Chicony Electronics Co TPC-C001D, TPC-C002K, TPC-C001M User Manual
User Guide
© Copyright 2015 HP Development Company,
L.P.
Microsoft and Windows are trademarks of the
Microsoft group of companies.
For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS
Licensing Limited. DTS, the Symbol, & DTS and
the Symbol together are registered
trademarks, and DTS Studio Sound is a
trademark of DTS, Inc. © DTS, Inc. All Rights
Reserved .
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: August 2015
Document Part Number: 823891-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
To access the latest user guide, go to
http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then
follow the on-screen instructions.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and
software) within 14 days for a full refund
subject to the refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Table of contents
1 Getting information ....................................................................................................................................... 1
2 Setting up your computer .............................................................................................................................. 3
Connecting to the Internet (select products only) ................................................................................................ 4
3 Navigating the screen .................................................................................................................................... 5
Using touch gestures ............................................................................................................................................. 5
Using the keyboard and mouse ............................................................................................................................. 5
4 Protecting your computer .............................................................................................................................. 8
Computer security features ................................................................................................................................... 8
5 Troubleshooting ........................................................................................................................................... 9
Computer does not start ....................................................................................................................................... 9
Power ................................................................................................................................................................... 10
Display (monitor) (select products only) ............................................................................................................ 10
Keyboard and mouse (with cable) ....................................................................................................................... 11
Keyboard and mouse (wireless) .......................................................................................................................... 11
Speakers and sound ............................................................................................................................................ 11
Internet access .................................................................................................................................................... 12
Software troubleshooting ................................................................................................................................... 13
6 Backing up, restoring, and recovering ........................................................................................................... 15
Creating recovery media and backups ................................................................................................................ 15
Using Windows tools ........................................................................................................................................... 16
Restore and recovery .......................................................................................................................................... 17
7 Maintenance ............................................................................................................................................... 21
Schedules and tasks ............................................................................................................................................ 21
Cleaning your computer ...................................................................................................................................... 22
8 Using HP PC Hardware Diagnostics (UEFI) ...................................................................................................... 24
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 24
iii
9 Specifications ............................................................................................................................................. 26
Operating specifications ...................................................................................................................................... 26
10 Electrostatic Discharge .............................................................................................................................. 27
11 Accessibility .............................................................................................................................................. 28
Supported assistive technologies ....................................................................................................................... 28
Contacting support .............................................................................................................................................. 28
12 Support information .................................................................................................................................. 29
How to get help .................................................................................................................................................... 29
Where to get help ................................................................................................................................................ 29
Customer support for repairs .............................................................................................................................. 30
Before upgrading your hardware ........................................................................................................................ 30
Index ............................................................................................................................................................. 31
iv
1 Getting information
Tasks Instructions
●
Set up your computer Setup Instructions or Quick Setup poster
– or –
See Setting up your computer on page 3.
●
Connect to the Internet See Connecting to the Internet (select products only) on page 4.
●
Recover factory settings See Backing up, restoring, and recovering on page 15.
●
See how-to videos about using the
features of your computer
●
Learn how to use the Windows®
operating system
●
Find Windows password information
●
Find links to driver updates
●
Read frequently asked questions
●
Troubleshoot the most common
computer hardware and software issues
Go to http://www.hp.com/supportvideos (English only).
Get started app:
Select the Start button, and then select the Get started app.
See Troubleshooting on page 9.
●
Find electronic user guides and
specifications for your computer model
●
Order parts and find additional
troubleshooting help
●
Upgrade or replace components of your
computer
●
Find computer warranty information HP Worldwide Limited Warranty and Technical Support guide:
●
Get up-to-date information and help
from the Windows community
●
Connect to a TV (select products only) Go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
●
Maintain your computer HP Support Assistant maintains your computer performance and resolves problems quickly by
Go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
Go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, and then select Warranty and services.
‒ or –
Go to http://www.hp.com/go/orderdocuments.
Go to http://www.hp.com/support/consumer-forum.
using automated updates, diagnostic tools, and guided assistance.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
1
Tasks Instructions
– or –
See Maintenance on page 21.
●
Find safety and regulatory notices Regulatory, Safety and Environmental Notices:
To access this document:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specifications tab, and then select User Guides.
– or –
Go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
●
Find ergonomic information Safety & Comfort Guide:
1. Select My PC, select the Specifications tab, and then select User Guides.
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specifications tab, and then select User Guides.
– or –
Go to http://www.hp.com/ergo.
2 Chapter 1 Getting information
2 Setting up your computer
WARNING! To reduce the risk of electrical shock or damage to your equipment:
●
Place the computer in a location away from water, dust, moisture, and soot. These environmental
factors can increase the temperature inside your computer or cause fire or electrocution.
●
Do not disable the power cord grounding pin. The grounding pin is an important safety feature.
●
Plug the power cord into an AC outlet that is easily accessible at all times.
●
Disconnect power from the equipment by unplugging the power cord from the AC outlet. To prevent
direct exposure to the laser beam, do not try to open the enclosure of the CD or DVD drive.
●
The power supply is preset for the country or region in which you purchased your computer. If you
move, check the voltage requirements for your new location before plugging the computer into an AC
outlet.
To reduce the risk of serious injury read the Safety & Comfort Guide. To access this guide, go to
http://www.hp.com/ergo.
1. Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or
where it can be stepped on or damaged by placing furniture on it.
2. When connecting all power cords from the monitor, computer, and accessories to an uninterruptible
power supply (UPS), it is recommended that you use a power surge protection detection device. If the
computer has a television tuner, or a modem or telephone connection, protect the computer by using
surge protection with these signal inputs as well. Connect the television cable or the telephone line cord
to the surge protection device, and then connect the device to the computer.
3. Download and install operating system updates.
a. Find out what operating system and version your computer is currently running.
Select the Start button, select Settings, select System, and then click About.
b. Open your internet browser, and then go to http://welcome.hp.com/country/us/en/
wwcontact_us.html.
c. If necessary, click your country and language, click Support, and then click Download drivers.
d. Enter your computer model name and number in the Find by product field, and then click Go.
e. If necessary, select your computer model from Product search results.
f. Select your computer operating system.
g. Click Download next to each update you wish to download.
h. Follow the on-screen instructions to install each downloaded update.
4. Look in the computer box for additional printed details or updates.
After you complete the initial computer setup, you might want to install additional hardware devices or
software. Check the operating system, memory, and other requirements listed for these items before
purchasing them for your computer. Follow the software manufacturer's directions to install the new
software.
3
NOTE: Use only licensed original software. Installing copied software could result in an unstable
installation, infect the computer with a virus, or be illegal.
NOTE: A security solution is designed as a deterrent, but it might not be able to prevent theft, mishandling,
or software attacks.
Connecting to the Internet (select products only)
To connect to a wireless network:
NOTE: To set up a wireless local area network (WLAN) and connect to the Internet, you need a broadband
modem (either DSL or cable) (purchased separately), high-speed Internet service purchased from an Internet
service provider, and a wireless router (purchased separately).
1. Be sure that the WLAN device is on.
2. Select the network status icon in the taskbar, and then connect to one of the available networks.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and
then select Next to complete the connection.
NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN you want to connect to, right-click the network status icon in the
taskbar, and then select Open Network and Sharing Center. Select Set up a new connection or
network. A list of options is displayed, allowing you to manually search for and connect to a network or
to create a new network connection.
3. Follow the on-screen instructions to complete the connection.
After the connection is made, select the network status icon in the notification area, at the far right of the
taskbar, to verify the name and status of the connection.
For more information about wireless technology, see the information and Website links provided in the Get
started app. Select the Start button, and then select the Get started app.
To connect to a wired network:
1. Plug an 8-pin, RJ-45 (network) cable into the network jack on the computer.
2. Plug the other end of the network cable into a network wall jack or router.
NOTE: If the network cable contains noise suppression circuitry, which prevents interference from TV
and radio reception, orient the circuitry end of the cable toward the computer.
If you have issues connecting to the Internet, see Internet access on page 12.
4 Chapter 2 Setting up your computer
3 Navigating the screen
You can navigate the computer screen in the following ways:
●
Using touch gestures (select products only)
●
Using the keyboard and mouse
Select computer models have special action keys or hot key functions on the keyboard to perform routine
tasks.
Using touch gestures
You can customize the touch gestures by changing settings, button configurations, click speed, and pointer
options.
Type control panel in the taskbar search box, and then select Control Panel. Select Hardware and
Sound
. Under Devices and Printers, select Mouse.
NOTE: Touch gestures are not supported in all apps.
Using the keyboard and mouse
The keyboard and mouse allow you to type, select items, scroll and to perform the same functions as you do
using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific
functions.
The Windows key on the keyboard allows you to quickly return to the Start screen from an open
TIP:
app or the Windows desktop. Press the key again to return to the previous screen.
NOTE: Depending on the country or region, the keys and keyboard functions of your keyboard may be
different from those discussed in this section.
Using the action keys or hot keys
You can quickly access information or perform functions by using certain keys and key combinations.
●
Action keys—Perform an assigned function. The icons on the function keys at the top of the keyboard
illustrate the assigned function for that key.
To use an action key function, press and hold the key.
●
Hot keys—A combination of the fn key and the esc key, the spacebar, or the appropriate action key.
To use a hot key, briefly press the fn key, and then briefly press the second key of the combination.
Depending on the computer model, your keyboard may support the following keys.
Icon
Description
Lists open apps.
Using touch gestures 5
Icon Description
Snaps open apps.
Switches between open apps.
Shows the available commands in an open app.
Shows or hides the desktop.
Opens the Search charm.
Opens the Share charm.
Opens the Devices charm.
Opens the Settings charm.
Plays the previous track of an audio CD or the previous section of a DVD or a BD.
Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Stops audio or video playback of an audio CD, a DVD, or a BD.
Opens the Print Options window.
Pastes the contents of the Clipboard.
Initiates Sleep, which saves your information in system memory. The display and other system components
turn off and power is conserved.
To exit Sleep, briefly press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
Mutes or restores speaker sound.
6 Chapter 3 Navigating the screen
Icon Description
Decreases speaker volume incrementally as long as you hold down the key.
Increases speaker volume incrementally as long as you hold down the key.
Displays options for a selected object.
Using the keyboard and mouse 7
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