Cisco Systems 2000.4.3, 2000.4.3a User Manual

Installing the Operating System on the Cisco Unified Communications Server, Versions

2000.4.3 and 2000.4.3a

Note This document supports operating system installations 2000.4.3 and 2000.4.3a; it also supports

operating system upgrade 2000.4.3a.

Use this document as a guide for installing the Cisco-provided Windows 2000 operating system on the Cisco Unified Communications server. Cisco Unified Communications applications that use this operating system include Cisco Unified CallManager, Cisco Personal Assistant, Cisco Emergency Responder, Cisco Unified Contact Center Express, Cisco Unified IP-IVR, Cisco Unified IP Queue Manager, Cisco Conference Connection, Cisco Unified Customer Voice Portal, and Cisco Unified MeetingPlace Express.

Purpose of Document

This document includes information and procedures for the following topics:

• Installing the operating system

• Applying software updates; for example, hotfixes, BIOS updates, service packs, and operating

system upgrades

Use this document with the documents that are listed in the “Related Documentation and Software”

section on page 4.

Corporate Headquarters: Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA

Revision History

Table 1 provides the revision history of this document.

Table 1 Revision History of This Document

Revision Date Comment

July 5, 2006

• Updated the “Important Considerations” section on page 6.

• Updated the list of applications that are supported; see the

“Which Cisco Unified Communications applications use the Cisco Unified Communications operating system?” section on page 8.

• Included information about the operating system 2000.4.3a

upgrade; see the “Frequently Asked Questions About Operating

System Software Updates” section on page 24 and the “Installing Operating System Software Updates” section on page 26.

• Updated the “Error Messages” section on page 28.

• Removed specific information from the “Hardware

Requirements” section on page 6; included the specific

information in the operating system release notes.

This document includes the following topics:

• Revision History, page 2

• Conventions, page 4

• Related Documentation and Software, page 4

• What’s Changed in This Release, page 5

• Hardware Requirements, page 6

• Important Considerations, page 6

• Frequently Asked Questions About the Operating System Installation, page 7

–

What hardware and disks do I receive when I purchase a Cisco MCS or a Cisco Unified Communications application?, page 7

–

Can I install this version of the Cisco Unified Communications Server operating system on any Cisco MCS?, page 8

–

How long does it take to perform the operating system installation?, page 8

–

Which Cisco Unified Communications applications use the Cisco Unified Communications operating system?, page 8

–

How does the operating system installation work?, page 9

–

What data must I provide to configure the server?, page 9

–

Which Cisco-verified, third-party applications may I install on the server?, page 13

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–

Which Cisco Unified Communications applications may I install on the same server as Cisco Unified CallManager?, page 14

–

May I run a web browser on the server?, page 14

–

What preinstallation tasks should I perform?, page 16

–

How do I connect the keyboard and mouse to the server?, page 16

–

What if I encounter problems during the installation?, page 16

–

Where do I obtain the release notes?, page 17

• Installing the Operating System, page 17

• Performing Post-Installation Tasks, page 19

–

Configuring Network Settings, page 20

–

Verifying the Operating System Version, page 22

–

Uninstalling Microsoft Hotfix 831877, page 22

–

Applying Additional Security, page 23

• Frequently Asked Questions About Operating System Software Updates, page 24

–

Why can I not find the web executable that the Cisco Unified Communications application documentation specifies?, page 24

Contents

–

In what order should I apply the software updates?, page 24

–

How long does it take to upgrade the operating system?, page 24

–

Where do I find more information (release notes/readme) about the software update?, page 24

–

When should I install the software update?, page 24

–

Which versions of the operating system are compatible with operating system upgrade

2000.4.3a?, page 25

–

May I perform configuration tasks during the update?, page 25

–

May I use Terminal Services, VNC, or ILO on this server during an update?, page 25

–

What pre-/post-update tasks should I perform?, page 26

–

What if I encounter problems during the operating system upgrade?, page 26

• Ongoing Server Management, page 28

• Error Messages, page 28

• Using the Bug Toolkit, page 33

• Obtaining Documentation, page 33

• Documentation Feedback, page 34

• Obtaining Technical Assistance, page 35

• Obtaining Additional Publications and Information, page 37

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Installing the Operating System on the Cisco Unified Communications Server, Versions 2000.4.3 and 2000.4.3a

Conventions

The following documentation conventions apply to this document:

Blue Text—To quickly navigate to a section or URL, click text that appears in this color.

Note Reader, take note. Notes contain helpful suggestions or references to material that is not covered in the

publication.

Tip Reader, use the information to perform a task. Tips provide helpful information for performing tasks.

Caution Reader, be careful. You may do something that could result in equipment damage or loss of data.

Unless otherwise indicated in this document, Cisco Unified CallManager refers to supported versions of Cisco CallManager and Cisco Unified CallManager.

What’s Changed in This Release

Table 2 Quick Reference for Documentation and Software URLs

Related Information and Software URL

Server hardware specifications http://www.cisco.com/en/US/products/hw/voiceapp/ps378/index

.html (for Cisco MCS)

http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod _brochure_list.html (for Cisco-approved, customer-provided

servers)

Related operating system and server documentation, which includes the following documents:

• Installation document and

release notes

• Cisco IP Telephony

Operating System, SQL Server, Security Updates

Virtual Network Computing (VNC) documentation

Operating system upgrade executable/support patches and corresponding readme documentation

Cisco Security Agent (CSA) and McAfee documentation

Related Cisco Unified Communications application documentation

Cisco Unity documentation http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/

Cisco Unified CallManager Compatibility Matrix

Using the Cisco Media Convergence Server Network Teaming Driver

http://www.cisco.com/univercd/cc/td/doc/product/voice/iptel_os/ index.htm

http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml

Note The operating system and SQL Server support patches post

on the voice products operating system cryptographic software page. You can navigate to the site from the voice application (Cisco Unified CallManager, CRS, and so on) software page.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/s ec_vir/index.htm

http://www.cisco.com/univercd/cc/td/doc/product/ipcvoice.htm

index.htm

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ ccmcomp.htm

http://www.cisco.com/univercd/cc/td/doc/product/voice/iptel_os/ driver

What’s Changed in This Release

For a list of changes for this release, refer to the Cisco Unified Communications Operating System Release Notes. To obtain the document, see Ta b le 2.

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Hardware Requirements

For hardware requirements, refer to the Cisco Unified Communications Operating System Release Notes. To obtain the document, see Ta ble 2.

Important Considerations

Before you proceed with the operating system installation or software update, review the following recommendations and information:

• Cisco labels new installations of the operating system as either 2000.4.3 or 2000.4.3a, and Cisco

labels the operating system upgrade as 2000.4.3a. For some details about 2000.4.3 and 2000.4.3a, review the following information:

–

The Cisco MCS-7825-H2 only supports new installations of 2000.4.3a (not 2000.4.3). All other servers that are listed in the release notes support new installations of 2000.4.3 or 2000.4.3a. To obtain the release notes, see Table 2.

–

If you are performing a new installation and want to identify the version of the operating system installation that your server supports, locate the operating system installation disk that ships in your software kit.

–

If you run 2000.4.3 on the Cisco MCS-7815-I2, Cisco strongly recommends that you apply a

2000.4.3a service release, for example, 2000.4.3asr1, as described in the “Installing Operating

System Software Updates” section on page 26. For this server, operating system 2000.4.3 lacks

a driver for the PCI-X card, which the 2000.4.3a service release includes.

–

If the server runs 2000.4.3, you cannot upgrade it to 2000.4.3a, but you can apply the 2000.4.3a service releases to get the fixes that are available in 2000.4.3a.

–

You can upgrade any Cisco MCS or Cisco-approved, customer-provided server that runs

2000.2.7 (or later) to 2000.4.3a, unless the server already runs 2000.4.3. The upgrade detects the current version that runs on the server, and if the server does not run a compatible version, the upgrade aborts.

–

The readme document that posts next to the 2000.4.3a upgrade executable provides additional details about the upgrade. To obtain the document, see Table 2.

• This Cisco Unified Communications operating system requires a minimum of 2 GB of memory on

the server. If the installation process detects less than 2 GB memory on the server, the installation aborts.

• Install the operating system image on the Cisco Unified CallManager publisher database server first

and then on the subscriber server(s).

• Install the same operating system version including the latest operating system service release on all

the servers in a cluster.

• Do not configure any server in the cluster as a Windows Domain Controller.

• Configure the server by using static IP addressing to ensure that the server obtains a fixed IP address

and that the Cisco Unified IP Phones can register with the application when you plug the phones into the network.

• Make sure that you enter the same administrator password on all servers in the cluster.

• Do not attempt to perform any configuration tasks during the installation.

• Install Cisco Security Agent to protect your servers against unauthorized intrusion.

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Frequently Asked Questions About the Operating System Installation

• Installing or using Netscape Navigator on the Cisco MCS or the Cisco-approved, customer-provided

server causes severe performance problems.

• Carefully read the instructions that follow before you proceed with the installation.

• The Ephemeral (Dynamic) port range in operating system version 2000.4.2 specifies 49152–65534

instead of the Windows 2000 default of 1024–4999.

• To protect the server from virus attacks during the operating system installation, complete the

operating system installation and apply the latest operating system upgrades and service releases before you connect the server to the network.

• Before you install the software, place the server in a workgroup.

• The system provides support for a limited set of applications where Cisco Unified CallManager is

installed. If you are uncertain whether a third-party application is supported, do not install it on the server.

• Always disable third-party, Cisco-verified applications on the server before the installation, except

when you are installing the operating system for the first time.

• Before you perform the installation, review the “Frequently Asked Questions About the Operating

System Installation” section on page 7.

Frequently Asked Questions About the Operating System Installation

Review the following questions and responses before you perform the operating system installation.

What hardware and disks do I receive when I purchase a Cisco MCS or a Cisco Unified Communications application?

You do not receive a monitor, keyboard, or mouse with any Cisco Media Convergence Server (MCS). During initial startup and configuration of the server, you must supply a monitor, a keyboard, and a mouse.

Before you begin the installation, carefully review the hardware documentation that accompanies your server. Make sure that you have the appropriate hardware before installing the operating system. See

Table 2 on page 5 for references to server hardware specifications.

Note Unless otherwise specified, this document uses base server model numbers. For example, references to

the MCS-7825 apply to servers including the MCS-7825H1, the MCS-7825I1, the customer-provided HP DL320 G3, and the customer-provided IBM xSeries 306.

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Installing the Operating System on the Cisco Unified Communications Server, Versions 2000.4.3 and 2000.4.3a

Frequently Asked Questions About the Operating System Installation

All Cisco MCS and customer-provided servers that meet approved Cisco configuration standards ship with a blank hard drive. When you purchase a Cisco Unified Communications application, you receive an operating system installation disk and another installation disk for the Cisco Unified Communications application.

Can I install this version of the Cisco Unified Communications Server operating system on any Cisco MCS?

No. This installation supports a new installation on the Cisco MCS, HP servers, and IBM servers that are listed in the operating system release notes. To obtain the release notes, see Table 2.

The installation displays a message if it detects an unsupported server.

How long does it take to perform the operating system installation?

The entire operating system installation process, excluding preinstallation tasks, takes approximately 20 to 30 minutes per server, depending on your server type.

Which Cisco Unified Communications applications use the Cisco Unified Communications operating system?

After you install the Cisco Unified Communications operating system, you install supported Cisco Unified Communications applications on a server that is dedicated solely to the single application or a server that supports coresident applications. The following list provides the Cisco Unified Communications applications that are intended specifically for use with this operating system:

• Cisco Unified CallManager or Cisco CallManager (not Cisco Unified CallManager 5.0)

Install on a server that is dedicated to the application or install on a server with Cisco Unified CallManager and a supported coresident application.

• Cisco Unified Contact Center Express or Cisco Unified IP-IVR

Install on a server that is dedicated to the application or install on a server with Cisco Unified CallManager and a supported coresident application.

• Cisco Unified IP Queue Manager

• Cisco Unified MeetingPlace Express

• Cisco Personal Assistant

• Cisco Emergency Responder

• Cisco Conference Connection

• Cisco Unified Customer Voice Portal

Note Cisco Unity does not use the operating system that is represented in this document. Refer to the

Cisco Unity documentation for information on the Cisco Unity operating system. See Tab le 2.

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Frequently Asked Questions About the Operating System Installation

How does the operating system installation work?

When you begin the installation, you boot the server from the operating system installation disk. After the system boots, the installation utility loads automatically and guides you through the installation process; likewise, the utility performs several preinstallation tasks that include preparing your server hard drive and loading server configuration information. (See “What data must I provide to configure

the server?” section on page 9 for more information.)

If necessary, the utility upgrades your system BIOS to a recommended version. The installation then automatically installs Microsoft Windows 2000 Server, which is intended solely for use with the Cisco Unified Communications applications. This operating system does not fully function for general use.

What data must I provide to configure the server?

During the installation process, you receive prompts that tell you to enter important configuration information about the server, such as the server name and IP address. You can complete the initial power up more efficiently if you gather all the necessary configuration information before beginning the installation process. The following information applies:

User and Organization Name

Registering the software product that you are installing requires user and organization name. Do not leave the field blank. You can enter underscores, hyphens, numbers, and letters.

Computer Name

Caution Failure to adhere to the described naming convention will result in an inoperable Cisco Unified

CallManager system and a complete loss of configuration information and data on a Cisco Unified CallManager publisher database server.

The host name (computer name) for a Cisco Unified CallManager server cannot start with a digit. When you choose a host name that begins with a digit, a Cisco Unified CallManager server does not function properly.

Ensure that the computer name comprises a unique network name of 15 characters or less. It may contain alphanumeric characters and hyphens (-) and must begin with an alphabetical character. Make sure that the computer name and workgroup labels follow the rules for ARPANET host names.

Although Microsoft allows the use of the underscore character (_) as part of the naming convention, Cisco strongly recommends that you do not use the underscore character in the hostname for this computer. The format for DNS domain names comprises labels that are separated by single dots. Each label comprises 1 to 63 characters with a maximum of 255 characters, including the separating dots, for the entire domain name. Labels must adhere to the following naming conventions:

• Ensure that the computer name starts with a letter.

• Ensure that the computer name ends with a letter or digit.

• Ensure that the interior characters of the computer name contain only letters, digits, and hyphens.

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• Ensure that the computer name is unique to your network.

• Ensure that the computer name is a maximum of 15 characters.

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Frequently Asked Questions About the Operating System Installation

• Do not include a space anywhere in the computer name, including leading or trailing spaces. Do not

use the following characters and symbols, which are not valid entries in computer names: \ " / [ ] : | < > + = ; , ?.

Be aware that the labels are case insensitive and must begin and end with a letter or digit character. Do not create domain names that contain digits only.

Note For unsupported cases, a message warns that the DNS implementation may not support UTF-8 or

underscore characters; for example, a message may display when you modify the hostname or DNS suffix and enter a DNS name that includes UTF-8 or underscore character that is not listed in RFC 1123.

If you change the computer name after the application installation, you must reinstall the operating system and the application.

Workgroup

This entry specifies the name of the workgroup to which this computer belongs. A workgroup comprises a collection of computers that have the same workgroup name. Ensure that this entry of 15 characters or less follows the same naming conventions as the computer name. A message displays if you attempt to use the same name for the computer name and workgroup name.

Note Cisco strongly recommends that the server belongs to a workgroup before you install the application.

You can change the choice after the installation, but you must place the server in a workgroup again before you upgrade any applications.

Domain Suffix

Always enter the Domain Name System (DNS) domain suffix in the format “mydomain.com” or “mycompany.mydomain.com.” Cisco applications such as Cisco Unified CallManager depend on DNS for resolution between the IP address to host name and vice versa. If your company does not support internet name resolution with a DNS server, enter a fictitious domain suffix such as “mydomain.com” or “mycompany.mydomain.com” during installation and use the same domain suffix when you configure your DNS server.

TCP/IP Properties

Assign an IP address, subnet mask, and default gateway.

Note Cisco recommends that you choose static IP information, which ensures that the server obtains a fixed

IP address. With this choice, Cisco Unified IP Phones can register with the application when you plug the phones into the network.

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Frequently Asked Questions About the Operating System Installation

Caution If you choose to use Dynamic Host Configuration Protocol (DHCP), Cisco Technical Assistance Center

(TAC) requires that you reserve an IP address for each server in the DHCP server scope. This action prevents the release or reassignment of IP addresses. If you do not reserve IP addresses through the DHCP server scope, the DHCP server may assign a different address to the server if the server is disconnected from, and then reconnected to, the network. To return the server to its original IP address, you must reprogram the IP addresses of the other devices on the network.

You cannot provision the IP address on this server by using the DHCP server that is provided with this operating system. You must use a separate DHCP server to assign a reserve IP address to this server. For more information on DHCP and how to configure the DHCP server that is provided with this operating system, press F1 to access the Microsoft Windows 2000 Server online help after you complete the operating system installation.

Domain Name System (DNS)

The Cisco Unified Communications application that you install may require you to configure DNS or some type of NetBIOS/IP (NetBIOS over IP) name resolution such as Windows Internet Name Service (WINS). Cisco Unified CallManager requires both DNS and NetBIOS name resolution. You can configure a separate Microsoft WINS server, configure LMHOSTS files on each server, or enable the DNS server that is provided with this operating system. For more information on DNS, WINS, LMHOSTS and on how to enable the DNS server that is provided with this operating system, press F1 to access the Microsoft Windows 2000 Server online help after you complete the operating system installation.

Note Cisco does not recommend using LMHOSTS for name resolution when more than 10 nodes exist in your

network.

Caution You must have a name resolution method in place, such as Domain Name System (DNS), Windows

Internet Name Server (WINS), or local naming that uses a configured LMHOSTS file. If you use DNS, make sure that the DNS server contains a mapping of the IP address and hostname of the server that you are installing before you begin the installation. If you use local name resolution, ensure that the LMHOSTS file is updated on the existing servers in the cluster before you begin the installation on the subscriber server; then, you must add the same information to the lmhosts file on the new server during installation, as the procedure instructs.

NT Administrator Password

You must enter and confirm an administrator password. Cisco requires a password for security purposes. If you leave the password blank, you cannot install a Cisco Unified Communications application on the server.

Tip Ensure that you use the same administrator password on all servers in the cluster.

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Installing the Operating System on the Cisco Unified Communications Server, Versions 2000.4.3 and 2000.4.3a

Frequently Asked Questions About the Operating System Installation

Configuration Data

See Table 3 on page 12 for configuration information that is required for installing the operating system on your server.

• Complete all fields unless otherwise noted.

• Gather this information for each Cisco Unified Communications Server that you are installing in the

cluster.

• Make copies of this table and record your entries for each server in a separate table.

• Before you begin the installation, obtain the configuration data.

Table 3 Configuration Data for Cisco Unified Communications Servers

Configuration Data Your Entry

User name

Name of your Organization

Computer name

Administrator Password

Current date, time, and time zone

TCP/IP properties (required if you choose custom network configuration)

• IP address

• Subnet mask

• Default gateway

DNS servers

• Primary

• Alternate

You must have a name resolution method in place, such as Domain Name System (DNS), Windows Internet Name Server (WINS), or local naming that uses a configured LMHOSTS file.

DNS domain suffix

WINS servers

• Primary

• Secondary

LMHosts file

Workgroup During the operating system installation, Cisco

requires that you configure the server in a workgroup.

NT domain (optional)

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