Cisco CSS5 SSL K9 - Syst. CSS11500 SSL MODULE Hardware Installation Manual

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Cisco 11500 Series Content Services Switch Hardware Installation Guide

S o f t w a r e Ve r s i o n 7. 4 0 a n d 7. 5 0 March 2005

Corporate Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 526-4100

Customer Order Number: DOC-7816421= Text Part Number: 78-16421-01

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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television communications at your own expense.

You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures:

• Turn the television or radio antenna until the interference stops.

• Move the equipment to one side or the other of the television or radio.

• Move the equipment farther away from the television or radio.

• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses.)

Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Pack e t , PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, StrataView Plus, TeleRouter, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0502R)

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Preface xv

Audience xvi

How to Use This Guide xvi

Related Documentation

In addition to this document, the CSS documentation set includes the following:

Document Title Description

Preface

Release Note for the Cisco 11500 Series Content Services Switch

Cisco Content Services Switch Getting Started Guide

Provides information on operating considerations, caveats, and CLI commands for the Cisco 11500 series CSS.

This guide describes how to perform initial administration and configuration tasks on the CSS, including:

• Booting the CSS for the first time and a routine

basis, and logging in to the CSS

• Configuring the username and password,

Ethernet management port, static IP routes, and the date and time

• Configuring DNS server for hostname

resolution

• Configuring sticky cookies with a sticky

overview and advanced load-balancing method using cookies

• Finding information in the CSS documentation

with a task list

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• Troubleshooting the boot process

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Preface

Related Documentation

Document Title Description

Cisco Content Services Switch Administration Guide

Cisco Content Services Switch Routing and Bridging Configuration Guide

This guide describes how to perform administrative tasks on the CSS, including upgrading your CSS software and configuring the following:

• Logging, including displaying log messages

and interpreting sys.log messages

• User profile and CSS parameters

• SNMP

• RMON

• XML documents to configure the CSS

• CSS scripting language

• Offline Diagnostic Monitor (Offline DM)

This guide describes how to perform routing and bridging configuration tasks on the CSS, including:

• Management ports, interfaces, and circuits

• Spanning-tree bridging

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• Address Resolution Protocol (ARP)

• Routing Information Protocol (RIP)

• Internet Protocol (IP)

• Open Shortest Path First (OSPF) protocol

• Cisco Discovery Protocol (CDP)

• Dynamic Host Configuration Protocol (DHCP)

relay agent

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Related Documentation

Preface

Document Title Description

Cisco Content Services Switch Content Load-Balancing Configuration Guide

This guide describes how to perform CSS content load-balancing configuration tasks, including:

• Flow and port mapping

• Services

• Service, global, and script keepalives

• Source groups

• Loads for services

• Server/Application State Protocol (SASP)

• Dynamic Feedback Protocol (DFP)

• Owners

• Content rules

• Sticky parameters

• HTTP header load balancing

• Content caching

• Content replication

Cisco Content Services Switch Global Server Load-Balancing

This guide describes how to perform CSS global load-balancing configuration tasks, including:

• Domain Name System (DNS)

Configuration Guide

• DNS Sticky

• Content Routing Agent

• Client-Side Accelerator

• Network proximity

Cisco Content Services Switch Redundancy Configuration Guide

Cisco 11500 Series Content Services Switch Hardware Installation Guide

This guide describes how to perform CSS redundancy configuration tasks, including:

• VIP and virtual interface redundancy

• Adaptive session redundancy

• Box-to-box redundancy

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Preface

Related Documentation

Document Title Description

Cisco Content Services Switch Security Configuration Guide

Cisco Content Services Switch SSL Configuration Guide

Cisco Content Services Switch Command Reference

This guide describes how to perform CSS security configuration tasks, including:

• Controlling access to the CSS

• Secure Shell Daemon protocol

• Radius

• TAC ACS +

• Firewall load balancing

This guide describes how to perform CSS SSL configuration tasks, including:

• SSL certificate and keys

• SSL termination

• Back-end SSL

• SSL initiation

This reference provides an alphabetical list of all CLI commands including syntax, options, and related commands.

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Cisco Content Services Switch Device Management User’s Guide

Cisco 11500 Series Content Services Switch Hardware Installation Guide

This guide explains how to use the Device Management user interface, an HTML-based Web-based application that you use to configure and manage your CSS.

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Symbols and Conventions

This guide uses the following symbols and conventions to emphasize certain information.

Caution A caution means that a specific action you take could cause a loss of data or

adversely impact use of the equipment.

Note A note provides important related information, reminders, and recommendations.

Preface

Warning

A warning describes a specific action that could cause either physical harm to you or damage to the equipment.

Bold text indicates a command in a paragraph.

Courier text indicates text that appears in a command line, including the CLI

prompt.

Courier bold text indicates commands and text you enter in a command line.

Italics text indicates the first occurrence of a new term, book title, and emphasized text.

1. A numbered list indicates that the order of the list items is important. a. An alphabetical list indicates that the order of the secondary list items is

important.

• A bulleted list indicates that the order of the list topics is unimportant.

–

An indented list indicates that the order of the list subtopics is unimportant.

Before you install, configure, or perform maintenance on the CSS, review the documentation for the procedure you are about to perform, paying special attention to the safety warnings. If you need translations of the safety warnings, refer to the Appendix D, Regulatory Compliance and Safety Information for the

Cisco 11500 Series Content Services Switch.

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Preface

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

Obtaining Documentation

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation DVD

Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit.

Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.

Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Cisco Marketplace:

http://www.cisco.com/go/marketplace/

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Documentation Feedback

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

• Registered Cisco.com users (Cisco direct customers) can order Cisco product

documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

• Nonregistered Cisco.com users can order documentation through a local

account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).

Preface

Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems Attn: Customer Document Ordering 170 West Tasman Drive San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.ht ml

From this site, you can perform these tasks:

• Report security vulnerabilities in Cisco products.

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Preface

• Obtain assistance with security incidents that involve Cisco products.

• Register to receive security information from Cisco.

A current list of security advisories and notices for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

Cisco Product Security Overview

• Emergencies— security-alert@cisco.com

• Nonemergencies— psirt@cisco.com

Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to

encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:

http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&ex act=on

In an emergency, you can also reach PSIRT by telephone:

• 1 877 228-7302

• 1 408 525-6532

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Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:

Preface

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial

number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Too ls &

Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool

offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

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Preface

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

Obtaining Technical Assistance

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227) EMEA: +32 2 704 55 55 USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

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Preface

Obtaining Additional Publications and Information

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

• Cisco Marketplace provides a variety of Cisco books, reference guides, and

logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

• Cisco Press publishes a wide range of general networking, training and

certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

• Packet magazine is the Cisco Systems technical user magazine for

maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

• iQ Magazine is the quarterly publication from Cisco Systems designed to

help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

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Preface

Obtaining Additional Publications and Information

• Internet Protocol Journal is a quarterly journal published by Cisco Systems

for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

• World-class networking training is available from Cisco. You can view

current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html

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Obtaining Additional Publications and Information

Preface

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Warning

CHAPTER

Unpacking and Installing the CSS

This chapter describes how to unpack and install the CSS as a free-standing or rack-mounted unit.

This is a class A product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures.

This chapter contains the following sections:

• Site Requirements

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• Safety Guidelines

• Required Tools and Equipment

• Shipment Contents

• Unpacking the CSS

• If the Product is Damaged

• Preinstallation Requirements

• Installing the CSS 11501

• Installing the CSS 11503

• Installing the CSS 11506

• Installing a CSS Module

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Site Requirements

Note For information on installing a replacement component in the CSS (such as a

replacement PCMCIA disk or a power supply), refer to the reference sheet included with the component.

Site Requirements

Before you select an installation site for the CSS, read the electrical, environmental, and physical requirements as described in Appendix A,

Specifications.

Safety Guidelines

Chapter 1 Unpacking and Installing the CSS

When you install the CSS, observe all of the caution and warning statements in the installation procedures. For warning translations, refer to Appendix D,

Regulatory Compliance and Safety Information for the Cisco 11500 Series Content Services Switch.

Read the following guidelines to help ensure your safety and protect the equipment. These guidelines may not cover all potentially hazardous situations you may encounter during system installation, so be alert.

• The installation of your CSS must comply with national and local electrical

codes. In the United States, this means the National Fire Protection Association (NFPA) 70, United States National Electrical Code. In Canada, Canadian Electrical Code, part I, CC22.1. In other countries, International Electrotechnical Commission (IEC) 364, part 1 through part 7.

• Keep tools and chassis components away from walk areas.

• Do not wear loose clothing, jewelry (including rings and chains), or other

items that could get caught in the chassis.

• The AC-powered CSS ships with a three-wire AC electrical grounding-type

plug, which only fits into a grounding-type power outlet. This is a safety feature. Ensure the equipment grounding is in compliance with local and national electrical codes.

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Chapter 1 Unpacking and Installing the CSS

• The DC-powered CSS 11503 and CSS 11506 are not shipped with the wiring

required to connect to the DC source. You must provide input, return, and earth (grounding) wiring at the site (refer to Chapter 2, Cabling and

Troubleshooting the CSS), and install and protect the wiring in accordance

with local and national wiring regulations.

• The CSS operates safely when it is used in accordance with its marked

electrical ratings and product usage instructions.

Safety Guidelines

Warning

Only trained and qualified personnel should be allowed to install or replace this equipment.

Chassis-Lifting Guidelines for the CSS 11503 and CSS 11506

The fully-configured CSS 11503 weighs approximately 34 pounds. The fully-configured CSS 11506 weighs approximately 58 pounds. The chassis is not intended to be moved frequently. Before you install the CSS, ensure that your site is properly prepared; by doing so, you can avoid moving the chassis later to accommodate power sources and network connections.

When lifting either the CSS 11503 or CSS 11506 chassis, follow these guidelines:

• Two or more people are required to lift the CSS 11506 chassis (as described

in the procedure at the end of this section). Never attempt to lift the chassis by yourself. Because of the size and weight of the chassis, use at least two people to safely lift and move it; by doing so, you can avoid causing injury or damaging the equipment.

• When lifting a chassis, ensure that your footing is solid, and balance the

weight of the chassis between your feet.

• Lift the chassis slowly; never move suddenly or twist your body as you lift.

• Keep your back straight and lift the chassis with your legs, not your back. If

you must bend down to lift the chassis, bend at the knees, not at the waist, to reduce the strain on your back muscles.

• If you remove the fan assembly and power modules to lighten the chassis, be

sure to provide anti-static mats or bags to protect the removed components. Be careful when you remove the power modules—they are heavy.

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Safety Guidelines

Chapter 1 Unpacking and Installing the CSS

• Cisco Systems recommends that you leave line cards installed in the chassis.

Removing line cards greatly increases the chances of damage to the chassis or components, and introduces the possibility that you will unintentionally change the configuration.

• Always disconnect all external cables before lifting or moving the chassis.

Warning

Two people are required to lift the CSS 11506 chassis. To prevent injury, keep your back straight and lift with your legs, not your back.

To safely lift the CSS 11506 chassis, perform the following steps:

1. Stand on one side of the chassis and tell your helper to stand on the other side.

2. Place one hand under the front or side of the chassis, and tell your helper to

3. With the other hand, grasp the top-rear of the chassis and carefully lift the

Electrical Safety

Follow these basic guidelines when you are working with any electrical equipment:

• Before you begin any procedures requiring access to the chassis interior,

do the same.

chassis.

locate the emergency power-off switch for the room in which you are working.

• Disconnect all power and external cables before installing or removing a

chassis.

• Do not work alone when potentially hazardous conditions exist.

• Never assume that power has been disconnected from a circuit; always check.

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Chapter 1 Unpacking and Installing the CSS

• Do not perform any action that creates a potential hazard to people or makes

the equipment unsafe. Never install equipment that appears damaged.

• Carefully examine your work area for possible hazards such as moist floors,

ungrounded power extension cables, and missing safety grounds.

Use the following guidelines when you work with any equipment that is connected to telephone wiring or other network cabling, even if that equipment is disconnected from its power source.

• Never install telephone wiring during a lightning storm.

• Never install a telephone jack in a wet location unless the jack is specifically

designed for wet locations.

• Never touch uninsulated telephone wires or terminals unless the telephone

line has been disconnected at the network interface.

• Use caution when installing or modifying telephone lines.

Safety Guidelines

Warning

Do not work on the system or connect or disconnect cables during periods of lightning activity.

Before you work on equipment that is connected to power lines, remove jewelry (including rings, necklaces, and watches). Metal objects will heat up when connected to power and ground and the heat can cause serious burns or weld the metal object to the terminals.

Read the installation instructions before you connect the system to its power source.

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Chapter 1 Unpacking and Installing the CSS

Safety Guidelines

Specifications for Cisco 11500 Series Power Supplies

Table 1-1 describes the CSS 11501, CSS 11503, and CSS 11506 AC electrical

specifications.

Table 1-1 AC Electrical Specifications

AC Specification CSS 11501 CSS 11503 CSS 11506

Input Voltage AC 100 to 240 VAC

50 to 60 Hz

Current AC (max@

1.6 Amps 5 Amps 9 Amps

100 to 240 VAC 50 to 60 Hz

100 VAC)

Power Consumption

150VA 430VA 860VA

(maximum)

Heat Dissipation 512 BTU/hr 1468 BTU/hr 2936 BTU/hr

Table 1-2 describes the CSS 11503 and CSS 11506 DC electrical specifications.

Table 1-2 DC Electrical Specifications

DC Specification CSS 11503 CSS 11506

Voltage DC -48.0 to -60.0 VDC -48.0 to -60.0 VDC

Current DC (maximum) 9 Amps 18 Amps

Power Consumption

430VA 860VA

(maximum)

Heat Dissipation 1468 BTU/hr 2936 BTU/hr

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Chapter 1 Unpacking and Installing the CSS

Power Guidelines for DC Systems (CSS 11503 and CSS 11506)

The DC-input power supply allows the CSS 11503 and CSS 11506 to operate at –48 VDC nominal in North America and at –48 VDC or –60 VDC in Europe.

See Tabl e 1-2 for system power specifications, including input voltage and operating frequency ranges.

Required Tools and Equipment

Warning

Incorporate a readily accessible 2-poled disconnect device into the fixed wiring.

Follow your local and national electrical codes for DC wiring.

Required Tools and Equipment

To install the CSS hardware, you need the following tools and equipment:

• A #1 Phillips-head screwdriver

• An anti-static wrist strap, provided in the CSS accessory kit

• A hand lift (recommended) for lifting the CSS chassis into the equipment

rack

Once you complete the installation, you need a console terminal (or equivalent) that runs at 9600 baud to enter console commands (refer to Chapter 2, Cabling and

Troubleshooting the CSS).

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Shipment Contents

The CSS shipment contains the following items, except where noted:

• Content Services Switch

• Anti-static wrist strap

• Four rubber feet (CSS 11501 and CSS 11503 only)

• Mounting brackets and hardware (installed on the CSS 11506)

• RJ-45 to female 25-pin sub-d connector

• RJ-45 to female 9-pin sub-d connector

• RJ-45 console cable

• Cisco 11500 Series Content Services Switch Hardware Installation Guide

• Standard software license key. If you ordered the Enhanced feature set or the

Secure Management option (which include the Secure Shell Host option and

SSL strong encryption for the Device Management software), additional

Claim Certificates will be included in the accessory kit.

Chapter 1 Unpacking and Installing the CSS

Note If you cannot locate the Standard software license key or a license key

Claim Certificate in the accessory kit, call the Cisco Licensing department in the Technical Assistance Center at (800) 553-2447 or email them at licensing@cisco.com.

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Chapter 1 Unpacking and Installing the CSS

Unpacking the CSS

The CSS is shipped in a protective shipping carton. The CSS 11501 is shipped as a self-contained chassis; no components can be added or removed.The CSS 11503 and CSS 11506 contains the power supply, fan unit, Switch Module (SM), Switch Control Module (SCM), and all ordered I/O modules (IOMs) preinstalled.

This section describes:

• Unpacking the CSS 11501

• Unpacking the CSS 11503 or CSS 11506

• If the Product is Damaged

Unpacking the CSS 11501

Unpacking the CSS

To unpack the CSS 11501:

1. Remove the CSS 11501 accessories from the shipping carton. Save the

packing materials in case you need to repack the CSS later.

2. Check the configuration of the CSS 11501 and the accessories against the

items listed on the packing slip. Report any discrepancies as described in “If

the Product is Damaged” section.

3. To install the CSS 11501, go to the “Preinstallation Requirements” section.

Unpacking the CSS 11503 or CSS 11506

Due to the size and weight of a CSS 11503 or CSS 11506, move it to the installation site before unpacking it from the shipping carton.

To unpack the CSS 11503 or CSS 11506:

1. Remove the CSS accessories from the shipping carton. Save the packing

materials in case you need to repack the CSS later.

2. Check the configuration of the CSS and the accessories against the items

listed on the packing slip. Report any discrepancies as described in “If the

Product is Damaged” section.

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Unpacking the CSS

Chapter 1 Unpacking and Installing the CSS

3. Carefully remove the CSS from the carton.

Warning

Two people are required to lift the CSS 11506 chassis. Grasp the chassis underneath the lower edge and lift with both hands. To prevent injury, keep your back straight and lift with your legs, not your back. To prevent damage to the chassis and components, never attempt to lift the chassis with the handles on the power supplies, fan module, or on the interface processors, or by the plastic panels on the front of the chassis. These handles were not designed to support the weight of the chassis.

4. To install the CSS 11503 or CSS 11506, go to the “Preinstallation

Requirements” section.

If the Product is Damaged

If any portion of the unit or component is damaged in transit, forward an immediate request to the delivering carrier to perform an inspection of the product and to prepare a damage report. Save the container and all packing materials until the contents are verified.

Concurrently, report the nature and extent of the damage to Customer Service. Report the problem or deficiency to Customer Service along with the model number and serial number. Upon receipt of this information, you will be provided with service instructions, or a Return Material Authorization (RMA) number and shipping information. To obtain assistance, refer to “Preface”, the “Obtaining

Documentation” section.

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Chapter 1 Unpacking and Installing the CSS

Preinstallation Requirements

Prior to installing the CSS, observe the following installation requirements:

• The ambient operating temperature is 32° to 104°F (0 to 40°C).

If you install the CSS in a closed or multi-unit rack, the ambient operating temperature of the rack environment may be greater than the room ambient temperature. Ensure that the temperature does not exceed the CSS maximum ambient operating temperature.

• The minimum clearance requirement is 2 inches (10 cm) of air flow space on

both sides of the chassis.

• Ensure that the CSS is reliably grounded to earth. Cisco Systems recommends

that you do not use power strips or extension cords to connect the CSS to the power source.

Preinstallation Requirements

Caution To prevent the chassis from overheating, never install a CSS in an enclosed rack

or in a room that is not properly ventilated or air conditioned.

See the following sections for the steps to install a CSS:

• Installing the CSS 11501

• Installing the CSS 11503

• Installing the CSS 11506

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Installing the CSS 11501

The CSS 11501 can be a freestanding unit or installed in a 19-inch equipment rack, as described in the following sections.

Chapter 1 Unpacking and Installing the CSS

Warning

Note Removing the CSS 11501 cover voids its warranty.

Do not remove the CSS 11501 cover. There are electrical shock hazards present in the unit if the cover is removed. The fans and power supply in a CSS 11501 are not user-serviceable or installable components.

This section covers:

• Installing a CSS 11501 as a Freestanding Unit

• Installing a CSS 11501 as a Rackmounted Unit

Installing a CSS 11501 as a Freestanding Unit

To install a freestanding CSS 11501:

1. Position the CSS 11501 on the selected flat surface.

2. Attach the rubber feet, provided in the accessory kit, to each bottom corner

of the CSS.

Note All cables connect to the front of the chassis with the exception of the power cord.

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Chapter 1 Unpacking and Installing the CSS

Installing a CSS 11501 as a Rackmounted Unit

Before you begin, you need the mounting brackets and the eight Phillips screws shipped in the accessory kit accompanying the CSS 11501, and a #2 Phillips screwdriver.

To install the mounting brackets on the CSS 11501 chassis:

1. Position the CSS with its front panel facing you. On the left and right sides

of its chassis, note the screw holes for installing the mounting brackets.

2. Position a mounting bracket on one side of the chassis. Align it with the

appropriate screw holes for front-mounting.

Figure 1-1 illustrates front-mounting the mounting brackets.

Figure 1-1 Front-Mounting the Mounting Brackets on the CSS 11501

Installing the CSS 11501

STATUS

LINK/ACT

DUPLEX

CONSOLE

PCMCIA

LINK DPLX

10/100

LINK DPLX

10/100

LINK DPLX

LINK

CISCO 11500

SER

S SW

IES

3. Secure the mounting bracket to the CSS with four screws provided.

4. Repeat steps 2 and 3 to install a mounting bracket on the other side of the

CSS.

You are ready to install the CSS in the rack.To install the CSS 11501 into an equipment rack:

1. Raise the CSS to the installation height and align the screw holes on the

mounting bracket with the holes on the equipment rack.

2. Secure each mounting bracket to each side of the rack.

78675

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Installing the CSS 11503

The CSS 11503 can be a freestanding unit or installed in a 19-inch equipment rack, as described in the following sections.

Chapter 1 Unpacking and Installing the CSS

Warning

Note Removing the CSS 11503 cover voids its warranty.

Do not remove the CSS 11503 cover. There are electrical shock hazards present in the unit if the cover is removed. The fans and power supply in a CSS 11503 are not user-serviceable or installable components.

This section covers:

• Installing a CSS 11503 as a Freestanding Unit

• Installing a CSS 11503 as a Rackmounted Unit

Installing a CSS 11503 as a Freestanding Unit

To install a freestanding CSS 11503:

1. Position the CSS 11503 on the selected flat surface.

2. Attach the rubber feet, provided in the accessory kit, to each bottom corner

of the CSS.

Note All cables connect to the front of the unit with the exception of the power cord.

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Chapter 1 Unpacking and Installing the CSS

Installing a CSS 11503 as a Rackmounted Unit

Before you rack-mount the CSS 11503:

• Determine if you want to front-mount or mid-mount the mounting brackets

on the CSS chassis. Refer to the location of the mounting bars in the equipment cabinet to determine the mount position of the mounting brackets.

• Install the mounting brackets on the CSS, as described below.

Before you begin, you need the mounting brackets and the eight Phillips screws shipped in the accessory kit accompanying the CSS 11503, and a #1 Phillips screwdriver.

To install the mounting brackets on the CSS chassis:

1. Position the CSS with its front panel facing you. On the left and right sides

of its chassis, note the screw holes for installing the mounting brackets.

Installing the CSS 11503

2. Position a mounting bracket on one side of the chassis. Align it with the

appropriate screw holes for front- or mid-mounting.

Figure 1-2 illustrates front-mounting the mounting brackets. Figure 1-3

illustrates mid-mounting of the brackets.

Figure 1-2 Front-Mounting the Mounting Brackets on the CSS 11503

MANAGEMENT

10BASE-T

LINK/ACT

DUPLEX

STATUS

GE 1

LINK

PCMCIA

SLOT 1

CSS5-SCM-2GE

SLOT 0

GE 2

LINK

CSS5-10M-16FE

16 Fast Ethernet

CONSOLE

System Control

CSS5-10M-16FE

LINK

DPLX

LINK

DPLX

CISCO 11500

CON

SERIES

TENT SERVICES SWITCH

LINK

DPLX

LINK

DPLX

16 Fast Ethernet

59538

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Installing the CSS 11503

Figure 1-3 Mid-Mounting the Mounting Brackets on the CSS 11503

A N

M E

T 1 0

L I

N K

/ A

C T

P C

C I

S L

CSS5-SCM-2GE

S L

CONSOLE

System Control

CSS5-10M-16FE

L IN

P L

L IN

P L

CSS5-10M-16FE

16 Fast Ethernet

Secure the mounting bracket to the CSS with four screws provided.

4. Repeat steps 2 and 3 to install a mounting bracket on the other side of the

CSS.

CISCO 11500

SERIES

SERV

ICES SW

ITC

L IN

P L

16 Fast Ethernet

59539

Warning

You are ready to install the CSS in the rack. Before you install the CSS 11503 into an equipment rack, note the following:

• Always install heavier equipment in the lower half of a rack to maintain a low

center of gravity. This practice helps prevent the rack from falling over.

• Install rack stabilizers (if available) before you mount the chassis.

At least three people are required to mount the chassis in the equipment rack: two people are needed to hold the chassis in place while a third person tightens the mounting screws.

To install the CSS 11503 into an equipment rack:

1. Raise the CSS to the installation height and align the screw holes on the

mounting bracket with the holes on the equipment rack.

2. Secure each mounting bracket to each side of the rack.

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Chapter 1 Unpacking and Installing the CSS

Installing the CSS 11506

The CSS 11506 must be installed in a 19-inch equipment rack. When positioning the CSS 11506 for installation, keep in mind that all cables connect to the front of the unit.

Before you rack-mount the CSS 11506 chassis, determine whether to front-mount or mid-mount the CSS chassis in the rack. The mounting brackets are preinstalled in the front-mounted position on the chassis, as shown in Figure 1-4. They are ready for installation in the equipment cabinet, as described in the

“Rack-Mounting the CSS 11506 Chassis” section. To mid-mount the mounting

brackets to the chassis, proceed to the “Mid-Mounting the CSS 11506 Mounting

Brackets” section.

Figure 1-4 Front-Mounting Position of the CSS 11506 Mounting Brackets

Installing the CSS 11506

CSS506-SM

MANAGEMENT

10BASE-T

LINK/ACT

DUPLEX

STATUS

GE 1

LINK

GE 2

LINK

SLOT 1

SLOT 0

CONSOLE

GE 1

LINK

GE 2

LINK

100-240V 5A 50-60 Hz

DISCONNECT ALL POWER SOURCES BEFORE SERVICING

PS1

PS2

PS3

PCMCIA

CSS5-SCM-2GE

STATUS

CSS5-10M-2GE

This section covers:

• Mid-Mounting the CSS 11506 Mounting Brackets

• Rack-Mounting the CSS 11506 Chassis

System Control

CSS5-10M-16FE

Gigabit Ethernet

AC OK

CSS506-SM

CISCO 11500

CONTENT SERVICES SWITCH

LINK

DPLX

LINK

DPLX

LINK

DC OK

CSS5-10M-16FE

16 Fast Ethernet

DPLX

CSS5-10M-16FE

16 Fast Ethernet

100-240V

5A 50-60 Hz

SERIES

LINK

DPLX

LINK

DPLX

LINK

16 Fast Ethernet

DPLX

16 Fast Ethernet

59540

100-240V

5A 50-60 Hz

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Chapter 1 Unpacking and Installing the CSS

Installing the CSS 11506

Mid-Mounting the CSS 11506 Mounting Brackets

To change the location of the mounting brackets on the CSS 11506 chassis from the front-mount position to the mid-mount position:

1. Remove the four screws securing the mounting bracket from one side of the

chassis, as shown in Figure 1-4.

2. Move the mounting bracket to the mid-mount position on the CSS, lining up

its screw holes with the holes on the side of the chassis. See Figure 1-5.

Figure 1-5 Mid-Mounting the Mounting Brackets on the CSS 11506

CSS506-SM

System Control

CSS5-10M-16FE

Gigabit Ethernet

AC OK

CSS506-SM

CISCO 11500

CONTENT SERVICES SWITCH

LINK

DPLX

LINK

DPLX

LINK

DPLX

LINK

DPLX

CSS5-10M-16FE

16 Fast Ethernet

CSS5-10M-16FE

16 Fast Ethernet

100-240V

5A 50-60 Hz

SERIES

LINK

DPLX

LINK

DPLX

LINK

16 Fast Ethernet

DPLX

16 Fast Ethernet

100-240V

5A 50-60 Hz

DISCONNECT ALL POWER SOURCES BEFORE SERVICING

PS1

PS2

PS3

STATUS

PCMCIA

CSS5-SCM-2GE

STATUS

CSS5-10M-2GE

MANAGEMENT

10BASE-T

LINK/ACT

DUPLEX

GE 1

LINK

GE 2

LINK

SLOT 1

SLOT 0

CONSOLE

GE 1

LINK

GE 2

LINK

100-240V

5A 50-60 Hz

59541

Using a Phillips screwdriver, secure the mounting bracket to the CSS.

4. Repeat steps 1 through 3 to reposition the other mounting bracket on the other

side of the chassis.

To install the chassis in a rack, proceed to the “Rack-Mounting the CSS 11506

Chassis” section.

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Chapter 1 Unpacking and Installing the CSS

Rack-Mounting the CSS 11506 Chassis

You are ready to install the CSS in the rack. Before you install the CSS 11506 into an equipment rack, note the following:

• Always install heavier equipment in the lower half of a rack to maintain a low

center of gravity. This practice helps prevent the rack from falling over.

• Install rack stabilizers (if available) before you mount the chassis.

Installing a CSS Module

Warning

At least three people are required to mount the chassis in the equipment rack: two people are needed to hold the chassis in place while a third person tightens the mounting screws.

To install the CSS 11506 chassis into an equipment rack:

1. Raise the CSS to the installation height and align the screw holes on the

mounting bracket with the holes on the equipment rack.

2. Secure each mounting bracket to each side of the rack.

Installing a CSS Module

The modules that you ordered with either the CSS 11503 or CSS 11506 chassis are preinstalled. If you need to reseat a module, or remove and replace it, refer to the following sections:

• Installation Precautions and Restrictions

• Unpacking a CSS Module

• Installing a Module

This information applies to the CSS modules only.

If you received an additional module at a later time, it comes with a reference sheet providing information on the module and how to install it.

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Installing a CSS Module

Installation Precautions and Restrictions

This section includes background material related to installing a module into the CSS chassis. Cisco Systems recommends that you read the topics in this section before installing a module.

Installation Precautions

Read and observe the following precautionary information prior to servicing the CSS.

Caution You must power down the CSS 11503 or 11506 chassis to install or remove a

module.

Chapter 1 Unpacking and Installing the CSS

Warning

Do not remove or install modules without using appropriate anti-static guard measures. The CSS includes an anti-static wrist strap in the accessory kit. Attach the copper tape end of the strap to an unpainted metal surface on the chassis. You can leave the strap connected to the chassis when you are done.

If you do not power down the CSS, an electrical energy hazard is present within the chassis. Prior to installing or removing components, remove all metallic objects from hands and wrists to prevent bridging of live contact points.

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Chapter 1 Unpacking and Installing the CSS

Module Slot Restrictions

Prior to installing a module in a CSS, see Tabl e 1- 3 and Tab le 1 -4 for information on chassis slot restrictions in the CSS 11503 and CSS 11506. I/O modules include the Fast Ethernet Module (FEM), Gigabit Ethernet Module (GEM), Session Accelerator Module (SAM), and Secure Socket Layer (SSL) module.

Table 1-3 CSS 11503 Chassis Slot Restriction

Slot Number Slot Usage

1 Initial active Switch Control Module (SCM)

2 I/O module

3 I/O module

Installing a CSS Module

Table 1-4 CSS 11506 Chassis Slot Restriction

Slot Number Slot Usage

1 Initial active Switch Control Module (SCM)

2 Initial passive SCM or I/O module

3 I/O module

4 I/O module

5 I/O module

6 I/O module

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Installing a CSS Module

Figure 1-6 illustrates a fully-configured CSS 11503 and its slot locations.

Figure 1-6 Fully-Configured CSS 11503

MANAGEMENT

10BASE-T

LINK/ACT

DUPLEX

STATUS

GE 1

LINK

PCMCIA

SLOT 1

CSS5-SCM-2GE

SLOT 0

GE 2

LINK

CSS5-10M-16FE

16 Fast Ethernet

CONSOLE

System Control

CSS5-10M-16FE

LINK

DPLX

LINK

DPLX

CISCO 11500

CONTEN

SERIES

T SERVICES SW

ITCH

LINK

DPLX

LINK

DPLX

16 Fast Ethernet

Chapter 1 Unpacking and Installing the CSS

59549

1 Slot location 1 3 Slot location 3 2 Slot location 2

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Chapter 1 Unpacking and Installing the CSS

Figure 1-7 illustrates a fully-configured CSS 11506 and its slot locations.

Figure 1-7 Fully-Configured CSS 11506

CSS506-SM

MANAGEMENT

10BASE-T

LINK/ACT

DUPLEX

STATUS

GE 1

LINK

GE 2

LINK

SLOT 1

SLOT 0

CONSOLE

GE 1

LINK

GE 2

LINK

100-240V 5A 50-60 Hz

DISCONNECT ALL POWER SOURCES BEFORE SERVICING

PS1

PS2

PS3

PCMCIA

CSS5-SCM-2GE

STATUS

CSS5-10M-2GE

System Control

CSS5-10M-16FE

Gigabit Ethernet

AC OK

Installing a CSS Module

CSS506-SM

CISCO 11500

CONTENT SERVICES SWITCH

LINK

DPLX

LINK

DPLX

LINK

DPLX

LINK

DPLX

DC OK

CSS5-10M-16FE

16 Fast Ethernet

CSS5-10M-16FE

16 Fast Ethernet

100-240V

5A 50-60 Hz

SERIES

LINK

DPLX

LINK

DPLX

LINK

16 Fast Ethernet

DPLX

16 Fast Ethernet

59550

100-240V

5A 50-60 Hz

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1 Slot location 1 4 Slot location 4 2 Slot location 2 5 Slot location 5 3 Slot location 3 6 Slot location 6

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Installing a CSS Module

Unpacking a CSS Module

To unpack a CSS module:

1. Verify that the module is the model you ordered by checking the model

number listed on the side of the shipping carton.

2. Remove the module from the shipping carton, leaving it in its anti-static bag.

3. Put on the anti-static strap provided with your CSS. For example, wear the

anti-static wrist strap (included in the accessory kit) and stick the copper-tape end of the strap to an unpainted metal surface on the chassis. Make sure that the wrist strap makes good contact with your skin.

4. Remove the module from the anti-static shielding bag and inspect it for

damage.

Always hold the module by the faceplate, being careful not to touch the components. If the module appears to be damaged, return it to the anti-static bag, repack it in the shipping carton, and contact your local supplier.

Chapter 1 Unpacking and Installing the CSS

5. To install a module into the CSS chassis, see the “Installing a Module”

section.

Installing a Module

Caution You must power down the CSS before installing or removing a Switch Module in

a CSS 11506.

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Chapter 1 Unpacking and Installing the CSS

CISCO 11500

SERIES

CONTENT SERVICES SWITCH

DPLX

16 Fast Ethernet

DPLX

To install a module:

1. Properly ground yourself prior to handling the module. For example, wear the

2. If the CSS is powered up, power it down.

3. Locate an open slot in the chassis for the module. See Tab le 1 -3 to identify

possible slots for the module. If necessary, use a #1 Phillips screwdriver to remove a blank panel from the chassis to expose a slot for the module.

4. Insert the module into the board guides at the left and right of the slot. Make

sure that the ejectors are fully extended outward. Slide the module into the chassis by pressing firmly at the left and right of the faceplate as shown in

Figure 1-8.

Installing a CSS Module

Figure 1-8 Installing a Module into a CSS Chassis

CSS5-10M-16FE

1 Spring-loaded screw (one on

each side)

Close both ejectors simultaneously to seat the module connector into the

LINK

DPLX

16 Fast Ethernet

2 Ejector (one on each side), extend

outward during insertion

backplane.

59542

6. Using a Phillips screwdriver, tighten the spring-loaded screws on the front of

the module faceplate.

7. Reboot the chassis to activate the module.

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Installing a CSS Module

Installing a Passive SCM in a CSS 11506

You can install a passive SCM in a CSS 11506 chassis. A passive module is a stand-by module in case of an active module failure. As implemented in WebNS 5.10 and greater, if the active SCM fails:

1. The CSS reboots and connections are terminated.

2. The CSS restores all configurations using the startup-config file.

3. The passive SCM becomes active automatically.

Note Passive modules do not load share processing functions with the active module.

To install a passive SCM:

1. Properly ground yourself prior to handling the module.

Chapter 1 Unpacking and Installing the CSS

2. As defined in Tab le 1 -3 , SCMs are restricted to slots 1 or 2.

3. If the CSS is powered up, power it down.

4. If necessary, remove a blank panel from the chassis to expose the slot.

5. Insert the module into the board guides at the left and right of the slot and

slide it into the chassis by pressing firmly at the left and right of the faceplate.

6. Extend both ejectors simultaneously to seat the module connector into the

backplane.

7. Using a Phillips screwdriver, tighten the spring-loaded screws on the front of

the module faceplate.

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Chapter 1 Unpacking and Installing the CSS

8. Optionally, you can install the PCMCIA cover to the front of the disk slots

and secure it with its two spring-loaded screws, as shown in Figure 1-9. The cover protects the disks in the SCM.

Figure 1-9 Installing a PCMCIA Cover on an SCM

Reboot the CSS to initialize the passive SCM.

MANAGEMENT

10BASE-T

LINK/ACT

STATUS

PCMCIA

CSS5-SCM-2GE

DUPLEX

SLOT 1

SLOT 0

Installing a CSS Module

GE 1

LINK

GE 2

LINK

NSOLE

System Control

59602

10. To copy the boot configuration from the active SCM to the passive SCM, use

the passive sync command in boot configuration mode. For more information, refer to the Cisco Content Services Switch Administration Guide.

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Installing a CSS Module

Chapter 1 Unpacking and Installing the CSS

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CHAPTER

Cabling and Troubleshooting the CSS

This chapter describes the CSS 11501 integrated platform and the CSS 11503 and CSS 11506 modular platforms, including LEDs and connectors. This chapter also provides instructions for connecting the console, powering the CSS, and troubleshooting the CSS console, modules, and power supply. The information in this chapter applies to the CSS 11501, CSS 11503, and CSS 11506, except where noted.

This chapter contains the following sections:

• Cabling the CSS 11501

• Cabling the CSS 11503 and CSS 11506 Modules

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• Connecting the Console

• Connecting the Chassis to Ground

• Connecting the Power Cord

• Powering Up the CSS

• Powering Down the CSS

• Troubleshooting the CSS Hardware Components

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Cabling the CSS 11501

A CSS 11501 is a fully integrated platform, delivering transport and application (layers 4-7) services for Internet and Intranet data centers. The CSS 11501 is a single-rack-unit, with 6-Gbps aggregate throughput. The integrated components in the CSS 11501 contribute to the overall processing and memory needs for flow set up and flow forwarding.

The fully integrated CSS 11501 is responsible for the following functions:

• System powerup and boot control

• Centralized routing table management

• System-wide connection management

• An interface to an external Network Management Station

• Disk management

Chapter 2 Cabling and Troubleshooting the CSS

• An external RS-232 interface

The CSS 11501 configuration supports:

• 288 MB RAM memory (256 MB of usable memory)

• Two PCMCIA slots for a hard or flash disk drive for the system software, and

logging and off-line system files. A cover is preinstalled over the slots.

• RJ-45 RS-232 Console port

• RJ-45 10-Mbps half-duplex Ethernet management connector

• RJ-45 RS-232 Diag connector (reserved for field service diagnostic use only).

• Eight auto-sensing 10/100-Mbps Ethernet (10BASE-T/100BASE-TX) interfaces

• Optional integrated Secure Sockets Layer (SSL) termination

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Chapter 2 Cabling and Troubleshooting the CSS

• 1000-Mbps Ethernet small form-factor pluggable gigabit interface converters

(SFP GBICs); 1000BASE-SX or LX with LC-type connectors, or 1000BASE-T with RJ-45 connectors.

The CSS can use the following SFP GBIC with LC-type connectors:

–

Long-wavelength SFP GBICs (CSS5-GBIC-LX). The longwave length transceiver (1000BASE-LX) can reach 1,804.4 ft. (550 m) for all multimode media types. For single-mode fiber, the distance is 16,404 ft. (5,000 m).

–

Short-wavelength SFP GBICs (CSS5-GBIC-SX). The transceiver distance can reach from 721.8 ft. ( 220 m) to 1,640.4 ft. (500 m), depending on the quality of the fiber.

The 1000BASE-T SFP GBIC on a CSS supports 1000 Mbps full-duplex operation only and uses standard four twisted-pair, Category 5e cable at lengths up to 328.08 ft.(100 m).

Cabling the CSS 11501

Warning

Because invisible radiation may be emitted from the aperture of the port when no fiber cable is connected, avoid exposure to radiation and do not stare into open apertures.

The CSS 11501 front panel LEDs indicate chassis and configuration status:

• Two status module LEDs indicating power and device readiness

• Link/Act and Duplex LEDs for the Ethernet Management port

• Link/Act and Duplex LEDs for each Ethernet port

• Link/Act LED for the SFP GBIC

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Cabling the CSS 11501

CSS 11501 Connectors and LEDs

The CSS 11501 has all connectors and LEDs on the chassis front panel. Figure 2-1 illustrates the connectors and LEDs on the CSS 11501.For information on the connector pinouts, refer to Appendix B, Cable Connector Pinouts.

Figure 2-1 CSS 11501 Connectors and LEDs

Chapter 2 Cabling and Troubleshooting the CSS

S T A

T U

/ A

C T

P L

E X

C M

C IA

1 Bicolor status LED

(green and red)

L IN

K D

P L

K D

P L X

L IN

K D

L X

D P

L X

K D

P L

L IN

P L

L IN

L X

CISCO 11500

CONTENT SERVICES SWITCH

RIE

10/100

L IN

6 RJ-45 Ethernet

10BASE-T/100BASE-TX connectors 1 through 8

2 Amber status LED 7 SFP GBIC (optional) 3 RJ-45 RS-232 Console connector 8 Link LED for SFP GBIC 4 10-Mbps half-duplex Ethernet

management connector

9 RJ-45 RS-232 Diag connector for

field service diagnostic use only. (A connector cover is provided. Removing the cover voids the warranty.)

78930

5a PCMCIA slot 0 containing a flash

or hard disk

5b PCMCIA slot 1 (shown empty) for

optional installation of a second flash or hard disk

1. The Ethernet Link/Act LED and Duplex LED are located at the top of each RJ-45 Ethernet connector and are not visible in this illustration.

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10 PCMCIA slot cover

11 Recessed button (reserved for field

service use only)

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Chapter 2 Cabling and Troubleshooting the CSS

Table 2-1 describes the CSS 11501 LEDs and their indications.

Table 2-1 CSS 11501 LED Descriptions

LED Name Color State Indicates

Status (left) Green Solid The CSS 11501 is ready.

Cabling the CSS 11501

Var ia ble

Disk activity is occurring.

blink

Slow blink The CSS 11501 failed.

Red Solid The CSS 11501 failed the

power-up self test during the boot process.

Slow blink The CSS 11501 failed.

No color Off The CSS 11501 failed and has no

power.

Status (right) Amber Fast blink The CSS 11501 is running

power-up self test.

Slow blink The CSS 11501 is offline and

active.

Off See the left status LED for

indication.

Link/Act for the Ethernet Management Port

Green Off There is no link.

On The link is established but there is

no activity.

Duplex for Ethernet Management Port

Link/Act for Ethernet Port

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Blinking The link is established with

transmit or receive activity.

Green Off Port is operating at half duplex.

On Port is operating at full duplex.

Green Off No link established.

On Link established but no activity.

Blinking Link established with transmit or

receive activity.

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Cabling the CSS 11503 and CSS 11506 Modules

Table 2-1 CSS 11501 LED Descriptions (continued)

LED Name Color State Indicates

Chapter 2 Cabling and Troubleshooting the CSS

Duplex for Ethernet Port

Link /Act for the Gigabit Ethernet Port

Green Off Port is operating at half duplex.

On Port is operating at full duplex.

Green Off There is no link.

On The link exists and

synchronization is achieved.

Blinking The link is established with

transmit or receive activity.

Cabling the CSS 11503 and CSS 11506 Modules

The CSS 11503 and CSS 11506 modules have connectors and LEDs on their front panels. The following sections describe:

• CSS 11503 and CSS 11506 Module Overview

• Switch Control Module Connectors and LEDs

• Fast Ethernet Module Connectors and LEDs

• Gigabit Ethernet Module Connectors and LEDs

2-6

• Session Accelerator Module LEDs

• Secure Socket Layer (SSL) Module LEDs

For information on the connector pinouts, refer to Appendix B, Cable Connector

Pinouts.

If you encounter problems with the modules in the CSS 11503 and CSS 11506, see the “Troubleshooting the CSS Modules” section later in this chapter.

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Chapter 2 Cabling and Troubleshooting the CSS

Cabling the CSS 11503 and CSS 11506 Modules

CSS 11503 and CSS 11506 Module Overview

The CSS 11503 and CSS 11506 are compact modular platforms, delivering transport and application (layers 4-7) services for Internet and Intranet data centers. A CSS is a fully-distributed architecture with all modules in the system contributing to the overall processing and memory needs for flow set up. Performance increases incrementally as you add modules, and the modules balance the overall traffic load.

• The Cisco 11506 is a five-rack unit, supporting six-slots, with 40-Gbps

aggregate throughput. The CSS 11506 requires at least one Switch Control Module (SCM) and may be configured with a second SCM in standby mode for redundancy. With the required SCM in one slot, the CSS 11506 has five additional slots supporting any combination of I/O modules.

• The Cisco 11503 is a two-rack-unit, supporting three-slots, with 20-Gbps

aggregate throughput. The CSS 11503 requires an SCM and accommodates any two of the other modules.

Though all modules except for the SSL module participate in flow setup, they differ primarily in control functions, performance, and I/O. Each CSS 11500 module consists of one high-speed MIPS RISC processor for flow-setup, one network processor for flow forwarding, one policy co-processor for search operations and a maximum of 288 MB of RDRAM (up to 256 MB of usable memory).

The CSS 11506 not only supports redundancy in SCMs but also supports redundant power supplies and redundant Switch Modules (20 Gbps each). A CSS 11506 can contain a maximum of three power supplies, but it requires two functioning power supplies to guarantee service.

The CSS modules are as follows:

• 288 MB (256 MB of usable memory) Switch Control Module (SCM) with:

–

Two 1000-Mbps Ethernet small form-factor pluggable gigabit interface converters (SFP GBICs); 1000BASE-SX or LX with LC-type connectors, or 1000BASE-T with RJ-45 connectors.

–

Two PCMCIA slots for a hard or flash disk drive for the system software, and logging and off-line system files.

–

RJ-45 RS-232 console port.

–

1 RJ-45 10-Mbps half-duplex Ethernet management connector.

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• Switch Module (SM). An SM provides connectivity among the SCM and

IOMs.

–

The CSS 11503 has a single integrated SM. A single SM has an aggregate throughput of 20 Gbps.

–

The CSS 11506 has two removable SMs that share the switching functions. Two SMs provide 40 Gbps aggregate throughput. As implemented in WebNS 5.10 and greater, if one SM fails, the CSS reboots and continues to operate through the other SM.

• Two slots in the CSS 11503 and five slots in the CSS 11506 are configurable

with:

–

Fast Ethernet Modules that provide either 8 or 16 auto-sensing 10/100-Mbps Ethernet (

–

Gigabit Ethernet Modules that provide up to two 1000-Mbps Ethernet SFP GBICs; 1000BASE-SX or LX with LC-type connectors, or 1000BASE-T with RJ-45 connectors.

Chapter 2 Cabling and Troubleshooting the CSS

10BASE-T/100BASE-TX) RJ-45 ports.

–

A Session Accelerator Module (SAM) that provides a cost-effective way to add flow performance when additional connectivity is not required. Using the same flow setup and forwarding processors as the I/O modules, it provides the flexibility to optimize the CSS for port density and performance.

–

A Secure Socket Layer (SSL) module that functions as an SSL server by adding security services between the Web browsers (the client) and HTTP servers and backend SSL servers. The SSL module is responsible for all user authentication, public/private key generation, certificate management, and packet encryption and decryption functions between the client and the server. Each SSL module terminates SSL connections received from a client. The CSS 11503 supports a maximum of two SSL

modules and the CSS 11506 supports a maximum of four SSL modules. For information on SSL commands and functions, refer to the Cisco Content Services Switch SSL Configuration Guide.

–

An additional SCM to serve as a passive redundant module.

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Figure 2-2 illustrates a fully-configured CSS 11503 and its components.

Figure 2-2 CSS 11503 Content Services Switch

M A

G E

E N

T 1 0

A S

L IN

/ A

C T

N K

E G

-2 M C

-S

C M

C I

5 S

L O T

S C

L O T

G E

-1

-1 5

te s

Cabling the CSS 11503 and CSS 11506 Modules

CISCO 11500

CONTENT SERVICES SWITCH

1 0

t e

I N

-1

M 0

D P

t E

-1

SERIES

1 5

t e n

L I N

L IN

D P

s a F 6 1

59549

1 Slot 1 for the SCM only 3 Slot 3 for an I/O module 2 Slot 2 for an I/O module

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Cabling the CSS 11503 and CSS 11506 Modules

Figure 2-3 illustrates a fully-configured CSS 11506 and its components.

Figure 2-3 CSS 11506 Content Services Switch

Chapter 2 Cabling and Troubleshooting the CSS

2 4 5

CSS506-SM

MANAGEMENT

10BASE-T

LINK/ACT

DUPLEX

STATUS

GE 1

LINK

PCMCIA

TIO

DISCONNECT ALL POWER SOURCES BEFORE SERVICING

PS1

PS2

PS3

CSS5-SCM-2GE

STATUS

CSS5-10M-2GE

AC OK

GE 2

SLOT 1

SLOT 0

GE 1

LINK

GE 2

DC OK

LINK

100-240V 5A 50-60 Hz

CSS506-SM

CISCO 11500

CONTENT SERVICES SWITCH

CSS5-10M-16FE

16 Fast Ethernet

CSS5-10M-16FE

16 Fast Ethernet

CONSOLE

System Control

CSS5-10M-16FE

LINK

DPLX

LINK

DPLX

CSS5-10M-16FE

Gigabit Ethernet

LINK

DPLX

LINK

DPLX

100-240V

5A 50-60 Hz

SERIES

LINK

DPLX

LINK

DPLX

LINK

16 Fast Ethernet

DPLX

16 Fast Ethernet

59527

100-240V

5A 50-60 Hz

2-10

1 Fan module 4 Slot 2 for an SCM or I/O module 2 Slot 1 for the SCM 5 Slot 6 3 Switch Modules in slots 7 and 8 6 Power supplies 1, 2, and 3

1. Slots 3 through 6 are for I/O modules, including SAMs and SSL modules.

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Cabling the CSS 11503 and CSS 11506 Modules

Switch Control Module Connectors and LEDs

The Switch Control Module (SCM), model CSS5-SCM-2GE, provides master control and is responsible for the following functions:

• System powerup and boot control

• Centralized routing table management

• System-wide connection management

• An interface to an external Network Management Station

• Disk management

• An external RS-232 interface

A CSS supports a maximum of two SCMs, one active and one passive.

The Switch Control Module contains the following connectors and slots:

• 1 RJ-45 10-Mbps half-duplex Ethernet management connector.

• 1 RJ-45 RS-232 Console connector.

• 1 RJ-45 RS-232 Diag connector (reserved for field service diagnostic use

only).

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• 2 SFP GBICs; 1000BASE-SX or LX with LC-type connectors, or

1000BASE-T with RJ-45 connectors.

The SCM can use the following GBICs with LC-type connectors:

–

Short-wavelength SFP GBICs (CSS5-GBIC-SX). The transceiver distance can reach from 721.8 ft. ( 220 m) to 1,640.4 ft. (500 m), depending on the quality of the fiber.

Chapter 2 Cabling and Troubleshooting the CSS

Warning

Because invisible radiation may be emitted from the aperture of the port when no fiber cable is connected, avoid exposure to radiation and do not stare into open apertures.

The 1000BASE-T SFP GBIC on a CSS supports 1000 Mbps full-duplex operation only and uses standard four twisted-pair, Category 5e cable at lengths up to 328.08 ft. (100 m).

• Two PCMCIA slots for a hard disk or flash disk. A cover is preinstalled over

the slots.

Note The SCM can have a maximum of two disk drives.

The SCM front panel LEDs indicate module and configuration status:

• Two status module LEDs indicating power and module readiness

• Link/Act and Duplex LEDs for the Ethernet management port

• Link LEDs for each SFP GBIC

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Figure 2-4 illustrates the SCM front panel connectors, PCMCIA slots, and LEDs.

Figure 2-4 Switch Control Module Connectors and LEDs

Cabling the CSS 11503 and CSS 11506 Modules

345

MANAGEMENT

10BASE-T

LINK/ACT

DUPLEX

STATUS

GE 1

LINK

PCMCIA

SLOT 1

CSS5-SCM-2GE

SLOT 0

10 11 a12

1 10-Mbps half-duplex Ethernet

management connector

2 Bicolor status LED (green and

red)

11 b

GE 2

LINK

CONSOLE

System Control

78993

8 RJ-45 RS-232 Console connector

9 RJ-45 RS-232 Diag connector for

field service diagnostic use only. (A connector cover is provided. Removing the cover voids the warranty.)

3 Amber status LED 10 PCMCIA slot cover 4 Link/Act LED 11a PCMCIA slot 0 containing a flash

5 Duplex LED 11b PCMCIA slot 1 (shown empty) for

6 SFP GBIC (one of two) 12 Recessed button (reserved for field 7 Link LED for the associated

SFP GBIC on the left

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or hard disk

optional installation of a second flash or hard disk

service use only)

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Cabling the CSS 11503 and CSS 11506 Modules

Table 2-2 describes the SCM LEDs and their indications.

Table 2-2 Switch Control Module LED Descriptions

LED Name Color State Indicates

Status (left) Green Solid The module is ready.

Chapter 2 Cabling and Troubleshooting the CSS

Var ia ble

Disk activity is occurring.

blink

Slow blink Another CSS module failed.

Red Solid The module failed the power-up

self test during the boot process.

Slow blink The module failed.

No color Off The module failed and has no

power.

Status (right) Amber Fast blink The module is running power-up

self test.

Slow blink The module is offline and active.

Solid The module is online and not

active (passive SCM).

Off See the left status LED for

indication.

Link/Act for the Ethernet Management Port

Green Off There is no link.

On The link is established but there is

no activity.

Link for each Gigabit Ethernet Port

Cisco 11500 Series Content Services Switch Hardware Installation Guide

2-14

Blinking The link is established with

transmit or receive activity.

Green Off There is no link.

On The link exists and

synchronization is achieved.

Blinking The link is established with

transmit or receive activity.

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Cabling the CSS 11503 and CSS 11506 Modules

Fast Ethernet Module Connectors and LEDs

The FEM is available in two models:

• Model CSS5-IOM-8FE contains 8 auto-sensing RJ-45 Fast Ethernet

10/100-Mbps 10BASE-T/100BASE-TX connectors.

• Model CSS5-IOM-16FE contains 16 auto-sensing RJ-45 Fast Ethernet

10/100-Mbps 10BASE-T/100BASE-TX connectors.

Each connector has Link and Duplex LEDs. The LEDs indicate the module and network status. Figure 2-5 illustrates the LEDs and connectors on the 8-port FEM.

Figure 2-5 8-Port Fast Ethernet Module Connectors and LEDs

-8FE

CSS5-10M

1 RJ-45 Ethernet

10BASE-T/100BASE-TX connector 1 (connector 2 is shown directly above it)

4 5

LINK

DPLX

LINK

DPLX

59534

8 Fast Ethernet

4 RJ-45 Ethernet

10BASE-T/100BASE-TX connector 8 (connector 7 is shown directly below it)

2 Link LED (on each connector) 5 Spring-loaded screw (one of two) 3 Duplex LED (on each

6 Ejector (one of two)

connector)

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Cabling the CSS 11503 and CSS 11506 Modules

Figure 2-6 illustrates the LEDs and connectors on the 16-port FEM.

Figure 2-6 16-Port Fast Ethernet Module Connectors and LEDs

Chapter 2 Cabling and Troubleshooting the CSS

CSS5-10M-16FE

1 RJ-45 Ethernet

10BASE-T/100BASE-TX connector 1 (connector 2 is shown directly above it)

LINK

DPLX

LINK

DPLX

16 Fast Ethernet

59533

4 RJ-45 Ethernet

10BASE-T/100BASE-TX connector 16 (connector 15 is shown directly below it)

2 Link LED (on each connector) 5 Spring-loaded screw (one of two) 3 Duplex LED (on each

6 Ejector (one of two)

connector)

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Table 2-3 describes the FEM LEDs and their indications.

Table 2-3 Fast Ethernet Module LED Descriptions

LED Name Color State Indicates

Link Green Off No link established

Duplex Green Off Port is operating at half duplex

Cabling the CSS 11503 and CSS 11506 Modules

On Link established but no activity

Blinking Link established with transmit or receive

activity

On Port is operating at full duplex

Note If all of the FEM Link and Duplex LEDs blink synchronously, the module has

failed.

Gigabit Ethernet Module Connectors and LEDs

The Gigabit Ethernet Module (GEM), model CSS5-IOM-2GE, contains two 1000-Mbps SFP GBICs; 1000BASE-SX or LX with LC-type connectors, or 1000BASE-T with RJ-45 connectors.

The GEM can use the following GBICs with LC-type connectors:

• Long-wavelength SFP GBICs (CSS5-GBIC-LX). The longwave length

transceiver (1000BASE-LX) can reach 1,804.4 ft. (550 m) for all multimode media types. For single-mode fiber, the distance is 16,404 ft. (5,000 m).

• Short-wavelength SFP GBICs (CSS5-GBIC-SX). The transceiver distance

can reach from 721.8 ft. ( 220 m) to 1,640.4 ft. (500 m), depending on the quality of the fiber.

Warning

Because invisible radiation may be emitted from the aperture of the port when no fiber cable is connected, avoid exposure to radiation and do not stare into open apertures.

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The 1000BASE-T SFP GBIC on a CSS supports 1000 Mbps full-duplex operation only and uses standard four twisted-pair, Category 5e cable at lengths up to

328.08 ft. (100 m).

The GEM front panel LEDs indicate the network status for each of the connectors (Link LEDs). Figure 2-7 illustrates the LEDs and connectors on a GEM.

Figure 2-7 Gigabit Ethernet Module Connectors and LEDs

Chapter 2 Cabling and Troubleshooting the CSS

STATUS

GE 1

CSS5-10M-2GE

1 Bicolor status LED (green and

red)

LINK

GE 2

LINK

59535

2 Gigabit Ethernet

4 Link LED (next to its

corresponding SFP GBIC)

2 Amber status LED 5 Spring-loaded screw (one of two) 3 SFP GBIC (one of two) 6 Ejector (one of two)

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Table 2-4 describes the GEM LEDs.

Table 2-4 Gigabit Ethernet Module LED Descriptions

LED Name Color State Indicates

Status (left) Green Solid The module is ready.

Status (right) Amber Fast blink The module is running power-up self

Cabling the CSS 11503 and CSS 11506 Modules

Red Solid The module failed the power-up self

test during the boot process.

Slow blink The module failed.

No color Off The module failed and has no power.

test.

Slow blink The module is offline and active.

Solid The module is online and not active.

Off See the left status LED for indication.

Link Green Off There is no link.

On The link exists and synchronization is

achieved.

Blinking The link is established with transmit

or receive activity.

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Cabling the CSS 11503 and CSS 11506 Modules

Session Accelerator Module LEDs

The Session Accelerator Module (SAM), model CSS5-SAM, is used with the SCM to provide additional processing support for session setup. The SAM front panel LEDs indicate its operational status. The SAM has no connectors.

Figure 2-8 illustrates the SAM front panel LEDs.

Figure 2-8 Session Accelerator Module LEDs

STATU S

CSS5-SAM

Session Accelerator

Chapter 2 Cabling and Troubleshooting the CSS

59537

1 Bicolor status LED (green and red) 3 Spring-loaded screw (one of two) 2 Amber status LED 4 Ejector (one of two)

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Table 2-5 describes the LEDs.

Table 2-5 Session Accelerator Module LED Descriptions

LED Name Color State Indicates

Cabling the CSS 11503 and CSS 11506 Modules

Status (left)

Green Solid The module is ready.

Red Solid The module failed the power-up self test

during the boot process.

Slow blink The module failed.

No color Off The module failed and has no power.

Status (right)

Amber Fast blink The module is running power-up self test.

Slow blink The module is offline and active.

Solid The module is online and not active.

Off See the left status LED for indication.

Secure Socket Layer (SSL) Module LEDs

The Secure Socket Layer (SSL) module, model CSS5-SSL-K9, operates as an SSL server by adding security services between Web browsers (the client) and HTTP servers. The SSL module is responsible for all user authentication, public/private key generation, certificate management, and packet encryption and decryption functions between the client and the server. Each SSL module terminates SSL connections received from a client.

The front panel LEDs on the module indicate its operational status. The SSL module has no connectors.

The CSS 11503 supports a maximum of two SSL modules and the CSS 11506 supports a maximum of four SSL modules.

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Cabling the CSS 11503 and CSS 11506 Modules

Figure 2-9 illustrates the SSL module front panel LEDs.

Figure 2-9 SSL Module LEDs

STATUS

CSS5-SAM

1 Bicolor status LED (green and red) 3 Spring-loaded screw (one of two)

Session Accelerator

Chapter 2 Cabling and Troubleshooting the CSS

59537

2 Amber status LED 4 Ejector (one of two)

Table 2-6 describes the LEDs.

Table 2-6 SSL Module LED Descriptions

LED Name Color State Indicates

Status (left)

Green Solid The module is ready.

Red Solid The module failed the power-up self test

during the boot process.

Slow blink The module failed.

No color Off The module failed and has no power.

Status (right)

Amber Fast blink The module is running power-up self test.

Slow blink The module is offline and active.

Solid The module is online and not active.

Off See the left status LED for indication.

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Connecting the Console

To connect a console to the CSS, attach the console cable (provided in the accessory kit) to the Console port on the CSS. Your terminal settings must match the CSS default settings specified in Tabl e 2 -7 .

Table 2-7 CSS Console Port Default Settings

Parameters Default Settings

Baud 9600

Data Bits 8

Parity None

Stop Bits 1

Terminal Type VT100/ANSI

Connecting the Console

Flow Control None

If a communications problem occurs between the CSS and a console, see the

“Troubleshooting the Console Interface” section later in this chapter.

Connecting the Chassis to Ground

Connecting the CSS 11503 or CSS 11506 chassis to earth ground is required for all DC-powered installations, and any AC-powered installation where compliance with Telcordia (formerly Bellcore) grounding requirements is necessary. Have the recommended tools and supplies available before you begin this procedure (see

Table 2-8 ).

Warning

Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor. Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available.

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Connecting the Chassis to Ground

Tools and Supplies

The accessory kit shipped with the CSS contains the following items used in this procedure:

• One 2-hole grounding lug (Panduit no. LCD6-10A-L)

• Two M5 screws for the grounding lug

Table 2-8 lists the other tools, equipment, and supplies that you need to connect

system ground to the chassis. These are items that you must supply.

Table 2-8 Tools and Supplies

Quantity Description Comments

1 Number 2 Phillips screwdriver —

1 Wire stripping tool Choose a tool that does not nick

Chapter 2 Cabling and Troubleshooting the CSS

the wire.

Varies Grounding wire 6 AWG, 0.204 in. (5.18 mm)

recommended. The wire should have applicable agency approvals such as Telcordia.

Varies Screws to attach ground wire to

grounding point at site

1 or 2 2-hole grounding lug. Lug must

fit 6 AWG stranded copper or 37/24 flex cables. Each lug must have two holes, centered

Part requirements depend on location.

Recommended types:

• Panduit no. LCD6-10A-L

(1 supplied in accessory kit)

0.625 in. (1.587 cm) apart, and must accept M5 screws.

• Panduit no. LCC6-10A-L

(long barrel)

One lug is supplied by Cisco Systems in the accessory kit. The supplied lug is for the router end of the ground wire. You may

• Thomas & Betts no.

256-30695-1183(*4*)

• Burndy no. YA6CL2TC10

wish to use a lug other than the one supplied. If you need a lug for the facility end of the ground wire, you must supply it.

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Table 2-8 Tools and Supplies (continued)

Quantity Description Comments

1 Crimping tool Must fit diameter of grounding

Connecting the Chassis to Ground

lugs. Cisco Systems recommends that you use a crimping tool recommended by the lug manufacturer.

2 M5 screws with captive, locking

washers

Attaching the Grounding Cable

The following procedure describes how to attach:

• The grounding lug to the grounding cable

• The grounding cable to the chassis

Warning

When you install or replace the unit, the ground connection must always be made first and disconnected last.

1. Power off the chassis by setting the power switch (or switches) to the O (off)

position.

2. Strip the covering from the end of the grounding wire (Figure 2-10). The

amount of covering to be stripped varies depending on the type of lug you plan to attach to the wire.

Included in accessory kit shipped with the CSS.

Lug Strip Length

Panduit no. LCD6-10A-L (supplied in accessory kit) 13/16 inch (2 cm)

Panduit no. LCC6-10A-L (long barrel) 1 1/16 inch (2.7 cm)

Thomas & Betts no. 256-30695-1183(*4*) 3/4 inch (1.9 cm)

Burndy no. YA6CL2TC10 7/8 inch (2.2 cm)

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Connecting the Chassis to Ground

3. Insert the stripped end of the grounding wire into the open end of a lug

(Figure 2-10) and crimp the grounding lug securely to the wire. Use the lug manufacturer’s recommended crimping tool and crimping procedure to ensure a proper crimp.

Figure 2-10 Attaching Grounding Wire to Grounding Lug

4. Attach the grounding lug firmly to the threaded holes on the chassis using two

M5 screws.

• On the CSS 11503 chassis, the holes are located on the left side (looking

Chapter 2 Cabling and Troubleshooting the CSS

53632

Grounding lugStripped wire

from the rear) near the bottom rear corner.

• On the CSS 11506 chassis, the holes are located on the right rear panel.

The three threaded holes are unevenly spaced to accommodate different lugs.

5. Strip the covering from the other end of the grounding wire. See the table in

step 2 for strip lengths for different lugs.

6. Insert the stripped end of the grounding wire into the open end of a grounding

lug and crimp the grounding lug securely to the wire.

7. Attach the grounding lug to an appropriate grounding point at your site.

8. Proceed to the “Connecting the Power Cord” section.

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Connecting the Power Cord

The CSS 11500 series models are powered by either an AC or DC power supply. Before you install the AC or DC power cord, ensure that you have read Appendix A, Specifications, for information on the electrical specifications. The following sections describe:

• Connecting a CSS 11501 Power Cord

• Connecting a CSS 11503 Power Cord

• Connecting a CSS 11506 Power Cord

• Checking the DC Power Connection (CSS 11503 and CSS 11506)

Connecting a CSS 11501 Power Cord

Connecting the Power Cord

To connect an AC power cord to a CSS 11501:

1. At the rear of the chassis, ensure that the CSS power switch is in the O (off)

position.

2. Plug the AC power cord connector into the CSS power connector, as shown

in Figure 2-11.

Figure 2-11 Connecting a CSS 11501 AC Power Cord

78677

1 AC power connector 2 Power switch

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Connecting the Power Cord

3. Plug the power cord into a dedicated 3-wire grounding receptacle.

4. See the “Powering Up the CSS” section to power on the CSS.

Note The CSS 11501 power supply is autosensing for voltage and frequency, and it

requires no additional modifications.

Connecting a CSS 11503 Power Cord

The following sections provide information on:

• Connecting a CSS 11503 AC Power Cord

• Connecting a CSS 11503 DC Power Cord

Chapter 2 Cabling and Troubleshooting the CSS

Connecting a CSS 11503 AC Power Cord

To connect an AC power cord to a CSS 11503:

1. At the rear of the chassis, ensure that the CSS power switch is in the O (off)

position.

2. Plug the AC power cord connector into the CSS power connector, as shown

in Figure 2-12.

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100-240V

50-60 Hz 5A 430 W

Figure 2-12 Connecting a CSS 11503 AC Power Cord

Connecting the Power Cord

59543

1 Power switch 2 AC power connector

Plug the power cord into a dedicated 3-wire grounding receptacle.

4. See the “Powering Up the CSS” section to power on the CSS.

Note The CSS 11503 power supply is autosensing for voltage and frequency, and it

requires no additional modifications.

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Connecting a CSS 11503 DC Power Cord

Before you install a DC power cord, refer to Appendix A, Specifications, for the DC power supply.

Chapter 2 Cabling and Troubleshooting the CSS

Warning

The DC power supply cord requires at least a 14 AWG wire (maximum 10 AWG wire). The CSS 11503 draws a maximum of 10 amps.

Use copper conductors only.

Before working on equipment that is connected to power lines, remove jewelry (including rings, necklaces, and watches). Metal objects will heat up when connected to power and ground and can cause serious burns or weld the metal object to the terminals.

Before performing the DC installation procedure, ensure that power is removed from the DC circuit. To ensure that all power is off, locate the circuit breaker that services the DC circuit and switch it off.

When you are installing or replacing the unit, the ground connection must always be made first and disconnected last.

Warning

Only a DC power source that is isolated from AC mains with reinforced insulation, and that complies with the other safety extra-low voltage (SELV) requirements in UL1950, CSA 950 3rd Edition, EN 60950, and IEC950, can be connected to a Cisco 11503 system. This requirement ensures that in a catastrophic power source fault condition, hazardous voltages are not present on power terminals and connectors.

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To connect the CSS 11503 DC power supply to a power source:

1. At the rear of the chassis, ensure that the CSS power switch is in the O (off)

position.

2. Locate the DC terminal block on the rear of the chassis as shown in

Figure 2-13.

Figure 2-13 Location of the CSS 11503 DC Power Supply Connectors

Connecting the Power Cord

Warning

-48/-60V

9.0A,430VA

59544

1 2

1 Terminal block (–, +, and ) 2 Power switch

Using a flat-head screwdriver, loosen the captive screws on the three DC connectors (labeled from left to right, –, +, and , respectively).

Before installing a wire, ensure that the polarity of the DC connections is correct. Reversed polarity causes damage to the DC power supply and can create a dangerous shock hazard.

Do not consolidate the end of a conductor by soft soldering prior to installation.

4. Install the wires into the appropriate connector. Make sure that the

non-insulated part of each wire is 9 mm (0.35 inches) in length.

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Chapter 2 Cabling and Troubleshooting the CSS

Warning

When installing the wires, always connect the ground wire first. When disconnecting the wires, always disconnect the ground wire last.

5. Tighten the captive screws to 5 to 7 inch-pounds (0.6 to 0.8 Nm) of torque to

secure the wires in the connectors. Ensure that the wires are held firmly in place.

6. Install the wires to the DC power source.

For the proper power cable wiring between the CSS 11503 and DC power source, see Tabl e 2 -9.

Table 2-9 CSS 11503 to DC Power Source Cabling

CSS 11503 DC Power Source

(Ground)

––

Warning

The proper wiring sequence is ground to ground, positive to positive, and negative to negative. The ground wire should always be connected first and disconnected last.

7. Switch on the circuit breaker that services the DC circuit.

8. To check the DC power connection, see the “Checking the DC Power

Connection (CSS 11503 and CSS 11506)”section.

Connecting a CSS 11506 Power Cord

The following sections provide information for connecting an AC or DC power cords to a CSS 11506.

• Connecting a CSS 11506 AC Power Cord

• Connecting a CSS 11506 DC Power Cord

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CSS5-10M-2GE

Gigabit Ethernet

GE 1

GE 2

LINK

CSS5-10M-16FE

PS1

PS2

PS3

DISC

NEC

T ALL

ER SO

URCES

ERVICING

CAUTION

100-240V

5A 50-60 Hz

AC OK

DC OK

AC OK

100-240V

5A 50-60 Hz

AC OK

DC OK

CSS5-10M-2GE

Gigabit Ethernet

GE 1

GE 2

LINK

CSS5-10M-16FE

PS1

PS2

PS3

DISC

NEC

T ALL

ER SO

URCES

ERVICING

CAUTION

100-240V

5A 50-60 Hz

AC OK

DC OK

AC OK

100-240V

5A 50-60 Hz

AC OK

DC OK

Connecting a CSS 11506 AC Power Cord

To connect the AC power cord to each power supply in the CSS 11506:

1. At the front of the supply, ensure that the CSS power switch is in the O (off)

position.

2. Plug the AC power cord connector into the power connector, as shown in

Figure 2-14.

Figure 2-14 Connecting a CSS 11506 AC Power Cord

Connecting the Power Cord

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59545

1 Power supply LEDs 3 AC power connector 2 Power switch

Plug the power cord into a dedicated 3-wire grounding receptacle.

Note The CSS 11506 power supplies are autosensing for voltage and frequency, and

4. Repeat steps 1 through 3 for each power supply.

5. See the “Powering Up the CSS” section to power on the CSS.

they require no additional modifications.

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Connecting the Power Cord

Connecting a CSS 11506 DC Power Cord

Before you install a DC power cord, refer to Appendix A, Specifications, for the DC power supply.

Chapter 2 Cabling and Troubleshooting the CSS

Warning

The DC power supply cord requires at least a 14 AWG wire (maximum 10 AWG wire). The CSS 11503 draws a maximum of 18 amps.

Use copper conductors only.

When you are installing or replacing the unit, the ground connection must always be made first and disconnected last.

Warning

Only a DC power source that is isolated from AC mains with reinforced insulation, and that complies with the other safety extra-low voltage (SELV) requirements in UL1950, CSA 950 3rd Edition, EN 60950, and IEC950, can be connected to a Cisco 11506 system. This requirement ensures that in a catastrophic power source fault condition, hazardous voltages are not present on power terminals and connectors.

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CSS5-10M-2GE

Gigabit Ethernet

GE 1

GE 2

LINK

CSS5-10M-16FE

PS1

PS2

PS3

ISCO

ECT A

RCES

BEFO

RE SERVIC

CAUTION

100-240V

5A 50-60 Hz

AC OK

DC OK

-48/-60V 10/8A

I/P OK

DC OK

AC OK

59199

Connecting the Power Cord

Warning

This unit might have more than one power supply connection; all connections must be removed completely for you to completely remove power from the unit.

To connect each CSS 11506 DC power supply to a power source:

1. On the power supply, ensure that the CSS power switch is in the O (off)

position.

2. Locate the power supply DC terminal block, as shown in Figure 2-15.

Figure 2-15 Location of CSS 11506 DC Power Supply Connectors

1 2

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Warning

59546

1 Power supply LEDs 3 Terminal block (–, +, and ) 2 Power switch

Using a flat-head screwdriver, loosen the captive screws on the three DC connectors (labeled from left to right, –, +, and , respectively).

Before installing a wire, ensure that the polarity of the DC connections is correct. Reversed polarity can cause damage to the DC power supply and can create a dangerous shock hazard.

Do not consolidate the end of a conductor by soft soldering prior to installation.

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4. Install the wires into the appropriate connector. Make sure that the

Chapter 2 Cabling and Troubleshooting the CSS

non-insulated part of each wire is 9 mm (0.35 inches) in length.

Warning

When installing the wires, always connect the ground wire first. When disconnecting the wires, always disconnect the ground wire last.

5. Tighten the captive screws to 5 to 7 inch-pounds (0.6 to 0.8 Nm) of torque to

secure the wires in the connectors. Ensure that the wires are held firmly in place.

6. Repeat steps 1 through 5 for each power supply.

7. Install the three sets of wires to the DC power source.

For the proper power cable wiring between the CSS 11506 and DC power source, see Tabl e 2 -10 .

Table 2-10 CSS 11506 to DC Power Source Cabling

CSS 11506 DC Power Source

(Ground)

––

Warning

The proper wiring sequence is ground to ground, positive to positive, and negative to negative. The ground wire should always be connected first and disconnected last.

8. Switch on each circuit breaker that services each DC circuit.

9. To check the DC power connection, see the “Checking the DC Power

Connection (CSS 11503 and CSS 11506)” section.

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Powering Up the CSS

Checking the DC Power Connection (CSS 11503 and CSS 11506)

Follow these steps to verify that you have correctly connected DC power to the CSS 11503 or CSS 11506 chassis:

1. Turn on power to the DC circuit or circuits.

2. Use a voltmeter to check the voltage at the terminal block on the power

supply. Connect the voltmeter’s positive contact to the positive (+) terminal on the CSS power supply terminal block. Connect the voltmeter’s negative contact to the negative (–) terminal on the CSS power supply terminal block. If the power is wired correctly, the voltmeter registers approximately +48VDC to +56VDC (or battery float voltage).

Warning

Do not allow the test probes of the voltmeter to touch each other while they are touching the power terminals. This is an ENERGY HAZARD to you, to the voltmeter, and to the wires connecting the CSS to its power source.

3. To power on the CSS, see the “Powering Up the CSS” section.

Powering Up the CSS

To power up a CSS:

• On an AC CSS, toggle the power switch to the 1 (on) position.

–

See Figure 2-11 for the location of the CSS 11501 AC power switch.

–

See Figure 2-12 for the location of the CSS 11503 AC power switch.

–

See Figure 2-14 for the location of the CSS 11506 AC power switch for each power supply. Power on all of the supplies in the CSS. The AC OK and DC OK LEDs light up on each power supply. If either LED remains unlit, see the “Troubleshooting the CSS Power Supply” section later in this chapter.

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Powering Down the CSS

• For a DC CSS, switch on the applicable circuit breakers for the power source.

Then on the CSS, toggle the power switch to the 1 (on) position.

–

See Figure 2-13 for the location of the CSS 11503 DC power switch.

–

See Figure 2-15 for the location of the CSS 11506 DC power switch for each power supply. Power on all of the supplies in the CSS. The I/P OK and DC OK LEDs light up on each power supply. If either LED remains unlit, see the “Troubleshooting the CSS Power Supply” section later in this chapter.

The CSS starts the boot process. For information concerning the boot process on the Cisco 11500 series CSS, refer to the Cisco Content Services Switch Getting Started Guide.

Powering Down the CSS

Chapter 2 Cabling and Troubleshooting the CSS

To shut down the CSS gracefully and avoid introducing lost or fragmented files, always use the shutdown command prior to removing power from the CSS.

For example:

(config-boot)# shutdown

Once the CSS shuts down all processes, you can remove power from the CSS.

Troubleshooting the CSS Hardware Components

This section provides general troubleshooting information for the CSS components. It includes the following sections:

• Troubleshooting the CSS 11501

• Troubleshooting the CSS Modules

• Troubleshooting the Console Interface

• Troubleshooting the CSS Power Supply

• Troubleshooting the CSS Fans

Information in this section applies to the CSS 11501, CSS 11503, and CSS 11506, except where noted.

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Troubleshooting the CSS 11501

CSS 11501 status is indicated by the Status LED on the front panel. For information about the CSS 11501 LEDs, see the “Cabling the CSS 11501”section earlier in this chapter.

Table 2-1 1 provides suggestions for correcting problems that may occur with the

CSS 11501.

Table 2-11 Troubleshooting the CSS 11501

Symptom Recommended Action

Troubleshooting the CSS Hardware Components

At boot up, the following message appears:

CHMGR: Slot slot/subslot had diagnostic failures NOT STARTING UP

When there is a failure on a CSS 11501 component, the CSS 11501 attempts the boot process three times. If the boot is unsuccessful, the CSS generates a log message and saves it in the boot.log file. Obtain technical assistance. Refer to “Preface”. For information on log files, refer to the Cisco Content Services Switch Administration Guide.

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Table 2-11 Troubleshooting the CSS 11501 (continued)

Symptom Recommended Action

Chapter 2 Cabling and Troubleshooting the CSS

During normal CSS operation, the following message appears:

Temperature has reached x celsius for slot number

You cannot access log or archive files on the CSS disk but traffic is still passed in and out of the CSS.

Check the six fans in the chassis. The CSS 11501 is running at a temperature that is too high, as indicated by the x variable. When a fan failure occurs, obtain technical assistance.

Replace the disk containing the files. Remove the disk and install the replacement in the CSS 11501. Refer to the reference sheet that comes with the replacement disk.

After you install the disk in the CSS, you must wait 10 seconds before you can reseat or remove it.

If the replacement disk does not have the same software version that the CSS is running, the CSS 11501 will not initialize the disk. You must reboot the CSS and configure a primary boot record. You can select the CSS software currently on the disk or instruct the CSS where to locate the CSS software ADI file to install on the disk. If you archived an offline version of your CSS running-config file, copy it back onto the CSS.

Troubleshooting the CSS Modules

CSS 11503 and CSS 11506 module status is indicated by the Status LED on the module front panel. For information about the module LEDs, see the “Cabling the

CSS 11503 and CSS 11506 Modules” section earlier in this chapter.

Table 2-1 2 provides suggestions for correcting problems that may occur with the

modules in the CSS 11503 and CSS 11506.

Caution Always power down the CSS prior to removing or installing a module.

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Note As implemented in WebNS 5.10 and greater, when a CSS module fails during

normal operations, the CSS reboots.

Table 2-12 Troubleshooting the CSS Modules

Symptom Recommended Action

Troubleshooting the CSS Hardware Components

At boot up, the following message appears:

CHMGR: Slot slot/subslot had diagnostic failures NOT STARTING UP

During normal CSS operation, the following message appears and then, the CSS reboots:

ONDM: LifeTick for Sub-Module in slot/sub-slot

- slot/subslot failed, resetting..

During normal CSS operation, the following message appears and then, the CSS reboots:

ONDM: Port C Path Failure %s, turning off Focus-C Port.

1. Power down the CSS.

2. Reseat the module in its slot.

3. Power up the CSS to boot the module.

If reseating the module does not correct the failure, replace the module. Refer to the reference sheet that comes with the replacement module.

If the module is not functioning, the left Status LED will be Red and blinking slowly. If it is an FEM, all of its Link and Duplex LEDs will blink synchronously. When the CSS reboots, the Status LED is off. Use the show chassis command to verify the state of the module.

1. Replace the module. Refer to the reference

sheet that comes with the replacement module.

2. Power up the CSS to boot the module.

The Switch Module in slot 1 failed.

1. Power down the CSS.

2. Remove and replace the module. Refer to

the reference sheet that comes with the replacement module.

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3. Reboot the CSS to boot the module.

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Table 2-12 Troubleshooting the CSS Modules (continued)

Symptom Recommended Action

Chapter 2 Cabling and Troubleshooting the CSS

During normal CSS operation, the following message appears and then, the CSS reboots:

ONDM: Port D Path Failure %s, turning off Focus-D Port.

During normal CSS operation, the following message appears and then, the CSS reboots:

ONDM: Both Port C and Port D Focus Connect paths have failed.

During normal CSS operation, the following message appears:

Temperature has reached x celsius for slot number

The Switch Module in slot 2 failed.

1. Power down the CSS.

2. Remove and replace the module. Refer to

the reference sheet that comes with the replacement module.

3. Reboot the CSS to boot the module.

The Switch Modules in slot 1 and 2 failed.

1. Power down the CSS.

2. Remove and replace the modules. Refer to

the reference sheet that comes with the modules.

3. Reboot the CSS to boot the modules.

Check the fans in the chassis. The module in the designated slot number is running a temperature that is too high, indicated by the x variable.

• For a CSS 11503, replace the chassis.

2-42

• For a CSS 11506, replace the fan module.

Refer to the reference sheet that comes with the replacement module.

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