Chevrolet Tahoe 2010 Warranty

IMPORTANT: This booklet contains important information about the vehicle's warranty coverage. It also explains
owner assistance information and GM's participation in an Alternative Dispute Resolution Program.
Keep this booklet with your vehicle and make it available to a Chevrolet dealer if warranty work is needed. sure
keep it with your vehicle if you sell it so future owners will have the information.
to
Be
Owner's Name:
City & State:
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:
Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM.
© 2010 Chevrolet Motor Division, General Motors LLC. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, CHEVROLET, and the CHEVROLET emblem are registered trademarks of General Motors LLC.
Part No. 25788080 C Third Printing
2010 Chevrolet Limited Warranty and
Owner Assistance Information
Important Message to
Owners... . . . . . . . . . . . . . . . . . . . . . . . 1
GM's Commitment . . . . . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . 1
GM Participation in an
Alternative Dispute
Resolution Program .. . . . . . . 1
Warranty Service – United
States and Canada .. . . . . . . . 1
Warranty Coverage at a
Glance . . . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited
Warranty . . . . . . . . . . . . . . . . . . . . 2
Emission Control System
Warranty . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited
Warranty . . . . . . . . . . . . . . . . . . . . . . . 4
What Is Covered .. . . . . . . . . . . . . 4
What Is Not Covered .. . . . . . . . . 7
Hybrid Specific Warranty . . . . . 10
What is Covered . . . . . . . . . . . . . 11
Towing . . . . . . . . . . . . . . . . . . . . . . . 11
Malibu Hybrid Coverage . . . . . 11
Chevrolet Tahoe and Silverado
Twomode Hybrid
Coverage . . . . . . . . . . . . . . . . . . 12
What is Not Covered . . . . . . . . 12
Things to Know About
the New Vehicle
Limited Warranty . . . . . . . . . . . . . 13
Warranty
Repairs – Component
Exchanges . . . . . . . . . . . . . . . . 13
Warranty Repairs – Recycled
Materials . . . . . . . . . . . . . . . . . . 13
Tire Service . . . . . . . . . . . . . . . . . 13
6.6L DURAMAX
Engine Components . . . . . . . 13
Aftermarket Engine
Performance Enhancement Products and
Modifications . . . . . . . . . . . . . . 14
After-Manufacture
Rustproofing. . . . . . . . . . . . . 14
Paint, Trim, and Appearance
Items . . . . . . . . . . . . . . . . . . . . . . 15
®
Diesel
Vehicle Operation
and Care . . . . . . . . . . . . . . . . . . 15
Maintenance and Warranty
Service Records . . . . . . . . . . . 15
Chemical Paint Spotting . . . . . 15
Warranty
Coverage – Extensions . . . . 16
Touring Owner
Service – Foreign
Countries . . . . . . . . . . . . . . . . . . 16
Warranty Service – Foreign
Countries . . . . . . . . . . . . . . . . . . 17
Original Equipment
Alterations . . . . . . . . . . . . . . . . . 17
Recreation Vehicle and
Special Body or Equipment
Alterations . . . . . . . . . . . . . . . . . 17
Pre-Delivery Service . . . . . . . . . 18
Production Changes . . . . . . . . . 18
Noise Emissions Warranty for
Light Duty Trucks Over
10,000 Lbs Gross
Vehicle Weight
Rating (GVWR) Only . . . . . . . 18
2010 Chevrolet Limited Warranty and
Owner Assistance Information
Emission Control Systems
Warranty . . . . . . . . . . . . . . . . . . . . . . 19
What Is Covered . . . . . . . . . . . . . 19
How to Determine the
Applicable Emissions Control System
Warranty . . . . . . . . . . . . . . . . . . . 19
Federal Emission Control
System Warranty . . . . . . . . . . 19
California Emission Control
System Warranty . . . . . . . . . 21
Emission Warranty
Parts List . . . . . . . . . . . . . . . . . . . . . 24
Replacement Parts . . . . . . . . . . 28
Maintenance and Repairs . . . 28
Claims Procedure . . . . . . . . . . . 29
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . 30
State Warranty
Enforcement Laws . . . . . . . . . . . 32
Warranty Information for
California Only . . . . . . . . . . . . . . . 33
Special Coverage Adjustment
Programs Beyond the
Warranty Period . . . . . . . . . . . . . . 34
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . . . 35
Customer Assistance for Text
Telephone (TTY) Users . . . . . . . 36
Online Owner Center . . . . . . . . . . 37
My GM Canada
(Canada) www.gm.ca . . . 37
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . . . 38
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . 39

Important Message to Owners... 1

GM's Commitment

GM is committed to assuring satisfaction with your new vehicle.
Your dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period.

Owner Assistance

The dealer is best equipped to provide all your vehicle's service needs. Should you ever encounter a problem that is not resolved during or after the limited warranty period, talk to a member of dealer management. Under certain circumstances, GM and/or GM dealers may provide assistance after the limited warranty period has
expired when the problem results from a defect in material or workmanship. These instances will be reviewed on a case-by-case basis. If the issue has not been resolved to your satisfaction, follow the Customer Satisfaction Procedure on page 30.
We thank you for choosing GM.

GM Participation in an Alternative Dispute Resolution Program

See Customer Satisfaction Procedure on page 30 for
information on the voluntary, non-binding Alternative Dispute Resolution Program in which GM participates.
Warranty Service – United States and Canada
The selling dealer has invested in the proper tools, training and parts inventory to ensure that any necessary warranty repairs can be made to your GM vehicle. GM requests that the vehicle be returned to the selling dealer for all warranty repairs. If a situation or event occurs where you are significantly inconvenienced, an authorized GM dealer can make the warranty repairs. However, in the event the dealer is not able to perform the repair due to the special tool and training requirements, contact the Customer Assistance Offices on page 35. If you are unable to return to the selling dealer, contact a GM dealer in the United States or Canada for warranty service.

2 Warranty Coverage at a Glance

The warranty coverages are summarized below.

New Vehicle Limited Warranty

Bumper-to-Bumper (Includes Tires)
.
Coverage is for the first 3 years or 36,000 miles, whichever comes first.
Powertrain
.
Coverage is for the first 5 years or 100,000 miles, whichever comes first.
Sheet Metal
.
Corrosion coverage is for the first 3 years or 36,000 miles, whichever comes first.
.
Rust-through coverage is for the first 6 years or 100,000 miles, whichever comes first.

Emission Control System Warranty

For light duty trucks, see How to Determine the Applicable Emissions Control Systems Warranty under
Emission Control Systems Warranty on page 19 for more information.
Federal
.
Gasoline Engines
Defects and performance
for cars and light duty truck emission control systems are covered for the first 2 years or 24,000 miles, whichever comes first. From the first 2 years or 24,000 miles to 3 years or 36,000 miles defects in material or workmanship continue to be
covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage explained previously. Specified major components are covered for the first 8 years or 80,000 miles, whichever comes first.
Defects and performance for
heavy duty truck emission control systems are covered for the first 5 years or 50,000 miles, whichever comes first.
.
6.6L DURAMAX®Diesel Engines are covered for the first 5 years or 50,000 miles, whichever comes first.
California
.
Gasoline Engines
Defects and performance for
cars and trucks with light duty or medium duty emission control systems are covered for the first 3 years or 50,000 miles, whichever comes first.
Specified components for cars
or light duty trucks equipped with light duty or medium duty truck emission control systems are covered for the first 7 years or 70,000 miles, whichever comes first.
Warranty Coverage at a Glance 3
.
6.6L DURAMAX®Diesel Engines
Defects and performance for
the emission control systems are covered for the first 5 years or 50,000 miles, whichever comes first.
Specified components for the
emission control system are covered for the first 7 years or 70,000 miles, whichever comes first.
Important: Some California emission vehicles may have special coverages longer than those listed here. See California Emission Control System Warrantyunder
Emission Control Systems Warranty on page 19.
Noise Emissions
.
Coverage is for applicable vehicles weighing over 10,000 lbs based on the Gross Vehicle Weight Rating (GVWR) only, for the entire life of the vehicle.

4 New Vehicle Limited Warranty

GM will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations.

What Is Covered

Warranty Applies
This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.
Repairs Covered
The warranty covers repairs to correct any vehicle defect related to materials or workmanship occurring during the warranty period. Needed repairs will be performed using new or remanufactured parts.
No Charge
Warranty repairs, including towing, parts, and labor, will be made at no charge.
Obtaining Repairs
To obtain warranty repairs, take the vehicle to a Chevrolet dealer facility within the warranty period and request the needed repairs. A reasonable time must be allowed for the dealer to perform necessary repairs.
Warranty Period
The warranty period for all coverages begins on the date the vehicle is first delivered or put in use and ends at the expiration of the coverage period.
Bumper-to-Bumper Coverage
The complete vehicle is covered for 3 years or 36,000 miles, whichever comes first, except for other coverages listed here under What Is Coveredand those items listed under What Is Not Coveredlater in this section.
Powertrain Component Warranty Coverage
The powertrain is covered for 5 years or 100,000 miles, whichever comes first, except for other coverages listed here under What is Coveredand those items listed under What is Not Coveredlater in this section.
Engine Coverage includes: All internally lubricated parts, engine oil cooling hoses, lines and radiators. Also included are all actuators and electrical components internal to the engine (i.e.: Active Fuel Management Valve Lifter Oil Manifold, etc.) cylinder head, block, timing gears, timing chain, timing cover, oil pump/oil pump housing, OHC carriers, valve covers, oil pan, seals, gaskets, manifolds, flywheel, water pump, harmonic balancer, engine mount, starter motor, turbocharger and supercharger. Timing belts are covered until the first scheduled maintenance interval.
New Vehicle Limited Warranty 5
Exclusions: Excluded from the powertrain coverage are sensors, wiring, connectors, engine radiator, coolant hoses, coolant and heater core. Coverage on the engine cooling system begins at the inlet to the water pump and ends with the thermostat housing and/or outlet that attaches to the return hose. Also excluded is the entire pressurized fuel system (in-tank fuel pump, pressure lines, fuel rail(s), regulator, injectors and return line) as well as the Engine/Powertrain Control Module and/or module programming.
Transmission/Transaxle Coverage includes: All internally lubricated
parts, case, torque converter, mounts, seals and gaskets as well as any electrical components internal to the transmission/ transaxle. Also covered are any actuators directly connected to the transmission (slave cylinder, etc.).
Exclusions: Excluded from the powertrain coverage are transmission cooling lines, hoses, radiator, sensors, wiring and electrical connectors. Also excluded are the clutch and pressure plate as well as any Transmission Control Module and/or module programming.
Transfer Case Coverage includes:
All internally lubricated parts, case, mounts, seals and gaskets as well as any electrical components internal to the transfer case. Also covered are any actuators directly connected to the transfer case as well as encoder motor.
Exclusions: Excluded from the powertrain coverage are transfer case cooling lines, hoses, radiator, sensors, wiring, electrical connectors as well as the transfer case control module and/or module programming.
Drive Systems Coverage includes: All internally lubricated
parts, final drive housings, axle shafts and bearings, constant velocity joints, propeller shafts and universal joints. All mounts, supports, seals, gaskets as well as any electrical components internal to the drive axle. Also covered are any actuators directly connected to the drive axle (i.e.: front differential actuator, etc.).
Exclusions: Excluded from the powertrain coverage are all wheel bearings, drive wheel front and rear hub bearings, locking hubs, drive system cooling, lines, hoses, radiator, sensors, wiring and electrical connectors related to drive systems as well as any drive system control module and/or module programming.
6 New Vehicle Limited Warranty
Tire Coverage
The tires supplied with your vehicle are covered against defects in material or workmanship under the Bumper-to-Bumper coverage. Any tire replaced will continue to be warranted for the remaining portion of the Bumper-to-Bumper coverage period.
After your New Vehicle Limited Warranty expires, you may still have pro-rated warranty coverage on your original equipment tires by the tire manufacturer. Contact the tire manufacturer of the brand of tires on your vehicle. If necessary, your GM dealer or GM Customer Assistance Center can provide you with the tire manfacturer's contact information.
Accessory Coverages
All GM parts and accessories sold and permanently installed on a GM vehicle by a GM Dealer or GM approved Accessory Distributor/ Installer (ADI) prior to delivery will
be covered under the applicable portion (Bumper-to-Bumper, Powertrain, etc.) of the New Vehicle Limited Warranty. In the event GM accessories are installed after vehicle delivery, or are replaced under the New Vehicle Limited Warranty, they will be covered, parts and labor, for the balance of the applicable portion of the New Vehicle Limited Warranty, but in no event less than 12 months/ 12,000 miles.
GM accessories sold over-the-counter, or those not requiring installation, will continue to receive the standard GM Dealer Parts Warranty of 12 months from the date of purchase, parts only.
GM Licensed Accessories are covered under the accessory-specific manufacturer's warranty and are not warranted by GM or its dealers.
Notice: This warranty excludes:
Any communications device that becomes unusable or unable to function as intended due to unavailability of compatible wireless service or GPS satellite signals.
Sheet Metal Coverage
Sheet metal panels are covered against corrosion and rust-through as follows:
Corrosion: Body sheet metal panels are covered against rust for 3 years or 36,000 miles, whichever comes first.
Rust-Through: Any body sheet metal panel that rusts through, an actual hole in the sheet metal, is covered for up to 6 years or 100,000 miles, whichever comes first.
Important: Cosmetic or surface corrosion, resulting from stone chips or scratches in the paint, for example, is not included in sheet metal coverage.
New Vehicle Limited Warranty 7
Towing
Towing is covered to the nearest Chevrolet dealer if your vehicle cannot be driven because of a warranted defect.
®
6.6L DURAMAX
Diesel Engine
Coverage
For trucks equipped with a
6.6L DURAMAX
®
Diesel Engine, the diesel engine, except those items listed under What Is Not Covered later in this section, is covered for 5 years or 100,000 miles, whichever comes first. For additional information, refer to
Things to Know About the New Vehicle Limited Warranty on page 13. Also refer to the
appropriate emission control system warranty for possible additional coverages.

What Is Not Covered

Tire and Wheel Damage or Wear
Normal tire wear or wear-out is not covered. Road hazard damage such as punctures, cuts, snags, and breaks resulting from pothole impact, curb impact, or from other objects and tire wear due to misalignment beyond the maintenance period is not covered. Also, damage from improper inflation, spinning, as when stuck in mud or snow, tire chains, racing, improper mounting or dismounting, misuse, negligence, alteration, vandalism, or misapplication is not covered. Damage to wheels or tire sidewalls caused by automatic car washes or cleaning agents is not covered.
Damage Due to Bedliners
Owners of trucks with a bedliner, whether after-market or factory installed, should expect that with normal operation the bedliner will move. This movement may cause finish damage and/or squeaks and rattles. Therefore, any damage caused by the bedliner is not covered under the terms of the New Vehicle Limited Warranty.
Damage Due to Accident, Misuse, or Alteration
The New Vehicle Limited Warranty does not cover damage caused as the result of any of the following:
.
Collision, fire, theft, freezing, vandalism, riot, explosion, or objects striking the vehicle
.
Misuse of the vehicle such as driving over curbs, overloading, racing, or other competition. Proper vehicle use is discussed in the owner manual.
8 New Vehicle Limited Warranty
.
Alteration, modification, or tampering to the vehicle, including, but not limited to the body, chassis, powertrain, driveline, or other components after final assembly by GM.
.
Coverages do not apply if the odometer has been disconnected, its reading has been altered, or mileage cannot be determined.
.
Installation of non-GM (General Motors) parts
.
Water or fluid contamination
.
Damage resulting from hail, floods, windstorms, lightning and other environmental conditions
.
Alteration of glass parts by application of tinting films
Important: This warranty is void on vehicles currently or previously titled as salvaged, scrapped, junked, or otherwise considered a total loss.
Damage or Corrosion Due to Environment, Chemical Treatments, or Aftermarket Products
Damage caused by airborne fallout, rail dust, salt from sea air, salt or other materials used to control road conditions, chemicals, tree sap, stones, hail, earthquake, water or flood, windstorm, lightning, the application of chemicals or sealants subsequent to manufacture, etc., is not covered. See Chemical Paint Spottingunder Things to Know
About the New Vehicle Limited Warranty on page 13.
Damage Due to Insufficient or Improper Maintenance
Damage caused by failure to follow the recommended maintenance schedule intervals and/or failure to use or maintain proper fluids, or maintain fluids between recommended maintenance intervals, fuel, lubricants, or refrigerants recommended in the owner manual is not covered.
Damage Due to Contaminated or Poor Quality Fuel
Poor fuel quality or incorrect fuel may cause driveability problems such as hesitation, lack of power, stall, or no start. It may also render gauges inoperable or degrade functionality for components such as spark plugs, oxygen sensors, and the catalytic converter. Damage from poor fuel quality, water contamination, incorrect diesel fuel or gasoline may not be covered.
It is recommended that gasoline meet specifications which were developed by automobile manufacturers around the world and contained in the World-Wide Fuel Charter which is available from the Alliance of Automobile Manufacturers at www.autoalliance.org/ fuel_charter.htm. Gasoline meeting these specifications could provide improved driveability and emission control system performance compared to other gasoline.
Please refer to your Owner Manual under Fuel, for additional recommendations, including the use of TOP TIER Detergent Gasoline. Additional information can also be found at: www.toptiergas.com/ index.html.
Damage Due to Impact, Use, or the Environment
Windshield or glass cracks, chips or scratches due to impact are not covered. Windshield cracks will be covered for the first 12 months, regardless of mileage if caused by defects in material or workmanship.
Lights, lens, mirrors, paint, grill, moldings and trim are not covered for cracks, chips, scratches, dents, dings and punctures or tears as a result of impact with other objects or road hazards. In addition, cracks, chips, scratches or other damage to the face of a radio or instrument cluster from impact or foreign objects is not covered.
New Vehicle Limited Warranty 9
Maintenance
All vehicles require periodic maintenance. Maintenance services, such as those detailed in the owner manual are the owner's expense. Vehicle lubrication, cleaning, or polishing are not covered. Failure of or damage to components requiring replacement or repair due to vehicle use, wear, exposure, or lack of maintenance is not covered.
Items such as:
.
Audio System Cleaning
.
Brake Pads/Linings
.
Clutch Linings
.
Coolants and Fluids
.
Filters
.
Keyless Entry (or other remote transmitter/receiver batteries) *
.
Limited Slip Rear Axle Service
.
Tire Rotation
.
Wheel Alignment/Balance **
.
Wiper Inserts
are covered up to the first maintenance inspection period outlined in the Owner Manual. Any replacement at the time of, or beyond the maintenance inspection period is considered maintenance, and is not covered as part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the result of a defect in material or workmanship.
* Consumable battery covered up to 12 months only.
** Maintenance items after 7,500 miles.
10 New Vehicle Limited Warranty
Extra Expenses
Economic loss or extra expense is not covered.
Examples include:
.
Inconvenience
.
Lodging, meals, or other travel costs
.
Loss of vehicle use
.
Payment for loss of time or pay
.
State or local taxes required on warranty repairs
.
Storage
Other Terms: This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
GM does not authorize any person to create for it any other obligation or liability in connection with these vehicles. Any implied warranty of
merchantability or fitness for a particular purpose applicable to
this vehicle is limited in duration to the duration of this written warranty. Performance of repairs and needed adjustments is the exclusive remedy under this written warranty or any implied warranty. GM shall not be liable for incidental or consequential damages, such as, but not limited to, lost wages or vehicle rental expenses, resulting from breach of this written warranty or any implied warranty.*
* Some states do not allow limitations on how long an implied warranty will last or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

Hybrid Specific Warranty

For vehicles sold in the United States, in addition to the BumpertoBumper Coverage described previously, General Motors will warrant certain Hybrid components for each Chevrolet Tahoe Twomode Hybrid, Chevrolet Silverado Twomode Hybrid, and Chevrolet Malibu Hybrid (hereafter referred to as Hybrid) for 8 years or 160 000 kilometers, (100,000 miles), whichever comes first, from the original inservice date of the vehicle, against warrantable repairs to the specific Hybrid components of the vehicle.
New Vehicle Limited Warranty 11
For vehicles sold in Canada, in addition to the Base Warranty Coverage described in the GM Canadian Limited Warranty, Maintenance and Owner Assistance booklet, General Motors of Canada Limited will warrant certain Hybrid components for each Chevrolet Tahoe Twomode Hybrid, Chevrolet Silverado Twomode Hybrid,and Chevrolet Malibu Hybrid (hereafter referred to as Hybrid) for 8 years or 160,000 kilometers (100,000 miles), whichever comes first, from the original inservice date of the vehicle, against warrantable repairs to the specific Hybrid components of the vehicle.
This warranty is for Hybrid vehicles registered in the United States or Canada, and normally operated in the United States or Canada respectively. In addition to the initial
owner of the vehicle, the coverage described in this Hybrid warranty is transferable at no cost to any subsequent person(s) who assumes ownership of the vehicle within the above described 8 years or 160 000 kilometers (100,000 miles) term. No deductibles are associated with this Hybrid warranty.
This Hybrid warranty is in addition to the express conditions and warranties described previously. The coverage and benefits described under New Vehicle Limited Warrantyare not extended or altered because of this special Hybrid Component Warranty.
For Hybrid owners requiring more comprehensive coverage than that provided under this Hybrid warranty, a GM Protection Plan may be available. See your Chevrolet dealer for more details.

What is Covered

This Hybrid warranty covers repairs to correct any vehicle defect related to materials or workmanship occurring during the 8 year or 160 000 kilometers (100,000 miles) term for the following:

Towing

During the 8 year or 160 000 kilometers (100,000 miles) Hybrid warranty period, towing is covered to the nearest Chevrolet servicing dealer if your vehicle cannot be driven because of a warranted Hybrid specific defect. Contact the Chevrolet Roadside Assistance Center for towing. Refer to the owner manual for details.

Malibu Hybrid Coverage

Hybrid Components
The energy storage control module and components including the Hybrid NiMH batteries, Hybrid battery disconnect, and Hybrid battery cooling fan.
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