Chevrolet Colorado 2010 User Manual

2010 Chevrolet Colorado Owner Manual M
In Brief . . . . . . . . . . . .... . . . . . . . . . . . . .... . . . . . . . . . . . . . 1-1
Instrument Panel . . . . . . . . . ... . . . . . . . . . .. . . . . . . . . . . 1-2
Initial Drive Information . . . . . . . . . . ... . . . . . . . . . . ... . 1-4
Vehicle Features . . . . . . . .. . . . . . . . . . . ... . . . . . . . . .. 1-15
Performance and Maintenance . . . . . . . . . . ... . . . . . 1-18
Seats and Restraint System . . . . . . . . . . . . . . ....... . 2-1
Front Seats . . . . . . . . . . . . . . . . . . . . . ....... . . . . . . . . . . . 2-2
Safety Belts . . . . . . . . . . . . . ... . . . . . . . . . . . . . .... . . . . 2-14
Child Restraints . . . . . . . . . . . ... . . . . . . . . . . . ... . . . . . 2-36
Airbag System . . . . . . . . . .. . . . . . . . . .. . . . . . . . . .. . . . 2-66
Restraint System Check . . . . . . . . . . . . . . . . . . . . . . . . . 2-82
Features and Controls . . . . . . . . . . . . . . . . . . . . ........ 3-1
Keys . . . . . . . . . .. . . . . . . . . . ... . . . . . . . . .. . . . . . . . . . .. . 3-3
Doors and Locks . . . . . . . . . .. . . . . . . . . ... . . . . . . . . ... 3-7
Windows . . . . . . . . . . . . .... . . . . . . . . . . . . . ..... . . . . . . 3-12
Theft-Deterrent Systems . . . . . . . . . . . . . . . .. . . . . . . . 3-14
Starting and Operating Your Vehicle . . . . . . . . . . . .. 3-18
Mirrors . . . . . . . . . . . ... . . . . . . . . . . ... . . . . . . . . . . ... . . 3-39
Storage Areas . . . . . . . . . . . . . . . . . . . . . . . . . . ......... 3-43
Sunroof . . . . . . . . . . ... . . . . . . . . . .. . . . . . . . . . . ... . . . . 3-46
Instrument Panel . . . . . . . . .. . . . . . . . .. . . . . . . . .. . . . . . 4-1
Instrument Panel Overview . . . . . . ... . . . . . . . . .. . . . . 4-3
Climate Controls . . . . . . . . . .. . . . . . . . . .. . . . . . . . .. . . 4-16
Warning Lights, Gauges, and Indicators . . . . .. . . . 4-18
Driver Information Center (DIC) . . . . . . . . . . . .. . . . . 4-33
Audio System(s) . .... . . . . . . . .. . . . . . . .. . . . . . . . .. . 4-41
Driving Your Vehicle . . . . . . . . . . ...... . . . . . . . . . . . . . . 5-1
Your Driving, the Road, and the Vehicle . . . . . . . . . . 5-2
Towing . . . . .... . . . . . . . . . . ... . . . . . . . . . . . . ... . . . . . . 5-39
Service and Appearance Care . . . . . . . . . . . . . . . . . . . 6-1
Service . . . . . . . . . . . . . . ..... . . . . . . . . . . . . . . . . . .... . . . 6-3
Fuel . . . . . . . . . . . . ... . . . . . . . . . . . . . ... . . . . . . . . . . . . . .. 6-5
Checking Things Under the Hood . .... . . . . . . . . . . 6-10
Rear Axle . . . . . . . . . . ... . . . . . . . . . . . .. . . . . . . . . . . ... 6-45
Four-Wheel Drive . . . . . . . . .. . . . . . . . . .. . . . . . . . . .. . 6-46
Front Axle . . . . . . . . . . . . . . . . ...... . . . . . . . . . . . . . . . . . 6-47
Headlamp Aiming . . . . . . . . . ... . . . . . . . . . .. . . . . . . . . 6-47
Bulb Replacement . . . . . . . . . . . . . . . .. . . . . . . .. . . . . . 6-48
Windshield Wiper Blade Replacement . ........ . . 6-52
Tires . . . . . ... . . . . . . . . . . ... . . . . . . . . . . .. . . . . . . . . . . . 6-55
Appearance Care . . . . . . . . . . . ... . . . . . . . . . . . ... . . 6-103
2010 Chevrolet Colorado Owner Manual M
Vehicle Identification . . . . . . .. . . . . . . .. . . . . . . . .. . . 6-111
Electrical System . .... . . . . . . .. . . . . . .. . . . . . . .. . . 6-112
Capacities and Specifications . . . . . . . . .. . . . . . . . . 6-119
Maintenance Schedule . . . . . . . . . . . . . . . . .. . . . . . . .. . 7-1
Maintenance Schedule . . . . . . . . . .. . . . . . . . . .. . . . . . . 7-2
Customer Assistance Information . . . . . . . . . . . . . . . 8-1
Customer Assistance and Information . ... . . . .. . . . 8-2
Reporting Safety Defects . . . . . . . . . . . . . . . . . . . . .... 8-16
Vehicle Data Recording and Privacy . . . . . . . . . . . . . 8-18
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i-1
GENERAL MOTORS, GM, the GM Emblem, CHEVROLET, the CHEVROLET Emblem, and the name COLORADO are registered trademarks of General Motors.
This manual describes features that may or may not be on your specific vehicle either because they are options that you did not purchase or due to changes subsequent to the printing of this owner manual. Please refer to the purchase documentation relating to your specific vehicle to confirm each of the features found on your vehicle. For vehicles first sold in Canada, substitute the name General Motors of Canada Limitedfor Chevrolet Motor Division wherever it appears in this manual.
Keep this manual in the vehicle for quick reference.

Canadian Owners

Propriétaires Canadiens
A French language copy of this manual can be obtained from your dealer/retailer or from:
On peut obtenir un exemplaire de ce guide en français auprès du concessionnaire ou à l'adresse suivante:
Helm, Incorporated P.O. Box 07130 Detroit, MI 48207
1-800-551-4123
Numéro de poste 6438 de langue française
www.helminc.com

Index

To quickly locate information about the vehicle, use the index in the back of the manual. It is an alphabetical list of what is in the manual and the page number where it can be found.
Litho in U.S.A. Part No. 25848175 B Second Printing
©
2009 General Motors. All Rights Reserved.
iii

Safety Warnings and Symbols

Warning messages found on vehicle labels and in this manual describe hazards and what to do to avoid or reduce them.
Danger indicates a hazard with a high level of risk which will result in serious injury or death.
Warning or Caution indicates a hazard that could result in injury or death.
WARNING:
{
These mean there is something that could hurt you or other people.
Notice: This means there is something that could result in property or vehicle damage. This would not be covered by the vehicle's warranty.
A circle with a slash through it is a safety symbol which means Do Not,” “Do not do this,or Do not let this happen.

Vehicle Symbols

The vehicle has components and labels that use symbols instead of text. Symbols are shown along with the text describing the operation or information relating to a specific component, control, message, gauge, or indicator.
M : This symbol is shown when you need to see your
owner manual for additional instructions or information.
* : This symbol is shown when you need to see a
service manual for additional instructions or information.
iv
Vehicle Symbol Chart
Here are some additional symbols that may be found on the vehicle and what they mean. For more information on the symbol, refer to the index.
9 : Airbag Readiness Light # : Air Conditioning ! : Antilock Brake System (ABS) g : Audio Steering Wheel Controls or OnStar
®
$ : Brake System Warning Light " : Charging System
I : Cruise Control
B : Engine Coolant Temperature
O : Exterior Lamps
# : Fog Lamps
. : Fuel Gauge
+ : Fuses
i : Headlamp High/Low-Beam Changer
j : LATCH System Child Restraints
* : Malfunction Indicator Lamp : : Oil Pressure
} : Power
/ : Remote Vehicle Start
> : Safety Belt Reminders
7 : Tire Pressure Monitor F : Traction Control M : Windshield Washer Fluid
v
2 NOTES
vi

Section 1 In Brief

Instrument Panel . . . . . . . . . . . . . . . . . . . . . . . . . ........ .. 1-2
Initial Drive Information . . . . . . .. . . . . . .. . . . . . . . . . . . . 1-4
Remote Keyless Entry (RKE) System . . .. . . . . . . . 1-4
Door Locks . . . . . . . . .. . . . . . . . . .. . . . . . . . .. . . . . . . . . 1-4
Tailgate . . . . ... . . . . . . . . . . ... . . . . . . . . . . ... . . . . . . . . 1-5
Windows . . . . . . . . . . . . . . . . ..... . . . . . . . . . . . . . . . . . . . 1-6
Seat Adjustment . .... . . . . . . . . .. . . . . . . . . ... . . . . . . 1-7
Heated Seats . ..... . . . . . . . . . .. . . . . . . . . . . .. . . . . . . 1-9
Head Restraint Adjustment . . . . . . . . . . . . . . . . . . . . . . 1-9
Safety Belt . . . . . . . . . . . . . ... . . . . . . . . . . . . . . ... . . . . . 1-9
Sensing System for Passenger Airbag . . ... . . . . 1-10
Mirror Adjustment . . . . . . . . . . . . .... . . . . . . . . . . . . .. 1-11
Steering Wheel Adjustment . . . . . . . . . ... . . . . . . . . 1-12
Interior Lighting . ..... . . . . . . . . . . . .... . . . . . . . . . . . 1-12
Exterior Lighting . . . . . . . . . .. . . . . . . . . ... . . . . . . . . . 1-13
Windshield Wiper/Washer . . . . . . . . . . . . . . . . . . . . . . 1-14
Climate Controls . . . . . . . . . . . . . . .... . . . . . . . . . . . . . 1-14
Vehicle Features . . . . . . . . . ...... . . . . . . . . . . . . . . . . . . . 1-15
Radio(s) . . . . . . . . . . ... . . . . . . . . . . ... . . . . . . . . . ... . 1-15
Satellite Radio . ..... . . . . . . . . . . . . ... . . . . . . . . . . . . 1-16
Driver Information Center (DIC) . . . . . . . . . .. . . . . . 1-17
Cruise Control . . . . . . . . . ... . . . . . . . . . . .. . . . . . . . . . 1-17
Power Outlets . . . . . . . . .. . . . . . . . .. . . . . . . . .. . . . . . 1-18
Performance and Maintenance . . . . . . . . . . . . . . . . . . 1-18
Traction Control System (TCS) . . . . . . . . . . . . . . . . 1-18
StabiliTrak
Tire Pressure Monitor . . . . . . . . . . . ... . . . . . . . . . . . . 1-19
Engine Oil Life System . .... . . . . . . . . . . . . . . . . . .. 1-20
Driving for Better Fuel Economy . . . . . . . . . . . . . . . 1-20
Roadside Assistance Program . . . . . . . . . . .. . . . . . 1-21
OnStar
®
. . . . . . . . . . . . . . ..... . . . . . . . . . . . . . . . . . 1-18
®
. . . . . . . . . .. . . . . . . . . ... . . . . . . . . ... . . . . . . 1-21
1-1

Instrument Panel

Manual Transmission shown, Automatic Transmission similar
1-2
A. Outlet Adjustment on page 418.
B. Turn Signal/Multifunction Lever on page 44.
C. Instrument Panel Cluster on page 418.
D. Hazard Warning Flashers on page 43.
E. Passenger Side Airbag. See Airbag System
page 266
F. Exterior Lamps
page 412 page 413
.
on page 410
. Fog Lamps
(If Equipped). Exterior Cargo Lamps
.
G. Parking Brake on page 333.
on
on
on
H. Horn on page 43.
I. StabiliTrak
System
on page 56
and
®
Four-Wheel Drive on page 328.
J. Audio System(s) on page 441.
K. Cigarette Lighter (If Equipped). See Ashtray(s) and
Cigarette Lighter on page 416.
L. Climate Control System on page 416.
M. Accessory Power Outlet(s) on page 415.
N. Passenger Airbag Status Indicator on page 423.
O. Glove Box on page 343.
1-3

Initial Drive Information

This section provides a brief overview about some of the important features that may or may not be on your specific vehicle.
For more detailed information, refer to each of the features which can be found later in this owner manual.

Remote Keyless Entry (RKE) System

The RKE transmitter is used to lock and unlock the doors from up to 9 meters (30 feet) away from the vehicle.
Press UNLOCK to unlock the doors and press LOCK to lock them.
Press
L to sound the horn and to flash the exterior
lamps for 30 seconds.
Lock and unlock feedback can be personalized.
See Keys
(RKE) System Operation on page 35.
on page 33
and Remote Keyless Entry

Door Locks

Manual Door Locks
Lock or unlock the door from the outside with the key in the driver or front passenger door or press the LOCK or UNLOCK button on the Remote Keyless Entry (RKE) transmitter.
Lock the door from the inside by moving the manual lever on the door forward or rearward.
1-4
Power Door Locks
Press L or U on the switch on the armrest to lock or unlock the doors.
For more information see:
.
Door Locks on page 37
.
Power Door Locks on page 38

Tailgate

Open the tailgate by pulling up on the outside handle while pulling the tailgate down.
On vehicles with a locking tailgate, use the ignition key to unlock it.
For more information see Tailgate on page 310.
1-5

Windows

Manual Windows
Use the window crank to open and close each window.
Power Windows
Press or pull up on the front of the switch to open or close the window.
For more information see:
.
Manual Windows on page 313
.
Power Windows on page 313
1-6

Seat Adjustment

Manual Seats
1. Lift the bar to unlock the seat.
2. Slide the seat to the desired position and release the bar.
Power Seats
To adjust the seat using the control on the outboard side of it:
.
Slide the horizontal control forward or rearward.
.
Move the front or rear of the horizontal control up or down.
.
Move the entire horizontal control up or down.
1-7
Reclining Seatbacks
Use the vertical control on the outboard side of the seat to raise or recline the seatback by moving the control forward or rearward.
Power Lumbar
Press and hold the front or rear of the control on the outboard side of the seat until you have the desired lumbar support.
For more information see:
.
Manual Seats on page 22
.
Power Seats on page 23
.
Reclining Seatbacks on page 26
.
Power Lumbar on page 24
1-8

Heated Seats

With the ignition on, press the top of the switch on the outboard side of the seat to turn the heat on at the high setting.
Press the bottom of the switch to turn the heat to the low setting, and put it in the center position to turn the heat off.
For more information see Heated Seats on page 25.

Head Restraint Adjustment

Do not drive until the head restraints for all occupants are installed and adjusted properly.
See Head Restraints on page 29.

Safety Belt

Refer to the following sections for important information on how to use safety belts properly.
.
Safety Belts: They Are for Everyone on page 214.
.
How to Wear Safety Belts Properly on page 219.
.
Lap-Shoulder Belt on page 228.
.
Lower Anchors and Tethers for Children (LATCH) on page 246
.
1-9

Sensing System for Passenger Airbag

The passenger sensing system, if equipped, will turn off the right front passenger frontal airbag under certain conditions. The driver airbags are not affected by this.
If the vehicle has one of the passenger airbag status indicators pictured in the following illustrations, then the vehicle has a passenger sensing system.
The passenger airbag status indicator will be visible on the instrument panel when the vehicle is started.
United States Canada
See Passenger Sensing System important information.
on page 274
for
1-10

Mirror Adjustment

Exterior Mirrors
Vehicles with power outside mirrors have controls located on the driver door.
1. Move the selector switch to the L (left) or R (right) to choose the driver or passenger mirror.
2. Press one of the four buttons located on the control pad to move the mirror to the desired direction.
3. Return the selector switch to the center position once the mirrors are adjusted.
Manually fold the mirrors inward to prevent damage when going through an automatic car wash. To fold, push the mirror toward the vehicle. Push the mirror outward, to return to its original position.
Interior Mirror
The automatic dimming inside rearview mirror will automatically reduce the glare of lights from behind the vehicle. See Manual Rearview Mirror on page 339.
1-11

Steering Wheel Adjustment

To adjust the steering wheel:
1. Hold the steering wheel and pull the lever toward you.
2. Move the steering wheel up or down into a comfortable position.
3. Release the lever to lock the wheel in place.
Do not adjust the steering wheel while driving.

Interior Lighting

Dome Lamps
The dome lamps, located in the front and cargo area of the vehicle, come on when any door is opened.
Turn the dome lamps on by turning the thumbwheel, located next to the exterior lamps control, all the way up. In this position, the lamps remain on whether a door is opened or closed.
Reading Lamps
Press the lens on the lamps to turn each reading lamp on or off.
These lamps will not come on with the dome lamps.
.
Dome Lamp Override on page 414.
.
Instrument Panel Brightness on page 413.
.
Exit Lighting on page 414.
1-12

Exterior Lighting

O : Turns off all exterior lamps including the Daytime
Running Lamps (DRL).
AUTO: Automatic operation of the headlamps and other exterior lamps at normal brightness.
;: Manual operation of the parking lamps and other exterior lamps.
2: Manual operation of the headlamps and other exterior lamps.
For more information, see:
.
Exterior Lamps on page 410
.
Daytime Running Lamps (DRL) on page 411
.
Automatic Headlamp System on page 412
.
Fog Lamps on page 412
.
Exterior Cargo Lamps on page 413
1-13

Windshield Wiper/Washer

Climate Controls

8: Use for a single wiping cycle. N: Delays wiping cycle. Move the band to adjust the
frequency of wipes.
6 : Slow wipes. 1 : Fast wipes. 9: Turns the wipers off.
Windshield Washer: Push the paddle on top of the multifunction lever to spray washer fluid on the windshield.
See Windshield Wipers Washer on page 46.
1-14
on page 45
and Windshield
A. Temperature Control
B. Fan Control
C. Air Delivery Mode
Control
See Climate Control System on page 416.
D. Air Conditioning
E. Air Recirculation

Vehicle Features

Radio(s)

Radio with CD (MP3/WMA)
PWR: Press to turn the system on and off.
q VOL r : Turn to increase or decrease the volume.
BAND: Press to switch between FM1, FM2, AM, or XM1 or XM2 (if equipped). The selection displays.
q TUNE r : Turn to select radio stations. q SEEK r : Press to go to the previous or to the next
station and stay there.
For more information about these and other radio features, see Audio System(s) on page 441.
Setting Preset Stations
Radio stations are stored as presets.
For vehicles with an XM radio, a maximum of 30 stations can be stored as presets using the six numbered pushbuttons.
If the radio does not have XM, up to 18 stations (six FM1, six FM2, and six AM), can be programmed on the six numbered buttons.
See Setting Preset Stations under Radio(s)
page 442
.
on
1-15
Setting the Clock
To set the time and date for the radio with CD (MP3/WMA):
Press and hold the HR button until the correct hour displays. Press and hold the MIN button until the correct minute displays. The time can be set with the ignition on or off.
To synchronize the time with an FM station broadcasting Radio Data System (RDS) information, press and hold the HR and MIN buttons at the same time until RDS TIME displays. To accept this time, press and hold the HR and MIN buttons, at the same time, for another two seconds. If the time is not available from the station, NO UPDAT (update) displays.
RDS time is broadcast once a minute. After tuning to an RDS broadcast station, it could take a few minutes for the time to update.
For detailed instructions on setting the clock for your specific audio system, see Setting the Clock
page 442
.
on

Satellite Radio

XM is a satellite radio service that is based in the 48 contiguous United States and 10 Canadian provinces. XM satellite radio has a wide variety of programming and commercial-free music, coast-to-coast, and in digital-quality sound.
A fee is required to receive the XM service.
For more information, refer to:
.
www.xmradio.com or call 1-800-929-2100 (U.S.)
.
www.xmradio.ca or call 1-877-438-9677 (Canada)
See XM Satellite Radio Serviceunder Radio(s)
page 442
.
on
1-16

Driver Information Center (DIC)

The DIC is located on the instrument panel cluster. It displays the status of many vehicle systems and enables some features to be personalized.
Use the trip reset stem located on the instrument panel cluster to scroll through the available functions. For more information, see DIC Operation and Displays
page 433
.
Vehicle Personalization
Some vehicle features can be personalized through the DIC. These features include:
.
Language: English, Spanish, or French
.
Automatic Door Locks
.
RKE Feedback
For more information, see DIC Operation and Displays
on page 433
.
on

Cruise Control

The cruise controls are located at the end of the multifunction lever.
9: Turns the system off.
R: Turns the system on.
+: Use to make the vehicle accelerate or resume a
previously set speed.
rT: Press the button at the end of the lever to set the speed.
For more information, see Cruise Control on page 47.
1-17

Power Outlets

The accessory power outlets can be used to connect electrical equipment, such as a cellular phone.
The vehicle may have an accessory power outlet located below the climate control system and on the rear of the center console.
See Accessory Power Outlet(s) on page 415.

Performance and Maintenance

Traction Control System (TCS)

The traction control system limits wheel spin. The system turns on automatically every time the vehicle is started.
.
To turn off traction control, press and release d on the instrument panel.
appropriate DIC message is displayed. See DIC Warnings and Messages on page 436.
.
Press and release the button again to turn on traction control.
For more information, see Traction Control System (TCS) on page 58.
d illuminates and the
StabiliTrak
The Electronic Stability Control system assists with directional control of the vehicle in difficult driving conditions. The system turns on automatically every time the vehicle is started.
.
To turn off both traction control and Electronic Stability Control, press and hold
illuminates and the appropriate DIC message is displayed. See DIC Warnings and Messages
page 436
.
Press and release the button again to turn on both systems.
For more information, see StabiliTrak
page 56
®
d until d
.
®
.
System
on
on
1-18

Tire Pressure Monitor

This vehicle may have a Tire Pressure Monitor System (TPMS).
The Tire Pressure Monitor alerts you when a significant reduction in pressure occurs in one or more of the vehicles tires by illuminating the low tire pressure warning light on the instrument cluster.
If the warning light comes on, stop as soon as possible and inflate the tires to the recommended pressure shown on the tire loading information label located on the driver side center pillar (B pillar). Vehicles without a center pillar, like extended cab models, will have the Tire and Loading Information label attached to the driver side extended cab door, above the door latch post. See
Loading the Vehicle
will remain on until the tire pressure is corrected.
on page 531
. The warning light
You may notice during cooler conditions that the low tire pressure warning light will appear when the vehicle is first started and then turn off as you drive. This may be an early indicator that your tire pressures are getting low and the tires need to be inflated to the proper pressure.
The Tire Pressure Monitor can alert you about low tire pressure, but it does not replace normal monthly tire maintenance. It is the drivers responsibility to maintain correct tire pressures.
See Tire Pressure Monitor System
Tire Pressure Monitor Operation on page 666.
on page 665
and
1-19

Engine Oil Life System

The engine oil life system calculates engine oil life based on vehicle use and displays a DIC message when it is necessary to change the engine oil and filter.
Resetting the Oil Life System
1. Turn the ignition to ON/RUN, with the engine off.
2. Press and release the stem in the lower center of the instrument cluster until the OIL LIFE message is displayed.
3. Once the alternating OIL LIFE and RESET messages appear, press and hold the stem until several beeps sound. This confirms that the oil life system has been reset.
4. Turn the key to LOCK/OFF.
See Engine Oil Life System on page 618.

Driving for Better Fuel Economy

Driving habits can affect fuel mileage. Here are some driving tips to get the best fuel economy possible.
.
Avoid fast starts and accelerate smoothly.
.
Brake gradually and avoid abrupt stops.
.
Avoid idling the engine for long periods of time.
.
When road and weather conditions are appropriate, use cruise control, if equipped.
.
Always follow posted speed limits or drive more slowly when conditions require.
.
Keep vehicle tires properly inflated.
.
Combine several trips into a single trip.
.
Replace the vehicle's tires with the same TPC Spec number molded into the tire's sidewall near the size.
.
Follow recommended scheduled maintenance.
1-20

Roadside Assistance Program

U.S.: 1-800-CHEV-USA (1-800-243-8872)
TTY Users: 1-888-889-2438
Canada: 1-800-268-6800
As the owner of a new Chevrolet, you are automatically enrolled in the Roadside Assistance program. This program provides technically trained advisors who are available 24 hours a day, 365 days a year, minor repair information or towing arrangements.
Roadside Assistance and OnStar
If you have a current OnStar subscription, press the OnStar button and the current GPS location will be sent to an OnStar Advisor who will assess your problem, contact Roadside Assistance, and relay exact location to get you the help you need.
Online Owner Center
The Online Owner Center is a complimentary service that includes online service reminders, vehicle maintenance tips, online owner manual, special privileges and more.
Sign up today at: www.gmownercenter.com/chevrolet (U.S.) or www.gm.ca (Canada).
OnStar
OnStar®uses several innovative technologies and live advisors to provide a wide range of safety, security, navigation, diagnostics, and calling services.
®
Automatic Crash Response
In a crash, built in sensors can automatically alert an OnStar advisor who is immediately connected to the vehicle to see if you need help.
1-21
How OnStar Service Works
: This blue button connects you to a specially
Q
trained OnStar advisor to verify your account information and to answer questions.
] : Push this red emergency button to get priority help
from specially trained OnStar emergency advisors.
X : Push this button for handsfree, voiceactivated
calling and to give voice commands for turnbyturn navigation.
Crisis Assist, Stolen Vehicle Assistance, Vehicle Diagnostics, Remote Door Unlock, Roadside Assistance, TurnbyTurn Navigation and HandsFree Calling are available on most vehicles. Not all OnStar services are available on all vehicles. For more information see the OnStar Owner's Guide or visit www.onstar.com (U.S.) or www.onstar.ca (Canada), contact OnStar at 1-888-4-ONSTAR (18884667827)
or TTY 18772482080, or press OnStar advisor 24 hours a day, 7 days a week.
Q to speak with an
For a full description of OnStar services and system limitations, see the OnStar Owner's Guide in the glove box.
OnStar service is subject to the OnStar terms and conditions included in the OnStar Subscriber Information.
OnStar service cannot work unless the vehicle is in a place where OnStar has an agreement with a wireless service provider for service in that area. OnStar service also cannot work unless the vehicle is in a place where the wireless service provider OnStar has hired for that area has coverage, network capacity and reception when the service is needed, and technology that is compatible with the OnStar service. Not all services are available everywhere, particularly in remote or enclosed areas, or at all times.
The OnStar system can record and transmit vehicle information. This information is automatically sent
to an OnStar call center when pressed, or if the airbags or ACR system deploy.
Q is pressed, ] is
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This information usually includes the vehicle's GPS location and, in the event of a crash, additional information regarding the crash that the vehicle was involved in (e.g. the direction from which the vehicle was hit). When the virtual advisor feature of OnStar hands-free calling is used, the vehicle also sends OnStar the vehicle's GPS location so they can provide services where it is located.
Location information about the vehicle is only available if the GPS satellite signals are unobstructed and available.
The vehicle must have a working electrical system, including adequate battery power, for the OnStar equipment to operate. There are other problems OnStar cannot control that may prevent OnStar from providing OnStar service at any particular time or place. Some examples are damage to important parts of the vehicle in a crash, hills, tall buildings, tunnels, weather or wireless phone network congestion.
Your Responsibility
Increase the volume of the radio if the OnStar advisor cannot be heard.
If the light next to the OnStar buttons is red, the system may not be functioning properly. Press
vehicle diagnostic. If the light appears clear (no light is appearing), your OnStar subscription has expired and
all services have been deactivated. Press that the OnStar equipment is active.
Q and request a
Q to confirm
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