Cisco CTS-500, Unified Communications Manager Configuration Manual
Cisco Unified Communications Manager
Configuration Guide for the
Cisco TelePresence System
December, 2010
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Text Part Number: OL-21851-01
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Cisco Unified Communications M anager Configuration Guide for the Cisco TelePresence System
© 2010-2011 Cisco Systems, Inc. All rig hts reser ved.
Preface i
Contents i-i
Objective i
Audience i
Document Organization ii
Notices ii
What’s New ii
Related Feature Documentation i-iii
Prerequisites iv
Additional System Information v
Related Documentation ix
CONTENTS
Obtaining Documentation and Submitting a Service Request x
Configuring Cisco Unified Communications Manager for the Cisco TelePresence System 1-1
Contents 1-1
Overview 1-2
Logging into the Cisco Unified CM Administrator 1-2
Configuring the Options File 1-3
Adding a Cisco TelePresence Device 1-4
Creating a New Cisco TelePresence Device 1-5
Adding a New Phone as a Cisco TelePresence Device 1-5
Finding a Phone 1-5
Configuring a Ci sco TelePresence Device 1-6
Device Information 1-6
Protocol Specific Information 1-8
Certification Authority Proxy Function (CAPF) Information 1-9
MLPP Information 1-10
Product Specific Configuration Layout 1-10
Product Specific Configuration Layout Window 1-11
Optional Hardware 1-16
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Auxiliary Control Unit 1-18
Dial Plan Information 1-18
Directory Number 1-19
Global Location 1-19
Secure Shell Information 1-20
External CTS Log Destination 1-21
SNMP Configuration Parameters 1-23
SNMP Trap Receive Parameters 1-25
Managing SNMP MIBs and SNMP Traps 1-26
Saving Your Settings 1-26
Configuring Phone Security Profile Information 1-26
Adding a New Phone Security Profile for CTS 1-26
Configuring the Phone Security Profile 1-27
SIP Phone Securit y Profile Information 1-27
Phone Security Profile CAPF Informati o n 1-29
Parameters Used in Phone Field 1-30
Assigning a Directory Number to the Cisco TelePresence Device 1-30
Configuring th e Access Directory Number 1-31
Association Information 1-31
Configuring the Directory Number for the Cisco TelePresence Device 1-32
Directory Number Information 1-32
Directory Number Settings 1-33
AAR Settings 1-34
Call Forward and Call Pickup Settings 1-34
MLPP Alternate Party Settings 1-35
Line Settings for All Devices 1-35
Line X on Device X 1-36
Multiple Call/Call Waiting Settings on Device X 1-37
Forwarded Call Information Display on Device X 1-37
Assigning a Directory Number for the Shared-Line Cisco Unified IP Phone 1-38
Adding a New Directory Number 1-38
Configuring the Directory Number for a Shared Line 1-38
Directory Number Information 1-39
Directory Number Settings 1-39
Call Forward and Call Pickup Settings 1-39
MLPP Information 1-40
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Line X on Device X 1-40
Multiple Call/Call Waiting Settings on Device X 1-40
Forwarded Call Information Display on Device X 1-40
Configuring Addi tional Settings 1-40
Updating SIP Profile Media Ports 1-40
Where to Go Next 1-40
Configuring the Cisco Unified IP Phone for MIDlets 2-1
Contents 2-1
Important Notes 2-1
Configuring the Cisco Unified IP Phone 2-2
Adding a New Phone 2-2
Managing Cisco Unified IP Phones 2-3
Device Information 2-4
Protocol Specific Information 2-7
Certification Authority Proxy Function (CAPF) Information 2-7
Expansion Module Information 2-8
External Data Locations Information 2-8
Extension Information 2-10
MLPP Information 2-11
Do Not Disturb 2-11
Secure Shell Information 2-11
Product Specific Configuration Layout 2-11
Contents
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Configuring MIDlets 2-14
Uploading Files to the Cisco Unified CM TFTP Directory 2-14
Downloading Cisco TelePresence MIDlet Phone Application .jad and .jar Files from
Cisco.com 2-15
Uploading Cisco TelePresence MIDlet Phone Application .jad and .jar files to
Cisco Unified CM 2-15
Creating MIDlets IP Phone Service in Cisco Unified CM 2-16
Configuring the MIDlets IP Phone Inte rface 2-17
Setting Phone URL Parameters for MIDlets 2-18
Configuring a Remote Phone 2-18
Where to Go Next 2-20
Verifying and Troubleshooting the Cisco TelePresence System Configuration 3-1
Contents 3-1
Verifying Your Co nfiguration 3-1
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Troubleshooting Your Configuration 3-2
Managing Passwords 3-8
Resetting Your Cisco Unified CM Secure Shell Password 3-8
Resetting Administrator and Security Passwords 3-8
Resetting Your CTS Codec Password 3-9
Managing Phone Reset and Codec Connectivity 3-11
Information About Phone Reset 3-11
Resetting the Cis co Unified IP Phone 7970 Se ries 3-12
Synchronizing a Phone 3-12
Resetting the Cis co Unified IP Phone 7970 Se ries Factory Image 3-13
Restoring Connectivity to the Codec 3-13
Related Information 3-14
Managing Cisco Unified IP Phone Features 4-1
Contents 4-1
Changing the Cisco Phone User Interface Screen Background 4-1
Prerequisites 4-1
Checking for TFTP Service 4-2
Checking for Background Files 4-2
Adding Background Files to Cisco Unified Communications Manager 4-3
Setting Background Images on the Cisco TelePresence Phone 4-3
Managing the Speed-Dial Directory 4-4
Speed Dialing on the CTS Cisco Unified IP Phone 4-4
Adding Speed-Dial Numbers 4-4
Speed Dial User Options 4-5
Configuring MIDlets-Enabled Features 5-1
Contents 5-1
One Phone Per Office 5-1
Cisco Emergency Res ponder Overview 5-2
Enabling the One Phone Per Office Feature 5-2
Managing the Switch 5-2
Enabling One Phone Per Office 5-3
Monitoring the One Phone Per Office Feature 5-3
T1 Support Extended Reach 5-3
Quality Per Display - 720p (Lite) 5-4
Self View Control 5-5
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Self View Control Feature Behavior 5-5
Shroud Lights 5-5
Answering Calls 5-5
Dismissing Calls 5-6
Concurrent Feature Support 5-6
Related Self View Fe ature Information 5-6
Conference Control Protocol (CCP) VPN Security Solution 5-6
Related CCP VPN Featur e Information 5-6
Where to Go Next 5-7
Setting Up the Room to Use Cisco TelePresence Manager 6-1
Contents 6-1
Configuring Microsoft Messaging Software for Cisco TelePresence Manager 6-2
Prerequisites 6-2
Configuring Microsoft Exchange for CTS Manager 6-4
Downloading a Microsoft Exchange Certifi cate 6-4
Deploying Microsoft Exchange 2003 6-5
Deploying Microsoft Exchange 2007 and 2010 EWS 6-5
Migrating Microsoft Exchange Servers 6-9
Migrating from Exchange Server 2003 to 2007 6-9
Migrating From Exchange Server 2007 to 2010 6-11
Migrating from Exchange 2003 to Exchange 2007 or 2010 6-11
Contents
Configuring IBM Domino for CTS-Mana ger 6-12
Directory Assistance in a Domino Deployment 6-13
Configuring Ci sco Unified CM for Cisco TelePresence Manager 6-13
Prerequisites 6-14
Downloading a Cisco Un ified Communications Manager Certificate 6-15
Creating an Application User for CTS Manager 6-15
Adding CTS Endpoints and Cisco Unified IP Phone Devices 6-16
Configuring Ci sco Unified CM Server Names 6-17
Configuring the Options File 6-18
Adding a Cisco TelePresence Device 6-18
Downloading Device Packs 6-19
Installing the Device 6-19
Testing Cisco Unified CM with the Pre-Qualification Assistant 6-20
Where to Go Next 6-21
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MIBs, RFCs, and SNMP Trap Messages for the Cisco TelePresence System A-1
Contents A-1
CTS SNMP Trap Message Matrix A-1
Configuration Management Messages A-3
Peripheral Status Messages A-4
Event History Messages A-8
Trap Notification Messag es A-9
Cisco TelePresence Call (CTPC) MIBs A-9
Call Attributes MIBs A-10
Call Configuration Group MIBs A-11
CTPC Configuration Examples A-11
Call Information Group MIBs A-12
Call Receive and Transmit MIBs A-13
Cisco Unified Communications Manager Call MIBs A-13
Call Management Conne ction Status MIBs A-13
Call Management System Response Code MIBs A-14
Remote Device Type MIBs A-14
Codec Type MIBs A-15
Call Statistics Group MIBs A-15
CTPC Statistics Group MIB A-15
CTPC Statistics Objects and Tables A-16
CTPC Statistics S tream Type Table MIB A-17
CTPC Statistics S tream SourceTable MIB A-17
Call Event History Group MIBs A-19
Call Notification Group MIBs A-19
Call Statistics Trap Notification Examples A-19
Supported Call Stat es MIBs A-20
SNMP Objects Value Persistence A-21
SNMP Objects Value Persistence CLI A-21
SNMP Special Characters A-22
Satellite Li c en s es fo r th e Cis c o TelePresence System B-1
Contents B-1
Cisco TelePrese nce over Satellite Networks B-1
Supported CTS Devices B-2
Supported CTS Software B-2
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G
LOSSARY
Contents
Supported Satellite Bandwidth B-2
Satellite Security B-2
Ordering a Satellite License B-3
Loading a Satellite License on Cisco Unified CM B-3
Identifying the CTS Satellite Endpoints B-4
Enabling the Satellite Feature B-4
Product Specific Configuration Layout Help C-1
Contents C-1
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Contents
Preface
Revised: December, 2010, OL-21851-01
This preface contains the following sections:
• Objective, page i
• Audience, page i
• Document Organization, pag e ii
Objective
Audience
• Notices, page ii
• What’s New, page ii
• Prerequisites, page iv
• Additional System In forma tion, p age v
• Related Document atio n, pa ge ix
• Obtaining Documentation and Submitting a Service Request, page x
The Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
provides information to help you use the Cisco Unified Communications Manager (Cisco Unified CM)
Administration interface to configure the Cisco TelePresence System (CTS).
This guide provide s inf or ma tion f or ne twork a dm ini stra tors who ar e respo nsi ble for co nfigurin g an d
supporting Cisco Uni fied IP Phon es an d th e CTS. N et work e ngin eers, sy st em a dm inist rators, a nd
telecom engineers use this guide to learn about an d administer the pl atform features. This guide re quires
knowledge of telephony and IP networking tech nology.
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Contents
Document Organization
Information for using the Cisco Unified CM with the Cisco TelePresence System application are
provided in the following chapters:
• Chapter 1, “Configuring Cisco Un ified Communica tions Manage r for the Cisco TelePresence
System”
• Chapter 2, “Configuring the Cisco Unified IP Phone for MIDle ts”
• Chapter 3, “Verifying and Troubleshooting the Cisco TelePresence System Configuration”
• Chapter 4, “Managing Cisco Unified IP Phone Features”
• Chapter 5, “Configuring MIDlet s-Enabl ed Featur es”
• Chapter 6, “Setting Up th e Room to Use Cisco TelePresence Manager”
• Appendix A, “MIBs, RFCs, and SNMP Trap Messages for the Cisco TelePresence System”
• Appendix B, “Satellite Licenses for the Cisco TelePresence System”
• Appendix C, “Pro duct Sp ec ific Configur ation L ayout Help”
• “Glossary”
• “Index”
Preface
Notices
Note Cisco Unified CM does not support the “$” (currency symbol) in system passwords. Cisco recommends
that you do not use the “$” symbol in any of your Cisco TelePresence passwords.
What’s New
The following fea tures ar e new:
• Conference Control Protocol (CCP) VPN Security Solution, page ii
• OBPT Cisco TelePresence WebEx OneTouch Interoperability, page iii
• Self View Control, page iii
Conference Control Protocol (CCP) VPN Security Solution
This feature allows an administrative domain that is hosting a Business-to-Business (B2B) conference
to configure its Cisco TelePresence Multipoint Switch (CTMS) using a specific URL structure. This
URL structure al lows the CCP HTTP traffic of participating CTS endpoints to be routed h op by hop
across one or more service provider (SP) HTTP proxies to reach the correct CTMS.
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Preface
Note This feature is only active if the enterprise configuration file on the Cisco Unified Communications
Manager TFTP server is co nfigured. I f t her e i s n o T FT P c onfigura tion file pr ese nt o n the syst em,
conference control uses the Internet model (free path).
This feature cannot be configured while in an active Cisco TelePresence call.
See Chapter 2, “Configuring the Cisco Unified IP Phone for MIDlet s,” for more information about
configuring th e TFTP se rv er. See also the “Conference Control Protocol (CCP) VPN Security Solution”
section on page 6.
OBPT Cisco TelePresence WebEx OneTouch Interoperability
The Cisco TelePresence WebEx OneTouch bridging feature integrates the Cisco WebEx conferencing
server with Cisco Telepresence multipoint meetings. Cisco Telepresence callers use
One-Button-to-Push (OBTP) technology to conn ec t t o me et ings. To begin using Cisco TelePresence
WebEx OneTouch on your Cisco TelePresence System ( CT S), yo u m ust con figure th e foll owing in
Cisco Unified CM:
Contents
• Configure the SIP trunk f or rou ting C i sco WebEx audio calls from t he SIP to t he C TM S.
• Add a route pattern for the Cisco WebEx OneTouch audio number and point it to the
Cisco TelePresence Multipoint Switch (CTMS) SIP tru nk.
• Manage the TFTP profile for the Cisco TelePresence endpoint.
• Ensure that TFTP profile has the me eting room name co nfigured.
For information about co nfiguring the Ci sco WebEx OneTouch solution, see the Cisco TelePresence
WebEx OneTouch for Cisco TelePresence Configuration Guide .
Self View Control
The Self View feature allows you to view how you w il l be see n by o ther s i n a Ci sco TelePresence
meeting before the mee ting begins. B y touching t he Self View softkey on your CTS Cisco Unified IP
phone while the CTS is idle, you can see a mirror image of your room for a specified amount of time, as
configured in the “ Max im um Se lf View Time (in seconds)” field in t h e Pr oduct Sp ecific Configuratio n
Layout fields for your system in the Cisco Unified CM Administration interface. See the “Self View
Control” section on page 5for more information about this feature.
Related Feature Documentation
For a complete list of supported CTS and Ci sco U nified CM fe atur es , see the fol lowing docum en tati on:
• Cisco TelePresence System Software Feature Guide on Cisco.com.
• Cisco TelePresence Administration Software Release Notes for your release on Cisco.com.
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Contents
Prerequisites
Before beginning the tasks in this guide, verify th e following:
1. Your CTS is properly assembled and wired according to the guidelines in the Cisco TelePresence
2. Provide a Dynamic Host Configuration Protocol (DHCP) server to achieve connectivity. CTS uses
3. Cisco Unified CM is ru nnin g a nd is u sing supp or ted software for yo ur re lease . For co mple te
Note T o enable all a v ai lable f eatur es on yo ur CTS C isco Unified IP ph one , you mu st do wn load and con f igur e
MIDlets. The supported MIDlet version is embedded in the software files that are available when you
click Download Softwar e on the Cisco Unified Communications Manager Support page at the follo wing
URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_su pport_series_ho me.html
Preface
System Assembly documentation. See the Cisco TelePresence System Install and Upgrade Guides
for your system on Cisc o.co m:
Products > TelePresence > Cisco TelePresence Syst em > TelePresence System
DHCP by default.
Cisco TelePresence software compatibility information, see the software support matrix on the
Cisco TelePresence Administration Software page at the following URL:
http://www.cisco.com/en/US/products/ps8332/produ cts_device_support_tables_list.html
4. Check the following:
–
The Cisco TelePresence device name in Cisc o Unified C M fo llows the fol lowing for mat: Th e
characters “S EP” fo llowed by th e device MAC address . Assi gn the ho stnam e so tha t it is
resolvable by Domain Name System (DNS).
Note DNS (domain) is o ptiona l.
–
Each Cisco TelePresence/IP phone combination takes 11 units of the Cisco Unified CM unit
license:
—5 units for the Cisco Unified IP Phone 7970/797 5
—6 units for the Cisco TelePresence unit.
–
CTS and the Cisco Unified IP Phone are both configured in Cisco Unified CM as a shared line.
Note For all SCCP and SIP firmware upgr ades fr om firmware rel ease version s e arl ier tha n 8.3(3 ) t o versi on
8.5(3) or a later release, you must first upgrade your firmware to version 8.5(2). Once you have upgraded
to version 8.5(2), you can upgr ade you r Cisco Unified IP Phone to versi on 8.5(3) or a la ter rele ase.
See the Installation Notes section of the Cisco Unified IP Phone Relea se No tes for Firmware Release
8.5(3) (SCCP and SIP) for download instructions.
5. Configure the Cisco Unified IP phone as follows:
–
If option 150 of D HCP i s en able d—A lte rna tive TFTP=NO
–
If you use manu al en try— Alt ern ative TFTP=Y ES
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Preface
For more information about the Cisco Unified IP Phone 797 0/797 5 series, ref er to the
Cisco Unified IP Phones 7900 Series Maintain and Operate Guides page at the following URL:
http://www.cisco.com/en/US/products/hw/phones/ps379 /prod_m aintenance_guides_list.h tml
6. Make sure the MAC address of the device you are installing is known or available:
–
The MAC address comprises a unique 12 -chara cter hexade cimal number that iden tifies a
Cisco Unified IP phone or other hardwa re device.
–
Locate the MAC address nu mber on a l abe l on the b ack of the Cisc o TelePresence system
primary codec (for exampl e, 000B6 A409C405 ). Cisco Un ified CM makes the MAC address a
required field for Cisco Uni fied IP ph one d evice configu ratio n.
Note When entering the MAC address in Cisco Unified CM fields, do not use spac es or dashes, and
do not include any other char acters that may p recede th e MAC address on the label.
Additional System Information
For more information, see the following sections:
Contents
• Cisco Unified IP Phone Features, page v
• Software Compatibility, page v
• Cisco TelePresence Bandwidth Requirem ent s, page vi
• Device and Cluster Security M odes, page vi
• Supported Cisco Unified CM Characters and Dig its, page vi
• Cisco Unified CM A dminist rati on Statu s In di cator s, Icons , a nd Bu ttons, pa ge vi
Cisco Unified IP Phone Features
There are additional features that can be configured on Cisco Unified IP phones. The settings described
in this document are prov ided specif ically to conf igure a Cis co Unified IP phone as a Cisco Te lePresence
device. See the following doc ument ati on on Ci sco.c om :
• Cisco Unified Communications Manager (CallManager) Install and Upgrade Guides
• Cisco Unified Communications Manage r MIDlets Feature Guide for the Cisco T elePr es ence System
Phone
Note Features that are not mentioned in this and other guides are assumed to be un-supported at this time.
Software Compatibility
For complete information about software and firmware compatibility for the CTS, see the
Cisco TelePresence Administration Software Compatibility Matrix on Cisco.com.
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Cisco TelePresence Bandwidth Requirements
For information about Cisco TelePresence service level requirements including bandwidth, latency
(delay), jitter (variations in delay), and packet loss, see the Cisco TelePresence Network Systems 2.0
Design Guide on Cisco.com.
Device and Cluster Security Modes
The Media is Encrypted icon (closed l ock) is disp layed on the screen only w hen the Device Securi ty
mode is set to e ncryp ted a nd cl us ter secu ri ty m ode is set to 1 ( mixed mod e). While configuring your
system, check the following settings:
• Device Security Mode should be set to Encrypted in the SIP Phone Security Profile Information
field. See the “SIP Phone Security Profile Information” sect ion on page 27 for configur ati on
information.
• Cluster Security Mode field is set to 1 (mixed mode) in the Configuration Settings for CTL Client
in Cisco Unified CM Administration > System > Enterp rise Parameters . T o configure and verify
cluster security mode, see the V erifying the Cisco Unif ied Communications Manager Security Mode
section of the Cisco TelePresence Security Solutions Guide.
Preface
Supported Cisco Unified CM Characters and Digits
Use the information in Tabl e i-1 as a guide for supported C isco Unified CM cha racter s and digits that
are used to configure and maintain the Cisco TelePresence system.
Table i-1 Supported CTS Characters and Digits
Character or Digit Description Where Used
• Digits 0 through 9
• * (Asterisk)
• # (Number sign or hash)
• + (Plus sign, escape
symbol)
Note Cisco Unified CM
no longer supports
the ‘$’ (currency
symbol) in system
passwords.
The number that you want the system to dial
when the user presses the spee d-dial button .
Note The speed-dial function does not
allow you to configure pauses or
waits.
• Speed Dial a nd Ab b reviate d Di a l
Configuration window, Number field.
See Chapter 5, “M an ag ing th e S pe ed- Di al
Directory.”.
• Multilevel precedence and preemption
MLPP Alternate Party Settings, Target
(Destination) fi e l d.
See Chapter 1, “Configuring Cisco Unified
Communications Manage r for the
Cisco TelePresence System.”
Cisco Unified CM Administration Status Indicators, Icons, and Buttons
Ta ble i-2 describes Cisco Unified CM Administration interface icons that help you manage your system
configuration.
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Preface
Table i-2 Cisco Unified CM Administration Icons
Icon Description Where Found
Orange Question
Mark
Online Help. F ound at the t op of the Product Specific Configuration Layout window
on the Phone Configurati on page .
When further task descriptions are desired, click this icon to open online help at any
time while performing configuration tasks within the Product Specific Configuration
Layout window.
See also Appendix C “Product Specific Configuration Layo ut Help.”
Information
Button
A non-selectable button fou nd thro ugh out Cisco U nified CM Ad mini stra tion
interface pages. Important note s about configuratio n tasks are describe d; asteri sks
(*) that are found in con figuration text ar e explained he re. Also indica tes system
status.
Error Button A non-selectable button that appear s on the Phone Configuration page when an error
has occurred. Import ant notes ab out the er ror are di splayed wi th the ico n.
Contents
Save Click the Save icon to save configuration changes. A dialog box opens: “Click on the
Apply Config button to have the changes take affect.” You must first click the Apply
Config icon or on the Apply Config button before you can save your configurati on .
Apply Config
Apply Config to
Selected
Click the Apply Config icon to apply changes to your configuration on the specified
device before clicking the Save icon. T he A p ply Config w indow for t hat device
opens:
Note Please save the configuration befo re cont inu ing . Wh en yo u click App ly
Config, the device may go through a restart. When restart is initiated,
connected calls will be preserved but calls in progress may be dropped.
Click OK or Cancel to complete the action.
Delete Deletes a specified phone. A dialog box opens: “You are about to delete this phone.
This action can not be undon e. Co nti nue? ”
Click OK or Cancel to complete the action.
Copy Takes a snapshot of al l o f you r sett ings on the Ph one Co nfiguration pa ge, whi ch i s
displayed in a new window.
Click the Save icon or the Save button to complete the action.
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Table i-2 Cisco Unified CM Administration Icons
Preface
Reset
Reset Selected
Opens the Device Reset window where you can reset or restart the device.
Click the Reset or the Restart icon or the Reset or Restart buttons to complete the
action. To return to the previous window witho ut r esett ing or rest art ing the device,
click Close.
Note A device must be registered with Cisco Unified Communications Ma nager
in order to reset or restart it.
Resetting a gateway/trunk/media devices drops any calls in progress that are
using that gateway/trunk/media d evice. Resta rting a ga teway/media d evice
tries to preserve the calls in progress that are using that gateway/media
device, if possible. Other devices wait until calls are complete before
restarting or resetting . Resett ing or resta rting an H32 3 device does not
physically reset or restart the hardware; it only reinitializes the configuration
loaded by Cisco Unified Communications Manage r.
It is recommended that Administrators avoid resetting the phone when there
are calls on the codec as MIDlet-enab led softk ey feat ures will be unav ailabl e
on the CTS Unified IP phone during the reset.
Add New Opens the Add a N ew Phone wi ndow whe re you can sel ect a d evice from the
drop-down menu. Click the gree n Next arrow or the Next button to pr ocee d to t h e
next steps.
See Adding a New Phone as a Cisco TelePresence Device.
Select All At the top of the Find and List Phones page, selects all the devices that are registered
on your system by automatically checking the check-boxes next to each listed
device.
Click one of the button options at the bottom of the page to carry out an action:
• Add New
• Select All
• Clear All
• Delete Selected
• Reset Selected
• Apply Config to Selected
Clear All At the top of the Find and List Phones page, de-selects all the devices that are
registered on your syste m by au toma ti call y u n-c hec king the c heck -bo xes next t o
each listed device.
Delete Selected Check one or more device check-boxes to delete. A dialog box opens: “You are about
to delete this p hon e. Thi s a ct ion c anno t be u ndo ne. Cont inu e?”
Click OK or Cancel to complete the action.
Cisco Unified IP
Phone
Opens the Phone Configuratio n page for th at device. See A dding a
Cisco TelePresence Device for information about configuring your device.
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Preface
Table i-2 Cisco Unified CM Administration Icons
CTS Device Opens the Phone Configuration pa ge for that device. See Configuring a
Cisco TelePresence Device for information about configuring your device.
Contents
Super Copy
Configuration
Opens the Super Copy Con figuration w indow. Enter a new device to populate from
the selected device by supplying the MAC address in the field provided.
Click the Save icon or the Save button to complete the action.
Add a New SD Opens the Speed D ial an d A b breviated Dial C onfiguration w ind ow where you ca n
define speed dial settings for the specified device. Click the Save or Close icons to
complete the action. See Chapter 5, “Managing the Speed-Dial Directory.”
Line Settings Opens the Device Configuration window where you ca n define speed dial setti ngs
for the specified device. See Chapter 5, “Managin g the Sp eed -Dial Dir ector y.”
Device Opens the Line Settings Con figuratio n window. View or modify the Line
Information and Incom i ng Cal l Forwarding se tting s. See Chapter 5, “Managing the
Speed-Dial Directory.”
Related Documentation
Related Topic Document Title
Configuring CTS administration sof tware
features.
Cisco command-line interface (CLI) information
for configuring the Cisc o TelePresence System.
Cisco TelePresence Administration Software
documentation an d soft ware downloa d p age.
How to configure and manage security on the
Cisco TelePresence System.
Cisco TelePresence System compatibility
information.
Troubleshooting the CTS and Cisco Unified CM
Administration inter faces and relat ed hardware
components.
Features found on the CTS Cisco Unified IP
Phone user inte rface .
Complete software and firmware compatibility.
How to configure Cisco WebEx OneTouch for
Cisco TelePresence.
Features supported on the CT S Cisco Unified IP
Phone using MIDl ets.
• Cisco TelePresence System Administration Guide
• Cisco TelePresence System Command-Line Interface Reference
Guide.
• Cisco TelePresence Administration Software
• Cisco Te lePresence Security Solutions Configuration Guide
• Software Compatibility Information for the Cisco TelePresence
System
• Cisco TelePresence System Troubleshooting Guide
• Cisco Unified Communications Manager MIDlets Feature Guide for
the Cisco TelePresence System Phone
• Cisco TelePresence Administration Software Compatibility Matrix
• Cisco WebEx OneTouch for Cisco TelePresence Configuration
Guide
• Cisco Unif ie d Co mmunic ati ons Ma nag er MIDle ts Feature Guid e for
the Cisco TelePresence System Phone
Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
OL-21851-01
ix
Contents
Preface
Cisco TelePresence Manager documentation
home page.
Information about the Cisco TelePresence
Multipoint Switch (CTMS).
Cisco TelePresence Recording Server
information.
Documentation r esourc es fo r ad mi niste ring th e
Cisco Unified Communications Manager system.
Cisco Unified CM documentation type s and
locations.
Cisco Unified CM install and upgrade guides.
Cisco Unified IP Phone firmware download
instruc tio ns in the Installation Notes section.
Cisco Unified Communications Manager Support
page.
Cisco Unified IP Phones 7900 Series
documentation.
Reference and p roce dural guide f or syste m and
phone administrators who plan to configure call
security features for Cisco Unified
Communications Ma na ger.
Cisco Unified Mobility documentation.
Cisco Validated Design Program. Systems and
solutions designed, te sted, and d ocume nte d to
facilitate faster, more reliable, and more
predictable customer deployments.
Overview of the features available on your
Cisco IP Phone 7970 Series.
Session Initiation Protocol (SIP) pag e.
Cisco switch support information.
• Cisco TelePresence Manager home page on Cisco.com
• Cisco TelePresence Multipoint Switch home page on Cisco.com
• Cisco TelePresence Recording Server home page on C isco .c om
• Cisco Unified Communications Manager Documentation Guide for
Release 8.0(1 )
• Cisco Unified Communications Manager (CallManager)
Documentation R oad ma ps
• Cisco Unified Communications Manager (CallManager) Install and
Upgrade Guides
• Cisco Unified IP P hone Rele ase Notes fo r Firmware Release 8.5(3)
(SCCP and SIP)
• Cisco Unified Communications Manager Support
• Cisco Unified IP Phones 7900 Series Maintain and Operate Guides
• Cisco Unified Communicat ions Manager Se cu rity G uid e, Release
7.1(2)
• Cisco Unified Mobility
• Cisco TelePresence Network Sy stems 2. 0 De sign G uide
• Cisco Unified IP Pho ne 7970 Series Phone Guide for Cisco Un ified
Communications Manager 7.0 (SCCP and SIP)
• Session Initiation Protocol (SIP)
• Product Support > Switches on Cisco.com
Obtaining Documentation and Su bmitting a Service Reque st
For information on obtaining docume ntatio n, submittin g a service request, an d gatherin g additiona l
information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and
revised Cisco technical documentation, at the following URL:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed
and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free
service and Cisco currently supports RSS version 2.0.
Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
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CHAPTER
1
Configuring Cisco Unified Communications
Manager for the Cisco TelePresence System
Revised: December, 2010, OL-21851-01
The following sections e xplain ho w to use Cisco Unif ied Communications Manager (Cisco Unified CM)
to configure a Cisco TelePresence System (CTS) device:
• Overview, page 1-2
• Logging into the Cisco Unified CM Administ rator, page 1-2
• Configuring the Options Fi le, pa ge 1- 3
• Adding a Cisco TelePresence Device, p ag e 1-4
• Creating a New Cisco TelePresence Device, page 1-5
• Configuring a Cisco TelePresence Device, page 1-6
• Configuring Phone Securit y Profile In forma tio n, pa ge 1 -26
• Assigning a Direc tory Numb er to t he Cisc o TelePresence Device, page 1-3 0
• Assigning a Direc tory Numb er f or t he Sha r ed-Li n e Ci sco Unified IP Phone , page 1-38
• Configuring Additional Settings, page 1-40
• Where to Go Next, page 1-40
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Chapter 1 Configuring Cisco Unified Communications Manager for the Cisco TelePresence System
Overview
Overview
The CTS relies on the Cisco Unified CM configuration to tell the CTS what hardware is present. The
CTS software finds the configured hardware or reports an error if the configured hardware is not found.
• To apply any changes m ad e on the Cisc o Uni fied CM device pa ge, si mply cl ick Restart. This
enables the upda ted configurat ion to be rea d, a ppli ed to t he C TS, and Cal lin g Serv ice is rest arte d.
• Alternately you can c lick Re se t , whi ch causes the CTS to reboot . On start up, the CTS read s the
Cisco Unified CM configuration and appli es any changes.
Logging into the Cisco Unified CM Administrator
To log into the Cisco Unified CM Administration interface, follow these steps:
Step 1 Open a web browser.
Note The Cisco Unified CM Administration program operates on the Microsoft Internet Explorer version 6 or
a later version.
Step 2 Access a web ser ver t hat is supported by the Cisco Unified CM Administration interface from any user
PC in your network.
Step 3 In the address bar of the web browser, enter the following URL:
https://
Where CCM-server-name is the name or I P addr es s of th e ser ver.
Note You may need to specify the address of the server where Cisco Unified CM is installed. If your network
uses DNS services, you can specify the hostname of the server. If your network does not use DNS
services, you must specify the IP address of the server.
Step 4 Log in with your a ssigne d ad mi nistra tive privileges.
Step 5 Select Cisco Unified Communications Manager Administration in the Navigation field at the upper
right corner of the page a nd cl ic k Go to return to the Cisco Unified CM Administration home page.
CCM-server-name
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Chapter 1 Configuring Cisco Un if ied Com m unications Manager for the Cis co TelePresence System
Configuring the Options File
Cisco Unified CM is customized with an options file to configure support for the Cisco TelePresence
system (CTS).
To configure the options file, follow these steps:
Step 1 Log in to the Cisco Unified CM Administration interface. See the “Logging into the Cisco Unified CM
Administrator” secti on on pa ge 1-2 .
Step 2 Add the Cisco TelePresence device pack to Cisc o Un ified CM. The d evice pack ad ds f uncti onal ity t o
Cisco Unified Communic ati ons Ma nage r s o t hat you ca n cre ate a C isco TelePresence device. Se e the
“Adding a Cisco TelePresence Device” section on page 1-4.
Step 3 Create a Cisco TelePresence device to register the Cisco TelePresence device as a Cisco Unified IP
Phone. See the “Creating a New Cisco TelePresence Device” section on page 1-5.
Step 4 Assign a directory number to the Cisco TelePresence device. See the “Assigning a Directory Number to
the Cisco TelePresence Device” sectio n o n pag e 1-30 .
Step 5 Create a Cisco Unif ied IP Ph one 79 75 de vi ce type. See the “Managing Cisco Unified IP Phones” section
in Chapter 2, “Configuring the Cisco U nified IP Phone for MID lets.”
Configuring the Options File
Note Auto registration cannot be used to cr eate the device type.
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Chapter 1 Configuring Cisco Unified Communications Manager for the Cisco TelePresence System
Adding a Cisco TelePresence Device
Adding a Cisco TelePresence De vice
If the Cisco TelePresence software device is not listed on the Cisco Unified Communications Manager
phone list, you m ust add the de vice . The Cis co TelePresence devi ce is inclu ded in th e latest de vice pa cks
for Cisco Unified CM .
1. Download device packs from the f ollowing p ath on Ci sco. co m:
Support > Voice and Unified Communications > IP Telephony > Call Control > Cisco Unified
Communications Manager > Download Software
2. Enter your Cisco p assword.
3. Click Cisco Unified Communications Manager. Th e Voice and Unified Communications Sele ct a
Product page appears .
4. Select your software versio n. T he Tools and Resources Download Sof tware page app ea rs.
5. Select Unified Communications Manager/CallManager Device Packages.
6. Choose the latest release. The software download page for that release opens and you can begin
downloading the device pack.
Note The latest MIDlets software version is embedded in the Cisco Unified CM device pack.
Procedure
To install the device, follow these steps:
Step 1 Log in to the Cisco Unified CM Administration interface.
Step 2 At the Cisco IPT Platform Administra tion window, choose Software Installation/Upgrade.
Note For an explanation of how to access the Cisco IPT Platform Administration window, see the
Cisco IP Telephony Platform Administration Guide for Cisco Unified Mobility Manager, Release 1.2.
Step 3 From the Source drop-down list, choose the so urc e f or the device pack .
Step 4 Click Next. The Options/Upgrades window appears.
Step 5 Choose the appropriate file from the drop-down list and click Next. The system compiles a checksum
value.
Step 6 Click Save to accept the checksum value and start installation.
The installation process can take se veral minutes. An onscreen log reports statu s of the installation. Once
the device pack is in stal le d, you c an begin Creating a New Cisco TelePresence Device.
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Chapter 1 Configuring Cisco Un if ied Com m unications Manager for the Cis co TelePresence System
Creating a New Cisco TelePres ence De vice
The following sections describe how to create and configure a Cisco TelePresence device so you can
register it as a Cisco Unified IP phone:
• Adding a New Phone as a Cisco TelePresence Device, page 1-5
• Finding a Phone, pa ge 1 -5
Adding a New Phone as a Cisco TelePresence Device
Note Before you begin this pro cedur e, n ote t he M AC address of the Ci sco TelePresence device. See t he
“Prerequisites” sect ion on page -iv for info rma ti on ab out de ter mini ng the MAC address.
To add a new phone as a Cisc o TelePesence device, follow these steps fro m the Cisc o Unified
Communications Manager Administration menu bar:
Creatin g a New Cisc o TelePresence Device
Step 1 Log in to the Cisco Unified CM Administration interface.
Step 2 From the Device drop-down menu, select Phon e. The Find and List Phones Page appears .
Step 3 Click the Add New button at the bottom of the window. The Add a New Phone window appears.
Step 4 In the Add a New Phone window, click the Phone Type drop-down list and choose Cisco TelePresence.
Step 5 Click Next to display the Phone C onfigura tion wi ndow.
Step 6 Proceed to Configuring a Cisco TelePresence Device.
Finding a Phone
To find a phone, follow these steps:
Step 1 Log in to the Cisco Unified CM Administration interface.
Step 2 From the Device drop-down menu, select Phon e. The Find and List Phones Page appea rs contai ning a
list of configured phon es.
Step 3 If a list of con figured pho nes is not d isplay ed , cli ck t h e pl us sign (+) under Find and List P hones.
To find all phones that are regis tered i n the da tab ase, fo llow thes e step s:
a. Choose Device Name from the list o f fields .
b. Choose “is not empty” from the list of patterns.
c. Click Find.
Or
d. Choose the appropriate search pattern for your text search (for example, “Begins with”).
e. Enter your se arch text in th e Fin d fi eld .
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Chapter 1 Configuring Cisco Unified Communications Manager for the Cisco TelePresence System
Configuring a Cisco TelePr esence Device
Configuring a Cisco TelePrese nce Device
Note Y ou must restar t your system after you have completed the configuratio n tasks in this section. See Saving
Your Settings for more inf orm ati on .
To configure a Cisco TelePresence device, perform the tasks in this section. When you are finished
configuring your setti ngs, c lick Save and follow the prompts to restart the system.
Before You Begin
In the Phone Configurat ion wi ndow, verify that the Phone Type and Device Protocol lists c on tain the
following information:
• Phone Type—Cisco 7970 or Cisco 7975
• Device Protocol—SIP
Procedure
The following sections describe how to configure Cisco TelePresence devices and associated parameters:
• Device Information, p ag e 1-6
• Protocol Specific Information, page 1-8
• Certification Authority Proxy Funct ion (CAPF) Infor mation, pa ge 1-9
• MLPP Information, page 1-10
• Product Specific Configuration Layo ut, pa ge 1 -10
• Saving Your Set tings, pa ge 1 -26
Device Information
To configure device information, enter information into the fields using the information in Table 1-1 as
a guide. Click Save to save your settings.
Table 1-1 Device Information Window
Field Required? Setting
Registration — Read-only. Indicates whether the sy st em i s Registered with Cisc o Un ified
Communications Manager and lists the registered Cisco Unified CM address.
IP Address — Cisco Unified IP Phone IP Addre ss. Click on the address to see information for that
phone in a new window.
Active Load ID — View-only field showing the status of the ac tive load.
MAC Address Yes MAC address for the Cisco TelePresence primary codec.
Description — Short description of the device.
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Note Available on the Cisco Unified IP Phone but not available on the CTS.
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Configuring a Cisco TelePresence Device
Table 1-1 Device Information Window (continued)
Field Required? Setting
Device Pool Yes Your device pools. Sele ct a device pool from t he drop-down menu .
Click View D e tails to open the Device Details window, which includes the
following system setting information:
• Device Pool Settings
• Roaming Sensitive Settings
• Device Mobility Related Information
• Incoming Calling Party Setti ngs
Common Device
Configuration
Phone Button Template Yes Standard_Cisco_TelePresence.
— Your c onfigure d d evices. Leave field a s < Non e> .
Click View D e tails to open the Common Device Configurat ion Detail win dow,
which includes the following system setting information:
• Common Device Configuration Information
• Multilevel Precedence and Preemption Information
Note Unless you have created extra button templates, you will see the default
button template for your device.
Softkey Template — <None>
Common Phone Profile Yes Standard Commo n Ph one Pr ofile.
Calling Search Space — <None>
Note Information in this field reflects Calling Search Spaces that have been
created on this Cisco Unified CM.
Media Resource Group List — <None>
Location Yes Hub_ None .
Additional choice is Phantom.
User Locale — <None>
Note This field supports user locales in the United States.
Network Locale — <None>
Note This field supports network locales in the United States.
Device Mobility Mode Yes Default.
Click View Current Device Mobility Settings to open the Device Mob ilit y
Details window, which shows the current device mobility settings.
Owner User ID — Saved User IDs. Leave field as <None>.
Phone Load Name — Specify required version of Cisco TelePresence System if no device defa ult is set.
Use Trusted Relay Point — Default.
Always Use Prime Line Yes Default.
Always Use Prime Line for
Yes Default.
Voice Message
Calling Party
—<None>
Transfor matio n CSS
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Chapter 1 Configuring Cisco Unified Communications Manager for the Cisco TelePresence System
Configuring a Cisco TelePr esence Device
Table 1-1 Device Information Window (continued)
Field Required? Setting
Check-Boxes
Use Device Pool Calling
— Box is chec ked.
Party Transformation CSS
Retry Video Call as Audio — Box is checked.
Ignore Presentation
— Box is un-ch ecked.
Indicators
Allow Control of Device
— Box is chec ked.
from CTI
Logged Into Hunt Gr oup — Box is checked.
Remote Device — Box is un-checked.
Note When you are finished making changes, c lick Save to save your settings.
Protocol Specific Information
To configure protocol-specific information, enter information into the fields using the information in
Ta ble 1 -2 as a guide. Click Save to save your settings.
Table 1-2 Cisco TelePresence Protocol-Specific Information
Field Required? Setting
Packet Capture Mode Yes <None>
Packet Capture Duration — 0
Presence Group Yes Standard Presence Group
SIP Dial Rules — <None>
MTP Preferred Originating
Ye s 711ulaw
Codec
Device Security Profile Yes Cisco TelePresence - Standard SIP Non-Secure Profile (default)
Note For more information about con figuring Cisco Unified CM security
features, refer to the Cisco Unified Communications Manager
Security Guide, Release 7.1(2).
Rerouting Calling Search Space — <None>
Note Information in this f ield reflect s Calling Search Space s that hav e been
created on this Cisco Unified CM.
SUBSCRIBE Calling Search
Space
— <None>
Note Information in this f ield reflect s Calling Search Space s that hav e been
created on this Cisco Unified CM.
SIP Profile Yes Standard SIP Profile.
Digest User — <None>
Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
1-8
Note Information in this field reflects SIP profiles that have been created
on this Ci sco Un ified CM.
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Chapter 1 Configuring Cisco Un if ied Com m unications Manager for the Cis co TelePresence System
Configuring a Cisco TelePresence Device
Table 1-2 Cisco TelePresence Protocol-Specific Information (continued)
Field Required? Setting
Check-Boxes
Media Termination point
— Box is un-checked.
Required
Unattended Port — Box is un-checked.
Note When you are finished making changes, c lick Save to save your settings.
Certification Authority Proxy Function (CAPF) Information
Note This option will not be visible unless you have enabled CAPF on the C isco Unified Commu nications
Manager service parame ter.
The Security Profile con t ains ad diti onal CA PF setti ngs.
Enter settings for CAPF using the information in Tabl e 1-3 as a guide. Click Save to save your settings.
Table 1-3 Cisco TelePresence CAPF Information
Field Required? Setting
Certificate Operation Yes No Pending Operation
Authentic a tio n M od e Yes Leave this field unch an ged .
Authentic a tio n S tr in g — L eave th i s field un ch an ged .
Key Size (Bits) Ye s Leave this field unchanged.
Operation Comple tes By — Leave this field unchan ged .
Certificate Operati on Status — <None>
Note When you are finished making changes, c lick Save to save your settings.
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Chapter 1 Configuring Cisco Unified Communications Manager for the Cisco TelePresence System
Configuring a Cisco TelePr esence Device
MLPP Information
Leave MLPP Domain field as < N one>.
Product Specific Configuration Layout
The Product Specific Configuration Layout window allows you to manage product-specific information
for your Cisco TelePresence device.
Note The Cisco TelePresence System de vice typ e must b e specif i cally sele cted be fore yo u can upgrade to ne w
CTS software releases.
You ca n also configure a nd manage the following addi tional features in the Product Spe cific
Configuration Layout window:
• Product Specific Configuration Layo ut Window, page 1-11
• Optional Hardware, pa ge 1 -16
• Auxiliary Control Unit, page 1-18
• Dial Plan Information, pa ge 1-18
• Directory Number, page 1 -19
• Global Location, page 1-19
• Secure Shell Information, page 1-20
• External C TS L og Des tin atio n
• SNMP Configuration Parameters, page 1-23
• SNMP Trap Receive Parameters, page 1 -25
• Saving Your Set tings, pa ge 1 -26
Tip For furthe r descrip tions of fields listed in the Product Specific Configurat ion Layou t window, click on
the orange question mark ic on at the to p o f the w indow:
See also Product Specific Configuration Layout Hel p.
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