Chevrolet Impala 2020 Owner's Manual

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) - 2020 - CRC - 6/5/19

Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . 2

Keys, Doors, and Windows . . . . . . 7

Seats and Restraints . . . . . . . . . . . 30

Storage . . . . . . . . . . . . . . . . . . . . . . . . . 84

Instruments and Controls . . . . . . . 88

Lighting . . . . . . . . . . . . . . . . . . . . . . . 125

Infotainment System . . . . . . . . . . 132

Climate Controls . . . . . . . . . . . . . . 133

Driving and Operating . . . . . . . . . 139

Vehicle Care . . . . . . . . . . . . . . . . . . 198

Service and Maintenance . . . . . 274

Technical Data . . . . . . . . . . . . . . . . 287

Customer Information . . . . . . . . . 290

Reporting Safety Defects . . . . . . 300

OnStar . . . . . . . . . . . . . . . . . . . . . . . . 305

Connected Services . . . . . . . . . . . 313

Index . . . . . . . . . . . . . . . . . . . . 316

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) - 2020 - CRC - 6/5/19

2 Introduction

Introduction

The names, logos, emblems, slogans, vehicle model names, and vehicle body designs appearing in this manual including, but not limited to, GM, the GM logo, CHEVROLET, the CHEVROLET Emblem, IMPALA, and the IMPALA Emblem are trademarks and/or service marks of General Motors LLC, its subsidiaries, affiliates, or licensors.

For vehicles first sold in Canada, substitute the name "General Motors of Canada Company" for Chevrolet Motor Division wherever it appears in this manual.

This manual describes features that may or may not be on the vehicle because of optional equipment that

Litho in U.S.A. Part No. 84660601 A First Printing

was not purchased on the vehicle, model variants, country specifications, features/applications that may not be available in your region, or changes subsequent to the printing of this owner’s manual.

Refer to the purchase documentation relating to your specific vehicle to confirm the features.

Keep this manual in the vehicle for quick reference.

Canadian Vehicle Owners

A French language manual can be obtained from your dealer, at www.helminc.com, or from:

Propriétaires Canadiens

On peut obtenir un exemplaire de ce guide en français auprès du concessionnaire ou à l'adresse suivante:

Helm, Incorporated Attention: Customer Service 47911 Halyard Drive Plymouth, MI 48170 USA

Using this Manual

To quickly locate information about the vehicle, use the Index in the back of the manual. It is an alphabetical list of what is in the manual and the page number where it can be found.

Danger, Warning, and Caution

Warning messages found on vehicle labels and in this manual describe hazards and what to do to avoid or reduce them.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) - 2020 - CRC - 6/5/19

Danger

{

Danger indicates a hazard with a high level of risk which will result in serious injury or death.

Warning

{

Warning indicates a hazard that could result in injury or death.

A circle with a slash through it is a safety symbol which means “Do not,” “Do not do this,” or “Do not let this happen.”

Symbols

The vehicle has components and labels that use symbols instead of text. Symbols are shown along with the text describing the operation or information relating to a specific component, control, message, gauge, or indicator.

M : Shown when the owner’s

Caution

Caution indicates a hazard that could result in property or vehicle damage.

manual has additional instructions or information.

* : Shown when the service

manual has additional instructions or information.

0 : Shown when there is more

information on another page — “see page.”

Introduction 3

Vehicle Symbol Chart

Here are some additional symbols that may be found on the vehicle and what they mean. See the features in this manual for information.

u : Air Conditioning System G : Air Conditioning Refrigerant Oil 9 : Airbag Readiness Light

! : Antilock Brake System (ABS) $ : Brake System Warning Light

9 : Dispose of Used Components

Properly

P : Do Not Apply High Pressure

Water

B : Engine Coolant Temperature _ : Flame/Fire Prohibited H : Flammable [ : Forward Collision Alert R : Fuse Block Cover Lock

Location

+ : Fuses j : ISOFIX/LATCH System Child

Restraints

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) - 2020 - CRC - 6/5/19

4 Introduction

Q : Keep Fuse Block Covers

Properly Installed

| : Lane Change Alert @ : Lane Departure Warning A : Lane Keep Assist

* : Malfunction Indicator Lamp : : Oil Pressure

X : Park Assist

~ : Pedestrian Ahead Indicator

O : Power

7 : Rear Cross Traffic Alert

I : Registered Technician

/ : Remote Vehicle Start

> : Seat Belt Reminders

I : Side Blind Zone Alert

h : Stop/Start

7 : Tire Pressure Monitor

d : Traction Control/StabiliTrak/

Electronic Stability Control (ESC)

a : Under Pressure V : Vehicle Ahead Indicator

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) - 2020 - CRC - 6/5/19

Instrument Panel Overview

Introduction 5

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6 Introduction

1. Instrument Panel Illumination Control 0 128.

2. Air Vents 0 137.

3. Trunk Release. See Trunk 0 20.

Park Assist Button. See

Assistance Systems for Parking or Backing 0 176 (If

Equipped).

Lane Departure Warning (LDW) Button. See Lane

Departure Warning (LDW)

0 184.

4. Turn Signal Lever. See Turn

and Lane-Change Signals

0 128.

5. Instrument Cluster 0 96.

Driver Information Center (DIC)

0 110.

6. Windshield Wiper/Washer 0 90.

7. Hazard Warning Flashers 0 127.

8. Light Sensor. See Automatic Headlamp System 0 127.

9. Storage Area with USB Port Inside (If Equipped). See

Instrument Panel Storage 0 84

and “USB Port” in the infotainment manual.

10. Infotainment 0 132.

11. Dual Automatic Climate Control System 0 133.

12. Storage Area with Accessory Power Outlet Inside. See

Center Console Storage 0 85

and Power Outlets 0 92.

13. Heated and Ventilated Front Seats 0 40 (If Equipped).

14. Traction Control/Electronic Stability Control 0 163.

15. Shift Lever. See Automatic Transmission 0 158.

16. Ignition Positions 0 151.

17. Steering Wheel Controls 0 89.

Driver Information Center Buttons. See Driver Information Center (DIC) 0 110.

18. Steering Wheel Controls 0 89 (Out of View).

19. Horn 0 89.

20. Steering Wheel Adjustment 0 89.

21. Cruise Control 0 165 (If Equipped).

Adaptive Cruise Control 0 167

(If Equipped).

Heated Steering Wheel 0 89 (If Equipped).

Forward Collision Alert (FCA) System 0 178 (If Equipped).

22. Instrument Panel Storage 0 84 (If Equipped).

Fuse Cover. See Instrument Panel Fuse Block 0 229.

23. Hood Release. See Hood 0 201.

24. Data Link Connector (Out of View). See Malfunction

Indicator Lamp (Check Engine Light) 0 103.

25. Electric Parking Brake 0 161.

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Keys, Doors, and Windows

Keys and Locks

Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Remote Keyless Entry (RKE)

System . . . . . . . . . . . . . . . . . . . . . . . . 8

Remote Keyless Entry (RKE)

System Operation . . . . . . . . . . . . . 8

Remote Vehicle Start . . . . . . . . . . 14

Door Locks . . . . . . . . . . . . . . . . . . . . 16

Power Door Locks . . . . . . . . . . . . . 18

Delayed Locking . . . . . . . . . . . . . . . 18

Automatic Door Locks . . . . . . . . . 18

Lockout Protection . . . . . . . . . . . . . 19

Safety Locks . . . . . . . . . . . . . . . . . . . 19

Folding Mirrors . . . . . . . . . . . . . . . . . 24

Heated Mirrors . . . . . . . . . . . . . . . . . 24

Automatic Dimming Mirror . . . . . 24

Reverse Tilt Mirrors . . . . . . . . . . . . 24

Interior Mirrors

Interior Rearview Mirrors . . . . . . . 25

Manual Rearview Mirror . . . . . . . . 25

Automatic Dimming Rearview

Mirror . . . . . . . . . . . . . . . . . . . . . . . . . 25

Windows

Windows . . . . . . . . . . . . . . . . . . . . . . . 25

Power Windows . . . . . . . . . . . . . . . 26

Sun Visors . . . . . . . . . . . . . . . . . . . . . 27

Roof

Sunroof . . . . . . . . . . . . . . . . . . . . . . . . 28

Doors

Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Vehicle Security

Vehicle Security . . . . . . . . . . . . . . . . 21

Vehicle Alarm System . . . . . . . . . 21

Immobilizer . . . . . . . . . . . . . . . . . . . . 22

Immobilizer Operation . . . . . . . . . 22

Exterior Mirrors

Convex Mirrors . . . . . . . . . . . . . . . . 23

Power Mirrors . . . . . . . . . . . . . . . . . . 24

Keys, Doors, and Windows 7

Keys and Locks

Keys

Warning

{

Leaving children in a vehicle with a Remote Keyless Entry (RKE) transmitter is dangerous and children or others could be seriously injured or killed. They could operate the power windows or other controls or make the vehicle move. The windows will function with the RKE transmitter in the vehicle, and children or others could be caught in the path of a closing window. Do not leave children in a vehicle with an RKE transmitter.

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8 Keys, Doors, and Windows

The key that is part of the Remote Keyless Entry (RKE) transmitter can be used for the ignition and all locks.

RKE with Remote Start Shown,

without Similar

Press the button on the RKE transmitter to extend the key. Press the button and the key blade to retract the key.

See your dealer if a new key is needed.

If locked out of the vehicle, see

Roadside Assistance Program

0 294.

With an active OnStar or connected service plan, an OnStar Advisor may remotely unlock the vehicle. See OnStar Overview 0 305.

Remote Keyless Entry (RKE) System

See Radio Frequency Statement 0 300.

If there is a decrease in the Remote Keyless Entry (RKE) operating range:

Check the distance. The transmitter may be too far from the vehicle.

Check the location. Other vehicles or objects may be blocking the signal.

Check the transmitter's battery. See “Battery Replacement” later in this section.

If the transmitter is still not working correctly, see your dealer or a qualified technician for service.

Remote Keyless Entry (RKE) System Operation

The Keyless Access system allows for vehicle entry when the Remote Keyless Entry (RKE) transmitter is

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) - 2020 - CRC - 6/5/19

within 1 m (3 ft). See “Keyless Access Operation” later in this section.

The transmitter functions may work up to 60 m (197 ft) away from the vehicle.

Other conditions can impact the performance of the transmitter. See

Remote Keyless Entry (RKE) System 0 8.

If Unlocked Door Anti-Lockout is enabled through vehicle personalization and the driver door

is open when doors lock and the driver door will immediately unlock. See Vehicle Personalization 0 113.

If the passenger door is open when

Q is pressed, all doors lock.

Pressing system. See Vehicle Alarm System 0 21.

Q may also arm the alarm

K : Press to unlock the driver door.

Press again with five seconds to unlock all doors. The RKE transmitter can be programmed to unlock all doors on the first button press. See Vehicle Personalization 0 113.

With Remote Start Shown

Q : Press to lock all doors.

The turn signal indicators may flash and/or the horn may sound on the second press to indicate locking. See Vehicle Personalization 0 113.

The turn signal indicators may flash to indicate unlocking. See Vehicle Personalization 0 113.

Pressing system. See Vehicle Alarm System 0 21.

K will disarm the alarm

Q is pressed, all

Keys, Doors, and Windows 9

Y : Press and hold to release the

trunk.

7 : Press and release one time to

initiate vehicle locator. The exterior lamps flash and the horn chirps three times.

Press and hold three seconds to sound the panic alarm. The horn sounds and the turn signals flash for about

30 seconds or until again or the vehicle is started.

7 for at least

7 is pressed

/ : If equipped, press Q and

release and then immediately press

and hold four seconds to start the engine from outside the vehicle using the RKE transmitter. See Remote Vehicle Start 0 14.

Keyless Access Operation

The Keyless Access system lets you lock and unlock the doors and access the trunk without removing the RKE transmitter from your

/ for at least

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10 Keys, Doors, and Windows

pocket, purse, briefcase, etc. The RKE transmitter must be within 1 m (3 ft) of the trunk or door being unlocked. There is a button on the outside door handles.

Keyless Access can be programmed to unlock all doors on the first unlock/lock button press from the driver door. See Vehicle Personalization 0 113.

If equipped with memory seats, RKE transmitters 1 and 2 are linked to seating positions of memory 1 or 2. See Memory Seats 0 37.

Keyless Unlocking/Locking from the Driver Door

When the doors are locked and the RKE transmitter is within 1 m (3 ft) of the driver door handle, pressing the lock/unlock button on the driver door handle will unlock the driver door. If the lock/unlock button is pressed again within five seconds, all passenger doors will unlock. Pull the door handle to unlatch the door.

Driver Side Shown, Passenger

Similar

Pressing the lock/unlock button will cause all doors to lock if any of the following occur:

It has been more than five seconds since the first lock/ unlock button press.

Two lock/unlock button presses were used to unlock all doors.

Any vehicle door has opened and all doors are now closed.

Keyless Unlocking/Locking from Passenger Doors

When the doors are locked and the RKE transmitter is within 1 m (3 ft) of the door handle, pressing the lock/unlock button on that door handle will unlock all doors.

Pressing the lock/unlock button will cause all doors to lock if either of the following occur:

The lock/unlock button was used to unlock all doors.

Any vehicle door has opened and all doors are now closed.

Passive Locking

The vehicle will lock several seconds after all doors are closed if the vehicle is off and at least one transmitter has been removed or none remain in the vehicle.

If other electronic devices interfere with the RKE transmitter signal, the vehicle may not detect the RKE transmitter inside the vehicle. If passive locking is enabled, the doors may lock with the RKE

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) - 2020 - CRC - 6/5/19

transmitter inside the vehicle. Do not leave the RKE transmitter in an unattended vehicle.

Temporarily Disable Passive Locking

Temporarily disable passive locking by pressing and holding

door for several seconds with a door open. Passive locking will then

remain disabled until or until the vehicle is turned on.

To customize whether the doors automatically lock when you exit the vehicle, see Vehicle Personalization 0 113.

Remote Left In Vehicle Alert

When the vehicle is turned off and an RKE transmitter is left in the vehicle, the horn will chirp three times after all doors are closed. To turn on or off, see Vehicle Personalization 0 113.

Remote No Longer in Vehicle Alert

If the vehicle is on with a door open, and then all doors are closed, the vehicle will check for RKE

K on the

Q is pressed,

transmitters inside. If an RKE transmitter is not detected, the Driver Information Center (DIC) will display NO REMOTE DETECTED and the horn will chirp three times. This occurs only once each time the vehicle is driven. To turn on or off, see Vehicle Personalization 0 113.

Keyless Trunk Opening

Press the touch pad on the underside of the trunk lid to open the trunk if the RKE transmitter is within 1 m (3 ft) of the trunk.

Key Access

To access a vehicle with a weak transmitter battery, see Door Locks 0 16.

Programming Transmitters to the Vehicle

Only RKE transmitters programmed to the vehicle will work. If a transmitter is lost or stolen, a replacement can be purchased and programmed through your dealer. The vehicle can be reprogrammed so that lost or stolen transmitters no longer work. Any remaining

Keys, Doors, and Windows 11

transmitters will need to be reprogrammed. Each vehicle can have up to eight transmitters matched to it.

Programming with Recognized Transmitters

A new transmitter can be programmed to the vehicle when there are two recognized transmitters. To program, the vehicle must be off and all of the transmitters, both currently recognized and new, must be with you.

1. Place the two recognized transmitters in the cupholder.

2. Remove the key lock cylinder cap. See Door Locks 0 16. Then insert the vehicle key into the key lock cylinder on the driver door handle and turn the key, counterclockwise, to the unlock position five times within 10 seconds.

The DIC displays READY FOR REMOTE #2, 3, 4, or 5.

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12 Keys, Doors, and Windows

Programming without Recognized Transmitters

If two currently recognized transmitters are not available, follow

3. Place the new transmitter into the transmitter pocket. The transmitter pocket is inside the center console storage area.

4. Press ENGINE START/STOP. When the transmitter is learned, the DIC will show that it is ready to program the next transmitter.

5. Remove the transmitter from the transmitter pocket and

press

To program additional transmitters, repeat Steps 3–5.

this procedure to program up to eight transmitters. This feature is not available in Canada. This procedure will take approximately 30 minutes to complete. The vehicle must be off and all of the transmitters you wish to program must be with you.

When all additional transmitters are programmed, press and hold ENGINE START/STOP for 12 seconds to exit programming mode.

6. Replace the key lock cylinder cap. See Door Locks 0 16.

1. Remove the key lock cylinder cap. See Door Locks 0 16. Then insert the vehicle key into the key lock cylinder on the driver door handle and turn the key, counterclockwise, to the unlock position five times within 10 seconds.

The DIC displays REMOTE LEARN PENDING, PLEASE WAIT.

2. Wait for 10 minutes until the DIC displays PRESS ENGINE START BUTTON TO LEARN and then press ENGINE START/STOP.

The DIC displays will again show REMOTE LEARN PENDING, PLEASE WAIT.

3. Repeat Step 2 two additional times. After the third time, all previously known transmitters will no longer work with the vehicle. Remaining transmitters can be relearned during the next steps.

The DIC display should now show READY FOR REMOTE # 1.

4. Place the new transmitter into the transmitter pocket. The transmitter pocket is inside the center console storage area.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) - 2020 - CRC - 6/5/19

5. Press ENGINE START/STOP. When the transmitter is learned, the DIC will show that it is ready to program the next transmitter.

6. Remove the transmitter from the transmitter pocket and

press

To program additional transmitters, repeat Steps 4–6.

When all additional transmitters are programmed, press and hold ENGINE START/STOP for 12 seconds to exit programming mode.

7. Replace the key lock cylinder cap. See Door Locks 0 16.

Starting the Vehicle with a Low Transmitter Battery or Wireless Interference

If the transmitter battery is weak or there is wireless interference, the DIC may display NO REMOTE DETECTED or PLACE TRANSMITTER IN POCKET TO START when you try to start the

vehicle. The DIC may display REPLACE BATTERY IN REMOTE KEY.

To start the vehicle:

1. Open the center console and place the transmitter in the transmitter pocket with the buttons facing the front of the vehicle.

2. With the vehicle in P (Park) or N (Neutral), press the brake pedal and press ENGINE START/STOP. See Starting the Engine 0 153.

Keys, Doors, and Windows 13

Replace the transmitter battery as soon as possible.

Battery Replacement

Warning

{

Never allow children to play with the RKE transmitter. The transmitter contains a small battery, which can be a choking hazard. If swallowed, internal burns can occur, resulting in severe injury or death. Seek medical attention immediately if a battery is swallowed.

Caution

When replacing the battery, do not touch any of the circuitry on the transmitter. Static from your body could damage the transmitter.

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14 Keys, Doors, and Windows

Caution

Always replace the battery with the correct type. Replacing the battery with an incorrect type could potentially create a risk of battery explosion. Dispose of used batteries according to instructions and local laws. Do not attempt to burn, crush, or cut the used battery.

Replace the battery if the DIC indicates that battery replacement is necessary.

The battery is not rechargeable. To replace the battery:

1. Press the button on the RKE transmitter to extend the key blade.

2. Remove the battery cover by prying it with a finger.

3. Remove the battery by pushing on the battery and sliding it toward the key blade.

4. Insert the new battery, positive side facing up. Push the battery down until it is held in place. Replace with a CR2032 or equivalent battery.

5. Snap the battery cover back on to the transmitter.

Remote Vehicle Start

If equipped, this feature allows the engine to be started from outside the vehicle.

/ : This button will be on the RKE

transmitter if the vehicle has remote start.

The climate control system will use the previous settings during a remote start. The rear window defogger may come on during a remote start based on cold ambient conditions. The rear defog indicator light does not come on during a remote start.

If the vehicle has heated and/or ventilated seats, they may come on during a remote start. See Heated and Ventilated Front Seats 0 40.

Laws in some local communities may restrict the use of remote starters. For example, some laws require a person using remote start to have the vehicle in view. Check local regulations for any requirements.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) - 2020 - CRC - 6/5/19

Do not use remote start if the vehicle is low on fuel as it may run out of fuel.

Other conditions can affect the performance of the transmitter. See

Remote Keyless Entry (RKE) System 0 8.

Starting the Vehicle

To start the engine using the remote start feature:

1. Aim the RKE transmitter at the vehicle.

2. Press and release

3. Immediately after completing Step 2, press and hold

least four seconds or until the turn signal lamps flash. The turn signal lamps flashing confirms the request to remote start the vehicle has been received.

When the engine starts, the parking lamps will turn on and remain on as long as the engine is running. The doors will be locked and the climate control system may come on.

/ for at

The engine will continue to run for 15 minutes. After 30 seconds, repeat the steps if a 15-minute extension is desired. Remote start can be extended only once.

To drive the vehicle, press the brake pedal and ENGINE START/STOP.

Extending Engine Run Time

The engine run time can also be extended by another 15 minutes, if during the first 15 minutes Steps 1–3 are repeated while the engine is still running. An extension can be requested, 30 seconds after starting. This provides a total of 30 minutes.

The remote start can only be extended once.

When the remote start is extended, the second 15-minute period is added on to the first 15 minutes and the engine will run for a total of 30 minutes.

A maximum of two remote starts, or a remote start with an extension, is allowed between ignition cycles.

Keys, Doors, and Windows 15

The vehicle's ignition must be turned on then off before the remote start procedure can be used again.

Canceling a Remote Start

To cancel a remote start, do one of the following:

Aim the RKE transmitter at the vehicle and press and hold

until the parking lamps turn off.

Turn on the hazard warning flashers.

Turn the vehicle on and then off.

Conditions in Which Remote Start Will Not Work

The remote vehicle start feature will not operate if:

The RKE transmitter is in the vehicle.

The vehicle is not off.

The hood is not closed.

The hazard warning flashers are on.

The malfunction indicator lamp is on.

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16 Keys, Doors, and Windows

The engine coolant temperature is too high.

The oil pressure is low.

Two remote vehicle starts, or a single remote start with an extension, have already been used.

The vehicle is not in P (Park).

Door Locks

Warning

{

Unlocked doors can be dangerous.

Passengers, especially children, can easily open the doors and fall out of a moving vehicle. The doors can be unlocked and opened while the vehicle is moving. The chance of being thrown out of the vehicle in a crash is increased if the doors are not locked. So, all

(Continued)

Warning (Continued)

passengers should wear seat belts properly and the doors should be locked whenever the vehicle is driven.

Young children who get into unlocked vehicles may be unable to get out. A child can be overcome by extreme heat and can suffer permanent injuries or even death from heat stroke. Always lock the vehicle whenever leaving it.

Outsiders can easily enter through an unlocked door when you slow down or stop the vehicle. Locking the doors can help prevent this from happening.

To lock or unlock the door from outside the vehicle:

Press

Q or K on the Remote

Keyless Entry (RKE) transmitter.

In the case of a dead battery, use the key in the driver door. The key cylinder is covered with a cap.

To lock or unlock the door from inside the vehicle:

Press

Q or K on the power door

lock switch.

Pulling an interior door handle will unlock the door. Pulling the door handle again unlatches it.

Keyless Access

Use the Keyless Access system to lock and unlock the doors. When the doors are locked and the

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) - 2020 - CRC - 6/5/19

Remote Keyless Entry (RKE) transmitter is within 1 m (3 ft) of the driver door handle, press the lock/ unlock button. When unlocking from the driver door, the first press unlocks that door; press again within five seconds to unlock all passenger doors. See Remote

Keyless Entry (RKE) System Operation 0 8.

Driver Door Key Lock Cylinder Access (In Case of Dead Battery)

To access the driver door key lock cylinder:

1. Pull the door handle (1) to the open position and hold it open until cap removal is complete.

2. Insert the key into the slot (3) on the bottom of the cap (2) and lift the key upward.

3. Move the cap (2) rearward and remove.

4. Use the key in the cylinder.

To replace the cap:

1. Pull the door handle (1) to the open position and hold it open until cap installation is complete.

Keys, Doors, and Windows 17

2. Insert the two tabs (6) at the back of the cap between the seal (5) and the metal base (4).

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18 Keys, Doors, and Windows

3. Slide the cap forward and press the forward edge to install the cap in place.

4. Release the door handle.

5. Check that the cap is secure.

Free-Turning Locks

The door key lock cylinder turns freely when either the wrong key is used, or the correct key is not fully inserted. The free-turning door lock feature prevents the lock from being forced open. To reset the lock, turn it to the vertical position with the correct key fully inserted. Remove the key and insert it again. If this does not reset the lock, turn the key halfway around in the cylinder and repeat the reset procedure.

Power Door Locks

Q : Press to lock the doors.

K : Press to unlock the doors.

Delayed Locking

This feature delays the locking of the doors until five seconds after all doors are closed.

This feature is activated through vehicle personalization. See Vehicle Personalization 0 113.

Delayed locking can only be turned on when the Unlocked Door Anti Lock Out feature has been turned off.

When delayed locking is active and

Q is pressed on the door lock

switch while the door is open, a chime will sound three times.

When all the doors are closed, the doors will lock automatically after five seconds. If a door is reopened before five seconds have elapsed, the five-second timer will reset once all the doors are closed again.

Q on the door lock switch

Press again or press

transmitter to override this feature and lock the doors immediately.

Q on the RKE

Automatic Door Locks

The doors will lock automatically when all doors are closed, the ignition is on, and the vehicle is shifted out of P (Park).

If a vehicle door is unlocked and then opened and closed, the doors will lock either when your foot is

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) - 2020 - CRC - 6/5/19

removed from the brake or the vehicle speed becomes faster than 13 km/h (8 mph).

To unlock the doors:

Press

K on the power door lock

switch.

Shift the transmission into P (Park).

Automatic door locking cannot be disabled. Automatic door unlocking can be programmed. See Vehicle Personalization 0 113.

Lockout Protection

When the vehicle is on or in ACC/ ACCESSORY and the power door lock switch is pressed with the driver door open, all doors will lock and only the driver door will unlock.

If the vehicle is off and locking is requested while a door is open, when all doors are closed the vehicle will check for RKE transmitters inside. If an RKE transmitter is detected and the number of RKE transmitters has not reduced, the driver door will unlock.

Lockout Protection Override

Lockout protection can be manually overridden with the driver door open

by pressing and holding power door lock switch.

Unlocked Door Anti-Lockout

If Unlocked Door Anti-Lockout is turned on and the vehicle is off, the driver door is open, and locking is requested, all the doors will lock and the driver door will remain open. Press the button again to lock the driver door. The Unlocked Door Anti-Lockout feature can be turned on or off. See Vehicle Personalization 0 113.

Safety Locks

The rear door safety locks prevent passengers from opening the rear doors from inside the vehicle.

Q on the

Keys, Doors, and Windows 19

Press Z { to activate the safety

locks on the rear doors. The indicator light in the switch will illuminate when activated.

The rear door power windows are also disabled. See Power Windows 0 26.

Z { again to deactivate the

Press safety locks.

If a rear door handle is being pulled at the same time the safety lock is deactivated, that door will remain locked and the indicator light may flash. Release the handle, then press the safety lock twice to deactivate the safety locks.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) - 2020 - CRC - 6/5/19

20 Keys, Doors, and Windows

Doors

Trunk

Warning

{

Exhaust gases can enter the vehicle if it is driven with the liftgate, hatch/trunk open, or with any objects that pass through the seal between the body and the hatch/trunk or liftgate. Engine exhaust contains carbon monoxide (CO) which cannot be seen or smelled. It can cause unconsciousness and even death.

If the vehicle must be driven with the liftgate or hatch/trunk open:

Close all of the windows.

Fully open the air outlets on or under the instrument panel.

Adjust the climate control system to a setting that brings in only outside air

(Continued)

Warning (Continued)

and set the fan speed to the highest setting. See “Climate Control Systems” in the Index.

If the vehicle is equipped with a power liftgate, disable the power liftgate function.

For more information about carbon monoxide, see Engine Exhaust 0 157.

To open the trunk:

The RKE transmitter must be within 1 m (3 ft) of the trunk. Press the touch pad on the underside of the trunk lid and lift to open. See

Remote Keyless Entry (RKE) System Operation 0 8.

When closing the trunk, use the pull cup.

| with the transmission

Press in P (Park).

Press and hold transmitter.

If equipped, press the touch pad on the underside of the trunk lid after unlocking all doors.

Y on the RKE

Emergency Trunk Release Handle

Caution

Do not use the emergency trunk release handle as a tie-down or anchor point when securing items in the trunk as it could damage the handle.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) - 2020 - CRC - 6/5/19

If equipped, there is a glow-in-the-dark emergency trunk release handle on the trunk lid. This handle will glow following exposure to light. Pull the release handle to open the trunk from the inside.

After use, return to the stored position.

Vehicle Security

This vehicle has theft-deterrent features; however, they do not make the vehicle impossible to steal.

Vehicle Alarm System

This vehicle has an anti-theft alarm system.

The indicator light, on the instrument panel near the windshield, indicates the status of the system:

Off : Alarm system is disarmed.

Keys, Doors, and Windows 21

On Solid : Vehicle is secured

during the delay to arm the system.

Fast Flash : Vehicle is unsecured. A door, the hood, or the trunk is open.

Slow Flash : Alarm system is armed.

Arming the Alarm System

1. Close the trunk and the hood. Turn off the vehicle.

2. Lock the vehicle in one of three ways:

Use the RKE transmitter.

Use the Keyless Access system.

With a door open, press the inside

3. After 30 seconds the alarm system will arm, and the indicator light will begin to slowly flash indicating the alarm system is operating.

Pressing transmitter a second time will

Q on the RKE

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) - 2020 - CRC - 6/5/19

22 Keys, Doors, and Windows

bypass the 30-second delay and immediately arm the alarm system.

If the driver door is opened without first unlocking with the RKE transmitter, the lights will flash to indicate pre-alarm. If the vehicle is not started, or the door is not

unlocked by pressing transmitter during the 10–second pre-alarm, the alarm will be activated.

If a door, the hood, or the trunk is opened without first disarming the system, the turn signals will flash for about 30 seconds. The alarm system will then re-arm to monitor for the next unauthorized event.

The theft-deterrent alarm system will not arm if the doors are locked with the key.

K on the RKE

Disarming the Alarm System

To disarm the alarm system or turn off the alarm if it has been activated:

Press

K on the RKE transmitter.

Unlock the vehicle using the Keyless Access system.

Start the vehicle.

To avoid setting off the alarm by accident:

Lock the vehicle after all occupants have left the vehicle and all doors are closed.

Always unlock a door with the RKE transmitter or use the Keyless Access system.

Unlocking the driver door with the key will not disarm the system or turn off the alarm.

How to Detect a Tamper Condition

If K is pressed on the transmitter and the lights flash three times, an alarm occurred previously while the alarm system was armed.

If the alarm has been activated, a message will appear on the Driver Information Center (DIC).

Immobilizer

See Radio Frequency Statement 0 300.

Immobilizer Operation

This vehicle has a passive theft-deterrent system.

The system does not have to be manually armed or disarmed.

The vehicle is automatically immobilized when the vehicle is turned off.

The immobilization system is disarmed when ENGINE START/ STOP is pressed and a valid RKE transmitter is found in the vehicle.

The security light in the instrument cluster comes on when there is a problem with arming or disarming the theft-deterrent system.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) - 2020 - CRC - 6/5/19

The system has one or more transmitters matched to an immobilizer control unit in your vehicle. Only a correctly matched transmitter will start the vehicle. If the transmitter is ever damaged, you may not be able to start your vehicle.

When trying to start the vehicle, the security light comes on briefly when the ignition is turned on.

If the engine does not start and the security light stays on, there is a problem with the system. Turn the vehicle off and try again.

If the RKE transmitter appears to be undamaged, try another transmitter. Or, you may try placing the transmitter in the transmitter pocket in the center console. See “Starting the Vehicle with a Low Transmitter Battery or Wireless Interference” under Remote Keyless Entry (RKE) System Operation 0 8.

If the engine does not start with the other transmitter or when the transmitter is in the pocket in the center console, your vehicle needs

service. See your dealer who can service the theft-deterrent system and have a new transmitter programmed to the vehicle.

Do not leave the transmitter or device that disarms or deactivates the theft-deterrent system in the vehicle.

Keys, Doors, and Windows 23

Exterior Mirrors

Convex Mirrors

Warning

{

A convex mirror can make things, like other vehicles, look farther away than they really are. If you cut too sharply into the right lane, you could hit a vehicle on the right. Check the inside mirror or glance over your shoulder before changing lanes.

The passenger side mirror is convex shaped. A convex mirror's surface is curved so more can be seen from the driver seat.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) - 2020 - CRC - 6/5/19

24 Keys, Doors, and Windows

Power Mirrors

1. Move the selector switch to L (Left) or R (Right) to choose the driver or passenger mirror.

2. Press one of the four arrows to move the mirror.

3. Move the selector switch to to deselect the mirror.

Memory Mirrors

The vehicle may have memory mirrors. See Memory Seats 0 37.

)

Side Blind Zone Alert (SBZA)

The vehicle may have SBZA. See Side Blind Zone Alert (SBZA) 0 181.

Lane Change Alert (LCA)

The vehicle may have LCA. See Lane Change Alert (LCA) 0 182.

Turn Signal Indicator

The vehicle may have a turn signal indicator on the mirror housings. The indicator will flash when a turn signal or the hazard warning flashers are used.

Puddle Light

The vehicle may have a puddle light on the mirror housings. The light will illuminate the ground when the door is opened.

Folding Mirrors

Manual Folding Mirrors

The vehicle has manual folding mirrors. These mirrors can be folded inward to prevent damage when going through an automatic car

wash. To fold, pull the mirror toward the vehicle. Push the mirror outward to return it to the original position.

Heated Mirrors

If equipped with heated mirrors:

K : The rear window defogger also

heats the outside mirrors.

See Dual Automatic Climate Control System 0 133.

Automatic Dimming Mirror

The vehicle has an automatic dimming outside mirror on the driver side. The mirror will adjust for the glare of headlamps behind you.

Reverse Tilt Mirrors

If equipped with memory seats, the passenger and/or driver mirror tilts to a preselected position when the vehicle is in R (Reverse). This allows the curb to be seen when parallel parking.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) - 2020 - CRC - 6/5/19

The mirror(s) return to the original position when:

The vehicle is shifted out of R (Reverse), or remains in R (Reverse) for about 30 seconds.

The ignition is turned off.

The vehicle is driven in R (Reverse) above a set speed.

To turn this feature on or off, see Vehicle Personalization 0 113.

Interior Mirrors

Interior Rearview Mirrors

Adjust the rearview mirror for a clear view of the area behind the vehicle.

Do not spray glass cleaner directly on the mirror. Use a soft towel dampened with water.

Manual Rearview Mirror

If equipped, push the tab forward for daytime use and pull it for nighttime use to avoid glare from the headlamps from behind.

Automatic Dimming Rearview Mirror

If equipped, the mirror will automatically reduce the glare of the headlamps from behind.

Keys, Doors, and Windows 25

Windows

Warning

{

Never leave a child, a helpless adult, or a pet alone in a vehicle, especially with the windows closed in warm or hot weather. They can be overcome by the extreme heat and suffer permanent injuries or even death from heat stroke.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) - 2020 - CRC - 6/5/19

26 Keys, Doors, and Windows

The vehicle aerodynamics are designed to improve fuel economy performance. This may result in a pulsing sound when either rear window is down and the front windows are up. To reduce the sound, open either a front window or the sunroof, if equipped.

Power Windows

Warning

{

Children could be seriously injured or killed if caught in the path of a closing window. Never leave the Remote Keyless Entry (RKE) transmitter in a vehicle with children. When there are children in the rear seat, use the window lockout switch to prevent operation of the windows. See Keys 0 7.

Power windows work when the ignition is on, in ACC/ACCESSORY, or when Retained Accessory Power (RAP) is active. See Retained Accessory Power (RAP) 0 155.

Using the window switch, press to open or pull to close the window.

The windows may be temporarily disabled if they are used repeatedly within a short time.

Window Lockout

This feature stops the rear window switches from working.

Press

Z { to engage the rear

window lockout feature. The rear door safety locks are also enabled. See Safety Locks 0 19. The indicator light is on when engaged.

Z { again to disengage.

Press

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) - 2020 - CRC - 6/5/19

Window Express Movement

All windows can be opened without holding the window switch. Press the switch down fully and quickly release to express open the window.

If equipped, pull the window switch up fully and quickly release to express close the window.

Briefly press or pull the window switch in the same direction to stop that window’s express movement.

Window Automatic Reversal

Automatic Reversal System Override

{

If automatic reversal system override is active, the window will not reverse automatically. You or others could be injured and the window could be damaged. Before using automatic reversal system override, make sure that all people and obstructions are clear of the window path.

System

The express-close feature will reverse window movement if it comes in contact with an object. Extreme cold or ice could cause the window to auto-reverse. The window will operate normally after the object or condition is removed.

When the engine is on, override the automatic reversal system by pulling and holding the window switch if conditions prevent it from closing.

Programming the Power Windows

Programming may be necessary if the vehicle battery has been disconnected or discharged. If the window is unable to express-up, program each express-close window:

Warning

Keys, Doors, and Windows 27

1. Close all doors.

2. Turn the ignition on or to ACC/ ACCESSORY.

3. Partially open the window to be programmed. Then close it and continue to pull the switch briefly after the window has fully closed.

4. Open the window and continue to press the switch briefly after the window has fully opened.

Sun Visors

Pull the sun visor down to block glare. Detach the sun visor from the center mount to pivot to the side window, or to extend along the rod.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) - 2020 - CRC - 6/5/19

28 Keys, Doors, and Windows

Roof

Sunroof

If equipped with a sunroof, the ignition must be on or in ACC/ ACCESSORY, or Retained Accessory Power (RAP) must be active to operate the sunroof and power sunshade. See Retained Accessory Power (RAP) 0 155.

1. Sunroof Switch

2. Sunshade Switch

Sunroof Switch

Express-Open/Express-Close :

Fully press and release express-open the sunroof. Fully

press and release express-close the sunroof.

Open/Close (Manual Mode) :

Press and hold

sunroof. Release position to stop movement. Press

and hold

Vent Feature : Press

detent to open the vent. Press to the first detent to close the vent. The sunshade partially opens and closes automatically during the vent operation.

Sunshade Switch

Express-Open/Express-Close :

Fully press and release the front or rear of express-close the sunshade. If the

g to close the sunroof.

Q to express-open or

g to

D to open the

D at the desired

D to

D to the first

sunroof is open, the sunshade will express-close just short of the open sunroof.

Open/Close (Manual Mode) :

Press and hold the front or rear of

Q to open or close the sunshade.

Release the switch to stop at the desired position.

Automatic Reversal System

The sunroof has an automatic reversal system that is only active when the sunroof is operated in express-close mode.

If an object is in the path while express closing, the reversal system will detect an object, stop, and open the sunroof again.

If frost or other conditions prevent closing, override the feature by closing the sunroof in manual mode. To stop movement, release the switch.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) - 2020 - CRC - 6/5/19

Dirt and debris may collect on the sunroof seal or in the track. This could cause an issue with sunroof operation or noise. It could also plug the water drainage system. Periodically open the sunroof and remove any obstacles or loose debris. Wipe the sunroof seal and roof sealing area using a clean cloth, mild soap, and water. Do not remove grease from the sunroof.

If water is seen dripping into the water drainage system, this is normal.

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