CHIEF LW46U P Series, LW50U P Series, LW55U P Series, LW47U P Series, LW48U P Series Installation Instructions Manual

INSTALLATION INSTRUCTIONS

46"/47"/48"/49"/50"/55" Portrait Wall Kiosks

Spanish Product Description

German Product Description

Portuguese Product Description

Italian Product Description

Dutch Product Description

French Product Description

LW46/47/48/49/50/55UxP

LW46/47/48/49/50/55UxP Installation Instructions

DISCLAIMER

Milestone AV Technologies and its affiliated corporations and
subsidiaries (collectively “Milestone”), intend to make this
manual accurate and complete. However, Milestone makes no
claim that the information contained herein covers all details,
conditions or variations, nor does it provide for every possible
contingency in connection with the installation or use of this
product. The information contained in this document is subject
to change without notice or obligation of any kind. Milestone
makes no representation of warranty, expressed or implied,
regarding the information contained herein. Milestone assumes
no responsibility for accuracy, completeness or sufficiency of
the information contained in this document.

Chief® is a registered trademark of Milestone AV Technologies.
All rights reserved.

WARNING: Exceeding the weight capacity can result in

serious personal injury or damage to equipment! It is the
installer’s responsibility to make sure the weight of
components attached to swing door does not exceed:

• LW46/47/48UxP Models: 100 lbs (45.4 kg)

Removable storage panel capacity: 5 lbs (2.3 kg);

• LW49/50/55UxP Models: 125 lbs (56.7 kg)
Removable storage panel capacity: 15 lbs (6.8kg).

The hinge-open position is for installation and service only.

WARNING: Use this mounting system only for its intended

use as described in these instructions. Do not use
attachments not recommended by the manufacturer.

DEFINITIONS

MOUNTING SYSTEM: A MOUNTING SYSTEM is the

primary Chief product to which an accessory and/or component
is attached.

ACCESSORY: AN ACCESSORY is the secondary Chief

product which is attached to a primary Chief product, and may
have a component attached or setting on it.

COMPONENT: A COMPONENT is an audiovisual item

designed to be attached or resting on an accessory or mounting
system such as a video camera, CPU, screen, display,
projector, etc.

WARNING: A WARNING alerts you to the possibility of

serious injury or death if you do not follow the instructions.

CAUTION: A CAUTION alerts you to the possibility of

damage or destruction of equipment if you do not follow the
corresponding instructions.

IMPORTANT SAFETY INSTRUCTIONS

WARNING: Never operate this mounting system if it is

damaged. Return the mounting system to a service center for
examination and repair.

WARNING: Do not use this mounting system outdoors.

IMPORTANT ! :

kiosks are designed to be mounted to an:

• a bare 8" concrete or 8"x8"x16" concrete block wall; or

• a 2" x 4" wood studs (16" on center minim um) wall with

a maximum drywall thickness of 5/8"; or

• a steel stud (16" on center minimum to 24" on center

maximum) wall with a maximum drywall thickness of
5/8".

The LW46/47/48/49/50/55UxP portrait wall

NOTE: The kiosks have an adjustable depth of 3" to 5".

--SAVE THESE INSTRUCTIONS--

WARNING: Failure to read, thoroughly understand, and

follow all instructions can result in serious personal injury,
damage to equipment, or voiding of factory warranty! It is the
installer’s responsibility to make sure all mounting systems
are properly assembled and installed using the instructions
provided.

WARNING: Failure to provide adequate structural strength

for this mounting system can result in serious personal injury
or damage to equipment! It is the installer’s responsibility to
make sure the structure to which this mounting system is
attached can support five times the combined weight of all
equipment. Reinforce the structure as required before
installing the mounting system.

2

Installation Instructions LW46/47/48/49/50/55UxP

46.50

1181.1

27.50

698.5

22.50

571.5

LW46UxP

DIMENSIONS: INCHES
[MILLIMETERS]

46.50

1181.1

27.50

698.5

23.00

584.2

LW47UxP

DIMENSIONS: INCHES
[MILLIMETERS]

DIMENSIONS

3

LW46/47/48/49/50/55UxP Installation Instructions

46.50

1181.1

27.50

698.5

23.50

596.9

LW48UxP

DIMENSIONS: INCHES
[MILLIMETERS]

LW49UxP

DIMENSIONS: INCHES
[MILLIMETERS]

DIMENSIONS--continued

4

Installation Instructions LW46/47/48/49/50/55UxP

LW50UxP

DIMENSIONS: INCHES
[MILLIMETERS]

54.25

1378.0

32.50

825.5

26.84

681.8

55U

DIMENSIONS: INCHES
[MILLIMETERS]

LW55UxP

DIMENSIONS--continued

5

LW46/47/48/49/50/55UxP Installation Instructions

Phillips Screwdriver

Destornillador Phillips

Kreuzschlitzschraubendreher

Chave de fendas Phillips

Cacciavite a stella

Kruiskopschroevendraaier

Tournevis à pointe cruciforme

Open-Ended Wrench

Llave de boca

Gabelschlüssel

Chave de bocas

Chiave a punte aperte

Steeksleutel

Clé à fourche

Drill Hole

Perforar

Bohrloch

Fazer furo

Praticare un foro

Gat boren

Percez un trou

Hex-Head Wrench

Llave de cabeza hexagonal

Sechskantschlüssel

Chave de cabeça sextavada

Chiave esagonale

Zeskantsleutel

Clé à tête hexagonale

7/32" (wood studs)

#2

1/2"

5/32" (security)

5/16" (concrete)
1/2" (steel studs)

[included]

Hardware Bag -

Wall Hardware

Hardware Bag - Monitor Interface Hardware

Hardware Bag -

Security/Swap Hardware

AA (8)
5/16 x 2-1/2"

AB (8)
5/16"

AC (4)
1/4-20
SnapToggle

AD (4)

AE (4)

1/4-20 x 1-3/4"

1/4"

BA (4)
M4 x 12mm

BD (4)
M5 x 12mm

BG (4)
M6 x 12mm

BJ (4)
M8 x 12mm

BB (4)
M4 x 25mm

BC (4)
M4 x 50mm

BE (4)
M5 x 25mm

BF (4)
M5 x 50mm

BH (4)
M6 x 25mm

BI (4)
M6 x 50mm

BK (4)
M8 x 25mm

BL (4)
M8 x 50mm

BM (8)

.750x.344x.500"

BO (4)
[universal
washer]

5/32"
(security)

CA (1)

10-24 x 3/8"

CB (4)
10-32 x 3/4"

CC (4)
10-32 x 5/16"

A (1)
[Enclosure assembly]

(LW49UxP shown
as example)

BN (8)

.750x.323x.250"

AF (8)

UX10x60R

CD (4)
10-24 x 2-3/4"

NOTE: Letters match markings on hardware bags

CE (4)
10-24 x 3-1/2"

[not used]

LEGEND

TOOLS REQUIRED FOR INSTALLATION

PARTS

6

Installation Instructions LW46/47/48/49/50/55UxP

3

2

Wall bracket

Swing door

LW46/47/48UxP

Weight Capacity:
5 lbs (2.3kg)

Weight Capacity:
15 lbs (6.8kg)

Removable storage panels:

LW49/50/55UxP

ASSEMBLY AND INSTALLATION

Preparing Wall Bracket

1. Remove kiosk from the packaging and place on a flat surface. (See Figure 1)

2. Open so that wall bracket is at a 90° angle from the swing door.

3. Keeping the wall bracket at 90°, slide the wall bracket about 1 inch towards bottom of kiosk until hinge pins clear the hinges, and
move the wall bracket away from the swing door. (See Figure 1)

NOTE: The kiosks ship with the removable storage panel

already in place in the lower of two mounting positions.
The panel may be removed to add components as
required, and then reinstalled in either location. (See
instructions included with the panel.)

The storage panel latch is spring-loaded. To remove

the panel, squeeze the latch on end tabs and slide the
panel sideways out of the slots on the wall bracket.
Pivot the panel and remove it from the slots on the
opposite side.

Install AV component(s) to the panel using the
hardware and instructions included with the
component(s). Either screws or cable ties may be
used to fasten component(s) to the panel.

To reinstall the panel, slide the panel end without

latches sideways into the slots on one side of the wall
bracket opening. Pivot panel in and slide it sideways
toward the slots on opposite side of the wall bracket
panel opening. The panel will snap into the slots,
securing it to the wall bracket.

IMPORTANT ! : The kiosks ship with the hinge located on
the left side. The hinge location may be switched, if
required, for installation or service. Before beginning the
installation, decide on which side the hinge should be
located and, if you require the kiosk be hinged on the
right side, switch the hinge before completing any other
installation steps. See Switching Hinge Location
section in Appendix.

Figure 1

Locate Mounting Site

WARNING:

MOUNT FALLING CAUSING SEVERE PERSONAL INJURY
OR DAMAGE TO EQUIPMENT! It is the installers responsibility
to make certain the structure to which the mount is being
attached is capable of supporting five times the combined
weight of all

• LW46/47/48UxP Models: 100 lbs (45.4 kg)

• LW49/50/55UxP Models: 125 lbs (56.7 kg)

IMPROPER INSTALLATION CAN LEAD TO

components attached to swing door

Removable storage panel capacity: 5 lbs (2.3 kg).
(See Figure 2)

Removable storage panel capacity: 15 lbs (6.8kg).
(See Figure 2)

:

Figure 2

7

LW46/47/48/49/50/55UxP Installation Instructions

x 2

1

2

Wall
bracket

Uppermost attachment area

Center wall bracket over desired location on wall

1

Installing Wall Bracket

The LW
to be mounted to:

46/47/48/

• a bare 8" concrete or 8"x8"x16" concrete block wall; or

• a 2" x 4" wood studs (16" on center minimum) wall with
a maximum drywall thickness of 5/8"; or

• a steel stud (16" on center minimum to 24" on center
maximum) wall with a maximum drywall thickness of
5/8".

49/50/55UxP wall kiosk mounts are designed

Table 1: Fastener Information

WALL
TYPE

Steel
stud /

Wood
stud

Concrete

1. Determine the horizontal center of the wall bracket, and
where it should be located on the wall. (See Figure 3)

• For wood or steel stud walls, use a level and mark the

IMPORTANT ! : For maximum stability in a wood or steel
stud wall, mount the hinge side of kiosk as close as
possible to a stud.

• For concrete walls, use a level and mark the two

PILOT
HOLE

1/2"

7/32"

5/16 x 3-1/4" - 5/16 x 2-1/2" hex head lag (AA)

FASTENERS (see PARTS
drawing)

- 1/4-20 x 1-3/4" Phillips screw (AD)

- 1/4" washer (AE)

- 1/4-20 Snap toggler (AC)

- 5/16 x 2-1/2" hex head lag (AA)

- 5/16" washer (AB)

- 5/16" washer (AB)

- Fischer Anchor UX10x60R (AF)

two uppermost locations over studs for attachment a
minimum of 16" apart and a maximum of 24" apart.
(See Figure 3)

uppermost locations for attachment as far apart as
possible to provide maximum stability. (See Figure 3)

Figure 3

2. Drill one pilot hole (see Table 1 for size) at both locations
marked in Step 1 (See Figure 3) and follow fastener
information (appropriate for wall type) located in Table 1.

8

IMPORTANT ! : Refer to Fastener Installation Methods

(located in Appendix at end of Installation Instructions)
for details on installing product into various wall types.

Installation Instructions LW46/47/48/49/50/55UxP

5

6

x 2

7

[24" on-center attachment
shown as example only]

Clearance
holes

Mounting
slots

8

Insert snap-toggles at arrows

[For Wood and Steel Stud Walls Only]

1

x 4

Thumb
nut

1

Hinged
frame

Outer
frame

IMPORTANT ! : Attaching the wall bracket requires a
minimum of 8 wall fasteners. For installation in a wood or
steel stud applications, the snap toggles are required
near the edge of the wall bracket hinge side if the hinge
side is not fastened to a stud. (See Figure 4) and (See
Figure 5)

IMPORTANT ! : Refer to Fastener Installation Methods
(located in Appendix at end of Installation Instructions)
for details on installing snap toggles and related
fasteners into various wall types.

3. Partially install fasteners into wall, but do not completely
tighten to wall.

4. Hang wall bracket, aligning upper mounting slot clearance
holes over fasteners and adjust side-to-side for proper
location. (See Figure 4)

5. Tighten fasteners to secure wall bracket to wall at upper
mounting slots.

6. Drill six remaining pilot holes (see Table 1 for size) at
attachment locations and follow fastener information
(appropriate for wall type) located in Table 1. (See Figure 4)

7. Tighten six fasteners to secure wall bracket to wall at middle
and lower mounting slots.

8. For Wood and Steel Stud walls: Insert four snap toggles
and related fasteners into hinge side of wall bracket. (See
Figure 5)

Figure 4

Figure 5

Attaching Flat Panel

1. Remove and SAVE four Phillips screws, loosen four thumb
nuts and remove hinged frame from swing door. (See
Figure 6)

Figure 6

9

LW46/47/48/49/50/55UxP Installation Instructions

2

Depth-adjustable
outer frame

Flat panel

2

NOTE: Use universal washer (BO)

(BO)

(BM and/or BN)

8

(BA-BL) x 4

Outer
frame

ONLY with M4, M5 or
M6 screws.

9

Thumb nuts x 4

10

Previously

(CD) x 4

removed OR

[Flat panel not shown]

Two washers

should remain

between hook
and outside
panel

2. Carefully lay flat panel face down into the depth-adjustable
outer frame. (See Figure 7)

Figure 7

3. Center flat panel on opening within outer frame in both
vertical and horizontal directions.

NOTE: Measuring from inside edges to display edges assists

in centering the display within opening.

WARNING: IMPROPER INSTALLATION CAN LEAD TO

DISPLAY FALLING CAUSING SERIOUS PERSONAL
INJURY OR DAMAGE TO EQUIPMENT! Using screws of
improper size may damage your display. Properly sized
screws will easily and completely thread into display
mounting holes. If spacers are required, be sure to use longer
screws of the same diameter.

4. Select screw diameter by examining hardware (BA-BL) and

comparing with mounting holes on flat panel.

5. Select spacers:

• Spacers are NOT

recessed and hinged frame can lay flat against flat
panel.

required if mounting holes are not

• Spacers (BM, BN) ARE required if mounting holes are

recessed, or if protrusions prevent hinged frame from
laying flat.

• Spacers may also be used between the hinged frame

and flat panel to create more space for AV
components, or to accommodate thinner flat panels.
(See Depth Adjustment section for further
information.)

6. Select screw length:

• By hand, insert SHORTEST length screw of selected

diameter (BA, BD, BG, or BJ) through universal washer
(BO--if required), hinged frame, spacer (BM, BN--if
required), into flat panel mounting hole. Do NOT thread
screw into hole at this time.

IMPORTANT ! : The M8 screws do NOT require a
washer. Use the universal washer (BO) ONLY with the
M4, M5 or M6 screws.

• Proper screw length requires base of screw head to

protrude above flat washer a distance equal to or
greater than the screw diameter. If screw length is
inadequate, select longer screw. Select shortest screw

which will protrude the required distance.

7. Place hinged frame onto back of flat panel and match the
VESA pattern on flat panel to the hinged frame mounting
slots. Also match the threaded studs in outer frame to the
hooks on the hinged frame. (See Figure 8)

8. Use selected screws (BA-BL), washers (BO--if required),
and spacers (BM, BN--if required), to connect hinged frame
to back of flat panel. (See Figure 8)

Figure 8

NOTE:

The outer frame depth may be adjusted between
3" - 5" to make room for a variety of different flat panel
thicknesses. (See Figure 9)

• This outer frame adjustable depth can also be used to

make more space between the back of the flat panel
and wall for AV component storage.

• The 4 Phillips screws removed in Step 1 can be

replaced with four 10-24 x 2-3/4" Phillips screws (CD)
for larger depth adjustments.

Figure 9

10

Installation Instructions LW46/47/48/49/50/55UxP

Hinge pin

Hinge

13

12

14

(CA x 1)

Swing
door

Swing door must be closed before

Door
open

security screw (CA) is added

Be sure to keep swing door at a 90° angle to
the wall to enable a smooth installation.

Center
slot

1

Do NOT place
cables (dashed

Wall
flanges

Place cables through
center slot in wall
bracket flanges.

lines shown
above) in areas
over wall bracket
flanges as shown.

9. Tighten thumb nuts over threaded studs in four locations on
the hinged frame. (See Figure 9)

10. Replace and fasten four Phillips screws which were
removed in Step 1, OR replace the removed screws with
four 10-24 x 2-3/4" Phillips head screws (CD) to allow for a
larger depth adjustment of the outer frame. (See Figure 9)

11. Carefully lift (using two people) the swing door with attached
flat panel.

IMPORTANT ! : Be sure to keep swing door at a 90°
angle to the wall to enable a smooth installation.

12. Keeping the swing door at a 90° angle against the wall, slide
the swing door so that hinge pins are above hinges.

13. Lower swing door to engage hinge pins into hinges. (See
Figure 10)

NOTE: Some resistance is normal when the hinge pins drop

Cabling

1. Cables may be placed through the center slot in the wall
bracket flanges. (See Figure 11)

IMPORTANT ! : Cables should not be placed OVER the
wall bracket flanges. Damage to cables may occur. (See
Figure 12)

into the hinges.

Figure 11

14. Close swing door and add 10-24 x 3/8" button head security

Figure 10

screw (CA) in hole below latch to lock door. (See Figure 10)

11

LW46/47/48/49/50/55UxP Installation Instructions

1

Remove and SAVE

fasteners noted

all parts and

Wall
bracket

2

Remove and
SAVE two hinges

Wall
bracket

Hinge

4

Remove and

SAVE

two hinges
and hinge
spacer plates

Spacer
plate

Hinge

Swing door
assembly

APPENDIX

Switching Hinge Location

1. Remove AND SAVE the hardware on the latch (right) side
of the wall bracket. (See Figure 12)

Figure 13

Figure 12

2. Remove and SAVE two lift-off hinges from hinged side of
wall bracket. (See Figure 13)

3. DISCARD the four fasteners from these hinge parts.

4. Remove and SAVE lift-off hinge and hinge spacer plate
from two locations on swing door. (See Figure 14)

5. DISCARD the four fasteners from these hinge parts.

12

Figure 14

Installation Instructions LW46/47/48/49/50/55UxP

Lift-off
hinge

Hinge
spacer
plate

7

(CB) x 4

Wall bracket

9

(CC) x 4

Lift-off
hinge

6. Replace two lift-off hinges and hinge spacer plates onto
opposite side (left) of swing door. (See Figure 15)

7. Fasten in place with four (two each hinge)
button head cap screws (CB). (See Figure 15)

NEW

10-32 x 3/4"

Figure 15

8. Move the lift-off hinges to the right side of the wall bracket.
(See Figure 16)

9. Fasten in place with four (two each hinge)
button head cap screws (CC). (See Figure 16)

NEW

10-32 x 5/16"

Figure 16

13

LW46/47/48/49/50/55UxP Installation Instructions

Ta bs

x 2

11

Insert tab

at top and

into slot

bottom

10

12

Horizontal tab

13

Wall bracket

14a

14b

14c

x 1

Slots

Spring

10. Flip and install latch section on left side of wall bracket.

NOTE: Be sure that upper and lower tabs are slid into slots on

wall bracket. (See Figure 17)

11. Fasten in place with two washers and screws removed in
Step 1. (See Figure 17)

12. Re-install small horizontal tab removed from bottom of latch
section in Step 1, by fastening it onto the top of the latch
section. (See Figure 17)

13. Re-install outside latch using fastener removed in Step 1.
(See Figure 17)

14. Re-install inside latch: (See Figure 17)

a. Place spring on top of horizontal tab and compress

spring slightly.

b. Place latch over spring, lining up tabs on latch with slots

in wall bracket.

c. Fasten latch in place with button head cap screw and

washer removed earlier in Step 1.

Figure 17

14

Installation Instructions LW46/47/48/49/50/55UxP

1

2

(AA) x 8

(AB) x 8

1

2

(AA)

(AF)

(AB)

(AC)

Drywall

Plastic straps

1

(AC)

Plastic cap

Drywall

Anchor metal channel

3

Steel stud

(side view)

2

(if present)

Plastic straps

Drywall

Anchor metal channel

Plastic cap

4

Steel stud

(side view)

(if present)

Fastener Installation Methods

IMPORTANT ! : See Table 1 for appropriate hardware

and pilot hole sizes for various wall types.

Wood Stud

1. Use one 5/16" x 2-1/2" hex flange head lag bolt (AA) and

one 5/16" washer (AB) through product and into pilot hole.
(See Figure 18)

2. Repeat for remaining pilot holes.

Figure 18

Steel Stud

IMPORTANT ! : See Site Requirements for Steel Stud
Installation section before proceeding with Steel Studs

installation to ensure installation site meets requirements!
The drywall must have a minimum thickness of 1/2"!

1. Hold metal channel on anchor (AC) flat alongside plastic
straps and slide channel through hole. (See Figure 20)

Figure 20

2. Holding plastic straps on anchor (AC), pull anchor away from
wall until channel rests flush behind wall making sure anchor
channel is positioned vertically on drywall, or steel stud (if
present). (See Figure 21)

3. Slide plastic cap on anchor (AC) towards wall until flange of
cap is flush with wall. (See Figure 21)

Concrete

1. Install one UX10x60R anchor (AF) into each pilot hole using
a hammer, making sure that the anchor is flush with the wall.
(See Figure 19)

2. Use one 5/16" x 2-1/2" hex flange head lag bolt (AA) and
one 5/16" washer (AB) through product into each anchor in
wall. (See Figure 19)

3. Repeat for remaining pilot holes.

Figure 19

Figure 21

4. Snap off plastic straps on anchor at wall by pushing side to
side, snapping off straps level with flange of plastic cap.
(See Figure 22)

Figure 22

15

LW46/47/48/49/50/55UxP Installation Instructions

Drywall

Anchor metal channel

(AD) x 4

6

Steel stud

(AE) x 4

(side view)

Wall bracket

(if present)

Steel Stud (2 x 4 / 25ga minimum)

FRONT

There must be a minimum of
1-7/8" (48mm) clearance
inside wall

16" or 24" (on center) Studs

If back side of wall is unfinished,

to a minimum of one stud left

Stud type and structural strength must conform to the North American Specification for the

Drywall

**1/2" minimum

Drywall Thickness

(Both Sides of Stud)

**See Warning statement

on page 2!

Design of Cold-Formed Steel Structural Members. [362 S 125 18, C-Shaped, S-Stud Section]

drywall must be installed

and right of the stud(s) being used
to install the mount. Drywall must be
secured to studs with screws a
maximum of 12" (305mm) apart
down center of stud.

5. Line up anchor with attachment point.

6. Insert 1/4-20 x 1-3/4" Phillips pan head screw (AD) through
1/4" washer (AE), corresponding mounting hole in wall
bracket and into anchor (AC), and tighten until flush against
wall bracket. DO NOT over tighten! (See Figure 23)

Figure 23

Site Requirements for Steel Stud Installation

16

Figure 24

Installation Instructions LW46/47/48/49/50/55UxP

17

LW46/47/48/49/50/55UxP Installation Instructions

18

Installation Instructions LW46/47/48/49/50/55UxP

19

LW46/47/48/49/50/55UxP Installation Instructions

Chief, a products division of
Milestone AV Technologies

8800-003095 Rev00
2018 Milestone AV Technologies

www.milestone.com

10/18

USA/International A 6436 City West Parkway, Eden Prairie, MN 55344

P 800.582.6480 / 952.225.6000
F 877.894.6918 / 952.894.6918

Europe A Franklinstraat 14, 6003 DK Weert, Netherlands

P [phone]
F [phone]

Asia Pacific A Office No. 918 on 9/F, Shatin Galleria

18-24 Shan Mei Street

Fotan, Shatin, Hong Kong

P 852 2145 4099
F 852 2145 4477