The Cisco® Catalyst® 2960-SF Series of Fast Ethernet switches (Figure 1) provides
enterprise-class Layer 2 switching for branch and midsized campus access
applications. They enable reliable and secure business operations and lower total
cost of ownership through a range of innovative features including FlexStack, Power
over Ethernet Plus (PoE+), and Cisco Catalyst SmartOperations.
Cisco Catalyst 2960-SF LAN Base models feature:
Ɣ
2 or 4 Small Form-Factor Pluggable (SFP) uplinks for Gigabit performance and business continuity
Ɣ
24 or 48 Fast Ethernet ports
Ɣ
Cisco FlexStack for simplified management with 20 Gbps of stack throughput, when deployed with the
FlexStack stacking module
Ɣ
IEEE 802.3at-compliant PoE+ for up to 30W of power per port
Ɣ
Models offering 370W or 740W of combined POE/POE+ budget
Ɣ
Enhanced troubleshooting for problem solving, including link connectivity and cable diagnostics
Ɣ
USB storage for file transfers, backups, and simplified operations
Ɣ
Support for Cisco Catalyst SmartOperations features including Smart Install and Auto Smartports
Ɣ
Extended limited lifetime hardware warranty, including next-business-day replacement with 90-day service
and support
Cisco Catalyst 2960-SF LAN Lite models feature:
Ɣ
2 SFP uplinks for Gigabit performance and business continuity
Ɣ
24 or 48 Fast Ethernet ports
Ɣ
Enhanced troubleshooting for problem solving, including link connectivity and cable diagnostics
Ɣ
USB storage for file transfers, backups, and simplified operations
Ɣ
Support for Cisco Catalyst SmartOperations features, including Smart Install and Auto Smartports
Cisco FlexStack and IOS software provide true stacking, with all switches in a stack acting as a single switch unit.
FlexStack provides a unified data plane, unified configuration, and single IP address for switch management. The
advantages of true stacking include lower total cost of ownership through simplified management, and higher
availability. FlexStack supports cross-stack features including EtherChannel, SPAN, and FlexLink.
The FlexStack stack module is hot-swappable and can be added to any Cisco Catalyst 2960-SF switch with LAN
Base software, even while the switch is operating. Switches connected to a stack will upgrade to the correct Cisco
®
IOS
Software version and transparently become a stack member. The FlexStack module also enables mixed
stacking: 2960-SF series switches and 2960-S series switches can be combined in a single stack.
Cisco Catalyst 2960-SF switches support both IEEE 802.3af Power over Ethernet and IEEE 802.3at PoE+, which
provides up to 30W of power per port. The Cisco Catalyst 2960-SF Series Switches lower total cost of ownership
for deployments that incorporate Cisco IP phones, Cisco Aironet® wireless access points, or other standardscompliant PoE/PoE+ end devices. PoE removes the need to supply wall power to PoE-enabled devices and
eliminates the cost of adding electrical cabling and circuits that would otherwise be necessary in IP phone and
WLAN deployments. Table 3 shows the total PoE/PoE+ power available in each 2960-SF model.
Table 3. Switch PoE and PoE+ Power Capacity
Switch Model PoE+ (IEEE 802.3at) Budget
Cisco Catalyst 2960S-48FPS-L 24 ports up to 30W 48 ports up to 15.4W 740W
Cisco Catalyst 2960S-48LPS-L 12 ports up to 30W 24 ports up to 15.4W or
Cisco Catalyst 2960S-F24PS-L 12 ports up to 30W 24 ports up to 15.4W 370W
*
Intelligent power management al l ows fl exible power allocation across all ports.
*
PoE (IEEE 802.3af) Budget* Total PoE/PoE+ Budget*
370W
48 ports up to 7.7W
Cisco EnergyWise
Cisco EnergyWise is an innovative architecture, added to fixed configuration switches, promoting companywide
sustainability by reducing energy consumption across an entire corporate infrastructure and affecting more than
50 percent of global greenhouse gas emissions created by worldwide building infrastructure, a much greater effect
than the 2 percent generated by the IT industry. Cisco EnergyWise enables companies to measure the power
consumption of network infrastructure and network-attached devices and manage power consumption with
specific policies, reducing power consumption to realize increased cost savings, potentially affecting any powered
device.
EnergyWise encompasses a highly intelligent network-based approach to communicate messages that measure
and control energy between network devices and endpoints. The network discovers Cisco EnergyWisemanageable devices, monitors their power consumption, and takes action based on business rules to reduce
power consumption. EnergyWise uses a unique domain-naming system to query and summarize information from
large sets of devices, making it simpler than traditional network management capabilities. Cisco EnergyWise’s
management interfaces allow facilities and network management applications to communicate with endpoints and
each other using the network as a unifying fabric. The management interface uses standard SNMP or TCP to
integrate Cisco and third-party management systems.
Cisco Catalyst SmartOperations
Cisco Catalyst SmartOperations is a comprehensive set of capabilities that simplify LAN planning, deployment,
monitoring, and troubleshooting.
Ɣ
Cisco Smart Install is a transparent plug-and-play technology to configure the Cisco IOS Software image
and switch configuration without user intervention. Smart Install utilizes dynamic IP address allocation and
the assistance of other switches to facilitate installation providing transparent network plug and play.
Ɣ
Cisco Auto Smartports enables automatic configuration of switch ports as devices connect to the switch,
with settings optimized for the device type.
Ɣ
Cisco Smart Troubleshooting is an extensive array of diagnostic commands and system health checks
within the switch, including Smart Call Home.
For more information about Cisco Catalyst SmartOperations, visit http://www.cisco.com/go/smartoperations.
Ease-of-Use Features
Ɣ
Automatic QoS (AutoQoS) simplifies QoS configuration in voice over IP (VoIP) networks by issuing
interface and global switch commands to detect Cisco IP phones, classify traffic, and help enable egress
queue configuration.
Ɣ
Stacking Master configuration management and Cisco FlexStack stacking helps ensure that all switches
are automatically upgraded when the master switch receives a new software version. Automatic software
version checking and updating help ensure that all stack members have the same software version.
Ɣ
Dynamic Host Configuration Protocol (DHCP) autoconfiguration of multiple switches through a boot
server eases switch deployment.
Ɣ
Auto-negotiation on all ports automatically selects half- or full-duplex transmission mode to optimize
bandwidth.
Ɣ
Dynamic Trunking Protocol (DTP) facilitates dynamic trunk configuration across all switch ports.
Ɣ
Port Aggregation Protocol (PAgP) automates the creation of Cisco Fast EtherChannel® groups or Gigabit
EtherChannel groups to link to another switch, router, or server.
Ɣ
Link Aggregation Control Protocol (LACP) allows the creation of Ethernet channeling with devices that
conform to IEEE 802.3ad. This feature is similar to Cisco EtherChannel technology and PAgP.
Ɣ
Automatic media-dependent interface crossover (MDIX) automatically adjusts transmit and receive
pairs if an incorrect cable type (crossover or straight-through) is installed.
Ɣ
Unidirectional Link Detection Protocol (UDLD) and Aggressive UDLD allow unidirectional links caused
by incorrect fiber-optic wiring or port faults to be detected and disabled on fiber-optic interfaces.
Ɣ
Switching Database Manager (SDM) templates for access, routing, and VLAN deployment allow the
administrator to easily maximize memory allocation to the desired features based on deployment-specific
requirements.
Ɣ
Local Proxy Address Resolution Protocol (ARP) works in conjunction with Private VLAN Edge to
minimize broadcasts and maximize available bandwidth.
Ɣ
Internet Group Management Protocol (IGMP) Snooping for IPv4 and IPv6 MLD v1 and v2 Snooping
provide fast client joins and leaves of multicast streams and limit bandwidth-intensive video traffic to only
the requestors.
Ɣ
Multicast VLAN Registration (MVR) continuously sends multicast streams in a multicast VLAN while
isolating the streams from subscriber VLANs for bandwidth and security reasons.
Ɣ
Per-port broadcast, multicast, and unicast storm control prevents faulty end stations from degrading
overall systems performance.
Ɣ
Voice VLAN simplifies telephony installations by keeping voice traffic on a separate VLAN for easier
administration and troubleshooting.
Ɣ
Cisco VLAN Trunking Protocol (VTP) supports dynamic VLANs and dynamic trunk configuration across
all switches.
Ɣ
Remote Switch Port Analyzer (RSPAN) allows administrators to remotely monitor ports in a Layer 2
switch network from any other switch in the same network.
For enhanced traffic management, monitoring, and analysis, the Embedded Remote Monitoring (RMON)
software agent supports four RMON groups (history, statistics, alarms, and events).
Ɣ
Layer 2 traceroute eases troubleshooting by identifying the physical path that a packet takes from source
to destination.
Ɣ
Trivial File Transfer Protocol (TFTP) reduces the cost of administering software upgrades by
downloading from a centralized location.
Ɣ
Network Time Protocol (NTP) provides switches with accurate and consistent time of day.
Network Management
The Cisco Catalyst 2960-SF Series Switches offer a superior CLI for detailed configuration and administration.
2960-SF switches can also be managed with Cisco Network Assistant, a PC-based tool for quick configuration
based on preset templates, or the Cisco Prime™ enterprise network management suite.
Cisco Network Assistant
A PC-based network management application designed for small and medium-sized business (SMB) networks
with up to 250 users, Cisco Network Assistant offers centralized network management and configuration
capabilities. Cisco Network Assistant uses Cisco Smartports technology to simplify both initial deployment and
ongoing maintenance. This application also features an intuitive GUI where users can easily apply common
services across Cisco switches, routers, and access points, such as:
Ɣ
Configuration management
Ɣ
Troubleshooting advice
Ɣ
Inventory reports
Ɣ
Event notification
Ɣ
Network security settings
Ɣ
Password synchronization
Ɣ
Drag-and-drop Cisco IOS Software upgrades
Ɣ
Secure wireless
For detailed information about Cisco Network Assistant, visit http://www.cisco.com/go/cna
Cisco Prime Network Management
Cisco Prime network management solutions provide comprehensive network lifecycle management. Prime
provides an extensive library of easy-to-use features to automate the initial and day-to-day management of your
Cisco network. Cisco Prime integrates hardware and software platform expertise and operational experience into a
powerful set of workflow-driven configuration, monitoring, troubleshooting, reporting, and administrative tools.
Including:
Ɣ
Support for new Cisco hardware platforms the day they ship
Ɣ
Configuration management tools built from Cisco experience and Cisco Validated Design
recommendations
Ɣ
Monitoring and troubleshooting capabilities that incorporates Cisco hardware best practices and
diagnostics features
Automation in managing hardware inventories, security vulnerabilities (PSIRTS) and platform end-of-life
and support cycles
For detailed information about Cisco Prime, visit http://www.cisco.com/go/prime
.
Security Features
The Cisco Catalyst 2960-SF Series Switches provide superior Layer 2 threat defense capabilities for mitigating
man-in-the-middle attacks (such as MAC, IP, and ARP spoofing). TrustSec, a primary element of Borderless
Security Architecture, helps enterprise customers secure their networks, data and resources with policy-based
access control, identity and role-aware networking, pervasive integrity, and confidentiality. Borderless security is
enabled by the following feature sets in the Cisco Catalyst 2960-SF Series Switches:
Ɣ
Threat defense
Ɣ
Cisco TrustSec
Ɣ
Other advanced security features
Threat Defense
Cisco Integrated Security Features is an industry-leading solution available on Cisco Catalyst Switches that
proactively protects your critical network infrastructure. Delivering powerful, easy-to-use tools to effectively prevent
the most common and potentially damaging Layer 2 security threats, Cisco Integrated Security Features provides
robust security throughout the network. Cisco Integrated Security Features include Port Security, DHCP Snooping,
Dynamic ARP Inspection, and IP Source guard.
Ɣ
Port Security secures the access to an access or trunk port based on MAC address. It limits the number of
learned MAC addresses to deny MAC address flooding.
Ɣ
DHCP Snooping prevents malicious users from spoofing a DHCP server and sending out bogus
addresses. This feature is used by other primary security features to prevent a number of other attacks
such as ARP poisoning.
Ɣ
Dynamic ARP Inspection (DAI) helps ensure user integrity by preventing malicious users from exploiting
the insecure nature of the ARP protocol.
Ɣ
IP source guard prevents a malicious user from spoofing or taking over another user’s IP address by
creating a binding table between the client’s IP and MAC address, port, and VLAN.
Cisco TrustSec
TrustSec secures access to the network, enforces security policies, and delivers standard based security solutions
such as 802.1X enabling secure collaboration and policy compliance. TrustSec capabilities reflect Cisco thought
leadership, innovations, and commitment to customer success. These new capabilities include:
Ɣ
Flexible authentication that supports multiple authentication mechanisms including 802.1X, MAC
Authentication Bypass and web authentication using a single, consistent configuration.
Ɣ
Open mode that creates a user friendly environment for 802.1X operations.
Ɣ
Integration of device profiling technology and guest access handling with Cisco switching to
significantly improve security while reducing deployment and operational challenges.
Ɣ
RADIUS Change of Authorization and downloadable calls for comprehensive policy management
capabilities.
802.1X Supplicant with Network Edge Access Transport (NEAT) enables extended secure access
where compact switches in the conference rooms have the same level of security as switches inside the
locked wiring closet.
Other Advanced Security Features
Other Advanced Security features include but are not limited to:
Ɣ
Private VLAN Edge provides security and isolation between switch ports, which helps ensure that users
cannot snoop on other users’ traffic.
Ɣ
Multidomain Authentication allows an IP phone and a PC to authenticate on the same switch port while
placing them on appropriate voice and data VLAN.
Ɣ
Port-based ACLs for Layer 2 interfaces allow security policies to be applied on individual switch ports.
Ɣ
Secure Shell (SSH) Protocol, Kerberos, and Simple Network Management Protocol Version 3
(SNMPv3) provide network security by encrypting administrator traffic during Telnet and SNMP sessions.
SSH Protocol, Kerberos, and the cryptographic version of SNMPv3 require a special cryptographic
software image because of U.S. export restrictions.
Ɣ
Bidirectional data support on the Switched Port Analyzer (SPAN) port allows Cisco Intrusion Detection
System (IDS) to take action when an intruder is detected.
Ɣ
TACACS+ and RADIUS authentication facilitates centralized control of the switch and restricts
unauthorized users from altering the configuration.
Ɣ
MAC Address Notification allows administrators to be notified of users added to or removed from the
network.
Ɣ
Multilevel security on console access prevents unauthorized users from altering the switch
configuration.
Ɣ
Bridge protocol data unit (BPDU) Guard shuts down Spanning Tree PortFast-enabled interfaces when
BPDUs are received to avoid accidental topology loops.
Ɣ
Spanning Tree Root Guard (STRG) prevents edge devices not in the network administrator’s control from
becoming Spanning Tree Protocol root nodes.
Ɣ
IGMP filtering provides multicast authentication by filtering out nonsubscribers and limits the number of
concurrent multicast streams available per port.
Ɣ
Dynamic VLAN assignment is supported through implementation of VLAN Membership Policy Server
client capability to provide flexibility in assigning ports to VLANs. Dynamic VLAN facilitates the fast
assignment of IP addresses.
High Availability
Cisco Catalyst 2960-SF Series Switches provide Cisco FlexStack stacking to support increased resiliency and
availability. Other high-availability features include:
Ɣ
Cross-Stack EtherChannel provides the ability to configure Cisco EtherChannel technology across
different members of the Cisco FlexStack for high resiliency.
Ɣ
Flexlink provides link redundancy with convergence time less than 100 ms.
IEEE 802.1s/w Rapid Spanning Tree Protocol (RSTP) and Multiple Spanning Tree Protocol (MSTP)
provide rapid spanning-tree convergence independent of spanning-tree timers and also offer the benefit of
Layer 2 load balancing and distributed processing. Stacked units behave as a single spanning-tree node.
Ɣ
Per-VLAN Rapid Spanning Tree (PVRST+) allows rapid spanning-tree reconvergence on a per-VLAN
spanning-tree basis, without requiring the implementation of spanning-tree instances.
Ɣ
Switch-port autorecovery (Errdisable) automatically attempts to reactivate a link that is disabled because
of a network error.
Enhanced Quality of Service
The Cisco 2960-SF Series Switches offers intelligent services that keep everything flowing smoothly. Industryleading mechanisms for marking, classification, and scheduling deliver superior performance for data, voice, and
video traffic, all at wire speed.
QoS features supported in the Cisco 2960-SF Series Switches include:
Ɣ
Cross-stack QoS allows QoS to be configured across the entire FlexStack stack.
Ɣ
802.1p class of service (CoS) and differentiated services code point (DSCP) field classification are
provided, using marking and reclassification on a per-packet basis by source and destination IP address,
MAC address, or Layer 4 TCP/UDP port number.
Ɣ
Cisco control-plane and data-plane QoS ACLs on all ports help ensure proper marking on a per-packet
basis.
Ɣ
Four egress queues per port help enable differentiated management of different traffic types across the
stack.
Ɣ
Shaped Round Robin (SRR) scheduling helps ensure differential prioritization of packet flows by
intelligently servicing the ingress queues and egress queues.
Ɣ
Weighted Tail Drop (WTD) provides congestion avoidance at the ingress and egress queues before a
disruption occurs.
Ɣ
Strict priority queuing helps ensure that the highest-priority packets are serviced ahead of all other traffic.
Ɣ
Trusted Boundary provides the ability to trust the QoS priority settings if an IP phone is present and to
disable the trust setting if the IP phone is removed, thereby preventing a malicious user.
Ɣ
Rate limiting is provided based on source and destination IP address, source and destination MAC
address, Layer 4 TCP/UDP information, or any combination of these fields, using QoS ACLs (IP ACLs or
MAC ACLs), class maps, and policy maps.
Ɣ
Up to 64 aggregate or individual policers are available per Fast Ethernet or GbE port.
Location Awareness and Mobility
In order to provide delivery of a best-in-class network experience to end users, it’s critical for network access to be
location aware. A wide variety of devices can appear on the network, both wired (switches, routers, IP phones,
PCs, access points, controllers, video digital media players, and so on) and wireless (mobile devices, wireless
tags, rogues, and so on). In many industries, locating assets is primarily a manual process and is time consuming
and error prone. The inability to locate assets in real time and to help ensure their availability when and where they
are needed limits reaction time and efficiency.
Location services answer business-critical questions about both mobile assets and the users of those assets
regardless of whether those assets are connecting using wired or wireless, and hence directly improve their
organization’s profitability. Network Location Services also improve security and accelerate client troubleshooting
by locating an asset, user, or device on the network.
Ɣ
Network visibility and control provide centralized visibility into wired and wireless devices on the network
and their location.
Ɣ
Location-assisted client troubleshooting enables tracking of wired or wireless clients for quick problem
resolution.
Ɣ
Asset tracking and improved security provide centralized inventory of wired and wireless devices and
asset management for improved business processes.
Ɣ
Location based policy allows greater control and visibility. With EnergyWise, power policies can be set up
(to reduce the power or shut down the power from a port) based on the location.
Ɣ
Cisco Emergency Responder (CER) enhances emergency calling from Cisco Unified CallManager. It
helps assure that Cisco Unified CallManager sends emergency calls to the appropriate Public Safety
Answering Point (PSAP) for the caller’s location.
Specifications
Tables 4 through 9 provide hardware features, power specifications, management and standards support, and
safety and compliance information for the Cisco Catalyst 2960-SF Series Switches with LAN Base Software.
Table 4. Cisco Catalyst 2960-SF Series Switches P erf ormance and Scalability
Performance and Scalability Numbers for All Switch Models
Forwarding bandwidth 88 Gbps
Switching bandwidth* 176 Gbps
Flash memory 64 MB
Memory DRAM 128 MB
Max VLANs 255
VLAN IDs 4000
Maximum transmission unit (MTU) 9198 bytes
Jumbo frames 9216 bytes
Resource Default QoS Dual
Unicast MAC addresses 8000 8000 8000
IPv4 IGMP groups 255 255 255
IPv4 MAC QoS access control entries (ACEs) 128 384 0
IPv4 MAC security ACEs 384 128 256
Parameter Fahrenheit Centigrade
Operating temperature up to 5000 ft (1500 m) 23º to 113ºF -5º to 45ºC
Operating temperature up to 10,000 ft (3000 m) 23º to 104ºF -5º to 40ºC
Storage temperature up to 15,000 feet (4573 m) -13º to 158ºF -25º to 70ºC
Parameter Feet Meters
Operating altitude Up to 10,000 Up to 3000
Storage altitude Up to 13,000 Up to 4000
Operating relative humidity 10% to 95% noncondensing
Storage relative humidity 10% to 95% noncondensing
Acoustic Noise
Measured per ISO 7779 and declared per ISO 9296.
Bystander positions operating mode at 25°C ambient.
Cisco Catalyst 2960-S Voltage (Autoranging) Current Frequency
Cisco Catalyst 2960S-F48FPS-L 9 to 4 A
Cisco Catalyst 2960S-F48LPS-L 9 to 4 A
Cisco Catalyst 2960S-F24PS-L 5 to 2 A
Cisco Catalyst 2960S-F48TS-L 5 to 2 A
Cisco Catalyst 2960S-F24TS-L 1 to 0.5 A
Cisco Catalyst 2960S-F48TS-S 5 to 2 A
Cisco Catalyst 2960S-F24TS-S
Power Rating
Model Power Rating
Cisco Catalyst 2960S-F48FPS-L 0.89 kVA
Cisco Catalyst 2960S-F48LPS-L 0.48 kVA
Cisco Catalyst 2960S-F24PS-L 0.46 kVA
Cisco Catalyst 2960S-F48TS-L 0.13 kVA
Cisco Catalyst 2960S-F24TS-L 0.09 kVA
Cisco Catalyst 2960S-F48TS-S 0.10 kVA
Cisco Catalyst 2960S-F24TS-S 0.08 kVA
PoE and PoE+
Ɣ
Maximum power supplied per port for PoE+ is 30W.
Ɣ
Maximum power supplied per port for PoE is 15.4W.
Ɣ
Total power dedicated to PoE or PoE+ is 370W or 740W.
100 to 240 VAC
50 to 60Hz
1 to 0.5 A
Table 9 shows power consumption of Cisco Catalyst 2960-SF Series Switches based on Alliance for
Telecommunications Industry Solutions (ATIS) testing using IMIX distribution stream traffic, with input voltage of
115V AC @ 60 Hz and no PoE loading.
Table 9. Power Consumption for Cisc o Cat al yst 2960-SF Series Switches
Environmental Reduction of Hazardous Substances (ROHS)
Telco Common Language Equipment Identifier (CLEI) code
Warranty Limited lifetime warranty
UL 60950-1, Second Edition
Ɣ
CAN/CSA 22.2 No. 60950-1, Second Edition
Ɣ
TUV/GS to EN 60950-1, Second Edition
Ɣ
CB to IEC 60950-1 Second Edition with all country deviations
Ɣ
CE Marking
Ɣ
NOM (through partners and distributors)
Ɣ
FCC Part 15 Class A
Ɣ
EN 55022 Class A (CISPR22)
Ɣ
EN 55024 (CISPR24)
Ɣ
AS/NZS CISPR22 Class A
Ɣ
CE
Ɣ
MIC
Cisco Enhanced Limited Lifetime Hardware Warranty
Cisco Catalyst 2960-SF Series Switches come with an enhanced limited lifetime warranty (Table 11). The warranty
for the Cisco Catalyst 2960-SF has the same terms as our standard limited lifetime warranty plus the addition of
next business day delivery of replacement hardware where available and 90 days of 8X5 Cisco Technical
Assistance Center (TAC) support.
Your formal warranty statement, including the warranty applicable to Cisco software, appears in the Cisco
information packet that accompanies your Cisco product. We encourage you to review carefully the warranty
statement shipped with your specific product before use.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
For further information on warranty terms, visit http://www.cisco.com/go/warranty
Device covered Applies to Cisco Catalyst 2960-SF Series Switches.
Warranty duration As long as the original customer owns the product.
End-of-life policy In the event of discontinuance of product manufacture, Cisco warranty support is limited to five (5) years from the
announcement of discontinuance.
Hardware replacement Cisco or its service center will use commercially reasonable efforts to ship a Cisco Catalyst 2960-SF replacement
part for next business day delivery, where available. Otherwise, a replacement will be shipped within ten (10) working
days after the receipt of the RMA request. Actual delivery times may vary depending on customer location.
Effective date Hardware warranty commences from the date of shipment to customer (and in case of resale by a Cisco reseller, not
more than ninety [90] days after original shipment by Cisco).
TAC support Cisco will provide during customer’s local business hours, 8 hours per day, 5 days per week basic configuration,
diagnosis, and troubleshooting of device-level problems for up to 90 days from the date of shipment of the originally
purchased Cisco Catalyst 2960-SF product. This support does not include solution or network-level support beyond
the specific device under consideration.
Cisco.com Access Warranty allows guest access only to Cisco.com
Software Update Policy for Cisco Catalyst 2960-SF Ser ies Switches
Customers with Cisco Catalyst LAN Base software licenses will be provided with maintenance updates and bug
fixes designed to maintain the compliance of the software with published specifications, release notes, and
industry standards as long as the original end user continues to own or use the product or up to one year from the
end-of-sale date for this product, whichever occurs earlier.
This policy supersedes any previous warranty or software statement and is subject to change without notice.
Cisco and Partner Services for the Cisco Catalyst 2960-SF
Minimize operating costs and reduce power consumption with the Cisco Catalyst 2960-SF using intelligent,
personalized services from Cisco and our partners. Through a discovery process that begins with understanding
your business objectives, we help you integrate the Cisco Catalyst into your architecture and incorporate network
services onto it. Sharing knowledge and leading practices, we support your success every step of the way as you
deploy, absorb, manage, and scale new technology. Choose from a flexible suite of support services designed to
meet your business needs and help you maintain high-quality network performance while controlling operational
costs. Table 12 lists the technical services available for the Cisco Catalyst 2960-SF Series Switches.
Table 12. Technical Services Available for Cisco Catalyst 2960-SF Series Switc hes
Technical Services
Cisco SMARTnet Service
Ɣ
Around-the-clock, global access to the Cisco TAC
Ɣ
Unrestricted access to the extensive Cisco.com knowledge base and tools
Ɣ
Next-business-day, 8x5x4, 24x7x4, or 24x7x2 advance hardware replacement and onsite parts replacement and installation available
Ɣ
Ongoing operating system software updates within the licensed feature set
Ɣ
Proactive diagnostics and real-time alerts on Smart Call Home enabled devices
Cisco Smart Foundation Service
Ɣ
Next-business-day advance hardware replacement as available
Ɣ
Access to SMB TAC during business hours (access levels vary by region)
Ɣ
Access to Cisco.com SMB knowledge base
Ɣ
Online technical resources through Smart Foundation Portal
Ɣ
Operating system software bug fixes and patches
Cisco Smart Care Service
Ɣ
Network-level coverage for the needs of small and medium-sized businesses
Ɣ
Proactive health checks and periodic assessments of Cisco network foundation, voice, and security technologies
Ɣ
Technical support for eligible Cisco hardware and software through Smart Care Portal
Ɣ
Cisco operating system and application software updates and upgrades
Ɣ
Next-business-day advance hardware replacement as available, 24x7x4 option available
Cisco SP Base Service
Ɣ
Around-the-clock, global access to the Cisco TAC
Ɣ
Registered access to Cisco.com
Ɣ
Next-business-day, 8x5x4, 24x7x4, and 24x7x2 advance hardware replacement. Return to factory option available
Ɣ
Ongoing operating system software updates
2
2
2
1
1
1
1
Advance hardware replacement is avail abl e i n vari ous service-level combi nations. For example, 8x5xNBD indicates that
shipment will be initiated during the standard 8-hour busines s day, 5 days a week (the generally accepted business days within
the relevant region), with next-business-day (NB D) del i very. Where NBD is not avai l abl e, same day shipping is provi ded.
Restrictions apply; revi ew the appropriate service descripti ons for details.
2
Cisco operating system updates include the foll owing: maintenance releases, minor updates, and major updat es within the
Three levels of premium, high-touch services are available:
Ɣ
Cisco High-Touch Operations Management Service
Ɣ
Cisco High-Touch Technical Support Service
Ɣ
Cisco High-Touch Engineering Service
Valid Cisco SMARTnet or SP Base contracts are required on all network equipment.
Ordering Information
Tables 13 and 14 give ordering information for the Cisco Catalyst 2960-SF Series Switches
Table 13. Ordering Information for Cisco Catalyst 2960-SF Series Switches
Part Numbers Description
WS-C2960S-F48FPS-L 48 10/100 Fast Ethernet ports, 740W of POE/POE+ power, 4xSFP, FlexStack stacking (requires module),
WS-C2960S-F48LPS-L 48 10/100 Fast Ethernet ports, 370W of POE/POE+ power, 4xSFP, FlexStack stacking (requires module),
WS-C2960S-F24PS-L 24 10/100 Fast Ethernet ports, 370W of POE/POE+ power, 2xSFP, FlexStack stacking (requires module),
WS-C2960S-F48TS-L 48 10/100 Fast Ethernet ports, 4xSFP, FlexStack stacking (requires module), LAN Base software
WS-C2960S-F24PS-L 24 10/100 Fast Ethernet ports, 2xSFP, FlexStack stacking (requires module), LAN Base software
WS-C2960S-F48TS-S 48 10/100 Fast Ethernet ports, 2xSFP, LAN Lite software
WS-C2960S-F24TS-S 24 10/100 Fast Ethernet ports, 2xSFP, LAN Lite software
LAN Base software
LAN Base software
LAN Base software
Table 14. Ordering Information for Cisco Catalyst 2960-S F Accessories
Part Numbers Description
C2960S-F-STACK FlexStack hot-swappable stacking module: compatible with Cisco Catalyst 2960-SF Series LAN Base
CAB-STK-E-0.5M FlexStack stacking cable with a 0.5 m length
CAB-STK-E-1M FlexStack stacking cable with a 1.0 m length
CAB-STK-E-3M FlexStack stacking cable with a 3.0 m length
CAB-CONSOLE-RJ45 Console cable 6 ft with RJ45
CAB-CONSOLE-USB Console cable 6 ft with USB Type A and mini-B connectors
RCKMNT-1RU= Spare rack-mount kit for 19- and 24-inch racks
RCKMNT-REC-1RU= 1 RU recessed rack-mount kit
switches only.
For the latest SFP compatibility information with C2960-SF model switches, consult the tables available here: