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For additional information on the features and For additional information on the features and For additional information on the features and
layout of the 7960 SIP IP Telephone set, visit layout of the 7960 SIP IP Telephone set, visit layout of the 7960 SIP IP Telephone set, visit
http://gbnet.genband.com/display/gbnet/http://gbnet.genband.com/display/gbnet/http://gbnet.genband.com/display/gbnet/
Information+ServicesInformation+ServicesInformation+Services
For trouble reporting and other problems contact For trouble reporting and other problems contact For trouble reporting and other problems contact
the help desk the help desk the help desk
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Cisco 7960 SIP
Telephone
Quick User Guide
All A2 lines are equipped with a Voice Mail box
• If you have a new voice message—the Red
lamp on the top of the handset will be lit.
• To retrieve messages users have the option
to dial the Voice Mail Extension for each
site (x56100, 972.685.6100) or press the
Messages key
• Enter your mailbox number (your tele-
phone number without area code) followed
by # and PIN followed by #
• Press 1 to Review messages
• Press 2 for Express messaging
• Press 4 for Mailbox Options
• Press * to Exit
• View/Edit your voicemail settings including
resetting your password via web browser
accessing the A2 Personal Assistant Web
Portal:
https://techtrial.genband.com/paportal/
Address Book
To add or find a number and make a call to someone using your Personal Address Book -
•
Press the Directories key
•
Select Personal Directory using the scroll button
•
To Add an entry, select Add soft key (press More
if not shown)
•
Use the dial pad to enter all or part of the name
(Alpha soft key) or number (Number soft key)
•
Press the Save soft key when finished
•
To dial an entry press the Dial soft key once
the entry is selected using the scroll buttons
•
To edit an entry press the Edit soft key once
the entry is selected.
Voice Mail
7960 SIP Quick User Guide7960 SIP Quick User Guide7960 SIP Quick User Guide
Headset
Mute
Voice
Mail
Waiting
(Red)
Primary
Line
Key
Speaker
Settings
7960 SIP Primary Features
Messages
Scroll &
Select
Context
Sensitive
Soft Keys
Feature will change
with line state
7960 SIP QUG—Ver. 1
Volume Up /Down
Info
Services
Directories
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Making a Call
•
Lift the handset and receive Dial Tone or press the
Speaker or Headset (if connected) key
•
For PSTN calls dial the full national or international number
(if allowed)
•
For calls within your site dial the 5 digit extension number
•
For calls to other A2 locations dial the 2 digit site code + the
5 digit extension number
Answering a Call
•
For calls to your Primary Line (bottom right hand key beside
display area) - Lift the handset or press the Speaker or
Headset (if connected) key
•
For calls on other lines assigned on your phone—Lift the
handset or press the Speaker or Headset (if connected)
and press the key beside the flashing phone icon
Releasing a Call (Hang Up)
•
Replace the handset or press the EndCall soft Key
Hold/Resuming a Call
•
To place a call on Hold—press the Hold soft key
•
While the call is on hold you can hang up the receiver
•
To reconnect—press the Resume softkey
Conference a 3rd party
All users have the ability to add a 3rd party onto an active call -
•
Press the Confr soft key—enter the number of the 3rd party
(1st party has been placed on Hold)
•
When the call is answered you can now converse with the
3rd party while the 1st party remains on Hold
•
Press the “Join” soft key to join all 3 parties. If you hang up
the other parties remain connected
Transfer a Call
All users have the ability to transfer active calls to other numbers (internal or external). Transfers can be done either as
“Blind” or unmonitored or as “Consultative” or “Supervised”
where you can consult or announce the transfer before transferring the call.
To initiate a “Consultative/Supervised” transfer (preferred
method) -
•
Press the Confr soft key—enter the number of the party
you wish to transfer the caller to (1st party has been placed
on Hold)
•
When the call is answered you can now announce the
transfer while the 1st party remains on Hold
•
Press the “Join” soft key to join the callers
•
Press EndCall to release yourself from the call.
To initiate a “Blind” transfer -
•
On an active call—press the More soft key
•
Select the BlndXfr soft key
•
Enter the number you wish to transfer the caller to
Do Not Disturb
•
Press Settings button
•
Select Call Preferences using the scroll buttons
•
Using the scroll buttons highlight Do Not Disturb and press
the YES softkey then the Save softkey
•
Status message on phone will now say “Do not disturb”
•
To cancel press the DND soft key
Speed Dials
•
Press Settings button
•
Select Call Preferences using the scroll buttons
•
Using the scroll buttons highlight Speed Dial Lines
•
Select the speed dial line you want to configure and press
the Edit soft key
•
Enter the label number and telephone number assigned to
the button.
•
Press Accept when finished and and press Back soft key 3
times to exit all menus
Forward your Phone
To Forward all calls dialed to your extension to another number
(other than your Voice Mail)
•
Select the CFwdAll soft key,
•
Enter the number to forward your calls to—full national
number or full internal number just as if you were dialing it
directly.
•
Press Accept soft key
•
Your phone will show Forwarded to <number> in the status
line above the soft keys
•
To cancel—press the CFwdAll soft key again
•
NOTE—If you forward your line to a mobile or an outside number, you will be charged for forwarded calls as
if you had dialed that number directly.
Muting Your Line
While on an active call press the Mute key
To unmute your line press the Mute key again
Call Logs
All missed, received and placed calls are logged and accessed
via the Directories key-
•
If you have one or more missed calls you will see a message on the status line above the soft keys—
•
Press the Directories key to see a list of call logs
•
•
To redial a number use the scroll to highlight the call and lift
the handset (or press Handsfree or Headset keys) and the
call is automatically placed
•
Other options are Delete and toggle list between Missed
and All calls
•
Once the maximum number of calls is stored, new calls are
added and the oldest call will be removed
For a full list of features available see the website shown
on the back
of
this guide
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