IMPORTANT: This booklet contains important information about the vehicle's warranty coverage. It also explains
owner assistance information and GM's participation in an Alternative Dispute Resolution Program.
Keep this booklet with your vehicle and make it available to a Chevrolet dealer if warranty work is needed.
sure
keep it with your vehicle if you sell it so future owners will have the information.
to
Be
Owner's Name:
Street Address:
City & State:
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:
Have you purchased the Genuine GM Protection Plan? The GM
Protection Plan may be purchased within specific time/mileage
limitations. Remember, if the service contract you are considering for
purchase does not have the GM Protection Plan emblem shown above
on it, then it is not the Genuine GM Protection Plan from GM.
GM is committed to assuring
satisfaction with your new vehicle.
Your dealer also wants you to be
completely satisfied and invites you
to return for all your service needs,
both during and after the warranty
period.
Owner Assistance
The dealer is best equipped to
provide all your vehicle's service
needs. Should you ever encounter
a problem that is not resolved
during or after the limited warranty
period, talk to a member of dealer
management. Under certain
circumstances, GM and/or GM
dealers may provide assistance
after the limited warranty period has
expired when the problem results
from a defect in material or
workmanship. These instances will
be reviewed on a case-by-case
basis. If the issue has not been
resolved to your satisfaction,
follow the Customer SatisfactionProcedure on page 30.
We thank you for choosing GM.
GM Participation in an
Alternative Dispute Resolution
Program
See Customer Satisfaction
Procedure on page 30 for
information on the voluntary,
non-binding Alternative Dispute
Resolution Program in which GM
participates.
Warranty Service – United
States and Canada
The selling dealer has invested
in the proper tools, training and
parts inventory to ensure that any
necessary warranty repairs can
be made to your GM vehicle.
GM requests that the vehicle be
returned to the selling dealer for all
warranty repairs. If a situation or
event occurs where you are
significantly inconvenienced, an
authorized GM dealer can make the
warranty repairs. However, in the
event the dealer is not able to
perform the repair due to the special
tool and training requirements,
contact the Customer AssistanceOffices on page 35. If you are
unable to return to the selling
dealer, contact a GM dealer in the
United States or Canada for
warranty service.
2Warranty Coverage at a Glance
The warranty coverages are
summarized below.
New Vehicle Limited Warranty
Bumper-to-Bumper
(Includes Tires)
.
Coverage is for the first 3 years
or 36,000 miles, whichever
comes first.
Powertrain
.
Coverage is for the first 5 years
or 100,000 miles, whichever
comes first.
Sheet Metal
.
Corrosion coverage is for the
first 3 years or 36,000 miles,
whichever comes first.
.
Rust-through coverage is for the
first 6 years or 100,000 miles,
whichever comes first.
Emission Control System
Warranty
For light duty trucks, see How to
Determine the Applicable Emissions
Control Systems Warranty under
Emission Control Systems Warranty
on page 19 for more information.
Federal
.
Gasoline Engines
‐ Defects and performance
for cars and light duty truck
emission control systems are
covered for the first 2 years
or 24,000 miles, whichever
comes first. From the first
2 years or 24,000 miles to
3 years or 36,000 miles
defects in material or
workmanship continue to be
covered under the New
Vehicle Limited Warranty
Bumper-to-Bumper coverage
explained previously. Specified
major components are
covered for the first 8 years
or 80,000 miles, whichever
comes first.
‐ Defects and performance for
heavy duty truck emission
control systems are covered
for the first 5 years or
50,000 miles, whichever
comes first.
.
6.6L DURAMAX®Diesel
Engines are covered for the
first 5 years or 50,000 miles,
whichever comes first.
California
.
Gasoline Engines
‐ Defects and performance for
cars and trucks with light duty
or medium duty emission
control systems are covered
for the first 3 years or
50,000 miles, whichever
comes first.
‐ Specified components for cars
or light duty trucks equipped
with light duty or medium
duty truck emission control
systems are covered for the
first 7 years or 70,000 miles,
whichever comes first.
Warranty Coverage at a Glance3
.
6.6L DURAMAX®Diesel
Engines
‐ Defects and performance for
the emission control systems
are covered for the first
5 years or 50,000 miles,
whichever comes first.
‐ Specified components for the
emission control system are
covered for the first 7 years or
70,000 miles, whichever
comes first.
Important: Some California
emission vehicles may have special
coverages longer than those listed
here. See “California Emission
Control System Warranty” under
Emission Control Systems Warranty
on page 19.
Noise Emissions
.
Coverage is for applicable
vehicles weighing over
10,000 lbs based on the Gross
Vehicle Weight Rating (GVWR)
only, for the entire life of the
vehicle.
4New Vehicle Limited Warranty
GM will provide for repairs to the
vehicle during the warranty period in
accordance with the following terms,
conditions, and limitations.
What Is Covered
Warranty Applies
This warranty is for GM vehicles
registered in the United States and
normally operated in the United
States or Canada, and is provided
to the original and any subsequent
owners of the vehicle during the
warranty period.
Repairs Covered
The warranty covers repairs to
correct any vehicle defect related to
materials or workmanship occurring
during the warranty period. Needed
repairs will be performed using new
or remanufactured parts.
No Charge
Warranty repairs, including towing,
parts, and labor, will be made at no
charge.
Obtaining Repairs
To obtain warranty repairs, take
the vehicle to a Chevrolet dealer
facility within the warranty period
and request the needed repairs.
A reasonable time must be allowed
for the dealer to perform necessary
repairs.
Warranty Period
The warranty period for all
coverages begins on the date the
vehicle is first delivered or put in
use and ends at the expiration of
the coverage period.
Bumper-to-Bumper Coverage
The complete vehicle is covered for
3 years or 36,000 miles, whichever
comes first, except for other
coverages listed here under “What
Is Covered” and those items listed
under “What Is Not Covered” later in
this section.
Powertrain Component Warranty
Coverage
The powertrain is covered for
5 years or 100,000 miles, whichever
comes first, except for other
coverages listed here under “What
is Covered” and those items listed
under “What is Not Covered” later in
this section.
Engine Coverage includes: All
internally lubricated parts, engine oil
cooling hoses, lines and radiators.
Also included are all actuators and
electrical components internal to
the engine (i.e.: Active Fuel
Management Valve Lifter Oil
Manifold, etc.) cylinder head, block,
timing gears, timing chain, timing
cover, oil pump/oil pump housing,
OHC carriers, valve covers, oil pan,
seals, gaskets, manifolds, flywheel,
water pump, harmonic balancer,
engine mount, starter motor,
turbocharger and supercharger.
Timing belts are covered until the
first scheduled maintenance
interval.
New Vehicle Limited Warranty5
Exclusions: Excluded from the
powertrain coverage are sensors,
wiring, connectors, engine radiator,
coolant hoses, coolant and heater
core. Coverage on the engine
cooling system begins at the inlet to
the water pump and ends with the
thermostat housing and/or outlet
that attaches to the return hose.
Also excluded is the entire
pressurized fuel system (in-tank fuel
pump, pressure lines, fuel rail(s),
regulator, injectors and return line)
as well as the Engine/Powertrain
Control Module and/or module
programming.
Transmission/Transaxle Coverage
includes: All internally lubricated
parts, case, torque converter,
mounts, seals and gaskets as well
as any electrical components
internal to the transmission/
transaxle. Also covered are any
actuators directly connected to the
transmission (slave cylinder, etc.).
Exclusions: Excluded from
the powertrain coverage are
transmission cooling lines, hoses,
radiator, sensors, wiring and
electrical connectors. Also excluded
are the clutch and pressure plate
as well as any Transmission
Control Module and/or module
programming.
Transfer Case Coverage includes:
All internally lubricated parts, case,
mounts, seals and gaskets as well
as any electrical components
internal to the transfer case. Also
covered are any actuators directly
connected to the transfer case as
well as encoder motor.
Exclusions: Excluded from the
powertrain coverage are transfer
case cooling lines, hoses, radiator,
sensors, wiring, electrical
connectors as well as the transfer
case control module and/or module
programming.
Drive Systems Coverage
includes: All internally lubricated
parts, final drive housings, axle
shafts and bearings, constant
velocity joints, propeller shafts
and universal joints. All mounts,
supports, seals, gaskets as well as
any electrical components internal
to the drive axle. Also covered are
any actuators directly connected to
the drive axle (i.e.: front differential
actuator, etc.).
Exclusions: Excluded from the
powertrain coverage are all wheel
bearings, drive wheel front and
rear hub bearings, locking hubs,
drive system cooling, lines, hoses,
radiator, sensors, wiring and
electrical connectors related to drive
systems as well as any drive system
control module and/or module
programming.
6New Vehicle Limited Warranty
Tire Coverage
The tires supplied with your vehicle
are covered against defects in
material or workmanship under the
Bumper-to-Bumper coverage. Any
tire replaced will continue to be
warranted for the remaining portion
of the Bumper-to-Bumper coverage
period.
After your New Vehicle Limited
Warranty expires, you may still
have pro-rated warranty coverage
on your original equipment tires by
the tire manufacturer. Contact the
tire manufacturer of the brand of
tires on your vehicle. If necessary,
your GM dealer or GM Customer
Assistance Center can provide you
with the tire manfacturer's contact
information.
Accessory Coverages
All GM parts and accessories sold
and permanently installed on a GM
vehicle by a GM Dealer or GM
approved Accessory Distributor/
Installer (ADI) prior to delivery will
be covered under the applicable
portion (Bumper-to-Bumper,
Powertrain, etc.) of the New Vehicle
Limited Warranty. In the event GM
accessories are installed after
vehicle delivery, or are replaced
under the New Vehicle Limited
Warranty, they will be covered, parts
and labor, for the balance of the
applicable portion of the New
Vehicle Limited Warranty, but in no
event less than 12 months/
12,000 miles.
GM accessories sold
over-the-counter, or those not
requiring installation, will continue
to receive the standard GM Dealer
Parts Warranty of 12 months from
the date of purchase, parts only.
GM Licensed Accessories
are covered under the
accessory-specific manufacturer's
warranty and are not warranted by
GM or its dealers.
Notice: This warranty excludes:
Any communications device that
becomes unusable or unable to
function as intended due to
unavailability of compatible
wireless service or GPS satellite
signals.
Sheet Metal Coverage
Sheet metal panels are covered
against corrosion and rust-through
as follows:
Corrosion: Body sheet metal
panels are covered against rust for
3 years or 36,000 miles, whichever
comes first.
Rust-Through: Any body sheet
metal panel that rusts through,
an actual hole in the sheet metal,
is covered for up to 6 years or
100,000 miles, whichever
comes first.
Important: Cosmetic or surface
corrosion, resulting from stone
chips or scratches in the paint, for
example, is not included in sheet
metal coverage.
New Vehicle Limited Warranty7
Towing
Towing is covered to the nearest
Chevrolet dealer if your vehicle
cannot be driven because of a
warranted defect.
®
6.6L DURAMAX
Diesel Engine
Coverage
For trucks equipped with a
6.6L DURAMAX
®
Diesel Engine, the
diesel engine, except those items
listed under “What Is Not Covered”
later in this section, is covered
for 5 years or 100,000 miles,
whichever comes first. For
additional information, refer to
Things to Know About the New
Vehicle Limited Warranty on
page 13. Also refer to the
appropriate emission control system
warranty for possible additional
coverages.
What Is Not Covered
Tire and Wheel Damage or Wear
Normal tire wear or wear-out is
not covered. Road hazard damage
such as punctures, cuts, snags,
and breaks resulting from pothole
impact, curb impact, or from other
objects and tire wear due to
misalignment beyond the
maintenance period is not covered.
Also, damage from improper
inflation, spinning, as when stuck in
mud or snow, tire chains, racing,
improper mounting or dismounting,
misuse, negligence, alteration,
vandalism, or misapplication is not
covered. Damage to wheels or tire
sidewalls caused by automatic car
washes or cleaning agents is not
covered.
Damage Due to Bedliners
Owners of trucks with a bedliner,
whether after-market or factory
installed, should expect that with
normal operation the bedliner will
move. This movement may cause
finish damage and/or squeaks and
rattles. Therefore, any damage
caused by the bedliner is not
covered under the terms of the
New Vehicle Limited Warranty.
Damage Due to Accident, Misuse,
or Alteration
The New Vehicle Limited Warranty
does not cover damage caused as
the result of any of the following:
.
Collision, fire, theft, freezing,
vandalism, riot, explosion,
or objects striking the vehicle
.
Misuse of the vehicle such as
driving over curbs, overloading,
racing, or other competition.
Proper vehicle use is discussed
in the owner manual.
8New Vehicle Limited Warranty
.
Alteration, modification,
or tampering to the vehicle,
including, but not limited to
the body, chassis, powertrain,
driveline, or other components
after final assembly by GM.
.
Coverages do not apply if
the odometer has been
disconnected, its reading has
been altered, or mileage cannot
be determined.
.
Installation of non-GM (General
Motors) parts
.
Water or fluid contamination
.
Damage resulting from hail,
floods, windstorms, lightning and
other environmental conditions
.
Alteration of glass parts by
application of tinting films
Important: This warranty is void on
vehicles currently or previously titled
as salvaged, scrapped, junked,
or otherwise considered a total loss.
Damage or Corrosion Due to
Environment, Chemical
Treatments, or Aftermarket
Products
Damage caused by airborne fallout,
rail dust, salt from sea air, salt or
other materials used to control road
conditions, chemicals, tree sap,
stones, hail, earthquake, water or
flood, windstorm, lightning, the
application of chemicals or sealants
subsequent to manufacture, etc., is
not covered. See “Chemical Paint
Spotting” under Things to Know
About the New Vehicle Limited
Warranty on page 13.
Damage Due to Insufficient or
Improper Maintenance
Damage caused by failure to follow
the recommended maintenance
schedule intervals and/or failure
to use or maintain proper fluids,
or maintain fluids between
recommended maintenance
intervals, fuel, lubricants,
or refrigerants recommended in
the owner manual is not covered.
Damage Due to Contaminated or
Poor Quality Fuel
Poor fuel quality or incorrect fuel
may cause driveability problems
such as hesitation, lack of power,
stall, or no start. It may also render
gauges inoperable or degrade
functionality for components such
as spark plugs, oxygen sensors,
and the catalytic converter. Damage
from poor fuel quality, water
contamination, incorrect diesel fuel
or gasoline may not be covered.
It is recommended that
gasoline meet specifications
which were developed by
automobile manufacturers
around the world and contained
in the World-Wide Fuel Charter
which is available from the Alliance
of Automobile Manufacturers
at www.autoalliance.org/
fuel_charter.htm. Gasoline meeting
these specifications could provide
improved driveability and emission
control system performance
compared to other gasoline.
Please refer to your Owner Manual
under “Fuel”, for additional
recommendations, including the use
of TOP TIER Detergent Gasoline.
Additional information can also be
found at: www.toptiergas.com/
index.html.
Damage Due to Impact, Use,
or the Environment
Windshield or glass cracks, chips or
scratches due to impact are not
covered. Windshield cracks will be
covered for the first 12 months,
regardless of mileage if caused by
defects in material or workmanship.
Lights, lens, mirrors, paint, grill,
moldings and trim are not covered
for cracks, chips, scratches, dents,
dings and punctures or tears as a
result of impact with other objects or
road hazards. In addition, cracks,
chips, scratches or other damage to
the face of a radio or instrument
cluster from impact or foreign
objects is not covered.
New Vehicle Limited Warranty9
Maintenance
All vehicles require periodic
maintenance. Maintenance
services, such as those detailed in
the owner manual are the owner's
expense. Vehicle lubrication,
cleaning, or polishing are not
covered. Failure of or damage to
components requiring replacement
or repair due to vehicle use, wear,
exposure, or lack of maintenance is
not covered.
Items such as:
.
Audio System Cleaning
.
Brake Pads/Linings
.
Clutch Linings
.
Coolants and Fluids
.
Filters
.
Keyless Entry (or other remote
transmitter/receiver batteries) *
.
Limited Slip Rear Axle Service
.
Tire Rotation
.
Wheel Alignment/Balance **
.
Wiper Inserts
are covered up to the first
maintenance inspection period
outlined in the Owner Manual.
Any replacement at the time of,
or beyond the maintenance
inspection period is considered
maintenance, and is not covered as
part of the New Vehicle Limited
Warranty. The New Vehicle Limited
Warranty only covers components
when replacement or repair of these
components is the result of a defect
in material or workmanship.
* Consumable battery covered up to
12 months only.
** Maintenance items after
7,500 miles.
10New Vehicle Limited Warranty
Extra Expenses
Economic loss or extra expense is
not covered.
Examples include:
.
Inconvenience
.
Lodging, meals, or other travel
costs
.
Loss of vehicle use
.
Payment for loss of time or pay
.
State or local taxes required on
warranty repairs
.
Storage
Other Terms: This warranty gives
you specific legal rights and you
may also have other rights which
vary from state to state.
GM does not authorize any person
to create for it any other obligation
or liability in connection with these
vehicles. Any implied warranty of
merchantability or fitness for a
particular purpose applicable to
this vehicle is limited in duration
to the duration of this written
warranty. Performance of repairs
and needed adjustments is the
exclusive remedy under this
written warranty or any implied
warranty. GM shall not be liable
for incidental or consequential
damages, such as, but not limited
to, lost wages or vehicle rental
expenses, resulting from breach
of this written warranty or any
implied warranty.*
* Some states do not allow
limitations on how long an implied
warranty will last or the exclusion
or limitation of incidental or
consequential damages, so the
above limitations or exclusions may
not apply to you.
Hybrid Specific Warranty
For vehicles sold in the United
States, in addition to the
Bumper‐to‐Bumper Coverage
described previously, General
Motors will warrant certain Hybrid
components for each Chevrolet
Tahoe Two‐mode Hybrid, Chevrolet
Silverado Two‐mode Hybrid, and
Chevrolet Malibu Hybrid (hereafter
referred to as Hybrid) for 8 years or
160 000 kilometers, (100,000 miles),
whichever comes first, from the
original in‐service date of the
vehicle, against warrantable repairs
to the specific Hybrid components of
the vehicle.
New Vehicle Limited Warranty11
For vehicles sold in Canada, in
addition to the Base Warranty
Coverage described in the GM
Canadian Limited Warranty,
Maintenance and Owner Assistance
booklet, General Motors of Canada
Limited will warrant certain Hybrid
components for each Chevrolet
Tahoe Two‐mode Hybrid, Chevrolet
Silverado Two‐mode Hybrid,and
Chevrolet Malibu Hybrid (hereafter
referred to as Hybrid) for 8 years or
160,000 kilometers (100,000 miles),
whichever comes first, from the
original in‐service date of the
vehicle, against warrantable repairs
to the specific Hybrid components of
the vehicle.
This warranty is for Hybrid vehicles
registered in the United States or
Canada, and normally operated in
the United States or Canada
respectively. In addition to the initial
owner of the vehicle, the coverage
described in this Hybrid warranty
is transferable at no cost to any
subsequent person(s) who assumes
ownership of the vehicle within
the above described 8 years or
160 000 kilometers (100,000 miles)
term. No deductibles are associated
with this Hybrid warranty.
This Hybrid warranty is in addition
to the express conditions and
warranties described previously.
The coverage and benefits
described under “New Vehicle
Limited Warranty” are not extended
or altered because of this special
Hybrid Component Warranty.
For Hybrid owners requiring more
comprehensive coverage than that
provided under this Hybrid warranty,
a GM Protection Plan may be
available. See your Chevrolet dealer
for more details.
What is Covered
This Hybrid warranty covers repairs
to correct any vehicle defect related
to materials or workmanship
occurring during the 8 year or
160 000 kilometers (100,000 miles)
term for the following:
Towing
During the 8 year or
160 000 kilometers (100,000 miles)
Hybrid warranty period, towing is
covered to the nearest Chevrolet
servicing dealer if your vehicle
cannot be driven because of a
warranted Hybrid specific defect.
Contact the Chevrolet Roadside
Assistance Center for towing. Refer
to the owner manual for details.
Malibu Hybrid Coverage
Hybrid Components
The energy storage control module
and components including the
Hybrid NiMH batteries, Hybrid
battery disconnect, and Hybrid
battery cooling fan.
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