Cisco Systems 7690, 7910, 7940 User Manual

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Cisco IP Phone Administration Guide for Cisco CallManager 3.2

Cisco IP Phones 7960, 7940, and 7910

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Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 526-4100

Customer Order Number: DOC-7810453= Text Part Number: 78-10453-04

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television communications at your own expense.

You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures:

• Turn the television or radio antenna until the interference stops.

• Move the equipment to one side or the other of the television or radio.

• Move the equipment farther away from the television or radio.

• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses.)

Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0201R)

Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960, 7940, and 7910

About This Guide ix

Overview ix

Audience ix

Objectives x

Organization x

Overview

Audience

About This Guide

Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 provides the information you need to

understand, install, configure, and manage a Cisco IP Phone on your network.

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Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco IP Phone on the network.

The tasks described are considered to be administration-level tasks and are not intended for end-users of the phones. Many of the tasks involve configuring network settings and affect the phone’s ability to function in the network.

Because of the close interaction between the Cisco IP Phone and Cisco CallManager, these tasks require familiarity with Cisco CallManager.

Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910

About This Guide

Objectives

This guide provides the required steps to get the Cisco IP Phone up and running on a Voice-over-IP (VoIP) network. Because of the complexity of an IP telephony network, this guide does not provide complete and detailed information for procedures that you need to perform on the Cisco CallManager application or other network devices.

Organization

Table 1 provides an overview of the organization of this guide.

Table 1 Cisco IP Phone Administration Guide Organization

Chapter Description

Chapter 1, “An Overview of the Cisco IP Phone” Provides a conceptual overview and description of

the Cisco IP Phone.

Chapter 2, “Preparing to Install the Cisco IP Phone on Your Network”

Chapter 3, “Installing the Cisco IP Phone” Describes how to properly and safely install and

Chapter 4, “Installing the 7914 Expansion Module”

Chapter 5, “Configuring Network Settings on the Cisco IP Phone”

Chapter 6, “Configuring Cisco IP Phones, Users, and Features in Cisco CallManager”

Chapter 7, “Troubleshooting the Cisco IP Phone” Provides tips for troubleshooting the

Describes how the IP Phone interacts with other key IP telephony components, and provides an overview of the tasks required prior to installation.

configure the Cisco IP Phone on your network.

Describes how to install and connect one or two Cisco IP Phone 7914 Expansion Modules on the Cisco IP Phone 7960.

Describes how to configure network settings, verify status, and make global changes to the Cisco IP Phone.

Provides an overview of procedures for adding users to the network, configuring corporate directories, and setting up web information services.

Cisco IP Phones and the Expansion Module.

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About This Guide

Obtaining Documentation

Cisco IP Phone 7914 Expansion Module

• Cisco IP Phone 7914 Expansion Module Quick Start Guide

Cisco Customer Response Applications 2.2

• Cisco CallManager Extended Services Administrator's Guide

You can find these publications on the Web from links at the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/index.htm

Obtaining Documentation

The following sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following URL:

http://www.cisco.com

About This Guide

Translated documentation is available at the following URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

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About This Guide

Ordering Documentation

Cisco documentation is available in the following ways:

• Registered Cisco Direct Customers can order Cisco product documentation

from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

• Registered Cisco.com users can order the Documentation CD-ROM through

the online Subscription Store:

http://www.cisco.com/go/subscription

• Nonregistered Cisco.com users can order documentation through a local

account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

Obtaining Documentation

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If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Leave Feedback at the bottom of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Cisco Systems Attn: Document Resource Connection 170 West Tasman Drive San Jose, CA 95134-9883

We appreciate your comments.

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Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to

• Streamline business processes and improve productivity

• Resolve technical issues with online support

About This Guide

• Download and test software packages

• Order Cisco learning materials and merchandise

• Register for online skill assessment, training, and certification programs

You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

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About This Guide

Inquiries to Cisco TAC are categorized according to the urgency of the issue:

• Priority level 4 (P4)—You need information or assistance concerning Cisco

• Priority level 3 (P3)—Your network performance is degraded. Network

• Priority level 2 (P2)—Your production network is severely degraded,

• Priority level 1 (P1)—Your production network is down, and a critical impact

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:

Obtaining Technical Assistance

product capabilities, product installation, or basic product configuration.

functionality is noticeably impaired, but most business operations continue.

affecting significant aspects of business operations. No workaround is available.

to business operations will occur if service is not restored quickly. No workaround is available.

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http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:

http://www.cisco.com/register/

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910

Document Conventions

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.

Document Conventions

About This Guide

This document uses the following conventions:

Convention Description

boldface font Commands and keywords are in boldface.

italic font Arguments for which you supply values are in italics.

[ ] Elements in square brackets are optional.

{ x | y | z } Alternative keywords are grouped in braces and separated by vertical bars.

[ x | y | z ] Optional alternative keywords are grouped in brackets and separated by

vertical bars.

string A nonquoted set of characters. Do not use quotation marks around the string

or the string will include the quotation marks.

screen font Terminal sessions and information the system displays are in screen font.

boldface screen font Information you must enter is in boldface screen font.

italic screen font Arguments for which you supply values are in italic screen font.

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About This Guide

Document Conventions

Convention Description

^ The symbol ^ represents the key labeled Control—for example, the key

combination ^D in a screen display means hold down the Control key while you press the D key.

< > Nonprinting characters, such as passwords are in angle brackets.

Note Means reader take note. Notes contain helpful suggestions or references to

material not covered in the publication.

Caution Means reader be careful. In this situation, you might do something that could

result in equipment damage or loss of data.

Warnings use the following conventions:

Warning

Waarschuwing

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This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van standaard maatregelen om ongelukken te voorkomen. Voor vertalingen van de waarschuwingen die in deze publicatie verschijnen, kunt u het document Regulatory Compliance and Safety Information (Informatie over naleving van veiligheids- en andere voorschriften) raadplegen dat bij dit toestel is ingesloten.

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Document Conventions

About This Guide

Varoitus

Attention

Warnung

Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista. Tässä julkaisussa esiintyvien varoitusten käännökset löydät laitteen mukana olevasta Regulatory Compliance and Safety Information -kirjasesta (määräysten noudattaminen ja tietoa turvallisuudesta).

Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant causer des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers posés par les circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions d’avertissements figurant dans cette publication, consultez le document Regulatory Compliance and Safety Information (Conformité aux règlements et consignes de sécurité) qui accompagne cet appareil.

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unfällen bewußt. Übersetzungen der in dieser Veröffentlichung enthaltenen Warnhinweise finden Sie im Dokument Regulatory Compliance and Safety Information (Informationen zu behördlichen Vorschriften und Sicherheit), das zusammen mit diesem Gerät geliefert wurde.

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Avvertenza

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di lavorare su qualsiasi apparecchiatura, occorre conoscere i pericoli relativi ai circuiti elettrici ed essere al corrente delle pratiche standard per la prevenzione di incidenti. La traduzione delle avvertenze riportate in questa pubblicazione si trova nel documento Regulatory Compliance and Safety Information (Conformità alle norme e informazioni sulla sicurezza) che accompagna questo dispositivo.

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About This Guide

Document Conventions

Advarsel

Aviso

¡Advertencia!

Dette varselsymbolet betyr fare. Du befinner deg i en situasjon som kan føre til personskade. Før du utfører arbeid på utstyr, må du vare oppmerksom på de faremomentene som elektriske kretser innebærer, samt gjøre deg kjent med vanlig praksis når det gjelder å unngå ulykker. Hvis du vil se oversettelser av de advarslene som finnes i denne publikasjonen, kan du se i dokumentet Regulatory Compliance and Safety Information (Overholdelse av forskrifter og sikkerhetsinformasjon) som ble levert med denne enheten.

Este símbolo de aviso indica perigo. Encontra-se numa situação que lhe poderá causar danos físicos. Antes de começar a trabalhar com qualquer equipamento, familiarize-se com os perigos relacionados com circuitos eléctricos, e com quaisquer práticas comuns que possam prevenir possíveis acidentes. Para ver as traduções dos avisos que constam desta publicação, consulte o documento Regulatory Compliance and Safety Information (Informação de Segurança e Disposições Reguladoras) que acompanha este dispositivo.

Este símbolo de aviso significa peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considerar los riesgos que entraña la corriente eléctrica y familiarizarse con los procedimientos estándar de prevención de accidentes. Para ver una traducción de las advertencias que aparecen en esta publicación, consultar el documento titulado Regulatory Compliance and Safety Information (Información sobre seguridad y conformidad con las disposiciones reglamentarias) que se acompaña con este dispositivo.

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Varning!

Denna varningssymbol signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanligt förfarande för att förebygga skador. Se förklaringar av de varningar som förkommer i denna publikation i dokumentet Regulatory Compliance and Safety Information (Efterrättelse av föreskrifter och säkerhetsinformation), vilket medföljer denna anordning.

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Document Conventions

About This Guide

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CHAPTER

An Overview of the Cisco IP Phone

The Cisco IP Phone provides functionality similar to that of a traditional analog phone, but must be configured and managed like other network devices.

You can choose among three models of Cisco IP Phones—Cisco IP Phone 7960, Cisco IP Phone 7940, and Cisco IP Phone 7910. Each Cisco IP Phone supports G.711, G.729, G.729a, G.729b, and G.729ab audio compression.

This section covers the following topics:

• Understanding the Cisco IP Phone Models 7960 and 7940, page 1-2

• Understanding the Cisco IP Phone 7910, page 1-5

• What Networking Protocols Are Used?, page 1-7

• What Features are Supported on the Cisco IP Phone?, page 1-9

• Understanding the Requirements for Installing and Configuring the

Cisco IP Phone, page 1-12

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Caution Using a cell phone or mobile phone in close proximity to a Cisco IP Phone might

cause interference.

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1-1

Chapter 1 An Overview of the Cisco IP Phone

Understanding the Cisco IP Phone Models 7960 and 7940

The Cisco IP Phone models 7960 and 7940 are full-featured, multiline telephones that provide voice communication over an IP network. These phones function as managerial-level office telephones, replacing traditional analog telephones in an IP telephony network.

The Cisco IP Phone model 7960 and 7940 differ only in the number of available line or speed dial buttons. The Cisco IP Phone 7940 has two lines, and the 7960 has six lines.

The main components of both models are illustrated in and Figure 1-1 and

Figure 1-2, and defined in the table that follows.

Figure 1-1 Cisco IP Phone 7960

1617

121314

1011

68561

1-2

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Chapter 1 An Overview of the Cisco IP Phone

Figure 1-2 Cisco IP Phone 7940

Understanding the Cisco IP Phone Models 7960 and 7940

Handset with indicator light

10111617 12131415

Functions like a traditional handset. The light strip at the top of the handset blinks when the phone rings and

68562

remains lit to indicate a new voice mail message.

LCD screen Displays features such as the time, date, phone number,

caller ID, line/call status and soft key tabs.

Cisco IP Phone

Indicates Cisco IP Phone model.

model type

Line or speed dial button

Opens a new line, speed dials the number on the LCD screen, or ends a call. The Cisco IP Phone 7960 has six line or speed dial buttons and the 7940 has two.

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Footstand

Allows you to adjust the angle of the phone base.

adjustment

Directories

Provides access to call histories and directories.

button

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Understanding the Cisco IP Phone Models 7960 and 7940

? button Displays help on LCD screen for a phone button or

Settings button Provides access to phone settings such as contrast and

Speaker button Toggles the speaker on or off.

Mute button Toggles the mute on or off.

Headset button Toggles the headset on or off.

Volume button Increases or decreases volume for the handset, headset,

Services button Provides access to phone services (if available).

Chapter 1 An Overview of the Cisco IP Phone

function and provides status information about the current call.

ring sound, network configuration, and status information.

or speakerphone (depending upon which is currently active). Also controls the ringer volume (if on-hook), and the LCD contrast.

1-4

Messages button Provides access to a message system (if available).

Navigation button

Dial pad Works exactly like the dial pad on a traditional

Enables you to scroll through text and select features displayed on the LCD screen.

telephone.

Soft keys Enable you to engage any of the functions displayed on

the corresponding LCD tabs. Soft keys point to feature options displayed along the bottom of the LCD screen. Soft keys change depending on the status of the phone.

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Chapter 1 An Overview of the Cisco IP Phone

Understanding the Cisco IPPhone 7910

Understanding the Cisco IP Phone 7910

The Cisco IP Phone 7910 is designed primarily for common-use areas that require basic features, such as lobbies, break rooms, and hallways.

The Cisco IP Phone 7910 is available in two configurations:

• Cisco IP Phone 7910—includes a single 10-BaseT connection

• Cisco IP Phone 7910+SW—includes an optional internal 3-port switch that

allows a 100-Mbps connection

The main components of the Cisco IP Phone 7910 are illustrated in Figure 1-3 and defined in the table that follows.

Figure 1-3 Cisco IP Phone 7910 Features

3 4 5 7

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LINE HOLD TRANSFER SETTINGS

messages conf froward

speed 1 speed 2 redial

131516 14

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Understanding the Cisco IP Phone 7910

Chapter 1 An Overview of the Cisco IP Phone

1 Handset with

Functions like a traditional handset.

indicator light

2 LCD screen Displays features such as time, date, directory number,

caller ID, and line/call status.

3 Line button Opens a new line. 4 Hold button Puts a current call on hold or takes a call off hold. 5 Transfer button Transfers the current caller to a different phone number. 6 Settings button Adjust handset, speaker, and ringer volume, the ringer

type, and contrast on the LCD screen.

7 Footstand

Allows you to adjust the angle of the phone base.

adjustment

8 Messages

button

Programmable with Cisco CallManager to suit the needs of your company. See the “Modifying Phone Button

Templates” section on page 6-5 for additional

information. The default setting for this button allows you to access voice mail message.

9 Conference

button

Programmable with Cisco CallManager to suit the needs of your company. See the “Modifying Phone Button

Templates” section on page 6-5 for additional

information. The default setting for this button allows you to initiate a conference call.

10 Forward button Programmable with Cisco CallManager to suit the needs

of your company. See the “Modifying Phone Button

Templates” section on page 6-5 for additional

information. The default setting for this button allows you to redirect calls to another number.

11 Redial button Programmable with Cisco CallManager to suit the needs

of your company. See the “Modifying Phone Button

Templates” section on page 6-5 for additional

information. The default setting for this button allows you to dial the last number called.

12 Speaker button Toggles the speaker on or off.

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Chapter 1 An Overview of the Cisco IP Phone

What Networking Protocols Are Used?

13 Mute button Toggles the Mute on or off.

14 Volume button Increases or decreases the volume for the handset or

speaker. Also controls the ringer volume and the LCD contrast.

15 Speed dials Programmable with Cisco CallManager to suit the needs

of your company. See the “Modifying Phone Button

Templates” section on page 6-5 for additional

information. The default setting for this button allows you to quickly call a frequently dialed number.

16 Dialing pad Functions like a traditional telephone dialing pad.

What Networking Protocols Are Used?

Cisco IP Phones support several industry-standard and Cisco networking protocols required for voice communication. See Table 1 - 1 for an overview of the supported networking protocols.

Table 1-1 Supported Networking Protocols on the Cisco IP Phone

Networking Protocol Purpose Usage Notes

Bootstrap Protocol (BootP)

Cisco Discovery Protocol (CDP)

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BootP enables a network device such as the Cisco IP Phone to discover certain startup information, such as its IP address.

CDP is a device-discovery protocol that runs on all Cisco-manufactured equipment.

Using CDP, a device can advertise its existence to other devices and receive information about other devices in the network.

If you are using BootP to assign IP addresses to the Cisco IP Phone, this is displayed in the network configuration settings on the phone.

The Cisco IP Phone uses CDP to communicate information such as auxiliary VLAN ID, per port power management details, and Quality of Service (QoS) configuration information with the Cisco Catalyst switch.

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Chapter 1 An Overview of the Cisco IP Phone

What Networking Protocols Are Used?

Table 1-1 Supported Networking Protocols on the Cisco IP Phone (continued)

Networking Protocol Purpose Usage Notes

Dynamic Host Configuration Protocol (DHCP)

DHCP dynamically allocates and assigns an IP address to network devices.

DHCP enables you to connect the IP phone into the network and become operational without manually assigning an IP address or configuring additional required network parameters.

Internet Protocol (IP) IP is a messaging protocol that addresses

and sends packets across the network.

DHCP is enabled by default. If disabled, you must manually configure the IP address, subnet mask, gateway, and an TFTP server on each phone locally.

Cisco recommends that you use DHCP custom option 150. With this method, you configure the TFTP server IP address as the option value. For additional supported DCHP configurations, see the Cisco CallManager System Guide.

To communicate using IP, network devices must have an assigned IP address, subnet, and gateway.

Real-Time Transport (RTP)

Transmission Control Protocol (TCP)

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RTP is a standard for transporting real-time data, such as interactive voice and video over data networks.

TCP is a a connection-oriented transport protocol.

IP addresses, subnets, and gateways identifications are automatically assigned if you are using the Cisco IP Phone with Dynamic Host Configuration Protocol (DHCP). If you are not using DHCP, you must manually assign these properties to each phone locally.

Cisco IP Phones use the RTP protocol to send and receive real-time voice traffic from other phones and gateways.

Cisco IP Phones use TCP to connect to Cisco CallManager and to access XML services.

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What Features are Supported on the Cisco IP Phone?

Table 1-1 Supported Networking Protocols on the Cisco IP Phone (continued)

Networking Protocol Purpose Usage Notes

Trivial File Transfer Protocol (TFTP)

User Datagram Protocol (UDP)

TFTP allows you to transfer files over the network.

On the Cisco IP Phone, TFTP enables you to obtain a configuration file specific to the phone type.

UDP is a connectionless messaging protocol for delivery of data packets.

TFTP requires a TFTP server in your network, which can be automatically identified from the DHCP server. If more than one TFTP server is running in your network, you must manually assign a TFTP server to each phone locally.

Cisco IP Phones receive and process UDP messages.

What Features are Supported on the Cisco IP Phone?

The Cisco IP Phone functions much like a traditional analog phone, allowing you to place and receive telephone calls.

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In addition to these traditional telephony features, the Cisco IP Phone includes features that enable you to administer and monitor the phone as an IP networking device.

This section covers the following topics:

• Feature Overview, page 1-10

• Configuring Telephony Features Using Cisco CallManager Administration,

page 1-10

• Configuring Network Features Using the IP Phone, page 1-11

• Providing Users with Feature Information, page 1-11

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What Features are Supported on the Cisco IP Phone?

Feature Overview

Cisco IP Phones provide traditional telephony functionality, such as call forwarding and transferring, redialing, speed dialing, conference calling, and voice mail access. For an overview of all the supported telephony features and tips on configuring them, see the “Configuring Cisco IP Phones in

Cisco CallManager” section on page 6-2.

Because the Cisco IP Phones are connected to the rest of your IP network, they can interact with other services and devices to provide enhanced functionality. For example, you can integrate the Cisco IP Phones with the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for co-workers contact information directly from their IP phone. Or, you can use XML to enable users to access information such as weather, stocks, quote of the day or other Web-based information. For information about configuring these services, see the “Configuring Corporate Directories” section on page 6-8 and the

“Setting Up User Services” section on page 6-8.

Finally, because the Cisco IP Phone is a network device, you can obtain detailed status information from it directly. This information can assist you in troubleshooting any problems users might encounter when using their IP phones. See Chapter 7, “Troubleshooting the Cisco IP Phone” for tips on using this information.

Chapter 1 An Overview of the Cisco IP Phone

Configuring Telephony Features Using Cisco CallManager Administration

You can modify additional settings from the Cisco CallManager Administration application. Use this web-based application to set up phone registration criteria and calling search spaces, configure corporate directories and services, and modify phone button templates, among other tasks. See the “Configuring Cisco IP

Phones in Cisco CallManager” section on page 6-2 and the Cisco CallManager

Administration Guide for additional information.

If you are not familiar with the Cisco CallManager Administration application, use the context-sensitive help available within the application for guidance. You can access context-sensitive help by choosing Help > For this screen from the main menu bar.

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What Features are Supported on the Cisco IP Phone?

This guide provides partial instructions for procedures that involve Cisco CallManager Administration. These instructions are intended to point you to the appropriate window in the Cisco CallManager application and to provide some initial guidance.

For detailed information about using Cisco CallManager, refer to the Cisco CallManager documentation suite available at this location:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

Configuring Network Features Using the IP Phone

You can locally configure features such as DHCP, TFTP, and IP settings on the phone, itself. You can also obtain statistics about a current call or firmware versions on the phone.

For more information about configuring features and viewing statistics from the phone, see Chapter 5, “Configuring Network Settings on the Cisco IP Phone” and

Chapter 7, “Troubleshooting the Cisco IP Phone.”

Providing Users with Feature Information

If you are a system administrator, you are likely the primary source of information for Cisco IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco IP Phone documentation. Be sure to visit the Cisco IP Phone web site:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm.

From this site, you can view and order various user guides, including wallet cards. For complete ordering information, see the “Obtaining Documentation” section

on page -xii.

In addition to providing documentation, it is important to inform users of available Cisco IP Phone features—including those specific to your company or network—and how to access and customize those features, if appropriate.

For a summary of some of the key information that phone users need their system administrators to provide, see the “Providing Information to End Users” section

on page 6-9.

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Chapter 1 An Overview of the Cisco IP Phone

Understanding the Requirements for Installing and Configuring the Cisco IP Phone

To install and configure the Cisco IP Phone, you must configure some network settings, set up Cisco CallManager, and make changes locally on the phone.

Refer to Table 1 -2 for an overview of required procedures. For detailed information about these steps, refer to the referenced sources.

Table 1-2 Overview of Configuration Procedures for the Cisco IP Phone

Required Task Purpose For More Information

1. Gather the following information

about the phone:

–

Model

–

MAC address

–

Physical location of the phone

–

Cisco CallManager user to associate with the phone

–

Partition, calling search space, and location information, if used

–

Number of lines and associated directory numbers to assign to the phone

Required to configure Cisco CallManager to support the Cisco IP Phones.

See the following:

• “Adding Phones to the

Cisco CallManager Database” section on page 2-10

• “Configuring Cisco IP

Phones in Cisco CallManager” section on page 6-2

• Cisco CallManager

System Guide

• Cisco CallManager

Administration Guide.

–

Features to be added and configured to the phone

2. Configure routers, gateways, and

switches to handle voice communication.

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Establishes the infrastructure for the IP telephony network.

See the “Understanding

How the Cisco IP Phone Interacts with the Cisco Catalyst Family of Switches” section on page 2-2 and the

documentation included with these devices.

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Understanding the Requirements for Installing and Configuring the Cisco IP Phone

Table 1-2 Overview of Configuration Procedures for the Cisco IP Phone (continued)

Required Task Purpose For More Information

3. Add the phone to

Cisco CallManager.

4. Choose to auto-register phones,

add them to the Cisco CallManager database manually, or use Bulk Administration (BAT) to add many phones to the database simultaneously.

5. Choose to power through the

Cisco AC adapter or Cisco Catalyst switch.

6. Install the phone in the network. Adds the phone to the

7. Add a 7914 Expansion Module. Extends functionality to the

8. Configure network settings on the

Cisco IP Phone 7960.

Provides call processing in the IP telephony network.

Determines how the phone is added to Cisco CallManager and how the directory number is assigned.

Determines whether the phone receives power from an external power source over a power cord or from the in-line power source over the Ethernet cable.

network.

Cisco IP Phone 7960 by adding 14 line appearances and/or speed dial numbers.

Sets IP settings (if not using DHCP in the network) and assigns a TFTP server.

See the “Adding Phones to

the Cisco CallManager Database” section on page 2-10 and the

Cisco CallManager Administration Guide.

See the “Adding Phones to

the Cisco CallManager Database” section on page 2-10 and the

Cisco CallManager Administration Guide.

See the “Providing Power to

the Cisco IP Phone” section on page 2-7 or the

documentation included with the Cisco Catalyst switch.

See Chapter 3, “Installing

the Cisco IP Phone”.

See the “Adding the

Cisco IP Phone 7914 Expansion Module” section on page 4-1.

See the “Configuring IP

Settings” section on page 5-14 and the “Configuring TFTP Options” section on page 5-21.

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Understanding the Requirements for Installing and Configuring the Cisco IP Phone

Table 1-2 Overview of Configuration Procedures for the Cisco IP Phone (continued)

Required Task Purpose For More Information

9. Configure the phone features such

as call waiting, call forward, call park, and call pickup.

10. Modify button templates. Provides customized phone

11. Configure Cisco IP phone

services.

12. Configure corporate directories. Integrates with a LDAP3

13. Add users to Cisco CallManager. Associates a user with a

14. Provide information to end users

about how to user their phone and how to configure their phone options.

Provides enhanced telephony functionality.

buttons.

Allows users to quickly access information such as weather, stocks, quote of the day or any Web-based information using extensible markup language (XML).

standard directory, enabling users to search through a corporate directory.

phone, enabling access to the User Options web-based application where users set up features such as call forwarding and speed dial, and subscribe to services.

Ensures users have adequate information to successfully use their Cisco IP Phone.

See the “Configuring Cisco

IP Phones in Cisco CallManager” section on page 6-2 and the

Cisco CallManager Administration Guide.

See the “Modifying Phone

Button Templates” section on page 6-5.

See the “Setting Up User

Services” section on page 6-8 or the

Cisco CallManager Administration Guide.

See the “Configuring

Corporate Directories” section on page 6-8 or the

Cisco CallManager Administration Guide.

See Chapter 6, “Configuring

Cisco IP Phones, Users, and Features in Cisco CallManager” and the

Cisco CallManager Administration Guide or

context-sensitive help.

See the “Setting Up User

Services” section on page 6-8.

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CHAPTER

Preparing to Install the Cisco IP Phone on Your Network

Cisco IP Phones enable you to communicate using voice over a data network. To do this, the IP Phones depend upon and interact with several other key Cisco IP Telephony components, including Cisco CallManager.

These sections provide you with an important overview of the interaction between Cisco IP Phones and other key components of the Voice over IP (VoIP) network:

• Understanding Interactions with Other Cisco IP Telephony Products,

page 2-1

• Understanding the Phone Startup Process, page 2-3

• Guidelines for Configuring Ports on Cisco IP Phones, page 2-6

• Adding Phones to the Cisco CallManager Database, page 2-10

• Configuring the Cisco IP Phone 7960 to Support the

7914 Expansion Module, page 2-15

Understanding Interactions with Other Cisco IP Telephony Products

To function in the IP telephony network, the Cisco IP Phone must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco IP Phone with a Cisco CallManager system in order to send and receive calls.

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Understanding Interactions with Other Cisco IP Telephony Products

This section covers the following topics:

• Understanding How the Cisco IP Phone Interacts with Cisco CallManager,

page 2-2

• Understanding How the Cisco IP Phone Interacts with the Cisco Catalyst

Family of Switches, page 2-2

Understanding How the Cisco IP Phone Interacts with Cisco CallManager

Cisco CallManager is an open and industry-standard call processing system. Cisco CallManager software runs on a Windows 2000 server and sets up and tears down calls between phones, integrating traditional PBX functionality with the corporate IP network. Cisco CallManager manages the components of the IP telephony system—the phones, access gateways, and the resources necessary for such features as call conferencing and route planning.

For information about configuring Cisco CallManager to work with the IP devices described in this chapter, refer to the Cisco CallManager Administration Guide and the Cisco CallManager System Guide.

Understanding How the Cisco IP Phone Interacts with the Cisco Catalyst Family of Switches

Cisco IP Phones have an internal Ethernet switch, enabling them to switch incoming traffic to the phone, the access port, or to the network port (see the

“Connecting to the Network” section on page 2-6 for details).

If a computer is connected to the access port, data packets traveling to and from the computer, and to and from the phone, share the same physical link to the switch and the same port on the switch.

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This shared physical link has the following implications for the VLAN configuration on the network:

• The current VLANs might be configured on an IP subnet basis. However,

additional IP addresses might not be available to assign the phone to the same subnet as other devices connected to the same port.

• Data traffic present on the VLAN supporting phones might reduce the quality

of Voice-over-IP traffic.

You can resolve these issues by isolating the voice traffic onto a separate VLAN on each of the ports connected to a phone. The switch port configured for connecting a phone would have separate VLANs configured for carrying:

• Voice traffic to and from the IP phone (auxiliary VLAN)

• Data traffic to and from the PC connected to the switch through the access

port of the IP phone (native VLAN)

Isolating the phones on a separate, auxiliary VLAN increases the quality of the voice traffic and allows a large number of phones to be added to an existing network where there are not enough IP addresses.

For more information, refer to the documentation included with the Cisco Catalyst switch.

Understanding the Phone Startup Process

Note The Cisco IP Phone 7910 does not have an access port. If you require an access

port on this phone model, use the Cisco IP Phone 7910+SW instead.

Understanding the Phone Startup Process

When connecting to the VoIP network, the Cisco IP Phone goes through a standard startup process comprised of seven steps. Some of these steps might not occur, depending on the configuration of your specific network.

Each of these steps is described in the sections that follow:

• Obtaining Power from the Switch, page 2-4

• Loading the Stored Phone Image, page 2-4

• Configuring VLAN, page 2-4

• Obtaining an IP Address, page 2-4

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Understanding the Phone Startup Process

• Accessing TFTP Server, page 2-5

• Requesting the Configuration File, page 2-5

• Contacting Cisco CallManager, page 2-5

Obtaining Power from the Switch

You can connect the Cisco IP Phone to a Cisco Catalyst switch with one of the modules that provides power to the phone (WS-X6348-RJ45V). See the

“Providing Power to the Cisco IP Phone” section on page 2-7 for details.

If you use this optional configuration, the phone receives phantom power and powers up when you connect the Cisco IP Phone to the switch. The phone then sends Cisco Discovery Protocol (CDP) notifications to the switch indicating it is ready to receive CDP packets and indicating the power requirement for the phone. The switch allocates power and sends it over the network cable.

Loading the Stored Phone Image

The Cisco IP Phone has non-volatile Flash memory in which it stores firmware images and user-defined preferences. At startup, the phone runs a bootstrap loader that loads a phone image stored in Flash memory. Using this image, the phone initializes its software and hardware.

Configuring VLAN

If the Cisco IP Phone is connected to a Cisco Catalyst switch, the switch next informs the phone of the voice VLAN defined on the switch. The phone needs to know its VLAN membership before it can proceed with the Dynamic Host Configuration Protocol (DHCP) request for an IP address.

Obtaining an IP Address

If the Cisco IP Phone is using DHCP to obtain an IP address, the phone queries the DHCP server to obtain one. If you are not using DHCP in your network, you must assign static IP addresses to each phone locally.

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Accessing TFTP Server

In addition to assigning an IP address, the DHCP server also directs the Cisco IP Phone to a TFTP Server. If the phone has a statically defined IP address, you must configure the TFTP server locally on the phone; the phone then goes to the TFTP server directly.

Requesting the Configuration File

The TFTP server has configuration files (.cnf file format) for telephony devices, which define parameters for connecting to Cisco CallManager. In general, any time you make a change in Cisco CallManager that requires the phone (device) to be reset, a change has been made to the phone's configuration file.

If a phone has an XML-compatible load, it requests a .XMLDefault.cnf.xml format configuration file; otherwise, it requests a .cnf file.

If you have enabled auto-registration in Cisco CallManager, the phones access a default configuration file (sepdefault.cnf.xml) from the TFTP server. If you have manually entered the phones into the Cisco CallManager database, the phone accesses a .cnf.xml file corresponding to its device name.

The .cnf.xml file also contains the information telling the phone which image load it should be running. If this image load differs from the one currently loaded on the phone, the phone contacts the TFTP server to request the new image file, which is stored as a .bin file.

Understanding the Phone Startup Process

Contacting Cisco CallManager

The configuration file defines how the Cisco IP Phone communicates with Cisco CallManager. After obtaining the file from the TFTP server, the phone next attempts to make a TCP connection to the highest priority Cisco CallManager on the list.

If the phone was manually added to the database, Cisco CallManager identifies the phone. If the phone was not manually added to the database and auto-registration is enabled in Cisco CallManager, the phone attempts to auto-register itself in the Cisco CallManager database.

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Guidelines for Configuring Ports on Cisco IP Phones

Cisco CallManager informs devices using .cnf format configuration files of their load ID. Devices using .xml format configuration files receive the load ID in the configuration file.

Guidelines for Configuring Ports on Cisco IP Phones

Cisco IP Phones include ports for connecting the phones to the network, for providing power to the phones, and for adding headsets to the phones. These sections provide tips for configuring these ports:

• Connecting to the Network, page 2-6

• Providing Power to the Cisco IP Phone, page 2-7

• Configuring the Handset, Headset, and Speakerphone, page 2-8

Connecting to the Network

The Cisco IP Phones have two RJ-45 ports labelled “network” and “access.” Each supports 10/100 Mbps half- or full-duplex connections to external devices. You can use either Category 3 or 5 cabling for 10-Mbps connections, but you must use Category 5 for 100 Mbps connections. On both the network port and access port, use full-duplex mode to avoid collisions.

Note The Cisco IP Phone 7910 does not have an access port. If you require an access

port on this phone model, use the Cisco IP Phone 7910+SW instead.

Refer to Figure 3-1 and Figure 3-2 to see the connection ports available on the back of the Cisco IP Phone models 7960/7940 and 7910.

Using the Network Port

Use the network port to connect the phone to the network. You must use a straight-through cable on this port. The phone can also obtain inline power from the Cisco Catalyst switch over this connection. See the “Providing Power to the

Cisco IP Phone” section on page 2-7 for details.

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Guidelines for Configuring Ports on Cisco IP Phones

Using the Access Port

Use the access port to connect a network device, such as a computer, to the phone. You must use a straight-through cable on this port.

Providing Power to the Cisco IP Phone

You can power a Cisco IP Phone from an external power supply, from a switch port, or from a power source between the phone and the switch.

The Cisco IP Phone can be powered by the following sources:

• External power source—optional Cisco AC adapter and power cord for

connecting to a standard wall receptacle.

• WS-X6348-RJ45V 10/100 switching module—inline power provider to the

Cisco IP Phone when connected to a Catalyst 6000 family 10/100BaseTX switching module.

This module sends power on pins 1 & 2 and 3 & 6, which are also used to transmit Ethernet signals. Before the switch sends power, it tests for the presence of a Cisco IP Phone, avoiding damage to other Ethernet devices.

• WS-PWR-PANEL—power patch panel that allows the Cisco IP Phone to be

Power Source Design

The phone and switch automatically determine which power source the phone uses. If the power has to be switched to a different source, the phone user will experience different results based on which power source is being used by the phone.

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Note Only the network port supports inline power from the Cisco

Catalyst switches.

connected to existing Catalyst 4000, 5000, and 6000 family 10/100BaseTX switching modules.

This module sends power on pins 4, 5, 7, & 8, which are not used for Ethernet signaling. Like the inline power, the power patch panel also attempts to verify that the attached device is a Cisco IP Phone before providing power.

2-7

Guidelines for Configuring Ports on Cisco IP Phones

Use the following information to choose a power source for the phone:

• If you plug a phone into the optional power supply before plugging it into the

network, the phone is powered by the power supply.

• If you then unplug the phone from the power supply, the phone resets. If the

switch port is configured for 10/100 Mbps, the switch recognizes the loss of power and brings the phone back up.

• If the switch port is configured for 10 Mbps only, then you must unplug the

network connection and plug it back into the phone for the switch to recognize the phone’s loss of power.

• If, however, you plugged the network connection into the phone before you

plugged in the power cord, the phone receives power through the switch, and unplugging the power cord will not bring down the phone. If the switch reboots, the phone will then be powered by the power cord.

Redundancy Feature

For redundancy, you can use the Cisco AC adapter even if you are using inline power from the Cisco Catalyst switches. The Cisco IP Phone can share the power load being used from the inline power and external power source. If either the inline power or the external power goes down, the phone can switch entirely to the other power source.

Chapter 2 Preparing to Install the Cisco IP Phone on Your Network

To use this redundancy feature:

1. Set the inline power mode to auto on the Cisco Catalyst switch.

2. Connect the unpowered Cisco IP Phone to the network.

3. Connect the external power supply to the phone after the phone powers up.

Configuring the Handset, Headset, and Speakerphone

Cisco IP Phones enable you to connect a headset to them or use the built-in speakerphone to make calls rather than the standard handset. These sections provide you with additional information about configuring these options:

• Connecting a Handset to a Cisco IP Phone, page 2-9

• Connecting a Headset to a Cisco IP Phone, page 2-9

• Disabling the Speakerphone Feature, page 2-10

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Connecting a Handset to a Cisco IP Phone

All Cisco IP Phones include a handset designed especially for use with a Cisco IP Phone. These handsets are interchangeable among Cisco IP Phone models. The handsets include a light strip used to indicate voice mail messages.

To place and answer calls using a handset, plug the included handset into the back of the phone base (see the “Connecting the Cisco IP Phone to the Network”

section on page 3-4 for details) and pick up the handset.

Connecting a Headset to a Cisco IP Phone

You can use a headset with any Cisco IP Phone. These sections help you determine the headset supported by a particular Cisco IP Phone:

• Using a Headset with a Cisco IP Phone Model 7960 or 7940, page 2-9

• Using a Headset with a Cisco IP Phone 7910, page 2-10

Using a Headset with a Cisco IP Phone Model 7960 or 7940

Guidelines for Configuring Ports on Cisco IP Phones

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To place and answer calls using a headset, plug an approved headset into the back of the phone base (see the “Connecting the Cisco IP Phone to the Network”

section on page 3-4 for details) and press the Headset button on the front of your

phone.

You can use the headset in conjunction with all of the features on your Cisco IP Phone, including the Volume and Mute buttons. Use these buttons to adjust the ear piece volume and to mute the speech path from the headset microphone.

The Cisco IP Phone models 7960 and 7940 support four- or six-wire headset jacks. For information on the exact models supported, see the following URLs:

• http://cisco.getheadsets.com

• http://vxicorp.com/cisco

To disable the headset on these models, choose Device > Phone from the Cisco CallManager Administration application and locate the phone you want to modify. Check the Disable Speakerphone and Headset check box to disable the speakerphone for the phone you have selected.

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Adding Phones to the Cisco CallManager Database

Using a Headset with a Cisco IP Phone 7910

The Cisco IP Phone 7910 does not have a separate headset jack. However, you can use a headset in place of the handset. You can use industry-standard headsets, such as Plantronics M-12 amplified headsets or other headsets that provide switch capability between the headset and handset.

Disabling the Speakerphone Feature

By default, the speakerphone is enabled on Cisco IP Phones. However, you can disable it on Cisco IP Phone models 7960 and 7940.

To disable the speakerphone on these models, choose Device > Phone from the Cisco CallManager Administration application and locate the phone you want to modify. Check the Disable Speakerphone check box to disable the speakerphone for the phone you have selected.

Adding Phones to the Cisco CallManager Database

2-10

Before installing any Cisco IP phones, you must make decisions about how you want the phones to be added to the Cisco CallManager database. Because Cisco CallManager handles call processing in the network, this is a critical step.

You can add phones to the Cisco CallManager database automatically using auto-registration, manually using the Cisco CallManager Administration application, or in groups with the Bulk Administration Tool (BAT).

Once you add a Cisco IP phone using the Cisco CallManager Administration application, the Phone Configuration Window in the application displays the device name, registration status, and the IP address of the Cisco CallManager to which the device is registered.

This section covers the following topics:

• Using Auto-Registration, page 2-11

• Adding Phones Manually, page 2-12

• Using the Bulk Administration Tool, page 2-15

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Tip To get help using the Cisco CallManager application, access context-sensitive

help by choosing Help > For this screen from the main menu bar. For complete instructions and conceptual information, refer to the

Cisco CallManager Administration Guide and the Cisco CallManager System Guide.

Using Auto-Registration

Use auto-registration if you want Cisco CallManager to assign directory numbers automatically to new phones as they connect to the IP telephony network. Once a phone has auto-registered, you can move it to a new location and assign it to a different device pool without affecting its directory number.

With auto-registration enabled, Cisco CallManager begins the automatic startup process to obtain a directory number as soon as you connect the Cisco IP Phone to the network. During auto-registration, Cisco CallManager automatically assigns the next available sequential directory number to the phone.

Adding Phones to the Cisco CallManager Database

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Use auto-registration to quickly get all phones into the Cisco CallManager database. You can then modify any settings, such as the directory numbers, from Cisco CallManager. If you do not use auto-registration, you must manually add phones to the Cisco CallManager database or use the Bulk Administration Tool (BAT).

Use the following procedure as a starting point to enable auto-registration using the Cisco CallManager Administration application. For additional information, access context-sensitive help from the application or refer to Cisco CallManager documentation.

Procedure

Step 1 Log in to the Cisco CallManager Administration application.

Step 2 From the menu bar, choose System > Cisco CallManager.

The Cisco CallManager Configuration window appears.

Step 3 Verify that the “Auto-registration disabled on this Cisco CallManager” setting is

not checked. Cisco CallManager disables the auto-registration by default to prevent unauthorized connections to the network.

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Adding Phones to the Cisco CallManager Database

Step 4 To modify phone settings, choose Device > Phone. Use the Find and List Phones

window to enter search criteria for each phone.

Step 5 Install the phone by following the instructions in Chapter 3, “Installing the

Cisco IP Phone.”

Step 6 To configure additional phone features, see the “Configuring Cisco IP Phones in

Cisco CallManager” section on page 6-2 for details.

Adding Phones Manually

If you want to assign specific directory numbers to a specific Cisco IP Phone without using auto-registration, you can manually add each phone to the Cisco CallManager database or use the Bulk Administration Tool (BAT).

If you want to add phones manually, and are not using Dynamic Host Configuration Protocol (DHCP) in your network, then you must configure the IP settings and Trivial File Transfer Protocol (TFTP) server locally on each phone.

Chapter 2 Preparing to Install the Cisco IP Phone on Your Network

Alternatively, if you use DHCP, but want to manually set the TFTP server, then allow the phone to start up, using DHCP, before re-assigning the TFTP server.

Refer to these topics for more information:

• Adding Phones Manually Using DHCP, page 2-12

• Assigning Static IP Addresses, page 2-13

Adding Phones Manually Using DHCP

If you are using DHCP in your network, but you are not using auto-registration, you can manually add a phone to the Cisco CallManager database. If you are using DHCP, you do not need to assign IP addresses or TFTP servers.

Use the following procedure as a starting point to add phones manually using the Cisco CallManager Administration application.

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Procedure

Step 1 Log in to the Cisco CallManager Administration application.

Step 2 From the menu bar, choose Device > Add a New Device.

The Add a New Device window appears.

Step 3 Select Phone from the Device Type drop-down menu and click Next.

The Add a New Phone window appears.

Step 4 Select a phone type from the drop-down menu and click Next.

The Phone Configuration window appears. The fields displayed in this window depend upon the phone type selected.

Step 5 In the Phone Configuration window, you must enter information in the following

three fields:

• MAC Address

• Device Pool

• Phone Button Template

Adding Phones to the Cisco CallManager Database

Step 6 Click Insert.

The Cisco CallManager Administration application asks if you want to assign a directory number.

Step 7 To configure additional phone features, see the “Configuring Cisco IP Phones in

Cisco CallManager” section on page 6-2 for details.

For additional information, access context-sensitive help from the application or refer to Cisco CallManager documentation.

Assigning Static IP Addresses

If you do not use DHCP in your network, you must assign static IP addresses to each phone. You must configure each phone locally.

Use the following procedure as a starting point to add phones manually using the Cisco CallManager Administration application.

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Adding Phones to the Cisco CallManager Database

Procedure

Step 1 Log in to the Cisco CallManager Administration application.

Step 2 From the menu bar, choose Device > Add a New Device.

The Add a New Device window appears.

Step 3 Select Phone from the Device Type drop-down menu and click Next.

The Add a New Phone window appears.

Step 4 Select a phone type from the drop-down menu and click Next.

The Phone Configuration window appears. The fields displayed in this window depend upon the phone type selected.

Step 5 In the Phone Configuration window, you must enter information in the following

three fields:

• MAC Address

• Device Pool

• Phone Button Template

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Step 6 Click Insert.

The Cisco CallManager Administration application asks if you want to assign a directory number.

Step 7 Enter the required fields.

Step 8 Install the phone by following the instructions in the Chapter 3, “Installing the

Cisco IP Phone.”

Step 9 Configure the IP settings by following the instructions in the “Configuring IP

Settings” section on page 5-14.

Step 10 Configure the TFTP server by following the instructions in the “Configuring

TFTP Options” section on page 5-21.

Step 11 To configure additional phone features, see the “Configuring Cisco IP Phones in

Cisco CallManager” section on page 6-2 for details.

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Configuring the Cisco IP Phone 7960 to Support the 7914 Expansion Module

Using the Bulk Administration Tool

The Cisco Bulk Administration Tool (BAT) is a plug-in application for Cisco CallManager that enables system administrators to perform batch operations, including registration, on large numbers of Cisco IP Phones.

Refer to the Bulk Administration Tool Guide for Cisco CallManager for information about using BAT in your network.

Configuring the Cisco IP Phone 7960 to Support the 7914 Expansion Module

The Cisco IP Phone 7914 Expansion Module attaches to a Cisco IP Phone 7960 to extend the number or line appearances and/or speed dial buttons.

Before the 7914 Expansion Module can be used, you must access the Cisco CallManager Administration application. Use the application to perform the tasks detailed in the following sections:

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Follow these steps to configure the Cisco IP Phone 7960 to support the 7914 Expansion Module.

Before You Begin

You might also want to customize the button templates for the 7914 Expansion Module. See the “Modifying Phone Button Templates” section

on page 6-5 for details.

Procedure

Step 1 Log in to the Cisco CallManager Administration application.

The Cisco CallManager Administration page appears.

Step 2 From the menu, choose Device > Phone.

The Find and List Phone page appears. You can search for one or more phones that you want to configure for the 7914 Expansion Module.

Step 3 Select and enter your search criteria and click Find.

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Configuring the Cisco IP Phone 7960 to Support the 7914 Expansion Module

The Find and List Phone page re-displays showing a list of the phones matching your search criteria.

Step 4 Click on the IP Phone that you want to configure for the 7914 Expansion Module.

The Phone Configuration page appears.

Step 5 Scroll down to the Phone Button and Expansion Module Template Information

section of the page.

Step 6 To add support for one Expansion Module, in the Expansion Module 1 field,

select Default 7914.

To add support for a second Expansion Module, in the Expansion Module 2 field, select Default 7914.

In the Firmware Load Information section of the page, there are two fields for specifying the firmware load for Expansion Modules 1 and 2. You can leave these fields blank to use the default firmware load.

Step 7 Scroll back to the top of the page and click Update.

A message displays asking you to reset the phone for the changes to take effect. Click OK.

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Step 8 Click Reset Phone for the changes to take effect.

Note Make sure you tell your users how to access their IP Phone User Options

application Web pages so that they can subscribe to the Speed Dial Service and set up the speed dial buttons on their Expansion Modules. See the “Providing

Information to End Users” section on page 6-9 for more details.

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Installing the Cisco IP Phone

These topics help you install the Cisco IP Phone on an IP telephony network:

• Before You Begin, page 3-1

• Connecting the Cisco IP Phone to the Network, page 3-4

• Adjusting Placement of the Cisco IP Phone, page 3-7

• Verifying the Phone Startup Process, page 3-9

• Configuring Startup Network Settings, page 3-10

Note For each Cisco IP phone that you install in your network, you must first make

some critical decisions about how to configure the phone in your network. You can then safely install the phone and verify its functionality. For information on preparing to install, see Chapter 2, “Preparing to Install the Cisco IP Phone on

Your Network.”.

Before You Begin

Before installing a Cisco IP Phone, verify that your network meets the requirements and that Cisco CallManager is properly configured. Most importantly, review the safety precautions. See the “Safety” section on page 3-3 for more details.

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Before You Begin

Before installing the Cisco IP Phone, review the requirements in these sections:

• Network Requirements, page 3-2

• Cisco CallManager Configuration, page 3-2

• Safety, page 3-3

Network Requirements

For the Cisco IP Phone to successfully operate as a Cisco IP Phone endpoint in your network, your network must meet the following requirements:

• Working VoIP Network

–

Voice over IP (VoIP) configured on your Cisco routers and gateways

–

Cisco CallManager Release 3.0 or higher installed in your network and configured to handle call processing

• IP network that supports DHCP or manual assignment of IP address, gateway,

and subnet mask

Chapter 3 Installing the Cisco IP Phone

Cisco CallManager Configuration

The Cisco IP Phone requires Cisco CallManager to handle call processing. Refer to the Cisco CallManager Administration Guide or context-sensitive help in the Cisco CallManager application to ensure that Cisco CallManager is set up properly to manage the phone and to properly route and process calls.

If you plan to use auto-registration, verify that it is enabled and properly configured in Cisco CallManager before connecting any Cisco IP Phone to the network. See the “Using Auto-Registration” section on page 2-11 for details.

In Cisco CallManager, you can add users to the database and associate them with specific phones. By doing this, users gain access to web pages that allow them to configure phone options such as call forwarding, speed dialing, and voice mail. See the “Adding Users to Cisco CallManager” section on page 6-5 for details.

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Safety

Review the following warnings before installing the Cisco IP Phone.

Before You Begin

Warning

Read the installation instructions before you connect the system to its power source.

Only trained and qualified personnel should be allowed to install, replace, or service this equipment.

Ultimate disposal of this product should be handled according to all national laws and regulations.

Do not work on the system or connect or disconnect cables during periods of lightning activity.

To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables.

The following warning applies when you use an external power supply.

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Warning

This product relies on the building's installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15 A U.S. (240 VAC, 10 A international) is used on the phase conductors (all current-carrying conductors).

The device is designed to work with TN power systems.

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Connecting the Cisco IP Phone to the Network

Chapter 3 Installing the Cisco IP Phone

Warning

The plug-socket combination must be accessible at all times because it serves as the main disconnecting device.

Connecting the Cisco IP Phone to the Network

You must connect the Cisco IP Phone to the network and to a power source before using it. Refer to Figure 3-1 and Figure 3-2 for graphical overviews of the procedures that follow.

To install a Cisco IP Phone, perform these steps.

Procedure

Step 1 Connect a Category 3 or 5 straight-through Ethernet cable from the switch to the

network port on the phone.

See the “Connecting to the Network” section on page 2-6 for guidelines. Each Cisco IP Phone ships with one Ethernet cable in the box.

Step 2 Connect the handset and headset to their respective ports.

See the “Connecting a Headset to a Cisco IP Phone” section on page 2-9 for supported headsets.

Step 3 Connect a Category 3 or 5 straight-through Ethernet cable from another network

device, such as a desktop computer, to the access port on the phone (optional).

See the “Connecting to the Network” section on page 2-6 for guidelines.

3-4

Note This option is not available on all Cisco IP Phone 7910 models. There are

two versions of this phone and their only distinction is whether the access port is present. The Cisco IP Phone 7910+SW has an access port, and the Cisco IP Phone 7910 does not.

Step 4 Connect the power plug to the Cisco AC Adapter port (optional).

See the “Providing Power to the Cisco IP Phone” section on page 2-7.

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Figure 3-1 Cisco IP Phone Models 7960 and 7940 Cable Connections

Connecting the Cisco IP Phone to the Network

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RS232

DC48V

10/100 SW 10/100 PC

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1 AC adapter port (DC48V) 5 Access port (10/100 PC) 2 Power supply with AC adapter port plug 6 Handset port 3 Power cable with wall socket plug 7 Headset port 4 Network port (10/100 SW)

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Connecting the Cisco IP Phone to the Network

Figure 3-2 Cisco IP Phone Model 7910 Cable Connections

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RS232

DC48V

10/100 SW 10/100 PC

1 AC adapter port (DC48V) 4 Network port (10/100 SW) 2 Power supply with AC adapter port plug 5 Access port (10/100 PC) 3 Power cable with wall socket plug 6 Handset port

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Adjusting Placement of the Cisco IP Phone

The Cisco IP Phone includes an adjustable footstand. When placing the phone on a desktop surface, you can adjust the tilt height to several different angles in 7.5 degree increments from flat to 60 degrees. You can also mount the phone to the wall using the footstand or using the optional locking accessory.

Adjusting Cisco IP Phone Placement on the Desktop

Adjust the footstand to the height that provides optimum viewing of the LCD screen.

Procedure

Step 1 Push in the footstand adjustment knob.

Step 2 Adjust the footstand to desired height.

Mounting the Phone to the Wall

You can mount the Cisco IP Phone on the wall using the footstand as a mounting bracket, or you can use special brackets available in a Cisco IP Phone wall mount kit. (A wall mount kit must be ordered separately from the phone.) If you attach the Cisco IP Phone to a wall using the standard footstand and not the wall mount kit, you need to supply the following tools and parts:

• Screwdriver

• Screws to secure the Cisco IP phone to the wall

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Adjusting Placement of the Cisco IP Phone

Use the following procedure to mount the phone on the wall using the standard footstand. Refer to Figure 3-3 for a graphical overview of these procedures.

Before You Begin

To ensure that the handset attaches securely to a wall-mounted phone, remove the handset wall hook from the handset rest, rotate the hook 180 degrees, and reinsert the hook. Turning the hook exposes a lip on which the handset catches when the phone is vertical. For an illustrated procedure, see Installing the Wall Mount Kit for the Cisco IP Phone.

Procedure

Step 1 Push in the footstand adjustment knob.

Step 2 Adjust the footstand so it is flat against the back of the phone.

Step 3 Modify the handset rest so that the handset remains on the ear-piece rest when the

phone is vertically placed.

a. Remove the handset from the ear-piece rest.

b. Locate the tab (handset wall hook) at the base of the ear-piece rest.

c. Slide this tab out, rotate it 180 degrees (left to right), and reinsert it.

Chapter 3 Installing the Cisco IP Phone

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d. Place the handset on the ear-piece rest.

Step 4 Insert two screws into a wall stud, matching them to the two screw holes on the

back of the footstand.

The keyholes fit standard phone jack mounts.

Step 5 Hang the phone on the wall.

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Figure 3-3 Parts Used in Wall Mounting the Cisco IP Phone

Verifying the Phone Startup Process

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1 Footstand adjustment knob—Raises and lowers adjustment plate 2 Wall mounting screw holes 3 Adjustment plate—Raises and lowers phone vertically

Verifying the Phone Startup Process

After the Cisco IP Phone has power connected to it, the phone begins its startup process by cycling through these steps:

1. These buttons flash on and off in sequence:

–

Headset (on Cisco IP Phone models 7960 and 7940 only)

–

Mute

–

Speaker

2. The LCD screen displays the Cisco Systems, Inc., copyright screen.

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Configuring Startup Network Settings

3. These messages display as phone starts up:

–

4. The main LCD screen displays:

–

If the phone successfully passes through these stages, it has started up properly. Otherwise, refer to the “Resolving Startup Problems” section on page 7-15.

Chapter 3 Installing the Cisco IP Phone

Configuring VLAN

Configuring IP

Configuring CM List

Connecting

Registering

Requesting Template

The date and time

Primary directory number

Soft keys (on Cisco IP Phone models 7960 and 7940 only)

Configuring Startup Network Settings

If you are not using DHCP in your network, you must configure these network settings on the Cisco IP Phone after installing the phone on the network:

• IP address

• IP subnet mask

• Default gateway IP address

• Domain name

• DNS server IP address

• TFTP server IP address

Collect this information and follow the procedures defined in Chapter 5,

“Configuring Network Settings on the Cisco IP Phone.”

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CHAPTER

Adding the Cisco IP Phone 7914 Expansion Module

The Cisco IP Phone 7914 Expansion Module attaches to the Cisco IP Phone 7960 and extends its functionality by adding 14 line appearances and/or speed dial numbers per module. One or two Expansion Modules can be attached to your IP Phone. One Expansion Module provides a total of 20 line and/or speed dial numbers. Two Expansion Modules provide a total of 34 line and/or speed dial buttons, as shown in Figure 4-1.

Figure 4-1 Cisco IP Phone 7960 with Two Expansion Modules

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Chapter 4 Adding the Cisco IP Phone 7914 Expansion Module

Installing the 7914 Expansion Module

These sections describe how to install the Expansion Module:

• Before You Begin, page 4-2

• Connecting the 7914 Expansion Module, page 4-4

• Start Up Sequence, page 4-14

Before You Begin

Before you begin the installation of the Cisco 7914 Expansion Module, read all of the following topics in this section:

• Package List, page 4-2

• Footstand Kits, page 4-2

• Additional Equipment, page 4-3

• Safety Notices, page 4-3

Package List

Footstand Kits

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Make sure that you have received all of the following parts in your package:

• One Cisco IP Phone 7914 Expansion Module

• One RS 232 cable

• One Quick Start Guide

• One Warranty Card

In addition to the package list items, you will also need a Footstand Kit (separate orderable item). If you are attaching one 7914 Expansion Module, you need to have the single Footstand Kit. If you are attaching two 7914 Expansion Modules, you need to have the double Footstand Kit.

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Each Footstand Kit contains:

• One support bar (single with one thumb screw, or double with two thumb

screws)

• One footstand

Additional Equipment

You will need to have the following additional equipment.

• Small flat head screwdriver—for use during the installation

• Power supply unit—depending on how many Expansion Modules you are

installing and how your Cisco IP Phone 7960 is powered, you will require power supply unit(s) as follows:

Installing the 7914 Expansion Module

Power over the Ethernet to your Cisco IP Phone 7960

Local power to your Cisco IP Phone 7960

With one or two Expansion Modules, you need a power supply unit (separate orderable item).

With one Expansion Module, no power supply unit needed.

With two Expansion Modules, you need a power supply unit (separate orderable item).

Note Use of a non-Cisco certified power supply unit may not work and will void the

7914 Expansion Module product warranty.

Safety Notices

These are the safety considerations for using the 7914 Expansion Module. Read these notices before you install or use the 7914 Expansion Module.

Warning

Read the installation instructions before you connect the system to its power source.

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Installing the 7914 Expansion Module

Chapter 4 Adding the Cisco IP Phone 7914 Expansion Module

Warning

Ultimate disposal of this product should be handled according to all national laws and regulations.

Do not work on the system or connect or disconnect cables during periods of lightning activity.

To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables.

The following warnings apply when you use the external power supply with the 7914 Expansion Module:

This product relies on the building's installation for short-circuit (over current) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors).

Warning

The device is designed to work with TN power systems.

Connecting the 7914 Expansion Module

To connect the 7914 Expansion Module, you need to perform the following procedures. Each procedure corresponds to a section that contains detailed instructions and illustrations:

• Removing the Footstand from the Cisco IP Phone 7960, page 4-5

• Connecting the Support Bar to the Cisco IP Phone 7960, page 4-6

• Connecting the 7914 Expansion Module to the Support Bar, page 4-7

• Connecting the RS 232 Cable, page 4-9

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• Connecting the Power Supply, page 4-11

• Connecting the Footstand, page 4-12

Note To ensure a successful installation of the 7914 Expansion Module, make sure you

have read the entire “Before You Begin” section on page 4-2.

Removing the Footstand from the Cisco IP Phone 7960

To remove the footstand from the IP Phone 7960 to which you are attaching the 7914 Expansion Module, follow these steps.

Procedure

Step 1 Unplug the Cisco IP Phone 7960 network and power connections.

Step 2 Unplug the handset, and headset (if one is attached to the phone).

Step 3 Turn the Cisco IP Phone 7960 over and lay it on a protected flat surface to prevent

it from being scratched.

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Step 4 On the footstand, locate the two foot pins.

Step 5 Using a flat head screwdriver, carefully push away from your body on one of the

foot pins to release it. Then carefully push away from your body on the other foot pin to release it. Push the pins as illustrated in Figure 4-2.

Note You may have to lift and hold the IP Phone to support it when pushing the

foot pins.

Step 6 Lift off the footstand and store it separately.

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Installing the 7914 Expansion Module

Figure 4-2 Foot Pins on the Cisco IP Phone 7960

Connecting the Support Bar to the Cisco IP Phone 7960

63147

4-6

To connect the support bar to the Cisco IP Phone 7960, follow these steps.

Procedure

Step 1 Position the support bar on the back of the IP Phone so that it fits flush with the

phone.

Step 2 Locate the two connector pins, as illustrated in Figure 4-3.

Step 3 Using a flat head screwdriver, carefully push each of the connector pins so that

the support bar is firmly fastened to the IP Phone.

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Installing the 7914 Expansion Module

Figure 4-3 Connector Pins on the Support Bar

Connecting the 7914 Expansion Module to the Support Bar

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To connect the Expansion Module to the support bar, follow these steps.

Procedure

Step 1 Position the phone so that the front of the phone is facing up.

Step 2 Line up the two open slots on the bottom of the 7914 Expansion Module with the

two hooks on the support bar. Insert the hooks into the slots and then rotate the top of the 7914 Expansion Module into the support bar so that it rests flush with the bar.

Step 3 Tighten the thumb screw on the back of the 7914 Expansion Module.

Note If you are installing two Expansion Modules, repeat Steps 2 and 3 for the second

Expansion Module.

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Installing the 7914 Expansion Module

Figure 4-4 Part Connections on the Expansion Module and Support Bar

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Figure 4-5 Thumb Screw Connections

1 Slots on the 7914 Expansion Module 2 Hooks on the support bar 3 Insert and rotate the Expansion Module into the support bar 4 Tighten the thumb screws

Installing the 7914 Expansion Module

Connecting the RS 232 Cable

To connect the RS 232 cable, follow these steps, and refer to the following table, which depicts the “in” and “out” icons on the RS 232 jacks.

In icon Out icon

Procedure

Step 1 Plug one end of the RS 232 cable into the jack labeled RS 232 on the

Cisco IP Phone 7960, as shown in Figure 4-6.

Step 2 Plug the other end of the RS 232 cable into the RS 232 jack with the “in” icon

underneath on the 7914 Expansion Module.

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Installing the 7914 Expansion Module

Note If you are installing a second 7914 Expansion Module, continue with Steps 3 and

4. Otherwise go to the “Connecting the Power Supply” section on page 4-11. Refer to Figure 4-6 for an illustration of cable connections.

Step 3 Plug one end of the second RS 232 cable into the RS 232 jack with the “out” icon

underneath on the 1st Expansion Module.

Step 4 Plug the other end of the second RS 232 cable into the RS 232 jack with the “in”

icon underneath on the 2nd Expansion Module.

Figure 4-6 Cable Connections with Two Expansion Modules

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1 RS 232 cable connection to the RS 232 jack on the IP Phone 2 RS 232 cable connection to the RS 232 jack on Expansion Module 1 3 2nd RS 232 cable connection to the RS 232 jack on Expansion Module 1 4 2nd RS 232 cable connection to the RS 232 jack on Expansion Module 2

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Connecting the Power Supply

To connect the power supply, follow these steps.

Procedure

Step 1 Depending on how your Cisco IP Phone 7960 is powered, perform one of the

following actions:

• If your Cisco IP Phone 7960 is powered over the Ethernet and:

–

you have one Expansion Module, then connect the power supply unit to the AC adaptor port on the Expansion Module and plug the other end into a standard electrical power outlet in the wall.

–

you have two Expansion Modules, then connect the power supply unit to the AC adaptor port on the Expansion Module closest to the IP Phone and plug the other end into a standard electrical power outlet in the wall.

• If your Cisco IP Phone 7960 is powered with a power supply unit and:

Installing the 7914 Expansion Module

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–

you have one Expansion Module, then reconnect the original IP Phone power supply unit to the AC adaptor port on the IP Phone and plug the other end into a standard electrical power outlet in the wall.

–

you have two Expansion Modules, then connect a second power supply unit to the AC adaptor port on the Expansion Module closest to the IP Phone and plug the other end into a standard electrical power outlet in the wall.

Step 2 Reconnect the Cisco IP Phone 7960 handset and network connections.

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Installing the 7914 Expansion Module

Figure 4-7 Power Supply Connector Port

Chapter 4 Adding the Cisco IP Phone 7914 Expansion Module

1 Power supply connector plugged in to the power supply

port on the back of the Expansion Module

Connecting the Footstand

To connect the footstand to the support bar, follow these steps.

Procedure

Step 1 Locate the three hooks on the footstand.

Step 2 Position the hooks so that they align with the two open slots on the support bar.

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Note Note: There are four positions in each of the three sets of open slots on the support

bar. This lets you choose the angle of the footstand.

Step 3 Insert the footstand hooks into the support bar and push in slightly to make the

connection.

Figure 4-8 Part Connections on the Footstand and Support Bar

Installing the 7914 Expansion Module

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1 Slots on the support bar 2 Hooks on the footstand 3 Insert and rotate footstand to connect to support bar

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Installing the 7914 Expansion Module

Start Up Sequence

After the 7914 Expansion Module is installed, upon startup the lighted buttons are all steady red. Then the LCD screen refreshes and the lighted buttons are all off and any line appearances are displayed in the LCD screen. You can then start using the Expansion Module.

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CHAPTER

Configuring Network Settings on the Cisco IP Phone

Because the Cisco IP Phone is a network device, it includes many configurable network settings. You must configure many of these options before the phone is accessible and functional for your users.

The following sections provide details about configuring and verifying these network settings:

• Accessing the Network Configuration Settings, page 5-2

• Verifying Network Settings, page 5-3

• Modifying DHCP Settings, page 5-9

• Configuring IP Settings, page 5-14

• Configuring VLAN Settings, page 5-20

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• Configuring TFTP Options, page 5-21

• Configuring Ports, page 5-25

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Chapter 5 Configuring Network Settings on the Cisco IP Phone

Accessing the Network Configuration Settings

By default, the network configuration options are locked to prevent users from making changes that could impact their network connectivity. You must unlock the network configuration options before you can configure them.

The unlocked padlock icon, shown below, appears in the margins of this chapter to indicate procedures that require you to unlock settings before modifying them.

The padlock icon also appears in the Network Configuration area of the Cisco IP Phone LCD screen to indicate that settings are unlocked and accessible for modification.

When settings are inaccessible, you can see an image of a locked padlock on the LCD screen. After you make the necessary changes to the network configuration settings, be sure to lock the settings again to prevent users from modifying them.

Follow these steps to view the padlock icon and to modify network settings:

Cisco IP Phone 7960/7940

Procedure

Step 1 Press **#

This step either locks or unlocks the options, depending on the previous state. Continue with Step 2 to view the padlock icon.

Step 2 Press settings.

Step 3 Use the Navigation button to select Network Configuration.

Step 4 Press the Select soft key.

Step 5 Look at the upper-right portion of your LCD.

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• Locked—The icon displays a locked padlock.

• Unlocked—The icon displays an unlocked padlock.

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Chapter 5 Configuring Network Settings on the Cisco IP Phone

Cisco IP Phone 7910

Procedure

Step 1 Press **#

This step either locks or unlocks the options, depending on the previous state. Continue with Step 2 to view the padlock icon.

Step 2 Press settings.

Step 3 Select 6 (Network Configuration).

Step 4 Look at the upper-right portion of your LCD.

• Locked—The icon displays a locked padlock.

• Unlocked—The icon displays an unlocked padlock.

Verifying Network Settings

The Cisco IP Phone displays detailed information about its current network settings. Use this information to troubleshoot or to make modifications.

Cisco IP Phone 7960/7940

Procedure

Step 1 Press settings.

Step 2 Use the Navigation button to select Network Configuration.

Step 3 Press the Select soft key.

Step 4 Scroll through the options to display the settings described in Tabl e 5 -1 .

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Chapter 5 Configuring Network Settings on the Cisco IP Phone

Verifying Network Settings

Cisco IP Phone 7910

Procedure

Step 1 Press settings.

Step 2 Press 3 (Network Configuration).

Step 3 Scroll through the options to display the settings described in Tabl e 5 -1 .

If the Cisco IP Phone 7910 is locked, only the configured options in Ta ble 5 - 1 appear. When the phone is unlocked, all options display.

Table 5-1 Network Settings

Network Setting Description Usage Notes

DHCP Server Displays IP address of the Dynamic

Host Configuration Protocol (DHCP) server that the phone used to obtain IP address.

BootP Server Indicates whether the phone obtained its

IP configuration from a Bootstrap Protocol (BootP) server rather than a DHCP server.

MAC Address Identifies the unique Media Access

Control (MAC) address of the phone.

Host Name Identifies the unique host name assigned

to the phone.

Domain Name Identifies the name of the Domain Name

System (DNS) domain in which the phone resides.

IP Address Indicates the Internet Protocol (IP)

address of the phone.

Subnet Mask Indicates the subnet mask used by the

phone.

See the “Modifying DHCP

Settings” section on page 5-9.

• Displays Ye s or No.

• Cannot be configured.

Cannot configure.

Obtained from the DHCP server.

See the “Assigning Domain

Name” section on page 5-18.

See the “Assigning an IP Address”

section on page 5-14.

See the “Assigning Subnet Mask”

section on page 5-17.

5-4

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Chapter 5 Configuring Network Settings on the Cisco IP Phone

Table 5-1 Network Settings (continued)

Network Setting Description Usage Notes

TFTP Server 1 Indicates the primary Trivial File

Transfer Protocol (TFTP) server used by the phone to obtain configuration files.

Default Routers 1-5 Identifies the default gateway used by

the phone.

DNS Servers 1-5 Indicates the Domain Name System

(DNS) server used by the phone to resolve the host name of the TFTP server, Cisco CallManager system and web server host names.

Operational VLAN Indicates the auxiliary Virtual Local

Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member.

If the phone has not received an auxiliary VLAN, then the operational VLAN reflects the Administrative VLAN.

See the “Assigning a TFTP Sever”

section on page 5-21.

See the “Assigning Default

Router” section on page 5-15.

See the “Assigning DNS Servers”

section on page 5-19.

Obtained via Cisco Discovery Protocol (CDP) from the switch to which the phone is attached.

Verifying Network Settings

If neither the auxiliary VLAN nor the Administrative VLAN are configured, then the Operational VLAN field is blank.

Administrative VLAN Indicates the auxiliary VLAN in which

the phone is a member.

Used only if the phone does not receive an auxiliary VLAN from the switch.

The Administrative VLAN is ignored if an auxiliary VLAN is obtained from the switch.

CallManager 1-5 Identifies the Cisco CallManager

systems that are available for processing calls from this phone.

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See the “Configuring VLAN

Settings” section on page 5-20.

Cannot configure locally. Use Cisco CallManager to modify.

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Chapter 5 Configuring Network Settings on the Cisco IP Phone

Verifying Network Settings

Table 5-1 Network Settings (continued)

Network Setting Description Usage Notes

Information URL Specifies the location (UL) of the help

text for the information (?) button.

Directories URL Specifies the server from which the

phone obtains directory information.

Messages URL Specifies the message services URL. Available only on the

Services URL Specifies the location (URL) for

Cisco IP Phone Services.

Available only on the Cisco IP Phone 7960/7940.

Cannot configure locally. Use Cisco CallManager to modify.

Available only on the Cisco IP Phone 7960/7940.

Cannot configure locally. Use Cisco CallManager to modify.

Cisco IP Phone 7960/7940.

Cannot configure locally. Use Cisco CallManager to modify.

Available only on the Cisco IP Phone 7960/7940.

DHCP Enabled Indicates whether DHCP is being used

by the phone.

DHCP Address Released

Allows the IP-address assigned by DHCP to be released.

Alternative TFTP Indicates whether the phone is using an

alternative TFTP server.

Erase configuration Allows you to erase all locally-assigned

settings on the phone and reset values to the default settings.

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Cannot configure locally. Use Cisco CallManager to modify.

See the “Modifying DHCP

Settings” section on page 5-9.

See the “Releasing a DHCP

Address” section on page 5-12.

See the “Using an Alternate TFTP

Server” section on page 5-23.

See the “Erasing Local

Configuration” section on page 7-13.

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Chapter 5 Configuring Network Settings on the Cisco IP Phone

Table 5-1 Network Settings (continued)

Network Setting Description Usage Notes

Forwarding Delay Indicates whether the internal switch

begins forwarding packets between the PC port and switch (SW) port on your phone when your the PC port becomes active.

Idle URL Specifies the URL that the phone

displays when the phone has not been used for the time specified in Idle URL Timer setting. For example, your administrator can display a logo on the LCD when the phone has not been used for 5 minutes.

Idle URL Time Displays the amount of time (in

seconds) that elapses before the URL specified in the Idle URL setting displays.

Authentication URL Displays the URL that the phone uses to

validate requests made to the phone web server.

Proxy Server URL Specifies the host and port used to proxy

HTTP requests for access to non-local host addresses from the phone HTTP client.

Displays Ye s or No.

When set to No, the internal switch begins forwarding packets immediately. When set to Yes, the internal switch waits 8 seconds before forwarding packets between the PC Port and the SW Port.

Set the Forwarding Delay to Yes if you connect both ports to switches for redundant uplinks or daisy chain phones together.

Cannot configure locally. Use Cisco CallManager to modify.

Available only on the Cisco IP Phone 7960/7940.

Cannot configure locally. Use Cisco CallManager to modify.

Available only on the Cisco IP Phone 7960/7940.

Cannot configure locally. Use Cisco CallManager to modify.

Available only on the Cisco IP Phone 7960/7940.

Cannot configure locally. Use Cisco CallManager to modify.

Available only on the Cisco IP Phone 7960/7940.

Cannot configure locally. Use Cisco CallManager to modify.

Verifying Network Settings

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Chapter 5 Configuring Network Settings on the Cisco IP Phone

Verifying Network Settings

Table 5-1 Network Settings (continued)

Network Setting Description Usage Notes

PC Port Disabled Indicates whether the PC port on the

phone is enabled or disabled. The port is labeled “10/100 PC” on the back of the phone and is used to connect a PC or workstation to the phone so that they can share a single network connection.

SW Port Configuration Indicates the speed and duplex of the

switch port. Valid values are: A (auto negotiate), 10H (10BASE-T/half duplex), 10F (10BASE-T /full duplex), 100H (100BASE-T /half duplex), or 100F (100BASE-T /full duplex).

PC Port Configuration Indicates the speed and duplex of the PC

port. Valid values are: A (auto negotiate), 10H (10BASE-T /half duplex), 10F (10BASE-T /full duplex), 100H (100BASE-T/half duplex), or 100F (100BASE-T/full duplex).

TFTP Server 2 Displays the IP address of the backup

TFTP server. This server is used to obtain configuration files and software upgrades if the primary TFTP server is unavailable.

User Locale Identifies the locale associated with the

phone user. The user locale identifies a set of detailed information to support users, including language, font, date and time formatting, and alphanumeric keyboard text information.

Cannot configure locally. Use Cisco CallManager to modify.

This parameter is configured at the phone. See “Configuring the

SW Port” section on page 5-26.

This parameter is configured at the phone. See “Configuring the

PC Port” section on page 5-27.

See the “Assigning a Backup

TFTP Server” section on page 5-24.

Cannot configure locally. Use Cisco CallManager to modify.

5-8

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Chapter 5 Configuring Network Settings on the Cisco IP Phone

Table 5-1 Network Settings (continued)

Network Setting Description Usage Notes

Network Locale Identifies the locale associate with the

phone. The network locale identifies a set of detailed information to support the hardware in a specific location. The network locale contains a definition of the tones and cadences used by the phone in a specific geographic area.

Handset Only Mode Indicates that the headset and speaker

are disabled.

Cannot configure locally. Use Cisco CallManager to modify.

Informational only. See the

“Configuring the Handset, Headset, and Speakerphone” section on page 2-8 for additional

information.

Modifying DHCP Settings

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Dynamic Host Configuration Protocol (DHCP) automatically assigns IP addresses to devices when you connect them to the network. This section provides information about enabling DHCP and releasing a DHCP-assigned IP address in the following topics:

• Enabling DHCP, page 5-10

• Disabling DHCP, page 5-11

• Releasing a DHCP Address, page 5-12

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Modifying DHCP Settings

Enabling DHCP

Cisco IP Phones enable DHCP by default, but you can reset the protocol if it becomes disabled.

Cisco IP Phone 7960/7940

Procedure

Step 1 Press settings.

Step 2 Use the Navigation button to select Network Configuration.

Step 3 Press the Select soft key.

Step 4 Scroll to DHCP Enabled.

If DHCP is disabled, the option displays as

DHCP Enabled NO

Step 5 Press the Ye s soft key to enable DHCP.

Chapter 5 Configuring Network Settings on the Cisco IP Phone

Step 6 Press Save.

Cisco IP Phone 7910

Step 1 Press settings.

Step 2 Press 3 (Network Configuration).

Step 3 Use the down volume key to select DHCP Enabled.

Step 4 Press * to edit.

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Procedure

If DHCP is disabled, the option displays as

DHCP Enabled NO

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Chapter 5 Configuring Network Settings on the Cisco IP Phone

Step 5 Use the down volume key to select Ye s.

Step 6 Press # to save.

Disabling DHCP

If you do not use DHCP in your network, use this procedure to disable DHCP before manually assigning IP addresses to Cisco IP phones.

Note Procedures involved in configuring IP settings or TFTP options cannot be

completed when DHCP is enabled in your network.

Cisco IP Phone 7960/7940

Procedure

Modifying DHCP Settings

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Step 1 Press settings.

Step 2 Use the Navigation button to select to Network Configuration.

Step 3 Press the Select soft key.

Step 4 Scroll to DHCP Enabled.

If DHCP is enabled, the option displays as

DHCP Enabled YES

Step 5 Press the No soft key to disable DHCP.

Step 6 Enter the IP settings as described in “Configuring IP Settings” section on

page 5-14.

Step 7 Press Save.

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Modifying DHCP Settings

Cisco IP Phone 7910

Step 1 Press settings.

Step 2 Press 6 (Network Configuration).

Step 3 Use the down volume key to select DHCP Enabled.

Step 4 Press * to edit.

Step 5 Use the down volume key to select No.

Step 6 Press # to save.

Chapter 5 Configuring Network Settings on the Cisco IP Phone

Procedure

If DHCP is enabled, the option displays as

DHCP Enabled YES

Releasing a DHCP Address

When moving the phone to a new network segment, you should first release the DHCP address.

Cisco IP Phone 7960/7940

Procedure

Step 1 Press settings.

Step 2 Use the Navigation button to select Network Configuration.

Step 3 Press the Select soft key.

Step 4 Scroll to DHCP Address Released.

If the DHCP address is currently assigned, the option displays as

DHCP Address Released No

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Chapter 5 Configuring Network Settings on the Cisco IP Phone

Step 5 Press the Ye s soft key to release the DHCP-assigned IP address.

Step 6 Press Save.

The phone remains in an idle state, without an IP address assigned, until you do one of the following actions:

• Manually assign an IP address

• Set DHCP Address Released back to No.

• Power cycle the phone, which enables all default settings, including enabling

DHCP.

Cisco IP Phone 7910

Procedure

Step 1 Press settings.

Step 2 Press 6 (Network Configuration).

Modifying DHCP Settings

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Step 3 Use the down volume key to select DHCP Address Released.

If the DHCP address is currently assigned, the option displays as

DHCP Address Released NO

Step 4 Press * to edit.

Step 5 Use the down volume key to select Ye s.

Step 6 Press # to save.

The phone remains in an idle state, without an IP address assigned, until you do one of the following actions:

• Manually assign an IP address.

• Set DHCP Address Released back to No.

• Power cycle the phone, which enables all default settings, including enabling

DHCP.

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Configuring IP Settings

Use these guidelines when manually configuring the IP settings:

• You can use 0.0.0.0 for the subnet mask only if the default gateway is also

0.0.0.0.

• Ensure TFTP server has an IP address.

• Ensure the default gateway IP address is on the same subnet as the host IP

address.

Note Procedures involved in configuring IP settings or TFTP options cannot be

completed when DHCP is enabled in your network.

This section covers the following topics:

• Assigning an IP Address, page 5-14

• Assigning Default Router, page 5-15

• Assigning Subnet Mask, page 5-17

Chapter 5 Configuring Network Settings on the Cisco IP Phone

• Assigning Domain Name, page 5-18

• Assigning DNS Servers, page 5-19

Assigning an IP Address

The IP address is the unique logical address identifying each host computer, or node, on a TCP/IP network. An IP address is a 32-bit number expressed as four decimal numbers from 0 to 255 separated by periods.

Cisco IP Phone 7960/7940

Procedure

Step 1 Press settings.

Step 2 Use the Navigation button to select Network Configuration.

Step 3 Press the Select soft key.

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Chapter 5 Configuring Network Settings on the Cisco IP Phone

Step 4 Scroll to IP Address.

Step 5 Press the Edit soft key.

Step 6 Use the buttons on the dial pad to enter a new IP address, using the * key on the

dial pad or the . soft key to enter periods.

Step 7 Use the << soft key to correct any mistakes.

Step 8 Press the Validate soft key.

Step 9 Press Save.

Cisco IP Phone 7910

Procedure

Step 1 Press settings.

Step 2 Press 6 (Network Configuration).

Step 3 Use the down volume key to select IP Address.

Configuring IP Settings

Step 4 Press * to edit.

Step 5 Use the buttons on the dial pad to enter a new IP address, using the down arrow

to back space and the * key on the dial pad to enter periods.

Step 6 Press # to save.

Assigning Default Router

If you manually assign an IP address to the Cisco IP Phone, you must indicate the default router to be used. The default router provides connectivity to the IP network beyond the subnet to which the phone belongs.

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5-15

Configuring IP Settings

Cisco IP Phone 7960/7940

Procedure

Step 1 Press settings.

Step 2 Use the Navigation button to select Network Configuration.

Step 3 Press the Select soft key.

Step 4 Scroll to Default Router 1.

Step 5 Press the Edit soft key.

Step 6 Use the buttons on the dial pad to enter the new router IP address, using the * key

on the dial pad or the . soft key to enter periods.

Step 7 Use the << soft key to correct any mistakes.

Step 8 Press the Validate soft key.

Step 9 Scroll to Default Router 2-5 to add backup gateways.

Step 10 Press Save.

Chapter 5 Configuring Network Settings on the Cisco IP Phone

Cisco IP Phone 7910

Step 1 Press settings.

Step 2 Press 6 (Network Configuration).

Step 3 Use the down volume key to select Default Router 1.

Step 4 Press * to edit.

Step 5 Use the buttons on the dial pad to enter the new router IP address, using the down

Step 6 Scroll to Default Router 2-5 to add backup gateways.

Step 7 Press # to Save.

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Procedure

arrow to backspace and the * key on the dial pad to enter periods.

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Chapter 5 Configuring Network Settings on the Cisco IP Phone

Assigning Subnet Mask

The subnet mask is used to partition the IP address into a network and a host identifier. The subnet mask is used to mask a portion of the IP address so that TCP/IP can distinguish the network ID from the host ID.

Cisco IP Phone 7960/7940

Procedure

Step 1 Press settings.

Step 2 Use the Navigation button to select Network Configuration.

Step 3 Press the Select soft key.

Step 4 Scroll to Subnet Mask.

Step 5 Press the Edit soft key.

Step 6 Use the buttons on the dial pad to enter the new subnet mask, using the * key on

the dial pad or the . soft key to enter periods.

Step 7 Use the << soft key to correct any mistakes.

Configuring IP Settings

Step 8 Press the Validate soft key.

Step 9 Press the Save soft key to save this change.

Cisco IP Phone 7910

Step 1 Press settings.

Step 2 Press 6 (Network Configuration).

Step 3 Use the down volume key to select Subnet Mask.

Step 4 Press * to edit.

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Procedure

5-17

Configuring IP Settings

Step 5 Use the buttons on the dial pad to enter the new subnet mask, using the down

arrow to back space and the * key on the dial pad to enter periods.

Step 6 Press # to save.

Assigning Domain Name

The domain name is the name of the Domain Name System (DNS) domain in which the phone is located. DNS is a hierarchical name for TCP/IP host computers that provides standard naming conventions.

Before assigning a domain name, verify that you have a DNS in your network.

Cisco IP Phone 7960/7940

Procedure

Step 1 Press settings.

Step 2 Use the Navigation button to select Network Configuration.

Chapter 5 Configuring Network Settings on the Cisco IP Phone

5-18

Step 3 Press the Select soft key.

Step 4 Scroll to Domain Name.

Step 5 Press the Edit soft key.

Step 6 Use the buttons on the dial pad to enter a new domain name, using the 0 key on

the dial pad to enter periods.

To enter letters, use the numbers associated with a particular letter. For example, the 2 key has the letters ABC. For a lower case “a,” press 2 once. Press the 2 key repeatedly to scroll through the available letters and numbers. Pause after the selected letter appears on the screen.

Step 7 Use the << soft key to correct any mistakes.

Step 8 Press the Validate soft key.

Step 9 Press the Save soft key to save this change.

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Chapter 5 Configuring Network Settings on the Cisco IP Phone

Cisco IP Phone 7910

Changing the domain name on the Cisco IP Phone 7910 is not currently supported.

Assigning DNS Servers

The DNS setting on the Cisco IP Phone allows users to specify remote computers by host names, which are character strings with some mnemonic value, rather than by using IP addresses, which are simply strings of numbers.

The phones use DNS to resolve the host name of TFTP servers, Cisco CallManager systems, and web server host names when the system is configured to use names rather than IP addresses.

Cisco IP Phone 7960/7940

Procedure

Configuring IP Settings

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Step 1 Press settings.

Step 2 Use the Navigation button to select Network Configuration.

Step 3 Press the Select soft key.

Step 4 Scroll to DNS Server 1.

Step 5 Press the Edit soft key.

Step 6 Use the buttons on the dial pad to enter a new DNS server address, using the * key

on the dial pad or the . soft key to enter periods.

Step 7 Use the << soft key to correct any mistakes.

Step 8 Press the Validate soft key.

Step 9 Scroll to DNS Server 2-5 to add backup DNS server.

Step 10 Press Save.

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Chapter 5 Configuring Network Settings on the Cisco IP Phone

Configuring VLAN Settings

Cisco IP Phone 7910

Procedure

Step 1 Press settings.

Step 2 Press 6 (Network Configuration).

Step 3 Use the down volume key to select DNS server 1.

Step 4 Press * to edit.

Step 5 Use the buttons on the dial pad to enter the new DNS server address, using the

down arrow to back space and the * key on the dial pad to enter periods.

Step 6 Press # to save.

Configuring VLAN Settings

You can change the administrative VLAN used by the Cisco IP Phone. However, if you have an auxiliary VLAN assigned on the Cisco Catalyst switch, that setting overrides any changes made on the phone.

Cisco IP Phone 7960/7940

Procedure

Step 1 Press settings.

Step 2 Use Navigation button to select Network Configuration.

Step 3 Press the Select soft key.

Step 4 Scroll to Admin. VLAN Id.

Step 5 Press the Edit soft key.

Step 6 Use the buttons on the dial pad to enter the new Admin VLAN setting.

Step 7 Use the << soft key to correct any mistakes.

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Chapter 5 Configuring Network Settings on the Cisco IP Phone

Step 8 Press Validate.

Step 9 Press Save.

Cisco IP Phone 7910

Procedure

Step 1 Press settings.

Step 2 Press 6 (Network Configuration).

Step 3 Use the down volume key to select Admin VLAN ID setting.

Step 4 Press * to edit.

Step 5 Use the buttons on the dial pad to enter the new Admin VLAN ID, using the down

arrow to backspace.

Step 6 Press # to save.

Configuring TFTP Options

If you do not use DHCP to direct the Cisco IP Phone 7960 to a TFTP server, you must manually assign one. You can also assign an alternative TFTP server to use instead of the one assigned by DHCP.

This section covers these topics:

• Assigning a TFTP Sever, page 5-21

• Using an Alternate TFTP Server, page 5-23

Assigning a TFTP Sever

The default TFTP server is set to CiscoCM1. If you are not using DHCP in your network, and you want to change this setting, you must manually assign the TFTP server to the phone.

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Configuring TFTP Options

Cisco IP Phone 7960/7940

Procedure

Step 1 Press settings.

Step 2 Use the Navigation button to select Network Configuration.

Step 3 Press the Select soft key.

Step 4 Scroll to TFTP Server 1.

Step 5 Press the Edit soft key.

Step 6 Use the buttons on the dial pad to enter a new TFTP server address, using the *

key on the dial pad or the . soft key to enter periods.

Step 7 Use the << soft key to correct any mistakes.

Step 8 Press Validate.

Step 9 Press Save.

Chapter 5 Configuring Network Settings on the Cisco IP Phone

Cisco IP Phone 7910

Step 1 Press settings.

Step 2 Press 6 (Network Configuration).

Step 3 Use the down volume key to select TFTP Server 1 setting.

Step 4 Press * to edit.

Step 5 Use the buttons on the dial pad to enter the new TFTP server address, using the

Step 6 Press # to save.

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Procedure

down arrow to back space and the * key on the dial pad to enter periods.

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Chapter 5 Configuring Network Settings on the Cisco IP Phone

Using an Alternate TFTP Server

If you are using DHCP, but you want to override the TFTP address that the phone received through DHCP, enable an alternate TFTP Server.

Cisco IP Phone 7960/7940

Procedure

Step 1 Press settings.

Step 2 Use the Navigation button to select Network Configuration.

Step 3 Press the Select soft key.

Step 4 Scroll to Alternate TFTP Server.

If the phone is not using an alternative TFTP server, the option displays as

Alternate TFTP NO

Step 5 Press the Ye s soft key.

Step 6 Scroll to TFTP Server

Step 7 Press the Edit soft key.

Configuring TFTP Options

Step 8 Use the buttons on the dial pad to enter the new Alternative TFTP Server address,

Step 9 Press the Ye s soft key to enable an alternative TFTP server.

Step 10 Press Validate.

Step 11 Press Save.

Cisco IP Phone 7910

Step 1 Press settings.

Step 2 Press 6 (Network Configuration).

Step 3 Use the down volume key to select Alternate TFTP setting.

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using the * key on the dial pad or the . soft key to enter periods.

Procedure

5-23

Configuring TFTP Options

If an alternate TFTP server is currently unassigned, the option displays as:

Alternate TFTP NO

Step 4 Press * to edit.

Step 5 Use the down volume key to select Ye s.

Step 6 Press # to save.

Step 7 Use the down volume key to select TFTP Server setting.

Step 8 Press * to edit.

Step 9 Use the buttons on the dial pad to enter the new TFTP server address, using the

down arrow to back space and the * key on the dial pad to enter periods.

Step 10 Press # to save.

Assigning a Backup TFTP Server

Chapter 5 Configuring Network Settings on the Cisco IP Phone

TFTP Server 2 displays the IP address of the backup TFTP server. This server is used to obtain configuration files and software upgrades if the primary TFTP server is unavailable.

Before You Begin

To assign a backup TFTP server, the Alternate TFTP setting must be set to Ye s and TFTP Server 1 setting must contain a value.

Cisco IP Phone 7960/7940

Procedure

Step 1 Press settings.

Step 2 Use the Navigation button to select Network Configuration.

Step 3 Press the Select soft key.

Step 4 Scroll to TFTP Server 2.

Step 5 Press the Edit soft key.

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Chapter 5 Configuring Network Settings on the Cisco IP Phone

Step 6 Use the buttons on the dial pad to enter a backup TFTP server address, using the

* key on the dial pad or the . soft key to enter periods.

Step 7 Use the << soft key to correct any mistakes.

Step 8 Press Validate.

Step 9 Press Save.

Cisco IP Phone 7910

Procedure

Step 1 Press settings.

Step 2 Press 6 (Network Configuration).

Step 3 Use the down volume key to select TFTP Server 2 setting.

Step 4 Press * to edit.

Step 5 Use the buttons on the dial pad to enter the backup TFTP server address, using the

down arrow to back space and the * key on the dial pad to enter periods.

Configuring Ports

Step 6 Press # to save.

Configuring Ports

The PC and switch (SW) port configuration settings determine the speed and duplex of the PC and network ports, respectively.

If you change the port configuration setting value for either the PC port or the SW port, you must change the other to match or configure both to auto-negotiate.

If the phone is connected to a switch, you must configure the switch's port to the same speed/duplex as the phone, or configure both to auto-negotiate.

The values for both are: A (auto-negotiate), 10H (10BaseT/Half Duplex), 10F (10BaseT/Full Duplex), 100H (100BaseT/Half Duplex), or 100F (100BaseT/Full Duplex). This setting is not case sensitive.

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Configuring Ports

This section covers the following topics:

• Configuring the SW Port, page 5-26

• Configuring the PC Port, page 5-27

Configuring the SW Port

Follow these procedures to set the speed of the switch port on the Cisco IP Phone.

Cisco IP Phone 7960/7940

Procedure

Step 1 Press the Settings button.

Step 2 Use the Navigation button to select Network Configuration.

Step 3 Press the Select soft key.

Step 4 Scroll to SW Port Configuration.

Chapter 5 Configuring Network Settings on the Cisco IP Phone

5-26

Step 5 Press the Edit soft key.

Step 6 Use the buttons on the dial pad to enter the selected option.

Valid values are as follows:

• A (auto negotiate)

• 10H (10basedT/half duplex)

• 10F (10basedT/full duplex)

• 100H (100basedT/half duplex)

• 100F (100basedT/full duplex)

Step 7 Use the << soft key to correct any mistakes.

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Cisco Systems 7690, 7910, 7940 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

CONTENTS

Overview

Audience

About This Guide

Objectives

Organization

Related Documentation

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Cisco TAC Web Site

Document Conventions

Cisco TAC Escalation Center

An Overview of the Cisco IP Phone

What Networking Protocols Are Used?

What Features are Supported on the Cisco IP Phone?

Feature Overview

Configuring Telephony Features Using Cisco CallManager Administration

Configuring Network Features Using the IP Phone

Providing Users with Feature Information

Understanding the Phone Startup Process

Obtaining Power from the Switch

Loading the Stored Phone Image

Configuring VLAN

Obtaining an IP Address

Accessing TFTP Server

Requesting the Configuration File

Connecting to the Network

Using the Network Port

Using the Access Port

Providing Power to the Cisco IP Phone

Power Source Design

Redundancy Feature

Configuring the Handset, Headset, and Speakerphone

Connecting a Handset to a Cisco IP Phone

Connecting a Headset to a Cisco IP Phone

Adding Phones to the Cisco CallManager Database

Disabling the Speakerphone Feature

Using Auto-Registration

Adding Phones Manually

Adding Phones Manually Using DHCP

Assigning Static IP Addresses

Using the Bulk Administration Tool

Before You Begin

Network Requirements

Safety

Connecting the Cisco IP Phone to the Network

Adjusting Placement of the Cisco IP Phone

Adjusting Cisco IP Phone Placement on the Desktop

Mounting the Phone to the Wall

Verifying the Phone Startup Process

Configuring Startup Network Settings

Before You Begin

Package List

Footstand Kits

Additional Equipment

Safety Notices

Connecting the RS 232 Cable

Connecting the Power Supply

Connecting the Footstand

Start Up Sequence

Configuring Network Settings on the Cisco IP Phone

Accessing the Network Configuration Settings

Verifying Network Settings

Modifying DHCP Settings

Enabling DHCP

Disabling DHCP

Releasing a DHCP Address

Configuring IP Settings

Assigning an IP Address

Assigning Default Router