Cisco CTS 1000 - TelePresence System 1000 Video Conferencing, CTS 3010, CTS 3210 Administration Manual
Page 1
Cisco T elePresence System Administration
Guide
May, 2011
CTS Software Release 1.7.x
Americas Headquarters
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170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-21845-01
Page 2
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Cisco TelePresence System Administration Guide
© 2011 Cisco Systems, Inc. All rights res erved.
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CONTENTS
What’s in This Guide i
What’s New i
Before You Begin i
Document Organization iv
Related Documents v
Obtaining Documentation and Submitting a Service Request vii
Using the Cisco TelePresence System Administration Interfac e 1-1
Contents 1-1
Overview 1-1
System Status 1-2
System Status Window 1-3
Device Status Indicators 1-3
Determining Device Status Using the Troubleshooting Interface 1-4
Cisco Unified Communications Manager Status 1-5
In a Call Indicator 1-5
Navigation 1-5
Administration Window Header 1-7
Content Area 1-7
Typing and Selecting Information in Fields 1-7
Validating Information in Fields 1-7
Validating Information in Windows 1-7
Accessing Online Help 1-8
Navigating Online Help 1-8
Accessing this Admini stration Guide From Onli ne Help 1-9
Where to Go Next 1-9
Device Information 2-1
Contents 2-1
Accessing the Device Information Window 2-1
Device Information Fields 2-3
Hardware/Software Versions 2-5
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System Information and Status Tabs 2-5
System Information Details 2-5
Status Details 2-8
Time Since Last Update 2-11
Microphone Status 2-11
Where to Go Next 2-12
Configuring the Cisco TelePresence System 3-1
Contents 3-1
First Time Setup Wizard for the CTS 500 32” 3-1
First Time Setup for Al l Other CTS Models 3-2
Loading CTS Administration Software 3-2
Logging In To the Cisco TelePresence System Administration Interface Directly 3-3
Configuring a Sta tic IP Address for Networks That Do Not Use DHCP 3-4
Configuring a Static IP Address Using the Cisco TelePresence System GUI 3-4
Configuring a Sta tic IP Address Using Command-Line Interface Commands 3-6
Command Exa m ple 3-6
Configuring an Al ternate TFTP Server (Optional) 3-7
Configuring Your System After Initial Bootup 3-7
IP Settings 3-8
Viewing IP Setting s 3-9
Network Settings 3-11
Operational VLAN ID 3-11
Administrative VLAN ID 3-12
Syslog Address 3-12
Cisco Unified Communications Manager Settings 3-12
Related Information 3-14
Address Book 3-14
Telephony Settings 3-15
SNMP Settings 3-17
Related Information 3-18
System Settings 3-19
Troubleshooting Your Configuration 3-21
Upgrading CTS Codec Firmware 3-24
Managing Passwords 3-25
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Resetting Your CTS Codec Password 3-25
Restoring Connectivity to the Codec 3-26
Where to Go Next 3-27
Troubleshooting the CTS 500 4-1
Contents 4-1
Managing CTS 500 Hardware Setup 4-2
Managing Displays 4-3
Selecting the Light Level 4-3
Adjusting Your Display 4-4
Troubleshooting Displays 4-6
Related Information 4-6
Testing Cameras 4-6
Testing the CTS 500 Camera 4-7
Troubleshooting Cameras 4-21
Related Information 4-21
Testing Speakers 4-22
Testing the Speakers 4-22
Troubleshooting Speakers 4-23
Related Information 4-23
Testing Microphones 4-24
Testing Microphones on the CTS 500 4-24
Troubleshooting Microphones 4-25
Related Information 4-26
Testing Presentation Devices 4-26
Checking Externa l Presentation Devices 4-27
Checking the Test Pattern 4-28
Checking the VGA 4-29
Checking the Document Camera 4-30
Resetting the Projector 4-31
Troubleshooting Presentation Devices 4-31
Related Information 4-33
Testing Other Devi ces 4-33
Auxiliary Control Unit 4-34
Auxiliary LCD Displays 4-35
Shroud Light 4-35
Digital Medi a Pl ay e r 4-36
Troubleshooting Other Devices 4-38
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Contents
Related Information 4-39
Managing Log Files 4-39
Sysop Log 4-39
Log Files 4-40
SIP Messages 4-41
Generate Detailed Message Reports 4-42
Related SIP Messages 4-42
Navigating Long Lists 4-43
Related Information 4-44
Testing Audio 4-44
Related Information 4-44
Testing the Network Connection 4-45
Related Information 4-45
Managing Configuration Issues 4-45
Related Information 4-46
Initiating System Restart 4-47
Troubleshooting Video Quality Setting s 4-47
Troubleshooting Network Cabling 4-48
CTS 500 32” Troubleshooting 4-49
Where to Go Next 4-49
Troubleshooting the CTS 500 32” 5-1
Adjusting the Camera 5-2
Testing the Display 5-2
Verifying Speaker Function 5-3
Verifying Microphone Function 5-4
Testing the Ligh t Fixture 5-5
Testing Digital Media Player Audio 5-5
Troubleshooting the CTS 500 32” 5-6
Where to Go Next 5-7
Troubleshooting the CTS 1000 6-1
Contents 6-1
Managing CTS 1000 Hardware Setup 6-2
Managing Di sp lays 6-3
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Selecting the Light Level 6-4
Adjusting Your Display 6-5
Troubleshooting Displays 6-6
Related Information 6-6
Testing Cameras 6-6
Testing the CTS 1000 Camera 6-7
Understanding Camera Setup Choices for Room Lighting 6-17
Troubleshooting Cameras 6-18
Related Information 6-18
Testing Speakers 6-18
Testing the Speakers 6-18
Troubleshooting Speakers 6-19
Related Information 6-20
Testing Microphones 6-20
Testing the CTS 1000 Microphone 6-20
Troubleshooting the CTS 1000 Microphone 6-21
Related Information 6-22
Testing the External Presentation Display 6-22
Testing Presentation Devices 6-22
Checking the Test Pattern 6-24
Checking the VGA 6-24
Checking the Document Camera 6-25
Resetting the Projector 6-25
Troubleshooting Presentation Devices 6-25
Related Information 6-27
Testing Other Devi ces 6-27
Auxiliary Control Unit 6-27
Digital Medi a Pl ay e r 6-28
Troubleshooting Other Devices 6-29
Related Information 6-29
Contents
Managing Log Files 6-30
Sysop Log 6-30
Log Files 6-30
SIP Messages 6-32
Generate Detailed Message Reports 6-32
Related SIP Messages 6-33
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Contents
Navigating Long Lists 6-34
Related Information 6-34
Testing Audio 6-35
Related Information 6-35
Testing the Network Connection 6-35
Related Information 6-36
Managing Configuration Issues 6-36
Related Information 6-37
Initiating System Restart 6-37
Troubleshooting Video Quality Setting s 6-37
Troubleshooting Network Cabling 6-38
Where to Go Next 6-39
Troubleshooting the CTS 1100 7-1
Contents 7-1
Managing CTS 1100 Hardware Setup 7-2
Managing Di sp lays 7-3
Selecting the Light Level 7-4
Adjusting Your Display 7-4
Troubleshooting Displays 7-5
Related Information 7-6
Testing Cameras 7-6
Testing the CTS 1100 Camera 7-6
Understanding Camera Setup Choices for Room Lighting 7-17
Troubleshooting Cameras 7-18
Related Information 7-18
Testing Speakers 7-19
Testing the Speakers 7-19
Troubleshooting Speakers 7-19
Related Information 7-20
Testing Microphones 7-20
Testing Microphones on the CTS 1100 7-20
Troubleshooting Microphones 7-21
Related Information 7-22
Testing the External Presentation Display 7-22
Testing Presentation Devices 7-23
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Checking the Test Pattern 7-24
Checking the VGA 7-24
Checking the Document Camera 7-25
Resetting the Projector 7-25
Troubleshooting Presentation Devices 7-25
Related Information 7-27
Testing Other Devi ces 7-28
Auxiliary Control Unit 7-28
CTS 1100 Light 7-28
Digital Medi a Pl ay e r 7-29
Troubleshooting Other Devices 7-30
Related Information 7-31
Managing Log Files 7-32
Sysop Log 7-32
Log Files 7-32
SIP Messages 7-34
Generate Detailed Message Reports 7-34
Related SIP Messages 7-35
Navigating Long Lists 7-36
Related Information 7-36
Contents
Testing Audio 7-37
Related Information 7-37
Testing the Network Connection 7-37
Related Information 7-38
Managing Configuration Issues 7-38
Related Information 7-39
Initiating System Restart 7-39
Troubleshooting Video Quality Setting s 7-39
Troubleshooting Network Cabling 7-40
Where to Go Next 7-41
Troubleshooting the CTS 1300 8-1
Contents 8-1
Managing CTS 1300 Hardware Setup 8-2
Configuring the CTS 1300 Table 8-3
Managing Displays 8-5
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Contents
Selecting the Light Level 8-5
Adjusting Your Display 8-6
Troubleshooting Displays 8-7
Related Information 8-7
Testing Cameras 8-7
Testing the CTS 1300 Cameras 8-8
Configuring the CTS 1300 for Use With a Conference Room Table 8-12
Arranging the Seat Alignment Guides 8-45
Understanding Camera Setup Choices for Room Lighting 8-47
Troubleshooting Cameras 8-47
Related Information 8-48
Testing Speakers 8-48
Testing the Speakers 8-48
Troubleshooting Speakers 8-49
Related Information 8-50
Testing Microphones 8-50
Testing Microphones on the CTS 1300 8-50
Troubleshooting Microphones 8-52
Related Information 8-53
Testing the External Presentation Display 8-53
Testing Presentation Devices 8-54
Checking the Test Pattern 8-55
Checking the VGA 8-56
Resetting the Projector 8-56
Troubleshooting Presentation Devices 8-56
Related Information 8-58
Testing Other Devices 8-59
Auxiliary Control Unit 8-59
Verifying CTS 1300 Light Funct i on 8-60
Digital Media Player 8-60
Troubleshooting Other Devices 8-61
Related Information 8-62
Managing Log Files 8-62
Sysop Log 8-62
Log Files 8-63
SIP Messages 8-65
Generate Detailed Message Reports 8-65
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Related SIP Messages 8-65
Navigating Long Lists 8-67
Related Information 8-67
Testing Audio 8-67
Related Information 8-68
Testing the Network Connection 8-68
Related Information 8-68
Managing Configuration Issues 8-68
Related Information 8-69
Initiating System Restart 8-69
Troubleshooting Video Quality Setting s 8-70
Troubleshooting Network Cabling 8-71
Where to Go Next 8-72
Troubleshooting the CTS 3000 and CTS 3200 9-1
Contents
Contents 9-1
Managing CTS 3000 and CTS 3200 Hardware Setup 9-2
Managing Displays 9-3
Selecting the Light Level 9-4
Adjusting Your Display 9-5
Troubleshooting Displays 9-6
Related Information 9-6
Testing Cameras 9-7
Testing the CTS 3000 and CTS 3200 Cameras 9-7
Troubleshooting Cameras 9-14
Related Information 9-15
Testing Speakers 9-15
Testing the Speakers 9-15
Troubleshooting Speakers 9-16
Related Information 9-16
Testing Microphones 9-17
Testing Microphones on the CTS 3000 9-17
Testing Microphones on the CTS 3200 9-18
Troubleshooting Microphones 9-20
Related Information 9-21
Testing the External Presentation Display 9-21
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Contents
Testing Presentation Devices 9-23
Checking the Test Pattern 9-24
Checking the VGA 9-25
Checking the Document Camera 9-25
Testing the Projector 9-25
Troubleshooting Presentation Devices 9-33
Related Information 9-35
Testing Other Devices 9-36
Auxiliary Control Unit 9-37
Digital Media Player 9-37
Troubleshooting Other Devices 9-38
Related Information 9-39
Managing Log Files 9-39
Sysop Log 9-39
Log Files 9-39
SIP Messages 9-41
Generate Detailed Message Reports 9-42
Related SIP Messages 9-42
Navigating Long Lists 9-43
Related Information 9-43
Testing Audio 9-44
Related Information 9-44
Testing the Network Connection 9-44
Related Information 9-45
Managing Configuration Issues 9-46
Related Information 9-46
Initiating System Restart 9-47
Troubleshooting Video Quality Setting s 9-47
Troubleshooting Network Cabling 9-48
Where to Go Next 9-49
Troubleshooting the CTS 3010 and CTS 3210 10-1
Contents 10-1
Managing CTS 3010 and CTS 3210 Hardware Setup 10-2
Managing Di sp lays 10-3
Selecting the Light Level 10-4
Adjusting Your Display 10-5
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Troubleshooting Displays 10-6
Related Information 10-6
Testing Cameras 10-7
Testing the CTS 3010 and CTS 3210 Cameras 10-7
Starting the So f tw a re Se tup 10-7
Adjusting the Zoom 10-9
Focusing the Camera 10-12
Attaching the Camera Hood Assembly 10-14
Troubleshooting Cameras 10-16
Related Information 10-16
Testing Speakers 10-17
Testing the Speakers 10-17
Troubleshooting Speakers 10-17
Related Information 10-18
Testing Microphones 10-19
Testing Micropho nes on the CTS 3010 and CTS 3210 10-19
Troubleshooting Microphones 10-21
Related Information 10-22
Testing the External Presentation Display 10-22
Testing Presentation Devices 10-23
Checking the Test Pattern 10-25
Troubleshooting the Presentation Displ ay 10-25
Checking the VGA 10-27
Troubleshooting Presentation Devices 10-28
Related Information 10-30
Testing Other Devi ces 10-30
Auxiliary Control Unit 10-31
Digital Medi a Pl ay e r 10-31
Troubleshooting Other Devices 10-32
Related Information 10-33
Contents
Managing Log Files 10-33
Sysop Log 10-33
Log Files 10-34
SIP Messages 10-35
Generate Detailed Message Reports 10-36
Related SIP Messages 10-36
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Contents
Navigating Long Lists 10-37
Related Information 10-38
Testing Audio 10-38
Related Information 10-38
Testing the Network Connection 10-39
Related Information 10-39
Managing Configuration Issues 10-39
Related Information 10-40
Initiating System Restart 10-40
Troubleshooting Video Quality Setting s 10-41
Troubleshooting Network Cabling 10-41
Where to Go Next 10-43
Monitoring the Cisco TelePresence System 11-1
G
LOSSARY
Contents 11-1
Call Statistics 11-2
Network Statistics 11-5
Where to Go Next 11-7
Satellite Licenses for the Cisco TelePresence System A-1
Contents A-1
Cisco TelePrese nce over Satellite Networks A-1
Supported CTS Devices A-2
Supported CTS Software A-2
Supported Satellite Bandwidth A-2
Satellite Security A-2
Ordering a Satellite License A-3
Loading a Satell ite License A-3
Identifying the CTS Satellite Endpoints A-4
Enabling the Satellite Feature A-4
I
NDEX
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What’s in This Guide
Revised: May, 2011, OL-21845-01
This preface descri b es t he pu rpo se, au di ence , organiza tion, a nd c onventions of the Cisc o TelePresence
System Administration Gui de and provides infor matio n about new features a nd how to obtain related
documentation.
This preface describes the following topics:
• What’s New, page i
• Before You Begin, page i
• Document Organization, pag e iv
• Related Documents, pa ge v
• Obtaining Documentation and Submitting a Service Request, page vii
What’s New
For a complete list of features for this release, see the following documentation on Cisco.com:
• Release Notes for Cisco TelePresence System
• Cisco TelePresence System Software Feature Guide
For supported software compatibility across all releases, see the following documentation:
• Cisco TelePresence Administration Software Compatibility
Before You Begin
Before beginning the tasks in this guide, verify th e following:
• Web Browser Support, page ii
• CTS Assembly and Wiring, pag e ii
• CTS Software Download, page ii
• DHCP Connectivity, page iii
• Unified Communications Mana ger and MI Dlets Download , page iii
• Cisco Unified IP Phone Requirements, page iii
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• MAC Address, page iv
• Laptop Screen Reso lut ion, page iv
Web Browser Support
Cisco administratio n i n terface s ar e supp orte d on Int ern et Exp l orer (I E) version 6 (rec om mend ed ).
CTS Assembly and Wiring
Make sure your CTS is properly assemble d and wire d accord ing to the guide lines in the
Cisco TelePresence System assembly documentation. See the Cisco TelePresence System Install and
Upgrade Guides for you r system o n Cisco.c om:
• Product Support > TelePresence > TelePresence Immersive Endpoints
–
Cisco TelePresence System 3200 Series
–
Cisco TelePresence System 3000 Series
What’s in This Guide
–
Cisco TelePresence System 1300 Series
–
Cisco TelePresence System T Series
• Products > TelePresence > TelePresence Personal Endpoints > TelePresence Office
–
Cisco TelePresence System 1100
–
Cisco TelePresence System 1000
–
Cisco TelePresence System 500 Series
CTS Software Download
Make sure you have downloaded supporte d CTS sof tware. Navigate to y our CT S d evice on Cisc o.co m.
1. Navigate to your device:
• Product Support > TelePresence > TelePresence Immersive Endpoints
–
Cisco TelePresence System 3200 Series
–
Cisco TelePresence System 3000 Series
–
Cisco TelePresence System 1300 Series
–
Cisco TelePresence System T Series
• Products > TelePresence > TelePresence Personal Endpoints > TelePresence Office
–
Cisco TelePresence System 1100
–
Cisco TelePresence System 1000
–
Cisco TelePresence System 500 Series
For example:
Products > TelePresence > TelePresence Endpoints - Immersive > Cisco TelePresence System
1300 Series > Cisco TelePresence System 1300-65 > TelePresence Software-1.7.2.1(2)
2. Select software and choose whether to download now or add it to your cart. For example:
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What’s in This Guide
CTS.1-7-2-1-2R-K9.P1.sb n
Release Date: 09/MAY/2011
Cisco TelePresence System Software for CTS500, CTS1000, CTS1100, CTS1300 , CTS3000 ,
CTS3010, CTS3200 and CTS321 0
Size: 45240.42 KB (4 632 6180 bytes)
DHCP Connectivity
Provide a Dynamic Host Configuration Protocol (DHCP) server to achieve connectivity. CTS uses
DHCP by default.
Unified Communications Manager and MIDlets Download
Make sure that Cisco Unified CM is running and is using support ed software for your relea se. For
complete Cisco TelePresence softw are compatibil ity information, see the software support matri x on the
Cisco TelePresence Administration Software page at the following URL:
http://www.cisco.com/en/US/products/ps8332/produ cts_device_support_tables_ list.html
Note T o enable all a v ai lable f eatur es on yo ur CTS C isco Unified IP ph one , you mu st do wn load and con f igur e
MIDlets. The supported MIDlet version is embedded in the software files that are available when you
click Download Softw are on the Cisco Unified Communications Manager Support page at the following
URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Or navigate to Products > Voice and Unified Communications > IP Telephony > Call Control >
Cisco Unified Communications Manager (CallMan ager) > Cisco Unified Communications
Manager Version x.x > Unified Communications Manager/CallManager Device Packages.
Check the following:
• The Cisco TelePresence device name in Cisc o Unified C M fo llows the fol lowing for mat: Th e
characters “SEP” followed b y the devic e MA C address. Assign the hostname so that it is resolva ble
by Domain Name Sys tem (DNS) , for exa mple:
MAC address: “ 00:0D:D1:23:45:A1 “
Cisco TelePresence Host Name: “ SEP000DD12345A1 “
Note DNS (domain) is o ptiona l.
Cisco Unified IP Phone Requirements
Each Cisco TelePresence/IP phone combination takes 11 units of the Cisco Unified CM unit license:
• —5 units for the Cisco Unified IP Phone 7970/797 5
• —6 units for the Cisco TelePresence unit.
• CTS and the Cisco Unified IP Phone are both configured in Cisco Unified CM as a shared li ne.
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Note For all SCCP and SIP firmware upgr ades fr om firmware rel ease version s e arl ier tha n 8.3(3 ) t o versi on
MAC Address
What’s in This Guide
8.5(3) or a later release, you must first upgrade your firmware to version 8.5(2). Once you have upgraded
to version 8.5(2), you can upgr ade you r Cisco Unified IP Phone to versi on 8.5(3) or a la ter rele ase.
See the Installation Notes section of the Cisco Unified IP Phone Relea se No tes for Firmware Release
8.5(3) (SCCP and SIP) for download instructions.
Configure the Cisco Unified IP phone as follows:
1. If option 150 of D HCP i s en able d— A lternative TFTP=NO
2. If you use manu al en try— Alte rnative TFTP=YES
For more information about the Cisco Unified IP Phone 797 0/797 5 series, ref er to the
Cisco Unified IP Phones 7900 Series Maintain and Operate Guides page at the following URL:
http://www.cisco.com/en/US/products/hw/phones/ps379 /prod_m aintenance_guide s_list.html
Make sure the MAC address of the device you are installing is known or available:
• The MAC address comprises a unique 12 -chara cter hexade cimal number that iden tifies a
Cisco Unified IP phone or other hardware device.
• Locate the MAC address number on a label on the back of the Cisco TelePresence system primary
codec (for example, 000B6A409C405). Cisco Unified CM makes the MAC address a required field
for Cisco Unified IP phone device configuration.
The MAC address is also displayed on the CTS main display screen during boot-up.
Note When entering the MAC address in Cisco Unified CM fields, do not use spaces or dashes, and
do not include any other char acters that may p recede th e MAC address on the label.
Laptop Screen Resolution
For best results, Cisc o re co mmen ds t h at you cha nge t he scr een re soluti on to 102 4 x 768.
Document Organization
Information about using the Cisco TelePresence System Administration interface is provided in the
following chapters:
• Chapter 1, “Using the Cisco TelePresence System Administration Interface”
• Chapter 2, “Device Informa tion”
• Chapter 3, “Configuring the Cisco TelePresence System”
• Chapter 4, “Troubleshooting the CTS 500”
• Chapter 5, “Troubleshooting the CTS 500 32””
• Chapter 6, “Troubleshooting the CTS 1000”
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What’s in This Guide
• Chapter 7, “Troubleshooting the CTS 1100”
• Chapter 8, “Troubleshooting the CTS 1300”
• Chapter 9, “Troubleshooting the CTS 3000 and CTS 3200”
• Chapter 10, “Troubleshooting the C TS 301 0 and CT S 3210 ”
• Chapter 11, “Monitoring the Cisco TelePresence System”
• Appendix A, “Satellite Licenses for the Cisco TelePresence System”
• Glossary
• Index
Related Documents
Related Topic Document Title
How to navigate to Cisco TelePresence System
(CTS) hardware and software documentation,
including informa tion about CTS devices.
CTS platform h ardware inst al lation a nd
maintenance d ocu ment atio n.
• Cisco.com
Products > TelePresence
• Product Support > TelePresence > TelePresence Immersive
Endpoints
–
Cisco TelePresence System 3200 Series
CTS Administration and Us er Guides:
Configuration, maintenance, and monitoring tasks
using Cisco TelePresence administration
software.
Cisco TelePresence administration software
download page.
Describes new features and open an d closed
hardware and software caveats for
Cisco TelePresence System (CTS) software
releases.
Cisco Unified CM installation with the
Cisco TelePresence System.
–
Cisco TelePresence System 3000 Series
–
Cisco TelePresence System 1300 Series
–
Cisco TelePresence System T Series
• Products > TelePresence > TelePresence Personal Endpoints >
TelePresence Office
–
Cisco TelePresence System 1100
–
Cisco TelePresence System 1000
–
Cisco TelePresence System 500 Series
• Products > TelePresence > TelePrese n ce Immersi ve Endpoints >
TelePresence System > Cisco TelePresence Adm ini st ra ti on
Software
http://www.cisco.com/en/US/products/ps833 2/t sd_prod ucts_
support_series_home. html
• Download Softwar e Se lec t a Pro duc t page on Cisco.c om:
http://www.cisco.com/cisco/software/navigator.html
• Cisco TelePresence Administration Software Release Notes home
page on Cisco.com
• Cisco Unified Communications Manager Configuration Guide for
the Cisco TelePresence System
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What’s in This Guide
CTS platform h ardware inst al lation a nd
maintenance d ocu ment atio n.
CTS Administration and Us er Guides:
Configuration, maintenance, and monitoring tasks
using Cisco TelePresence administration
software.
Cisco TelePresence administration software
download page.
Describes new features and open an d closed
hardware and software caveats for
Cisco TelePresence System (CTS) software
releases.
Cisco Unified CM installation with the
Cisco TelePresence System.
• Product Support > TelePresence > TelePresence Immersive
Endpoints
–
Cisco TelePresence System 3200 Series
–
Cisco TelePresence System 3000 Series
–
Cisco TelePresence System 1300 Series
–
Cisco TelePresence System T Series
• Products > TelePresence > TelePresence Personal Endpoints >
TelePresence Office
–
Cisco TelePresence System 1100
–
Cisco TelePresence System 1000
–
Cisco TelePresence System 500 Series
• Products > TelePresence > TelePresence Immersive Endpoints >
TelePresence System > Cisco TelePresence Adm ini st ra ti on
Software
http://www.cisco.com/en/US/products/ps8332/tsd_products_
support_series_home. html
• Download Softwar e Se lec t a Pro duc t page on Cisco.c om:
http://www.cisco.com/cisco/software/navigator.html
• Cisco TelePresence Administration Software Release Notes home
page on Cisco.com
• Cisco Unified Communications Manager Configuration Guide for
the Cisco TelePresence System
Cisco TeleP resence System Administration Guide
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What’s in This Guide
Complete guide to the CTS software and hardware
• Cisco TelePresence System Do cum ent ati on Roadm a p
documentation.
Cisco Unified CM docume nta tion type s and
locations.
Cisco Unified Communications Manager Support
• Cisco Unified Communications Manager (CallManager)
Documentation R oad ma ps
• Cisco Unified Communications Manager Support
page.
Cisco Unified IP Phones 7900 Series
• Cisco Unified IP Phones 7900 Series Maintain and Operate Guides
documentation.
Cisco Validated Design Program. Systems and
• Cisco TelePresence Network Sy stems 2. 0 De sign G uide
solutions designed, te sted, and d ocu ment ed t o
facilitate faster, more reliable, and more
predictable customer deployments.
Cisco Unified IP Phone firmware download
instructions.
• Installation Notes section of the Cisco Unifie d IP Pho ne Re lea se
Notes for Firmware Release 8.5(3) (SCCP and S IP)
Obtaining Documentation and Su bmitting a Service Reque st
For information on obtaining docume ntatio n, submittin g a service request, an d gatherin g additiona l
information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and
revised Cisco technical documentation, at the following URL:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed
and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free
service and Cisco currently supports RSS version 2.0.
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What’s in This Guide
Cisco TeleP resence System Administration Guide
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Contents
CHAPTER
1
Using the Cisco TelePresence System
Administration Interface
Revised: May, 2011, OL-21845-01
This chapter contains the following sections:
• Overview, page 1-1
• System Status, page 1-2
• Navigation, page 1-5
• Accessing Online Help, page 1-8
• Where to Go Next, page 1-9
Overview
Note No more than one administrator should access the CTS Administration interface at one time.
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Administrators use the Cisco TelePresence System Administration interface to maintain the
Cisco TelePresence System (CTS) software.
Administration tasks include the following:
• Viewing device information an d detailed syst em status inform ation
• Configuring system settings
• Monitoring the stat us of Ci sco TelePresence system e quip me nt
• Troubleshooting the system
For first-time setup instructions, refer to the Cisco TelePresence System Assembly Guide for your
system on Cisco.com:
• Product Support > TelePresence > TelePresence Immersive Endpoints
–
Cisco TelePresence System 3200 Series
Cisco TelePresence System Administration Guide
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Chapter 1 Using the Cisco TelePresence System Administration Interface
System Status
–
Cisco TelePresence System 3000 Series
–
Cisco TelePresence System 1300 Series
–
Cisco TelePresence System T Series
• Products > TelePresence > TelePresence Personal Endpoints > TelePresence Office
–
Cisco TelePresence System 1100
–
Cisco TelePresence System 1000
–
Cisco TelePresence System 500 Series
Figure 1-1 shows an example of the Cisco TelePresence System Administra tion window. Click the task
name or the arrows in the left panel to navigate to tasks.
Figure 1-1 Main Cisco TelePresence System Administration Window
System Status
This section contains the following system status information:
• System Status Window, page 1-3
• Device Status Indicators, page 1 -3
• Cisco Unified Communication s M ana ger Sta tus, page 1-5
• In a Call Indicator, page 1-5
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Chapter 1 Using the Cisco TelePresence System Administration Interface
System Status Window
System status is alw ays in vie w in the low er left corner of t he Cisco TelePresence System Administ ration
screen, as shown in Figure 1-2. The system administrator should closely monitor this area for changes
in the status of the C isco TelePresence system f unct ions and eq uipm en t. T he sy st em st at us is upd ate d
every 60 seconds.
Note Information provided in t he Syst em In forma tio n Detail s win dow is use d by C isco tec hni cal su pport
personnel to assist in troublesho oting you r system.
To view detailed status information in the System Status box:
Step 1 Move your mouse over the colored icons in the System Status box to display dialog boxes containing the
state of each piece of equipment. For example, rolling your mouse over the green check-mark icons in
Figure 1-2 will show the detailed state of the equipment.
Figure 1-2 System Status Window
System Status
Or
Step 2 Click the magnifying glass icon in the upper right corner of the System Status box. A new window opens
with the following two tabs:
• System Information Details—Lists detailed in forma ti on about you r C TS, in cludi ng the came ra,
audio, and displa y.
• Status Details—Lists status details of CTS components and software, including the camera,
projector or LCD , the Prese nta tion Code c, and w het her your C isco Unified CM c on figuration is
enabled and OK.
For more information , see Chapter 2, “Device Information.”
Device Status Indicators
CTS devices include the following:
• Cameras
• Displays
• Document Camera
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System Status
Chapter 1 Using the Cisco TelePresence System Administration Interface
• Projector/LCD
• Room IP Phone
The System Status box shows the following icons for the camera , display, documentation camera,
projector, and room IP phone for the cond ition s indicat ed.
• Ellipses or Black Dot—Microphone is not expected or
microphone is not co nnect ed.
• Green check ma rk—Devic e is con figured an d opera tiona l.
• Hourglass—Device status is unknown or is being
determined.
• Question Mark— M icr ophone is not expected o r
microphone is not co nnect ed.
• Red X with a broken pipe—Device in inaccessible. This
icon is seen if the primary c odec ca nnot com municate with
a secondary codec.
• Red X—Device is not connected or device is not
configured:
–
Cameras—When the video cable is not connected or is
loose, or when the Ethe rnet cable is not conne cted.
–
Displays—When the vi deo ca ble is n ot c on necte d or
the display does not have power.
–
Projectors—If the video cable is unplugged or the unit
does not have power.
–
Microphones—Offline.
–
If you have specified in Cisco Unified
Communications Ma nager (Ci sco Unified CM) that a
projector/LCD is present and there is not one present.
Determining Device Status Using the Troubleshooting Interface
To determine individua l mi cro pho ne and spe aker f unct ional ity, use the hard ware trou ble shoo tin g
interface for your system. See the troub leshoot ing suppor t docume nt for your Cisco TelePresence
system:
• Troubleshooting the CTS 500
• Troubleshooting the CTS 500 32”
• Troubleshooting the CTS 1000
• Troubleshooting the CTS 1100
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Chapter 1 Using the Cisco TelePresence System Administration Interface
• Troubleshooting the CTS 1300
• Troubleshooting the CTS 3000 and CT S 3 200
• Troubleshooting the CTS 3010 and CT S 3 210
Cisco Unified Communications Manager Status
The Cisco Unified Communicati ons Mana ger can be in th e following states:
• Enabled and OK
• Inaccessible
In a Call Indicator
The Status box tracks when the meeting room is in a call and displays the security level of active calls.
When in a call, the security le ve l is determined between the tw o endpoints. There are f i ve p ossible le v els
of levels of security.
Navigation
Navigation
• Yes/Encrypted—Active call with both the signaling and the medi a encry pted.
• Yes/Authenticated—Active call with encryption on the call signa ling only.
• Yes/Non-Secure—Active call with no authentication or encryption.
• Yes/Not Available—Active call but the security level of that call is unavailable.
• No—Not actively in a call.
In the navigation pane at the left side of the Cisco TelePresence System Administration w indow, the
Configuration, Troubleshooting, and Mo nit oring f olders displ ay l ist s o f t asks. List s of tasks a re a lso
displayed in the ma in cont ent area o f the win dow wh en yo u cl ick o n any of t he f ol lowing t opic s in t he
navigation pane:
• Configuration
• Troubleshooting
• Monitoring
You can quickly access a task by clicking the hi ghligh ted name (IP Sett ings, for example).
Figure 1-3 shows your choices for acc essing system adm inistration ta sks.
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Chapter 1 Using the Cisco TelePresence System Administration Interface
Navigation
Figure 1-3 Choosing Cisco TelePresence System Administration Tasks
The following sections describe objects, functions, and information that is displayed in the windows
associated with the Cisco TelePresence System Administration interface:
• Administration Window Header, page 1-7
• Content Area, page 1-7
• Typing and Selectin g Inf orm ati on i n Fi elds , p age 1-7
• Validating Information in Fields, page 1-7
• Validating Information in Windows, page 1-7
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Administration Window Hea der
The header at the to p o f all C isco TelePresence System A d mini stra tion win dows con tai ns t he na m e of
the person currently logged in and provides links for the following functions:
• Logout—Click to log out of the system.
• Help—Click to display online help for using the Cisco TelePresence System Administration.
• About—Click to display software version and licen sing info rmati on.
Content Area
The frame on the right is the conte nt area, and the gray bar above the content area s hows the navigat ional
path so you can quickly ide ntify wher e you are at any time.
Typing and Selecting Information in Fields
T o modif y information in f ields, u se the mouse to highlight and dele te ex isting information . Type in new
information. Some fields offer drop-d own menus from whic h you choose settings.
Navigation
Validating Information in Fields
Some Cisco TelePresence System Administration windows contain Apply and Reset bu tt ons, w hich are
initially disabled. Once you change or add settings in these windows, both buttons become enabled.
• Use the Apply button to apply new or modified informat ion. Whe n you click Apply, validation is
performed for all fields in that window, and a message is displayed if there is invalid data in the
fields.
• Use the Reset button to discard changes and restore the values shown when the window was first
displayed.
Other Cisco TelePresence System Adm ini stra tion w ind ows have fields contain in g in for mati on such a s
IP addresses, doma in na m es, m ed ia por t nu mbers (v i ew only) , and so on , tha t ar e validat ed w hen y ou
exit the field. When i nf or matio n i n a field is f oun d t o be invalid, a message de scr ibi ng t he e rro r is
displayed.
Note View only fields such as s top a nd sta rt m edi a port nu mb ers c an be co nfigured by goi n g to Devices >
Device Settings > SIP Profile in the Cisco Unified CM Administration interface. See the Cisco Unified
Communications Manager Configuration Guide for the Cisco TelePresence System on Cisco.com for
more information.
Validating Information in Windows
When you go to t he n avigation pa ne a nd cl ick a tas k, th e Cisc o TelePresence System Adm ini stra tio n
software checks data in the current window and takes an action, as follows:
• If all changes are saved, the content area displays the requested window.
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Accessing Online Help
• If there are unsaved changes in the curren t window and data is valid, a messa ge reminds you that
there are unsaved changes. An OK button saves the changes , an d a Ca n ce l button allows you to
continue modif ying da ta.
• If there are unsaved changes and the data is not valid, a message explai ns what to do an d provides
OK and Cancel buttons to assist you.
Note If you change settings and clic k Apply in the navigation pane, the reque st may take a few moments to
take effect. Wait until the pending request is completed before clicking a new task.
Accessing Online Help
Online help describes the Cisco TelePresence System Administration graphical user interface (GUI).
Use the following information to find information in the online help screens:
• Navigating Online He lp, pa ge 1- 8
• Accessing this Adm inist ratio n G uid e From O nli ne Help, pa ge 1-9
Chapter 1 Using the Cisco TelePresence System Administration Interface
Navigating Online Help
To access online help:
Step 1 In the Cisco TelePresence Administration w indow, click the Help button or click Help in the toolbar in
the upper right corner of the Cisco T el ePresence Syst em Administrat ion screen. Th e Cisco TelePr esence
System Administration Onli ne Help window appear s.
Step 2 Click the Contents tab to navigate through online h elp topi cs.
Step 3 Click the Index tab to navigate through the list of online help terms and topics. You can type a keyword
to locate specific information.
Step 4 Click the Favorites tab to manage frequently used subjects within the online help.
a. Click on a subject in the Contents tab.
b. Select the Favorites tab to view the Current Topic that you selected in the Contents tab.
c. Click Add to save to Favorites.
d. Click Remove to delete from Favorites.
Step 5 Use Hide, Back, Forward, and Print to navigate thr oug h th e onli ne h elp w indows.
Step 6 Click Print to print a copy of the online help page.
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Chapter 1 Using the Cisco TelePresence System Administration Interface
Accessing this Administration Guide From Online Help
Online help mirrors what you can see in the Cisco TelePresence System interface. When you need more
information about a topic that you find in the online help, you can access the Cisco TelePresence System
Administration Guide (this document) from the menu bar on the Cisco TelePresence System
Administration screen.
To access the Cisco TelePresence System Administration Guide from Online Help:
Step 1 Choose Help > Vie w PD F.
Step 2 Save or open the file when pro mpte d.
Note For the most up-to-date information, including detailed testing and troubleshooting procedures, see the
Cisco TelePresence System Administration Guide fo r yo ur re lease on Cisc o.co m.
Where to Go Next
Where to Go Next
Proceed to Chapter 2, “Device Information” to access the Cisco TelePresence System Administration
interface.
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Where to Go Next
Chapter 1 Using the Cisco TelePresence System Administration Interface
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Contents
CHAPTER
Device Information
Revised: May, 2011, OL-21845-01
This chapter contains the following sections:
• Accessing the Device Information Window, page 2-1
• Device Information Fiel ds , p ag e 2-3
• Hardware/Software Versions, page 2-5
• System Information and Status Tabs, page 2-5
• Where to Go Next, page 2-12
2
Accessing the Device Information Window
The Device Information window is the first thing you see when you log on t o the Cisco TelePresence
System Administrati on i nterfac e. I t is from th is wi ndow that you ca n ac cess con figuration,
troubleshooting, and monitoring tasks for the Cisco TelePresence System (CTS) as well as view
information about the devices installed on you r system.
Before You Begin
To access the Cisco TelePresence System Administration interface for the first time, complete the steps
in Logging into the Cisco Unified CM Administrator section of Cisco Unified Communications Manager
Configuration Guide for the Cisco TelePresence System.
To view information about the Cisco TelePresence devices on your system:
Step 1 Log in to the Cisco TelePresence System Administration interface by completing the following steps:
a. Open an Internet Explorer browser window and type in the IP address of the system in the URL field
and click Enter. The Cisco TelePresence Administration Login Screen appears, as shown in
Figure 2-1.
Note If you need to obtain the IP address, do t he following:
1. On the IP phone, l oca te “M anua l” at the b ott om of t he scre en a nd p ress t he Manual soft key.
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Accessing the Device Information Window
Or
2. Locate “Info” at the bottom of the screen and press the Info soft key.
3. Scroll down to the IP Add ress l ist ing an d copy t he a ddr ess.
Figure 2-1 Cisco TelePresence System Administration Login Screen
Chapter 2 Device Information
In the Admin field, type admin.
b.
c. In the Password field, type cisco.
Note You can change the d efaul t pa ssword in Ci sco Un ified CM . See the Cisco Unified C omm unic ations
Manager Configuration Guide for the Cisco TelePresence System.
d. Click Login.
The Device Information win dow appears, as shown in Figure 2-2.
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Chapter 2 Device Informatio n
Figure 2-2 Device Information Screen
Device Information Fields
Step 2
View the information in the following sections within the Device Information window:
• Device Information Fiel ds
• Hardware/Software Versions
• System Information and Status Tabs
Device Information Fields
The Device Information area contains details about the settings that were configured in the CTS and the
Cisco Unified CM. The information in Ta ble 2-1 describes setting descriptions in the Device
Information fields.
Note The Cisco TelePresence System device type must b e specif ically s elected befo re you can upgrade to CTS
Software Releas e 1.7.0 and late r relea ses.
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Device Information Fields
Table 2-1 Device Information Fields
Chapter 2 Device Information
Field or Button Setting or Description
System Model Cisco TelePresence System model can be one of the following:
• CTS 500
• CTS 500 32”
• CTS 1000
• CTS 1100
• CTS 1300
• CTS 3000
• CTS 3010
• CTS 3200
• CTS 3210
System Configuration Indicates the number of hig h-definition di splays for this system.
Phone Number Call pattern for the IP phone as defined in Cisco Unified CM.
Meeting Room Name of the meet ing room in whic h this p articular CTS is located as
defined in Cisco Unified CM .
TelePresence MAC Address MAC address of the primary CTS c odec.
TelePresence Host Name Host name of the primary CTS codec.
TelePresence IP Address IP addre ss of th e pri mar y CTS code c.
IP Phone MAC Address MAC Address of the IP phone as e nte red in C isco U nified CM.
IP Phone Host N ame Host name of the IP ph one a s c onfigured i n Cisco U nified CM .
IP Phone IP Addre ss IP address of the IP pho ne a s c onfigured in Ci sco Uni fied CM.
IP Phone Software Version Ve rsion of the ope rat ing syste m software insta lled on thi s IP phon e.
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Chapter 2 Device Informatio n
Hardware/Software Versions
Version information is collected from the hardw are and softwa re versio ns currently loa ded in the system.
In the Hardware/Software Versions area, data in bold blue text (with an asterisk “*”) indicates which
software image is currently running. Table 2-2 describes the hardware and software versions information
fields.
Table 2-2 Hardware/Software Information Fields
Field or Button Setting or Description
Unit For Cisco TelePresence Systems with more than one codec. Indicates
whether this is the left, center, right, or presentation codec.
Hardware Version Version number of the codecs of the Cisco TelePresence System.
Slot 1 Image
Slot 2 Image
Factory Image Software that is pre-loaded at the factory and the software that will
The flash card is set up with three partitions for the software. Slot 1
and Slot 2 each h old a versi on of t he c odec so ftware.
be loaded after a factory reset.
Hardware/Software Versions
System Information and Status Tabs
Information provided in t he Syst em In forma tio n Detail s win dow is use d by C isco tec hni cal su pport
personnel to assist in troublesho oting you r system.
To obtain a detailed report about the system:
Step 1 Log in to the Cisco TelePresence System Administration page. The Device Information window appears.
Step 2 Click on the System Information Details bar. A new window opens.
Step 3 Click the following tabs in the new window:
• System Information Details
• Status Details
Step 4 Click Close to close the window.
System Information Details
Detailed system informa tion is displa yed per co dec:
• One codec—For systems with one co dec, all inf orma tion display e d is for the sy stem ’s single codec.
• Three codecs—For syste ms wi th t hre e c odec s, hardwa re a nd software inf orm a tio n is di spla yed for
left, center, and right codecs.
• Presentation code c— For syst ems t h at incl ud e a pr esent at ion co de c, ha r dware a nd sof tware
information for the pr esenta tion cod ec is also disp layed.
Ta ble 2-3 describes the fields found in the System Information Detail s window.
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System Information and Stat us Tabs
Table 2-3 System Information Details Fields
Field or Button Setting or Description
UDI_Hardware_Ver Unique device identifier hardware version number.
UDI_Serial Unique device identifier serial number.
UDI_PID Unique device identifier pr oduc t i den tificat ion num ber.
System_Up_Time Amount of time the system has been run ning since last re boot.
OS_Ver Version number of the ope ra ting syst em.
OS_BuildTime Time at which operating system was built.
UBOOT_Ver Version number of the app lic at ion t hat cont rols t he boot
CF_Model Compact flash m odel n umb er.
Camera_PID Camera product iden tification nu mber.
Camera_Hardwa re Camera hardware num be r.
Camera_Firmware _Ver Camera firmware version number.
Camera_Hardwa re_Ver Camera hard ware version numbe r.
Camera_BuildTime Time at which the camera firmware version was built.
Document_Camera_Serial Document camera serial number.
Document_Camera_Hardware_Ver Document camera hardware version number.
Document_Camera_Model Document camera model number.
Display_Serial Serial number of the display.
Display_Hardware_Ver Display hardware version number.
Display_Model Display model number.
Display_BootCode_Ver V ersion number of the boot loader for AppCode. BootCode also
Display_AppCode_ Ver Version number for AppCo de. Ap pCode provide s monitor ing,
FPGA_ID Field programmable gate array identification number.
FPGA_Rev Field programmable gate array revision number.
FPGA_BuildTime Time at which field programmable gate array was built.
MainRx_DevID Main camera device identification number.
MainRx_Rev Main camera revision number.
AuxRx_DevID Auxiliary came ra ( docum en t c amer a or VGA i nput device)
AuxRx_Rev Auxiliary camera (docum ent cam era or VGA input device)
MainTx_DevID Main display (plasma) device identification number.
MainTx_Rev Main display (plas ma) revision num be r.
AuxTx_DevID Auxiliary display (projector) device identification number.
AuxTx_Rev Auxiliary display (projector) revision number.
Chapter 2 Device Information
process.
1
1
1
1
1
2
2
2
provides upgrade feature for AppCod e.
managing control, and diagnostic functionality.
device identification numbe r.
revision number.
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Chapter 2 Device Informatio n
Table 2-3 System Information Details Fields (continued)
Field or Button Setting or Description
OSD_DEVICE1_BuildTime On screen display (device 1) build time.
OSD_DEVICE5_BuildTime On screen display (device 5) build time.
VCODEC_encoder_ Ca rd_Ver Video CODEC encoder card version n umb er.
VCODEC_decoder_ Ca rd_Ver Video CODEC decoder card version n umb er.
Audio_Hardware_Ver Audio version hardware version numbe r.
Audio_CPLD_Ver Audio complex programm able lo gic device version numbe r.
Audio_DSP_BuildID Audio DSP software version.
Audio_Base_Boar dID Type of audio base board. C hoic es a re:
Audio_Base_Boar d_FAB_Ver Hardware version of the audio ( ba se) b oard
Audio_Base_Boar d_FW_Ver Firmware version of the audio (base ) board
Audio_Extension_ Un itID Type of audio exten si on boa rd . Th e boa rd typ e is e ith er 0 xAE
Audio_Extension_ Uni t_FAB_Ver Hard war e versi on of th e a udi o exten sion boa rd .
Audio_Extension_ Unit_FW_Ver Firmware version on the audio extension board.
Audio_Clock_Sou rce Clock source syncing the audio an d v i deo st rea ms.
Audio_PCB_S/N CTS 500 and CTS 1300 only. Unique device identification
Audio_PCB_P/N CTS 500 and CTS 1300 only. Unique device UDI containing
Audio_PCB_Rev CTS 500 and CTS 1300 only. Unique UDI containing hardware
PoE_Reset_Available Indicates whether Power over Ethernet (PoE) Reset feature is
Mfg_Installed_C ert Security certificate fo r en crypt ion de fined by Cisc o Roo t
Locally_Significant_Cert Security certificate obtained through Certificate Authority
Max_Security_Setting Configured security setting.
Aux Control Unit_Model Auxiliary control unit model.
Aux Control Unit_Ver Auxiliary control unit system firmware version.
Aux Control Unit_UDI_Vid Auxiliary control unit unique device identifier version
Aux Control Unit_UDI_Pid Auxiliary control unit unique device identifier product
Aux Control Unit_UDI_Sn Auxiliary control unit unique device identifier serial number
System Information and Status Tabs
3
• 0xAD
• 0xAB
or is disconnected.
(UDI) containing seri al numbe rs unique t o that print ed circui t
board (PCB).
part numbers u nique to tha t PCB .
revision information unique to that PCB.
available.
Certificate Authority.
Proxy Function (CAPF), whi ch s upe rsede s th e manufa ctur ing
installed security certificate.
identificat i on .
identification number.
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System Information and Stat us Tabs
Table 2-3 System Information Details Fields (continued)
Status Details
Detailed status information is displayed per codec:
• One codec—For sy st em s with o ne co dec, all information displa ye d is f or th e s y stem ’s single codec.
Chapter 2 Device Information
Field or Button Setting or Description
Projector_Model Projector model number, if projector is installed.
Presentation Displ ay Model Presen tation displ ay infor mation.
Phone_midlet_status Displays MIDlet status.
Phone_midlet_version Displays MIDlet version
1. CTS 1300 displays information for Center, Left, and Right cameras.
2. The document camera is not available on the CTS 1300.
3. CTS devices are backward compatible up to two CTS Software Releases. Cisco recommends that you upgrade to the latest
version sof twa re.
• Three codecs—For syste ms wi th t hre e c odec s, hardwa re a nd software inf orm a tio n is di spla yed for
left, center, and right codecs.
• Presentation code c— For syst ems t h at incl ud e a pr esent at ion co de c, ha r dware a nd sof tware
information for the pre sent ation cod ec is also displayed.
Tip You can also view this window by returning to the Device Info rmation w indow and cli cking th e
magnifying glass icon in the upp er right corner of t he Status pan e, which is in th e lower left corne r of
the screen. See Figure 2-3 for an example of the magnifying gl ass icon and th e Status pane .
Figure 2-3 CTS 1300 System Status
Ta ble 2-4 contains descriptions of the Status Details fields. CTS displays a red X next to de vices that are
not operational o r in e rror.
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System Information and Status Tabs
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System Information and Stat us Tabs
Table 2-4 Detailed Status Information Fields
Field Setting or Description
Peripheral Status Cameras
•
Video Cable Connection
• Ethernet Conn ec ti on
Note CTS 1300 displays i nfor ma tion f or Cent er, Left, and Ri ght
cameras.
Displays
•
Status
Microphones
•
Status
Note CTS 1300 displays i nfor matio n f or the f oll owing mic rophon es:
–
Positional (Center, Left, and Right)
Chapter 2 Device Information
–
Table (Center, Left, an d Ri ght)
–
Not used (ellipses)
Document Camera
•
Video Cable Connection
• Power Status
• Cisco Unified CM Configurati on
• Ethernet Conn ec ti on
Note The document cam era is not available on the CT S 1300.
Projector/LCD
•
Video Cable Connection
• Power Status
• Cisco Unified CM Configurati on
• Status
• Lamp Age (hours)
• Ambient Temperature
• Lamp Temperature
• LCD Temperature
IP Phone
• Status
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System Information and Status Tabs
Table 2-4 Detailed Status Information Fields (continued)
Field Setting or Description
System Status
• Cisco Unified CM
• In a call
• Audio/Video Expansion Box
• Auxiliary Control Unit
Presentation Codec
•
Cisco Unified CM Configurati on
• Status
Note Further status information is located in the Time Since Last Update and Microphone Status sections at the bottom
of the Status Detail s page.
Time Since Last Update
A running timer is located at the bottom of the Status Details page that displays elapsed time since last
update.
Microphone Status
A roadmap of microphone status information icons is displayed at the bottom of the Status Details page.
• Ellipses—Not Expected / Not Connected.
• Green Check Mark—C onnec ted.
• Question Mark—Not Expected / Not Connected.
• Red X—Not connected.
Note To determine individua l mi cro pho ne and spe aker f unct ional ity, use the hard ware trou ble shoo tin g
interface fo r your sys tem. See Where to Go Next to locate the troubleshooting support document for your
Cisco TelePresence system.
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Where to Go Next
Where to Go Next
Proceed to the following Cisco TelePresence system administration tasks from the Device Information
window:
Configure
• Configuring the Cisco TelePresence System, page 3-1
Troubleshoot
Platform-specific trouble sho otin g:
• Troubleshooting the CTS 500
• Troubleshooting the CTS 500 32”
• Troubleshooting the CTS 1000
• Troubleshooting the CTS 1100
• Troubleshooting the CTS 1300
• Troubleshooting the CTS 3000 and CT S 3 200
Chapter 2 Device Information
• Troubleshooting the CTS 3010 and CT S 3 210
Monitor
• Monitoring the Ci sco TelePresence System, page 11-1
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Contents
CHAPTER
3
Configuring the Cisco TelePresence System
Revised: May, 2011, OL-21845-01
This chapter contains the following sections:
• First Time Setup Wizard for the CTS 5 00 32” , pa ge 3 -1
• First Time Setup for All Other CTS Models, page 3-2
• IP Settings, page 3-8
• Network Settings, page 3-11
• Cisco Unified Communication s M anage r Set tings, p age 3-12
• Address Book, page 3-14
• Telephony Settings, page 3-1 5
• SNMP Settings, page 3-17
• System Settings, page 3-19
• Troubleshooting Your Configuration, p age 3- 21
• Upgrading CTS Codec Firmware, pa ge 3-24
• Managing Passwords, page 3 -25
• Where to Go Next, page 3-27
First Time Setup Wizard for the CTS 500 32”
Because the CTS 500 32” uses a first-time setup wizard, the configuration process is somewhat different
than other CTS models. See the First-Time Setup chapter of the Cisco TelePresence System 500 32"
Assembly, Use & Care, and Field-Replaceable Unit Guide for com pl ete ins tru ct ion s.
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First Time Setup for All Other CTS Models
First Time Setup for All Other CTS Models
To set up your Cisco TelePresence System (CTS) for the first time, you must first load the CTS
Administration software an d bootup the syst em.
This section contains the following information:
• Loading CTS Administrati on Software, page 3-2
• Logging In To the Cisco TelePresence System Administration Interface Directly, page 3-3
• Configuring a Static IP Address for Networks That Do Not Use DHCP, page 3-4
• Configuring an Alterna te T FTP Server ( Op tio nal) , pa ge 3 -7
• Configuring Your System After Initial Bootup, page 3-7
Loading CTS Administration Software
CTS Administration Software is facto ry-installed on eac h codec and loads during in itial bootup. To boot
up CTS Administration So ftware :
Step 1 Power on the PDU that is on the bottom of the CTS cabinet by turning the switch to the On position.
Step 2 Turn on the codecs that are associated with your CTS device. The displays associated with each codec
become active. CTS displays green check mark s on all displays t o show bootup progress. Boo tup is
complete when the system displays six check marks, as shown in Figure 3-1.
Tip Ignore any messages that indicate a communication error with the camera; this message indicates that
the system has not yet downloaded the correct software or firmware.
Figure 3-1 Bootup Completed
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Chapter 3 Configuring the Cisco Tel ePresence System
Note If the last check mark displayed is a red “X,” there has been a compact flash error. If you receive this
error, contact Cisco Technical Support.
Step 3 After bootup completes, make a note of the IP and MA C address that d isplays on the center of th e screen,
as shown in Figure 3 -2. Use this information to log in to the Cisco TelePresence System Administration
interface. This IP address displa ys un til you lo g in to Ci sco TelePresence System Admini stratio n or use
Secure Shell (SSH) to log in to your CTS device.
Figure 3-2 System IP Address
First Time Setup for All Other CT S Models
Note If the IP address t hat d isplay s is 192. 16 8.1 00.2, the C TS device c ou ld n ot c onta ct t he D HCP se r ver or
your system does not use DHC P. Do one of the following:
1. If your networ k d oes n ot u se D HCP, navigate to Configuration > IP Settings, change the DHC P
Enabled setting to No, an d specify a static IP address, subnet m ask, gate way, and DNS server . Re member
to reboot your codec after you configure a static IP ad dress.
2. Set up a Cisco TelePresence system f or a ne twork t hat d oes not u se DHC P by c omp leti ng the
procedure in the “Network Settings” section on page 3-11
3. Log into the CTS Administration interface directly by following the steps in Logging In To the
Cisco TelePresence System Administration Interface Directly.
Logging In To the Cisco TelePresence System Administration Interface Directly
If your CTS cannot contact th e DHCP server, of if your network does not use DHCP, log in to the
Cisco TelePresence System Administration directly by following these steps:
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First Time Setup for All Other CTS Models
Step 1 Connect an Ethernet cable between your PC and the Camera Ethernet connection on the codec.
For more information, see the First Time Setup Guide for your system on Cisco.com:
• Product Support > TelePresence > TelePresence Immersive Endpoints
–
Cisco TelePresence System 3200 Series
–
Cisco TelePresence System 3000 Series
–
Cisco TelePresence System 1300 Series
–
Cisco TelePresence System T Series
• Products > TelePresence > TelePresence Personal Endpoints > TelePresence Office
–
Cisco TelePresence System 1100
–
Cisco TelePresence System 1000
–
Cisco TelePresence System 500 Series
Step 2 Make a note of the IP address tha t was assigned t o your Ether net LAN ad apt er.
Step 3 Open a browser and type in the IP address and press Ente r. The Cisco TelePresence System
Administration login screen displays.
Chapter 3 Configuring the Cisco TelePresence System
Step 4 In the Admin field, type admin.
Step 5 In the Password field, type cisco.
Step 6 Click Login.
Step 7 Make network and DHCP changes to the CTS configurati on as require d.
Tip If your net work do es no t use DH CP, navigate to Configuration > IP Settings, change the DHCP
Enabled setting to No, and specify a static IP address, subnet mask, gateway and DNS server. You must
reboot your codec after you configure a st atic IP address.
Configuring a Static IP Address for Networks That Do Not Use DHCP
If your network do es no t use D HCP, complete one of the fol lowing pro ce du res to co nfigure a stat ic IP
address for your Cisco TelePresence system.
See the following sections to manage static IP addresses:
• Configuring a Static IP Address Using the Cisco TelePresence System GUI, page 3-4
• Configuring a Static IP A ddre ss Usi ng Comm an d-L ine I nter face Com ma nd s, pa ge 3-6
• Command Example, page 3-6
Configuring a Static IP Address Using the Cisco TelePresence System GUI
To configure a static IP address using the Cisco TelePresence system GUI:
Step 1 Connect a DHCP-enab led PC to the secon dary ca mera por t of the prim ary cod ec. Thi s connec tion is
listed as the auxiliary network port in Figure 3-3.
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Figure 3-3 Auxiliary Network Port Location
First Time Setup for All Other CT S Models
Step 2
Tip For Windows-based systems, you can see the IP address in the Support tab in the Local Area Connection
Determine the IP address that the Cisco TelePresence system provided for your session.
Status window.
Step 3 Using Secure Shell SSH or another secure client program, start a CLI session with the
Cisco TelePresence system using the IP address xxx.xxx.xxx.1,
Where:
xxx.xxx.xxx is the IP ad dress that Cisco TelePresence provided for your session.
For example, if your de ter mine th at th e Cisc o Telepresence sy stem pr ovided an I P a ddr es s of 1 0.1 .0.2,
enter the a dd res s 1 0.1 .0 .1.
By default, the username is admin and the password is cisco.
Step 4 Network services are started automatically. If needed, enter the following command to start network
services:
utils service start Calling_Services
Step 5 Using a supported Internet browser, log in to the Cisco TelePresence system GUI with the IP address
that you used in Step 3.
Step 6 Enter the user name a nd pa sswor d wh en prom pt ed . By de fault, the user i s admin and the password is
cisco.
Step 7 Navigate to Configuration > IP Settings.
Step 8 Change the DHCP Enabled setting to No.
Step 9 Enter a static IP address, subnet mask, and IP gateway for your system into the fields. Optionally, enter
DNS server(s) and the network domain nam e. Your system saves the changes and automatically restarts.
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First Time Setup for All Other CTS Models
Configuring a Static IP Address Using Command-Line Interface Commands
To configure a static IP address using command-line commands:
Step 1 Connect a DHCP-enab led PC to the secon dary ca mera por t of the prim ary cod ec. Thi s connec tion is
listed as the auxiliary network port in Figure 3-3.
Step 2 Determine the IP address that the Cisco TelePresence system provided for your session.
Tip For Windows-based systems, you can see the IP address in the Support tab in the Local Area Connection
Status window.
Step 3 Using Secure Shell SSH or another secure client program, start a CLI session with the TelePresence
system using the IP address xxx.xxx.xxx.1,
Where:
xxx.xxx.xxx is the IP ad dress that Cisco TelePresence provided for your session.
For example, if your de ter mine th at th e Cisc o Telepresence sy stem pr ovided an I P a ddr es s of 1 0.1 .0.2,
enter the a dd res s 1 0.1 .0 .1.
By default, the username is admin a nd t he p assword is cisco.
Step 4 Enter the following command to configure a static network IP address:
set network IP static ip-address ip-subnet ip-gateway [dns-add ress1][dns-address2][domain-name ]
Where:
ip-address is the IP address of the system
ip-subnet is the IP subnet mask of the system
ip-gateway is the IP gateway of the system
dns-address1 is the IP address of DNS server 1 (Optional)
dns-address2 is the IP address of DNS server 2 (Optional)
domain-name is the d omai n name for t he ne twork ( O ptio nal)
Command Example
The following example gives the Cisco TelePresence system with an IP address of 10.0.0.2, a subnet of
255.255.255.0, a gat eway of 10.0. 0. 1, a D NS server of 17 2. 16. 1.5 , an d a domai n name of ci sco. co m:
admin:set network IP static 10.0.0.2 255.255.255.0 10.0.0.1 172.16.1.5 cisco.com
ip address successfully set
system restarting...
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Configuring an Alternate TFTP Server (Optional)
If you need to use a n alte rn ative TFTP ser ver, configure the pa ra met ers for t he a lter na tive TFTP server
and related Cisco IP phone param eters in Unified CM on the Cisco Unified Communica tions Mana ger
IP Phone Device page. See the Cisc o U n ifie d Com m unication s M a n ager Co n figura ti o n G ui d e f or th e
Cisco TelePresence System for more information.
Note If you are using the TFTP address that DHCP supplies for Cisco Unified Communications Manager, do
not perform this acti on.
Configuring Your System After Initial Bootup
After successful bootup, the CTS Admini stration Sof tware loads. Whe n the CTS Administ ration
software completes loading, the Cisco Unified IP phone displays a welcome message that shows the
system IP address. The welcome screen only appears the first time the system is booted up after initial
installation or after a factory reset.
First Time Setup for All Other CT S Models
Note The telephone displays a directory number of 7000, but the tele phone is not yet registered and does not
function.
Before You Begin
If you have not already d one so , co nfigure Ci sco U nified Co mm unic ation s Man ager. See the
Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System.
To continue your initial setup:
Step 1 From the CTS Cisco Unified IP phone welcome page, press Next. The system reboots.
Note The system might reboot several times during the initia l startup pr ocess.
Step 2 Open a browser on a computer that is c onnect ed to the ne twork.
Step 3 In the URL field, type in your IP address and press Enter. The browser launches the Cisco TelePresence
System Administration interface.
Note If you need to obtain the IP address, complete the following steps:
a. On the CTS Ci sco Un ified IP phon e, pr ess the M anual softkey at the botto m of the screen .
b. Locate “Info” at the bottom of the screen and press the Info soft key.
c. Scroll down to the IP Add ress l ist ing an d copy t he a ddr ess.
Step 4 Log in to the system by entering the following information:
• Username: admin (case sensitive)
• Password: cisco (case sensitive)
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IP Settings
Note Yo u c an chang e yo ur passwo rd in Cisc o Unified CM. Se e the Cisco U nified Commu nicatio ns Manager
Configuration Guide for the Cisco TelePresence System.
Step 5 Click Login. The Device Information window appears, as shown in Figure 3-4.
Figure 3-4 Device Information Screen
Chapter 3 Configuring the Cisco TelePresence System
Note See the “Upgrading CTS Codec Firmware” section on page 3-24 for information about upgrading to new
Step 6 Navigate to the fol lowing to cont inu e co nfigur ing y our syst em :
IP Settings
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CTS firmware relea ses .
• IP Settings, page 3-8
• Network Settings, page 3-11
• Cisco Unified Communication s M ana ger Se tti ngs, p age 3-1 2
• Address Book, page 3-14
• Telephony Settings, page 3-1 5
• SNMP Settings, page 3-17
• System Settings, page 3-19
This section contains the following topics:
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• Viewing IP Settings, page 3-9
Viewing IP Settings
Note Use Cisco Unified CM to make changes in the IP Settings window. See the
Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System.
The IP Settings window displays the Cisco TelePresence System (CTS) MAC address and hostname and
you can view and m anage the fo llowing:
• DHCP—Select a stat ic IP address, which all ows the Cisco IP phon e to be co nfigured so that the
system recognizes it as a device in the network, rather than a router.
• Domain name
• IP Address
• Default gateway
• DNS servers.
To view and manage IP settings:
IP Settings
Step 1 Choose Configuration > IP Settings. The IP Settings window appears, as shown in Figure 3-5 (DHCP
Enabled) an d Figur e 3- 5 (DHCP Not Enabled).
Figure 3-5 CTS IP Settings - DHCP Enabled
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IP Settings
Chapter 3 Configuring the Cisco TelePresence System
Figure 3-6 CTS IP Settings - DHCP Not Enabled
Step 2
Configure settings for the Cisco TelePresence System uplink to your network using the inform ation in
Ta ble 3-1 as a guide. The Cisco TelePresence System can be configured in the following ways:
• Pure dynamic—Uses D HCP f or everything.
• Pure static—Uses static settings for everything.
• Hybrid—Uses static settings for the IP Address, Netmask and gateway, but uses DHCP for name
servers and other opti ons like Option 150 for the Cisco Unified CM TFTP servers.
Tip When you make a change in any of the Configuration > IP Settings fields, the Apply and Reset buttons
are activated.
Step 3 Click Apply to register new or modified settings.
Step 4 Click Reset to restore the original settings.
Note All codecs on the system must be connected and enabled for the factory reset to complete. To register a
device, see the “Optional Hardware” section of the Cisco Unified Communications Manager
Configuration Guide for the Cisco TelePresence System.
Table 3-1 IP Settings
Field or Button Setting
MAC Address: MAC address of the CTS primary codec. For example,
Host Name: Host name of the CTS primary codec. For example,
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“ 00:0D:D1:23:45: A1 ”
“ SEP000DD12345A1 ”
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Table 3-1 IP Settings
Field or Button Setting
DHCP Enabled: Indicates whether Dynamic Host Configuration Protocol (DHCP) has
Domain Name : Ind ic ate s the do ma in n am e fo r th e prim ar y co dec. T his field is
Use Static IP Address: Indicates whether th e CT S p rimar y co de c is configured to u s e a s tatic I P
Network Settings
been enabled for the CTS primary codec.
• If you select the No radio button in the DHCP Enabled f ield, you can
update the following available fields:
–
Domain Name
–
IP Address
–
Subnet Mask
–
Default Gateway
–
DNS Server 1
–
DNS Server 2
• If you select the Yes radio button in the DHCP Enabled field, no
configurable fields are available unle ss y ou clic k the Yes ra dio
button to Use Static IP Address.
configurable only if you select the No radio button for DHCP Enabled.
address. Static IP address is disabled by default. Click the Yes radio
button to update the following fields:
IP Address IP address for the Cisco TelePresence system. This field is configurable
Subnet Mask Subnet mask used for the IP address supplied. This field is configurable
Default Gateway Defaul t gateway for the CTS pri mary codec. This field is configurab le
DNS Server 1 and 2 IP addresses of the Domain Name System (DNS) servers. This field is
Network Settings
You can view or configure the following settings in the Network Settings win dow:
• Operational VLAN ID, page 3-11
• Administrative VLAN ID, pa ge 3-12
• Syslog Address, page 3-12
Operational VLAN ID
• IP Address
• Subnet Mask
only if you select the No radio button for DHCP Enabled.
only if you select the No radio button for DHCP Enabled.
only if you select the No radio button for DHCP Enabled.
configurable only if you select the No radio button for DHCP Enabled.
This field shows a display-only VLAN ID that is standard for networks with a Cisco Unified IP phone.
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Cisco Unified Communications Manager Settings
Administrative VLAN ID
The CTS must have a VLAN membership ID before it can proceed with a DHCP request for an IP
address.
To view or configure the a dmini str ative VLAN I D :
Step 1 Choose Configuration > Network Settings.
Step 2 Enter an administrative VLAN ID for Cisco TelePresence in this field.
Note The Apply and Reset buttons become active when a value is entered in this field.
Step 3 Click Apply to register a new or modified setting.
Step 4 Click Reset to restore the administrative VLAN ID setting displayed when you opened this window.
Chapter 3 Configuring the Cisco TelePresence System
Syslog Address
This field shows the display-onl y sysl og a dd ress tha t i s stan dard fo r n etworks with a Ci sco Uni fied IP
phone, as shown in Figure 3-7.
Figure 3-7 Network Settings Syslog Address
Note You must also configure the External Syslog Address in the Product Specific Configuration Layout field
for your CTS. See the Cisco Unified Communications Configuration Guide for the Cisco TelePresence
System.
Cisco Unified Communications Manager Settings
T o specify TFTP server locations and view a list of available settings for this Cisco TelePresence system:
Step 1 Choose Configuration > Cisco Unified Communications Manager Settings. The Cisco U nified
Communications Manage r Se tting s wi ndow appea rs, a s shown in Figur e 3- 8.
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Figure 3-8 Cisco Unified Communications Manager Settings
Step 2 Configure Cisco Unified CM settings using the information in Table 3-2.
Cisco Unified Communications Manager Settings
Note The Apply and Reset buttons become active when a value is entered in this field.
Table 3-2 Cisco Unified Communications Manager Settings
Field Settings
Use Configuration TFTP Ser ver
• Click Automatic to set the default condition, which is that the
TFTP server will reply to DHCP requests for option 150, or for
a list of TFTP servers that indi cate to endpoints in the network
where to find Cisco Un ified CM configur ation files.
• Click Specify to manually supply IP addresses of TFTP servers
in the interactive fields provided.
TFTP Server 1 throu gh 5 Click Specify at Use Configuration TFTP Server to activate
interactive fields that are provide d for e nter ing TFTP server IP
addresses.
Cisco Unified Communications
Manager 1 through 5
Display-only report that sh ows the name s of u p to five
Cisco Unified Communications Managers.
CAPF Authentication String Enter the Certificate Authority Proxy Functi on authenti cation
string. The characters entered in this field must match the CAPF
Authentication string entered in Cisco Unified CM.
Certificate Trust List (CTL) The Delete CTL button becomes active when the CTS is provided
with a CTL by a Cisco Unified CM configured in mixed
authentication mode.
Step 3 Click Apply to register new or modified settings.
Step 4 Click Reset to restore the original settings.
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Address Book
Note All codecs on the system must be connected and enabled for the factory reset to complete. To register a
device, see the “Optiona l H ardware ” a nd “Troubleshooti ng t he Ci sco TelePresence Configuration”
sections of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence
System.
Related Information
See the following documentation for more information about Cisco Unified CM:
• Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
• Cisco Unified Communicati on s Ma nage r ( Cal lMana ger) D ocume nta tion Roa dmap s
Address Book
Chapter 3 Configuring the Cisco TelePresence System
The Address Book window displays read- only ent ries that have been set during Ci sco Unified
Communications M anage r (C isc o Uni fied CM) co nfigurat ion. You can create listings for up to 4 0
meeting rooms.
To view the phone li st of C isco TelePresence system -ena ble d meet ing ro om s:
Step 1 Choose Configuration > Address Book. The Address Book wind ow appea rs, a s sh own in Figu re 3 -9.
Figure 3-9 CTS Address Book
Step 2
Use Cisco Unified CM to make changes to the Address Book. See the Cisco Unified Communications
Manager Configuration Guide for the Cisco TelePresence System.
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Telephony Settings
The Telephony Settings window displays read-only information about the telephony settings for the
Cisco TelePresence System that were set in the Cisco Unified CM.
To view entries in the Telephony Settings window:
Step 1 Choose Configuration > Telephony Settings. The Telephony Settings window appears, as shown in
Figure 3-10 CTS Telephony Settings
Telephony Settings
Step 2
View the telephony settings described in Table 3-3.
Table 3-3 Telephony Settings
Field Settings
Auto Answer Displays the automatic answering capability on the phone.
• Yes indicates that automatic answering has been enabled.
• No indicates t hat au tomat ic an swer ing ha s been di sable d.
Maximum Call Length (mi ns) Displays the defined limit to the number of minu tes allowed for a
call. The default setting is 0 minutes, which means no limit to call
duration is set. The maxim um number of mi nutes tha t can be set is
10080 (7 days).
The call will automatically end at the number of minutes set. When
the default setting is used, the call is never ended automatically.
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Telephony Settings
Table 3-3 Telephony Settings (continued)
Field Settings
DSCP For Audio
DSCP For Video
Displays the traffic queuing techniques that define per-hop behavior
based on the Dif ferentiated Services Code Point (DSCP) value in the
IP header of a pa cket. Th e foll owing DS CP s etti ngs ap ply for b ot h
audio and video traffic:
• AF11 DSCP (001010)
• AF12 DSCP (001100)
• AF13 DSCP (001110)
• AF21 DSCP (010010)
• AF22 DSCP (010100)
• AF23 DSCP (010110)
• AF31 DSCP (011010)
• AF32 DSCP (011100)
• AF33 DSCP (011110)
• AF41 DSCP (100010)—Rec ommend ed value
Chapter 3 Configuring the Cisco TelePresence System
• AF42 DSCP (100100)
• AF43 DSCP (100110)
• CS1 (precedence 1) DSCP (001000 )
• CS2 (precedence 2) DSCP (010000 )
• CS3 (precedence 3) DSCP (011000 )
• CS4 (precedence 4) DSCP (100000 )
• CS5 (precedence 5) DSCP (101000 )
• CS6 (precedence 6) DSCP (110000 )
• CS7 (precedence 7) DSCP (111000 )
• Default DSCP (000000)
• EF DSCP (101110)
Start Media Port Must be in the range from 163 84 to 327 66, and m ust be lower tha n
the End Media Por t se ttin gs.
End Media Port Must be in the range from 16384 to 32766, and must be higher than
the Start Med ia Port sett ings.
Step 3 Use Cisco Unified CM to make changes to Telephony Settings. See the Cisco Unified Communications
Manager Configuration Guide for the Cisco TelePresence System.
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SNMP Settings
The Simple Network Man agem ent Pro tocol (S NMP) Setti ngs window displ ays re ad-o nly i n forma tion
about the SNMP settings for the Cisco TelePresence System that were set in Cisco Unified CM
configuration.
To view SNMP setti ngs:
Step 1 Choose Configuration > SNMP Settings. The SNMP Settings window appears, as shown in
Figure 3-11.
Figure 3-11 Verify SNMP Settings
SNMP Settings
Step 2
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View the SNMP settings fields described in Table 3-4.
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SNMP Settings
Chapter 3 Configuring the Cisco TelePresence System
Table 3-4 SNMP Settings
Field Settings
Engine ID Identifies the local or remote SNMP engine. The remote agent
SNMP engine ID and user password are used to compute
authenticati on and pr ivacy digest s.
SNMP Configuration Parameters that access the SNMP server associated with this
Cisco TelePresence System. Cisco Unified CM for CTS supports
SNMP Version 2c and Version 3. SNMP fields displayed i n this
window reflect the configured SNMP version. The following fields
are include d:
• SNMP Ena bl e d
• User ID
• Security Level
• Authentication Algorithm
• Encryption
• System Location
• System Contact
• Read-Only Community St ring
• Read-Write Community String
Trap Receiver Configuration SNMP settings for the receiver to which this Cisco TelePresence
system will send traps. The following information is shown for
Traps 1 through 5:
• Trap Receiver
• IP Address
• User ID
• Security Level
• Authentication Algorithm
• Encryption
• Community String
Step 3 Use Cisco Unified CM to make changes to the SNMP settings. See the Cisco Unified Communic ations
Manager Configuration Guide for the Cisco TelePresence System.
Related Information
For more information about SNMP, see the following information on Cisco.com:
• MIBs, RFCs, and SNMP Trap Messages for the Cisco TelePresence System
• Simple Network Management Protocol (SNMP) home page.
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System Settings
The System Settings window displays read-only information about the system settings for the
Cisco TelePresence System that were set in Cisco Unified CM configuration.
To view system settings:
Step 1 Choose Configuration > System Settings. The System Settings window appears, as shown in
Figure 3-12.
Figure 3-12 CTS System Settings
System Settings
Step 2
View the system settings informat ion descri bed in Table 3-5.
Table 3-5 System Settings
Field Description or Setting
Username/Password Configuration
User ID
New Password
New Password (verify)
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Displays username and password.
Note User names and passwor ds must be at least 4 chara cter s, but not
more than 64 characters in length, and can contain upper and lower
case alphanumeric cha racters an d the und erscore and dash
characters. Th e fo llowing usernames are n ot al lowed : a pac he,
daemon, nobody, operator, and shutdown.
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System Settings
Chapter 3 Configuring the Cisco TelePresence System
Table 3-5 System Settings (continued)
Field Description or Setting
Quality Configuration
Overall System Quality This field displays the system bandwidth and screen resolution. The
bandwidth is th e max i m u m negotiated vi deo bandwidth fo r a C TS call. A
higher bandwidth increas es video quali ty.
Choose from the f oll owing:
• Highest Detail, Best Motion: 4Mbps 1080p (default)
• Highest Detail, B ette r M otio n: 3. 5Mbps , 1080 p
• Highest Detail, Good Motion: 3Mbps, 1080p
• High Detail, Best Mot ion: 3M bps, 7 20p
• High Detail, Better Motion: 2Mbps, 720p
• High Detail, Good Mot ion: 1M bps, 7 20p
• High Detail, Limited Motion: 720p (Lite)
Locale Configuration
Time Zone Displays the configured time zo ne for you r area of th e world from the
drop-down menu.
Language Displays the configured langua ge for CTS.
Cisco TelePresence System Configuration
System Type Identifies the CTS model. Choose from the following:
• Cisco TelePresence 500
• Cisco TelePresence 1000
• Cisco TelePresence 1100
• Cisco TelePresence 1300
• Cisco TelePresence 3000
• Cisco TelePresence 3010
• Cisco TelePresence 3200
• Cisco TelePresence 3210
Note You must select the CTS device type specifically t o upgrade your
CTS software.
For information about the CTS 500 3 2”, see Troubleshooting the
CTS 500 32”.
Days Display Not Active Specifies the days of th e week th at the Cisc o TelePresence system display
remains off by default. Choose Monday through Sunday. Default is
Sunday and Saturday.
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Table 3-5 System Settings (continued)
Field Description or Setting
Display On Time Specifies the time of day that the Cisco TelePresence system display(s)
Display On Duration Specifies the length of time the Cisco T elePrese nce system display(s) will
Note If your version of Cisc o Unified CM does not allow you to configure values for Days Displa y
Not Active, Display On Time or Display On Duration, the system uses the default values for
these feat ur es.
NTP Servers
NTP Server 1 through 5 Network Time Protocol (NTP) is u se d to synch ron ize the cl ocks on
Troubleshooting Your Configuratio n
will remain on after being turned on, if CCM is configured. Times are
displayed in a 24 -ho ur fo rm at wh er e 00: 0 0 ind i cat es 12 :00 m i dnigh t a nd
23:59 indicates 11: 59 p m. D efault is 07: 30.
If you clear the default value so that the field is blank, the display(s) will
turn off after the completion of each call.
remain on if a “Display On Time” value is defined. Times are displayed in
a 24-hour format, wher e 1:30 ind icates one hour and thirty min utes; the
maximum value is 24:00 (24 hours ). Default is 10: 30.
If you clear the default v alue so tha t the fi eld is blank, then the display will
turn off at 11:59 pm.
Cisco IP telephony servers with an external network time serv e r that uses
NTP. Yo u ca n h ave up to five IP addresses fo r Ne twork Time Protocol
servers.
Note NTP must be configured proper ly to ensure tha t calendar events
appear as expected.
Step 3 Use Cisco Unified CM to make changes to the system settings. See the Cisco Unified Communications
Manager Configuration Guide for the C isco TelePresence System for more informati on.
Troubleshooting Your Configurat ion
Use the information in Table 3-6 to help you troubleshoot your configurati on.
Before You Begin
First check that the following conditions have been met:
• Power has been applied.
• The Cisco TelePresence System has been installed and configured according to the instructions in
Cisco TelePresence System Assembly Guides.
• Cisco Unified CM has been configured to support the Cisco TelePresence System as described i n
the Cisco Unified Communications Manager Configuration Guide for Cisco TelePresence System.
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Troubleshooting Your Config uration
Table 3-6 Troubleshooting the Cisco TelePresence Configuration
Problem Possible Cause Possible Solutio ns
Selecting the Test
Connection fun cti on on t he
Cisco Unified CM web pa ge
results in an error.
The Cisco TelePresence unit
does not register.
The Cisco Unified IP Phon e
7975 does not register.
The phone does not display
the Cisco TelePresence idle
screen.
Incorrect Cisco TelePresence Manager
Application User credentials:
• Cisco TelePresence Manager
Application User is m issi ng requir ed
roles.
Cisco TelePresence System could be
unknown:
• Cisco Unified CM does not know about
the CTS.
• CTS is not registered because it is
unplugged.
• CTS MAC a ddress i s entere d inco rrectly.
Phone could be unknown:
• Cisco Unified CM does not know about
it.
• CTS is not registered because it is
unplugged.
• CTS MAC a ddress i s entere d inco rrectly.
• The incorrect device type was
configured in Cisco Unified CM.
• Phone could be unknown:
–
Cisco Unified CM does not know
about it
–
CTS is not registered because it is
unplugged.
–
The phone did not rece ive an IP
address.
• There could be errors in the
Cisco Unified Communic ations
Manager Phone Configuratio n window:
–
Incorrect IP address
–
Typos in the exte rn al l oca ti on UR Ls
1. Check User Credentials—Correct the
user credentials.
2. Check Cisco TelePresence Manager
Application—See the Cisco TelePresence
Manager documentat ion home page for
information about using the
Cisco TelePresence Manager.
1. Test Codec Connection—Test the
network connection to the master codec by
plugging the codec network cable directly
into the IP p hon e. If th e IP ad dre ss
displays, the problem is wi th the co dec.
2. Verify Phone Registration—Log in to the
Cisco Unified CM administration
interface. C li ck o n th e IP ad dre ss and
verify phone registration.
Verify Phone Registrat ion —Log in to the
Cisco Unified CM administration interface.
Click on the IP address and verify phone
registration.
• Confirm that a 7970 or 7975 resp ec tively,
device type has been co nfigured i n
Cisco Unified CM.
1. Verify Phone Registration—Log in to the
Cisco Unified CM administration
interface. C li ck o n th e IP ad dre ss and
verify phone registration.
2. Verify Phone in the System—Log in to
the Cisco TelePresence System
Administration interface verify that the
system can detect the phone.
3. Correct Typos in URL—See “Managing
Cisco Unified IP Phones” in the
Cisco Unified Communications Manager
Configuration Guide for the
Cisco TelePresence System for
information about co nfiguring externa l
URLs.
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Troubleshooting Your Configuratio n
Table 3-6 Troubleshooting the Cisco TelePresence Configuration
Problem Possible Cause Possible Solutio ns
CTS does not auto answer • An incoming conference call is ringing
and the CTS does not auto answer
immediately.
• The call is connected but there is no
video
The CTS rings and auto-answers a call based
on how these features were configured in
Cisco Unified CM.
If the call is connected as audio only, check
your IP phone configuration and make sure the
“Disable Speaker/Headset” box is checked.
To disable the IP phone speaker/headset:
1. Logon to the CUCM
2. Search for y our dir ect ory n umb er ( DN ).
Two devices are displayed: CTS and
Cisco Unified IP Phone.
3. Click on the IP_Pho ne device.
4. Scroll down to the Product Specific
Configuration Layout win dow.
5. Verify that the foll owing check- boxes are
checked in the Product Specific
Configuration Layout window:
Call terminates prematurely DSP failure due to incompatible CTS
software version.
• Conference r oom i s
deleted from future
meeting schedule in
CTS Manager.
• Lost ability to invite
expected conf eren ce
The Cisco TelePresence Recording Server
(CTRS) Studio Mode recording feature is not
working and the room has been
unsubscribed.
One or more of the rooms in a conference
does not suppo rt the feat ure.
room into a call.
• Studio Mode rec ord ing
is not working.
• SD InterOp feature is not
working.
• HD InterOp featu re is
not working.
–
Disable Speakerphone
–
Disable Speakerphone and Headset
6. Apply and Save the configurati on.
7. Reset the device.
See the Cisco Unified Communicati ons
Manager Configuration Guide for
Cisco TelePresence System for mo re
information.
CTS devices are backwar d compa tible up t o
two CTS Software Releases. You may want to
upgrade your software.
Check Room View on CTS-Man to verify
whether a CTS device is capable of supporting
the features in a specific room. Then check
your Cisco Unified CM configuration setti ngs
to configure the device.
See the Cisco Unified Communicati ons
Manager Configuration Guide for the
Cisco TelePresence System for more
information.
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Upgrading CTS Codec Firmwa re
Upgrading CTS Codec Firmware
Note Upgrades should o nly be perf or med a t n ight o r dur ing mi nim al C isco TelePresence usage ti mes . A n
upgrade takes about 2 hours to complete.
The procedure to upgrade CTS firmware is the same as the firmware upgrade procedure for the
Cisco Unified CM IP phones. See the Uploading Files to the Cisco Unified CM TFTP Directory section
of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePr esence System
for complete inst ructi ons.
To download CTS firmware:
Step 1 Log into the Download Software Select a Product page on Cisco.com:
http://www.cisco.com/cisco/software/navigator.html
The Tools & Resources Download Softwar e appear s.
Step 2 Expand the Cisco TelePresence System folder and open the Cisco TelePresence System sub folder. A
list of CTS devices appears.
Chapter 3 Configuring the Cisco TelePresence System
Step 3 Select your CTS device
Step 4 Upload the firmware file to the TFTP directory of your Cisco Unified CM TFTP server.
Step 5 Restart the TFTP server.
Step 6 Change the firmware filena me for the system(s) th at you want to u pgrade (either via the De vice Def aults
page, or on a per system basis) in the Cisco Unified CM Administra tion inter face.
Step 7 Click the Restart button in Cisco Unified CM f or the device(s) tha t yo u wa nt to u pgr ad e.
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Managing Passwords
This section contains the following information about managing and troubleshooting password issues on
the Cisco TelePresence Sy s tem (C TS ):
• Resetting Your CTS Codec Password, page 3-25
• Restoring Connectivity to the Codec, page 3 -26
Resetting Your CTS Codec Password
Note Yo u must be in the Cisc o TelePresence room t o re ad t he newly requ este d passco de tha t sh ows on the
main display.
At each point where the pwrecovery account requires input, the program will wait up to 60 seconds. If
nothing is entered, the system will inform you that the entry took too long and will exit.
If you encounter any difficulty, open a case with Technical Assistance Center (TAC) via the Internet at
http://tools.cisco.com/ServiceRequestTool/create/, or contact your Cisco technical suppo rt
representativ e and pro vid e the represe ntati v e with the informa tion you ha v e gath ered abou t the problem.
Managing Passwords
Before You Begin
Make sure that the CTS is not in a call, and that there is only one instanc e of so meone tr ying to reset the
password, otherwise the s ession wil l abor t.
Procedure
To reset your CTS codec password:
Step 1 SSH into the codec f rom your lap top.
Step 2 Login with the following:
• Username: pwrecovery
• Password: pwreset
The following message appears in the SSH client window:
Example 3-1 Welcome to Password Reset
dhcp-249:~ $ ssh pwrecovery@10.00.00.100
pwrecovery@10.00.00.100's password:
***********************************************
***********************************************
** **
** Welcome to password reset **
** **
***********************************************
***********************************************
Do you want to continue ? (y/n):y
Preparing the system...
Please enter the passcode:
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Managing Passwords
Step 3 The system will ask whether you want to continue. Type Y then return to continue
Note The passcode is a randoml y gene rat ed nu mber a nd will be differen t for ea c h logi n attem pt. If you en ter
Chapter 3 Configuring the Cisco TelePresence System
Note If desired, type any oth er key the n return to exit.
This system will now prepare for password reset an d prompt you fo r a passco de. The new passcode is
displayed on the CTS main display, as shown in the following example:
Password reset is now being run
Pa sscode : 9 1917 5
the wrong passcode, the system will inform you that the passcode was incorrect and will exit, as shown
in the following example. If this happens, repeat Step 1 and Step 2.
Example 3-2 Invalid Password Reset Request
Do you want to continue ? (y/n):y
Preparing the system...
Please enter the passcode:12345
Sorry that was an invalid passcode...
Logging off
Connection to 10.00.00.100 closed.
dhcp-249:~ $
When you enter the correct passcode, the CTS will then reset the administration account name and
password to the system defaults. The f ollowing example shows successful password re set info rmation:
Example 3-3 Successful Password Reset Request
Please enter the passcode:507530
resetting admin name and password
stopping any existing admin session
admin account and password reset to default
success in applying security rules
Logging off
Connection to 10.00.00.100 closed.
dhcp-249:~ $
Note If you are using the CTS with a Cisco U nified Communi catio ns Manager, the next time you perform a
“Refresh” or “Re se t” fro m the Cisc o Un ified C M, t he ad mi nistra ti on ac c ount name a nd passwo rd w ill
be reconfigured to the values specified in the Cisco Unified CM device page.
Restoring Connectivity to the Codec
If you lose connecti vity to the cod ec, refer to the Cis co T elePre sence System Asse mbly , Use & Care, and
Field-Replaceable Unit Guide for your system on Cisco.com:
• Product Support > TelePresence > TelePresence Immersive Endpoints
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Chapter 3 Configuring the Cisco Tel ePresence System
–
Cisco TelePresence System 3200 Series
–
Cisco TelePresence System 3000 Series
–
Cisco TelePresence System 1300 Series
–
Cisco TelePresence System T Series
• Products > TelePresence > TelePresence Personal Endpoints > TelePresence Office
–
Cisco TelePresence System 1100
–
Cisco TelePresence System 1000
–
Cisco TelePresence System 500 Series
Where to Go Next
Proceed to the following chapters to troubleshoot your CTS:
• Chapter 4, “Troubleshooting the CTS 500”
• Chapter 5, “Troubleshooting the CTS 500 32””
Where to Go Next
• Chapter 6, “Troubleshooting the CTS 1000”
• Chapter 7, “Troubleshooting the CTS 1100”
• Chapter 8, “Troubleshooting the CTS 1300”
• Chapter 9, “Troubleshooting the CTS 3000 and CTS 3200”
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Where to Go Next
Chapter 3 Configuring the Cisco TelePresence System
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Contents
CHAPTER
4
Troubleshooting the CTS 500
Revised: May, 2011, OL-21845-01
You may want to periodically test system components using the hardware and software tests available in
the Cisco TelePresence System (CTS) Adm i nistra tio n Troubleshoo ting wind ow. This chapter conta ins
information about trou bleshoot ing CTS 500 hard ware and soft ware.
Before You Begin
1. Obtain your IP address from the CT S Cisco Unified IP phone by touching the following softkeys:
Manual > more > Info
Note If you have more options on your ph one , to uc h the more soft key until y ou reac h the e nd of t he
selections.
2. Make a note of the IP ad dress .
3. Enter the IP addr es s in you r laptop ’s browser window.
4. Click Yes to accept all security connection messages.
Note You cannot perform diagnostics duri ng an active Cisco TelePresence system call.
Proceed to the following sec tions to t roubl esho ot sy stem comp one nts:
• Managing CTS 500 H ardware Set up, p age 4- 2
• Managing Log Files, page 4-39
• Testing Audio, page 4-44
• Testing the Network Connection, page 4- 45
• Managing Configuration I ssues, pa ge 4- 45
• Initiating System Re sta rt, pa ge 4- 47
• Troubleshooting Video Quality Settings, page 4-47
• Troubleshooting Network Cabling, pa ge 4-4 8
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Managing CTS 500 Hardware Set up
• CTS 500 32” Troubleshootin g, page 4 -49
• Where to Go Next, page 4-49
Managing CTS 500 Hardware Setup
You can manage and test the following Cisco TelePresence System componen ts:
• Managing Displays, pa ge 4-3
• Testing Cameras, pa ge 4 -6
• Testing Speakers, page 4-2 2
• Testing Microphones, page 4-24
• Testing Presentation Devices, page 4-26
• Testing Other Devices, page 4-33
Before You Begin
Before you begin tes ting a nd tro uble shoo ting y our sy stem , ch ec k the syste m di spla ys. A ll of t he
Cisco TelePresence System Administration interface Hardware Setup features require the use of the
displays in the meeting room. Therefore, we recommend the following:
Chapter 4 Troubleshooting the CTS 500
1. Verify that the displays work by using the Hardware Setup > Displ ays tests in this section.
2. If the displays are s howing the correct images, you can proceed to testing the ca meras, spe akers, an d
microphones, as ne ed ed.
Note Yo u must t est th e speakers be fore testing t he m icr oph ones b eca use t he m icr oph one t est d ep ends o n
speakers that are functi oning pro perl y. See the “Testing Speakers” section on page 4-22.
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Chapter 4 Troubleshooting the CTS 500
Figure 4-1 shows the Cisco TelePresence System administration tools available to assist you with
troubleshooting tasks.
Figure 4-1 Troubleshooting Window
Managing CTS 500 Hardware Setup
Managing Displays
A display is set up successfully when the color on the display has been adjusted for the lighting in the
meeting room.
Note Each display must be adjusted individually.
Use the information in the following sections to adjust the display for your system:
• Selecting the Light Level, page 4-3
• Adjusting Your Display, page 4-4
• Troubleshooting Displays, pa ge 4 -6
• Related Informati on , pa ge 4- 6
Selecting the Light Level
When adjusting the images on the CTS display screens, you must take the color temperature of the
ambient light in the room into consideration.
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Managing CTS 500 Hardware Set up
Sources of light in most rooms are produced by fluorescent fixtures or incandescent light bulbs that use
tungsten filaments. Each of thes e l ight sour ces, and t he a mount o f lig ht i n t erms of lume ns or wa tts,
produces a differ ent color temperature. This c olor temper ature is so metimes e xpressed usin g terms such
cool, warm, or daylight, but can be expressed more precisely in kelvins (K) as a numeric value.
The following temperatures can be selected for adjusting the image on the Cisco TelePresence display
screens:
• 3500 K
• 4000/4100 K (recomme nded)
• 5000 K
• 6500 K
• 7500 K
Tip In many cases, the color temperature is printed on the light bulb. If you are unable to ascertain the type
and color temp er at u re of l i gh t bulb s in the m e eti ng ro om, expe ri m en t w ith c ol or te mp er atur e s ett in g s
until the color and images on the display screen look lifelike.
Chapter 4 Troubleshooting the CTS 500
Tip It is OK to try a few different co lor temperatures to see what looks best in the room. Remember , the Color
T emperat ure setti ng only ef fe cts ho w the local particip ants see the displa y, it does not effect the way the
room looks to remote participants.
Adjusting Your Display
To adjust a display:
Step 1 Log in to the Cisco TelePresence System Administration interface.
Step 2 Choose Troubleshooting > Hardware Setup.
Step 3 Click the Displays radio button. A te s t i mag e ap pe ar s.
Step 4 Click Start in the T estin g box to start the adjustmen t process. The Current Color Temperature test screen
appears, as sh own in Fi gure 4-2.
Note Each display in t he m eeti ng room shou ld b e showing a se t of h orizont al grey ba rs a nd tha t displ ay' s
relative position. The current color temperature setting is displayed.
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Chapter 4 Troubleshooting the CTS 500
Figure 4-2 Color Temperature Test Screen
Managing CTS 500 Hardware Setup
Step 5 Select the color temperature of the lighting in the meeting room from the drop-down menu. The Apply
button is activated.
Step 6 Click Apply.
Step 7 Click Stop to stop the test.
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Managing CTS 500 Hardware Set up
Troubleshooting Displays
Use the information in Table 4-1 to troubleshoot ima ges on t he d ispl ays.
Table 4-1 Troubleshooting Displays
Problem Possible Cause Action
No image.
• Power cable is not plugged in.
• Power switch on the back of the
display is off.
The display has no i ma ge when you are
between calls.
Cable is not connec ted or is co nnecte d
to the wrong H DMI po rt i n t he d i splay
Check power connectio ns and sw it ches on
each display.
No image expected. Enable a display test
from the Web user interface to place the
displays in test mode.
Confirm that the HDM I cabl e i s plugg ed
into the Main input (white) and not the
Auxiliary input (orange).
Contact Cisco t ech ni cal su pport if yo u are
certain that the cabling is correct and po wer
is applied to the system, but no image is
seen on the display.
Chapter 4 Troubleshooting the CTS 500
Related Information
• For more information about setting up and testing displays, see the Cisco TelePresence System 500
• For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting
Testing Cameras
The cameras ar e set up succes sful ly wh en imag es ar e cen tered and in focus on the di spla y scree ns and
the white balance has been configured. The hardware setup software provides a camera Auto Adjust
feature and a way to use targets to fine-tune the camera’s focus.
Note You must use the camera Auto Adjust feature before you can auto focus the camera. See the “Auto
Adjusting the Camer a” se ctio n o n pag e 4-13.
See the Routing Power an d Si gnal Ca bles
section in the Cisco Te leP resence S yste m
500 Assembly, Use & Care, and Field
Replacement U n it Gu id e.
Assembly, Use & Care, and Field Replacement Unit Guide.
Guide on Cisco.com.
Use the information in the following sect ions to test and trou blesh oot the cam era for your system:
• Testing the CTS 500 Camera, page 4-7
• Troubleshooting Cameras, page 4 -21
• Related Informati on , pa ge 4- 21
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Note The camera hood comes off. It should be removed and left off until these procedures are complete.
Testing the CTS 500 Camera
The following sections describe how to set up the CTS 500 camera for testing:
• Removing the Camera Hood, page 4-7
• Setting up the Camera Targets, page 4-7
• Testing the Camera, page 4-7
• Auto Adjusting the Camera , page 4-13
• Focusing the Camera, page 4-1 6
• Saving Your Settings
• Reattachin g th e Ca mera H aze and Re pla cin g t h e Hood , p ag e 4- 20
Removing the Camera Hood
Managing CTS 500 Hardware Setup
Removing the camer a hood provid es ac cess to the zoom and focu s rin gs for the camera . The en tire
camera hood and sp ea ker c over attac hm ent co mes o ff in one p iec e. To remove the camera ho od.
Step 1 Pull the top of the hood towards you until that portio n of the hood sna ps open.
Step 2 Pull the bottom of the hood until the entire unit snaps off of the camera.
Setting up the Camera Targets
To set up the camera target:
Step 1 Prepare the large camera target and place it on the easel.
Step 2 Set the easel and large target in the position that the user will occupy. Use the distance measured from
the camera to the head of the user to position the target. If the distance is unknown, use 1.5 meters
(5 feet).
Testing the Camera
To set up the camera for testing.
Step 1 Log in to the Cisco TelePresence System Administration interface.
Step 2 Choose Troubleshooting > Hardware Setup.
Step 3 Click the Cameras radio button.
Step 4 Click Start. The display enters loopba ck mode . In loopba ck mode , the disp lay shows images fro m the
camera. The Camera Target testing options appear, as shown in Figure 4-3.
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Figure 4-3 Cameras Screen
Chapter 4 Troubleshooting the CTS 500
Step 5 Click Show Camera Target. A red + appears on the test screen, as shown in Figure 4-4.
Figure 4-4 Show Camera Target
Step 6
Step 7 Set the easel and large target in the position that the user will occupy. Use the distance measured from
Prepare the large camera target and place it on the easel.
the camera to the head of the user to position the target. If the distance is unknown, use 1.5 meters
(5 feet).
Note The user must be at least 4 feet (1. 2 meter s) away from the displa y for all CTS 500 insta llation s.
Figure 4-5 shows a pedestal st and- mount ed C TS 500 . Use the same m ethod f or al l type s o f CTS 50 0
installations.
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5 ft
(1.5 m)
Height
adjustment
knob
Easel
Large
target
Figure 4-5 Camera Target Placement
Managing CTS 500 Hardware Setup
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Step 8
Raise or lower the CTS 500 so that the green rectangle that displays on the screen is at the approximate
eye level of the CTS 500 user.
Note If you have a wall-mounted C TS 500, ski p th is st ep.
Use the following guidelines when raising and lowering the stand (see Figure 4-6 and Figure 4-7):
• Do not grasp th e l ight ref lec tor, or any part of t he CT S 5 00 but the m onit or.
• Use two hands.
• Do not lift using only one side.
• Apply equal pres sure f rom e a ch si de.
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Figure 4-6 Height Adjustment Guidelines—Pedestal Stand-Mounted CTS-500
Chapter 4 Troubleshooting the CTS 500
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Figure 4-7 Height Adjustment Guidelines—Table Stand-Mounted CTS 500
Managing CTS 500 Hardware Setup
Note If the user is available, use them to position the CTS 500. If the user is not available, or if the
CTS 500 will be used by multiple people, use an average eye level height.
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Red plus
sign within
black cross
Green
rectangle
Note curved
lines touching
screen border
Tip If you have a pedestal stand-mou nted CTS 5 00 and app lied the height sticker, you can use it to choose
an approximate height. For more information about the height sticker, see the “Assembling a Pedestal
Stand-Mounted CTS 500” chapter in the Cisco TelePresence System 500 Assembly, Use & Care, and
Field Replaceable Unit Guid e.
Step 9 Position the easel so the black plus sign (+) of the target is in the same position as the red plus sign
(+) on the display.
Step 10 Adjust the came ra so th at th e red + is centered on the white target and the hash marks at each side are
aligned to the top of the table.
Tip Y ou can raise and lower the large target by adjusting the legs of the easel or move the target slightly from
side to side. Howev er , do not move the easel from th e position that the user will occupy. If possible, move
the camera to accommodate the position of the easel.
Figure 4-8 shows a camera correctly adjusted.
Chapter 4 Troubleshooting the CTS 500
Figure 4-8 Camera Adjustm ent
Step 11
Loosen the thumbscrew on the camera and twist the zoom ring on the lens until the curved lines on the
left and right a re j ust touc hing the le ft a nd rig ht b ord er s o f th e scr ee n. M ake su re the bl ack plus si gn
(+) is still in the same position as the red plus sign (+). Tighten the thumbscrew when the adjustment is
complete.
See Figure 4-8 for an example of correct zoom adjustment.
Step 12 Click Remove Camera Target to stop the test.
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Auto Adjusting the Camera
To tune the camera for brightness, color balance, and distance complete the steps in the following
sections:
• Fixed Artificial Lighting, page 4-13
• Outside Lighting, page 4-15
• Understanding Camera Setu p Choices for Room Lighting , page 4-16
Note For more information about room lighting, see the “Testing the CTS 500 Cam era ” sec tion on
Fixed Artificial Lighting
If the room uses fixed artificial lighting:
Step 1 Click the Disable radio button for the following:
• Camera Auto Bright ness
Managing CTS 500 Hardware Setup
page 4-7.
• Camera Auto Color Balanc e
Step 2 Click Setup. A selection of op tions ap pear, as shown in Fi gure 4-9 .
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Figure 4-9 Camera Adjustment Options
Chapter 4 Troubleshooting the CTS 500
4-14
Step 3
Click Auto Adjust to automatically adjust the lighting and color balance.
Note Make sure that the large target is still in place and that nothing is between the large target and
the camera.
The camera calibrates and saves the settings. This process takes approximately 20 seconds.
Note If the test fails, you may need to add more light to the room.
Step 4 Click Show Focus Target. Red and green targets appear on the test screen, as shown in Figure 4-10.
Note To remove the targets, click Hide Focus Target.
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Figure 4-10 Show Focus Target
Managing CTS 500 Hardware Setup
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Step 5
With both white targets set up, adjust the camera focus so that the long red and green line are the same
length.
Step 6 Click Done when you are finished maki ng a djus tm ent s.
Step 7 If you require furthe r adjustments to the room brightness, click the Enable radio button for the Camera
Auto Brightness and Camera Auto Color Balance choices, then select a choice from the Luminance
drop-down list until the brightness and contrast are at acceptable levels.
Outside Lighting
If the room us es ou tsid e l ight ing, or h as any o the r con di tio ns th at co uld ca use vari able room l igh tin g:
Step 1 Click the Enable radio button for the following:
• Camera Auto Bright ness
• Camera Auto Color Balanc e
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Note Auto Color Balan ce can pro duce un desi rabl e result s if t he c olo rs o f the walls in y our r oom a re
Step 2 To make additional adjustments to the camera brightness and contrast levels, select a choice from the
Luminance drop-down list.
Step 3 In the 50 Hz Flicker Reduction field, click the Disable radio button.
Note If you are in country that us es a 50 Hertz (Hz) power frequency (a country other than the USA,
Chapter 4 Troubleshooting the CTS 500
not white or gray.
Canada or Mexico) and th er e i s a noticeable flicker o n th e scr ee n, click the Enable radio button
in this field. If you enable the flicker reduction feature, the flicker is reduced or eliminated, but
the image quality is reduced. To eliminate the flicker at its source, you can use an electronic
ballast instead of a magnet ballast for the fluorescent lights at your installation. After you change
the ballast for the fluorescent lights, you can click the Disable radio button in the 50 Hz Flicker
Reduction field.
Focusing the Camera
Understanding Camera Setup Choices for Room Lighting
If your room has windows that contribute a significant amount of natural light, you can set your CTS to
automatically compensate for variable lighting conditions. This compensation is an average adjustment
and will not be as accurate as the color settings you select for a room that uses fixed, artificial room
lighting.
Ta ble 4-2 contains recommendations for de sirable di splay an d camera settings w hen you set up the
display and camera. See the “Testing the CTS 500 Camera” secti on on page 4-7 for mor e informa tion.
Table 4-2 Room Configuration and Camera Setup Choices
Camera Auto Brightness and
Physical Room Configuration
Camera Auto Color Balance Setup Choices
No windows Disable
• One window
• Two adjacent wind ows (co rner office
Enable
configuration)
• Two opposing windows
• Windows on three sides
• Windows on four sides
The CTS 500 camera has vertical height, zoom, and focus adjustments. Adjust the camera using the
following guidelines:
• Using the camera test images that display on the screen, adjust the camera vertical height to set the
eye level of the user at 70 percent of the total vertical height of the screen.
• Using the large an d small (far and near) target s that you set up in Setting up the Camera Targets,
adjust the camera focus.
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To focus the camera:
Step 1 Adjust the Focu s D is tan ce u si ng t he se guid el ine s :
• If the user is 1.2 meters to 1.5 meters (4 to 5 feet) away from the display, click 4 feet.
• If the user i s farthe r t ha n 1.5 met ers (5 fe et) away, click 6 feet.
Step 2 Click Apply.
Step 3 Click Show Focus Targets.
Step 4 Reposition the targets by completing the following steps:
a. Lean the large target against a chair or other surface so that it is taller than it is wide.
b. Move the large target 6 to 8 feet (1.8288 to 2.4384 meters) from the camera so that the red box
encloses some of the patterns on the large ta rget when you vie w the display, as shown in Figure 4-11.
c. Use the easel to support the small target, as shown in Figure 4-11.
d. Place the small target approxim atel y 0.9 me ter s (3 fe et) in fr ont of the cam era so that the gree n bo x
encloses some of the patterns on the small target when you view the display, as shown in
Figure 4-12.
Managing CTS 500 Hardware Setup
Note Make that there are no objects between the targets and the camera.
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Figure 4-11 Setting Up Focus Targets
Large
target
Small
target
Chapter 4 Troubleshooting the CTS 500
5 ft
(1.5 m)
3 ft
(0.9 m)
Easel
205019
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Red
rectangle
Green
rectangle
Large
target
Small
target
Figure 4-12 Setting Up Focus Targets and Aligning Horizontal Bars
Managing CTS 500 Hardware Setup
Step 5
Step 6 Twist the focus rin g clockw ise unt il the red an d gree n horizont al bar s on the bott om of the scr een are
Loosen the thumbscrew on the lens focus ring .
reduced to very short lengths on the left.
Step 7 Twist the focus ring counter-clockwise until the red and green bars extend all the way to the right.
Step 8 Continue to twist the focus ring until the red and green bars are approximately the same length. See
Figure 4-12 to view the approxima te horiz ontal bar alignm ent . When the ba rs are ro ughly the same
length, the camera is focused.
Note The red and green bar s do not have to be exactly the same l ength. G et them as close as you can.
Step 9 Without moving the focus ring, tighten its thumbscrew.
Step 10 Click Done.
Step 11 Click Stop to stop the test.
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1
Saving Your Settings
When you have configured all your settings :
Step 1 Click Apply to register new or modified settings.
Step 2 Click Reset to restore the original settings.
For more information about testing and troubleshooting the CTS 500 camera, see the Setting Up the
Cameras section in the First-Time Setup chapter o f the Cisco TelePr esence System 500 Assembly, Use &
Care, and Field Replaceable Unit Gui de.
Reattaching the Camera Haze and Replacing the Hood
Step 1 Attach the came ra h aze co v e r to the f ront of th e cam era le ns. The haze co v er is the co v er wit h the sq uare
edges that goes over the lens as shown in Figure 4-13.
Step 2 Snap the camera hood bac k into plac e.
Chapter 4 Troubleshooting the CTS 500
Figure 4-13 Attaching Camera Haze Cover Camera Lens
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Managing CTS 500 Hardware Setup
Troubleshooting Cameras
Use the information in Table 4-3 to troubleshoot cameras.
Table 4-3 Troubleshooting Cameras
Problem Possible Cause Action
Image not positioned correctly. Camera is not aligned correctly. Adjust and focus the camera using the targets.
Image colors are incorrect.
No image.
Camera top-to-bottom switching
discontinuity.
• Video cable is o nly partially
connected.
• Color settings are not
correct.
• Lens cap is in place.
• Camera is not pl ugg ed in or
is plugged in incorrectly.
Camera or displ ay i s b roken. Contact Cisco technical support if yo u are cer tain th at
Image may take up to 1 second to
normalize when the camera
switches to the active speaker.
• Tug on the plug to see if it is fully plugged in.
• See the Routing Power and Signal Ca bles section
in the C is co TelePresence System 500 Assem bly,
Use & Care, and Field Replacement Unit Guide.
• Remove the lens cap.
• Check power connections an d s witc hes on e ach
display.
• V erify that the video and Ethernet cables from each
camera are plugged into the correct connectors on
their respective codecs.
the cabling is correct, power is applied, and a display
and camera te st ha s been ru n, but n o i m ag e i s s een o n
the displa y.
This is normal DSP be havior. Can also occur du ring
audio addin. Contact Cisco techni cal support .
Related Information
For more information about setting up and testing cameras, see the Cisco TelePresence System 500
Assembly, Use & Care, and Field Replacement Unit Guide.
For more system troubleshooting informa tion, see t he Cisco TelePresence System Troubleshooting
Guide on Cisco.com.
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Testing Speakers
The speakers are set up successf ully wh en sound can be heard cl early fr om each one . When runni ng a
test, you can choose whether to cycle through the speakers automatically or manually.
Use the information in the following sections to test the speakers for your system:
• Testing the Speakers, page 4-22
• Troubleshooting Speakers, page 4-2 3
• Related Informati on , pa ge 4- 23
Testing the Speakers
To test the speakers:
Step 1 Log in to the Cisco TelePresence System Administration interface.
Step 2 Choose Troubleshooting > Hardware Setup
Step 3 Click the Speakers radio button.
Chapter 4 Troubleshooting the CTS 500
Step 4 Click Start to begin the speaker test. The speaker test screen appears, as shown in Figure 4-14
Figure 4-14 Speaker Test Screen
Step 5
Step 6 Click Manually Step Through Speakers to test sound on each speaker. The Next Speaker button is
Click Cycle Through Speakers to have sound cycled automatically for 5 seconds on each speaker.
activated.
Step 7 Click Next Speaker to progress to the next sp eaker.
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Step 8 Click Stop to end testing.
Troubleshooting Speakers
Use the information in Table 4-4 to troubleshoot speakers.
Table 4-4 Troubleshooting Speakers
Problem Possible Cause Possible Solution
No sound is h eard . Sp eaker c abl e is no t c onn ec ted
or is only partially connected.
Sound is not sync hro niz ed wi th
— Contact Cisco technical support .
video.
Choppy audio during
double-talk (when both sides are
talking simultaneous ly).
Audio Echo Cancelle r (AEC)
very briefly mist akes on e of t he
speech patterns for noise and
cancels it, resulting in choppy
audio.
• The audio from the remote
side is slightly attenuated
before it is played out the of
the speaker.
• The echo cancellation
feature removes some of the
sound from the tal kers
during the double talk.
• Check that the red and black pronged ends of the
speaker cable are securely fastened under their
corresponding conn ec tor s on th e speaker.
• Check that the speaker cable is plugged into the
correct receptor on t he prim ary code c.
• Tug on the plug to see if it is fully plugged in. Push
the plug in firmly until a click is heard.
Check whether there has been a change in the echo path
(someone has moved the speaker or microphon e, or
maybe a laptop d irec tly in fron t of a m ic) . Ot her wise ,
this is expected behavior. The existing filter parameters
should be enough t o can cel ou t the sound f rom the
speaker. However, during double-tal k, e ch o
cancellation will always remove some sound from the
talker.
Managing CTS 500 Hardware Setup
Related Information
For more information about setting up and testing speakers, see the Cisco TelePresence System 500
Assembly, Use & Care, and Field Replacement Unit Guide.
For more system troubleshooting informa tion, see t he Cisco TelePresence System Troubleshooting
Guide on Cisco.com.
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Testing Microphones
The microphones are set up successfully when each microphone registers sound. You must supply sound
at each microphone to complete this test.
Note The number of audio meter s that ar e shown on the test screen is determi ned by the numbe r of
microphones that have been configured in Cisco Unified CM and th e version of Ci sco Un ified C M tha t
you are running.
The Microphone Troubleshooting screen displ ays the num ber of microp hones available for testing :
• CTS 500—1 microphone with a single audio me ter displaye d on a single test scre en.
Testing Microphones
Go to the following sections to test microphones:
• Testing Microphones on the CTS 50 0, page 4-24
• Troubleshooting Microphones, pa ge 4 -25
• Related Informati on , pa ge 4- 26
Chapter 4 Troubleshooting the CTS 500
Testing Microphones on the CTS 500
To test microphone s o n th e CT S 50 0:
Step 1 Log in to the Cisco TelePresence System Administration interface.
Step 2 Choose Troubleshooting > Hardware Setup.
Step 3 Click the Microphones radio button.
Step 4 Click Start in the Testing box to begin the test.
Step 5 Lightly tap each mi crophone and watch the audio meter on the corre s ponding display screen to see that
sound registers.
Step 6 Click Stop to end the test.
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Troubleshooting Microphones
Use the information in Table 4-5 to troubleshoot microphones.
Table 4-5 Troubleshooting Microphones
Problem Possible Cause Possible Solution
Sound is muffled. Something near or on the
microphone is distor ting the
sound.
No sound registers. Microphone cable is not
connected or is only partially
connected.
• Move objects away from the microphon e.
• Confirm the laptop is not open and i n- betwe en the
user and the micr oph one
• Check that the system is plugged in and power is
on.
• Check that the microphone plug is firmly seated in
the correct connector on the primary codec.
• Check that the mute light on each micro phone is lit.
An unlit light in di cat es t hat the m icr opho ne i s not
plugged in.
Managing CTS 500 Hardware Setup
Microphone icon with red pipe
displays.
• Microphone is not
connected.
• One of the microphones is
unplugged.
• Lightly tap the microphone to see if sound
registers.
• Contact Cisco technical supp ort if you ar e certain
that the cabling is co rrect and power is applie d to
the system, but no sound registers on the
microphone.
Check that the microphone is pr operly plug ged in.
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Table 4-5 Troubleshooting Microphon es (co ntinued)
Problem Possible Cause Possible Solution
Sound is hollow and echoes. Room is not acoustically treated
or has many hard su rface s.
Choppy audio during
double-talk (when both sides are
talking simultaneous ly).
Audio Echo Cancelle r (AEC)
very briefly mist akes on e of t he
speech patterns for noise and
cancels it, resulting in choppy
audio.
• The audio from the remote
side is slightly attenuated
before it is played out the of
the speaker.
• The echo cancellation
feature removes some of the
sound from the tal kers
during the double talk.
• Adjust the position of the CT S 5 00.
• Add acoustic treatment to the walls and windows in
the room
Check whether t here h as be en a chan ge in th e echo path
(someone has moved the speaker or microphon e, or
maybe a laptop d irec tly in fron t of a m ic) . Ot her wise ,
this is expected behavior. The existing filter parameters
should be enough t o can cel ou t the sound f rom the
speaker. However, during double-tal k, e ch o
cancellation will always remove some sound from the
talker.
Chapter 4 Troubleshooting the CTS 500
Related Information
For more information about setting up and testing displays, see the Cisco TelePresence System 500
Assembly, Use & Care, and Field Replacement Unit Guide.
For more system troubleshooting informatio n, see the Cisco TelePresence System Troubleshooting
Guide on Cisco.com.
Testing Presentation Devices
The output for presenta tions is handl ed by alterna te displa ys, projecto rs, alte rnate devices, or LCDs.
Input one of th ese d evices ca n b e de livered thro ugh a Video Graphics Arr ay (VGA) in put device (such
as a laptop co mp uter ) or thro ugh a d ocume nt ca me ra.
Note Yo u shou ld r un this test on ly if yo u h ave presentat ion d ispl ay d evices insta lled.
Ta ble 4-6 contains supported presentation devices listed by system.
Table 4-6 Supported Presentation Devices
Presentation Device
Included in Cisco TelePresence System
Alternate Display
Document Camera
—
— • CTS 500
Optional in Cisco TelePresence System
•
CTS 500
This section contains the following information:
• Checking External Prese ntation Devices, page 4-27
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• Checking the Test Pattern, page 4-28
• Checking the VGA, page 4-29
• Checking the Document Came ra, page 4 -30
• Resetting the Projec tor, page 4-3 1
• Troubleshooting Presentation D evices, pa ge 4-3 1
• Related Informati on , pa ge 4- 33
Checking External Presentation Devices
The alternate display is set up successfully when the test pattern is displayed on the projection surface
in the meeting room while running the test.
Tip When troubleshooting presentation devices, start with the alternate display test pattern to see if it is set
up correctly and then proceed through VGA and document camera input tests as necessary.
By default, presentations are displayed as presentation-in-picture (PiP) on the main display screen. You
can optionally add an external prese ntatio n display screen that displays th e present atio n instead o f
displaying it as PiP. This external display is attached to the External Presentation Display HD video
connection o n th e co dec. S ee th e C isco TelePresence System 500 Assembly, Use & Care, and
Field-Replaceable Unit Guid e for mor e informa tion.
Managing CTS 500 Hardware Setup
Note If the video works fo r a few minu tes an d th en stop s worki ng , your p resen t ation device mi gh t use an
unsupported video pro toco l. To see the list of displ ays tha t t he CTS 500 supports, se e t he re lea se note s
for your CTS s oftwa re versi o n o n C isco .co m.
A PiP softkey will be displayed on the phone only if a PiP is active. Pip is not available for audio-only
calls.
Procedure
To test an external presentation device:
Step 1 Log in to the Cisco TelePresence System Administration interface.
Step 2 Choose Troubleshooting > Hardware Setup.
Step 3 Click Presentation Devices . The presentation devices test screen appears, as shown in Figure 4-15.
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Figure 4-15 Presentation Devices Test Screen
Chapter 4 Troubleshooting the CTS 500
Proceed to the following sections to test presentation devices:
• Checking the Test Pattern, page 4-28
• Checking the VGA, page 4-29
• Checking the Document Came ra, page 4-30.
Checking the Test Pattern
To check the test pattern:
Step 1 Choose Troubleshooting > Hardware Setup.
Step 2 Click Start to begin the test. I n Pr esent at ion Sour ce w ind ow, the Test Pattern radio button is selected
by default.
Step 3 Click Test. The test patte rn displays, as shown in Figure 4-16.
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