Cisco CTS-3010, TelePresence System Administration Manual

Cisco TelePresence System Release 1.6 Administration Guide

June, 2010 CTS Software Release 1.6.5

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Text Part Number: OL-13676-05

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Cisco TelePresence System Release 1.6 Administration Guide

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CONTENTS

Preface i

General Description i Audience and Scope i What’s New ii Prerequisites viii Document Organization ix Related Documents x Obtaining Documentation and Submitting a Service Request xii

Using the Cisco TelePresence System Administration Interface 1-1

Contents 1-1 Overview 1-1 System Status 1-2

System Status Window 1-2 Device Status Indicators 1-3 Cisco Unified Communications Manager Status 1-4 In a Call Indicator 1-4

Call Connec t ion Status Net w ork Bars 1-5

Navigation 1-6

Administration Window Header 1-8 Content Area 1-8 Typing and Selecting Information in Fields 1-8 Validating Information in Fields 1-8 Validating Information in Windows 1-8

Accessing Online Help 1-9

Navigating Online Help 1-9 Accessing this Admini stration Guide From Online Help 1-10

Where to Go Next 1-10

Device Information 2-1

Contents 2-1 Accessing the Device Information Window 2-1 Device Information Fields 2-3

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Hardware/Software Versions 2-5 System Information Details 2-6

Detailed System Information 2-6 Detailed Status Information 2-9

Time Since Last Update 2-12 Microphone Status 2-12

Where to Go Next 2-13

Configuring the Cisco TelePresence System 3-1

Contents 3-1 First Time Setu p 3-1

Loading CTS Administration Software 3-1

IP Settings 3-5

Viewing IP Setting s 3-5 Configuring a Sta tic IP Address for Networks That Do Not Use DHCP 3-6

Configuring a Static IP Address Using the Cisco TelePresence System GUI 3-6 Configuring a Sta tic IP Address Using Comman d-Line Interface Commands 3-8 Command Exa m ple 3-9

Configuring an Al ternate TFTP Server (Optional) 3-9

Network Settings 3-9

Operational VLAN ID 3-9 Administrative VLAN ID 3-10 Syslog Address 3-10

Cisco Unified Communications Manager Settings 3-10

Related Information 3-11 Address Book 3-11 Telephony Settings 3-11 SNMP Settings 3-13

Related Information 3-14 System Settings 3-14 Troubleshooting Your Configuration 3-17 Upgrading CTS Codec Firmware 3-19 Managing Passwords 3-20

Resetting Your CTS Codec Password 3-20

Restoring Connectivity to the Codec 3-20 Where to Go Next 3-21

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Troubleshooting the CTS 500 4-1

Contents 4-1 Managing Hardware Setup 4-2

Managing Displays 4-3

Selecting the Light Level 4-4 Adjusting Your Display 4-4 Troubleshooting Displays 4-5 Related Information 4-5

Testing Cameras 4-5

Testing the CTS 500 Camera 4-6 Troubleshooting Cameras 4-17 Related Information 4-17

Testing Speakers 4-18

Testing the Speakers 4-18 Troubleshooting Speakers 4-19 Related Information 4-19

Testing Microphones 4-19

Testing Microphones on the CTS 500 4-20 Troubleshooting Microphones 4-21

Related Information 4-22 Testing the External Presentation Display 4-22 Testing Presentation Devices 4-22

Checking the Test Pattern 4-23

Checking the VGA 4-24

Checking the Document Camera 4-24

Resetting the Projector 4-24

Troubleshooting Presentation Devices 4-26

Related Information 4-28 Testing Other Devi ces 4-28

Auxiliary Control Unit 4-28

LEDs 4-29

Shroud Light 4-29

Digital Medi a Pl ay e r 4-30

Troubleshooting Other Devices 4-31

Related Information 4-32

Contents

Managing Log Files 4-32

Sysop Log 4-32 Log Files 4-33

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Contents

SIP Messages 4-34

Generate Detailed Message Reports 4-36 Related SIP Messages 4-36 Navigating Long Lists 4-37 Related Information 4-37

Testing Audio 4-38

Related Information 4-38

Testing the Network Connection 4-38

Related Information 4-39

Managing Configuration Issues 4-39

Related Information 4-40 Initiating System Restart 4-41 Troubleshooting Video Quality Settings 4-41 Troubleshooting Network Cabling 4-42 Where to Go Next 4-43

Troubleshooting the CTS 1000 5-1

Contents 5-1 Managing Hardware Setup 5-2

Managing Di sp lays 5-3

Selecting the Light Level 5-4

Adjusting Your Display 5-5

Troubleshooting Displays 5-5

Related Information 5-6

Testing Cameras 5-6

Testing the CTS 1000 Camera 5-6

Understanding Camera Setup Choices for Room Lighting 5-15

Troubleshooting Cameras 5-16

Related Information 5-16

Testing Speakers 5-16

Testing the Speakers 5-16

Troubleshooting Speakers 5-17

Related Information 5-18

Testing Microphones 5-18

Testing Microphones on the CTS 1000 5-18

Troubleshooting Microphones 5-19

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Related Information 5-20 Testing the External Presentation Display 5-20 Testing Presentation Devices 5-20

Checking the Test Pattern 5-22

Checking the VGA 5-22

Checking the Document Camera 5-23

Resetting the Projector 5-23

Troubleshooting Presentation Devices 5-23

Related Information 5-25 Testing Other Devi ces 5-25

Auxiliary Control Unit 5-25

Digital Medi a Pl ay e r 5-26

Troubleshooting Other Devices 5-27

Related Information 5-27

Managing Log Files 5-28

Sysop Log 5-28 Log Files 5-28 SIP Messages 5-30

Generate Detailed Message Reports 5-30

Related SIP Messages 5-31

Navigating Long Lists 5-32

Related Information 5-32

Contents

Testing Audio 5-33

Related Information 5-33

Testing the Network Connection 5-33

Related Information 5-34

Managing Configuration Issues 5-34

Related Information 5-35

Initiating System Restart 5-35 Troubleshooting Video Quality Settings 5-35 Troubleshooting Network Cabling 5-36 Where to Go Next 5-37

Troubleshooting the CTS 1100 6-1

Contents 6-1 Managing Hardware Setup 6-2

Managing Displays 6-3

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Selecting the Light Level 6-4 Adjusting Your Display 6-4 Troubleshooting Displays 6-5 Related Information 6-5

Testing Cameras 6-5

Testing the CTS 1100 Camera 6-6 Understanding Camera Setup Choices for Room Lighting 6-17 Troubleshooting Cameras 6-18 Related Information 6-18

Testing Speakers 6-19

Testing the Speakers 6-19 Troubleshooting Speakers 6-19 Related Information 6-20

Testing Microphones 6-20

Testing Microphones on the CTS 1100 6-20 Troubleshooting Microphones 6-21

Related Information 6-22 Testing the External Presentation Display 6-22 Testing Presentation Devices 6-23

Checking the Test Pattern 6-24

Checking the VGA 6-24

Checking the Document Camera 6-25

Resetting the Projector 6-25

Troubleshooting Presentation Devices 6-25

Related Information 6-27 Testing Other Devices 6-28

Auxiliary Control Unit 6-28

CTS 1100 Light 6-28

Digital Media Player 6-29

Troubleshooting Other Devices 6-30

Related Information 6-31

Managing Log Files 6-32

Sysop Log 6-32 Log Files 6-32 SIP Messages 6-34

Generate Detailed Message Reports 6-34

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Related SIP Messages 6-35 Navigating Long Lists 6-36 Related Information 6-36

Testing Audio 6-37

Related Information 6-37

Testing the Network Connection 6-37

Related Information 6-38

Managing Configuration Issues 6-38

Related Information 6-39 Initiating System Restart 6-39 Troubleshooting Video Quality Settings 6-39 Troubleshooting Network Cabling 6-40 Where to Go Next 6-41

Troubleshooting the CTS 1300 7-1

Contents

Contents 7-1 Managing Hardware Setup 7-2

Configuring the CTS 1300 Table 7-3 Managing Displays 7-5

Selecting the Light Level 7-5

Adjusting Your Display 7-6

Troubleshooting Displays 7-6

Related Information 7-7

Testing Cameras 7-7

Testing the CTS 1300 Cameras 7-7

Understanding Camera Setup Choices for Room Lighting 7-91

Troubleshooting Cameras 7-91

Related Information 7-92

Testing Speakers 7-92

Testing the Speakers 7-92

Troubleshooting Speakers 7-93

Related Information 7-94

Testing Microphones 7-94

Testing Microphones on the CTS 1300 7-94

Troubleshooting Microphones 7-95

Related Information 7-96

Testing the External Presentation Display 7-96

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Contents

Testing Presentation Devices 7-97

Checking the Test Pattern 7-98 Checking the VGA 7-98 Resetting the Projector 7-99 Troubleshooting Presentation Devices 7-99 Related Information 7-101

Testing Other Devices 7-102

Auxiliary Control Unit 7-102 Verifying CTS 1300 Light Funct i on 7-102 Digital Media Player 7-103 Troubleshooting Other Devices 7-104 Related Information 7-104

Managing Log Files 7-106

Sysop Log 7-106 Log Files 7-106 SIP Messages 7-108

Generate Detailed Message Reports 7-108 Related SIP Messages 7-109 Navigating Long Lists 7-110 Related Information 7-110

Testing Audio 7-111

Related Information 7-111

Testing the Network Connection 7-111

Related Information 7-112

Managing Configuration Issues 7-112

Related Information 7-113 Initiating System Restart 7-113 Troubleshooting Video Quality Settings 7-113 Troubleshooting Network Cabling 7-114 Where to Go Next 7-115

Troubleshooting the CTS 3000 and CTS 3200 8-1

Contents 8-1 Managing Hardware Setup 8-2

Managing Di sp lays 8-3

Selecting the Light Level 8-4

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Adjusting Your Display 8-5 Troubleshooting Displays 8-5 Related Information 8-6

Testing Cameras 8-6

Testing the CTS 3000 and CTS 3200 Cameras 8-7 Understanding Camera Setup Choices for Room Lighting 8-14 Troubleshooting Cameras 8-15 Related Information 8-16

Testing Speakers 8-16

Testing the Speakers 8-16 Troubleshooting Speakers 8-17 Related Information 8-17

Testing Microphones 8-18

Testing Microphones on the CTS 3000 8-18 Testing Microphones on the CTS 3200 8-19 Troubleshooting Microphones 8-21

Related Information 8-22 Testing the External Presentation Display 8-22 Testing Presentation Devices 8-24

Checking the Test Pattern 8-25

Checking the VGA 8-26

Checking the Document Camera 8-26

Testing the Projector 8-26

Troubleshooting Presentation Devices 8-34

Important Notes Abo ut Presentation Disp lays 8-36

Related Information 8-36 Testing Other Devi ces 8-37

Auxiliary Control Unit 8-37

Digital Medi a Pl ay e r 8-37

Troubleshooting Other Devices 8-38

Related Information 8-39

Contents

Managing Log Files 8-39

Sysop Log 8-39 Log Files 8-40 SIP Messages 8-42

Generate Detailed Message Reports 8-42

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Related SIP Messages 8-42 Navigating Long Lists 8-44 Related Information 8-44

Testing Audio 8-44

Related Information 8-45

Testing the Network Connection 8-45

Related Information 8-45

Managing Configuration Issues 8-46

Related Information 8-46 Initiating System Restart 8-47 Troubleshooting Video Quality Settings 8-47 Troubleshooting Network Cabling 8-48 Where to Go Next 8-49

Troubleshooting the CTS 3010 and CTS 3210 9-1

Contents 9-1 Managing Hardware Setup 9-2

Managing Di sp lays 9-3

Selecting the Light Level 9-4

Adjusting Your Display 9-5

Troubleshooting Displays 9-5

Related Information 9-6

Testing Cameras 9-6

Testing the CTS 3010 and CTS 3210 Cameras 9-7

Starting the So f tw a re Se tup 9-7

Adjusting the Zoom 9-9

Focusing the Camera 9-12

Attaching the Camera Hood Assembly 9-14

Understanding Camera Setup Choices for Room Lighting 9-16

Troubleshooting Cameras 9-16

Related Information 9-17

Testing Speakers 9-17

Testing the Speakers 9-18

Troubleshooting Speakers 9-18

Related Information 9-19

Testing Microphones 9-19

Testing Microphones on the CTS 3010 and CTS 3210 9-20

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Troubleshooting Microphones 9-22

Related Information 9-23 Testing the External Presentation Display 9-23 Testing Presentation Devices 9-24

Checking the Test Pattern 9-26

Checking the VGA 9-27

Checking the Document Camera 9-27

Troubleshooting Presentation Devices 9-28

Related Information 9-30 Testing Other Devi ces 9-30

Auxiliary Control Unit 9-31

Digital Medi a Pl ay e r 9-31

Troubleshooting Other Devices 9-32

Related Information 9-33

Managing Log Files 9-33

Sysop Log 9-33 Log Files 9-33 SIP Messages 9-35

Generate Detailed Message Reports 9-36

Related SIP Messages 9-36

Navigating Long Lists 9-37

Related Information 9-38

Contents

Testing Audio 9-38

Related Information 9-38

Testing the Network Connection 9-39

Related Information 9-39

Managing Configuration Issues 9-39

Related Information 9-40

Initiating System Restart 9-40 Troubleshooting Video Quality Settings 9-40 Troubleshooting Network Cabling 9-41 Where to Go Next 9-43

Monitoring the Cisco TelePresence System 10-1

Contents 10-1 Call Statistics 10-2 Network Statistics 10-5 Where to Go Next 10-6

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Contents

LOSSARY

NDEX

Satellite Licenses for the Cisco TelePresence System A-1

Contents A-1 Cisco TelePrese nce over Satellite Netw orks A-1

Supported CTS Devices A-2 Supported CTS Software A-2 Supported Satellite Bandwidth A-2

Satellite Security A-2 Ordering a Satellite License A-3 Loading a Satell ite License A-3 Identifying the CTS Satellite Endpoint s A-4 Enabling the Satellite Feature A-4

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Preface

Revised: June, 2010, OL-13676-05

This preface descri b es t he pu rpo se, au di ence , organiza tion, a nd c onventions of the Cisc o TelePresence System Release 1. 6 A dmi nist rat ion Gui de and provid es i nf ormat ion a bo ut new fea tur es an d h ow to obtain related documenta tion.

This preface describes the following topics:

• General Description, page i

• Audience and Scope, page i

• What’s New, page ii

• Prerequisites, page viii

• Document Organization, pag e ix

• Related Documents, pa ge x

• Obtaining Documentation and Submitting a Service Request, page xii

General Description

The Cisco TelePresence System (CTS) Administration Software provides the means through which CTS and peripheral devices are initially configured, maintained, and monitored. The Cisco TelePresence System Release 1.6 Admi nistration Gui de desc ribes how to c onfigure, ma intai n, a nd m oni tor CTS a nd peripheral devices usi ng CT S A dmin istrati on So ft ware.

Audience and Scope

The Cisco T e lePr esen ce System Re lease 1. 6 Admini stra tion Guide is directed to administra tors who will use the CTS Administration web-based application to monitor and maintain the CTS.

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What’s New

The following sections contain new features in the CTS Release 1.6 releases:

New Features in Cisco TelePresence System Release 1.6.0

This section conta ins new featu re s in CT S Relea se 1 .6. 0:

• Advertise G.722 Codec, page ii

• Alternate Directory, page iii

• Audio Echo Cance llat ion, page iii

• Cisco TelePresence Recording Server (CTRS), page iii

• CTS Auto Answer, page iv

• CTS Device Support - CTS 3010 a nd CT S 32 10, p age iv

• Cisco LCD-100-PRO-40N Presentation Display Manageability on the CTS 3010 and CTS 3210,

page iv

• Discovery Service, pag e iv

Preface

• E1/T1 Support - Extend ed Reach , page v

• Gradual Decode r R efre sh (G DR), p ag e v

• HD Interoperability, page v

• IPSLA for In-Band Traffic Analysis, page vi

• Login History, page vi

• Managing Passwords, page vi

• Multi Cluster Cisco Unified CM, page vi

• Multipoint LTRP, page vi

• One Phone Per Office, page vi

• Password Aging, page vii

• Presentation Output Device, page vii

• Quality Per Displa y - 7 20p ( Lite) , pa ge vii

Advertise G.722 Codec

Indicates whether Cisco Telepresence endpoints will advertise the G.722 audio codec to the Cisco Unified Communications Manager (Cisco Unified CM).

Codec negotiation involves two steps:

1. The CTS must advertise the suppor te d codec(s) to Cisco Unified CM (not all endpoints support the

same set of codecs).

2. When Cisco Unified CM gets the list of supported codecs from all endpoints involved in the call

attempt, it chooses a commonly supported codec based on various factors, including the region pair setting.

Valid values are:

–

Disabled—CTS does not advertise G.722 to Cisco Unified CM.

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Preface

–

Enabled—CTS ad vertise s G.72 2 to Ci sco U nified C M. W hen e na ble d, pr ef er ence is given to this audio codec.

–

Use System Default—CTS defers to the setting specified in the Advertise G.722 Codec enterprise parameter.

Note Enabling G.722 al lows the CT S to negot ia te G.72 2 enc od ing for po int -to- point an d a ud io a dd -in cal ls

when the remote side supp orts it. The s ele ction of G. 722 fo r HD Interoperability is controlled by the codec support in Cisco Unified Videoconferencing (CUVC ).

See the Advertise G.722 Codec field in the Produc t Specific Configuration Layout sec tion of the 

Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for

more information.

Alternate Directory

In Cisco Unified CM Release 7x and later releases you can enter an alternate Cisco Unified CM for directory lookup. See the Product Specific Configuration La yout section of the 

Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for

more information.

Audio Echo Cance ll at i on

Yo u can enab le or disa ble echo cancel lation by checkin g the En able Au dio Echo Ca ncella tion (A EC) check-box in the Product Specific Configuration Layout section in the Cisco Unified CM Administration Phone Configuration window . See the Cisco Unified Communications Manager Configuration Guide for

the Cisco TelePresence System for more information.

Cisco TelePresence Recording Server (CTRS)

The Cisco TelePresence Recording Server (CTRS) allows you to do the following:

• Create recordin gs.

• Store recordings on the CTRS.

• Share recordings with others for viewing.

• Make recordings p ubli c so tha t a nyone wi th a cce ss to the CT RS ca n view the m.

• Play back recordings on a Cisco TelePresence endpoint.

• Play back record ing s w ith a stand ard browser-based play er.

• Download your recording s or p ubli c re c ordi ngs.

CTRS enables you to record in Cisco TelePresence Studio Mode (single endpoint only). T his feature is commonly used for executive and team up da tes, sho rt trai n ing sessi on s wi th slides, a nd c oll eagu e messages. The recordin g can eithe r be viewed in on a Cisco TelePresence endpoint or from a lap top through a web li nk .

T o record, users must have access to a CTS with CTRS functionality; the CTS controls recording through the CTS Cisco Unified IP Phone interface.

See the following documentation for more information:

• CTRS support document s on the Cisco TelePresence Recording Server home page on Cisco. co m.

• The CTRS user chapter in the Cisco TelePresence Sy st em Us e r Gu ide on Cisc o. com.

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Note All of the rooms that are to be added to the call must support this feature.

CTS Auto Answer

This feature allows the CTS endpoint to override the Cisco Unified CM directory number (DN) settings so that you do not have to configure the phone to answe r with the s peakerpho ne. See the CTS Auto Answer field in the Produc t Sp ec ific Configur ation L ay out sect ion for your d evice in the 

Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System.

CTS Device Support - CTS 3010 and CTS 3210

Ta ble 1 con tains new CTS Adm ini strat ion d ocum enta tion to help yo u m anag e you r CTS 3 000 Serie s

devices.

Table 1 CTS 3000 Series Platform Documentation

Document Type Description

Removing the Projector and Addi ng a Presentation Display for CTS 3000 and CTS 3200 Systems

Cisco TelePresence System 3010 Assembly, Use & Care, and Field-Replaceable U n it Gu i de

Cisco TelePresence System 3210 Assembly, Use & Care, and Field-Replaceable U n it Gu i de

Upgrade Guide Upgrades hardwar e in an ex isting C TS 3000 Seri es

installation, including removing the projector and adding new speakers, speaker covers, and LCD display.

Install and Upgrade Guide

Outlines the step s and best pr actices for assembling and installing the Ci sco TelePresence 3010.

Outlines the step s and best pr actices for assembling and installing the Ci sco TelePresence 3210.

Preface

Cisco LCD-100-PRO-40N Presentation Display Manageability on the CTS 3010 and CTS 3210

Manageability has been adde d to the CTS Admin istration interface for the Cisco LCD -100-PRO-40N 40-inch auxiliary displa y on t he CT S 3010 a nd CTS 32 10. You can select presentation de faults if your CTS 3010 or CTS 3210 uses a display rath er than a pr ojector for the extern al prese ntatio n. See the following documents o n Cisco .com fo r mor e i nform at ion :

• The Troubleshooting the CTS 3010 and CT S 3210 chapter of this guide

• The First-Time Setup chapter of the Cisco TelePresence System 3010 Assembly, Use & Care, and

Field-Replaceable Unit Guid e

• The First-Time Setup chapter Cisco TelePresence System 3210 Assembly, Use & Care, and

Field-Replaceable Unit Guid e

Discovery Service

To display and modify settings that associate CTS-Manager with Cisco Unified CM, choose the Discovery Service in the CTS-Man System Configu ration settings. Configuration > Discovery provides Service Status and lists Cisco Unified CM connections.

Note If you are changi ng set ti ngs in Cisc o Uni fied CM, y ou m ust se lect Di scovery Servi ce in CT S-M anag er

so that the new settings are registered . Other wise, CTS-M anag er will not displ ay or conne ct to the correct settings.

See the Cisco TelePresence Manager home page on Cisco.com f or sup por t do cu ment ation .

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Preface

E1/T1 Support - Extended Reach

Extended Reach su pport s u ser s in l ocat ion s w here b and wi dth is c ostl y o r unrel ia ble. B ecau se int erne t bandwidth is not dedicated, there may be experience issues or even call drops at certain times of the day due to a decrease in available bandwidth. Exten d ed Reach is di rectly related to the quality of the call. If the call is 720p Lite on guar antee d bandwi dth it is cons ider ed to be Ext ended Re ach. Thi s featur e supports the following:

• T1/E1 with QoS: 7 20p (Lit e) a nd 720p (G oo d). Se e Qua lity Per Display - 720 p (Lite).

• “Best Effort” premium bro adban d (Fibe r-Optic Broad band Int ernet (FIOS) , Cabl e)

• Sends and receives audio an d v ideo f rom l egacy T1/E 1 en dpoi nts

Gradual Decoder Refresh (GDR)

Provides a starting point or refr esh of the en code d bitstr eam. Initialization frames (IDRs or GDRs) are sent to endpoints that switch to a new source. IDR frame picture quality is typically lower than regular P-frames, so GDR is a m eth od of gr ad ually r efre shi ng t he pi ct ure over a nu mber o f frame s, givin g a smoother, less bursty bitstream.

HD Interoperability

Cisco TelePresence Interoperability delivers any-to-any capabilities so that standards-based video conferencing technologies can participate in Cisco TelePresence meetings. This offering extends the immersive experience beyond Cisco TelePresence to virtually all standard-definition (SD) and high-definition (HD) v ideo conf ere ncin g sy stem s a nd ot h er business v ide o app lic atio ns and technologies.

HD Interoperability allows high-definition 720p inter-operability with third-party endpoints and includes the following features:

• Negotiates higher b andw idt hs u p to 2. 25 m bps for HD Int erop c alls .

• Supports the Advertise G.722 Codec audio codec feature and indicates the ability to send and

receive G722 audio for the audio portion of t he Inter op call with tr aditio nal vide o confere ncing participants. CTS send s this G. 722 audio stream along with w ideba nd a dvanced audi o codi ng wit h a low delay (AAC-LD) audio stream.

Note Presentation video and au dio ar e not shared wit h HD Inter op endpo ints.

• Interoperates with Cisco Unified Videoconferencing CUVC 52XX, which sen ds

non-context-adaptive arithmetic coding (CABAC) video for improved video quality with better compression.

• Adds support for HD quality and standard (SD) quality devices in the same meeting with support

for traditional vide o confere ncing devices co nnecte d to CUVC 52 XX.

Once HD Interop is configured in the CTS Ma nager Configuration > Application Settings window, CTS Manager alway s r eserves HD In tero p re sour ces. Se e the Cisco TelePresence Manager

Administration Guide for your release on Ci sco .com fo r mor e i nform at ion.

Note All of the rooms that are to be added to the call must support this feature.

See the following HD interoperability support documentation on Cisco.com:

• Cisco TelePresence System 3000 Cisco TelePresence Interoperability

• Cisco TelePresence System 3200 Cisco TelePresence Interoperability

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Preface

• Cisco TelePresence Multipoint Switch Administra tion Gui de

IPSLA for In-Band Traffic Analysis

See the Cisco TelePresence Sys tem C ommand -Lin e Inte rface R eference Guide for information about the Internet Protocol Service Level Agreement (IPSLA) for in-band simulated traffic analysis feature.

For enhanced security, the system reports the most recent login history when you initially log into the system. The login history reports the user, time, and location of the last successful login.

See the Cisco TelePresence System Command-Line Interface Reference Guide for more inf orm ation .

Managing Pass words

T o ensure that your system is protected, you must update your password every 60 days. The system alerts you to the numb er of d ay s re main ing o n y our c ur rent passwo rd i n th e logi n banne r w he n you l og ont o the system. The system issues a warning when 7 days rema in on your current password, and so on un til the password expires.

Warning

If the password is allowed to expire, the system will ignore the login attempt and you cannot access the system. You must create a new password using the Cisco Unified Communications Manager Administration application.

See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence

System for more in for mat ion.

Multi Cluster Cisco Unified CM

If you use Cisco TelePresence Manager (CTS-Man), the first time setup process allows Administrators to add more than one Cisco U nified CM clu ster. An Administrator can then add, mo dify, and view the status of up to 5 i ndividual Cisco U nified CM cluste rs. Base d on you r dial - plan , you m ay ne ed t o configure the CTS device Dial Plan configuration settings in the Cisco Unified CM. See the following documentation for more information:

• Dial Plan Informatio n s ecti on of the Cisco Unified Communications Manager Configuration Guide

for the Cisco TelePresence System.

• Cisco TelePresence Manager home page on Cisco.com.

Multipoint LTRP

Support for multi-point Long Term Reference Pictures (LTRP). CTS endpoints periodically send back acknowledgement (ACK) or negative-acknowledgeme nt (NACK) about the R eal Time Protoc ol ( RTP) video packets they receive or expect to receive and mark them as reference frames or L TRPs. If any video packet loss is observed, Cisco has pat ented a met hod where in format ion is encode d to a smalle r repair frame that is transmitted based on the last reference frame that was successfully sent to all receivers. This allows for fast and ef f icient re cov ery after netw ork losses or jitter wit hout further b urdening the netw ork with large Intelligent Disaster Recovery (IDR) frames. LTRP works with HD Interoperability.

One Phone Per Office

In Cisco Unified CM, the On e Pho ne Per Office fea ture provides the fu nctio ns of a C TS and a Cisco Unified IP Phone in one system. See the One Phone Per Office section in the 

Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for

detailed information.

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Preface

Password Aging

T o ensure that your system is protected when using Cisco TelePresence Command Line Interface (CLI), you must periodically update your password. In CTS Release 1.6.0, the system alerts you to the number of days remaining on y our curr en t pas s word in the login b an ne r whe n y ou log onto the sy st em . In CT S Release 1.6.0 and later releases, the system issues a warning when 14 days remain on your current password, and so on until the password expire s. You may get a message similar to the follo wing at lo gin:

“Password change required in 10 days” The password life (the max imum a ge, in d ay s) is ma nage d using new fields o n the Cisco Uni fied CM

Device > Phone > Product Specific Configuration Layout > Secure Shell Information page:

• SSH Admin Life

• SSH Helpdesk User

• SSH Helpdesk Password

• SSH Helpdesk Life

Password expiration is fixed at 60 days. A setting of 0 disables password aging. U nless the configured life has been disabl ed (by being set to 0), password age is set to have 2 days remainin g in the following situations:

• New installations and factory resets.

• Software upgrades (if the password age is less than the configured age).

• Password recovery (by logging in usi ng y our pwrecovery account).

Note When the password ag e has expi red, a warning me ssage is shown br iefly on -scre en b efore lo ggi ng ou t.

For more information see the Secure Shell Information section in the Cisco Unified Communications

Manager Configuration Guide for t he C isco TelePresence System. See also the Cisco TelePresence System Command-Line I nter face Re ference Gui de.

Presentation Output Device

In Cisco Unified CM, the Presentation Output Device field in the Product Specific Configuration Layout window for the CTS 3000 and CTS 320 0 cont ains a new choice in the drop-d own menu: No ne. See t he

Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for

detailed information.

Quality Per Display - 720p (Lite)

Part of the E1/T1 Suppo rt - E xten ded Re ac h package of features, in Cisco Unified CM, the Quality per Display field can be set to “High Detail, Limited Mot ion: 720p (Li te).” This allows a CTS endpoint to work on a T1 (1.544 Mbps) co nnectio n over a VPN conne ction and en able s “1 Frame pe r Second ” (1FPS) capability. The T1 CTS endpoint supports the following:

• T1 (clear cha nnel ) w ith out V PN —72 0p Lit e, 1fp s pr e sen tati on with out aud i o add -i n.

• E1 (channelized ) IPsec w ith VPN —720 p L it e, 1f ps prese nta tio n wi thou t a udio a dd-in .

• E1 (clear cha nnel ) w ith out V PN —72 0P g ood , 5fps p resen tat ion w ithout aud io a dd -in.

• Progressive IDR frames option enabled for media.

• 936kbps main video display 720p bitstream enables HD Interoperability vide o, a long wi th o v erhe ad

and audio, to fit in a T1 channel with pr esentat ion compr essed down to 100kbp s at 1fps.

• 1 frame per second (FPS) auto-collaboration.

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Note The audio addin conf softkey is not available on the Cisco Unified IP Phone when using the 720p (Lite)

feature. 



For secure calls, all audio add-ins must be secure or the entire call will drop to insecure.

See the Quality (per Display) field in the Product Specific Configuration Layout window for your system in the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePr esence System.

Prerequisites

Before beginning the tasks in this guide, make sure that the following conditions are met:

1. CTS is properly assembled and wired according to the guidelines in the Cisco Te lePresence System

Preface

Assembly documentation. See the Cisco TelePresence System Install and Upgrade Guides for your system on Cisco.com:

Products > TelePresence > Cisco TelePresence Syst em > TelePresence System

2. Provide a Dynamic Host Configuration Protocol (DHCP) server to achieve connectivity. CTS uses

DHCP by default.

3. Cisco Unified CM is running and is using version 7. 0.2, 7. 1.2, 7.1.3 , or a later re lease.

Note To use the Cisco TelePresence System Enhanced Phone User Interface (MIDlets), you must install

Cisco Unified CM Release 7.0.2 , 7.1.2, 7.1 .3, or a late r releas e).The supporte d MIDle t version is embedded in the software file s that are av ailable on the Cisco Unified Communications Manager Support page at the foll owing U RL:



http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_suppor t_series_ho me.html

4. Verify the following:

–

The Cisco TelePresence device name in Cisc o Unified C M fo llows the fol lowing for mat: Th e

characters “S EP” fo llowed by th e device MAC address . Assi gn the ho stnam e so tha t it is

resolvable by Domain Name System (DNS).

Note DNS (domain) is o ptiona l.

–

Each Cisco TelePresence/IP phone combination takes 11 units of the Cisco Unified CM unit

license:

—5 units for the Cisco Unified IP Phone 7970/797 5

—6 units for the Cisco TelePresence unit.

–

CTS and the Cisco Unified IP Phone are both configured in Cisco Unified CM as a shared line.

Note For all SCCP and SIP firmware upgr ades fr om firmware rel ease version s e arl ier tha n 8.3(3 ) t o versi on

8.5(3) or a later release, you must first upgrade your firmware to version 8.5(2). Once you have upgraded to version 8.5(2), you can upgr ade you r Cisco Unified IP Phone to versi on 8.5(3) or a la ter rele ase.

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

See the Installation Notes section of the Cisco Unified IP Phone Release No tes for Firmware Release

8.5(3) (SCCP and SIP) for download instructions.

5. The Cisco Unified IP ph one ca n be c onfigured a s foll ows: a. If option 1 50 of D HC P is en ab led—A lt erna tive TFTP=N O b. If you use m anu al en try— Al ter native TFTP=Y ES

For more information about the Cisco Unified IP Phone 797 0/797 5 series, ref er to the 

Cisco Unified IP Phones 7900 Series Maintain and Operate Guides page at the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/prod _maintena nce_guides_list.ht ml

6. Make sure the MAC address of the device you are installing is known or available. The MAC address

comprises a unique 12-c harac ter hexade cimal num ber that ident ifies a Cisco Unified IP phone or other hardware device.

–

Locate the MAC address nu mber on a l abe l on the b ack of the Cisc o TelePresence system primary codec (for exampl e, 000B6 A409C405 ). Cisco Un ified CM makes the MAC address a required field for Cisco Uni fied IP ph one d evice configu ratio n.

–

When entering the MAC address in Cisc o Un ified CM fields, d o no t use space s o r dashe s, and do not include any other char acters that may p recede th e MAC address on the label.

Note When entering the MAC address in Cisco Unified CM fields, do not use spac es or dashes, and

do not include any other char acters that may p recede th e MAC address on the label.

Tip For best results, Cisco recommen ds that you change the scr een resolut ion to 102 4 x 768.

Document Organization

Information about using the Cisco TelePresence System Administration application is provided in the following chapters:

• Chapter 1, “Using the Cisco TelePresence System Administration Interface”

• Chapter 2, “Device Informa tion”

• Chapter 3, “Configuring the Cisco TelePresence System”

• Chapter 4, “Troubleshooting the CTS 500”

• Chapter 5, “Troubleshooting the CTS 1000”

• Chapter 6, “Troubleshooting the CTS 1100”

• Chapter 7, “Troubleshooting the CTS 1300”

• Chapter 8, “Troubleshooting the CTS 3000 and CTS 3200”

• Chapter 9, “Troubleshooting the CTS 3010 and CTS 3210”

• Chapter 10, “Monitoring the Cisco TelePresence System”

• Appendix A, “Satellite Licenses for the Cisco TelePresence System”

• Glossary

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Cisco TelePresence System Release 1.6 Administration Guide

Note For access to the Cisco TelePresence System Administration Guide from online help, refer to the

book-level PDF at the following URL: 

http://www.cisco.com/en/US/docs/telepresence/cts_admin/1_6/admin/guide/cts_1_6.pdf



Or choose Help > View PDF.

Cisco CTS-3010, TelePresence System Administration Manual

Specifications and Main Features

Frequently Asked Questions

User Manual