Cisco Systems 78, 828 User Manual

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Cisco 828 Router and SOHO 78 Router Hardware Installation Guide

Corporate Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 526-4100

Customer Order Number: DOC-7812837= Text Part Number: 78-12837-02

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television communications at your own expense.

You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures:

• Turn the television or radio antenna until the interference stops.

• Move the equipment to one side or the other of the television or radio.

• Move the equipment farther away from the television or radio.

• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses.)

Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, StrataView Plus, TeleRouter, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0502R)

Cisco 828 Router and SOHO 78 Router Hardware Installation Guide

Preface ix

CONTENTS

Audience

Organization ix

Conventions x

Preface

This preface discusses the audience, organization, and conventions used in this guide. It also discusses related documentation and how to access electronic documentation.

Audience

This guide is intended for service technicians who have no experience installing routers; their goal is to connect the router to the network as quickly as possible.

Organization

This guide contains the following information:

• Product Overview—Describes the Cisco 828 and SOHO 78 routers and their

features.

• Installation—Provides information on preinstallation procedures, mounting

and connecting the router, and verifying the router connections.

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• Troubleshooting—Describes problems with the router and how to identify

and solve them.

• Specifications and Cables—Provides Cisco part numbers for cables that you

can order and contains port connector pinouts and specifications for cables that you might need to provide.

• Glossary—Describes terms and acronyms that you may find in this manual.

Cisco 828 Router and SOHO 78 Router Hardware Installation Guide

Conventions

This section describes the conventions used in this guide.

Note Means reader take note. Notes contain helpful suggestions or

references to additional information and material.

Caution This symbol means reader be careful. In this situation, you might do

something that could result in equipment damage or loss of data.

Preface

Warning

Waarschuwing

Varoitus

Attention

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with the standard practices for preventing accidents.

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van standaard maatregelen om ongelukken te voorkomen.

Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista.

Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant causer des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers posés par les circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents.

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Preface

Conventions

Warnung

Avvertenza

Advarsel

Aviso

¡Atención!

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unfällen bewußt.

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di lavorare su qualsiasi apparecchiatura, occorre conoscere i pericoli relativi ai circuiti elettrici ed essere al corrente delle pratiche standard per la prevenzione di incidenti.

Dette varselsymbolet betyr fare. Du befinner deg i en situasjon som kan føre til personskade. Før du utfører arbeid på utstyr, må du vare oppmerksom på de faremomentene som elektriske kretser innebærer, samt gjøre deg kjent med vanlig praksis når det gjelder å unngå ulykker.

Este símbolo de aviso indica perigo. Encontra-se numa situação que lhe poderá causar danos físicos. Antes de começar a trabalhar com qualquer equipamento, familiarize-se com os perigos relacionados com circuitos eléctricos, e com quaisquer práticas comuns que possam prevenir possíveis acidentes.

Este símbolo de aviso significa peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considerar los riesgos que entraña la corriente eléctrica y familiarizarse con los procedimientos estándar de prevención de accidentes.

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Varning!

Denna varningssymbol signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanligt förfarande för att förebygga skador.

Cisco 828 Router and SOHO 78 Router Hardware Installation Guide

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Preface

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation DVD

Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit.

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Preface

Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.

Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Cisco Marketplace:

http://www.cisco.com/go/marketplace/

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

• Registered Cisco.com users (Cisco direct customers) can order Cisco product

documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

• Nonregistered Cisco.com users can order documentation through a local

account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).

Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems Attn: Customer Document Ordering 170 West Tasman Drive San Jose, CA 95134-9883

We appreciate your comments.

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xiii

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.ht ml

From this site, you can perform these tasks:

• Report security vulnerabilities in Cisco products.

• Obtain assistance with security incidents that involve Cisco products.

• Register to receive security information from Cisco.

A current list of security advisories and notices for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Preface

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

• Emergencies— security-alert@cisco.com

• Nonemergencies— psirt@cisco.com

Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to

encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.

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Preface

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:

http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&ex act=on

In an emergency, you can also reach PSIRT by telephone:

• 1 877 228-7302

• 1 408 525-6532

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Obtaining Technical Assistance

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

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Obtaining Technical Assistance

Note Use the Cisco Product Identification (CPI) tool to locate your product serial

number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the To o l s &

Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool

offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

Preface

xvi

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227) EMEA: +32 2 704 55 55 USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

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Preface

Obtaining Additional Publications and Information

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

• Cisco Marketplace provides a variety of Cisco books, reference guides, and

logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

• Cisco Press publishes a wide range of general networking, training and

certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

• Pack et magazine is the Cisco Systems technical user magazine for

maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and

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xvii

Obtaining Additional Publications and Information

troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

• iQ Magazine is the quarterly publication from Cisco Systems designed to

help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

• Internet Protocol Journal is a quarterly journal published by Cisco Systems

for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

• World-class networking training is available from Cisco. You can view

current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html

Preface

xviii

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Features

CHA P T E R

Product Overview

The Cisco 828 router and SOHO 78 router can connect a corporate telecommuter or small office to an Internet Service Provider (ISP) over symmetrical high-data-rate digital subscriber lines (SHDSLs) to the following sites:

• Corporate LANs

• Internet

The routers are capable of bridging and multiprotocol routing between LAN and WAN ports.

Table 1-1 summarizes the features of the Cisco 828 and SOHO 78 routers.

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Table 1-1 Summary of Cisco 828 and SOHO 78 Routers Features

Feature Routers Description

10BaseT Ethernet port(s)

G.SHDSL port All Provides connection to G.SHDSL

Cisco 828 Router and SOHO 78 Router Hardware Installation Guide

All Provides connection to 10BaseT

(10-Mbps) Ethernet networks. Compatible with 10/100-Mbps devices.

network.

1-1

Router Overview

Chapter 1 Product Overview

Table 1-1 Summary of Cisco 828 and SOHO 78 Routers Features (continued)

Feature Routers Description

Flash memory

• 828

• Onboard 12 MB of Flash

memory, upgradable to 20 MB.

Dynamic RAM (DRAM)

Ease of installation All Color-coded ports and cables to

Cisco IOS software All Supports Cisco IOS software.

Console port All Provides connection to terminal or

Locking power connector

Wall-mount feature All Brackets on router bottom provide a

Router Overview

• SOHO 78

• 12 MB of Flash memory (not

upgradable).

• 828

• Onboard 16 MB of SDRAM,

upgradable to 32 MB.

• SOHO 78

• Onboard 16 MB of SDRAM (not

upgradable).

reduce the chance of error.

PC for software configuration using command-line interface and for troubleshooting.

All Locks power connector in place.

way to mount router on wall or vertical surface.

1-2

This section shows the front and rear panels of each router, and identifies the function of each LED.

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Chapter 1 Product Overview

Front Panels

Router Overview

Figure 1-1 and Figure 1-2 show the front panels of the Cisco 828 router and the SOHO 78 router.

Figure 1-1 Cisco 828 Router Front Panel

RXD

Figure 1-2 SOHO 78 Router Front Panel

G.SHDSL

TXD

RXD

TXD

ETHERNET

CISCO

800

SERIES

56629

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RXD

G.SHDSL

TXD

RXD

TXD

ETHERNET

56630

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1-3

Router Overview

Back Panels

Figure 1-3 and Figure 1-4 show the back panels of the Cisco 828 router and the SOHO 78 router.

Figure 1-3 Cisco 828 Router Back Panel

Ethernet ports

Connect Ethernet network device.

HUB

TO PC

ETHERNET 10 BASE T

G.SHDSL port

Connect to external wall jack.

Model Cisco 828

CONSOLE

G.SHDSL

Chapter 1 Product Overview

Power switch

l = On. = Standby or no power output.

+5 VDC

TO HUB/TO PC button

(for Ethernet 4 port) Determines cable type for Ethernet device connection.

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1-4

Console port Connect PC or terminal.

56631

Locking power connector

Connect power supply.

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Chapter 1 Product Overview

Figure 1-4 SOHO 78 Back Panel

Ethernet ports

Connect Ethernet network device.

TO TO PC

HUB

ETHERNET 10 BASE T

Model Cisco SOHO 78

CONSOLE

G.SHDSL port

Connect to external wall jack.

G.SHDSL

Router Overview

Power switch

l = On. = Standby or no power output.

+5 VDC

TO HUB/TO PC button

(for Ethernet 4 port) Determines cable type for Ethernet device connection.

Console port Connect PC or terminal.

56632

Locking power connector

Connect power supply.

LEDs

Table 1-2 summarizes the functions of the LEDs on the Cisco 828 and SOHO 78 routers.

Table 1-2 Functions of LEDs on the Cisco 828 and SOHO 78 Routers

LED Color Function

OK LED Green On when power is supplied to the router and when the router

completes the self-test procedure and begins operating.

G.SHDSL CD Green On when the G.SHDSL device is physically connected. Blinks

when the connection has a problem. See the “Troubleshooting” chapter.

G.SHDSL RXD Green Blinks when the G.SHDSL port receives data.

G.SHDSL TXD Green Blinks when the G.SHDSL port sends data.

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Chapter 1 Product Overview

Router Overview

Table 1-2 Functions of LEDs on the Cisco 828 and SOHO 78 Routers (continued)

LED Color Function

ETHERNET 1, 2, 3, 4 Green On when Ethernet device is connected. Blinks when the connection

has a problem. See the “Troubleshooting” chapter.

ETHERNET RXD Green Blinks when an Ethernet port receives a packet.

ETHERNET TXD Green Blinks when an Ethernet port sends a packet.

1-6

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Installation

This chapter provides information on the following topics:

• Preparing for Installation

• Preventing Router Damage

• Installing Your Router

• Verifying the Router Installation

• Mounting the Router

• Where to Go from Here

Preparing for Installation

CHA P T E R

Safety

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This section provides information on safety, mounting of the router, and unpacking the contents of the router box.

This section discusses the safety warnings and electrostatic and router damage information for the Cisco 828 and SOHO 78 routers.

Cisco 828 Router and SOHO 78 Router Hardware Installation Guide

2-1

Preparing for Installation

Warnings

Chapter 2 Installation

Before installing the router, read the following warnings:

Warning

Only trained and qualified personnel should be allowed to install or replace this equipment.

Read the installation instructions before you connect the system to its power source.

Before working on a system that has a standby/off switch, turn the power to standby and unplug the power cord.

Before working on equipment that is connected to power lines, remove jewelry (including rings, necklaces, and watches). Metal objects will heat up when connected to power and ground and can cause serious burns or weld the metal object to the terminals.

To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables.

2-2

Warning

Ultimate disposal of this product should be handled according to all national laws and regulations.

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Chapter 2 Installation

Preventing Electrostatic Discharge Damage

Electrostatic discharge (ESD) is a transfer of electrostatic charge between bodies of different electrostatic potentials, such as an operator and a piece of electrical equipment. It occurs when electronic components are improperly handled, and it can damage equipment and impair electrical circuitry. Electrostatic discharge is more likely to occur with the combination of synthetic fibers and dry atmosphere.

Always use the following ESD-prevention procedures when removing and replacing components:

Step 1 Wear an ESD-preventive wrist strap that you provide, ensuring that it makes good

skin contact.

Caution To properly guard against ESD damage and shocks, the wrist strap

and cord must operate effectively. Always follow the guidelines in the preceding section, “Safety.”

Step 2 Do not touch any exposed contact pins or connector shells of interface ports that

do not have a cable attached.

Preparing for Installation

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If cables are connected at one end only, do not touch the exposed pins at the unconnected end of the cable.

Note This router is intended for use in residential and commercial

environments only.

Caution Periodically check the resistance value of the antistatic strap, which

should be between 1 and 10 megohms (Mohms).

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2-3

Preventing Router Damage

Unpacking the Box

Table 2-1 lists the items that come with your router. All these items are in the

accessory kit that is inside the box that your router came in. If any of the items is missing or damaged, contact your customer service representative.

Table 2-1 Router Box Contents

•

Power cord (black)

• Desktop power supply

• Console cable (light blue)

• DB-9-to-RJ-45 adapter for use with console cable

• xDSL cable (lavender)

• Ethernet cable (yellow)

• Product documentation

To prepare for installation, follow these steps:

Chapter 2 Installation

Step 1 Remove the yellow Ethernet cable, light blue console cable, lavender xDSL cable,

and product documentation from the box. Remove the desktop power supply and the black power cord from the accessory kit. Gather the Ethernet devices to be connected to the router: hub, server, workstation, or PC.

Step 2 Obtain the G.SHDSL line.

Step 3 If you plan to configure the software using a terminal or PC connected to the

router, provide the terminal or PC.

Preventing Router Damage

Follow these guidelines when connecting devices to your router:

• Connect the color-coded cables supplied by Cisco Systems to the color-coded

ports on the back panel of the router.

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Chapter 2 Installation

• If you must supply your own cable, see the cabling specifications in

Appendix A. If this appendix does not provide specifications for a particular cable, we strongly recommend ordering the cable from Cisco Systems.

Installing Your Router

To install the Cisco 828 router or the SOHO 78 router, you need to perform the following tasks in order:

• Connect the Ethernet devices to the router.

• Connect the G.SHDSL line.

• Connect a terminal or PC to the router (for software configuration, using the

command-line interface [CLI], or for troubleshooting).

• Connect the router to the power source.

• Verify the router installation.

• Mount the router.

Installing Your Router

Connecting Ethernet Devices

Table 2-2 lists the types of Ethernet devices you can connect to the router, identifies the connections for each device, and tells the settings of the router TO HUB/TO PC button for Ethernet port 4 (the default setting is IN).

Table 2-2 Ethernet Device Connections

Network Device Connected to Router Router Port

Hub with equivalent to router TO HUB/TO PC button

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ETHERNET port 4 Straight-through IN MDI (IN)

ETHERNET port 4 Straight-through OUT MDI-X

Cisco 828 Router and SOHO 78 Router Hardware Installation Guide

Ethernet Cable

Ty pe

Router TO HUB/TO PC Button Setting

Network Device Button

Setting

(OUT)

2-5

Chapter 2 Installation

Installing Your Router

Table 2-2 Ethernet Device Connections (continued)

Router TO Network Device Connected to Router Router Port

Hub without equivalent to

ETHERNET port 4 Straight-through OUT MDI-X

Ethernet Cable

Ty pe

HUB/TO PC

Button Setting

router TO HUB/TO PC button

Server, PC, or workstation ETHERNET port 4 Straight-through OUT –

Hub with equivalent to

ETHERNET port 1, 2, 3Crossover N/A MDI (IN) router TO HUB/TO PC button

Hub with equivalent to

ETHERNET port 1, 2, 3Straight-through N/A MDI-X router TO HUB/TO PC button

Hub without equivalent to

ETHERNET port 1, 2, 3Crossover N/A MDI-X router TO HUB/TO PC button

Server, PC, or workstation ETHERNET port 1, 2, 3Straight-through N/A –

Network Device Button

Setting

(OUT)

1. Cisco provides a yellow straight-through cable. You provide crossover or additional straight-through cables. For cable specifications, see Appendix A.

2. Hub vendors choose different names for the button controlling cable selections. For this table, the Cisco 1528 Micro Hub 10/100 with an MDI/MDI-X button is assumed. Determine the button name and setting for your particular hub. See your hub documentation for details.

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Chapter 2 Installation

Connecting Hubs

Before connecting a hub, see Table 2-2. To connect one of these devices, follow the steps in Figure 2-1.

Figure 2-1 Connecting a Hub

Installing Your Router

2. Connect yellow cable to ETHERNET 4 port on Cisco 828 or SOHO 78 router.

1. Set TO HUB/TO PC button.

TO HUB

ETHERNET 10 BASE T

TO PC

Model Cisco 828

CONSOLE

G.SHDSL

Cisco 828 router

+5 V

Cisco 1528 Micro Hub 10/100

2X 3X

SPEED

100BaseTX

10BaseT

LED SOLID BLINK

ETHERNET

6X 7X

MDI MDI-X

7 8

56634

3. Connect other end of cable to hub.

4. If applicable, check setting of hub equivalent of router TO HUB/TO PC button.

To verify your hub connection, ensure that the appropriate Ethernet LED on the front panel is on after you have completed the router installation. For example, if you have connected the cable to Ethernet port 3, ensure that the ETHERNET 3 LED on the front panel is on.

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If the LED is not on, see Table 3-2 in Chapter 3 for troubleshooting information.

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2-7

Installing Your Router

Connecting a Server, PC, or Workstation

Before connecting the server, PC, or workstation, see Table 2-2 to determine how to set the router TO HUB/TO PC button.

To connect one of these devices, follow the steps in Figure 2-2.

Figure 2-2 Connecting a Server, PC, or Workstation

Chapter 2 Installation

1. Set TO HUB/TO PC button.

TO HUB

ETHERNET 10 BASE T

TO PC

2. Connect yellow cable to ETHERNET 4 port on Cisco 828 or SOHO 78 router.

Model Cisco 828

CONSOLE

Cisco 828 router

G.SHDSL

5 V

ETH

LAN

SER 0

AUX

56635

2-8

3. Connect other end of cable to server, PC, or workstation.

To verify your connection, ensure that the appropriate Ethernet LED is on after the router installation. For example, if you have connected the cable to Ethernet port 4, ensure that the ETHERNET 4 LED on the front panel is on.

If the LED is not on, see Table 3-2 in Chapter 3 for troubleshooting information.

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Chapter 2 Installation

Connecting the G.SHDSL Line

The procedure for connecting the G.SHDSL line depends on the router and, in some cases, on your location. This section describes how to connect the G.SHDSL line to a cable wall jack.

Installing Your Router

Warning

To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord.

Do not work on the system or connect or disconnect cables during periods of lightning activity.

Figure 2-3 Connecting an G.SHDSL Line to a Wall Jack

Cisco 828 router

TO HUB

TO PC

Model Cisco 828

0 B

+5 VDC

1. Connect lavender cable to G.SHDSL port.

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2. Connect other end of cable to wall jack.

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2-9

Installing Your Router

Connecting a Terminal or PC

You can connect either a terminal or a PC for configuring the software, using the CLI, or for troubleshooting. To connect a terminal or PC, follow the steps in Figure 2-4.

Figure 2-4 Connecting a Terminal or PC

TO HUB

TO PC

Model Cisco 828

10 B

1. Connect light blue cable to CONSOLE port.

Chapter 2 Installation

Cisco 828 router

+5 VDC

56638

2. If necessary, connect other end of cable to DB-9-to-RJ-45 adapter.

Connecting the Power Supply

The power supply on the Cisco 828 router and the SOHO 78 router has a light gray connector and provides dying gasp functionality. The dying gasp feature sends an alert to the router if the box shuts down. For example if there is a power problem at the remote site, the router sends a message to the DLSAM indicated that the router is going to be powered off.

To connect the power supply, follow the steps in Figure 2-5.

Cisco 828 Router and SOHO 78 Router Hardware Installation Guide

2-10

3. Connect DB-X connector to terminal or PC.

DB-X-to-RJ-45 adapter

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Chapter 2 Installation

Installing Your Router

Warning

The device is designed to work with TN power systems.

This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 16A international) is used on the phase conductors (all current-carrying conductors).

This equipment is intended to be grounded. Ensure that the host is connected to earth ground during normal use.

Figure 2-5 Connecting the Power Supply

1. Press power switch to standby ( ).

Cisco 828 router

HUB

TO PC

Model Cisco 828

T 10

2. Connect power supply cable.

+5 VDC

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5. Press power switch to on ( ).

Desktop power supply

4. Connect other end

3. Connect power cord to power supply.

of power cord to electrical outlet.

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2-11

Verifying the Router Installation

Use this table to verify that you have properly installed the router.

Table 2-3 Verifying Installation

Power/Link LEDs to Check Normal Patterns

Power OK On

To hub, server, PC, or workstation

ETHERNET 1, 2, 3, or 4; ETHERNET RXD; and ETHERNET TXD

• LED is on when the Ethernet is physically

connected to the appropriate port.

• RXD: blinking when an Ethernet port receives

an Ethernet packet.

• TXD: blinking when an Ethernet port sends an

Ethernet packet.

Mounting the Router

Chapter 2 Installation

Mounting on Table

Mounting on Wall

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2-12

You can mount the router on one of the following surfaces:

• A table or other horizontal surface

• A wall or other vertical surface

Do not cover or obstruct the router air vents, which are located on the router sides.

You can mount the router on a wall or other vertical surface, using the molded mounting brackets on the bottom of the router and two number-six, 3/4-in. (M3.5 x 20 mm) screws. You must provide the screws. Figure 2-6 shows the mounting brackets.

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Chapter 2 Installation

Caution If you are mounting the router on drywall, use two hollow wall

Mounting the Router

anchors (1/8 in. with 5/16-in. drill bit, or M3 with 8-mm drill bit) to secure the screws. If the screws are not properly anchored, the strain of the network cable connections could pull the router from the wall.

Figure 2-6 Wall-Mounting Brackets (Bottom of Router)

Front panel of router

Mounting

bracket

7 in. (19.35 cm)

Mounting bracket

Bottom

of router

11671

The following conditions must be met when you mount the router:

• Because you will use the LEDs as status and problem indicators, the LEDs on

the front panel must face upward and be easily visible.

• The back panel must face downward to reduce strain on the cable

connections.

• The power supply must rest on a horizontal surface, such as the floor or a

table. If the power supply is not supported, it might place strain on the power supply cable and cause it to disconnect from the connector on the router back panel.

To mount the router, follow the steps in Figure 2-7. The last page of this manual provides a template for measuring the distance between the screws.

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2-13

Mounting the Router

Figure 2-7 Mounting the Router on a Wall

Chapter 2 Installation

1. Secure two screws 7 inches (19.35 cm) apart in a wall

and in. (0.32 cm) from

the wall.

Wall

Wall-mount

screw

Wall

7 in. (19.35 cm)

in. (0.32 cm)

Screw

Wall-mount screw

ETHERNET

RXD

TXD

Maximum distance 6 ft (18 m)

Front panel

G.SHDSL

RXD

TXD

Mounting brackets

2. Hang router on screws.

2-14

3. Place power supply on horizontal surface.

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Chapter 2 Installation

Where to Go from Here

You have completed the hardware installation and are ready to configure the software. For information on how to use the CLI to configure the software, see the

Cisco 828 Router and SOHO 78 Router Software Configuration Guide

Where to Go from Here

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2-15

Where to Go from Here

Chapter 2 Installation

2-16

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CHA P T E R

Troubleshooting

This chapter describes problems that could occur with the Cisco 828 router and the SOHO 78 router hardware, describes possible reasons for the problems, and provides steps for solving the problems. The problems are grouped into the following areas:

• Problems during first startup

• Problems after the router has been up and running

For more information on problems that could occur with the software, refer to the Cisco 828 Router and SOHO 78 Router Software Configuration Guide.

Before You Call Your Cisco Reseller

Some of the solutions in this chapter instruct you to contact your Cisco reseller. Before you contact your reseller, gather the following information:

• Router model and serial number (on the back panel)

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• Maintenance agreement or warranty information

• Date you received the router

• Brief description of the problem

• Brief description of the steps you have taken to solve the problem

Cisco 828 Router and SOHO 78 Router Hardware Installation Guide

3-1

Problems During First Startup

Table 3-1 lists problems that could occur the first time you turn on the power switch.

Table 3-1 Problems During First Startup

Symptom Problem Solutions

All LEDs, including the OK LED, are off.

No connection to Ethernet device. (Ethernet LED is off.)

No power to the router. Perform the following steps:

1. Make sure that the power switch is set to ON.

2. Make sure that all connections to and from the power

supply are secure.

3. Make sure that the power outlet has power.

4. If the problem continues, the power supply might be

faulty. Contact your Cisco reseller.

A cable-related problem:

• Improperly

connected cable.

• Damaged cable.

Perform the following steps:

1. To make sure that you have cabled the device

correctly, see Figure 2-1 or Figure 2-2 in Chapter 2, “Installation.”

2. Make sure that the connectors at both ends of the

cable are securely seated.

3. Make sure the cable is not physically damaged. If it

is damaged, order another cable from Cisco Systems, or replace it with a similar cable.

Improperly set router TO HUB/TO PC

To make sure that you have set the buttons correctly, see

Table 2-2 in Chapter 2, “Installation.” button or hub equivalent of TO HUB/TO PC button.

Chapter 3 Troubleshooting

3-2

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Chapter 3 Troubleshooting

Table 3-1 Problems During First Startup (continued)

Symptom Problem Solutions

No connection to G.SHDSL link.

Wrong cable. To make sure that you are using the correct cable, see

Appendix A.

(The CD LED on the front panel is off for a long time.)

Improperly connected cable.

• To make sure that you have cabled the router

properly, see Figure 2-3 in Chapter 2, “Installation.”

• Make sure that the connectors at both ends of the

cable are securely seated.

Problems During First Startup

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3-3

Problems After Router Is Running

Table 3-2 lists problems that could occur after the router has been up and running.

Table 3-2 Problems After Router Is Running

Symptom Problem Solutions

Problems with the Ethernet connection. (Ethernet LED is off.)

Connection to the G.SHDSL line is intermittent or lost. (The CD LED on the front panel is off.)

A cable-related problem:

• Disconnected

cable.

• Damaged cable.

A cable-related problem:

• Disconnected

cable.

• Damaged cable.

Problem with G.SHDSL line or WAN service.

Perform the following steps:

1. Make sure that the connectors at both

ends of the cable are secure.

2. Make sure that the cable is not

physically damaged. If it is damaged, order another cable from Cisco Systems, or replace it with a similar cable.

Perform the following steps:

1. Make sure that the connectors at both

ends of the cable are secure.

2. Make sure that the cable is not

physically damaged. If it is damaged, order another cable from Cisco Systems, or replace it with a similar cable.

Contact your G.SHDSL line or WAN service provider to determine whether there is a problem.

Chapter 3 Troubleshooting

3-4

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APPENDIX

Specifications and Cables

This appendix provides system, port, and cabling specifications for the Cisco 828 router and the SOHO 78 router.

System Specifications

Table A-1 outlines the system specifications for the Cisco 828 router and the SOHO 78 router.

Table A-1 System Specifications

Description Design Specification

Physical Dimensions

Dimensions (H x W x D) 2.0 x 9.7 x 8.5 in. (5.1 x 24.6 x 21.6 cm)

Dimensions with cables connected (H x W X D) 2.0 x 9.7 x 10.3 in. (5.1 x 24.6 x 26.2 cm)

Weight (excludes desktop power supply) Cisco 828 router: 1.47 lb (0.67 kg)

SOHO 78 router: 1.43 lb (0.65 kg)

Environmental Operating Ranges

Nonoperating temperature –4 to 149°F (–20 to 65°C)

Nonoperating humidity 5 to 95%, relative humidity

Nonoperating altitude 0 to 15,000 ft (4570 m)

Operating temperature 32 to 104°F (0 to 40°C)

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A-1

Appendix A Specifications and Cables

Port Connector Pinouts

Table A-1 System Specifications (continued)

Description Design Specification

Operating humidity 10 to 85%, relative humidity

Operating altitude 0 to 10,000 ft (3000 m)

Router Power

AC input voltage 100 to 240V

Frequency 50 to 60 Hz

Power consumption 15W maximum

For information on regulatory compliance, see the Regulatory Compliance and Safety Information for Cisco 828 and SOHO 78 Routers document that shipped with your router.

Warning

Ultimate disposal of this product should be handled according to

all national laws and regulations.

Port Connector Pinouts

This section provides pinouts for the following connectors:

• Ethernet— See Table A-2, Table A-4, and Table A-5

• Console (for connecting a terminal or PC)—See Table A-3

A-2

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Appendix A Specifications and Cables

Table A-2 Cisco 828 Router and SOHO 78 Router Ethernet Connector Pinouts

Port Connector Pinouts

(RJ-45)

Function (TO HUB/TO PC Button – IN Position)

Function (TO HUB/TO PC Button – OUT Position)

1TX+ RX+

2TX– RX–

3RX+ TX+

4 Unused Unused

5 Unused Unused

6RX– TX–

7 Unused Unused

8 Unused Unused

Table A-3 Console Connector Pinouts (RJ-45)

Pin Function

1RTS

2DTR

3TXD

4GND

5GND

6RXD

7DSR

8CTS

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A-3

Cabling Specifications

The console port is configured as a data communications equipment (DCE) device. The default parameters for the console port are as follows:

• 9600 baud

• 8 data bits

• No parity

• One stop bit

Cabling Specifications

This section provides specifications for the following types of Ethernet cables, which you might need to provide:

• Straight-through

• Crossover

This section also provides information on Ethernet cable distance limitations.

Appendix A Specifications and Cables

Ethernet Cable Specifications

Table A-4 provides the specifications for straight-through and crossover Ethernet cables. See the Glossary for definitions for straight-through and crossover Ethernet cables.

Table A-4 Ethernet Cable Specifications

Type Category Shielding

10BaseT Category 3 or 5 Shielded twisted-pair (STP)

10BaseT – Unshielded twisted-pair (UTP)

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Appendix A Specifications and Cables

Maximum Cable Distances

Table A-5 shows the maximum distances of Ethernet and xDSL cables that you can use.

Table A-5 Maximum Cable Distances

Cable Maximum Distance

Ethernet cable 328 ft (100 m)

xDSL cable 500 ft (152 m)

Cabling Specifications

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A-5

Cabling Specifications

Appendix A Specifications and Cables

A-6

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Numerics

GLOSSARY

10BaseT

carrier detect (CD)

crossover Ethernet cable

DRAM

The 10-Mbps baseband Ethernet specification that uses two pairs of twisted-pair cabling (Category 3 or 5): one pair for transmitting data and the other for receiving data.

Signal that indicates whether the G.SHDSL line is active.

A cable that wires a pin to its opposite pin; for example, RX+ is wired to TX+. A crossover Ethernet cable connects two similar devices, such as two data terminal equipment (DTE) or data communications equipment (DCE) devices.

Dynamic RAM. RAM that stores information that must be refreshed periodically in capacitors.

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Cisco 828 Router and SOHO 78 Router Hardware Installation Guide

GL-1

Glossary

EMI

ESD

Flash memory

G.SHDSL

Electromagnetic interference. Interference by electromagnetic signals that can cause reduced data integrity and increased error rates on transmission channels.

Electrostatic discharge. A transfer of electrostatic charge between bodies of different electrostatic potentials, such as an operator and a piece of electrical equipment. ESD occurs when electronic components are improperly handled and can damage equipment and impair electrical circuitry. ESD is more likely to occur in the presence of synthetic fibers and dry atmosphere.

The nonvolatile storage that can be electrically erased and reprogrammed so that data can be stored, booted, and rewritten as necessary.

Symmetrical high-data-rate digital subscriber line technology that enables high-speed transmission over the “last mile” between the service provider and the customer site.

MDI

MDI-X

GL-2

Media-dependent interface. A port on an Ethernet network device used to connect the device to the Ethernet network, usually through a hub or switch.

Media-dependent interface, crossover. A port on an Ethernet hub, such as the Cisco 1528 Micro Hub 10/100, that connects the Ethernet network devices through the MDI port to create a network.

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Glossary

SELV

straight-through Ethernet cable

TO HUB/TO PC button

Safety extra-low voltage. A secondary circuit that under normal conditions has a voltage less than 42.4V peak or 42 VDC. Under a single fault condition, this circuit should not exceed these values for longer than 0.2 second and should not exceed 71V peak or 120 VDC.

A cable that wires a pin to its equivalent pin. This cable typically connects a router to a hub. A straight-through Ethernet cable is the most common cable used.

With this button, you can connect hubs, servers, PCs, and workstations, using the yellow Ethernet (straight-through) cable instead of a crossover Ethernet cable, which you would need to supply. This button identifies the device that you connect to the router Ethernet port. Setting the button to the TO HUB position (in) indicates that you are connecting a hub; setting the button to the TO PC position (out) indicates that you are connecting a server, PC, or workstation.

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Cisco 828 Router and SOHO 78 Router Hardware Installation Guide

GL-3

Glossary

GL-4

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INDEX

Numerics

10BaseT Ethernet ports 1-1

accessory kit 2-4

AC input voltage A-2

adapter, included 2-4

altitude specifications A-1

back panels, illustrated 1-4

brackets, illustrated 2-13

caution statements, defined x

Cisco reseller, contacting 3-1

connecting

Ethernet devices

G.SHDSL line 2-9

hubs 2-7

PC 2-8, 2-10

power supply 2-10

server 2-8

terminal or PC 2-10

workstation 2-8

console port 1-2

console port, illustrated 1-4, 1-5

conventions, hazard x

2-5

dynamic RAM 1-2

cables

and router damage

Ethernet, types of 2-5

included with router 2-4

cabling

distances, maximum

specifications A-4

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2-4

A-5

electrostatic damage, preventing 2-3

Ethernet cable

specifications

types of 2-5

Cisco 828 Router and SOHO 78 Router Hardware Installation Guide

A-5

IN-1

Index

Ethernet devices, connecting 2-5

Ethernet LEDs 2-12

Ethernet port, illustrated 1-3, 1-4

ETHERNET RXD LED 2-12

ETHERNET TXD LED 2-12

feature summary 1-1

Flash memory 1-2

frequency specifications A-2

front panels, illustrated 1-3

G.SHDSL 1-1

G.SHDSL line, connecting 2-9

G.SHDSL port, illustrated 1-3, 1-4

hazard statements, defined x

hubs, connecting 2-7

humidity specifications A-1

installation

preparing for

2-1

verifying 2-12

installing the router 2-5

LED functions 1-5

Cisco Systems 78, 828 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Preface

Audience

Organization

Conventions

Related Documentation

Obtaining Documentation

Cisco.com

Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support Website

Submitting a Service Request

Obtaining Additional Publications and Information

Definitions of Service Request Severity

Features

Product Overview

Router Overview

Front Panels

Back Panels

LEDs

Installation

Preparing for Installation

Safety

Warnings

Preventing Electrostatic Discharge Damage

Preventing Router Damage

Unpacking the Box

Installing Your Router

Connecting Ethernet Devices

Connecting Hubs

Connecting a Server, PC, or Workstation

Connecting the G.SHDSL Line

Connecting a Terminal or PC

Connecting the Power Supply

Verifying the Router Installation

Mounting the Router

Mounting on Table

Mounting on Wall

Where to Go from Here

Troubleshooting

Before You Call Your Cisco Reseller

Problems During First Startup

Problems After Router Is Running

Specifications and Cables

System Specifications

Port Connector Pinouts

Cabling Specifications

Ethernet Cable Specifications

Maximum Cable Distances

GLOSSARY