Cisco C20, C20 Plus Administrator's Manual
Cisco TelePresence System Quick Set C20 / C20 Plus and Profiles using C20 Administrator guide
Contents
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Web interface
Advanced configuration
Introduction
Password protection
Appendices
Software version TC4.0
NOVEMBER 2010
Administrator guide
For Cisco TelePresence System Quick Set C20 / C20 Plus and Profile 42” using C20
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TA - ToC - Hidden
Thank you for choosing Cisco!
text anchor
Your Cisco product has been designed to give
you many years of safe, reliable operation.
This part of the product documentation is
aimed at administrators working with the
setup of the Quick Set C20 / C20 Plus and
Profiles using Codec C20.
Our main objective with this Administrator
guide is to address your goals and needs.
Please let us know how well we succeeded!
May we recommend that you visit the Cisco
web site regularly for updated versions of this
guide.
The user documentation can be found on
http://www.cisco.com/go/telepresence/docs.
How to use this guide
The top menu bar and the entries in the Table
of Contents are all hyperlinks. Just click on
them to go to the topic.
Table of Contents
Introduction
Introduction
User documentation
What’s new in this version ...................................................................................... 6
Software release notes
Software download
User documentation
New features and improvements
The Advanced configuration menu
System overview
Profile 42” using Codec C20
Quick Set C20/C20 Plus
Web interface
The web interface
Connect to the codec
Password protection of the web interface
System information
Making calls from the web interface
Making a snapshot
User management
User roles
The default user account
Password and PIN-code
Security mode
Changing your password
Custom wallpaper
File format and picture size
Upload and activate the wallpaper........................................................17
Adding a logon banner
Uploading certificates
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New settings
Settings that have changed
Quick Set C20
Quick Set C20 Plus
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Uploading the SSL certificate
Uploading the Trusted CA certificates list
Audit certificate
About audit logging
Uploading the Audit certificate list
Support log files
Historical log files
Current log files
Viewing XML files
Software upgrade
Advanced configuration
Restarting the system
Advanced configuration settings
Description of the advanced configuration settings
The Audio settings
The Camera settings
The Conference settings
The H323 Profile settings
The Network settings
The NetworkServices settings
The Phonebook settings
The Provisioning settings
The Security settings
The Serial Port settings
The SIP Profile settings
The Standby settings
The SystemUnit settings
The Time settings
The Video settings...............................................................................................48
The Experimental menu
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Cisco TelePresence System Quick Set C20 / C20 Plus and Profiles using C20 Administrator guide
Contents
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Web interface
Advanced configuration
Introduction
Password protection
Appendices
Contents
Password protection
Password protection
Setting the Advanced menu password
Changing the codec password
Changing a user password
Setting a root password
Appendices
About monitors when you have a Codec C20
Connecting the monitor
Connecting to HDMI 1
Connecting to HDMI 2
Moving the OSD using the remote control
Moving the OSD using the web interface
Dual monitors
Dual monitor configuration
Optimal definition profiles
ClearPath - packet loss resilience
Requirement for speaker systems connected to a Cisco
TelePresence C-series codec
Codec C20–The physical interface
The front panel LEDs..........................................................................................63
The rear panel
Pin-out schemes
Quick Set C20—Cable configuration
Quick Set C20 Plus—Cable configuration
DNAM for Profile 42”
The DNAM Loudspeaker................................................................................68
The DNAM Amplifier
Technical specifications
Quick Set C20/C20 Plus
Profile 42” using C20
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Web interface
Advanced configuration
Introduction
Password protection
Appendices
Introduction
Chapter 1
Introduction
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Introduction
Introduction
This document provides you with the information
required to administrate your product at an advanced
level.
Products covered in this guide:
• Profile 42” using C20
• Quick Set C20 / C20 Plus
User documentation
The user documentation for the Cisco TelePresence systems,
running the TC software, has several guides suitable for various
user groups.
• Video conference room primer
• Video conference room acoustics guidelines
• Getting started guide for the TelePresence systems
• User guide for the TelePresence systems
• Administrator guides for the TelePresence systems
• Camera user guide for the PrecisionHD cameras
• API reference guides for the Codec C Series
• TC Console user guide for the Codec C Series
• Physical interfaces guides for the Codec C Series
• Regulatory compliance and safety information guides
• Legal and license information for products using TC software
Download the user documentation
http://www.cisco.com/go/telepresence/docs and select
Go to:
your product to see the user documentation for your product.
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Advanced configuration
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Introduction
What’s new in this version
This section provides an overview of the new and changed API
commands and new features in the TC4.0 software version.
Software release notes
For a complete overview of the news and changes, we
recommend reading the Software Release Notes (TC4).
Go to: http://www.cisco.com/go/telepresence/docs
Software download
For software download go to:
http://ftp.tandberg.com/pub/software/endpoints/tc/
User documentation
The user documentation is available from our web site. Select
a product from the list to produce an overview of the user
documentation for that product.
Go to: http://www.cisco.com/go/telepresence/docs
New features and improvements
ClearPath
ClearPath is a Cisco developed technology for removing
negative effects of packet loss. ClearPath is turned on by default
and will be used when supported on both ends.
ClearPath uses three different technologies:
• Dynamic bandwidth adaptation
• Long term reference frames
• Video aware Forward Error Correction (FEC)
The ClearPath mode is set by the xConfiguration Conference
PacketLossResilience Mode command.
Cisco branding
All web logos and GUI logo references to TANDBERG have been
replaced with Cisco logo.
IPv6
All services running are supported except Telnet. Both H.323
and SIP is supported. Dual protocol is not supported. H.323 and
SIP will run on either IPv4 or IPv6.
One additional telephone call
All systems are now able to dial one telephone call in addition
to the number of video calls allowed. A system with MultiSite
installed can dial 3 sites on video and one additional site on
telephone. If MultiWay is configured this feature will not be
available.
Configurable top banner
The top banner of the GUI which normally will display the
systems URI can now be configured to display: Auto, None, IPv4
address, IPv6 address, H.323 ID, E.164 Alias, SIP URI or system
name.
RFC2833
Support for RFC 2833, out-of-band DTMF tones for SIP.
User administration on web, local user database
Added possibility to create, modify and delete users who
are given access to the codec, as well as differentiating their
privileges through the assignment of the roles ADMIN, USER and
AUDIT. Passwords and PIN are assigned to users to give access
to SSH, Telnet and Web, as well as serial port or GUI if required
login on these interfaces is enabled.
Audit logging support
All user login and login attempts and configuration changes
are recorded and can be sent to an audit server, with or without
encryption.
Restrict management by IP address filtering
User access to codec via SSH, Telnet or HTTP/HTTPS can be
restricted on basis of IP address or range of IP addresses.
Mutual authentication on web
If http client certificate verification is required, a web certificate is
required in order to access the cocec’s Web interface.
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Multiple dial methods in phonebook
Contacts in the phonebook can now be dialed using multiple
dialing methods. For example a user may be reached in three
different ways: H.323, SIP and using an E.164 alias dialing him
or her through an ISDN gateway. If the user is listed with these
options in the phonebook the alternatives are listed under “ View
dialing methods” for the given user.
6
Web snapshots
Snapshots can now be obtained from the local main camera
through the web interface.
NOTE: Web snapshots cannot be enabled remotely. You must
enable it locally either through the on-screen menus or the RS232 serial port.
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Introduction
New software release for Cisco TelePresence PrecisionHD
Camera - 1080p 4x
With the TC4.0.0 release, the PrecisionHD 1080p 4x camera will
automatically be upgraded to camera software release ID20002.
Included in this release is:
• Power saving in standby mode.
• Improved backlight compensation.
The Advanced configuration menu
New settings
xConfiguration Conference PacketLossResilience Mode
xConfiguration Network IPStack
xConfiguration Network IPv6 Address
xConfiguration Network IPv6 GateWay
xConfiguration Network IPv6 Assignment
xConfiguration Network IPv6 DHCPOptions
xConfiguration Network RemoteAccess Allow
xConfiguration NetworkServices
xConfiguration NetworkServices SSH Mode
xConfiguration NetworkServices SSH AllowPublicKey
xConfiguration NetworkServices HTTPS VerifyClientCertificate
xConfiguration Provisioning ExternalManager Domain
xConfiguration Security Audit Server Address
xConfiguration Security Audit Server Port
xConfiguration Security Audit OnError Action
xConfiguration Security Audit Logging Mode
xConfiguration Security Session InactivityTimeout
xConfiguration SerialPort Mode
xConfiguration SystemUnit ContactInfo Type
xConfiguration Video AllowWebSnapshots
xConfiguration Video SelfviewPosition
xConfiguration Video Layout LocalLayoutFamily
xConfiguration Video Layout RemoteLayoutFamily
xConfiguration Video OSD LoginRequired
Settings that have changed
xConfiguration Network QoS
• Removed argument ‘IPv4’
xConfiguration SystemUnit MenuLanguage
• Added arguments ‘SpanishLatin’ and ‘Turkish’
Experimental settings
The Experimental settings are beta settings. These settings can
be used ‘as is’, and are not fully documented.
NOTE: The Experimental settings are likely to change.
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Introduction
System overview
Profile 42” using Codec C20
See the installation sheet for your Profile system for instructions
on how to install the system.
Codec C20
• Full HD video.
• High resolution data sharing.
• Rich I/O capabilities.
PrecisionHD 1080p camera
Full HD Camera designed for visual communication with:
• 12 x optical zoom.
• Fast and precise pan, tilt and zoom.
Monitor
42” Full HD LCD, 16:9, 1080 x 1920 resolution.
Audio module
Wide band audio module supporting:
• 20 kHz AAC-LD.
• 1 echo canceller.
Profile 42”
Ethernet cable
PC cable
Mic cables
PrecisionHD 1080p camera
Monitor 42’’
Full HD LCD
In the base module:
• Audio amplifier (DNAM)
• Codec C20
Audio amplifier
Optimized DNAM for the Profile system, providing
crystal clear and natural audio.
Microphones
2 x Microphones.
Remote control
Remote Control TRC5, with A AA batteries.
Foot stand
Stand alone, wheelbase or wall mounting foot stand.
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Power cable
Foot stand (stand alone,
wheelbase or wall mounting foot
module)
8
Remote control
with 4 batteries
2 x Microphones
with cables
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Introduction
System overview, continued...
The Quick Set C20 packs the rich user experience of larger
systems into a compact room based solution. Quick Set C20
is a high definition video collaboration system that has options
for 1080p30 or 720p60 resolution, while being easy to deploy,
simple to manage and intuitive to use. The Quick Set C20 is
uniquely positioned to enable small scale deployment of a first
time video solution, as well as allowing the enterprise scale an
existing video conferencing solution to hundreds of locations
throughout the entire organization.
Quick Set C20 / C20 Plus
Never before has the absolute quality of 1080p HD video been
so accessible. The Quick Set C20 represents the first time a
video solution with this quality and ease of use is available at a
price point suited for small teams and those just starting out with
video.
Quick Set C20
The Quick Set C20 includes a Codec C20, PrecisionHD 1080p
4X zoom camera, Performance Mic 20 and remote control.
Simply add to any HD display and be ready to meet!
Quick Set C20 Plus
The Quick Set C20 includes a Codec C20, PrecisionHD 1080p
12X zoom camera, Performance Mic 20 and remote control.
Simply add to any HD display and be ready to meet!
Design features
• Transforms a flat panel display into a 1080p high definition
meeting space.
• Simple, intuitive connections make setup as easy as
connecting a DVD player.
• Quick Set C20 provides up to 1080p30 resolution with a 4x
zoom camera.
• Quick Set C20 Plus provides up to 1080p30 and 720p60
resolution with a 12x zoom camera.
• Standards-compliant 1080p solution — compatible with
standards-based video without loss of features.
• Sleek, compact design.
Application features
• Share multimedia and presentations at the touch of a button.
• Basic API available over IP (Telnet or SSH).
• Dual-display option available.
• HD content sharing with 720p and WXGA.
Performance features
• Optimal definition up to 1080p30.
• H.323/SIP up to 6 Mbps.
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* Availabl e for a limted period of t ime.
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Introduction
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Web interface
Chapter 2
Web interface
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Web interface
The web interface
The web interface allows for remote administration of the
system.
Connect to the codec
Open a web browser and enter the IP address of the
codec.
How to find the IP address:
To find the IP address, open the System Information page
using the remote control. Navigate to Home > Settings >
System Information.
Password protection of the web interface
In order to access the web interface you must sign in. The
username and password are the same as defined for the
codec. The default username is admin with no password
set.
Read more about user roles and how to manage users in
the User management section, and about ways to password
protect your codec in the Password protection ch apte r.
Signing in
1. Enter the IP address of
the codec.
2. Enter the username
and password and
press Sign In.
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Web interface
System information
From the web interface you have the following menu
options:
• System Information
• Call
• Snapshot
• Users
• Change Password
• Wallpaper
• Logon Banner
• Upload Certificates
• Audit Certificate
• Logs
• XML Files
• Upgrade Software
• Advanced Configuration
• Restart
• Sign Out
The System Information page
Current signed in user
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Interactive menus
Click on the menu items
to access the pages.
Which menu options are
available depends on the
role of the logged in user.
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Security information
Information about the
current security mode
(strong security mode
available for JTIC labeled
devices).
Login information
Information about recent
login attempts and
password expiry.
System information
Information about system
name, product type,
software version, IP
address, etc.
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Making calls from the web interface
Sometimes, e.g. when you are configuring the
system from a remote location, it is convenient
to be able to make calls from the video system
to ensure everything works as expected.
The Call page
How to make a call
Input field: Enter one or more characters in
the input field, until the name you want to
call appears in the dynamic search list or,
enter the complete name or number.
Dial: Press Dial to initiate the call.
Disconnect all: Press Disconnect all to
end all calls.
Options: Click Options to change the bit
rate for this call. Select the Call rate in the
drop down list.
The call status page
The call status page appear when you
make a call. Please allow for approximately
30 seconds after the call is up before
checking call details.
You will find the following information on
the call status page:
• Remote number
• Status: Connected
• Direction: Incoming/Outgoing
• Protocol: H323/SIP
• Transmit and receive call rates
• Encryption
• Audio: Transmit and receive protocols
• Video: Transmit and receive protocols
and resolutions
• Presentation: Transmit and receive
protocols and resolutions
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Making a snapshot
When administrating the video system from a
remote location, you can use the web interface
snapshot feature to check the view of the main
video input source.
This feature is disabled by default. The feature
can be enabled only when you have direct
access to the codec, i.e. from the on screen
menu or by using the command line interface
via the codec serial data port.
Using the on screen menu
From the Advanced configuration menu,
navigate to Video > AllowWebSnapshots and
select On to enable the snapshot feature.
Using the command line interface
Enter the following command to enable the
snapshot feature:
xCong uration Video
AllowWebSnapshots <Off/On>.
The Snapshot page
How to make a snapshot
1. Press Get snapshot. The
snapshot will be displayed on
the web interface.
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Web interface
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Web interface
User management
From this page you can manage the user
accounts of your video system. You can create
a new user, edit the details of an existing user,
and delete a user.
User roles
You must assign one or more user roles to a
user account. Three user roles, which possess
different system rights, are defined:
• ADMIN: A user with ADMIN rights can create
a new user and change all settings, except
the security audit configurations. This user
cannot upload audit certificates.
• USER: A user with USER rights can make
calls and search the phonebook.
• AUDIT: A user with AUDIT rights can change
the security audit configurations and upload
audit certificates.
The roles ADMIN, USER and AUDIT have nonoverlapping rights, but a user can be created
with one or more roles to combine the rights of
more than one role.
NOTE: It is very important that at least one user
has ADMIN rights at all times.
The default user account
The system comes with a default user account.
The user name is admin with no password
set. The admin user has USER, ADMIN and
AUDIT roles. It is highly recommended to set a
password for this user.
Password and PIN-code
The password is used to access the command
line interfaces (SSH, Telnet and serial port)
and the web interface, while the PIN is used to
access the on screen menus.
Security mode
If you have a JTIC labeled system, you can
enable/disable the strong security mode from
this page. Strong security mode sets very strict
password requirements, and requires all users
to change their password on next login.
The Users page
How to create a new user account
1. Press Create new user.
2. Fill in the Username, Password and PIN
code, and select the user role(s) for this
user account. As a default the user have to
change the password and PIN code when
signing in for the first time.
3. Set the Status to Active to activate the
user.
4. Press Save to save the changes.
How to edit user details
1. Select the name of an existing user to
open the Editing user window.
2. Edit the details.
3. Press Save to save the changes or
Cancel to go back one step without
storing the information.
How to deactivate a user account
1. Select the name of an existing user to
open the Editing user window.
2. Set the Status to Inactive.
3. Press Save to save the changes.
How to delete a user account
1. Select the name of the user to open the
Editing user window.
2. Press Delete.
NOTE: Do not delete all users with ADMIN
rights.
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Web interface
Advanced configuration
Introduction
Password protection
Appendices
Web interface
Changing your password
When you are logged in, you can change your
password.
The password is a string with 0–255
characters.
The Change Password page
How to change your password
1. Enter your current password, your new
2. Press Change password to change the
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password, and repeat the new password
in the input fields.
password.
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Web interface
Advanced configuration
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Web interface
Custom wallpaper
If you want the company logo or a custom
picture to be displayed on screen, you may
very well use a custom wallpaper.
File format and picture size
The picture file format for the custom wallpaper
is PNG. The maximum size is 1920x1200pixels.
Upload and activate the wallpaper
First you have to upload the wallpaper file to the
codec, then you can activate the wallpaper.
The Wallpaper page
Upload the custom wallpaper file
1. Press Browse... and locate the wallpaper file (.PNG).
2. Press Upload to save the file to the codec.
3. Refresh the web page to see the wallpaper you just
uploaded.
Activate the new wallpaper
1. Move to the Advanced configuration page and enter
2. If the new wallpaper does not show on screen, you may
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wallpaper in the search field. From the drop down list,
select Custom. The new wallpaper will be displayed on
screen.
have to toggle once between Wallpaper: None and
Custom to make the change take effect.
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Web interface
Advanced configuration
Introduction
Password protection
Appendices
Web interface
Adding a logon banner
If the system administrator wants to provide
initial information to all users, he can create a
logon banner. A logon banner is a message
that is displayed to the user before signing in.
The message will be shown, whether the
user sign in using the menu system, the web
interface or the command line interface.
The Logon Banner page
Add a logon banner
1. Enter the text message, which you want
2. Press Submit Changes to activate the
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to present to the user prior to signing in,
in the Logon Banner text area.
message.
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Web interface
Advanced configuration
Introduction
Password protection
Appendices
Web interface
Uploading certificates
The SSL certificate is a text file which verifies
the authenticity of your codec. The certificate
may be issued by a certificate authority (CA).
Other parties can check this certificate before
setting up communication with you.
The list of trusted CA certificates is a list
containing the SSL certificates of all parties
that your codec trusts.
The Upload Certificates page
Uploading the SSL certificate
To install the SSL certificate, you will need the following:
• HTTPS certificate ( .PEM format)
• Private key ( .PEM format)
• Passphrase (optional)
Contact your system administrator to obtain the required files.
• Press Browse... and locate the HTTPS certificate file (.PEM
• Press Browse... and locate the Private key file (.PEM format)
• Enter the Passphrase (optional).
• Press Upload to upload the certificate to the codec.
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format).
Uploading the Trusted CA certificates list
To install the trusted CA certificates list, you will need the
following:
• Trusted CA list file ( .PEM format).
Contact your system administrator to obtain the required file.
• Press Browse... and locate the file with the Trusted CA list
(.PEM format).
• Press Upload to upload the certificate to the codec.
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Contents
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Web interface
Advanced configuration
Introduction
Password protection
Appendices
Web interface
Audit certificate
The list of trusted audit certificates is a list
containing all audit servers that your codec
trusts.
If the audit logging mode is set to
ExternalSecure (see below), the audit logging
information will only be sent to entities holding
a valid audit certificate.
About audit logging
Audit logging records all login activity and
configuration changes on the codec.
Audit logging is disabled by default, and must
be enabled using the on screen menu, the web
interface or the command line interface.
There are three audit logging modes: Internal,
External and ExternalSecure.
See the Administrator guide for your product
for more information about audit logging.
Enable secure audit logging
NOTE: You should upload the audit certificate
list before enabling secure audit logging.
To enable secure audit logging using the web
interface or on screen menu, go to Advanced
Configuration and perform the following steps:
1. Navigate to Security > Audit > Server and
enter the IP address of the audit server.
2. Navigate to Security > Audit > Logging >
Mode and set it to ExternalSecure.
To enable secure audit logging using the
command line interface, log in to the codec
using SSH or Telnet and enter the following
commands:
1. xConguration Security Audit
Server Address <ip add ress>
2. xConguration Security Audit
Logging Mode ExternalSecure
The Audit Certificate page
Uploading the Audit certificate list
To install the audit certificate, you will need:
• Audit list file ( .PEM format)
Contact your system administrator to obtain the required file.
• Press Browse... and locate the file with the audit list file (.PEM
format).
• Press Upload to upload the certificate to the codec.
D14 63 7.04 Profile C20 and Q uick Set C20 Adminis trator Guide TC4.0 , November 2010.
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Cisco TelePresence System Quick Set C20 / C20 Plus and Profiles using C20 Administrator guide
Contents
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Web interface
Advanced configuration
Introduction
Password protection
Appendices
Web interface
Support log files
The log files are Cisco specific debug files
which may be requested by the Cisco support
organization if you need technical support.
The Logs page
Historical log files
Time stamped historical log files. Select Historical log files,
click on a file and follow the instructions in the dialog box to save
the file.
Current log files
Time stamped event log files. Select Current log files and click
on a text file to view the file. Right click on a file and follow the
instructions in the dialog box to save the file.
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Cisco TelePresence System Quick Set C20 / C20 Plus and Profiles using C20 Administrator guide
Contents
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Web interface
Advanced configuration
Introduction
Password protection
Appendices
Web interface
Viewing XML files
The XML files are structured in a hierarchy
building up a database of information about the
codec.
The XML Files page
Configuration
Select Configuration to see an overview of the system settings,
which are controlled from the Advanced configuration menu, or
from the API (Application Programmer Interface).
Status
The Status information is constantly updated by the system to
reflect system and process changes. The status information is
normally monitored from the API.
Directory
The Directory file will be described later.
Valuespace
Select Valuespace to see an overview of the value spaces.
Documentation
The Documentation file will be described later.
Command
Select Command to see an overview of the commands available
to instruct the system to perform an action. The commands are
issued from the API.
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