Cisco AIR-AP1020 - 1000 Series Lightweight Access Point, AP1020, AP1030 Quick Start Manual

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Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: [phone]

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Fax: [phone]

AP1020/1030 Cisco Aironet 1000 Series
IEEE 802.11a/b/g Lightweight Access
P oints with External Antennas - Quick
Start Guide

Text Part Number: 78-17147-01

THE SPECIFICATIONS AND INFORMATION REGA RDING THE P RODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE W ITH OUT NOT ICE. A LL
STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT
WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILIT Y FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRA NTY FO R THE A CCOMPA NYING PRODUCT A RE SET FORTH IN T HE INFORM ATION P ACKET THAT
SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE
OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A di gital device, pursuant
to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required
to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not
installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to
comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable
protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital
devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television
communications at your own expense.

You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was pr obabl y caused by the Cisco equipment or one of its
peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures:

• Turn the television or radio antenna until the interference stops.

• Move the equipment to one side or the other of the television or radio.

• Move the equipment farther away from the television or radio.

• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits
controlled by different circuit breakers or fuses.)

Modifications to this product not authorized by Ci sco Systems, Inc. could void the FCC approval and negate your auth ority to op erate the product.
The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public

domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DO CUMENT FILES AND SOFTW ARE OF THESE SUPPL IERS ARE PROVIDED “AS IS” WITH

ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAI M ALL WARRANTIE S, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT
LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICUL AR PURPOS E AND NONINFRINGE MENT OR ARISING FROM A COURSE OF
DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING,
WITHOUT LIMITATION, LOS T PROFITS OR LOSS OR DAMAGE TO DATA ARISIN G OUT OF THE US E OR INABILI TY TO USE THIS MA NUAL, EVEN I F CISCO
OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SU CH DAMA GES.

AP1020/1030 Cisco Aironet 1000 Series IEEE 802.11a/b/g Lightweight Access Points with External Antennas - Quick Start Guide

© 2005 Cisco Systems, Inc. All rights reserved.

CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and
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trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0502R)

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CONTENTS

Preface v

Organization v
Conventions v
Obtaining Documentation vi

Cisco.com vi
Documentation DVD vi
Ordering Documentation vii
Documentation Feedback vii
Cisco Product Security Overview vii
Reporting Security Problems in Cisco Products viii

Obtaining Technical Assistance viii

Cisco Technical Support Website viii
Submitting a Service Request ix
Definitions of Service Request Severity ix

Obtaining Additional Publications and Information x

Installation and Configuration 1

ATTENTION! 2
Collecting Required Tools and Supplies 4
Pre-Installation Configuration 5

Preparing a Version 3.0 Cisco Aironet 1000 Series Lightweight Access Point 5

Alternate Method of Preparing a Version 3.0 Cisco Aironet 1000 Series Lightweight Access Point 8
Preparing Mounting Locations 12
Mounting the Cisco Aironet 1000 Series Lightweight Access Points 14

Ceiling Mount Base 14

Ceiling-Mount Clips 16

Projection Wall Mount 18

Flush Wall Mount 20
Returning MAC Information 22

APPENDIX

A Planning Notes A-1

About Cables A-1

About External Antennas A-2

About Mounting Options A-3

Contents

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About Mounting Options A-3
About Physical Security A-4
FCC Statements for Cisco Aironet 1000 Series Lightweight Access Points A-4
EU Regulatory Information A-5
Industry Canada Required User Information for Cisco Aironet 1000 Series Lightweight Access

Points

A-6

Safety Considerations A-6

I

NDEX

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Preface

This Guide contains several sections which will help you to install AP1020 and AP1030 Cisco Aironet
1000 Series IEEE 802.11a/b/g lightweight access points. These models contain internal 802.11a and

802.11b/g antennas and connectors for optional external 802.11a and 802.11b/g antennas.
When you are installing AP1010 internal-antenna Cisco Aironet 1000 Series 802.11a/b/g lightweight

access points with internal 802.11a and 802.11b/g antennas and no connectors for optional external

802.11a and 802.11b/g antennas, please refer to the AP1010 Cisco Aironet 1000 Series IEEE

802.11a/b/g Lightweight Access Point Installation and Configuration Guide.

Organization

This guide is organized into the following sections:

• Installation and Configuration

• Collecting Required Tools and Supplies

• Pre-Installation Configuration

• Preparing Mounting Locations

• Mounting the Cisco Aironet 1000 Series Lightweight Access Points

• Returning MAC Information

Conventions

This publication uses these conventions to convey instructions and information:
Command descriptions use these conventions:

• Commands and keywords are in boldface text.

• Arguments for which you supply values are in italic.

• Square brackets ([ ]) mean optional elements.

• Braces ({ }) group required choices, and vertical bars ( | ) separate the alternative elements.

• Braces and vertical bars within square brackets ([{ | }]) mean a required choice within an optional

element.

Interactive examples use these conventions:

• Terminal sessions and system displays are in screen font.

Preface

Obtaining Documentation

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• Information you enter is in boldface screen font.

• Nonprinting characters, such as passwords or tabs, are in angle brackets (< >).

Notes, cautions, and timesavers use these conventions and symbols:

Tip Means the following will help you solve a problem. The tips information might not be troubleshooting

or even an action, but could be useful information.

Note Means reader take note. Notes contain helpful suggestions or references to materials not contained in

this manual.

Caution Means reader be careful. In this situation, you might do something that could result equipment damage

or loss of data.

Warning

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you
work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar
with standard practices for preventing accidents.

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several
ways to obtain technical assistance and other technical resources. These sections explain how to obtain
technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation DVD

Cisco documentation and additional literature are available in a Documentation DVD package, which
may have shipped with your product. The Documentation DVD is updated regularly and may be more
current than printed documentation. The Documentation DVD package is available as a single unit.

Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product
number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.

Preface

Obtaining Documentation

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Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Cisco Marketplace:

http://www.cisco.com/go/marketplace/

Ordering Documentation

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

• Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from

the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

• Nonregistered Cisco.com users can order documentation through a local account representative by

calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in
North America, by calling 1 800 553-NETS (6387).

Documentation Feedback

You can send comments about technical documentation to [e-mail].
You can submit comments by using the response card (if present) behind the front cover of your

document or by writing to the following address:
Cisco Systems

Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

• From this site, you can perform these tasks:

• Report security vulnerabilities in Cisco products.

• Obtain assistance with security incidents that involve Cisco products.

• Register to receive security information from Cisco.

A current list of security advisories and notices for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

Preface

Obtaining Technical Assistance

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If you prefer to see advisories and notices as they are updated in real time, you can access a Product
Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure pro ducts. W e test our products internally before we release them,
and we strive to correct all vulnerabilities quickly. If you think that you might have identified a
vulnerability in a Cisco product, c ontact PSIRT:

• Emergencies — [e-mail]

• Nonemergencies — [e-mail]

Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive

information that you send to Cisco. PSIRT can work from encrypted informat ion that is compatible with
PGP versions 2.x through 8.x.
Never use a re voked or an expired encryption ke y. The correct public key to use in your correspondence
with PSIRT is the one that has the most recent creation date in this public key server list:

http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on

In an emergency, you can also reach PSIRT by telephone:

• 1 877 228-7302

• 1 408 525-6532

Obtaining Technical Assistance

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco
Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical
Support W ebsit e on Cisco.com features e xtensi v e online support resou rces. In addition, Cisco Technical
Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service
contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and
resolving technical issues with Cisco products and technologies. The website is a v ailable 24 hours a day,
365 days a year, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password.
If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Preface

Obtaining Technical Assistance

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Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web

or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by
clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification
Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under
Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for
certain products, by copying and pasting show command output. Search results show an illustration of your
product with the serial number label location highlighted. Locate the serial number label on your product and
record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3
and S4 service requests are those in which your netw ork is minimally impaired o r for wh ich you require
product information.) After you describe your situation, the TAC Service Request Tool provides
recommended solutions. If your issue is not resolved using the recommended resources, your service
request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone.
(S1 or S2 service requests are those in which your production network is down or severely degraded.)
Cisco TAC engineers are assigned immediately to S1 an d S2 service r equests to help k eep your bu siness
operations running smoothly.

To open a service request by telephone, use one of the following numbers:
Asia-Pacific: [phone] (Australia: 1 800 805 227)

EMEA: [phone]
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity
definitions.

• Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations.

You and Cisco will commit all necessary resources around the clock to resolve the situation.

• Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of

your business operation are negatively affected by inadequate performance of Cisco products. You
and Cisco will commit full-time resources during normal business hours to resolve the situation.

• Severity 3 (S3)—Operational performance of your network is impaired, but most business

operations remain functional. You and Cisco will commit resources during normal business hours
to restore service to satisfactory levels.

• Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation,

or configuration. There is little or no effect on your business operations.

Preface

Obtaining Additional Publications and Information

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Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solu tio ns is available from various online
and printed sources.

• Cisco Marketplace provides a v ariety of Cisco boo ks, reference guides, and logo merchandise. Visit

Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

• Cisco Press publishes a wide range of general networking, training and certification titles. Both new

and experienced users will benefit from these publications. For current Cisco Press titles and other
information, go to Cisco Press at this URL:

http://www.ciscopress.com

• Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and

networking investments. Each quarter, Packet delivers coverage of the latest industry trends,
technology breakthroughs, and Cis co products an d solutions, as well as network deployment and
troubleshooting tips, configuration examples, customer case studies, certification and training
information, and links to scores of in-depth online resources. You can access Packet magazine at
this URL:

http://www.cisco.com/packet

• iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies

learn how they can use technology to increase revenue, streamline their business, and expand
services. The publication identifies the challenges facing these companies and the technologies to
help solve them, using real-world case studies and business strategies to help readers make sound
technology investment decisions. You can access iQ Magazine at this UR L:

http://www.cisco.com/go/iqmagazine

• Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering

professionals involved in designing, developing, and operating public and private internets and
intranets. You can access the Internet Protocol Journal at this UR L:

http://www.cisco.com/ipj

• World-class networking training is available from Cisco. You can view current offerings at

this URL:

http://www.cisco.com/en/US/learning/index.html

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Installation and Configuration

This guide provides you with th e information needed to mount AP1020 and AP1030 Cisco Aironet 1000
Series 802.11a/b/g lightweight access points. Cisco Aironet 1000 Series 802.11a/b/g lightweight access
points are part of the innovative Cisco Wireless LAN Solution (Cisco WLAN Solution), and require no
manual configuration after they are mounted.

This document is written assuming that you have already performed a site survey as described in the
Cisco Aironet 1000 Series IEEE 802.11a/b/g Lightweight Access Poin t Deployment Guide, that Cisco
Aironet 1000 Series lightweight access point locations and mounting options have been selected, and
that you have one Cisco Aironet 1000 Series lightweight access point per indicated location.

After the site survey is done, you should have a map indicating the following:

• Cisco Aironet 1000 Series lightweight access point locations.

• Cisco Aironet 1000 Series lightweight access point mounting opt ions: hanging from a ceiling, i n the

ceiling plenum, projecting away from the wall, flat against the wall, or using the Ceiling-Mount
Bezel Kit.

• Cisco Aironet 1000 Series lightweight access point power options: power supplied by the AC-to-DC

power supply orderable from the factory, or PoE from a network device or a PoE injector/hub
(usually located in a wiring closet).

Caution Plenum-mounted Cisco Aironet 1000 Series 802.11a/b/g lightweight access points MUST BE powered

using PoE to comply with safety regulations.

If you do not hav e a map, mak e one so y ou can record the MAC addresses from each location and return
them to the person who is planning or managing this wireless network.

Refer to the following sections to install the Cisco Aironet 1000 Series 802.11a/b/g lightweight access
points.

Note When mounting Cisco Aironet 1000 Series 802.11a/b/g lightweight access points, be sure to main tain a

20 cm (8 in.) separation between the Cisco Aironet 1000 Series 802.11a/b/g lightweight access points
and bystanders to comply with FCC RF exposure regulations. Refer to the “FCC Statements for Cisco

Aironet 1000 Series Lightweight Access Points” section for more information.

For more details about Cisco Aironet 1000 Series lightweight access point installations, refer to the
“Planning Notes” section at the end of this document.

Installation and Configuration

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ATTENTION!

While Cisco Aironet 1000 Series IEEE 802.11a/b/g lightweight access points have been engineered for
easy installation, there are some very important guidelines for installation:

• PLACE Cisco Aironet 1000 Series Lightweight Access Points NO MORE THA N 140 FEET AP AR T

FROM EACH OTHER. Placing Cisco Aironet 1000 Series 802.11a/b/g lightweight access points
farther apart almost always results in poor coverage.

• DO NOT MOUNT Cisco Aironet 1000 Series Lightweight Access Points OUTSIDE BUILDINGS.

• DO NOT MOUNT Cisco Aironet 1000 Series Lightweight Access Points ON BUILDING

PERIMETER W ALLS UNLESS THE OPERATOR W ANTS T O PRO VIDE CO VERA GE OUTSIDE
THE BUILDING.

• BE SURE that plenum-mounted Cisco Aironet 1000 Series 802.11a/b/g lightweight access points

are powered using Power over Ethernet (PoE) and use only the metal brackets (not the
Ceiling-Mount Base or the Hanging-Ceiling Clips) to comply with safety regulations.

• BE SURE THAT Cisco Aironet 1000 Series Lightweight Access Points ARE INSTALL ED

VERTICALLY as shown in Figure 1. Installing Cisco Aironet 1000 Series 802.11a/b/g lightweight
access points vertically either standing up in a plenum or hanging from a ceiling, creates the largest
coverage area per Cisco Aironet 1000 Series ligh tweight access point. H anging Cisco Aironet 1 000
Series 802.11a/b/g lightweight access points from the ceiling provides the best RF coverage.

Figure 1 Access Point Installed Vertically

•

DO NOT MOUNT Cisco Aironet 1000 Series lightweight access point ANTENN AS WITHIN ON E
METER (3 FT.) OF ANY METAL OBSTRU CTIONS. THE RF WAVES FROM Cisco Airon et 1000
Series Lightweight Access Points ARE BLOCKED AND/OR REFLECTED BY METAL OBJECTS

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such as metal HVAC ducts, conduit, pipes, bookcases, elevator shafts, stairwells, and metal walls.
REFER TO THE Cisco Aironet 1000 Series IEEE 802.11a/b/g Lightweight Access Point
Deployment Guide BEFORE MOUNTING Cisco Aironet 1000 Series Lightweight Access Points
NEAR METAL OBSTRUCTIONS.

Figure 2 Access Point Clearance

•

WHEN MOUNTING Cisco Aironet 1000 Series Lightweight Access Points IN THE CORNER OF
A RIGHT-ANGLE HALLWAY INTERSECTION, MOUNT THE Cisco Aironet 1000 Series
Lightweight Access Point AT A 45-DEGREE ANGLE TO THE TWO HALLWAYS. The Cisco
Aironet 1000 Series lightweight access point internal antennas are not omnidirectional and cover a
larger area when mounted this way.

Figure 3 Mounting the Access Point in the Correct Direction

When a Cisco Aironet 1000 Series lightweight access point is configured with an IP address and is
moved to a different IP segment, it attempts to join a Cisco Wireless LAN Controller. If it is unable to
join a Cisco Wireless LAN Controller after a number of attempts, it does an arp for the default co nfigured
gateway. If the Cisco Aironet 1000 Ser ies light weight access p oint i s on the wrong su bnet, it wil l not be
able to resolve the gateway arp and it will attempt to contact a DHCP server. This is the Cisco Aironet
1000 Series lightweight access point IP address fallback feature. Ho we v er, if the destination IP segment
does not have a DHCP server, the Cisco Aironet 1000 Series lightweight access point retains its original
IP address and can never join the network.

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1 meter (3 ft.)

clearance

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Installation and Configuration

Collecting Required Tools and Supplies

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Collecting Required Tools and Supplies

This section describes the tools and information that you should have before installing the acce ss po int .

• One Cisco Aironet 1000 Series lightweight access point per location.

• Cisco Aironet 1000 Series lightweight access point Mounting Kits, f actory-supplied with each Cisco

Aironet 1000 Series lightweight access point.

• Optional Cisco Aironet 1000 Series lightweight access point Mounting Kits, factory-orderable.

• Optional AC-to-DC external power supplies, factory-orderable. Note that this option requires the

power cable to be run through the plenum in a metal conduit to meet safety requirements.

• Map showing Cisco Aironet 1000 Series lightweight access p oint locations and mounting an d power

options.

• Screwdrivers, drills, and ladder.

• An assortment of sheet metal and drywall screws and toggle bolts.

• CA T-5 (or higher) cables to connect the Cisco Aironet 1000 Series lightweight access point locations

and other network devices.

• Optional Kensington MicroSaver Security Cable to secure each Cisco Aironet 1000 Series

lightweight access point.

Continue with “Pre-Installation Configuration.