Christie Crimson HD25, Crimson WU25, Mirage WU25, Crimson WU31, Mirage HD25 User Manual

...
Service Guide
020-102733-02
Crimson
Crimson HD25, Crimson WU25, Crimson HD31,
Crimson WU31, Mirage HD25, Mirage WU25
NOTICES
COPYRIGHT AND TRADEMARKS
yright © 2020 Christie Digital Systems USA Inc. All rights reserved.
Cop
All brand names and product names are trademarks, registered trademarks or trade names of their respective holders.
GENERAL
Every effort has been made to ensure accuracy, however in some cases changes in the products or availability could occur which may not be reflected in this document. Christie reserves the right to make changes to specifications at any time without notice. Performance specifications are typical, but may vary depending on conditions beyond Christie's control such as maintenance of the product in proper working conditions. Performance specifications are based on information available at the time of printing. Christie makes no warranty of any kind with regard to this material, including, but not limited to, implied warranties of fitness for a particular purpose. Christie will not be liable for errors contained herein or for incidental or consequential damages in connection with the performance or use of this material. Manufacturing facilities in Canada and China are ISO 9001 certified. Manufacturing facilities in Canada are also ISO 14001 certified.
WARRANTY
Products are warranted under Christie’s standard limited warranty, the complete details of which are available by contacting your Christie dealer or Christie. In addition to the other limitations that may be specified in Christie’s standard limited warranty and, to the extent relevant or applicable to your product, the warranty does not cover:
Problems or damage occurring during shipment, in either direction.
a.
Problems or damage caused by combination of a product with non-Christie equipment, such as distribution systems, cameras, DVD players, etc., or use
b.
of a product with any non-Christie interface device.
Problems or damage caused by misuse, improper power source, accident, fire, flood, lightning, earthquake, or other natural disaster.
c.
Problems or damage caused by improper installation/alignment, or by equipment modification, if by other than Christie service personnel or a Christie
d.
authorized repair service provider.
Use of third party product enclosures for environmental protection during outside use must be approved by Christie.
e.
Problems or damage caused by use of a product on a motion platform or other movable device where such product has not been designed, modified or
f.
approved by Christie for such use.
Except where the product is designed for outdoor use, problems or damage caused by use of the product outdoors unless such product is protected from
g.
precipitation or other adverse weather or environmental conditions and the ambient temperature is within the recommended ambient temperature set forth in the specifications for such product.
Defects caused by normal wear and tear or otherwise due to normal aging of a product.
h.
The warranty does not apply to any product where the serial number has been removed or obliterated. The warranty also does not apply to any product sold by a reseller to an end user outside of the country where the reseller is located unless (i) Christie has an office in the country where the end user is located or (ii) the required international warranty fee has been paid.
The warranty does not obligate Christie to provide any on site warranty service at the product site location.
PREVENTATIVE MAINTENANCE
Preventative maintenance is an important part of the continued and proper operation of your product. Failure to perform maintenance as required, and in accordance with the maintenance schedule specified by Christie, will void the warranty.
REGULATORY
The product has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the product is operated in a commercial environment. The product generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of the product in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at the user’s own expense. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment
CAN ICES-3 (A) / NMB-3 (A)
기기는 업무용(A)으로 전자파적합등록을 기기이오니 판매자 또는 사용자는 이점을 주의하시기 바라며, 가정 외의 지역에서 사용하는 것을 목적으로 합니다.
ENVIRONMENTAL
The product is designed and manufactured with high-quality materials and components that can be recycled and reused. This symbol
and electronic equipment, at their end-of to local regulations. In the European Union, there are separate collection systems for used electrical and electronic products. Please help us to conserve the environment we live in!
-life, should be disposed of separately from regular waste. Please dispose of the product appropriately and according
means that electrical

Content

Introduction...................................................... 6
Model name.......................................................6
Site requirements...................................................6
Ph
ysical operating environment........................................ 6
Power connection................................................. 7
Projector components.................................................7
IR remote keypad...................................................8
Product documentation...............................................10
Related documentation.............................................11
Service guidelines.................................................12
Ordering parts.................................................... 12
Replacing modules..................................................12
Interconnections and line drawings....................................... 12
Servicing live equipment..............................................12
Safety and warning guidelines.......................................... 13
Light intensity hazard distance..........................................14
Product labels.....................................................16
General hazards................................................. 16
Mandatory action.................................................17
Electrical labels..................................................17
Laser labels....................................................17
Service setups................................................... 18
Turning on the projector..............................................18
Turning off the projector..............................................18
Adjusting offset....................................................18
Aligning the boresight................................................19
Optimizing the Integrator Focus and Zoom...................................22
Adjusting the fold mirror..............................................23
Adjusting DMD convergence............................................24
Replacing or refilling the coolant.........................................25
Maintenance and cleaning.......................................... 27
Guidelines for cleaning...............................................27
Crimson Service Guide–Crimson HD25, Crimson WU25, Crimson HD31, Crimson WU31, Mirage HD25, Mirage WU25 3 020-102733-02 R Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved.
ev. 1 (01-2020)
Content
Ventilation.......................................................28
Cleaning the projector optics........................................... 28
Cleaning the lens...................................................28
R
emoving dust from the projection lens...................................28
Removing fingerprints, smudge, or oil from the projection lens....................29
Parts and module replacement.......................................30
Maintenance prerequisites .............................................30
Tools required for service..............................................30
Index of parts and modules............................................31
Lens mount components........................................... 35
Lens efficiency ratings............................................... 35
Installing a projection lens.............................................35
Calibrating the lens motor.............................................37
Removing the lens..................................................37
Replacing the lens mount..............................................38
Filtration........................................................40
Replacing the air filter................................................40
Projector covers..................................................41
Removing the front cover............................................. 41
Removing the top cover.............................................. 42
Removing the rear cover..............................................42
Removing the electronics-side cover.......................................43
Removing the air intake-side cover....................................... 43
Removing the bottom cover............................................44
Removing a projector's foot............................................45
Ventilation and cooling.............................................46
Replacing the light engine intake fans (#1, 2, 3, 4)............................. 46
Replacing the laser radiator exhaust fans (#5, 6, 7, 8, 9, 10).......................49
Replacing light engine exhaust fan (#11)....................................50
Replacing the light engine exhaust fan (#12).................................51
Replacing the user interface intake fan (#16).................................52
Replacing the rear exhaust fans (#17, 18, 19) for Crimson/Mirage 25..................53
Replacing the rear exhaust fans (#13, 14, 17, 18, 19) for Crimson HD31/WU31........... 54
Replacing the light engine exhaust fan (#24).................................55
Replacing the card cage exhaust fan (#25).................................. 56
Crimson Service Guide–Crimson HD25, Crimson WU25, Crimson HD31, Crimson WU31, Mirage HD25, Mirage WU25 4 020-102733-02 R Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved.
ev. 1 (01-2020)
Content
Replacing the card cage intake fan (#26)....................................57
R
eplacing the light engine radiator........................................58
Removing the light engine liquid cooling module...............................61
Replacing the laser liquid cooling module....................................63
Replacing the laser liquid cooling module radiator.............................. 65
Electronics......................................................66
Removing the card cage.............................................. 66
Replacing the option cards.............................................67
Removing the user interface module.......................................67
Replacing the 500W power supply........................................68
Replacing the 3kW power supply.........................................70
Replacing the line filter...............................................71
Replacing the AC inlet detect module (ACIDM)................................ 71
Replacing the light module.............................................73
Optics..........................................................77
Replacing the integrator rod............................................77
Replacing the light engine cover......................................... 79
Removing the light dump..............................................80
Replacing the light engine.............................................81
Replacing the fold mirror..............................................83
Replacing the integrator zoom adjustment knob............................... 84
Replacing the shutter................................................86
Printed circuit boards and sensors....................................87
Replacing the IMXB board.............................................87
Replacing the card cage convenience light boards (CLB).......................... 87
Replacing the light driver board..........................................88
Replacing the housekeeping board (HKBC)...................................89
Replacing the image processing board (WIP)................................. 89
Replacing the backplane board (C4LBP).....................................90
Replacing the fan control board (CFCB).....................................91
Replacing the dual temperature sensor module (DTSM)...........................91
Replacing the front IR sensor board (front IRB)................................92
Replacing the rear IR sensor board (rear IRB).................................93
Replacing the status LED board (SLB)......................................94
Replacing the color sensor board (CSB).....................................95
Crimson Service Guide–Crimson HD25, Crimson WU25, Crimson HD31, Crimson WU31, Mirage HD25, Mirage WU25 5 020-102733-02 R Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved.
ev. 1 (01-2020)

Introduction

This manual is intended for professionally tr systems.
The illustrations in this document are for representation only and may not depict your projector model exactly
.
Only Christie qualified technicians who are knowledgeable about the hazards associated with high­v
oltage, ultraviolet exposure, and the high temperatures generated by the projector are authorized to
assemble, install, and service the projector.
For complete Crimson product documentation and technical support, go to www.christiedigital.com.
ained operators of Christie high-brightness projection

Model name

Crimson HD25
Crimson WU25
Crimson HD31
Crimson WU31
Mirage HD25
Mirage WU25

Site requirements

To safely install and operate the projector, the installation location must have restricted access for authorized personnel only and meet these minimum requirements.

Physical operating environment

Provides specifications for the operating environment.
Crimson and Mirage HD25/WU25: Ambient temperature (operating) 5 to 40°C (41 to 104°F) up to 457.2 m (1500 ft)
Crimson HD31/WU31: Ambient temperature (operating) 5 to 40°C (41 to 104°F) up to 304.8 m (1000 ft)
Humidity (non-condensing) 10 to 80%
Operating altitude: 3,000 m (10,000 ft) maximum at 5 to 25°C (41 to 77°F) ambient
Crimson Service Guide–Crimson HD25, Crimson WU25, Crimson HD31, Crimson WU31, Mirage HD25, Mirage WU25 6 020-102733-02 R Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved.
ev. 1 (01-2020)

Power connection

Introduction
The projector uses an inno
vative dual AC inlet power system that offers two power modes.
To operate at full brightness, power the projector using AC Input 1 if the appropriate high power source is available. To operate in limited power mode, power the projector using standard lower power sources using AC Input 2. A different power cord is provided for each power source. A 20 A rated wall breaker is required at the installation when using Input 1. A 15 A rated wall breaker is required at the installation when using Input 2.

Projector components

Identify the main components of the projector.
ID Component Description
A Projection lens A variety of lenses can be used with the projector. Available lenses are
listed in the Crimson and Mirage Specifications Guide (P/N: 020-102724-XX).
B Front IR Receives transmissions from the IR remote.
C Mounting and rigging holes. M12 x 1.75 holes for projector feet installation and offer mounting and
rigging points. F bottom.
D Communication and input
panel
E Service compartment Access to fold mirror, optical zoom/focus, and DMD convergence
F Tool box Provides tools for Christie qualified technicians.
G Christie TAP Enables Android devices to communicate with the projector using near
H Keypad interface Controls the projector.
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ev. 1 (01-2020)
Connects media sources to either the ports on the option cards or the IMXB.
adjustments.
field communication.
our holes located on the top, and four located on the
ID Component Description
I Display panel Displays the projector menus and status.
J Rear IR Receives transmissions from the IR remote.
Introduction
K LED and shutter LED status
indicator
L Air Filter door Provides access to the air filter.
M AC Input 2: limited power For use in limited power mode.
N AC Input 1: full power For use in full power mode.
O Adjustable feet Raise or lower these feet when positioning the projector to make sure it
Indicates power status and shutter status.
is lev
el on all sides so the displayed image appears rectangular without
any keystone.

IR remote keypad

The IR remote k powered infrared (IR) transmitter.
To use the IR remote, direct the keypad toward the projector’s front or rear IR sensor and press a function key. One of the two IR sensors on the projector detect the signal and relay the commands for internal processing. The remote also offers a connector for wired connections to the projector.
Only use the wired connection to the projectors for setup and service.
eypad controls the projector by way of wireless communications from a battery-
Crimson Service Guide–Crimson HD25, Crimson WU25, Crimson HD31, Crimson WU31, Mirage HD25, Mirage WU25 8 020-102733-02 R Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved.
ev. 1 (01-2020)
Introduction
Button Description
A Powers on the projector light source.
B Opens the aspect ratio dialog.
C Turns off the light source and puts the projector in standby.
D Selects an active or inactive input on any slot.
E Not supported.
Crimson Service Guide–Crimson HD25, Crimson WU25, Crimson HD31, Crimson WU31, Mirage HD25, Mirage WU25 9 020-102733-02 R Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved.
ev. 1 (01-2020)
Button Description
F Enter a number, such as menu, item index or value.
G Use the arrows to navigate within a menu or to adjust settings.
H Selects a highlighted menu item and changes or accepts a value.
I Toggles the menus on/off.
J Not supported.
K Opens the keystone dialog.
L Adjusts the lens focus.
M Not supported.
N Displays a test pattern.
O Not supported.
P Optimizes the image automatically.
Q Opens or closes the shutter.
R Not supported.
S Initiates a custom action when a number is selected.
Introduction
T Selects a projector in multi-projector installations.
U Returns to the previous menu level or exits menus if at the top level.
V Displays context-sensitive help.
W Arrows adjust the lens offset.
X Adjust the lens zoom.
Y Opens the on-screen display position menu.
Z Shows or hides the on-screen display menus.
AA Turns the remote backlight on.
AB Male 3-pin XLR connector for wired option.
AC Lock/unlock the keypad.
AD Battery door.

Product documentation

or installation, setup, and user information, see the product documentation available on the Christie
F Digital Systems USA Inc. website. Read all instructions before using or servicing this product.
Crimson HD25, Crimson WU25, Crimson HD31, Crimson WU31
1. Access the documentation from the Christie website:
Go to this URL:bit.ly/2nOplCa.
Scan the QR code using a QR code reader app on a smartphone or tablet.
Crimson Service Guide–Crimson HD25, Crimson WU25, Crimson HD31, Crimson WU31, Mirage HD25, Mirage WU25 10 020-102733-02 R Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved.
ev. 1 (01-2020)
Introduction
2. On the product page, select the model and switch to the Downloads tab
Mirage HD25, Mirage WU25
1. Access the documentation from the Christie website:
Go to this URL:bit.ly/2C6H4HZ.
Scan the QR code using a QR code reader app on a smartphone or tablet.
2. On the product page, select the model and switch to the Downloads tab

Related documentation

Additional information on the projector is available in the following documents.
Crimson and Mirage Installation and Setup Guide (P/N: 020-102647-XX)
Crimson and Mirage User Guide (P/N: 020-102649-XX)
Crimson and Mirage Product Safety Guide (P/N: 020-102648-XX)
Crimson and Mirage Specifications Guide (P/N: 020-102724-XX)
Crimson and Mirage Serial Commands Guide (P/N: 020-102660-XX)
Crimson and Mirage Status System Guide (P/N: 020-102661-XX)
.
.
Crimson Service Guide–Crimson HD25, Crimson WU25, Crimson HD31, Crimson WU31, Mirage HD25, Mirage WU25 11 020-102733-02 R Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved.
ev. 1 (01-2020)

Service guidelines

R
eview safety guidelines and information required for replacing modules.

Ordering parts

When ordering replacement parts, quote the part numbers of the items required. Quote the projector model number, serial number, and date of manufacture, as indicated on the license label.
Not all parts are available separately. In addition, some parts stocked as inventory are available only until the current supply lasts.
All part numbers are subject to change.

Replacing modules

T
o ensure you have the correct module and the projector module is replaced correctly, check module
markings, parts lists, and the relevant disassembly and replacement procedures.
Components must be replaced with exact equivalents or Christie approved replacement parts. Failure to do so may result in unsafe operation.

Interconnections and line drawings

The interconnect diagram illustrates the path of electrical connections between modules. Manufacturer’s part numbers are included. Part numbers are subject to change.
Line drawings provide projector dimensions and sizes for installation.
To download the latest interconnect diagram or line drawings, visit www.christiedigital.com.

Servicing live equipment

Only Christie accredited technicians who are knowledgeable about the hazards associated with hazardous voltage, ultraviolet exposure, and high temperatures are authorized to assemble, install, and service Christie equipment.
To make sure you remain safe when servicing energized (live) Christie equipment:
Locate the main AC power shut off prior to servicing the equipment. This will allow you to turn the power off quickly in an emergency.
Disconnect the projector from the communication and management network so it cannot receive commands to turn the light source on, open the shutter, and move the lens.
Familiarize yourself with all potential safety hazards prior to servicing the equipment. This includes, but is not limited to, the location and accessibility of hazardous voltages.
Crimson Service Guide–Crimson HD25, Crimson WU25, Crimson HD31, Crimson WU31, Mirage HD25, Mirage WU25 12 020-102733-02 R Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved.
ev. 1 (01-2020)
Service guidelines
Read and understand all written procedures prior to commencing a service procedure.
Understand and follow all local safety codes and requirements when servicing energized (live) equipment.
Perform equipment service in a location free of obstructions and other hazards. For example, you must have an unobstructed view of the area being serviced.
Wear personal protective equipment (PPE) clothing appropriate to the service you are performing. This includes, but is not limited to, protective (electrically insulated) footwear, safety glasses, and gloves rated for the working voltage of the equipment you are servicing.

Safety and warning guidelines

Read all safety and warning guidelines before installing or operating the projector.
This projector is intended for use in a non-cinema environment.
This projector must be operated in an environment that meets the operating range specification. Use only the attachments and/or accessories recommended by Christie. Use of others may result in the risk of fire, shock, or personal injury.
Warning! If not a
This product must be operated in an environment that meets the operating range as specified in this document.
FIRE HAZARD! Keep hands, clothes, and all combustible material away from the concentrated light beam of the projector.
Keep fingers and other body parts away from the moving parts in the product. Tie back long hair, and remove jewelry and loose clothing before manually adjusting the product.
FIRE AND SHOCK HAZARD! Use only the attachments, accessories, tools, and replacement parts specified by Christie.
Do not operate the product without a lens installed.
Always use a lens plug when installing or moving the product. This prevents contaminants from entering the product.
UV EXPOSURE! Protective UV safety glasses with side shields and Christie approved protective safety clothing must be worn when performing optical adjustments or servicing the product.
FIRE AND SHOCK HAZARD! Use only the attachments, accessories, tools, and replacement parts specified by Christie.
Caution! If not a
SHOCK HAZARD! Disconnect the product from AC before installing, moving, servicing, cleaning, removing components, or opening any enclosure.
Christie products must be installed and serviced by Christie qualified technicians.
TRIP OR FIRE HAZARD! Position all cables where they cannot contact hot surfaces, be pulled, be tripped over, or damaged by persons walking on or objects rolling over the cables.
Notice. If not a
SHOCK HAZARD! All harnessing must be properly routed and secured as originally installed, especially in high voltage areas.
FIRE HAZARD! Do not use a power cord, harness, or cable that appears damaged.
voided, the following could result in death or serious injury.
voided, the following could result in minor or moderate injury.
voided, the following could result in property damage.
Crimson Service Guide–Crimson HD25, Crimson WU25, Crimson HD31, Crimson WU31, Mirage HD25, Mirage WU25 13 020-102733-02 R Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved.
ev. 1 (01-2020)
Service guidelines

Light intensity hazard distance

This projector has been classified as Risk Group 3 as per the IEC 62471-5:2015 standard due to possible hazardous optical and thermal r
Warning! If not a
PERMANENT/TEMPORARY BLINDNESS HAZARD! No direct exposure to the beam must be permitted. Class 1 Laser Product - Risk Group 3 according to IEC 60825-1:2014 and IEC 62471-5:2015.
PERMANENT/TEMPORARY BLINDNESS HAZARD! Operators must control access to the beam within the hazard distance or install the product at the height that prevents exposure of spectators' eyes within the hazard distance. The hazard zone must be no lower than 3.0 meters above the floor and the horizontal clearance to the hazard zone must be a minimum 2.5 meters.
EXTREME BRIGHTNESS! Do not place reflective objects in the product light path.
voided, the following could result in serious injury.
The following diagram and table show the zones for ocular and skin hazard distances:
adiation being emitted.
A—Hazard zone. The region of space where the projection light from the laser-illuminated projector is abo
ve emission limits for Risk Group 2. The light intensity may cause eye damage after a momentary or brief exposure (before a person can avert his or her eyes away from the light source). The light may cause skin burns to occur.
B—Hazard distance. Operators must control access to the beam within the hazard distance or install the product preventing potential exposure of the spectators' eyes from being in the hazard distance.
C—No access zone. Horizontal clearance of the no access zone must be a minimum of 2.5 meters.
D—Vertical distance to hazard zone. The hazard zone must be no lower than 3.0 meters above the floor.
E—Represents the top view of the projector.
F—Represents the side view of the projector.
For US and international hazard distances based upon IEC 62471-5:2015, Photobiological Safety of Lamps and Lamp Systems – Part 5: Image Projectors.
Crimson Service Guide–Crimson HD25, Crimson WU25, Crimson HD31, Crimson WU31, Mirage HD25, Mirage WU25 14 020-102733-02 R Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved.
ev. 1 (01-2020)
Service guidelines
Projection lens Part number Hazard distance (m)
Crimson/Mirage 25K Crimson 31K
0.37:1 HD ILS 118-131106-XX 1.0 1.0
0.67:1 HD ILS 118-100110-XX 1.0 1.0
0.8-1.16:1 HD ILS 118-130105-XX 1.0 1.2
1.1:1 HD ILS 118-100117-XX 1.0 1.2
1.16-1.49:1 HD ILS 118-100111-XX 1.0 1.6
1.4-1.8:1 HD ILS 118-100112-XX 1.1 1.9
1.8-2.6:1 HD ILS 118-100113-XX 1.8 2.7
2.6-4.1:1 HD ILS 118-100114-XX 2.3 4.5
4.1-6.9:1 HD ILS 118-100115-XX 6.3 7.6
6.9-10.4:1 HD ILS 118-100116-XX 12.6 11.2
For Installations in the United States
The following must be in place for laser
Any human access to the hazard zone, if applicable, must be restricted by barriers to enforce the no access zone.
Permanent show installations containing Risk Group 3 laser-illuminated projectors must meet the following conditions:
Installed by Christie or by Christie-authorized and trained installers.
Refer to the Laser Illuminated Projector - Class 1 Risk Group 3 Installation training (Course code: CF-LIPI-01) on the http://www.christieuniversity.com site.
Performed according to instructions provided by Christie.
Ensure the projection system is securely mounted or immobilized to prevent unintended movement or misalignment of the projections.
A copy of the FDA variance approval letter must be with the operator or other responsible individual.
FDA variances can be found in the online training course–Laser Illuminated Projection - Class 1 Risk Group 3 Installation.
Temporary show installations containing Risk Group 3 laser-illuminated projectors may be installed by Christie or sold or leased only to valid laser light show variance holders (laser light show manufacturers) for image projection applications. Such manufacturers may currently hold a valid variance for production of Class IIIb and IV laser light shows and/or for incorporation of the Risk Group 3 laser-illuminated projectors into their shows. This requirement applies also to dealers and distributors of these laser-illuminated projectors.
For temporary installations, the FDA variance holder must maintain complete records of all show itineraries with dates, locations, operator name, and contact information clearly and completely identified.
The Christie Laser Projection System Installation Checklist must be fully completed after the installation and sent to lasercompliance@christiedigital.com. A copy can remain on-site. This checklist can be found as a separate document in the accessory box with the manual.
-illuminated projector installations in the United States:
Crimson Service Guide–Crimson HD25, Crimson WU25, Crimson HD31, Crimson WU31, Mirage HD25, Mirage WU25 15 020-102733-02 R Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved.
ev. 1 (01-2020)
Service guidelines
Certain US states have additional laser regulatory requirements. Go to www.christiedigital.com for additional regulatory requirements.

Product labels

Learn about the labels that ma
y be used on the product. Labels on your product may be yellow or
black and white.

General hazards

Hazard warnings also apply to accessories once they are installed in a Christie product that is connected to power.
Fire and Shock Hazard
To prevent fire or shock hazards, do not expose this product to rain or moisture.
Electrical Hazard
Do not alter the power plug, o
Do not remove the product enclosure.
Only Christie qualified technicians are authorized to service the product.
Risk of electric shock.
Do not remo
Only Christie qualified technicians are authorized to service the product.
General hazard.
ve the product enclosure.
verload the power outlet, or use it with extension cords.
Electric shock hazard. To avoid personal injury, disconnect all power sources before performing maintenance or service.
Electrocution hazard. To avoid personal injury, always disconnect all power sources before performing maintenance or service procedures.
Hot surface hazard. To avoid personal injury, allow the product to cool for the recommended cool down time before performing maintenance or service.
Burn hazard. To avoid personal injury, allow the product to cool for the recommended cool down time before performing maintenance or service.
Moving parts hazard. To avoid personal injury, keep hands clear and loose clothing tied back.
Fan hazard. To avoid personal injury, keep hands clear and loose clothing tied back. Always disconnect all power sources before performing maintenance or service procedures.
Crimson Service Guide–Crimson HD25, Crimson WU25, Crimson HD31, Crimson WU31, Mirage HD25, Mirage WU25 16 020-102733-02 R Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved.
ev. 1 (01-2020)
Voltage hazard. To avoid personal injury, always disconnect all power sources before performing maintenance or service procedures.
Cut hazard. To avoid personal injury, keep hands clear or wear protective gloves.
Not for household use.

Mandatory action

Consult the service manual.
Disconnect all power sources before performing maintenance or service procedures.
Service guidelines

Electrical labels

Indicates the presence of a protective earth ground.

Laser labels

FDA laser variance (US projectors only)
This product conforms with performance standards for laser products under 21 CFR Part 1040 except with respect to those characteristics authorized by Variance Number 2016-V-1838 effective on June 20, 2017.
Indicates a light hazard. Do not look directly into the lens. The extreme high brightness can cause permanent eye damage. Class 1 Laser Product - Risk Group 3 according to IEC 60825-1: 2014 and IEC 62471-5:2015
Crimson Service Guide–Crimson HD25, Crimson WU25, Crimson HD31, Crimson WU31, Mirage HD25, Mirage WU25 17 020-102733-02 R Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved.
ev. 1 (01-2020)

Service setups

Understand the special internal hardw require the attention of a qualified service technician, whether done periodically or after a specific module replacement.
are and software adjustments and related details that may

Turning on the projector

When the projector AC power supply is plugged in, the power is on.
Warning! If not a
SHOCK HAZARD! Do not attempt operation if the AC supply is not within the specified voltage and current, as specified on the license label.
1. Plug the projector in to AC power.
The projector automatically powers on to standb functionality becomes available.
2. To turn the light source on using the projector keypad, press and hold the power until y
ou hear a beep.
To turn on the light source using the remote, press and hold the ON button until you hear a beep.
voided, the following could result in death or serious injury.
y mode when plugged in. The display panel
button

Turning off the projector

When powering off in preparation for inspection or maintenance, always disconnect from AC.
1. To turn the light source off using the projector keypad, press and hold the hear a beep
To turn off the light source using the remote, press and hold the OFF button until you hear a beep.
When powering off the projector, allow the projector to complete its cool down cycle. Do not immediately unplug the projector if this can be avoided.
2. To turn off power to the projector, disconnect from AC power.
.
button until you

Adjusting offset

Adjust the offset to align the image on the screen. Always adjust offset before adjusting boresight.
For the best optical performance and minimal keystone, use offsets instead of aiming at the center of the image, in off pattern indicate extreme offset that should be avoided using mechanical alignment.
1. Project an image with the primary lens.
2.
Select a framing test pattern.
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-axis installations. Avoid extreme tilts or offsets. Corner vignettes on a white test
Service setups
3. Select LENS OFFSET.
4.
Use the arrows to adjust the offset to display a square image on the screen, with minimal projector aiming error.
5. To exit to the home page, select Back.

Aligning the boresight

The boresight adjustment balances the tilt of the lens mount to compensate for screen-to-projector tilt.
1. Display the boresight test pattern.
a) On the remote keypad, press Test.
On the built-in keypad, press the soft key that displays Test on the display panel
b) To cycle to Boresight, press the Up Arrow key.
c) Press Enter.
2. Focus the image on cross-hair image I.
Evaluate the focus on cross-hair image II and III.
3.
If all three images are in focus, no further action is required.
If boresight is required, continue to step 4.
The adjustment screws (A) on the lens mount affects the corresponding cross-hairs on the test pattern.
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Service setups
4. To loosen the three setscrews (B) on the lens mount, use a 5 mm hex driver.
The setscrews must be back
ed out several turns to avoid contact with the inner lens mount
plate.
5. To fine tune the focus of cross-hair pattern I, adjust the appropriate adjustment screw (A) until the cross-hair image is in focus with minimal flare.
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Service setups
6. To fine tune cross-hair pattern II, adjust the appropriate adjustment screw until the cross-hair image is in focus with minimal flare.
7. To fine tune cross-hair pattern III, adjust the appropriate adjustment screw until the cross­hair image is in focus with minimal flare.
8. Repeat step 5 to 7 as required until all three cross-hair patterns are in equal sharp focus.
If the boresight is acceptable, proceed with step 11.
If the boresight does not appear to be converging to an acceptable level of image quality, or if the lens does not focus over the correct range of throw distances, proceed with step
9.
9. To approximately recover the original factory boresight, position the three setscrews flush with the front face of the lens mount plate and in contact with the inner lens mount plate.
This may require adjusting both setscrews and adjustment screws.
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Service setups
10. If further action is required, repeat steps 2 to 9.
11.
Lock the setscrews, and re-check the boresight quality.
Tighten the setscrews to 2.1 Nm (18 in-lb) to ensure they do not shift.

Optimizing the Integrator Focus and Zoom

Extreme misalignment of projection optics can cause permanent damage to critical optical components. Only Christie qualified technicians can perform internal optical adjustments.
1. From the Test Pattern menu, select the Integrator Rod test pattern.
The Integrator Rod test pattern includes guided information for integrator zoom and focus adjustments.
2. Set the projector brightness level to approximately 50% to 60%.
3.
Retrieve the 3 mm hex driver located inside the toolbox.
4. To open the Service door on the side of the projector, loosen the two captive screws.
5. Loosen the Rotate and Focus lockscrew located next to the adjustment slider.
6. Loosen the integrator magnification Zoom lockscrew located next to the adjustment slider.
7. Move both adjustments to the nominal position before optimizing.
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Service setups
8. To focus the integrator rod, adjust the slider vertically to rotate the image temporarily exposing the top and bottom edges.
9. Adjust the slider horizontally to sharpen the top and bottom edges.
10. To rotate the focused image back to fill the shadows, adjust the slider vertically.
11.
To optimize the DMD brightness, adjust the integrator magnification lens using the Zoom slider.
12. Adjust the Zoom slider vertically until shadows are not visible on the projected image.
Check the image quality.
13.
If shadows still appear in the projected image after adjusting the integrator zoom, repeat steps 6 to 11.
14. Tighten the Zoom lockscrew.
15. Tighten the Rotate and Focus lockscrew.

Adjusting the fold mirror

Fold mirror adjustment must be completed by trained personnel.
Notice. If not a
Misalignment of the fold mirror may cause permanent damage to the product.
voided, the following could result in property damage.
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Service setups
1. Set the projector to minimum power.
2.
From the Test Pattern menu, select the Integrator Rod test pattern.
3. Open the Service door on the side of the projector.
4. Unlock the fold mirror screws to unlock the adjustment knobs.
5. To make horizontal adjustments, use the orange knob labeled Horizontal.
6.
To make vertical adjustments, use the purple knob labeled Vertical.
7. To continue to refine the fold mirror adjustment, repeat the horizontal and vertical adjustments.
8. Lock the fold mirror screw to lock the adjustment knobs.
9. Once satisfied with the alignment, increase the projector power.

Adjusting DMD convergence

A convergence problem occurs when one or more projected colors (red, green, and blue) appears misaligned when examined with a convergence test pattern.
The three colors should overlap to form pure white lines throughout the image and one or more poorly converged individual colors may appear adjacent to some or all of the lines.
When adjusting the convergence, you are adjusting blue and green to red.
1. From the Test Pattern menu, select the Convergence test pattern.
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Service setups
2. Open the Service door on the side of the projector.
To adjust the convergence knobs, use the 3 mm tool included with the projector.
3.
If adjusting by hand without using the tool, pull out the convergence adjustment knobs to engage them.
4. Use the Convergence test pattern to assist with adjusting the horizontal and vertical lines.
V
ertical convergence and rotation is done by adjusting two knobs. Christie recommends rotating a single knob a maximum of a quarter rotation before adjusting the second knob a quarter rotation. For example, if using one hand, turn the left knob a quarter rotation and then the right knob a quarter rotation, and so on. Adjusting a single knob for vertical or rotational adjustment to an extreme before adjusting the second knob may result in the convergence mechanism binding.
5. When complete, push in all the convergence adjustment knobs to disengage the knobs.

Replacing or refilling the coolant

Follow these instructions for filling the liquid cooling module and handling the coolant.
Caution! If not a
Use protective eye wear and gloves. Follow workplace guidelines for using personal protective equipment when installing, cleaning, and servicing the product.
Crimson Service Guide–Crimson HD25, Crimson WU25, Crimson HD31, Crimson WU31, Mirage HD25, Mirage WU25 25 020-102733-02 R Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved.
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voided, the following could result in minor or moderate injury.
Service setups
Notice. If not a
Do not attempt to fill the coolant reservoir when it is installed in the projector chassis.
Fill the coolant to the recommended level only. Do not fill above the maximum level line shown on the reservoir unit.
voided, the following could result in property damage.
1. Remove the liquid cooling module.
Light engine liquid cooling module (on page
61)
Laser liquid cooling module (on page 63)
2. Ensure the liquid cooling module is placed on a flat surface.
3. Open the top cap on the reservoir fill port.
4. Pour the required coolant (Propylene Glycol 740—P/N: 003-005179-XX) into the fill port.
Fill only to the recommended level as indicated on the fill port.
5. Replace and tighten the cap on the reservoir fill port.
6. Use a soft cloth to wipe away any coolant that drips outside the reservoir.
7. Re-install the liquid cooling module.
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Maintenance and cleaning

Maintain the cleanliness of all internal components during an optics must remain free of contaminants to perform at the level specified. Even a small amount of dust or a fingerprint may degrade the image or cause a noticeable reduction of brightness.
Always power down and disconnect/disengage all power sources to the projector before servicing or cleaning the lens or before any of the projection head covers or doors are loosened and removed. If the seal is broken while the intake fans are still operating, internal components are immediately vulnerable to contamination from inbound particles.
Notice. If not a
Avoid touching optical elements.
Always wear clean, lint-free gloves when handling the product.
voided, the following could result in property damage.
y service procedure. All of the projector

Guidelines for cleaning

Use the following guidelines when cleaning components.
Component Preventative measures How to clean
Illumination Optics System Never touch or blow on exposed
components. W (supplied).
Integrator Never disassemble the integrator
module.
Illumination system, internal lenses/ prisms
Never touch or blow on interior components. Wear gloves (supplied).
ear gloves
Normally the internal parts should not be accessed.
Use ionized pneumatic guns only. Keep imaging components and yourself grounded at all times.
Blow off particles with clean, dry de­ionized air.
Blow off particles with clean, dry de­ioniz
ed air. If necessary, wipe in a single direction with a clean high quality optical cloth.
Light engine components Never touch or blow on components.
Wear gloves (supplied).
Light engine, DMD panels Never touch or blow on the panels. Blow off particles with clean, dry de-
Projection lens To avoid the risk of scratching the
lens, only clean the lenses if
Crimson Service Guide–Crimson HD25, Crimson WU25, Crimson HD31, Crimson WU31, Mirage HD25, Mirage WU25 27 020-102733-02 R Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved.
ev. 1 (01-2020)
Blow off particles with clean, dry de­ionized air. If necessary, use a Q-tip with pure isopropyl alcohol on the glass surface. Never touch the imaging panels. The green imaging panel also has glass behind it.
ionized air.
Use filtered compressed air to blow out dust and a clean lint-free cloth.
Maintenance and cleaning
Component Preventative measures How to clean
absolutely necessary. A small amount of dust on the lenses has little effect on picture qualit projection lens should be free of dust and fingerprints. If the lenses must be cleaned, use a dry, soft cotton cloth and gently rub in a circular motion.
y. The

Ventilation

Use the following guidelines when maintaining v
Do not place the projector near a heat source or in an enclosure, unless proper ventilation is provided.
Do not insert objects into the ventilation openings of the projector.
Do not spill liquids of any kind into the projector. Should an accidental spill occur, immediately unplug the projector and have it serviced by a qualified service technician.
entilation.

Cleaning the projector optics

Learn about cleaning the optical components in the projectors.
Unnecessary cleaning of optics, increases the risk of degrading delicate coatings and surfaces. Only clean optics when dust, dirt, oil, fingerprints or other marks are obvious and are causing performance problems. Maintenance of optical components requires a qualified service technician. Inspect exposed optical surfaces periodically in a clean, dust-free environment using a flashlight.
Never touch an optical surface with your bare hands. Always wear latex lab gloves.
Use the following products when cleaning the optical surfaces:
Soft camel-hair brush
Dust-free blower—filtered dry nitrogen blown through an anti-static nozzle.
Dust-free lens tissue, such as Melles Griot Kodak tissues (18LAB020), Opto-wipes (18LAB022), Kim Wipes or equivalent
Cotton swabs with wooden stems only
Lens cleaning cloth/microfibre, such as Melles Griot (18LAB024) or equivalent

Cleaning the lens

To avoid the risk of scratching the lens, clean the lens only if absolutely required.

Removing dust from the projection lens

Remove dust from the projection lens to ensure optimum image display.
1. Brush most of the dust off with a camel-hair brush or use a dust-free blower.
Crimson Service Guide–Crimson HD25, Crimson WU25, Crimson HD31, Crimson WU31, Mirage HD25, Mirage WU25 28 020-102733-02 R Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved.
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Maintenance and cleaning
2. Fold a microfiber cloth and wipe the remaining dust particles off the lens with the smooth portion of the cloth that has no folds or creases.
Do not apply finger pressure. Instead, use the tension in the folded cloth to remo
3. If significant dust remains on the lens surface, dampen a clean microfiber cloth with lens cleaning solution and wipe gently until clean.
ve the dust.

Removing fingerprints, smudge, or oil from the projection lens

Remove fingerprints, smudges, or oil from the projection lens to ensure optimum image display.
Clean the lens only if absolutely required.
1. Brush most of the dust off with a camelhair brush or use a dust-free blower.
2. Wrap a lens tissue around a swab and soak it in lens cleaning solution.
The tissue should be damp but not dripping. Do not use a cleaning solvent that contains ammonia. Avoid lens contact with Xylene and Ether.
3. Gently wipe the surface using a figure eight motion.
4. Repeat until the blemish is removed.
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Parts and module replacement

When ordering replacement parts, pro label:
Projector Model
Projector Serial Number
Manufacture Date
vide the following information found on the product license

Maintenance prerequisites

Before servicing the projector, perform the following tasks.
Always power down and disengage all power sources (on page 18) to the projector prior to servicing.
Follow all service safety guidelines (on page 13).
For detailed breakdown of serviceable modules, see Index of parts and modules (on page
31).
When re-connecting harnesses, see the interconnect drawings on www.christiedigital.com.

Tools required for service

Before servicing the projector, ensure the following tools are available.
Long and stubby neck magnetic-tip ball drivers—2.5 mm, 3 mm, and 5 mm (provided in projector toolbox)
#2 Phillips™ screwdriver
1.5 mm and 2.0 mm hex screwdriver
Slotted screw driver
Side cutters and cable ties
Needle nose pliers
19 mm wrench
Magnetiser
Electrostatic protective strap and pad
Disposable lint-free gloves (included with optical components)
Cloth wipes
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