Cisco AS5350XM, AS5400XM User Manual

Cisco AS5350XM and
Cisco AS5400XM Universal Gateways
Card Installation Guide

Corporate Headquarters

Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: [phone]

800 553-NETS (6387)

Fax: [phone]

Customer Order Number: DOC-7817406=
Text Part Number: 78-17406-01

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL
STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT
WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT
SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE
OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required
to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not
installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to
comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable
protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital
devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television
communications at your own expense.

You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its
peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures:

• Turn the television or radio antenna until the interference stops.

• Move the equipment to one side or the other of the television or radio.

• Move the equipment farther away from the television or radio.

• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits
controlled by different circuit breakers or fuses.)

Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public
domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH
ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT
LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF
DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING,
WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO
OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and
iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified
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Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Pac ke t , PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare,
SlideCast, SMARTnet, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States
and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0601R)

Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the
document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.

Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide

© 2006 Cisco Systems, Inc. All rights reserved.

Preface vii

Document Organization vii

Document Conventions viii

Obtaining Documentation xiv

Cisco.com xiv
Product Documentation DVD xiv
Ordering Documentation xiv

Documentation Feedback xiv

Cisco Product Security Overview xv

Reporting Security Problems in Cisco Products xv

Obtaining Technical Assistance xvi

Cisco Technical Support & Documentation Website xvi
Submitting a Service Request xvii
Definitions of Service Request Severity xvii

CONTENTS

CHAPTER

CHAPTER

Obtaining Additional Publications and Information xviii

1 Safety Warnings, Recommendations, and Tools Required 1-1

General Safety 1-1

Maintaining Safety with Electricity 1-2

Preventing Electrostatic Discharge 1-3

Required Tools and Equipment 1-3

Where to Go Next 1-4

2 Feature Card and Carrier Card Guidelines 2-1

Overview 2-1

Online Insertion and Removal of Feature Cards 2-2

Removing and Installing Populated Carrier Cards 2-2

Removing a Populated Carrier Card 2-3
Installing a Populated Carrier Card 2-5

Getting Help 2-7

Where to Go Next 2-7

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CHAPTER

CHAPTER

3 T1 and E1 Feature Cards 3-1

Overview 3-1

Online Installation and Removal of the T1 or E1 Feature Card 3-2

Removing the T1 or E1 Feature Card 3-3
Installing the T1 or E1 Feature Card 3-9

Configuring Input Impedance for the E1 Feature Card 3-11

Configuration 3-11
Verification 3-12

Getting Help 3-12

Where to Go Next 3-12

4 Channelized T3 Feature Card 4-1

Overview 4-1

Online Insertion and Removal of the CT3 Feature Card 4-2

Removing the CT3 Feature Card 4-2
Installing the CT3 Feature Card 4-5

Getting Help 4-7

CHAPTER

CHAPTER

Where to Go Next 4-7

5 Universal Port and Dial-Only Feature Cards 5-1

Overview 5-1

Restrictions for the Universal Port and Dial-Only Feature Cards 5-2

Online Insertion and Removal of the Universal Port or Dial-Only Feature Card 5-3

Removing the Universal Port or Dial-Only Feature Card 5-3
Installing the Universal Port or Dial-Only Feature Card 5-8

System Processing Engine Firmware 5-10

Getting Help 5-10

Where to Go Next 5-10

6 Voice Feature Card 6-1

Overview 6-1

Restrictions for the Voice Feature Card 6-2

Online Insertion and Removal of the Voice Feature Card 6-3

Removing the Voice Feature Card 6-3
Installing the Voice Feature Card 6-7

iv

Replacing PVDM2 Modules in the Voice Feature Card 6-8

Orienting the PVDM2 Module During Installation 6-9

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Removing PVDM2 Modules From the Voice Feature Card 6-9
Installing PVDM2 Modules in the Voice Feature Card 6-10

Digital Signal Processor Firmware 6-11

Getting Help 6-11

Where to Go Next 6-11

Contents

CHAPTER

APPENDIX

7 Troubleshooting 7-1

LEDs 7-1

Mixing WAN Feature Cards 7-5

Mixing Universal Port and Dial-Only Feature Cards 7-6

Mixing Voice Feature Cards With Universal Port and Dial-Only Feature Cards 7-6

Monitoring the Chassis Environment 7-7

Displaying Environment Status 7-8

Using the Bantam Jack Ports to Monitor T1, E1, and CT3 Feature Cards 7-10

Using Drop and Insert Mode on the CT3 Feature Card 7-10

Troubleshooting Network Interfaces 7-11

Getting Help 7-11

A Cabling Specifications A-1

2-Port and 4-Port T1 or E1 Feature Card Cable and Port Pinouts A-1

8-Port T1 or E1 Feature Card Cable and Port Pinouts A-6

Attaching the 8-Port T1 or E1 Feature Card Interface Cable to a Bracket (Optional) A-8

CT3 Feature Card Cable and Port Pinouts A-12

I

NDEX

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Preface

This preface describes the objectives and organization of this document and explains how to find
additional information on related products and services. This preface contains the following sections:

• Document Organization, page vii

• Document Conventions, page viii

• Obtaining Documentation, page xiv

• Documentation Feedback, page xiv

• Cisco Product Security Overview, page xv

• Obtaining Technical Assistance, page xvi

• Obtaining Additional Publications and Information, page xviii

Document Organization

This publication is designed for people who have some experience installing networking equipment such
as routers, hubs, servers, and switches. The person who installs the server should be familiar with
electronic circuitry and wiring practices and have experience as an electronic or electromechanical
technician.

Table 1 describes the contents of each chapter in this document.

Table 1 Document Organization

Chapter Title Description

Chapter 1 Safety Warnings,

Recommendations, and
Tools Re q u i red

Chapter 2 Feature Card and Carrier

Card Guidelines

Chapter 3 T1 and E1 Feature Cards Describes online insertion and removal (OIR) tasks that

Chapter 4 Channelized T3 Feature

Card

Chapter 5 Universal Port and

Dial-Only Feature Cards

Describes the safety warnings, recommendations, and the
tools required to install dial feature cards in the chassis.

Describes the tasks you must perform to remove and
install carrier cards.

you must perform on the T1 or E1 feature card.

Describes OIR tasks that you must perform on the
channelized T3 (CT3) feature card.

Describes OIR tasks that you must perform on the
universal port and dial-only feature cards.

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Document Conventions

Table 1 Document Organization (continued)

Chapter Title Description

Chapter 6 Voice Feature Card Describes OIR tasks that you must perform on the voice

Chapter 7 Troubleshooting Describes how to troubleshoot by using LEDs, bantam

Appendix A Cabling Specifications Describes cabling and pinout information for the dial

Document Conventions

This publication uses the following conventions to convey instructions and information.

Convention Description

boldface font Commands and keywords.

italic font Variables for which you supply values.

[ ] Keywords or arguments that appear within square brackets are optional.

{x | y | z} A choice of required keywords appears in braces separated by vertical bars.

You must select one.

screen font Examples of information displayed on the screen.

boldface screen
font

< > Nonprinting characters, for example passwords, appear in angle brackets in

[ ] Default responses to system prompts appear in square brackets.

Examples of information you must enter.

contexts where italic font is not available.

Preface

feature card.

jacks, and environmental monitoring.

feature cards.

Note Means reader take note. Notes contain helpful suggestions or references to additional information and

material.

Timesaver This symbol means the described action saves time. You can save time by performing the action

described in the paragraph.

Caution This symbol means reader be careful. In this situation, you might do something that could result in

equipment damage or loss of data.

Tip This symbol means the following information will help you solve a problem. The tips information might

not be troubleshooting or even an action, but could be useful information, similar to a Timesaver.

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Document Conventions

Warning

Waarschuwing

Varoitus

IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you
work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar
with standard practices for preventing accidents. Use the statement number provided at the end of
each warning to locate its translation in the translated safety warnings that accompanied this
device.

SAVE THESE INSTRUCTIONS

BELANGRIJKE VEILIGHEIDSINSTRUCTIES

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan
veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij
elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van de standaard
praktijken om ongelukken te voorkomen. Gebruik het nummer van de verklaring onderaan de
waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd, wilt
raadplegen.

BEWAAR DEZE INSTRUCTIES

TÄRKEITÄ TURVALLISUUSOHJEITA

Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia vammoja. Ennen kuin
käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu
onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen
mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien
lausuntonumeroiden avulla.

Attention

Warnung

SÄILYTÄ NÄMÄ OHJEET

IMPORTANTES INFORMATIONS DE SÉCURITÉ

Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant
entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez
conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures
couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions des
avertissements figurant dans les consignes de sécurité traduites qui accompagnent cet appareil,
référez-vous au numéro de l'instruction situé à la fin de chaque avertissement.

CONSERVEZ CES INFORMATIONS

WICHTIGE SICHERHEITSHINWEISE

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen
führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen
und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder
Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten
Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.

BEWAHREN SIE DIESE HINWEISE GUT AUF.

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Document Conventions

Preface

Avvertenza

Advarsel

Aviso

IMPORTANTI ISTRUZIONI SULLA SICUREZZA

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle
persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli
relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti.
Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le
traduzioni delle avvertenze riportate in questo documento.

CONSERVARE QUESTE ISTRUZIONI

VIKTIGE SIKKERHETSINSTRUKSJONER

Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du
begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med
elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten
av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne
enheten.

TA VARE PÅ DISSE INSTRUKSJONENE

INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você está em uma situação que poderá ser causadora de
lesões corporais. Antes de iniciar a utilização de qualquer equipamento, tenha conhecimento dos
perigos envolvidos no manuseio de circuitos elétricos e familiarize-se com as práticas habituais de
prevenção de acidentes. Utilize o número da instrução fornecido ao final de cada aviso para
localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo.

¡Advertencia!

Varning!

GUARDE ESTAS INSTRUÇÕES

INSTRUCCIONES IMPORTANTES DE SEGURIDAD

Este símbolo de aviso indica peligro. Existe riesgo para su integridad física. Antes de manipular
cualquier equipo, considere los riesgos de la corriente eléctrica y familiarícese con los
procedimientos estándar de prevención de accidentes. Al final de cada advertencia encontrará el
número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña
a este dispositivo.

GUARDE ESTAS INSTRUCCIONES

VIKTIGA SÄKERHETSANVISNINGAR

Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada.
Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och
känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av
varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna
anordning.

SPARA DESSA ANVISNINGAR

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Document Conventions

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Document Conventions

Preface

Aviso

Advarsel

INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você se encontra em uma situação em que há risco de lesões
corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os
circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes. Use o
número da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de
segurança traduzidos que acompanham o dispositivo.

GUARDE ESTAS INSTRUÇÕES

VIGTIGE SIKKERHEDSANVISNINGER

Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko for
legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være opmærksom på de
involverede risici, der er ved elektriske kredsløb, og du skal sætte dig ind i standardprocedurer til
undgåelse af ulykker. Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de
oversatte advarsler, der fulgte med denne enhed.

GEM DISSE ANVISNINGER

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Document Conventions

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Obtaining Documentation

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several
ways to obtain technical assistance and other technical resources. These sections explain how to obtain
technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Preface

Product Documentation DVD

The Product Documentation DVD is a comprehensive library of technical product documentation on a
portable medium. The DVD enables you to access multiple versions of installation, configuration, and
command guides for Cisco hardware and software products. With the DVD, you have access to the same
HTML documentation that is found on the Cisco website without being connected to the Internet.
Certain products also have .PDF versions of the documentation available.

The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com
users (Cisco direct customers) can order a Product Documentation DVD (product number
DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Ordering Documentation

Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the
Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m.
(0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by
calling 011 408 519-5055. You can also order documentation by e-mail at

[e-mail] or by fax at 1 408 519-5001 in the United States and Canada,

or elsewhere at 011 408 519-5001.

Documentation Feedback

You can rate and provide feedback about Cisco technical documents by completing the online feedback
form that appears with the technical documents on Cisco.com.

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Preface

You can submit comments about Cisco documentation by using the response card (if present) behind the
front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you will find information about how to:

• Report security vulnerabilities in Cisco products.

• Obtain assistance with security incidents that involve Cisco products.

Cisco Product Security Overview

• Register to receive security information from Cisco.

A current list of security advisories, security notices, and security responses for Cisco products is
available at this URL:

http://www.cisco.com/go/psirt

To see security advisories, security notices, and security responses as they are updated in real time, you
can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS)
feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them,
and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability
in a Cisco product, contact PSIRT:

• For Emergencies only— [e-mail]

An emergency is either a condition in which a system is under active attack or a condition for which
a severe and urgent security vulnerability should be reported. All other conditions are considered
nonemergencies.

• For Nonemergencies— [e-mail]

In an emergency, you can also reach PSIRT by telephone:

• 1 877 228-7302

• 1 408 525-6532

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Obtaining Technical Assistance

Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to

encrypt any sensitive information that you send to Cisco. PSIRT can w ork with information that has been
encrypted with PGP versions 2.x through 9.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence
with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page
at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers
before sending any sensitive material to find other means of encrypting the data.

Obtaining Technical Assistance

Preface

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco
Technical Support & Documentation website on Cisco.com features extensive online support resources.
In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC)
engineers provide telephone support. If you do not have a valid Cisco service contract, contact your
reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for
troubleshooting and resolving technical issues with Cisco products and technologies. The website is
available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user
ID and password. If you have a valid service contract but do not have a user ID or password, you can
register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting

a web or phone request for service. You can access the CPI tool from the Cisco Technical Support &
Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose

Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco
Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by

product ID or model name; by tree view; or for certain products, by copying and pasting show command
output. Search results show an illustration of your product with the serial number label location
highlighted. Locate the serial number label on your product and record the information before placing a
service call.

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Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3
and S4 service requests are those in which your network is minimally impaired or for which you require
product information.) After you describe your situation, the TAC Service Request Tool provides
recommended solutions. If your issue is not resolved using the recommended resources, your service
request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone.
(S1 or S2 service requests are those in which your production network is down or severely degraded.)
Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business
operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: [phone] (Australia: 1 800 805 227)
EMEA: [phone]
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Obtaining Technical Assistance

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity
definitions.

Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations.
You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your
business operations are negatively affected by inadequate performance of Cisco products. You and Cisco
will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired, while most business operations
remain functional. You and Cisco will commit resources during normal business hours to restore service
to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or
configuration. There is little or no effect on your business operations.

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Obtaining Additional Publications and Information

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online
and printed sources.

• The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief

product overviews, key features, sample part numbers, and abbreviated technical specifications for
many Cisco products that are sold through channel partners. It is updated twice a year and includes
the latest Cisco offerings. To order and find out more about the Cisco Product Quick Reference
Guide, go to this URL:

http://www.cisco.com/go/guide

• Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo

merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

• Cisco Press publishes a wide range of general networking, training and certification titles. Both new

and experienced users will benefit from these publications. For current Cisco Press titles and other
information, go to Cisco Press at this URL:

http://www.ciscopress.com

• Pack et magazine is the Cisco Systems technical user magazine for maximizing Internet and

networking investments. Each quarter, Packet delivers coverage of the latest industry trends,
technology breakthroughs, and Cisco products and solutions, as well as network deployment and
troubleshooting tips, configuration examples, customer case studies, certification and training
information, and links to scores of in-depth online resources. You can access Packet magazine at
this URL:

http://www.cisco.com/packet

Preface

• iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies

learn how they can use technology to increase revenue, streamline their business, and expand
services. The publication identifies the challenges facing these companies and the technologies to
help solve them, using real-world case studies and business strategies to help readers make sound
technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

or view the digital edition at this URL:

http://ciscoiq.texterity.com/ciscoiq/sample/

• Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering

professionals involved in designing, developing, and operating public and private internets and
intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

• Networking products offered by Cisco Systems, as well as customer support services, can be

obtained at this URL:

http://www.cisco.com/en/US/products/index.html

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Obtaining Additional Publications and Information

• Networking Professionals Connection is an interactive website for networking professionals to share

questions, suggestions, and information about networking products and technologies with Cisco
experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

• World-class networking training is available from Cisco. You can view current offerings at

this URL:

http://www.cisco.com/en/US/learning/index.html

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Preface

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Safety Warnings, Recommendations, and Tools Required

This chapter describes the safety warnings, recommendations, and tools required to install feature cards
in the chassis. This chapter contains the following sections:

• General Safety, page 1-1

• Maintaining Safety with Electricity, page 1-2

• Preventing Electrostatic Discharge, page 1-3

• Required Tools and Equipment, page 1-3

• Where to Go Next, page 1-4

General Safety

CHA P TER

1

Warning

Any device that uses electricity must be handled carefully; follow these guidelines to ensure general
safety:

• Keep the chassis area clear and dust-free during and after installation.

• Put the removed chassis cover in a safe place.

• Keep tools away from walk areas where you and others could fall over them.

• Do not wear loose clothing that could get caught in the chassis. Fasten your tie or scarf and roll up

your sleeves.

• Wear safety glasses if you are working under any conditions that might be hazardous to your eyes.

• Do not perform any action that creates a potential hazard to people or makes the equipment unsafe.

Ultimate disposal of this product should be handled according to all national laws and regulations.

Statement 1040

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Maintaining Safety with Electricity

Maintaining Safety with Electricity

Chapter 1 Safety Warnings, Recommendations, and Tools Required

Warning

Warning

Warning

Before working on equipment that is connected to power lines, remove jewelry (including rings,
necklaces, and watches). Metal objects will heat up when connected to power and ground and can
cause serious burns or weld the metal object to the terminals.

Statement 43

Follow these guidelines when you work on equipment powered by electricity.

• Locate the emergency power-OFF switch for the room in which you are working. Then, if an

electrical accident occurs, you can act quickly to turn OFF the power.

• Before working on the system, unplug the power cord.

• Disconnect all power before doing the following:

–

Installing or removing a feature card

–

Working near power supplies

When installing or replacing the unit, the ground connection must always be made first and
disconnected last.

• Do not work alone if potentially hazardous conditions exist.

• Never assume that power is disconnected from a circuit. Always check.

Read the installation instructions before connecting the system to the power source.

Statement 1046

Statement 1004

Warning

• Look carefully for possible hazards in your work area, such as moist floors, ungrounded power

extension cables, frayed power cords, and missing safety ground connections.

• If an electrical accident occurs, proceed as follows:

–

Use caution; do not become a victim yourself.

–

Turn OFF power to the system.

–

If possible, send another person to get medical aid. Otherwise, assess the condition of the victim
and then call for help.

–

Determine if the person needs rescue breathing or external cardiac compressions; then take
appropriate action.

This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that
a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the
phase conductors (all current-carrying conductors).

Statement 13

1-2

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Chapter 1 Safety Warnings, Recommendations, and Tools Required

Preventing Electrostatic Discharge

Electrostatic discharge (ESD) can damage equipment and impair electrical circuitry. ESD damage occurs
when electronic components are improperly handled and can result in complete or intermittent failures.

Always follow ESD-prevention procedures when you remove and replace components. Ensure that the
chassis is electrically connected to earth ground. Wear an ESD-preventive wrist strap, ensuring that it
makes good skin contact. Connect the grounding clip to an unpainted surface of the chassis frame to
safely ground unwanted ESD voltages. To guard against ESD damage and shocks, the wrist strap and
cord must operate properly. If no wrist strap is available, ground yourself by touching the metal part of
the chassis.

For safety, periodically check the resistance value of the antistatic strap, which should be between 1 and
10 megohm (Mohm).

Required Tools and Equipment

The following items are provided with each universal gateway:

• RJ-45-to-DB-9 female DTE adapter (labeled TERMINAL)

• RJ-45-to-DB-25 female DTE adapter (labeled TERMINAL)

Preventing Electrostatic Discharge

• RJ-45-to-DB-25 male DCE adapter (labeled MODEM)

• RJ-45-to-RJ-45 rollover console cable

• ESD-preventive wrist strap

• Nylon cable tie

• Cable tie holder

• Grounding lug

• Alarm connector

You might need the following equipment, which is not provided with the universal gateway:

• Straight-through RJ-45-to-RJ-45 cable for an Ethernet connection

• Ethernet hub or PC with a network interface card for Ethernet LAN connections

• One breakout cable consisting of a 36-pin connector connected to eight RJ-45 adapters for CT1 or

CE1 connections

• Straight-through RJ-45-to-RJ-45 cable for CT1 or CE1 connections

• 75-ohm coaxial cable for a CT3 connection

• PC that is running terminal emulation software for local administrative access

• Modem for remote administrative access

• ESD-preventive mat

• Blank feature card panel

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Where to Go Next

Where to Go Next

The remaining chapters of this guide provide information about installing and troubleshooting feature
cards and about building cables.

• Chapter 2, “Feature Card and Carrier Card Guidelines”

• Chapter 3, “T1 and E1 Feature Cards”

• Chapter 4, “Channelized T3 Feature Card”

• Chapter 5, “Universal Port and Dial-Only Feature Cards”

• Chapter 6, “Voice Feature Card”

• Chapter 7, “Troubleshooting”

• Appendix A, “Cabling Specifications”

Chapter 1 Safety Warnings, Recommendations, and Tools Required

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Overview

CHA P TER

2

Feature Card and Carrier Card Guidelines

This chapter includes the following sections:

• Overview, page 2-1

• Online Insertion and Removal of Feature Cards, page 2-2

• Removing and Installing Populated Carrier Cards, page 2-2

• Getting Help, page 2-7

• Where to Go Next, page 2-7

Cisco AS5350XM Chassis

The Cisco AS5350XM universal gateway chassis has a motherboard, a high-speed backplane, and three
slots for feature cards that allow online insertion and removal (OIR).

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Cisco AS5400XM Chassis

The Cisco AS5400XM universal gateway chassis has a motherboard, a high-speed backplane, and seven
slots for feature cards that allow OIR.

Feature Cards

Each feature card is a 5.1- by 13-inch (13- by 30-cm) PCI-based interface board.

The following trunk types are supported:

• T1 feature card—Supports North American robbed-bit signaling (RBS) on T1 trunks, including a

variety of North American RBS protocol, framing, and encoding types.

• E1 feature card—Supports channel-associated signaling (CAS) for E1 trunks, with R2 signaling.

Many countries require an E1 R2 variant. Per-country defaults are provided for supervisory and
inter-register signaling.

• Channelized T3 (CT3) feature card—Provides physical line termination for a channelized T3

ingress trunk line, and uses an onboard multiplexer to multiplex 28 channelized T1 lines into a single
channelized T3 line.

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Chapter 2 Feature Card and Carrier Card Guidelines

Online Insertion and Removal of Feature Cards

The following access types are supported:

• Universal port feature card—Converts voice, fax, and dial calls into IP packets or frames by using

the Nextport digital signal processor (DSP) modules.

• Dial-only feature card—Converts dial calls into IP packets or frames by using the Nextport digital

signal processor (DSP) modules.

• Voice feature card—Converts voice and fax calls into IP packets or frames by using packet fax or

voice digital signal processor (DSP) modules (PVDM2).

Online Insertion and Removal of Feature Cards

All feature cards on the Cisco AS5350XM and Cisco AS5400XM chassis support OIR (also known as
hot swapping). You can install, remove, replace, and rearrange the feature cards without turning off the
chassis power.

When the chassis detects that a feature card is installed or removed, it automatically runs diagnostic and
discovery routines, acknowledges the presence or absence of the feature card, and resumes chassis
operation without any operator intervention.

See the following chapters for more information about specific feature cards:

• See Chapter 3, “T1 and E1 Feature Cards,” to perform OIR of the T1 or E1 feature card.

• See Chapter 4, “Channelized T3 Feature Card,” to perform OIR of the CT3 feature card.

• See Chapter 5, “Universal Port and Dial-Only Feature Cards,” to perform OIR of the universal port

or dial-only feature card.

• See Chapter 6, “Voice Feature Card,” to perform OIR of the voice feature card.

Removing and Installing Populated Carrier Cards

Caution The carrier cards that carry the feature cards are not hot-swappable. Removing a card while the system

is still powered on may cause permanent damage to electronic circuits on the card.

The feature card carrier card plugs into one of the backplane slots and supports two feature cards. The
carrier card increases backplane capacity and allows OIR of the feature cards. (See Figure 2-1.)

Figure 2-1 Carrier Card with Two Feature Cards Installed

NP108

ACT

OK

MAINT

NP108

ACT

OK

MAINT

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Chapter 2 Feature Card and Carrier Card Guidelines

Removing and Installing Populated Carrier Cards

Warning

Warning

Warning

Caution Before you remove a carrier card, see Chapter 1, “Safety Warnings, Recommendations, and Tools

Before working on a chassis or working near power supplies, unplug the power cord on AC units;
disconnect the power at the circuit breaker on DC units.

Before performing any of the following procedures, ensure that power is removed from the DC circuit.

Statement 1003

Before connecting or disconnecting ground or power wires to the chassis, ensure that power is
removed from the DC circuit. To ensure that all power is OFF, locate the circuit breaker on the panel
board that services the DC circuit, switch the circuit breaker to the OFF position, and tape the switch
handle of the circuit breaker in the OFF position.

Required.”

Removing a Populated Carrier Card

Warning

Before opening the unit, disconnect the telephone-network cables to avoid contact with
telephone-network voltages.

Statement 1041

Statement 12

Statement 140

Warning

Do not work on the system or connect or disconnect cables during periods of lightning activity.

Statement 1001

To remove a populated carrier card, follow the steps below:

Step 1 Power down the chassis.
Step 2 Disconnect all interface cables from the universal gateway, and secure them out of the way.
Step 3 Loosen the two captive screws that secure the carrier card to the chassis until each screw is free of the

chassis. (See Figure 2-2 and Figure 2-3.)

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Removing and Installing Populated Carrier Cards

Figure 2-2 Loosening the Captive Screws on the Cisco AS5350XM

Captive screw

Figure 2-3 Loosening the Captive Screws on the Cisco AS5400XM

DFC

Carrier card

Chapter 2 Feature Card and Carrier Card Guidelines

Chassis

36002

Captive screw

Chassis

37159

Captive

screw

DFC

Carrier

card

DFC

Captive

screw

Step 4 Grasp the feature card handles and gently pull them toward you to guide the carrier card out of the slot.

Place one hand under the carrier card as you pull it out of the chassis. (See Figure 2-4 and Figure 2-5.)

Note Use the feature card handles to remove the carrier card. Ensure that the feature cards are secured

to the carrier card.

Figure 2-4 Removing the Carrier Card from the Cisco AS5350XM

36003

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Chapter 2 Feature Card and Carrier Card Guidelines

Figure 2-5 Removing the Carrier Card from the Cisco AS5400XM

Removing and Installing Populated Carrier Cards

37160

Step 5
Step 6 If the backplane slot is to remain empty, install a blank cover over the open slot to ensure proper airflow

After you remove the carrier card from the chassis, set it aside on an ESD-preventive mat.

inside the chassis. (See Figure 2-6.)

Figure 2-6 Blank Filler Panel

Installing a Populated Carrier Card

To install a populated carrier card:

Step 1 Slide the carrier card into the slot until it touches the backplane connector. (See Figure 2-7 and

Figure 2-8.)

Figure 2-7 Installing the Carrier Card in the Cisco AS5350XM

36033

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Removing and Installing Populated Carrier Cards

Figure 2-8 Installing the Carrier Card in the Cisco AS5400XM

Step 2 Align the captive screws with their holes, and seat the card completely.
Step 3 Tighten the two captive screws to secure the carrier card to the chassis. (See Figure 2-9 and Figure 2-10.)

Figure 2-9 Tightening the Captive Screws on the Cisco AS5350XM

Chapter 2 Feature Card and Carrier Card Guidelines

37161

Step 4

36005

Captive screw

Captive screw

Figure 2-10 Tightening the Captive Screws on the Cisco AS5400XM

Captive

screw

Captive

screw

37162

If the carrier card has a blank feature card slot, install a blank cover over the open feature card slot to
ensure proper airflow inside the chassis. (See Figure 2-11.)

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