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46
Configuring Cisco IP Phones in
Cisco CallManager
Cisco IP Phones are full-featured telephones that can be plugged directly into
your IP network. Cisco CallManager supports the following Cisco IP Phones:
• Cisco IP Phone 7900 Family
• Cisco IP Phone 30 VIP
• Cisco IP Phone 12 SP+
The following devices are also configured through the Cisco CallManager
Administration phone configuration pages:
• H.323 Clients
• CTI Ports
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Note Devices such as analog phones or fax machines must be connected
to a gateway (for example, a Cisco VG200 gateway).
If you are administering a large number of phones at your site, you can use the
Bulk Administration Tool (BAT) to perform batch add, modify, and delete
operations for Cisco IP Phones instead of manually adding and configuring each
phone using Cisco CallManager Administration.
BAT is a plug-in application for Cisco CallManager. If BAT is already installed
on your Cisco CallManager system, it can be accessed by opening
Cisco CallManager administration and selecting Application > BAT.
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Chapter 46 Configuring Cisco IP Phones in Cisco CallManager
Understanding Cisco IP Phones
Refer to the Bulk Administration Tool Guide for Cisco CallManager for detailed
instructions on configuring BAT to perform batch operations on Cisco IP phones.
Related Topics
The following topics provide information about working with and configuring
Cisco IP phones in Cisco CallManager:
• Understanding Cisco IP Phones, page 46-2
• Configuring Cisco IP Phones, page 46-5
• Finding a Phone, page 46-15
• Configuring Phone Features, page 46-16
• Configuring Directory Numbers, page 46-18
• Configuring Phone Button Templates, page 47-1
• Shared Line Appearances, page 46-25
Understanding Cisco IP Phones
The following topics describe the types of phones and other devices that can be
configured through the Device > Phone area of Cisco CallManager
Administration:
• Cisco IP Phone 7900 Family
• Cisco IP Phone 30 VIP
• Cisco IP Phone 12 SP+
• CTI Ports
• H.323 Clients
Cisco IP Phone 7900 Family
Cisco CallManager supports the Cisco IP Phone 7900 family of phones, which
include the following models:
• Cisco IP Phone 7960
• Cisco IP Phone 7940
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Chapter 46 Configuring Cisco IP Phones in Cisco CallManager
• Cisco IP Phone 7910
Cisco CallManager does not directly control all features on these phones through
phone button templates. Refer to the Cisco IP Phone 7900 Family Administration
Guide and the Getting Started publications for individual Cisco IP Phone 7900
Family models for detailed information.
Cisco IP Phone 7960
The Cisco IP Phone model 7960 is a full-featured, six-line business set that
supports the following features:
• An information (i) button
• Six programmable line or speed dial buttons
• Four fixed buttons for accessing voice mail messages and adjusting phone
settings, services, and directories
• Four soft keys for displaying additional call detail and functionality
• A large LCD display that shows call detail and soft key functions
• An internal two-way speakerphone and microphone mute
Understanding Cisco IP Phones
Cisco IP Phone 7940
The Cisco IP Phone model 7940 is a two-line business set with features similar to
the Cisco IP Phone model 7960. These include:
• An information (i) button
• Two programmable buttons (these can be configured as two lines or one line
• Four on-screen mode buttons for accessing voice mail messages and adjusting
• Four soft keys for displaying additional call detail and functionality
• A large LCD display that shows call detail and soft key functions
• An internal two-way speakerphone and microphone mute
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and one speed dial)
phone settings, services, and directories
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Understanding Cisco IP Phones
Cisco IP Phone 7910
The Cisco IP Phone 7910 is a single-line, basic feature phone designed primarily
for common-use areas with medium telephone traffic such as lobbies or break
rooms. It includes the following features:
• Four dedicated feature buttons for Line, Hold, Transfer, and Settings
• Six programmable feature buttons that can be configured through phone
button templates in Cisco CallManager
Available features include Call Park, Redial, Speed Dial, Call Pickup,
Conference, Forward All, Group Call Pickup, Message Waiting, and
Meet-Me Conference.
• A two-line LCD display (24 characters per line) that indicates the directory
number, call status, date and time
• An internal two-way speakerphone and microphone mute
Cisco IP Phone 12 SP+
Chapter 46 Configuring Cisco IP Phones in Cisco CallManager
The Cisco IP Phone model 12 SP+ offers many of the same features as PBX or
plain old telephone service (POTS) telephones. This IP phone includes the
following features:
• 12 programmable line and feature buttons
• An LED associated with each of the 12 feature and line buttons to indicate
feature and line status
• A two-line LCD display (20 characters per line) for call status and
identification
• An internal two-way speakerphone and microphone mute
Cisco IP Phone 30 VIP
The Cisco IP Phone 30 VIP offers many of the same features as PBX or plain old
telephone service (POTS) telephones. This IP phone includes the following
features:
• 26 programmable line and feature buttons
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Chapter 46 Configuring Cisco IP Phones in Cisco CallManager
• An LED associated with each of the 26 feature and line buttons to indicate
feature and line status
• A two-line LCD for displaying date and time, calling party name, calling
party number, and digits dialed
• An internal two-way speakerphone with microphone mute
• A transfer feature button
CTI Ports
CTI ports are virtual devices that are used by software-based Cisco CallManager
applications such as Cisco SoftPhone, Cisco AutoAttendant, and
Cisco IP Interactive Voice Response (IVR). CTI ports are configured through the
same Cisco CallManager Administration area as phones, but require fewer
configuration settings.
• For general instructions on how to configure settings for CTI ports, refer to
the “Configuring Cisco IP Phones” section on page 46-5.
• For information on how to configure CTI ports for use with a specific
application, such as Cisco SoftPhone, refer to the documentation and online
help provided with that application.
Configuring Cisco IP Phones
H.323 Clients
H.323 clients include Microsoft NetMeeting devices and NetVision Symbol
phones. They are configured through the same Cisco CallManager Administration
pages as phones, but require fewer configuration settings.
For instructions on how to configure H.323 clients, refer to the “Configuring
Cisco IP Phones” section on page 46-5.
Configuring Cisco IP Phones
When connecting a Cisco IP Phone to your IP telephony network, you can choose
to allow the phone to auto-register itself with the Cisco CallManager database. By
enabling auto-registration, you can automatically add phones to the database.
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Configuring Cisco IP Phones
However, in many cases, you might not want to use auto-registration. For
example, auto-registration does not allow you to assign specific directory
numbers to a phone. Instead, numbers are assigned sequentially based on the next
available number designated in Cisco CallManager.
If you do not use auto-registration, you must manually add phones to the
Cisco CallManager database or use the Bulk Administration Tool (BAT). BAT is
a plug-in application that enables system administrators to perform batch add,
modify, and delete operations on large numbers of Cisco IP Phones. Refer to the
Bulk Administration Tool Guide for Cisco CallManager for detailed instructions
on using BAT.
You can also delete, reset, update, and copy phones from Cisco CallManager.
H.323 clients and CTI ports are also configured in this area of Cisco CallManager
Administration, and are covered in the procedures in this section.
Related Topics
• Displaying the MAC Address of a Phone, page 46-6
• Adding a Phone, page 46-7
• Deleting a Phone, page 46-11
• Resetting a Phone, page 46-12
Chapter 46 Configuring Cisco IP Phones in Cisco CallManager
• Updating a Phone, page 46-13
• Copying an Existing Phone, page 46-14
Displaying the MAC Address of a Phone
The Media Access Control (MAC) address is a unique 12-character hexadecimal
number that identifies a Cisco IP Phone or other hardware device. It is located on
a label on the bottom of the phone (for example, 000B6A409C405 for
Cisco IP Phone 7900 Family models or SS-00-0B-64-09-C4-05 for
Cisco IP Phone SP 12+ and 30 VIP models). The MAC address is a required field
for Cisco IP Phone device configuration. When entering the MAC address in
Cisco CallManager fields, do not use spaces or dashes and do not include the "SS"
that may precede the MAC address on the label.
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Chapter 46 Configuring Cisco IP Phones in Cisco CallManager
To display the MAC address when the phone is powered on:
• Cisco IP Phone 7960 and 7940 models — press Settings, use the arrow
buttons to highlight the Network Configuration menu option, and press the
Select softkey.
• Cisco IP Phone 7910 — Press Settings, use the arrow buttons to locate
Network Config options, press 6 on the phone keypad to begin displaying the
Network Config options, then use the arrow keys to scroll the Network Config
option display to the MAC address.
• Cisco IP Phone 12 SP+ and 30VIP models — press ** to display the MAC
address on the second line of the LCD display.
For more information about displaying additional configuration settings on
Cisco IP Phones, refer to the Cisco IP Phone 7900 Family Administration Guide
and the individual Getting Started publications provided with Cisco IP Phones.
Adding a Phone
Before a Cisco IP Phone can be used, you must add the phone to
Cisco CallManager.
Configuring Cisco IP Phones
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Procedure
Step 1 Open Cisco CallManager Administration.
Step 2 Select Device > Add a Device.
The Add a New Device page displays.
Step 3 Select Phone from the Device Type drop-down list box and click Next.
The Add a New Phone page displays.
Step 4 Select the appropriate phone type (Cisco IP Phone model, H.323 client, or CTI
port) from the phone type drop-down list and click Next. The Phone
Configuration page displays.
• Once you select a phone type, you cannot modify it.
• CTI ports are virtual devices used by Cisco CallManager applications such as
Cisco SoftPhone and Cisco AutoAttendant
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Chapter 46 Configuring Cisco IP Phones in Cisco CallManager
Configuring Cisco IP Phones
• H.323 clients can be Symbol NetVision phones or Microsoft NetMeeting
clients.
Step 5 Enter the appropriate settings as described in Table 46-1.
These settings are not available for all phone types. Only the settings appropriate
to the selected phone type will appear on your screen.
Table 46-1 IP Phone Configuration Settings
Field Description Usage Notes
Device Information
MAC Address Media Access Control (MAC)
address that identifies
Cisco IP Phones (hardware
phones only)
Refer to the “Displaying the
MAC Address of a Phone”
section on page 46-6.
Device Name Identifies software-based
telephones.
• Value must be 12 hexadecimal
characters.
• This field is only displayed for
hardware Cisco IP Phones
• Value can include 1 to 15 characters,
including alphanumeric, dot, dash, or
underscores.
Description Clarifies the purpose of the
device.
Load Information Specifies custom software for a
Cisco IP Phone.
Device Pool Defines sets of common
characteristics for devices, such
as region, date/time group,
Cisco CallManager group, and
calling search space for
auto-registration
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• Only available for H.323 clients and
CTI ports
The value entered here overrides the default
values for this type of device. Refer to the
“Setting Device Defaults” section on
page 15-1.
The value entered here overrides the default
value for this type of device. Refer to the
“Setting Device Defaults” section on
page 15-1.
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