Cincinnati Bell CBQ2 MINERVA User Manual

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Page 1

CBQ2-2015 – MINERVA

Page 2

CONNECTED

Page 3

Fioptics Voice

25 Voicemail 25 Calling Services 26 Support 27 Troubleshooting 28 Collection and Use 29

TV and Internet Legal

30 Contact Us 39

Welcome to Cincinnati Bell and thank you for choosing us. Using the very best in advanced network technology, we’re able to bring you all the entertainment, information and communication you need at the speed of light. This book has been created to give you a glimpse of what your new Cincinnati Bell products can do for you.

Fioptics TV

Cincinnati Bell’s Digital TV service delivers more than 410 channels, HD, digital music channels, DVR service and On Demand. There’s incredible entertainment everywhere you turn.

Fioptics Internet

You can enjoy download speeds up to 1 Gbps. Even during peak times, your Internet connection is hands down the fastest in town.

Fioptics Voice

We have more than 14 unique calling services to meet your needs and plans that allow you to call anywhere, anytime in the United States.

Bundles

Our services are all great on their own. But when you bundle them together, the convenience and savings you get are unbeatable.

Thanks again for choosing Cincinnati Bell. We’re happy to have you as a new customer and look forward to providing you with exceptional services.

Sincerely, Michael Morrison, Director, Fioptics Services

Fioptics TV 3

Remote 4 Set-Top Box 5 Interactive Program Guide (IPG) 6 Guide 7 Reminders 8 Autotune Event 9 My Recordings (DVR) 9 Whole Home DVR 11 Restart TV 11 CatchUp TV 12 Favorites 12 Apps and Widgets 13 Fioptics Mail 14 On Demand 14 Mosaic 14 Settings 15 Parental Controls 15 Themes 16 Fioptics TV App 17

Fioptics Internet 20

Wireless Networking Equipment 20 Email Setup 22 Backup & Storage 23 Internet Security 24

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Enjoy a theater experience without leaving home! You’ll have access to nearly 120 popular HD channels for FREE, including:

◾ National Geographic HD ◾ ESPN HD

◾ HGTV HD

◾ CNN HD

If that’s not enough, you can add even more HD programming with our Premium Tier.

On Demand

Thousands of new movies and shows at your ﬁngertips with Fioptics On Demand! Binge watch old series or catch last week’s episode with setting the DVR.

◾ Free On Demand ◾ Movies On Demand

◾ Kids On Demand

◾ Premiums On Demand

Whole Home DVR

Record your favorite program and watch it in any room of the house! Bookmark your program so you can start watching it in one room and then pick up the rest in any room.

◾ Record 3 shows while watching something you previously recorded ◾ Record the shows you like by genre, actor or director ◾ Record an entire season of your favorite series

Premium Channels

From blockbuster movies to original comedy, premium channels provide the best in entertainment.

◾ HBO ◾ Cinemax

◾ Showtime ◾ The Movie Channel

◾ Starz ◾ Encore

Sports

You are always in the game with Fioptics TV. There is no need to miss a minute of action, no matter what sport you enjoy. For even more sports content, add the Fioptics Sports Package.

◾ NFL Network ◾ MLB Network ◾ NHL Network and more!

International

With the Spanish Tier, enjoy the most popular Spanish-language channels, including a variety of movies, music, sports and children’s entertainment.

◾ Mun2 ◾ Cine Mexicano

◾ Telemundo ◾ ESPN Deportes

◾ Discovery en Español ◾ Discovery Familia, and more!

Cincinnati Bell provides a variety of options for Indian programming.

◾ Zee TV ◾ Star One

◾ Star India Plus ◾ Star India Gold

Fioptics TV entertainment wherever you turn

Get an almost endless array of entertainment right at your ﬁngertips. Movies, music, sports, news, documentaries, kids’ programs—plus plenty of

programs in the unrivaled beauty of HD at your command using On Demand.

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FEATURES OF YOUR REMOTE

LIST Access and manage DVR recordings.

MENU Display links to your Guide, Favorites,

Recordings, Channel List, Video on Demand, Search and Self Care.

GUIDE See TV Listings for the current time.

DAY +/– Jump ahead or back 24 hours in TV Listings.

ARROWS Navigate through the program guide and

menu screens. Press the up arrow while watching TV to access menu options.

ABCD Use as shortcuts to access additional features

available for set-top box menu screens, program guide and interactive applications.

NUMBERS Press channel numbers to directly tune

to a channel.

Switch input mode to alphabet input.

LIVE Jump to live TV when using DVR.

DVR CONTROLS Control On Demand

and DVR, where available.

EXIT Return to watching television.

INFO View current program

information and preview the program coming next.

OK Conﬁrm highlighted selections

or press while watching Live TV to access the side bar menu.

ON DEMAND Directly access On

Demand movies and TV programs.

CH +/– Change channel to the next

higher or lower channel.

LAST Return to previous channel or

menu when viewing the guide or menu.

# Change the aspect ratio (4:3 or

16:9) on set-top box.

PROGRAMMING INSTRUCTIONS

During installation, your Cincinnati Bell technician programmed your remote. If your remote control stops working with your set-top box, remove any obstructions between the remote and set-top box, press and try again.

If that doesn’t work, you can re-synchronize the remote by pressing + for 3 seconds.

If you have a different remote or you would like to ﬁnd programming codes to program your remote control to other devices (TV, DVD Player, Etc.) please visit, www.urcsupport.com

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HOOK UP YOUR SET-TOP BOX

Chances are one of our top-notch technicians already installed your Fioptics TV service for you. In case you decided to install it yourself or if you choose to move your TV equipment to another spot in the room, the diagram below spells out how to connect the appropriate cables. You will need a separate set-top box for each TV on which you wish to receive digital services. In order to receive HD programming, you must have an HD set-top box.

Video

Audio

L/R audio

connection

Digital audio

optical connection

Digital audio

coaxial connection

Component video

connection HDMI connection

Cable in

HDTV

Cable in

HDTV or

AV Receiver

QUICK TIP

If your set-top box does not turn on, it may be updating. Wait a few minutes and try again. If that doesn’t work, check that the power cord is plugged in and the outlet is working.

When connecting the video cables, you can use either HDMI or Component. Do not use both at the same time.

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On Demand : Access video on demand movies and TV programs

Settings: Set parental controls, block channels, change

themes, and access hardware settings

My Account: Access rented/suspended on demand programs, purchased PPV events, scheduled reminders, and Fioptics Mail messages

Search: Search Live TV, Catchup TV, DVR, and Video on Demand programs. Searches are based on the title, director, and actor names

Menus

Menu Icons

Guide: Detailed listings of program information

DVR: Access recorded programs, upcoming recordings, and

series priorities

CatchUp TV: Watch missed programs that are from up to 3 days prior

Favorites: Set favorites for personalized guide ﬁlters

Apps: Access Picasa and YouTube applications

Widgets: Access Weather, Finance, News, Stocks, Sports, and

Twitter

YouTube A pp: Access YouTube directly from here

ACCESS YOUR INTERACTIVE PROGRAM GUIDE (IPG)

Main Menu

The Main Menu gives you access to all of your features, settings and applications.

ፘ Press to access the

Main Menu

ፘ To navigate the options, use

the ◀▶ arrows

ፘ To select a highlighted item,

press

ፘ To return to watching TV,

press

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Guide

Access a list of channels and programming currently available.

◾ Press ◾ Use the

◀▶

▼▲

arrows to view additional channels or times

ፘ Press on highlighted

selection to access the program or channel

ፘ To exit the guide and view

current program, press

ፘ Press again to cycle

through channel ﬁlters (All channels, Subscribed channels, SD channels, Favorites). After last ﬁlter, press again to close the guide

Use

◀▶

▼▲

arrows, page + / -, or day + / - buttons to scroll through the guide’s channels and times

ፘ Press once to tune to a

currently playing channel and keep the guide up

ፘ Press twice to tune to a currently playing channel and close the guide

Info Bar

View a brief description of the program you are currently watching and see what is coming up next. Also, surf through the other channels to see what is currently playing and what will be coming up next.

◾ Press ◾ Use the ▼▲ arrows to

preview other channels

◾ Press to switch to the

channel that is currently displayed

◾ To return to watching TV,

press

QUICK TIP

Guide will reopen on the last ﬁlter it was closed on – if you have difﬁculty ﬁnding a channel, please verify the guide is set to ALL channels.

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You can also set a reminder simply from the Info Bar by using the ◀▶ arrows to locate program you wish to be reminded for.

ፘ Press on highlighted

program

ፘ Select Set Reminder ፘ Press ፘ The reminder indicator will

appear in the guide

Cancel a Reminder

◾ Press ◾ Press on highlighted

program

◾ Select Cancel Reminder ◾ Press

Reminders

The reminder will appear on screen to tell you when your program is about to begin, it can be set to notify you 1, 2 or 5 minutes in advance. (Note: The reminder will only appear if you are tuned to another channel.)

ፘ When the reminder

appears, press to tune to your program.

ፘ When the reminder

appears, you must ﬁrst press the then press

to tune to your program

Setting a Reminder

◾ Press ◾ Press on highlighted

program

◾ Select Set Reminder ◾ Press ◾ The reminder indicator will

appear in the guide

QUICK TIP

You can cancel a reminder simply from the Info Bar by locating the program you wish to be reminded for and following the above instructions.

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Autotune Event

Along with the option to set a reminder, you are also able to set your box to autotune to your programs. When you schedule an autotune event, the settop box will automatically tune to the channel at the scheduled time.

When the autotune is about to tune to your program, an alert will pop up on the screen asking if you would like to conﬁrm, press

Setting an Autotune

ፘ Press ፘ Press on highlighted

program

ፘ Select Set Autotune ፘ Press ፘ The autotune indicator will

now appear in the guide.

Cancel an Autotune

ፘ Press ፘ Press on highlighted

program

ፘ Select Cancel Autotune ፘ Press

My Recordings (DVR)

Record Program

There are multiple ways to record a program. Any of the following options allow you to record a single program to view at a later time:

From the Guide or while watching a live program:

◾ Press once to establish

a one-time recording

ፘ Press twice to establish

a series recording

ፘ You can also, press on

a program and choose to record one-time or series

Establish a Series Recording:

ፘ While watching a program,

press

ፘ Select Record Series

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Access Recorded Programs

ፘ Press

◾ Find the recording you want to watch, using the ▼▲ arrows ◾ Press ◾ Select Play Recording ◾ Press

Manage Recorded Programs

To stop a recording:

ፘ While watching a recording,

press

ፘ Select Stop Recording

To delete/cancel a recording:

ፘ Press ፘ Select Recordings ፘ Press ፘ Highlight the program you

wish to delete, press

Pause, Rewind, and Fast Forward

To pause and play your current program:

◾ Press during a show that you are watching to stop the program ◾ Press when you are ready to tune back in

Rewind to watch something you may have missed:

◾ Press to go back and see what you have missed–you will be able to

rewind back to when you started watching

◾ Press up to 4 times to rewind faster or slower ◾ Press when you have reached your desired destination

Fast forward to catch back up to live TV:

◾ Zip through the commercials or the parts you have seen by pressing

up to 4 times to go forward faster or slower

◾ Press when you have reached your desired destination

Note: These features can only be used from the DVR set-top box. These features are only enabled on DVR recordings on non-DVR boxes.

QUICK TIP

If you experience pixelation or freezing, please wait a minute. If the

problem persists, reset your set-top box or turn off all unused boxes in

your house.

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Whole Home DVR

ፘ Whole Home DVR allows

users to access and setup recordings from HD set-top boxes. In order to utilize Whole Home DVR, you must have a DVR and at least one other set-top box and subscribe to Whole Home

DVR service.

Record Program

Record from Interactive Program Guide

◾ Press ◾ Highlight the program that

you would like to record, press once

Accessing Recorded Programs from a non-DVR box

◾ Press ◾ Select DVR, press ◾ When accessing recordings from the client box, you will notice programs

will have a “home” icon next to it. This indicates the program is Whole Home DVR and can be watched on any of your devices.

Restart TV

Go back to the beginning of a show that’s already in progress with Restart TV. To access Restart TV tune to a channel that has this feature available.

While watching a program

ፘ Press ፘ Navigate to Restart

Program, press

ፘ From the Guide ፘ Navigate to Restart

Program

ፘ Press

To stop a Restart TV program

ፘ While watching a program,

press

QUICK TIP

Restart Programs will be highlighted in “GRAY” on the Guide, letting you know this channel is able to use Restart TV.

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CatchUp TV

CatchUp TV allows you to access a program that aired within the past three days even if you forgot to record it! Never miss your favorite show again with CatchUp TV.

ፘ From the Main Menu ፘ Press ፘ Navigate to CatchUp TV

using the ◀▶ arrows

ፘ Press

You can now choose to ﬁnd CatchUp programs with one of the following options listed below:

ፘ channel ፘ show ፘ date ፘ search

To stop a CatchUp TV program

◾ While watching a program, press

Favorites

Set up all your favorite channels into an easy-to-access list. Don’t hassle with scrolling through pages and pages of programs just to see what’s on your frequently accessed channels.

Access Favorites List

ፘ Press until Favorites List appears

Create Favorites List

◾ Press and navigate to

Favorites

◾ Press

◾ Highlight CREATE and

press

◾ Press in the NAME

ﬁeld, press CLEAR, then RENAME, and press DONE

◾ Use the

◀▶

▼▲

arrows to select the channels you want to add to this Favorites list, press to add to list.

◾ Select UPDATE ◾ Press

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Widgets

ፘ Press ፘ Using the ◀▶ arrows, select

Widgets

ፘ Press ፘ Select the Widget you would

like to view

ፘ Press

Applications and Widgets

Stay connected with the Apps on your Fioptics TV. Watch your favorite YouTube video or send a Tweet right from your TV. Widgets allow you to get Weather, News and Stock updates without leaving your show!

YouTube

ፘ Press ፘ Using the ◀▶ arrows,

select the YouTube app

ፘ Press

Twitter

ፘ Press ፘ Using the ◀▶ arrows, scroll

to Widgets

ፘ Press ፘ Using the ◀▶ arrows,

select Twitter

ፘ Press

Widgets

Widgets are mini-applications made available on your set-top box.

ፘ Finance: View brief news stories related to ﬁnance. ፘ News: View brief news stories related to ﬁnance. ፘ Sports: View brief news stories related to sports. ፘ Stocks: View and track stocks. ፘ Twitter: If you have a Twitter account, you can use the Twitter widget to

compose a tweet, view what’s trending, or search a tweet from the Home Timeline page.

ፘ Weather: The Weather widget displays weather information. By default,

it displays local weather based on your zip code.

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Fioptics Mail

Get the latest updates from Cincinnati Bell including the latest Movies On Demand, notiﬁcations on new exciting features and important information about your account.

To access your Fioptics Mail

ፘ Press , navigate to My

Account, using the ◀▶

arrows, scroll to Fioptics Mail

ፘ Press

Mosaic

View six preselected kids, sports or news channels at the same time in thumbnail format. Even if you don’t know the name of the program you want to watch, you’ll be able to recognize it and tune there quickly and easily.

◾ Tune to channel 101

(sports), 102 (kids) or 103 (news)

◾ Use the

◀▶

▼▲

arrows to highlight the channel you are interested in

◾ Press to tune to that

channel or press to return to the previous channel you were watching

On Demand

◾ Press and navigate to

ON DEMAND, press

◾ Scroll through categories

on the top of the On Demand Guide for thousands of movies and shows, select a category

◾ Press Buy to rent or to

watch for free

Picasa

ፘ Press ፘ Using the ◀▶ arrows select

Apps

ፘ Press ፘ Using the ▼▲ arrows select

Picasa

ፘ Press

ፘ The registration screen will appear. From your computer, enter the URL

https://www.google.com/device

ፘ Enter the code displayed on your TV screen, select CONTINUE ፘ Review terms, select ACCEPT ፘ You are now logged in to your Picasa account and have access to My

Albums and Photos

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Settings

With Fioptics TV, you can personalize the Guide theme, create a PIN and modify certain settings of your Fioptics TV such as Parental Controls and Channel Block.

ፘ Accessing settings

requires you to enter your account password. The default account password if not changed is 1111

Parental Controls

Parental Controls let you decide how your family watches the TV. Parental controls and channel blocking features allow you to restrict programming by rating, channel, and content.

To setup parental controls

To access Settings/Parental controls you will have to enter your account password. The temporary password is 1111.

ፘ Press ፘ Use the ◀▶ arrows and

select SETTINGS

ፘ Press ፘ Select PREFERENCES ፘ Press ፘ Navigate to the parental

controls box, and press to check the box

To access parental control settings

ፘ Press ፘ Use the ◀▶ arrows and

select SETTINGS

ፘ Press ፘ Select USERS ፘ Press ፘ Select Parental Control,

press

From here you can edit based on movie rating, TV rating, unlock timer, blocked unrated content and additional block speciﬁcations. Select Submit, press

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Themes

Theme settings, you can change the look of the Guide, there are three options, Traditional, Transparent and Large Font.

ፘ Press select Settings ፘ Enter password ፘ Press ፘ Select Preferences, using

the

◀▶

▼▲

arrows, navigate

to THEME

ፘ Press

ፘ Blue arrows will appear, using the ◀▶ arrows, select your theme ፘ Select Submit, press ፘ Press when box appears. The set-top box will reboot.

A great new added Guide Theme is our Larger Font theme. This allows you to see a noticeable difference in letter size for easier viewing!

Channel Blocking

ፘ Press ፘ Use ◀▶ arrows and select

SETTINGS

ፘ Press ፘ Select PREFERENCES ፘ Navigate to Add: ፘ Press Menu ፘ Use ◀▶ arrows and select

SETTINGS

ፘ Press ፘ Select PREFERENCES to block ፘ Navigate to EDIT to block channels. Navigate to UPDATE ፘ Press navigate to SUBMIT to save the changes.

QUICK TIP

Choose the movie or TV rating you wish to block. For instance, if you select R, all movies rated R, NC-17, AO, X, XX, and XXX will be blocked.

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Link to your favorite network’s TV Everywhere

With Fioptics TV, you can quickly link to your favorite TV Everywhere apps including:

To view all TV Everywhere apps, click on Network Apps from the Fioptics TV app.

Fioptics TV App a new way to share TV everywhere in your home!

Turn your phone or tablet into a TV!

As a Fiopitcs TV customer, you can watch live TV from anywhere in your home. Watch your favorite 50 channels on your tablet or smartphone in any room of your house when connected to your home wireless network! Plus enjoy these features:

ፘ Browse Channel Guide ፘ Search for available programming ፘ Set Parental Controls for peace of mind ፘ Filter the guide by your favorites, by category, rating, and more

TV Everywhere is compatible with most Apple and Android devices:

ፘ Apple iOS iPad ፘ iPad Mini ፘ iPhone ፘ iPod Touch with iOS 7.0+ ፘ Android Tablets and Smartphones with 4.0+ operating systems

QUICK TIP

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Getting Started

Make sure you are connected to your home’s Fioptics WiFi Internet. Download the Fioptics TV app from the App Store or from Google Play onto your tablet or smartphone.

To use the Fioptics TV app

ፘ Log in using your Cincinnati Bell My Account username and password. If

you do not have a My Account, click Register for an account.

Adding & Managing Devices

Once you have logged into the Fioptics TV app, you will be able to add or manage your devices. With Fioptics TV, you can have up to ﬁve devices connected at one time. The ﬁrst time you login, you will need to add your device

ፘ Tap the Nickname ﬁeld and enter a Nickname for that device ፘ Tap ADD DEVICE

Watch TV

ፘ Once you have successfully added your device, tap WATCH TV to

continue.

ANDROID A PP ON

Downlo ad on the

App Store

Guide

Browse the interactive program guide with up to 14 days of programming.

ፘ Scroll right and left in

guide to view upcoming programming and to return to current programming.

ፘ Tap the timer picker on the

top left-hand side to jump to a particular date or time.

ፘ Scroll up and down through

channels in the guide to ﬁnd what you would like to watch.

ፘ Tap a program name to view

the details on that episode. To view the show, tap the WATCH button. The WATCH button will only be present when you are connected to your home WiFi network.

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Live TV

ፘ From the programming

information page, tap the WATCH button to view live TV from the Fioptics TV app.

ፘ Click the arrow in the top

left corner of the screen to return to the program information and guide.

ፘ You can also access the guide be pulling up the quick a mini guide at

the bottom of the screen by swiping up using the grab bar which is the three white lines. This will show what program is currently playing on all of the channels available within the Fioptics TV App. Just press tap the image for the show or movie poster and the program channel will immediately change.

ፘ To set Closed Captioning options, tap the Gear icon on the top right-

hand side. Edit the volume by tapping the volume icon to the left of the gear.

Network Apps

The Fioptics TV app gives you access to your favorite network applications, like HBO GO and Fox Now. The Fioptics TV app will link you to all of the TV Everywhere apps that are available to Fioptics TV Subscribers.

To view the list of applications you can access with your Fioptics TV app

ፘ For Android devices, tap the

FIOPTICS icon in the upper righthand corner and then tap NETWORK APPS from the list of options.

ፘ For Apple devices, tap NETWORK

APPS at the bottom of the screen.

ፘ You will be presented with a list of

network app icons.

ፘ To open, tap the network you would

like to watch. If you have already downloaded the corresponding application onto your phone or tablet, you will be redirected

to the application. If you have NOT downloaded the corresponding application, you will be redirected to the app store.

If you access an additional app, such as HBO GO, you will be required to sign in. Use the email address and password you used to log into the Fioptics TV app – this will be the same as your Cincinnati Bell My Account username and password.

QUICK TIP

Visit cincinnatibell.com/ﬁopticstvapp to ﬁnd out more information on the Fioptics TV app.

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Features

Cincinnati Bell has the fastest download speeds in town, so you can do even more in less time. With our 1 Gigabit package you can upload hundreds of photos in under a minute, or download up to 500 songs in just 15 seconds. This is 20X faster than cable Internet.

Our wireless modems and routers can support up to 4 wired devices and 32 wireless devices, so you can hook up the whole family! Connect any WiFi-enabled device (iPad, smartphones, laptop, WiFi phone, etc.) automatically, without any additional equipment.

Internet Features

These enhanced services optimize your home computer experience with wireless mobility, security, storage, and 24/7 access to technical support.

Wireless Networking:

Internet almost anywhere in your home — and enough to share. Connect wirelessly to the Internet using your laptop, iPad or smartphone.

◾ Free technical support ◾ No equipment to buy ◾ Life-time warranty. If it breaks, we will replace it ◾ Future proof. If it becomes obsolete, we will replace it

Fioptics Internet information at your ﬁngertips

The world’s on the move and so are you—get there with amazing Internet performance. With Fioptics Internet, you get lightning-fast speeds of up to

1 Gbps, and an all-in-one protection package. Now that’s something!

Wireless Networking Setup

Follow these simple steps to set up your Cincinnati Bell WiFi access:

ፘ Open an Internet browser and enter 192.168.200.1 into the address bar

to access the ZyXEL Router UI.

ፘ At the bottom of the screen, hover over NETWORK SETTINGS and select

WIRELESS.

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QUICK TIP

If your connection or download speeds seem slow, try waiting awhile for them to improve before rebooting your computer and/or modem.

ፘ Select the GENERAL tab at the top of the screen. ፘ In the WIRELESS NETWORK SETUP – Wireless ﬁeld, click the bubble

next to ENABLE.

ፘ In the WIRELESS NETWORK SETTINGS – Wireless Network Name (SSID)

ﬁeld, enter the name you would like to assign to your wireless network.

Scroll down to the SECURITY LEVEL section.

ፘ In the SECURITY MODE drop down list, select WPA-PSK. ፘ Un-check the box next to Generate password automatically. ፘ In the PASSWORD ﬁeld, enter your desired password: Your password

must be between 8 and 63 characters long, and use lower-case letters, uppercase letters, numbers, and special characters to ensure that your

password is secure. NOTE: Spaces and underscores cannot be used in the creation of your password.

ፘ Click APPLY to save your changes.

NOTE: Some older computers or devices may not support the WPA-PSK encryption typically used by your ZyXEL router. If this is the case or you experience issues with the process above, you can also select a lesssecure WEP option from the SECURITY MODE drop down list. In order to do so, follow STEPS 1-4 above and then drag the blue ball to the yellow BASIC portion of the security bar.

Write your username and password here:

SSID/NETWORK NAME

PASSWORD

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QUICK TIP

Our email allows for unlimited storage, so no need to worry about

constantly cleaning out your inbox.

Set Up Email

Now that you’ve got the best Internet in town, it’s really easy to set up your new email account:

1. Go to http://cincinnatibell.net

2. Enter your email address and password To add up to 4 additional email addresses or change your password:

1. Go to cincinnatibell.com/myaccount

2. Click the My Services link and follow the onscreen instructions

Premium Technical Support:

Cincinnati Bell Premium Technical Support offers highly trained PC support expert available 24/7 to solve hundreds of PC problems, like virus removal, software support, driver installation, and much more. We also support Mac and PC as well as phones, cameras, printers, and other devices.

◾ Peace of mind that your home computer and other connected devices will

run smoothly

◾ Personal, easy-to-understand, one-on-one support that you can trust ◾ Assurance that Premium Technical Support is not outsourced overseas ◾ No more dragging your PC into a shop or waiting around for a technician

to show up Save when you bundle some of these popular features!

System Requirements

Currently, we support the following:

◾ Web browsers: Internet Explorer 6.0+, Firefox 1.5+ and Safari ◾ Operating systems: Windows 2000, XP, 7 or Vista, and Mac OS X ◾ Processor: minimum Intel Pentium 600MHz ◾ Available hard-drive space: 320MB

While other browsers and operating systems should work with our network, Cincinnati Bell does not provide technical support for them at this time.

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Cincinnati Bell Backup & Storage

Protect your family memories and important ﬁles on your computer, tablet and smartphones automatically with Cincinnati Bell’s Backup & Storage. To setup your Backup & Storage go to www.cincinnatibell.net, under Premium Services, select Backup & Storage and log in using your Cincinnati Bell email account. Once open, follow the steps below to install and setup Backup & Storage.

Access your ﬁles ANYWHERE, ANYTIME

ፘ Download the app for all your Android and iOS devices. ፘ Log in to your account via the web client: http: //backup.cincinnatibell.com ፘ Download to unlimited devices - desktop, laptop, mobile and tablets. ፘ Aggregate your Facebook, Google, Picasa and Dropbox into ONE cloud.

Don’t Forget!

Your initial backup may take a little extra time, depending on the total amount of ﬁles you are backing up. After the initial backup, your ﬁles (based on the selections you made) will automatically be backed up and stored as new content is added.

ፘ Select Get Started ፘ Select Sign-in ፘ Log in using your Cincinnati Bell email address and password

ፘ After logging in, you will receive

an email to the email address you entered previously

ፘ Choose the app for your device or download the app from the links

provided

ፘ Select RUN to install or SAVE to

install later

ፘ Install and select RUN ፘ Read and accept license terms #4 ፘ LOG IN and select CONTINUE SETUP ፘ Enter the name of your device and select NEXT

ፘ Select the folders you want to

automatically backup. Select

ፘ Review and select FINISH

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Cincinnati Bell Internet Security

Cincinnati Bell Internet Security offers up to date protection without slowing down your computer. Help protect yourself against viruses, spyware, spam, phishing, and identity theft. To setup your Internet Security go to www.cincinnatibell.net, under Premium Services, select Internet Security and log in using your Cincinnati Bell email account. Once open, follow the screens below to install and setup Internet Security.

ፘ Download software for your computer and Accept and Install Internet

Security

ፘ You computer is now

protected and you can run a scan or change settings

ፘ Turn on SAFE SEARCH or Decline ፘ You can now run a SCAN, change SETTINGS, or view STATISTICS

ፘ Next, you can set ONLINE

SAFETY and BROWSING PROTECTION by modifying SETTINGS

Internet

The Terms and Conditions controlling your Internet service are subject to change. You may cancel your service at any time if you do not agree to any change. By continuing to use the service after a change is in effect, you accept the change and agree to abide by it. If we make a material change to the Terms and Conditions we will take reasonable steps to notify you. The most recent version of the Internet Terms and Conditions will always be posted at: http://www.cincinnatibell.com/customer_support/policies/

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Make Calls

Local: Dial the 7- or 10-digit telephone number Long Distance: Dial 1 + area code + 7-digit telephone number International: Dial 011 + country code + telephone number Operator Assistance: Domestic: Dial 0, International: Dial 00

Please note that charges may be assessed on a per-use basis and are dependent on the services provided. Airtime costs after the call has been connected will be billed separately.

Directory Assistance: Dial 411 Charges will be assessed on a per-use basis.

Emergency: Dial 911

Voicemail

Set up your voicemail

1. Dial the access number: Greater Cincinnati (OH and IN): 513-554-1234 Greater Cincinnati (KY): 859-392-1234 Greater Dayton, Middletown and Springﬁeld: 937-619-1234

2. Enter your 10-digit telephone number

3. Enter your temporary password, 1111

4. Listen to the New Subscriber Tutorial, an automated lesson in setting up your mailbox

Access your voicemail

1. Dial *966 or *11

2. Enter your password and press #

If you have purchased Cincinnati Bell’s Per-Line Privacy feature, dial *82 plus the access number to release your number to the voicemail system.

Voicemail main menu

◾ To listen to new messages, press 11 ◾ To listen to saved messages, press 12 ◾ To change your greetings, press 43

Fioptics Voice communication that’s right at home

Stay connected with our voice service and get all the features you could want. When it comes to award-winning customer satisfaction and the most

experienced local technicians, there’s no provider like Cincinnati Bell Fioptics.

QUICK TIP

You’ll know that you have new voicemail messages when you pick up the phone and hear a stutter dial tone instead of a solid dial tone.

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Calling Services

Anonymous Call Rejection: Block all incoming calls marked as Private or

Anonymous. To activate: *77. To deactivate: *87.

Anywhere Call Forwarding: Remotely forward calls to any phone. To activate and deactivate, call 513-421-7869. Enter your 10-digit phone number and password (temporary password defaults to 0042), and follow prompts.

Call Block : Block unwanted calls from phone numbers you select. To activate: *60. To deactivate: *60.

Call Forwarding: Forward all incoming calls to the local or long-distance number of choice, designating a new number each time you forward your calls. To activate: *72, listen for dial tone, dial desired forwarded number and listen for 2 short beeps. To deactivate: *73.

Call Return: Dials the last number that called your line. To activate: *69.

Call Waiting: Put a caller on hold to answer an incoming call. Press the

receiver to put the ﬁrst call on hold and take the second call. To activate (one-time only): *70.

Caller ID: The caller’s name and number will appear on your Caller ID unit, which is available from Cincinnati Bell or wherever you buy phone equipment.

Distinctive Ring: Identify preselected callers with a distinctive ring or call-waiting tone.

◾ Cincinnati Bell will assign you new telephone numbers. You decide how

you want to use them.

◾ Notify callers of your new telephone numbers. ◾ Have a friend call so you can recognize the new ring for that number.

Priority Call: Select up to six telephone numbers from which incoming calls will cause the phone to ring in a special way. To activate: *61.

Repeat Dial: Automatically redial a number for up to 30 minutes until the call gets through. To activate: *66.

Speed Calling: Quickly call friends and family. Press *75 and enter a 2-digit code (20-49) after hearing the dial tone. Then dial the complete number that you wish to assign. To use, dial the 2-digit code you assigned followed by #.

Reveal: Stops calls marked unidentiﬁed by Caller ID before they reach you and asks callers to input their phone number.

Three-Way Calling: Talk to two different parties at the same time.

Voice

The Terms and Conditions controlling your Voice service can be found in the Company’s tariff ﬁlings or Service Agreements. The most recent version of the Company’s tariffs can always be accessed at https://www.cincinnatibell.com/aboutus/regulatory_affairs/regulated_ services/, and our Service Agreements can be accessed at http: //www.cincinnatibell. com/aboutus/regulator y_affairs/service_agreements/. In addition, the Company has a “Telephone Customer Rights and Responsibilities” page that answers many frequently asked questions, viewable at: http://www.cincinnatibell.com/customer_support/policies/ customer_rights/

QUICK TIP

For assistance, call Technical Support at 513-565-9890.

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Online

Visit cincinnatibell.com/support to ﬁnd out more information on all your Fioptics services. Check out the top questions on TV, Internet and Home Phone and ask any questions you might have about your new Fioptics services!

My Account

Free online access is available round-the-clock, which makes reviewing your account information or making changes fast, secure and easy. Plus, you’ll ﬁnd a wealth of support information and online tours to guide you. To sign up, go online to www.cincinnatibell.com/ﬁoptics and click on Manage My Account.

◾ My Services ◾ My Bills

◾ My Notiﬁcations ◾ My Orders

◾ My Proﬁle ◾ Order PPV

Support help when you need it

From payment support to troubleshooting and frequently asked questions, we’re here to help. If you can’t ﬁnd the answer you need, call us or visit

us online.

eBill

eBill is our convenient paperless billing solution that makes paying your Cincinnati Bell bill simple and hassle-free. And best of all—it’s FREE.

◾ Eliminate paper bills and trips to the mailbox ◾ Receive a courtesy email when your bill is available ◾ Access to up to 18 months of past bills online ◾ View your account online at your convenience, 24/7

Autopay

Autopay is the simple, secure and worry-free way to pay your bill every month. Choose which checking account you want to use and indicate the due date on your statement, and on that day your bill will be paid automatically!

◾ No checks to write ◾ No stamps to buy

◾ No late payments ◾ No trips to the post ofﬁce

Free up your time for more important things. And Autopay works perfectly, whether you prefer a paper or an electronic statement. It couldn’t be any easier.

QUICK TIP

If you have questions about your bill, log on to My Account to access online billing tutorials.

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Troubleshooting

What if I am not receiving the HD-quality picture I expected?

Refer to the Interactive Program Guide (IPG) to determine if the program is broadcast in HD. If there are black bars to the right and left of the picture, in most instances your broadcaster is not transmitting in full HD. If you would like to have your picture ﬁll the entire screen, refer to your TV manual for details.

What do I do if I am getting poor reception or the picture on

the TV screen is distorted?

To experience better picture quality, reboot your set-top box and turn off any unused boxes. Also, make sure that the set-top box is connected directly to the cable outlet. Reconnect and hand-tighten any loose cables. Ensure that the WAN port on your primary box is securely connected to the LAN port on your gateway with an Ethernet cable. Verify that your TV is tuned to the appropriate input.

What do I do if my IPG is frozen?

Reset your set-top box. Unplug the box, wait a few seconds, then plug it back in. Please note, it may take a few minutes for the software to update and the IPG to become operational again.

Why can I see a picture but can’t hear any sound?

Make sure hasn’t been pressed and try turning up the volume. Verify that the cables attached to the audio input jacks on the back of your set-top box and your TV or home theater system have been properly attached and are tight.

What do I do if there is no video picture on the T V screen?

Make sure that your TV, set-top box and home theater system are powered on, and that your remote is set to the appropriate input source. Ensure that the cables are connected correctly and hand-tighten any loose connections. Tune to an authorized cable channel (one that you know that you get).

What steps should I take if I am unable to view any channels

from my set-top box on my TV?

Power off your set-top box. Make sure that both the DSL light and Internet light are lit up on the gateway device (see the gateway manual for details). If both lights are not active, power off the gateway device, wait a few seconds and then power the gateway back on. Please note that performing this step will disconnect any active device from the Internet, such as other set-top boxes, computers, video game systems, etc.

If your DSL and Internet lights do not turn on, please contact Technical Support. If both your DSL and Internet lights turn on, then power on your set-top box. If you still do not get video, consult your TV owner’s manual or contact Technical Support at 513-565-9890.

How do I know if I have the correct cables plugged into the

set-top box?

Make sure that when you are plugging in the cable, you pay very close attention to the pages in this guide that show you graphics of where the cables go. Your set-top box will require the cables are properly inserted.

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What does the “account is locked” error message mean?

Your email is currently being accessed. Double check to make sure that no one else or no other program is trying to check the same email account at the same time. Please note: you might see this error message if you leave your email running at home and then try to check your email from another location. If you are certain that no other program or person is trying to check your email, then shut down your email and leave it off for at least 15 minutes before trying again. If you still receive the same error message after rebooting, please contact Cincinnati Bell’s customer service department.

Why can I load some web pages but not others?

Typically, this means that the server hosting the web page you’re trying to access may be down or that the web page has moved. Verify that you have the correct URL. Alternately, the web page you’re trying to access may be too busy. Wait a few minutes then reload the web page.

How do I program my Titan 2056 remote control to other

devices such as (TV, DVD Player, Etc.)?

Visit www.urcsupport.com. Go to the ﬁeld named, “Select your remote model #” and select “Titan 2056 SLVR” from the drop down box. Instructions for setting up the remote to other devices are listed here. Then scroll down to the section where it states to “Find Code”. Here you can type in your Television brand name (ex. Sony) and hit the “Find Code” button. It will populate a code for you to enter to program your TV.

How can I improve my Internet speed?

To experience faster Internet speeds, reboot your modem and turn off unused cable set-top boxes.

COLLECTION AND USE

What is personally identiﬁable information?

Personally identiﬁable information is information that identiﬁes a particular person. It does not include aggregate data that does not identify a particular person. This notice addresses the personally identiﬁable information that you have furnished to us or that we have collected using the CBET cable system when we provide video programming or other services to you.

What kind of personally identiﬁable information does CBET collect?

Under the Cable Act, CBET is only permitted to collect personally identiﬁable information for the following purposes:

ፘ in order to obtain information necessary to provide our cable service or other services to you; ፘ and to detect unauthorized reception of cable communications.

The Cable Act prohibits us from using our cable facilities to collect personally identiﬁable information about you for any other purpose without your prior written or electronic consent.

In order to provide reliable, high quality service to you with minimal delays, we keep business records containing information about you that may constitute personally identiﬁable information. The personally identiﬁable information we collect typically includes the following:

ፘ name ፘ address ፘ telephone number ፘ e-mail address

ፘ driver’s license number ፘ Social Security number ፘ credit card and/or bank account number ፘ other similar account information

We may also collect other information about your account including billing, payment, and deposit history; past correspondence with you ; maintenance and complaint information; information about the services to which you subscribe and your use of those services; information about the purchases you make over the system; and records indicating the types and number of devices you use to connect to the system (e.g., televisions, modems, set-top boxes, and computers). Additionally, if you rent your residence, we may have a record of whether landlord permission was required to install our cable service facilities as well as your landlord’s name and address.

What kind of information do you collect if I use interactive or transactional services?

When you use our interactive or other transactional television services such as Video On Demand programming, our system automatically collects certain information on your use of these services. Most of this information is not personally identiﬁable information and

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is simply used to carry out a particular command or request you make using your remote control or set-top box. This may include information required to change your television channel, review listings in an electronic program guide, and pause or fast-forward through certain On Demand programs, among other information. It may also include other information such as the speciﬁc service features you use and the time spent using them. However, in order to carry out a request to watch a pay-per-view program or Video On Demand, for example, the CBET’s system may collect certain personally identiﬁable information, such as your account information, in addition to the product or service purchased, so that you may be properly billed for the program or service.

How does CBET use personally identiﬁable information?

CBET collects, maintains, and uses personally identiﬁable information as permitted by the Cable Act and other applicable laws. Generally, we use this information to conduct business activities related to providing cable and other services to you and to help us detect theft of service. More speciﬁcally, we use personally identiﬁable information for the following business purposes:

ፘ To ensure that you are receiving the services you ordered ፘ To allow us to properly maintain those services and to make improvements or upgrades

when necessary

ፘ To conﬁrm that you are being properly billed ፘ To provide you with technical support and for system maintenance ፘ To inform you of new products or services that may be of interest to you ፘ To allow us to understand the use of, and identify improvements to, our services ፘ To prevent fraud, including the unauthorized use of our service or violations of applicable

policies and terms of service

ፘ To ensure our own compliance with the law

Additionally, we may use or disclose personally identiﬁable information about you without your consent to protect our customers, employees, or property, in emergency situations, to enforce our rights under our terms of service and policies, in court or elsewhere, and as permitted by law.

Overview

This Welcome Guide includes a version of Cincinnati Bell’s “Fioptics TV – Cable Television Terms and Conditions”. These terms are subject to change. You may cancel your service at any time if you do not agree to any change. By continuing to use the service after a change is in effect, you accept the change and agree to abide by it. If we make a material change to the Terms and Conditions we will take reasonable steps to notify you. The most recent version of the Fioptics TV – Cable Television Terms and Conditions will always be posted at: http://www.cincinnatibell.com/customer_support/policies/

Fioptics Cable Television – Terms and Conditions of Service

Revised 05.01.2015

Cincinnati Bell Extended Territories LLC (“CBET” or “Cincinnati Bell”) operates a cable television system that provides “Subscribers” (also, “Customers,” “you” or “your”) with cable television programing services under the trade names “Fioptics” and “Zoomtown” (collectively, the “Service”, “TV”, “Cable TV”, or “CATV”).

The Service is provided to you by Cincinnati Bell, subject to your compliance with the terms and conditions set forth in these Fioptics TV – Terms and Conditions of Service (the “Terms and Conditions”). Any terms or conditions included on any Work Order, Services Agreement, point-of-sale purchase receipt, E-SIGN recording of a non-written contract, Promotional Offer, Acceptable Use Policy, or Privacy Policy are incorporated into and made a part of these Terms and Conditions, which collectively form the Agreement between you and Cincinnati Bell (the “Agreement”). By accessing and using the Service, you represent and agree that you have read, understand, and consent to be bound by the Terms and Conditions of the Agreement. If you do not consent to be bound by the Terms and Conditions of the Agreement you must not use the Service or register as a subscriber of the Service, and must promptly call the ZoomTown Help Desk at (513) 397-HELP (513-397-4357) or the Fioptics Help Desk at (513) 565-9890 to cancel the Service.

Cincinnati Bell may revise the Agreement at any time by posting a revised version on Cincinnati Bell’s website, speciﬁcally on the http://www.cincinnatibell.com/tv/packages/ webpage with title “Fioptics/Zoomtown Cable Television – Terms and Conditions of Service”, or by notifying you by email, conventional mail, telephone, or on your Cincinnati Bell monthly bill. You are responsible for periodic review of the Agreement and must be aware of any such revisions. The modiﬁed terms will become effective three (3) days after posting to

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the website or, if we notify you by email, conventional mail, telephone, or on your monthly bill, effective as stated in such message. By using the Service after any such modiﬁcation, you agree to the latest version of the Terms and Conditions. However, any changes to the “RESOLUTION OF DISPUTES – BINDING ARBITRATION” section herein will not apply to any disputes for which the parties have actual notice on or prior to the date the change takes effect.

If any revision to the Agreement is unacceptable to you, you may terminate your subscription to the Service as provided in the TERMINATION section herein. Further, if you violate any of the terms and conditions contained within the Agreement, Cincinnati Bell may terminate and/or suspend your access to the Service without notice.

APPLICATION FOR SERVICE

The Subscriber shall submit a written application for cable service for each location where service is desired on forms provided by Cincinnati Bell.

ACCOUNT

Upon acceptance of your application for service (which application may include a credit check) and receipt of any applicable deposit(s), you will become a subscriber to the Service. By registering as a subscriber to the Service, you will receive an account (“Account”) with a user ID and will be required to select a password. Your Accoun t is for residential use only. You are solely and legally responsible for all activities conducted through your Account and any sub-accounts or user names under your Account, and agree that you will only use the Service for lawful purposes. You may permit another individual, including a minor, in your household to use your Account subject to your supervision, in which case you will retain all legal responsibility for the Account.

Finally, you agree to provide accurate and complete registration information and to update this information when it changes. Failure to provide such accurate, complete and updated information shall constitute a breach of this Agreement and unauthorized access to the Service, and may result in immediate termination of your Account and subject you to civil and/or criminal liabilities.

PARENTA L CONSENT REQUIRED ; USE OF SERVICE BY PERSONS YOUNGER THAN 18

The Service is marketed to be purchased by adults, or with the consent of persons 18 or older. From time to time, parents and guardians may permit their children under 18 to use the Service. However, Cincinnati Bell does not knowingly allow anyone under 18 to provide any personally identiﬁable information, and Cincinnati Bell does not knowingly collect personally identiﬁable information from, anyone under 18 via the Service. Furthermore,

the law would require us to obtain veriﬁable parental consent before knowingly collecting any personally identiﬁable information from children under the age of 13. While Cincinnati Bell does not collect personally identiﬁable information from children under the age of 13, all minors should obtain permission from a parent or guardian before sending personal information via the Service. Any violation of this provision may constitute a breach of the Agreement and Cincinnati Bell, it its sole discretion, may suspend or terminate your access to the Service without notice.

ACKNOWLEDGMENET OF INTELLECTUAL PROPERTY RIGHTS IN CONTENT

The Service permits access to content (“Content”) that is or may be protected by copyrights, trademarks, patents or other proprietary rights (including intellectual property) (“Rights”) owned by Cincinnati Bell and other third parties. By utilizing the Service, you acknowledge:

ፘ these Rights are valid and protected in all media existing now or later developed; and ፘ except as is explicitly provided otherwise, applicable copyright and other intellectual

property laws shall govern your use of Content; provided, however, that such use does not grant you a license under any of the Rights in the Content described herein.

All such Rights are retained by Cincinnati Bell and its afﬁliates, and/or any third party owner of such Rights. Further, you agree that you may upload software ﬁles, message boards or otherwise transmit only Content that is not encr ypted; Content that is not subject to any Rights; and/or Content for which any holder of Rights has given express authorization for its distribution.

You agree to fully comply with copyright law and all provisions of the Digital Millennium Copyright Act of 1998 (the “DMCA”) and to fully cooperate with Cincinnati Bell in its efforts to comply with the DMCA. Cincinnati Bell may investigate any reported violation of its policies or complaints of infringement relating to your use of the Service and take any action that it deems appropriate. Such action may include, but is not limited to, issuing warnings, and suspension or termination of your Account and access to the Service. In the event that you believe that any third party has infringed on any copyrighted material of yours, you shall provide Cincinnati Bell with notice in compliance with the provisions of the DMCA. See our informational webpage “File a Notice of Claimed Copyright Infringement” available at: http://www.cincinnatibell.com/customer_support/policies/dmca/. Furthermore, you agree that Cincinnati Bell shall have no liability until such time as such notice has been actually received. If Cincinnati Bell receives a valid notice that your use constitutes alleged infringement, Cincinnati Bell will take action consistent with the requirements of the DCMA,

Page 33

including but not limited to terminating your Account and access to the Service. Please refer to the Cincinnati Bell Copyright Infringement Policy for more information, available at: http://www.cinbell.com/customer_support/policies/copyright_policy/ .

PROVISION OF SERVICE

Cincinnati Bell shall make every reasonable effort to provide CATV service to every Subscriber who applies for such service in the shortest period of time practicable, and where CATV service is readily available. Cincinnati Bell’s CATV services will only be extended into areas where Cincinnati Bell is duly authorized to provide service by the relevant franchising authority.

FEES AND CHARGES

Upon acceptance by Cincinnati Bell of the Subscriber application for CATV service (which application may include a credit check), the Subscriber shall pay to Cincinnati Bell the applicable monthly service fee, all security deposits, any equipment Iease fees or purchase costs, installation fees, connection fees, and any other fees or charges due Cincinnati Bell. Any service, lease maintenance, purchase, installation, security deposits, and other charges for which the Subscriber is obligated shall be payable in advance. There is a minimum of thirty (30) days charged for each service provided.

OWNERSHIP OF EQUIPMENT AND MATERIALS

All equipment and materials, unless purchased from Cincinnati Bell, or unless such property is incorporated in, becomes an integral part of, or is permanently attached to the Subscriber’s premises, shall remain the property of Cincinnati Bell.

RESPONSIBILITY FOR CINCINNATI BELL’S PROPERTY

The Subscriber agrees not to tamper with any of Cincinnati Bell’s wiring or equipment, to extend lines, or alter in any manner any Cincinnati Bell property. The Subscriber also shall receive Cincinnati Bell’s CATV service with the understanding that he will adequately safeguard all Cincinnati Bell properties upon the Subscriber’s premises from alteration and abuse by others, and that he will not hire or permit anyone other than authorized Cincinnati Bell personnel to perform any work on Cincinnati Bell’s property, equipment, and facilities.

EQUIPMENT RETURN

Whenever service is terminated, the Subscriber shall return any Equipment to Cincinnati Bell. If the returned Equipment is received by Cincinnati Bell and is found to be in satisfactory working condition, and Subscriber has paid all service charges and any other applicable fees or charges, Subscriber shall be entitled to the original amount of the deposit for the equipment, without interest or earnings. If the returned equipment is

received by Cincinnati Bell and is not found to be in satisfactory working condition, or if said equipment has been opened, tampered with, defaced, or damaged (normal wear and tear excepted) said equipment deposit shall not be returned to the Subscriber but shall be retained by Cincinnati Bell and applied toward the cost of its repair or replacement. The Subscriber understands, notwithstanding any other provision contained in these rules and regulations to the contrary, that any equipment provided is and shall remain the property of Cincinnati Bell, and must be returned to Cincinnati Bell at any time service is terminated or discontinued. Failure to return equipment within ﬁfteen (15) days after service is terminated or discontinued will result in a charge being assessed to Subscriber’s account.

WIRING REQUIREMENTS

No wiring will be installed by Cincinnati Bell within any wall or attic space unless speciﬁcally requested by Subscriber and agreed to by both parties. The Subscriber, at his option, may choose to install the wiring within walls and/or attic spaces at his own expense. In such instance, the Subscriber shall install such wiring to speciﬁcations and satisfaction of Cincinnati Bell and the National Electrical Code.

If Subscriber does not own the premises at which service is to be installed, Subscriber represents that he has obtained necessary permission from the premise owner to install Cincinnati Bell’s equipment (including, without limitation, equipment attached to the outside of the premises). Subscriber further agrees to indemnify Cincinnati Bell from all claims of the owner in connection with the installation and provision of services.

RIGHT OF ACCESS

The Subscriber, upon acceptance of application for CATV service by Cincinnati Bell, grants permission for Cincinnati Bell, its agents and employees, to enter upon the property of the Subscriber for the purpose of installation, inspection, maintenance, testing, and repair of the cable service to the Subscriber’s premises and, upon service being cancelled for any reason, the Subscriber grants permission for Cincinnati Bell, during reasonable hours, to enter upon the premises and remove all equipment and material belonging to Cincinnati Bell and to discontinue service thereto.

WARRANTIES AND REPAIRS OF CINCINNATI BELL EQUIPMENT

Cincinnati Bell will repair and/or replace defective equipment (excluding the replacement of batteries) as long as such damage was not caused by misuse or other the maintenance or repair of Subscriber provided equipment, including but not limited to television sets, VCRs or other video equipment, remote controls, computers, keyboards, stereos or other audio equipment, telephones or A/B switches. A service charge may be imposed if damage to Cincinnati Bell Equipment is due to negligent use or abuse or if no fault is discovered in

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System or Equipment. In addition, an equipment charge may be imposed for the repair or replacement of any lost, stolen or damaged Equipment. Cincinnati Bell makes no warranties, with respect to equipment or service provided by Cincinnati Bell or with respect to the Equipment compatibility with any Subscriber-owned equipment.

ELECTRICAL POWER REQUIREMENTS

Fioptics service requires an optical network terminal device (an “ONT”) that requires use of your electrical power. The ONT is a media converter that is installed by Cincinnati Bell during your Fioptics installation. The ONT that is installed will convert ﬁber-optic light signals to copper/electric signals to deliver you with TV service. If the ONT is unplugged, or in the event of a power outage, the Service will be inoperable.

PENALTIES FOR UNAUTHORIZED SERVICE

If unauthorized service is discovered by Cincinnati Bell, the cost will be billed to the Subscriber for an estimate of CATV services delivered, including the cost of inspection, investigation, reconnection, and cost of repair to Cincinnati Bell’s facilities, all of which must be paid in full before service can be reestablished or restored.

MONTHLY SERVICE CHARGES

The Subscriber shall pay Cincinnati Bell a one-time pro-rated monthly service charge from date of installation to the end of that billing cycle. Thereafter, the Subscriber shall pay Cincinnati Bell the full monthly service charge applicable to the services rendered, which amount shall be due as shown on the monthly billing statement.

Subscriber agrees to timely pay all monthly bills. Any amount outstanding after the due date on the Subscriber bill shall be deemed a “past due balance”.

Monthly service charges are subject to change at any time, although Cincinnati Bell will provide Subscriber at least thirty (30) days advance, written notice before instituting an increase in service rates. Failure to pay charges invoiced may result in discontinuance of service by Subscriber. For information on ﬁnal billing following cancellation of service by Subscriber, see CANCELLATION BILLING POLICY below.

LATE PAYMENT FEES

Late payment fees will be assessed on any past due balance of $10.00 or more. For past due balances of greater than $10.00 and less than $400.00, the fee will be calculated: (A) for customers with internet and video service, or only internet service or only video service, as $8.00; and (B) for customers with home phone service and internet service or home phone service and video service, as $ 8.00 plus 2% of the past due internet/video balance. The fee

for all past due balances of $400.00 and greater will be calculated as 2% of the past due balance.

The late payment fee will be added to the past due balance and included in future billing cycles.

DISPUTE PROCESS FOR BILLING DISAGREEMENTS

In the event of a disagreement about a Customer bill, please contact Cincinnati Bell Customer Care at 513-565-2210 or 888-CIN-BELL (246-2355).

Customer satisfaction is of the utmost importance to Cincinnati Bell, and it is our policy to fully investigate and resolve, to our satisfaction, all customer billing disagreements lodged within 60 days of the original due date.

Unless an investigation has been initiated through a customer inquiry, Cincinnati Bell reserves the right not to issue refunds or credits after the expiration of this sixty-day period, except where required by law or regulation.

CANCELLATION BILLING POLICY

Cincinnati Bell may suspend and/or disconnect service for nonpayment of undisputed monthly service charges that are not paid in full by the due date shown on the bill. Cincinnati Bell will provide customer with a minimum of ten (10) days advance, written notice of a disconnection of all or part of the Subscriber’s service, except where disconnection has been requested by the Subscriber, is necessary to prevent theft of service, or is necessary to reduce or prevent signal leakage as described by 47 CFR §76.61. Cincinnati Bell will not disconnect all or part of a Subscriber’s service for nonpayment until the bill is at least forty ﬁve (45) days past due.

Cancellation Billing Policy: The monthly charge for service will not be prorated for the ﬁnal partial month of service. The full monthly service fees will apply, even if your service is active for only a partial month.

PREMIUM / PAY-PER-VIEW SERVICE

The new Subscriber may elect to receive premium service only after he has submitted an application for digital service and premium service. An existing digital service Subscriber can elect to receive premium service by submitting his application for such service, but in no instance will any Subscriber be permitted to receive premium service without Cincinnati Bell’s digital service or if Subscriber has a past due account.

Page 35

The Subscriber may also elect to receive pay-per-view events and/or movies from time to time; however, in no instance will a Subscriber be permitted to receive this service if an amount is shown to

be past due on the Subscriber’s account. In addition, no refund for any pay-per-view event/ movie will be granted after the initial ten (10) minutes of the event/ movie has been received by Subscriber.

CHANGE OF OCCUPANCY OR OWNERSHIP

The Subscriber shall notify Cincinnati Bell of any change of occupancy or ownership of Subscriber’s premises promptly upon its occurrence. Nothing in these rules and regulations shall be construed to give the Subscriber the right to sell or assign, or the successor tenant or occupant to acquire, any rights to use any of the equipment or service provided by Cincinnati Bell.

LIMITATION OF CINCINNATI BELL’S LIABILITY

YOU EXPRESSLY AGREE BY YOUR USE OF THE SERVICE THAT YOUR USE OF THE SERVICE, ITS CONTENT, AND RELATED SERVICES AVAILABLE ON OR LINKED TO THE CINCINNATI BELL, ZOOMTOWN, OR FIOPTICS WEB SITE ARE PROVIDED TO YOU “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

CINCINNATI BELL DOES NOT WARRANT THAT ANY OF THE SERVICE, EQUIPMENT, OR OTHER EQUIPMENT AUTHORIZED BY CINCINNATI BELL FOR USE IN CONNECTION WITH THE SERVICE WILL PERFORM AT A PARTICULAR SPEED, BANDWIDTH OR DATA THROUGHPUT RATE, OR WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES, WORMS, DISABLING CODE OR CONDITIONS, OR THE LIKE. CINCINNATI BELL SHALL NOT BE LIABLE FOR LOSS OF YOUR DATA, OR IF CHANGES IN OPERATION, PROCEDURES, OR SERVICES REQUIRE MODIFICATION OR ALTERATION OF YOUR EQUIPMENT (INCLUDING ANY OTHER EQUIPMENT AUTHORIZED BY CINCINNATI BELL FOR USE IN CONNECTION WITH THE SERVICE), RENDER THE EQUIPMENT OBSOLETE OR OTHERWISE AFFECT ITS PERFORMANCE.

Cincinnati Bell is not responsible and shall not be liable for the listings or the advertisements contained on the Web Site, and Cincinnati Bell does not:

ፘ Guarantee the accuracy, completeness, usefulness or adequacy of any other web sites,

services, goods or advertisements that may be linked to the Web site;

ፘ Make any endorsement, express or implied, of any other web sites, services, goods or

advertisements that may be linked to the Web Site;

ፘ Check for licenses with respect to licensed professions or trades prior to publishing

advertisements and does not assume the responsibility for monitoring the use of trademarks, certiﬁcations, or other rights of third parties; NOR

ፘ Warrant that the Service will be uninterrupted or error-free or that defects in the Service

will be corrected. The Service and any Equipment or software made available are provided on an “as is” basis.

IN NO EVENT SHALL CINCINNATI BELL NOR ITS AFFILIATES BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES FOR: (I) BUSINESS INTERRUPTION, OR LOSS OF PROFITS, REVENUE, USE OR DATA, WHETHER BROUGHT IN CONTRACT OR TORT, ARISING OUT OF OR CONNECTED WITH THE SERVICE, WEB SITE, OR THE USE, RELIANCE UPON, OR PERFORMANCE OF ANY MATERIAL CONTAINED IN OR ACCESSED FROM THE WEB SITE, EVEN IF CINCINNATI BELL OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND/OR (II) ANY CL AIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SERVICE AND/OR MATERIALS OR INFORMATION DOWNLOADED THROUGH OR HYPERLINKED FROM THE SERVICE.

For purposes of this section, “Cincinnati Bell” is deemed to include: Cincinnati Bell Telephone Company LLC; Cincinnati Bell Extended Territories LLC; their parent company; the respective subsidiaries and afﬁliates of each; and the directors, ofﬁcers, employees, agents, representatives, subcontractors, and suppliers of each of them.

By using the Service you are agreeing to these terms. This limitation of liability and these disclaimers of warranties allocate the risks of the Agreement between us and you. Cincinnati Bell relies on this allocation, which is reﬂected in the pricing of the Services, and is an essential element of the basis of the bargain between us.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Cincinnati Bell, its afﬁliated companies and their respective directors, ofﬁcers, employees and agents from all liabilities, actions, suits, proceedings, claims, damages and expenses, including without limitation, reasonable attorney’s fees, arising from or relating to your use of the Service, the Web Site and your Account. Cincinnati Bell reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemniﬁcation by you hereunder, and in such event, you shall have no further obligation to provide indemniﬁcation for such matter.

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DISCLAIMER REGARDING PROGRAMMING CONTEN T OR CHANGES

The Subscriber shall not hold Cincinnati Bell responsible nor liable for programming content, nor for any changes, additions, or deletions in its programming or time schedule associated therewith. Cincinnati Bell shall give Subscriber at least thirty (30) days advance, written notice before removing a channel from the programming lineup except if such removal is caused by circumstances beyond Cincinnati Bell’s control.

SCOPE

A copy of the rates, rules and regulations under which CATV service will be supplied is open to inspection by the general public at the ofﬁce of Cincinnati Bell. A hard copy of Cincinnati Bell’s rules and regulations and applicable rate schedule shall be furnished to each Subscriber without charge, upon request.

INTERRUPTION OR DISCONTINUANCE OF SERVICE DUE TO USE OF NON-CINCINNATI BELL FACILITIES

In order to provide service, Cincinnati Bell shall occasionally make use of poles owned in whole or in part by other utilities, both power and telephone, the continued use of which is in no way guaranteed. In the event the continued use of such poles is denied for any reason, Cincinnati Bell will make every reasonable effort to provide service over alternative routes and facilities. The Subscriber agrees that he will make no claims or undertake any action against any utility, including Cincinnati Bell, if the service provided to the Subscriber is interrupted or discontinued for this reason.

LOCATION OF OVERHEAD FACILITIES

Unusual circumstances to the contrary, Cincinnati Bell’s overhead CATV service drop to the Subscriber premises shall be located as closely to the point of electrical service attachment as is safe and practicable.

OUTAGES & INTERRUPTIONS

Cincinnati Bell will restore CATV service to its Subscribers within seventy-two (72) hours after a Subscriber reports a service interruption or other problem when such problem is found to be the fault of Cincinnati Bell’s system and/or equipment, provided the cause is not a natural disaster. If the service interruption is caused by Cincinnati Bell and lasts for more than four (4) hours in a given twenty-four (24) hour period, Cincinnati Bell will give the Subscriber a credit for each day that the Subscriber is without service.

In the event Cincinnati Bell dispatches any of its personnel to investigate any Subscriber complaint or outage, and the problem is determined to be caused by the Subscriber’s television receiver or other Subscriber-owned facilities or equipment, the Subscriber may be

charged the cost of time and transportation, but in no event shall said charge be less than $14.95.

REPRODUCTION OF PROGRAMMING

The Subscriber shall not record or tape any of the programming provided by Cincinnati Bell, nor shall the Subscriber allow any other person to do so, except for the personal use of the Subscriber. Subscriber agrees that the programs and other services provided by Cincinnati Bell will be utilized solely for Subscriber’s personal, non-commercial use and will not be duplicated except in compliance with applicable law.

RESOLUTION OF DISPU TES – BINDING ARBITRATION

Please read this section carefully. It affects rights that you may otherwise have. It provides for resolution of most disputes through arbitration instead of court trials and class actions. Arbitration is ﬁnal and binding and subject to only very limited review by a court. This arbitration clause shall survive termination of this agreement.

i. Binding Arbitration

This provision is intended to be interpreted broadly to encompass all disputes or claims arising out of our relationship. Any dispute or claim, including those against any of our subsidiary, parent, or afﬁliate companies, arising out of or relating to this Agreement, our Privacy Policy, our Acceptable Use Policy, or the CATV Service or any equipment used in connection with the CATV Service (whether based in contract, tort, statute, fraud , misrepresentation or any other legal theory) will be resolved by binding arbitration except that (1) you may take claims to small claims court if they qualify for hearing by such a court, or (2) you or we may choose to pursue claims in court if the claims relate solely to the collection of any debts you owe to us.

ii. Arbitration Procedures

You must ﬁrst present any claim or dispute to us by contacting Customer Care to allow us an opportunity to resolve the dispute. You may request arbitration if your claim or dispute cannot be resolved within 60 days. The arbitration of any dispute or claim shall be resolved by binding arbitration administered by JAMS (formerly known as Judicial Arbitration and Mediation Services, Inc.) under its rules and procedures in effect when the claim is ﬁled. The rules and procedures and other information, including information on fees, may be obtained from JAMS’ website (www.jamsadr.com) or by calling JAMS at 949-224-1810. You and we agree that this Agreement evidences a transaction in interstate commerce and this arbitration provision will be interpreted and enforced in accordance with the Federal Arbitration Act and federal arbitration law. Unless you and we agree otherwise, any arbitration will take place in the county seat for the county in which your billing address is

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located. At either party’s election, the arbitration shall be held telephonically. As set forth below, you and we both agree that any arbitration will be solely between you and Cincinnati Bell, not as part of a consolidated, class-wide, or representative claim (that is, not brought on behalf of or together with another individual’s claim). An arbitrator may award any relief or damages (including injunctive or declaratory relief) that a court could award, except an arbitrator may not award relief in excess of or contrary to what this Agreement provides and may not order relief on a consolidated, class-wide, or representative basis. Except as set forth in subparagraph iv, below, if any portion of this arbitration clause is determined to be inapplicable or invalid by a court, arbitrator, or state or federal agency with proper jurisdiction, then the remainder shall still be given full force and effect. Judgment on any arbitration award may be entered in any court having proper jurisdiction. Both you and we agree that all issues relating to the validity of this agreement to arbitrate will be decided by a court (including but not limited to the substantive scope of our agreement to arbitrate or whether consolidated, class-wide, or representative arbitration is allowed), and do not intend to confer any such powers on an arbitrator.

iii. Costs of Arbitration

For claims of less than $1,000, you will be obligated to pay $25 and we will pay all other administrative costs and fees. For claims over $1,000 but under $75,000, you will be obligated to pay your share of the arbitration fees, but no more than the equivalent court ﬁling fee for a court action ﬁled in the jurisdiction where your billing address is located. For arbitrations in excess of $75,000, all administrative fees and expenses of arbitration will be divided equally between you and us. In all arbitrations, each party will bear the expense of its own counsel, experts, witnesses, and preparation and presentation of evidence at the arbitration.

iv. Waiver of Class Actions

By this Agreement, both you and we are waiving certain rights to litigate disputes in court. You and we both agree that any arbitration will be conducted on an individual basis only and not on a consolidated, class-wide, or representative basis or the like. If for any reason any court, arbitrator, or state or federal agency with proper jurisdiction holds that this restriction is unconscionable or otherwise unenforceable, then we both agree: (i) that this agreement to arbitrate will be invalidated and terminated and the dispute must be brought in court; and (ii) you and we both waive, to the fullest extent allowed by law, any right to pursue any claims on a class or consolidated basis or in a representative capacity. In the event that this arbitration agreement is invalidated and terminated in accordance with this subparagraph iv, both you and we agree to submit to the jurisdiction of the United States District Court for the Southern District of Ohio with venue in Cincinnati, Ohio, or in the alternative, to the jurisdiction of the Hamilton County Court of Common Pleas located in Cincinnati, Ohio.

v. Limitations Period

Any arbitration or legal action with respect to any and all claims or causes of action related to or arising out of this Agreement must be brought within two years after the cause of action arises, or within the applicable statutory period of time, whichever is shorter. This limitations period does not apply to any given cause of action when the statutory limitations period for that cause of action cannot be waived, restricted or otherwise limited by you.

TERMINATION

Either you or Cincinnati Bell may terminate your Account at any time and for any reason whatsoever.

Other than disputing your bill in accordance with the “DISPUTE PROCESS FOR BILLING DISAGREEMENTS” section, your only right with respect to any dissatisfaction with the Service is to terminate your Account by delivering notice to Cincinnati Bell. Any such notice of termination will be effective upon its actual receipt by Cincinnati Bell.

If this limitation is ruled inapplicable or invalid by a court, arbitrator, or state or federal agency with proper jurisdiction, then the remainder of the Agreement shall still be given full force and effect.

WAIVER

No waiver by either party of any breach by the other party of any of its covenants, obligations, or agreements under this Agreement and no waiver by either party of any term or condition of this Agreement shall be a waiver of any subsequent breach or failure or of any other covenant, obligation, agreement, term or condition, nor shall any forbearance to seek a remedy for any breach or failure be a waiver of any rights and remedies with respect to such or any subsequent breach or failure.

SEVERABLE PROVISIONS

In the event any portion of these terms and conditions should be declared invalid by any court of competent jurisdiction, such invalidity shall not affect the remaining portions hereof, which shall continue effective.

FIOPTICS / ZOOMTOW N CABLE TELE VISION SUBSCRIBER PRIVACY POLICY

Cincinnati Bell Telephone Company LLC (“CBT”) and Cincinnati Bell Extended Territories LLC (“CBET”) operate a cable television system that provides subscribers (“Customers,” “you” or “your”) with cable television programing services, Internet access and phone

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services under the trade names “Fioptics” and “Zoomtown.” CBT and CBET are referred to collectively in this Privacy Policy as “Cincinnati Bell.”

The Cable Communications Policy Act of 1984 (the “Cable Act”) governs collection, use and disclosure of personally identiﬁable information about Customers. Other federal laws may also apply, including the Electronic Communications Privacy Act of 1986, as amended, (“ECPA”) and section 702 of the Federal Telecommunications Act of 1996, as amended, (“Telecommunications Act”). This notice informs Customers of our policies regarding personally identiﬁable information and other sensitive information we obtain in the course of providing our services that are subject to the privacy provisions of the Cable Act or other federal law. This notice informs you of:

ፘ The nature of the personally identiﬁable information we collect and the way we use this

information

ፘ Under what circumstances we may disclose personally identiﬁable information and to

whom

ፘ How long we maintain personally identiﬁable information ፘ How you may obtain access to your personally identiﬁable information AND ፘ Your rights under the Cable Act concerning personally identiﬁable information

I. DISCLOSURE

Does Cincinnati Bell disclose personally identiﬁable information to others?

We may disclose personally identiﬁable information about you with your prior written or electronic consent. Under the Cable Act, we also may disclose personally identiﬁable information to other parties (such as our afﬁliates, vendors, and agents) when it is necessary to conduct a legitimate business activity related to the cable service or other services Cincinnati Bell provides to you. For example, we may engage third parties to assist us in billing and collections, administration, surveys, marketing, service delivery and customization, maintenance and operations, and fraud prevention. We may also disclose personally identiﬁable information about you to outside auditors, regulator, programming/ content providers as well as entities controlled by or under common control with Cincinnati Bell. We may also disclose information in non-personally identiﬁable or aggregate formats, such as ratings surveys and service usage and other statistical reports, which do not personally identify you, your particular viewing habits, or any transaction you have made over our system. The frequency of our disclosure of personally identiﬁable information depends upon the particular business needs activity for which it is disclosed.

Similarly, if we (or our parent company) enter into a merger, acquisition, or sale of all or a portion of our assets, subscribers’ personally identiﬁable information will, in most instances, be transferred as part of the transaction.

The Cable Act also authorizes Cincinnati Bell to disclose limited personally identiﬁable information to others including charities, marketing organizations, or other businesses for cable or non-cable “mailing list” or other purposes. Any “mailing list” or related disclosure that we may make is limited to disclosure of your name and address. Such information does not reveal the extent of any viewing or use of cable or other services or the nature of any transaction made over our cable system. If you do not want your information provided to non-cable related third parties, you can opt-out of such disclosures by following the instructions at: http://www.cincinnatibell.com/customer_support/policies/do_not_call_ policy/

When is Cincinnati Bell required to disclose personally identiﬁable information by law?

We may be required by law to disclose personally identiﬁable information about you without your consent and, in some cases, without notice to you in order to comply with a valid legal process such as a subpoena, court order, or warrant.

The Cable Act may require that we disclose personally identiﬁable information to a third party or governmental entity in response to a court order or other legal process. If a court order is sought by a non-governmental entity, we may be required to notify you of the court order and your opportunity to appear in court and contest the order. If a court order or other legal process is sought by a governmental entity, the Cable Act requires that we disclose the information to the government unless the records sought involve your video programming selections, in which case you will be given the opportunity to appear and contest any claims made in support of the court order or legal process.

Can I limit or prohibit Cincinnati Bell’s use of my personally identiﬁable information?

You may contact Cincinnati Bell at the customer care number referenced on your bill to ask us to put you on our “Do Not Call” or “Do Not Mail” lists so that you do not receive marketing or promotional telephone calls or mail from us or our agents.

How does Cincinnati Bell protect personally identiﬁable information?

We follow industry-standard practices to take such actions as are necessary to prevent unauthorized access to personally identiﬁable information by a person other than the subscriber or us. However, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose personally identiﬁable information.

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How long does Cincinnati Bell maintain personally identiﬁable information?

CBET maintains personally identiﬁable information about you in our regular business records while you are a subscriber to Cincinnati Bell’s cable or other services. We may also maintain this information for a period of time after you are no longer a subscriber as necessary for business, legal, or tax purposes. We will destroy the information if we have no pending requests, orders, or court orders for access to this personally identiﬁable information, after we determine that it is no longer necessary for the purposes for which it was collected.

II. CUSTOMER CHOICE AND ACCESS

Where and when can I see my personally identiﬁable information?

If you would like to see your personally identiﬁable information, please send us a written request to the correspondence address listed in the “Contact Us” section of your bill. We will be glad to arrange a convenient time and location during regular business hours for you to see the information upon furnishing proper identiﬁcation. You will only be permitted to examine records that contain personally identiﬁable information about you and no one else. If you believe any of your personally identiﬁable information is inaccurate, we will work with you and if we determine the information is inaccurate, we will make appropriate corrections. Cincinnati Bell reserves the right to charge you for the cost of providing copies of any documents that you request.

What can I do if I think my privacy rights have been violated?

If you believe that your privacy rights have been violated, please contact us immediately. We will take immediate steps to address your concerns. You may enforce the limitations imposed on us by the Cable Act through a civil lawsuit seeking damages, attorney’s fees, and litigation costs. Other rights and remedies may be available to you under federal or other applicable laws as well.

Does this notice apply to Cincinnati Bell’s Internet service or voice service?

If you are a subscriber to Cincinnati Bell’s ZoomTown Internet service, a description of our privacy practices may be found at: http: //www.cincinnatibell.com/customer_support/ policies/zoomtown/

If you are a subscriber to Cincinnati Bell’s voice service, our privacy practices are described in Cincinnati Bell’s CPNI Policy for telecommunications service, available at: http://www. cincinnatibell.com/customer_support/welcome/ . Cincinnati Bell’s Do Not Call Policy can be found at http://www.cincinnatibell.com/customer_support/policies/do_not_call_policy/

Will Cincinnati Bell notify me if it changes this notice?

Cincinnati Bell will provide you with a copy of our subscriber privacy notice on an annual basis. We may modify this notice at any time with prospective effect only. We will notify you of any material changes through written, electronic, or other means as permitted by law. You may cancel your service at any time if you do not agree to any change. By continuing to use the service after a change is in effect, you accept the change and agree to abide by it.

Separate Website Privacy Policy.

This notice does not apply to your use of any Cincinnati Bell website. You should review the privacy policy applicable to each site.

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Online

◾ Visit cincinnatibell.com/ﬁoptics

Store Locations

◾ Eastgate Mall

4601 Eastgate Blvd. Cincinnati, OH 45245 513-943-4301

◾ Northgate Mall

9597 Colerain Ave. Cincinnati, OH 45251 513-741-5600

◾ Crestview Hills Town Center

2895 Dixie Hwy. Crestview Hills, KY 41017 859-331-1000

◾ Kenwood

7565 Kenwood Rd. Cincinnati, OH 45236 513-936-5700

◾ Western Hills

5098 Glencrossing Way Cincinnati, OH 45238 513-347-5900

◾ Florence Mall (In Front Of The Mall)

7688 Mall Road Florence, KY 41042 859-372-5301

◾ Lebanon

1525 Genntown Drive, Suite A7 Lebanon, OH 45036 513-228-2228

◾ West Chester

7731 Tylersville Rd. West Chester, OH 45069 513-759-2628

Telephone Numbers

◾ Sales & Support: 513-565-9890

If you have a question that was not answered in this book, please contact us or visit www.cincinnatibell.com/ﬁoptics.