Cisco CTS 1000 - TelePresence System 1000 Video Conferencing, CTS 3010, CTS 3210 Administration Manual
Cisco T elePresence System Administration
Guide
May, 2011
CTS Software Release 1.7.x
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-21845-01
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS M ANUAL ARE SUBJECT TO CHA NGE WITHOUT NO TICE. ALL
STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT
WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSI BILITY FOR THEIR APPLICA TION OF ANY PRODUCT S.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORT H IN THE INFORMATION PACKET T HAT
SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE
OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The Cisco implementation of TCP head er compressi on is an adap tation of a program developed by the Universi ty of Ca lifornia, Berk eley (UCB) as part of UCB ’s public
domain version of the UNIX operatin g system. All rights reserved . Copyri ght © 1981 , Rege nts of the Uni versity of Calif ornia.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THE SE SUPPLIERS ARE PROVIDED “AS IS” WITH
ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EX PRESSED OR IMPLIED, INCLUDING, WI THOUT
LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NO NINFRINGEM ENT OR ARISING FROM A COURS E OF
DEALING, USAGE, OR TRADE PRACTICE.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING ,
WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO
OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE S.
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other coun tries. A listing of Cisco's trademarks can be foun d at
www.cisco.com/go/trademarks. Third party trademarks mentioned are the pro perty of their respective owners. The use of the word partner does not imply a partn e r ship
relationship between Cisco and any other comp any. (1 005R)
Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display
output, network topology diagrams, and other figures included in the document are shown for illus tr ative purposes only. Any use of actual IP addresses or phone numbers in
illustrative content is unintentional and coincidental.
Cisco TelePresence System Administration Guide
© 2011 Cisco Systems, Inc. All rights res erved.
CONTENTS
What’s in This Guide i
What’s New i
Before You Begin i
Document Organization iv
Related Documents v
Obtaining Documentation and Submitting a Service Request vii
Using the Cisco TelePresence System Administration Interfac e 1-1
Contents 1-1
Overview 1-1
System Status 1-2
System Status Window 1-3
Device Status Indicators 1-3
Determining Device Status Using the Troubleshooting Interface 1-4
Cisco Unified Communications Manager Status 1-5
In a Call Indicator 1-5
Navigation 1-5
Administration Window Header 1-7
Content Area 1-7
Typing and Selecting Information in Fields 1-7
Validating Information in Fields 1-7
Validating Information in Windows 1-7
Accessing Online Help 1-8
Navigating Online Help 1-8
Accessing this Admini stration Guide From Onli ne Help 1-9
Where to Go Next 1-9
Device Information 2-1
Contents 2-1
Accessing the Device Information Window 2-1
Device Information Fields 2-3
Hardware/Software Versions 2-5
OL-13676-05
Cisco TelePresence System Administration Guide
i
Contents
System Information and Status Tabs 2-5
System Information Details 2-5
Status Details 2-8
Time Since Last Update 2-11
Microphone Status 2-11
Where to Go Next 2-12
Configuring the Cisco TelePresence System 3-1
Contents 3-1
First Time Setup Wizard for the CTS 500 32” 3-1
First Time Setup for Al l Other CTS Models 3-2
Loading CTS Administration Software 3-2
Logging In To the Cisco TelePresence System Administration Interface Directly 3-3
Configuring a Sta tic IP Address for Networks That Do Not Use DHCP 3-4
Configuring a Static IP Address Using the Cisco TelePresence System GUI 3-4
Configuring a Sta tic IP Address Using Command-Line Interface Commands 3-6
Command Exa m ple 3-6
Configuring an Al ternate TFTP Server (Optional) 3-7
Configuring Your System After Initial Bootup 3-7
IP Settings 3-8
Viewing IP Setting s 3-9
Network Settings 3-11
Operational VLAN ID 3-11
Administrative VLAN ID 3-12
Syslog Address 3-12
Cisco Unified Communications Manager Settings 3-12
Related Information 3-14
Address Book 3-14
Telephony Settings 3-15
SNMP Settings 3-17
Related Information 3-18
System Settings 3-19
Troubleshooting Your Configuration 3-21
Upgrading CTS Codec Firmware 3-24
Managing Passwords 3-25
Cisco TelePre sen ce Sy st em Admi nis tr ati on Gu id e
ii
OL-13676-05
Resetting Your CTS Codec Password 3-25
Restoring Connectivity to the Codec 3-26
Where to Go Next 3-27
Troubleshooting the CTS 500 4-1
Contents 4-1
Managing CTS 500 Hardware Setup 4-2
Managing Displays 4-3
Selecting the Light Level 4-3
Adjusting Your Display 4-4
Troubleshooting Displays 4-6
Related Information 4-6
Testing Cameras 4-6
Testing the CTS 500 Camera 4-7
Troubleshooting Cameras 4-21
Related Information 4-21
Testing Speakers 4-22
Testing the Speakers 4-22
Troubleshooting Speakers 4-23
Related Information 4-23
Testing Microphones 4-24
Testing Microphones on the CTS 500 4-24
Troubleshooting Microphones 4-25
Related Information 4-26
Testing Presentation Devices 4-26
Checking Externa l Presentation Devices 4-27
Checking the Test Pattern 4-28
Checking the VGA 4-29
Checking the Document Camera 4-30
Resetting the Projector 4-31
Troubleshooting Presentation Devices 4-31
Related Information 4-33
Testing Other Devi ces 4-33
Auxiliary Control Unit 4-34
Auxiliary LCD Displays 4-35
Shroud Light 4-35
Digital Medi a Pl ay e r 4-36
Troubleshooting Other Devices 4-38
Contents
OL-13676-05
Cisco TelePresence System Administration Guide
iii
Contents
Related Information 4-39
Managing Log Files 4-39
Sysop Log 4-39
Log Files 4-40
SIP Messages 4-41
Generate Detailed Message Reports 4-42
Related SIP Messages 4-42
Navigating Long Lists 4-43
Related Information 4-44
Testing Audio 4-44
Related Information 4-44
Testing the Network Connection 4-45
Related Information 4-45
Managing Configuration Issues 4-45
Related Information 4-46
Initiating System Restart 4-47
Troubleshooting Video Quality Setting s 4-47
Troubleshooting Network Cabling 4-48
CTS 500 32” Troubleshooting 4-49
Where to Go Next 4-49
Troubleshooting the CTS 500 32” 5-1
Adjusting the Camera 5-2
Testing the Display 5-2
Verifying Speaker Function 5-3
Verifying Microphone Function 5-4
Testing the Ligh t Fixture 5-5
Testing Digital Media Player Audio 5-5
Troubleshooting the CTS 500 32” 5-6
Where to Go Next 5-7
Troubleshooting the CTS 1000 6-1
Contents 6-1
Managing CTS 1000 Hardware Setup 6-2
Managing Di sp lays 6-3
Cisco TelePre sen ce Sy st em Admi nis tr ati on Gu id e
iv
OL-13676-05
Selecting the Light Level 6-4
Adjusting Your Display 6-5
Troubleshooting Displays 6-6
Related Information 6-6
Testing Cameras 6-6
Testing the CTS 1000 Camera 6-7
Understanding Camera Setup Choices for Room Lighting 6-17
Troubleshooting Cameras 6-18
Related Information 6-18
Testing Speakers 6-18
Testing the Speakers 6-18
Troubleshooting Speakers 6-19
Related Information 6-20
Testing Microphones 6-20
Testing the CTS 1000 Microphone 6-20
Troubleshooting the CTS 1000 Microphone 6-21
Related Information 6-22
Testing the External Presentation Display 6-22
Testing Presentation Devices 6-22
Checking the Test Pattern 6-24
Checking the VGA 6-24
Checking the Document Camera 6-25
Resetting the Projector 6-25
Troubleshooting Presentation Devices 6-25
Related Information 6-27
Testing Other Devi ces 6-27
Auxiliary Control Unit 6-27
Digital Medi a Pl ay e r 6-28
Troubleshooting Other Devices 6-29
Related Information 6-29
Contents
Managing Log Files 6-30
Sysop Log 6-30
Log Files 6-30
SIP Messages 6-32
Generate Detailed Message Reports 6-32
Related SIP Messages 6-33
OL-13676-05
Cisco TelePresence System Administration Guide
v
Contents
Navigating Long Lists 6-34
Related Information 6-34
Testing Audio 6-35
Related Information 6-35
Testing the Network Connection 6-35
Related Information 6-36
Managing Configuration Issues 6-36
Related Information 6-37
Initiating System Restart 6-37
Troubleshooting Video Quality Setting s 6-37
Troubleshooting Network Cabling 6-38
Where to Go Next 6-39
Troubleshooting the CTS 1100 7-1
Contents 7-1
Managing CTS 1100 Hardware Setup 7-2
Managing Di sp lays 7-3
Selecting the Light Level 7-4
Adjusting Your Display 7-4
Troubleshooting Displays 7-5
Related Information 7-6
Testing Cameras 7-6
Testing the CTS 1100 Camera 7-6
Understanding Camera Setup Choices for Room Lighting 7-17
Troubleshooting Cameras 7-18
Related Information 7-18
Testing Speakers 7-19
Testing the Speakers 7-19
Troubleshooting Speakers 7-19
Related Information 7-20
Testing Microphones 7-20
Testing Microphones on the CTS 1100 7-20
Troubleshooting Microphones 7-21
Related Information 7-22
Testing the External Presentation Display 7-22
Testing Presentation Devices 7-23
Cisco TelePre sen ce Sy st em Admi nis tr ati on Gu id e
vi
OL-13676-05
Checking the Test Pattern 7-24
Checking the VGA 7-24
Checking the Document Camera 7-25
Resetting the Projector 7-25
Troubleshooting Presentation Devices 7-25
Related Information 7-27
Testing Other Devi ces 7-28
Auxiliary Control Unit 7-28
CTS 1100 Light 7-28
Digital Medi a Pl ay e r 7-29
Troubleshooting Other Devices 7-30
Related Information 7-31
Managing Log Files 7-32
Sysop Log 7-32
Log Files 7-32
SIP Messages 7-34
Generate Detailed Message Reports 7-34
Related SIP Messages 7-35
Navigating Long Lists 7-36
Related Information 7-36
Contents
Testing Audio 7-37
Related Information 7-37
Testing the Network Connection 7-37
Related Information 7-38
Managing Configuration Issues 7-38
Related Information 7-39
Initiating System Restart 7-39
Troubleshooting Video Quality Setting s 7-39
Troubleshooting Network Cabling 7-40
Where to Go Next 7-41
Troubleshooting the CTS 1300 8-1
Contents 8-1
Managing CTS 1300 Hardware Setup 8-2
Configuring the CTS 1300 Table 8-3
Managing Displays 8-5
OL-13676-05
Cisco TelePresence System Administration Guide
vii
Contents
Selecting the Light Level 8-5
Adjusting Your Display 8-6
Troubleshooting Displays 8-7
Related Information 8-7
Testing Cameras 8-7
Testing the CTS 1300 Cameras 8-8
Configuring the CTS 1300 for Use With a Conference Room Table 8-12
Arranging the Seat Alignment Guides 8-45
Understanding Camera Setup Choices for Room Lighting 8-47
Troubleshooting Cameras 8-47
Related Information 8-48
Testing Speakers 8-48
Testing the Speakers 8-48
Troubleshooting Speakers 8-49
Related Information 8-50
Testing Microphones 8-50
Testing Microphones on the CTS 1300 8-50
Troubleshooting Microphones 8-52
Related Information 8-53
Testing the External Presentation Display 8-53
Testing Presentation Devices 8-54
Checking the Test Pattern 8-55
Checking the VGA 8-56
Resetting the Projector 8-56
Troubleshooting Presentation Devices 8-56
Related Information 8-58
Testing Other Devices 8-59
Auxiliary Control Unit 8-59
Verifying CTS 1300 Light Funct i on 8-60
Digital Media Player 8-60
Troubleshooting Other Devices 8-61
Related Information 8-62
Managing Log Files 8-62
Sysop Log 8-62
Log Files 8-63
SIP Messages 8-65
Generate Detailed Message Reports 8-65
Cisco TelePre sen ce Sy st em Admi nis tr ati on Gu id e
viii
OL-13676-05
Related SIP Messages 8-65
Navigating Long Lists 8-67
Related Information 8-67
Testing Audio 8-67
Related Information 8-68
Testing the Network Connection 8-68
Related Information 8-68
Managing Configuration Issues 8-68
Related Information 8-69
Initiating System Restart 8-69
Troubleshooting Video Quality Setting s 8-70
Troubleshooting Network Cabling 8-71
Where to Go Next 8-72
Troubleshooting the CTS 3000 and CTS 3200 9-1
Contents
Contents 9-1
Managing CTS 3000 and CTS 3200 Hardware Setup 9-2
Managing Displays 9-3
Selecting the Light Level 9-4
Adjusting Your Display 9-5
Troubleshooting Displays 9-6
Related Information 9-6
Testing Cameras 9-7
Testing the CTS 3000 and CTS 3200 Cameras 9-7
Troubleshooting Cameras 9-14
Related Information 9-15
Testing Speakers 9-15
Testing the Speakers 9-15
Troubleshooting Speakers 9-16
Related Information 9-16
Testing Microphones 9-17
Testing Microphones on the CTS 3000 9-17
Testing Microphones on the CTS 3200 9-18
Troubleshooting Microphones 9-20
Related Information 9-21
Testing the External Presentation Display 9-21
OL-13676-05
Cisco TelePresence System Administration Guide
ix
Contents
Testing Presentation Devices 9-23
Checking the Test Pattern 9-24
Checking the VGA 9-25
Checking the Document Camera 9-25
Testing the Projector 9-25
Troubleshooting Presentation Devices 9-33
Related Information 9-35
Testing Other Devices 9-36
Auxiliary Control Unit 9-37
Digital Media Player 9-37
Troubleshooting Other Devices 9-38
Related Information 9-39
Managing Log Files 9-39
Sysop Log 9-39
Log Files 9-39
SIP Messages 9-41
Generate Detailed Message Reports 9-42
Related SIP Messages 9-42
Navigating Long Lists 9-43
Related Information 9-43
Testing Audio 9-44
Related Information 9-44
Testing the Network Connection 9-44
Related Information 9-45
Managing Configuration Issues 9-46
Related Information 9-46
Initiating System Restart 9-47
Troubleshooting Video Quality Setting s 9-47
Troubleshooting Network Cabling 9-48
Where to Go Next 9-49
Troubleshooting the CTS 3010 and CTS 3210 10-1
Contents 10-1
Managing CTS 3010 and CTS 3210 Hardware Setup 10-2
Managing Di sp lays 10-3
Selecting the Light Level 10-4
Adjusting Your Display 10-5
Cisco TelePre sen ce Sy st em Admi nis tr ati on Gu id e
x
OL-13676-05
Troubleshooting Displays 10-6
Related Information 10-6
Testing Cameras 10-7
Testing the CTS 3010 and CTS 3210 Cameras 10-7
Starting the So f tw a re Se tup 10-7
Adjusting the Zoom 10-9
Focusing the Camera 10-12
Attaching the Camera Hood Assembly 10-14
Troubleshooting Cameras 10-16
Related Information 10-16
Testing Speakers 10-17
Testing the Speakers 10-17
Troubleshooting Speakers 10-17
Related Information 10-18
Testing Microphones 10-19
Testing Micropho nes on the CTS 3010 and CTS 3210 10-19
Troubleshooting Microphones 10-21
Related Information 10-22
Testing the External Presentation Display 10-22
Testing Presentation Devices 10-23
Checking the Test Pattern 10-25
Troubleshooting the Presentation Displ ay 10-25
Checking the VGA 10-27
Troubleshooting Presentation Devices 10-28
Related Information 10-30
Testing Other Devi ces 10-30
Auxiliary Control Unit 10-31
Digital Medi a Pl ay e r 10-31
Troubleshooting Other Devices 10-32
Related Information 10-33
Contents
Managing Log Files 10-33
Sysop Log 10-33
Log Files 10-34
SIP Messages 10-35
Generate Detailed Message Reports 10-36
Related SIP Messages 10-36
OL-13676-05
Cisco TelePresence System Administration Guide
xi
Contents
Navigating Long Lists 10-37
Related Information 10-38
Testing Audio 10-38
Related Information 10-38
Testing the Network Connection 10-39
Related Information 10-39
Managing Configuration Issues 10-39
Related Information 10-40
Initiating System Restart 10-40
Troubleshooting Video Quality Setting s 10-41
Troubleshooting Network Cabling 10-41
Where to Go Next 10-43
Monitoring the Cisco TelePresence System 11-1
G
LOSSARY
Contents 11-1
Call Statistics 11-2
Network Statistics 11-5
Where to Go Next 11-7
Satellite Licenses for the Cisco TelePresence System A-1
Contents A-1
Cisco TelePrese nce over Satellite Networks A-1
Supported CTS Devices A-2
Supported CTS Software A-2
Supported Satellite Bandwidth A-2
Satellite Security A-2
Ordering a Satellite License A-3
Loading a Satell ite License A-3
Identifying the CTS Satellite Endpoints A-4
Enabling the Satellite Feature A-4
I
NDEX
Cisco TelePre sen ce Sy st em Admi nis tr ati on Gu id e
xii
OL-13676-05
What’s in This Guide
Revised: May, 2011, OL-21845-01
This preface descri b es t he pu rpo se, au di ence , organiza tion, a nd c onventions of the Cisc o TelePresence
System Administration Gui de and provides infor matio n about new features a nd how to obtain related
documentation.
This preface describes the following topics:
• What’s New, page i
• Before You Begin, page i
• Document Organization, pag e iv
• Related Documents, pa ge v
• Obtaining Documentation and Submitting a Service Request, page vii
What’s New
For a complete list of features for this release, see the following documentation on Cisco.com:
• Release Notes for Cisco TelePresence System
• Cisco TelePresence System Software Feature Guide
For supported software compatibility across all releases, see the following documentation:
• Cisco TelePresence Administration Software Compatibility
Before You Begin
Before beginning the tasks in this guide, verify th e following:
• Web Browser Support, page ii
• CTS Assembly and Wiring, pag e ii
• CTS Software Download, page ii
• DHCP Connectivity, page iii
• Unified Communications Mana ger and MI Dlets Download , page iii
• Cisco Unified IP Phone Requirements, page iii
OL-21845-01
Cisco TelePresence System Administration Guide
i
• MAC Address, page iv
• Laptop Screen Reso lut ion, page iv
Web Browser Support
Cisco administratio n i n terface s ar e supp orte d on Int ern et Exp l orer (I E) version 6 (rec om mend ed ).
CTS Assembly and Wiring
Make sure your CTS is properly assemble d and wire d accord ing to the guide lines in the
Cisco TelePresence System assembly documentation. See the Cisco TelePresence System Install and
Upgrade Guides for you r system o n Cisco.c om:
• Product Support > TelePresence > TelePresence Immersive Endpoints
–
Cisco TelePresence System 3200 Series
–
Cisco TelePresence System 3000 Series
What’s in This Guide
–
Cisco TelePresence System 1300 Series
–
Cisco TelePresence System T Series
• Products > TelePresence > TelePresence Personal Endpoints > TelePresence Office
–
Cisco TelePresence System 1100
–
Cisco TelePresence System 1000
–
Cisco TelePresence System 500 Series
CTS Software Download
Make sure you have downloaded supporte d CTS sof tware. Navigate to y our CT S d evice on Cisc o.co m.
1. Navigate to your device:
• Product Support > TelePresence > TelePresence Immersive Endpoints
–
Cisco TelePresence System 3200 Series
–
Cisco TelePresence System 3000 Series
–
Cisco TelePresence System 1300 Series
–
Cisco TelePresence System T Series
• Products > TelePresence > TelePresence Personal Endpoints > TelePresence Office
–
Cisco TelePresence System 1100
–
Cisco TelePresence System 1000
–
Cisco TelePresence System 500 Series
For example:
Products > TelePresence > TelePresence Endpoints - Immersive > Cisco TelePresence System
1300 Series > Cisco TelePresence System 1300-65 > TelePresence Software-1.7.2.1(2)
2. Select software and choose whether to download now or add it to your cart. For example:
Cisco TeleP resence System Administration Guide
ii
OL-21845-01
What’s in This Guide
CTS.1-7-2-1-2R-K9.P1.sb n
Release Date: 09/MAY/2011
Cisco TelePresence System Software for CTS500, CTS1000, CTS1100, CTS1300 , CTS3000 ,
CTS3010, CTS3200 and CTS321 0
Size: 45240.42 KB (4 632 6180 bytes)
DHCP Connectivity
Provide a Dynamic Host Configuration Protocol (DHCP) server to achieve connectivity. CTS uses
DHCP by default.
Unified Communications Manager and MIDlets Download
Make sure that Cisco Unified CM is running and is using support ed software for your relea se. For
complete Cisco TelePresence softw are compatibil ity information, see the software support matri x on the
Cisco TelePresence Administration Software page at the following URL:
http://www.cisco.com/en/US/products/ps8332/produ cts_device_support_tables_ list.html
Note T o enable all a v ai lable f eatur es on yo ur CTS C isco Unified IP ph one , you mu st do wn load and con f igur e
MIDlets. The supported MIDlet version is embedded in the software files that are available when you
click Download Softw are on the Cisco Unified Communications Manager Support page at the following
URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Or navigate to Products > Voice and Unified Communications > IP Telephony > Call Control >
Cisco Unified Communications Manager (CallMan ager) > Cisco Unified Communications
Manager Version x.x > Unified Communications Manager/CallManager Device Packages.
Check the following:
• The Cisco TelePresence device name in Cisc o Unified C M fo llows the fol lowing for mat: Th e
characters “SEP” followed b y the devic e MA C address. Assign the hostname so that it is resolva ble
by Domain Name Sys tem (DNS) , for exa mple:
MAC address: “ 00:0D:D1:23:45:A1 “
Cisco TelePresence Host Name: “ SEP000DD12345A1 “
Note DNS (domain) is o ptiona l.
Cisco Unified IP Phone Requirements
Each Cisco TelePresence/IP phone combination takes 11 units of the Cisco Unified CM unit license:
• —5 units for the Cisco Unified IP Phone 7970/797 5
• —6 units for the Cisco TelePresence unit.
• CTS and the Cisco Unified IP Phone are both configured in Cisco Unified CM as a shared li ne.
OL-21845-01
Cisco TelePresence System Administration Guide
iii
Note For all SCCP and SIP firmware upgr ades fr om firmware rel ease version s e arl ier tha n 8.3(3 ) t o versi on
MAC Address
What’s in This Guide
8.5(3) or a later release, you must first upgrade your firmware to version 8.5(2). Once you have upgraded
to version 8.5(2), you can upgr ade you r Cisco Unified IP Phone to versi on 8.5(3) or a la ter rele ase.
See the Installation Notes section of the Cisco Unified IP Phone Relea se No tes for Firmware Release
8.5(3) (SCCP and SIP) for download instructions.
Configure the Cisco Unified IP phone as follows:
1. If option 150 of D HCP i s en able d— A lternative TFTP=NO
2. If you use manu al en try— Alte rnative TFTP=YES
For more information about the Cisco Unified IP Phone 797 0/797 5 series, ref er to the
Cisco Unified IP Phones 7900 Series Maintain and Operate Guides page at the following URL:
http://www.cisco.com/en/US/products/hw/phones/ps379 /prod_m aintenance_guide s_list.html
Make sure the MAC address of the device you are installing is known or available:
• The MAC address comprises a unique 12 -chara cter hexade cimal number that iden tifies a
Cisco Unified IP phone or other hardware device.
• Locate the MAC address number on a label on the back of the Cisco TelePresence system primary
codec (for example, 000B6A409C405). Cisco Unified CM makes the MAC address a required field
for Cisco Unified IP phone device configuration.
The MAC address is also displayed on the CTS main display screen during boot-up.
Note When entering the MAC address in Cisco Unified CM fields, do not use spaces or dashes, and
do not include any other char acters that may p recede th e MAC address on the label.
Laptop Screen Resolution
For best results, Cisc o re co mmen ds t h at you cha nge t he scr een re soluti on to 102 4 x 768.
Document Organization
Information about using the Cisco TelePresence System Administration interface is provided in the
following chapters:
• Chapter 1, “Using the Cisco TelePresence System Administration Interface”
• Chapter 2, “Device Informa tion”
• Chapter 3, “Configuring the Cisco TelePresence System”
• Chapter 4, “Troubleshooting the CTS 500”
• Chapter 5, “Troubleshooting the CTS 500 32””
• Chapter 6, “Troubleshooting the CTS 1000”
Cisco TeleP resence System Administration Guide
iv
OL-21845-01
What’s in This Guide
• Chapter 7, “Troubleshooting the CTS 1100”
• Chapter 8, “Troubleshooting the CTS 1300”
• Chapter 9, “Troubleshooting the CTS 3000 and CTS 3200”
• Chapter 10, “Troubleshooting the C TS 301 0 and CT S 3210 ”
• Chapter 11, “Monitoring the Cisco TelePresence System”
• Appendix A, “Satellite Licenses for the Cisco TelePresence System”
• Glossary
• Index
Related Documents
Related Topic Document Title
How to navigate to Cisco TelePresence System
(CTS) hardware and software documentation,
including informa tion about CTS devices.
CTS platform h ardware inst al lation a nd
maintenance d ocu ment atio n.
• Cisco.com
Products > TelePresence
• Product Support > TelePresence > TelePresence Immersive
Endpoints
–
Cisco TelePresence System 3200 Series
CTS Administration and Us er Guides:
Configuration, maintenance, and monitoring tasks
using Cisco TelePresence administration
software.
Cisco TelePresence administration software
download page.
Describes new features and open an d closed
hardware and software caveats for
Cisco TelePresence System (CTS) software
releases.
Cisco Unified CM installation with the
Cisco TelePresence System.
–
Cisco TelePresence System 3000 Series
–
Cisco TelePresence System 1300 Series
–
Cisco TelePresence System T Series
• Products > TelePresence > TelePresence Personal Endpoints >
TelePresence Office
–
Cisco TelePresence System 1100
–
Cisco TelePresence System 1000
–
Cisco TelePresence System 500 Series
• Products > TelePresence > TelePrese n ce Immersi ve Endpoints >
TelePresence System > Cisco TelePresence Adm ini st ra ti on
Software
http://www.cisco.com/en/US/products/ps833 2/t sd_prod ucts_
support_series_home. html
• Download Softwar e Se lec t a Pro duc t page on Cisco.c om:
http://www.cisco.com/cisco/software/navigator.html
• Cisco TelePresence Administration Software Release Notes home
page on Cisco.com
• Cisco Unified Communications Manager Configuration Guide for
the Cisco TelePresence System
OL-21845-01
Cisco TelePresence System Administration Guide
v
What’s in This Guide
CTS platform h ardware inst al lation a nd
maintenance d ocu ment atio n.
CTS Administration and Us er Guides:
Configuration, maintenance, and monitoring tasks
using Cisco TelePresence administration
software.
Cisco TelePresence administration software
download page.
Describes new features and open an d closed
hardware and software caveats for
Cisco TelePresence System (CTS) software
releases.
Cisco Unified CM installation with the
Cisco TelePresence System.
• Product Support > TelePresence > TelePresence Immersive
Endpoints
–
Cisco TelePresence System 3200 Series
–
Cisco TelePresence System 3000 Series
–
Cisco TelePresence System 1300 Series
–
Cisco TelePresence System T Series
• Products > TelePresence > TelePresence Personal Endpoints >
TelePresence Office
–
Cisco TelePresence System 1100
–
Cisco TelePresence System 1000
–
Cisco TelePresence System 500 Series
• Products > TelePresence > TelePresence Immersive Endpoints >
TelePresence System > Cisco TelePresence Adm ini st ra ti on
Software
http://www.cisco.com/en/US/products/ps8332/tsd_products_
support_series_home. html
• Download Softwar e Se lec t a Pro duc t page on Cisco.c om:
http://www.cisco.com/cisco/software/navigator.html
• Cisco TelePresence Administration Software Release Notes home
page on Cisco.com
• Cisco Unified Communications Manager Configuration Guide for
the Cisco TelePresence System
Cisco TeleP resence System Administration Guide
vi
OL-21845-01
What’s in This Guide
Complete guide to the CTS software and hardware
• Cisco TelePresence System Do cum ent ati on Roadm a p
documentation.
Cisco Unified CM docume nta tion type s and
locations.
Cisco Unified Communications Manager Support
• Cisco Unified Communications Manager (CallManager)
Documentation R oad ma ps
• Cisco Unified Communications Manager Support
page.
Cisco Unified IP Phones 7900 Series
• Cisco Unified IP Phones 7900 Series Maintain and Operate Guides
documentation.
Cisco Validated Design Program. Systems and
• Cisco TelePresence Network Sy stems 2. 0 De sign G uide
solutions designed, te sted, and d ocu ment ed t o
facilitate faster, more reliable, and more
predictable customer deployments.
Cisco Unified IP Phone firmware download
instructions.
• Installation Notes section of the Cisco Unifie d IP Pho ne Re lea se
Notes for Firmware Release 8.5(3) (SCCP and S IP)
Obtaining Documentation and Su bmitting a Service Reque st
For information on obtaining docume ntatio n, submittin g a service request, an d gatherin g additiona l
information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and
revised Cisco technical documentation, at the following URL:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed
and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free
service and Cisco currently supports RSS version 2.0.
OL-21845-01
Cisco TelePresence System Administration Guide
vii
What’s in This Guide
Cisco TeleP resence System Administration Guide
viii
OL-21845-01
Contents
CHAPTER
1
Using the Cisco TelePresence System
Administration Interface
Revised: May, 2011, OL-21845-01
This chapter contains the following sections:
• Overview, page 1-1
• System Status, page 1-2
• Navigation, page 1-5
• Accessing Online Help, page 1-8
• Where to Go Next, page 1-9
Overview
Note No more than one administrator should access the CTS Administration interface at one time.
OL-21845-01
Administrators use the Cisco TelePresence System Administration interface to maintain the
Cisco TelePresence System (CTS) software.
Administration tasks include the following:
• Viewing device information an d detailed syst em status inform ation
• Configuring system settings
• Monitoring the stat us of Ci sco TelePresence system e quip me nt
• Troubleshooting the system
For first-time setup instructions, refer to the Cisco TelePresence System Assembly Guide for your
system on Cisco.com:
• Product Support > TelePresence > TelePresence Immersive Endpoints
–
Cisco TelePresence System 3200 Series
Cisco TelePresence System Administration Guide
1-1
Chapter 1 Using the Cisco TelePresence System Administration Interface
System Status
–
Cisco TelePresence System 3000 Series
–
Cisco TelePresence System 1300 Series
–
Cisco TelePresence System T Series
• Products > TelePresence > TelePresence Personal Endpoints > TelePresence Office
–
Cisco TelePresence System 1100
–
Cisco TelePresence System 1000
–
Cisco TelePresence System 500 Series
Figure 1-1 shows an example of the Cisco TelePresence System Administra tion window. Click the task
name or the arrows in the left panel to navigate to tasks.
Figure 1-1 Main Cisco TelePresence System Administration Window
System Status
This section contains the following system status information:
• System Status Window, page 1-3
• Device Status Indicators, page 1 -3
• Cisco Unified Communication s M ana ger Sta tus, page 1-5
• In a Call Indicator, page 1-5
Cisco TelePre sen ce Sy st em Admi nis tr ati on Gu id e
1-2
OL-21845-01
Chapter 1 Using the Cisco TelePresence System Administration Interface
System Status Window
System status is alw ays in vie w in the low er left corner of t he Cisco TelePresence System Administ ration
screen, as shown in Figure 1-2. The system administrator should closely monitor this area for changes
in the status of the C isco TelePresence system f unct ions and eq uipm en t. T he sy st em st at us is upd ate d
every 60 seconds.
Note Information provided in t he Syst em In forma tio n Detail s win dow is use d by C isco tec hni cal su pport
personnel to assist in troublesho oting you r system.
To view detailed status information in the System Status box:
Step 1 Move your mouse over the colored icons in the System Status box to display dialog boxes containing the
state of each piece of equipment. For example, rolling your mouse over the green check-mark icons in
Figure 1-2 will show the detailed state of the equipment.
Figure 1-2 System Status Window
System Status
Or
Step 2 Click the magnifying glass icon in the upper right corner of the System Status box. A new window opens
with the following two tabs:
• System Information Details—Lists detailed in forma ti on about you r C TS, in cludi ng the came ra,
audio, and displa y.
• Status Details—Lists status details of CTS components and software, including the camera,
projector or LCD , the Prese nta tion Code c, and w het her your C isco Unified CM c on figuration is
enabled and OK.
For more information , see Chapter 2, “Device Information.”
Device Status Indicators
CTS devices include the following:
• Cameras
• Displays
• Document Camera
OL-21845-01
Cisco TelePresence System Administration Guide
1-3
System Status
Chapter 1 Using the Cisco TelePresence System Administration Interface
• Projector/LCD
• Room IP Phone
The System Status box shows the following icons for the camera , display, documentation camera,
projector, and room IP phone for the cond ition s indicat ed.
• Ellipses or Black Dot—Microphone is not expected or
microphone is not co nnect ed.
• Green check ma rk—Devic e is con figured an d opera tiona l.
• Hourglass—Device status is unknown or is being
determined.
• Question Mark— M icr ophone is not expected o r
microphone is not co nnect ed.
• Red X with a broken pipe—Device in inaccessible. This
icon is seen if the primary c odec ca nnot com municate with
a secondary codec.
• Red X—Device is not connected or device is not
configured:
–
Cameras—When the video cable is not connected or is
loose, or when the Ethe rnet cable is not conne cted.
–
Displays—When the vi deo ca ble is n ot c on necte d or
the display does not have power.
–
Projectors—If the video cable is unplugged or the unit
does not have power.
–
Microphones—Offline.
–
If you have specified in Cisco Unified
Communications Ma nager (Ci sco Unified CM) that a
projector/LCD is present and there is not one present.
Determining Device Status Using the Troubleshooting Interface
To determine individua l mi cro pho ne and spe aker f unct ional ity, use the hard ware trou ble shoo tin g
interface for your system. See the troub leshoot ing suppor t docume nt for your Cisco TelePresence
system:
• Troubleshooting the CTS 500
• Troubleshooting the CTS 500 32”
• Troubleshooting the CTS 1000
• Troubleshooting the CTS 1100
Cisco TelePre sen ce Sy st em Admi nis tr ati on Gu id e
1-4
OL-21845-01
Chapter 1 Using the Cisco TelePresence System Administration Interface
• Troubleshooting the CTS 1300
• Troubleshooting the CTS 3000 and CT S 3 200
• Troubleshooting the CTS 3010 and CT S 3 210
Cisco Unified Communications Manager Status
The Cisco Unified Communicati ons Mana ger can be in th e following states:
• Enabled and OK
• Inaccessible
In a Call Indicator
The Status box tracks when the meeting room is in a call and displays the security level of active calls.
When in a call, the security le ve l is determined between the tw o endpoints. There are f i ve p ossible le v els
of levels of security.
Navigation
Navigation
• Yes/Encrypted—Active call with both the signaling and the medi a encry pted.
• Yes/Authenticated—Active call with encryption on the call signa ling only.
• Yes/Non-Secure—Active call with no authentication or encryption.
• Yes/Not Available—Active call but the security level of that call is unavailable.
• No—Not actively in a call.
In the navigation pane at the left side of the Cisco TelePresence System Administration w indow, the
Configuration, Troubleshooting, and Mo nit oring f olders displ ay l ist s o f t asks. List s of tasks a re a lso
displayed in the ma in cont ent area o f the win dow wh en yo u cl ick o n any of t he f ol lowing t opic s in t he
navigation pane:
• Configuration
• Troubleshooting
• Monitoring
You can quickly access a task by clicking the hi ghligh ted name (IP Sett ings, for example).
Figure 1-3 shows your choices for acc essing system adm inistration ta sks.
OL-21845-01
Cisco TelePresence System Administration Guide
1-5
Chapter 1 Using the Cisco TelePresence System Administration Interface
Navigation
Figure 1-3 Choosing Cisco TelePresence System Administration Tasks
The following sections describe objects, functions, and information that is displayed in the windows
associated with the Cisco TelePresence System Administration interface:
• Administration Window Header, page 1-7
• Content Area, page 1-7
• Typing and Selectin g Inf orm ati on i n Fi elds , p age 1-7
• Validating Information in Fields, page 1-7
• Validating Information in Windows, page 1-7
Cisco TelePre sen ce Sy st em Admi nis tr ati on Gu id e
1-6
OL-21845-01
Chapter 1 Using the Cisco TelePresence System Administration Interface
Administration Window Hea der
The header at the to p o f all C isco TelePresence System A d mini stra tion win dows con tai ns t he na m e of
the person currently logged in and provides links for the following functions:
• Logout—Click to log out of the system.
• Help—Click to display online help for using the Cisco TelePresence System Administration.
• About—Click to display software version and licen sing info rmati on.
Content Area
The frame on the right is the conte nt area, and the gray bar above the content area s hows the navigat ional
path so you can quickly ide ntify wher e you are at any time.
Typing and Selecting Information in Fields
T o modif y information in f ields, u se the mouse to highlight and dele te ex isting information . Type in new
information. Some fields offer drop-d own menus from whic h you choose settings.
Navigation
Validating Information in Fields
Some Cisco TelePresence System Administration windows contain Apply and Reset bu tt ons, w hich are
initially disabled. Once you change or add settings in these windows, both buttons become enabled.
• Use the Apply button to apply new or modified informat ion. Whe n you click Apply, validation is
performed for all fields in that window, and a message is displayed if there is invalid data in the
fields.
• Use the Reset button to discard changes and restore the values shown when the window was first
displayed.
Other Cisco TelePresence System Adm ini stra tion w ind ows have fields contain in g in for mati on such a s
IP addresses, doma in na m es, m ed ia por t nu mbers (v i ew only) , and so on , tha t ar e validat ed w hen y ou
exit the field. When i nf or matio n i n a field is f oun d t o be invalid, a message de scr ibi ng t he e rro r is
displayed.
Note View only fields such as s top a nd sta rt m edi a port nu mb ers c an be co nfigured by goi n g to Devices >
Device Settings > SIP Profile in the Cisco Unified CM Administration interface. See the Cisco Unified
Communications Manager Configuration Guide for the Cisco TelePresence System on Cisco.com for
more information.
Validating Information in Windows
When you go to t he n avigation pa ne a nd cl ick a tas k, th e Cisc o TelePresence System Adm ini stra tio n
software checks data in the current window and takes an action, as follows:
• If all changes are saved, the content area displays the requested window.
OL-21845-01
Cisco TelePresence System Administration Guide
1-7
Accessing Online Help
• If there are unsaved changes in the curren t window and data is valid, a messa ge reminds you that
there are unsaved changes. An OK button saves the changes , an d a Ca n ce l button allows you to
continue modif ying da ta.
• If there are unsaved changes and the data is not valid, a message explai ns what to do an d provides
OK and Cancel buttons to assist you.
Note If you change settings and clic k Apply in the navigation pane, the reque st may take a few moments to
take effect. Wait until the pending request is completed before clicking a new task.
Accessing Online Help
Online help describes the Cisco TelePresence System Administration graphical user interface (GUI).
Use the following information to find information in the online help screens:
• Navigating Online He lp, pa ge 1- 8
• Accessing this Adm inist ratio n G uid e From O nli ne Help, pa ge 1-9
Chapter 1 Using the Cisco TelePresence System Administration Interface
Navigating Online Help
To access online help:
Step 1 In the Cisco TelePresence Administration w indow, click the Help button or click Help in the toolbar in
the upper right corner of the Cisco T el ePresence Syst em Administrat ion screen. Th e Cisco TelePr esence
System Administration Onli ne Help window appear s.
Step 2 Click the Contents tab to navigate through online h elp topi cs.
Step 3 Click the Index tab to navigate through the list of online help terms and topics. You can type a keyword
to locate specific information.
Step 4 Click the Favorites tab to manage frequently used subjects within the online help.
a. Click on a subject in the Contents tab.
b. Select the Favorites tab to view the Current Topic that you selected in the Contents tab.
c. Click Add to save to Favorites.
d. Click Remove to delete from Favorites.
Step 5 Use Hide, Back, Forward, and Print to navigate thr oug h th e onli ne h elp w indows.
Step 6 Click Print to print a copy of the online help page.
Cisco TelePre sen ce Sy st em Admi nis tr ati on Gu id e
1-8
OL-21845-01
Loading...