Cisco Systems 78-10450-02 User Manual

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Configuring Cisco IP Phones in Cisco CallManager

Cisco IP Phones are full-featured telephones that can be plugged directly into your IP network. Cisco CallManager supports the following Cisco IP Phones:

• Cisco IP Phone 7900 Family

• Cisco IP Phone 30 VIP

• Cisco IP Phone 12 SP+

The following devices are also configured through the Cisco CallManager Administration phone configuration pages:

• H.323 Clients

• CTI Ports

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Note Devices such as analog phones or fax machines must be connected

to a gateway (for example, a Cisco VG200 gateway).

If you are administering a large number of phones at your site, you can use the Bulk Administration Tool (BAT) to perform batch add, modify, and delete operations for Cisco IP Phones instead of manually adding and configuring each phone using Cisco CallManager Administration.

BAT is a plug-in application for Cisco CallManager. If BAT is already installed on your Cisco CallManager system, it can be accessed by opening Cisco CallManager administration and selecting Application > BAT.

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Chapter 46 Configuring Cisco IP Phones in Cisco CallManager

Understanding Cisco IP Phones

Refer to the Bulk Administration Tool Guide for Cisco CallManager for detailed instructions on configuring BAT to perform batch operations on Cisco IP phones.

Cisco IP Phone 7900 Family

Cisco CallManager supports the Cisco IP Phone 7900 family of phones, which include the following models:

• Cisco IP Phone 7960

• Cisco IP Phone 7940

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Chapter 46 Configuring Cisco IP Phones in Cisco CallManager

• Cisco IP Phone 7910

Cisco CallManager does not directly control all features on these phones through phone button templates. Refer to the Cisco IP Phone 7900 Family Administration Guide and the Getting Started publications for individual Cisco IP Phone 7900 Family models for detailed information.

Cisco IP Phone 7960

The Cisco IP Phone model 7960 is a full-featured, six-line business set that supports the following features:

• An information (i) button

• Six programmable line or speed dial buttons

• Four fixed buttons for accessing voice mail messages and adjusting phone

settings, services, and directories

• Four soft keys for displaying additional call detail and functionality

• A large LCD display that shows call detail and soft key functions

• An internal two-way speakerphone and microphone mute

Understanding Cisco IP Phones

Cisco IP Phone 7940

The Cisco IP Phone model 7940 is a two-line business set with features similar to the Cisco IP Phone model 7960. These include:

• An information (i) button

• Two programmable buttons (these can be configured as two lines or one line

• Four on-screen mode buttons for accessing voice mail messages and adjusting

• Four soft keys for displaying additional call detail and functionality

• A large LCD display that shows call detail and soft key functions

• An internal two-way speakerphone and microphone mute

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and one speed dial)

phone settings, services, and directories

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Understanding Cisco IP Phones

Cisco IP Phone 7910

The Cisco IP Phone 7910 is a single-line, basic feature phone designed primarily for common-use areas with medium telephone traffic such as lobbies or break rooms. It includes the following features:

• Four dedicated feature buttons for Line, Hold, Transfer, and Settings

• Six programmable feature buttons that can be configured through phone

button templates in Cisco CallManager

Available features include Call Park, Redial, Speed Dial, Call Pickup, Conference, Forward All, Group Call Pickup, Message Waiting, and Meet-Me Conference.

• A two-line LCD display (24 characters per line) that indicates the directory

number, call status, date and time

• An internal two-way speakerphone and microphone mute

Cisco IP Phone 12 SP+

Chapter 46 Configuring Cisco IP Phones in Cisco CallManager

The Cisco IP Phone model 12 SP+ offers many of the same features as PBX or plain old telephone service (POTS) telephones. This IP phone includes the following features:

• 12 programmable line and feature buttons

• An LED associated with each of the 12 feature and line buttons to indicate

feature and line status

• A two-line LCD display (20 characters per line) for call status and

identification

• An internal two-way speakerphone and microphone mute

Cisco IP Phone 30 VIP

The Cisco IP Phone 30 VIP offers many of the same features as PBX or plain old telephone service (POTS) telephones. This IP phone includes the following features:

• 26 programmable line and feature buttons

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Chapter 46 Configuring Cisco IP Phones in Cisco CallManager

• An LED associated with each of the 26 feature and line buttons to indicate

feature and line status

• A two-line LCD for displaying date and time, calling party name, calling

party number, and digits dialed

• An internal two-way speakerphone with microphone mute

• A transfer feature button

CTI Ports

CTI ports are virtual devices that are used by software-based Cisco CallManager applications such as Cisco SoftPhone, Cisco AutoAttendant, and Cisco IP Interactive Voice Response (IVR). CTI ports are configured through the same Cisco CallManager Administration area as phones, but require fewer configuration settings.

• For general instructions on how to configure settings for CTI ports, refer to

the “Configuring Cisco IP Phones” section on page 46-5.

• For information on how to configure CTI ports for use with a specific

application, such as Cisco SoftPhone, refer to the documentation and online help provided with that application.

Configuring Cisco IP Phones

H.323 Clients

H.323 clients include Microsoft NetMeeting devices and NetVision Symbol phones. They are configured through the same Cisco CallManager Administration pages as phones, but require fewer configuration settings.

For instructions on how to configure H.323 clients, refer to the “Configuring Cisco IP Phones” section on page 46-5.

Configuring Cisco IP Phones

When connecting a Cisco IP Phone to your IP telephony network, you can choose to allow the phone to auto-register itself with the Cisco CallManager database. By enabling auto-registration, you can automatically add phones to the database.

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Configuring Cisco IP Phones

However, in many cases, you might not want to use auto-registration. For example, auto-registration does not allow you to assign specific directory numbers to a phone. Instead, numbers are assigned sequentially based on the next available number designated in Cisco CallManager.

If you do not use auto-registration, you must manually add phones to the Cisco CallManager database or use the Bulk Administration Tool (BAT). BAT is a plug-in application that enables system administrators to perform batch add, modify, and delete operations on large numbers of Cisco IP Phones. Refer to the Bulk Administration Tool Guide for Cisco CallManager for detailed instructions on using BAT.

You can also delete, reset, update, and copy phones from Cisco CallManager.

H.323 clients and CTI ports are also configured in this area of Cisco CallManager Administration, and are covered in the procedures in this section.

Displaying the MAC Address of a Phone

The Media Access Control (MAC) address is a unique 12-character hexadecimal number that identifies a Cisco IP Phone or other hardware device. It is located on a label on the bottom of the phone (for example, 000B6A409C405 for Cisco IP Phone 7900 Family models or SS-00-0B-64-09-C4-05 for Cisco IP Phone SP 12+ and 30 VIP models). The MAC address is a required field for Cisco IP Phone device configuration. When entering the MAC address in Cisco CallManager fields, do not use spaces or dashes and do not include the "SS" that may precede the MAC address on the label.

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Chapter 46 Configuring Cisco IP Phones in Cisco CallManager

To display the MAC address when the phone is powered on:

• Cisco IP Phone 7960 and 7940 models — press Settings, use the arrow

buttons to highlight the Network Configuration menu option, and press the Select softkey.

• Cisco IP Phone 7910 — Press Settings, use the arrow buttons to locate

Network Config options, press 6 on the phone keypad to begin displaying the Network Config options, then use the arrow keys to scroll the Network Config option display to the MAC address.

• Cisco IP Phone 12 SP+ and 30VIP models — press ** to display the MAC

address on the second line of the LCD display.

For more information about displaying additional configuration settings on Cisco IP Phones, refer to the Cisco IP Phone 7900 Family Administration Guide and the individual Getting Started publications provided with Cisco IP Phones.

Adding a Phone

Before a Cisco IP Phone can be used, you must add the phone to Cisco CallManager.

Configuring Cisco IP Phones

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Procedure

Step 1 Open Cisco CallManager Administration.

Step 2 Select Device > Add a Device.

The Add a New Device page displays.

Step 3 Select Phone from the Device Type drop-down list box and click Next.

The Add a New Phone page displays.

Step 4 Select the appropriate phone type (Cisco IP Phone model, H.323 client, or CTI

port) from the phone type drop-down list and click Next. The Phone Configuration page displays.

• Once you select a phone type, you cannot modify it.

• CTI ports are virtual devices used by Cisco CallManager applications such as

Cisco SoftPhone and Cisco AutoAttendant

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Configuring Cisco IP Phones

• H.323 clients can be Symbol NetVision phones or Microsoft NetMeeting

clients.

Step 5 Enter the appropriate settings as described in Table 46-1.

These settings are not available for all phone types. Only the settings appropriate to the selected phone type will appear on your screen.

Table 46-1 IP Phone Configuration Settings

Field Description Usage Notes

Device Information

MAC Address Media Access Control (MAC)

address that identifies Cisco IP Phones (hardware phones only)

Refer to the “Displaying the MAC Address of a Phone” section on page 46-6.

Device Name Identifies software-based

telephones.

• Value must be 12 hexadecimal

characters.

• This field is only displayed for

hardware Cisco IP Phones

• Value can include 1 to 15 characters,

including alphanumeric, dot, dash, or underscores.

Description Clarifies the purpose of the

device.

Load Information Specifies custom software for a

Cisco IP Phone.

Device Pool Defines sets of common

characteristics for devices, such as region, date/time group, Cisco CallManager group, and calling search space for auto-registration

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• Only available for H.323 clients and

CTI ports

The value entered here overrides the default values for this type of device. Refer to the “Setting Device Defaults” section on page 15-1.

The value entered here overrides the default value for this type of device. Refer to the “Setting Device Defaults” section on page 15-1.

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