Chevrolet Impala 2010 Owner's Manual
2010 Chevrolet Impala Owner Manual M
Information Provided by:
In Brief
Instrument Panel
Initial Drive Information
Vehicle Features
Performance and Maintenance
Seats and Restraint System
Head Restraints
Front Seats
Rear Seats
Safety Belts
Child Restraints
Airbag System
Restraint System Check
Features and Controls
Keys
Doors and Locks
Windows
Theft-Deterrent Systems
Starting and Operating Your Vehicle
Mirrors
........................................................... 1-1
........................................ 1-2
............................... 1-4
...................................... 1-15
............................. 2-1
......................................... 2-2
............................................... 2-4
.............................................. 2-10
............................................. 2-12
....................................... 2-32
......................................... 2-56
............................ 2-74
..................................... 3-1
........................................................ 3-3
....................................... 3-9
................................................. 3-14
............................ 3-16
.................................................... 3-33
................... 1-19
........... 3-19
Universal Home Remote System
Storage Areas
Sunroof
Instrument Panel
Instrument Panel Overview
Climate Controls
Warning Lights, Gages, and Indicators
Driver Information Center (DIC)
Audio System(s)
Driving Your Vehicle
Your Driving, the Road, and the Vehicle
Towing
Service and Appearance Care
Service
Fuel
Checking Things Under the Hood
Headlamp Aiming
Bulb Replacement
Windshield Wiper Blade Replacement
.................................................. 3-43
................................................... 5-26
..................................................... 6-3
......................................................... 6-5
......................................... 3-42
............................................. 4-1
.......................... 4-3
...................................... 4-16
....................................... 4-57
....................................... 5-1
.......................... 6-1
..................................... 6-43
.................................... 6-43
................ 3-35
........ 4-21
.................. 4-37
....... 5-2
............... 6-12
......... 6-49
Tires
Information Provided by:
Appearance Care
...................................................... 6-51
..................................... 6-87
Vehicle Identification
Electrical System
...................................... 6-95
Capacities and Specifications
Maintenance Schedule
..................................... 7-1
Maintenance Schedule
................................. 6-95
................... 6-100
................................ 7-2
Customer Assistance Information
Customer Assistance and Information
Reporting Safety Defects
........................... 8-16
Vehicle Data Recording and Privacy
Index
................................................................ 1
.................... 8-1
........... 8-2
........... 8-18
GENERAL MOTORS, GM, the GM Emblem,
Information Provided by:
CHEVROLET, the CHEVROLET Emblem, the IMPALA
Emblem, and the name IMPALA are registered
trademarks of General Motors Corporation.
This manual describes features that may or may not be
on your specific vehicle either because they are options
that you did not purchase or due to changes subsequent
to the printing of this owner manual. Please refer to the
purchase documentation relating to your specific vehicle
to confirm each of the features found on your vehicle.
For vehicles first sold in Canada, substitute the name
‘‘General Motors of Canada Limited’’ for Chevrolet Motor
Division wherever it appears in this manual.
Keep this manual in the vehicle for quick reference.
Canadian Owners
Propriétaires Canadiens
A French language copy of this manual can be obtained
from your dealer/retailer or from:
On peut obtenir un exemplaire de ce guide en français
auprès du concessionnaire ou à l’adresse suivante:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
1-800-551-4123
Numéro de poste 6438 de langue française
www.helminc.com
Index
To quickly locate information about the vehicle, use the
index in the back of the manual. It is an alphabetical
list of what is in the manual and the page number where
it can be found.
Litho in U.S.A.
Part No. 25896384 A First Printing
©
2009 General Motors Corporation. All Rights Reserved.
iii
Safety Warnings and Symbols
Information Provided by:
Warning Messages found on vehicle labels and in this
manual describe hazards and what to do to avoid
or reduce them.
Danger indicates a hazard with a high level of risk
which will result in serious injury or death.
Warning or Caution indicates a hazard that could result
in injury or death.
{ WARNING:
These mean there is something that could hurt
you or other people.
Notice: This means there is something that could
result in property or vehicle damage. This would not
be covered by the vehicle’s warranty.
A circle with a slash
through it is a safety
symbol which means
“Do Not,” “Do not do this,”
or “Do not let this happen.”
Vehicle Symbols
The vehicle has components and labels that use
symbols instead of text. Symbols are shown along
with the text describing the operation or information
relating to a specific component, control, message,
gage, or indicator.
M : This symbol is shown when you need to see your
owner manual for additional instructions or information.
* : This symbol is shown when you need to see a
service manual for additional instructions or information.
iv
Vehicle Symbol Chart
Information Provided by:
. : Fuel Gage
Here are some additional symbols that may be found on
the vehicle and what they mean. For more information
on the symbol, refer to the index.
9 : Airbag Readiness Light
# : Air Conditioning
! : Antilock Brake System (ABS)
g : Audio Steering Wheel Controls or OnStar
®
$ : Brake System Warning Light
" : Charging System
I : Cruise Control
B : Engine Coolant Temperature
O : Exterior Lamps
# : Fog Lamps
+ : Fuses
i : Headlamp High/Low-Beam Changer
j : LATCH System Child Restraints
* : Malfunction Indicator Lamp
: : Oil Pressure
} : Power
/ : Remote Vehicle Start
> : Safety Belt Reminders
7 : Tire Pressure Monitor
F : Traction Control
M : Windshield Washer Fluid
v
✍ NOTES
Information Provided by:
vi
Section 1 In Brief
Information Provided by:
Instrument Panel ..............................................1-2
Initial Drive Information ....................................1-4
Remote Keyless Entry (RKE) System ................1-4
Remote Vehicle Start ......................................1-4
Door Locks ................................................... .1-5
Trunk Release ...............................................1-5
Windows .......................................................1-6
Seat Adjustment .............................................1-6
Second Row Seats .........................................1-8
Head Restraint Adjustment ...............................1-8
Safety Belt ....................................................1-9
Sensing System for Passenger Airbag ...............1-9
Mirror Adjustment .........................................1-10
Steering Wheel Adjustment ............................1-11
Interior Lighting ............................................1-11
Exterior Lighting ...........................................1-12
Windshield Wiper/Washer .............................. .1-13
Climate Controls ...........................................1-14
Vehicle Features .............................................1-15
Radio(s) ......................................................1-15
Satellite Radio ..............................................1-16
Portable Audio Devices ..................................1-16
Steering Wheel Controls ................................1-17
Bluetooth
®
...................................................1-17
Cruise Control ..............................................1-18
Power Outlets ..............................................1-18
Performance and Maintenance .........................1-19
Traction Control System (TCS) .......................1-19
Electronic Stability Control (ESC) ....................1-19
Tire Pressure Monitor ................................... .1-20
Engine Oil Life System ................................. .1-20
Fuel E85 (85% Ethanol) ................................1-20
Driving for Better Fuel Economy .....................1-21
Roadside Assistance Program ........................1-21
OnStar
®
......................................................1-22
1-1
Instrument Panel
Information Provided by:
1-2
A. Outlet Adjustment on page 4-20.
Information Provided by:
B. Remote Trunk Release Button. See Trunk on
page 3-12.
C. Turn Signal/Multifunction Lever on page 4-4.
D. Instrument Panel Cluster on page 4-22.
E. Hazard Warning Flashers on page 4-3.
F. Driver Information Center (DIC) on page 4-37.
G. Passenger Airbag Status Indicator on page 4-25.
H. Audio System(s) on page 4-57.
I. Exterior Lamps on page 4-9.
J. Instrument Panel Brightness on page 4-11.
K. Traction Control System (TCS) on page 5-7
(If Equipped).
L. Tilt Wheel on page 4-3.
M. Cruise Control on page 4-6.
N. Hood Release on page 6-13.
O. Horn on page 4-3.
P. Audio Steering Wheel Controls on page 4-84
(If Equipped).
Q. Ignition Positions on page 3-20.
R. Climate Control System on page 4-16.
S. Accessory Power Outlet(s) on page 4-15.
T. Center Console Shift Lever (If Equipped).
See Shifting Into Park on page 3-28.
U. Glove Box on page 3-42.
1-3
Initial Drive Information
Information Provided by:
Press
Q to lock all doors.
This section provides a brief overview about some of
the important features that may or may not be on your
specific vehicle.
For more detailed information, refer to each of the
features which can be found later in this owner manual.
Remote Keyless Entry (RKE) System
The RKE transmitter is used to remotely lock and
unlock the doors from up to 60 m (195 feet) away from
the vehicle.
Press
driver door. Press again
within five seconds to
unlock all remaining doors.
K to unlock the
Lock and unlock feedback can be personalized.
Press and hold
open the trunk.
Press
Press
the panic alarm.
Press
See Keys on page 3-3 and Remote Keyless Entry
(RKE) System Operation on page 3-4.
L and release to locate the vehicle.
L and hold for more than two seconds to sound
L again to cancel the panic alarm.
V for approximately one second to
Remote Vehicle Start
With this feature the engine can be started from outside
of the vehicle.
Starting the Vehicle
1. Aim the RKE transmitter at the vehicle.
2. Press
3. Immediately after completing Step 2, press and
hold
Q .
/ until the turn signal lamps flash.
1-4
When the vehicle starts, the parking lamps will turn
on and remain on as long as the engine is running.
The doors will be locked and the climate control system
may come on.
The engine will continue to run for 10 minutes. Repeat
Information Provided by:
the steps for a 10-minute time extension. Remote
start can be extended only once.
Canceling a Remote Start
To cancel a remote start:
• Aim the RKE transmitter at the vehicle and press
and hold
/ until the parking lamps turn off.
Power Door Locks
Power door lock switches are located on the front doors
near the handle.
Q : Press the bottom of the switch to lock all doors.
K : Press the top of the switch to unlock all doors.
For more information, see:
• Turn on the hazard warning flashers.
• Turn the ignition switch out of LOCK/OFF position
and then back to LOCK/OFF.
See Remote Vehicle Start on page 3-7.
Door Locks
From outside the vehicle, use the key in the door or the
Remote Keyless Entry (RKE) transmitter to lock or
unlock the vehicle. From the inside, pull up or push
down on the manual door lock knobs.
See Door Locks on page 3-9.
• Power Door Locks on page 3-10.
• Delayed Locking on page 3-10.
Trunk Release
In addition to the trunk release button on the RKE
transmitter, there is a remote release
located on the left side of the instrument panel.
For more information see Trunk on page 3-12.
G button
1-5
Windows
Information Provided by:
Seat Adjustment
Manual Seats
On vehicles with power windows, the switches are on
the driver door armrest. Each passenger door has
a switch that controls only that window.
Press the front of the switch to the first position to open
the window. Pull the switch up to close it.
For more information, see Power Windows on
page 3-15.
1-6
1. Lift the bar under the seat to unlock the seat.
2. Slide the seat to the desired position and release
the bar.
Try to move the seat to be sure it is locked in place.
See Manual Seats on page 2-4.
Power Seats
Information Provided by:
Power Reclining Seatback
Move the seat forward or rearward by moving the
control forward or rearward.
Raise or lower the front or rear of the seat cushion by
moving the front or rear of the control up or down.
See Power Seats on page 2-5.
To raise or recline the seatback, tilt the top of the
control forward or rearward.
See Reclining Seatbacks on page 2-6.
1-7
Manual Lumbar
Information Provided by:
Increase or decrease the lumbar support by repeatedly
pushing down or pulling up on the lever.
See Manual Lumbar on page 2-5.
Second Row Seats
On vehicles with the Flip and Fold feature, the bottom
seat cushions can be flipped forward and the seatback
folded down to create an extended cargo area.
The vehicle also has an under seat storage area.
See Split Folding Rear Seat on page 2-10 for more
information.
Head Restraint Adjustment
Do not drive until the head restraints for all occupants
are installed and adjusted properly.
For more information see Head Restraints on page 2-2.
1-8
Safety Belt
Information Provided by:
Sensing System for Passenger Airbag
The passenger sensing system will turn off the right
front passenger frontal airbag under certain conditions.
The driver airbags, seat-side impact airbags, and
roof-rail airbags are not affected by this.
The passenger airbag status indicator will be visible on
the instrument panel when the vehicle is started.
Refer to the following sections for important information
on how to use safety belts properly.
• Safety Belts: They Are for Everyone on page 2-12.
• How to Wear Safety Belts Properly on page 2-17.
• Lap-Shoulder Belt on page 2-25.
• Lap Belt on page 2-30.
• Lower Anchors and Tethers for Children (LATCH)
on page 2-43.
United States Canada
See Passenger Sensing System on page 2-66 for
important information.
1-9
Mirror Adjustment
Information Provided by:
Interior Mirror
Exterior Mirrors
Controls for the outside
power mirrors are located
on the driver door armrest.
Press the left or right side of the selector located
beneath the control pad to adjust the driver or passenger
mirror. Then press the control pad to move the mirror
to the desired direction.
Vehicles with a manual rearview mirror can be adjusted
by holding the mirror in the center to move it for a
clearer view behind the vehicle. Adjust the mirror to
avoid glare from the headlamps behind. Pull the lever,
located at the bottom of the mirror for nighttime use.
Return the lever to its original position for the day
position.
Vehicles with an automatic dimming rearview mirror will
automatically adjust to reduce the glare of lights from
behind the vehicle. See Automatic Dimming Rearview
Mirror on page 3-33.
1-10
Steering Wheel Adjustment
Information Provided by:
The tilt wheel lever is located on the left side of the
steering column.
To adjust the steering wheel:
1. Hold the wheel and pull the lever towards you.
Interior Lighting
Dome Lamp
The center mounted dome lamp overhead comes on
when a door is opened. This lamp can also be turned on
by turning the instrument panel brightness control
clockwise.
Reading Lamps
The vehicle has reading lamps that also act as the
dome lamp. Press the button near each lamp to turn
them on and off.
Map Lamps
The vehicle has map lamps on the rearview mirror.
Push the button near each lamp to turn the map lamps
on and off.
For more information on interior lighting, see:
• Instrument Panel Brightness on page 4-11.
• Courtesy Lamps on page 4-11.
See Tilt Wheel on page 4-3.
2. Move the steering wheel up or down into a
comfortable position.
3. Release the lever to lock the steering wheel in
place.
• Delayed Entry Lighting on page 4-12.
• Delayed Exit Lighting on page 4-13.
• Parade Dimming on page 4-13.
1-11
Exterior Lighting
Information Provided by:
AUTO: Automatic operation of the headlamps and
other exterior lamps at normal brightness.
; : Turns on the the parking lamps and other exterior
lamps.
2 : Turns on the headlamps and other exterior lamps.
# (If Equipped): Turns on the fog lamps.
For more information, see:
The exterior lamps control is located on the instrument
panel to the left of the steering wheel.
P : Briefly turn to this position to manually turn the
automatic lamp control and Daytime Running Lamps
(DRL) off or on. For vehicles first sold in Canada, the
off position only works when the vehicle is shifted
into the P (Park) position.
1-12
• Exterior Lamps on page 4-9.
• Fog Lamps on page 4-11.
• Daytime Running Lamps (DRL)/Automatic
Headlamp System on page 4-10.
Windshield Wiper/Washer
Information Provided by:
The lever is located on the left side of the steering
column.
8 : Use for a single wiping cycle.
9 : Turns the windshield wipers off.
6 : Turn the band up for more frequent wipes or down
for less frequent wipes.
6 : Slow wipes.
? : Fast wipes.
Windshield Washer
At the top of the multifunction lever, there is a paddle
with
L on it. Push the paddle to spray washer fluid on
the windshield.
See Windshield Wipers on page 4-5 and Windshield
Washer on page 4-6.
1-13
Climate Controls
Information Provided by:
This vehicle may have a dual or single climate control
system. The heating, cooling, defrost, defog and
ventilation can be controlled with either of these systems.
Single Zone
Dual Zone with Optional Heated Seat Controls
A. Fan Control
B. Outside Air
C. Recirculation
D. Air Delivery Mode
Control
E. Air Conditioning
F. Driver and
Passenger
Heated Seats
1-14
G. Driver and
Passenger
Temperature
Controls
H. Rear Window
Defogger
A. Fan Control
B. Outside Air
C. Temperature
Control
D. Recirculation
E. Air Delivery Mode
Control
F. Air Conditioning
G. Rear Window
Defogger
See Climate Control System on page 4-16.
Vehicle Features
Information Provided by:
Radio(s)
Radio with CD (MP3)
O : Press to turn the system on and off. Turn to
increase or decrease the volume.
©¨: Seek or scan stations.
4 : Press to display additional text information related to
the current FM-RDS or XM station; or CD, MP3 or
WMA song. If information is available during XM, CD,
MP3 or WMA playback, the song title information
displays on the top line of the display and artist
information displays on the bottom line. When
information is not available, “No Info” displays.
For more information about these and other radio
features, see Audio System(s) on page 4-57.
Storing a Favorite Station
Depending on which radio the vehicle has, radio
stations are stored as either favorites or presets.
For radios with a FAV button, a maximum of 36 stations
can be stored as favorites using the six softkeys located
below the radio station frequency tabs and by using the
radio FAV button. Press FAV to go through up to six
pages of favorites, each having six favorite stations
available per page. Each page of favorites can contain
any combination of AM, FM, or XM stations.
BAND: Press to switch between FM1, FM2 and AM on
the Radio with CD. The selection displays. Press to
switch between FM, AM, and XM™ on the Radio with
CD (MP3).
f : Select radio stations.
For radios without a FAV button, up to 18 stations
(six FM1, six FM2, and six AM), can be programmed
on the six numbered buttons.
See Radio(s) on page 4-59.
1-15
Setting the Clock
Information Provided by:
Satellite Radio
To set the time and date for the Radio with CD (MP3):
1. Turn the radio on.
2. Press
(hour, minute, month, day, and year) displays.
3. Press the pushbutton located below any one of the
tabs that you want to change.
4. Increase or decrease the time or date by
turning
For detailed instructions on setting the clock for your
specific audio system, see Setting the Clock on
page 4-58.
H and the HR, MIN, MM, DD, YYYY
f clockwise or counterclockwise.
XM is a satellite radio service that is based in the
48 contiguous United States and 10 Canadian
provinces. XM satellite radio has a wide variety
of programming and commercial-free music,
coast-to-coast, and in digital-quality sound.
A fee is required to receive the XM service.
For more information, refer to:
• www.xmradio.com or call 1-800-929-2100 (U.S.)
• www.xmradio.ca or call 1-877-438-9677 (Canada)
See “XM Satellite Radio Service” under Radio(s)
on page 4-59.
Portable Audio Devices
This vehicle may have an auxiliary input jack, located
on the audio faceplate. External devices such as iPod
MP3 players, etc. can be connected to the auxiliary
input jack using a 3.5 mm (1/8 in) input jack cable.
See “Using the Auxiliary Input Jack” under Radio(s) on
page 4-59.
®
,
1-16
Steering Wheel Controls
Information Provided by:
If equipped, these controls
are located on the right
side of the steering wheel.
c x: Press to go to the previous radio station stored
as a favorite, the next track if a CD is playing, to
reject an incoming call, or end a current call.
SRCE: Press to choose between the radio, CD, and
auxiliary input jack.
+
e − e : Increases or decreases volume.
¨ : Press to go to the next radio station while in AM,
FM, or XM™. Press
chapter while sourced to the CD.
For more information, see Audio Steering Wheel
Controls on page 4-84.
¨ to go to the next track or
w: Press to go to the next radio station stored as a
favorite, or the next track if a CD is playing.
b g: Press to silence the vehicle speakers only. Press
again to turn the sound on. Press and hold longer
than two seconds to interact with the OnStar
Bluetooth systems, if equipped.
Bluetooth
For vehicles with an in-vehicle Bluetooth system, it
allows users with a Bluetooth enabled cell phone
to make and receive hands-free calls using the vehicle’s
audio system and controls.
®
or
The Bluetooth enabled cell phone must be paired with
the in-vehicle Bluetooth system before it can be used in
the vehicle. Not all phones will support all functions.
For more information visit www.gm.com/bluetooth.
For more information, see Bluetooth
®
®
on page 4-74.
1-17
Cruise Control
Information Provided by:
Power Outlets
The cruise control buttons
are located on the left side
of the steering wheel.
J : On/Off.
RES+: Press to resume or accelerate speed.
SET−: Press to set or decrease speed.
[ : Press to cancel cruise control.
For more information, see Cruise Control on page 4-6.
The vehicle has three 12-volt outlets to use with
electrical equipment, such as a cellular telephone.
On vehicles with a center console, one outlet is located
inside the center floor console and two outlets are
located at the front of the console bin under the
instrument panel. Lift the cover to access the outlet.
On vehicles without a center console, two are located
under the climate controls and another outlet for the rear
seat passengers is at the rear of the center front seat.
Remove the cover to access the outlets.
See Accessory Power Outlet(s) on page 4-15.
1-18
Performance and Maintenance
Information Provided by:
Traction Control System (TCS)
The vehicle may have a traction control system limits
wheel spin. The system turns on automatically
every time the vehicle is started.
• For vehicles with traction control, press and
release
traction control.
DIC message displays. See DIC Warnings and
Messages on page 4-44.
• For vehicles with traction control and electronic
stability control, press and release
instrument panel to turn off traction control.
F illuminates and the appropriate DIC message
displays. See DIC Warnings and Messages
on page 4-44.
• Press and release the button again to turn on
traction control.
i on the instrument panel to turn off
F illuminates and the appropriate
5 on the
Electronic Stability Control (ESC)
The Electronic Stability Control system assists with
directional control of the vehicle in difficult driving
conditions. The system turns on automatically every
time the vehicle is started.
• To turn off both traction control and Electronic
Stability Control, press and hold
instrument panel until
appropriate DIC message displays. See DIC
Warnings and Messages on page 4-44.
F illuminates and the
• Press and release the button again to turn on both
systems.
For more information, see Electronic Stability Control
(ESC) on page 5-6.
5 on the
For more information, see Traction Control System
(TCS) on page 5-7.
1-19
Tire Pressure Monitor
Information Provided by:
Engine Oil Life System
This vehicle may have a Tire Pressure Monitor
System (TPMS).
The Tire Pressure Monitor
alerts you when a
significant reduction in
pressure occurs in one or
more of the vehicle’s tires
by illuminating the low tire
pressure warning light on
the instrument cluster.
The warning light will remain on until the tire pressure
is corrected. The proper tire pressures for your
vehicle are listed on the Tire and Loading Information
label located on the driver side center pillar (B pillar).
See Loading the Vehicle on page 5-20.
You may notice during cooler conditions that the low tire
pressure warning light will appear when the vehicle is first
started and then turn off as you drive. This may be an
early indicator that your tire pressures are getting low
and the tires need to be inflated to the proper pressure.
Note: The Tire Pressure Monitor can alert you about low
tire pressure, but it does not replace normal monthly
tire maintenance. It is the driver’s responsibility to
maintain correct tire pressures.
See Tire Pressure Monitor System on page 6-60 and
Tire Pressure Monitor Operation on page 6-62.
The engine oil life system calculates engine oil life
based on vehicle use and displays a DIC message
when it is necessary to change the engine oil and filter.
The oil life system should be reset to 100% only
following an oil change.
Resetting the Oil Life System
1. Display the OIL LIFE REMAINING on the DIC.
2. Press and hold the SET/RESET button on the DIC
for more than five seconds. The oil life will change
to 100%.
See Engine Oil Life System on page 6-18.
Fuel E85 (85% Ethanol)
If the vehicle has the 3.5L V6 engine (VIN Code K)
or the 3.9L V6 engine (VIN Code M), you can use either
unleaded gasoline or ethanol fuel containing up to
85% ethanol (E85). See Fuel on page 6-5. In all other
engines, use only the unleaded gasoline described
under Gasoline Octane on page 6-6.
Vehicles that have the 3.5L V6 engine (VIN Code K) or
the 3.9L V6 engine (VIN Code M) have a yellow fuel
cap and can use 85% ethanol fuel (E85). See Fuel E85
(85% Ethanol) on page 6-8.
1-20
Driving for Better Fuel Economy
Information Provided by:
Roadside Assistance Program
Driving habits can affect fuel mileage. Here are some
driving tips to get the best fuel economy possible.
• Avoid fast starts and accelerate smoothly.
• Brake gradually and avoid abrupt stops.
• Avoid idling the engine for long periods of time.
• When road and weather conditions are appropriate,
use cruise control, if equipped.
• Always follow posted speed limits or drive more
slowly when conditions require.
• Keep vehicle tires properly inflated.
• Combine several trips into a single trip.
• Replace the vehicle’s tires with the same TPC Spec
number molded into the tire’s sidewall near the size.
• Follow recommended scheduled maintenance.
U.S.: 1-800-CHEV-USA (1-800-243-8872)
TTY Users: 1-888-889-2438
Canada: 1-800-268-6800
As the owner of a new Chevrolet, you are automatically
enrolled in the Roadside Assistance program. This
program provides technically trained advisors who are
available 24 hours a day, 365 days a year, minor repair
information or towing arrangements.
Roadside Assistance and OnStar
If you have a current OnStar subscription, press the
OnStar button and the current GPS location will be sent
to an OnStar Advisor who will assess your problem,
contact Roadside Assistance, and relay exact location
to get you the help you need.
Online Owner Center
The Online Owner Center is a complimentary service
that includes online service reminders, vehicle
maintenance tips, online owner manual, special
privileges and more.
Sign up today at: www.gmownercenter.com/chevrolet
(U.S.) or www.gm.ca (Canada).
1-21
OnStar
Information Provided by:
OnStar®uses several innovative technologies and live
advisors to provide a wide range of safety, security,
navigation, diagnostics, and calling services.
®
Automatic Crash Response
In a crash, built in sensors can automatically alert an
OnStar advisor who is immediately connected to
the vehicle to see if you need help.
How OnStar Service Works
Q
: This blue button connects you to a specially
trained OnStar advisor to verify your account information
and to answer questions.
] : Push this red emergency button to get priority help
from specially trained OnStar emergency advisors.
X : Push this button for hands-free, voice-activated
calling and to give voice commands for turn-by-turn
navigation.
Crisis Assist, Stolen Vehicle Assistance, Vehicle
Diagnostics, Remote Door Unlock, Roadside Assistance,
Turn-by-Turn Navigation and Hands-Free Calling are
available on most vehicles. Not all OnStar services are
available on all vehicles. For more information see the
OnStar Owner’s Guide or visit www.onstar.com (U.S.)
or www.onstar.ca (Canada), contact OnStar at
1-888-4-ONSTAR (1-888-466-7827) or TTY
1-877-248-2080, or press
OnStar advisor 24 hours a day, 7 days a week.
For a full description of OnStar services and system
limitations, see the OnStar Owner’s Guide in the
glove box.
OnStar service is subject to the OnStar terms and
conditions included in the OnStar Subscriber
Information.
OnStar service cannot work unless the vehicle is in a
place where OnStar has an agreement with a wireless
service provider for service in that area. OnStar service
also cannot work unless the vehicle is in a place where
the wireless service provider OnStar has hired for that
area has coverage, network capacity and reception when
the service is needed, and technology that is compatible
with the OnStar service. Not all services are available
everywhere, particularly in remote or enclosed areas, or
at all times.
Q to speak with an
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The OnStar system can record and transmit vehicle
Information Provided by:
information. This information is automatically sent to an
OnStar call center when
if the airbags or ACR system deploy. This information
usually includes the vehicle’s GPS location and, in the
event of a crash, additional information regarding the
crash that the vehicle was involved in (e.g. the direction
from which the vehicle was hit). When the virtual advisor
feature of OnStar hands-free calling is used, the vehicle
also sends OnStar the vehicle’s GPS location so they can
provide services where it is located.
Location information about the vehicle is only available
if the GPS satellite signals are unobstructed and
available.
Q is pressed, ] is pressed, or
OnStar Steering Wheel Controls
This vehicle may have a Talk/Mute button that can be
used to interact with OnStar hands-free calling. See
Audio Steering Wheel Controls on page 4-84 for more
information.
On some vehicles, the mute button can be used to dial
numbers into voice mail systems, or to dial phone
extensions. See the OnStar Owner’s Guide for more
information.
Your Responsibility
Increase the volume of the radio if the OnStar advisor
cannot be heard.
The vehicle must have a working electrical system,
including adequate battery power, for the OnStar
equipment to operate. There are other problems OnStar
cannot control that may prevent OnStar from providing
OnStar service at any particular time or place. Some
examples are damage to important parts of the vehicle
in a crash, hills, tall buildings, tunnels, weather or
wireless phone network congestion.
If the light next to the OnStar buttons is red, the system
may not be functioning properly. Press
a vehicle diagnostic. If the light appears clear (no light is
appearing), your OnStar subscription has expired and
all services have been deactivated. Press
that the OnStar equipment is active.
Q and request
Q to confirm
1-23
✍ NOTES
Information Provided by:
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