When the Cisco Unified CM detects this type of “unknown” box on t h e re ce iving end, a 5 03 server erro r me ssag e i s sen t an d th e call does not connect.

TCP Issues

MIDlet cannot establish TCP c onnect ions with the CTS.

CTS IP Address Issues

Possible incorrect CTS IP address is assigned to the phone profile authentication server URL.

Check Room View on CTS Manager to verify whether a CTS device is capable of supporting the features in a specific room. Then check your Cisco Unified CM configuration setti ngs to configure the device. See Chapter 1,

“Configuring Cisco Unified Co mmu nicati ons Manager for the Cisco TelePresence System.”

Do not place a ca ll du ring fail over opera ti ons.

Ensure that the receiving end of a call supports audio-visual (AV) streams.

1. Ensure that the correct CTS IP address is

in the Au th enticatio n Se r ver U RL f o r th e phone device in Cisco Unified CM.

2. Click Save.

3. Reset th e pho ne .

See Managing Cisco Unified IP Phones in

Chapter 2, “Configuring the Cisco Unified IP Phone for MIDl ets” for

information about co nfiguring externa l URLs.

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See also the “Managing Phone Reset and

Codec Connectivity” section on page 3-11

for reset information.

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Table 3-1 Troubleshooting the Cisco TelePresence Configuration

Problem Possible Cause Possible Solutions

MIDlet upgrade hangs, shows the following message:

“Error contact administrator”

MIDlet fails to initialize properly, showing the following message:

“Configuration error.”

MIDlet Upgrade Issues

The phone firmware is unable to uninstall the older version cleanly to make way for the new version. The issue happens during upgrade of t he M IDl et if t he ph one is not reset after t he upgr ade.

Authentication Issues

The MIDlet does not find Authentication Server URL or it does not recognize its format.

Supported Character Issues

Non-English chara cters ar e used on phone device profile.

Reset the phone aft er u pgr ad e. See the “Managing Phone Reset an d Codec

Connectivity” section on pa ge 3-1 1 for reset

information. See also Managing Cisco Unified IP Phones in

Chapter 2, “Configuring the Cisco Unified IP Phone for MIDlets” for information about

configuring external U RL s.

1. Properly configure the Authentication

Server URL for the ph one

2. Click Save.

3. Reset th e pho ne .

Tip Use only English characters.

See Managing Cisco Unified IP Phones in

Chapter 2, “Configuring the Cisco Unified IP Phone for MIDlets” for information about

configuring external U RL s.

CTS was mov ed to a dif ferent Cisco Unified CM and the registration is rejected.

The Cisco TelePresence unit does not register.

CTL File Issues

The CTS was associated with a different secure Cisco Unified CM at one time and the CTS preserved the previous Certific ate Trust List (CTL) file.

CTS Unknown Issues

Cisco TelePresence System could be unknown:

• Cisco Unified CM does not know about

the CTS.

• CTS is not registered because it is

unplugged.

• CTS MAC a ddress i s entere d inco rrectly.

See also the “Managing Phone Reset and

Codec Connectivity” section on pa ge 3- 11 for

reset information. Remove the CTL file from the administration

interface .

1. Test the network connection to the master

codec by doing the following:

a. Plug the codec network cable directly

into the CTS Cisco Unified IP phone.

b. If the IP address displays, the problem

is with the codec.

2. Verify the phone registration by doing the

following:

a. Log in to the Cisco Unified CM

administration inter face.

b. Click on the IP address and verify the

phone registration.

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Troubleshooting Your Config uration

Table 3-1 Troubleshooting the Cisco TelePresence Configuration

Problem Possible Cause Possible Solutions

CTS does not register with Cisco Unified CM:

• From the Cisco Unified

CM device page, the CTS status shows unregistered or unknown.

• From the codec W eb user

interface (U I), C TS status shows unknown or inaccessible for Cisco Unified CM.

CTS un-registers from time to time.

Profile or Provisioning Issues

•

CTS profile is not provisioned properl y in Cisco Unified CM.

Directory Number Issues

•

Directory Number (DN) is not configured.

TFTP Issues

•

Cisco Unified CM or TFTP service issue.

• TFTP port 6 970 i s b l ocked s o t hat th e

CTS cannot downlo ad the “device co nfig xml” file from Cisco Unified CM TFTP server.

XML Issues

•

XML configuration file is suspected to be corrupted on the Cisco Unified CM database.

Hostname Issues

• Cannot resolve hostna me of

Cisco Unified CM.

SIP Issues

•

The system experiences a SIP registration timeout.

Network Issues

•

Intermittent network issu es could caus e packets to be dropped.

• Log onto Cisco Unified CM, make sure

that the CTS profile and the direc tory number (DN) are cr ea ted and c onfigured properly.

• Completely delete from Cisco Unified CM

the CTS and the phone, including its associated DN, then add the m back to Cisco Unified CM.

Tip Even if you make minor changes on the

Cisco Unified CM CTS Device page , (in the Description field, for example), remember to click Save and restart the CTS.

• Make sure Cisco Unified CM and TFTP

service is running. Restart services if necessary.

• Make sure there is no firewall or device

between the CTS and Cisco Unified CM that blocks the 6970 port.

If you are using the Cisco Unified CM hostname as the TFTP ser ver on the CTS, make sure that the hostn am e can be res olved by the domain name syst em (D NS) .

1. Confirm that Cisco Unified CM is

receiving SIP messages and whether the system is responding.

2. Collect a packet capture if necessary to

submit to Cisco technical response for further review.

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Troubleshooting Your Configuratio n

Table 3-1 Troubleshooting the Cisco TelePresence Configuration

Problem Possible Cause Possible Solutions

Cisco Unified IP Phone 7975 goes dead duri ng CTS endpoint or M IDle t upgrade.

On some CTS 500 installations, the Cisco Unified IP Phone rejects a direct firmware upgrade.

Phone Firmware Issues

Occasionally, an unexpected phone power cycle can occur during a CT S endpoint or MIDlet version u pgr ad e. D ur ing CTS endpoint upgra des , t he C TS brie fly powers off the phone th en br i ngs i t ba ck u p when upgrade is complete. But if the phone power c ycle is occur ring at the s ame time, the phone's firmware image can be damaged and the phone will not power back on.

During installation, Cisco Unified Communications Manager will automatically upgrade the firmware on Cisco Unified IP Phone 7975 to the minimum version required . But if the firmware on the IP phone is outdated, the phone may reject the direct firmware upgrade.

T o a void this problem, schedule CTS endpoint or MIDlet upgrades wh en the pho ne is not in power cycle mode.

If you encounter a phone th at will not power back on after a CTS en dpo int or M IDl et upgrade, perform a ph one fa ctor y reset to restore the firmware image. See Resetting the

Cisco Unified IP Phone 7970 Series Factory Image.

Upgrade the IP phone 797 5 to an intermediate unsigned firmware version before upgrading to the final firmware required by the endpoint.

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Managing Passwords

The following sections contai n informa tion to help yo u manage yo ur passwords:

• Resetting Your Cisco Unified CM Se cu re She ll Password , pa ge 3- 8

• Resetting Administrat or a nd Secu rity Passwords, pa ge 3-8

• Resetting Your CTS Codec Password, page 3-9

• Related Informati on , pa ge 3- 14

Resetting Your Cisco Unified CM Secure Shell Password

To reset your secure shell password, fo llow these step s:

Step 1 Log into the Cisco Unified CM Administration application. Step 2 Navigate to Device > Phone > Product Specific Configuration Layout. Step 3 Scroll down to the Secure Shell Information window. Step 4 Change your password using the fol lowing guideli nes:

• Maximum field length—64 characters

• Minimum field length—6 characters

Step 5 Save your changes by clicking Restart. This enables the up dated co nfigurati on to be rea d and app lied

to the CTS; and then Calling Se rvice is rest arted to reboot. On star tup, the C TS read s the C isco Un ified CM c on figurati on an d a pp lies any c hange s.

See the “Secure Shell Information” section on page 1-20 for more information abo ut p assword a ging.

. Alternately you can click Rese t, which causes the CTS

Resetting Administrator and Security Passwords

If you lose the admini strat or password or sec urit y passwo rd, use the f oll owing proced ure to re set these passwords in Cisco Unified CM.

T o perform the password reset process, you must be connected to the system through the system console, that is, you must have a keyboard and monitor connected to the server. Y ou cannot reset a password when connected to the system thro ugh a secure shell session .

Caution The security password on all nodes in a cluster mu st match. Cha nge the secu rity pa ssword on all

machines, or the cluster nodes will not communicate.

Caution You must reset each ser ver in a cluster after you change its sec urity passwor d. Failure to reboo t the

servers (nodes) causes sy stem ser vic e p robl ems and p rob lem s with th e Ci sco Uni fied Comm unic ation s Manager Administrati on w indows on the subsc ribe r se rvers.

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Note During this pro cedu re, you mu st r emove and the n in ser t a valid CD or DVD in the disk drive to pr ove

that you have physical access to the system.

Procedure

Step 1 Log in to the system with the following username and password:

• Username: pwrecovery

• Password: pwreset

The Welcome to platform password reset w ind ow displays .

Step 2 Press any key to continue. Step 3 If you have a CD or DVD in t he d is k d rive, remove it n ow. Step 4 Press any key to continue. T he sy stem t ests t o ensur e that you have removed t he CD or DVD from th e

disk drive.

Step 5 Insert a valid CD or DVD into the disk drive.

Managing Passwords

Note For this test, you must use a data CD, not a mu sic CD.

The system tests to ensure that you have inserted the disk.

Step 6 After the system verifies that you have inserted the disk, you get prompted to enter one of the following

options to continue:

• Enter a t o reset the ad ministra tor password.

• Enter s to r eset the security pa ssword.

• Enter q to quit.

Step 7 Enter a new password of t he t yp e t hat you c ho se. Step 8 Reenter the new password.

The password must cont ain at leas t 6 cha racte rs. The sy stem che cks t he new password f or stre ngth . If the password does not pass the strength check, yo u get prompte d to enter a new password.

Step 9 After the system verifies the strength of the new password, the password gets reset, and you get prompted

to press any key to exit the password reset utility.

Resetting Your CTS Codec Password

Note You must be in the Cisc o TelePresence room t o re ad t he newly requ este d passco de tha t sh ows on the

main display.



At each point where the pwrecovery account requires input, the program will wait up to 60 seconds. If nothing is entered, the system will inform you that the entry took too long and will exit.



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Managing Passwords

Step 1 SSH into the codec f rom your lap top. Step 2 Login with the following:

Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration

If you encounter any difficulty, open a case with Technical Assistance Center (TAC) via the Internet at

http://tools.cisco.com/ServiceRequestTool/create/, or contact your Cisco technical support

representativ e and pro vid e the represe ntati v e with the informa tion you ha v e gath ered abou t the problem.

Before You Begin

Make sure that the CTS is not in a call, and that there is only one instanc e of so meone trying to reset the password, otherwise the s ession wil l abor t.

Procedure

To reset your CTS codec password, foll ow these steps:

• Username: pwrecovery

• Password: pwreset

The following message appears in the SSH client window:

Example 3-1 Welcome to Password Reset

dhcp-249:~ $ ssh pwrecovery@10.00.00.100 pwrecovery@10.00.00.100's password:



*********************************************** *********************************************** ** ** ** Welcome to password reset ** ** ** *********************************************** *********************************************** 



Do you want to continue ? (y/n):y  Preparing the system...  Please enter the passcode:

Step 3 The system will ask whether you want to continue. Type Y then return to continue

Note If desired, type any oth er key the n return to exit.

This system will now prepare for password reset an d prompt you fo r a passco de. The new passcode is displayed on the CTS main display, as shown in the following example:

Password reset is now being run Pa sscode : 9 1917 5

Note The passcode is a randoml y gene rat ed nu mber a nd will be differen t for ea c h logi n attem pt. If you en ter

the wrong passcode, the system will inform you that the passcode was incorrect and will exit, as shown in the following example. If this happens, repeat Step 1 and Step 2.

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Example 3-2 Invalid Password Reset Request

Do you want to continue ? (y/n):y Preparing the system... Please enter the passcode:12345 Sorry that was an invalid passcode... Logging off Connection to 10.00.00.100 closed. dhcp-249:~ $

When you enter the correct passcode, the CTS will then reset the administration account name and password to the system defaults. The following example shows successful passwo rd re set info rmation:

Example 3-3 Successful Password Reset Request

Please enter the passcode:507530 resetting admin name and password stopping any existing admin session admin account and password reset to default success in applying security rules Logging off Connection to 10.00.00.100 closed. dhcp-249:~ $

Managing Phone Reset and Codec Connectivity

Note If you are using t he CT S with a Cisc o U n ified Comm unic atio ns M ana ger, the next ti me you perf orm a

“Refresh” or “Re se t” fro m the Cisc o Un ified C M, t he ad mi nistra ti on ac c ount name a nd passwo rd w ill be reconfigured to the values specified in the Cisco Unified CM device page.

Managing Phone Reset and Codec Connectivi ty

The following sections con tain info rmati on about ma naging the following system componen ts:

• Information About Phone Res et, page 3 -11

• Resetting the Cisco Unified IP Phone 7970 Series, pa ge 3-12

• Synchronizing a Phone, page 3-12

• Resetting the Cisco Unified IP Phone 7970 Serie s Factory Imag e, page 3-1 3

• Restoring Connectivity to the Codec, page 3 -13

Information About Phone Reset

If a device is not registered with Cisco Unified Communications Manager, you cannot reset or restart it. If a device is registered, to restart a device without shutting it down, click the Restart button. To shut down a device and bring it b ack up, c li ck t he Reset button. To return to the previous window without resetting or restarting the device, click Close.

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Managing Phone Reset an d Codec Connectivity

Note Resetting a gateway/trunk/media devices drops any calls in pro gress that ar e using that

gateway/trun k/media devices. Restarting a gateway/media device s tries to pr eser ve the calls in progress that are using that gateway/media devices, if possible. Other devices wait until calls are complete before restarting or resetting. Resetting/restartin g a H323 de vice does not physically re set/restart the hardw are; it only reinitializes the configuration loaded by Cisco Unified Communications Manager.

Resetting the Cisco Unified IP Phone 7970 Series

Reset a Cisco Unified IP Phone at any time by following these steps:

Note If a call is in progress, the phone does not reset until the call completes.

Step 1 Choose Device > Phone. The Find and List Phones window appears. Step 2 To locate a spe cific p hone , e nter se arc h crite ria a nd c l ick Fin d. A list o f phones that match the search

criteria displays.

Step 3 Check the check boxes next to the phones that you want to reset. To choose all the phones in the window,

click Select All.

Step 4 Click Reset Selected. The Device Reset window appears. Step 5 Choose Reset from the listed options in the Device Reset window.

This shuts down the chosen devices and brin gs them bac k up (per forms a comp lete shutdown and reinitialization of the phone s).

Note See the “Synchronizing a Phone” sec tio n on p ag e 3- 12 for instruc tions on updat ing the phone with the

latest configuration changes by using the least-intrusive method.

Synchronizing a Phone

To synchronize a phone wit h the most rec ent configurat ion cha nges, perf orm the foll owing proced ure, which applies any outstanding con figuration setti ngs in the least -intrusive manner possi ble. (For example, a reset/re st art may no t be r equi red on some a ffected devices. ).

Procedure

Step 1 Choose Device > Phone. The Find and List Phones window appe ar s. Step 2 Choose the search criteria to use and Click Find. The window displays a list of phones that matc h the

search cri ter i a.

Step 3 Check the check boxes next to the phone s that you want to sync hroniz e. To choose all phones in the

window, check the check box in the matching records title bar.

Step 4 Click Apply Config to Selected. The Apply Configuration Info rmat ion dia log displ ays.

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Managing Phone Reset and Codec Connectivity

Step 5 Click OK.

Resetting the Cisco Unified IP Phone 7970 Series Factory Image

To reset the phone to the factory image, follow these steps:

Step 1 Disconnect the power from the phone. Step 2 While holding down the “# ” key, reconnect the power. Step 3 As soon as you see the line button lights to the right side of the display cycling yellow, release the “#”

key.

Step 4 Press the following buttons in se qu en ce: 3 , 4, 9, 1, 6 , 7, 2, 8 , 5, 0, * , #.

The cycling line button lights then change from yello w to red . W ithin a fe w minutes t he phone will begin booting.

Restoring Connectivity to the Codec

If you lose connectivity to the CTS codec(s), follow these steps:

Step 1 Power off the system by turning the following power switches to the Off position:

• Tw o le ft PDUs .

• Single right PDU.

• The PDU or auxiliary control unit behind the center display assembly (if present).

Step 2 Power on the system by turning the following power switches to the On position:

• Tw o le ft PDUs .

• Single right PDU.

• The PDU or auxiliary control unit behind the center display assembly (if present).

Tip Power on the primary codec before powering on the secondary codecs to prevent the secondary

codecs from being affected by any softwar e and periph eral upgrad es to the pr imary co dec.

Connectivity should automatically be restored. For more information about the CTS codec, refer to the Cisco TelePresence System Assembly, Use &

Care, and Field-R ep lac eable Uni t Gu ide fo r your sy stem o n C isco. com:

Support > Products > TelePresence > Cisco TelePresence System

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Related Information

See the Cisco T elePresence System Troubleshooting Guide for information about system passwords and troubleshooting the CTS and Cisco Unified CM Administration interfaces and related hardware components.

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CHAPTER

Managing Cisco Unified IP Pho ne Features

Revised: December, 2010, OL-21851-01

Contents

• Changing the Cisco Phone User In terface Scre en Backg round, pag e 4-1

• Managing the Speed-Dial Directory, page 4-4

Changing the Cisco Phone User Interfac e Scree n Backgrou nd

This section describes how to change the background on the CTS Cisco Unified IP phone user interface to black—a recommended change that will improve the Cisco TelePresence experience.

Use the inform ati on in t he fo l lowing sec tio ns to c hange the ba ck gro und on y our ph one i n terfa ce:

Prerequisites

• Prerequisites, page 4-1

• Checking for TFT P S ervi ce , pag e 4- 2

• Checking for Background Files, page 4-2

• Adding Background Fil es t o Ci sco U nified C ommuni ca tions M ana ger, page 4-3

• Setting Background Images on the Cisco TelePresence Phone, page 4-3

To change your scree n t o have a blac k bac kg round, y ou must download the fo llowing files f rom the Cisco Unified Communications Mana ger Un ified OS Administrati on software download page:

• List.xml

• Black.png

• TN-Black.png

Before you add new files, go to the “Checking for Backgro und Files” sect ion on page 4-2 .

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Changing the Cisco Phone User I nt erface Screen Background

Checking for TFTP Service

T o v erify or acti v ate TFTP servic e, foll ow th ese steps fr om the Cisco Unified Communications Manager Serviceability menu:

Step 1 Choose Tools > Service A ctivati on . Step 2 Ve rify th at th e Cisc o TFTP s ervic e is ac tivated. Step 3 If TFTP is not activated, chec k th e box next to Ci sco TFT P. Step 4 Click Save to activate TFTP service.

Checking for Backgrou nd F iles

To determine whether back ground files alre ady exist on your syst em, follow these st eps:

Chapter 4 Managing Cisco Unified IP Phone Features

Step 1 Log into the Cisco Unified Communications Manager Unified OS Administration interface. Step 2 Choose Software Upgrade > Upload TFTP Server File. Step 3 Look in the Upload TFTP Server File area for any background files that already exist. Step 4 Search for the file ‘List.xml’ in the ‘---- Desktops/320x212x12’ directory. If it exists, then you already

have some backgrounds available. If not, proc eed to t he “Adding Background Files to Cisco Un ified

Communications Manager ” sect ion on page 4-3.

Step 5 Use TFTP to download the List.xml file by following these steps:

a. From the DOS opera ti ng syste m, o pen a com ma nd window an d run the fo llowing comm an d:

C:\Documents and Settings\All Users\Desktop>tftp XXX get Desktops/320x212x12 /List.xml

Where XXX is the name of the Cisco Unified Communi cations Mana ger.

Step 6 Edit the List.xml file with a text editor such as Notepad. The file should look something like the

following example :

</CiscoIPPhoneImageList>

Step 7 Add the following string before t he last </C iscoIPPhon eImage List> :

Step 8 Save the List.xml file.

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Changing the Cisco Phone User Interface Screen Background

Adding Background Files to Cisco Unified Communications Manager

To add background files to your system, follow these step s:

Step 1 Log into the Cisco Unified Communications Manager Unified OS Administration interface. Step 2 Choose Software Upgrade > Upload TFTP Server File. Step 3 In the box labeled “Subdi recto ry of the TF TP directo ry where file will be upload ed” ch oose

Desktops/320x212x12.

Step 4 Click the Browse button and browse to the List.xml file. Double-click the filename. Step 5 Click the Upload File button. Step 6 Repeat these steps for all the files that you are adding. Step 7 Restart the TFTP service by following these steps:

a. From the Navigation drop-down menu, select Cisco Unified Serviceability and click Go.

a. Log into Cisco Unified Serviceability.

b. From the Tools drop-down menu, c hoos e Control Center - Feature Services.

c. From the CM S ervi c es men u, c lic k the C isco TF TP ra dio button.

d. Click the Refresh butto n . Step 8 Once the Cisco TFTP service has restarted, you can chan ge the backg round se tting on the phon e by

proceeding to Setti ng Back gro und Ima ges on t he Ci sco TelePresence Phone.

Setting Background Images on the Cisco TelePresence Phone

To select a background image from you r new background i mage files, follow these steps on the CTS Cisco Unified IP phone:

Step 1 Touch the Settings button to display the list of settings that can be changed. Step 2 Ta p t he Down Arrow button to scroll to and highlight User Preferences. Step 3 Touch the Select soft key. Step 4 In the list of User Preferences selections, tap the Down Arrow button to scroll to and highlight

Background Images

Step 5 Touch the Select soft key. Step 6 In the list of Background Images selections, tap the Down Arrow button to scroll to and highlight the

black thumbnail

Step 7 Touch the Select soft key.

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Managing the Speed-Dial Directory

Managing the Speed-Dial Direc tory

This section contains the following information:

• Speed Dialing on the CTS Cisco U nified I P Pho ne, pa ge 4- 4

• Adding Speed-Dial N um bers, page 4 -4

• Speed Dial User Options, page 4-5

Speed Dialing on the CTS Cisco Unified IP Phone

Speed dialing is a standard Cisco Unified Commun icati ons Manager (C isco Uni fied CM) function and is supported on the Ci sco TelePresence System (CTS ) Cisco Uni fied IP Pho ne. The s peed- dia l l ist associated with the Ci sco U nified IP Pho ne al lows phone numb er s to be re adily a cce ssed a nd mee tin gs to be quickly connected to from the manual call user interface.

Use Cisco Unified Communications Manager Administration to configure speed-dial buttons for phones if you want to provide speed-dial buttons for users or if you are configuring phones that do not have a specific user who is a ssigned to them. U sers use the Cisco Unified CM User Options menu to ch ange the speed-dial buttons on the ir pho nes.

The Cisco Unified IP phone user interface accepts 40 phone numbers (numbered 3 to 42), which can be managed from the Cisco Unified Comm unica tions Mana ger Speed Dial and Abb reviated Dial Configuration window.

Chapter 4 Managing Cisco Unified IP Phone Features

Adding Speed-Dial Numbers

To add speed-dial numbers t o the CTS Cisco Un ified IP phone, fol low these steps:

Step 1 Log in to the Cisco Unified Communica tions Mana ger Admini stration i nterface. Step 2 From the Device drop-down menu, select Phon e. The Find and List Phones Page appears . Step 3 Enter your search criteri a in the fields provid ed and cli ck Fin d. Step 4 Click on the phone that you wa nt to conf igure with speed-dial b uttons. The Phone Configur ation windo w

for that phon e a ppe ars.

Step 5 Click the Related Links drop-down list box at the top r ight si de of t he w ind ow. Step 6 Choose Add/Update Speed Dials and click Go. The Speed Dial and Abbreviated Dial Configuration

window for this phone a ppe ars with the fo llowing con figurabl e fields disp laye d:

• Speed Dial Settings—Butt ons 3 through 42 .

• Abbreviated Dial Settings—CTS does not support abbreviated dialing.

Step 7 Enter the settings in these fields using the information in Table 4- 1 as a guide.

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Table 4-1 Speed Dial and Abbreviated Dial Configuration Window

Number Field Description

Number from 3

— Identifies the speed-dial button on the phone.

to 42.

Number

Managing the Speed-Dial Directory

Note Button 1 is reserved for the main line,

button 2 is a spare (reserved for a second line).



Buttons 3 through 42 are reserved for speed-dial designations.

Enter the number that you want the system to dial when the u ser p re ss es th e s p ee d-di al butt o n. Th e following digits and characters are allowed:

• Digits 0 through 9

• * (Asterisk)

• # (Number sign or h ash)

Step 8 Click Save to apply your changes. Step 9 Click Close to close the window.

Speed Dial User Options

To use the speed-dial feature, follow these steps:

Step 1 Log in as user to the Cisco Unified CM User Options page.

Label

ASCII Label

• + (Plus sign, escape symbol) Note The speed-dial function does not allow

pauses or waits.

Enter the text that you want to display for the speed-dial button or abbreviated-dial number.

This field provides the same information as the Label field, but you must limit input to ASCII characters. Devices that do not support unicode (internationalized) characters display the content of the ASCII Lab el field.

Step 2 From the User Opti ons dr op-down me nu sel ect Device. The D evice Configur ation pa ge a pp ears. Step 3 Click the Speed Dials button. The Speed Dial and Abbreviated Dial Configur ation page appea rs

containing you r con figure d N umb er, Label, and A SCII La bel Spe ed Dial Sett ings , a s descr ibe d in

Ta ble 4 -1.

Step 4 Vie w or edit settings on the Speed Dial and Abbreviated Dial Configuration page then choose one of the

following options:

a. Save—You must click Apply Config to save your settings.

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b. Reset—Opens the Device R eset wi nd ow where y ou can rese t or r estart the device.

Click the Reset or the Restart icon or the Resest or Restart buttons to complete th e action. To return to the previous window without resetting or restarting the device, click Close.

Note A device must be registered with Cisco Unified Communicat ions Manage r in order to re set or

c. Apply Config—Required to save the configuration. d. Device—The Device Configuration window appears where you can view and modify the following:

–

Chapter 4 Managing Cisco Unified IP Phone Features

restart it. 



Resetting a gateway/trunk/media devices drops any calls in pro gress that ar e using that gateway/trunk/media device. Restarting a gat eway/media device tries to pre serve the calls in progress that are using that g ateway/media de vice, if possible. Other de v ice s wait until calls are complete before rest arti ng or r eset tin g. Re se tting or r esta rti ng a n H 323 device d oes no t physically reset or restart th e hardware; it only reini tialize s the configur ation loaded by Cisco Unified Communic ation s M ana ger.

Device Name (choose a d evice from the dro p-down me nu)

–

Device Model (view only)

–

Device Description (view only)

–

User Locale: Leave as <None> (additional choices are English, United States and Nihongo, Japanese)

e. Line Settings—The Line Setti ng s Co nfigurati on w indow app ears w here you c an vi ew and mo dify

the Line Infor mat ion an d I ncomi n g C all For wardi ng set tin gs. View or edit the fields a nd ch oose Save, Device, or Speed Dials to complete the action.

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