Chevrolet Impala 2008 Warranty
IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains
owner assistance information and GM’s participation in an Alternative Dispute Resolution Program.
Keep this booklet with your vehicle and make it available to a Chevrolet dealer if warranty work is needed.
Be sure to keep it with your vehicle if you sell it so future owners will have the information.
Owner’s Name:
Street Address:
City & State:
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:
Have you purchased the Genuine GM Protection Plan?
The GM Protection Plan may be purchased within
specific time/mileage limitations. See the information
request form in the back of this booklet. Remember, if
the service contract you are considering for purchase
does not have the GM Protection Plan emblem shown
above on it, then it is not the Genuine GM Protection
Plan from GM.
© 2007 Chevrolet Motor Division, General Motors Corporation. All rights reserved. Printed in the U.S.A.
GENERAL MOTORS, GM, CHEVROLET, and the CHEVROLET emblem are registered trademarks of
General Motors Corporation.
Part No. 15854844 B Second Printing
2008 Chevrolet Limited Warranty and Owner Assistance Information
An Important Message to Chevrolet Owners... ......1
Chevrolet’s Commitment to You ..........................1
Owner Assistance .............................................1
GM Participation in an Alternative Dispute
Resolution Program ........................................1
Warranty Service — United States
and Canada ..................................................1
Warranty Coverage at a Glance ...........................2
New Vehicle Limited Warranty ............................2
Emission Control System Warranty ......................2
General Motors Corporation New Vehicle
Limited Warranty .............................................4
What Is Covered ...............................................4
What Is Not Covered .........................................7
Hybrid Specific Warranty ..................................10
What is Covered .............................................10
Towing ..........................................................10
Malibu Hybrid Coverage ...................................11
Tahoe Two-mode Hybrid Coverage ....................11
What is Not Covered .......................................11
Things You Should Know About the New
Vehicle Limited Warranty ................................12
Warranty Repairs — Component Exchanges .......12
Warranty Repairs — Recycled Materials .............12
Tire Service ....................................................12
6.6L DURAMAX
Aftermarket Engine Performance Enhancement
Products and Modifications ............................13
After-Manufacture “Rustproofing” ........................14
Paint, Trim, and Appearance Items ....................14
Vehicle Operation and Care ..............................14
Maintenance and Warranty Service Records ........14
Chemical Paint Spotting ...................................14
Warranty Coverage — Extensions ......................15
Touring Owner Service — Foreign Countries .......15
Warranty Service — Foreign Countries ...............16
Original Equipment Alterations ...........................16
Recreation Vehicle and Special Body or
Equipment Alterations ...................................16
Pre-Delivery Service ........................................17
Production Changes .........................................17
Noise Emissions Warranty for Light Duty
Trucks Over 10,000 LBS Gross Vehicle
Weight Rating (GVWR) Only ..........................17
®
Diesel Engine Components ......13
2008 Chevrolet Limited Warranty and Owner Assistance Information
Emission Control Systems Warranty ..................18
What Is Covered .............................................18
How to Determine the Applicable Emissions
Control System Warranty ...............................18
Federal Emission Control System Warranty .........18
California Emission Control System
Warranty .....................................................20
Emission Warranty Parts List ............................22
Replacement Parts ..........................................28
Maintenance and Repairs .................................28
Claims Procedure ............................................29
Owner Assistance .............................................30
Customer Satisfaction Procedure .......................30
State Warranty Enforcement Laws .....................31
Assistance For Text Telephone (TTY) Users .......31
Chevrolet Roadside Assistance ..........................32
Chevrolet Courtesy Transportation ......................32
Warranty Information for California Only ..............32
Special Coverage Adjustment Programs Beyond
the Warranty Period ......................................33
Customer Assistance Offices .............................33
Online Owner Center .......................................34
An Important Message to Chevrolet Owners...
Chevrolet’s Commitment to You
We are committed to assuring your satisfaction with
your new Chevrolet.
Your Chevrolet dealer also wants you to be completely
satisfied and invites you to return for all your service
needs, both during and after the warranty period.
Owner Assistance
Your Chevrolet dealer is best equipped to provide all
of your service needs. Should you ever encounter a
problem that is not resolved during or after the limited
warranty period, talk to a member of dealer management.
Under certain circumstances, GM and/or GM dealers
may provide assistance after the limited warranty period
has expired when the problem results from a defect
in material or workmanship. These instances will be
reviewed on a case-by-case basis. If your problem
has not been resolved to your satisfaction, follow the
“Customer Satisfaction Procedure” as outlined under
Owner Assistance on page 30.
We thank you for choosing a Chevrolet.
GM Participation in an Alternative Dispute Resolution Program
See the “Customer Satisfaction Procedure” under
Owner Assistance on page 30 for information on the
voluntary, non-binding Alternative Dispute Resolution
Program in which GM participates.
Warranty Service — United States and Canada
Your selling dealership has made a large investment to
ensure that they have the proper tools, training, and
parts inventory to make any necessary warranty repairs
should they be required during the warranty period.
We ask that you return to your selling dealer for warranty
repairs. In the event of an emergency repair, you may
take your vehicle to any authorized GM dealer for
warranty repairs. However, certain warranty repairs
require special tools or training that only a dealer selling
your brand may have. Therefore, not all dealers are
able to perform every repair. If a particular dealership
cannot assist you, then contact the Customer Assistance
Center. If you have changed your residence, visit any
Chevrolet dealer in the United States or Canada
for warranty service.
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Warranty Coverage at a Glance
The warranty coverages are summarized below.
New Vehicle Limited Warranty
Bumper-to-Bumper (Includes Tires)
•
Coverage is for the first 3 years or 36,000 miles,
whichever comes first.
Powertrain
•
Coverage is for 5 years or 100,000 miles,
whichever comes first.
Sheet Metal
•
Corrosion coverage is for the first 3 years
or 36,000 miles, whichever comes first.
• Rust-through coverage is for the first 6 years
or 100,000 miles, whichever comes first.
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6.6L DURAMAX®Diesel Engine
(If Equipped)
•
Coverage is for 5 years or 100,000 miles,
whichever comes first.
Emission Control System Warranty
For light duty trucks, see “How to Determine the
Applicable Emissions Control System Warranty” under
Emission Control Systems Warranty on page 18 for
more information.
Federal
•
Gasoline Engines
− Defects and performance for cars and light
duty truck emission control systems are
covered for the first 2 years or 24,000 miles,
whichever comes first. From the first 2 years
or 24,000 miles to 3 years or 36,000 miles
defects in material or workmanship continue
to be covered under the New Vehicle Limited
Warranty Bumper-to-Bumper coverage explained
previously. Specified major components are
covered for the first 8 years or 80,000 miles,
whichever comes first.
− Defects and performance for heavy duty
truck emission control systems are covered
for the first 5 years or 50,000 miles,
whichever comes first.
• 6.6L DURAMAX
for the first 5 years or 50,000 miles, whichever
comes first.
®
Diesel Engines are covered
California
•
Gasoline Engines
− Defects and performance for cars and trucks
with light duty or medium duty emission
control systems are covered for the first 3 years
or 50,000 miles, whichever comes first.
− Specified components for cars or light duty
trucks equipped with light duty or medium
duty truck emission control systems are covered
for the first 7 years or 70,000 miles, whichever
comes first.
• 6.6L DURAMAX
− Defects and performance for the emission control
systems are covered for the first 5 years or
50,000 miles, whichever comes first.
− Specified components for the emission control
system are covered for the first 7 years or
70,000 miles, whichever comes first.
Important: Some California emission vehicles may
have special coverages longer than those listed
here. See “California Emission Control System
Warranty” under Emission Control Systems Warranty
on page 18.
®
Diesel Engines
Noise Emissions
•
Coverage is for applicable vehicles weighing
over 10,000 lbs based on the Gross Vehicle
Weight Rating (GVWR) only, for the entire
life of the vehicle.
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General Motors Corporation New Vehicle Limited Warranty
GM will provide for repairs to the vehicle during the
warranty period in accordance with the following terms,
conditions, and limitations.
What Is Covered
Warranty Applies
This warranty is for GM vehicles registered in the
United States and normally operated in the United
States or Canada, and is provided to the original
and any subsequent owners of the vehicle during
the warranty period.
Repairs Covered
The warranty covers repairs to correct any vehicle
defect related to materials or workmanship occurring
during the warranty period. Needed repairs will be
performed using new or remanufactured parts.
No Charge
Warranty repairs, including towing, parts, and labor,
will be made at no charge.
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Obtaining Repairs
To obtain warranty repairs, take the vehicle to a
Chevrolet dealer facility within the warranty period and
request the needed repairs. A reasonable time must
be allowed for the dealer to perform necessary repairs.
Warranty Period
The warranty period for all coverages begins on the
date the vehicle is first delivered or put in use and ends
at the expiration of the coverage period.
Bumper-to-Bumper Coverage
The complete vehicle is covered for 3 years or
36,000 miles, whichever comes first, except for other
coverages listed here under “What is Covered” and
those items listed under “What Is Not Covered” later
in this section.
Powertrain Coverage
The powertrain is covered for 5 years or 100,000 miles,
whichever comes first, except for other coverages
listed here under “What is Covered” and those items
listed under “What is Not Covered” later in this section.
Engine: Cylinder head, block, timing gears, timing
chain, timing cover, oil pump/oil pump housing,
OHC carriers, valve covers, oil pan, seals, gaskets,
turbocharger, supercharger and all internal lubricated
parts as well as manifolds, flywheel, water pump,
harmonic balancer and engine mount. Timing belts are
covered until the first scheduled maintenance interval.
Transmission/Transaxle/Transfer Case: Case,
all internal lubricated parts, torque converter,
transfer case, transmission/transaxle mounts, seals,
and gaskets.
Drive Systems: Final drive housing, all internal
lubricated parts, axle shafts and bearings, constant
velocity joints, axle housing, propeller shafts, universal
joints, wheel bearings, locking hubs, front differential
actuator, supports, front and rear hub bearings,
seals and gaskets.
Tire Coverage
The tires supplied with your vehicle are covered
against defects in material or workmanship under the
Bumper-to-Bumper coverage. Any tire replaced will
continue to be warranted for the remaining portion
of the Bumper-to-Bumper coverage period.
Following expiration of the Bumper-to-Bumper coverage,
tires may continue to be covered under the tire
manufacturer’s warranty. Review the tire manufacturer’s
warranty booklet or consult the tire manufacturer
distributor for specific details.
Accessory Coverages
All GM accessories and parts sold by GM and
permanently installed on a GM vehicle prior to delivery
will be covered under the provisions of the New Vehicle
Limited Warranty. In the event GM accessories are
installed after vehicle delivery, or are replaced under the
new vehicle warranty, they will be covered, parts and
labor, for the balance of the vehicle warranty, but in no
event less than 12 months/12,000 miles. This coverage is
only effective for GM accessories permanently installed
by a GM dealer or an associated GM-approved
Accessory Distributor/Installer (ADI).
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GM accessories sold over-the-counter, or those not
requiring installation, will continue to receive the
standard GM Dealer Parts Warranty of 12 months
from the date of purchase, parts only.
GM Licensed Accessories are covered under the
accessory-specific manufacturer’s warranty and
are not warranted by GM or its dealers.
Notice: This warranty excludes:
Any communications device that becomes
unusable or unable to function as intended due
to unavailability of compatible wireless service
from the wireless communication carrier that
provides service for the OnStar
®
system.
Sheet Metal Coverage
Sheet metal panels are covered against corrosion
and rust-through as follows:
Corrosion: Body sheet metal panels are covered
against rust for 3 years or 36,000 miles, whichever
comes first.
Rust-Through: Any body sheet metal panel that rusts
through, an actual hole in the sheet metal, is covered for
up to 6 years or 100,000 miles, whichever comes first.
Important: Cosmetic or surface corrosion, resulting
from stone chips or scratches in the paint, for example,
is not included in sheet metal coverage.
Towing
Towing is covered to the nearest Chevrolet dealer
if your vehicle cannot be driven because of a warranted
defect.
6.6L DURAMAX®Diesel Engine Coverage
For trucks equipped with a 6.6L DURAMAX®Diesel
Engine, the diesel engine, except those items listed
under “What Is Not Covered” later in this section is
covered for 5 years or 100,000 miles, whichever comes
first. For additional information, refer to Things You
Should Know About the New Vehicle Limited Warranty on
page 12. Also refer to the appropriate emission control
system warranty for possible additional coverages.
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What Is Not Covered
Tire Damage or Wear
Normal tire wear or wear-out is not covered. Road
hazard damage such as punctures, cuts, snags, and
breaks resulting from pothole impact, curb impact,
or from other objects is not covered. Also, damage
from improper inflation, spinning, as when stuck in
mud or snow, tire chains, racing, improper mounting
or dismounting, misuse, negligence, alteration,
vandalism, or misapplication is not covered.
Damage Due to Bedliners
Owners of trucks with a bedliner, whether after-market
or factory installed, should expect that with normal
operation the bedliner will move. This movement
may cause finish damage and/or squeaks and rattles.
Therefore, any damage caused by the bedliner is
not covered under the terms of the warranty.
Damage Due to Accident, Misuse,
or Alteration
Damage caused as the result of any of the following
is not covered:
• Collision, fire, theft, freezing, vandalism, riot,
explosion, or objects striking the vehicle
• Misuse of the vehicle such as driving over curbs,
overloading, racing, or other competition. Proper
vehicle use is discussed in the owner manual.
• Alteration or modification to the vehicle including
the body, chassis, or components after final
assembly by GM.
• Coverages do not apply if the odometer has been
disconnected, its reading has been altered, or
mileage cannot be determined.
Important: This warranty is void on vehicles currently
or previously titled as salvaged, scrapped, junked,
or totaled.
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Damage or Corrosion Due to
Environment, Chemical Treatments,
and/or Aftermarket Products
Damage caused by airborne fallout, salt from sea air,
salt or other materials used to control road conditions,
chemicals, tree sap, stones, hail, earthquake, water
or flood, windstorm, lightning, the application of
chemicals or sealants subsequent to manufacture, etc.,
is not covered. See “Chemical Paint Spotting” under
Things You Should Know About the New Vehicle
Limited Warranty on page 12 for more details.
Damage Due to Insufficient or
Improper Maintenance
Damage caused by failure to follow the recommended
maintenance schedule intervals and/or failure to
use or maintain fluids, fuel, lubricants, or refrigerants
recommended in the owner manual is not covered.
Damage Due to Contaminated or
Poor Quality Fuel
Poor fuel quality or incorrect fuel may cause driveability
problems such as hesitation, lack of power, stall, or
no start. It may also render gauges inoperable or
degrade functionality for components such as spark
plugs, oxygen sensors, and the catalytic converter.
Damage from poor fuel quality, water contamination,
incorrect diesel fuel or gasoline may not be covered.
It is recommended that gasoline meet specifications
which were developed by automobile manufacturers
around the world and contained in the World-Wide Fuel
Charter which is available from the Alliance of Automobile
Manufacturers at www.autoalliance.org/fuel_charter.htm.
Gasoline meeting these specifications could provide
improved driveability and emission control system
performance compared to other gasoline.
Maintenance
All vehicles require periodic maintenance. Maintenance
services, such as those detailed in the owner manual
are the owner’s expense. Vehicle lubrication, cleaning,
or polishing are not covered. Failure of or damage
to components requiring replacement or repair due to
vehicle use, wear, exposure, or lack of maintenance
is not covered.
Items such as:
• Audio System Cleaning
• Brake Pads/Linings
• Clutch Linings
• Coolants and Fluids
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